LG Dishwashers

LG Dishwasher

 2.3/5 (551 reviews)
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Overall Rating2.3 out of 5
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About LG Dishwasher

LG is an electronics company that offers a variety of innovative and state-of-the-art products for the entire home. The company's refrigerators feature advanced technology and innovative features like wireless internet and app accessibility, LG makes fridges for every budget.

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LG Dishwashers Reviews

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: May 7, 2023

I bought an LG dishwasher a few years ago. Out of the box it leaked. ok, had that fixed by warranty. THEN the spray arm kept falling off. Had repairman out for that 3 times. That can't be fixed. Engineering problem. He just showed me how to keep putting it back on which I have done AT LEAST ONCE A WEEK FOR OVER 2 YRS NOW. But now the spray arm fell off during the cycle and broke all my dishes and there are pieces of my dishes all over the bottom. I bought the dishwasher because I can't stand up long enough to wash dishes. No way can I get down on the floor and pick all the glass out. So now I have no dishwasher, very few dishes left and am mad I have to die with the dishwasher stinking because I can't clean the glass out to run it and all the broken dishes even if I did get down and put the arm back on...AGAIN.

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Rated with 1 star
Verified Reviewer
Original review: May 1, 2023

Just like several reviewers before me, I have had a bad experience with LG. Their customer service is simply very bad. Just like Michael of Palos Verdes who wrote a review on this site, I have been having an bE error code from day one, each time I use the Express cycle. I called LG and they told me I wasn't using the right soap, that probably my dishwasher was not leveled, and that I should call back my installer. I changed the soap (three times, three different brands), I called back my installer and he said there is nothing wrong with his installation.

I called LG back and told them the problem was not solved after their recommendations. They refused to send a technician. I bought the dishwasher two months ago (so of course still on warranty). I called customer service at the store where I bought the dishwasher and they convinced LG to send a technician (you have to beg, even though you spent nearly 900$ for a defective product!) The technician looked at his Iphone and told me to change soap and not rinse the dishes before loading them in the dishwasher. But, he also brought a part called turbidity detector and said, "If the problem continues although you change soap and stop rinsing the dishes, it would be a good idea to change this detector."

I followed his recommendations but nothing changed. I called LG back and they told me: «we don't send a technician for an code error». Pardon me ? I have a brand new dishwasher that doesn't work properly (this error code keeping the dry cycle from functioning) and I have to manually dry my dishes each time? A dishwasher is supposed to wash AND dry. LG continued to refuse to send another technician. What a lousy service! Now reading all the reviews I realize many customers are dissatisfied with LG and won't buy a LG product ever again...just like me. They just don't care about their clients, they just want your money!

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    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 24, 2023

    I will not be purchasing any LG products moving forward. I purchased a LG Dishwasher, I didn’t buy the cheapest nor the most expensive. It was on sale 699.99 regular price 800.00. I have been extremely unhappy. Have called LG and did everything the representative said to do. Here are some of the issues and what LG wanted done. I had to purchase dishwasher cleaner 8.99 without tax to wash a "Brand New" machine, we addressed all the leveling issues, told you have to cleaning the trap weekly. We purchased and installed a second water filter just for the dishwasher. Still dishwasher stinks, doesn't clean, does not dry and is rusting anything metal, I had to replace all knives and now we don’t put them in the dishwasher at all. Sadly silverware is heading that way too and my silverware wasn’t cheap.

    The bottom rack is a nightmare and a fight to get in and out. I don’t believe the rack is the right one, I was told they would send me a new one and it would take time because they are really slow that was 9 months ago. Still no new rack. My husband is a smart guy and very mechanically inclined and he didn’t install it incorrectly or forget to level it, anyways he checked everything again. Sadly in all my years of using dishwashers (30 years easily) I have never purchased dishwasher cleaner. Crampy apartment dishwasher worked better than this one. Clean the trap weekly?? Again, I never did this until my 16-year-old one I replace was showing signs of I am really old. I took my dishwasher apart and cleaned it really good once and which I continued to use for 2 more years before replacing it with this piece of junk. I wish I had my old one back.

