PODSConsumerAffairs Accredited Brand
PODS is a moving and storage company that provides customers an innovation solution. PODS delivers a level container and allows unlimited time for individuals to load and unload their belongings knowing that they will not be damaged.
PODS is a great solution for personal belongings or business equipment. We promise to provide convenient, flexible, security, and control for your storage or move. Call us today for a free quote!
We were selling two houses and buying a new house, and we had to get out of our houses. We closed down our other house so, while we're looking at what would be the best possibility, a friend said to us they had used PODS. So, we went online, found the number and looked it up. After looking at all their options, we called the number to speak to a customer service person to try to get their detail about the process and they were excellent.
We ordered one 8 x 16 ft container, had it delivered, we filled it, called, and they came and picked it up and put it in storage. We ordered a second 16-footer, which they delivered, and then we filled that, and then we put that in storage too. And then, we closed down our home, but we were homeless for two weeks. So, when we were able to close on our other house, we called and say to them, "Okay. Deliver one and we're going to empty that," and then we called them and they picked that one up. And then, we made arrangements to bring the second one, emptied that one, and then called them to pick it up.
That was an excellent experience because the numbers were on the side identifying the containers and we were able to say, "We want the second one delivered first." And then, the first one delivered afterward. It's great that they gave us an option on what container to go. Also, we thought that the pod would sit in a parking lot and they would stack them, but they explained to us that that the pods were actually put inside a building so they won't be snowed on and rained on. That was really, really great. In fact, we felt so secure knowing that our valuables, our furniture, were secured.
Their drivers were excellent and they really knew what they were doing. They would call me on my cell phone or text me and they'd say, "I'm going to be on my way. I'll be there in 20 minutes." And it was 20-minutes. They came, I met them outside and they shook my hand, greeted me, and they said, "Thank you for selecting PODS." I really appreciated that they went over the directions and they put it exactly where I wanted it. It was perfect. Also, they went over how to open up the lock on the door, how to secure things inside the container and they gave me some tips on how to put things in there to make the most of it. I can't say highly enough about their professionalism and customer service skills.
To me, when you get good service, I like to tip people. So when I was about to give them a tip, they said, "Oh, no. You don't have to. This is our job." So, great job on all the drivers who dropped the pods off, picked them up, put them in storage. I moved 18 miles from where I live and I had no problem. They found the location and did the same thing again. I met them outside, went through about how they were going to place it in the driveway. My wife and I were so impressed. If we ever move again, we would certainly use PODS. They were just fantastic. I sure hope that company never goes out of business. They made our transition and moving to our beautiful four-bedroom colonial absolutely wonderful. And I was amazed that nothing was broken, everything was in great shape. Thank you very much for quality and excellent customer service skills.
PODS helped me with moving and storage. Our son moved from California to Nebraska and when I was researching, PODS stood out as being the best move. We didn’t go to U-Haul because they charge by the mileage and we weren’t sure about the container size, etc. However, PODS' advertising was a bit misleading at that time. It said moving from one place to another place, but you have to be within a 50-mile radius of a PODS service center, which he wasn’t. So, we had to rent a 10-feet truck and drive it to where he was going to be living. That was the only downfall we saw but our move was entirely different because we stayed within a 50-mile radius.
Regardless if the container that we got was the correct size or not, we were told we could only rent the big containers, the 16 footer because those are the ones that went out of state. The drivers were great. They were there within the timeframe that they said they would. They called ahead of time and said, "We're coming to drop off the pod." And then, when they picked it up at our previous location, they called and said, "We're coming to pick it up. You don’t necessarily have to be there. But if you are, that's okay." And both times, I was there. Then when we had it delivered, we scheduled for one day, and then we called and said, "Could they do it on this day instead?", and they were able to. They were even able to come and pick it up earlier than what we had originally asked them. Everybody was really very professional about it.
All my items were all there and they were fine. We had tied down everything really well so it was good. They really haven't shifted at all. PODS' advantage is the convenience of not having an unsightly storage bin sitting in your yard if you are moving or having your house redone. If you do need to store, you just put your stuff in a pod, and then it gets stored wherever you need it. It costs to put it into the storage but that's much easier, especially if you have a small area to work with. So far, we've been very pleased and I definitely would recommend PODS to anybody.
