MobileHelp Reviews

Before I got my Medical Alert Device, I had back surgery and couldn’t move around except to take my pain medicine. I was not getting out of my house because the pain was too bad and then I lost my phone in the house. I wanted to call my doctor or anyone to help me but without a phone I couldn’t. So I got so desperate that I went out of my house and started yelling “Help me!!, Help me!!” Luckily my neighbors came to me and got me an ambulance for the ER. I was admitted to the hospital and had emergency surgery. That whole situation motivated me to look into the medical alert system.

I purchased this affordable service for my father who was 86 at the time. We got lucky, it was there when he needed it the most and it worked perfectly! The sense of safety/security it provided was immeasurable. Luckily, I purchased an add'l safeguard/insurance which provided coverage for equipment if lost/broken, etc. so no add'l payment was needed when I cancelled. On his last trip to the ER, his necklace got lost in the shuffle. A very nice lady helped with my cancellation (as my dad passed), and the ease of this was greatly appreciated. I'm very thankful for this service from Mobile Help and will not hesitate to recommend and use again!!!

On a recent trip I slipped at the airport. When I returned home, several family members thought Mobilehelp would be beneficial since I live alone. I now have a waterproof watch; should I slip in the bathroom. I have the wifi device in my living room if I fall and cannot reach my phone. So now I've covered all my bases.

I am a 76-year-old cancer patient undergoing chemotherapy and have fallen in the past, so I was definitely in the market for a mobile alert device. I did a good amount of research on mobile alert devices before deciding to purchase the Mobile Help package. What impressed me was that Mobile Help was highly rated by both Consumer Reports and AARP. I also found the package to be competitively priced compared to other mobile alert devices., I purchased an optional wristband in addition to the pendant, and also a "fall detection" feature. I am very satisfied with this purchase and would highly recommend it to anyone who feels they may be at risk of falling. What very much surprised me was how light the pendant is. I had assumed I would prefer wearing the wristband, but the pendant is so light that I don't feel its weight around my neck.

This service has given my mom and I peace of mind, except recently she noticed the pendant not lighting up and we tested it and it failed and we had to call and have it checked and it was not working and is only about a month old. Hope this isn’t going to be a continuing thing! Worries me how long it was not working! Thankfully she has the bracelet as backup. The person we spoke to on the phone was nice and sent a new one out to us but didn’t say how long it would take to get it. Also my mom has to return the old one and that is kind of pain to do especially since it is fairly new. So we will see how things continue if it still is an issue with equipment failure we will be looking at other companies.

I recently signed up my husband for this service. Setup went smoothly and it was easy to understand. He hasn’t had to call for help yet, so I can’t speak to response time. But so far I am satisfied with the ease of setup and the equipment.

I'm very happy with my MobileHelp. It's a good to know that I'm protected if I have an accident.

MobileHelp product is supposed to communicate via the wireless network, and it does, but the voice quality is so poor that it makes voice communication useless. My mobile phone with Verizon gets great coverage and voice quality in my home. My friend’s mobile phone with T-Mobile has great coverage and voice quality in my home. Why then would this fixed wireless device have such poor voice quality? When testing the device, MobileHelp’s operator attempts to speak with the user, to determine if it is an emergency situation or accidental/test scenario.

So far all persons I have dealt with have been polite and caring. I got MobileHelp because they were highly rated and they have a 1500 foot range. I have had my knees replaced and have been unsteady and afraid of falling. This company gives me peace of mind that should I press the button, help will arrive.

Pendant is extremely sensitive. It goes off if I just sit or lie down on the sofa. It can be a nuisance sometimes.

I had a good experience with Mobile Help. Unfortunately I was unable to continue as I am transferring to another company where I have a long history and as a result I will get a discount. The Mobile Help staff was responsive and the equipment was good and easy to use

This system is excellent. The device is easy to wear and works perfectly. The pricing is great compared to others offering similar approaches. The company reminds me each month to test the device and they are very responsive to device activation. I'm very happy with my use of this system.

