LG Air Conditioner Reviews

I purchased an LG air conditioner with heating June 6 installed it. We ran it maybe 67 days and now it won’t cool. I have been working with their customer service for over three weeks. I have the receipt I’ve taken pictures. I’ve been called by various people various texts, they’ve been giving me various case numbers and here today August 19 and it’s still not resolved. I live in Texas. It’s like 102 for the past couple of weeks the service is extremely really poor. First they say they get a tech out here then they send a warranty guy out here who walked around. It turned it off and on five minutes he’s gone said it didn’t work no kidding. I do not recommend this product. I’m very disappointed with their customer service and I’ll update if I ever get this resolved.

I bought 2 air conditioners LG and after 2 month one of them doesn’t cool. So I call lg customer service and I file a claim and give them the receipt show that was brand new and pic of the serial no. They ask me to cut the serial no half and then they call me to verify the purchase. So they call Best Buy and they verify that was brand new not open box. They promised me replacement and they call me again they said they will escalate the case to upper management. Till now no answer over 2 month.

I regret buying an LG portable AC unit. For one, it was missing a part that connects the exhaust hose to the rear of the AC unit. Trying to get LG to send the part was a nightmare. They had the audacity to try and charge me nearly $40 for a part they forgot to pack and is essential to operation. I ended up buying the part on eBay because it was less of a hassle than dealing with LG. After 2 weeks and about 8-10 hours of total operation, the unit failed and will not cool. When it did work, the compressor was excessively noisy. Now I get to deal with LG’s customer service again…and I doubt they’ll help. I have a 65-inch 4 K LG TV and it’s great, but I’ll never buy another LG product after this experience.

I purchased an LG through-the-wall air conditioner, and it arrived broken. I returned it and received a replacement…which was also broken. At that point, I decided I just wanted a refund, but I had already passed the return window while trying to work with LG to resolve the issue. Needing an air conditioner, I purchased a third LG unit, hoping my previous experience was just bad luck. Unfortunately, the third one was broken too. LG customer service was incredibly frustrating. They insisted that a technician could only inspect the units if they were fully installed. These through-the-wall air conditioners are extremely heavy, and after discovering each one didn’t work, I wasn’t about to keep installing and removing multiple defective units just so someone could verify they were broken.

Reviewing lw10221vsm 10k btu room ac. Second time's a charm? Purchased first LG ac from Home Depot when discounted in March while snow was still on ground so did not install immediately. Unfortunately HD does not accept returns on AC after 7 days. Installed in May to find out it had error code showing low on freon right out of the box. Explained to HD the situation and they did accept it on return. Have had issue getting money back, however. Ordered the same AC a second time. Before installing this one, I plugged it in in the garage and let it run a couple of hours and tested controls to make sure everything worked. Have used it several days now and all seems well. Extremely quiet.

If I could give a 0 star I would. It’s been a month and a week, I’ve called several times about when and what they were going to do about our 14,000 Btu ac window unit. You get no answers, all you get is so sorry I understand and say you will get a call back in 48 hours. They never call you back and it’s a vicious cycle, stalling and saying I understand we will get back to you in 48 hours. It’s almost laughable. The AC unit is 10 months old and still under factory warranty and Lowe’s will do nothing even though we bought a 3 year warranty, Lowe’s will do nothing until LG factory warranty expires.

Have been installing LG ductless heat pumps for a few years. Have no idea why I continued to install them. Nothing but noises, leaking refrigerant and compressor replacements. No one will help with your problems or complaints. First line of tech support has no idea what they are talking about, yet you have to talk to them and their ridiculous questions, that’s if someone actually takes call. Have spent hours trying to get answers. Was told to text my issues and problems to a phone number and never got a response. With all of that they give out my name for service, yet I can get no support. I will never install LG again. By far the worst company I have ever dealt with.

HORRIBLE a/c window unit. Do not waste your money. After less than 3 years the unit is dead and out of warranty and had to pay $99 just to have a recommended service provider tell me this. Am having to buy a new A/C window unit. Will never ever buy LG again!

Recently purchased a LG window A/C. Within two weeks started rattling. Almost too noisy to sleep. Even spooked the dogs so bad went to the kennel to sleep. Would never purchase anything with the LG brand again. Sorry I did this time. Will stay with Frigidaire. So much for trying to save a few dollars. Buyer beware. Noisy and junk.

