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LifeStation

LifeStation
Overall Satisfaction Rating 3.66/5
  • 5 stars
    24
  • 4 stars
    7
  • 3 stars
    6
  • 2 stars
    3
  • 1 stars
    6
Based on 46 ratings submitted in the last year
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LifeStation knows that it's hard to choose the best medical alert device. Their mission is to ensure that anyone looking for a medical alert device will be well equipped to make an informed decision. They are a leader in the industry with a 5-DAY GPS BATTERY LIFE and a 30-DAY MONEY BACK GUARANTEE. Recently, LifeStation rolled out an exclusive feature named “Find My Loved One”, which is unprecedented in their industry.

Contact them today to see how you can get a medical alert device for you or a loved one for less than $20 a month! Their representatives are available 24/7 to help answer your questions about this important decision.

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BOTTOM LINE

LifeStation claims the fastest response times. Optional fall detection is available, but they lack other services like smoke monitoring. The caregiver service notifies family and loved ones in the event of an emergency.

PROS

  • No long-term contracts
  • Fall detection technology
  • 24/7 support

CONS

  • No activity monitoring

Top LifeStation Reviews

Rated with 5 stars
Verified Reviewer Verified Buyer

I've had a stroke and although I can manage on my own, I'm always afraid of what would happen if I fell and I couldn't get up, or if my heart started acting up... So, it's nice to know the LifeStation is here if I need it and I wish it would work when I'm away from it. I've recommended it to someone else.

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Rated with 5 stars
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Verified Reviewer

I recently switched to LifeStation because LifeStation's infrastructure is more flexible, allowing an unlimited number of people on the emergency call list, setting up emergency instructions the way you'd like them to be handled, and not forcing you to receive unsolicited calls from the company.

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    About LifeStation

    LifeStation offers a push-button medical emergency response at home or on-the-go thanks to GPS monitoring. LifeStation can provide fall detection technology, and their wearable help buttons are waterproof. Plus, the LifeStation lockbox helps ease logistics in case the user cannot answer the door due to an emergency.

    LifeStation service can move with you in the event you relocate and repair or replace both equipment and batteries at no extra cost. The 30-day money-back guarantee allows LifeStation customers to try the system risk-free, though customers must pay for return shipping.

    LifeStation medical alert systems

    Seniors who live alone or with other seniors but would like to remain in their homes longer might choose LifeStation medical alert system for added security. Those with mobility issues can also benefit from LifeStation medical alarm service.

    • In-Home Traditional: In-Home Traditional service from LifeStation includes an emergency console and a wearable button (choice of pendant or wristband) with 24/7 care center monitoring. Pricing begins at $25.95 per month for a landline connection. Contact the company for pricing with cellular service. 
    • In-Home Plus: In-Home Plus provides a wearable button and emergency console for customers without a landline. 
    • Mobile with GPS: LifeStation’s enhanced location service with GPS helps identify your location if you experience an emergency away from home.
    • Fall detection: A wearable device with fall detection technology automatically notifies LifeStation operators if it senses a fall has occurred, even if the wearer is unable to push the button.

    LifeStation equipment

    All LifeStation equipment is UL listed and FCC approved. LifeStation medical alert devices are tested before shipped to customers, and faulty equipment will be replaced with no charge to the consumer. 

    • Two-way communication console: The emergency console plugs into an outlet in your home and connects to the phone line (or cell service). When you push the help button, the emergency console contacts the care center and activates two-way voice communication. The console has 32-hour back-up batteries in case of a power outage.
    • Medical alert pendant: The medical alert pendant is a small, waterproof device with a button worn around the neck. When you press the button, it sends a signal to your in-home emergency console and contacts the care center.
    • Medical alert wall button: If the LifeStation member pushes the wall-mounted button, it sends a signal to the emergency console to contact the care center and enable two-way voice communication.
    • Bathroom/hallway help button: Extra help buttons can be mounted low to the ground in bathrooms, hallways and bedrooms for easy access. Price for one button is $3.49 per month but drops to $2.99 each for three and $2.49 for six buttons. Help buttons are waterproof and come with adhesive for mounting.
    • Lockbox: In the event you cannot answer the door for medical responders and caregivers, they will get a code for a lockbox outside of the home for $2.99 per month

    LifeStation caregiver tools

    LifeStation includes AlertMessage service that notifies loved ones or caregivers in case of an emergency. In the event the LifeStation subscriber pushes the button, an email will automatically be sent to the caregivers listed on the contact list. This allows family members to immediately know if there is an issue.

    The Lock Box option allows caregivers and emergency personnel to have access to the home if the subscriber is unable to answer the door.

    The console will also contact the care center to trigger an automatic email to caregivers if back-up batteries are low or the signal has been disconnected (i.e., unplugged from an electrical outlet or phone jack). When the user tests the console, it also sends an email to those on the contact list.

    LifeStation pricing

    LifeStation costs begin at $25.95 per month for subscribers who pay up front for the whole year (total $311.40). Paid quarterly, the monthly price comes to $27.95 ($111.80 per payment or $335.40 for a year). Subscribers who make monthly payments pay $29.95 per month ($359.40 for a year). 

