LifeStation Reviews

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Edited by: Justin Martino

About LifeStation

LifeStation has more than 40 years of experience in the medical alert industry. The company provides medical alert technology to help seniors live safely and independently. Its systems include 24/7 U.S.-based monitoring through LifeStation’s TMA Five Diamond-certified and FM-approved response center.

Pros
  • Optional fall detection
  • No long-term contract required
  • GPS capabilities
  • 30-day money-back guarantee
Cons
  • Some bulky devices
  • $99.95 upfront fee
  • Few accessory options

Helpful Reviews

Houston, TX
Verified purchase
I fell backwards in my kitchen floor, could not get up. Was able to crawl on my knees to my recliner, where I thought I could pull myself, but couldn’t, So used my watch to call f...

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Green Bay, WI
Verified purchase
My sisters and I are very happy with the Life Station medical alert system! It was easy to set up and the basic technology is perfect for my octogenarian parents. Both of them hav...

Read more

LifeStation medical alert systems

LifeStation medical alert devices

All LifeStation equipment is UL-listed. The company tests devices before shipping them to customers, and faulty equipment will be replaced at no charge.

  • Two-way communication console: The emergency console plugs into an outlet in your home. When you push the help button, the device contacts LifeStation’s Care Center and activates two-way voice communication. The base unit has a 32-hour battery backup that keeps it working during power outages.
  • Medical alert button: The help button is a small, waterproof device. It can be worn on a pendant around your neck or on a bracelet around your wrist. Pressing the button sends a signal to your in-home emergency console and contacts the care center.
  • Lockbox: If you cannot answer the door for medical responders and caregivers, they can get in with the code in the lockbox outside your door.

LifeStation pricing

Starting monthly costs at LifeStation range from $36.95 to $50.90, depending on the system you choose. All LifeStation products are subject to a $99.95 upfront activation fee.

Shipping is $12.50 if you opt to make monthly payments. Quarterly payments include free shipping, as do annual payments, which also include one free month.

LifeStation discounts

Aetna members are eligible for discounts of up to 30% on LifeStation plans. Other insurance holders may also be eligible for a discount.

LifeStation offers special pricing for Veterans of Foreign Wars (VFW) members. Plans start at $19.95 per month for in-home systems, $25.95 per month for wireless in-home systems and $29.95 per month for mobile systems, at the time of publishing.

How does LifeStation compare?

Compare LifeStation to similarly rated medical alert companies.

LifeStation FAQ

Where are LifeStation’s monitoring centers?

LifeStation has TMA award-winning, UL-listed, CSAA Five Diamond senior alert monitoring centers in New Jersey and Texas.

What is LifeStation’s average response time?

Reaching dispatchers takes about 20 seconds after the medical alert has been triggered.

Do you need to have the internet for LifeStation medical alerts?

No, LifeStation cellular systems operate off AT&T towers.

Does LifeStation offer installation services?

No, systems are designed to simply plug into an outlet. The LifeStation customer service department is available to talk you through the setup.

Still have questions?

Is LifeStation a good medical alert company?

Overall, LifeStation receives positive feedback for its features and reliable service, with a few complaints related to aesthetics and comfort.

Reviewers express satisfaction with LifeStation devices, especially GPS features. Positive reviews also mention that the operators are prompt and courteous. However, some customers say the devices are oversized and heavy.

LifeStation has several notable features we appreciate. Its monitoring center holds TMA Five Diamond and FM Approval certifications, and customers get a 30-day money-back guarantee.

LifeStation Reviews

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    Page 1 Reviews 0 - 5
    Verified purchase
    Customer ServiceStaff

    Reviewed May 20, 2026

    Fortunately I haven't had any emergencies, but when my grandson was here and ran across the floor, my monitor went off. I got the call asking if I needed help. I told them I didn't. It's good to know that it's working though.

