PODS Reviews

I had to take all of my belongings across the country in a move. It was me and my daughter and our two dogs and I'm not driving a big old truck not normally where I'm at. So, it was amazing to not have to worry about that. I had used PODS before, but only for local storage for two weeks. So, since I'd used them and had a good experience, I wanted to put them in the pool of possible moving options and then definitely went with them after doing my due diligence.

We used PODS in a prior move and it worked out very well for us. The main attraction was we could load our stuff there at the house, and we could store it for a while. Because we had time between the house we sold and the house we bought. We had to have it in storage. It worked out super convenient to build. Just load it in there, have PODS store, and deliver it when we're ready, rather than us renting a truck, going to storage, unloading it, loading it back up.

We used to live in Michigan State and we moved overseas for several years. When we moved back to the US, we moved to a different state. In that case, California. We still had a lot of furniture in the storage unit we had in Michigan. So, we needed to find a quick way to move that furniture back to California. When I looked online, PODS was one of the main advertiser. I compared prices with other delivery options and PODS seems to be the most affordable for us.

I had an empty pod delivered to Maryland. I had it stored a week or two, had it delivered to Texas then I had it picked up. I was driving cross-country and I wouldn't get here before the pod could get here. Because of HOA rules, there are a limited number of days that you're allowed to have a pod in your driveway so I had to have it stored first. I started out the process with PODS online then I got on the phone to firm up all the details. I got on the phone again to revise the pickup date because I needed a few more days to load it.

PODS seemed convenient and the price was competitive. It wasn't off by much, not enough to make me choose somebody else. When I booked the 16-foot pod over the phone, the interaction with the rep was fine. But on the day of the pickup, they changed my pick-up time four times and without any prior notification. Only an email saying my time has changed. When you're moving, you have more than one thing going on. So, it occupied a lot of my time. That was not well planned on their part. Things happen, but there needs to be a mechanism that's better than that.

PODS did a tremendous job for us throughout our move from Indiana to Georgia. We sold our home and needed to move out in mid April and knew it might be a couple of months before we could get a place in Georgia, so having the POD in storage seemed much easier than trying to handle everything 3-4 times. The communication with PODS was easy throughout and they were always on time with the delivery and pickups. And on top of it all our furniture and items came through with no damage! For our move, PODS was the best option with less work & stress. Great service!

Be aware that PODS is a dysfunctional company. We are still trying to finalize a move from California to Washington state. My wife arranged delivery of the first empty units in California - sales seemed friendly and helpful. We had a 3 bedroom home so they suggested starting with 2 x 16’ units. First POD arrives and I pack it with my record collection, comics and audio gear. Driver comes to pick it up. Laughs at the weight, but drives away - no problem. Suggests we should be mixing furniture with boxes. I do so over another 3 x 16’ units in total. We have more stuff than typical apparently.

Pods is the worst business I have ever seen, they lied about my pickup several times, they don't care about their customers, it them a month to finally deliver. I moved from NM, to Ohio. I take care my elderly mom and disabled son. I had to buy beds, tv, dishes and many household items just to live in our new house, they continued to take money out of my account without permission after they were paid in full, lied about price and discount. I had to pay as another month for storage even though it was their fault I didn't receive my stuff, we when I finally received my stuff, 3 TV and other items were broken. I spent so much money dealing with this company. This was the worst moving experience I ever had in my life. I became severely depressed and broke. Don't do it, it will change your life forever

Interesting how YELP gives them 1.5 stars out of 5 and Trustpilot is MUCH higher! My experience with PODS was terrible. Multiple changing quotes and pricing on the EXACT SAME ORDER. The pricing is finely detailed to the penny in an attempt to appear transparent but appears to be little more than deliberately complex a la carte menu items that shift in pricing from day to day and customer service rep to customer service rep.

I would not recommend anyone to PODS. We moved from Washington State to Colorado and the process for getting a price to do that was inconsistent and met with multiple calls to discern what the cost would be. After explaining that we were wanting to use a Costco rebate we were given a price to complete the move with them dropping off 2 containers and picking them up the next day to transport. We never received the email we were supposed to get confirming the price.

I used the large and medium pods for storage and moving. We worked with different people. Some of them were hard to understand or they kept going on and on. I wanted one answer but they wanted to give me more and more. Other than that, the price was what I expected and everything came out just right. I still haven't unpacked everything. But I feel good about the move. My sister is thinking of doing her kitchen and she called me to ask me about PODS. I told her the best thing for her to do is have a pod put in her yard in her driveway because she has a big one.

