More than 40,000 people will receive a refund as a result of the Federal Trade Commission’s settlement with Cerebral, Inc, an online mental health service provider that allegedly billed consumers despite their requests to cancel their subscriptions.
The refunds stem from a settlement of FTC allegations that Cerebral:
- required its clients to navigate a complex, multi-step, and often multi-day process to cancel their subscriptions;
- continued to charge consumers while slow-walking their cancellation requests, despite promising consumers they could “cancel anytime;”
- disclosed consumers’ sensitive personal health information and other sensitive data to third parties for advertising purposes; and
- violated the Restore Online Shoppers’ Confidence Act by failing to clearly disclose all material terms of their cancellation policies before charging consumers.
Payments will go to consumers who submitted a request to cancel their subscription on or before May 2022, but who Cerebral continued to charge.
Consumers who have questions about a payment or their eligibility for a payment should contact the independent refund administrator at 1-888-884-6036 or via email at info@CerebralRefund.co. The Commission never requires people to pay money or provide account information to get a refund.