MobileHelp is an FDA-registered company with a quality system in place that is based on FDA Medical Device Good Manufacturing Practice (GMP) Regulations in 21 CFR Part 820. As the first company to offer a mobile medical alert system, MobileHelp proudly holds an A+ rating with the BBB. A premier provider of mobile medical alert systems, MobileHelp offers the Duo, Classic and Solo Systems. MobileHelp Duo is the most complete mobile alert system, providing GPS emergency assistance at home and away. MobileHelp Classic is a cellular in-home medical alert system which installs in under a minute and does not require a landline telephone. MobileHelp Solo is a lightweight mobile emergency medical system that also works at home and away. Call for emergency help 24/7/365 simply by pressing your Help Button. MobileHelp also provides Fall Button, which can automatically detect a fall and signal for help, even if you can’t press a button, as well as Connect Premium, which provides savings, lifetime price guarantee and protection against lost equipment that can save up to $300 per year.
MobileHelp has a reputation for the highest quality affordable mobile medical alert systems, empowering you to live an active life, at home or away, in all 50 states.
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Very important if you live alone to have MobileHelp. As I had a problem sleeping, I decided to try my recliner chair in the bedroom. It was too low, since my hip surgery I did not have the strength in my legs. I could not get up. I pressed my alert bracelet & 15 minutes later 3 handsome guys from Fire Rescue arrived & assisted me out of the chair. No fuss, no muss they entered my home via the lock box.
I have had Mobile Help for several years. Never needed it until August 6, 2018 at approximately 3:00 AM. It was at that time that I slipped and fell on my hardwood floor in the Master Bedroom. As soon as I hit the floor I knew I was hurt. Two of my four rabbits came over to me. Bandit nuzzled against me. She sensed something was wrong. Next, Ryan, her mate came over. They are very loving, affectionate and intuitive animals.
I could not get up because of the pain. The only phone I could reach was the Mobile Help unit. I used it to summon help. The operator at the other end was very helpful. Emergency911 was called. While it seemed like forever, in fact only a few minutes, 911 arrived. Because I had forgotten to put the key box back out on the back door after oiling it, 911 had to remove some of the exterior door molding to release the door. As they are putting me on the split stretcher, Victor, my youngest and largest rabbits at 19 pounds came over and then positioned himself between the medics and me in a defensive posture. 911 was somewhat wary. I reached out to Victor. I told him that I was hurt and they were going to take me to get help. Victor moved away and let them take me away.
If it had not been for Mobile Help, I would have died. I live alone in a rural area. The neighbors are not known to me. There is no one who checks on me. Mobile Help was indeed my last chance to get help and a lifesaver for me. The money paid to renew their subscription was worthwhile. I have a home phone, a cell phone and On-Star and I could access any of them. In a true emergency, only Mobile Help worked for me.
I first decided I needed a personal alarm system about 21/2 years ago. At that time I called the Medic Alert Foundation (I was a member) and they suggested I sign up for LifeLine which I did. About a year after I started using their system I accidentally pushed the emergency button and immediately got a message "Help is on the way". However 90 minutes later nothing had happened. I called LifeLine, who immediately replaced the emergency button and took back the defective one.
After analysis they told me the old button had never been initialized in the factory - it did not work! About 6 months later I fell on 2 consecutive days - no alarm went off in either case. When I called LifeLine they told me if you get up right after a fall, which I did, the alarm is canceled. Based on what happened previously I did not trust the system and decided to switch. I am very happy with the Mobile system that I am now using. When you fall (I triggered a fall alert when exercising) the system detects it and the "Help" person comes on the line. This system is easy to use and it works!!!!
I called to inquire about this system for my mom and Marina ** was so helpful, she explained the system, how it worked and my options.. I gave my mom all the info and she decided on this system vs the others which we all agreed (her children). This system is one of the top rating systems that I researched. When I called back to order with Marina, she took her time to go over the options again and took my order. Once she was done with her part she sent me over to Tammy to set up all the personal information on my mom. My mom has had this for almost a week and she loves it. She didn't want the necklace device, she opted for the bracelet and she loves it, she didn't want anything too big. Someone at church thought she had some kind of fit bit on.
