International Van Lines

Used IVL for my move. My experience was overall good. I had them handle all the packing, loading and labor. I received my delivery with no damages. I would recommend them and they were cheaper than the other quotes we had had. As I said FANTASTIC from start to finish.

I looked for a mover online. It was one of those where, based on the information I sent, they sent back a list of people where I picked International Van Lines out. They were several hours late during pick up but I didn't mind because I wasn't ready. They said they got caught in traffic. If they had shown up on time, I would have been in trouble. They broke a few small things and they scratched a night table. And then there was a mix-up where I was supposed to have money there when they picked up. I didn't understand why they would if they had taken it on a credit card. To me, everything could have been run by International Van Lines before they showed up and had the money in hand. That was sort of an archaic process. Well, you've got the credit card. If the credit is not good you can do a pre-check if it doesn't work or it doesn't run. All the add-ons just wasn't that clear to me as well. Nevertheless, I'd still recommend them.

We had a cross country move but International Van Lines overbooked, so they weren't able to do the move until the following day. But it wasn't the crew, it was the company's scheduling that was a little confusing. Other than that, the delivery crew was great. And my experience with them was fine.

I was moving from California to Massachusetts and I had a couple of loads. So over the weekend, I've researched for some moving companies and found that International Van Lines had a good rating. Unfortunately, they didn't work over the weekend so they were not available the first time I called them. And because my move was immediate and has to be done within a couple of days, I arranged with another moving company. That other company quoted me very low. But after they packed everything, the price was four times what they had quoted. They said they needed money for packaging and there were a few things that they were trying to quote on. So I canceled it after they loaded everything on the van. I told them I don't like doing business that way and that I needed to know everything upfront. I then called International Van Lines and it was last minute, but they were with me the whole stuff. It was nice working with them and would definitely recommend them. I was very happy with the service even though they are priced a little high.

I was relocating from Boston area to Cincinnati area and I used International Van Lines. I lived in a single bedroom apartment so I didn’t have too much stuff. So, the estimation was very good. In fact, I also estimated a little bit more so that we don’t have any last-minute surprises. I didn’t have any pain in the cost. The people who handled the move were very professional. I had to call them to make sure that they are trying to come at the given window. It’s a little bit delayed but that’s fine. Once they came in, they were able to put everything in their truck in less than one hour. So, it was very fast. Also, they were very good, especially when putting the things in their truck. They also took care of them that nothing got damaged.

My stuff came in two days. I was driving from Boston so I asked for a five-day window but I got on the same evening when they came to Cincinnati. I paid an additional $5 because this one was on the second floor but it’s okay keeping in mind the efficiency and time. If I need to relocate one more time, I would definitely strongly consider using them. In fact, I have already recommended them to a couple of my friends who are moving. So, either their move is already scheduled or they’re working towards it.

I just rec'd my shipment in India after about 3+ weeks. I'm pleased to say that I rec'd everything with no damages or hidden charges. IVL handled everything from start to finish which included packing, loading customs, clearance, etc. I am very happy with the service provided and would use IVL again.

I was overall please with the service I received from International Van Lines. Packers did a great job making sure that my fragile items were secure. My rep Ryan and the movers that showed up were very easy to work with. I rec'd all my goods in about a week's time and with no damage so they get a good review from me.

IVL did a great job! I waited until delivery yesterday to do this review to make sure all was delivered safe and sound. I have moved before and had terrible experiences. I made the right decision this time choosing IVL and I want to thank you for everything you did for me!

Exceeded our satisfaction - will use for all our moving needs. We used IVL for a local move from Coral Springs, FL to Boynton Beach, FL. My foreman Serge was amazing. He went above and beyond to ensure everything was packed properly. I rec'd my goods the same day and with no damage. I would highly recommend IVL. We will be using them again shortly when we move our office! Thank you for your attention to detail. Look forward to working with you again!!!

