LG Air Conditioner Reviews

I regret buying an LG portable AC unit. For one, it was missing a part that connects the exhaust hose to the rear of the AC unit. Trying to get LG to send the part was a nightmare. They had the audacity to try and charge me nearly $40 for a part they forgot to pack and is essential to operation. I ended up buying the part on eBay because it was less of a hassle than dealing with LG. After 2 weeks and about 8-10 hours of total operation, the unit failed and will not cool. When it did work, the compressor was excessively noisy. Now I get to deal with LG’s customer service again…and I doubt they’ll help. I have a 65-inch 4 K LG TV and it’s great, but I’ll never buy another LG product after this experience.

I purchased an LG through-the-wall air conditioner, and it arrived broken. I returned it and received a replacement…which was also broken. At that point, I decided I just wanted a refund, but I had already passed the return window while trying to work with LG to resolve the issue. Needing an air conditioner, I purchased a third LG unit, hoping my previous experience was just bad luck. Unfortunately, the third one was broken too. LG customer service was incredibly frustrating. They insisted that a technician could only inspect the units if they were fully installed. These through-the-wall air conditioners are extremely heavy, and after discovering each one didn’t work, I wasn’t about to keep installing and removing multiple defective units just so someone could verify they were broken.

Reviewing lw10221vsm 10k btu room ac. Second time's a charm? Purchased first LG ac from Home Depot when discounted in March while snow was still on ground so did not install immediately. Unfortunately HD does not accept returns on AC after 7 days. Installed in May to find out it had error code showing low on freon right out of the box. Explained to HD the situation and they did accept it on return. Have had issue getting money back, however. Ordered the same AC a second time. Before installing this one, I plugged it in in the garage and let it run a couple of hours and tested controls to make sure everything worked. Have used it several days now and all seems well. Extremely quiet.

If I could give a 0 star I would. It’s been a month and a week, I’ve called several times about when and what they were going to do about our 14,000 Btu ac window unit. You get no answers, all you get is so sorry I understand and say you will get a call back in 48 hours. They never call you back and it’s a vicious cycle, stalling and saying I understand we will get back to you in 48 hours. It’s almost laughable. The AC unit is 10 months old and still under factory warranty and Lowe’s will do nothing even though we bought a 3 year warranty, Lowe’s will do nothing until LG factory warranty expires.

Have been installing LG ductless heat pumps for a few years. Have no idea why I continued to install them. Nothing but noises, leaking refrigerant and compressor replacements. No one will help with your problems or complaints. First line of tech support has no idea what they are talking about, yet you have to talk to them and their ridiculous questions, that’s if someone actually takes call. Have spent hours trying to get answers. Was told to text my issues and problems to a phone number and never got a response. With all of that they give out my name for service, yet I can get no support. I will never install LG again. By far the worst company I have ever dealt with.

HORRIBLE a/c window unit. Do not waste your money. After less than 3 years the unit is dead and out of warranty and had to pay $99 just to have a recommended service provider tell me this. Am having to buy a new A/C window unit. Will never ever buy LG again!

Recently purchased a LG window A/C. Within two weeks started rattling. Almost too noisy to sleep. Even spooked the dogs so bad went to the kennel to sleep. Would never purchase anything with the LG brand again. Sorry I did this time. Will stay with Frigidaire. So much for trying to save a few dollars. Buyer beware. Noisy and junk.

We have purchased a LG 25,000 BTU air conditioning unit in July 2025 and the compressor stopped working after 30 days. Home Depot will not replace or refund and tell you to contact LG. We did and the worst customer service ever experienced, out of the country, barely understand English, reading script for sure, they have no clue what they are doing and after hours on the phone still have no resolution. They ask the same questions over and over, same photos, same everything over and over. It's absolutely insane. I have basically lost $700 to get no help at all. And I’ll never purchase anything with LG on the name OR from Home Depot! Complete madness…. Stay away from their products. It’s not worth the chance!

Hello and good afternoon. I am writing this review so other customers know what they are purchasing if interested in this ac unit I purchased. I recently purchased an LG portable ac unit to help the downstairs of my house. This air conditioner works very well and cools cold and fast. But here lies the problem. This unit does not have an energy saving mode therefore it will run nonstop and freeze the room to death. It will not stop running until you turn up the thermostat manually to just run the fan.

We purchased a $800 LG Air Conditioner for an adult disabled workshop 37 days ago. On day 29 it stopped working and gave an error code. We tried taking back to Lowe's and they said because we didn't buy the warranty, (it wasn't offered) they would not take back. We walked in to buy 2 air conditioners because we wanted to use out tax exempt certificate and had never set up an account with lowes. Anyway, so they gave us the info to contact LG. LG has been AWFUL to deal with and they LIE about when you should receive an answer/response about a replacement unit. We had to jump thru hoops to even get them to replace it spent an hour plus on the phone. FINALLY got approval for new but can not get information on WHEN replacement will be sent/received. DO NOT BUY LG EVER.