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MobileHelp

MobileHelp
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Overall Satisfaction Rating 4.59/5
  • 5 stars
    151
  • 4 stars
    11
  • 3 stars
    9
  • 2 stars
    6
  • 1 stars
    7
Based on 184 ratings
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MobileHelp is an FDA-registered company with a quality system in place that is based on FDA Medical Device Good Manufacturing Practice (GMP) Regulations in 21 CFR Part 820. As the first company to offer a mobile medical alert system, MobileHelp proudly holds an A+ rating with the BBB. A premier provider of mobile medical alert systems, MobileHelp offers the Duo, Classic and Solo Systems.

MobileHelp Duo is the most complete mobile alert system, providing GPS emergency assistance at home and away. MobileHelp Classic is a cellular in-home medical alert system which installs in under a minute and does not require a landline telephone. MobileHelp Solo is a lightweight mobile emergency medical system that also works at home and away. Call for emergency help 24/7/365 simply by pressing your Help Button. MobileHelp also provides Fall Button, which can automatically detect a fall and signal for help, even if you can’t press a button, as well as Connect Premium, which provides savings, lifetime price guarantee and protection against lost equipment that can save up to $300 per year.

MobileHelp has a reputation for the highest quality affordable mobile medical alert systems, empowering you to live an active life, at home or away, in all 50 states.

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BOTTOM LINE

MobileHelp medical alert devices provide emergency response during a crisis. MobileHelp prices are competitive and their systems are reliable and easy to use. Plus, caregiver tools are available through the MobileHelp app.

PROS

  • Free installation and delivery
  • 30-day trial period
  • No landline or cellular service required
  • No contract

CONS

  • No warranties or guarantees beyond the trial period
  • Monthly service fees in addition to the cost of the device

Top MobileHelp Reviews We Found

Rated with 5 stars
Verified Reviewer Verified Buyer

… This system is one of the top rating systems that I researched… My mom has had this for almost a week and she loves it. She didn't want the necklace device, she opted for the bracelet and she loves it, she didn't want anything too big…

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Rated with 5 stars
Verified Reviewer Verified Buyer

Excellent customer care! Great support setting up and answering questions about the device. Each representative has been patient and knowledgeable… The responsiveness of the team really makes using MobileHelp a top notch experience.

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About MobileHelp

MobileHelp’s in-home and on-the-go medical alert systems can be beneficial to anyone who wants to remain independent inside and outside their home. Users are protected 24/7 and only have to push one MobileHelp button to summon help. MobileHelp runs on AT&T nationwide cellular network. The GPS technology alerts emergency personnel and an approved contact any time there’s a medical emergency, so the help you need knows precisely where to find you.

A MobileHelp base console station is roughly the size of an answering machine. Mobile devices weigh about three ounces and are nearly the size of a deck of playing cards. Because they are waterproof, you can wear MobileHelp medical alert devices everywhere you go, even into the shower or the bath. The pendants, wrist strap and watch are lightweight, easy to wear and access. Installation is both fast and easy, and all of the MobileHelp products are very user-friendly.

MobileHelp alert systems for home

The MobileHelp Classic and MobileHelp Touch systems are designed for in-home use.

MobileHelp Classic
  • Two-way communication console
  • 1 Help button
  • Optional fall detection

MobileHelp Classic is a stationary cellular emergency system that takes less than a minute to install and based in your home. It includes one help button and a two-way communication console with 24/7 monitoring. MobileHelp Classic equipment is included in the price of the service plan.

A MobileHelp Classic costs $19.99 per month, plus a one-time $49.95 fee to subscribe. MobileHelp waves the subscription fee if you sign up for an annual plan. MobileHelp Classic also offers semi-annual and quarterly plans.

MobileHelp Touch
  • 8” Touch display
  • WiFi and Bluetooth-enabled
  • Optional fall detection

MobileHelp Touch is a tablet device with a user-friendly screen, two-way communication base, and a help button. Users can personalize the features and apps for what they need the most — like medication reminders and virtual doctor consultations — while providing optional access to health tips and safety coaching. MobileHelp touch provides an ongoing connection with professional caregivers and family or friends and includes both a photo gallery and games to improve cognitive functions. MobileHelp touch has up to a 12-hour back-up battery.

MobileHelp Touch costs $599.40 with the annual plan, or $299.40 when billed semi-annually. Automatic fall detection does not come standard but can be added for an addition $10 each month. Most MobileHelp Touch plans are eligible for free shipping.

MobileHelp alert systems for active lifestyles

MobileHelp’s Solo and Smart systems work while away from home.

