LG Washing Machines Reviews

My new LG Washer stopped working properly during the spin cycle after 8 months while still under the 2 year warranty. LG gave us the runaround for 3 months with 1 service call that did nothing and 2 more that were set up and no one came. After 10 calls/texts and 12 emails, we gave up and bought a new GE washer. I took LG to small claims court for the washer cost and floor repair and won the decision. LG lawyer said they would not pay and would fight the decision. I am adding 9% interest each month that is allowed by the court. After 4 emails to LG executives, no response. This company has no integrity or customer service and does not abide by the court system in the US. I am trying to get their products banned from the US!

I have a LG top loading washer, it has a deep fill option which no longer is working, I called a technician to come and look at it from where I bought it, when he arrived he called LG and they ran a diagnostic on it and LG told the technician that there was nothing wrong with my washer, the technician replied that it didn't fill, and LG responded by saying that it was never supposed fill more than a fourth to less than half full? And LG said if it filled more than that then my washer was broken when I bought it and now it is working normal??!! The technician replied that it had a deep fill option and LG said it didn't matter? So I can't get my washer fixed as long as LG says that it is working normally?? I have a warranty and can't get my washer fixed, I will never purchase another LG again, also note I tried talking to customer service and they were very rude!!

LG top loader (purchased 2025) wrinkles, twists, and mangles the clothes; I must iron workout clothing! Dialing back the spin causes the clothes to be WET, or "water saving" feature doesn't wet the laundry. Can only use 1 or 2 tablespoons of HE detergent in a small load, at most. Are the clothes clean? Stiff. Watch for soap residue on dark clothing. DO NOT BUY.

Absolute junk. Every time I used it it continually filled. It would not spin. It would not rinse. It would not drain. I had it for barely a month. It locked up on me when I tried to open it. The lock on the lid broke. I called customer service. They said there was no warranty. There was nothing they would do for me. Do not buy. This is nothing but a piece of junk. I wish I would’ve read the reviews and done more research. Google said it was one of the top rated, but I should’ve dove into the reviews a little bit further.

I will never buy another LG Washer or any other product for that matter. The lid on our model WT7000CW cracked within the first week. Getting a replacement lid became so frustrating we just lived with it. Now 2 years later it’s falling into pieces. Their products are junk. Absolute lemons. If anyone is reading this, avoid buying LG products AT ALL COST.

I made the mistake of not researching reviews on LG, to see all the trouble others continue to have. Top load model WT7000C purchased December 2024. Normal cycle doesn't always put enough water no matter the amount of clothes, so I originally added water with a bucket then started pausing and changing to a different cycle which would fill it over the clothes. I called technical support who said unplug then replug, another said hose might be kinked, if that were true than it wouldn't fill up when the next since cycle starts. I missed my warranty by a week when I originally called. There SHOULD BE an option to add more water!!!

I have had the LG Inverter direct drive front loader washer and dryer for at least 5 years now. I should have returned them. I did return the dryer for a new one because it takes 1 hour and 50 minutes to dry one load. The replacement was the exact same, I wish I would have returned both of them. The washer cannot rinse a Tide pod or the new Evo Tide tiles even when you add an extra rinse. I wash my sheets just my sheets with an extra rinse and they have soap residue that is very visible!

Hands down the worst washing machine ever. Buy literally anything else. Clothes come out dirtier than they go in. I am dead serious. Total piece of junk. Do not buy this under any circumstances, even if it’s free.

I ordered an LG WashTower (directly from LG.com) with in-home delivery and installation for my rental. The delivery was a disaster — no delivery window was ever confirmed, there was no way to reach the drivers, my tenant lost a workday and I took the afternoon off. When the unit arrived with two small dents, the driver wrongly claimed installing it would void the warranty and took it back (an LG rep later confirmed that was false). I then received false "delivered" text and email notifications. Weeks later: no replacement date, no named contact, multiple unreturned supervisor callbacks, and my tenant still has no working washer/dryer — while LG was paid in full. Deeply disappointing. Avoid LG direct delivery.

