Colonial Van Lines Reviews

Of course, I was responsible for packing my belongings, but their efficiency in handling furniture and heavy items was noteworthy. They even accommodated my requests for placing things around the new house. I regret not tipping them enough since I wasn't aware tipping was customary; it was an embarrassing oversight on my part. However, the cost seemed surprisingly high despite the perfect execution—twice what I had (perhaps naively) hoped for. This move has truly restored my faith in hiring movers, thanks to Colonial Van Lines’ efficient service and reliability. From my experience, they managed the uphill battle effortlessly, leaving nothing damaged or missing.

The initial interaction with their moving coordinator out of Philadelphia was a positive experience. He thoroughly explained the process, which was appreciated given the complexities of an accurate quote versus an initial estimation. Although there was a slight price discrepancy toward the end—approximately $700—it was understandable once all factors were clear.

During the actual move, I did have notable experiences. I realized during packing that my father's extensive album collection wasn't originally factored into things. Despite this oversight, Colonial Van Lines supplied the necessary support to make adjustments, ensuring the transition was ultimately smooth.

While I didn't submit a claim for the few damages incurred during transportation—including some missing pieces from a plate set—I found them within an acceptable margin. Weighing potential compensation based on item weight made me decide that filing a claim wasn’t worthwhile, a detail I wish I’d understood more fully from the outset.

Though there were some communication hiccups regarding delivery dates, which affected scheduling of additional services like cable installation, the team's effectiveness on the ground couldn’t be missed. The issue mainly stemmed from their coordination with subcontractors, influencing consistency in customer communication.

Despite these challenges, I’d still give Colonial Van Lines decent marks overall. The cause of the few issues I did encounter stemmed from the need for a quicker move, which also added complexity regarding subcontractors. I remain pleased with the performance when taking everything into account. For the price point, they offered service comparable to others, if not better. Ultimately, I'd recommend them to others and am open to using their services again.

While concerns surfaced regarding general online reviews, especially considering skepticism from some platforms and mixed feedback, my personal experience felt notably above average. The efficient handling and reliable account management left me satisfied and reassured.

The move, from Georgia to Ohio, covered about 600 miles. The pricing was astounding. The initial quote was accurate, and we even managed to come under by 100 pounds, saving some cost. The directions on preparing for the move were spot-on, paving the way for an efficient transition.

The standout aspect was the timing and professionalism of the movers. The subcontracted driver orchestrated everything with military precision, arriving and departing at the exact stated times. Despite using a subcontractor, the standards remained high—they were punctual, clean, and respectful.

Although there was a minor hiccup—a tape gun didn't make the trip with us—I never once regretted choosing Colonial. In hindsight, I shouldn't have bothered with third-party insurance as everything arrived perfectly, apart from an easily fixable handle on a file cabinet.

Whenever asked about Colonial Van Lines, I would wholeheartedly recommend them. Their integrity left a strong impression, showcasing their willingness to address customer calls personally. The entire experience reaffirmed my choice, not needing to worry about unresolved queries. Even visiting their website was a breeze, as it was well-designed and straightforward to navigate. Overall, using Colonial Van Lines was refreshing, and I'd emphasize this to anyone considering a relocation.

Initially, we didn't notice the damage as we were still settling down, but later attempts at repairs have been unsuccessful. Besides the clock, some miscellaneous items were also damaged due to poor packing. For instance, packing methods were questionable; delicate items were packed without proper wrapping. We witnessed a box fall and roll down a steep driveway, reflecting carelessness during the move, although this was attributed to inexperienced packers rather than the primary team.

Despite these challenges, the driver and his spouse tried their best under difficult circumstances, including handling a steep driveway that couldn't accommodate the truck. They struggled with inadequate assistance for such a challenging task. The driver eventually dismissed one packer who lacked capability.

In one notable case, lead glass vases were packed in the corners of boxes with only an inflatable exercise ball to hold them. Fortunately, they remained intact. I appreciate the efforts to handle the objects carefully, but the packaging approach left much to be desired. The lady packing the China did a commendable job, although other items seemed hastily packed.

Overall, I’d give Colonial Van Lines a rating of about 4 out of 5 if asked, acknowledging that some minor breakages are expected during a move. Nothing irreplaceable was damaged. Going forward, improving packing instructions and ensuring adequate help for challenging moves would benefit future clients.

We had ultimately decided on an exclusive truck that was not shared with others. All of the belongings were carefully wrapped and protected with moving blankets. The truck left on a Saturday and arrived the following Wednesday to be unloaded. Jayson and his team mate took great care in placing furniture and boxes where we needed them. As we started to unpack, he even helped to remove empty boxes. We are very pleased with the overall experience and highly recommend the company. We ended up actually paying less than anticipated after the virtual walk-through.

We have one room that still needed some work that we worked on all day. Everything else was ready to go. The movers thoroughly packed it up and moved it. And the crew that picked it up were the same crew that delivered it here four months later. After we were out of the house, the remodeling here took longer than we thought. They were very good working with us to extend the storage time because we had to store things longer than we expected to. They were very good and pleasant to deal with. We've got a lot of shining glass and only one small broke. So, we were pleased. Call Colonial Van Lines.