International Van Lines Reviews

This is the very best moving company, their employees are top notch and they care about you!! I also used them to transport my car, which was delivered in 4 days, a special thank you to the drivers and to Maria and Jeremy for coordinating that! Great Company just look no farther and hire them, you won’t be disappointed at all!!!

We're retired, and we were leaving Massachusetts and moving to New York. To get an accurate quote, we conducted a video call with a representative from International Van Lines, where we walked through our house to inventory all our belongings. We even did a second walkthrough right before moving day to ensure everything was accounted for.

When the moving day came, I was truly impressed by how smoothly everything went. The movers arrived, packed our belongings on the first day, and the next day, loaded everything onto the truck. These movers were not just skilled at their job, but they also made the experience enjoyable with their professionalism and friendliness.

My experience with International Van Lines was overwhelmingly positive. Although we currently have our belongings in storage and won’t be receiving them for another four weeks, I'm optimistic they will arrive in good condition. Based on this excellent service, I would recommend International Van Lines to others considering a move.

My move was within a distance of under 400 miles—from just south of Indianapolis to Madison, Wisconsin. Compared to quotes I had received from other companies, theirs was very reasonable. Not only did International Van Lines provide a good quote, but their crew also came and packed everything in my house, which was a huge relief.

The same crew handled my items from start to finish, both loading in Indianapolis and unloading in Madison. Juan, the lead of the team, was incredibly efficient and attentive. He listened to all my instructions and ensured everything was taken care of meticulously. His crew was fast, efficient, and considerate; they even assisted my grandchildren with a few bulky items that needed loading onto their trailer. This was much appreciated and showed the crew's dedication to excellent service.

Overall, I have only positive things to say about International Van Lines. The team's customer service, led by Alex, was outstanding, and the entire process from quote to delivery went smoothly. Additionally, the price was fair, especially after comparing it with others and talking with people about their moving experiences. As for their website, it was user-friendly: I input my move information, and promptly, Alex was in touch to assist me.

I am thoroughly satisfied with my experience and wouldn't hesitate to recommend International Van Lines to anyone in need of moving services.

While most of the content, mainly clothes, remained undamaged, we were a bit worried about the handling of the boxes. My daughter sent pictures, and I told her to just double-check that everything’s fine. Despite this hiccup, the communication with their team was clear throughout the move, which gave us confidence and peace of mind.

What stood out most was their transparency in discussing their services compared to brokers. It made us more comfortable dealing with International Van Lines directly, distinguishing them from other companies we researched. The team was professional and kind, repackaging some of our items upon delivery. We found their pricing to be reasonable, and we didn’t feel taken advantage of in any way.

Given this entire experience, although the boxes were damaged, the overall service was fantastic. I genuinely believe the team at International Van Lines deserves credit for a job well done, and we would definitely consider using them again if needed.

I was still skeptical up until the night that the driver, George, called and said he was coming from the Las Vegas area to Carson City, Nevada to pick up my stuff. I was so happy to see him pull up. I felt better and thought, "Okay, this is a real company." He was the nicest guy and he loaded up all our stuff and assured me. I said, "Where does it go from here?" and he told me, "It goes to the warehouse and then on a truck to Texas." He delivered the stuff later. Everything was transported seamlessly to Texas, with just one desktop going astray. I told them, "If it's missing, it's missing. I got all of the other stuff." Surprisingly, they located and delivered this missing item a week later. Nothing else was missing.

I'd highly recommend International Van Lines, especially since we found them more economically friendly than anticipated. My husband even noted they were cheaper than other places he checked out, with a significant saving. After I got all my stuff, I emailed Helen the staff that helped me, and I told them it was a really great experience.

As they neared the end of loading up, they realized the truck they brought wasn’t big enough, so they had to go get another one. They also ran out of tags for all our goods and had to handwrite on the ones remaining. The home office had miscalculated the size truck that was needed. Not a good sign and it turned out to be a huge when it came to lost items. Then it got worse. I had notified IVL of our move-in date a full 38 days before the actual move-in date! They noted it and then for a month I never heard a word. I sent emails and voice mails and texts for over 2 weeks before someone got back to me saying “Your move is still 2 weeks away, so you won’t hear from us until a few days before. Emails will not be answered until then.” Two days before the delivery date I called and emailed again. Crickets. Finally on the day of the scheduled move, I called asking the ETA of the movers.

The person I spoke to said there would not be a delivery for us that day. I asked when we can expect delivery but she couldn’t answer. I then asked, “Do you even know where our stuff is?” She paused (not a good sign) and said, “I will have to get back to you”. She did, about an hour later. She told me our goods were still in California and nothing had been done to initiate the move. We were stunned! We then asked when we could expect delivery and she could not tell us. Two weeks after the scheduled delivery date our goods finally arrived. Someone at IVL said they were allowed to take up to 2-21 days to deliver. I said that’s fine, but you had 38 days to get it done and now you tell us you are going to add another 2-21 days onto the delivery date! But that wasn’t the end of this IVL mess.

The driver showed up with the truck with our goods, but he was alone and said we might have to wait until the next day so he could get some help. He then told us he was placing an ad on Craig’s List to try and get people to help him to unload. At that point, I notified IVL’s dispatcher and told him, “What the hell kind of organization are you running?” To date he has not replied. Maybe he doesn’t know how or what to say. Once we finished unpacking, we were missing 7 items and had numerous items broken. But that was bound to happen. Since they miscalculated the size of the truck and the number of labels for each of our items, it was a no brainer that the ones they had to hand write on were probably never going to reach us.

Standing in our driveway on moving day watching these guys scramble, we knew it would be a miracle if all our goods arrived. And they didn’t. All we can say to those of you who may be considering IVL for your move – DON’T!!! There are other companies out there that must be better. The IVL website claims they are recommended by Forbes. Maybe they are, but who really knows? Is it a true review or was it purchased? I can’t believe a company like Forbes would ever endorse a company like International Van Lines if they knew what a terrible company it is. IVL gets an “F” for service, communication, honesty, and commitments. If you do hire IVL for your move, you do so at your own risk. You have been forewarned!!!