MobileHelp Solo
  • Works at home and on the go
  • Free lockbox with every order
  • No hidden fees

MobileHelp Solo is a GPS-enabled lightweight mobile emergency medical system that works both at home and off-site, allowing users to stay active and independent. The MobileHelp Solo package also comes with a two-way communication console and one help button. Like other MobileHelp emergency devices, MobileHelp Solo doesn’t require a landline and set-up takes about a minute.

MobileHelp Solo costs $37.95 per month or $395.40 when billed annually, with quarterly and semi-annual plans also available. There’s no charge for equipment while subscribing to a monitoring service plan.

MobileHelp Smart
  • AT&T cellular connection
  • Built-in GPS and Weather app
  • Up to 2-day battery charge

The MobileHelp Smart is a discreet, wearable medical alert device with a built-in microphone and speaker system. The MobileHelp wristwatch summons help during an emergency with just one button. GPS is included, which makes emergency responses quick and reliable. MobileHelp Smart also measures heart rate and monitors the user’s movement. The MobileHelp alert device watch can set fitness and food goals and provide daily summaries of steps and calories through the Samsung Health app. The battery holds a full charge for around two days, and it tracks the weather to help plan daily outings.

MobileHelp Smart Watch costs $349.95, and there is a $24.95 monthly monitoring fee. MobileHelp offers a three-month payment plan for the equipment.

MobileHelp alert systems for complete protection

For complete protection, the MobileHelp Duo and Mobile Duo systems work in the home and on the go.

MobileHelp Duo
  • GPS technology
  • Optional automatic fall detection
  • No charge for equipment cost with subscription

The MobileHelp Duo is the most complete mobile alert system option available for emergency assistance. The package includes a two-way communication base console, portable medical alert device with charging cradle, and a help button. Through the lightweight wearable device, MobileHelp Duo summons help using GPS technology and works both at home and off-site.

MobileHelp Duo costs $41.95 per month, or users can make annual payments of $443.40 to get a free lockbox, free shipping and free activation.

Mobile Duo
  • Two Help buttons
  • GPS technology
  • Waterproof

The Mobile Duo package comes with portable two-way communication and two Help buttons. The Mobile Duo provides instant access to emergency personnel and GPS tracking technology that tells help exactly where it’s needed. Users who have a spouse or family member living under the same roof get the most out of Mobile Duo, since it is two medical alert systems that can be used in or outside the home.

Mobile Duo costs $479.40 per year and includes shipping. MobileHelp Connect premium service and fall detection are available for an additional fee. No long term contracts are necessary, and users don’t need a landline or contracted cellular service.

MobileHelp Reviews

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: June 9, 2020

Overall my experience with your employees has been outstanding but I have had issues with the company THAT the employees have fixed. Everyone has gone over-board to fix the issues. However, the phrase, "How can I be your hero, today?" scares me because it implies that something terrible is going to happen before the end of the day. All that phrase is doing is prophecy that we all are vulnerable to die. I HATE IT, Kitty

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 8, 2020

So glad I found this Smartwatch on-line. I've had it for at least a month and I wear it every day. It looks very attractive and no one would know it includes a medical alert feature, along with 'all' the other functions it performs. Young and old alike would be proud to wear it and it's certainly a safety device. Wish I'd found it earlier.

2 people found this review helpful

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 26, 2019

    I had 5 Heart Attacks from 2000 / 2010. In 2014 having MHS it have saved my life, not feeling like myself, knowing the symptoms of a heart attack. This was totally different. I pushed the help button. Help was on the way and at my door within 7 minutes. I was diagnosed with CHF when I arrived at the E.R.

    6 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: July 15, 2019

    My 84 year old mother was ready to accept that medical emergency alert systems are critical for peace of mind for her, myself, and my 3 siblings. I researched "medical alert" systems and programs before deciding upon MobileHelp. Several reputable entities rated MobileHelp highly in the field. Mobilehelp had 2,300+ reviews with a 4.6/5 rating overall. This led me to MobileHelp. My interaction with Albert as my customer service (sales) person was exceptional! Albert was knowledgeable, polite, personable, professional, not at all pushy but willing to explain the benefit of all aspects of the programs available. I feel great about the decision to go with MobileHelp. Hopefully it will never be needed, but if the level of service during an emergency is on par with Albert's level of professionalism and courtesy, this will have been an excellent choice!