I was relocating from Ohio to Georgia and scraping up my household in Ohio and downsizing and moving to Florida, where I had just purchased a house from and I'm waiting to move in to. I had to have a moving company that could take a portion of the household goods that were going to my son in Northern California. That’s why I used International Van Lines for. The other part of it was going to an estate sale and those people had their own moving people and then it was going to be stored in Georgia. I wanted a Georgia moving company to come up and get it to stored temporarily in Atlanta. I got International, to do a partial move to Northern California.

The move went very well. The only problem was that they were too disappointing. They called and asked if they could come back the night before the scheduled time because the driver sort of had a family issue and was in Cleveland. It was going to snow. It didn’t make any difference to me. I said he could come get it now and he did. I described the load to the person on the phone but it turned out that it was not the same way it looked to the driver when he got there. I had said it was going to be 16 12-bottle cases of wine, regular wine shippers of the standard type. My son in California is in the wine business in Napa and he had helped me buy a lot of wine and I was sending it to him.

The estimator called them 16 small boxes which were, in the driver’s view, a completely different size than the ones he thought, but wine shippers are standard size so that was disappointing. I called back and had told him what the different items were that we were adding on to the load and he said not to worry, that we were way under the minimum. So we didn’t worry and when we got there and he showed up, the driver was telling me was that everything that I had told them I was shipping the fellow had estimated it to be much smaller than it actually was in reality.

He estimated it as one of those under counter wine fridges which it clearly is not. I told him I was shipping a toy chest which was an upright toy chest, but it looks like a little house with a soldier on the front and in the driver’s mind it was a little toy chest like you put at the foot of the bed which it clearly was not. It's not any bigger than that and looks different. The upside of the whole thing was he went around and measured everything and said that it was gonna be $200 more which didn’t seem outrageous to me, but it seemed odd that the estimate was below the minimum and we ended up being over it. I wish the estimator had either asked more questions or been more thorough.

The other problem was they said it would be delivered within 15 working days. They picked it up on December the 5th and it wasn’t delivered until the end of January and that was $25,000 worth of wine that they potentially could ruin. It was in Cleveland in a warehouse for weeks. They went way past the time and compensated us on the other end, but that really wasn’t the issue. The issue was how much product they could have ruined and it's very expensive wine. The timeliness on the other end was very unsatisfactory. I've relocated nine times over my life across the country and have had all kinds of moves and some I have enjoyed really good, outstanding and some had been just horrible and I would not put this at either one of those.

I used International Van Lines when I moved from Seattle to Florida and my experience was really great when they came and picked up everything. They were super helpful and everything was very concise. However, the cost of my cars was raised for no reason and I paid $300 extra for each car. I complied and didn’t complain.

But then I got a call about 10 hours before the move arrived and they said that they were gonna have to charge me $700 extra because they had to change from the bus to a shuttle. What bothered me about that was first, at no moment did I ever need a semi-truck because that’s not even the amount of things that I owned. And so, I paid for a semi-truck when it could have been in a shuttle from the beginning. Second, the fact that they thought I had $700 in cash out of the pocket to pay them in less than 24 hours. Moves are really expensive especially when you're moving that far away, and for them to think that I could just pull money out on order was offensive.

I did call them out on it because I was very angry. I told them that I wasn’t gonna pay that money because it's their responsibility. They had one month and a half to look at my address and see if they could drive in with a semi-truck or not. And now that I live here, they absolutely could have driven up with a semi-truck because there's a construction happening right across the street from me. It took about seven calls and finally they agreed to take it from a $700 charge to $200. At that point, I was tired of arguing and I decided to pay it. But aside from that, all of my things arrived and everything was fine. Everything went really nice and easy. The movers themselves were very nice.

Great moving service. I just wanted to take the time and leave these guys a positive review. My agent (Justin) was very good to work with. He explained everything and he seemed to be on point. I would use them again simply because of how easy they made the move for me. 5 stars!!

