LG Washing Machines Reviews

Every time I try the Spin Only cycle it fills the machine up with water again and I go through the whole process of the towels being soaking wet all over again. I have to wring them out by hand and let them air dry a bit before I can put them in the dryer. It is so frustrating. My advice to you is walk directly past any LG machine. The saying that you get what you pay for applies here and unfortunately this washer and dryer set were the only ones I could afford at the time, the cheapest. Lesson learned. This is the only experience where I have wanted to get rid of an appliance because it is that horrible, even though it is in working condition.

Finally, when I tried to get things clarified, and more hours on chat and hold, they had me re-enter information and said I was not eligible for the program and were sorry the first rep got it wrong. A completely stupid communication disaster that wasted hours of my time. If you want a durable washer, go with Speed Queen. If you want to keep your sanity, avoid LG at all costs.

Due to other commitments, I only got to really test machine on day 2 of 48 hours. After a couple of routine loads, proceeded to wash some bedding, which caused uneven load. Ultimately, had to run through wash again, but still no spin out (no uneven warning this time - just what appeared to be end of cycle). Tried a different load with mattress pad and throw. No spin out. Called Home Depot to lodge complaint in 48 hours. A few days later washed similar bedding I had washed Day 1. No rinse or spin out.

Next load was sheets and machine leaked. Home Depot installers instantly said it was manufacturer's issue and ordered replacement. Still don't have it and getting run around from Home Depot. Sorry, LG. The machine I had before functioned well for 16 years, but I believe the appliances you and others market through Home Depot are clearly substandard. More to that, but never again will I purchase an appliance from Home Depot. Addendum: Just received call from Home Depot indicating most recent delay is problem with vendor. OK so LG is bigger part of problem than I thought.

The crazy started first with LG Premium Care. When I called LG Premium Care I was transferred all over! During these phone conversations, is when I was notified that the LG Sales Rep’s name was on my Warranty paperwork with my address. Her incompetence has been a nightmare strung throughout this entire fiasco.

After 3 days, the repair was finally scheduled for September 5th. I waited all day and finally the LG tech called very late (it was after dark and it is absolutely unacceptable to think any stranger representing a major company should even expect to be allowed in homes for repairs/services of any kind). Because of the urgency involved, I allowed him to do the repair. Turns out, he said that it was a sensor that had to be replaced. LG does not provide any written repair information for the customer, which is big red flag to not doing business with anyone hiding the faults they repair. The only reason I knew what had been done is because I continually asked questions!

Here it was 6 months later, March 12th, and exactly the same thing happened again! I phoned LG PC and was tossed over to Asurion whose call center is located “offshore USA”. I got a claim number and was told that I would get a text message re the process for a claim. Of course, the bots offshore cannot do any of this in just a phone call. I finally got the text and it directed me to a “View Your Claim Status” site. That is where I found out that they did not have the extended warranty info from the purchase and I had to provide same to Asurion AGAIN in order to proceed. All of that was uploaded on Friday, March 13th. No responses or contact from them and I called again on Monday the 16th. Again, a different bot on another island with different information that I was to look for via e-mail or text… Again, zero contact.

Then we were at the 18th of March and after having been told the day prior that I would be getting an e-mail for me to use to schedule the repair, the new bot tells me something different; the repair is scheduled for the 19th by an LG tech and I am to be getting an e-mail/phone call re same and to stay with my phone at all times. Then, one hour from Closing Time of the Offshore Bots and still no contact re confirmation/time for the appointment scheduled for tomorrow the 19th.

The LG tech did arrive as scheduled and was the same person from the previous September repair. This time I took pictures of the times/refilling with water/etc. As always, the issue can never be replicated and he decided that to “solve any problems” he would just order and replace the motherboard in the machine. Naturally, it took several days to get that and return. The service this go-round was completed on March 24th~

Used the machine twice with no issues and then on March 31st, the EXACT same thing happened again. Had to go thru all mentioned above… again and even had to phone the offshore Bots back to get a Claim number because they “forgot” to provide that information via my initial request for service. Soonest repair could be here was April 2nd and he could not figure out what was going on. Before he left, I asked if this problem continues will LG replace the machine as clearly there is something going on with that “Bedding” cycle and how can one even do a load of laundry without standing right there for the full hour to see if and/or when it happens again. He did tell me that if it did happen, to be sure to take a Video of the problem as LG would not even review or consider anything with just pictures; it has to be a video!

He said that he would write his report and provide same to LG. I asked if I could get a copy of that report for my records and was told that I would have to approach LG to get that. That response was totally unacceptable so I just called that repair office and they sent to me with zero problem… “FINDINGS: Could not replicate the problem and if it happens again to call them back.” I can assure you that LG in no way would ever want any of the findings for any repair provided to any of their customers!! The ONLY reason I know what was replaced in September and first of March is because I asked while the repair was being done!

Even as I write this on April 3rd and 2 years after the initial purchase, due to the incompetent LG Sales rep who sold this to me with major errors in the paperwork, there are still 5 appliances attached to my phone number and 1 attached to my e-mail address that I did not purchase. This is another example of LG incompetence at its highest. I am fully aware that no sales rep or even owner of a company knows how a certain product will perform UNTIL it is actually in play. That being acknowledged, these products are not cheap and to fail after just 18 months with zero concern or even an attempt to work with the customer is again unacceptable. I plan to post this on any and every site I can to get the word out to stay away from anything LG and perhaps they should just stick to selling TVs? I wouldn’t buy one of those either; Samsung is much better~