Do not buy this washing machine. Especially from Lowe's. Does not clean clothes. Runs for an hour and a half. Clothes are not even wet. Horrible ordeal to get them to get this $700 piece of junk out of my house.

Please note: over the years, we have had a variety of LG washers, dryers, dish washers, and refrigerators. All have performed at least adequately. The machine described below should never have been released for sale. And, as you will see below, what started as frustration with one LG product has since become major frustration with the LG company because of customer service apparently designed to make dissatisfied buyers of this particular model simply give up. We were completely open to a resolution but it appears that LG is not.

I own a bed and breakfast and we have 2 sets of washers and dryers. We have a Maytag large capacity washer upstairs and a Whirlpool dryer (the least expensive) and LG washer and dryer downstairs. When we had to replace the old LG washer and dryer (which was very good), we purchased the new LG top of the line washer and dryer. Big mistake. The LG washer is so temperamental that if you don't add water into the liquid fabric softener bin before you add softener, it just sticks to the tray.

LG signature washer 5.8. Purchased the set and the originals were delivered May 17, 2026. The dryer has been great however the washer is a nightmare built with cheap plastic parts. The ezDispense you push in to get in and out when filling the laundry detergent and softener. Washer number 1 - the EZ lock mechanism was broke when arrived. Called up Lowe’s and they set up a swop out for May 19, 2026. Washer number 2 - it arrives and works until today! Once again the lock mechanism is not working.

Just bought a LG top loader thin q. Heard LG was GREAT!!. It has no delicate cycle, gentle cycle!!. To get it, you have to download the app, pair the machine, get the qr code, etc, etc. Really?? It sucks!!! First and last LG product. I'll stick and should've stuck with reliable Whirlpool. That's all I've had for 40 yrs. All my appliances have been Whirlpool. This is what I get for being an idiot listening to idiots!

I had a front load LG washer which worked great. After moving to a new home, we bought a top load LG Model WT8400CW. Huge mistake. My clothes do not come out clean, whites come out dingy, dark colors come out with bleached spots (I never used bleach in this machine), clothes come out without being fully wet (even using the Deep Wash setting), clothes come out tangled and twisted. DO NOT BUY this machine. It is complete waste of a lot of money. Also, just an annoyance - the tops of both the washer and dryer are angled downward so things slide off onto the floor.

The LG inverter direct drive washing machine is the most worthless appliance I have ever encountered! If you want clean clothes... wash 2 maybe 3 items at a time. It will absolutely NOT get a blanket clean. Put a folded shirt in and let it go thru all cycles (wash, rinse, spin, etc...). I guarantee you the shirt will come out still folded! I've had to wash loads 3 and 4 times to get things half way clean. Watersaver.... hahahaha. What a waste of good money.

I purchased LG front load washer/dryer from Best Buy in October 2023. January of 2026, conveniently right after the warranty ran out, the washer stopped singing its alerts and the dryer quit working altogether. Worst product ever!! No customer service, nowhere you can call and get a human, only AI. I will NEVER buy anything made by an Asian. NEVER!!! American made only!!! I don't need a washer/dryer that sings and I can operate from my home. JUST WASH AND DRY MY CLOTHES!!!!

I bought an LG washer and dryer in 2023. They are awful. The washing machine often does not even wet some of the clothing because there is so little water. If I use bleach in one wash, the next wash has bleach spots and streaks where some bleach apparently was left over and obviously went into the next wash. So after using bleach I have to run rags or nothing in a wash cycle to get rid of the bleach without ruining more clothes. The dryer controls are annoying because if I change one thing, say, the spin level, it will automatically change the temperature of the wash water, so LooK Out for it changing things you didn't want changed.

I've only had my LG top loader six months and it is the worst purchase I've ever made. The clothes often have a residue, presumably from soapsuds, since I don't use a powder detergent. They are usually twisted and tangled together and always so wrinkled, I've had to go back to ironing, even though I take them out the second the spin cycle is done. I tried to get advice online, but I refuse to be charged $5.00 to "talk" to someone online. Terrible service.