The device is working well. I find it very sensitive and goes off easily. I have to be careful to not bump it on things and when taking it on and off. Otherwise, I would recommend it.

Tried one. Paid up front for a year. Couldn't get it to work, tried everything they suggested. Finally got somebody who knew something and learned there was no cell service in my area. Paid to ship it back and they kept $50 of my deposit and I had to pay the freight. Total waste of time and money.

My mother passed away a month ago. I called MobileHelp yesterday asking for instructions to discontinue service. I was told to simply put both base and the mobile device in a box and ship them before service could be terminated (and by the way, I would be charged $350 if the 13-year-old mobile device had been accidentally taken to the morgue.)

I've had this alert about a month. Got it because friends urged it. No need so far but fall alert has mistakenly gone off several times, including when sleeping. The wrist device is useless since it lacks fall detection and thus redundant. It provides some security only at home. If I had the option, I would get rid of the fall detection cost and replace it with out-of-the-house alert access. If you expect to be conscious after falling, you can easily press a button for help.

MOBILE HELP is a ridiculous help service. I'm turning them into the BBB. They never sent my device so that I could set it up and never called to see if I needed help. Couldn't remember who I sent over $350 to. My suggestion is to check out all reviews on any service before you order.

I have now spoken to three people in this company. Their stories were consistent, their promises as well. I liked that there is no contract, and equipment is free. You can cancel any time. The description of the service matches other companies I’ve spoken with. I am hopeful this will answer my loved one’s needs well.

I am not overly enthused by the MobileHelp administrative operations. Upon receiving my father‘s initial pendant, it did not detect falls. It was a Saturday, and when I tried to call for help… the needed help was denied because this company does not have people working any hours other than standard M-F… standard office hours!

I got MobileHelp and it didn't work in my house. They wanted me to add a land line which of course the expense of adding a home line plus paying more to Mobile help for not only the mobile necklace but then I'd have to also pay for the home unit. And I heard bad reviews about them getting you any refunds due and everyone was right. I never got to activate it. And it's almost 30 days since they received the unit back and then even canceled. They still charged my card again without the unit never being activated. I'm still waiting for that refund almost $100. Not very professional. I only gave it a one because you had to give something otherwise they would have got zero stars.

I did not find the service helpful at all. My father fell about three times wearing the device on his hand. He had the wrist and three times. I did not get alerted nor did anyone call me and when I asked about it, they indicated it really wasn’t for people who might be falling out of their bed more like a tracker. I ended up returning the system.

This review is for ending the process and getting a refund. My dad got put in assisted living and I called to cancel but was told they could put it on a 2 month hold to make sure he was going to stay. I forgot all about it with him in the assisted living facility. Never got contacted but got a $600.00 dollar bill. I called to cancel and was told someone emailed me which I never got. Got all the info to return all the hardware and was told to send it 2-day air so to save from being billed for the next month. So, I did and called to check they received everything and check on the refund. I was told they did not receive anything until I gave them the tracking number. I was then told they did have it, it was received on the 8th. Which was a week earlier, when I asked about the refund I was hung up on. Don't know if or when we will get a refund. Seems a little shady to me. So be careful when ending your process.

Fall alert pendant is very sensitive and if accidentally alerted, you must try to get to the base to say everything is ok. You may not even hear it if in another room. This has happened twice. I Incorrectly thought you could actually speak and hear through the pendant.

I'm very disappointed in this program. I got this for my daughter who has been going through cancer treatment. If she falls when she is in the laundromat or the store across the street (2 different opposite directions), she pushed her alert button. But we don't know where she is if she doesn't have her phone with her (and many times she leaves her phone at home). So we know she needs help but we don't have a clue where she is. This should work just fine if she is at home, but not elsewhere. This is why I'm disappointed in this program.

I am happy to recommend MobileHelp and, actually, already have shared info about it with people in random conversations. I purchased it as I now live alone. It's amazing the peace of mind I now have. I can walk Rosy, my Boston terrier, at 5:30 in the morning and my daughter doesn't worry. I feel much more independent and in control of my life. It's easy, too!

Everyone has been very friendly & caring. They call before the come.