Both of these representatives were both helpful, professional, informative, and really cared about my concerns. My mom has had this system for almost a week now and she LOVES it! I also called when we got the system and the person who walked me through to make sure it was all set up correctly was amazing, sorry I do not remember her name. I have called back a few times with questions and it has always been a pleasure speaking to the representatives. I look forward to continued service with this company. Thank you.
Your package with my equipment arrived promptly, and I was generally pleased with the instructions. Could have used a little more detail, but it help me get started. I opened the box, and plugged in the base and mobile stations. Next day I called the Technical Support Center and Gervon came on line. I WAS SO IMPRESSED. He had time for every question. Never indicated ANY impatience or irritation. His/your service was fabulous. Then he transferred me to another area where they asked questions about my characteristics. I didn't get this person's name, but they were again exceptional. You FAR exceeded my expectations, and I am a grateful and happy new customer. I have already recommended MobileHelp to a friend.
I cannot say enough complimentary things regarding the people I worked with at your company. To begin with, I did research on several highly rated companies, talking to representatives at each. All had some good points, but when I talked to Jeff in your sales department, he really impressed me. I was not finished with my research, but finally just ended this and decided on MH. During this interim period, Jeff called several times to check and see how things were going without being pushy and obnoxious. He is first rate and a major asset to MH. In fact, all of the different people that I then talked with to set up my plan and service are positive attributes to your company. I have peace or mind now, as do my family members here in Casper and in NYC. Thank you for your outstanding personnel and program. Sincerely, Dude.
I am a 75 year old man who has been in the customer service business for about 60 years of my life. I have probably dealt with about every type of personality that one could ever come into contact with. Some very positive folks and some who are not. My experience with MobileHelp people began with a lady whose name is Linda. She is someone who displays all that is wonderful in your company. Congratulations to all your team who went the extra mile to accommodate everything I needed to know and for going the extra mile. You can definitely expect many referrals from me in the future. An A+ goes out to all of you folks at MobileHelp.
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Latifah took care of the refund the same day. She was very courteous and cared about my problem. I thank her for being so prompt. All MobileHelp should be like Latifah. I dont have forty words to describe my experience so I will just say my time with MobileHelp has been worth the money and your customer service is excellent
Parents had MobileHelp for 6 years. Due to mother passing, we no longer need the service. Great customer service from ordering to monitering.. Great help in cancelling service. Very understanding. WOULD RECOMMEND THIS COMPANY TO EVERYONE. Thank you MOBILEHELP..
Excellent customer care! Great support setting up and answering questions about the device. Each representative has been patient and knowledgeable. The overall system is well thought out. The responsiveness of the team really makes using MobileHelp a top notch experience.
Mrs. Jamira/Teresa. To God be the glory. These ladies were very pleasant to work with, Jamira help set up my device and Teresa from customer service, they made me feel as ease, they were friendly, considerate, and cooperative. Very well pleased.
I was planning on cancelling because of another company's lower price on a machine. So I was talking with Alex and he connected me with Teresa. She checked and was able to get me a lower price for me and so I decided to stay with MobileHelp. Thank you for your help.
The company my father was using had terrible customer service and very unclear billing. From the first call, I knew mobile connect would be a different experience. Every person I spoke with at mobile connect was helpful, informative and cheerful. Getting his system ordered and set up was very easy, as was understanding what options would suite his needs.
Outstanding service by Mr. ** (salesperson) who helped me and offered me the best service for my financial situation. I am 76 years old, retired with many health issues. Ms. ** a supervisor who went over and beyond to help me with my bank account. Appeared that each time I called to activate the service, my account was charged $1.00 each. total of $6.86. Ms. ** is very knowledgeable, respectful, and very effective employee. I was ready to cancel the services. Because of Ms. ** I did not. Both this employee are EXCELLENT representatives for your company!
Spoke with two representatives... one, Paula the other, Jan. Both were knowledgeable, professional and gave me the information needed to purchase a plan that is best for our family. Outstanding customer service! I look forward to gaining more independence using my mobile device service wherever I go!
