Tesla Energy

We have planned on Tesla panels being installed since summer 2022, speaking (only by text) with the Tesla team from California was difficult. Once a date for installation was set, we spoke (actual phone calls) to the actual installation team from Albany, NY. They had to drive 2 hours to get to our home. They were fantastic! Polite, knowledgeable, hard working men who knew the facts of installing solar panels during a New York winter!! They drove through bad weather, They had to shovel our roof twice. They had to work in our attic, not once did they leave any mess, they insisted on vacuuming and moving items that they thought might be in our way. They kept us updated on every step of the installation, and what to expect that would be coming next.

A number of years ago, we bought solar panels from Solar City just as they were being acquired by Tesla. We were satisfied and purchased again for our second home. This time around the experience was even more satisfying. Although there were delays due to supply chain and city permitting, Tesla was very communicative via email and text. Once things got started we were impressed with the staff who work for Tesla. We had over 20 panels installed that took only a day and the lead electrician, Robert, was in touch throughout the day.

Great experience all around. No high pressure sales tactics like other Solar companies. Offered better solar array size for the cost as compared to others. Was able to ask questions and get help when needed through the site or calling my project manager. They did all the proper permitting (city and county) and all that I needed to do was submit HOA paperwork.

When I first contacted Tesla, it went crazy fast. Got the inspection and ready for the next steps. But when I tried to contact them (only way to do this is via the website, there's no phone number to call) it would take 1 to 2 weeks to get a response. Things went quiet then for months, but I attributed this to the parts shortage that I knew everyone was experiencing so I wasn't too concerned.

Today I had the pleasure of having Tesla solar panels installed on my roof. Anthony and his crew were the absolute best. They turned up on time, clearly communicated what was involved, and set about diligently executing the tasks at hand, even finding solutions to some challenges that unexpectedly cropped up, delivering to my satisfaction. More than anything, it was a pleasure to work with a strong crew of guys who co-operate and collaborate to deliver a quality job. They have a great dynamic that brings a joy to the job and that makes all the difference. At the end of the day, the guys were able to test the panels, and we had success! We cheers'd with sparkling water (Bubly Coconut Pineapple) and they left with me, a very happy customer, thrilled to have solar installed. The whole process with Tesla has been very easy to manage, with lots of communication and options. I highly recommend choosing Tesla solar for your home.

I contacted Tesla for Solar system installation in my house. I paid $250 initial fee to start the project. They did a site inspection and marked the place of equipment to be installed, I signed their proposal and agreed to their design and price. Tesla promised they will finish my installation before April time frame that new PG&E pricing will go on effect.

I have had Solar panels for seven years. The original company sell out twice and now I have had to deal with Tesla Solar. Customer Service, Communication. Tesla App is TERRIBLE. I needed panels removed for a new roof installation. It took 15 calls, chats and hours of time waiting on the phone to get the panels removed. This process started in November, panels were removed in January. Roof was completed January 26. Now after 13 phone calls/chats and more hours on the phone the panels will be reinstalled in May. I have to continue paying my monthly bill. Representatives were always friendly, polite, and apologetic, the problem was NO FOLLOW THROUGH! This is the worst company I have ever dealt with. I am one frustrated, disappointed and angry customer. PLEASE, do not use Tesla Solar!

I thought about going solar in anticipation of PG&E's current and future price gouging in the bay area. Financing through Tesla was the best option for me. The process for inspection was easy and the installation scheduling was easy (once I replaced the roof since it was an old roof). Tesla Energy helped me find a contractor for roof repair as well! Overall I'm very happy with the experience and they kept me updated and handled all the dealings with the city/county so I didn't have to get too involved with the bureaucracy.

I've had Tesla solar and power walls up and running for about a year (I've been a fan-- also have two Tesla cars). Getting a quote and installation was as expected given what I had heard from other customers (it takes a while and don't expect to be able to call them up with questions). Once it was up, it was easy to monitor how much energy we were capturing and storing, etc. But, this week we had our first winter power outage and it completely FAILED. The system went offline and would not restart. Fortunately, our family was out of town for 2.5 of the 3 days. I could not reconnect via the app (it said it needed Wifi, but guess what?!-- the Wifi doesn't work when there is a power outage).

After inheriting a solar panel lease through a real estate purchase I had to put a new roof on my house. Tesla re-installed the panels but failed to turn them back on, so they are not generating any power. Project manager does not return messages. Field contractor does not return messages. Tesla corporate does not answer the phone and now I pay $96 a month for the existence of solar panels on my roof that don’t generate any power at all and nobody will even pretend they care. Don’t do business with Tesla. The whole operation is absolute garbage.