MobileHelp

MobileHelp

 4.5/5 (193 ratings)
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About MobileHelp

MobileHelp is a medical alert system with 24/7 professional monitoring, GPS technology and fall detection. With easy self-install devices and mobile alert buttons, this company offers a well-rounded home safety system for those with mobility issues. There are multiple device options available, including for those with active, on-the-go lifestyles.

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    Overall Satisfaction Rating

    • 5 stars
    • 4 stars
    • 3 stars
    • 2 stars
    • 1 stars

    Pros

    • 30-day trial period
    • No landline required
    • No contract

    Cons

    • No warranties beyond trial period
    • Monthly service fees

    Bottom Line

    MobileHelp medical alert devices provide emergency response during a crisis. The prices are competitive, and the systems are reliable and easy to use. Plus, caregiver tools are available through the MobileHelp app.

    Top MobileHelp Reviews

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    Rated with 5 stars
    Verified

    Albert was knowledgeable, polite, personable… I feel great about the decision to go with MobileHelp. Hopefully it will never be needed, but if the level of service during an emerg...

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    Rated with 5 stars
    Verified

    Spoke with two representatives... Both were knowledgeable, professional and gave me the information needed to purchase a plan that is best for our family. Outstanding customer ser...

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    About MobileHelp

    MobileHelp’s in-home and on-the-go medical alert systems can be beneficial to anyone who wants to remain independent inside and outside their home. Users are protected 24/7 and only have to push one MobileHelp button to summon help.

    MobileHelp runs on AT&T’s nationwide cellular network. The system alerts emergency personnel any time there’s a medical emergency, so the help you need knows precisely where to find you. A MobileHelp base console station is roughly the size of an answering machine; the mobile devices weigh about three ounces and are nearly the size of a deck of playing cards.

    Because they’re waterproof, you can wear MobileHelp medical alert devices everywhere you go, even into the shower or the bath. The pendants, wrist strap and watch are lightweight and easy to wear and access. Installation is both fast and simple.

    MobileHelp products

    MobileHelp cost

    MobileHelp's monitoring plans range from $19.95 to $49.95 per month, with equipment included at no extra charge. Most equipment is delivered to your home with no extra shipping costs.

    Monitoring costs can be paid monthly, quarterly, semiannually or annually, with no long-term contracts. The one-time $49.95 subscription fee is waived for annual payments.

    MobileHelp monitoring services

    MobileHelp partners with Rapid Response to provide state-of-the-art, UL-certified emergency monitoring services. All monitoring response operators are based in New York or California.

    According to MobileHelp, these operators are highly qualified, rigorously trained and certified by the Security Industry Association. The company always has Spanish bilingual operators standing by and uses an interpreting service called LanguageLine to interpret more than 240 languages.

    Additional MobileHelp services and accessories

    MobileHelp services and accessories can be added to standard plans for more safety coverage.

    • MobileHelp Connect Premium: For an extra $5 a month, MobileHelp Connect Premium provides a second help button that can save users $300 a year on replacements for lost or damaged items. It includes extra security and discounts on additional products and features.
    • MobileHelp Fall Button: The MobileHelp Fall Button detects a trip or a fall and sends help even if a user cannot reach a help button. Waterproof and easy to wear around your neck, this extra protection is $10 per month in addition to regular plan costs.
    • Wall Button: The Wall Button affixes easily to walls in high-traffic areas of your home and can be pressed when help is needed. It’s only an extra $2.95 per month.
    • Lockbox: The MobileHelp Lockbox allows emergency personnel access to your home in a situation where you cannot get to the door to let them in. The cost is $29.95, but MobileHelp offers one lockbox with every order free of charge.

    MobileHelp FAQ

    How do MobileHelp medical alert systems work?
    When there’s an emergency, you can press a button on the MobileHelp device to send a signal to MobileHelp’s monitoring center. The operator immediately accesses your information and establishes two-way communication. They find out what happened and what’s needed, pinpointing your location through GPS technology. Finally, they either call your primary contact or dispatch emergency services.
    Do I have to sign a contract to get a MobileHelp medical alert system?
    No, you do not have to sign a contract to get a MobileHelp medical alert system.
    What is MobileHelp’s cancellation policy?
    If you’re not happy with your emergency alert system, contact MobileHelp customer service to cancel the service at any time. All equipment must be returned at your expense or else you’ll be charged for the items and have to pay service fees. After MobileHelp receives your returned system, you may be eligible for a prorated refund. If you return your system within the first 30 days, you'll receive a full refund.
    Where are MobileHelp monitoring centers located?
    All of the MobileHelp operators are based in the United States.
    Do MobileHelp emergency response services require a landline?
    No, MobileHelp emergency response services do not require a landline.
    Does MobileHelp offer a warranty on medical alert devices?
    MobileHelp makes no guarantees or warranties. However, the emergency alert systems provided by MobileHelp comply with the Food and Drug Administration’s Good Manufacturing Practice.
    Does MobileHelp offer a free trial period?
    Yes, MobileHelp offers a risk-free trial period for 30 days for medical alert systems.
    Are MobileHelp devices waterproof?
    Wearable MobileHelp devices are waterproof and can be safely and effectively worn in the shower or the bath. The portable communication device, cellular base station and wall button are not waterproof and should not be taken into water.

