4.4/5 (41 reviews)
Author picture
Written by
Author picture
Edited by

Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.

Overall Rating4.4 out of 5
See all 41 reviews

About LifeStation

LifeStation has more than 40 years of experience in the medical alert industry. The company provides medical alert technology to help seniors live safely and independently. Its systems include 24/7 U.S.-based monitoring through LifeStation’s TMA Five Diamond-certified and FM Approved response center.

Pros & Cons


  • Optional fall detection
  • No long-term contract required
  • GPS capabilities
  • 30-day money-back guarantee


  • Some bulky devices
  • Some upfront charges
  • Few accessory options

Bottom Line

LifeStation offers in-home and mobile medical alert systems. The smartwatch is a little heavy and requires upfront fees to get started. The company’s mobile devices are lighter in weight and come with more optional upgrades.

Top LifeStation Reviews

Rated with 5 stars

… It's great because it's a GPS thing. No matter what, LifeStation can find me, and that's what I need. I've never had to push it, but everything seems to be fine. When I put it o...

Read full review
Rated with 4 stars

… The only problem I had with LifeStation was when I went to the beach a couple weeks ago and I tried the GPS. I was surprised because they gave me my location as here at home but...

Read full review

About LifeStation

LifeStation offers a push-button medical emergency response at home or on-the-go thanks to GPS monitoring. LifeStation can provide fall detection technology, and their wearable help buttons are waterproof. Plus, the LifeStation lockbox helps ease logistics in case the user cannot answer the door due to an emergency.

LifeStation service can move with you in the event you relocate and repair or replace both equipment and batteries at no extra cost. The 30-day money-back guarantee allows LifeStation customers to try the system risk-free, though customers must pay for return shipping.

LifeStation medical alert systems

Seniors who live alone or with other seniors but would like to remain in their homes longer might choose LifeStation medical alert system for added security. Those with mobility issues can also benefit from LifeStation medical alarm service.

  • At Home: LifeStation’s in-home medical alert system includes a button you wear on the neck or wrist and a base console that uses 4G cellular technology (no landline necessary).
  • On the Go: Sidekick, LifeStation’s mobile alert button with GPS location services, helps responders identify your location if you experience an emergency away from home.
  • Smartwatch: Sidekick Smart is a smartwatch with enhanced location services, step tracking, heart rate monitoring and two-way communication.
  • Fall detection: A wearable device with fall detection technology automatically notifies LifeStation operators if it senses a fall has occurred, even if the wearer is unable to push the button.

LifeStation equipment

All LifeStation equipment is UL listed and FCC approved. LifeStation medical alert devices are tested before shipped to customers, and faulty equipment will be replaced with no charge to the consumer. 

  • Two-way communication console: The emergency console plugs into an outlet in your home and connects to the phone line (or cell service). When you push the help button, the emergency console contacts the care center and activates two-way voice communication. The console has 32-hour back-up batteries in case of a power outage.
  • Medical alert pendant: The medical alert pendant is a small, waterproof device with a button worn around the neck. When you press the button, it sends a signal to your in-home emergency console and contacts the care center.
  • Medical alert wall button: If the LifeStation member pushes the wall-mounted button, it sends a signal to the emergency console to contact the care center and enable two-way voice communication.
  • Bathroom/hallway help button: Extra help buttons can be mounted low to the ground in bathrooms, hallways and bedrooms for easy access. Price for each button is $2.95 per month. Help buttons are waterproof and come with adhesive for mounting.
  • Lockbox: In the event you cannot answer the door for medical responders and caregivers, they will get a code for a lockbox outside of the home for $2.95 per month

LifeStation caregiver tools

LifeStation includes AlertMessage service that notifies loved ones or caregivers in case of an emergency. In the event the LifeStation subscriber pushes the button, an email will automatically be sent to the caregivers listed on the contact list. This allows family members to immediately know if there is an issue.

The Find My Loved One service allows you to check the current location of a loved one anytime while they’re wearing their medical alert button. All you have to do is send a text message, and you get a response with the location on a map.

The console will also contact the care center to trigger an automatic email to caregivers if back-up batteries are low or the signal has been disconnected (i.e., unplugged from an electrical outlet or phone jack). When the user tests the console, it also sends an email to those on the contact list.

LifeStation pricing

LifeStation costs begin at $32.95 per month. Subscribers who make annual payments will receive a free month.

Payments include equipment rental and 24/7 monitoring service. Monitoring for an additional user in the same household costs $3.99 per month. One Bathroom/Hallway Help Button costs $2.95 to add on, with a maximum of six buttons allowed. The Lock Box costs $2.99 per month. Optional service add-ons, including fall detection and mobile service with GPS, are available for an additional fee.

