- Max. panel efficiency
- 22%
- Payment options
- Cash, loan, lease
- Workmanship warranty
- 10 years
- Year founded
- 2007
Sunrun offers personalized residential solar panel system design throughout Connecticut. Reps start by looking at your past electricity bills to estimate your energy needs. Then they use a specialized modeling tool to create the optimal system design based on your specific roof characteristics like shading, pitch and sun exposure.
Its leasing program is great for Connecticut homeowners who want to go solar without the big upfront investment. You don’t have to pay for the equipment, installation, permitting or financing. Sunrun owns the system, and you pay a fixed monthly fee. Lease agreements typically last 25 years.
- “Signing up with them was very pleasant and easy. Then the installers came and did everything in one day. Everything about it was great. My bill is a lot less and it's pretty convenient.” — Yessel in Bristol, CT
- “Sunrun sent a lot of information and I just have to sit and digest it, such as how I'm able to store the solar. They will give me the report on what I’m producing and I gotta look at that and compare it. The installation was professional and smooth. The experience with Sunrun has been good so far and I'll recommend them.” — Jonathan in Bridgeport, CT
- “The salesman with Sunrun did a thorough job of explaining what the process was and what they were offering. … The installation was seamless. The installers were in and out in a day. The permitting process was well-organized and it was a very smooth experience. Sunrun is saving me tons of money. The app could be an area of improvement though. I'm an engineer and a data guy so I wouldn't mind drilling into more details.” — Joshua in Windsor, CT
Eric and Melanie in Seymour, Connecticut, said that their local rep was fantastic: “Responsive, explained things in great detail, always communicated changes that were occurring and what step of the process we were on.” But everything else was awful. They are paying more than expected, and customer service has not been helpful. “Lots of run around and lots of no answers,” Eric and Melanie told us. “Their customer service representatives are trained to reiterate what you say, over and over again. It is infuriating.”
Similarly, C. In Hartford, Connecticut, said that reps were helpful at first, but customer service isn't that great when you call. Another customer, Angela in Seymour, Connecticut, told us about roof leaks and poor customer service from Sunrun.
Sunrun is a leading residential solar, battery storage and energy services provider in the United States. The company pioneered solar-as-a-service models, making clean energy adoption accessible to homeowners through flexible purchase, leasing and payment plans without large upfront costs. Its Brightbox battery storage system works with both Tesla Powerwall and LG Chem lithium-ion batteries.
- Accessible financing
- Battery storage solutions
- Monitoring and maintenance
- EV charging solutions
Sunrun offers warranty coverage, system maintenance and a performance guarantee. The warranty covers workmanship and equipment for 10 years. The 95% system performance guarantee lasts 25 years. Leased systems typically come with free maintenance and repairs.
You can also pay for your system upfront or take out a loan, but Sunrun’s leasing plans are what really set it apart from other solar options in Connecticut:
- Monthly plan: You can lease Sunrun panels for as little as $0 down. Then, you pay a fixed monthly payment for the term of your leasing contract, typically 25 years.
- Full amount lease: You can prepay for up to 25 years of solar energy.
Pros
- Custom solar designs
- Flexible payment options
- Decent warranty
- Daily system monitoring
Cons
- Some customer service complaints
- Some communication issues
- Limited price transparency