I got a Jitterbug for my mom because I can put the speakers on and she can hear it. This is her first cell phone and she likes the program on it. Jitterbug's team have been most helpful. I am glad my mom has a phone that she can see and hear.
My mom had a different phone before but we went with Jitterbug because it's easier for her to use and she can hear much better off of it. The reps answered her questions and mine when I got on the phone to find out about fees and various costs because I needed to make sure it was within a certain budget for her so that she could maintain it. They answered everything and what they said is exactly what she paid.
I wanted a good phone and I got Jitterbug because it was simple and I didn't want anything complicated. I had a simple phone before and Jitterbug is better. It took a while for me to get used to it because I never had a smartphone before, but I do like it a lot. Since it's a smartphone it got more of what I need. Moreover, any time I needed customer service, they were very helpful.
I was on my daughter's plan but she moved. I tried to get on a cellphone plan but they're so expensive. I usually don't use much internet so I don't want to pay much for the cellphone plan. I only wanted one so in case I need it, it's there. When I called Jitterbug, they had a good price so I was very happy with it. I'm 75 years old and I like the medical alert feature a lot. The coverage up here is also fantastic. I used to have to go to certain rooms to get coverage but with the Jitterbug, I can get coverage anywhere in the house so I love it. My daughter also feels more confident that I have it.
I have recommended Jitterbug to several of my friends because it's a fantastic phone. It's easy to use and I have the automatic call button if I get hurt. I am really enjoying my Jitterbug Touch experience. The only problem I have is I keep hitting that 5Star button which is right at the bottom of the screen every time I turn the phone on. The button is so sensitive. And I feel bad because they'll call, and I'll say, "Sorry, I hit it by mistake."
I told my nephew that I needed an iPhone, so he took me out to a store and he told me all about Jitterbug Smart. We bought one and I’m happy with it. It’s mostly used to keep in touch with my wife. It provides communication between us because we're always out of the house. She works and subs at school, and sometimes they have to get a hold of her and it works out well for that. Sometimes it’s nice when you’re shopping and you don’t know what the list is. It works good and also takes pictures. So I take them and she develops them. Right now, I’m perfectly satisfied. My wife has a more streamlined phone and I might try to get one that’s a little bit more close to that. I know there are a lot of other things I could be doing with the Jittebug and every once in a while my wife shows me something to do with it.
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My brother and I both have a Jitterbug. He saw it on a magazine and ordered it first. In my case, my kids had been on me to get a new phone because I still had the old flip phone. I used it for calling and receiving calls. I never cared so much about any filming or pictures. But when I got great grandchildren, I thought about wanting to get some little videos of those little guys. That was what got me to get the Jitterbug Touch. It definitely does a lot more than my old phone. It’s doing what I want it to do and I should get into the book and learn more of it. I have a hard time shutting it off sometimes. I push Call End and it doesn’t go off. I go to the side and I slide my thumb across that. Sometimes I can get it off, sometimes I can’t. If I’m placing a call where it goes to a machine, it won’t go off and the phone keeps talking. But it’s fine. Jitterbug Touch is a good phone and I enjoy the little videos of my great grandchildren.
The Jitterbug phone had everything in simple English which is easy to understand unlike on the average iPhone wherein I have never been comfortable with the idea of all of the emblems there which look Greek to me. I figured the Jitterbug would be easier to learn how to operate. I'm an 81-year old lady and have learned to make phone calls and text with it. It’s an easy phone for us older people to figure out how to work. The customer service team was of great help to me when I set it up to begin with. I’ve also recommended Jitterbug.
I’m satisfied with Jitterbug but I’ve still got a lot to learn stuff I don’t know how to do on it. I had a Verizon, and then I had a government phone for a little while. Verizon’s very good and Jitterbug's very good, as well. I’ve called several times for information and always got it.
My Jitterbug works great and I'm very satisfied with it when I have signal, but in West Virginia, signal is scarce. I don’t have any coverage here in my house. So the only time I get to use it is when I’m out somewhere.
I like that Jitterbug Touch is a smart phone because what I had before was not. The service is excellent and my interactions with the customer service reps were all positive. I was so proud of myself yesterday as I actually took a picture and sent it to my daughter.
