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MobileHelp
MobileHelp
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(855) 972-9303
Overall Satisfaction Rating
4.45/5
  • 5 stars
    27
  • 4 stars
    3
  • 3 stars
    1
  • 2 stars
    2
  • 1 stars
    2
Based on 35 ratings submitted in the last year
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MobileHelp

ConsumerAffairs Accredited Brand

MobileHelp is an FDA-registered company with a quality system in place that is based on FDA Medical Device Good Manufacturing Practice (GMP) Regulations in 21 CFR Part 820. As the first company to offer a mobile medical alert system, MobileHelp proudly holds an A+ rating with the BBB. A premier provider of mobile medical alert systems, MobileHelp offers the Duo, Classic and Solo Systems. MobileHelp Duo is the most complete mobile alert system, providing GPS emergency assistance at home and away. MobileHelp Classic is a cellular in-home medical alert system which installs in under a minute and does not require a landline telephone. MobileHelp Solo is a lightweight mobile emergency medical system that also works at home and away. Call for emergency help 24/7/365 simply by pressing your Help Button. MobileHelp also provides Fall Button, which can automatically detect a fall and signal for help, even if you can’t press a button, as well as Connect Premium, which provides savings, lifetime price guarantee and protection against lost equipment that can save up to $300 per year.

MobileHelp has a reputation for the highest quality affordable mobile medical alert systems, empowering you to live an active life, at home or away, in all 50 states.

MobileHelp Gallery (12)
A+BBB Rating
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164 MobileHelp Consumer Reviews and Complaints

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2 featured reviews
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Page 1 Reviews 1 - 30
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 8, 2019

Spoke with two representatives... one, Paula the other, Jan. Both were knowledgeable, professional and gave me the information needed to purchase a plan that is best for our family. Outstanding customer service! I look forward to gaining more independence using my mobile device service wherever I go!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 2, 2019

I will continue to recommend this unit especially the unit with GPS to anyone looking for a system. My mom benefit from the system a few times. The only reason we no longer require the service is I have 24/7 care.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 4, 2018

I selected MobileHelp after reading reviews of several other systems. I knew that Mobile Help was highly rated, and the reviews supported that impression. I have had two contacts with "chat assistance" in the process of placing my order, and I found support staff to be very patient, thorough and helpful. It is refreshing to do business with a company that obviously values its customers, and I would recommend highly to friends.

2 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 4, 2018

I ordered a new iPhone for an employee but could not activate it so he was unable to make calls or text. I contacted VerizonWireless for assistance and within a couple minutes the issue was resolved. The person who assisted was very nice and walked me through the process.

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Rated with 5 stars
Verified Reviewer
Original review: Nov. 25, 2018

Linda was the perfect person to help me work through my dilemma of changing from another alert company (was not satisfied with their fees and customer service). With no pressure, Linda worked through the systems available and which one would serve my needs best. I am looking forward to a long relationship with MobileHelp!

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Rated with 2 stars
profile pic of the author
Verified Reviewer
Original review: Oct. 15, 2018

I purchased the MobileHelp Solo System with GPS and fall detection. I paid the $92.67 to cover the equipment and first month of service. The first unit arrived, but we could not get it to connect to the GPS. The customer service representative had us try putting it in a window and even go outside, but nothing helped. They use the AT&T towers to connect. My phone is through AT&T and I've never had trouble with the connection. They sent me another system which did not work either. They insisted it was the weak signal in my home, but I always have at least 4 bars on my phone, so this didn't make any sense.

They told me to use the return label and send both systems back. I do have to say their customer service is phenomenal! The reason for the 2-star rating is because now they tell me I'll have to wait 30 days before my money can be refunded to my account. When you're only on social security, every penny counts. It didn't take them 30 days to take the funds out of my account. Most places refund your money in 3-5 business days. I think this is a scam so they can continue to collect interest on the money for as long as they can.

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MobileHelp response

Dear Ann,

It was a pleasure speaking today. I am so happy we were able to address your concern. If you need any additional assistance, please contact Customer Care at 877-827-6207.

Kind Regards,

MobileHelp

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 29, 2018

Had Home system for my Mother, because she is alone 4-5 hours a day. Had hopes this would alleviate concerns from her and myself... but it didn't. System is unreliable. Had multiple false alarms of her falling or being in some sort of distress when she was asleep in bed and pendant was lying on table... and had local emergency services showing up at all hours of the day (mostly early AM) letting themselves into the house as planned and waking everyone. Then she fell twice... and it failed to send signal that she had. First time she was on the floor for hours until daughter came home from work and found her. Last time I was. She hit her head pretty hard on the floor that time. That cinched it. Called Customer Service and cancelled membership and shipped product back per their instructions. I won't recommend them to anyone.

7 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 29, 2018

I am a 75 year old man who has been in the customer service business for about 60 years of my life. I have probably dealt with about every type of personality that one could ever come into contact with. Some very positive folks and some who are not. My experience with MobileHelp people began with a lady whose name is Linda. She is someone who displays all that is wonderful in your company. Congratulations to all your team who went the extra mile to accommodate everything I needed to know and for going the extra mile. You can definitely expect many referrals from me in the future. An A+ goes out to all of you folks at MobileHelp.