We have purchased a LG 25,000 BTU air conditioning unit in July 2025 and the compressor stopped working after 30 days. Home Depot will not replace or refund and tell you to contact LG. We did and the worst customer service ever experienced, out of the country, barely understand English, reading script for sure, they have no clue what they are doing and after hours on the phone still have no resolution. They ask the same questions over and over, same photos, same everything over and over. It's absolutely insane. I have basically lost $700 to get no help at all. And I’ll never purchase anything with LG on the name OR from Home Depot! Complete madness…. Stay away from their products. It’s not worth the chance!

Hello and good afternoon. I am writing this review so other customers know what they are purchasing if interested in this ac unit I purchased. I recently purchased an LG portable ac unit to help the downstairs of my house. This air conditioner works very well and cools cold and fast. But here lies the problem. This unit does not have an energy saving mode therefore it will run nonstop and freeze the room to death. It will not stop running until you turn up the thermostat manually to just run the fan.

We purchased a $800 LG Air Conditioner for an adult disabled workshop 37 days ago. On day 29 it stopped working and gave an error code. We tried taking back to Lowe's and they said because we didn't buy the warranty, (it wasn't offered) they would not take back. We walked in to buy 2 air conditioners because we wanted to use out tax exempt certificate and had never set up an account with lowes. Anyway, so they gave us the info to contact LG. LG has been AWFUL to deal with and they LIE about when you should receive an answer/response about a replacement unit. We had to jump thru hoops to even get them to replace it spent an hour plus on the phone. FINALLY got approval for new but can not get information on WHEN replacement will be sent/received. DO NOT BUY LG EVER.

Horrible experience. State of the art $15,000 unit not even two years old has broken down three times. Warranty is useless. No one will repair it. Customer service is as special as ice in the winter. They justify a paycheck by showing up. No response from anyone. Do not even entertain a thought of dealing with this company. They take your money and run. Rip off artist. They take pleasure in ripping off senior citizens. It’s a shame I can’t give it less than one star.

I have an LG LUU360HHV Heat pump just over two years old. Has a defective compressor that sounds like an airplane taking off. So loud it is disrupting my sleep. My HVAC tech waited 2 hours on two separate occasions to do diagnostics on it to be able to say it qualifies for warranty replacement. My HVAC tech complains LG tech support is awful, and customer service is no better. While part is under warranty, I will have to pay all labor. I called to complain, and got sent to various numbers. Nobody would give me a way to reach management. So I'll have to say it here: LG, your product and your service suck. Other customers be forewarned. Note: If I get a satisfactory response from LG, I will be happy to change my review.

Poor LG customer service and defect in the actual item. Recently I had an issue with the air conditioner that we purchased around a year ago. Because of this, we decided to call the LG customer service department to see if we can find any potential solutions to our problem. I was on call for hours, being transferred to multiple departments that did not address our concerns with the AC unit. When I finally got connected to a representative of the AC unit department, no direct solution was given and instead my time was wasted yet again. I was told to write an email, so I reached out to the Presidential Liaison; they gave me a call which I missed (since I was busy with work), and when I tried to call them back I had to restart the process of reaching the specific department, to which they responded back with a text message saying they have closed the case.

Have an LG mini split that is 6 months old. It's primary heat for the Buffalo area. Compressor went. HVAC guy was on phone w them for 4 hrs troubleshooting. Sent a new compressor 2 weeks later that went bad in under 2 hrs. LG refuses to do anything. I wouldn't wipe in the bathroom w their warranty. Finally after lots of back and forth, I replaced the entire unit w a Mitsubishi. I have numerous buildings and would never install an LG in any of them. Every HVAC guy I've spoken w on the area won't even work on them saying they have become junk w terrible replacement parts and horrible customer service.

Just purchased the 14000 BTU Smart AC. Not easy to install, as it's quite heavy. You must slide the main unit out of the outer frame (install the frame to the window and then slide unit in), but getting it out was a nightmare. After 45 minutes of frustration and watching a YouTube video to make sure I wasn't do anything wrong, I finally had to take a rubber mallet and a wooden dowel and whack the hell out of the main unit MANY times for it to start moving out (come to find out that the foam inside had been wrinkled/jammed on installation at the factory).