Overall they get the job done from getting from point A to point B with everything intact, drivers are professional and place the container where you want it. My issue is their customer service side needs works, I'm not sure if they outsourced their call center but they can be hard to understand or not understand what you are asking for. Had issues with this current move as I told the rep over the phone each day I wanted the containers dropped off and picked up for the initial load side, he only put in drop off dates, no pick up dates so I had to have the driver move the full container off my drive way and place it in the street to drop the empty one and had one container sitting on a public road at risk of fine or theft because he didn't put in the pickup request like I asked when I originally planned it out and told him over the phone.

The service could not have been better. Also, very reasonable priced.

My experience with PODS has been incredibly disappointing and frustrating. My container was delivered on a residential street where people park in front of their houses, so I scheduled pickup two days after delivery to be a considerate neighbor. It was not picked up until two full weeks after that date, my pickup was cancelled and rescheduled four times, and numerous calls to customer service gave me no explanation. I have filed a formal complaint and am still waiting to be contacted. My new neighbors were inconvenienced and I still have not heard from the company after daily calls to customer service. This is entirely unacceptable and I would never recommend dealing with this company.

I am writing this review to warn others about major service failures and unfair billing practices by PODS. First, they charged me an extra month of storage fees entirely due to their own scheduling issues. I proactively requested that they pick up my container before the new billing cycle started. However, PODS claimed their drivers were "too busy" to accommodate the request on time, and they forced me to pay for an extra month anyway. Customers should not be financially penalized for PODS' lack of driver availability.

The overall experience was really nice. Good communication, on time. Yes, the Pod is smaller than you think and will never hold as much as PODS say it will, but if you can make it work, it's worth it.

Pleased with first time use of PODS. We put everything in the Pod, from our large two 1/2 car garage, while we replaced the entire concert floor and renovated our 55 yr. old garage. We were then able to sort through items and only kept the tools, etc. that we need in the future. We did that while under no stress because of PODS.

We needed temporary storage during major construction work. Ordering, receiving, and returning the Pod was easy. The team was very professional, answering our questions and guiding us through the process.

I was pleased with all portions of my contact! The receptionist was pleasant and helpful, the driver was an excellent driver, placing the container where I wanted it placed! Overall, I was pleased and will recommend your organization for use.

Communication was almost nonexistent and telephone etiquette was horrendous. At one time, my wife was on hold for approximately 45 minutes. That was unsatisfactory because the PODS telephone person never explained her actions after coming back on the line. My wife submitted a complaint and the complaint was closed without any explanation. When the final bill was paid, PODS NEVER contacted me to use my Debit card.

I saw PODS online, and we were in the process of selling our house. So, the situation called for going somewhere else for a while, and the pod worked out really well. The customer service and the delivery were excellent. Everything went really well.

The Pods team was great. The unit itself was the perfect size for me & was very sturdy. I had to change my pickup date a few times due to my buyer’s closing delays & Pods made the changes with no problem. The guys who delivered & picked up were efficient & very friendly. Customer service was very helpful & friendly as well. I have to mention is there was a small quarter size hole in the ceiling that luckily my son caught before we started packing so he taped that up. It rained a few times so if we didn’t see it, my things could have been ruined as I had the Pod for a couple months. I'm also disappointed I didn’t see the Costco ad first before ordering. Customer service did what she could to help with the discount, but not as good as Costco which was free delivery & pick up plus 20% off. I’m amazed at how the mechanics work. I wish I would have invented this myself! Thank you Pods for making my move a little less stressful.

I'll keep this short and sweet! I never had in person contact with someone from PODS. My interactions over the phone were great. Helpful, informative, polite, kind, honest, and productive. The process from the first call to the final pick up was smooth and stressless! There are not many things you can characterize as "stressless" nowadays. Placement of the POD was on point. We chose to keep it on the street in front of our house and from what I experienced the delivery team was attentive and careful with their placement. Aiming for the center of the city's mandated plywood barrier between the POD and the street itself.

I'm happy with PODS, everything was on time as scheduled. The drop off and pick up persons were very nice and helpful. Everything was good. However, I was surprised at the fee for moving the POD from one city to another..

I used PODS for a move almost 10 years ago. I went back to them and this time, I used a storage container that was then moved across the country. Customer service was very good.

