International Van Lines
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About International Van Lines
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International Van Lines, also known as IVL, operates throughout the entire continental U.S. and services all kinds of destinations worldwide. It offers long-distance, international and local moving services. It also provides free quotes and sets up customers with relocation coordinators who can help plan their moves.
Pros & Cons
- Multiple options
- 180+ countries
- Free quotes
- Relocation coordinators
- No pricing info upfront
- 25% deposit
International Van Lines is a licensed moving carrier that offers multiple services across the nation and in 180+ countries. Although it doesn’t provide cost info online, you can request a free customized quote.
Top International Van Lines Reviews
Great moving experience! Mike and his team were quick and effective and have moved our 1-bedroom apartment in less time than estimated, but still taking great care of all our furn...Read full review
I’m not one to post reviews, but I’m compelled to share that our experience with IVL went well… Our move was for a 4 bedroom house from New York to Seattle. In the midst of all th...Read full review
What is International Van Lines?
International Van Lines is a licensed moving company that offers a wide variety of services for individuals and families. The company is licensed by the Department of Transportation, the Federal Maritime Commission and the American Moving & Storage Association. It offers its services nationwide and in more than 180 countries.
International Van Lines services
International Van Lines offers local, long-distance and international moves. Its team provides full-service door-to-door or port-to-port moving solutions. As a licensed freight forwarder, International Van Lines maintains direct contracts with leading ocean carriers in order to provide competitive pricing for international moves. The company also offers freight and air moving solutions.
It pairs customers with relocation coordinators to plan the details of their move. You can schedule an in-person or virtual walk-through to get a more accurate quote and plan.
International Van Lines moving costs
The cost of International Van Lines’ services can range widely from customer to customer — a local move, for example, could cost a quarter of the price of a long-distance one. For easy access to pricing info, you can request a free quote. To hold the date after you get your quote, you’ll have to pay a deposit of about 25% of the total cost of the quote. If you need to cancel, the company refunds 100% of the deposit paid (up to 48 hours before the scheduled pickup).
International Van Lines FAQ
Does International Van Lines offer international moving services?
Yes. International Van Lines specializes in international moves.
Is International Van Lines a broker?
Yes. International Van Lines is both a carrier and a broker for moves. Most customers use it as a carrier, but if a truck breaks down or a customer needs services in places IVL doesn’t cover, it acts as a broker.
Does International Van Lines have moving insurance?
Yes. IVL offers insurance for both domestic and international moves. If you opt out, IVL provides limited liability coverage, which covers $0.60 per pound per article.
Does International Van Lines offer packing services?
Yes. You can add packing services to your moving package at an additional cost. IVL also sells packing supplies like boxes and tape.
Is International Van Lines a good company?
International Van Lines is a licensed and certified moving carrier with a good history of service and support. It has a vast array of moving options, including freight, air and sea, plus transport to more than 180 countries. Unfortunately, the company doesn’t offer sample pricing online; you have to call the company for a free quote. Its 25% upfront deposit also might not be feasible for some, but it does have a 100% refund policy up to 48 hours before the move.
International Van Lines Reviews
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I recently moved from Ft. Lauderdale, FL to Dallas, TX using IVL. I’ve worked with movers in the past, some good and some not so good. I am very impressed with the level of professionalism. From our initial call all the way to delivery they were on point. Moving is very stressful and finding the right mover is equally as stressful. I would highly recommend IVL and I would personally use them again.
To complete the task of moving, especially long distance interstate moving, can be time consuming, stressful and costly. We would like to share our experience with the moving company, International Van Lines, via the following review. We first searched online to find several companies based on reviews. After a few phone calls we decided to choose IVL because of the excellent communications with the Relocation Specialist, Rick **, who served the coordinator throughout our entire moving process.
We would like to emphasize that Rick was not only responsive to ALL our questions and requests very promptly by either replying to our emails or calling back upon receiving our voice messages, but also very patient about explaining everything in detail to ensure our understanding. He was articulate and made it easy for us to understand their volume based charges per cubic foot (some companies charge differently by weight) with boxes of small/medium/large and special items in different sizes. Thanks to his upfront clear explanations, we were able to provide relatively accurate information on the numbers and sizes of all our boxes. In addition, he pulled our house on MLS listing with photos while talking to us to make accurate estimate of all pieces of furniture to be moved.
This in turn, according to Rick, made it easier for him to give us a more accurate overall estimate. As a result, there was no unexpected extra charge when the pickup team came. (This is one of the complaints found in online reviews of different moving companies.) And we think the actual cost of the moving is fair compared to quotes from other companies.
Rick’s job did not stop here, He coordinated the whole process very well. Everything happed, in sequence, was exactly as he described. We received an email and phone call from Lisa, the account manager and one of the team members, the day before pick up with all the details. She helped us with minor modification of the number of boxes and finalized the bill. The pickup team arrived within the window frame as specified by Lisa. During the transit, we received emails with updates from Carlina of the dispatch service. We received phone calls from the delivery team 2 days prior to the scheduled delivery.
