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About LG Dishwashers
LG is an electronics company that offers a variety of innovative and state-of-the-art products for the entire home. The company's refrigerators feature advanced technology and innovative features like wireless internet and app accessibility, LG makes fridges for every budget.
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Reviewed Oct. 12, 2023
Our quad dishwasher control panel cracked due to faulty parts. The unit is useless after only a few years use. Customer Service is a joke. Chastidy from the pres department offered us 15% new unit. So, they want us to purchase further useless LG appliances?! I will never purchase a LG appliance again. This is from a long time LG loyal customer. It’s sad that you have to wait for a class action lawsuit to finish in order to get decent customer service from LG.
Reviewed Sept. 27, 2023
My LG dishwasher, model #LDT7808SS, is two years old and stopped working after no problems for the first two years. I did not have warranty on this machine. A repair man came and said I needed a new starter, he installed a new one and it did not work. Weeks went by and he said he would diagnose the problem, this never happened. Finally, he called and said I needed a new control board. They wanted $285 for this board, I had already spent $200 on a new starter. I called the company and explained my problem. After much back and forth conversation, all they could do was offer me a 15% discount on parts. For this amount of money I have decided to buy a new machine. My new machine and any new appliances will not be LG.
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Reviewed Sept. 1, 2023
I moved into home with new LG smart dishwasher. 9 months in and the smell is horrible. Have cleaned filters, had plumber out. The dishwasher stinks. Tried everything. Smells climbs to my second floor. I think these low water appliances are not using enough water so bacteria from food waste must build up in hoses. And all my silverware is rusted. Beige 20 year old in my old house was much better. I now use 3x as much water washing dishes by hand. Putting this to the curb! Beware before you buy water saving dishwasher.
Reviewed Aug. 8, 2023
LG has another class action suit against it. This time it’s their dishwashers. I sit here without a refrigerator waiting for the repairman to come and fix a faulty compressor. The only reason LG is honoring their product is due to a class actions suit. I now sit with a broken 3 year old dishwasher. I will never purchase an LG product again.
Reviewed Aug. 7, 2023
LG QuadWash ThinQ dishwasher looks nice but a complete POS. Purchased from Grand Appliance (great people). LG not so much. 3rd CSR told me the error code was my fault and I didn't know how to operate the machine. Purchased March of 2023, so far have had 2 service visits up to 8/7/23. DO NOT PURCHASE THIS DISHWASHER. LG customer support is horrible.
Reviewed July 26, 2023
Dishwasher leaking and not working. I did a chat through their website. The rep proceeded to tell me how to fix as if I didn't troubleshoot before I contacted them. LG refuses to send a tech to fix the problem. LG products are not reliable nor will they fix the problem. Horrible customer service.
Reviewed July 14, 2023
LG dishwasher infuses dishes with strong, long-lasting, swamp odor from first use. No satisfaction from LG customer service despite repeated calls. We purchased an LG Quadwash 42-Decible dishwasher (model LDT7808SS) for $1034.00 plus $600 more for installation, tax and extended 3-year warranty from Lowe’s on 2-07-2021. It was installed professionally on 2-16-21.
Upon the first use, this dishwasher gave the dishes- particularly glassware- a strong smell similar to a riverbank with submerged, slimy roots and vegetation. At the beginning, the smell would sometimes not occur until about 20 minutes after the cycle ended, but it would last indefinitely on dishes put into the cupboard. The dishes would hold this odor, even when completely dry, unless we rinsed and dried all the dishes by hand or set them all out on the counter for 3 days to air out.
On my first 2 warranty service calls to LG, 5-12-21 and 6-7-21, the technicians recognized an odor but could find no mechanical issues with the machine. The 3rd time I called, on 6-7-2021, LG refused to send someone to my house, saying that they would not send someone for the same issue since they found nothing at the last service call. (Incidentally, a technician told me that if LG has to send someone 3 times for the same issue, the policy is to replace the machine.)
For the next 2 years, despite efforts to clean and drain the machine, try different cycles, and various dishwashing products, the smell continued to get worse and worse. Eventually, when we opened the dishwasher after any cleaning cycle, our entire downstairs would reek like a riverbank. The only thing that helped somewhat was running a cycle with the dishwasher empty and some Clorox bleach in the bottom. That was only effective for one load following the bleach load.
We have lived in our home for over 30 years and had two previous dishwashers with no problems. The only time I have ever smelled this swamp odor in my home was several years ago when I left a pitcher of water undisturbed and unrefrigerated for about a month. It produced a thin slimy film and that very characteristic submerged-vegetation-in-a-swamp odor.
