MobileHelp Reviews

I had been with another company for many years. The cost of their device and service was astronomical and I decided to go with another service that compared as equally to theirs for a better price. On Social Security only and I was being milked to death with the other well known company. Was I surprised when I found MobileHelp! Not only did they offer better services with only one pendant but they also were very friendly and negotiable with when their monthly payment would be taken from my bank account and their prices were much better to boot! All around and comparing this service to the other well known company, was a no-brainer! I am delighted to recommend Mobilehelp! Now I really feel protected no matter where I am! Sincerely, Donna **. Sheridan, Wyoming.

I found the information and company brochure informative. All my questions were answered on the first call. I mentioned that I wanted to shop other providers. MobileHelp had the best price for what I wanted, however my mother was not ready to sign up just then. I relayed this to the rep who called me back at the end of the day. I told her I would get back in touch in 3 weeks. She called back 2 days later and again the following day, each time repeating the points she made during first conversation. I told her she didn't need to sell me but my mother wanted to think it over. I reminded her that I knew how to circle back in 3 weeks as discussed. In addition I received 2-3 text mssg from a different rep even when I mentioned that I had already spoken with someone. I finally blocked the texts. I did end up purchasing from MobileHelp eventually but they are relentless.

So far all persons I have dealt with have been polite and caring. I got MobileHelp because they were highly rated and they have a 1500 foot range. I have had my knees replaced and have been unsteady and afraid of falling. This company gives me peace of mind that should I press the button, help will arrive.

Before I got my Medical Alert Device, I had back surgery and couldn’t move around except to take my pain medicine. I was not getting out of my house because the pain was too bad and then I lost my phone in the house. I wanted to call my doctor or anyone to help me but without a phone I couldn’t. So I got so desperate that I went out of my house and started yelling “Help me!!, Help me!!” Luckily my neighbors came to me and got me an ambulance for the ER. I was admitted to the hospital and had emergency surgery. That whole situation motivated me to look into the medical alert system.

I purchased this affordable service for my father who was 86 at the time. We got lucky, it was there when he needed it the most and it worked perfectly! The sense of safety/security it provided was immeasurable. Luckily, I purchased an add'l safeguard/insurance which provided coverage for equipment if lost/broken, etc. so no add'l payment was needed when I cancelled. On his last trip to the ER, his necklace got lost in the shuffle. A very nice lady helped with my cancellation (as my dad passed), and the ease of this was greatly appreciated. I'm very thankful for this service from Mobile Help and will not hesitate to recommend and use again!!!

Wonderful! From the first man I spoke to, to the woman who helped me test the machine, everything was explained easily. It’s also nice that we had the choice of the necklace or wrist band and have the peace of mind of fall alert as my mom lives alone.

This device has made me fell more comfortable in my home since my wife passed away, I now have help with a push of a button.

I have peace of mind now that I have help at my fingertips.

Worst experience ever. Your technology is terrible. Your system is unreliable. Your customer service is completely inept. I regret making this purchase which is so frustrating because it concerns the safety and welfare of an at-risk elderly woman, my mom.

I wasn’t sure if I was ready but Richard was helpful and took the time to explain everything. Pricing was average and the fact of easy set up and cancellation were other reasons I went with this Company.

Extremely helpful explaining the options available.

We actually have not had to use the alert, yet. But it is nice to have that feeling of security. When we tested the unit, someone answered before we could cancel. They were very polite and didn't make us feel like we had bothered them.

My experience was excellent. Great customer service from beginning to end. Couldn't be happier.

Loving this so far. I feel good with my monitor. Can get help when needed.

The company does not tell prospective buyers about their charges if the system does not work for you. They automatically charge your credit card for service without letting you know the system is due for another year of subscription. Then when you return the system they will charge you a $50.00 restocking fee but of course they don't tell you that. So please choose another company if you need a system, this is an awful way to treat seniors on a limited budget.

I spent over $500.00 on this product and it doesn’t work. Terrible customer service. Must be a scam. I was on the phone with a customer service representative who told me to stand close to a window when I press the button. My reply was that if I fall in the middle of the living room should I drag myself to a window.

I had one set up for my father years ago. It detected every fall, and the customer service called me whenever it was activated.

Getting issues resolved via Customer Service is quite cumbersome, especially during non business hours and the weekend, which is nonexistent. Overall service has been ok.

Purchased Mobilehelp for my mother just over 3 years ago. First year was great. Only one time did mom have to use the service. Second year started good but towards the latter part of the year we started to experience false triggers. Was able to cancel most of them but a couple of times the Ambulance and Fire dept showed up at the front door. Called MobileHelp about the issue and was hung up on the first time. Would be so nice if they would actually hire people that can speak and understand ENGLISH! Second phone call went much better. Explained the issues and was issued a completely new system. Great!!

I recently signed up my husband for this service. Setup went smoothly and it was easy to understand. He hasn’t had to call for help yet, so I can’t speak to response time. But so far I am satisfied with the ease of setup and the equipment.

I'm very happy with my MobileHelp. It's a good to know that I'm protected if I have an accident.

MobileHelp product is supposed to communicate via the wireless network, and it does, but the voice quality is so poor that it makes voice communication useless. My mobile phone with Verizon gets great coverage and voice quality in my home. My friend’s mobile phone with T-Mobile has great coverage and voice quality in my home. Why then would this fixed wireless device have such poor voice quality? When testing the device, MobileHelp’s operator attempts to speak with the user, to determine if it is an emergency situation or accidental/test scenario.

Pendant is extremely sensitive. It goes off if I just sit or lie down on the sofa. It can be a nuisance sometimes.

