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MobileHelp

MobileHelp

 4.6/5 (187 ratings)
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About MobileHelp

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MobileHelp is a medical alert system with 24/7 professional monitoring, GPS technology and fall detection. With easy self-install devices and mobile alert buttons, this company offers a well-rounded home safety system for those with mobility issues. There are multiple device options available, including for those with active, on-the-go lifestyles.

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    Overall Satisfaction Rating

    • 5 stars
    • 4 stars
    • 3 stars
    • 2 stars
    • 1 stars

    Pros

    • 30-day trial period
    • No landline required
    • No contract

    Cons

    • No warranties beyond trial period
    • Monthly service fees

    Bottom Line

    MobileHelp medical alert devices provide emergency response during a crisis. The prices are competitive, and the systems are reliable and easy to use. Plus, caregiver tools are available through the MobileHelp app.

    Top MobileHelp Reviews

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    Rated with 5 stars
    Verified

    Albert was knowledgeable, polite, personable… I feel great about the decision to go with MobileHelp. Hopefully it will never be needed, but if the level of service during an emerg...

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    Rated with 5 stars
    Verified

    Spoke with two representatives... Both were knowledgeable, professional and gave me the information needed to purchase a plan that is best for our family. Outstanding customer ser...

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    About MobileHelp

    MobileHelp’s in-home and on-the-go medical alert systems can be beneficial to anyone who wants to remain independent inside and outside their home. Users are protected 24/7 and only have to push one MobileHelp button to summon help.

    MobileHelp runs on AT&T’s nationwide cellular network. The system alerts emergency personnel any time there’s a medical emergency, so the help you need knows precisely where to find you. A MobileHelp base console station is roughly the size of an answering machine; the mobile devices weigh about three ounces and are nearly the size of a deck of playing cards.

    Because they’re waterproof, you can wear MobileHelp medical alert devices everywhere you go, even into the shower or the bath. The pendants, wrist strap and watch are lightweight and easy to wear and access. Installation is both fast and simple.

    MobileHelp products

    MobileHelp cost

    MobileHelp's monitoring plans range from $19.95 to $49.95 per month, with equipment included at no extra charge. Most equipment is delivered to your home with no extra shipping costs.

    Monitoring costs can be paid monthly, quarterly, semiannually or annually, with no long-term contracts. The one-time $49.95 subscription fee is waived for annual payments.

    MobileHelp monitoring services

    MobileHelp partners with Rapid Response to provide state-of-the-art, UL-certified emergency monitoring services. All monitoring response operators are based in New York or California.

    According to MobileHelp, these operators are highly qualified, rigorously trained and certified by the Security Industry Association. The company always has Spanish bilingual operators standing by and uses an interpreting service called LanguageLine to interpret more than 240 languages.

    Additional MobileHelp services and accessories

    MobileHelp services and accessories can be added to standard plans for more safety coverage.

    • MobileHelp Connect Premium: For an extra $5 a month, MobileHelp Connect Premium provides a second help button that can save users $300 a year on replacements for lost or damaged items. It includes extra security and discounts on additional products and features.
    • MobileHelp Fall Button: The MobileHelp Fall Button detects a trip or a fall and sends help even if a user cannot reach a help button. Waterproof and easy to wear around your neck, this extra protection is $10 per month in addition to regular plan costs.
    • Wall Button: The Wall Button affixes easily to walls in high-traffic areas of your home and can be pressed when help is needed. It’s only an extra $2.95 per month.
    • Lockbox: The MobileHelp Lockbox allows emergency personnel access to your home in a situation where you cannot get to the door to let them in. The cost is $29.95, but MobileHelp offers one lockbox with every order free of charge.