I moved all my household items and my car using International Van Lines. I asked for a specific date and they agreed to take up the items on that particular date. They came, took all the items and gave me the receipt. My car was delivered on time, but my household items were delayed by roughly 10 days because of weather conditions in Indianapolis on their way. I would suggest that if there is a delay, they should call to give an update once every two days. I had to give them a call and only then would I get an update but I'm not raising this as a concern or complaint. Their crew was good and friendly. Whenever I called, they answered and forwarded me updates. When I sent an email, they replied on time. Other than the delay, I'm satisfied with the service.

Recently moved to NY from Chicago and used IVL. IVL has a contract with the company I work for so I didn't have much of a choice. However, I can see why my company only uses IVL. Movers were easy and did a great job the whole way through. I would use them again.

The experience with International Van Lines was fine. The people who picked the couch up were different from the people who delivered it and both teams did a great job. They were really nice people. They wrapped everything well when they did the pick-up, and the delivery team set everything up at the new house.

When I moved from Connecticut to California, I shortlisted a few companies, took the quote and checked their ratings, and International Van Lines gave a better quote for me. My experience with the crew that handled my move was good except that I had one minor issue. There is a minor communication gap. They asked me whether the vehicle is reachable to the destination in front of the apartment. I booked the apartment remotely so I was not sure. I gave them a screenshot of that apartment but they didn’t tell me anything whether they can or cannot park that vehicle there. I was not aware this big truck was going there so they charged me an extra amount for that and nobody contacted me. The driver asked me the extra amount and at that time, I contacted that lady whom I can speak with, but she didn’t even ask me how was the experience or anything that happened. Except that amount case, everything was okay. Their service was working and I had already recommended one of my friends to them.

I was moving from Texas to Arizona and hired International Van Lines due to their pricing and personality. The customer service reps were very helpful. I was able to get ahold of them when I needed to. Also, my experience with the moving crew was very comfortable. IVL did what they said they would do.

The move was from Florida to New York. Our concierge service called Quintessential has a relationship with International Van Lines and so we used them. The crew was good and everything went well. There was a little mix-up but for the most part, it was fine. There’s always very open communication and it's pretty seamless.

When I Googled "best van lines," ConsumerAffairs came up with a list of 6 of them. A few of them didn’t go to Texas or weren’t in Philly so that’s how I got International Van Lines because they’re in Coral Springs which is not far from us. I used them twice within the year for my daughter when she left and went from Philly to Austin, and Austin back to Florida. The crew in Philly was great but the crew in Austin was horrible. They lost boxes and the stuff were damaged. They looked like they had thrown it off the truck. They also put the bed frame on upside down. When I called the guy who I dealt with at International Van Lines, he took care of it. They rectified the situation and had fired that crew so they were no longer using that subcontractor. So the ones that picked her up in Austin the second time were good and the the guys who dropped her off in Tampa were also really good.

Overall, it was an easy and flawless move. International Van Lines did what they said and were very accommodating. They tried to make it as headache-free as they could except for that crew in Texas.

​I researched International Van Lines online through Angie’s List and some other consumer review type websites and picked them. They helped set up a date that was acceptable to me with a backup date if they couldn’t make that. I've moved with them twice. The first time they accommodated us in trying to have a more dedicated truck rather than a big semi ‘cause I lived out of the country and had a very long driveway that was about 700-foot. I was afraid that since the move was in November, it might be difficult to get the semi up if we had a lot of snow. We did not know what the weather would be when we scheduled it a couple months ahead of time. But they worked to try to get me a smaller truck, which was nice.

I then had interactions with the person who was also dealing with the insurance and found out what my options were. And although I had an idea of the date they were going to come, they called a day in advance to let me know that they would be there the next day and gave me an approximate time they would show up. We had several pieces of furniture that we bought brand new up in Minnesota ‘cause they were cheaper to move down, and unfortunately, they got damaged and that wasn’t very nice. We weren’t very happy with the damage upfront, which if they had taken a little more time to wrap it slightly differently, we wouldn’t have had that issue.

