International Van Lines

1) They will bid low (of all the bids you get they will be in the lower range). 2) They tell you that they run their own trucking network, (they might), but your move will be sub-contracted with another mover. That mover will raise the moving contract price anywhere from 50% to 100%, citing material change to the original inventory. This, it turns out, can be anything they dream up. Remember once, they have your deposit and the moving date is at hand, your ability to control the cost of your move is out of your hands if you've contracted with IVV. Do the math, a 6k bid will run upwards of 9k. That was my experience.

3) At this point you're so far into your plans that you can't look for another mover. You're screwed, they know it, and you can't do anything about it. 4) Forget about appealing to IVV, they have your deposit and you're on a train that they drive for the express purpose of milking money from you. 5) You sign the contract bid by "their mover"... but that's not the end of it. 6) You will not know where your possessions are for weeks. IVV will tell you if you badger them that, "your furniture is at a staging area waiting for pickup."

7) Somewhere in your "delivery window " you will get a call from an "independent trucker" about 24 hours before your possessions are to arrive. This person, barely speaking a language intelligible to you, will claim that delivery to your neighborhood is a problem that can only be overcome with "more money." Despite IVV and the sub-contractor having had your delivery address from the day they picked up your belongings, they are only able to discover that your delivery address is "a problem for an 18 wheel rig" within 24hrs of delivering to you. 8) Your possessions will be offloaded only after you pay the driver with cash.

- Overcharged by more than $1,500 for a small-truck shuttle transfer that they never used.

In short, IVL and Roadrunner have not met even the most basic expectations for a reliable moving company. At this point, I would expect IVL to take full responsibility for itself and its subcontractor to address these basic errors promptly but they have not. It has been over 4 months since our pick-up date and we are still waiting for any response regarding our claim! It is impossible to recommend IVL or their subcontractors given our experience with their unresponsive customer service and lack of accountability.

-The initial salesperson set an unreasonable expectation on the delivery timeframe, apparently in order to get the sale. I planned to be moved in by October 1st and was told “no guarantees, but I see no reason why it wouldn’t be delivered by that date”. Well, I slept on the floor until my delivery date, which ended up actually being October 5th…

-The movers they hired for my pickup were very unprofessional. In addition to arriving several hours late, they also found a couple of my items in the “do not pack” closet that weren’t on the inventory, and decided to take them home for themselves. It’s funny how my favorite sunglasses and Bose speaker were somehow missing when they were right next to each other on the shelf… When I brought this up to IVL, they informed me that “their movers told them they did not take anything”, so I could feel free to file a police a report.

-I have over $1,000 in damage to my belongings that were delivered and have to deal with filing insurance claims now, which is always fun.

-The company and movers were not being honest about payment methods. On the phone, IVL told me that I could pay the company via Zelle, but the movers insisted that I sent a Zelle payment to their personal email, and refused to unload the truck until I did so. I ended up doing that, but it felt very shady and dishonest to me.

Those are my main complaints. But yes, do your research and remember folks, stay far away from International Van Lines!

I started to clean the bedroom and noticed the tape had been broken. I opened the door a saw that my AirPods and sunglasses had been taken! I emailed the company about the incident and they told me they would “speak” to the drivers. Of course, the men said they did not take anything. What did she think they would say? I guess I’m stuck here.

We were then told we would be notified 2 days prior to final delivery in Medford. We needed 2 days to drive to Medford. We got there on Wednesday and were told they would arrive on Friday. Then the next day we received a call and were told they would arrive Tuesday the next week. So we slept on a blow up mattress and had to go out to eat until they showed up. They called on Tuesday and said they would arrive by 11AM…showed up at 2:30PM. Then had the same conversation about the payment.

I had an email from corporate stating that I was approved to use Zelle to pay the company, not the driver. The man argued with me and said…no money, no delivery! I tried to get a hold of corporate, but they have a 48 hour return call policy! I paid the driver as I figured there would be a record and I would have my furniture. Delivery was made with a few broken items and a lot of aggravation. I would never use them again as their communication setup is horrible and I got stuck having my sunglasses and AirPods stolen. If we ever have to move again I would never use this company. It started out great with Justin “making the sale” and ended up as a bad decision

They really sound convincing or our relocation specialist Diego did. We cancelled them early because of lack of communication and rebooked after he convinced us it would be better. The account manager never communicated with us until she cancelled. She communicated more with us then then than EVER. She never returned phone calls. Karen threatened to report me for cyberstalking. I notice on a BBB complaint that the compliance office threatened another customer saying he was trying to extort money. No moral fiber or integrity in that organization.

No attention to detail. That was the issue with my insurance. They knew from the beginning that I had bought BAKER insurance. I then had problems with their contracted companies not being insurable. A few days before the move Karen finally responded all was in place. I called Baker, and guess what? NO. So they changed carriers again. I am convinced if I had not called, the movers would have showed up two days later and I would have been screwed.

Attention to detail? The clock crater left a message last night he was comping to crate the clock today. They didn’t cancel the poor guy. There is no way to explain how awful they are. Do yourself a big favor—-don’t believe their positive reviews. If you read negative reviews, there is a common thread in them all, and we experienced much of the same. I slept better last night than in MONTHS after we secured a new mover. I don’t think I even realized how much they had stressed me out. I do not know how they stay in business. I really don’t.