We had two pods delivered, and then picked up, and stored for a few months and then delivered back. Pods provided the service we needed because we needed some storage time at a local storage facility. They worked out for us. We decided they were the best choice to go for that service. Their reps were real helpful and got everything situated. The pods were good containers. They were clean and they were what I needed.
The drivers were good. They called in advance and were on time. One driver had a hard time delivering the PODS because the machine that moved the pod broke down in the middle of the delivery. So he had to kind of drive it away. But it worked out. He was able to take care of it. I talked to him when he came back to pick them up and he said they got the unit replaced. It was all good. It was what I expected it to be. Everything went well and came through. If you're looking to store your items and move things around town, Pods is a good way to call about doing it. I'd recommend PODS.
I am very pleased with the service that I got and the whole experience with Pods. It was my second time using them. We were doing a construction project. I needed to get all my content on my garage emptied. That’s what I put in the pod. Booking a pod, returning or asking for the container to come back for me to empty were very simple and easy.
There were two different drivers and both were very nice, friendly and jovial. They would talk and had a good disposition. They definitely were very good at handling equipment. I had the container brought in to my driveway, which is fairly narrow and it's limited on both sides by wooden posts. They knew exactly what to do. There was no damage ever done to my property. At no time was anything at risk. They put it exactly where I wanted it and picked it up both times. I'm very pleased with the way they brought the container here, and took it back, and brought it back for me to empty.
The whole thing was very nice. The container was not new. You could tell that it had been used, but it was clean and in good condition. There were no rattles or whatnot. The wood inside was in good condition. The anchors were there. I was happy with the whole thing. It's one of the few things in my whole construction project that went smooth. I already have recommended Pods to a friend.
We had used PODS before for a move. This time we rented a pod for storage for eight months because we were doing a remodel. Working with their reps went really well. We got their largest container which looked new. Everybody who was there to pick up the pod was friendly and courteous.
My wife called PODS and said, “Bring one of your units. Put it in our driveway ‘cause we need to use it for a couple of months.” We got the 16-foot container, and it was perfect for our needs. We used them mostly for storage. The driver who dropped it off was very friendly, patient, and he explained things very well -- I had a ton of questions as I was watching him. Then they came, picked it up, and everything went very well. I would recommend them, and, in fact, the people across the street got one delivered today too.
PODS was recommended to us by a family member and we booked them for temporary storage. The rep that we dealt with was very helpful. She gave us options in terms of what they offered and the rates and fees. We ended up getting he smallest square container and it was clean and in good condition. The drivers that did the pick up were very polite and on time. They called before they got here and it was very nice. PODS then sent an email saying everything was taken care of and the fees that would be charged.
I have used PODs some years ago, at a time they were one of the newer companies that were offering the kind of services that they offered, and I had a good experience with them. So, when it was time to use them again, I returned. This time, I spoke with someone to confirm the booking, but I initially did it online. The interaction was good. I got the 16 feet container, which is the largest they offer. I needed more room, so there might be a consideration for a larger size, or for them to offer half the price for two pods. Nonetheless, the drivers were both nice. The one who dropped the container off called ahead of time. I have recommended this company.
I love PODS and they have such a wonderful office. The last pod I got was for my house as I was remodeling and painting my house. I had to get it out of the way and so I wrote their local office and Robert has always accommodated us. They get pods to me as quick as they can, but I understand sometimes it takes a couple of days. We are on a contract with PODS. We do fire and water restoration, and when there is a flood, "Send me a pod now". I have used them for years. The drivers have been great, accommodating and respectful, too.
I needed a pod and I've had a previous experience with PODS. I found another one that was way less than PODS but I got a little nervous at the end and I thought I’m just going to stick with the company that I had a good experience with the first time. Their rep did a great job and gave me great information. The PODS representative that I talked to was going to talk to the local person to try to match the price but that didn't happen so I never got feedback from PODS. But I don't blame it on the local person. He handled himself very well, was very professional, very nice and very courteous.
The driver called me to let me know they were delivering and to let me know they were picking up. The drivers dropped the container exactly where I asked them to drop it and picked it up. They just did exactly with instructions. The local PODS person sent me an email thanking me for using him and so that was the follow-up. If someone asks me I would say to absolutely use them. They maybe a little more expensive but they do a good job.
