PODS

We reserve delivery of the container 3 weeks prior to our need. Not only the delivery never happened, no one had a decency to call back and try to help. Very unpredictable, unprofessional company. They make their own schedule and don't care how they affect customers' needs. Our delivery was cancelled 30 min before, even so we were promised that they will be coming for sure. I will NEVER recommend this company to anyone. Absolutely nothing but but HORROR!!!!

Container was in storage in the PODS warehouse. Containers rental date was on the 7th of the month. Container was requested to be picked up before the rental date on the 30th of the previous month. PODS said they could not pickup till the 11th which was after the rental date because of their Holiday hours. PODS charged me another months rent since it was after the rental date even though the pickup was because of PODS Scheduling. I would be cautious of PODS Billing and Scheduling practices and policies.

We rented 2 PODS back in 2021. We went to the facility several times and confirmed not just our belongings but the whole pod was molded. There were claims created several times, we took pictures and videos, and emailed them to claims adjuster Alex ** back in March of 2022. I’ve called every month afterwards and no response. The claim was submitted to an insurance agency and that information came from customer service. I’ve since been transferred to a third party claim adjuster who have no record of my claim. We needed items for my wife who gave birth in July of 2022. We’ve since replaced and had to go without. Please do the right thing and help us resolve this!

We contested a $350 charge because PODS left their pod out for longer than needed. They froze my pods account and sent the $350 to a collection agency, so I had no choice but to pay the $350. It has taken several phone calls, lasting up to 1 hour each, to remove the freeze so they can tell the collections agency the account is already paid. It should have never been sent to collections in the first place!!! The total charge was $5,000+ (for a cross country move) and they sent it to collections over $350. NOT TRUSTWORTHY.

We had a horrendous time with this company with our move last June. Most of that is resolved (took many months), so I am not going to go into that. When we had so many things go wrong in using this company, my husband finally got a hold of a corporate individual, who promptly promised us $450.00 dollars for all the trouble we went through. I have the individual’s name and claim number. Another employee verified that the claim was still pending (mind you, it has been a year) and several times, I was told that someone would call back with the status of the claim. I have never received a call back. This is unacceptable. This company promises you the moon, but in my case, never delivered.

We booked PODs for a move from Missouri to Alberta. Initially, we charged the wrong amount and called PODS, and this was rectified. Next, we received a call from PODS to inform us that the driver was on their way to pick up the POD from our original location. However, the date needed to be corrected (they mistakingly wrote the wrong pickup date), and we had to rectify this on the phone. However, PODS apologized and finalized the correct pick-up date (which was already finalized and paid for months before).

I received a quote from PODS. I booked the POD for 1 month as I was doing renovation work in home. POD never moved from driveway. When reviewing charges I find I was over charged from quote by $16 for pick-up and over charged $16 for delivery. After calling support, I was told quote base on zip code not address. My zip code is only 2-3 miles in any direction from my address. How in the heck can the justify changing the quote and overcharging my card without letting me know!

I’ve had nothing but problems, delays, and frustration. I was offered a significant discount due to all the poor communication and missteps. I called to have the POD delivered to my new place and of course the amount stated when I called to arrange the delivery was not the discounted amount. I’ve emailed the supervisor 3 times this week that quoted the discount and can’t get a response. Why is it so difficult for this company to do what is right and fair by honoring their agreements and following through?!?

I clicked on 1 star only because I have to. Everything was great until it was time to have my household goods redelivered to me. Be prepared for hidden fees. I am paying about $650 more for redelivery than I thought. Their customer service will not work with me.

This company is a completely scam so be warned and don’t trust them with your stuff! They quadrupled the cost of the quote mid move (without anything changing on my end), they delayed our delivery of our unit by one week forcing us to get a hotel, and they refuse to let you talk to any supervisors, instead they force you to put in an “incident report” that conveniently never gets reviewed.