LifeStation Reviews

Top reviews
  • Top reviews
  • Recent
  • Oldest
  • Most helpful
  • Any
  • Rated with 5 stars
  • Rated with 4 stars
  • Rated with 3 stars
  • Rated with 2 stars
  • Rated with 1 star

A link has directed you to this review. Its location on this page may change next time you visit.

How do I know I can trust these reviews about LifeStation?
  • 4,240,869 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.
Page 1 Reviews 0 - 5
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 8, 2023

I have the medical necklace and the experience has been wonderful. I had an accidental activation on my button, and they were very prompt and courteous. There was no delay in the response on attempting to get me help. So if I needed help and was unresponsive, there would be some immediate help coming right directly to me. Lifestation has been the best. It gave me freedom because at first I was scared to leave my apartment. I literally was scared to get out of bed because when I would stand to get up, I would get a little woozy. But Lifestation gave me the freedom that at least I could get off the house and I could do things. I knew that if something did happen, all I had to do was push a button and I could get help.

Be the first one to find this review helpful

Not sure how to choose?

Get buying tips about Medical Alert Systems delivered to your inbox.

    By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

    Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 11, 2022

    The reps answered all my questions and they were very personable and concerned about what I needed. It was good. Being an old fart, I'm not into all this technology. But I liked the smartwatch. I wear it all the time. It's convenient. Besides having the idea of protection, that if something happened, I can push that button and get some help. It's functional. The neat things about it are when I'm working out, I can check my heart rate on it. I'm active. Some days, I'm curious, "How many miles did I walk around this house?" And the other day, I was winterizing my RV and, I walked three and a half miles around the place. For a guy like myself to see something like that is neat. And the way I'm wearing it, I don't have to worry about that I'm accidentally gonna set it off. And when I called LifeStation out there or talked to them, they were right there and it has been good. I can understand the people I talked to. They talk English.

    3 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 11, 2022

    I wouldn't have chosen LifeStation to begin with. I had a thing around my neck that I was given when I moved in this building. It was activated. However, it didn't work. I didn't even try it for five years because I hadn't fallen. But once you fall, you can't get up. When I fell, I pushed that thing and the reps came four days and four hours later. I didn't even know what they were at the door for. I had forgotten by that time. They kept insisting that they had a call from me. The big guy was very nasty. I would recommend LifeStation but if anything happens like that again, I would not. I've taken the rides though and they've all been very good. You have to pay for it but it's only five bucks for a couple months.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 1, 2022

    It was annoying that LifeStation sent me the wrong device. “We didn't have the one you want, so we sent you this.” I said, “I don't want this. I want the one that I saw on the internet.” They threatened me. “If you don't send this back, you're gonna have to pay for it.” It’s office workers and warehouse workers. I said, “Well, what would give them the right to send me the wrong one just because the other one was out of stock?” But it's all right. I sent the wrong one back, and they sent me the right one.

    I dropped it the other day, and nobody called me. One day, I put it on the bed, and I must have tossed it too hard when I came in from taking the garbage out. LifeStation called me. “Did you fall? Is everything okay?” I said, “No, I must have tossed it too hard.” But when I dropped it on the floor, nobody called me. One time, I called them and it said, “Nobody is here to answer your call.” I was very upset. Also, I wish the device was smaller. It's cumbersome. When I go to bed, it tangles up. So, I have a table next to my bed, and I put it there. And when I get up, I put it on again. I never leave the apartment without putting it on, even to take the garbage out.

    2 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: July 31, 2022

    Having LifeStation is something that when I'm out that I can have on me. So, if something were to go on, that's most important that I could be able to push the button and get some help. And if somebody was with me, and that happens, for someone else. On occasion, I check my heart rate if I'm moving doing something and I feel like, "Oh, my goodness. Let me check, my heart's racing too much. I might need to slow it down." It has been good for that. It's good when my family and everybody is gone and I'm the only one home, and something were to happen. That was the primary reason for me to have like that.

    3 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 8, 2023

    I've enjoyed Lifestation. I like it good. But I have some trouble with it. It went out, and I had to call and get another device to go around my neck. But that didn't last very long. It took me about a week to get that new thing ordered and get it here. Other than that, I haven't had any trouble that I know of.

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 31, 2023

    Updated on 02/19/2023: This is the final update to my previous review. After over a month I received a call from Joe telling me they were very sorry for all the delays and stress this had caused us. Joe assured me that the unit would ship the next Monday and he would send me a tracking #, this was Feb 10th. On Monday the 13th I received the tracking number from Joe in an Email. I checked the tracking on the 14th and it showed it had not shipped. Unfortunately on the night of the 14th our Aunt had a fall during the night and with no way to alert anyone she was not found till the next day and passed away in hospital the following day. If she had received medical help earlier the outcome may have been better. Four days later I received a call from Joe expressing condolences and assuring me that the unit had now arrived at our aunt's apartment. There was also another random charge of $99.95 to her credit card.

