LifeStation

LifeStation Reviews

LifeStation Reviews
3.7(1,519)
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About LifeStation

LifeStation has more than 40 years of experience in the medical alert industry. The company provides medical alert technology to help seniors live safely and independently. Its systems include 24/7 U.S.-based monitoring through LifeStation’s TMA Five Diamond-certified and FM-approved response center.

Pros & Cons

Pros
  • Optional fall detection
  • No long-term contract required
  • GPS capabilities
  • 30-day money-back guarantee
Cons
  • Some bulky devices
  • Some upfront charges
  • Few accessory options

Featured Reviews

Verified
Williamston, SC

… It's great because it's a GPS thing. No matter what, LifeStation can find me, and that's what I need. I've never had to push it, but everything seems to be fine. When I put it o...

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Verified
West Hartford, CT

… The only problem I had with LifeStation was when I went to the beach a couple weeks ago and I tried the GPS. I was surprised because they gave me my location as here at home but...

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LifeStation medical alert systems

LifeStation medical alert devices

All LifeStation equipment is UL-listed. The company tests devices before shipping them to customers, and faulty equipment will be replaced at no charge.

  • Two-way communication console: The emergency console plugs into an outlet in your home. When you push the help button, the device contacts LifeStation’s Care Center and activates two-way voice communication. The base unit has a 32-hour battery backup that keeps it working during power outages.
  • Medical alert button: The help button is a small, waterproof device. It can be worn on a pendant around your neck or on a bracelet around your wrist. Pressing the button sends a signal to your in-home emergency console and contacts the care center.
  • Lockbox: If you cannot answer the door for medical responders and caregivers, they can get in with the code in the lockbox outside your door.

LifeStation pricing

Monthly costs vary depending on the features you choose for your medical alert system. Choosing fall detection or the protection plan increases your monthly costs.

Optional LifeStation features

Monthly costs are higher if you opt for extra help buttons ($3.95 each) and other features.

  • Fall detection: With fall detection, your device automatically contacts LifeStation’s monitoring center if it detects a fall. The feature is not guaranteed to detect 100% of falls, which is standard for medical alert equipment. As of publishing, LifeStation is one of our top picks for medical alerts with fall detection.
  • Lockbox: For an extra $2.95 per month, first responders can access your home during emergencies.
  • Protection plan: With the protection plan, LifeStation will replace your device if it stops working due to hardware issues or technical problems. Pricing varies by system.
  • Additional monitoring: Once you have a plan, you can add an extra monitored help button for $3.99 per month.

How does LifeStation compare?

Compare LifeStation to similarly rated medical alert companies.

LifeStation FAQ

Where are LifeStation’s monitoring centers?

LifeStation has TMA award-winning, UL-listed, CSAA Five Diamond senior alert monitoring centers in New Jersey and Texas.

What is LifeStation’s average response time?

Reaching dispatchers takes about 20 seconds after the medical alert has been triggered.

Do you need to have the internet for LifeStation medical alerts?

No, LifeStation cellular systems operate off AT&T towers.

Does LifeStation offer installation services?

No, systems are designed to simply plug into an outlet. The LifeStation customer service department is available to talk you through the setup.

Is LifeStation a good medical alert company?

Overall, LifeStation receives positive feedback for its features and reliable service, with a few complaints related to aesthetics and comfort.

Reviewers express satisfaction with LifeStation devices, especially GPS features. Positive reviews also mention that the operators are prompt and courteous. However, some customers say the devices are oversized and heavy.

LifeStation has several notable features we appreciate. Its monitoring center holds TMA Five Diamond and FM Approval certifications, and customers get a 30-day money-back guarantee.

LifeStation Reviews

Stars Rating

  • 59%
  • 9%
  • 5%
  • 2%
  • 26%

Popular Mentions

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    How do I know I can trust these reviews about LifeStation?
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10

    Reviewed May 1, 2024

    It took over 18 days to receive the device, I left the country for a week the day it arrived, and my friend died before we even opened the box from the postal service. I sent it back unopened and they refused to refund my money because they received it more than 30 days after I placed my order (They received it 45 days after the order was placed). Said they would not be flexible on their policy. Feel like they just stole my money, it's not like I held on to the thing for a year.

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      Customer Service

      Reviewed March 22, 2024

      Customer care sucks! They have hung up on me numerous times when I needed assistance. I have had this watch 3 months and have yet to get the time set correctly, and there is no answer for emergency assistance...The phone just rings and rings and rings and rings....What a waste of time and effort..Not to mention money!! Don't waste your hard earned money or precious time trying to use this useless piece of plastic!

      Verified purchase

      Reviewed Aug. 24, 2023

      The lanyard is the most ridiculous piece of equipment, I have ever seen to wear with a medical item. The whole thing hung down to my belly button, which created a clothing problem. Cloth with a twisted piece of metal to hold the control and a useless connection on the side, which does nothing. I went and bought my own lanyard!