3 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Sept. 19, 2018

I called MobileHelp with questions about purchasing a unit. Stuart ** provided all the information needed and inspired me to purchase a unit for my safety. My experience was quite positive and enjoyable. The services offered and provided by MobileHelp far exceed some that I have research. Thank you.

2 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 15, 2018

I just want to say that MobileHelp provides a consistent, reliable and affordable service. MobileHelp did exactly what it was supposed to do - it allowed my mom to remain in her apartment longer. She had several emergencies and the buttons did what they were suppose to do - emergency services arrived promptly, and the notification process also worked very well. The only reason we are stopping the service is because my mom has entered an assisted living facility that has call buttons everywhere. I would recommend this service to anyone. I don't endorse many products publicly, but this one really works, and really makes a difference in the lives of seniors living alone.

3 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 4, 2018

Sam is my hero! It was my first call of the day and he set it to a peaceful level. He was professional, knowledgeable, timely, polite and cheerful. MobileHelp is always so easy when it comes to taking care of business. Nice way to start the day!

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Rated with 1 star
profile pic of the author
Verified Reviewer
Original review: July 24, 2018

I ordered the product from the salesman - a home unit with fall detection. He provided me with a good deal at $34.95 a month + a one time shipping fee of $15. No contract, no activation fee etc. The next morning I checked my bank account and to my shock, the company took out $49.95 + $44.95. I immediately called to get this corrected. Instead of trying to help me, they started saying that I owed the activation fee of $49.95 and the recurring monthly fee of $44.95. The next person I was handed off to had different numbers. I kept repeating that I wanted to CANCEL the entire order and get all of my money back. They continued to talk over me and try to sell me their product. Finally they agreed to cancel. This is the most dishonest company I’ve dealt with. Their customer base is seniors and the disabled. How can they treat us so horribly?

15 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: July 24, 2018

The customer service member was very professional and friendly. He was accurate in his information and completed the necessary information exchange in a timely manner. I am so thankful to have MobileHelp for my parents. We have used it multiple times this year and it brings peace of mind to us kids.

2 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: May 31, 2018

I have needed a call alert button and was wanting information for my 90 year-old father. Shawn was very knowledgeable and was patient in answering all of our questions. I hope we like the product as well as I liked dealing with Shawn. I would suggest that the girl (Bridget) that took my dad’s health information would have talked slower as her accent made it difficult to understand her.

5 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: May 7, 2018

My mother-in-law had a stroke 7 years ago and is paralyzed on the right side. She has had several seizures since then and had been cared for by her partner of 30 years. Her partner passed away last May but my mom-in-law didn't want to leave her home (we live 30 miles away). I did a little research and found MobileHelp. From the first time I contacted them, they have been nothing but pleasant and helpful. She spent the summer and fall at her home. Because of our Upper Michigan winters, we moved her to our home for the winter. I called M.H. and, once again, I spoke with a pleasant person to change her address for the winter. I got a phone call sometime last winter saying that the battery in her pendant was dead and they were going to send us a new one. It came within days and I called them and they set it up. Easy! They provide a great service. I would absolutely recommend MobileHelp to ANYONE!! MobileHelp is amazing!

7 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: May 5, 2018

I was familiar with wearing an alert button, but switched to MobileHelp because it offered the GPS fall button which I feel is especially necessary when leaving home to shop, attend church or social gatherings. I especially want it when taking daily walks which take me 10 or 12 blocks from home. I also chose MobileHelp because the Mobile Device and the button were smaller to wear and/or carry in my purse. Although information warns that the alert may not always detect a fall, I have found it to be very sensitive and was even found in a large crowd of people when it accidentally went off because the strap of my purse in which I had placed the Mobile Device slipped from my shoulder to my wrist! Although MobileHelp's offices are on the opposite side of the US I have experienced accurate, prompt and professional response. Thank you MobileHelp!

7 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: May 4, 2018

When I called I just needed clarification on a few things I wanted available on the device. When I spoke to Samuel he was patient. When I asked him questions he answered all of them to my satisfaction. He was very friendly and helpful. When he transferred me to Bridget she was just as nice when reviewing my information and again offered to help me with any other questions I might have. All in all they were very helpful and not pushy to get me to order.

2 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 24, 2018

My friend began using your MobileHelp service in March 2011. I, as her POA, Health care surrogate, found it to be most satisfactory for her as she could maintain her independent lifestyle. When she asked for your help, it was prompt, I received a phone call within 2-3 minutes of her call for assistance wherever I was. It gave me peace of mind that her needs were met so well. As one of the most organized people I've ever known, she left instructions on how to return the devices she used, the box for shipping was right where she said it was. Thank all of you who allowed her to be as independent as possible.