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We were remodeling and we got PODS for storage. I wanted to ask some questions so I booked the pod over the phone. The rep that I spoke with was very pleasant. We got the large pod but it turned out that we just needed the little one. We thought we were gonna take more out than we did because the people who were doing the job was able to move the furniture without taking it outside. They just put it one side of the room and then moved it back. We thought we were going to have the whole house put out there, but they didn’t need it. The driver who brought the pod and the one who picked it up were both wonderful. I was quite pleased with our experience and they were most helpful all the way through it. I’d use PODS again if we have to.
We stored furniture from one house, put it in storage for six months and then brought it to the new house and unloaded it through PODS. I booked it over the phone and it was convenient. They answered any questions I had and got it set up easy. And the container was in good shape. They always called and let us know they were on their way. I talked to the representative from my store location and he just let me know how much he appreciate our business.
PODS stored my household stuff for a couple of months while we moved. I booked two 16-foot pods online and a 12-foot pod over the phone. Booking online was really easy and straightforward. I didn't have to have all the information to book the pods. While the rep that I talked to was really helpful, and explained the delivery times and the charges really well. The pods were all in really good shape and I was really pleased. I had a really good experience with PODS and I'll probably used them if I will move again.
I got the pod that fits three to four rooms and I just had it at the house and then we moved it to the new location. It was very easy booking the pod online. The driver was very nice and everything was great. It was a flawless move.
I have a lease for temporary storage of a container located in California. My monthly billing statement contains a line item for "Tax". The tax is computed at about 8%. I am not purchasing the container nor the site of its storage. During the past 3 years I have been charged, and have paid, over Five Hundred Dollars ($500.00) in tax. According to the CA Board of Equalization, the company is precluded from charging and collecting such a tax under my lease in accordance with CalBOE Regulation 1660, Article 15. PODS has refused to return my money; and has encouraged me to file a complaint with the CalBOE.
I used PODS about a month and a half ago. We just had them provide an empty pod for a month while we were doing some interior work on our home. Then the pod remained in our driveway. I booked online and it was a straightforward process. When we opened the door, rolled the door up the container was clean and dry which were my two main concerns. I like the translucency of the side panels and the roof. And the weather was cold but I felt secure that the contents which was mostly furniture would be dry and safe.
I got notification of delivery timetable. However, we had some snow and it doesn't take much snow in Nashville to affect everything. So that caused the rescheduling of the delivery which didn't present a problem. And the window for delivery was completely accurate. I was very pleased with the delivery and the driver placement of the pod in our driveway.
The driver who picked up the container was very good. We have to have our house full at that time and he was very efficient in getting the pod out of the driveway. And he was on his way. If I had a similar project in the future I would use PODS again. Recently, I thought we would be able to store all of our furniture which is a downstairs project so we needed to get all the furniture out at the first floor of the house. And it would not all stood upstairs. So based on my wife's concerns, I said, “Let's get a pod in. Give ourselves peace of mind.” And that's exactly what happened. I would do it again without any reservation or concern.
PODS very much ripoff. I've been paying auto payments for months. I paid for full month but only used PODS for 11 days so they have charged 178 for 11 days plus 83 dollars for delivery. Warning do not use PODS if you value money.
I looked up PODS online and I filled out the zip code, how long I wanted to keep the container and the size to get a quote. And then I called them and reserved a 16-foot container. The rep had the information I needed and she was very clear about when it would be delivered and how it would be delivered to make sure the driveway was clear. It was a good experience. The container was clean inside and it was in great shape. The driver was very nice as well. It fit our need perfectly and I wouldn't hesitate to recommend using PODS' service.
I needed to move a five-bedroom house and I didn’t want to hire movers. With PODS, I could stage the move and I didn’t have to do it all at once with a big truck from U-Haul or something like that. I booked over the phone and then I modified my booking online. We had two pods delivered to our house in Pennsylvania at separate times. We loaded them up and put them into storage. And then. we brought them down to Tennessee, unloaded them and they picked them up. Their rep was very informative. We worked on all of the dates for pick up, delivery and he was very friendly and courteous. Every driver that I met was awesome. Every person that I met and dealt with even when I had a concern about my one billing cycle was really polite and super helpful. My experience was amazing. I would definitely recommend PODS to anybody.
