International Van Lines

International Van Lines

International Van Lines

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Overall Rating3.7 out of 5
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About International Van Lines

International Van Lines, also known as IVL, operates throughout the entire continental U.S. and services all kinds of destinations worldwide. It offers long-distance, international and local moving services. It also provides free quotes and sets up customers with relocation coordinators who can help plan their moves.

Pros & Cons


  • Multiple options
  • 180+ countries
  • Free quotes
  • Relocation coordinators


  • No pricing info upfront
  • 25% deposit

Bottom Line

International Van Lines is a licensed moving carrier that offers multiple services across the nation and in 180+ countries. Although it doesn’t provide cost info online, you can request a free customized quote.

Featured Reviews

Bradenton, DC

Great moving experience! Mike and his team were quick and effective and have moved our 1-bedroom apartment in less time than estimated, but still taking great care of all our furn...

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Seattle, WA

I’m not one to post reviews, but I’m compelled to share that our experience with IVL went well… Our move was for a 4 bedroom house from New York to Seattle. In the midst of all th...

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What is International Van Lines?

International Van Lines is a licensed moving company that offers a wide variety of services for individuals and families. The company is licensed by the Department of Transportation, the Federal Maritime Commission and the American Moving & Storage Association. It offers its services nationwide and in more than 180 countries.

International Van Lines services

International Van Lines offers local, long-distance and international moves. Its team provides full-service door-to-door or port-to-port moving solutions. As a licensed freight forwarder, International Van Lines maintains direct contracts with leading ocean carriers in order to provide competitive pricing for international moves. The company also offers freight and air moving solutions.

It pairs customers with relocation coordinators to plan the details of their move. You can schedule an in-person or virtual walk-through to get a more accurate quote and plan.

International Van Lines moving costs

The cost of International Van Lines’ services can range widely from customer to customer — a local move, for example, could cost a quarter of the price of a long-distance one. For easy access to pricing info, you can request a free quote. To hold the date after you get your quote, you’ll have to pay a deposit of about 25% of the total cost of the quote. If you need to cancel, the company refunds 100% of the deposit paid (up to 48 hours before the scheduled pickup).

International Van Lines FAQ

Does International Van Lines offer international moving services?

Yes. International Van Lines specializes in international moves.

Is International Van Lines a broker?

Yes. International Van Lines is both a carrier and a broker for moves. Most customers use it as a carrier, but if a truck breaks down or a customer needs services in places IVL doesn’t cover, it acts as a broker.

Does International Van Lines have moving insurance?

Yes. IVL offers insurance for both domestic and international moves. If you opt out, IVL provides limited liability coverage, which covers $0.60 per pound per article.

Does International Van Lines offer packing services?

Yes. You can add packing services to your moving package at an additional cost. IVL also sells packing supplies like boxes and tape.

Is International Van Lines a good company?

International Van Lines is a licensed and certified moving carrier with a good history of service and support. It has a vast array of moving options, including freight, air and sea, plus transport to more than 180 countries. Unfortunately, the company doesn’t offer sample pricing online; you have to call the company for a free quote. Its 25% upfront deposit also might not be feasible for some, but it does have a 100% refund policy up to 48 hours before the move.

International Van Lines Reviews

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Page 1 Reviews 0 - 5
Verified purchase
MoversQuote AccuracyPunctuality & SpeedDamagePacking

Reviewed Sept. 19, 2023

We used International Van Lines for two moves. The first one was a smaller move and it was about 1,400 cubic square feet from things that had already been packed up and put into storage. The crew that picked up in Southampton was very good. But I was very unhappy with the two-man crew who delivered them in Austin. The foreman had a bad attitude and did not have enough experience as a driver to get into my neighborhood. So, I was forced to pay an extra $1,400 for them to shuttle the truck. He's a bad driver because, subsequently in the bigger move, the guy who had the same sized truck had no problem getting it there.

I was told by my neighborhood HOA manager that I shouldn't expect to have a problem getting an 18-wheeler into our neighborhood. So, I was surprised. And this guy with his bad attitude insisted that he could not get the truck in and that he would have to shuttle. So, that's what they did and it was a two-and-a-half-hour delay. They got here and it was just two men on the team for 1,400 cubic square feet, which was not enough. It was a long day. They ended up refusing to put together a king-size bed that I needed to sleep in the house that night.

At the end of the day, when I was reviewing everything that was coming out of the truck, I realized that several rugs were missing. One in particular, a large one. And they said they had parked in a parking lot. They had a weird attitude about it. They suggested I follow them to the Target parking lot where the 18-wheeler was. We got to the truck and they went in. They said the rug was not there. I panicked and insisted on getting in the truck. I got into the truck and it was very hot. I did not see the rug. They asked how it was wrapped but I didn't remember.