    Updated on 02/10/2023: I had placed the order on the 12th of Jan and have the confirmation email from them with the order number. I have called almost every week as our 92-year-old aunt has fallen a number of times since and really needs this device. Today I called again 29 days after placing the order. Last week they apologized for the delay and had elevated the issue to a supervisor who was expediting the order and said we would have it in 2-3 days. It's been another 8 days and still no device. Today they said they would need to redo the whole order including taking more money off the credit card and once again said they would expedite the shipping. This is starting to look like a scam than a real business.

    Original Review: We were recommended by a social worker to buy one of the Lifestation monitors for our 92 year old Aunt who is living alone and had recently fallen at home. I ordered it online on the 12th of Jan. 2023. Credit card was billed on the 13th of Jan for $62.35 and I assumed it had shipped. A week later I called to see if I could get a tracking number and told it had not shipped. I asked that it be shipped right away and to call me back with a tracking #. No one called back. I called again on the 26th and given the same story, still not shipped.

    Today (Jan 31) I see another charge of $62.35 and we still don't have the station. I just got off the phone with Lifestation again and they say we should have it in 5-7 business days which leads me to think it still has not shipped. I asked about the double billing and can they reverse the charges on the second billing since we still did not have the unit. I was told I would have to email in the receipt once I received the station. I don't know if this is the way this business is normally run but it's unacceptable when elderly lives are at stake. If/when we eventually receive the station I hope it works better than the Customer service works.

    2 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 25, 2023

    I keep my device right next to me, even when I get in the shower. I hang it on the shower door. It's great because it's a GPS thing. No matter what, LifeStation can find me, and that's what I need. I've never had to push it, but everything seems to be fine. When I put it on the charger, it takes less than an hour to charge up. Everything's good with it, and I've already recommended it to several people.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Dec. 2, 2022

    They are very good. The device was around my neck and I must have hit it, and then they came here. It was very good.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 17, 2022

    It's like a backup emergency situation device for my mom to feel comfortable. So far, so good.

    Be the first one to find this review helpful
    Loading more reviews...

    LifeStation FAQ

    How does a LifeStation alert system work?

    The LifeStation medical alert system consists of an emergency console and a wearable help button. The console plugs into an electrical outlet and a landline (or connects to cellular service). The user wears the help button as a wristband or pendant.

    When the wearer pushes the button on the LifeStation base unit, it enables two-way voice communication with a care specialist. The operator will ask the wearer about their emergency, and determine if medical services should be dispatched. If the wearer is unable to respond, the operator will follow the personalized emergency plan that you make when you sign up for service. Either way, the care specialist stays on the line until help arrives. An automatic email notification is also sent to the caregivers on the wearer’s contact list.

    What is LifeStation’s average response time?

    LifeStation’s average response time is 20 seconds.

    Do I have to sign a contract to get a LifeStation medical alert system?

    Yes, LifeStation requires subscribers to sign a monitoring agreement. Service is provided on a month-to-month basis.

    What is LifeStation’s cancellation policy?

    If you don't like the LifeStation medical alert device, you can return it through LifeFone customer service — be sure to save the shipment box for easy returns.

    Does it cost extra to add my spouse to LifeStation monitoring service?

    Adding a spouse to LifeStation monitoring service costs $3.99 per month.

    Where are LifeStation monitoring centers located?

    LifeStation monitoring centers are located in the United States.

    Does LifeStation offer a warranty on medical alert devices?

    LifeStation is responsible for replacing any faulty equipment, including batteries, at no extra cost. However, the LifeStation button is extremely durable and can withstand a normal fall.

    Does LifeStation offer a free trial period?

    LifeStation offers a 30-day money-back guarantee and the customer pays for return shipping.

    Do LifeStation medical alarm systems require a landline?

    LifeStation In-Home Traditional works with a landline. In-Home Plus systems are designed for customers without a landline.

    Are LifeStation mobile medical alert systems waterproof?

    LifeStation wearable buttons and wristbands are waterproof. The emergency console is not waterproof.

    Do we recommend LifeStation?

    Yes. Monitoring service, along with the LifeStation personal emergency plan, gives family and caregivers peace of mind that their loved ones have access to help. In an emergency, a certified care specialist answers the call when the help button is pushed. Although fall detection does not detect 100% of falls, it’s an added layer of protection. The system works anywhere in the U.S. and you can take it with you if you move.

    LifeStation Company Information

    Social media:
    Company Name:
    Year Founded:
    2 Stahuber Avenue
    Postal Code:
    United States