    Do we recommend MobileHelp?

    If you strive for independence but also want the peace of mind that help’s always close, MobileHelp is a good monitoring option. Its devices use some of the most innovative mobile technology, making the extra cost worth it. In an emergency, MobileHelp can contact the necessary services and your closest contacts to help keep you safe.

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    How do I know I can trust these reviews about MobileHelp?
    How do I know I can trust these reviews about MobileHelp?
    • 4,008,098 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.

    For more information about reviews on ConsumerAffairs.com please visit our FAQ.

    Page 1 Reviews 0 - 6
    Rated with 5 stars
    Verified Reviewer
    Original review: May 27, 2022

    Mobile Help was really kind and supportive about a situation we were facing involving my mom's dementia. Everyone I communicated with was very kind, and I really appreciate that. I'm glad to write them a positive review because of how they handled our situation.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: April 23, 2022

    I am pleased with this device. It is accurate and easy to use. The people we have talked to have been courteous and knowledgeable. We have called them several times and gotten all the answers. I also have told other people about it.

    Be the first one to find this review helpful

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Feb. 16, 2022

      The first few days I sat and stared at the box and did nothing. It felt like a big step. But I am 66 and uncertain on my legs and it is also the first time I am living alone in a place since college. I am very strapped for money, but this purchase does make me feel better. It was very easy to set up. I am happy so far.

      2 people found this review helpful
      Rated with 4 stars
      Verified Reviewer Verified Buyer
      Original review: Nov. 27, 2021

      They said it was successful. I was relieved. As I was amazed at the technology, just turn the phone on and it records the trip. My first 2 trips were for my groceries. and my third trip was an invitation for thanksgiving dinner, in Guildford, I try to take the safest trip not the shortest or quickest. Nowadays you take your life and those around you are in your hands, it is no small matter. Avoiding heavy traffic is a must, for the safety of all concerned, leaving ahead of time helps so you do not feel rushed. Mobile Help could make people more aware of their driving habits, for the safety of all.

      Be the first one to find this review helpful
      Rated with 1 star
      Verified Reviewer Verified Buyer
      Original review: June 10, 2022

      Since I’ve had the device, I have fallen twice. The alarm went off neither time. The second fall was in the bathroom. I bruised a rib and went to the emergency room. It would’ve been nice if the alarm had gone off. I feel like I threw my money away, and I paid for the whole year!

      MobileHelp response

      Hi Jane, We received your review, and we are sorry to hear about your recent falls. We hope you are recovering quickly, and we would like to contact you to help prevent this from happening again in the future. At MobileHelp, your safety is our number one priority, and our Technical Support team is always happy to help with any issues you may experience with the equipment. What would be the best number for us to reach you on? You can also reach Technical Support directly at 877-827-6207 Option 1. We look forward to speaking with you soon, and thank you for being the most valued part of our MobileHelp family.

      Be the first one to find this review helpful
      Rated with 2 stars
      Verified Reviewer Verified Buyer
      Original review: Nov. 27, 2021

      I had a false alarm almost every day. All the people in the company tried to help and were very kind, even sent me an older model, which might be less sensitive. Finally, I spoke with someone in technical support who told me I that I should never wear it when I ran with the dogs, or mowed the lawn or did anything active - which was the exact reason why I bought it in the first place. So it was a total waste of everyone's time, so I returned it.

      2 people found this review helpful
      Rated with 5 stars
      Verified Reviewer
      Original review: Nov. 12, 2020

      I had a very conversation with a lady, I'm sorry but I don't remember her name. She listened to my kinda long story about why I feel I need a medical alert button, or whatever they're called. And she listened to me tell her about other things too. I felt like I was talking to an old friend! So, I'd say I enjoyed signing with Medical Alert!

