LG Air Conditioner

LG service center cheated me and charged me a hefty amount for repairing my AC which is still not working. This AC was repaired twice under AMC in 2018 and later. This time in 2021 repair was carried out in batches. First, they changed PCB and gave me the bill, the second time, after ten days, they changed the indoor unit coil and shared the bill, again after ten days, they changed the outdoor unit coil and shared the third bill; repeatedly thrice, I wrote to the escalation team and every time they canceled my service request as I refused to pay any more money for repairing this AC. I will surely file a case against this unethical practice by LG and publish my case in leading newspapers so that other customers should know about this. The escalation team is also a dummy and useless.

Pathetic Service from LG.. I contacted them on the last day of warranty expiry and they said their technicians are busy.. They came the next day and said that they’ll charge Rs 4,000 for repairing the AC as the warranty has expired. Completely unprofessional from LG. I won’t recommend anyone to buy from LG and request you to refrain from buying as well.

We had an LG distributor/service provider install a commercial HVAC system in a new office bldg we were building in Draper. This was not a good experience. 1. The installation took 3 times longer than promised. 2. There has been no service or warranty follow-up. We've had to hire another HVAC service provider to get the system working properly. We spent over $1M for this system and are still trying to get it to function properly. It's been very disappointing and expensive.

System works right for a few days then doesn't. Customer service won't talk to homeowners, only to installers. My installer says he's lucky to get someone from LG on the phone and when they do answer they can't answer his questions. Even on the days it works "right" it can't keep my Maryland home warm.

Our HVAC installers talked us into the LG VRF technology when we were renovating our historical home. 6 units in all the ceilings, one condensor outside. It never worked 100% and failed every couple of weeks. The phone app to operate them was like something out of a satire. We had to rip out the entire system 18 months later. The installers were inept but they were supervised by LG's factory rep. We could not trust them to fix it, they tried in over 30 visits to the house. I could not even get through to LG to get a factory warranty replacement. This is Houston, in summer, with water pouring from our new ceilings, and I spent DAYS just trying to get in contact with anyone who could honor their warranty directly, having severed ties with the installers.

DO NOT, I repeat, DO NOT buy anything from LG unless you want to end up in tears. I have purchased an expensive heat pump, 'top of the line', that didn't work properly from the get-go. In the first 6 months, 6 repairs and none resolved the situation. The installer is trying to resolve it and so am I by calling LG and BBB - the calls are not proceeded, and the issue not resolved. The head of their technical service, Hassan **, denies replacement as it 'works now'. Reality is that it works for a few hours and then the compressor becomes so loud that the neighbours are complaining.

I purchased 1.5 ton AC split from LG. After few years I got problem in indoor unit and spares was not replaced after one month. Not even date for the spares. Worst service. Their customer care only reply is, "Sorry for inconvenience caused and our service people will contact you," but no one will call you back.

Running 12 hours also no cooling water drops from indoor unit waste product. Lot of noise from out unit no cooling after running. I raised complaint but no use. Technician said outside very AC does not works in hot. Means AC need more cooling from another AC. Waste company, waste products. I am challanging in consumer court.

I am an unfortunate buyer of LG Aircon Systems for my entire house. A total of 7 large ceiling-mounted cassette units. In less than the warranty period, not only were the cooling efficiency poor, the breakdown rates were incredible. I recently changed out half of them to Daikin and am still facing breakdowns for the remaining units. Don't be conned by their lower price and better technology messages. My advice is to pay slightly more for better brands like Daikin, enjoy the coolness and most of all, save yourself the pain and frustration of dealing with the poor performing and constantly malfunctioning LG air-conditioning systems from remote controls to PCB boards etc etc...

I have waited over three months for my order to be filled by LG, I placed my order through an reputable online Dealer. The Dealer was very responsive at first, after the order was filled by LG and I paid in FULL they stopped returning my emails. The order was for a Multi F MAX LGRED System w/ four indoor units. The order was drop shipped by LG but I have not received ANY information from LG, all I have is a product shipped confirmation from the Dealer. So this sale is now in the hands of LG and I have no idea where my product is? Where it shipped from? Or how long I will wait for it? The Holidays approach and that may interfere with accepting any freight without prior arrangement for obvious reasons. I have no idea how to contact LG, or how I would reference my order even if I could contact them.