I had been talking with some other folks in the Chick-fil-A restaurant where I have breakfast every day, and one of them pointed out that she had just gotten a new Jitterbug feature phone. I said that I’ve got a feature phone, and if I would get another one, it would be a smartphone. She told me that Jitterbug is a smartphone and I thought that’s cool, but I don’t want to spend money for it. Then one day I got a notice from Amazon that on my Prime membership, I could get a very deeply discounted current Galaxy phone from Samsung set up as a Jitterbug phone and I said, “That’s for me!” So it was a combination of being open to it and then it being a good deal that I got it.
I wanted to put some apps on the smartphone that don’t work on my feature phone. The feature phone is essentially unlimited calls. I've got a really good deal on the monthly cost of it, so I still do most of my calls on the feature phone. But the smartphone is being used more and more because it’s handy to have it to separate my business number from my other operations.
The first thing I did was turn off the GreatCall services as I don’t need them. The next thing I’m gonna do is go online and up my minutes per month, so expand it slightly on months where I needed to make an additional payment. I'm also trying to figure out how to make the phone buzz for all the various applications that I run on it. It’s a whole other thing and a matter of getting instructions figured out on the system. It’s been wonderful and I really enjoyed it. I recommend it all the time when people ask me about it.
I purchased Jitterbug because I don't need a lot of information. I just need to be able to text and to call. I don't like the Jitterbug phone. I need a phone that has the individual key on it.
I like my Jitterbug. This was my first cellphone and I like the big numbers. It's fairly easy to use. So far, everything is okay. Accidentally, I pressed a few wrong numbers a couple of times and I got that corrected real quick but nothing real big. I also learned to text and I like that. It is pretty fun once you get used to it.
I thought Jitterbug would be good for older people, but it's not. While I haven't had any trouble with their customer service when I had to talk to them, the phone doesn't work well, and I don’t like it at all. When I tap one, two, three, it won't come on. When I want to go back, it won't go back. And when I want the home screen to come up, it won't come up. It will hardly do anything I want it to do, and I'm just about to give up on it.
I'm 83, and I still drive. The reason I got my Jitterbug Touch was to have something that I can call somebody with, if there's an emergency. I'm still getting used to working it out when I have a problem with it. Sometimes, I ask the customer reps about how to do something. They're all very nice, and they show me how to do it. Other times, I pick my little book and read it, or I call my daughter and she'd tell me what to do. There's more on my Jitterbug Touch, and I like it better than my previous cell phone. I use it for long distance calls, like when I want to call my grandkids and my daughter. I'm also learning to text and send some pictures to them.
I had an old Consumer Cellular flip phone and it quit working. So, I wanted one where I could receive pictures on from my grandkids. Jitterbug looked like it was easy to use and I didn’t have to go to Walmart or somewhere and try to figure out what I was going to get. So far, Jitterbug has been fine. I’ve had trouble getting a signal but I understand it was in the system.
The little bit of interacting I did with the Jitterbug team was very positive. They were very helpful. I've been happy with my Jitterbug. I like being able to look up something on Google with it. Basically, I wanted it for emergencies, like if I got car troubles, or need advice. That's about all. I don't carry on all these crazy conversations with everybody. I eliminated the text messaging because I'm old and I don't do that.
Jitterbug is a lot better than the phone I previously had. It’s more user-friendly and the customer service people are much better than the one where I was before. They walked me through any problems I had. I recommend them.
I used to have a Samsung phone but Jitterbug Touch sounded very easy to use. Jitterbug's customer service people explained everything that was offered and I just picked what I wanted. They asked questions as to what my needs were for the use of the telephone and they were very helpful. A lot of that is extremely confusing sometimes, and they were very thorough with the answers and their explanations. I find Jitterbug very convenient. Everything that I wanted is very simple and easy to understand, though my grandson showed me how to send photos because I wasn’t quite sure about that. I like the fact that the bill comes on time. I know exactly what my monthly bill is going to be and how many minutes that I have left on the phone because it’s always on the bill. So, it’s very helpful.
