LG Dishwasher

I called LG back and told them the problem was not solved after their recommendations. They refused to send a technician. I bought the dishwasher two months ago (so of course still on warranty). I called customer service at the store where I bought the dishwasher and they convinced LG to send a technician (you have to beg, even though you spent nearly 900$ for a defective product!) The technician looked at his Iphone and told me to change soap and not rinse the dishes before loading them in the dishwasher. But, he also brought a part called turbidity detector and said, "If the problem continues although you change soap and stop rinsing the dishes, it would be a good idea to change this detector."

I followed his recommendations but nothing changed. I called LG back and they told me: «we don't send a technician for an code error». Pardon me ? I have a brand new dishwasher that doesn't work properly (this error code keeping the dry cycle from functioning) and I have to manually dry my dishes each time? A dishwasher is supposed to wash AND dry. LG continued to refuse to send another technician. What a lousy service! Now reading all the reviews I realize many customers are dissatisfied with LG and won't buy a LG product ever again...just like me. They just don't care about their clients, they just want your money!

The bottom rack is a nightmare and a fight to get in and out. I don’t believe the rack is the right one, I was told they would send me a new one and it would take time because they are really slow that was 9 months ago. Still no new rack. My husband is a smart guy and very mechanically inclined and he didn’t install it incorrectly or forget to level it, anyways he checked everything again. Sadly in all my years of using dishwashers (30 years easily) I have never purchased dishwasher cleaner. Crampy apartment dishwasher worked better than this one. Clean the trap weekly?? Again, I never did this until my 16-year-old one I replace was showing signs of I am really old. I took my dishwasher apart and cleaned it really good once and which I continued to use for 2 more years before replacing it with this piece of junk. I wish I had my old one back.

4. Hot Water Heater.

So after showing him I was using 4 different things. He told me it wasn’t the dishwasher but I need to get a better hot water heater in order for my dishwasher to actually wash & dry dishes. My setting are on dry but nothing is dry, they are more wet the next day after I get around to putting them away than when I washed my dishes for my dishwasher to wash them. (Not issues with a 16-year-old machine) One thing we learned was the dishwasher doesn't do anything to dry your dishes the only way they dry is from your hot water, this is the energy-efficient feature. Told to run my hot water for 5 to 10 minutes every time before using the dishwasher to get hot water flowing.

The dishwasher is energy efficient but in order for it to work you have to waste water and electric from the water heater. Hmmm, are people really this stupid?? He checked the reading on the machine, was told everything is working fine and there was no issue with the machine. The repair man was very nice, on time, communication was excellent from setting up the appointment, reminding us, calling to let us know he would be here in 15 minutes and offering us to call him with any more issues. What I really learned was LG suck. After the purchase, you need to waste more water, spend 8.99 for Affresh Dishwasher Cleaner regularly, 28.75 for 70ct Cascade Pods Quantum or 53.90 for the 70ct of Cascade Pods Platinum, 19.99 for Lemi Shine Pods, 10.29 for Finish Rinse Aid.

This is a lot of supplies to maybe have your dishwasher actually wash your dishes. Oh let’s not forget, you may need to replace a hot water heater and make sure it is set high. It would be a lot cheaper just go back to washing by hand since the dishes have to be cleaned even before you put them in the dishwasher. Sadly, we are now looking into a brand-new dishwasher that is really a dishwasher. LG dishwasher is just expensive hole filler in your kitchen. We are not purchasing from Home Depot either since you get no help with issues on appliances from them and no returns. Only nice thing I can say about it is does looks good and is quiet. I have the same issues with LG washing machine.

At that point, I contacted LG who sent their closest authorized service technician (a 3rd party firm). Nice fellow. The night before, running the machine so the tech would not have to face dirty dishes (the machine washes more or less but stops before drying), it ran all the way thru. The tech was unable to replicate the problem, stated he had never seen the bE code before, and after consulting with HIS tech support help on the phone, told us: "It's probably the motherboard or maybe the motor but is impossible to pinpoint. Besides the cost to replace either of those is almost as much as buying a new machine. I'd recommend Bosch, not LG." Service call cost was $85.

I contacted LG's supposed "Presidential" Customer Service. A "Presidential" CSR called and texted and left messages, asking what "day" she can call me. I responded by stating there is no one day - you need to schedule a day and TIME and offered several suggestions. She refused. I tried calling her and could only reach generic customer service who told me they were unable to contact "Presidential" Customer Service. After 3-4 attempts, the Pres. CSR happened to call at a time when I was free to take her call (meetings). She showed zero understanding, zero interest other than "clearing" her case, and fell back upon twin tropes - "your machine is out of warranty" and "company policy yada yada".

I had asked for LG to 1. reimburse me for the $85 service call charged by their authorized service teach that they had sent and 2. to either fully repair the machine or replace it at their cost. Motion denied. In conclusion, DO NOT buy an LG dishwasher. If you do buy an LG product, do not expect any substantive support from their disparate, unsupportive, uncoordinated, customer service processes. LG does not stand behind its products!

The dishwasher cost $679 new, and it doesn’t make good sense to spend that much on it when it will only break again. I’m going to research which manufacturer make the most reliable dishwasher and buy another new one. I’d only read performance reviews the first time. I have an LG clothes washer that I love, but their dishwashers aren’t reliable. I won’t be buying any more LG products.

For the Dishwasher I have called into customer service over 5 times spending upwards of 15-30 minutes per call. Have had 2 visits from certified LG repairmen. Have had multiple parts replaced on the dishwasher. And as of tonight, October 2022 the dishwasher has again stopped working. It does not complete the wash cycle, dishes never completely cleaned, it turns off still filled with water, and does not show any error messages. It just stops working. I paid $969.98 for a NEW dishwasher that does NOT wash dishes. Multiple calls and multiple repairs and it still is not working. I also purchased an extended warranty on top of the standard warranty it comes with. I have asked during the many calls to LG that they either replace the unit or refund my money.

The standard response by customer service: We need to repair it. At what point is enough repairing is enough? My wasted time, my frustration, my wasted water, the cost of electricity to run the dishwasher multiple times to complete a wash, and having to mop the floor because of water not emptying the dishwasher. This is not worth anyone's time to do. My recommendation is to buy a tried-and-true product from a company with a long history in the appliance business. Buyers, please take your business elsewhere.

Few months ago, I couldn’t run the dishwasher. It wouldn’t start or was stuck on child lock or another program and I couldn’t release it. I had to unplug the machine, or power the machine on and off multiple times, for the machine to work on whatever program it was on. I was told there is an issue with display control panel. The cost to replace the part was $425 including labor.

Last year, I had a similar issue with my gas range and I had to spend $350 at the time to replace the control board. I called LG and explained the situation and I told them my repair guy did recently multiple similar repairs. Obviously, they had issues with the control circuits running their machines. They wouldn’t take any responsibility for the failure. Their response, the machine is outside warranty. We will give you 20% discount to purchase a new LG dishwasher. Any sane person would not buy another LG appliance, after having 3 bad experiences. LG doesn’t care about customer loyalty nor customer service. They just want to sell new machines, with no regard to quality control. They lost me as a longtime customer.