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Jitterbug Smart
Jitterbug Smart
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Overall Satisfaction Rating
4.07/5
  • 5 stars
    553
  • 4 stars
    136
  • 3 stars
    105
  • 2 stars
    53
  • 1 stars
    93
Based on 940 ratings submitted in the last year
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Jitterbug Smart

ConsumerAffairs Accredited Brand

EASY - The Jitterbug Smart2 is designed to be easy-to-use from the moment you turn it on. Everything you want to do from texting and taking pictures, to emailing and browsing the Internet is organized in a single list on one screen with large, legible letters. This simplified approach takes all the guesswork out of using a smartphone and puts everything right at your fingertips.

SMART - With an ultra-modern look, the Jitterbug Smart2 has been specially designed with GreatCall’s signature simplicity. New Voice Typing, combined with a bigger, 5.5-inch screen makes writing emails and texts effortless, plus larger icons help you navigate easily. Turn your easy-to-use Jitterbug Smart2 into a personal safety device with GreatCall’s exclusive, pre-loaded 5Star, Urgent Care and MedCoach apps.

AFFORDABLE - Other smartphones require excessive plans that make you pay for data you don’t need. For as low as just $2.49 per month, GreatCall provides a variety of data plans so you’re able to add the one that works best for you. Compared to other cell phone companies, you could save over $300 per year, making Jitterbug Smart2 phone plans the most affordable on the market. And, we also provide free tech support.

Jitterbug Smart2 Gallery (6)
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941 Jitterbug Smart Consumer Reviews and Complaints

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Page 1 Reviews 1 - 30
Rated with 1 star
Verified Reviewer
Original review: Jan. 13, 2019

Jitterbug Smart: touching a button often brings no response; other times it works as expected with a light touch. Other times it takes a very hard strike to obtain ANY response. Phone will self-activate a call. Twitchy!

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Rated with 4 stars
Verified Reviewer
Original review: Jan. 11, 2019

We got the Jitterbug 2 for my grandfather. He uses an iPad and Apple TV already. He is learning the phone and seems to like it. However he keeps accidentally dialing 911. Is there a way to turn this off?

3 people found this review helpful
Rated with 1 starResolution In Progress
Verified Reviewer
Original review: Jan. 9, 2019

Purchased as a gift for my mom who is a long-time Jitterbug user. Visual Voicemail does not work and the company will NOT provide its customer service personnel with any insight as to when and if this issue will be corrected. Since the Phone and Voicemail are the most critical functions for seniors, the phone is of essentially no use at the moment and should not be sold to the public. I strongly recommend any potential buyer, call Jitterbug and confirm that this function is working before making a purchase.

Jitterbug Smart response

Hi Kevin, we are sorry to hear that you are having issues with your Voicemail. The Jitterbug Smart Visual Voicemail is working. Prior to using the Visual Voicemail, you need to go through the initial set up by pressing the visual Voicemail button on the phone's screen and setup their greeting. If you are still experiencing issues, please call our Customer Service at 1(800)733-6632, from another phone, to go through further troubleshooting.

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Rated with 2 starsResolution In Progress
Verified Reviewer
Original review: Jan. 4, 2019

In attempting to activate the phone for my elderly grandfather, I felt very rushed to approve the 'included' package. Since every added feature is an additional cost, 'included' just means more expensive, but rep was trying to stay vague and rather defensive when being asked about the final cost. Sure enough, rather than the $14.99 price advertised, the rep was trying to get my grandfather on a $30+ monthly plan. I can only imagine how many elderly people are overwhelmed and signed up to a more expensive plan than they expected.

Finally, the rep agreed to give me the basic plan because I was being so 'insistent' (a bad thing, I guess) and refusing her 'help'. She was rude and rushed through the rest of the process, so I had to call back later to clarify how to port a phone number and some other details. The subsequent reps were a bit better. I can't speak to the phone quality yet, but be aware that even the lowest monthly fee ($14.99 as of this writing) balloons another $10 dollars with taxes and fees that the rep wasn't able to really explain and seemed annoyed I'd ask about.