The price is a little high because my son gets his for $40 a month and gets internet on it and unlimited by another company. Mine is $78 dollars a month and it’s a little steep for just unlimited. I only have 1GB and they charge me extra $5 for that. Sometimes the phone makes calls that I don’t make. It can be laying on the table in front me, and then, somebody will call me about 30 minutes and I’m watching TV, and they wanna know that I called them and I don’t even know them.
Also, I can’t hardly hear because the phone is not loud like when they were advertising it. They said, “Louder than most phones,” and it’s not. And sometimes I have to turn the speaker on all the time to hear. I can’t even answer the phone without having the speaker on and I’m not hard to hearing. It can be laying on the couch while I'm taking a nap, and I cannot hear it ring. I’ve missed lots of calls. I checked all the little things in the phone and the sound is turned up. And then, I have trouble with trying to get on Facebook. I paid a little bit extra for a little bit of data because I only get on Facebook to check on my granddaughters. And I got in only one time. Since then, I put my password in there and it keeps telling me it’s wrong. I even had my son check it and he said, “No, mom. Your password’s right.” I just practically gave up but I’m still paying for it.
When I went on unlimited, they told me that since I went on an unlimited plan and kept the red star, I would get an extra 100GB for internet data but I didn’t. I only got the 100, which I was paying for anyway. And I tried to check it to see if I’ve got two and it shows that I got one. I called Jitterbug and told them about my issues but I didn’t get any response. They said they’d help me but they didn’t really do any good. I like the telephone itself and the fact they have big screen. But the phone has acted up to where I couldn’t even go on the page. If I had the number in the phone, I couldn’t stand to get it because it wouldn’t let me do anything. So, I have to take it apart and then, I’ll turn it back on again and it would start to work. The only thing I really like about it is the red star and it’s easy to dial somebody, take a picture or look at a photo album, except for when it’s acting up.
I like Jitterbug but I don’t get to use it that much some days. I care about it a lot and I’ve had a good experience with it. I like that I get the telephone numbers in it so, I could figure out what number I want.
Jitterbug is great especially the emergency medical service. I feel more secure. However, I don't text nor use the internet that much. I hate to give up Jitterbug, but I couldn't afford it. I tried asking about the flip top phone, but it's almost as much as the other one. I wish they have one that I can use for calling, has the emergency service on it, and is a flip top.
My husband ordered Jitterbug for me. I have one problem with it. I carry it in my pocket and sometimes it happens that it automatically rings back the last person I was talking to, and it's irritating for those people. I also check it all the time to see whether or not it's charged up enough. I need somebody else to help me through the process of different things I can be doing like texting, but I need to have my friends' text numbers. I probably need to go over to my sister’s house so she can help explain things. Overall I'm somewhat satisfied with it.
Sometimes I feel that the Jitterbug phone freezes and I can’t press anything. And I have to go through different channels to get my messages. I have a problem getting my texts. I don’t feel like it’s readily available. With AT&T it was easier to get my messages. Jitterbug is not really simple. Everything is in compartments. It’s not a bad phone, but I find that it’s not as easy, like if I were to call my friends. Also, my partner was in the store with me yesterday and I was trying to find her. And here I am, fooling around with the phone trying to find her to call her. It was taking me time to find her name to press the thing.
I also notice that the batteries go very quickly and I’m a little upset with that. I never had that problem with the AT&T phone. I hook up my phone and don’t play games on the phone. I don’t talk on the phone much. I usually take it to bed with me and by the morning, I have to charge it again. I don’t know if a busy person who’s on the phone all the time, would appreciate this telephone.
Also, when I called a rep to buy the phone, I didn’t know how many minutes I needed. She thought that I would be good with the one that I pay $39 a month. She said that’s what I needed but it starts at $17.99 and I went in already doubled what it was offered at. I’m not talking on the phone all day so I don’t know if I need to do that or if I can go down.
My husband’s 86 years old and couldn’t understand the phone he had. Though he does not use his Jitterbug often, he can understand it a little bit better than the other one. Using it is easier for him. He calls me if I'm out of the house. It's like a toy for him. I don't know though why he gets a lot of crazy calls.
