LifeStation Reviews

My sisters and I are very happy with the Life Station medical alert system! It was easy to set up and the basic technology is perfect for my octogenarian parents. Both of them have accidentally set off the alert 1 time and each time the operators were understanding and it proved that the system does work! My sisters and I feel better about our parents being in their own home. Thank you Life Station!

Actually my mother wears the LifeStation necklace and it gives me such peace of mind. She wears it faithfully and we are very happy with our choice to go with Life Station. My mother set it off once and we got a call right away.

I got the service after a fall in my garage where I was faced with the reality that I had to find a way to get myself out of the subzero temperature myself or face hypothermia. I had for years had a life alert system for years but never used the expensive service. The watch life now wear all the time and it offers great comfort and safety and for a lot less money. I no longer have to think to put on the emergency button around my neck. l never once had that thing on when l fell not once in 6 years of the service. I normally wear a watch so it is second nature to always have it on and available. Also with the watch it offers light when l need it. By just putting my arm down I can see if l really am at the last step and not the second to the last step.

I recently purchased a medical alert system for my 92 year old mother. I called around to a few companies before I bought. LifeStation had the nicest, non-pushy sales people. She explained everything to me. What really sold me was that LifeStation actually owns their own monitoring! I felt like I was buying from a company that would back up what they promised! I now need to see if my mom will use the button, but that is on me. Overall, great buying experience.

Got the service for my parents. They love it. It gives me the peace of mind that they are protected in the event of an emergency and allows them to continue to live in their home. I did get the optional fall detection, which I find helpful.

I am very happy with the watch unit. It charges quickly. The service team is always helpful and respectful when you have a question or when you accidentally activate a call and are not sure how to end it quickly.

I have been very pleased when talking to your people especially the fact that I can easily understand them. I am happy that I have not had an emergency to call you but knowing you are there when needed is a comfort.

Garbage. I never used mine. It was too big and a health insurance nurse felt I needed it after my dog tripped me. It's overly large. If it's monitored 24/7, then why did they never contact me during the two years of its non-use? They're website claims, "No hidden fees...." etc, etc. There is no mention of the $150 fee if you don't either return the device or sign up for your own service if your insurance changes. They will absolutely harass you like a low class bill collection agency until you either pay up or return the device. They called 9 months after I had dropped the insurance company. "Well, why did you cancel them?", I was asked. "That's really none of your business," I replied. Absolutely do not recommend this company.

This is a complaint about returning my life station watch. I called Life Station in March of 2025 stating that I needed to discontinue my service because I was no longer able to afford to make the monthly payments. They told me all I had to do was return the watch and they would discontinue my service. I became ill again and was hospitalized so I was not able to return the watch until June when I returned home. I mailed the watch in June and to this date they are telling me they have no proof of receiving it. I know they have received the watch but they won't stop taking money out of my bank account until I give them a USPS Tracking number.

It took over 18 days to receive the device, I left the country for a week the day it arrived, and my friend died before we even opened the box from the postal service. I sent it back unopened and they refused to refund my money because they received it more than 30 days after I placed my order (They received it 45 days after the order was placed). Said they would not be flexible on their policy. Feel like they just stole my money, it's not like I held on to the thing for a year.