    MobileHelp FAQ

    How do MobileHelp medical alert systems work?
    When there’s an emergency, you can press a button on the MobileHelp device to send a signal to MobileHelp’s monitoring center. The operator immediately accesses your information and establishes two-way communication. They find out what happened and what’s needed, pinpointing your location through GPS technology. Finally, they either call your primary contact or dispatch emergency services.
    Do I have to sign a contract to get a MobileHelp medical alert system?
    No, you do not have to sign a contract to get a MobileHelp medical alert system.
    What is MobileHelp’s cancellation policy?
    If you’re not happy with your emergency alert system, contact MobileHelp customer service to cancel the service at any time. All equipment must be returned at your expense or else you’ll be charged for the items and have to pay service fees. After MobileHelp receives your returned system, you may be eligible for a prorated refund. If you return your system within the first 30 days, you'll receive a full refund.
    Where are MobileHelp monitoring centers located?
    All of the MobileHelp operators are based in the United States.
    Do MobileHelp emergency response services require a landline?
    No, MobileHelp emergency response services do not require a landline.
    Does MobileHelp offer a warranty on medical alert devices?
    MobileHelp makes no guarantees or warranties. However, the emergency alert systems provided by MobileHelp comply with the Food and Drug Administration’s Good Manufacturing Practice.
    Does MobileHelp offer a free trial period?
    Yes, MobileHelp offers a risk-free trial period for 30 days for medical alert systems.
    Are MobileHelp devices waterproof?
    Wearable MobileHelp devices are waterproof and can be safely and effectively worn in the shower or the bath. The portable communication device, cellular base station and wall button are not waterproof and should not be taken into water.

    Do we recommend MobileHelp?

    If you strive for independence but also want the peace of mind that help’s always close, MobileHelp is a good monitoring option. Its devices use some of the most innovative mobile technology, making the extra cost worth it. In an emergency, MobileHelp can contact the necessary services and your closest contacts to help keep you safe.

    MobileHelp Reviews

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    How do I know I can trust these reviews about MobileHelp?
    How do I know I can trust these reviews about MobileHelp?
    • 3,301,606 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.

    For more information about reviews on ConsumerAffairs.com please visit our FAQ.

    Page 1 Reviews 0 - 10
    Customer increased Rating by 3 stars!
    Verified Reviewer
    Resolution response: Sept. 25, 2020

    This company went way beyond what I was asking for in order to resolve my complaint. I have been a customer for 7 years and have never encountered poor technical support before. I had a long talk with the supervisor of the department and he did everything in his power to make things right and then some. I would have to say that my poor experience was just a fluke and not the norm. I am still planning on remaining a MobileHelp customer.

    Original review: Sept. 15, 2020

    I have been a customer of Mobile Help for 7 years. I never had an issue with the company until now. I recall years ago; the main alarm unit wasn’t working right but I don’t recall the exact problem. The company happily and immediately replaced the main alarm unit without hesitation. Recently, August 2020, the main alarm unit stopped making a reliable connection between the alarm box and the cell tower it was accessing. When the alarm box could not make a connection with a cell tower then the lights would start blinking constantly. For weeks, the box would only sporadically make a connection rendering the service unusable.

    I tried an experiment. I turned the box off with the power switch on the back. I waited to give the box time to reset. Then I turned the unit back on. Everything seemed to work fine for a while. Correct time and date. The lights did not blink like before for a while. Then the problem returned. So, I started watching the alarm box display. What I noticed was when there was at least 1 bar of connection, like on a cell phone, then the lights did not blink. When there were zero bars then the lights went back to blinking again. The blinking lights never got better.

    On September 14, 2020, I called tech support and explained the problem. I found the tech support rude and unwilling to listen to me. I explained that I had already tried the “reset” fix he was suggesting and that it failed. The guy refused to accept that I had already tried his solution without success. To make the guy happy then I tried the reset fix again. The system had the same result as when I reset the box. I tried to explain that the box will fail again within a short while but since the box was working at that moment then he considered the problem solved. I’m a very sick senior citizen and need a reliable alarm system to call for help. So, I told the tech support guy that I wasn’t satisfied with his solution because he didn’t actually solve the problem. I knew the system would fail again just like it did the night before when I reset the box.