I researched several companies before selecting MobileHelp. I found them to meet my requirements of being reliable, great support, quality device and ease of testing and proper use all at a reasonable charge.

It takes a bit of getting used to. Initially it would go off for bouncing against my chest or when I took it off and it would brush something. I didn't really like how obviously the necklace was against my chest, but I have gotten used to that and don't mind it anymore. It took a few tries to figure out how to quickly cancel a nuisance alarm, but once I started listening to the voice response it became easy. The main reason I got the device was because I live alone and was worried about possible accidents without immediate access to my phone--which I do not carry with me from room to room. I have not had any problems with falling, but as I age I realize the possibility increases. So it has brought me a sense of safety.

My MobileHelp experience has been Great. Extremely Professional Customer Service, Excellent Quality product and Pricing and most importantly peace of mind for myself and family. With Sincere Thanks Ty **😊.

I was looking for a device for my 75-year-old brother who lives alone and fell - he was able to yell for help and his neighbor called emergency services. He was ok but worried about falling again. So I did some research and chose Mobilehelp based on their services and our families ability to get help for my brother should he fall again. I spoke with Ms ** who explained the devices, the best plan, etc. I was happy with her detailed information, but I had to get the ok from my sister who holds the power of attorney. I got the clearance and set everything up the same day. We now have the device - my brother wears it around his neck. He is happy and feels secure knowing that help will come quickly should he need it, and his caregivers will also be notified as well. We went with the yearly plan as it was most cost-effective.

Our family is so happy with MobileHelp! We had a lot of questions before we purchased and they were very helpful and detailed. Now we feel so much better now that our mom has the necklace with fall detection. We love that we get a text immediately. My mom feels more safe now too that she can press a button and speak to someone if she needs help. This will definitely keep her in her house longer which she really wants and gives us peace of mind when we are not with her.

Easy to talk with personnel about the equipment and the cost associated with each system. We selected the Solo System because of the fall detection system will function without any assistance from a person. Another feature we like is the Lock Box for the front door. A key is safely stored within for use by First Responders (after given the code), they can enter the home.

Went smooth. When tested 1st time took a while (10 12 seconds) for AI response asking if ok. Just tested, response was within 3 seconds. Lock box for door doesn't work. Too lazy to send back.

It's too early to write a review. After several weeks and multiple shipments, the system is still not operational. I've had positive and supportive help from Technical and Sales sides, but the system will not be operational until at least next week, when I should have received and set up a final component to the system. Feel free to ask me late next week what my experience has been. Thank you.

Buying MobileHelp is like buying insurance. You are buying peace-of-mind. But there is a difference. Every so often, I begin to wonder if the device is still working. It would be nice if we could do that. Has any thought been given to a testing procedure?

We had our first experience with an emergency alert notification from the call center. Even though it was not an emergency situation, my family considered it a vital trial run for any possible future events.

We purchased this for our 95 year old mother. She refused to get it and was not happy with us three adult children for going behind her back to get it. She is wearing the necklace from the time she gets up and dressed and takes it off at bedtime. It give my siblings and I additional peace of mind.

Mobilehelp is one terrible company. I paid for 2 day shipping of the first unit. Didin't arrive in 2 days. Didn't work when arrived. Was told a new unit was overnighted. Didn't arrive overnight. Fall detection on the 2nd unit didn't work. They are now overnighting a 3rd unit. An extra charge they said was "a mistake" was added to my credit card and still has not been refunded. So far I have spent days on the phone, around 10 calls, been on hold for 9-10 HOURS, with 2 junk units I now have to return.

3-6-2026. **FED UP IN COLORADO.** Poor customer service in trying to get monthly charges correct for system my disabled daughter needs. Mobile help auto system gives one fee we owe, and customer service has no record of that fee. I asked for a supervisor to call me, never did. Not worth the aggravation. Save your money and energy folks.

I am having a lot of trouble with my MobileHelp necklace. I charge it every night but it is telling me my battery is low waaay too soon. The charger has been replaced, but it just got a message at 2:00 PM the battery is low!