LG company is horrible. Do not buy any of their products. I purchased four 10,000 BTU A/C's at $500. In 2021. All four had defective water pumps. A tech finally arrived at my home, and Covid started. It took nine mos for the parts to arrive, he installed three and it was already winter. He disappeared and all four are garbage.LG customer service refused to acknowledge my situation. I had to give up the fight, since I was diagnosed with breast cancer.

My new LG 8000 BTU wall a.c., delivered yesterday, needs service (turns on for 15 sec, then turns off, then on, etc.). Rather than repair, they're sending a free new unit to arrive in up to two weeks. Fortunately I don't have to return unit, only destroy serial number sticker, and send pix of cut sticker.) I would have much preferred a tech visit. They claim tech visit costs more than replacing unit (and heat wave coming).

I recently purchased an LG air conditioner for my home, and it has been an absolute game-changer, especially during the hot summer months. From its sleek design to its powerful cooling capabilities, this unit has exceeded all my expectations.

Updated on 03/06/2024: Just wanted to update my last review… Contacted the BBB. They contacted LG, we went back and forth with wrong departments and wrong numbers for a couple weeks when we tried to contact them. Finally got a hold of the “presidential“ offices, they were supposed to have someone come and look at our units and then they couldn’t get anyone. Here we are 2 months later and they still don’t work.. Did I mention I have 6 units that don’t work. Got my last message from the BBB that they can do no more. Then LG messages me and said they can get no one to fix them, we are on our own. Nice of them… So I froze for 2+months and we are out over $16,000 now.

LG has the worst customer service ever!! We will never buy another LG appliance again. I’ve spent well over the cost of a new unit of my time in dealing with this garbage and it’s still NOT resolved!!! The new A/C unit has still not been sent out. More promises every day and still NOTHING! Spend your money on another brand!!!

I order a 10000 BTU and 12000 and the latter arrived defective. Because I ordered through Amazon they wouldn't help but it took at least 6 phone calls to receive that answer. A friend also ordered, but directly- the worst service for her issue as well. Abysmal customer service. Also when you clean the filter light doesn't always turn off, random. Worked on one AC not the other. I followed directions. I gave a 2 because it is very quiet. I regret not ordering a Freylingson AC which was recommended. I would strongly not recommend given the other options. Quality is cheap plastic.

We had an LG distributor/service provider install a commercial HVAC system in a new office bldg we were building in Draper. This was not a good experience. 1. The installation took 3 times longer than promised. 2. There has been no service or warranty follow-up. We've had to hire another HVAC service provider to get the system working properly. We spent over $1M for this system and are still trying to get it to function properly. It's been very disappointing and expensive.

System works right for a few days then doesn't. Customer service won't talk to homeowners, only to installers. My installer says he's lucky to get someone from LG on the phone and when they do answer they can't answer his questions. Even on the days it works "right" it can't keep my Maryland home warm.

Our HVAC installers talked us into the LG VRF technology when we were renovating our historical home. 6 units in all the ceilings, one condensor outside. It never worked 100% and failed every couple of weeks. The phone app to operate them was like something out of a satire. We had to rip out the entire system 18 months later. The installers were inept but they were supervised by LG's factory rep. We could not trust them to fix it, they tried in over 30 visits to the house. I could not even get through to LG to get a factory warranty replacement. This is Houston, in summer, with water pouring from our new ceilings, and I spent DAYS just trying to get in contact with anyone who could honor their warranty directly, having severed ties with the installers.

DO NOT, I repeat, DO NOT buy anything from LG unless you want to end up in tears. I have purchased an expensive heat pump, 'top of the line', that didn't work properly from the get-go. In the first 6 months, 6 repairs and none resolved the situation. The installer is trying to resolve it and so am I by calling LG and BBB - the calls are not proceeded, and the issue not resolved. The head of their technical service, Hassan **, denies replacement as it 'works now'. Reality is that it works for a few hours and then the compressor becomes so loud that the neighbours are complaining.

I purchased 1.5 ton AC split from LG. After few years I got problem in indoor unit and spares was not replaced after one month. Not even date for the spares. Worst service. Their customer care only reply is, "Sorry for inconvenience caused and our service people will contact you," but no one will call you back.

Running 12 hours also no cooling water drops from indoor unit waste product. Lot of noise from out unit no cooling after running. I raised complaint but no use. Technician said outside very AC does not works in hot. Means AC need more cooling from another AC. Waste company, waste products. I am challanging in consumer court.

