Consumer Complaints and Reviews
I am one of four people that have used PODS with similar experiences. You will not get three rooms into a POD unless you have folding IDEA furniture and two sets of clothes. I got a bedroom set, a washer, dryer and freezer and some clothes. I was told my POD would be taken to a local facility and not moved until I gave approval. They sent it across state lines the next day. This was strictly a move to generate the moving charge. What if I needed something in there?
Location - I gave them a zip code where I would be moving. They went on and on about how they have locations all over and that this would reduce my final moving cost. They did not store my POD anywhere near my final destination. Communication - I need to get into my POD but was told my access was limited due to the fact that I had not paid my bill. My bill is auto pay and they had an issue with my credit card, the expiration date had changed. They never even tried to contact me about the missed payment, three weeks now. I am sure this was to generate late payment charges. Customer service - Whether online via chat or on the phone their customer service people are very good at giving excuses but not very good at solving customer problems. This is this most dishonest, disorganized group of people I have had the chance to deal with in a long time. Stay away.
A dreadful company in every way. At first I thought, great! PODS has been able to handle three separate PODS and get it done. Perhaps the delivery, but not anything else. I pay them automatically on my accounts all separately each month because they say they have converted their systems and can't consolidate accounts. They receive checks automatically from my bank each month. But in addition they arbitrarily charge my credit card, no pattern, no permission. They have refunded over $567 of inappropriate charges so far, while each month accepting the checks and cashing the checks. I have tried for months for resolution, as they continue to charge my credit card.
I thought it was only incompetence, but having continually called, and continually followed up, I now believe that it is deliberate. Could they have a promotion to bill more charges and pay commission to employees? Or perhaps just add the dollars hoping people won't notice? I can't go to a local store either. All conversations are with the 800 number, the local people only do pick up and delivery. I have reported the potential fraud to my credit card company and am disputing charges. But, not resolution, not even a call back. I have search the web and there seems to be a pattern of similar complaints. This is a dreadful company.
DO NOT PUT A DEBIT CARD ON THIS ACCOUNT. They require a credit card so they can put you on Auto Pay. I used a debit card and then changed the card. You cannot see that they still have access to the card you replaced and if they have any problems with the card you have on file, they don't call you. They move to the next card. They charge without your permission. This happened to me on August 2. I am still fighting as the sent the bank some screen print from their internal system with my debit card and some excuse about the contract for using it. This was not even the card I put on file when I set my account up so that reason for charging my card is not valid. I sent an email to the person at PODS who provided the back up to the bank... NO RESPONSE. The customer service is lacking huge and so is their honesty.
I only needed a POD for one month but for what I paid for delivery and pick up and the fact that they will not pro-rate months I could have rented a storage unit for an entire year! They do not tell you this when you call for a rental. They will tell you about the delivery fee because payment is required at delivery but they do not tell you about the rest because they know you will be on auto deduct and they will have access to your account. This is an incredible money making deal for PODS and you will end up feeling stupid. Naturally when you complain they will tell you that you should have read your online contract.
PODS is a horrible company to do business with particularly their customer service. They don't answer the phones and when they do they give you the runaround. They never answer a direct question and they refuse to share the names of the supervisors and managers. When asked to transfer to a supervisor they hang up on you. Stay away from this company. They care nothing of customer service and only care about profits. I hope that the Florida State AG tracks them down and makes them change their unethical business practices. I just filed a complaint with the Florida AG because of their underhanded business practices.
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The pod was delivered and picked up on the exact day/time we requested. We moved from Wisconsin to South Carolina. The pod showed up on time and the empty pod picked up on time! Not one article was broken or moved during the transition. I highly recommend this company for your long distance move!
I work for a Parks and Recreation Department. We hold a summer camp every year for children in our city. This year we decided to do a fun outdoor nature theme during 2 weeks at the beginning of July. Since this was to be outdoors and not at our regular facility, we had storage needs for tables/chairs/art supplies etc. We decided to go with PODS since we didn't want something permanent in a natural outdoor area. They dropped it off when scheduled, and it went fine. After the 2 weeks was up, I called to have it picked up. I was told they had no drivers available for a few weeks. I said that was fine, but I shouldn't be charged for an extra month since it wasn't us wanting to keep it longer, but them being unable to get it when we needed it removed. They said that was no problem. Not only did they not pick it up on the date scheduled, it sat there for almost a month empty and they charged us a second month!
I called several times and told them they needed to come get it, that it wasn't on private property, but in a public space and was not protected in any way. Every time I called, they said it wasn't in their system, and I repeatedly told them it's because they never picked it up. This happened in mid-July, and here it is October with yet ANOTHER charge on the card. I have spent hours on the phone getting bounced around from person to person, and none of them have any clue how to help me. If I owned a company and had a customer that had this bad of an experience, I would simply refund them, no questions asked. I will never do business with them again, through work or personally. Heed my warning and never use PODS.
