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Consumer Affairs

Verizon to Phase Out 'Grandfathered' Unlimited Data Plans

Verizon Wireless has rewarded its early and longtime customers by "grandfathering" them into their $30 a month unlimited data plans with the carrier switched to tiered pricing. But that perk is going away.

At some point in the future, Verizon's 3G customers on a grandfathered unlimited data plan will lose that treasured status when they buy a new phone that runs on the company's 4G LTE network. Verizon will then steer them toward a "shared" data plan, for either families or small busine...

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Is It True? No. Is It Legal? Yes.

Though packaging for Fruit Roll-Ups and Fruit by the Foot snacks misleads consumers into believing they are made with real fruit, federal regulations allow for such labeling, even if it's not true, a federal judge has ruled in connection with a class-action lawsuit filed against General Mills.

"A reasonable consumer might make certain assumptions about the type and quantity of fruit in the Fruit Snacks based on the statement 'made with real fruit,' along with other statements promi...

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Skechers Will Pay $40 Million to Settle Deceptive Advertising Charges

Can shoes really help you lost weight? The Federal Trade Commission (FTC) didn't think so and charged Skechers USA with making unfounded claims about its shoes. The company has now agreed to pay $40 million in penalties and refunds to consumers who bought Skechers and its Resistance Runner, Toners and Tone-ups shoes. 

Consumers who bought these “toning” shoes will be eligible for refunds either directly from the FTC or through a court-approved class action lawsuit, and ...

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Wall Street Loves Facebook, But Do Users?

Enthusiasm appears to be building among investors for Facebook's impending initial public offering (IPO), when shares of the now privately held company will be sold to the public on Wall Street.

Consumers, on the other hand, are less than thrilled with their Facebook experience. According to a computerized sentiment analysis of more than 88 million comments posted on social media over the last year, Facebook has struggled to maintain a positive net sentiment in the low 30% range -- hard...

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DISH 'Auto Hop' Banishes TV Commercials

Nobody likes commercials, right?  So everybody should be ecstatic about DISH Network's new "Auto Hop" DVR. It lets you automatically "zap" commercials from  most recorded primetime HD programs shown on ABC, CBS, FOX and NBC when viewed the day after airing.

And maybe everyone will be. But for now, DISH has a relatively lukewarm standing among its customers, at least according to a ConsumerAffairs computerized sentiment analysis of about 180,000 comment...

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