    I told the guy that I wanted to close my account. Tech support stated that as soon as I returned the equipment then they would close my account. I asked if he could text me the return information and he said he could not do that. So, I asked if he would email me the return information and I was told he was unable to do that either. I got tired of this guy’s attitude and behavior so I told him I was going to end the call and speak to customer service instead. So, I called customer service and it was they who volunteered to email all the return information to my email address on file. It cost me $25.00 to return the alarm system to the company. They did not offer to pay for return shipping. I still can’t figure out why they would make a loyal 7-year customer pay for return shipping. I guess I wasn’t such a valued customer after all.

    My only real regret is that I persuaded my parents to get a medic-alert system from this company. Dad is on hospice care who visit him in his home. They operate a 24/7 nurse hot line which he can speed dial on his phone to get help any time of the day for free. I seriously regret getting my parents involved with Mobile Help. I don't recommend this company because when you have a problem then tech support is not very supportive and downright rude.

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: July 22, 2020

    I purchased a 1 year term, "MOBILE HELP" medical alert system for my mother. I purchased their products and service on Oct. 14 2019 and my mother passed away so I returned the equipment June 6th 2020. We used their services and equipment for 8 months, 4 months not used. So according to their terms of cancellation I would receive a PRO-RATED?? refund. They refunded me $80.00. Here is the Math! Purchase price 1 full year $ 519.50 = $43.29 a month. 8 months service used 43.29x8= $-346.32. Total amount refund should be $ 173.18. WATCH OUT FOR THIS COMPANY!!!! YOU CAN DO BETTER, SHOP AROUND.

    7 people found this review helpful

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      Rated with 4 stars
      Verified Reviewer Verified Buyer
      Original review: June 9, 2020

      Overall my experience with your employees has been outstanding but I have had issues with the company THAT the employees have fixed. Everyone has gone over-board to fix the issues. However, the phrase, "How can I be your hero, today?" scares me because it implies that something terrible is going to happen before the end of the day. All that phrase is doing is prophecy that we all are vulnerable to die. I HATE IT, Kitty

      2 people found this review helpful
      Rated with 1 star
      profile pic of the author
      Verified Reviewer Verified Buyer
      Original review: May 20, 2020

      So I'm not really complaining about the service. It never really got used and the wife got to where she wasn't even caring a device to call for help. So to pay $30 a month for nothing wasn't happening any longer. So when you get this thing you get a plastic bag like comes with Amazon. It's a return equipment bag. So I package it all up and send it back, 2 months later they're still billing me. So I called him up again. They never received the equipment, so guess whose fault that is. Not theirs. Show me. I tell him what the ** ever, how many more payments do you think I should pay so they told me when they called me up today you know they had needed one more payment. I said fine but you know I'm going to put it out there so I'm putting it out there. Be careful when you do business with these people.

      4 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Jan. 13, 2020

      Got home system. Used for about 7 mos. Upgraded to the smartwatch. Smartwatch will no work with ATT in my state. Canceled. Got refund. They will not refund money on 1st system. Raised the rate and said too bad. Also charged for the free mo they offered. Do not take anything but mo to mo. At least they can't rob you for your money.

      MobileHelp response

      Hi Philip,

      Thank you for taking the time to post this review. You can view our return policy here: https://www.mobilehelp.com/pages/return-policy - You may receive a prorated refund, based on the non-discounted monthly rate, after we receive your complete system. When you sign up for service with an annual plan, you are given a larger discount under the consideration you have elected to stay with us for a longer period of time, if you cancel before the time you originally selected, your discount is removed and your refund is based on the non-discounted monthly rate of the service for the plan you have selected. The refund you were provided for service was accurate. As for the "free month", we offer a 30-day risk free trial, what this means is that if you cancel and return the equipment in the first 30 days you will receive a FULL refund. We hope this clears up any confusion. If you would like to discuss this further, please contact us at 877-827-6207.

      Thank you for being a valued part of the MobileHelp family!

      Kind Regards,

      MobileHelp

      5 people found this review helpful
      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Jan. 8, 2020

      So glad I found this Smartwatch on-line. I've had it for at least a month and I wear it every day. It looks very attractive and no one would know it includes a medical alert feature, along with 'all' the other functions it performs. Young and old alike would be proud to wear it and it's certainly a safety device. Wish I'd found it earlier.