My old phone is prepaid, but I couldn't take pictures and text with it. So I wanted to be able to do those but not necessarily with unlimited minutes because I don't want to pay for a lot that I won't use. I also don't use a lot of data, so Jitterbug Touch met my needs. I called the team when I was first learning how to use it and when I wanted to change the plan because I was going over the 40MB of data, though I found out that it was because the Wi-Fi was turned off. But, they were able to help me out and move up my plan. Also, AT&T doesn't work out where my parents live, and it's with Verizon so it works well there. However, I had zero cell coverage with this one when I was up in Colorado last summer.
Before having Jitterbug, I had a flip phone which doesn't have all the technology that Jitterbug has. This is a more upscale phone but to me, it's just a phone and I don't use it very much. My purpose for having it is very limited. I don’t tweet and text; I just use it only to make personal calls. When I'm away from home, it's just to communicate with my wife. And my kids have my number and we'd call each other.
My new Jitterbug Touch is a little easier to handle compared to my previous phone. It has a very good directory and the instructions are very good. I can talk to it when I send text and also, it's cheaper than my other one. I check the weather every morning and the baseball scores. I've fixed it so the baseball scores come up and it's simple to set up. I enjoy it and in fact, I've even recommended it to somebody.
I bought the Jitterbug because of the red button but I haven't figured out how to use it. I'm just going to have to get the book out and start studying on how to get into it.
Mary, we are sorry to hear you are having trouble using your Jitterbug phone. For assistance in using your phone, we do have helpful videos on YouTube or you can call customer service, 1 800-733-6632 between the hours of 5am and 9pm Pacific Time, from another phone and we will talk you through what it is you are trying to do. Also, you may find it easier to use a stylist instead of your finger when touching the screen.-GreatCall Operations.
Original review: Sept. 8, 2016
I talked with my daughter about Jitterbug Touch and she thought it was a good deal. I had had another phone that I wasn’t happy with and I thought I’d try Jitterbug out. It has more options than my previous phone so I took it. But now, I very rarely use it and I’m unhappy about it. It is so sensitive that it drives me crazy. I touch it and all of a sudden something else comes up. I don’t want it that fast and I can’t seem to get it to do what I want to do with it. I try to take a picture using the camera yesterday and it’s taking a picture of me instead of the reverse I want. The little icons on the top part of the phone are so small that I can’t read them. I’m 89 years old and my eyesight and hearing aren’t that good so I need things that are larger. In fact, I talked to my daughter as I might not take it again since it’s on a monthly contract. It does have help but if I hit it, the help I need is never one of those few different options given there.
Shelley WebbSenior Products Contributing Editor
Shelley Webb is a registered nurse, geriatric care manager and freelance writer who concentrates on the subjects of eldercare and health.
More about Shelley→
The Jitterbug Smart from GreatCall takes mobile alert technology to the next level by combining smartphone and medical alert technology. It is designed to create an all-in-one solution for those who need medical monitoring and their families.
- Affordable plans: Users pay one affordable monthly fee for data, texting, phone minutes and health and safety applications. Choose the plan that works for you, and adapt it as needed since you aren’t locked into a contract.
- Easy to use and intuitive design: Smartphones can be intimidating, but the simple and intuitive design of the Jitterbug Smart incorporates large keys and an easy-to-read menu, allowing for easy adaptation.
- 5Star app: The 5Star app makes it easy to get help in an emergency. Simply press a button for immediate emergency response.
- Caregiver support: Caregivers can check in on their loved ones without intruding thanks to the GreatCall Link app. This GPS-enabled app allows caregivers to keep track of their loved ones, and it automatically alerts caregivers when the 5Star button has been pressed so they can react quickly.
- Resources: Learn how to make the most of your smartphone with GreatCall’s Learning Center. Their video library, how-to cards and interactive online courses help users and their caregivers understand the full capabilities of their Jitterbug Smart.
- Best for Seniors living alone, persons who have recently retired, persons with newly diagnosed or uncontrolled epilepsy, persons with uncontrolled diabetes and caregivers.
Jitterbug Smart Company Profile