I am an unfortunate buyer of LG Aircon Systems for my entire house. A total of 7 large ceiling-mounted cassette units. In less than the warranty period, not only were the cooling efficiency poor, the breakdown rates were incredible. I recently changed out half of them to Daikin and am still facing breakdowns for the remaining units. Don't be conned by their lower price and better technology messages. My advice is to pay slightly more for better brands like Daikin, enjoy the coolness and most of all, save yourself the pain and frustration of dealing with the poor performing and constantly malfunctioning LG air-conditioning systems from remote controls to PCB boards etc etc...

I have waited over three months for my order to be filled by LG, I placed my order through an reputable online Dealer. The Dealer was very responsive at first, after the order was filled by LG and I paid in FULL they stopped returning my emails. The order was for a Multi F MAX LGRED System w/ four indoor units. The order was drop shipped by LG but I have not received ANY information from LG, all I have is a product shipped confirmation from the Dealer. So this sale is now in the hands of LG and I have no idea where my product is? Where it shipped from? Or how long I will wait for it? The Holidays approach and that may interfere with accepting any freight without prior arrangement for obvious reasons. I have no idea how to contact LG, or how I would reference my order even if I could contact them.

We purchased an LG window unit on 07/15/2020, on 07/23/2021 the LG window unit stopped cooling. A week just after the year purchase, Wow! LG had one of their own technicians (Mauricicio **) come out which he was not able to diagnose the unit. So he said he would call LG to determine what the next step was. He did say that they would possibly refund us or give us a new unit if too expensive to fix. We corresponded with him for about a month in which he continued to tell us that it was still in the process of getting repaired.

This company will not provide any technical support to non-contractors. Their installation manuals are fuzzy and non specific and they offer little to no troubleshooting information online. I bought a system and when it was installed originally 3 of the 4 cassettes did not work. Due to my remote location there are no HVAC technicians anywhere nearby. Ordered three more cassettes, installed, and two of three worked great. Still have one not working. Do not buy one of these.

We installed 4 x LG Artcool Air-conditioners of various sizes from 9000 to 24000 BTU. The compressors have a 5 year warranty. After 1.5 years the covers were showing signs of rust, and after 3 years, all the covers of the compressors were rusted beyond acceptable norms, to the extent of defacing the look of the property. Air conditioner compressors of other suppliers that have been installed in the immediate vicinity do not have this problem.

LG plays games that amount to a scam. Executive Services department representatives claim to have no authority to implement solutions that they suggest. Executive Services say they will replace a faulty unit through the Rebate Department, then the Rebate Department denies the payment. The Executive Services Department claims they cannot speak directly with the Rebate Department, nor with the other Executive Services "Supervisors" who have worked on the case. The whole process is an endless loop with one department offering a solution and another department denying the solution, and with them claiming they cannot talk with one another.

Updated on 03/12/2021: I opened a case in September of 2020 and the last response from the company was Early February. Come on LG resolve my issue and stop dragging this on.

I purchased LG portable a/c, model number LP1017WSR, from Walmart on 07/02/2019. On 05/03/2020, I filed a warranty claim with LG because the unit leaked all over the carpet. Over the last 4 months, I have talked to LG customer service reps 7 times! After a month and 1/2, I finally was referred for a service call. In July, the 1st repair person was sent out and determined two parts needed replacing. The parts were ordered, but one came in damaged and had to be re-ordered. Two weeks later a DIFFERENT repair person came out to replace the ONE part that was received. However, he did not know how to replace the part. He asked to take the a/c with him so he could research how to make the repair.

Mini split was installed only 4 months ago, the bedroom unit now does not blow cold, and it’s 100+. Here’s the problem. The installer says LG has terrible service and they can’t get any help to repair it? I’ve read similar reviews online, so here we sit in a hot house having paid a lot of money for this system!

My son's LG portable air conditioner caught on fire in the middle of the night. Which resulted in damage to my carpet. Now LG wants a receipt I don't have. The purchase was 5 years ago. Do not buy LG!!!

I stop using an AC in my room. I only have two windows in my room. It made my room dark can’t just lift and take out so on cool nights I just had the one window. Three years ago my son got an LG. He loved it. So easy to use. Has a unit inside and all you need to put in window is the hose. So I got two 3 years ago. Last year bought my niece one. Depending on the size of the room is how you decide which model to get. We all love them. I give it a ten if you don’t have central air.