    Payments include equipment rental and 24/7 monitoring service. Monitoring for an additional user in the same household costs $3.99 per month. One Bathroom/Hallway Help Button costs $3.49 to add on, but the price per button drops as you order more, with a total of six buttons costing $2.49 each. The Lock Box costs $2.99 per month. Optional service add-ons, including fall detection and mobile service with GPS, are available for an additional fee.

    LifeStation Reviews

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    Page 1 Reviews 1 - 10
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: July 27, 2019

    My mom is 90 years old and the last time when she fell and broke her hip, she sat for hours waiting for me to call. The neighbor helped her up to the chair but then they didn't call me or call 911. My mom said she was embarrassed that time which was why she didn't call me. That's when I decided to get her a medical alert device.

    Thus far, my mom's Life Station has gone off about four times in the last month and it has been a nuisance. It's around her neck and she seems to press it. She used to wear it on her back when she sleeps but then I tightened it up and it's now on hear breast. They've sent out the fire department three times and I don't know if they're gonna start charging her. LifeStation has told me to cut the cord and make it shorter but then that was worse. Now, I just tell her not to wear it when I'm with her. I was with her when the device went off the other day and thereafter, the fire department was in front of the house. If the device had a vocal command, it would be better.

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    2 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: July 26, 2019

    My grandmother needed a medical alert device and when I looked it up online, LifeStation was one of the top two in the nation as far as the reliability of the program, the hardware and the response time. After I did some research and talked to a couple of people, we decided to go with LifeStation. She's had it for almost three years and we have been happy with it ever since.

    On June 12th at 2 o'clock in the morning, my grandmother fell and it was terrible. I got a call and the reps identified themselves. They told me that they had already called emergency services and that they were en route. But when it popped up on my phone, it did not say that it was LifeStation. It was just an 888 number. I was glad I answered it because a lot of times, I let those numbers go to my voicemail. But I would recommend that they try to find a process or some software that would automatically alert whatever phone number they're calling in the emergency-type scenario.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: July 17, 2019

      I signed up my mom for the LifeStation device. She lives alone and recently, she had been at a hospital and starting to fall a lot. So we were concerned about that. The LifeStation reps I dealt with were great. They were very courteous, professional, understanding, and patient. I now feel a little more secure since my mom got the LifeStation. She wears it and we kind of joke with her because all her friends have them. It’s kinda like a status thing. When they come to visit her, they even leave their homes wearing them and they never take them off. But I know I have a 96-year-old aunt that does not wear it.

      Other than that, our experience with LifeStation has been pretty good and we would recommend it to friends. But it seems like it takes a very long time from when we press the button until the person on the other end responds. We’ve done a couple of tests and it takes up to a minute and a half for their rep to get on the phone. My mom doesn't count by the time and she counts the rings. And she said that it takes 15 rings. So, I wish they could be a little quicker in their response time.

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      Rated with 4 stars
      Verified Reviewer Verified Buyer
      Original review: July 1, 2019

      We go through the routine every month where my mother has to go through and do the test for her LifeStation device. She pushes the button and the alarm goes through. Someone comes on the speaker to see if they can communicate with her and if they can’t, then they initiate a call to the rescue folks. She’s always paranoid that she’ll push it by mistake and they’ll show up so we usually do it when my wife and I are with her to work through the process.

      The previous month, I actually did the test and we had an issue. The thing didn’t go through. But for the most part, it works fine. There was this one incident where they didn’t call back right away. I eventually called them and they indicated that they were trying to talk to us, but they couldn’t hear anything. It seemed to be some kind of a software glitch. They couldn’t give us an explanation for it, and it was a one-off. As long as it doesn’t reoccur, that’s fine. One general observation is an elderly person is very wary of technology. The biggest problem is to get my mom to wear the button because she doesn’t wanna set it off accidentally. The challenge from a design perspective is having it so that they won’t set it off accidentally and therefore will wear it, and yet not making it so complicated that they can’t do it.

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      Rated with 5 stars
      Verified Reviewer
      Original review: June 13, 2019

      I recently switched my husband's medic alert system from another provider to LifeStation because LifeStation's infrastructure is more flexible, allowing an unlimited number of people on the emergency call list, setting up emergency instructions the way you'd like them to be handled, and not forcing you to receive unsolicited calls from the company. I learned about LifeStation from my insurance provider. Aetna offers a very good discount on the monthly service, and I was not charged for setup, shipping, or equipment. The in-home emergency call box is a GSM signal and has a range of approximately 500 feet, as opposed to WIFI's range of 35 feet.

      I originally ordered the mobile GPS unit that would respond no matter where he was, but that option comes in necklace form only (no bracelet) and is several inches long. My husband is already wearing a Bluetooth device on a cord for his hearing aids to connect to his phone, plus he has an ICD (pacemaker and defibrillator) implanted, so he opted for the in-home unit. LifeStation Customer Service was very helpful in exchanging the mobile unit for the in-home unit. They sent a return label with the new unit. Setting up the in-home call box was easy. The call button comes as a very light necklace; to switch it to the wristband, you have to insert two pins to connect the wristband to the call button. My husband chose to wear the wristband. Switching the call button from the necklace to the wristband was the hardest part, but my husband said that all watches he's had work that way. He says the wristband is comfortable.

