Tesla Energy

My house is in escrow and I have been trying to get information on my Tesla solar system for the buyer. I created an account but couldn’t find anything about solar. All they talked about is their stupid freaking cars!! I will never buy a freaking tesla car just because of this. I called and the automated system kept referring me back to the stupid “enhanced” system at freaking tesla.com. If I could rip the stupid solar panels off the roof that came with the house when I bought the house I would. I wanted to give tesla a negative ⭐️ but there’s no button. Very disappointed!!!!

We installed a leased solar on our home in 2017 using their leased solar program. We had a leased solar unit on our former home & were able to transfer it to the new owners. That was in 2016. Since that time & particularly since the bailout of Solar City by Tesla owner Elon Musk there has been nothing but negative news on Tesla. We've had our current home on the market for over a year. It's a newer home in a 55+ community. We're retired real estate appraisers & know/understand the market well. The average marketing time in our community is 71 days with a 94.8% listing to sales price. We've had over 250 showings & walkthroughs & have not received even one offer! Tesla has migrated from the leased solar program to a Rental/Subscription program whereby solar panels can be installed by Tesla & if ever the owner wants them removed Tesla will do so for a cost of $1,500.

My solar panels have not been producing so Tesla turned them off. During the interim they were still billing over $140/month while the panels were inoperable. In addition I also had to pay BGE $120/month which is less than I pay Tesla. In essence I was double billed. Tesla refused my early production guarantee and refused to rebate for the months the system was inoperable. Tesla's solar panels are definitely not worth the money!

Their proposal sounded good and I signed on the dotted line 5.5 years ago. The first few years were fine but after three years the panels are losing power and they will not come out to find out which ones are dead. They do an "even up" on the anniversary of the start up where I get money of they do not perform up to contract specs and I pay them if they over produce. The first two years I paid them but the last three they have paid me. And there is an escalation clause in the contract that raises my rates 2.9% every year.

They were very good at selling the system and telling me it would be a great system for my home. After the installation of the solar and batteries. It does not produce enough to charge the batteries which makes my 2 Tesla batteries practically useless. The solar will not charge them it completely. Now They say my system is underpowered for my batteries but I signed off for the system so it is my fault. Tesla believes I should use my power better. They would however sell me a second additional system that would power my home, well and charge the batteries after I have had this system 1 year. This is at an additional cost!!!

Where do I start? My current issue with this company involves my roof. I relocated a year ago and was forced to transfer the “contracted” panels to my new house. The panels were installed and now my roof is leaking. I have a home inspection report for the roof with no leaks prior to moving in. The same technician who cleared the roof for the install recently reinspected and now is telling me I need a new roof (the same man). Now they are trying to have me pay a fee to temporarily remove the panels so I can have the roof repaired (my cost). They’re stories change every time I talk to them if I get someone on the line. And this is only my current gripe with the company. I advise for everyone who has a problem with Tesla/SolarCity to shut the system of and gain their attention. They need the electricity from your roof more than you think to sell and pay their investors. Or just stay away from that kiosk at Home Depot.

WE got our solar from Solar City, and never had a problem with them for 4 years. Since Tesla took over it's a mess. They lie and say they sent our true up check and have not. They even lied to the BBB! They are saying they sent a check and we have never received it. We have been waiting since March. We were behind payments but caught up and they said that's why they didn't pay us and even told the BBB that. Well we aren't behind now and still have not received a check. They even told the BBB in the beginning they were working on it. Oh and they also told us they laid off a lot of folks and had no one to sign a check. If anyone is interested in a class action suit against Tesla Energy, please email me **.

Originally has a remote Solar City rep do a plan for my house but I wanted somebody local. I found a rep through Home Depot to come out. I'll cut to it. He said I would produce 100% of my electricity based on my bills. The electric bills started coming in high. Worked with Solar City and got a lot of not helpful info like dust or shade issues. I gave 2 stars instead of 1 because after a year and writing a scathing survey, a manager from Tesla called and explained that my design is only configured to produce 59% of my electricity. That was sad news but prefer the honesty that I apparently did not read my contract and compare it to what I was told. Also that apparently when you have a loan in this case through Techcu, the electricity rate is charged higher like as if BMW charges me higher gas prices while I finance the car. Today I turned around and paid off the loan so will have to see if this is in fact true.

Solar City installed solar panels in 2015. In July, 2017 a bad storm resulted in my having to put up a new roof. Solar City removed the panels and then reinstalled them on 12-27-17. My roofer did an inspection and informed me that Solar City had drilled through the new shingles thereby voiding both my roofer's warranty and the mfg warranty. I had my roofer replace the damaged shingles for $670. The proper way to install fall protection equipment is to lift the shingle, drill the substrate, attach the anchor and when finished, reattach the shingle intact. I have spent 3 months in phone calls and e-mails and Tesla (Solar City) has refused to reimburse me. My only recourse now is to go to Small Claims Court. DO NOT DO BUSINESS WITH THIS COMPANY! THIS IS NOT GOOD CUSTOMER SERVICE!

We have a Tesla car and wanted to put in solar with the Power Wall for charging and back up. When we first contacted the local Tesla Solar team, we were originally told that the wait for the Power Wall was 12 months due to Tesla providing batteries to Puerto Rico. They then told us IF we bought the solar system from Tesla (we originally were going with a local vendor and just buying Power Wall from Tesla) they could get them in 4 months. So we signed an agreement (for $65K cash), paid the deposit and had the initial site visit. We were told to have our electrician meet with the installation team as we would need a separate sub-panel for the backup. All good. UNTIL we get a call 2 weeks later saying that there was a sudden "global demand" for the Power Wall and now it is 10 months to get them.