LifeStation Reviews

It took over 18 days to receive the device, I left the country for a week the day it arrived, and my friend died before we even opened the box from the postal service. I sent it back unopened and they refused to refund my money because they received it more than 30 days after I placed my order (They received it 45 days after the order was placed). Said they would not be flexible on their policy. Feel like they just stole my money, it's not like I held on to the thing for a year.

Customer care sucks! They have hung up on me numerous times when I needed assistance. I have had this watch 3 months and have yet to get the time set correctly, and there is no answer for emergency assistance...The phone just rings and rings and rings and rings....What a waste of time and effort..Not to mention money!! Don't waste your hard earned money or precious time trying to use this useless piece of plastic!

The lanyard is the most ridiculous piece of equipment, I have ever seen to wear with a medical item. The whole thing hung down to my belly button, which created a clothing problem. Cloth with a twisted piece of metal to hold the control and a useless connection on the side, which does nothing. I went and bought my own lanyard!

I have used LifeStation for over 20 years and have loved the Velcro Wrist Band device to push if medical alert was necessary. However, LifeStation raised they prices and replaced the Velcro Wrist Band with a rubber one that have very tiny holes in it that you must try to connect with a very tiny post. It is very hard to do and comes apart all the time...meaning that the Wrist Band coming off often and sometimes hard to find. When I called to REQUEST the old Velcro Wrist Band....the very rude LifeStation Rep told me that they did not have any and just to get use to the new version period..!!

I've enjoyed Lifestation. I like it good. But I have some trouble with it. It went out, and I had to call and get another device to go around my neck. But that didn't last very long. It took me about a week to get that new thing ordered and get it here. Other than that, I haven't had any trouble that I know of.

I have the medical necklace and the experience has been wonderful. I had an accidental activation on my button, and they were very prompt and courteous. There was no delay in the response on attempting to get me help. So if I needed help and was unresponsive, there would be some immediate help coming right directly to me. Lifestation has been the best. It gave me freedom because at first I was scared to leave my apartment. I literally was scared to get out of bed because when I would stand to get up, I would get a little woozy. But Lifestation gave me the freedom that at least I could get off the house and I could do things. I knew that if something did happen, all I had to do was push a button and I could get help.

Updated on 02/19/2023: This is the final update to my previous review. After over a month I received a call from Joe telling me they were very sorry for all the delays and stress this had caused us. Joe assured me that the unit would ship the next Monday and he would send me a tracking #, this was Feb 10th. On Monday the 13th I received the tracking number from Joe in an Email. I checked the tracking on the 14th and it showed it had not shipped. Unfortunately on the night of the 14th our Aunt had a fall during the night and with no way to alert anyone she was not found till the next day and passed away in hospital the following day. If she had received medical help earlier the outcome may have been better. Four days later I received a call from Joe expressing condolences and assuring me that the unit had now arrived at our aunt's apartment. There was also another random charge of $99.95 to her credit card.

I keep my device right next to me, even when I get in the shower. I hang it on the shower door. It's great because it's a GPS thing. No matter what, LifeStation can find me, and that's what I need. I've never had to push it, but everything seems to be fine. When I put it on the charger, it takes less than an hour to charge up. Everything's good with it, and I've already recommended it to several people.

They are very good. The device was around my neck and I must have hit it, and then they came here. It was very good.

It's like a backup emergency situation device for my mom to feel comfortable. So far, so good.