LG warranty: cost, coverage and plans

What can you expect from your manufacturer’s warranty?

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All LG appliances come with a manufacturer’s warranty that covers parts and labor. However, these warranties have limitations and exclusions that may prevent you from filing a claim. Learning about everything your LG warranty covers can help you get the most out of it.


Key insights

  • All appliances come with a one-year parts and labor warranty.
  • Some appliance parts have longer warranty terms.
  • LG offers an extended warranty program.

LG warranty coverage

LG appliances come with a one-year warranty for parts and labor. Depending on the type of appliance you buy, certain parts may have different terms.

  • Refrigerators come with a one-year warranty and a five-year warranty for the condenser, dryer, connecting tube, compressor and evaporator parts.
  • Washers come with a one-year warranty and a 10-year warranty for the direct drive motor. It also has a three-year warranty on the stainless steel drum. The drive and drum warranty only covers parts.
  • Dryers have a one-year warranty and a parts-only three-year warranty for the drum.
  • Dishwashers have a one-year parts and labor warranty, with a two-year warranty for the main control board, racks, stainless steel door, liner and tub. A 10-year warranty also covers the direct drive motor. The two-year and 10-year warranties are for parts and don’t cover labor.

LG coverage exclusions

It's essential to be aware of the limitations of LG's warranty to avoid any surprises when filing a claim. Here are some things that could lead to warranty claim denial:

  • If the appliance is refurbished or its serial number has been changed, removed or tampered with
  • If your appliance has been handled improperly or if it has suffered from negligence or misuse
  • If you try fixing the appliance yourself or if repairs are carried out by service providers not authorized by LG
  • If you use replacement parts that aren't from LG

It’s also important to note that LG warranties don’t cover “consumable” parts, such as filters, lightbulbs and fuses.

LG product registration

You can make an LG warranty claim if your product isn’t registered, but registration makes the process easier. Plus, there’s a quick process for registering.

You can register your appliance using the LG registration online form or through the ThinQ app if you have a Wi-Fi-compatible appliance.

LG warranty cost

Your new refrigerator comes with the standard manufacturer's warranty already included in the purchase price. But if you're considering extra protection, LG Premium Care offers extended coverage for a fee. You can get a quote using the online form. You just need information on the type of refrigerator, where you bought it, the purchase date, the price and your ZIP code.

The ConsumerAffairs Research Team gathered some quotes to give you an idea of how much LG Premium Care could cost.

LG extended warranty

LG offers Premium Care for those looking to extend their coverage beyond the standard warranty, up to three years. You can purchase a plan within 90 days of buying your refrigerator. The specifics of the Premium Care plans vary, depending on factors like the fridge model and your location.

The benefits of LG Premium Care include the following:

  • Coverage for mechanical and electrical breakdowns
  • Protection against damage from power surges
  • Support for filing claims 24/7
  • Zero service fees or deductibles

LG warranty reimbursement

Do you have an LG fridge? LG’s extended warranty plans will reimburse you up to $300 for any food that spoils in your refrigerator due to a malfunction.

Factors to consider when buying an extended appliance warranty

Whether you stick with the manufacturer's warranty or add LG Premium Care will come down to whether you feel the cost outweighs the risk. The extended warranty only adds up to three years to your appliance’s warranty.

Chances are you may not have a breakdown during that time. On the other hand, the repair may cost anywhere from $80 to more than $1,000 if you do. If nothing else, an extended warranty may offer some peace of mind.

How to file a claim for your LG appliance

You can file a claim for your LG appliance in several different ways:

  • Request a repair online.
  • Use the ThinQ app if you have a smart appliance.
  • Call 800-243-0000 or 850-999-4934 Monday through Sunday from 8:00 a.m. to 9:00 p.m. EST.
  • Email customer service.

To make a claim on your Premium Care plan:

  • Schedule a service appointment online.
  • Call 855-549-0540 Monday through Friday between 8:00 a.m. and 11:00 p.m. Eastern or weekends between 9:00 a.m. and 6:00 p.m. Eastern.

