About MobileHelp
MobileHelp is a medical alert system with 24/7 professional monitoring, GPS technology and fall detection. With easy self-install devices and mobile alert buttons, this company offers a well-rounded home safety system for those with mobility issues. There are multiple device options available, including for those with active, on-the-go lifestyles.
Overall Satisfaction Rating
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Pros
- 30-day trial period
- No landline required
- No contract
Cons
- No warranties beyond trial period
- Monthly service fees
Bottom Line
MobileHelp medical alert devices provide emergency response during a crisis. The prices are competitive, and the systems are reliable and easy to use. Plus, caregiver tools are available through the MobileHelp app.
Top MobileHelp Reviews
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Albert was knowledgeable, polite, personable… I feel great about the decision to go with MobileHelp. Hopefully it will never be needed, but if the level of service during an emerg...
Read full reviewSpoke with two representatives... Both were knowledgeable, professional and gave me the information needed to purchase a plan that is best for our family. Outstanding customer ser...
Read full reviewAbout MobileHelp
MobileHelp’s in-home and on-the-go medical alert systems can be beneficial to anyone who wants to remain independent inside and outside their home. Users are protected 24/7 and only have to push one MobileHelp button to summon help.
MobileHelp runs on AT&T’s nationwide cellular network. The system alerts emergency personnel any time there’s a medical emergency, so the help you need knows precisely where to find you. A MobileHelp base console station is roughly the size of an answering machine; the mobile devices weigh about three ounces and are nearly the size of a deck of playing cards.
Because they’re waterproof, you can wear MobileHelp medical alert devices everywhere you go, even into the shower or the bath. The pendants, wrist strap and watch are lightweight and easy to wear and access. Installation is both fast and simple.
MobileHelp products
MobileHelp
MobileHelp Classic
$19.95 per month as of publishing date
MobileHelp Classic is a stationary cellular emergency system based in your home. It includes one help button and a two-way communication console with 24/7 monitoring. MobileHelp Classic equipment is included in the price of the service plan. This plan comes with optional fall detection and a discount if you pay quarterly, semiannually or annually.
MobileHelp
MobileHelp Touch Duo
$49.95 per month as of publishing date
MobileHelp Touch Duo is a tablet device with a user-friendly screen, two-way communication base and a help button. Users can personalize the features and apps for what they need the most while getting optional access to health tips and safety coaching. MobileHelp Touch Duo provides an ongoing connection with professional caregivers and family or friends and includes both a photo gallery and games to improve cognitive functions. The device has up to 12 hours of backup battery. Like with other MobileHelp products, you’ll receive a discount if you buy quarterly, semiannually or annually.
MobileHelp
MobileHelp Solo
$37.95 per month as of publishing date
MobileHelp Solo is a GPS-enabled lightweight mobile emergency medical system that works both at home and off-site, allowing users to stay active and independent. The MobileHelp Solo package also comes with a two-way communication console and one help button. Like other MobileHelp emergency devices, MobileHelp Solo doesn’t require a landline and comes with discounts for paying quarterly, semiannually and annually.
MobileHelp
MobileHelp Duo
$41.95 per month as of publishing date
The MobileHelp Duo is MobileHelp’s most complete mobile alert system option available. The package includes a two-way communication base console, portable medical alert device with charging cradle and a help button. Through this lightweight, wearable device, MobileHelp Duo summons help using GPS technology and works both at home and off-site. Pay less over time by purchasing a quarterly, semiannual or annual subscription.
MobileHelp
MobileHelp Mobile Duo
$44.95 per month as of publishing date
The Mobile Duo package comes with portable two-way communication and two help buttons, each using GPS technology to send your location to emergency personnel if needed. Users who have a spouse or family member living under the same roof get the most out of Mobile Duo, since it’s two medical alert systems that can be used in or outside the home. MobileHelp offers discounts for anyone paying quarterly, semiannually or annually.
MobileHelp cost
MobileHelp's monitoring plans range from $19.95 to $49.95 per month, with equipment included at no extra charge. Most equipment is delivered to your home with no extra shipping costs.
Monitoring costs can be paid monthly, quarterly, semiannually or annually, with no long-term contracts. The one-time $49.95 subscription fee is waived for annual payments.
MobileHelp monitoring services
MobileHelp partners with Rapid Response to provide state-of-the-art, UL-certified emergency monitoring services. All monitoring response operators are based in New York or California.
According to MobileHelp, these operators are highly qualified, rigorously trained and certified by the Security Industry Association. The company always has Spanish bilingual operators standing by and uses an interpreting service called LanguageLine to interpret more than 240 languages.
Additional MobileHelp services and accessories
MobileHelp services and accessories can be added to standard plans for more safety coverage.
