International Van Lines

I have moved a lot. We are ex military, so more than average person. This has been a nightmare. Sixty days later I am still dealing with this company stealing money from my bank and credit cards. Between United and their carrier MAP moving they have stolen 4,000.00 above and beyond the 4,200 contracted amount.

Of course there was more than the usual disappearances and breakage. The mattress covers were ripped open and urinated on. My items were held for ransom. The driver showed up at the destination alone and high, passed out in the cab, demanded more cash to unlock the truck, and I had to find local people to unload in a new town at 9 p.m. BEWARE.

The worst company I had ever dealt with in my entire life. They provide bad service and are not customer oriented. I will never hire them again and made a bad mistake to hire the first time. The company should be investigated. I had sent them many emails to them and a letter to the president of the company and never got positive results. I attempted to make a payment using my credit card and was told that I cannot use a credit card for some reason. They advertise that they accept credit cards. Very, very, very bad service.

Lied that they don't use subs. That's all they use. Lied about weight. They use Cubic feet. I told them I wanted actual weight. They (Sean) said I could use actual weight. "Lost" my rug and 10 boxes of belongings. Refuse to even look for my rug which should be easy to find. Delivered other's belongings to me. Severely damaged antiques. What was delivered was damaged. Very little survived intact. Severely underestimated load resulting in extra truck and extra charges. This was deliberate, there's no doubt.

I moved from across country recently. I brought only a few pieces of furniture with me. A small U-Haul showed up at my house late in the afternoon and I told the mover it wasn't big enough. He thought it was but found out really quick it wasn't so he had to call in another truck which got to my house around midnight. They were going to take my things to Raleigh and move them to a larger truck. The movers arrived at my destination on time BUT they broke 2 antique tables and acted like they didn't care. It made me think they broke them on purpose. Most of my belongings had to go in storage. They paid NO attention to boxes marked fragile and some of them ended up at the bottom of a stack of boxes 5-6 boxes tall. They put large boxes on top of small ones. They also would not give me time to check off my boxes so I could make sure everything was delivered.

I booked with IVL and was suppose to receive my furniture on August 7, never received furniture until August 12. The movers were still moving in my stuff and I unpacked my flat screen TV and it was completed damaged, which I showed the movers and he took photos. I went outside and could see inside the truck my entertainment center had a lot of items on top and it was very visual that it was broken, again I showed the movers and he took photos. I opened my microwave which was completed damaged as well. I called the company was told that I would have to file a claim, which I did. Received a call stating that the would only reimburse $325.00 as they go by the weight not the price of items. As of today I have not received any other offer and I am planning to file a charge against them. Would not recommend this company at all.

I'm having the most horrendous experience with International Van Lines right now. I'm beginning to think it was a mistake to book them. I moved from Cambridge MA to London UK. Container arrived in the UK and was scheduled for delivery today. They never showed up, as it had been cancelled at the last minute because International Van Lines had not released the shipment. Spoke to customer services on the phone who said he was trying to help but hardly listened, such that I never even got to the point of my complaint! He even said I was being ridiculous when I said I was trying to escalate to my point of contact's manager! I have also been trying to resolve with my logistics manager but her responses seem contradictory to both the factual timelines and information in writing from the local shipping agent!

IVL is a terrible company. I was supposed to receive my items August 12 and did not receive my shipment till September 7th. My shipment was split into 2 separate trucks while I was promised my items would NOT get separated. 90 percent of my shipment arrived broken and completely damaged including a 65 inch curved flat screen TV and 55 inch flat TV. Upon delivery the drivers damaged my walls and brand new floors. When I called to complain Jeremy ** in customer service acted like it was no big deal and that he is not legally liable to refund ANYTHING! The company also failed to put any of my furniture back together stating that they were only responsible for delivery even though I spent almost 10K. I would NOT recommend this company to my worst enemy.

Date set to arrive: April 29th. Actual date: June 15th (with a few things broken and a few things missing). Price quoted: ~3200. Actual price paid: ~4500. Refund for arriving 6 weeks late 455 (and tried to get me to sign a very broad indemnification, which I declined). Was told more than once that it was on its way, or was given a delivery window only to have it missed. Most things showed up (not my plates though, and a few other things were missing).

WORST MOVING COMPANY EVER and we've moved a lot! IVL mixed up our short term delivery, required cash they never mentioned upfront (who doesn’t take a debit/credit card for thousands of dollars?), lost the last storage unit and tried to tell us we received everything until they finally located it, then it didn’t arrive until 2 MONTHS later after they found it. Lousy customer service throughout and never took us seriously, and lastly, they broke thousands of dollars worth of stuff and didn’t reimburse us for anything - our $1500 patio table wasn't even unloaded from the truck because it was so damaged!!! Did I mention they refused to reimburse us for anything? I can’t express how bad this company is! We gave them every chance to make things right and they flat refused to do anything! For the $17,500 we paid, they did not even meet our very minimum expectations!!! RUN from IVL and don't look back!