4 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: April 17, 2018

After several falls that resulted in broken bones and much rehab, I set up the MobileHelp services to allow Mom to stay in her own apartment as long as possible. She actually had to activate it the first day of the service and several times since. We have been fortunate that she has not broken anything, but just needed assistance with getting back up or other minor medical issues. Even though we have family only a block away, this service has been great. It has become a family joke that I have the emergency response number named in my phone as "Mom's Down". Even if she does need to move in with me later, I plan to keep the service, especially with the ability to reach help from anywhere to allow her as much freedom as possible, as well as my peace of mind during these changes. She calls this my "year-round gift plan" for her. Best dollars I've spent on Mom.

9 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 16, 2018

My legs are on and off due to sciatic pain. I was in my kitchen one day cooking and they started to give me the feelings of weakness. I immediately turned the stove off thinking I didn't watch to take the chance of a fire. I leaned my back against the fridge and slid down to the floor to keep from falling. I pressed my button and had help in about 5 minutes. It was wonderful to have help so quickly. The kitchen floor is extremely cold and the weakness and burning pain from my legs made it impossible to get up.

8 people found this review helpful
Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Feb. 11, 2018

Very satisfied with system. Especially like the GPS unit, makes me feel safe. I had problem with main box after just a few months but customer rep was very helpful and received new unit within few days and is working fine.

4 people found this review helpful
Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: Feb. 9, 2018

MobileHelp is certainly more reasonable than Life Alert and I have not had to call on MobileHelp since I changed so am limited in reviewing the service. One thing that may affect my use of the service is my difficulty in wearing the pendant. The O ring on the hang down part is constantly catching at inappropriate places on the cord creating an unbalanced pendant which I am reluctant to wear. I do hope you have a solution for this.

11 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 8, 2018

Have had the service since 12/01/17. Have not had a reason to rely on it, but I did hit the button by accident and the response was amazingly quick. I have recommended it to a friend and she has now subscribed to MobileHelp. I have a feeling of complete confidence now that I have MobileHelp working for me.

5 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 7, 2018

In the short time I've had my bracelet, I've had no need to use it, fortunately. However, I feel much safer while driving around Colorado alone in my car knowing I can reach for help, if needed. I'm very glad I purchased this product.

3 people found this review helpful
Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Feb. 7, 2018

My experience was very good but I was just testing my equipment and do that every month but just was asked if I needed help. I said no but received 3 texts from your people but I contacted 911 that I was ok.

3 people found this review helpful
Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Feb. 6, 2018

My mom had several falls and she lives alone. MobileHelp gives us confidence that she can continue to be independent, but that we are available when needed. The lady who answered the phone was extremely kind, professional and understanding. Since getting the link Mom has not fallen but we will update if this happens.

4 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 6, 2018

I ordered this for my mom and she's already used it twice. The operator was prompt and professional and took care of her problem. I would recommend MobileHelp to anyone who has a loved one who is a fall risk.

3 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 6, 2018

I love my MobileHelp. I feel so safe when I have my pendant on. The thing that I really like is the GPS which I do remember to take with me every time I leave the house. I also like the idea of the Lift Assist, because I could not get up if I was on the floor.

4 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 6, 2018

Mom has had her MobileHelp about a month and has had the need to use it once when she fell while home alone. Being 97 and self-sufficient all of her life, she did not push the help button. She tried to get to a phone to call someone for help but couldn't get her phone to work. After 4 hours on the floor she accidentally pushed the button! Because those to be notified were not at home, an ambulance was summoned by MobileHelp. Mom was surprised to see 3 people coming in to help her. She was helped to a chair and since she wasn't injured they left after checking to make sure she was ok. We are happy that mom got to experience how the whole system worked and very thankful she was not hurt. We are hoping she will push the button the next time she falls-she knows she will get help quickly!

7 people found this review helpful
Rated with 2 stars
Verified Reviewer Verified Buyer
Original review: Feb. 6, 2018

Unit returned. Not used due to no phone line with unit. We hired 24/7 care so unit no longer needed. No info received on any refund from year payment. Phone call about how to return the unit, I was told someone would contact me and/or I would receive a refund once returned. Sent unit by traceable means. It show delivered.

21 people found this review helpful
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MobileHelp expert review by Shelley Webb

At-Home Help service from $19.95/month, On-the-Go Help from $37.95/month and Wearable Help from $24.95/month. Combination packages available.

  • No hidden fees: No long-term contracts, hidden fees or shipping costs for your device.

  • FDA registered: Quality system is based on FDA Medical Device Good Manufacturing Practice (GMP) Relations.

  • Base station backup battery: If your home loses power, the base station will continue to work for up to 30 hours.

  • U.S.-based service: 100 percent U.S.-based sales and customer service to ensure helpful consultations.

Profile picture of Shelley Webb
Shelley Webb Senior Products Contributing Editor

Shelley Webb is a registered nurse, geriatric care manager and freelance writer who concentrates on the subjects of eldercare and health.

MobileHelp Company Information

Social media:
Company Name:
MobileHelp
Year Founded:
2006
Address:
3701 FAU Blvd, Suite 300
City:
Boca Raton
State/Province:
FL
Postal Code:
33431
Country:
United States
Phone:
(800) 800-1710
Website:
www.mobilehelp.com
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