There was a large empty space in the middle of the truck and there were items packed to the ceiling on both ends. I did not see the rug. I got very upset and the guy did not handle it very well, which made me more upset. I lost my temper and screamed at him. Something weird was happening and I got out of the truck because I was gonna call somebody. All of a sudden, the rug materialized, as well as two other small rugs that I had. So, I had them put them in my car because I didn't want them coming back to my house. I came very close to canceling the second move based on that experience because it made me so nervous. But I ended up not canceling mainly because the crew that picked up in Southampton was good. So, I didn't wanna rock the boat too much.

The subsequent big move that I had went spectacularly well from start to finish. The foreman was the one who packed up my house in East Hampton and that crew was great. He had a good rapport with the crew, which is important in these situations. They were very professional and on time. Everything went well. The crew who delivered was also spectacularly good. Cisco, the driver, was able to get the 18-wheeler into the neighborhood and his crew was great. They put together everything that I needed and rolled down rugs. Both crews went above and beyond.

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    Verified purchase
    Customer ServicePriceMoversQuote AccuracyPunctuality & SpeedDamagePacking

    Reviewed Sept. 19, 2023

    I used IVL for a cross-country move from Los Angeles all the way to Florida, then I used them again for a move from Florida all the way up to Nashville. I made a point to ask all the questions I could think of and they were very good about answering them. So ultimately, on the days of the moves, they went the way I expected them to go. They hire good people locally, so everybody is going to have a slightly different experience depending on which local area they're in. Also, there was something I wanted to do on the site that I couldn't do. But otherwise, it was useful.

    Also, there weren't any surprises, even though the amount increased for the first one. But I was expecting it. As for the price of the second move, it decreased. This one was also different because I was going very fast and the move was done within a week. And I had them pack for me, which I had never done before. I was very impressed with the packing. They sent a team of women to do it and they were very conscientious. The next day, a team of men showed up to do all the heavy lifting and it was a good match between the teams. Any issues or concerns I had, they were really good about getting somebody to me on the phone to straighten things out. Or if there was a confusion or a delay, there was somebody who got me on the phone and we were able to work things out. On delivery, almost nothing was broken or lost, compared to all the horror stories I read online.

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    PriceQuote AccuracyDamagePacking

    Reviewed Aug. 28, 2023

    We received an invite for a review and I was happy to take the time and leave some information about my experience. First, the quoting process was easy. They offered me a virtual tour which took about 15 min and gave me a binding rate. The cost was good and my sales rep Mike was great. They offered me full packing which was worth it. The cost was around $7000 to move my three-bedroom home to the Bay Area from New York. The move itself took about 12 days and everything was delivered without a scratch. I was pleased enough to leave a review and I would also recommend them to anyone moving cross country.

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    International Van Lines
    Response from International Van Lines

    Hi Josefine,

    Thank you for taking the time to write about your experience. It was a pleasure working with you, and feel free to reach out with any questions.

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    Customer ServiceMovers

    Reviewed Aug. 8, 2023

    My family contracted IVL for our out of state move from Dallas, TX to Saint Louis, MO. They were suggested to us by a friend that used their service in the past which is why I chose them. I dealt with Justin ** and Karin ** for my moving estimate and customer service. They were both very kind and did a wonderful job keeping me updated on the status of my move.

    The packers came out the day before the loading to ensure all my clothes, books and shoes were boxed up. The loading crew was also great. They went above an beyond I decided to tip them all well and bought them lunch. On the day of delivery the driver called me an hour before arrival and showed up with 4 movers who unloaded everything and assembled all my furniture. Moving is very stressful and I hope never to have to do it again, but if I did I would call IVL again.

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    International Van Lines
    Response from International Van Lines

    Hi Elvie,

    Thank you so much for taking the time to leave us a review. It was a pleasure working with you and your family.

    Customer ServicePriceMoversQuote AccuracyPunctuality & SpeedPacking

    Reviewed Jan. 17, 2023

    To complete the task of moving, especially long distance interstate moving, can be time consuming, stressful and costly. We would like to share our experience with the moving company, International Van Lines, via the following review. We first searched online to find several companies based on reviews. After a few phone calls we decided to choose IVL because of the excellent communications with the Relocation Specialist, Rick **, who served the coordinator throughout our entire moving process.

    We would like to emphasize that Rick was not only responsive to ALL our questions and requests very promptly by either replying to our emails or calling back upon receiving our voice messages, but also very patient about explaining everything in detail to ensure our understanding. He was articulate and made it easy for us to understand their volume based charges per cubic foot (some companies charge differently by weight) with boxes of small/medium/large and special items in different sizes. Thanks to his upfront clear explanations, we were able to provide relatively accurate information on the numbers and sizes of all our boxes. In addition, he pulled our house on MLS listing with photos while talking to us to make accurate estimate of all pieces of furniture to be moved.