My Wife and I rented a Pod back in August of 2015 as we were planning to move so we had it delivered to our home and put in driveway. There was to be of course a monthly rental fee which we found to be a little high ($187.79) per month however we thought the convenience of having it close and filling it up easy on us. We could not foresee that the sale of house fell through because of newly discovered problems with home so we ended up keeping the Pod here at the house for 11 months. The PODS ads state they will move you across the state or across the Nation however when we purchased a home and needed the Pod moved which was approximately 35 miles away we were informed by a Customer rep. they do not deliver out that far and it would have to be taken to storage facility 5 miles from us then we would have to unload it ourselves into some other moving van truck trailer whatever. I said "Are you serious?"
This is outrageous and ask to speak to a Supervisor who told me basically the same thing so I replied "You falsely and misrepresent yourselves to the Public because you say on your Website you move across state across nation yet you won't go 35 miles north." We were furious and got a U-Haul truck and unloaded Pod into that and drove to house. PODS also wanted $79.00 to pick up the Pod full and another $36 for a fuel surcharge just to take to their storage facility 5 miles away. This company is a ripoff and the Customer Reps. have attitude. Stay away from PODS. They are too expensive and the claims they make on their website are lies. I recommend going with proven companies U-Haul, Penske, Ryder, name brand well known companies and stay away from PODS. Thank you.
I flew up to Tualatin, Oregon to help my son-in-law move on Aug 19th. His family was moving back to California, and the house was going to be put on the market as soon as the move was done. The pods were supposed to arrive on Monday the 22nd, and we would pack one pod that day, and then the movers were to come on Tuesday to complete the 3 pod move, and we were to leave at the crack of dawn on Wed. We did get the first pod, but when the driver came, he said he couldn't leave it because it would be in front of the neighbors' house. We told him that we had permission from the neighbors to leave them, but he said he had to be sure, and was knocking on their door because he had to have permission.
The house had been sold, and no one was living in it yet, so no one answered the door, and he threatened to drive off without leaving the pod. I had to convince him that we had spoken to that neighbor the day before, and he was fine with leaving it there, so he eventually did leave it after much grumbling. After all of this, we were somewhat frazzled, and he had just left to go pick up the second pod, when we noticed that he had placed the opening of the pod off to the end, not facing the house, which was not anywhere near the doorway but was a couple of car lengths down the street!!! We tried to get him back to turn it around, but were told he couldn't come back. We had to start packing anyway, so didn't have a choice but to start. He was going to bring another pod later in the day, but he said we would have to clear all the cars up the street in order to get it in, and keep them off the street.
Well, we had no idea who they all belonged to, but knocked on every door trying to get them moved - although the pod guy could not give us any estimate as to what time he might actually arrive with the other pod. AND he told us that he would only be bringing one more pod - although we needed 3 for the move. He said the other one would come the next day. We told him we HAD to have it because the movers were coming the next day, and he said it would be there. Eventually he did come back with another pod late in the afternoon, and left it down towards the OTHER end of the street. So we had two pods, but neither one had an opening that could be easily loaded from the house. That driver was surly and rude, and totally unprofessional and curt and unhelpful.
The next day the movers came, and we kept calling and calling to see where the third pod was. We were assured that it would be there any time. We asked over and over if they were sure it would be delivered, because we were leaving for California the next day, and we only had the movers for the one day. They kept assuring us it would be there. It never came, and we could not get hold of anyone who could help us, or let us know when, if ever, it might show up. In the meantime, we had to keep chasing away all the cars on the street so that if the pod ever did come, they would actually be able to park it.
So between moving and trying to deal with all this, we were on parking duty, frantic that if someone parked there and we couldn't locate who it was, that even if they did end up coming with the other pod, they wouldn't be able to leave it. Not to have worried, because it never came. They had said it could have been as late as 7 pm, so we were on parking duty all that time. Eventually the movers had to leave, and we had no way to move the rest even if they did show up. Which they didn't. My son-in-law had to go ahead and leave because he was starting a new job in Calif, and I was left alone there with no pod and no movers, and no way to be able to leave. And I am 67 years old. We had cleaners scheduled for the next day, and they couldn't clean until the movers were done, and we had photographers scheduled for the afternoon to take the pictures that would enable the house to be put on the market as soon as possible.
