Jitterbug SmartConsumerAffairs Accredited Brand
EASY - The Jitterbug Smart is designed to be easy-to-use from the moment you turn it on. A new, 35% bigger screen makes it even easier to stay connected. Everything you want to do from texting and taking pictures, to emailing and browsing the Internet is organized in a single list on one screen with large, legible letters. This simplified approach takes all the guesswork out of using a smartphone and puts everything right at your fingertips.
SMART - With an ultra-modern look, the Jitterbug Smart has been specially designed with GreatCall’s signature simplicity. New Voice Typing, combined with a bigger, 5.5-inch screen makes writing emails and texts effortless, plus larger icons help you navigate easily. Turn your easy-to-use Jitterbug Smart into a personal safety device with GreatCall’s exclusive, pre-loaded 5Star, Urgent Care and MedCoach apps.
AFFORDABLE - Other smartphones require excessive plans that make you pay for data you don’t need. For as low as just $2.49 per month, GreatCall provides a variety of data plans so you’re able to add the one that works best for you. Compared to other cell phone companies, you could save over $300 per year, making Jitterbug Smart phone plans the most affordable on the market. And, we also provide free tech support.
The Jitterbug Touch is easier to use for seniors. I’m still learning how to use it. I carry it with me for emergency purposes. And although I don’t use it that much, I do some texting on it. I've spoken with Jitterbug's customer service a couple times and they've been very helpful. Their knowledge of the smartphone is better than mine. I wasn’t able to pull up the dial pad, and they told me something was locked inside. So, they run me through to the process and they told me how to rectify it. I just had to call my cell phone number from another phone and I don’t understand it but it worked.
I have my Jitterbug for an emergency. I almost never use it. I can use the phone all right but I find the computer stuff difficult to use. I can’t seem to get the hang of it.
Dan, GreatCall designed the easy to use menu to help customers become acclimated with the use of a smartphone. There are 17 how to videos on the GreatCall web page to assist in using the phone and GreatCall’s 100% US based Customer Service stands ready to assist you. Give us a call at 1 800-733-6632, between the hours of 6am and 7pm Pacific Time, Monday – Saturday.
I thought Jitterbug Touch would be easier but it’s not as easy as they claim. I’m an idiot when it comes to mechanical stuff like that. So, it just sits here on the counter plugged in half the time. I don’t even open it and I’m wasting money paying monthly fees. My kids are asking me to always have a phone. But I just don’t like it. It is hard to use because I don’t really understand. I’m scared I’m going to make a mistake on it. It’s just me though. I don’t like new stuff. The phone’s probably great, but I don’t have patience.
Cora, we appreciate your feedback. GreatCall designed the easy to use menu to help customers become acclimated with the use of a smartphone. There are 17 how to videos on the GreatCall web page to assist in using the phone and GreatCall’s 100% US based Customer Service stands ready to assist you. Give us a call at 1 800-733-6632, between the hours of 6am and 7pm Pacific Time, Monday – Saturday
The Jitterbug Touch had everything I was really looking for. I wanted the internet, the texting and the 5Star button. I like that idea. I'm doing fairly good with the Jitterbug. It has been very convenient for me for finding and reaching other services as well as contacting my children. I would recommend it highly especially with the large button and the large box. We need all the help we can get.
I like the size of the Jitterbug and that the big keys and the writing is bigger. It’s great for my arthritic hands, too. I've also called up GreatCall and they’ve helped me a few times. But I'm really not happy with the Jitterbug. If I forget to turn it off and put it in my pocket, it dials somebody. I probably would’ve been better with the Jitterbug Flip instead of a smart phone because I really don’t need all the things that are on the smart phone. All I use is the phone and the texting. I’m paying for email and I don’t even use it. For young people, it’s wonderful, but it’s too much stuff on it for an older person, unless you’re computer savvy to start with.
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I happened to meet a friend who had just gotten a Jitterbug Touch and raved about it. I had been thinking about it and seeing my friend like it was enough to make me buy one. Moreover, the price was right. I went home, looked for the ad and promptly sent for it. I like that the phone's numbers are larger. I had a flip top cellphone before but I decided I wanted a smartphone like lots of my friends had. I’ve really enjoyed the Jitterbug Touch because it does everything that everybody else’s phone does.
I’ve had it a year and a half and I use it every morning while I’m having coffee. Rather than watching it on TV, I use the Jitterbug to look up the news. I also do a lot of texting with my kids and friends now. I have also filled it up with apps. When I first got it, I had a terrible time getting through. I had to wait for 20 minutes or half hour before I could finally get online with everybody. But about a month ago, I called about something. I got through to somebody right away and they helped me immediately. I'd recommend it to others.