I bought an LG top loader washing machine 5 years ago and it is the worst machine I have ever had in 35 years of being married. This LG machine barely removes stains even with a spray and soaking. The whites don’t come out white. I spray every single sock till it is soaked in Shout before it goes in and even then they still don’t come out clean. The agitation sucks, it barely moves the clothes around. You don’t even hear the swooshing noise of the water. So you know the clothes aren’t moving enough to get cleaned. Every time I have tried to put in a load of towels they never spin at a good enough speed to get out all the water out. They are so laden with water I can barely lift them out of the machine.

Their customer service dept does not know how their machines work. Told this by a repairman they use. They will not refund $175 for vent cleaning which THEIR customer service told me to do in order to proceed. When I asked repairman why couldn't customer service just say what was possibly wrong he said "because they do not know how their machines work." Now because it was not a defect they will not refund my money for vent cleaning that they told me I had to do under warranty rules.

Don’t buy directly from LG!! This is an experienced customer who suffered greatly by LG’s delivery outsource. Waited all day into the evening and I still have not heard anything from the delivery company!!!! Buy elsewhere not on LG website. Customer service is disgusting!! Save yourself immense frustration!! Wished I never bought from this company!!

I had the worst experience with my LG top-load washer. Whenever I washed white sheets, they actually came out dirtier, sometimes with visible residue, and I had to rewash them two or three times. In contrast, I had a great experience with my Kenmore washer. I used it for over 15 years without any issues. I still even have the matching dryer. With the LG machine, I also had to clean the washer itself almost every month using a special cleaning powder, which felt excessive and frustrating.

I had an LG top loader washer, one of the top end products. In ten years, it needed a few major repairs, but the worst part is the customer service at LG. They have a flat rate repair program, and I first verified my machine was eligible. It was. Then you are on AI chat for hours and getting sent to different departments. The next day, when the tech was to arrive, no one showed up. I basically spent hours going through the process again. They mistranscribed the address, and told the next tech it was a dryer.

Not six months after buying an LG washing machine, my unit decided to display the "DL" message. That means the lid didn't lock. The online repair technician's only advice was to "reboot" the unit - that is - unplug then plug it back in. That did nothing but waste time. So, then I reached out to a local appliance place. After a week of one thing after another - and burning $450 in the process - I decided to get a new unit, as the cost(s) continued to mount. Even the technician said LG washing machines were **. His words... not mine. Judging from what I've seen so far -- he's right.

The absolute worst washing machine I've ever had. Doesn't clean anything.

Wish I had read these reviews before trusting Google ratings and my prior experience with LG front-loading washer. At this point, my biggest grievance is with Home Depot where I purchased machine along with dryer 3 weeks ago. More detail about issues with Home Depot will be provided in separate review, but first problems with machine were connected with Home Depot's ridiculous 48-hour return policy. This along with LG's very short 1 or 2 year warranty, should have been my first red flags.

I purchased an LG Top Load Washer WT7150CW and Dryer on March 12, 2024. Of course, I added the LG Premium Care 3-Year Extended Warranty for both products. September 2, 2025, about a year and a half after purchase I was using the Bedding cycle to wash small puppy blankets. When the bedding cycle was past the rinse/drain I noticed the sound of water again which was unusual at that stage of the washing process… Next was Spin and should have no water. I went to check it out and there were 15 minutes left for the entire load and realized that the machine was refilling with water in the Spin cycle and it was not stopping! At the 10-minute mark, I hit the pause button and after 4 minutes, the automatic drain started. If I had not noticed the refill sound I can assure you that it would have overflowed. Just as a note, there has NEVER been any Error Code displayed with this failure~

So disappointed in LG washer dryer the one with no center piece to wash. I was told work just as good as one without!! My clothes never come clean or smell good, will never purchase a washer dryer from them again. Waste of money.