We had a horrible experience with International Van Lines (IVL). Ryan ** (nice at first but once we signed up for the move was not available to answer any further questions) initial quote: 3285 dollars Told would get in home estimate but 2 days prior to move we learned one could not be done. IVL brokered job out to Moving Masters. Moving Masters arrived at 10 pm (8 hours late) in an unlabeled suburban truck (no moving truck, no uniforms). They said they had a flat tire and then the truck broke down. They packed for 3 hours the first night and returned at 1 pm the following day with a moving truck (they told us they would arrive at 9 am). They said they had trouble finding a moving truck to rent.

I used International Van Lines for a move from Richmond, VA to Chicago, IL and the experience was absolutely terrible. There were several incidents where I was lied to, hundreds of dollars of damage were caused to my belongings, they did not deliver within the date I was promised, and there were several other issues. Please read all the other negative reviews before using them.

This Florida based company cannot handle interstate moving with 3 bedrooms or larger. We moved from GA to WA, and it took 1 month from 6/30 to 7/30 with 2 separate loading and 2 separate offloading. The quote and the actual price difference was $4500. Though we mentioned about our furniture to Ryan as we signed our contract, this unbelievably rude loading crew won't load our large armoire, and they kept on complaining how heavy our furniture is. They contacted their manager, and the company manager literally yelled at us and told us they won't move our furniture.

Move from Ohio to SC - Ryan ** was my sales rep. He said whatever he needed to make the sale. Quote was off by 3 times. Said our items would be delivered on Monday. Now 7 days later no sign of furniture. When contract came Ryan said to ignore. It was just a formality. When I called customer service they said no one would ever make these mistakes in their company. Found out that our daughter had the same experience 2 years ago. Never use International Van Lines!!!

Fabulous experience with International Van Lines and their crew. Not only were these guys professional, hardworking and punctual but they also were able to finish early to which saved me a few hundred bucks! They worked very quickly and efficiently, and all of my belongings were moved safely and without damage. Thank you very much!

I contracted with IVL to move my belongings from Ohio to Alabama. The salesman's name was George. My belongings were to be picked up on June 1, 2018. The truck arrived on June 4, 2018 at 4:30 PM. Due to the delay, I was charged an additional 4 days rent at my Ohio address. I requested that IVL reimburse me the rent. I sent George the receipt. After 3 inquiries I have still not received an answer, let alone a check. When the truck finally arrived, the driver was rude. He told me that I would have to box items that were on my inventory list. George did not tell me I needed to box these items. The driver boxed the items and added the charges to my bill (over $2000). Again, I contacted George. He did remove some of the additional charges, but the move still cost me $1100 more than the estimate.

The service was absolutely horrible. I never received a call verifying my pickup time. The day the driver was scheduled to arrive, they failed to show up or call to say they were late. When I called to company, they said they would "look into it" and never called back. They have now rescheduled the deliver time twice today, which means I have now waited 8 hours for pickup.

If I could give negative stars I would. Ryan spouted about white glove treatment and professional movers. Wrong, wrong, wrong. Quote was nearly 3000.00 wrong. Went from 5000.00 to 8000.00. 5 people showed up... 5 hrs late to start packing, only one of which spoke English. They literally tore through the house as if they were robbers ransacking the place. Boxes were carelessly packed, with items from all different rooms in one box. No organization to speak of... no labels on boxes to determine what possibly might be inside.

I hired IVL for an international move from New York to the UK. The movers showed up and packed everything professionally. I ended up with a 20' container which worked perfectly for my size move. IVL also cleared customs in the UK and delivered to my door. The whole move took about a month and went flawless. I was happy with the results which is why they get 5 stars from me.

We recently made a local move and had a great experience with IVL. This was for a 3 bedroom home with full packing involved. The movers showed up on time around 9 am and were completely done by 6 pm. The foreman Serge was great at packing. I would use them again if needed.

Hired IVL for a move from LA to STL. They subcontracted. A fact I didn't learn until the day of the move. Date supposed to receive my items: April 29th. Currently it is June 13th and I haven't received anything. 6 weeks late. Very disappointed.