In the meantime, my son-in-law was trying frantically to reach anyone who could help - while he was driving, so had to keep stopping in order to do that. I was also trying to reach anyone who could help, but had no luck. I was sleeping on the floor because all the beds and couches were already gone - having been assured that the other pod would have arrived the day before. No one ever called us to give an update, or to let us know what was happening. I was arguing with the cleaners, who had arrived at 5:30 am trying to persuade them to stay - since the photo guys were coming and couldn't be rescheduled, so they were trying to clean around all the stuff that was left, which took them a lot more time, and was not as effective as it should have been. AND we had to pay them extra because of the waiting and the extra work trying to move things around and clean under them.
The realtor had to persuade them to stay, but they had been there an hour already and couldn't even start until we had permission because of all the stuff that was left in the house, and the problem of even getting movers back to finish the job, which we couldn't do until we had the pod. My son-in-law finally did get hold of someone, and the one blessed thing about this whole nightmare, was that eventually they did send the other pod, and that guy was WONDERFUL!!! His name was Doug **, and bless his heart, he came at 7:30 the next morning with the 3rd pod. AND not only did he NOT need us to move any cars, he took the extra time to move the pod in from the side, so that we didn't have to have all the cars on the street moved at all!!! He took one full pod out and replaced it with the empty one, and left it in front of the house with the opening available to the door!!!
Would have been nice to know that it was possible to do that without all the hassle of trying to keep the whole block free of cars!! AND he asked where we wanted the opening to be so that we could access it easily. That made a BIG difference in how fast we could move, and it made all the difference in the world as to the ease and accessibility of being able to load. He was the one bright star in the total mess of this company. He explained that sometimes they can't get a pod available when they need it - BUT they HAVE GOT to let people know that!!! We had planned to be gone and in California by that time, and it was noon and I hadn't even left yet!!
I had planned to drive straight through, but due to the pod not arriving, I had to stop at a hotel for a night, and being a day late, I couldn't get home for work, and we had the extra charge from the cleaners, and the movers who we had to hire to come back after having waited around for a few hours the day before for the pod to come, since we had been promised that it would be there. We ended up losing a lot of money because of the ineptness of this company, and no one ever called us or apologized for all the work and stress and communication nightmare. I would never, ever use this company again, but I would call Doug, and if he was available, it would be a different story.
I do not recommend the PODS service to anybody! Please don't make the same mistake that I did, stay away from PODS. When I started out they were charging me $217.81 for monthly storage, then it just changed to $221.91 per month, don't know why; these prices alone are ridiculous! So I decided to get away from PODS, the only thing they are truly concerned about is how much money they can pull out of your bank account. When I called them to schedule my container to be dropped off I asked them “what the charge would be” and they quoted “nothing if it was within their 20-mile range, if not it would be a small premium.”
As it turned out it was 23.5 miles, so they charged my account $24.36 and told me it was because the driver logged 39 miles, what? After I emptied the container, I called them back on the same day and told them to pick it up, they said that they could not pick it up until the next week, 4-days later. But on day #3, I happened to check my bank account and noticed they withdrew an additional $97.41. I immediately called them to question what this charge was for. They said "It's an empty container pickup fee" but could not provide me with a meaningful breakdown. I asked them how much more I was going to have to pay them just to get away, they said “nothing”.
Then I asked them "how much are you going charge me to warehouse the container", their response was "why nothing, it's an empty container". I said "exactly that's my point, why should I pay you to pick up an empty container?" Also, they don't pro-rate anything, unless it's in their favor of course! Their phone system is extremely frustrating. When it comes to discussing account charges they get real short with you. You always know when you strike a nerve! PODS is a ridiculous way to waste your money and time.
I used PODS for a move from Seattle to South Florida. I received 3 separate arrival dates, and all three times set up with local movers and PODS rescheduled, each time the day before. The last reschedule date was a call from around 3 hours from my home in the middle of the afternoon but they still would not bring it or even address my concerns about screwing the movers each time. They focus on their own logistics, not their customers, and would not make any effort for a single (16 ft) pod just to keep their (3rd) promised date. It's clear now why they have so many negative reviews, and here's one more. I would not recommend them to anyone, to deliver anything, much less important belongings related to a household move.
My 1 star rating is caused the surprises I found in billing and PODS' terrible follow-up for explanation. My dispute was that the monthly $483.72 container rental plus the initial container drop-off fee of $99.99 was never communicated during my phone conversations with PODS. I initiated a complaint in early June. PODS NEVER responded from their "Customer Resolution Specialist" department. INSTEAD I HAD TO CALL SEVERAL TIMES. AND WAS GIVEN THE RUNAROUND!!! PODS overdrew my bank account by charging my credit card, for a non-agreed amount of $322.48, in addition to my monthly charge of $483.72!!! This is Fraud!!!