I have a LG top load washer model #WT1501CW which leaked after only 6 years. It leaked on the lower back and I didn't notice until it damaged the whole floor of my bathroom. It was leaking constantly, not only when in usage. We got a part changed but it was still leaking so we disconnected the part that controls the javel dispenser which stopped the leak. Note that I do an average of 2 washes per week. Now, 2 years later, the cover broke off. The part is $250! We are not going to get it fixed and will buy another washer. I want to stress out that our old wrasher, which was an Inglis, lasted us well over 30 years! Bottom line = I don't recommend LG washing machines

Extremely Disappointed with LG Delivery and Customer Service. I ordered a washer and dryer directly from LG.com and have experienced repeated delivery failures and poor communication throughout the entire process. My original delivery was scheduled for Wednesday between 8:00–10:00 p.m., but the delivery never occurred. I contacted the driver twice and submitted two complaints with no response. At 10:53 p.m., I was informed that installation services had shut down for the night. I was then promised priority delivery for Friday at 8:00 a.m. and told I would receive confirmation. I took time off work to be available, but no call was received. Later, I was told that a delivery attempt was made and that no one was home, which was inaccurate. I specifically took the day off to receive the delivery.

I would rate a negative zero if I could. This is literally the worst thing I've ever purchased in my lifetime. If you're looking for stress, sleepless nights, and continuing issues this is for you. Oh and if you want to smell.

Lg freaking sucks!! Our transmission went out three damn weeks ago, and all they do is keep making damn excuses why they can’t find it, when I am on the internet for two minutes and have found five! Why don’t you stand behind your product and just quit with the bullshit!! Oh yeah, and a $1000 dollar part for a $900 washing machine! Would be easier for us both if you just replaced it!!

I really wish I had read reviews before ordering through the LG website. On the site, it said that I would get free installation. When the delivery people arrived, I was told that they do not install as they are 3rd party vendors. I called customer service and was redirected at least 10 times, on the phone for over an hour to try to get assistance. The first woman was downright rude, basically saying I was a liar because if I ordered installation, I would have received installation. I finally was told that they would pick up the washer and dryer and give me my money back, only to put through to someone else who had no idea what the issue was.

I just bought a top-load LG washer and dryer. I AM VERY UNHAPPY WITH THESE MACHINES!!!! First, who thought it was a good idea to make the tops of the machines slanted??? When I fold laundry, it just slides off onto the floor. Makes me SO VERY MAD!!! Second, I hate the fact that I cannot control the water level, water temperature, and when the soap, vinegar, etc is to be added. Third, the touch-screen is very difficult to navigate.

I did buy a LG washing machine last year from Lowe's. From day 1 started giving me a problem. I called lowe's to change it for me. They said I need to call LG, good luck. Talk to someone over LG, it's just back and forth for 11 months. I paid 2200 for something it's not working and no one has any answer nor solution for it. I should have stick with Home Depot.

This is the absolute worst washing machine EVER!!!! The customer service is even worse!! DO NOT BUY! We bought a front load stackable LG THINQ in August. Nearly 3 months later started leaking through our floor, ruined our ceiling tiles. You have 3 months to return to Lowe’s so it was too late to return the machine. We then spent another three months calling LG almost every day for help. They kept telling us they were sending us to the presidential team I and someone would call us back and they never did. Pretty sure they just wanted us to give up.

Bought LG washer model WT8400CB in June 2025. The top loader door broke and the whole mechanism has to be replaced which was estimated at $500. We bought the matching dryer and the drum went out on it within the first 6 months but we were under warranty. No warranty for this now and will not but LG again.

I ordered an LG washer in November of 2025, in addition to paying for installation and haul away of the existing unit. The delivery company did not deliver on the first scheduled date, cancelling the night before. LG awarded me a $75 inconvenience fee. However, the delivery company attempted to cancel the second delivery scheduled, the morning of.

Buyers BEWARE on model LG WT 6105CW top loader washer. Our washer is not even 1 year old. I do regularly scheduled cleaning. I have slime, gunk, brown specs in bottom of washer and on clothes. In clean cycle it is floating in water. Customer support told it needs deep cleaning and not covered under warranty. I’m having to get appliance repair tech put tomorrow to take agitator out and clean under it. I am having to pay to get this gunk out from underneath agitator. It’s a common problem with this model from comments on Google. I will not ever buy another LG appliance because of this. When you call you are talking to someone in another country. Be AWARE. I think LG should have approved tech to come fix it and not charged. It’s not even a year old. Ridiculous.