      Be the first one to find this review helpful
      Customer increased Rating by 3 stars!
      Verified Reviewer
      Resolution response: Sept. 25, 2020

      This company went way beyond what I was asking for in order to resolve my complaint. I have been a customer for 7 years and have never encountered poor technical support before. I had a long talk with the supervisor of the department and he did everything in his power to make things right and then some. I would have to say that my poor experience was just a fluke and not the norm. I am still planning on remaining a MobileHelp customer.

      Original review: Sept. 15, 2020

      I have been a customer of Mobile Help for 7 years. I never had an issue with the company until now. I recall years ago; the main alarm unit wasn’t working right but I don’t recall the exact problem. The company happily and immediately replaced the main alarm unit without hesitation. Recently, August 2020, the main alarm unit stopped making a reliable connection between the alarm box and the cell tower it was accessing. When the alarm box could not make a connection with a cell tower then the lights would start blinking constantly. For weeks, the box would only sporadically make a connection rendering the service unusable.

      I tried an experiment. I turned the box off with the power switch on the back. I waited to give the box time to reset. Then I turned the unit back on. Everything seemed to work fine for a while. Correct time and date. The lights did not blink like before for a while. Then the problem returned. So, I started watching the alarm box display. What I noticed was when there was at least 1 bar of connection, like on a cell phone, then the lights did not blink. When there were zero bars then the lights went back to blinking again. The blinking lights never got better.

      On September 14, 2020, I called tech support and explained the problem. I found the tech support rude and unwilling to listen to me. I explained that I had already tried the “reset” fix he was suggesting and that it failed. The guy refused to accept that I had already tried his solution without success. To make the guy happy then I tried the reset fix again. The system had the same result as when I reset the box. I tried to explain that the box will fail again within a short while but since the box was working at that moment then he considered the problem solved. I’m a very sick senior citizen and need a reliable alarm system to call for help. So, I told the tech support guy that I wasn’t satisfied with his solution because he didn’t actually solve the problem. I knew the system would fail again just like it did the night before when I reset the box.

      I told the guy that I wanted to close my account. Tech support stated that as soon as I returned the equipment then they would close my account. I asked if he could text me the return information and he said he could not do that. So, I asked if he would email me the return information and I was told he was unable to do that either. I got tired of this guy’s attitude and behavior so I told him I was going to end the call and speak to customer service instead. So, I called customer service and it was they who volunteered to email all the return information to my email address on file. It cost me $25.00 to return the alarm system to the company. They did not offer to pay for return shipping. I still can’t figure out why they would make a loyal 7-year customer pay for return shipping. I guess I wasn’t such a valued customer after all.

      My only real regret is that I persuaded my parents to get a medic-alert system from this company. Dad is on hospice care who visit him in his home. They operate a 24/7 nurse hot line which he can speed dial on his phone to get help any time of the day for free. I seriously regret getting my parents involved with Mobile Help. I don't recommend this company because when you have a problem then tech support is not very supportive and downright rude.

      Be the first one to find this review helpful
      Rated with 1 star
      Verified Reviewer Verified Buyer
      Original review: July 22, 2020

      I purchased a 1 year term, "MOBILE HELP" medical alert system for my mother. I purchased their products and service on Oct. 14 2019 and my mother passed away so I returned the equipment June 6th 2020. We used their services and equipment for 8 months, 4 months not used. So according to their terms of cancellation I would receive a PRO-RATED?? refund. They refunded me $80.00. Here is the Math! Purchase price 1 full year $ 519.50 = $43.29 a month. 8 months service used 43.29x8= $-346.32. Total amount refund should be $ 173.18. WATCH OUT FOR THIS COMPANY!!!! YOU CAN DO BETTER, SHOP AROUND.

      9 people found this review helpful
      Rated with 4 stars
      Verified Reviewer Verified Buyer
      Original review: June 9, 2020

      Overall my experience with your employees has been outstanding but I have had issues with the company THAT the employees have fixed. Everyone has gone over-board to fix the issues. However, the phrase, "How can I be your hero, today?" scares me because it implies that something terrible is going to happen before the end of the day. All that phrase is doing is prophecy that we all are vulnerable to die. I HATE IT, Kitty

      3 people found this review helpful

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        MobileHelp Company Information

        Company Name:
        MobileHelp
        Year Founded:
        2006
        Address:
        3701 FAU Blvd, Suite 300
        City:
        Boca Raton
        State/Province:
        FL
        Postal Code:
        33431
        Country:
        United States
        Website:
        www.mobilehelp.com