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Jitterbug Smart response

Hello Jay, we are sorry to hear that you are not completely satisfied with the Customer Service experience and we appreciate your feedback. GreatCall strives to provide the highest level of Customer Service available. Your feedback is highly appreciated and will help us to improve our ability to serve you and other users of our products.

4 people found this review helpful
Rated with 2 starsResolution In Progress
Verified Reviewer
Original review: Jan. 3, 2019

Purchased two Jitterbug Smart phones, had issue with both transferring phone numbers over. Took two days for one and numerous calls to both companies (3 to 4 days) for the other one. For problems with phone, can't do online, can't change plan, have to call customer service for everything. Had issues after transferring number with phone still not working, had to call customer service and reset phone, had to call again for voicemail wasn't working, had to call another number to get it reset.

Both phones are billed under my name, yet when I called to try and get them on same bill online, they told me I couldn't do it. Have to get other person to consent even though I was on the account. Customer service talked as if I did not know what I was talking about (billing department) and call back when other person could talk to them. Not satisfied with always having to call, and feeling as if I did not know anything about smartphones, I only got the smartphone so my husband, who is not smartphone, would be able to use. I made the mistake of getting one also. I am now looking into finding another provider and phone.

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Jitterbug Smart response

Hello Nellie, we are sorry to hear of your customer service experience. If your name is listed as the Billing Contact on both accounts you are able to combine to once account. I would like to further assist to correct the mistake. Please look for a private message from GreatCall.

6 people found this review helpful
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Rated with 1 starResolution In Progress
Verified Reviewer
Original review: Jan. 2, 2019

I bought this as an "easy to use phone for seniors". But the phone is not only not responsive, but is also so dumbed down that you cannot do simple things that you expect of "smart" phones. The interface is not intuitive. The website is terrible, with little help or information. And when I called customer support, they could not answer my question and were rude about it. In my opinion, this is probably the worst cell phone out there, hands down, even for a senior.

Jitterbug Smart response

Hello, we are sorry to hear that you were not completely satisfied with your Jitterbug Smart phone and we appreciate your feedback. GreatCall designed the easy to use menu to help customers become acclimated with the use of a smartphone. There are several how-to videos available at the GreatCall webpage and they can be accessed by clicking on Product Support at the top right. Your feedback is highly appreciated and will help us to improve our ability to serve you and other users of our Jitterbug Smart 2.

5 people found this review helpful
Rated with 2 stars
Verified Reviewer
Original review: Dec. 26, 2018

This phone does have some good features and customer service is very responsive and helpful. However I wish I had never bought it. If you do not need the call for help feature, and you accidentally touch the call 5* button, 911 is called immediately. If you tell them it was a mistake, they still have to send a state trooper to your home. He tried to disable it for me but it cannot be disabled. This red button is omnipresent and just a fraction below the video button. Is everywhere you are on the phone. So if you do not need LIFELINE do not get this phone. Also if you try to send a picture it is way TOO easy to send it to the wrong contact. The picture taking feature can be OK but if you do not have super steady hands it blurs and you could easily touch THE RED BUTTON. The talk text feature is too fast for means I can only say a few words. It does however call well and texts ok. Wish I had done more research. I am mid 70s and not good with tech stuff.

Jitterbug Smart response

Carole, we are sorry to hear that you were not completely satisfied with the Jitterbug Smart phone and we appreciate your feedback. GreatCall layered in an easy to use menu to help customers become acclimated with the use of a smartphone and we will continue to design and test further enhancements for future phone models. There are several how-to videos available at the GreatCall webpage, www.greatcall.com, and they can be accessed by clicking on Product Support at the top right. If you can give us call from another phone our Customer Service team stands ready to assist you.