- MobileHelp Connect Premium: For an extra $5 a month, MobileHelp Connect Premium provides a second help button that can save users $300 a year on replacements for lost or damaged items. It includes extra security and discounts on additional products and features.
- MobileHelp Fall Button: The MobileHelp Fall Button detects a trip or a fall and sends help even if a user cannot reach a help button. Waterproof and easy to wear around your neck, this extra protection is $10 per month in addition to regular plan costs.
- Wall Button: The Wall Button affixes easily to walls in high-traffic areas of your home and can be pressed when help is needed. It’s only an extra $2.95 per month.
- Lockbox: The MobileHelp Lockbox allows emergency personnel access to your home in a situation where you cannot get to the door to let them in. The cost is $29.95, but MobileHelp offers one lockbox with every order free of charge.
MobileHelp FAQ
How do MobileHelp medical alert systems work?
Do I have to sign a contract to get a MobileHelp medical alert system?
What is MobileHelp’s cancellation policy?
Where are MobileHelp monitoring centers located?
Do MobileHelp emergency response services require a landline?
Does MobileHelp offer a warranty on medical alert devices?
Does MobileHelp offer a free trial period?
Are MobileHelp devices waterproof?
Do we recommend MobileHelp?
If you strive for independence but also want the peace of mind that help’s always close, MobileHelp is a good monitoring option. Its devices use some of the most innovative mobile technology, making the extra cost worth it. In an emergency, MobileHelp can contact the necessary services and your closest contacts to help keep you safe.
MobileHelp Reviews
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Very important if you live alone to have MobileHelp. As I had a problem sleeping, I decided to try my recliner chair in the bedroom. It was too low, since my hip surgery I did not have the strength in my legs. I could not get up. I pressed my alert bracelet & 15 minutes later 3 handsome guys from Fire Rescue arrived & assisted me out of the chair. No fuss, no muss they entered my home via the lock box.
I have had Mobile Help for several years. Never needed it until August 6, 2018 at approximately 3:00 AM. It was at that time that I slipped and fell on my hardwood floor in the Master Bedroom. As soon as I hit the floor I knew I was hurt. Two of my four rabbits came over to me. Bandit nuzzled against me. She sensed something was wrong. Next, Ryan, her mate came over. They are very loving, affectionate and intuitive animals.
I could not get up because of the pain. The only phone I could reach was the Mobile Help unit. I used it to summon help. The operator at the other end was very helpful. Emergency911 was called. While it seemed like forever, in fact only a few minutes, 911 arrived. Because I had forgotten to put the key box back out on the back door after oiling it, 911 had to remove some of the exterior door molding to release the door. As they are putting me on the split stretcher, Victor, my youngest and largest rabbits at 19 pounds came over and then positioned himself between the medics and me in a defensive posture. 911 was somewhat wary. I reached out to Victor. I told him that I was hurt and they were going to take me to get help. Victor moved away and let them take me away.
If it had not been for Mobile Help, I would have died. I live alone in a rural area. The neighbors are not known to me. There is no one who checks on me. Mobile Help was indeed my last chance to get help and a lifesaver for me. The money paid to renew their subscription was worthwhile. I have a home phone, a cell phone and On-Star and I could access any of them. In a true emergency, only Mobile Help worked for me.
Since I’ve had the device, I have fallen twice. The alarm went off neither time. The second fall was in the bathroom. I bruised a rib and went to the emergency room. It would’ve been nice if the alarm had gone off. I feel like I threw my money away, and I paid for the whole year!
Hi Jane, We received your review, and we are sorry to hear about your recent falls. We hope you are recovering quickly, and we would like to contact you to help prevent this from happening again in the future. At MobileHelp, your safety is our number one priority, and our Technical Support team is always happy to help with any issues you may experience with the equipment. What would be the best number for us to reach you on? You can also reach Technical Support directly at 877-827-6207 Option 1. We look forward to speaking with you soon, and thank you for being the most valued part of our MobileHelp family.
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Mobile Help was really kind and supportive about a situation we were facing involving my mom's dementia. Everyone I communicated with was very kind, and I really appreciate that. I'm glad to write them a positive review because of how they handled our situation.
I am pleased with this device. It is accurate and easy to use. The people we have talked to have been courteous and knowledgeable. We have called them several times and gotten all the answers. I also have told other people about it.
The first few days I sat and stared at the box and did nothing. It felt like a big step. But I am 66 and uncertain on my legs and it is also the first time I am living alone in a place since college. I am very strapped for money, but this purchase does make me feel better. It was very easy to set up. I am happy so far.
I had a false alarm almost every day. All the people in the company tried to help and were very kind, even sent me an older model, which might be less sensitive. Finally, I spoke with someone in technical support who told me I that I should never wear it when I ran with the dogs, or mowed the lawn or did anything active - which was the exact reason why I bought it in the first place. So it was a total waste of everyone's time, so I returned it.
