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Amazon failed to honor return refunds, lawsuit claims

Plaintiff says customers had to discover missing refunds on their own

May, 19th, 2025 By Truman Lewis

Class-action lawsuit claims Amazon withheld refunds even when customers returned items on time and in proper condition.

Plaintiff says customers had to discover missing refunds through credit card or bank statements.

Lawsuit could expand to include more consumers, but the court has yet to certify the class.

Amazon is facing a class-action lawsuit in federal court, accused of failing to honor its own return policies by withholding or reversing refunds owed to customers.

The l...

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