I will continue to recommend this unit especially the unit with GPS to anyone looking for a system. My mom benefit from the system a few times. The only reason we no longer require the service is I have 24/7 care.
I selected MobileHelp after reading reviews of several other systems. I knew that Mobile Help was highly rated, and the reviews supported that impression. I have had two contacts with "chat assistance" in the process of placing my order, and I found support staff to be very patient, thorough and helpful. It is refreshing to do business with a company that obviously values its customers, and I would recommend highly to friends.
I ordered a new iPhone for an employee but could not activate it so he was unable to make calls or text. I contacted VerizonWireless for assistance and within a couple minutes the issue was resolved. The person who assisted was very nice and walked me through the process.
Linda was the perfect person to help me work through my dilemma of changing from another alert company (was not satisfied with their fees and customer service). With no pressure, Linda worked through the systems available and which one would serve my needs best. I am looking forward to a long relationship with MobileHelp!
I purchased the MobileHelp Solo System with GPS and fall detection. I paid the $92.67 to cover the equipment and first month of service. The first unit arrived, but we could not get it to connect to the GPS. The customer service representative had us try putting it in a window and even go outside, but nothing helped. They use the AT&T towers to connect. My phone is through AT&T and I've never had trouble with the connection. They sent me another system which did not work either. They insisted it was the weak signal in my home, but I always have at least 4 bars on my phone, so this didn't make any sense.
They told me to use the return label and send both systems back. I do have to say their customer service is phenomenal! The reason for the 2-star rating is because now they tell me I'll have to wait 30 days before my money can be refunded to my account. When you're only on social security, every penny counts. It didn't take them 30 days to take the funds out of my account. Most places refund your money in 3-5 business days. I think this is a scam so they can continue to collect interest on the money for as long as they can.
It was a pleasure speaking today. I am so happy we were able to address your concern. If you need any additional assistance, please contact Customer Care at 877-827-6207.
Had Home system for my Mother, because she is alone 4-5 hours a day. Had hopes this would alleviate concerns from her and myself... but it didn't. System is unreliable. Had multiple false alarms of her falling or being in some sort of distress when she was asleep in bed and pendant was lying on table... and had local emergency services showing up at all hours of the day (mostly early AM) letting themselves into the house as planned and waking everyone. Then she fell twice... and it failed to send signal that she had. First time she was on the floor for hours until daughter came home from work and found her. Last time I was. She hit her head pretty hard on the floor that time. That cinched it. Called Customer Service and cancelled membership and shipped product back per their instructions. I won't recommend them to anyone.
I called MobileHelp with questions about purchasing a unit. Stuart ** provided all the information needed and inspired me to purchase a unit for my safety. My experience was quite positive and enjoyable. The services offered and provided by MobileHelp far exceed some that I have research. Thank you.
I just want to say that MobileHelp provides a consistent, reliable and affordable service. MobileHelp did exactly what it was supposed to do - it allowed my mom to remain in her apartment longer. She had several emergencies and the buttons did what they were suppose to do - emergency services arrived promptly, and the notification process also worked very well. The only reason we are stopping the service is because my mom has entered an assisted living facility that has call buttons everywhere. I would recommend this service to anyone. I don't endorse many products publicly, but this one really works, and really makes a difference in the lives of seniors living alone.
Sam is my hero! It was my first call of the day and he set it to a peaceful level. He was professional, knowledgeable, timely, polite and cheerful. MobileHelp is always so easy when it comes to taking care of business. Nice way to start the day!
I ordered the product from the salesman - a home unit with fall detection. He provided me with a good deal at $34.95 a month + a one time shipping fee of $15. No contract, no activation fee etc. The next morning I checked my bank account and to my shock, the company took out $49.95 + $44.95. I immediately called to get this corrected. Instead of trying to help me, they started saying that I owed the activation fee of $49.95 and the recurring monthly fee of $44.95. The next person I was handed off to had different numbers. I kept repeating that I wanted to CANCEL the entire order and get all of my money back. They continued to talk over me and try to sell me their product. Finally they agreed to cancel. This is the most dishonest company I’ve dealt with. Their customer base is seniors and the disabled. How can they treat us so horribly?
