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International Van Lines

International Van Lines
Overall Satisfaction Rating 3.96/5
  • 5 stars
    282
  • 4 stars
    58
  • 3 stars
    17
  • 2 stars
    13
  • 1 stars
    85
Based on 455 ratings submitted in the last year
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    International Van Lines is an A+ rated company and has been ranked as one of America's top 3 moving companies. IVL also maintains a 5 star rating with Yelp.

    IVL operates through the entire continental U.S. as well as services any destination worldwide. They offer long-distance, international and local moving services.

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      International Van Lines Reviews

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      Rated with 5 stars
      Verified Reviewer
      Original review: Nov. 4, 2019

      Moving, in general, can be very stressful. However, finding the right company to move you is even more mind-boggling. Since I was a first-timer, I didn't realize how many complaints movers get, even the largest companies. After about a week of research, I stumbled upon International Van Lines. I found them listed number one on several consumer websites who claim they're the best. With that said, I gave them a shot. My experience from the initial call to delivery was smooth. My sales rep Maggie was very kind and attentive to my needs. She was also genuine, which I liked. My move was for a three-bedroom house which required packing. They sent a team of 5 who did a great job packing everything up promptly. The crew was very professional and made sure the preparation was done right. The delivery to my new home took 2 days, and I had zero damage. I hope I don't have to move anytime soon, but if I do, I will work with IVL again.

      2 people found this review helpful
      Rated with 5 stars
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      Verified Reviewer
      Original review: Sept. 13, 2019

      Move locations: New York to Chicago. Move Size: 4 bedroom house with a grand piano — my employer-contracted IVL to handle my move. IVL is rated number one on their list, and I agreed that they would be a good choice. My move size required 5 men and full packing. It took the crew about 8 hours to get everything done, and they did it well. The foreman (Mike) did a great job managing the team and making sure all my items were handled with care. I needed a full truckload which made the process of delivery a bit easier. It took a couple of days to get to my new home. The delivery crew was different but just as good. I had no issues throughout the move. The guys did an excellent job off-loading and setting up my furniture. I would use them again, and I will be rating them very high with my company.

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        Rated with 5 stars
        profile pic of the author
        Verified Reviewer
        Original review: Sept. 11, 2019

        I spent countless hours researching movers. I've never worked with a moving company, but I've had some friends that were ripped off by moving companies. A Google search helps but doesn't reveal the whole story about a company. I went to Consumer Report and the DOT website for my information. IVL came highly rated, so I felt comfortable working with them. The fact is their price was not the cheapest, but I was not looking for cheap, I wanted quality. My rep, Justin **., was great! He was not a pushy salesman like the others and did an excellent job of explaining everything to me with a sincere approach, and I did not feel pressured. The crew then sent was on time, and Mike **. the foreman was great at organizing everything. I left them 5 stars on their performance sheet and wanted to take some time to leave a review. All of my goods arrived with no damage and no issues so I was very pleased and would use them again if needed.

        6 people found this review helpful
        Rated with 5 stars
        Verified Reviewer
        Original review: Aug. 28, 2019

        International Van Lines was contracted by my employer to move my personal possessions from Atlanta, GA to Monroe, LA. I received everything yesterday and want to take the time and leave some feedback about my experience. Quoting process: my sales rep Justin, was great! He thoroughly went over an inventory list with me, answered all my questions, and was always quick to pick up my calls. The conversation lasted 20 min, and he emailed me a binding estimate. Pick up day: The crew showed up on time as planned. They appeared and were very kind to my family. They did an excellent job packing and prepping my goods.

        Delivery: The move took 2 days. I got everything that was picked up and had no damage. The foreman on both ends was great! They did not charge me more or cause any problems. The process was more natural then I had imagined. I was thrilled with the outcome of experience with IVL and would totally work with them again. I also left then a 5-star report with my company.

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        2 people found this review helpful
        Rated with 5 stars
        Verified Reviewer
        Original review: July 23, 2019

        I wanted to take a minute and write a review for International Van Lines. I've hired movers on several different occasions, and working with IVL was a breath of fresh air, starting with my relocation coordinator Justin. My move was from California to IL for a four-bedroom house, car, and two motorcycles. As you can imagine, I was very nervous about the process considering the value of my things and complexities. The foreman Dario and his crew did a fantastic job organizing my stuff in a way where it fits in the truck like a puzzle. They sent a different vehicle for the automobiles and motorcycle. It was a two-day move, but things got done right. It was a straight delivery to my residence, so I received everything in 3 days. I ended up with no damage or added charges, which was a lot different than my last experience. Working with International Van Lines was great and needless to say I would call them if I needed another moving company.