      3 people found this review helpful
      Rated with 2 stars
      Verified Reviewer
      Original review: Jan. 3, 2020

      MobileHelp was easy to get and set up. Really appreciated their service. Then Mom has a stroke and went into Hospice. I called to cancel the service. You can’t cancel the service until they receive the equipment back so I was given the address to send it too. That’s all the instructions I was given. So I did that. I was sitting with Mom in Hospice and receive a call from Mobilehelp. There was a fall detection and they were sending fire rescue to my house. I explained it was cancelled. I’m told that Customer Service doesn’t talk to Dispatch so I’d have to call C.S. I did and they told me they couldn’t contact Dispatch and tell them not to send.

      Asked for a supervisor. She called me back and said they’d take care of it. Still sitting here with mom, in Hospice, dying, and I receive a call saying there has been a fall detected and sending fire rescue. Told them not to, explained again (4th time) and was told they’d put a 12 hour hold on calling 911 if it goes off again. Which means I have to set an alarm for 3:30 am to put another 12 hour hold. Thanks Mobilehelp. This is what I need while my Mom is dying.

      MobileHelp response

      Hi Kathy,

      Thank you for your feedback. We are sorry to hear about your experience. The instructions we provide include how to turn off the equipment to prevent false alarms while in transit. This should have been provided to you verbally, as well as, we send an email with the instructions to the email on file. We see that you have already spoken to a member of our leadership team and your issue has been resolved.

      Kind Regards,

      MobileHelp

      3 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Resolution response: Sept. 25, 2019

      Thank you Amber for resolving this problem, the funds have been returned as promised.

      Original review: Sept. 18, 2019

      I thought this was a good company until my husband passed away, I called to cancel and was told it would be canceled and my money returned once the equipment was sent back. I returned all the equipment and they are claiming part of it was not sent. It was ALL sent in the same box. Since my husband passed away, they have taken 2 payments from my bank and REFUSE to close the account. This company is not longer authorized to take money but are doing so. My husband opened the account and cannot give them permission to change amounts or take money. They changed the amount without even contacting anyone.

      This is fraud and when I call them I get harassed almost to the point of tears. The mobile unit they are claiming did not get activated as it was a replacement for one that stopped working, both units were packed in the box together. It didn't get activated because it came the same day he passed. I now would never recommend this company to anyone.

      MobileHelp response

      Hi Faith,

      We see that you already spoke to a representative earlier today who resolved your concerns. We are happy to know that your issues were addressed and taken care of to your satisfaction. If you need any further assistance, please do not hesitate to contact us at 877-827-6207.

      Thank you for being a valued part of the MobileHelp family!

      Best Regards,

      MobileHelp

      Be the first one to find this review helpful
      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Aug. 26, 2019

      I had 5 Heart Attacks from 2000 / 2010. In 2014 having MHS it have saved my life, not feeling like myself, knowing the symptoms of a heart attack. This was totally different. I pushed the help button. Help was on the way and at my door within 7 minutes. I was diagnosed with CHF when I arrived at the E.R.

      7 people found this review helpful
      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: July 15, 2019

      My 84 year old mother was ready to accept that medical emergency alert systems are critical for peace of mind for her, myself, and my 3 siblings. I researched "medical alert" systems and programs before deciding upon MobileHelp. Several reputable entities rated MobileHelp highly in the field. Mobilehelp had 2,300+ reviews with a 4.6/5 rating overall. This led me to MobileHelp. My interaction with Albert as my customer service (sales) person was exceptional! Albert was knowledgeable, polite, personable, professional, not at all pushy but willing to explain the benefit of all aspects of the programs available. I feel great about the decision to go with MobileHelp. Hopefully it will never be needed, but if the level of service during an emergency is on par with Albert's level of professionalism and courtesy, this will have been an excellent choice!

      9 people found this review helpful

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      MobileHelp Company Information

      Company Name:
      MobileHelp
      Year Founded:
      2006
      Address:
      3701 FAU Blvd, Suite 300
      City:
      Boca Raton
      State/Province:
      FL
      Postal Code:
      33431
      Country:
      United States
      Website:
      www.mobilehelp.com