      Customer ServiceStaff

      Reviewed June 23, 2023

      I have used LifeStation for over 20 years and have loved the Velcro Wrist Band device to push if medical alert was necessary. However, LifeStation raised they prices and replaced the Velcro Wrist Band with a rubber one that have very tiny holes in it that you must try to connect with a very tiny post. It is very hard to do and comes apart all the time...meaning that the Wrist Band coming off often and sometimes hard to find. When I called to REQUEST the old Velcro Wrist Band....the very rude LifeStation Rep told me that they did not have any and just to get use to the new version period..!!

      Verified purchase
      Customer Service

      Reviewed Feb. 8, 2023

      I've enjoyed Lifestation. I like it good. But I have some trouble with it. It went out, and I had to call and get another device to go around my neck. But that didn't last very long. It took me about a week to get that new thing ordered and get it here. Other than that, I haven't had any trouble that I know of.

      Verified purchase
      Customer ServiceInstallation & SetupPunctuality & Speed

      Reviewed Feb. 8, 2023

      I have the medical necklace and the experience has been wonderful. I had an accidental activation on my button, and they were very prompt and courteous. There was no delay in the response on attempting to get me help. So if I needed help and was unresponsive, there would be some immediate help coming right directly to me. Lifestation has been the best. It gave me freedom because at first I was scared to leave my apartment. I literally was scared to get out of bed because when I would stand to get up, I would get a little woozy. But Lifestation gave me the freedom that at least I could get off the house and I could do things. I knew that if something did happen, all I had to do was push a button and I could get help.

      Customer ServiceSales & MarketingBillingDelivery & Shipping

      Reviewed Jan. 31, 2023

      Updated on 02/19/2023: This is the final update to my previous review. After over a month I received a call from Joe telling me they were very sorry for all the delays and stress this had caused us. Joe assured me that the unit would ship the next Monday and he would send me a tracking #, this was Feb 10th. On Monday the 13th I received the tracking number from Joe in an Email. I checked the tracking on the 14th and it showed it had not shipped. Unfortunately on the night of the 14th our Aunt had a fall during the night and with no way to alert anyone she was not found till the next day and passed away in hospital the following day. If she had received medical help earlier the outcome may have been better. Four days later I received a call from Joe expressing condolences and assuring me that the unit had now arrived at our aunt's apartment. There was also another random charge of $99.95 to her credit card.

      Updated on 02/10/2023: I had placed the order on the 12th of Jan and have the confirmation email from them with the order number. I have called almost every week as our 92-year-old aunt has fallen a number of times since and really needs this device. Today I called again 29 days after placing the order. Last week they apologized for the delay and had elevated the issue to a supervisor who was expediting the order and said we would have it in 2-3 days. It's been another 8 days and still no device. Today they said they would need to redo the whole order including taking more money off the credit card and once again said they would expedite the shipping. This is starting to look like a scam than a real business.

      Original Review: We were recommended by a social worker to buy one of the Lifestation monitors for our 92 year old Aunt who is living alone and had recently fallen at home. I ordered it online on the 12th of Jan. 2023. Credit card was billed on the 13th of Jan for $62.35 and I assumed it had shipped. A week later I called to see if I could get a tracking number and told it had not shipped. I asked that it be shipped right away and to call me back with a tracking #. No one called back. I called again on the 26th and given the same story, still not shipped.

      Today (Jan 31) I see another charge of $62.35 and we still don't have the station. I just got off the phone with Lifestation again and they say we should have it in 5-7 business days which leads me to think it still has not shipped. I asked about the double billing and can they reverse the charges on the second billing since we still did not have the unit. I was told I would have to email in the receipt once I received the station. I don't know if this is the way this business is normally run but it's unacceptable when elderly lives are at stake. If/when we eventually receive the station I hope it works better than the Customer service works.

      Verified purchase

      Reviewed Jan. 25, 2023

      I keep my device right next to me, even when I get in the shower. I hang it on the shower door. It's great because it's a GPS thing. No matter what, LifeStation can find me, and that's what I need. I've never had to push it, but everything seems to be fine. When I put it on the charger, it takes less than an hour to charge up. Everything's good with it, and I've already recommended it to several people.

      Verified purchase
      Staff

      Reviewed Dec. 2, 2022

      They are very good. The device was around my neck and I must have hit it, and then they came here. It was very good.

      Verified purchase

      Reviewed Nov. 17, 2022

      It's like a backup emergency situation device for my mom to feel comfortable. So far, so good.

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      LifeStation Company Information

      Company Name:
      LifeStation
      Year Founded:
      1976
      Address:
      2 Stahuber Avenue
      City:
      Union
      State/Province:
      NJ
      Postal Code:
      07083
      Country:
      United States
      Website:
      www.lifestation.com