Tesla Energy

After install they explained how the system works and answered all my questions. The peace of mind is priceless knowing that I will have power no matter what! Yes, when the power is out in your neighborhood you will still have power! No loud noises, refueling, or having to switch breakers. The switch to back up power is seamless. The only way you would know is if you check the app. I highly recommend them, I had 3 quotes and they were the cheapest and I think they price match too. The project was $39,100 but after tax credit and incentives I would 11,300. I live in Massachusetts and have National Grid as my electric company. Just go on their website and check it out. You can’t lose!

The installation of the panels took 6 hours. The crew came back two days later to install Tesla's new inverter box. The system did fail the city inspection process twice, once the city wanting a separate breaker for the meter, the second time the city wanting the meter completely outside the breaker box. Each time the Tesla crew came out the next day to make the upgrades. I paid in cash, also fairly easily by linking my bank account to my Tesla account. Presently I am waiting on the inspection by the utility company after which I may turn my system on. The entire process so far has taken eight weeks.

During this whole process I have had three door to door solar salesman from local companies come to my house. All of them seem to be spreading negative falsehoods about tesla service. The last salesman came after my panels were up and seemed to be in disbelief that I would choose Tesla for my solar system. When the Tesla crews come out I usually chit chat with them for a while. Locally here in El Paso, TX, Tesla energy has a crew of about ten employees. The recent disastrous Texas power outages did not affect El Paso. El Paso is on an energy grid with New Mexico, not with the rest of Texas. So El Paso Tesla sent five of its crew into Austin to install systems there.

One of the great features is the app! Telsa gives you a gateway app with the battery install. At any time of day I can look at the app and see the power I am using. It helps me identify the key items using the most energy in the house, I can see as we use items how much energy they pull. I can also see the solar being produced and how the energy is being supplied. Whether Grid, Solar or Battery, and in the app you can set the time of use cost to help adjust for the best saving. Being able to use the power to charge battery when it is the cheapest and then using them when the power is the most expensive. Here is the link if interested: **.

Lissy was extraordinary. She was kind, friendly, didn’t make me feel like an idiot for bringing my physical charger to the service center hoping they could help, and most importantly, she was committed to getting my issue resolved on the first phone call with her. She was not ready to pass the buck, and it was incredibly clear that she meant business. - She was thorough, attentive, asked questions that were pertinent to solving my case, and made a point to listen to what was being said, so that I wouldn’t have to repeat any requests over and over again.

Within 25 minutes, I had exchanged pictures of the charger with Lissy, she was on top of getting the necessary info for me to send out my defective HPWC (which through testing and examination of the photos, she accurately diagnosed the issues at hand) and expeditiously handled the replacement with a new, updated version of the HPWC at no charge to me. If anyone at Tesla is reading this, you should know that Lissy is THE GOLD STANDARD for what Extraordinary Customer Service is really about. Have her train the entire staff! Seriously, I mean it, she is an absolutely asset to the company and I am extremely grateful for her, and Tesla’s service.

One issue that I encountered with Tesla, was the misinformation given to me by a few of the employees. Most of their employees are very good. I was told that I could use the WPS button on my modem, since my password was lost. At the time of installation, I was told their system will not work with the WPS button. After I was finally able to get a password set up for my modem, I waited weeks for someone to help me with this problem.

Once I received word from PG&E, I turned on the system. I then shut down the PG&E powers and I lost total power in my house, even though I had 2 Powerwalls. The power should have stayed on because of the Powerwalls. I called Tesla and I was told I had to wait 1 ½ weeks for someone to check it out. I called back in one week. The customer support set up a service call and the system is now up and running. Overall I would recommend Tesla to my friend and neighbors. I would suggest if anyone is thinking about having a solar power system installed, you should review not only Tesla’s reviews but other company’s reviews too. When I reviewed all of the negative reviews from all companies, (only negative reviews) it gave me an education as what to ask for and what I may expect before my installation. Again, I would definitely recommend Tesla, for your solar needs and you should consider Tesla Powerwalls in your system.