I had a direct dial number to the PODS rep. After repeated attempts to contact this specific rep, I ALWAYS got her phone message. I left two phone messages asking for her return call. The last message was left on Sep.6, 2016. Also followed with an email reply on Jul. 3rd 2016 explaining the phone messages I left and asking her to call me... And left my phone number (again). NO REPLY WHATSOEVER.
On July 5, 2016 I again called PODS. I explained the ongoing saga and after much discussion (and stating I did not want the current so called "Customer Resolution Specialist" to be involved) a new incident number was assigned. This PODS rep advised that it might take 3-4 weeks for someone to get back to me since they would be starting over. Sept 8th I called since I had heard nothing from PODS... Neither phone call nor email. They told me the incident was closed. This is the same crap they pulled on the first incident report. My warning is make sure you get ALL the CHARGES associated with your planned move. I think its a SCAM!!! NO ONE GETS BACK TO YOU, and they put you through about 7 different people that are giving you the runaround. Never use their services again.
Two categories of experience: Item 1: I was completely satisfied and would give PODS 5 stars. They performed exactly as they promised from initial drop-off to final pickup. All aspects of this part of the move went smoothly. Item 2: My 2 star rating is caused the surprises I found in final billing and PODS terrible follow-up for explanation. My dispute was that the monthly $229.99 container rental plus the initial container drop-off fee of $99.99 was never communicated during my phone conversations with PODS. I initiated a complaint in early June. PODS responded from their "Customer Resolution Specialist" department via email on June 14, 2016 and asked me to reply by June 17th.
I had a direct dial number to the PODS rep. After repeated attempts to contact this specific rep, I ALWAYS got her phone message. I left two phone messages asking for her return call. The last message was left on June 22, 2016. Also followed with an email reply on June 23rd explaining the phone messages I left and asking her to call me......and left my phone number (again). NO REPLY WHATSOEVER.
On July 5, 2016 I again called PODS. I explained the ongoing saga and after much discussion (and stating I did not want the current so called "Customer Resolution Specialist" to be involved) a new incident number was assigned. This PODS rep advised that it might take 3-4 weeks for someone to get back to me since they would be starting over. Sept 8th I called since I had heard nothing from PODS....neither phone call nor email. They told me the incident was closed. This is the same crap they pulled on the first incident report. My warning is make sure you get ALL the CHARGES associated with your planned move. I'll let them keep their money........but never use their services again.
What... a... NIGHTMARE! I'll be honest and say that my initial convo with the customer sales rep was fantastic. The guy was super helpful, friendly and seemed to have helped me save some money. All was good. Even the initial delivery to my house was easy and the driver was a nice guy. And I should mention the guys at the warehouse here in Seattle were super helpful and friendly as well.
But other than that it just all went downhill fast. I needed to change my final delivery address two times just because I couldn't get a permit for the street parking. So I tell PODS customer service well in advance and they update my order. Seemingly without issue. However, during this process I received about 15-20 NEW invoices which just confused the daylights out of me. I was overcharged multiple times ($600+), I received a past due bill (even though I'm on autopay and already paid in full). Hmm... what else? Oh right, after spending an hour on the phone trying to figure out why I was quoted one price and charged something much different I was told that a supervisor would call me to discuss. Guess what, they never called me! Surprise! Oh yes and the girl I talked to seemed to think it was unreasonable for me to think that I should be paying the price I was quoted and not the higher bill without any explanation.
Let me not forget to mention that yesterday when I wanted access to my POD they told me that my POD was already marked as emptied and completed. UM WHAT!?! So even though I spoke to someone else not more than 3 days ago and confirmed I'd have access to my POD until 9/15 they tell me on 9/7 that it's gone. Luckily it was just a system error, but damn people get it together!
NEVER, EVER USING PODS AGAIN AND I SUGGEST YOU STAY AWAY TOO unless you like being overcharged and responsible for watching them like a hawk to make sure you get what you originally paid for!!! What a waste of time and money! I've never had to contact customer service for one order of anything in my life. And to be honest I don't think the company would have done anything about the mishaps if I didn't stay on top of it. Why would I ever trust them in the future? No thank you. So many better, less strenuous competitors to go to.
Never again... Buyer beware. I called to get a POD for drop off, load, transfer to new home, drop off again and then retrieve the empty pod when I was finished. Moving is extremely expensive and stressful as it is. This is my scenario of what happened to me: I called and paid with my cc to get the pod scheduled and to retain it. I asked the rep if I could pay the driver cash, since my card had limited funds, she said, "Yes, of course." I told her that would work best for me and she said that would be fine and the driver could take the payment. The rep told me she would deactivate my card so no other charges would be put on there. I was never told about not getting my rent prorated if I were to have my pod picked up earlier either. This is where you have to be very careful with this company (see below later). I was very happy and booked everything.