I booked an interstate move from Philadelphia to Clearwater Beach, FL. I contacted International Van Lines (without too much research, unfortunately). They gave me a moving quote over the phone and internet based upon my inventory (Partial move: 2 lazy boy chairs, books, bike, few antiques, pictures and home goods. I paid the $1400 based upon the inventory quote. The movers showed up a day and 1/2 late for the pickup and demanded an additional $908 CASH (cash only) because of the "weight" if they were to proceed.

My wife and I decided to relocate from the US to the UK. There is a lot of international moving companies up there, and it is difficult to choose. We ended up selecting International Van Lines. They made the process fairly simple and stress free. The agent that helped us - Nico - clearly knew what he was talking about. I also had many questions and he was very prompt in replying my many emails. They really provided us with an outstanding customer service, even after we had to cancel our plans. We got the refund processed and Nico was on the top of his game, working hard at making sure we would get our money back. I have no doubt that I would do business with them if we were to try relocate again. Customer service is certainly critical when you are shipping your life across the ocean.

I booked International Van Lines to move me and my family from Washington DC to Switzerland. They picked up my goods during the last week of December 2017. The goods did not leave the US for 3 months after being told they would leave in two weeks' time. They arrived May 16th, 2018. One day before delivery, their European partner, World Freight Relocations BV, informed me that they could not make the delivery with their intended delivery truck and, in order to receive delivery, I needed to pay EUR 1500 additional. What a shakedown! That increased my cost of shipment by more than 50% even though the shipment took 5 months to get to Switzerland!! DO NOT USE these companies. Criminal.

1 star is generous, but unfortunately there wasn’t an option for no stars. Out of all of the various services (including moving) I have ever used, International Van Lines tops one of the WORST EXPERIENCES EVER. I was assured by Ryan that my move from NYC to Miami would arrive within 5-7 calendar days (the ONLY reason I chose this company seeing as though I was 8 months pregnant at the time of my move)- the move finally arrived 8 business days later... Big difference.

I didn't have a good experience like other reviewers. My pick-up went smoothly. It was easy, quick and the movers were helpful and friendly. Though I was somewhat disappointed with what I felt was a lack of communication from my assigned account manager. I have moved to 3 states within the last two years and due to my experience with the delivery of my items this was by far the worst. I had to reach out to dispatch for an update on delivery; again, lack of communication.

Our experience with IVL was nothing short of terrible. Starting with the fact that Ryan quoted us a price $5995 after glancing through our house on the real estate website, and never sending anyone out to give us an in-home estimate, we felt we were not given honest information. Significant charges were added to our estimate on the day of the move, at which time we were told that we included more items in our inventory that were originally not there. (We actually added only one item that was not part of the original list.) Ryan specifically told us that IVL is a moving company, not a broker, and yet on moving day, a crew showed up from another company in a leased Penske van. This crew came with no inventory list and insufficient moving materials (not enough boxes, packing paper, etc.) to properly handle our move. This is just one example of the lack of communication that goes on within the IVL organization.

YOU BETTER THROW AWAY YOUR STUFF THAN CHOOSING THIS COMPANY. My experience with International Van Lines company was awful. Waste of money, time and energy. Short story: The customer service is so poor. Everyone in this company is raising their voice and start yelling!!! They have lost and damaged everything, furniture, bed, tv table, suitcase, floor lamp, China, and the list goes on... All the boxes with fragile sign on it, was taken care of, to make sure that it is broken!!! They lost all the screws for my furniture and technically they delivered me pieces of trash. Anything else that has not lost, it has a scratch on it, so I’ll remember their service for my life long.

They will promise you the world and then not care a thing about you once they have your business. They will also change companies without notice (and without telling you). They will charge you a broker fee and then forget about you (they will then later claim it is a liability issue). BE CAREFUL -- they have all sorts of hidden fees as well. The best part is that at the very end they will try to offer you money to never speak about your TERRIBLE experience you had with them and Ocean Moving and Storage.

Moving out of our home went as expected. However when they delivered our goods to California they arbitrarily added $450 to the cost of the move for a “long haul”. The “long haul” was about 120 feet from the truck to our back door on mostly flat surface. So be prepared. Once they are in possession of your goods they will find a way to hold your goods hostage until you pay some trumped up charges.

We decided to use International Van Lines for our move in part because of the recommendation provided by this website. Our experience has been rather disappointing. First the good points: They moved our goods from point A to point B with only a week delay with respect to the best case scenario. Very little was damaged and nothing was lost. The staff was accessible and responded to complaints and questions in a reasonable time frame. Next the bad: They are very expensive. UPakWeShip provided an estimate for similar door-to-door service that was almost $2000 less ($3700 instead of $5600). We went with IVL/OSI because of their reputation and the mistaken idea that $5600 would be an all inclusive price. If anything goes wrong that results in an increase in the price, you the shipper will be held responsible.