I had an older flip style phone for a long time and I thought I should get Jitterbug Touch, and I have used it a bit more. I have looked some things up on the internet that I didn’t have capabilities of doing before, and I’ve texted people. That’s new and interesting and probably the most that I have done with it. I had to call their customer service when I first started to get it going and they were very helpful. When I got this Jitterbug Touch, if it wouldn’t have been easy or I wouldn’t have been satisfied with it, I would have gotten rid of it right away. I would recommend it and I have recommended it to a couple of people, especially people I know who don’t want to have a cellphone in their ear all the time yet still want to have the convenience of having one. I’ve enjoyed having the Jitterbug Touch phone.
A couple of issues, 1) I am not able to retrieve my voice mail, haven't been for over a month. 2) My bill changes from month to month, basically I am paying 65 - 70 per month for this service, that is without unlimited data, excuse me, but I was with Straight Talk for 3 or 4 yrs. and always each month only paid 45.00 plus tax, and never had issues with my data or voice mail, and my Straight Talk service was thru Verizon, just like Jitterbug is. (Which is who Jitterbug is partially blaming for the VM service.) 3) I just got off the phone with one of the most rudest customer service reps I have ever encountered. She hung up on me for saying the word "suck", which is in the Webster's Dictionary, so it's not considered a foul word. Maybe she needs to go back to elementary school to learn the definitions of words.
4) Earlier last week, I spoke with what I thought was a supervisor, maybe he was, who knows, but he offered me 50.00 off my bill and 50.00 off my husband's bill for all the inconveniences we have experienced over the past 4 months we have been with Jitterbug, AND he also said he would throw in 5MB for FREE to help keep us from going over our "limited data", since I work from home, and have WI-FI, and my husband only uses his phone for work purposes, since it is required at his employment. Why would each of us go over our data?? Well, I just received my husband's phone bill, and that "gift" or whatever you want to call it, pertaining to the free 5MB, was a LIE, my husband's bill reflects that free service is costing him an additional 15.00 per month... And when I get my bill, I'm sure I will see it also.
So there goes each of our bills climbing to beyond what we used to pay per month when we had a cell phone contract and our kids lived at home. That is just crazy for 2 people to be paying for phone service, especially without the bells and whistles of some the phones a person can get when they sign on with a contract at the big name cell phone stores. I do not recommend anyone out there that is reading this review to attempt to try Jitterbug, unless you just like to throw money out the window. Honestly this phone service is a joke, or if I may say, without offending anyone, the service sucks big time. I am going to try to retrieve my other phone that I had with Straight Talk (thru Verizon Service), and reactivate it, the phone is getting old, but it still works better and is cheaper to use than this service.
Linda, thank you for your feedback. The only time your data plan is used, is when you are not connected to Wi-Fi. You mentioned that you have Wi-Fi in your home, check to make sure that your Wi-Fi is enabled on your Jitterbug Smart phone. You can also connect to any Wi-Fi that is available when you are out of your home, the only time your data plan is used would be when you are not connected to Wi-Fi. GreatCall offers many plans to fit most of our Customer’s needs. You can enjoy the safety of our award winning, 5Star Urgent Response service by adding our basic Health & Safety plan to your monthly service. When adding this service for $19.99, your unlimited plan will be discounted $10.00 and will include unlimited data. To change your plan, please call Customer Service, 1 800-733-6632, between the hours of 6am and 7pm Pacific Time, Monday – Saturday.
My Jitterbug smartphone is full of bugs and certainly not smart. The touch feature seldom works the first time and it cuts itself on and off without any action on my part. It is easier to go to my computer than to be constantly frustrated by this poorly designed and poor excuse for a smartphone. Keep your Jitterbug flip and be happy or buy an iPhone. Also more complicated to operate.
Hello William, we are sorry to hear that you were not completely satisfied with your Jitterbug Smart phone and we appreciate your feedback. We appreciate your feedback and are sorry to hear about your experience. All new (originally purchased) GreatCall phones, come with a 1 year warranty that protects against manufacturing defects. If you have not done so already, we recommend that you call our 100% U.S. based Customer Service, 1 800-733-6632, between the hours of 6am and 7pm Pacific Time, from another phone, for a resolution of your issues.