Got an email saying my card did not go through for the pod drop off and that I needed to call. So I called and was put on hold a few times and talked to a few different people. I was told no drivers can receive any cash. I told this rep what the first rep told me, "Oh well for me, no cash to the drivers." I told this rep that the funds would not be in the card until the day of drop off. I was told no problem just call the day of, first thing in the morning and that would be fine. So, that was the plan, I would call the day of with the cc info to get the pod delivered.
Received a call this time from a creditor from PODS and she told me the pod cannot be delivered until I made the payment. I told her that I was told I could pay the day of and she said no, I can't do that. I explained to her that I was very unhappy and that the reps are dishonest and telling customers whatever they want to hear to get the business. I then paid with a different cc to get the pod delivered and I was very unhappy.
I called to have the pod picked up and they could not pick up until about 12 days later. The month for the rental ended Sept 12th and the pick up was Aug 30. When I called for the pick up I was told I could not have my rent prorated and I had to pay the full month for the pod. That means I am paying for 2 weeks worth of rental and I don't even need or have the pod and they can go ahead and rent the pod again to someone else. Almost like a double dip. Needless to say I was not happy AGAIN.
5. Called to talk to a supervisor or manager to see about getting my rent prorated. It was a team leader I got and I explained everything to her. The cash, the credit card and the late pick up etc. She told me that all the calls are recorded and that she would listen to all the calls and get back to me. She seemed nice enough and I was very frustrated I had to tell the whole scenario again to another person. I was also told that some places offer prorate, but others don't. WHY???
Received call from the review lady and she said that there was nothing said to me about the prorate of the pod. I told her that there were other complaints and that all of them were to be addressed. She said that the only thing on the incident report was the prorate request. I was about to explode from anger. She said she listened the whole recording and would not address the cash discussed at the time of the first phone call.
PODS will stand behind their disclaimer that is played at the end of every call and if you don't go back and ask questions to the reps you are SOL. They hide behind that disclaimer no matter who tells you what and apparently it's OK to lie to the customer and tell them whatever they want to hear and no matter the inconvenience or frustration it causes. Since I am in an area that doesn't prorate and because the disclaimer was played at the end of the call I made the rest is basically a big ** you to me. NEVER again will I use or recommend this company... Be very careful of what you are told vs what they actually do because you will be very disappointed.
Stay away! These guys are absolutes idiots! First, my POD was delivered 1 week late! I was forced to live in my new apartment with no furniture, not bed, no sheets or towels, no dishes, etc. On top of that these idiots billed me twice! That is $2400 X 2! It took about 3 months of calling them, speaking to supervisors and fighting with them before I got credited back. Not done yet! Months later I get a call from PODS telling me I owe them $1,174! I told I was not going to pay them a dime and that I have already paid them! They turned in a claim to a collection agency and now I must fight with them! I am going to get a lawyer and take legal action against these idiots! I would NEVER, EVER, EVER, EVER again use PODS! Stay away from these guys! I don't even know how they can stay in business!
I was so excited initially to find PODS as we were moving out of our condo and had about a month until the new place would be ready. They were helpful initially, but ever since getting my credit card information it has been nothing but hassle. I have had 3 charges on my account that never should have happened and always need to speak to at least 3 people to get it resolved. The customer service is HORRIBLE. They are nice on the phone, and placate you, make promises with no follow-through. I would call back to follow up and the person would have no idea what the prior person had told me. They put you on hold for what seems like forever and they randomly transfer you without telling you who they are transferring you to.
The worst is the scheduling. I called on 8/17/16 to have my PODS picked up from the new location, and it is 9/3/16 and I am still staring at a pod in my driveway. I have made multiple calls, and finally they should be picking it up day. Not to mention they continue to charge me storage on the pods, when I am no storing them for them for crying out loud. Brittany in billing is so rude, she had attitude from the moment she picked up the phone, talking over me, cutting me off, and yelling. I have never been so disrespected by anyone. Never again. I was one day away from calling police to have the container removed from my property.
We used PODS when forced to leave our rental after being poisoned by Carbon Monoxide in Feb 2014, thinking we'd have a new place soon. Rents had just tripled in Seattle and we were still very ill and could not work, and the medical system failed us for lawsuit proof, so stayed homeless until Aug 2016. We've had to store our pod at the insane rate of over $250 per month for nearly 2 years, with no access to it at all and no sympathy from PODS. The rent keeps racking up, even in auction status, while we are trying to pay it off and they won't even tell me what it will cost to have delivered once it is paid off (almost there). Customer service and billing both on east coast and unreachable most of the time. Have never once gotten through to "our account rep" by calling. Will never even think of using or recommending this horrible company to anyone
We contracted PODs for our move. The move required us to store our items with POD for several months. When we called to have our POD delivered, the employees put our POD out on the streets of San Jose for easy access the next day (unbeknownst to us). On the day of delivery, three days later, we were informed that the POD had been broken into (the employees when they found the items thrown all over the street just threw items back in and filed a police report).
