Tesla Energy

The Tesla Energy installation team that completed my 36 panel install was amazing. These guys really took pride in their work, and it showed. The team of Joe, William (Willy?), Angel, Tim, Ivan, and another tall gentleman from Melbourne, had great customer service, knowledge of the install, and were just a fun group to be with. For some reason, Tesla told them my install would be done in 1 day, so they were a bit stressed at first. I had been informed it was a 2 day install, and they took a full 2 days to complete the job. But the job was completed on time and accurately. Great work team!

I couldn’t not be happier with the system and install. Josh and his team were absolute professionals. They treated my home as if it were theirs. It was a 2 day install because the size of the system. (36 panels, 2 Powerwalls, 2 inverters, Gateway, etc.) They ran 1 conduit with the trim of my house from basement to attic. You can’t even tell if it was there! The plan was to put 33 panels on the back roof because that’s where all the sun was and 3 in front. They were able to fit the other 3 panels in the back which looks so much cleaner and there’s no solar panels in the front of my roof! Tesla also has different brackets so the panels are super low to the roof with a picture like frame to it. Also these panels are black so if you had to put them in the front they look awesome! They built a wall in my basement for the inverters, gateway, Powerwalls, and 2 electric panels. Everything was aligned and no wires showing at all!

I decided to use Tesla for my solar panels after reading several positive reviews on the web. The process with Tesla has been easy and moves along steadily. I first submitted a $100 deposit over the web for the Tesla medium sized solar system. I then took some pictures of my breaker box and electrical meter along with my roof and uploaded them to Tesla all within a Tesla account. Tesla got the project approved with the city and utility company and scheduled the installation about 4 weeks after my deposit.

I am writing this review for one major reason: To acknowledge an EXTRAORDINARY support agent at Tesla Home Energy that went above and beyond the call of duty to make sure that my support issue was handled COMPLETELY in just one phone call with her! I had called Tesla on multiple occasions to get support on my High Power Wall Connector (HPWC) for my 2017 Tesla Model S 90D. I was getting an error (6 Red LED Flashes and wouldn’t charge my car) and after troubleshooting with another support agent a week prior, I got no resolution besides him saying he would notate my account for when I was taking my car into service the next week. When I got there, no one could help me with the charger, and they directed me to call Tesla Home Energy, wherein I THANKFULLY found LISSY.

I signed up for Tesla to install solar panels and 2 Powerwalls in July 2020. The system was installed on September 22, 2020, which was faster than I has expected. I did run into problems while waiting. I questioned why they didn’t recommend an upgrade with my main electrical panel which was only 100 amps. This issue was an installing problem noted, not only Tesla reviews but other solar companies as well. After several discussions, Tesla agreed that it would be best to upgrade the main electrical panel to 200 amps. I was told later that if I had not insisted that the panel be upgraded, they wouldn’t have installed the system on the day of my installation. My install date would have been pushed back.

I contacted Tesla in the spring to upgrade my solar system. It is fall now half a year later and although they were fairly quick to get it installed and get my money, they have fallen silent after that. I contacted the utility and they had never gotten the paperwork for permission to operate. I got in touch with this "advisor" who seems to be powerless to do anything and was told that they were busy. Not an excuse. I continuously hounded them calling every other day to check status till they finally submitted the paperwork.

Tesla's customer service sucks, it is non existent! I mean when you can get a hold of someone. I bought a home with Tesla solar already on the house in 2020. I took me 6 months to get someone to come out and check my system. When the Tech went on the roof, he immediately came down and shut my system down and said there was a serious wiring/connector problem. It took 3 weeks for a crew to come out and fix the issues. I also was complaining about my Solar City gateway, it transmitted to Tesla but does not transmit to any device, like my phone app. I have been asking for a new one and Customer service refuses. It's been over a year now, and I still can't get my malfunctioning internet gateway replaced. Why is this such a big deal? All I want is a replacement gateway, They keep arguing with me and say they don't do that. They get me so frustrated and angry, This is Customer service????

Buying and install were painless. I was impressed by the efficiency and professionalism of the survey and install crew. Production has always been a little bit low compared to promise but not overwhelmingly so. After 2.5 years of use I got an email the system was down. During a phone call to troubleshoot I was told they needed to replace a part and I would be contacted the next work day to schedule. Nobody ever called. After a few days I reached out and couldn't really get an answer about the status of the repair. After a few weeks of trying back to find out what was going on a rep told me this part would take four to six weeks to arrive. I waited until 2 months passed the breakdown and reached out. Messages go unanswered and still no fix in sight. Tesla is still installing solar panels in my area so the part must be available. Given the opaque warranty customer service and performance of my system I would strongly not recommend.

We had our solar installed today and the install crew was quick and very professional at every step. They arrived early and finished early despite it being scheduled for 2 days. Awesome company and I would recommend them in a heartbeat.

Installers: 5-stars, Project Managers: 1-star. Tesla's local office to me (New Windsor, NY) installed my Solar and Power Walls. They were beyond awesome. 5-star friendly service and professionalism the whole way and good follow-up. They went above and beyond to make sure I was satisfied. However, dealing w/ the project managers has been dreadfully painful, those folks get 1-star (out of Las Vegas?). They are hard to get a hold of, don't communicate well, barely respond to emails, and are just the worst. Had the installers not been so incredible, my entire experience would have been a disaster and I would never choose Tesla again. Thanks to Frank, Basil, Tom, Drew, and the rest of the New Windsor crew who did my Solar + Powerwall installs.