    Still unhappy, finally had a service gentleman come out to look at it, this was his answer to why it doesn't work as a dishwasher should or what most people would expect a dishwasher to accomplish and do.
    1. We need to have the hose up high under the sink, (it is higher than the last dishwasher of 16 years) and can’t go any higher.
    2. Stinks because it will always have water in it and that is blamed it on the hose not being higher. 30 years of dishwashers never had one stink. NEVER.
    3. The Dishwasher is very snobby. You must only use the most expensive dish detergents or it will not clean. You can’t use a no name brand (Target or Walmart), it will not clean with powders or liquid, it will only clean with pods. It really only likes Cascade Platinum or Quantum’s. It has to have the Jet Dry Rinsing Aid at all times (nothing cheap only the most expensive thing on the shelve) it also needs Lemi Shine Booster. I do use Finish Rinsing Aid and also had the Lemi Shine Booster. I showed him the bottles under the sink. "You must also buy the Affresh to clean your dishwasher monthly. Plus you have to have your dishes completely clean before putting them in the dishwasher." Hmmm???? I couldn’t keep quiet for this one. "Sorry, really I have to wash my dish before I use my dishwasher. I NEVER have food on anything, but I do not completely wash my dishes." I guess I am stupid and don’t understand what a dishwasher is for.

    4. Hot Water Heater.

    So after showing him I was using 4 different things. He told me it wasn’t the dishwasher but I need to get a better hot water heater in order for my dishwasher to actually wash & dry dishes. My setting are on dry but nothing is dry, they are more wet the next day after I get around to putting them away than when I washed my dishes for my dishwasher to wash them. (Not issues with a 16-year-old machine) One thing we learned was the dishwasher doesn't do anything to dry your dishes the only way they dry is from your hot water, this is the energy-efficient feature. Told to run my hot water for 5 to 10 minutes every time before using the dishwasher to get hot water flowing.

    The dishwasher is energy efficient but in order for it to work you have to waste water and electric from the water heater. Hmmm, are people really this stupid?? He checked the reading on the machine, was told everything is working fine and there was no issue with the machine. The repair man was very nice, on time, communication was excellent from setting up the appointment, reminding us, calling to let us know he would be here in 15 minutes and offering us to call him with any more issues. What I really learned was LG suck. After the purchase, you need to waste more water, spend 8.99 for Affresh Dishwasher Cleaner regularly, 28.75 for 70ct Cascade Pods Quantum or 53.90 for the 70ct of Cascade Pods Platinum, 19.99 for Lemi Shine Pods, 10.29 for Finish Rinse Aid.

    This is a lot of supplies to maybe have your dishwasher actually wash your dishes. Oh let’s not forget, you may need to replace a hot water heater and make sure it is set high. It would be a lot cheaper just go back to washing by hand since the dishes have to be cleaned even before you put them in the dishwasher. Sadly, we are now looking into a brand-new dishwasher that is really a dishwasher. LG dishwasher is just expensive hole filler in your kitchen. We are not purchasing from Home Depot either since you get no help with issues on appliances from them and no returns. Only nice thing I can say about it is does looks good and is quiet. I have the same issues with LG washing machine.

    5 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 3, 2023

    About 2 months ago, our 3 year old LG dishwasher began to stop some 2/3 thru the normal cycle with error code bE. Following all of the solutions advocated in the user's manual as well as online failed to resolve the issue. After a few weeks of this, the dishwasher seemed to self-cure and ran normally for a few weeks - followed by a return of the problem. We called a local appliance repair firm that told us they do not work on LG dishwashers. We then called a 2nd local appliance repair shop, also highly rated, told us he works on LG dishwashers but not if they have code bE as that means a sensor is malfunctioning, a design problem common to LG dishwashers.

