International Van Lines

I’m not one to post reviews, but I’m compelled to share that our experience with IVL went well. As someone that has moved a few times I’ve had good and bad experiences. I was very pleased with the performance of IVL, their movers, drivers and sales rep (Justin). Our move was for a 4 bedroom house from New York to Seattle. In the midst of all the chaos they came through. They were on time, we had no damage or any surprises. We’re pleased customers here and would use them again!

My wife and I recently moved from San Fransico to Seattle. We moved from a 2 to a 3 bedroom house. We interviewed 3 companies and decided on IVL because of our sales rep Justin, and their overall reputation. We never hired movers and had no clue about all the scams out there. Justin did a good job of being transparent, straightforward and giving us the scoop. Other movers promised the world and gave us pricing of about $3000 less then IVL, but after researching those companies I quickly realized I was about to be scammed. Anyhow IVL did a good job. There was a slight delay on delivery for reason beyond their control, so I was fine. We got all of our stuff in one piece and the whole experience was pretty easy.

I’m not one to leave reviews, but as a business owner it was important to leave some feedback regarding my experience with IVL. Most people will stop what they’re doing to write negative comments, but I’m one to understand that leaving positive feedback equals the playing field. Anyhow my move was from Monterey, CA to Manassas, VA. We moved a 4 bedroom home with 2 cars. Their cost was in line, but the main reason I chose them was based on my comfort level. My rep Justin was upfront and honest and put me at ease.

I’m not much of a reviewer, but I felt the need to leave some feedback due to the exceptional experience I had. First, I’d like to thank Mike ** and Justin ** for providing a great customer service experience. IVL saved me from going with a scam company that was abnormally cheap. Like most people I was shopping around and was surprised at the vast differences in price. IVL appeared more on paper, but the reality is they have me an honest estimate. As expected the movers showed up on the requested date and did their thing. They managed to safely move my 1000lbs safer and grand piano. Everything was delivered as planned and without damage or any scary surprises. I’m happy I did research and didn’t fall victim to one of these so called movers (brokers). Happy customer!

As a military brat I’m no stranger to dealing with movers. I’ve used all the top-rated companies from United to Allied. This was my first time hiring IVL and the reason we did was because of their reviews and my rep Mike J. Unlike the others we got one month of storage free, packing was reasonable and they paid attention to the details that I know are important. We had a pleasant experience with office staff and their crews. I wanted to take the time because it’s well deserved.

As a business owner and having dealt with many companies in my lifetime, I can confirm that working with International Van Lines was the WORST experience I've ever had with a company... Our business was acquired under the firm pretense that the stellar correspondence we received by the IVL agent, the promise of the careful handling of our goods and an efficient transportation of such would be second-to-none. The estimate was indeed second to none as it far exceeded that of our next closest bid by many thousands of dollars.

I moved with IVL last month. My move was a 4 bedroom into a 3. I hired IVL to do a full-packing and loading. The movers were on time and performed as promised. My final destination was Charlotte and the pickup was Texas. It took them about 6 days from the day of pickup to deliver. I was happy with the experience!

Out of all the movers I’ve ever hired, IVL is the easiest and best. My move was simple (Utah to GA), but it is everything I own including pictures and memories. They packed my stuff to perfection and delivered within a week. My sales rep Justin was great! He did not ** me or overpromise. I felt comfortable the whole to me and would use them again.

I was willing to pay more for what I hoped would be a stress-free experience. Arthur, my point person, promised a smooth process. In the end, the movers broke 23 items, with a value of $3000. IVL wanted to refund only $200. The payment was a mess. And it took over 8 weeks to get a final invoice, and 4 weeks for the refund process to begin. I was told that I would have support throughout the process yet Arthur disappeared after the first payment went through. I have moved many times in my adult life. I understand that moving is stressful and that there may be a few items broken. This was just a pure disaster on all levels. It's too bad as the individuals at IVL generally seemed to be nice people. However, nice did not translate into a good or worthwhile experience in this case.

International Van Lines (IVL) was a huge disappointment. I contracted IVL to ship items of great importance to me from Boston, Massachusetts to Europe. The items included an antique cabinet, a precious lamp, and family heirlooms -- including several vases and framed wedding photographs. The crew that IVL sub-contracted to pick up the items in Boston missed the pick-up, and it took far too long to arrange a new pick-up date. When the crew finally picked up the items in Boston, they just threw everything into boxes, without appropriate wrapping or protection.