LG Dryers

About a week had passed and I called the technician, I was told the part was on backorder but I had a date of repair, July 17 2021. Tech showed up for the appointment and He replaced the fuse and the dryer worked again. 13 days later on July 30 2021, my dryer stopped working again and I received the same error code.

I called the warranty department back and was told that they would contact me in 10 business days, as they had to look for someone to service the dryer. 10 days passed and they never called, after about a month, I called them. I was told that they were having a hard time trying to find someone to come out to fix their appliance. I asked them if they could send the last tech back out. The rep agreed and stated I would be called back. No one called. So I called again, this time I was told that my dryer was a "lemon" and I needed to wait for a phone call from another department, and was guaranteed I would hear from someone in 3 days.

Another weeks passed and I called again, now each time I call, I am given a "ticket number", I was told this time that nothing could be done. I asked to speak to a supervisor and was told that there were none on staff, and then was told that they couldn't patch me through to someone else... After about an hour of this crap I was told the supervisor would call me back, again. No call ( surprise surprise). I keep trying to get through to someone at LG, still having no luck and it's now passing the 1 year manufacturer warranty and my time is running out to have this thing fixed, again.

Lg just kept giving me one ** poor excuse after another and finally I gave up when I was told, "You're outside of the 12 month manufacturer warranty, there's nothing we can do, ma'am". So, I called Best Buy. I explained the situation and all the ** I was going through with LG and the rep told me that LG has been having a lot of issues and they would take care of me. That was September 2021. No one has come out. My dryer is still broken.

I took it upon myself and contacted the original technician and asked if he could come back out to replace the fuse again. He was able to put a repair ticket in with LG because my appliance broke a few months before the 12 month warranty ended. He came out toward the end of October 2021. He checked the fuse, because the error code the dryer was showing indicated it was the fuse, again. It wasn't, the fuse was fine. Turns out, according to the tech, I need a new wire harness and maybe a new computer? He wasn't sure, so he was placing an order for both and would call with an appointment. It's now December and the technician hasn't been back, after multiple phone calls I was finally told that the parts needed were on backorder and he wasn't sure when they would be in.

I called Best Buy again today and explained the situation, again, and was told "when ordering parts the company has so much time to fill the order, after that date has passed we (Best Buy) consider the appliance a total loss" and she was going to transfer us to another department to get it all sorted. New department said that the technician has to come out and put it in his/her notes that it can not be fixed or is not worth fixing. Then and only then can the dryer be considered a total loss, and then they will replace my dryer with a new one.. another LG.

I explained, in the nicest way possible, I do not want another LG appliance. I bought this one brand new just over a year ago, I've been able to use it maybe 6 months total. I have had nothing but issues with the dryer and the company's customer service. I have 4 children (ages 15, 6, 3 and 2), we need a working dryer. We need something reliable. I would much rather have them take this junk out of my house and refund my money. It has been called a lemon many times, not only by best buy reps but also 2 reps that work for LG. It's a massive inconvenience to have to bring laundry to a laundromat everyday to have it dried.. I get 27 minutes of drying time for $1.50. Because I am potty training 2 toddlers, have 2 in school and my partner is an ironworker, we do a lot of wash.

I spend between $10 and $15 every 2 days at the laundromat and about $20-$30 a week in gas to go back and forth to the laundromat. That's A LOT of money to be dishing out because LG doesn't stand by their products. Money that could have gone on a couple new appliances, bills etc. She, the CSR, said she was transferring me to the lemon claims department. The man I spoke to basically told me that unless I file a civil claim against the company and a technician says that I have a faulty dryer, the only thing they (Best buy) can do is replace my dryer with a used LG dryer of comparable value. Which this dryer now isn't worth a damn thing.

Now I have to waste more time on monday calling LG, best buy and the technician and ask them to email or snail mail me all the paperwork and notes for the last year, so I can bring it all to my attorney. I have had enough of that company and their appliances. I will never purchase another product with the LG logo.

Original Review: In 2015, I purchased a new washer front loading set, only to have to exchange the dryer for top loading model because front load model's silicone collar would stink after each load even though I disinfected it after every load. The dryer has been great, but the heating element or thermostat died this August 2021. Worst of all, the dryer cannot be serviced because the factory installed door panel screws were over tightened. The screw heads cannot be drilled into to remove the screws to replace early expired parts. The dryer is now a nothing but a huge paper weight! Do not buy LG dryers. Contacting residential customer support almost impossible. I will be contacting the media should LG not make this right.