I rented from PODS a couple of units for about six months when I did a remodel on our house. The units were big ones, the largest ones they had. They were 16 by eight. I got two of them. PODS is the only one I’m familiar with and the only one that came to my mind when I thought about bringing containers out to my house. It was great with the representatives and I'd go back in a heartbeat. We changed some things around based on where we had them spotted and the drivers were perfect. It was absolutely a perfect experience.
We had an 8x16 container for two months while we were doing renovations. We saw a couple of it in my neighborhood a few months before, and my wife suggested it. I tried booking online but I wasn’t sure so I ended picking up the phone instead. The rep I talked to was excellent. He was very courteous and very equipped. The container was dropped off and picked up while we were absent, but it was in good condition, and the size was adequate for our needs. The inside was clean and empty, and it was sturdy, too. I called before Christmas, before my return date since I wanted to book to return it before January 3rd, but they were only open on January 4th and they did not charge me the extra month. There was a shutdown period between Christmas and New Year. PODS is very punctual.
We moved from Tennessee to Florida and we used two pods for that. They were clean inside when we got them and the drivers who picked up and delivered them were very good. Also, when we had problems closing on the house and we had to schedule for pick up then we had to get it rescheduled, PODS' reps took care of it for us.
I booked with PODS over the phone for moving and storage. I got two of the bigger containers and the size was enough but one leaked and it ruined a lot of my furniture. But I didn’t bother to make a claim because we had them here for like a year and a half and I just figured overtime that it leaked on the back half of it. But one of them was fine. When the carrier driver picked them up to take them from us, they just picked them up and left. The one guy that picked them up to move on the very first time, I felt he was kind of rush with it because it leaned towards one end. When he lifted that one container it shifted everything to the front and probably did damage through the roof.
I got one of the big containers to ship out my things from the natural disaster I was in. I heard good things about PODS and I've always seen them. So I booked a pod online which was very easy to do. I went on their website, picked what I wanted, then told them where and when I wanted it. PODS brought the container out and left it in my house. I had all my stuff that I had left over from the flood in there. Then I had to have the pod removed because it was in the way when I had my house torn down. I had to have it moved from where I had put it and PODS came out that week that I called them. They moved it for me and it was all good. I don't ever want to use a container again for something like that, but if I did, I’d be sure to call PODS and have them come do it.
I had three containers from PODS. They went over the top for me every single time. Couples of drivers were not as good as others, but it's really great. They were always really friendly and they tried to position it where I wanted. The placement of them was really important to me. When a neighbor witnessed the driver leave the pod and I was in Mexico, the driver called me five times. And then, the manager also called me to accommodate me. They went over the top to get them and pick them up and not have them here because I didn't want them here. They tried to get it down the driveway at my house and kept it side by side for me and out of my way.
The head driver was great too. The manager also gave me his cell number. It was a good thing they did that because calling the 800 number, the central reservation, was not going to be able to do much as far as particular things. I talked with them a few times and they always answered the phone, which was really nice instead of being on hold and waiting on it. My TV was broken when it got here, but I didn't know who I could blame because the movers packed it and the drivers drove all the way. But, when I couldn't get the door opened, they were able to open it for me. And they didn't have to do that.
We moved from South Florida to Illinois, then back to Illinois. We were snowbirds in Florida, but we sold our house. So we had to empty it out and we thought we'd call PODS. The rep we talked to was very good and knowledgeable. She asked us what we were going to put in the pod and helped us decide what size to get. We didn’t have any furniture and we had a lot of boxes, so she told us what size to get the 16 foot pod because that would hold what we had. It was so nice for us to put all our stuff in the container the way we wanted it and locked it up. Then they picked it up and brought it here. Nobody else bothered our stuff then they delivered the pod here very nicely and nothing was broken. It was a great experience and we would do it again. We would also recommend them. In fact, we recommended PODS to two friends who are moving.