Trying to be civil we went through PODs claims process asking to be reimbursed for items stolen (over $20,000) and refunded any money we had paid them for their services (we paid them over $7,000). When we received PODs offer it barely covered a 1/4 of the monies we had paid them for their services nonetheless for items lost.
Please do not use this service! PODs claim no responsibility for anything they do. While I know I was only one in probably hundreds this happen to, do you want to be that one? PODs has hundreds of terrible reviews on their responsiveness, but I saw nothing about PODs getting broken into. Obviously some major incompetence going on at this company. There are too many other similar services out there who will back up their services, and not take any chances with your personal items, to use PODs.
We used PODS for our move from Lansing, MI to McHenry, IL. We had the POD dropped off on 7/18/16 and picked up on 7/28/16. When we first moved we told PODS that we knew we were moving to Illinois but didn't have an exact address yet, they told us that wasn't a problem and it would go to their distribution center in Elgin Illinois and be held there until we were ready for delivery. Fast forward to 8/12/16 and we were in our final address, I called PODS and scheduled a delivery for the POD. It was still in a storage location in Michigan, and wouldn't be delivered for 10 days! This was disappointing, but we bought air beds, and made the best of it waiting for our stuff. We received notification that our POD shipped on 8/16/16.
Our POD did finally arrive on 8/22/16 as promised, and to our surprise POD charged us ANOTHER month of storage for a period of 8/17/16 to 9/17/16. This is absolutely ridiculous to be charged more because they could not deliver the POD on time. On top of this, when we were first booking the POD we were not informed you are actually charged 300 dollars a month for simply RENTING the POD. This is not a charge that starts when your POD enters storage, but rather the day they deliver it. Complete lack of good customer service, and no real explanation of the charges that we would incur by having it delivered slightly earlier then we needed it. Just for an idea of people considering using PODS, consider this, it cost us over $2000 to move from Lansing, MI to McHenry, IL, just over 5 hours distance. If we had used a full service moving company it would have been just a couple hundred over the PODS price. Would not recommend to anyone.
The icing on the cake, is that PODS reached out to us after we filed a complaint and in the end would not reverse the extra 300 dollar charge, but instead offered a $75 dollar refund to our card to "make it right" in the fine print of the form they have you sign. They ask you to remove all negative statements about them on all websites, including ConsumerAffairs. What a joke, me being able to warn people about PODS before they get burned too is worth a lot more than $75. Be warned.
When I first contacted PODS to rent a unit I was quite happy. I was told that they could get me the size unit I needed on the date I needed, that these dates were flexible and that the company would store my unit for a month or more. At this time I was also informed that when I was ready to have the unit delivered to my final destination all I needed to do was to call 3-5 days before to schedule it. I am in the process of moving from Florida to Minnesota for Professional school so this flexibility was very important to me and ultimately why I selected PODS.
Flash forward to today when I called to schedule my POD delivery for 4 days (9/2) from now and am informed that the earliest time they can deliver is (9/7). Apparently it is their busy season and they are unable to deliver more than a certain number of units in a day. This is reasonable but as a customer I should have been informed at the beginning that I needed to schedule 1-2 weeks prior to the desired delivery date, not the 3-5 day time table I was given. When I explained my situation, the information I was given before and the fact that I have to go through the city to get a permit for the unit to be delivered I was asked to hold so the service provider could call the location about getting my unit delivered sooner. I was on hold for several units before the provider got back on the phone and informed me that he would send an email about it and would go ahead and schedule the later date just in case.
I proceeded to give him the address it would be delivered to (something I had done when I first ordered the unity) and again expressed my frustration. I was then asked if I could pick up the unit myself, which I am currently unable to do. He then asked me to hold so he could see if there was anything else they could do for me.
Once again I was on hold for several minutes at which time one of the senior service providers picked up the phone. She asked me what date I was looking for, if I had already been informed that this date was unavailable and stated that she could email the location about getting the unit delivered sooner. I was then informed that the 3-5 day window that I had been quoted before had an addendum attached to it. The addendum was 3-5 days if available and therefore they recommended that customers schedule things at least a week out (none of which I was told when I ordered the POD). She once again asked me for all of the information I had just given the previous provider, making me wonder why the information was not already entered into my account.