12 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 19, 2018

We were excited to sign up with GreatCall and get the Jitterbug Smart Phones in November of 2017. By today's date, December 19, 2018 we have had to have a total of 6 replacement phones. These phones work for a short while and then will not allow any calls on or out and no texts in or out. I have spent untold hours calling customer service from another phone to resolve this. Each time I am told and it shows on the screen that there is no sim card detected. I have been disconnected when talking to technical support and then have to call back and start all over again on several occasions.

When you have a spouse with cancer and he is in the hospital often and you have no communication because you are again waiting for another replacement phone it is very upsetting. The price for both our phones with unlimited talk and text ran nearly $150.00 a month and even thought they are higher than most other companies we thought we would have access to the 5 star service they rave about but YOU DO NOT EVEN HAVE THAT when it isn't working. I would NEVER recommend this company or this phone to anyone.

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Jitterbug Smart response

We appreciate your feedback and are sorry to hear about your experience. Our records show that you purchased two Jitterbug Smart cell phones in November of 2017 and you chose our unlimited talk, text and data with the basic Health and Safety plan for $59.99 each. Your first replacement was not until August of 2018, after nine months of usage. We have warranty replaced one phone, three times and the other phone once for various reasons. We have additionally, as a courtesy, applied credits to your account totaling $115.00. We apologize for any inconvenience this may have caused you.

11 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 10, 2018

I returned my smartphone. They would not send me a return label, so it cost me $12.85. I had a record that they received it and it was signed for. When I called

and asked what happens next, they told me that there was a $10 restocking fee by Christopher. Madeline (the previous customer rep) told me that they would waive that fee. I asked to speak to a supervisor and Christopher told me he was that as well. To my shock, he told me that I would have to pay their shipping costs, which I had previously never been told. I would never recommend Great Call because they are very difficult to deal with. It was a very unpleasant experience. I just hope that my account is credited with the correct amount.

14 people found this review helpful
Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Dec. 4, 2018

I'm legally blind and my other cellphone was just too little. I got the Jitterbug Touch and I can see it. It helped me. My friend programmed the phone numbers and told me that my phone doesn't have very much data. I called the support team because I wanted to talk to the lady that sold it to me, but they made me talk to a tech support man. The tech told me that it only has 6 Gigabyte and if I go on Facebook, it will use up my data right away. I was disappointed in that because the gal that sold it to me that kept calling me, acted like everything was great. So, I felt she misrepresented it when selling me the phone. The phone itself is really nice. It's big, and it's for a person like me that has trouble seeing. I can see it with my magnifying glass, so in that way it's easy. I just need somebody to sit with me to show me a couple things. I've referred people to Jitterbug, but I wanna change phone carriers to see if I could get more data.

8 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 1, 2018

People spend a lot of money on cell phones now but I got mine next to nothing. I’m not gonna spend $1,000 for a phone. I know that the Jitterbug’s are sold at Best Buy right ahead and a couple other places so I went down a little for a ride and explored. There’s this Jitterbug for 150 bucks. I had the salesman on the phone who said, “If you actually wanna do it today, instead of waiting to make up your mind I’ll sell it to you for 75 bucks." So I got my phone for $75 and this phone could do a lot of stuff.

I went from having a little flip phone for a million years and I got a lot of pressure from my daughter. She said I got to have the opportunity to do the texting back and forth and she can send me pictures. The Jitterbug phone is a wealth of information. I’ve been looking for a new car and I've been using my phone to do my car shopping. I haven’t got a computer so everything I do with it, a lot of it I’ve just learned myself. I enjoy my Jitterbug phone.