I had a good experience with Mobile Help. Unfortunately I was unable to continue as I am transferring to another company where I have a long history and as a result I will get a discount. The Mobile Help staff was responsive and the equipment was good and easy to use

This system is excellent. The device is easy to wear and works perfectly. The pricing is great compared to others offering similar approaches. The company reminds me each month to test the device and they are very responsive to device activation. I'm very happy with my use of this system.

The device is working well. I find it very sensitive and goes off easily. I have to be careful to not bump it on things and when taking it on and off. Otherwise, I would recommend it.

Tried one. Paid up front for a year. Couldn't get it to work, tried everything they suggested. Finally got somebody who knew something and learned there was no cell service in my area. Paid to ship it back and they kept $50 of my deposit and I had to pay the freight. Total waste of time and money.

My mother passed away a month ago. I called MobileHelp yesterday asking for instructions to discontinue service. I was told to simply put both base and the mobile device in a box and ship them before service could be terminated (and by the way, I would be charged $350 if the 13-year-old mobile device had been accidentally taken to the morgue.)

I've had this alert about a month. Got it because friends urged it. No need so far but fall alert has mistakenly gone off several times, including when sleeping. The wrist device is useless since it lacks fall detection and thus redundant. It provides some security only at home. If I had the option, I would get rid of the fall detection cost and replace it with out-of-the-house alert access. If you expect to be conscious after falling, you can easily press a button for help.

On a recent trip I slipped at the airport. When I returned home, several family members thought Mobilehelp would be beneficial since I live alone. I now have a waterproof watch; should I slip in the bathroom. I have the wifi device in my living room if I fall and cannot reach my phone. So now I've covered all my bases.

I am a 76-year-old cancer patient undergoing chemotherapy and have fallen in the past, so I was definitely in the market for a mobile alert device. I did a good amount of research on mobile alert devices before deciding to purchase the Mobile Help package. What impressed me was that Mobile Help was highly rated by both Consumer Reports and AARP. I also found the package to be competitively priced compared to other mobile alert devices., I purchased an optional wristband in addition to the pendant, and also a "fall detection" feature. I am very satisfied with this purchase and would highly recommend it to anyone who feels they may be at risk of falling. What very much surprised me was how light the pendant is. I had assumed I would prefer wearing the wristband, but the pendant is so light that I don't feel its weight around my neck.

MOBILE HELP is a ridiculous help service. I'm turning them into the BBB. They never sent my device so that I could set it up and never called to see if I needed help. Couldn't remember who I sent over $350 to. My suggestion is to check out all reviews on any service before you order.

I have now spoken to three people in this company. Their stories were consistent, their promises as well. I liked that there is no contract, and equipment is free. You can cancel any time. The description of the service matches other companies I’ve spoken with. I am hopeful this will answer my loved one’s needs well.

I am not overly enthused by the MobileHelp administrative operations. Upon receiving my father‘s initial pendant, it did not detect falls. It was a Saturday, and when I tried to call for help… the needed help was denied because this company does not have people working any hours other than standard M-F… standard office hours!

This service has given my mom and I peace of mind, except recently she noticed the pendant not lighting up and we tested it and it failed and we had to call and have it checked and it was not working and is only about a month old. Hope this isn’t going to be a continuing thing! Worries me how long it was not working! Thankfully she has the bracelet as backup. The person we spoke to on the phone was nice and sent a new one out to us but didn’t say how long it would take to get it. Also my mom has to return the old one and that is kind of pain to do especially since it is fairly new. So we will see how things continue if it still is an issue with equipment failure we will be looking at other companies.

I got MobileHelp and it didn't work in my house. They wanted me to add a land line which of course the expense of adding a home line plus paying more to Mobile help for not only the mobile necklace but then I'd have to also pay for the home unit. And I heard bad reviews about them getting you any refunds due and everyone was right. I never got to activate it. And it's almost 30 days since they received the unit back and then even canceled. They still charged my card again without the unit never being activated. I'm still waiting for that refund almost $100. Not very professional. I only gave it a one because you had to give something otherwise they would have got zero stars.

I did not find the service helpful at all. My father fell about three times wearing the device on his hand. He had the wrist and three times. I did not get alerted nor did anyone call me and when I asked about it, they indicated it really wasn’t for people who might be falling out of their bed more like a tracker. I ended up returning the system.

This review is for ending the process and getting a refund. My dad got put in assisted living and I called to cancel but was told they could put it on a 2 month hold to make sure he was going to stay. I forgot all about it with him in the assisted living facility. Never got contacted but got a $600.00 dollar bill. I called to cancel and was told someone emailed me which I never got. Got all the info to return all the hardware and was told to send it 2-day air so to save from being billed for the next month. So, I did and called to check they received everything and check on the refund. I was told they did not receive anything until I gave them the tracking number. I was then told they did have it, it was received on the 8th. Which was a week earlier, when I asked about the refund I was hung up on. Don't know if or when we will get a refund. Seems a little shady to me. So be careful when ending your process.

Fall alert pendant is very sensitive and if accidentally alerted, you must try to get to the base to say everything is ok. You may not even hear it if in another room. This has happened twice. I Incorrectly thought you could actually speak and hear through the pendant.

I'm very disappointed in this program. I got this for my daughter who has been going through cancer treatment. If she falls when she is in the laundromat or the store across the street (2 different opposite directions), she pushed her alert button. But we don't know where she is if she doesn't have her phone with her (and many times she leaves her phone at home). So we know she needs help but we don't have a clue where she is. This should work just fine if she is at home, but not elsewhere. This is why I'm disappointed in this program.