Tesla Energy

The Tesla Energy installation team that completed my 36 panel install was amazing. These guys really took pride in their work, and it showed. The team of Joe, William (Willy?), Angel, Tim, Ivan, and another tall gentleman from Melbourne, had great customer service, knowledge of the install, and were just a fun group to be with. For some reason, Tesla told them my install would be done in 1 day, so they were a bit stressed at first. I had been informed it was a 2 day install, and they took a full 2 days to complete the job. But the job was completed on time and accurately. Great work team!

I couldn’t not be happier with the system and install. Josh and his team were absolute professionals. They treated my home as if it were theirs. It was a 2 day install because the size of the system. (36 panels, 2 Powerwalls, 2 inverters, Gateway, etc.) They ran 1 conduit with the trim of my house from basement to attic. You can’t even tell if it was there! The plan was to put 33 panels on the back roof because that’s where all the sun was and 3 in front. They were able to fit the other 3 panels in the back which looks so much cleaner and there’s no solar panels in the front of my roof! Tesla also has different brackets so the panels are super low to the roof with a picture like frame to it. Also these panels are black so if you had to put them in the front they look awesome! They built a wall in my basement for the inverters, gateway, Powerwalls, and 2 electric panels. Everything was aligned and no wires showing at all!

I decided to use Tesla for my solar panels after reading several positive reviews on the web. The process with Tesla has been easy and moves along steadily. I first submitted a $100 deposit over the web for the Tesla medium sized solar system. I then took some pictures of my breaker box and electrical meter along with my roof and uploaded them to Tesla all within a Tesla account. Tesla got the project approved with the city and utility company and scheduled the installation about 4 weeks after my deposit.

I am writing this review for one major reason: To acknowledge an EXTRAORDINARY support agent at Tesla Home Energy that went above and beyond the call of duty to make sure that my support issue was handled COMPLETELY in just one phone call with her! I had called Tesla on multiple occasions to get support on my High Power Wall Connector (HPWC) for my 2017 Tesla Model S 90D. I was getting an error (6 Red LED Flashes and wouldn’t charge my car) and after troubleshooting with another support agent a week prior, I got no resolution besides him saying he would notate my account for when I was taking my car into service the next week. When I got there, no one could help me with the charger, and they directed me to call Tesla Home Energy, wherein I THANKFULLY found LISSY.

I signed up for Tesla to install solar panels and 2 Powerwalls in July 2020. The system was installed on September 22, 2020, which was faster than I has expected. I did run into problems while waiting. I questioned why they didn’t recommend an upgrade with my main electrical panel which was only 100 amps. This issue was an installing problem noted, not only Tesla reviews but other solar companies as well. After several discussions, Tesla agreed that it would be best to upgrade the main electrical panel to 200 amps. I was told later that if I had not insisted that the panel be upgraded, they wouldn’t have installed the system on the day of my installation. My install date would have been pushed back.

When I purchased my home, I was forced to take over the previous owner's contract with Tesla Solar or I couldn't purchase the house. We lost our home in the Northern California wildfires. My family lost everything, including all of the solar panels, in the fire. I was in escrow to sell the land and found out there were four clouds on title from Tesla. After literal days and hours on the phone with Tesla, I found out they are going to charge me $48,000 for termination of contract...even though I had no feasible way to fulfill the contract. This means that My family will lose all the proceeds from the sale of our land. My recommendation would be no never ever deal with such a heartless company. Tesla is more interested in the all mighty dollar than people or helping the planet.

Researched many vendors for Solar panels for about a year and found Tesla solar panels were cheapest. I requested for a system design for 17 panels for my needs and they accepted and installed in a timely manner. Did proper communication on every step throughout the project duration. System was on today morning and still need to see how the panels work as per configuration. But, overall it's a good experience with installation.

Tesla's recommendation, our purchase, and the installation happened with step by step precision. The installers are specialized into powerwall/electrical guys and roof solar panel men. The job was done in 4 days. It was scheduled for 3, but there was rain. Good crew and a good looking job. Can't turn it on until it passes county inspection and then energy company inspection. Tesla is impressive and every employee that I have talked with loves the company.

I was completely amazed with the level of care the Tesla installation team showed when they came to my home to install my solar system. Armand and his Blackbear team out of Orlando were on time and very professional. Every single team member was friendly and very accommodating to my personal schedule and needs. I highly recommend Tesla not only for affordability and quality but for the level of professionalism their team showed.

We finally got our Powerwall batteries installed on Friday and we are stoked! Already we are seeing the benefit of being off the grid at night now that we are storing power during the day. Only downside is that we were on the waitlist for 10 months! Otherwise, 5 stars.