They said it was successful. I was relieved. As I was amazed at the technology, just turn the phone on and it records the trip. My first 2 trips were for my groceries. and my third trip was an invitation for thanksgiving dinner, in Guildford, I try to take the safest trip not the shortest or quickest. Nowadays you take your life and those around you are in your hands, it is no small matter. Avoiding heavy traffic is a must, for the safety of all concerned, leaving ahead of time helps so you do not feel rushed. Mobile Help could make people more aware of their driving habits, for the safety of all.
I had a very conversation with a lady, I'm sorry but I don't remember her name. She listened to my kinda long story about why I feel I need a medical alert button, or whatever they're called. And she listened to me tell her about other things too. I felt like I was talking to an old friend! So, I'd say I enjoyed signing with Medical Alert!
This company went way beyond what I was asking for in order to resolve my complaint. I have been a customer for 7 years and have never encountered poor technical support before. I had a long talk with the supervisor of the department and he did everything in his power to make things right and then some. I would have to say that my poor experience was just a fluke and not the norm. I am still planning on remaining a MobileHelp customer.
I have been a customer of Mobile Help for 7 years. I never had an issue with the company until now. I recall years ago; the main alarm unit wasn’t working right but I don’t recall the exact problem. The company happily and immediately replaced the main alarm unit without hesitation. Recently, August 2020, the main alarm unit stopped making a reliable connection between the alarm box and the cell tower it was accessing. When the alarm box could not make a connection with a cell tower then the lights would start blinking constantly. For weeks, the box would only sporadically make a connection rendering the service unusable.
I tried an experiment. I turned the box off with the power switch on the back. I waited to give the box time to reset. Then I turned the unit back on. Everything seemed to work fine for a while. Correct time and date. The lights did not blink like before for a while. Then the problem returned. So, I started watching the alarm box display. What I noticed was when there was at least 1 bar of connection, like on a cell phone, then the lights did not blink. When there were zero bars then the lights went back to blinking again. The blinking lights never got better.
On September 14, 2020, I called tech support and explained the problem. I found the tech support rude and unwilling to listen to me. I explained that I had already tried the “reset” fix he was suggesting and that it failed. The guy refused to accept that I had already tried his solution without success. To make the guy happy then I tried the reset fix again. The system had the same result as when I reset the box. I tried to explain that the box will fail again within a short while but since the box was working at that moment then he considered the problem solved. I’m a very sick senior citizen and need a reliable alarm system to call for help. So, I told the tech support guy that I wasn’t satisfied with his solution because he didn’t actually solve the problem. I knew the system would fail again just like it did the night before when I reset the box.
I told the guy that I wanted to close my account. Tech support stated that as soon as I returned the equipment then they would close my account. I asked if he could text me the return information and he said he could not do that. So, I asked if he would email me the return information and I was told he was unable to do that either. I got tired of this guy’s attitude and behavior so I told him I was going to end the call and speak to customer service instead. So, I called customer service and it was they who volunteered to email all the return information to my email address on file. It cost me $25.00 to return the alarm system to the company. They did not offer to pay for return shipping. I still can’t figure out why they would make a loyal 7-year customer pay for return shipping. I guess I wasn’t such a valued customer after all.
My only real regret is that I persuaded my parents to get a medic-alert system from this company. Dad is on hospice care who visit him in his home. They operate a 24/7 nurse hot line which he can speed dial on his phone to get help any time of the day for free. I seriously regret getting my parents involved with Mobile Help. I don't recommend this company because when you have a problem then tech support is not very supportive and downright rude.
I purchased a 1 year term, "MOBILE HELP" medical alert system for my mother. I purchased their products and service on Oct. 14 2019 and my mother passed away so I returned the equipment June 6th 2020. We used their services and equipment for 8 months, 4 months not used. So according to their terms of cancellation I would receive a PRO-RATED?? refund. They refunded me $80.00. Here is the Math! Purchase price 1 full year $ 519.50 = $43.29 a month. 8 months service used 43.29x8= $-346.32. Total amount refund should be $ 173.18. WATCH OUT FOR THIS COMPANY!!!! YOU CAN DO BETTER, SHOP AROUND.
Overall my experience with your employees has been outstanding but I have had issues with the company THAT the employees have fixed. Everyone has gone over-board to fix the issues. However, the phrase, "How can I be your hero, today?" scares me because it implies that something terrible is going to happen before the end of the day. All that phrase is doing is prophecy that we all are vulnerable to die. I HATE IT, Kitty
MobileHelp Company Information
- Company Name:
- MobileHelp
- Year Founded:
- 2006
- Address:
- 3701 FAU Blvd, Suite 300
- City:
- Boca Raton
- State/Province:
- FL
- Postal Code:
- 33431
- Country:
- United States
- Website:
- www.mobilehelp.com