Finally I was then asked to call PODS back in 2 hours to see if there had been any changes to the calendar because they are unable to call out and would only be able to contact me by email. She then asked if there was anything else I needed, being somewhat stunned with her tone of voice and how the situation was being handled I said no, at which point she told me to have a good day and hang up. I am by no means pleased with how this company has treated me.
I am now looking at 6+ days in my new apartment with no furniture and having to start my next semester of classes with nothing. The senior service provider (who did not give me her name) maintained an annoyed, irritated and superior tone of voice during our whole conversation and made me wish I could pick up the unit myself. I do not recommend this company. In fact at this point I wish I had rented a U-Haul truck and driven the 24+ hour road trip up with my belongings from Florida to Minnesota. After my unit is delivered I will add/edit what condition my belongings are in.
A POD storage container has been parked in front of my house for over 2 weeks. I call to complain and ask for a supervisor. I'm told they do not have a supervisor and their headquarters is located in Clear Water, FL. I have emailed and called the Oakland Police Department to have the container removed. My next step is to file a small claim against PODS for the inconvenience.
We used POD moving and storage to pack up my mom's home in Winchester, VA. POD was 4 days late picking up the POD to move to their "storage location". When we moved into our new home we requested that the POD be delivered July 28th, 2016 and were promised a delivery time that day. We still have not seen our property. I've been given 2 dates a week with promised times and nothing. My last phone call was 8/13/16 and they advised that "due to licensing issues" and "problems with the site" our property would not be delivered until 8/22/16 which is today.
According to their website we were to receive our property between 8am-11am this morning. Never happened! Actually - I logged into our account tonight and it says "delivered to the location". REALLY??? It's not here. I call every day and am told the same thing every day. Meanwhile I continue to have my credit card charged for August and September storage even though I don't want it stored there. I want my property!!! What can be done? Call police for larceny? Hire a lawyer? By the way it was supposed to be delivered to Leesburg, VA which I see is already an issue for another consumer!
I ordered and paid for a 6 day move from SWFL to WV. The container was scheduled for delivery on Aug 6th to my door and it is now Aug 16th and my POD has been sitting in a warehouse in VA, 60 miles from my location. I have been given excuse after excuse as to why my POD is not here. I filed a complaint and was given an Incident number and 5 days later no one has contacted me on this matter. Today was spent with the Resolution Dept. All I was told is my POD will be delivered today and someone would be in touch with me. I let it be known that I am livid, I deserve answers and I demand to be compensated for now 10 days of inconvenience because everything I own is in that POD. I have also filed a complaint with the Better Business Bureau in regards to this company's practices. If someone out there knows of a class action suit against PODS, please feel free to contact me.
Our experience with delivery to the pick up location was not too painful. PODS were one day late and we had to rearrange our appointment with the moving crew. However, our experience with delivery to our newly purchased home turned into an ongoing nightmare (the issue is unresolved as I write this review). PODS were scheduled to deliver our belongings on August 8th. However, we received an email notification indicating that our delivery has changed to August 12th. We contacted the main office and were told that the issue was caused by an emergency at the storage site. No further explanation could be provided. Moreover, the customer service rep refused to give us the location and phone number of the said storage facility.
In addition to that he said that there is nothing they could do to help and that we simply had to wait. Basically, our PODS and our entire belongings picked up by PODS went missing and we had no way to locate them nor to get some sort of resolution, except for waiting. Today, on August 11th, we received another notification indicating that the PODS will not be delivered on August 12th. Instead, they will be delivering them on August 20th. No explanation. Nothing. In fact, we called PODS and they are not answering or returning out calls. I moved into a house, but cannot decently live in it, as I have no furniture, kitchenware, clothing, etc. My life's savings and items acquired by me over the course of my adult life were stolen / are held hostage by PODS.
I had to incur expenses purchasing inflatable mattresses and disposable items. I am absolutely desperate and will be calling law enforcement reporting theft of my life's worth of savings by this disgusting and crooked company. Moreover, I will start an online and social media campaign and build a web-based platform for sharing these nightmarish experiences to ensure that no one suffers the way we do. I will champion a class action lawsuit to make families impacted PODS will get compensated for the misery they had to endure.
I should have known I was in for a bad start... when I contacted them initially, they quoted me one price over the phone and then invoiced me for $100 more. I called them, the woman on the phone was understanding, but they did not honor the initial price. Then, when the pod was delivered, the guy was new, ripped up the lawn, parked it halfway on the lawn... did very strange things. I didn't know any better so I just assumed it was a difficult delivery. We followed the instructions and packed the way we were told to pack: heavy items at the rear of the pod. We were proud of ourselves for packing it so efficiently... we had about 6 inches door clearance! Then, the guy who came to pick it up said the first guy was new and didn't know what he's doing. Okay, that's fine. We were ready to go.
