Tesla Energy

Tesla had cheapest price per watt in my area. By far. Happy with the process, features and look. Long term I'll see how their support and panels hold up, so no feedback there as it's a new install. My one complaint is that they are no longer selling batteries as a standalone product. I opted out of the power wall (despite really wanting it) to keep the costs lower. I would like to get one after I pay off the system and when home battery technology has improved - but might have to go with a diff brand if they don't change their policy by then. Or I may just buy additional panels then with the batteries. Overall, very pleased. Only knock is the battery policy, so I hope they change that - would like to include that in the future even if it's not discounted or whatever. My wife is already annoyed at me for checking that power app every hour.

I am sure Tesla will fix that but why can they do better job (installation) by fixing it before customer found the messy and so upset with it and affects customer’s future buying decisions on their products. But I liked the electricians (3 gentlemen ) who did great job - installed power wall and electrical boxes.

Original Review: I really recommend this company for your solar panel and power walls. You must have power walls with solar panel. Crew came on time and completed job within time frame. You cannot go wrong with Tesla.

After install they explained how the system works and answered all my questions. The peace of mind is priceless knowing that I will have power no matter what! Yes, when the power is out in your neighborhood you will still have power! No loud noises, refueling, or having to switch breakers. The switch to back up power is seamless. The only way you would know is if you check the app. I highly recommend them, I had 3 quotes and they were the cheapest and I think they price match too. The project was $39,100 but after tax credit and incentives I would 11,300. I live in Massachusetts and have National Grid as my electric company. Just go on their website and check it out. You can’t lose!

The installation of the panels took 6 hours. The crew came back two days later to install Tesla's new inverter box. The system did fail the city inspection process twice, once the city wanting a separate breaker for the meter, the second time the city wanting the meter completely outside the breaker box. Each time the Tesla crew came out the next day to make the upgrades. I paid in cash, also fairly easily by linking my bank account to my Tesla account. Presently I am waiting on the inspection by the utility company after which I may turn my system on. The entire process so far has taken eight weeks.

During this whole process I have had three door to door solar salesman from local companies come to my house. All of them seem to be spreading negative falsehoods about tesla service. The last salesman came after my panels were up and seemed to be in disbelief that I would choose Tesla for my solar system. When the Tesla crews come out I usually chit chat with them for a while. Locally here in El Paso, TX, Tesla energy has a crew of about ten employees. The recent disastrous Texas power outages did not affect El Paso. El Paso is on an energy grid with New Mexico, not with the rest of Texas. So El Paso Tesla sent five of its crew into Austin to install systems there.

4. Don't pay in full. They will ignore you.

I initiated the process November 2020. End of August, solar panels were installed. November 2021 supposedly just got the utility approval but I reached out to utility in September, they claimed they had everything set up but Tesla delayed the process. Now January 2022, no single watt was produced. Reached out to Tesla multiple times, one rep get back to me say they are waiting for tier 2 dept to do some work. Then someone reached out ask why I need to remove power wall. I simply ask them to find out why my solar panel doesn't produce energy. I don't even have power wall. I don't know when this solar panel will actually act as one.

I had received a text message from someone called Rina ** when I first signed up so I reached out to them via text to ask my questions. They didn't reply but someone called Carmine who was covering for Rina did and told me to send a message through my account. I explained I'd been doing that for months and no one was replying. Carmine didn't respond to my text. I sent an infuriated text message asking to speak to a Supervisor. Finally Rina responded and asked what my questions were, after a week and me following up again Rina said they don't install solar panels on TPO roofs.

I asked why I was able to get so far with the application if that was the case they said it was a mistake on the computer. I am so utterly disappointed with how useless this company is. I thought Tesla would be decent company and I can't quite believe it is Tesla because they are so awful and feel the solar team must be a company that they outsource to. How could someone selling solar for Tesla not know what roofs the panels can be attached to? How could I spend months going through an application process when my roof is disqualified, something that was established on day 1? Why did not a single person ever respond to the messages through the account chat? Do not use this company. They do not care and are beyond useless!

It is now December 30, 2021 and today they are putting up the panels and I was billed for the past few months that they were off because I had to get a new roof. I was billed for energy of $200 when the panels are not even hooked up. I have asked several times for Tesla to take down the panels and help me pay for a new roof or half the roof due to the negligence And taking advantage of a single mother by putting these up without seeing that I already needed a new roof. Therefore the panels I was told by the insurance company and my roofer we’re sinking my roof down and created the where in tear of life three huge leaks in my house. As of this date 12/30/2021 Since March 2021 I’ve only gotten four emails back-and-forth. They will not take responsibility. Even when they have to take down the panels they left it all on my floor in my backyard and I don’t want to be held responsible for the negligence again.