    9 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer Verified Buyer
    Original review: May 20, 2020

    So I'm not really complaining about the service. It never really got used and the wife got to where she wasn't even caring a device to call for help. So to pay $30 a month for nothing wasn't happening any longer. So when you get this thing you get a plastic bag like comes with Amazon. It's a return equipment bag. So I package it all up and send it back, 2 months later they're still billing me. So I called him up again. They never received the equipment, so guess whose fault that is. Not theirs. Show me. I tell him what the ** ever, how many more payments do you think I should pay so they told me when they called me up today you know they had needed one more payment. I said fine but you know I'm going to put it out there so I'm putting it out there. Be careful when you do business with these people.

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    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 13, 2020

    Got home system. Used for about 7 mos. Upgraded to the smartwatch. Smartwatch will no work with ATT in my state. Canceled. Got refund. They will not refund money on 1st system. Raised the rate and said too bad. Also charged for the free mo they offered. Do not take anything but mo to mo. At least they can't rob you for your money.

    MobileHelp response

    Hi Philip,

    Thank you for taking the time to post this review. You can view our return policy here: https://www.mobilehelp.com/pages/return-policy - You may receive a prorated refund, based on the non-discounted monthly rate, after we receive your complete system. When you sign up for service with an annual plan, you are given a larger discount under the consideration you have elected to stay with us for a longer period of time, if you cancel before the time you originally selected, your discount is removed and your refund is based on the non-discounted monthly rate of the service for the plan you have selected. The refund you were provided for service was accurate. As for the "free month", we offer a 30-day risk free trial, what this means is that if you cancel and return the equipment in the first 30 days you will receive a FULL refund. We hope this clears up any confusion. If you would like to discuss this further, please contact us at 877-827-6207.

    Thank you for being a valued part of the MobileHelp family!

    Kind Regards,

    MobileHelp

    2 people found this review helpful
    Rated with 2 stars
    Verified Reviewer
    Original review: Jan. 3, 2020

    MobileHelp was easy to get and set up. Really appreciated their service. Then Mom has a stroke and went into Hospice. I called to cancel the service. You can’t cancel the service until they receive the equipment back so I was given the address to send it too. That’s all the instructions I was given. So I did that. I was sitting with Mom in Hospice and receive a call from Mobilehelp. There was a fall detection and they were sending fire rescue to my house. I explained it was cancelled. I’m told that Customer Service doesn’t talk to Dispatch so I’d have to call C.S. I did and they told me they couldn’t contact Dispatch and tell them not to send.

    Asked for a supervisor. She called me back and said they’d take care of it. Still sitting here with mom, in Hospice, dying, and I receive a call saying there has been a fall detected and sending fire rescue. Told them not to, explained again (4th time) and was told they’d put a 12 hour hold on calling 911 if it goes off again. Which means I have to set an alarm for 3:30 am to put another 12 hour hold. Thanks Mobilehelp. This is what I need while my Mom is dying.

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    MobileHelp response

    Hi Kathy,

    Thank you for your feedback. We are sorry to hear about your experience. The instructions we provide include how to turn off the equipment to prevent false alarms while in transit. This should have been provided to you verbally, as well as, we send an email with the instructions to the email on file. We see that you have already spoken to a member of our leadership team and your issue has been resolved.

    Kind Regards,

    MobileHelp

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Resolution response: Sept. 25, 2019

    Thank you Amber for resolving this problem, the funds have been returned as promised.

    Original review: Sept. 18, 2019

    I thought this was a good company until my husband passed away, I called to cancel and was told it would be canceled and my money returned once the equipment was sent back. I returned all the equipment and they are claiming part of it was not sent. It was ALL sent in the same box. Since my husband passed away, they have taken 2 payments from my bank and REFUSE to close the account. This company is not longer authorized to take money but are doing so. My husband opened the account and cannot give them permission to change amounts or take money. They changed the amount without even contacting anyone.

    This is fraud and when I call them I get harassed almost to the point of tears. The mobile unit they are claiming did not get activated as it was a replacement for one that stopped working, both units were packed in the box together. It didn't get activated because it came the same day he passed. I now would never recommend this company to anyone.

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    MobileHelp response

    Hi Faith,

    We see that you already spoke to a representative earlier today who resolved your concerns. We are happy to know that your issues were addressed and taken care of to your satisfaction. If you need any further assistance, please do not hesitate to contact us at 877-827-6207.

    Thank you for being a valued part of the MobileHelp family!