LG warranty vs. home warranty alternatives

A home warranty offers a broader scope of coverage when compared to LG's Premium Care plans. Instead of just one appliance, a home warranty can cover:

  • Systems like plumbing and HVAC
  • Water heaters
  • Built-in microwaves
  • Dishwashers
  • Washers and dryers
  • Stoves and ovens
  • Garbage disposals

On the flip side, using a home warranty for your appliances has some drawbacks. Unlike LG's warranties, a deductible is usually required with these plans. Also, there might be limited or no compensation for food loss due to fridge breakdowns.

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Pros and cons of LG warranties

While LG covers its appliances with a one-year parts and labor warranty, it also backs up certain parts with added coverage. The downside is that you have to follow stringent rules to get your claim approved.

Pros

  • Dishwashers have 10-year warranty coverage for the direct drive motor
  • Dryer drums are covered for three years
  • Refrigerators have five-year coverage for certain parts

Cons

  • Accidental damage isn’t covered
  • Must use LG service center for in-warranty repairs

Tips for maximizing warranty coverage

Get the most benefits out of your LG appliance warranty with these handy tips:

  • Track warranty expiration dates: Jot down the expiration dates of your warranties so you won't miss out on any coverage periods.
  • Understand exclusions and limitations: Familiarize yourself with what's not covered under your warranty. Knowing these details helps you avoid surprises if you need to make a claim.
  • Consider a home warranty: As your manufacturer's warranty draws to a close, think about getting a home warranty. This can be a great way to extend protection for your LG appliance and other household items.
  • Evaluate extended warranty costs: Weigh the cost of an extended warranty against potential repair expenses. This can help you decide if purchasing additional coverage is a cost-effective choice.

FAQ

How do I file a warranty claim with LG?

You can file an LG warranty claim by:

  • Requesting a repair online
  • Using the ThinQ app if you have a smart appliance
  • Calling 800-243-0000 or 850-999-4934 Monday through Sunday from 8:00 a.m. to 9:00 p.m. Eastern
  • Emailing customer service

If you have a Premium Care plan, you’ll need to file a claim by:

  • Scheduling a service appointment online
  • Calling 855-549-0540 Monday through Friday between 8:00 a.m. and 11:00 p.m. Eastern and weekends between 9:00 a.m. and 6:00 p.m. Eastern
How long is my LG appliance warranty?

LG appliances have a one-year warranty. Some parts are covered by longer terms, depending on your appliance.

How do I know if my appliances are under LG warranty?

You can use the “Warranty Lookup” tool on the company’s site. To use it, you’ll need your appliance’s serial number.

Bottom line

If you buy an LG appliance, you’re covered by the company’s one-year manufacturer’s warranty on parts and labor. Beyond that time frame, some parts are still covered, but you’ll need to pay for labor costs on repairs. To beef up your LG warranty coverage, you may want to add an extended warranty or a home warranty.

» KEEP READING: Is a home warranty worth it?


Article sources
ConsumerAffairs writers primarily rely on government data, industry experts and original research from other reputable publications to inform their work. Specific sources for this article include:
  1. LG Electronics, “Limited Warranty.” Accessed Jan. 19, 2023.
  2. LG Electronics, “Washing Machine Limited Warranty.” Accessed Jan. 19, 2023.
  3. LG Electronics, “Dishwasher Limited Warranty.” Accessed Jan. 19, 2023.
  4. LG Electronics, “Dryer Warranty (USA).” Accessed Jan. 19, 2023.
  5. LG Electronics, “Premium Care.” Accessed Jan. 19, 2023.
  6. LG Electronics, “Product Registration.” Accessed Jan. 19, 2023.
  7. LG Electronics, “Contact Us.” Accessed Jan. 19, 2023.
  8. LG Premium Care, “Frequently Asked Questions.” Accessed Jan. 19, 2023.
  9. LG Electronics, “Request a Repair.” Accessed Jan. 19, 2023.
  10. LG Electronics, “Owner’s Manual: Electric and Gas Dryer.” Accessed Jan. 19, 2023.
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