MobileHelp Reviews

I am a 76-year-old cancer patient undergoing chemotherapy and have fallen in the past, so I was definitely in the market for a mobile alert device. I did a good amount of research on mobile alert devices before deciding to purchase the Mobile Help package. What impressed me was that Mobile Help was highly rated by both Consumer Reports and AARP. I also found the package to be competitively priced compared to other mobile alert devices., I purchased an optional wristband in addition to the pendant, and also a "fall detection" feature. I am very satisfied with this purchase and would highly recommend it to anyone who feels they may be at risk of falling. What very much surprised me was how light the pendant is. I had assumed I would prefer wearing the wristband, but the pendant is so light that I don't feel its weight around my neck.

This service has given my mom and I peace of mind, except recently she noticed the pendant not lighting up and we tested it and it failed and we had to call and have it checked and it was not working and is only about a month old. Hope this isn’t going to be a continuing thing! Worries me how long it was not working! Thankfully she has the bracelet as backup. The person we spoke to on the phone was nice and sent a new one out to us but didn’t say how long it would take to get it. Also my mom has to return the old one and that is kind of pain to do especially since it is fairly new. So we will see how things continue if it still is an issue with equipment failure we will be looking at other companies.

It takes a bit of getting used to. Initially it would go off for bouncing against my chest or when I took it off and it would brush something. I didn't really like how obviously the necklace was against my chest, but I have gotten used to that and don't mind it anymore. It took a few tries to figure out how to quickly cancel a nuisance alarm, but once I started listening to the voice response it became easy. The main reason I got the device was because I live alone and was worried about possible accidents without immediate access to my phone--which I do not carry with me from room to room. I have not had any problems with falling, but as I age I realize the possibility increases. So it has brought me a sense of safety.

I was looking for a device for my 75-year-old brother who lives alone and fell - he was able to yell for help and his neighbor called emergency services. He was ok but worried about falling again. So I did some research and chose Mobilehelp based on their services and our families ability to get help for my brother should he fall again. I spoke with Ms ** who explained the devices, the best plan, etc. I was happy with her detailed information, but I had to get the ok from my sister who holds the power of attorney. I got the clearance and set everything up the same day. We now have the device - my brother wears it around his neck. He is happy and feels secure knowing that help will come quickly should he need it, and his caregivers will also be notified as well. We went with the yearly plan as it was most cost-effective.

Our family is so happy with MobileHelp! We had a lot of questions before we purchased and they were very helpful and detailed. Now we feel so much better now that our mom has the necklace with fall detection. We love that we get a text immediately. My mom feels more safe now too that she can press a button and speak to someone if she needs help. This will definitely keep her in her house longer which she really wants and gives us peace of mind when we are not with her.

On a recent trip I slipped at the airport. When I returned home, several family members thought Mobilehelp would be beneficial since I live alone. I now have a waterproof watch; should I slip in the bathroom. I have the wifi device in my living room if I fall and cannot reach my phone. So now I've covered all my bases.

MOBILE HELP is a ridiculous help service. I'm turning them into the BBB. They never sent my device so that I could set it up and never called to see if I needed help. Couldn't remember who I sent over $350 to. My suggestion is to check out all reviews on any service before you order.

I have now spoken to three people in this company. Their stories were consistent, their promises as well. I liked that there is no contract, and equipment is free. You can cancel any time. The description of the service matches other companies I’ve spoken with. I am hopeful this will answer my loved one’s needs well.

I am not overly enthused by the MobileHelp administrative operations. Upon receiving my father‘s initial pendant, it did not detect falls. It was a Saturday, and when I tried to call for help… the needed help was denied because this company does not have people working any hours other than standard M-F… standard office hours!

I got MobileHelp and it didn't work in my house. They wanted me to add a land line which of course the expense of adding a home line plus paying more to Mobile help for not only the mobile necklace but then I'd have to also pay for the home unit. And I heard bad reviews about them getting you any refunds due and everyone was right. I never got to activate it. And it's almost 30 days since they received the unit back and then even canceled. They still charged my card again without the unit never being activated. I'm still waiting for that refund almost $100. Not very professional. I only gave it a one because you had to give something otherwise they would have got zero stars.