On 6-23-2023, I tried again to get some satisfaction from LG. After several calls, hours on the phone and weeks of waiting, my case was escalated to the Presidential Liaison. I was told that the best they could do was give me a courtesy check for $100 for my troubles, and a rebate for 20% of the machine cost. I expected $100 plus $206. I did receive the $100 check, and then I received a coupon off the price of my next LG appliance purchase for $58 with a notice that the case was closed. After 2½ years of dealing with stench, we replaced the LG dishwasher with a Bosch model a couple weeks ago – NO MORE SMELL.
I have read reviews on LG and found that this issue is not unique to our machine. I believe I know what is causing the problem, which comes from the factory. Dishwashers are tested at the factory to be sure they function correctly. A portion of that water remains in the machine until it is installed and used by a customer. I believe that impure water was introduced into my washing machine and bacteria multiplied inside it, to the point where it cannot be rinsed or washed away without taking the machine apart. I have this machine in my garage, and I think it could easily disassembled and tested for internal bacteria. I believe the public need to know that this is a very possible problem they could have with a new dishwasher, and that there is absolutely no recourse or satisfaction through either LG or Lowe’s.
Reviewed May 7, 2023
I bought an LG dishwasher a few years ago. Out of the box it leaked. ok, had that fixed by warranty. THEN the spray arm kept falling off. Had repairman out for that 3 times. That can't be fixed. Engineering problem. He just showed me how to keep putting it back on which I have done AT LEAST ONCE A WEEK FOR OVER 2 YRS NOW. But now the spray arm fell off during the cycle and broke all my dishes and there are pieces of my dishes all over the bottom. I bought the dishwasher because I can't stand up long enough to wash dishes. No way can I get down on the floor and pick all the glass out. So now I have no dishwasher, very few dishes left and am mad I have to die with the dishwasher stinking because I can't clean the glass out to run it and all the broken dishes even if I did get down and put the arm back on...AGAIN.
Reviewed May 1, 2023
Just like several reviewers before me, I have had a bad experience with LG. Their customer service is simply very bad. Just like Michael of Palos Verdes who wrote a review on this site, I have been having an bE error code from day one, each time I use the Express cycle. I called LG and they told me I wasn't using the right soap, that probably my dishwasher was not leveled, and that I should call back my installer. I changed the soap (three times, three different brands), I called back my installer and he said there is nothing wrong with his installation.
I called LG back and told them the problem was not solved after their recommendations. They refused to send a technician. I bought the dishwasher two months ago (so of course still on warranty). I called customer service at the store where I bought the dishwasher and they convinced LG to send a technician (you have to beg, even though you spent nearly 900$ for a defective product!) The technician looked at his Iphone and told me to change soap and not rinse the dishes before loading them in the dishwasher. But, he also brought a part called turbidity detector and said, "If the problem continues although you change soap and stop rinsing the dishes, it would be a good idea to change this detector."
I followed his recommendations but nothing changed. I called LG back and they told me: «we don't send a technician for an code error». Pardon me ? I have a brand new dishwasher that doesn't work properly (this error code keeping the dry cycle from functioning) and I have to manually dry my dishes each time? A dishwasher is supposed to wash AND dry. LG continued to refuse to send another technician. What a lousy service! Now reading all the reviews I realize many customers are dissatisfied with LG and won't buy a LG product ever again...just like me. They just don't care about their clients, they just want your money!
Reviewed Feb. 24, 2023
I will not be purchasing any LG products moving forward. I purchased a LG Dishwasher, I didn’t buy the cheapest nor the most expensive. It was on sale 699.99 regular price 800.00. I have been extremely unhappy. Have called LG and did everything the representative said to do. Here are some of the issues and what LG wanted done. I had to purchase dishwasher cleaner 8.99 without tax to wash a "Brand New" machine, we addressed all the leveling issues, told you have to cleaning the trap weekly. We purchased and installed a second water filter just for the dishwasher. Still dishwasher stinks, doesn't clean, does not dry and is rusting anything metal, I had to replace all knives and now we don’t put them in the dishwasher at all. Sadly silverware is heading that way too and my silverware wasn’t cheap.