But they tried to do a good job, though. On most of the stuff, they wrapped them pretty well. But it was five rooms of furniture and I wasn't able to watch everything they did. They damaged a couple of pieces but I had the higher level insurance and the person that they recommended to fix the pieces did a really excellent job and we were okay with that.

International Van Lines subcontracted out to other people and I wasn’t really quite clear of that when we first went with them. But I liked them enough that we went with them the second time. We moved three rooms because we had moved our son also down here. They damaged several pieces but much more minor than the time before. They weren’t new pieces so it wasn’t quite as big a deal. When they loaded up or in the act of transferring from one truck to another, perhaps that’s where the damage occurred. I only fixed one of the items ‘cause it was too expensive to replace them. When they unloaded, they did fine, though.

My biggest complaint would be that they rush a little bit and sometimes they don’t wrap as well as they could some of the more complicated or delicate furniture pieces or when they stack it to try to fill the truck as efficiently as possible. They could have told me upfront too that there was a waste factor for packing. I measured and weighed everything for them ahead of time, so they had a good idea what they were going to get. Their estimate based on that is what they used for the charge. With a more efficient packing, the 10 to 15 percent excess that they liked to put in to make sure they can pack up the truck, the cost could have been adjusted. Once they set the cost, that was final and there isn’t any negotiation of that.

Nonetheless, we didn’t lose a single thing where we moved. We had a mini van and a Subaru Outback so we were able to pack everything nice and I purposely made it so they were moving either books and/or furniture. I made it in some ways easier for them than maybe somebody who had to move all their personal possessions through the movers. I would still recommend International Van Lines over some of the horror stories I’ve heard about other movers. The people were nice, they cleaned up after they came, and they called to check on things and to give us a heads up when they were going to drop off.

Also, moving companies have this window when they’re going to deliver and they give you a window that can be a couple of weeks long. Waiting for two weeks for your furniture could be irksome even though that is within the limit of what their contract allows. In both my cases, they didn't push the limit stated in the contract and they tried to be within a day or two or what they thought could be a reasonable date to deliver on, which was nice.

I was going from the state of Michigan to Nevada and International Van Lines gave me a quote that was lower than the others. Everything was perfect with the crew and there were no damages. They were polite, picked up my stuff on time, and were very careful with them. They also did the delivery exactly the day I wanted. Everything was pretty smooth and I was happy with everything.

IVL was my first choice simply due to the rep Justin I dealt with. He was very informative and detailed in explaining the process. My move overall went smooth with a couple of minor hiccups. Based on my previous experiences with other companies IVL was great. I would use them again.

This move was the 1st long distance for my husband & I. In the beginning, selecting International Van Lines & moving forward with inventory list with relocation specialist seemed to go very well. Until a different moving co. (American Knights) showed up to load our things on Nov. 2nd & take back to Cleveland, OH to await other hauls in order to fill a semi for trip out west. I was told our things would probably be in Colorado by the end of the next week. We arrived @ new home on Nov. 6th but our things didn't get here until the night before Thanksgiving (Nov. 22nd).

So for 16 days I was redirected to a different person every time I contacted the moving co. to see when our things would be delivered. They kept putting me off & led me to believe it would be soon but that didn't happen! Everyone was nice that I spoke with but be prepared for things to not go as you might expect. And please, insure your things. I didn't and regret it... damaged furniture & some inventory that didn't make it to us. We also still have another family's personal & sentimental items that the moving co. still hasn't taken care of getting from us. It's been over a month since I reported it to them.

The team really came through for me in the clutch on my last minute move to NYC, which saved me from additional storage costs. The movers were really efficient and careful. Everyone was so patient and courteous but best of all No Damages!!! I highly recommend these guys.