Pods has left a container in our driveway from the previous home owners for over a week. Originally scheduled for a pickup last Thursday, then Saturday, then sometime Monday -Thursday. We were finally given a pickup window of 1:15 to 4:15 Thursday (yesterday). After another no-show, my husband called corporate, who was unable to get in touch with the local affiliate. We were told we would get an update this morning. It's 11:40 am and we are still waiting for that update.

Generally we were satisfied with the storage unit. We had it for a long time and it continued to be water-tight throughout, which was good because of our household goods within. When we were finished with it, I tried to get a pick-up and the soonest schedule date available was over 3 weeks later. I booked to get it out as soon as possible. I subsequently called customer service and they were able to move the pick-up schedule a week closer.

Called and made all arrangements over the phone. All drop offs (of the POD) and all pick ups (of the POD) were made as scheduled. The Company was great about following through with texts reminding us to confirm our reservations, they were great about letting us know the night before scheduled drop offs/pick ups of what the 3 hour time frame would be, and they were awesome about showing up during the scheduled time frame. It was reassuring knowing we packed everything the way we thought best, and everything showed up in perfect condition. Will definitely refer PODS to anyone moving, particularly as we did from Nebraska to Texas.

Punctual and professional for both drop off and pick up. Drivers were polite and able to place container as requested. Container was clean and in good condition. Online communication was easy and accurate.

Failed to make the call the night before the delivery. Got it at about 7:00 am almost the same time the truck driver said that he would be arriving in 15 minutes. Same for the return, got it in the morning of pickup not the night before as stated. Driver was excellent and so was the pod.

The arrival of the Pods was always on time and the storage and delivery was great. There was an issue with picking up 2 Pods before our last one could be delivered. It was taken care of with a phone call. Everything worked out on schedule.

From the drop off of the empty unit to the pick up of the container after we emptied it, everything went according to the plan the reservation agent helped me create. I was kept well informed of each step of the process.

Everything went smoothly. The drivers called when en route and arrived on time. They were very professional. When all was done, I don’t think any of my property was damaged. I think we had a minor issue.

PODS was the ideal solution to storing my items while renovating my home. It was delivered on-time and delivery driver was very skilled to put it exactly where I wanted it placed. It was so convenient having my items stored on my property. Even though I kept the POD longer than I originally planned, they were so good about continuing my rental of the POD each month until it was no longer needed. The driver who came to pick up the POD also did a great job as there were plenty of cars driving by and trying to maneuver around the POD. I was so glad to learn of and use this service.

All was done well in connecting with me, in the drivers who delivered and picked up the PODS (Sidney was particularly helpful and wonderful). I hired outside packers (meathead packing) who did a TERRIBLE job of packing, so much so that it required I get an extra POD when one, well packed, would have done the job. A bunch of money down the drain. Again, all the interactions and work done by those POD employees was great. I appreciate that very much. Jonie **

I've used PODS for moving in the past. I used them again, and the booking process was easy. The pod was clean. Everything was in working condition. When they dropped it off, the door was facing the garage door, so it was really easy to unload. They were very polite, professional, and prompt. They were on time. It just took about 10 minutes to unload. We unloaded the day we had it. We had it completely unloaded in two hours. I did have a lot of damage in my packed stuff that came because it looked like they tossed my pod, and I had a lot of items that were broken, but I moved across the country. It is expensive to use PODS. But if you're looking to move and you don't mind packing on your own, you can use the PODS service because they'll have like a specific time and date when they do pick up and drop off, and they bring it right to your door.

The drop off of the Pod went very smoothly. The Pod was clean. The pick up went smoothly as well. Communication was great and the Pod was delivered and picked up the day they said it would be. The 2 people we dealt with were very knowledgeable and professional in getting the Pod positioned where we wanted it.

Couldn’t have been any easier. They dropped it off quickly. I was hoping to have it brought straight to the new place, but it wasn’t ready. I called them to change to storing it on their site for a week. No problem at all. When I was ready, they brought it to the new place, and then picked it up for good. Easy-peasy!

NEVER USE PODS. PERIOD. Seems like a quick way to move your stuff out and store but a few things to consider - #1 They increase monthly prices so often it is hard to keep track. Once they have your stuff in the pod, you end up just paying - way more than you originally thought. #2 - They may be the most unreliable company on the planet earth. If you attempt to schedule a return of the pod - note that it will be delayed not hours, but days. They will lie to you and their customer service will BS you. No joke.

The process from scheduling, drop-off and pickup was really smooth. Customer service agent that set up the service was awesome. Really helpful having an opportunity to visit the podcast at the storage facility.