    At that point, I contacted LG who sent their closest authorized service technician (a 3rd party firm). Nice fellow. The night before, running the machine so the tech would not have to face dirty dishes (the machine washes more or less but stops before drying), it ran all the way thru. The tech was unable to replicate the problem, stated he had never seen the bE code before, and after consulting with HIS tech support help on the phone, told us: "It's probably the motherboard or maybe the motor but is impossible to pinpoint. Besides the cost to replace either of those is almost as much as buying a new machine. I'd recommend Bosch, not LG." Service call cost was $85.

    I contacted LG's supposed "Presidential" Customer Service. A "Presidential" CSR called and texted and left messages, asking what "day" she can call me. I responded by stating there is no one day - you need to schedule a day and TIME and offered several suggestions. She refused. I tried calling her and could only reach generic customer service who told me they were unable to contact "Presidential" Customer Service. After 3-4 attempts, the Pres. CSR happened to call at a time when I was free to take her call (meetings). She showed zero understanding, zero interest other than "clearing" her case, and fell back upon twin tropes - "your machine is out of warranty" and "company policy yada yada".

    I had asked for LG to 1. reimburse me for the $85 service call charged by their authorized service teach that they had sent and 2. to either fully repair the machine or replace it at their cost. Motion denied. In conclusion, DO NOT buy an LG dishwasher. If you do buy an LG product, do not expect any substantive support from their disparate, unsupportive, uncoordinated, customer service processes. LG does not stand behind its products!

    6 people found this review helpful
    Rated with 2 stars
    Verified Reviewer
    Original review: Jan. 23, 2023

    I bought a LG dishwasher 04/2019. Warranty was at the date of purchase 10 years on the Motor, 5 years on the control panel. However that does not cover the cost-of-service provider after 1-year free service and parts. The control panel went on the brink. Seems like a common issue after reading the reviews. I called the LG service line, and the agent told me that the control panel only has 2-year warranty. I had the Manual out while I was talking to the agent telling her in the black and white print in the Manual states there was a 5-year warranty on the control panel. The agent said that warranty is subject to change without notice and without having to provide notice. For 2 1/2 years the Dishwasher worked great. However, I will not be buying another LG product because they do not stand behind their warranty (even if it is print in the purchased product manual).

    7 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 9, 2022

    They sold me a brand new, never ever used broken dishwasher and refuse to replace it with a new one. I purchased a new product - that is what I paid for. The wash motor and main control board are broken.... This is a huge repair. Their customer service in intolerable, no one speaks English and there is no accountability to stand by their product. I want a new dishwasher, not a "Fixed" broken piece of trash. Do not purchase LG, they are horrible!!!!

    7 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 1, 2022

    I bought an LG front control dishwasher on 02/13/2019. Almost three years later the control panel is malfunctioning. I searched online and found many complaints about this problem occurring every two to three years. The part has a five year warranty, and is easy to replace, but LG will only deliver the part to an authorized service company. The service company wants $110 just to come and diagnose my problem. They’ll tell me then how much they will charge to make the repair after the diagnosis. I asked LG to send me the part so I can install it myself but they’ve refused. The part will cost me $218 plus tax from another parts supplier.

    The dishwasher cost $679 new, and it doesn’t make good sense to spend that much on it when it will only break again. I’m going to research which manufacturer make the most reliable dishwasher and buy another new one. I’d only read performance reviews the first time. I have an LG clothes washer that I love, but their dishwashers aren’t reliable. I won’t be buying any more LG products.

    8 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Oct. 3, 2022

    To start, I am not the type of person to submit complaints online. However, if this message helps to prevent other consumers from experiencing the absolute nightmare I have encountered with LG products then it's worth my time. In April 2022 I purchased a LG refrigerator, Microwave and Dishwasher. Both the Microwave and Dishwasher has NEVER worked properly. The Microwave as a part of backorder for over 1 month.

    For the Dishwasher I have called into customer service over 5 times spending upwards of 15-30 minutes per call. Have had 2 visits from certified LG repairmen. Have had multiple parts replaced on the dishwasher. And as of tonight, October 2022 the dishwasher has again stopped working. It does not complete the wash cycle, dishes never completely cleaned, it turns off still filled with water, and does not show any error messages. It just stops working. I paid $969.98 for a NEW dishwasher that does NOT wash dishes. Multiple calls and multiple repairs and it still is not working. I also purchased an extended warranty on top of the standard warranty it comes with. I have asked during the many calls to LG that they either replace the unit or refund my money.