    This in turn, according to Rick, made it easier for him to give us a more accurate overall estimate. As a result, there was no unexpected extra charge when the pickup team came. (This is one of the complaints found in online reviews of different moving companies.) And we think the actual cost of the moving is fair compared to quotes from other companies.

    Rick’s job did not stop here, He coordinated the whole process very well. Everything happed, in sequence, was exactly as he described. We received an email and phone call from Lisa, the account manager and one of the team members, the day before pick up with all the details. She helped us with minor modification of the number of boxes and finalized the bill. The pickup team arrived within the window frame as specified by Lisa. During the transit, we received emails with updates from Carlina of the dispatch service. We received phone calls from the delivery team 2 days prior to the scheduled delivery.

    When the weather changed unexpectedly on the planned unloading day, the delivery team communicated with their main office and got back to us with the decision to postpone unloading to the next day out of concern of possible damage to the furniture in heavy rain. Again, Rick was making the calls for the rearrangement and communicated back to us very promptly. The whole process was seamless. We also would like to mention that both the pickup and delivery teams were very professional and handled all the items with care.

    Again, Rick’s job did not stop here, he went above and beyond. We received a call from him during the unloading process and another follow-up call the day after delivery to make sure all was taken care of timely and appropriately. My wife and I expressed our hearty thanks to Rick and his team and we shared our experience with Rick.

    We both agreed that it is the team work that satisfies both parties. And the key to working as a team is COMMUNICATION, COMMUNICATION, and COMMUNICATION! But we also would like to emphasize that it’s Rick’s customer-oriented attitude, patience and excellent communication skills that makes him exceptional. As he puts it: “I’m the specialist and you (my customers) are special”. We highly recommend the Relocation Specialist, Rick **, of International Van Lines, to anyone who is planning to move, especially long-distance interstate moving. We also would like to suggest preparing a list of commonly asked questions related to moving before making calls to moving companies.

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    Reviewed Sept. 20, 2023

    The movers made my cross-country relocation to a five-story walk-up a breeze. They were to be commended for their promptness, decency, and efforts to make the lengthy voyage comfortable. I wholeheartedly advise anyone looking for a moving company in the TX area to use them.

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    International Van Lines
    Response from International Van Lines
    Hi Kevin,

    Thank you for leaving us a review. We appreciate your kind feedback.

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    PriceMoversQuote AccuracyPacking

    Reviewed Sept. 16, 2023

    I booked a whole package including packing, boxing and delivery. They were pretty good with the packing. There were only two movers but they got the job done. But the virtual estimates were tricky. When the movers arrived, they told us there were more items than estimated. So the cost turned out to be hundreds more than anticipated. Other than that, they were pretty professional. Everything was wrapped up nicely.

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    Customer ServiceMoversPacking

    Reviewed Sept. 16, 2023

    The saleslady, Natasha, was superb. She was helpful and answered all questions. The communications were good. The team that picked up and the team that dropped off were very good. International Van Lines said they were a mover and not a contractor, but still, they contracted the job out. But it didn't matter ‘cause they contract to a decent guy. They also gave me a little bit of a discount on something. But I had three items break - two were the glass of a picture frame, so I have to replace the glass. The other is a clock that should have been packed a lot better. It's a family heirloom antique banjo clock that's in pieces. They said to not do anything until I file a claim but I've been too busy to do that. Other than that, I'm happy.

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    Customer ServicePriceQuote AccuracyDamage

    Reviewed Sept. 15, 2023

    International Van Lines was able to hit my timeframes on my move, which I was under a time crunch. I called them and two days later, they packed up my stuff. Twelve days later, we delivered in Austin, Texas. It was good. Their cost was good, too, because I had a two-bedroom apartment, and most of the quotes came back at $7,000 and change to move down there. IVL guys moved me for It was 4,300. Everything went smooth. My stuff showed up in good condition. Nothing was damaged, unlike other moves.

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    MoversPunctuality & SpeedDamage

    Reviewed Sept. 15, 2023

    The reps were very timely in answering my questions. The crew that loaded up my items was really good. They worked very well together. But on delivery, the crew was not nearly as good. The driver drove off the road in a couple of spots in Tennessee. So he had to wait for someone to come and put his trailer back on the road. Also, our grill was bent. It was like they had set something really heavy on top of it. There were also a few scrapes on things. Plus, our refrigerator no longer worked though I don't wanna necessarily blame that on them.

    We could tell that the delivery crew didn't like each other. They didn't talk to each other. When the driver wanted to leave, the crew did not help him navigate out. My husband had to go help him. He also drove over a sewer cover and damaged that.

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    International Van Lines Company Information

    Social media:
    Company Name:
    International Van Lines
    Company Type:
    Year Founded:
    3957 NW 126 Ave.
    Coral Springs
    Postal Code:
    United States