I am a total blockhead when it comes to anything like the Jitterbug Smart. I'm doing all right, but I don't have anyone to help me, so I haven't been using it very much. I wanted the Jitterbug and I wanted to have a cellphone. I wanted to get rid of my landline as well which I haven't done yet. I can make calls but I haven't told anyone about calling me on my cellphone yet like my family. I have entered my call list and I got online when my granddaughter was here and she could show me, but I've not been able to get online since. I like the phone, but I'm much better if I can have somebody show me how to use it as I'm very bad at reading directions. Other than that, I would recommend Jitterbug Smart.
I love my Jitterbug Smartphone the kids got me for Christmas. I'm 80 yrs old so I'm not too good at the new tech nowadays. It comes with a handy instruction book and a easy to understand video. Plus I have the kids to help. Had it for a month and can navigate it easily now. Highly recommend it for the tech challenged.
I had a phone that was very old and it was not working too good. I said I was going to try Jitterbug Touch and see how it worked and it has worked pretty fine. Learning how to use it was hard because I'm 85 years old but my daughter has been helping me with it and I've gotten used to it now. Also, I like the setup and the camera. I told some friends that I'm very satisfied and I'm glad I got it.
I was trying to set the phone up so that if my mother pushed that button and Jitterbug needed to send somebody, they would know that she's a stroke patient. She's no longer paralyzed so she can walk and talk but she can't initiate conversations. But when we were initially setting up the different apps, I didn't understand how to do that part. That aside, they were very helpful when we initially started the service. I didn't want this to be a service where you pay the minutes and you have to keep adding minutes because she's not able to do that. I wanted it to be a service like T-Mobile where she pays the monthly bill and she knows that she's got service and I wouldn't have to be concerned if our minutes are gone. They were very beneficial in helping with that and I am very pleased with the service. It was so easy and the prices were good. Now, I'm in my 60's and if I could get out of my T-Mobile contract I would've gone with Jitterbug as well.
My husband's first phone never worked properly. Not from the first moment. No matter what, it would not hook up to the internet. So, after much going back and forth with their tech support and my cable company without success, Great Call finally relented and sent me a new phone, which never arrived. In the meantime, they suggested on turn on the data when I needed to, and ultimately, I wound up with a bill of well over $100.00. This month, we have a bill for over $95.00. I am done with them. Be smart... DO NOT USE THIS COMPANY!!! Actually, never use ANY company recommended by AARP. They all seem to be problems.
Hello Diana, we are sorry to hear of your recent experience and we appreciate your feedback. GreatCall understands that each individual will have different needs and usage requirements and as such, we offer a variety of products and rate plans with a broad range of usage limits. The amount of data used is based on what you use the internet for and the frequency of usage. Our Customer Service department is ready to assist any customer with setting a data limit to monitor daily usage.
I really like Jitterbug Touch, and I didn't think I would. It sounds silly but at my age, to learn something new was quite scary at first. I've learned how to text and everything else. I had a Jitterbug Flip before and my grandson was teasing me that I should get a grown-up phone so I said, “Well, let me see if they have one". And sure enough, they did so I ordered it. My great granddaughter was the one who set everything up and she had me all set to roll and ready to go in things I didn't even know about. I was most afraid of the texting, but the kids told me that Jitterbug Touch has the microphone and I can speak to do the texting, and that is what I have done. So, when we had the hurricane here in Florida, it was God-sent because my son in California wanted me to be sure and keep the phone near me and text him so he knew what was going on. It made me feel safer. I could not get phone calls but the texts went through.
It was not difficult to learn using the phone. It was set up the way I should have the phone numbers of everybody in the family. I also had the book that comes with it that is very easy to follow so I was able to do other things because of that and set up other things, and I was able to get along really well with the phone. As you get older your eyesight is not quite as good as it should be when you were younger so the phone is big enough and that's what I like about it. It is a large phone and you can see everything clearly. It is the perfect thing for me and I'm never without it. Jitterbug is very good and I love it.
The Jitterbug Touch is more for seniors and is easier to operate than other phones. Plus, their team provides support. Their customer service reps were very friendly and patient. We had issues and questions about the phone when we started and they were some of the nicest people we've ever dealt with on the phone. They didn't rush us, and they took their time explaining things, which was great for seniors with technology.
The phone is very durable and we have apps on it which we never had before for different things, so we use our phones and text a lot more than we ever used to. I've recommended it to a bunch of people. But I've never been able to figure out how to block phone calls on that phone. I haven't found it in the instructions and I haven't called in to ask them about it. We also installed more memory on the phone which helped with photos when we use the camera. Now, we take pictures and movies of the grandkids all the time using that phone, then we transfer them to our computer, which is pretty much seamless. Jitterbug also has the emergency feature where you could press the button and get somebody if you have a problem. One thing I wish Jitterbug would do would be to increase the memory of the phone itself.
