PODS Reviews

“Sadly our employees are subject to customers who don't pay their bill, nor adhere to their contracted responsibilities. The seller left their garbage, refused to answer phone calls as well as pay their bill. Our employees ultimately are impacted by these consumer behaviors. In this case, your buyer received free garbage removal services. We received nothing for compensation to our great employees. But that is no concern of yours.”

While I appreciate leadership that stands up for their employees, perhaps consider going after the people that breached their contract for damages before blaming the people that used you for “free garbage removal services” and for your failure to factor in how to compensate employees appropriately when issues arise. A fish rots from the head down.

Here's the problem, I made no request for additional changes. PODS made an error and could not deliver on the promise it made. So, it made the modifications to my order and sent a message indicating I'd asked for them. I took me another 30-40 minutes to discover the nature of the "internal error"; "someone didn't show up" leading to delayed pick up, "Moving logistics..." problems... etc. industry jargon... etc.

This morning, I received another PODS generated message indicating my container would be accessible on the day I originally requested, September 14th. Yet, my account reflects access on the 19th--adding to the confusion. I had another chat and phone conversation with PODS reps. The customer service representative indicated PODS would reach out to me the next day with resolution and possibly request additional information. What additional information it could possibly need from me about the error it made that is not reflected in painful detail in the chat and recorded phone call transcripts, I haven't the slightest idea.

Today, I spent another 40 minutes on the phone with PODS to learn the POD has left its origin--six days after I submitted the order, 5 days after the original confirmed indication of when it would leave. It has been over 72 hours since I first submitted my report, I am no closer to resolution than I was the day I learned of the error. I reviewed the company on YELP and received a reply from their "reputation" department. Thus far, that response has been without substantive merit of any kind, merely an indication that "the team" is "familiarizing" itself with my account. Further, it's taken at least three different people to communicate just that. During this "familiarization," I pay for both a hotel room where there's at least a bed and an empty apartment while I wait for my belongings to arrive.

* Pick up your container in a timely fashion after you've accessed it from your residence--again, if you are local to the facility where your container is stored.

* Give customer service reps the education and support they need to competently provide accurate, consistent information every time

Do better, PODS; do better or do local storage, pickup and delivery--alone.

They claim these situations 'NEVER happen', yet my case manager must be absolutely inundated with similar experiences, or surely they would have gotten back to me by now. I wish I just spent the extra money and paid for professional movers. With the pod not showing up, this delayed my scheduled move in over 10 days, I can't even have a friend visit over a week after I was supposed to be completed with this Pod because they have no available pick ups. This company charges you to make ANY changes to your reservation and pick up / drop off dates, yet they can completely screw up and not deliver even close to the contract date and offer no solution or refund. I also reached out to their team whom they tell you to when writing a poor review to show that they 'care', and they assured me my case manager would get back to me soon, but still waiting.

I called PODS to arrange this request. I was abundantly clear that we needed offsite storage, and that both the final delivery date and location were unknown to us as we would need offsite storage for an undetermined period of time. The conversation lasted an hour, during which time the PODS representative asked us multiple questions about our move. In our conversation, the agent understood that we would need our POD to be taken away from the apartment complex we were vacating AS SOON as it was packed on July 15th, and taken to offsite storage.

We were quoted a monthly price for offsite storage in the amount of approximately $132.17 for the first month, and $189.95 subsequent months thereafter. We were also quoted pricing for “takeaway full and redeliver full” in the amount of $143, in which our fully packed POD would be taken to warehouse storage for an undetermined amount of time, and stored FOR us by PODS until we were able to determine our permanent residence in which the POD would be delivered back to us full for unloading.

This agreement was clear in our one-hour conversation with the representative. Additionally, I made several calls in the months preceding our confirmed booking asking about where the POD would be stored and if the warehouses were climate-controlled as I needed offsite storage. The need for offsite storage was always a part of the reservation and never in question on my end.

I received a phone call from PODS less than 24 hours prior to my move where they seemed confused about where the POD was going to be delivered once it was fully packed. I explained that the representative who set up our account was clear on the fact that the POD would be moved to warehouse storage until further notice from me. I explained they got our order wrong as not only did we not know where we were moving to, we ALWAYS needed offsite warehouse storage from them.

This error was not our fault as we made it abundantly clear to the POD representative exactly what we needed. Furthermore, the call should have been recorded, thus the evidence of our first call is documented to prove that we ALWAYS needed our POD to be stored offsite in a warehouse for an undetermined period of time.

Regardless of the mistake made by whoever set up our account, we have been charged more than what we were quoted for both “takeaway full and redeliver full” and for monthly storage. I filed a complaint and the representative named Ashely who handled the complaint didn't even review our initial call where were booked the POD and received quoted pricing for offsite storage costs. Do not do business with this company as they will not only arbitrarily bill you for unknown pricing increases with NO NOTICE, but they have no way of contacting them or speaking to a person without being on hold for over an hour. We will never use PODS again.

We started with a six month contract 'cause we thought we were being optimistic thinking we would find our land and forever property in six months and then after that, they stored for us and it was up to us to give them our destination. We were not sure exactly where we were going to have them ship it to cause when we left Portland we did not know what state we were going tend up in. So we had to store it and then once we arrived here and had the property we scheduled to have it delivered. They dropped it off and then we scheduled a time where they would come to pick it up and we just had to make sure the pod was empty by that day.

I called back and talked to a manager. She said my order was not cancelled. I said it did not show on my account information anymore. She checked with the prior customer service rep and said it was cancelled because it was the wrong price!! I told her I got a 30% discount being a new customer. She then told me to start a new order and I gave her the container number. She said I needed to talk to business services and was hung up on after the transfer. I called business services and spoke to Oliver. He said that there would be no problem with the order. Once the month ran out on the container rented by the contractor, everything would go into my name be billed. I was contacted by the local POD about delivering my new POD unit. I explained I wanted to keep the existing one. The local manager was very helpful and said he would cancel the order so I wouldn’t get a new one and he would have someone from operations contact me.

Kelly from operations called me and was very sympathetic and said she would try and get this resolved. I told her that I would have made other arrangements if they had told me all this in advance. Now they want me to pay $60 for notary and to get the contractor to sign a contract he was uncomfortable signing. I haven’t heard back. I got a email from business services that I have to get the contract signed. I have never been treated like this by any company in my life! The rude, inept people in your customer service are unbelievable. After 9 calls, 4 emails, I am still at a loss of what to do. I guarantee I will never do business with your company again and will get your company the reviews it deserves!!