The bottom rack is a nightmare and a fight to get in and out. I don’t believe the rack is the right one, I was told they would send me a new one and it would take time because they are really slow that was 9 months ago. Still no new rack. My husband is a smart guy and very mechanically inclined and he didn’t install it incorrectly or forget to level it, anyways he checked everything again. Sadly in all my years of using dishwashers (30 years easily) I have never purchased dishwasher cleaner. Crampy apartment dishwasher worked better than this one. Clean the trap weekly?? Again, I never did this until my 16-year-old one I replace was showing signs of I am really old. I took my dishwasher apart and cleaned it really good once and which I continued to use for 2 more years before replacing it with this piece of junk. I wish I had my old one back.Still unhappy, finally had a service gentleman come out to look at it, this was his answer to why it doesn't work as a dishwasher should or what most people would expect a dishwasher to accomplish and do.
1. We need to have the hose up high under the sink, (it is higher than the last dishwasher of 16 years) and can’t go any higher.
2. Stinks because it will always have water in it and that is blamed it on the hose not being higher. 30 years of dishwashers never had one stink. NEVER.
3. The Dishwasher is very snobby. You must only use the most expensive dish detergents or it will not clean. You can’t use a no name brand (Target or Walmart), it will not clean with powders or liquid, it will only clean with pods. It really only likes Cascade Platinum or Quantum’s. It has to have the Jet Dry Rinsing Aid at all times (nothing cheap only the most expensive thing on the shelve) it also needs Lemi Shine Booster. I do use Finish Rinsing Aid and also had the Lemi Shine Booster. I showed him the bottles under the sink. "You must also buy the Affresh to clean your dishwasher monthly. Plus you have to have your dishes completely clean before putting them in the dishwasher." Hmmm???? I couldn’t keep quiet for this one. "Sorry, really I have to wash my dish before I use my dishwasher. I NEVER have food on anything, but I do not completely wash my dishes." I guess I am stupid and don’t understand what a dishwasher is for.
4. Hot Water Heater.
So after showing him I was using 4 different things. He told me it wasn’t the dishwasher but I need to get a better hot water heater in order for my dishwasher to actually wash & dry dishes. My setting are on dry but nothing is dry, they are more wet the next day after I get around to putting them away than when I washed my dishes for my dishwasher to wash them. (Not issues with a 16-year-old machine) One thing we learned was the dishwasher doesn't do anything to dry your dishes the only way they dry is from your hot water, this is the energy-efficient feature. Told to run my hot water for 5 to 10 minutes every time before using the dishwasher to get hot water flowing.
The dishwasher is energy efficient but in order for it to work you have to waste water and electric from the water heater. Hmmm, are people really this stupid?? He checked the reading on the machine, was told everything is working fine and there was no issue with the machine. The repair man was very nice, on time, communication was excellent from setting up the appointment, reminding us, calling to let us know he would be here in 15 minutes and offering us to call him with any more issues. What I really learned was LG suck. After the purchase, you need to waste more water, spend 8.99 for Affresh Dishwasher Cleaner regularly, 28.75 for 70ct Cascade Pods Quantum or 53.90 for the 70ct of Cascade Pods Platinum, 19.99 for Lemi Shine Pods, 10.29 for Finish Rinse Aid.
This is a lot of supplies to maybe have your dishwasher actually wash your dishes. Oh let’s not forget, you may need to replace a hot water heater and make sure it is set high. It would be a lot cheaper just go back to washing by hand since the dishes have to be cleaned even before you put them in the dishwasher. Sadly, we are now looking into a brand-new dishwasher that is really a dishwasher. LG dishwasher is just expensive hole filler in your kitchen. We are not purchasing from Home Depot either since you get no help with issues on appliances from them and no returns. Only nice thing I can say about it is does looks good and is quiet. I have the same issues with LG washing machine.
LG Refrigerators author review by ConsumerAffairs Research Team
LG was founded as GoldStar in 1958 in Korea. It is one of the world's largest producers of consumer electronics and household appliances.
Moderate to luxury pricing: While LG doesn't offer discount models, it does have a range of pricing to fit most budgets and a variety choices in features.
Steam washers available: Hot steam can loosen even the toughest food debris, and many LG dishwasher models use its Truesteam Generator to maximize cleaning power.
Height-adjustable third rack: Rearrange the interior of the dishwasher to accommodate different loads as needed.
Half-wash mode: Get the convenience of a two-drawer dishwasher in on large tub using the half-wash mode, which allows you to only wash dishes in half of the dishwasher.
Large capacity: Wash up to 14 place settings at once. This feature makes holiday cleanup a breeze and is useful for smaller restaurants.
LG Dishwashers Company Information
- Company Name:
- LG Refrigerators
- Year Founded:
- 201 James Record Road
- Postal Code:
- United States
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