PODS Reviews

I had to keep the pod an extra three days and that was okay on my end, but it shifted the delivery for seven days. I went an extra week without any of my stuff. I don't know how their logistics work and I know it's really complicated - computers, AI and people trying to work at the same time. But there is good software for that. To have a three-day delay on one end cause a seven-day delay on the other end is little troublesome for me. Also, even with the 30% discount, it was way too expensive. I feel like I made a mistake.

Additionally, the movers didn't strap the load down. They didn't use good ratchet straps. They didn't know what they were doing. The whole load had shifted towards the back. I already had problems with the lock on the back when it was full even though everything was pushed forward. The door and the latches would never line up. We ended up pushing and pulling. I had to get my neighbor to help me. When the guy came to pick up the full pod, I'm so thankful I was there because he needed to move the lock from the left to the right because the way the latches were messed up. That was leaving Maryland.

Because the movers didn't strap it in very well, the whole load shifted towards the door. I had these two plastic sawhorses that were at the right height that got caught in in one of the louvers. There was no way the door would open. Thank God the guy that brought the pod knew what he was doing. He seemed like a very experienced gentleman. He was able to tilt the pod up as high as it went. Even then, he had to get it a little bit open and push the sawhorse a little bit and push and pull it a little bit more. I didn't know he was going to be able to do it but I had great confidence in him. In fact, I made sure he got a nice tip too because I don't know what I would have done. He was awesome.

I called that morning after the second change, and I spoke to a supervisor. That lady needs to be completely in a different line of business, because the first thing you do when a customer is complaining is apologize for the inconvenience they’re having, and then guarantee you’re going to try to resolve the situation as best as possible right now, and she didn’t do either. It ended up being good because the people who followed afterwards were good people.

The actual delivery of the pod to my new house was fine. But the driver who initially delivered it needs some training on customer service. He came in there with a very bad attitude. I specifically told the representative how I wanted it with the door facing the garage and in the center of the driveway. When the delivery guy got there, he asked where I wanted it and I said I had specified. He said it was completely opposite of what he had. I told him that I clearly explained how I wanted it and it's his job to put it where I want it. I even had to remind him to settle down and that he needs to remember that I'm the customer here. They need to train that guy on how to do his job. He set a very bad example for PODS. But the other two people who came to deliver the pod were great.

I was done with it almost immediately and I called PODS to ask if they could get it sooner. The customer service rep who handled that call told me upfront that I’m getting put on a wait list. And if they can get to me sooner, then they will. If they can’t, then I have to wait a week with a pod in front of my house, which the HOA frowns upon. But the two gentlemen who came to pick it up were outstanding.

I'm a retired military guy, and I moved 20 times in my life. And I've done a lot of those moves myself. In other times, I've hired people to do them. So, I have a good background on how a good move should be. PODS didn't start well, but it ended up very well for me. Overall, the experience was fine but with glitches. If you're fortunate to get everything to go right, then you're gonna have a good overall experience.

When I got to my sister's house out in Texas, the container came a couple of days later because it was Memorial Day weekend. They didn't deliver over the holiday, which was no big deal. The guy out in Texas was really nice and he delivered it. My sister was just dreading this. But it was just so nice. She couldn't believe it either.

Whether you want a long-term storage or to move something across country, just do it yourself. It's just so much better than renting a U-Haul rental truck with the price of fuel and driving 800 miles. PODS has a machine that they take the pods off the truck, and the whole thing is just so smart. It looks like something from Star Wars coming in and doing the delivery. It was just interesting to watch.

PODS is a terrific company. It's such a great idea, what they do, and it's so convenient for the consumer. Compared to the cost of moving, which I've moved a couple of kids out of college in the last five years, it's so cost-efficient too. I've moved things out there before with moving companies 15 years ago. The cost was more to move a couple of twin beds and bedside table and some lamps with the moving company on a small partial load than it was to load up two or three times the stuff in my yard or my driveway over a couple of days with PODS and then they just ship it out and just deliver it. The whole thing is just seamless.

I got the 8 x 12 pod, which is the smallest one and it got delivered to my new location exactly when it was supposed to. All I had to do was unload it when I got there. It arrived in good condition, and it was clean and the door was fine. It was perfect. But I never want to do a move again. I'm not a young person and it was still hard moving all my stuff in and out of the pod. But once I got there, that was hard too. I probably don't want to do it again because I had to do all that lifting myself. I could have hired somebody to do that.

Price-wise, the price was more than I wanted to spend. But when I took into consideration the price of a long-distance move and my own driving, my own wear and tear on my vehicle, and paying for a hotel along the way, it seemed to be reasonable. PODS is an option if you have stuff you need to move or store. I have remodeled my own home in the past and I'm thinking the pod would have been a nice thing to have to put all your stuff while you're remodeling. I did not have that luxury back then. So, it's a good option because you have control of what's in it and how you can get in it. I understand that if you're not moving, PODS will store it at a facility nearby where you live and you can get access to it anytime also. So that's nice too.

The promptness of the delivery surprised me because I was wondering if the team was going to show up on time, take it on the day they said, and deliver it on the day they promised. But that all worked out very well. I had a bunch of stuff to move that was spread all over my house and another house and I got it all into the pod. Once it was taken away, I had all of that off my plate. It was out of my house and on its way. When it arrived, I was happy to have it, and that was very good. Right away, I knew this was going to be okay. The PODS team sent lots of communication through emails, texts, and calls. If anything needed to be changed, I got the impression that it was not a problem. I could just send a text or make a call, and they would take care of it. The drivers were very considerate and nice people. They took very good care of both driveways and landscaping and didn't destroy anything that I had on my outdoor property.