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      Rated with 1 star
      Verified Reviewer
      Original review: March 2, 2020

      I called customer service at 1 800 998 2400 on 3/2/20. No response on the phone call. They force you to leave a message after 9 minute saying you will be contacted asap. After 40 minutes still no response. Called a second time, same result. Very disappointing for a company that claims great service. Tom

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      Rated with 5 stars
      Verified Reviewer
      Original review: Feb. 11, 2020

      I already knew what type of system I needed, and was ready to go with another vendor even though I was not happy with the price point, I checked into LS and found the same system but at a significantly lower price, I just get my system delivered today and it was as easy as they said.

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      Rated with 3 stars
      Verified Reviewer Verified Buyer
      Original review: Jan. 17, 2020

      Price is best among highly rated systems; however, their service is erratic; (1) specifically, we bought the extra "fall down" feature, but today Burton fell down, did NOT get a call back and when he pressed the button the service said, "We do NOT call you; you have to press button to call us." Didn't your records show that we paid extra for the fall-down button and feature???

      (2) As company recommends, at end of our first month of service, we pressed button to confirm that our connection was working properly. However, after waiting nearly a minute (between time from initial pick-up, to their transfer and wait), THEN the recording said the signal was too weak and they could not connect. Before accepting the LifeStation system we tested (called via the button) from 5-6 different location in our 10 floor high-rise concrete/steel building, including in the basement and on the elevator. This test of service call was from Burton's kitchen (7th floor of building), so NO acceptable reason for failed connection.

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      Rated with 2 stars
      Verified Reviewer Verified Buyer
      Original review: Jan. 13, 2020

      The people are friendly. However the unit alerts when I sit down, when I toss it on the bed, etc. But when I fell down it never alerted. I am unhappy with these results. I am not inclined to recommend this unit at this time. I could not push the button because of how I ended up on the ground. There needs to be more work and research done on these units or they are not worth the money.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Jan. 8, 2020

      I am disabled and can't walk at all. I use a wheelchair and one day when I was getting in my chair, I was strapping my feet in and then I couldn't push myself back up into sitting position, but luckily, I had my LifeStation button on me which I keep on a string around my neck. I was able to contact lifestation and somebody came to push me back into my wheelchair in less than 10 minutes. I was so thankful. I never get in my chair without it.

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      LifeStation FAQ

      How does a LifeStation alert system work?
      The LifeStation medical alert system consists of an emergency console and a wearable help button. The console plugs into an electrical outlet and a landline (or connects to cellular service). The user wears the help button as a wristband or pendant.

      When the wearer pushes the button on the LifeStation base unit, it enables two-way voice communication with a care specialist. The operator will ask the wearer about their emergency, and determine if medical services should be dispatched. If the wearer is unable to respond, the operator will follow the personalized emergency plan that you make when you sign up for service. Either way, the care specialist stays on the line until help arrives. An automatic email notification is also sent to the caregivers on the wearer’s contact list.

      What is LifeStation’s average response time?
      LifeStation’s average response time is 20 seconds.
      Do I have to sign a contract to get a LifeStation medical alert system?
      Yes, LifeStation requires subscribers to sign a monitoring agreement. Service is provided on a month-to-month basis.
      What is LifeStation’s cancellation policy?
      If you don't like the LifeStation medical alert device, you can return it through LifeFone customer service — be sure to save the shipment box for easy returns.
      Does it cost extra to add my spouse to LifeStation monitoring service?
      Adding a spouse to LifeStation monitoring service costs $3.99 per month.
      Where are LifeStation monitoring centers located?
      LifeStation monitoring centers are located in the United States.
      Does LifeStation offer a warranty on medical alert devices?
      LifeStation is responsible for replacing any faulty equipment, including batteries, at no extra cost. However, the LifeStation button is extremely durable and can withstand a normal fall.
      Does LifeStation offer a free trial period?
      LifeStation offers a 30-day money-back guarantee and the customer pays for return shipping.
      Do LifeStation medical alarm systems require a landline?
      LifeStation In-Home Traditional works with a landline. In-Home Plus systems are designed for customers without a landline.
      Are LifeStation mobile medical alert systems waterproof?
      LifeStation wearable buttons and wristbands are waterproof. The emergency console is not waterproof.

      Do we recommend LifeStation?

      Yes. Monitoring service, along with the LifeStation personal emergency plan, gives family and caregivers peace of mind that their loved ones have access to help. In an emergency, a certified care specialist answers the call when the help button is pushed. Although fall detection does not detect 100% of falls, it’s an added layer of protection. The system works anywhere in the U.S. and you can take it with you if you move.

      LifeStation Company Information

      Company Name:
      LifeStation
      Year Founded:
      1976
      Address:
      2 Stahuber Avenue
      City:
      Union
      State/Province:
      NJ
      Postal Code:
      07083
      Country:
      United States
      Phone:
      866-235-1920
      Website:
      www.lifestation.com