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Consumer Affairs

Can You Trust A Favorable Review?

Most of us are happy to read a glowing movie review. It's probably a movie we'd like to see anyway, and we're grateful someone in authority – a reviewer – has blessed it and told us we'll like it.

Does the same hold true for products? Retailers and manufacturers are betting it does, and they too are happy to believe that. Instead of spending millions on a TV commercial to run during the Super Bowl, they use a fraction of their ad budget and offer incentives for consumers to ...

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J.C. Penney TV Ad Draws Strong Reactions

J.C. Penney's new TV advertising campaign, heralding its new discount pricing policy, is rubbing a lot of consumers the wrong way.

Since late last week, shortly after the commercials began airing, ConsumerAffairs.com has received dozens of complaints, mostly from women, registering strong, negative reactions. The barrage of complaints began last Friday.

"This is the worst ad of all time, stop it immediately," wrote Kathy, of Hillsboro, Ore. "We will boycott J.C. Penney until it of...

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States Seek More Information About Zappos.com Data Breach

Zappos.com, the online shoe retailer, is in the process of contacting its 24 million customers with information about this month's security breach, in which a hacker gained access to one of the company's servers.

The attorneys general from 10 states say they would like a little more information too. The state officials have written to the Zappos.com CEO, seeking information about how the breach occurred, how affected customers were identified and notified and any corrective plans develo...

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Bank of America Should be Broken Up, Feds Told

Bank of America, the second-largest bank holding company in the U.S., should be broken up and reformed, Public Citizen said in a petition to the Federal Reserve and the Financial Stability Oversight Council.

Public Citizen also sent a separate letter to financial regulators co-signed by 19 individuals, including economists and legal scholars, and by Americans for Financial Reform, Center for Media and Democracy, Demos, National People’s Action, Neighborhood Economic...

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WSJ: Google Execs Knew of Illegal Drug Ads

When Google agreed to pay $500 million last August to settle charges it carried ads for illegal drugs, the story that went untold was that the charges grew out of a sting operation conducted by a prison inmate operating under the watchful gaze of federal agents.

The Wall Street Journal tells that tale today, including allegations that Google co-founder Larry Page, now the company's CEO, and other top executives were aware of legal problems with the drug ads. 

Mr. Page knew ab...

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