        5 people found this review helpful
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        Rated with 5 stars
        Verified Reviewer
        Original review: May 30, 2020

        Finally, a company that does what they say. As a military brat my family has moved 12 times with movers. IVL is a DOD approved mover so we gave them a shot. My sales guy Mike ** was awesome! He was calm, smart and made recommendations that helped us. Their crew packed our 5 bedroom house in 6 hours and did a great job. Moving is never fun, but at least IVL made the experience good. They get my full recommendation.

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        Rated with 5 stars
        Verified Reviewer
        Original review: May 23, 2020

        I was very pleased with the outcome of my move. My relocation coordinator Mike was great! Unlike others they weren’t pushy, smart and helped me basically organize my life. Everything got to me with no problems and I was to thank these guys. Mike is a gem and the IVL crews were awesome!!!

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        Rated with 1 star
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        Verified Reviewer
        Original review: May 23, 2020

        Hands down worst customer service I’ve ever experienced. I caught them in a lie about a “broken down truck” which wasn’t the actual case and once this was uncovered they didn’t respond to multiple emails or phones calls while they had all of our belongings on a truck somewhere and wouldn’t provide us any information. Truck was confirmed to arrive Monday and a one sentence email response said they were sorry they have been on the phone but it will be Wednesday or Thursday with no reason why. They rest on the “our contract says things can change and unfortunately they did” yet again no explanation. Just strange in 24 hours delivery shifted 3 days and not one person in customer service will respond and they lie to a paying customer. It is inherently clear they just want your money and hold your belongings hostage so you are put in a bad spot no matter what.

        They should be respectful they are carrying a full house of an individual's belonging and it is the right thing both legally and ethically to do to keep their customer updated on where their belongings are but instead they ignore multiple emails and phone calls. Our contact Jill B should be taken of out of her role seeing she is far from a customer service employee. Who knows when our stuff will arrive but I assure you if you want to be updated on your belongings, have a company that’s honest with you and reliable then choose someone else. No idea how they are ranked top 3 but their Yelp rating is dead on!

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        Rated with 5 stars
        Verified Reviewer
        Original review: May 22, 2020

        Mike did a great job overseeing our move to New York. It’s obviously a very challenging time with COVID, however they got the job done and done well. The mover were on time, packed well and did an excellent job. No damage or surprises like Mike told us. I’d use them again and refer them for anyone moving! This was our third move in 8 years and the best so far!

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        Rated with 5 stars
        Verified Reviewer
        Original review: May 14, 2020

        I want to stop by and leave a review for IVL because of the great job they did with our move. My sales rep Mike was awesome. They’re smart, detailed honest and did what they said they would. I had no damage or surprises. I’ve moved before and this was the easiest.

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          International Van Lines author review by Tom Rains

          This company specializes in international moves. It also offers long-distance moves, corporate relocations and military moves. Auto shipping is available to those who need to move a car.

          • Types of moves: The company offers local, long distance and international moves. It serves residential or commercial clients. International moves can be door-to-door, door-to-port, port-to-door or port-to-port.

          • Cost: The estimated cost to move from Chicago to Germany is $4,200 for a 40-foot shipping container (2,000 cubic feet). Costs vary based on several factors, however.

          • Service areas: International Van Lines can move you anywhere in the U.S. and to many international locations.

          • Additional services: If you need your car hauled, auto shipping services are available. International Van Lines can also provide full packing services.

          by Tom Rains ConsumerAffairs Research Team

          Tom Rains graduated from the University of Oklahoma in 2014 with a master’s degree in Professional Writing. Tom’s passion for delivering quality content fuels him to provide consumers with accurate, well-researched information on major life purchases.

          International Van Lines Company Information

          Company Name:
          International Van Lines
          Company Type:
          Private
          Year Founded:
          2000
          Address:
          3957 NW 126 Ave.
          City:
          Coral Springs
          State/Province:
          FL
          Postal Code:
          33065
          Country:
          United States
          Phone:
          855-674-7447
          Fax:
          954-337-0731
          Website:
          internationalvanlines.com