International Van Lines Reviews

The initial pick-up was done very well, with lots of concerns for the physical well-being of the carriers. It was an unusual situation. Because we have a mile-long driveway, it's a dirt road, and we could not have a large tractor-trailer coming down there. So, we had to do a bit of jostling to get them to understand that it’s not going to work. They came at a time when snow was just beginning to hit us, so I was concerned that if the weather turned nasty, it rained, or if it turned icy, that there would be a problem. They had to send a box truck. And they did and it was big enough, so that worked very well. I felt that they worked with us to protect the safety of the people coming to do this. I was very happy with their flexibility and their concern for their employees. To me, that was important

The packing guys were excellent. I was so impressed. They were professional. They protected every piece of furniture. They labeled everything. I had total confidence that my stuff was going to arrive in perfect shape. The move was a little bit difficult for them. A lot of pieces of furniture did not come so we went through the man in charge and told him which pieces were going. He was terrific and remembered everything. It was marvelous. At the end, I went through and made sure he'd taken everything. There were lots of checks along the way to make sure that everything that was supposed to go went. And I was very impressed with that. It was very well organized. But I was not apprised of the fact that it took up twice as much space as they thought it would.

They had assessed and estimated how much space the furniture was gonna take up before and should have had the obligation to tell me that the estimate was way off. I was told I was going to have to pay twice as much because of how much space it was taking up. I thought that was a little bit unfair. They should have given me the option to leave behind some things. Once they packed everything, they just told me that I’m over the limit and that I needed to pay $1,500 more. That was kind of a surprise.

When we arrived back home, our understanding was that we would be receiving our load of furniture that week. They came on November 12, and we thought we would get the furniture the next week, and that was not the case. We were a little bit misled there. And I talked to someone about deciding on when we would receive the load because I wanted stuff to be here for Thanksgiving. I had to impress upon the delivery people that I was gonna have 16 people for Thanksgiving, and I needed my furniture and pots and pans. They had plenty of time to do it.

But I was told that we have to wait until there's a tractor-trailer coming down. And my thought was that they knew I was on the schedule so they should have been better about scheduling and being able to tell me when they could come. So I just sent a message to the guy that was in charge that we were led to believe that the delivery would be more timely and that their deadline was before Thanksgiving. We did get the delivery before Thanksgiving, thank goodness. I just think they should have kept us in the loop a little bit more on the delivery.

When they were delivering, they told us they would have to unload our stuff somewhere else, and then truck the stuff specially to our house, and there would be an extra charge. And I refused and told them that they could park right in front of the house, that we have tractor-trailer people a few doors down and they park their tractor-trailers on the road all the time. There is a road there that you can access the main road, so they didn’t even have to turn around. When they got here, they decided that this is a perfectly acceptable solution, just parking in front of the house, unloading, and coming up the driveway, but that was a little bit touch and go. Overall, it was a very good, professional move. Nothing is perfect.

This is the very best moving company, their employees are top notch and they care about you!! I also used them to transport my car, which was delivered in 4 days, a special thank you to the drivers and to Maria and Jeremy for coordinating that! Great Company just look no farther and hire them, you won’t be disappointed at all!!!

The crew that was working with Juan was amazing. They were fast, efficient and careful, and it went really well. At the same time, some of my adult grandchildren were there and they were taking some of the things from the house. The moving crew helped them with several items that were really big and cumbersome. The moving crew just jumped in and helped them get it loaded onto their trailer. I have nothing but positive things to say about them.

We talked to a few companies before. We were going down a list and IVL was the most reasonable. In terms of pricing, they were definitely fair. I felt like we weren’t trying to be taken advantage of. And we learned a lot about being a broker. We were talking to some people that were saying they weren’t, but we knew they were.

The movers here who took the stuff out, were also nice. They repackaged some stuff, and we felt really comfortable. Things were delivered earlier than we expected as well. The boxes were in bad shape but I don’t think any were damaged inside. That was the only negative that we couldn’t understand how it happened. We packed them some way. They were cardboard, moving boxes, and they were squished. I don’t know what they did. Customers shouldn’t expect to see a squished box. A lot of it were clothes, so that was okay. But if it wasn’t, if it were like glass, it would have been broken.

I got the delivery before time, which is convenient. It was supposed to be 7 to 21 days, but we got it the second week. And it was also on a Sunday, which was great. My daughter had just started a new job, so she could be there. It worked out. It was almost two weeks, but it was perfect. We were very happy. We would definitely recommend them.