Jitterbug Smart Reviews

Loved my Jitterbug Smart 3. Got the newer model 4, and not pleased due to one issue. Previous model the right side buttons were silver color, and slightly raised. Smart 4 buttons are black (same color as phone), and flat. I can neither see or feel them. I wouldn't recommend this phone due to this important issue, particularly with seniors. Hopefully, a newer model with deal with this.

Oh my gosh. As soon as I became a customer I cannot get anyone to answer. Before I became a customer I called to ask questions to find out stuff and had no problem getting someone. Now can’t get anyone. Once you sign on that’s it . Out of all the phone calls I’ve made I’ve had only one rep answer the phone. I’ve been on hold 4 different times and all have been at least 30 min. I’ve called at least 4 different numbers. Even using my own cell phone and the Jitterbug phone at same time and no one answers. I got this for my mother and am attempting to cancel. She can’t use it. This is unheard of. The worst. Will be calling my credit card company to warn. On hold for 30 min as of now.

Bought the Jitterbug Smart for for my Dad 4 months ago at Best Buy and it's absolutely terrible, Phone is constantly searching for service, phone screen has issues with working, he touches the screen to call me and it doesn't respond. When it does respond the call does Not go through all the time, Sometimes it gives him a message saying that it cannot connect with the user you're calling as it's out of the service area. I have Verizon, Verizon works excellent everywhere I'm at so how is he not able to reach me if in fact the lively jitterbug smart 4 is in fact on the Verizon Network?

I've had the Smartphone 3 for almost two years. I'm currently having issues in terms of charging my phone. There are days when I get 100%. There are days when it takes forever to charge my phone. Does anyone else have similar issues?

Several hours on the phone with Lively because of issues caused by both Lively and Straight Talk related to the porting process. I have had to try to do things manually to get the right number to the correct phone (we purchased two Smart-4 phones), and now the biggest issue is that texts continued to arrive at my inactive Straight Talk phone instead of to my own Smart-4 phone. So, I obtained all of the info I needed from the inactive (supposedly) phone and worked through the process of factory reset, hoping that would send all texts to my current phone. Have not found success as of yet. I'm doing work that should be done by those I pay for the service and do not receive the services I just paid for, i. e. texting.

I bought this phone for my elderly not tech savvy sister. There are so many issues with this phone I can not name them all. First the colors on the screen jump on and off and the screen is black and white. The most troubling and abusive feature is the apps that seem to add themselves to the phone when the customer has not requested them. Then you get all these crazy pop ups. My sister is convinced that the phone is being hacked by someone. A phone for seniors that is suppose to be easy should not have these kind of problems.

Purchased this phone for my 93 yr old mother because they promise a live person will be available to assist with questions. We could never get anyone to answer our calls. In addition my mother pays her bill by paper check she mails in. They seem to be unable to process mail in payments in a timely manner and sent us to collections after their first month. HORRIBLE CUSTOMER SERVICE!! NOT ENOUGH STAFF TO ANSWER CUSTOMER SERVICE CALLS.

I went to Best Buy yesterday and bought a Jitterbug Smart 3 cell phone. Best Buy set it all up for me. I got home and can not make any calls on this phone and no one can call me. Found out it doesn't have wi-fi. I can not get data here either. Why have a cell phone if I can't use it to make calls. This is the most terrible phone I've ever had.

This phone is so utterly awful it should be off the market. I purchased this phone for my dad - phone was to be SIMPLE for seniors. First, there doesn't seem to be a way to get rid of unwanted apps from the home screen, or other unwanted apps. Phone allows removal of the apps google approves for removal, instead of what the customer wants. AND WORSE, the phone goes into an insane mode of 535% talk speed (cannot understand it at all and it is useless and annoying) -- when customer does not even want talk assist -- and there is no clear and easy way for a senior or anyone (who wants a simple phone) to shut off the insane nonsense. My husband and I also could not figure out how to stop the insane mode that made the phone COMPLETELY NON-USABLE. We went to Best Buy and it took the tech at least 10 minutes to figure out how to get the phone back to usable mode. However, somehow, the phone switches back into insane mode and becomes unusable again.

We bought my mother a Jitterbug Smart phone and tried to activate it tonight. You cannot activate online (ridiculous!) and have to call customer service. After being on hold for 3 hours and transferred many times, the call dropped. I called back again and was on hold for another hour and was told they need my account number, pin, last 4 digits of my Social, address and wireless carrier of the previous phone. After giving them all that info, we were transferred again. Then they tell us they cannot activate it and to call back tomorrow. This took 4 hours and we got nothing accomplished. There is zero chance elderly/senior citizens would be able to navigate this process without help, as I am having trouble myself. Keep in mind I currently manage 6 smart phones on a family plan and new phones are activated quite frequently....all online! This is ridiculous!!! Buyer Beware!