Tesla Energy

I want to strongly suggest that the project manager that texts clients actually spoke to the installation team in order to give correct information! We were told that things had to be done that did not, and never told us what actually did happen. Please learn the laws of each state!! I have nothing but high praise for the team that completed our work yesterday. They need a raise!!!

Also our system goes out all the time. Tesla will email me and say it's out then trying to get anyone on the phone is impossible. All it is recordings. No one wants to speak to you because they know they are wrong. Once you do get someone to talk to they schedule appt way out in the future knowing your system is down. We pay out the ** and they have never offered a credit since it's their system. I would never recommend tesla. They are worthless. Their customer service is zero. All they care about is making them money and don't care about the consumers. If any one has any idea how I could get out of this contract please let me know. We are just a family trying to make do. Please people don't waste your money on tesla. Don't get yourself in this huge mess.

I want an answer to the question of why the breakers tripped while we were away and the house had virtually no electrical load conditions? I spent 2.5 hrs on chat and customer support phones and was told the earliest I could get a service call is Oct 3rd - 5 weeks after I reported the outage and 12 weeks from the actual failure date. That is absolutely ridiculous. My solar panels are not operating - why? My smartphone app is not working - why? My system shut down by tripping the circuit breakers when I was out of town. Why? This is an emergency - and the best Tesla can do is schedule a service call 5 weeks out? Absolutely pathetic customer support.

In August 2023, my solar system stopped working. The customer service told me that someone will contact me in 15 business day. It has been about one month now and I haven't got any updates from Tesla. When I called the customer service, they just asked me to wait and nothing they can do. So don't waste your money and time on Tesla Energy.

Then I received an email from my “Project Advisor Patrick K”. Keep in mind Tesla will never meet with you in person and almost never over the phone. Business is conducted through email and through their website dashboard. This makes it extremely difficult to convey a point about low electrical consumption and my past 12 month billing cycle being low or to have any questions or concerns answered without multiple emails. I still have doubts from my questions after days of emails. Most of the information I provided to the Virtual Consultant, Rodolfo C., was not conveyed to my Project Advisor Patrick K. Therefore lots of time was spent going over my consumption concerns.

After my consumption concerns were thoroughly conveyed and I requested a specific size system, my project advisor stated the new system would take a week to design. I was shocked since the first two designs provided by Tesla were during my initial 30 minute virtual consultation. In addition to that I have also discussed my needs with at least 4 other local solar companies, all provided estimates within an hour, and some provided second estimates within a day. All came to my home for a face to face visit, a walk of my property to inspect installation possibilities and other related requirements all at no cost to me.

Tesla also sends out a Required CPUP solar packet, this document must be read and initialed and signed prior to any contract being signed by any company installing solar in the State of California. One of the items this document recommends you do is asking for references. When I asked my Tesla solar advisor for references in my area, he declined my request. He came up with some excuse that providing references from previous customer is against the company privacy policy. That makes no sense, I have worked with many contractors in my personal life in the recent past and references are part of the business. Usually when a contractor completes a project they ask the customer if they are happy with their performance and if they can use them as a reference. I have also worked with contractors in my business life and references are usually a requirement to procure a contract. Tesla seems to be hiding something.

Another thing the CPUP solar packet suggests is to check the company contractor’s license. Tesla provided their license as **, when I looked up this contractor’s license on the State of California contractor’s license board site; it came up with 8 disciplinary actions since 3/10/2020. As of this writing Tesla has 1 disciplinary action citation from 3/16/2023 open and pending. When I asked my Project Advisor about their contractors license and the disciplinary actions he really did not have an answer, just if any damage was done to my home Tesla would make it right.

I have reached out to my Project Advisor more than 6 times during my wait for an updated system size with no real answers. I even requested to discuss my issue with a management member, only to be told he, the Project Advisor is my point of contact through the remainder of my project. I diligently scoured the Tesla website to reach out to a customer service member or anyone that could help me with my issue, with no success. Some responses to my Project Advisor in reference to when the estimate would be ready were, we are busy, the estimate is coming soon, I have discussed this issue with our management team and the estimate will be ready in a couple days. It has been over a month and I have still not received an updated estimate for the system size I requested. I have requested Tesla refund my $100 deposit and am awaiting a response.

One of my big concerns was the oversized system being approved by my utility provider. When I asked my Project Advisor when my utility provider will see my oversized system for the first time? More specifically will they see it when I sign a contract with Tesla, will they see it when Tesla pulls permits, or will they see it when it is 100% installed a paid for. The Project Advisor responded at the end when it is installed and paid for. I asked about the oversize agreement document my provider has and my Tesla Project Advisor seemed stumped.

So keep in mind, do your homework, Tesla does not tell you what is going on with your energy provider. Tesla simply wants to sell a product, read the CPUP packet sent out and ask lots of questions and visit some of the sites recommended within the packet. Tesla has no paperwork; it is all electronic that Tesla wants you to review and sign to move forward. Bottom line Tesla is not concerned with their customers, only with selling. This was a horrible experience.