Tesla Energy

I had Tesla's Solar + PowerWall battery system installed in my home and I couldn't be happier with the system as well as the entire installation process. Initially I had some questions regarding the size of the panels that would be used on the system, as the original plans called out 315W panels, but the system as sold would have required a 340W panel to meet the advertised production capacity. Ultimately I got through to a Tesla representative who was able to help and they indicated Tesla was in the process of transitioning to the 340W panels and that was what would be installed on my house. On installation day, the team showed up with 340W panels and had 48 panels + 4 powerwalls installed in 2 days. The only frustration I had was how long it took my energy company to finally give permission to turn the system on (which of course is no fault of Tesla's)! Delighted with the results thus far!

I ordered my system online on 9/1/2020. It was installed on 10/26/2020. Permitted on 10/28/2020 and I'm waiting on PTO from PGE. Overall 2 months from my selection to permit being finaled was super quick. They installed it in 1 day. Everyone I dealt with at Tesla Energy was really helpful and super nice. I know Tesla saves tons of money by not having traditional salespeople or marketing and most everything is done online and I was a little concerned originally about how it would be to work with them. It was a great experience. Easy to call and connect if I needed to. Originally the date given to me was 11/20/2020 but I asked if I could have it sooner and the Friday before they called me and asked if they could install it Monday so I did that. I've only had it for a few days now so it's still early but overall great service. Thank you.

I signed up for Tesla to install solar panels and 2 Powerwalls in July 2020. The system was installed on September 22, 2020, which was faster than I has expected. I did run into problems while waiting. I questioned why they didn’t recommend an upgrade with my main electrical panel which was only 100 amps. This issue was an installing problem noted, not only Tesla reviews but other solar companies as well. After several discussions, Tesla agreed that it would be best to upgrade the main electrical panel to 200 amps. I was told later that if I had not insisted that the panel be upgraded, they wouldn’t have installed the system on the day of my installation. My install date would have been pushed back.

I went into my purchase with the understanding that Tesla's Solar program had lackluster customer service. I was fully prepared for a drawn our process and difficulty accessing real people for updates. I was actually surprised with the responsiveness overall and the timeline from initial order to completed install and Utility interconnect was about 3 months. Not bad given the number of horror stories out there. The price I was quoted was the price I'm paying and the process was fairly simple, but communication could still have been improved. I went weeks without knowing that a form I was having difficulty accessing was holding up the process when Tesla's site told me it was awaiting permit. There's room for improvement, but from what I can tell they are taking steps to improve the user experience. I would recommend them to others as long as their installation scenario was reasonably simple.

Tesla has a compact and efficient battery. It fits inside a cabinet of your house, you attach it against a wall, it is flat and white. You have to plan to leave space around it, about 10 inches all over. Nothing can touch it, it needs breathing space. It is very esthetic, it is easy to hide. The Tesla battery is clean, it is not a toxic and dirty battery like the regular one. It comes with 20 year warranty I seems to remember. It is a long lasting battery, it is expensive to buy but since you don't have to replace it every 5 years, in a long term it works well. You can monitor all solar installation, your usage, your production via an app from your cell phone. It is very practical when you are not at home and even more when you are at home since you can monitor your daily consumption and organize your daily usage around it. I highly recommend it. I had 12 panels installed 4 years ago on my roof, I selected Tesla as a battery and cannot be happier.

The installation staff has been on top of everything, super responsive (it takes less than a day to get someone to fix issues with installation) and they are on top of communications. Can't beat the beat the price as they come in way lower than every other solar company. The sales staff and design team take a bit of time which had me worried in the beginning but once that part was completed, everything has been smooth. The few issues that came up in the installation were addressed within hours of being detected. I have been incredibly happy with my experience with Tesla so far.

Inverter has been broken for two months. Still waiting for replacement. I have gotten no response from service agent Denis **. Prior to this I was considering adding more panels but now there is no way I would use solar city again. I'd appreciate recommendations on other companies that can add a second system that works with the power wall system I have. I wish I had used a different company. So many local companies to work with.

The website has a lot of information but you can always talk to someone on the phone. I found that the same individual followed up with me multiple times via email and voicemails which was nice because they knew my exact needs and I didn't have to explain myself over and over again to different people. Once my order was placed everything felt like it was fast tracked and the Tesla account is your main hub for what to expect and to sign documents. I was assigned a Tesla rep who I could text or call at any time with questions. You can schedule all appointments via your Tesla account and they handled everything from beginning to end including permits and scheduling inspections. The local crew installed a medium-sized solar array and two power walls in half a day.

Beautiful install within one month of signing up for solar to completion. Tesla handled everything from permits to the local energy company. Other companies quoted 4-6 months, Tesla did it in one. The product uses solar optimizers and the panels look great installed. This is the 12 kw system, 36 panels.

Tesla’s (Incomplete) Solar Panels project: (9 June - 18 November, 2020; five plus months and still counting!) I am in the midst of a solar-panels installation project with Tesla. I have chosen Tesla, being the most reputed solar company and having vast experience in harnessing solar power with the latest technology. I enrolled with them on 9 June 2020 to install solar panels for about 4 kw power.