NuWatt Energy

NuWatt Energy Reviews

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About NuWatt Energy

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

NuWatt Energy specializes in residential and commercial solar energy solutions. It offers solar panels, backup batteries and sunroofs. Service areas extend across parts of California, Connecticut, Florida, Massachusetts, New Hampshire, Pennsylvania and Rhode Island.

    NuWatt Energy Reviews

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      How do I know I can trust these reviews about NuWatt Energy?
      • 4,476,427 reviews on ConsumerAffairs are verified.
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      • We use intelligent software that helps us maintain the integrity of reviews.
      • Our moderators read all reviews to verify quality and helpfulness.
      Page 1 Reviews 0 - 10
      Customer ServiceInstallation & SetupStaffReliabilityProcess

      Reviewed March 28, 2024

      Our experience with NuWatt Energy was great. The team demonstrated outstanding professionalism and expertise, offering a meticulously designed system that is both flexible and efficient. The solar installation process was smooth, successfully navigating the complexities of site preparation to meet the promised timeline. The installation crew was efficient and extremely polite and courteous. Throughout the process, the NuWatt staff maintained excellent communication, ensuring we were well-informed every step of the way. We highly endorse NuWatt Energy for their impeccable service and reliability.

      Installation & Setup

      Reviewed March 27, 2024

      Highly recommend Nuwatt Energy! They installed my 12.4 kw DC system with microinverters back in July, and it was a smooth process working with them even in Somerville where the inspector is tough to deal with. I am moving forward with them for heat pumps in my home as well, as they are familiar with getting me a $10k rebate and offering great products.

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        Customer ServiceInstallation & SetupPunctuality & SpeedStaffProcess

        Reviewed Jan. 9, 2024

        I had an excellent experience with NuWatt Energy, largely thanks to their representative, Maan. He was incredibly professional and responsive throughout the entire process, making everything transparent and trouble-free. Even when I had concerns about the roofing during installation, the project manager was a fantastic advocate, working tirelessly to address my concerns.

        NuWatt's overall process impressed me with its organization and communication. The project managers were always on top of everything, frequently updating me about the status of my project. The installers were punctual, professional, and helpful. They went the extra mile to accommodate my specific requests, such as avoiding surface-mounted conduit and ensuring some panels were perfectly centered on my roof. As someone who gets anxious about projects involving major aspects of my home like the roof and electrical service, I was very pleased with the outcome. Everything turned out great, and I'm even generating slightly more power than I expected. Overall, it was a very positive experience with NuWatt Energy.

        Customer ServiceInstallation & SetupContract & TermsCoverageOnline & AppStaffProcess

        Reviewed Jan. 7, 2024

        This is the first time I've had a bad enough experience for me to go out and leave a review about what happened. I plan to file complaints with the Better Business Bureau (BBB) and the Massachusetts Attorney General’s Office. If these issues continue, I may have to reach out to lawyer as well. Quickly covering the two big issues I've specifically had before going into some other general reasons for avoiding this company.

        1) The install was promised to take 2-4 months. It actually took 10 months.

        2) They installed a faulty system that they promised to fix and still haven't delivered.

        More detail on number 1: We signed a contract with them in January of 2022. The initial promised timeline for the project was 2-4 months. They missed that deadline. And every time I'd ask them about it, they'd project another 1-2 months before completion. Welp, it wasn't until November of 2022 that we were finally able to turn on the system. So we missed the whole summer and most of fall for power generation. Furthermore, upon turning on the system, it immediately ran into a software issue that took them another month to fix.

        Something that I absolutely have to highlight from this stage -- There was a point in the middle of that process where the project manager bizarrely tried to tell me that he never promised any timelines and he had no idea where I was getting these from. Which was truly baffling because we had all of that communication in writing. Not only that, but the contract they had me sign had the timelines! I proceeded to reply back highlighting the four times (to that point) where he promised a timeline. His response? No response. Not even a "My mistake, I'm sorry."

        More detail on number 2: We had our solar panels turned on for less than 6 months before the breaker started tripping anywhere from 3-10 times a week. Every time the breaker trips, we aren't producing energy. No notifications from the app either. I just have to happen to notice that the breaker tripped in order to realize we aren't producing energy. Even worse than that, there are times where the breaker will trip immediately after turning it back on, meaning we can't get our generation going for days. I contacted them about this and they agreed this falls under the warranty of the system, but they never came to fix the issue. This issue started back in early April 2023... It's now January 2024. I've emailed or called 17 times. They have given me absolutely no update and made no attempt to schedule a time with me to send the electrician. Twice they promised timelines that they failed to deliver. They promised to escalate the priority of the issue... Well it's been radio silence on their part since then.

        This is a company that will consistently make promises which they have no intention of keeping. As I've talked to them, I've come to understand their business model is to sell whatever projects it can and just put it on a backlog of todo items that they get to at their own convenience. They don't attempt to contract new electricians as their load goes up. I really wish I had just paid the couple extra bucks for the other companies that I actually have heard good things about.

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          NuWatt Energy service areas

          NuWatt Energy offers solar energy services across seven states.

          • California
          • Connecticut
          • Florida
          • Massachusetts
          • New Hampshire
          • Pennsylvania
          • Rhode Island

          Average solar cost by service area

          Solar panel costs vary based on your location and other factors. The map below shows average overall prices in NuWatt Energy’s service areas to give you a general idea of what to expect. Your specific energy needs, panel efficiency and other variables could make your costs higher or lower than these averages.

          Note: Costs in this table are average costs for the state and do not represent specific company pricing. "Average cost after ITC” reflects the cost after receiving the full 30% solar investment tax credit (ITC). “Estimated net savings” is the average amount residents in that state will save on electricity over 25 years, including their cost of installing a solar energy system.

          Equipment brands sold by NuWatt Energy

          As a solar installer, NuWatt Energy does not manufacture its own equipment. The company offers equipment from the following brands:

          • Enphase Energy
          • LG Electronics
          • Panasonic
          • Qcells
          • REC Group
          • Silfab
          • SolarEdge
          • Solaria
          • Solectria Renewables
          • SunPower

          FAQ

          What payment options does NuWatt Energy offer?

          You can pay for products and services from NuWatt Energy upfront or finance through loans and power purchase agreements.

          When was NuWatt Energy founded?

          NuWatt Energy was founded in 2010.

          How NuWatt Energy compares

          Compare NuWatt Energy on customer reviews, availability and payment options below. Read our guide to finding the best solar energy company for more.

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          NuWatt Energy Company Information

          Company Name:
          NuWatt Energy
          Year Founded:
          2010
          Address:
          400 Tradecenter Suite 5900
          City:
          Woburn
          State/Province:
          MA
          Postal Code:
          01801
          Country:
          United States
          Website:
          www.nuwattenergy.com

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