Tesla Energy

Telsa Energy, was a very easy process from the website to the contacts. I did the quote online and they are able to do most of the work from pictures you send them of the electrical panels from pictures of your home from google earth. All the paper work was done online and easy to follow. I had looked at several solutions and Telsa's solution was the most affordable. The referral program is awesome and I wish I had someone send me the referral so I could have saved the $100. Since then I have sent the referral to several folks that are using it to get the estimates.

I am writing this review for one major reason: To acknowledge an EXTRAORDINARY support agent at Tesla Home Energy that went above and beyond the call of duty to make sure that my support issue was handled COMPLETELY in just one phone call with her! I had called Tesla on multiple occasions to get support on my High Power Wall Connector (HPWC) for my 2017 Tesla Model S 90D. I was getting an error (6 Red LED Flashes and wouldn’t charge my car) and after troubleshooting with another support agent a week prior, I got no resolution besides him saying he would notate my account for when I was taking my car into service the next week. When I got there, no one could help me with the charger, and they directed me to call Tesla Home Energy, wherein I THANKFULLY found LISSY.

I had Tesla's Solar + PowerWall battery system installed in my home and I couldn't be happier with the system as well as the entire installation process. Initially I had some questions regarding the size of the panels that would be used on the system, as the original plans called out 315W panels, but the system as sold would have required a 340W panel to meet the advertised production capacity. Ultimately I got through to a Tesla representative who was able to help and they indicated Tesla was in the process of transitioning to the 340W panels and that was what would be installed on my house. On installation day, the team showed up with 340W panels and had 48 panels + 4 powerwalls installed in 2 days. The only frustration I had was how long it took my energy company to finally give permission to turn the system on (which of course is no fault of Tesla's)! Delighted with the results thus far!

I signed up for Tesla to install solar panels and 2 Powerwalls in July 2020. The system was installed on September 22, 2020, which was faster than I has expected. I did run into problems while waiting. I questioned why they didn’t recommend an upgrade with my main electrical panel which was only 100 amps. This issue was an installing problem noted, not only Tesla reviews but other solar companies as well. After several discussions, Tesla agreed that it would be best to upgrade the main electrical panel to 200 amps. I was told later that if I had not insisted that the panel be upgraded, they wouldn’t have installed the system on the day of my installation. My install date would have been pushed back.

Tesla has a compact and efficient battery. It fits inside a cabinet of your house, you attach it against a wall, it is flat and white. You have to plan to leave space around it, about 10 inches all over. Nothing can touch it, it needs breathing space. It is very esthetic, it is easy to hide. The Tesla battery is clean, it is not a toxic and dirty battery like the regular one. It comes with 20 year warranty I seems to remember. It is a long lasting battery, it is expensive to buy but since you don't have to replace it every 5 years, in a long term it works well. You can monitor all solar installation, your usage, your production via an app from your cell phone. It is very practical when you are not at home and even more when you are at home since you can monitor your daily consumption and organize your daily usage around it. I highly recommend it. I had 12 panels installed 4 years ago on my roof, I selected Tesla as a battery and cannot be happier.

Tesla never ceases to amaze. My solar experience from inception to installation was superb. The technology behind their entire process is superb. It really alleviated the need to ever talk to a person however the assigned Project Advisor was always only a text or call away. The installation team was prompt and professional which is exactly what you would expect from a brand such as Tesla. This experience has made me look at more of their product offerings and I can’t wait to embark on my next Tesla journey.

Team arrived on the day and time promised. Answered all my questions and did a very high quality installation which was above my expectations. My only disappointment was to learn on the day of installation that if I installed the battery and equipment inside my garage my local ordinances required concrete polls to also be installed to prevent a vehicle from running into it. This was not the fault of the installation team, I should have been told by my Tesla advisor. Other than that I am totally satisfied.

Tesla made the purchase and installation of solar/battery storage extremely simple. Their reps were in contact with me throughout the process and replied quickly to any questions that arose. Installers were very respectful and cleaned up after themselves. They also did a great, clean install and took the time walk me through the system and how everything works.

Just had my two new PowerWalls installed and they are working exceptionally well. Totally love them and really appreciated the install team. They arrived on time and were incredibly thoughtful and professional. The icing on the cake was a completely new circuit breaker panel. This was not expected and really makes me love the system even more.

Everything from the quoting, installation to customer service were great. All target dates were spot on and communication with my project manager was easy via text. I would recommend their service to anyone!