I called somebody after, when I first got the phone, because there was no screen protector in it. It said there was on the checklist and I got it a couple of days later. When you’re dealing with a Jitterbug version with the Samsung 8 or Samsung 9 you’re gonna pay an arm and leg for it. Everybody’s got them including my grandkids. I’ve got this cheaper phone, but they think my phone is really cool because it’s got a bigger screen on it than theirs. I’m 72 years old, so I’m not getting any younger. Some of my friends have been stuck in the rut for a long time so I’ve shared my experience with my phone. They do not have a phone of this kind. It is kind of a smartphone, but Jitterbug got a damn better offer in it. My friends are now looking at buying one.

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10 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 29, 2018

My wife wanted me to upgrade, so she got me some Jitterbug. I play games on it. And because I’m a landlord I got to have a phone because my renters call me. I gotta have a phone so I’d see what they want. Sometimes, when I’m trying to hang my phone up, it won’t hang up, or it dials somebody else’s number, and that really makes me mad. Nevertheless, I would recommend Jitterbug.

4 people found this review helpful
Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Nov. 27, 2018

I’m a senior citizen and I didn’t have any knowledge at all about smartphones. Jitterbug advertises that it's one of the easiest, and my husband went to Best Buy and spoke to them. They concurred that it would be the easiest one to learn on. However, I had trouble in the beginning as I kept getting calls. I'm in an area code 631 and they gave me a 516. There was some person's name that took up the whole screen across, and when I would call my grandchildren, the customer ID would come up as this name so they didn't know it was me.

I called Jitterbug and after speaking to several technicians, their conclusion was they cannot change the caller ID and that they must change the phone number. Unfortunately, I had put in all the information of everyone I knew with addresses, home phone numbers and cellphone numbers, and all that was erased. They had to give me a new phone number. I still couldn’t get my area code, and I am still getting phone calls from 516. But now, I know. If I don’t know who you are, I’m not answering it. There were certain things that got me very frustrated, but I’m starting to get the knack of it. I love texting with the Jitterbug. That's all that my grandchildren do and I've learned how to do it. They send me pictures and I store them, and that's what I really like about it. The phone is also available if I need it for an emergency.

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4 people found this review helpful
Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: Nov. 25, 2018

I am satisfied with my Jitterbug Touch. I don’t use it a lot, but it’s not that hard to use.

2 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 24, 2018

I am a senior citizen and I wanted to go to a smartphone so I got a Jitterbug phone. I enjoy using it and I have the less expensive program I can have. I like Jitterbug very much and would recommend it to someone else.

3 people found this review helpful
Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: Nov. 21, 2018

I had a TracFone and I loved it, but I couldn't get anybody to speak very good English, so I had to cancel it. I changed to Jitterbug and the reps and I communicate and understand each other. They're very nice to talk to, but Jitterbug Touch advertises how cheap the plan is and by the time you get it, you get the tax as well as text and data. Everything is not that cheap and they should offer more options. I just wanted it for the convenience and I don’t use it that much. I lowered my phone usage and got less hours and the reps were very good about it. Another thing is that I thought Jitterbug would be easy for my age and it’s not. The instructions aren’t that good, but the button is good.

7 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 20, 2018

I’m restricted really bad and I can't move around. I wanted something for whenever I decide to go out in my car and I wanted a feature that in case I would've blanked out or something happened to me, it would contact somebody for me. I live in Crestview and Fort Walton, so in case anything happened when I travel back and forth, I could just push the button and get medical help. My son has a phone and he started looking around for something good for me. He found the Jitterbug Touch cellphone and I got one. So far, everything seems to be working fine and I'm satisfied with it. I’d totally recommend it, too.

9 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 19, 2018

Today is my mother’s 84th birthday and went to Cheesecake Factory and after went to Best Buy to look at the Jitterbug smartphone. I have seen them advertised on TV. Conceptually I thought it would be a good product for her. Bought the phone and Best Buy staff said I can easily activate service by calling Great Call and activation fee is $35. I called Great Call and I was informed the $35 activation fee became $41. This extra $6 is not an issue for me but it could be for an elderly person on a fixed income. The customer service rep was waiting for the new phone number to show up on her system. She told me to set up the phone and got an Error 2. She asked me to reset the phone again and got an Error 5. She said she could no longer help me and transferred me to technical support.