The customer service member was very professional and friendly. He was accurate in his information and completed the necessary information exchange in a timely manner. I am so thankful to have MobileHelp for my parents. We have used it multiple times this year and it brings peace of mind to us kids.
I have needed a call alert button and was wanting information for my 90 year-old father. Shawn was very knowledgeable and was patient in answering all of our questions. I hope we like the product as well as I liked dealing with Shawn. I would suggest that the girl (Bridget) that took my dad’s health information would have talked slower as her accent made it difficult to understand her.
My mother-in-law had a stroke 7 years ago and is paralyzed on the right side. She has had several seizures since then and had been cared for by her partner of 30 years. Her partner passed away last May but my mom-in-law didn't want to leave her home (we live 30 miles away). I did a little research and found MobileHelp. From the first time I contacted them, they have been nothing but pleasant and helpful. She spent the summer and fall at her home. Because of our Upper Michigan winters, we moved her to our home for the winter. I called M.H. and, once again, I spoke with a pleasant person to change her address for the winter. I got a phone call sometime last winter saying that the battery in her pendant was dead and they were going to send us a new one. It came within days and I called them and they set it up. Easy! They provide a great service. I would absolutely recommend MobileHelp to ANYONE!! MobileHelp is amazing!
I was familiar with wearing an alert button, but switched to MobileHelp because it offered the GPS fall button which I feel is especially necessary when leaving home to shop, attend church or social gatherings. I especially want it when taking daily walks which take me 10 or 12 blocks from home. I also chose MobileHelp because the Mobile Device and the button were smaller to wear and/or carry in my purse. Although information warns that the alert may not always detect a fall, I have found it to be very sensitive and was even found in a large crowd of people when it accidentally went off because the strap of my purse in which I had placed the Mobile Device slipped from my shoulder to my wrist! Although MobileHelp's offices are on the opposite side of the US I have experienced accurate, prompt and professional response. Thank you MobileHelp!
When I called I just needed clarification on a few things I wanted available on the device. When I spoke to Samuel he was patient. When I asked him questions he answered all of them to my satisfaction. He was very friendly and helpful. When he transferred me to Bridget she was just as nice when reviewing my information and again offered to help me with any other questions I might have. All in all they were very helpful and not pushy to get me to order.
My friend began using your MobileHelp service in March 2011. I, as her POA, Health care surrogate, found it to be most satisfactory for her as she could maintain her independent lifestyle. When she asked for your help, it was prompt, I received a phone call within 2-3 minutes of her call for assistance wherever I was. It gave me peace of mind that her needs were met so well. As one of the most organized people I've ever known, she left instructions on how to return the devices she used, the box for shipping was right where she said it was. Thank all of you who allowed her to be as independent as possible.
After several falls that resulted in broken bones and much rehab, I set up the MobileHelp services to allow Mom to stay in her own apartment as long as possible. She actually had to activate it the first day of the service and several times since. We have been fortunate that she has not broken anything, but just needed assistance with getting back up or other minor medical issues. Even though we have family only a block away, this service has been great. It has become a family joke that I have the emergency response number named in my phone as "Mom's Down". Even if she does need to move in with me later, I plan to keep the service, especially with the ability to reach help from anywhere to allow her as much freedom as possible, as well as my peace of mind during these changes. She calls this my "year-round gift plan" for her. Best dollars I've spent on Mom.
MobileHelp expert review by Shelley Webb
At-Home Help service from $19.95/month, On-the-Go Help from $37.95/month and Wearable Help from $24.95/month. Combination packages available.
No hidden fees: No long-term contracts, hidden fees or shipping costs for your device.
FDA registered: Quality system is based on FDA Medical Device Good Manufacturing Practice (GMP) Relations.
Base station backup battery: If your home loses power, the base station will continue to work for up to 30 hours.
U.S.-based service: 100 percent U.S.-based sales and customer service to ensure helpful consultations.
MobileHelp Company Information
- Social media:
- Company Name:
- Year Founded:
- 3701 FAU Blvd, Suite 300
- Boca Raton
- Postal Code:
- United States
- (800) 800-1710