Fast forward to pod delivery on a Saturday: It's delivered on time. We go to open it and the door is jammed. The scooter we had packed at the end jammed into the door. I called, they said, "This happens all of the time." They send out a service guy on Monday. He comes. He told us we should have loaded a mattress last. He always tells people that (no one told ME that or I would have!!). He goes to extraordinary lengths to shift the contents to the back. And hour later nothing happens. He leaves. I call pods. I'm just weary by this point.
The woman asked me if I jiggled the handle to the door. Um... anyway. I asked her the price for a replacement door. She told me I shouldn't have loaded a scooter. There was some back and forth because I was upfront about the scooter when I ordered the service (they record everything, they should know! ). Her suggestion - take the pod to the storage facility an hour away. They will do the same stuff, maybe take off the door, which we are responsible for. But first, they want to lift up the pod and drop it on its side a few times, seeing if they can force our property to settle (smash into pieces). Once our pod is open, we have to load it into a truck and take it home.
I asked her for the cost of a replacement door. She told me she didn't know, but they would pick up the pod... we're going around in circles now. My point is that if they are going to cut the door and charge us for that, it would be better to do it at our house than to make us hire movers and a truck to pick our stuff up from their warehouse. If the only other solution is to damage our property by dropping the pod... I'd rather they just start with cutting open the door. This issue is still unresolved.
If I had been told that we needed to load the mattress last, I would have. If I wanted to hire movers and a truck, I would have. I hired a service that is supposed to help me move... not make it more complicated. PODS seems to be a great company if you have a smooth move, but as a PhD student, I'm noticing that no one ever has a smooth move. There are always glitches and problems and mistakes, and PODS is not equipped to handle those. I do not recommend this company.
PODS resolved this by refunding the disparate amount.
I had a great experience working with the Birmingham office. Their drivers were great and I have no complaints with them. However, I am extremely dissatisfied with the fact that I received an inaccurate quote (which I used to budget my move and house), and was subsequently charged more for the move I had asked for in the first place, but almost another $100 for them to fix their mistake. It was then almost $200 more than the move I had originally requested. I will not be recommending this company to anyone I am associated with, but instead deterring them. I wish I could recommend just the Birmingham office, but if corporate office can't provide sufficient service, it ruins it for the local office.
I was pleased with this company until it was time to redeliver my pod. I had the pod delivered on the 3rd of the month and picked up on the 5th. When I called and made arrangements to deliver the pod, I inquired about the billing for the month and was advised that my date to be billed was the second however, I would not be charged because my initial date to have it returned was blocked out. Imagine, my surprise when my card was charged and when I called I spoke to several people and each person advised they would make a note on the account which my account was never credited. I had my pod for almost two years and can honestly state that I will not order from them again and I will make sure to advised all my friends to stay away.
Wow. PODS employees and supervisors are unprofessional and very unorganized. Every person has a different story and a different tactic to NOT serve you. They cut you off, say the exact same things about "the location" (bunch of crap), and ignore what you say. I guarantee this company will NEVER prosper considering the way they treat their customers. This is by far the worst experience I have ever had with a company. Not only did they ruin our grass, they promised credits to my account that I have never received, and the PODS did not get picked up on the day that they said it would.
The company picked the PODS up 4 days after they said they would which made our new homeowners VERY upset since they couldn't get into the new home they closed on and empty their moving trucks. The supervisor MICHELLE said that she would credit the delivery fee for all of our inconveniences, yet when I called back days later to ask why I have not seen the credit, nobody knew that that was ever said and there was no "proof". Please do yourself a huge favor. Spend a little more because in the end the headache, money this has caused, and stress is not worth it.
When our POD arrive we found that Rodents had infiltrated and defecated all over our belongings. Upon closer inspection we found the door had serious gaps that allowed the rodents access. We had to wash everything we owned and even then had to live with the fact that our personal items had been shat on. We contacting customer service. No response was received. When attempting to follow up. Our issue was sent to an insurance company who merely provided a form for us to fill out to quantify our loss. The insurance person sent a mail to PODS customer service explaining the issue and asked them to contact us.
It has been over a month and no contact has been made. When attempting to send mail to the customer service person, an out of office message stating they were out of the office, but no expectation of return was indicated. I guess now that they have our money they have no further use for us nor are they concerned with even the appearance of providing any kind of customer service. The door was so defective that my wife had to show the driver who picked it up how to get it to close.
PODS - Portable On-Demand Storage Company Profile
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