Tesla Energy Reviews

Wonderful, fast, and professional installation of a 14kW system and 1 Powerwall. Installation took 2 days, and they were super efficient. The order process was a breeze, too. I went from ordered to installed and fully powered on in 3 months. With charge on solar, I charge up my EV with free energy from the sun daily. So long, NV Energy!

We had Tesla solar panels and a storage battery installed with our new Arden build. We have enjoyed cost savings, and it is rewarding to know that we have a greenhouse and that Tesla is part of that. However, 8 years later, a function that connects the battery to the roof panels broke. I have been waiting 24 months, and it still has not been fixed. We are no longer enjoying the benefits of solar power. I have contacted Tesla and their nominated contractor multiple times to get it fixed, and they have not responded. After a huge effort from my husband and me, Tesla sent a 'part' to the contractor, and they arrived to 'fix' our issue. After 10 minutes, the contractor informed us that the part was 'wrong' and now we need to wait another 24 months (I assume) for another part to be sent and trialled. They left and I have not heard a word since. So, while I was impressed with initial set up, the after sales service is so poor I cannot recommend Tesla at all.

Horrible customer service, long waits for appointments for repairs. My system has been out for 2 weeks still waiting for someone to email me about the problem. Had a leak in my roof, had to wait 4 months before they would come out and remove them so I could get the roof repaired, which caused a huge problem with my ceiling. SolarCity was a whole lot better than Tesla when they owned this company.

I have to wait any where from 1 to hours just to speak to any "real person" they make it very difficult to schedule any service. Just want you to do the typical cookie cutter self tech videos. Have never struggle so much to get any sort of real customer support. Instead of having its own customer dept. on website they have items they try to sell you?

I just had Tesla solar and Powerwall installation. Had a great Tesla install crew here for 3 days. The crew could not have been more professional, kind, respectful, knowledgeable and helpful. Awesome products too! It just works!

Tesla is just a joke. You as a customer is just a bouncing ball. They just push you around and don't help. Our first panel was with SolarCity, they got bought out by Tesla. Fast forward 15 years later we wanted to put 2nd system, then the problem started. First they push with project saying you will get deposit back and etc. Then we got project plans, ok. And saying since we have roof tiles, need backfill, per Tesla. I contacted contractor they provided, guess what 25K work! Will you do 30K solar system with 25K roof work?? So I told advisor we won't proceed. She started not returning texts nor emails. So I cancelled through app. 3 weeks later I emailed where Is deposit back? Email was template saying takes about a month. OK. 3 months went by. I was at Tesla doing service, I asked and reply was because we cancelled ourselves. I was told can reach out online.

Best customer experience ever. Before they left, seeing generation and savings. Entire process was amazing: research, Tesla employees, preliminary design, quoting, final design, ordering, permitting, project management, installation, commissioning/startup, operating, app, savings.

This has been an extremely frustrating experience. There is no reliable way to check installation status, and communication is almost nonexistent. Our original installation was scheduled for 10/28/2025 (over a month of the day we call for installation), but Tesla canceled the same morning, notifying us by email. I had to reschedule myself, pushing the installation to 1/7/2026. When the crew finally arrived, they brought the wrong parts, meaning we now have to wait even longer for completion. The disorganization, lack of accountability, and repeated delays make this a horrible experience. Warning to future customers: Expect last-minute cancellations, long delays, and poor communication. If you value your time, consider other options before choosing Tesla Solar.

Tesla customer service is TERRIBLE. You wait months the for an appointment, they cancel last minute, there's no way to speak to a manager. DO NOT GIVE THEM YOUR BUSINESS! The inverter disconnects all of the time, and there's no way to get anyone on the phone, resulting in me getting charged more by my electric company and there's no way to fix it. Just wait and if you're lucky at some point, it will get fixed. THIS BUSINESS SUCKS. DO NOT GIVE THEM A DIME.

WARNING: Tesla is notorious for fighting not to honor contract warranty. Tesla installed a residential solar panel system at my home in 2021 under a contract warranty that covers both hardware and workmanship defects. Recently, I discovered that the 2.5-inch plastic electrical conduit (PVC pipe) connected to my utility meter had detached from its wall brackets. Upon close inspection and photographic comparison, it became evident that Tesla's installation crew disturbed, removed, or displaced the existing conduit during installation of the solar system s metallic piping, leading to the damage and eventual failure of the mounting brackets.