Technical support said she could not help me. I asked if there was 3rd level support available, she said no and told me the most bizarre story, I think she made it up. I say this because I work in IT. She said the networking team had to come in tomorrow and clear out the error codes from the system. I should try to reset my phone at 2:00 pm. I wasted one hour of my life and if this is not fixed by tomorrow and my activation is not returned I am returning this phone. There is a reason you pay more for Verizon or T-Mobile, their stuff works and they have good customer service.

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19 people found this review helpful
Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: Nov. 18, 2018

Everyone had cellphone and I had to get one so I bought the Jitterbug because they claimed it was so easy, but I’m not finding that to be true for me. But I liked it when I used it. I like receiving texts to get pictures.

4 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Nov. 13, 2018

I cannot review the phone as I wasn't able to get past the poor customer service! I was disconnected and when I was able to reach someone they were very uneducated about the product and services! I bought the phone today and will be returning it to the store tomorrow! No way my 80 year old mother would be able to deal with the poor customer service. Too bad because I was looking forward to getting her a phone she could actually use!

Jitterbug Smart response

Hi Kellie, we are sorry to hear of your recent experience, we appreciate your feedback and assure you that it is not typical of us. GreatCall, strives to provide the highest level of Customer Service available and we record our calls for quality and assurance. We look forward to the opportunity of a second chance and can be reached at 1 800-733-6632, between the hours of 5am and 8pm Pacific time or you can activate online, www.greatcall.com, and you will receive a $10.00 credit on your account.

13 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 9, 2018

The weather app on Mom's Smart2 phone pops up an ad! I called Customer Support to find out why and how to get it to stop. I got bounced around to 6 different people or "departments" and never did get the issue resolved. Their reps either barely spoke English or were just downright rude. Think HARD about going with this company. If you have problems with the phone itself, you'll find yourself ready to throw it out the window trying to get help from their customer service. ZERO stars!

Jitterbug Smart response

Hello, we are sorry to hear of your recent experience and we appreciate your feedback. GreatCall strives to provide the highest level of Customer Service available. GreatCall’s award winning Customer Service is 100% U.S. based. We apologize that you are receiving ads while using the weather app. The weather app is a 3rd party app and unfortunately, we do not have control of the pop-up ads that appear on the application. We apologize for any inconvenience this has caused.

16 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 27, 2018

My daughter got me a Jitterbug for Christmas. I use it for making calls and receiving calls. I got my family on the list. I also take pictures with it. I’m satisfied with Jitterbug.

6 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: Oct. 26, 2018

Placed the order by phone and waited about a week. Called the number that comes with the phone to initiate the service and no one answers after 6 minutes. Tried a second time and same. Called a different number, one from their website, to transfer my old number over to the new phone. Transferred about six (6) times before I got someone that knew what they were doing. Finally got a woman on the line named Brittany who was patient, understood the problem and was knowledgeable. It did take a while dealing with another carrier but she got me connected, checked to make sure it was working and was very gracious.

I suggest that if you do get a Smartphone 2 and have problems be patient and get the right person to set your phone up. The phone works great. The instructions that came with the phone (and any that are online) fail to tell what size extra memory card and how to install it. I transferred one from a Galaxy S3 with 32 GB over and kept all my audiobooks, pictures, music. The Bluetooth connected to an earpiece and my car with no problem. I do recommend that if you are having trouble setting up just keep asking to be transferred to someone else. There are people working there that know what they're doing.

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11 people found this review helpful
Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Oct. 26, 2018

I like Jitterbug Touch but I don't know how to operate everything on it. I read about the phone in a magazine and I got it since it looked like the numbers were big enough for me to see. I also like the 5Star helpline service.