    The standard response by customer service: We need to repair it. At what point is enough repairing is enough? My wasted time, my frustration, my wasted water, the cost of electricity to run the dishwasher multiple times to complete a wash, and having to mop the floor because of water not emptying the dishwasher. This is not worth anyone's time to do. My recommendation is to buy a tried-and-true product from a company with a long history in the appliance business. Buyers, please take your business elsewhere.

    15 people found this review helpful
    Rated with 2 stars
    Verified Reviewer
    Original review: Sept. 26, 2022

    As part of a kitchen renovation in 2017, I decided to upgrade all my appliances. Being a longtime LG customer, I purchased a Gas range and a dishwasher from Costco. I didn’t purchase the fridge from there. They didn’t carry the one I wanted. Costco had the best deal in term of price and warranty. Once the dishwasher was installed, we ran it 3 times and then the door wouldn’t latch. The appliance repair guy came 3 times, replaced 2 parts and it didn’t fix the problem. I decided to return it and get a replacement one similar model. Costco has a 90-day return policy no question asked. The new one had no issues.

    Few months ago, I couldn’t run the dishwasher. It wouldn’t start or was stuck on child lock or another program and I couldn’t release it. I had to unplug the machine, or power the machine on and off multiple times, for the machine to work on whatever program it was on. I was told there is an issue with display control panel. The cost to replace the part was $425 including labor.

    Last year, I had a similar issue with my gas range and I had to spend $350 at the time to replace the control board. I called LG and explained the situation and I told them my repair guy did recently multiple similar repairs. Obviously, they had issues with the control circuits running their machines. They wouldn’t take any responsibility for the failure. Their response, the machine is outside warranty. We will give you 20% discount to purchase a new LG dishwasher. Any sane person would not buy another LG appliance, after having 3 bad experiences. LG doesn’t care about customer loyalty nor customer service. They just want to sell new machines, with no regard to quality control. They lost me as a longtime customer.

    7 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: July 22, 2022

    Service support is awful. 2 year old unit was functioning but displayed an error on panel. Tech replaced microswitch to resolve error, he forgot to plug in the drain hose, ruined a brand new floor, sink cabinet, and bricked the dishwasher when water sprayed on the electronics of the unit during drain cycle. Dishwasher now trips breaker as soon as power is applied. LG WILL DO NOTHING to resolve the home damages, failed to properly schedule a follow up technician visit after 6 calls, and now saying they need an additional week to send a new tech just to attempt to determine why it trips the breaker and is not turning on. I'd say the reason is obvious enough, it wasn't designed to have the motherboard sprayed with the discharge hose. Can't advise you strongly enough to avoid them. LG is not what it used to be.

    5 people found this review helpful
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    LG Refrigerators author review by ConsumerAffairs Research Team

    LG was founded as GoldStar in 1958 in Korea. It is one of the world's largest producers of consumer electronics and household appliances.

    • Moderate to luxury pricing: While LG doesn't offer discount models, it does have a range of pricing to fit most budgets and a variety choices in features.

    • Steam washers available: Hot steam can loosen even the toughest food debris, and many LG dishwasher models use its Truesteam Generator to maximize cleaning power.

    • Height-adjustable third rack: Rearrange the interior of the dishwasher to accommodate different loads as needed.

    • Half-wash mode: Get the convenience of a two-drawer dishwasher in on large tub using the half-wash mode, which allows you to only wash dishes in half of the dishwasher.

    • Large capacity: Wash up to 14 place settings at once. This feature makes holiday cleanup a breeze and is useful for smaller restaurants.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    LG Dishwashers Company Information

    Company Name:
    LG Refrigerators
    Year Founded:
    201 James Record Road
    Postal Code:
    United States