I needed someone who could do the move and do the storage for me while I was moving so I hired PODS. They held my stuff for almost two weeks for me and they did an excellent job. I booked over the phone and the rep was perfect. He told us everything that would happen and it happened the day that he said it would. They dropped the PODS where they needed to drop them and everything was perfect. I told my friends to use PODS if they need them because it’s worth it.
Everything was great with PODS. We were recommended by a family member then we booked with them over the phone. They were very responsive, helpful, explained everything clearly. We had two 16 footers and we were able to get everything we needed inside it. They were also nice and clean when we got them. And when they were delivered, they were swept out after they were set up. The drivers who picked up and delivered them were very friendly, helpful, and tried to place the pods right where we wanted them.
Worst company to work with by far. Completely rude and dishonest. Overpriced and not professional. They could care less about their customer. They broke the driveway on the house I was selling so that had to be fixed. Then they double charged me for something I didn't order. Then they lied to me about the cost of the delivery. On top of all that they charged me for half a month when I used it for 72 hours. Worst company ever. So completely disappointed in their attempt of customer service. If you're moving steer clear. Just get a U-Haul and a storage unit.
I like the concept that the pods sat on the ground. There are folks that offered me a trailer. I didn’t have to lift stuff. In my first call with PODS, the consultant that I talked to was really pleasant and thorough so I just said, “Let’s do this.” Plus, I have a referral. My son’s company moved in and he used PODS and said it was a good experience, too. I used two 16-foot pods to move from North Carolina to Maryland, but I needed a third one. That was one problem I had because when I talked to the consultant, she said, “You’ll need a 16 and an eight.” And when I started packing I said, “This ain't going to work” so I ordered a second, opted to a 16 and then, in the end, I just have too much stuff. I ended up using two U-Haul trailers too so I needed another container, but that’s my problem that I just did not know how to estimate it well.
Nevertheless, the containers were clean and there was stuff to use to tie down stuff. The movers that I had were pretty crappy though, but that wasn't through PODS. I didn’t have any problem with the PODS except that they didn’t pack it right and I almost never get into one of them. But, other than that, the pod was fine. Their drivers put them exactly where I wanted them, and everybody was polite. They were here when they said they would be. I didn’t have any problem at all. If I were to move again, I’d use it again. If somebody asks me, I’d recommend it. It’s just so simple where they put the pod down and you load it and then they pick it up when you tell them to. You really can’t beat that.
PODS is convenient and easy to deal with. We didn't have a lot of stuff to move so it was easier for us to get a pod. We booked PODS over the phone. Their reps were very knowledgeable and were honest about the size part I needed once I told them what I had. They didn't try to upsell something that I didn't need. We got the medium size one and we even had room to play with. It was very clean and it just suited our purpose. Both drivers were great. They called before they came out and they did everything for me. I moved everything in the pod and they moved it for me. My experience was great. I would do it again.
When we needed pods at different times, we used PODS' 16-foot containers for storage for a few months while we were showing our house and getting ready to move in to the next house. We chose them over other companies because of the size of their containers and then we used them for delivery as well. I booked them online and then I had to call to complete it. And when we rented the second container, I just called them and I had very good interactions with their rep.
The first delivery guy was great, very friendly and knowledgeable. But the second delivery person didn't do well. He ran over some bushes and could not control the trailer. I believe he’s gone from PODS because he wasn’t around when they delivered to our new home. The four delivery guys for the new home were also great, except for one of them. As for the containers, they're clean. The first one was in much better shape, but the second one had been banged up a little bit. If a friend of mine would have a need for moving and storage service, I would highly recommend PODS.
After I did some research PODS was my best bet. I had great interactions with their reps and the container was fit. The drivers were very pleasant and professional. It all went really smooth. I would surely recommend them.
I used PODS over a different storage or moving company for the convenience and the service went very well. I had very good interactions with the PODS representatives and the drivers were very professional. Also, the container itself was clean and secure. We'll definitely do it again with PODS and I'd recommend them.
I liked that PODS was handy. I booked their service online and I called during the process. Everybody that I talked to was very nice and very helpful. We got it, we used it, we sent it back, and that's it. However, I paid for January and we moved and they picked up the pod on the third or fourth. But I called them and they were able to reimburse it. I got a partial refund for January. I was glad that they came and we got it done. I would certainly recommend PODS to somebody else.