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      Verified purchase
      Fall Detection

      Reviewed April 9, 2026

      Do I really need this? I started using LifeStation because of unsteadiness at night due to frequent leg cramps. I'm still working out the timing so it is not on the charger at night. Since I have fallen a few times out walking the dog, I use it both day and night. The daytime falls have been just because I was not paying attention. (Letting the dog trip me- not watching where I am going...) And never serious. I don't know what I was expecting, but I do find the necklace cumbersome. I first started considering because I had trouble with AFIB and ended up needing a pacemaker. Now that part is fixed. So... I just hope I don't get tired of wearing it and give up on the process.

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      Verified purchase
      Customer ServiceStaff

      Reviewed April 9, 2026

      I fell backwards in my kitchen floor, could not get up. Was able to crawl on my knees to my recliner, where I thought I could pull myself, but couldn’t, So used my watch to call for and the paramedics to call for help and they came immediately and transported me to the Emergency Room where I got the help I needed..

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      Verified purchase
      Customer ServicePunctuality & SpeedStaffLoan Process

      Reviewed April 8, 2026

      I started to fill out the online loan application. I hit a snag and called customer service. The representative took my info over the phone and helped me complete the process. I was funded in 2 days. So easy and fast. I will definitely let friends and family know about LifeStation.

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      Customer ServiceStaff

      Reviewed March 16, 2026

      I have been wearing my LifeStation watch for about a week. I find that it is easy to read the information on the face of the watch. One day while putting on my coat the sleeve got caught and pressed done on the stem of the watch. The alarm went off and before I could push it off a voice asked me if I needed assistance. I just told them no and the voice asked again and the answer was no. I was instructed to push the X and that ended the reply to the alarm. It is good to know that help is only a push on a watch away.

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      Verified purchase
      Customer ServicePriceFall DetectionStaffValue

      Reviewed April 8, 2026

      My grandparents had these and when they did fall it never helped. The modem kept flashing red. Never worked. I had no security for them and wasn’t worth the money… I felt even worse before I got them. It wasn’t working. Probably I had called customer service many times. Wasn’t fixed. I was always told it will stop flashing in 24-48 hours and it never did.

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      Customer ServiceMaintenanceFall DetectionTimeliness

      Reviewed Feb. 26, 2026

      I have used this system for 4 years. Had had no issues with the system or responses but my Orthopedic device was failing so I tested the fall detection system on the device six times with no response from the company. I called the company and asked why my system was not working. I was told fall detection does not necessarily work every time. It was like an airbag in a vehicle. There was no guarantee that it would always alert when you fall. That was supposed to be a disclaimer on the system when I purchased it. I was not told that at time of purchase. Be wary.

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      Verified purchase
      Fall DetectionStaffMonitoring CenterSetup Ease

      Reviewed Feb. 25, 2026

      My sisters and I are very happy with the Life Station medical alert system! It was easy to set up and the basic technology is perfect for my octogenarian parents. Both of them have accidentally set off the alert 1 time and each time the operators were understanding and it proved that the system does work! My sisters and I feel better about our parents being in their own home. Thank you Life Station!

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      Verified purchase
      Customer ServiceFall Detection

      Reviewed Feb. 12, 2026

      Actually my mother wears the LifeStation necklace and it gives me such peace of mind. She wears it faithfully and we are very happy with our choice to go with Life Station. My mother set it off once and we got a call right away.

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      Verified purchase
      Customer ServicePricePunctuality & SpeedStaff

      Reviewed Feb. 10, 2026

      I am very happy with the watch unit. It charges quickly. The service team is always helpful and respectful when you have a question or when you accidentally activate a call and are not sure how to end it quickly.

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      LifeStation Company Information

      Company Name:
      LifeStation
      Year Founded:
      1976
      Address:
      2 Stahuber Avenue
      City:
      Union
      State/Province:
      NJ
      Postal Code:
      07083
      Country:
      United States
      Website:
      www.lifestation.com