5 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 21, 2018

John still struggles a little bit with using the Jitterbug. I wish the home screen would have icons like an iPhone does, where you could just push the buttons on the icon. That would be easier instead of the current menu because it's a little difficult the way it's set up for him. Also, it's not loud enough for him even when we have it on full volume. But overall, Jitterbug is a little more user-friendly for the elderly population. I'd recommend it to a friend and older friend.

5 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 19, 2018

I had a little phone that was driving me crazy and didn’t really do much so my stepson bought me a Jitterbug Touch. All I do with it is talk to the people if I don’t turn it off by accident. It's better compared to my old phone but I don’t use it very much. It’s a minimal part of my life. I wish it was simpler. I’m an old person and I don’t know a whole lot about it and how to works. Fortunately, I have a genius stepson who helps me, at least, to get by.

8 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 19, 2018

Having purchased the small Jitterbug then the larger Jitterbug, I believed the Smart 2 phone would be a lovely and useful item for me. It is a complete failure

for receiving calls, receiving voice calls, attempting to acquire help with these failures and waiting two hours+ for a reply to correct voicemails. Now I am not even able to open the Smartphone to the home section to receive a call that the blinking light indicates. It is very important that I receive all calls especially regarding doctor's appointments etc.

Jitterbug Smart response

Hello Gloria, upon reviewing your account I see you spoke with our Customer Service this morning to resolve the issue. If you are still experiencing this issue, please call us at 1-800-733-6632, between 5 a.m. and 8 p.m. Pacific time, seven days a week.

6 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 18, 2018

I called Jitterbug up and told them that I wanted to try their phone. I got the Jitterbug Touch and it’s hard for me to use because I’m 88 years old. I still have a hard time with it but I’m making it. I've also spoken to their customer service team and they've been fine.

7 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 17, 2018

Save your money!!! Have spent 2 days and over 8 hours trying to activate this phone. Support is awful! After 2 days, numerous transfers to other departments, multiple restarts, and several request for a new phone, support finally decided they would replace phone. This time they said they would send an already activated phone which we did not want. Guess what? It will be at least 3 business days to activate and another 3 business days for shipping. In the meantime, my neighbor who is 83 years old, has no phone.

For a company who "PROMOTES SAFETY", this is absurd. Asked repeatedly for an unactivated phone to be shipped overnight for "safety reasons" and our request was repeatedly denied. Also, the pricing in AARP and online is way off. What is advertised as unlimited test, calls, and 100mb data is almost $60.00 a month. John, you should be ashamed to represent this company. Anyone considering this phone or company, please go to Costco or another carrier for better service and support!

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8 people found this review helpful
Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Oct. 17, 2018

I use the Jitterbug for calling, but I also like the fact that I can text and email with it. I got too much phone for my use, but I’m gonna keep it.

5 people found this review helpful
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Jitterbug Smart2 expert review by Shelley Webb

Receive award-winning health and safety services conveniently on your phone, along with wearable button and wristband options for easy-to-access emergency care.

  • 5Star Fast Response: Well-trained operators are online 24/7 to assist in emergencies.

  • Urgent care: Gain 24/7 access to registered nurses and certified doctors for advice and common prescriptions without an appointment.

  • GreatCall link: Stay connected with family and friends with a simple app. Link sends regular updates to loved ones about the user’s well-being.

  • Brain games: Improve attention and memory with fun and challenging games.

Profile picture of Shelley Webb
Shelley Webb Senior Products Contributing Editor

Shelley Webb is a registered nurse, geriatric care manager and freelance writer who concentrates on the subjects of eldercare and health.

Jitterbug Smart Company Information

Social media:
Company Name:
Jitterbug Smart2
Company Type:
Private
Formerly Named:
Jitterbug Smart
Address:
10945 Suite 120
City:
San Diego
State/Province:
CA
Postal Code:
92130
Country:
United States
Phone:
8007336632
Website:
www.greatcall.com
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