    Best Regards,

    MobileHelp

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: May 30, 2019

    When I ordered, The young ladies were very helpful. I don't have the order #. I called my cousin in OK City and gave her the information. Her name is Genevive (Geni) **. I am excited about the program. Thank you, Norma

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: May 14, 2019

    I first decided I needed a personal alarm system about 21/2 years ago. At that time I called the Medic Alert Foundation (I was a member) and they suggested I sign up for LifeLine which I did. About a year after I started using their system I accidentally pushed the emergency button and immediately got a message "Help is on the way". However 90 minutes later nothing had happened. I called LifeLine, who immediately replaced the emergency button and took back the defective one.

    After analysis they told me the old button had never been initialized in the factory - it did not work! About 6 months later I fell on 2 consecutive days - no alarm went off in either case. When I called LifeLine they told me if you get up right after a fall, which I did, the alarm is canceled. Based on what happened previously I did not trust the system and decided to switch. I am very happy with the Mobile system that I am now using. When you fall (I triggered a fall alert when exercising) the system detects it and the "Help" person comes on the line. This system is easy to use and it works!!!!

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    14 people found this review helpful

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    MobileHelp monitoring services

    MobileHelp partners with Rapid Response to provide state-of-the-art, UL-certified emergency monitoring services. All monitoring response operators are based in the United States at one of two facilities in New York and California. Operators are highly qualified, rigorously trained and certified by the Security Industry Association. Spanish bilingual operators are always standing by, and more than 240 other languages are understood through the interpreting service LanguageLine.

    Additional MobileHelp services and accessories

    MobileHelp services and accessories can be added to standard plans for more safety coverage.

    • MobileHelp Connect Premium: For an extra $5 a month, MobileHelp Connect Premium provides a second help button that can save users $300 a year on replacements for lost or damaged items. It includes extra security and discounts on additional products and features.
    • MobileHelp Fall Button: The MobileHelp Fall Button detects a trip or a fall and sends help even if a user cannot reach a help button. Waterproof and easy to wear around your neck, this extra protection is $10 per month in addition to regular plan costs.
    • Wall button: The Wall button affixes easily to walls in high-traffic areas of your home and can be pressed when help is needed. It’s only an extra $2 per month.
    • Lockbox: The MobileHelp Lockbox allows emergency personnel access to your home in a situation where you cannot get to the door to let them in. The cost is $29.95.
    • Wall or car charger: Keep your MobileHelp device ready to use at any time with simple chargers for the wall or the car. Each wall or car charger is $19.95.
    • Beaded lanyard: With a beaded lanyard, wear your MobileHelp device like a necklace. The MobileHelp beaded lanyard is fashionable and goes with everything for just $19.95.

    MobileHelp FAQ

    How do MobileHelp medical alert systems work?
    When there is an emergency, you press a button on their MobileHelp device that sends a signal to MobileHelp’s monitoring center. Then, the operator immediately accesses your information and establishes two-way communication. They find out what happened, what is needed and pinpoints your location through GPS technology. Finally, the operator either reaches your primary contact or dispatches emergency services.
    Do I have to sign a contract to get a MobileHelp medical alert system?
    No, you do not have to sign a contract to get a MobileHelp medical alert system.
    What is MobileHelp’s cancellation policy?
    If you’re not happy with your emergency alert system, contact MobileHelp customer service to cancel the service at any time. All equipment must be returned at your expense or else you’ll be charged for the items and have to pay service fees. After MobileHelp receives your returned system, you may be eligible for a prorated refund.
    Where are MobileHelp monitoring centers located?
    All of the MobileHelp operators are based in the United States.
    Do MobileHelp emergency response services require a landline
    No, MobileHelp emergency response services do not require a landline.
    Does MobileHelp offer a warranty on medical alert devices?
    MobileHelp makes no guarantees or warranties. However, the emergency alert systems provided by MobileHelp comply with the Food and Drug Administration’s Good Manufacturing Practice.
    Does MobileHelp offer a free trial period?
    Yes, MobileHelp offers a risk-free trial period for 30 days for medical alert systems.
    Are MobileHelp devices waterproof?
    MobileHelp devices are waterproof and can be safely and effectively worn in the shower or the bath.

    Do we recommend MobileHelp?

    Yes. If you strive for independence, yet want the invaluable peace of mind that help is always close, you’ll be protected and monitored at all times with MobileHelp. MobileHelp devices use some of the most innovative mobile technology, making the extra cost worth it. In an emergency, a MobileHelp monitoring center person can contact the necessary services and your closest family members

    MobileHelp Company Information

    Company Name:
    MobileHelp
    Year Founded:
    2006
    Address:
    3701 FAU Blvd, Suite 300
    City:
    Boca Raton
    State/Province:
    FL
    Postal Code:
    33431
    Country:
    United States
    Phone:
    (800) 800-1710
    Website:
    www.mobilehelp.com