Having them dropped on my driveway, it was a daunting task to look at them and say, "Well, I'm going to load them and all that." But it was an easy process. They were easy to load and access. They had more than enough space for me. They were clean and waterproofed. they were picked up and dropped off within the windows of time that they were requested. They accommodated me on a special request and didn't charge me. They did all the things that you would expect a great American company to do. For that, I was pretty grateful.

It's nice to see that companies like that can provide service without any hesitation to look at conditions or other things of that nature. They just provided service and they provided a superior one and it didn't matter what my condition was or their condition was. They came out, they did it, and they did it well. Their driver was outstanding. His name was Mike. There was another gentleman who stepped in one day. But anybody who was involved was extremely knowledgeable.

PODS was extremely innovative. the system that they use on the truck. I'm an old air freight guy. So back in the day, when I was loading 747s and wide bodies at Chicago O'Hare for my career, I would have loved to have one of those podzillas in a larger size to load flat beds full of MD-11 air pallets. But that is what it was. It was nice to see that and it's great to see that you're all over the country as far as PODS is concerned. But my experience is top-notch. My customer experience was in the top 1%.

I ask to be transferred to a supervisor... sit on hold for another 30 minutes waiting... Supervisor gets on the phone to tell me there is nothing she can do, there are "warehouse limitations" and July 7th is the earliest delivery date. I explain it is ludicrous to expect someone to be ok with waiting a month to get their life back. She says, "Sorry. There is nothing I can do." I say, "Fine, you can't deliver, I will go to the warehouse and pick up my items myself." (At this point it is important to note that their website says you can access your POD with a 24-to-72-hour notice.)

The supervisor then puts me on hold again to tell me July 6th is the earliest I can access my POD at the storage yard. I ask her why... She doesn't know why. I tell her it sounds like they are not telling me the truth and there is something else going on. She says she can't tell me anything else. Also important to note, my neighbor three doors down had a POD delivered last week, their POD was picked up yesterday. Seems to me they could have sent the truck up to our address with my POD, dropped it and picked theirs up. Guess that is just too logical but goes to my point that "driver limitations" was a lie... Clearly you were able to provide service to my neighbor, just not me.

So now here I sit, waiting two more weeks to get my life back with no guarantee that they won't do this same exact thing to me two weeks from now. This company has been horrible to deal with and I can't wait to get my stuff and for this to be over. And to your social media department, don't reply to this review with your stock "we're sorry, email us with your customer number so we can assist." I already did that, and you haven't responded.

The PODS were not able to be delivered to my new address so they went to storage unit across town. The morning of the unloading of the PODs, my moving people notified me that they were unable to get my 16 foot container open as the items in the unit shifted when they were unloaded on the site. They were not able to unload anything. We tried several attempts to contact PODs and only received message stating the wait time for customer service wouild be almost an hour each time we called.

After several hours, we were able to get customer service to give a call back. We were told that my moving people should go to the office and inform them of the situation. I was told there were no answers when knocking on door and no-one was onsite to assist by the movers. Customer service says to tell them to go back to the door because there was some where there. Again my movers indicated that they were unable to see or hear anyone onsite. The result was several hours of wasted time for my movers which resulted in costing me more money. I was told by PODs that they would let me know when they contacted someone from the site.

Additionally since movers were unable to unload, we requested the unit be available for the next day. I was told they would take care of that but only available day listed was 3 days later. I explained that the POD was on the lot and we need it for the next day (Saturday). Again no one called to follow up regarding this situation. When I logged onto my online account, it still stated we could unload on Monday. AS of 940 pm, no one has returned my call and last conversation with customer service they stated I needed to call back at 8 am.

Fast forward, the contents of my 8 foot POD was delivered by my movers today. Imagine my surprise when I see all my boxes were soaked with water to the point that the boxes were falling apart. I had a brand new crib, Baby carriage, baby bouncers, dressers, boxes of clothing, family pictures and family photo albums, a brand new sofa and dining room furniture with the tags still in place from purchase. These were drenched with water. A baby car seat when flipped upside down had several inches of water inside.

When speaking to customer service I indicated it was obvious that the POD had gone through a major event when traveling across the country and the POD leaked. I would have expected the amount of water if the container unit had been submerged in water and was surprised that even blankets in boxes were so dripping wet that you could wring the water out of them. No I am terribly concerned about the contents of our 16 foot unit that we were not able to access today and issues associated with mildew and mold now because of this. Customer service noted this and gave me a claim number and stated I would receive information regarding a claim for damages.

I can take pictures of wet, collapsing boxes, but how do I prove damages due to water damage and how to I replace my deceased mother's family albums that have been ruined. Not happy at the moment that PODS has not helped resolve this issue and Now fear that all of our family's home contents and memories are gone. We trusted that PODS would come through and they have not. It is obvious now that we made at terrible mistake to ship with PODs. Will never again use this company for anything and will advise others not to as well. This has cost me financially more than $7,000 but cannot estimate damges and loss of family things.

I had done a comparison before I used them. I had looked at the opposite of using a U-Haul trailer instead. I did a price comparison. And it wasn't about price overall, although they were very competitive compared; I was going to get a better product by going with the Pods than going with the U-Haul. I had used them before in the past. So, I was familiar with their product. I have used them before in the past for an extended period of time, one time. I used them for almost a whole year. But there were several years in between that space. But when they sent me this one, I could tell that it was a new, upgraded product, and the technician and I had talked about it.

In my opinion, they should know where the container is and be able to tell me when I can access it. Apparently, PODS disagrees. Eventually, I was able to unload the container into a U-Haul truck with the help of some movers, and then drive the truck to my apartment, before finally unloading the contents. I am just happy to be done with this. I know there aren’t a lot of options for companies that move belongings across the country, but please be aware that PODS’ communication is questionable at best.