I saw an advertisement on Parade Magazine and it said Jitterbug was easy to use. I purchased it but I don't use it very often. I got in touch with them trying to find out how I'm getting all kinds of text messages on there from people I don't know, and I was wondering how I could get rid of them, but nobody could tell me.
My husband is 78, and I'm almost 70. The cell phones don't work where we live, so we only use them when we leave home. It was a big challenge to us to learn how to use them on a part-time basis like that, so we were hoping for something that's a bit simpler. The Jitterbug Touch was much easier to use, and with the home button and the button that gets all apps, we are able to access those things that we weren't able to access before. When we first got the Jitterbug phone, we wanted a case for it that my husband could hook onto his belt or attach to himself because he has had problems losing cellphones in the past. I went to a store and bought one, but it didn't fit and we never found anything that worked well for that. Overall, our experience with Jitterbug Touch has been pleasant. I would highly recommend it, especially to people that are having difficulty using cell phones.
I had gotten a smartphone before, but I am an older person and I could not get all that stuff together so I sent it back. When I saw Jitterbug advertised, it's got the left-hand column and all I had to do was put my finger on it. That is what I wanted so I ordered it off of Facebook and got it. I loved it and I still do. I called their reps often in the beginning till I got myself acclimated to it. Everybody was very helpful and they will always explain things to you when you call them. I was a bit interested in getting unlimited but the prices are a little bit high. Other than that, Jitterbug is exactly what you need. They have a customer service that will answer any questions for you and you can call them any time you want to. The phone is very helpful.
I love the Jitterbug Touch. It's a nice telephone and I can pretty much use it like I want to at home. I talked their reps a couple of times and they were fine and I was very satisfied.
I was one of those who didn’t believe, didn’t like and didn’t want to have a cellphone. So, when I finally made up my mind, I looked at Jitterbug Touch and figured that it would be something easy for me to start on, especially if I wanted the video camera. It was my first cell phone and very easy to figure it and not as complicated as other phones. When I first got the phone, the customer service team gave me 100% satisfaction with their service. I’ve been enjoying my Jitterbug Touch and I would definitely recommend it.
Jitterbug had reasonable prices with the monthly and they have the 5Star button where I could be found anywhere. I’m almost 80 and I ride horses alone, and I want to be found if I have a problem. The phone is not part of my anatomy and I forget it most of the time. People call me and I don’t even answer them because I don’t know how to talk and who that phone number belongs to. But texting is something new for me and I do it on my Jitterbug phone, and I like that when my Kindle Fire is down, I can get Facebook on it. There’s a book that comes with the phone but when it comes to directions, I am totally visual. I would like to see the directions spelled out on a PC screen. I just wish I can get a cheaper plan than what I’m paying monthly.
Hi Mickie, we understand that each individual will have different needs and usage requirements and as such, we offer a variety of products and rate plans with a broad range of usage limits. GreatCall designed the easy to use menu to help customers become acclimated with the use of a smartphone. There are 17 how to videos to assist in using the phone and GreatCall’s 100% US based Customer Service. Please call, 1 800-733-6632, between the hours of 6am and 7pm Pacific Time, Monday-Saturday to answer any questions.
My daughter put me in tune with Jitterbug Touch. It works fine, is easy to use and I like the tone and the feel of it. I’m very satisfied with it. Go ahead and get a Jitterbug Touch.
At the time when I purchased Jitterbug, the beginning rate started at $10 a month. I once talked to their rep about what I thought of their service and they were very pleasant.
I tried other phones and wanted to learn how to use smartphones and I thought the Jitterbug Touch might be a lot easier to use. It works fine but I’m still having problems with it and I still can’t catch on. It’s not the phone, it’s me. I called their rep one time as I was trying to get into some of the phone’s games. I love playing the games but I can’t afford them. I wanted to turn around and figure out how to get to play the games on it. I also got a gigabyte on my maps so I can learn the maps but it seems like I just can’t seem to be able to concentrate to get it down on that. The rep I talked to was fine and she showed me how to cancel the games out.