When the weather changed unexpectedly on the planned unloading day, the delivery team communicated with their main office and got back to us with the decision to postpone unloading to the next day out of concern of possible damage to the furniture in heavy rain. Again, Rick was making the calls for the rearrangement and communicated back to us very promptly. The whole process was seamless. We also would like to mention that both the pickup and delivery teams were very professional and handled all the items with care.
Again, Rick’s job did not stop here, he went above and beyond. We received a call from him during the unloading process and another follow-up call the day after delivery to make sure all was taken care of timely and appropriately. My wife and I expressed our hearty thanks to Rick and his team and we shared our experience with Rick.
We both agreed that it is the team work that satisfies both parties. And the key to working as a team is COMMUNICATION, COMMUNICATION, and COMMUNICATION! But we also would like to emphasize that it’s Rick’s customer-oriented attitude, patience and excellent communication skills that makes him exceptional. As he puts it: “I’m the specialist and you (my customers) are special”. We highly recommend the Relocation Specialist, Rick **, of International Van Lines, to anyone who is planning to move, especially long-distance interstate moving. We also would like to suggest preparing a list of commonly asked questions related to moving before making calls to moving companies.
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The two delivery men who worked for you recently deserve my gratitude, sir. On a day, the Mike and team from your company brought an entertainment center to my house. After dragging the heavy item roughly 350 feet, they finally made it to my back door. I'd really appreciate it if you could simply thank them again for the delivery. They are exceptionally talented employees; consequently, you should hold them in the utmost esteem.
International Van Lines took a very difficult move as it involved household goods that another company packed; our property had to be sorted and shipped to two separate locations. The International Van Lines staff worked very hard to address our concerns about our goods and delivered the goods to our desired locations on the agreed-upon dates and at the prices that we were quoted. Our thanks to International Van Lines and their people.
Henry and International Van Lines were wonderful to work with, from the initial scheduling and estimating meeting to coordinating the move, payment, and delivery. They were professional, kind, and able to thoughtfully and thoroughly answer my questions and address my concerns. Henry was professional and managed the process well. Alexander, my driver, and his crew took extra care to protect the flooring and my items while packing and unloading. I also appreciate that Henry was able to schedule delivery within four days of loading. It minimized the time I had to spend in a hotel and prevented me from taking an extra day off of work.
Moving was a nightmare for me but as soon I heard about IVL movers I thought that I should give them a try and it was clear that they gave our feedback and questions serious consideration. Together, we were able to do a lot more in a shorter amount of time. We appreciate your help tremendously.
My items turned up across country 21 days later. The boxes were water damaged, the items inside were still wet, other boxes were smushed completely. All the boxes and furniture were fifthly dirty. I have tons of pictures. Customer service had no idea where my shipment was and did not provide any information at all. Then they phoned and said tomorrow when I was not available to receive. This is not my first cross country trip nor my first house move - but it was certainly the worst.
I hired International Van Lines to move part of our furniture from WA State to CA. The coordinator Natasha sound very knowledgeable and convincing, though several details we’re missing. Because the amount of the furniture was small I was told that I will pay flat rate, but when the actual movers arrived I was told to pay extra for one more piece of furniture we added. Only after my husband talked to the local office the final price was clarified.
It was not clear that we have to pay for the tape and other packing materials, Natasha did not prepare us for this as well. On the moving day I called another moving coordinator Nancy, who assured me that it is OK to add one more piece of furniture, which was not true and after that neither Natasha, neither Customer Service were available no matter how many times I called. I also asked Natasha several times what kind of truck to expect, and if this truck will bring our furniture direct to CA or the furniture will be reloaded. I was told that it will be a direct truck, which was not the truth.
Two movers, Freddie and Henry, were very polite, nice and did a good job packing so far. I believe all the misunderstanding and stress could’ve been avoided if the coordinator ( who is in Florida) have more details or connect me with local (WA State) office before move. I will update my review after the furniture arrives to CA.
Everything at my new house arrived in fantastic shape. My artwork was one of the pricey items my father was worried about transporting, but the movers took great care to ensure that each piece was safeguarded throughout the voyage. Thanks to Max and Richard outstanding care, everything got to my new house safely.
I hired IVL for an international move and my stuff was picked up at the end of July 2022 from my apartment in CA. There is no update coming from this company, so I had to send an email for an update every month. I finally hear back something in September 2022 that it was in some storage facility across the content in NJ. I send them an email every month for an update. They completely ghosted me until one day in March 2023 they decided to respond and get things moving. No apologies, or explanations whatsoever.
Once our stuff was on the vessel and landed in Rotterdam, the moving company in the EU was good at least in terms of communication and punctuality. The only thing is I paid over $5000 for DOOR to DOOR service and this moving company in the EU was asking for 100 EUR for an "elevator fee" for using the elevator in our apartment building. I emailed IVL if this is something IVL can pay, but the answer is that "yes I did pay for Door to Door service but" it's in the contract details that says it could change. WFH, when I paid for a door-to-door service, the company should be responsible and take care of it. I am glad I finally got my stuff after almost a year, but it was truly a HORRIBLE experience. DO NOT HIRE IVL FOR INTERNATIONAL MOVES. There are way better options.
International Van Lines Company Information
- Company Name:
- International Van Lines
- Company Type:
- Year Founded:
- 3957 NW 126 Ave.
- Coral Springs
- Postal Code:
- United States
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