One time, I had the phone out when I went some place and I stopped at the Jitterbug store and the battery was dead so I called the insurance company and they just zoned in on the phone and were there within about 10 minutes. I tried to have the phone canceled because I’m not going to learn that thing and I’m just wasting my money. I love the phone and it’ll do whatever I want to but I got to learn how to use it first and for some reason, I just can’t. Everybody that has played with it loves it but they just can’t afford it. I’d definitely recommend it to somebody who can take the time to sit and concentrate on it.
I needed a cell phone and the Jitterbug Touch has been good and I like it. Moreover, the customer service reps have been good as well.
My daughter was wondering what could be gotten for my wife that would work more easily than what we had. We signed up for Jitterbug and it’s easy to use. It’s almost as good as some of Apple’s phones. You hardly need the instruction book. But some people who get confused by modern things just don’t get the hang of it. She and I are both in our upper 80’s so we started with hand-cranked telephones and some of these electronic devices escape her and that’s the problem. My wife wasn't using the phone very much and each time we were running at 10 dollars a month for each call and that was too much. It just didn’t work out and now that Christmas is over, I’m going to call to cancel the service. My wife is quite content to have it disappear.
Hello James, we understand that each individual will have different needs and usage requirements and as such, we offer a variety of products and rate plans with a broad range of usage limits. GreatCall designed the easy to use menu to help customers become acclimated with the use of a smartphone. There are 17 how to videos to assist in using the phone and GreatCall’s 100% US based Customer Service, 1 800-733-6632, is available, between the hours of 6am and 7pm Pacific Time, Monday – Saturday to answer any questions.
Jitterbug said they were about as good as you could get, so I thought that would be the best one to get. I turn it on everyday and I use it once or twice. Sometimes I don't even use it for two or three days. But, I answer calls and call out on it. It's handy to have, I could take pictures with it and do just about anything. I've only had it a couple of years now and I got to learn a little bit more about it. I'd tell my friends I like it and I'd recommend it.
I saw on television that Jitterbug's numbers were large and it seemed like it wasn't difficult to use. I’m 85 years old and I figured that any little help, even small, is a help to me. So, I got one. I could see the numbers well on it and I learned how to text on Jitterbug. But I was very dissatisfied with the phone. It wasn’t what I expected and it was very frustrating. The phone is too big for my hand. It’s like a brick, it’s very wide, and it's not a comfortable phone. But it’s for people that can’t see too well so, it’s got to be big. The Jitterbug also made me feel very stupid. I equated it with knowing any kind of electronics and I couldn't get used to it. So it solves one thing but it doesn’t solve the rest of them. I’m sure there are people with that phone that get along well, but that’s not for me.
I’ve read their instructions but sometimes, the instructions are not that good. I was having trouble with the whole thing so, I gave it up and I haven’t used the phone since I bought it. I got so upset just looking at that thing that I didn’t even want to look at it anymore. Some of those experiences are my own fault since I let things get to me. Their rep called me one time and she was very nice and had a very soft voice. She said she was checking up on me and I was so embarrassed to tell her that I don’t like their product. So I told her I was very sick and I haven’t used the phone at all. She was okay with it and didn’t go into a lot of detail.
I still keep the Jitterbug for insurance, more or less. I have the power shut off but I take the phone with me wherever I go, just in case I might need it. But I don’t want to learn any more about it. It disgusts me, what I can’t do. I expected it to be so simple that I didn’t really have to think too much, but that’s not the case. I have a friend that was calling me from Virginia and I told her about that. She brought up the whole Jitterbug telephone on her computer, and went step by step, telling me what she thought was wrong with it. She has the new Apple phone and she swears that her phone is so much easier to use than what I have.
Hello Thalia, , we are sorry to hear that you were not completely satisfied with your Jitterbug Smart phone and we appreciate your feedback. GreatCall layered in an easy to use menu to help customers become acclimated with the use of a smartphone and we will continue to design and test further enhancements for future phone models. There are 17 how to videos to assist in using the phone and GreatCall’s 100% US based Customer Service, 1 800-733-6632, is available, between the hours of 6am and 7pm Pacific Time, Monday – Saturday to answer any questions.
I got my Jitterbug Touch as a gift. I like that I know how to text and call on it. But I tried to download Echo the other day and it didn't work. And I've only downloaded a couple of apps. Also, I don't like where the emergency button is because it's right above the back to home screen, and I hit it a lot more than I should.
Hello Patty, we are sorry to hear that you were not completely satisfied with your Jitterbug Smart phone and we appreciate your feedback. The Jitterbug Smart is an Android phone with internet access and preinstalled applications. Please give us a call at 1 800-733-6632, between the hours of 6am and 7pm Pacific Time, Monday – Saturday, for assistance.