LG Washing Machines

LG Washing Machines Reviews

 2.1/5 (2606 reviews)

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Overall Rating2.1 out of 5
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About LG Washing Machines Reviews

LG is an electronics company that offers a variety of innovative and state-of-the-art products for the entire home. The company's refrigerators feature advanced technology and innovative features like wireless internet and app accessibility, LG makes fridges for every budget.

LG Washing Machines Reviews

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Page 1 Reviews 0 - 10
Verified Reviewer Verified Buyer
Original review: May 3, 2023

I recently purchased a brand new washing machine delivered to me one week ago. LG told me they cannot send a repairman to my address because I live down a county road where my address is. So they do not stand behind their manufacture warranty and I also purchased a 3 year plan. But LG is suppose to fix it since it's still in manufacture warranty and they will not do one thing to fix my machine. I spent over $800 dollars for this. Do not buy anything LG. They will not stand behind their own warranty!

4 people found this review helpful
Verified Reviewer
Original review: April 20, 2023

We bought this LG washing machine 2 years ago. Have had no problems until now. One of the plastic tumblers somehow got a hole in it, about the diameter of a pen. The unit comes with a 3 year warranty on the drum where tumblers are attached, but the buyer is responsible for the labor. Unfortunately, they designed these so the only way to replace the plastic tumbler is to basically disassemble the unit, as the fasteners are behind the drum. We have gotten quotes of $650 and $850 to do this repair, of what is undoubtedly a $10-15 part. Even if warranty covers it, the cost is the same. Be careful buying an LG washer - basically they can’t be repaired and you’ll have to figure something out or buy a new one. We fixed the hole with JB Weld. Hopefully it holds.

2 people found this review helpful

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    Verified Reviewer
    Original review: March 25, 2023

    Our new LG washer (WT 7150CW, 8/9/2022) appears to be designed to limit operational control on the amount of water it can use in the washing and rinse cycles, so much so that our clothes contain excess soap residue, despite our reduced usage of soap as recommended. We must wash our clothes with a second cycle without soap to minimize the residual soap in our wash.

    2 people found this review helpful
    Verified Reviewer
    Original review: Feb. 22, 2023

    Our top loading LG washing machine, model #WT7305C, is only 20 months old and it won't turn on. We had a service tech out and he said he would have to replace the entire circuit board at a cost of $684+tax. It began giving us trouble a couple months ago but was already out of warranty and still worked with some extra effort to turn it on. My wife was frustrated several times when she tried to contact their customer service so we finally went with a certified repair company who gave us the bad news on the repair cost. We're junking it! Putting that money into a new washer from a reliable company. Buyer Beware!

    6 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: Jan. 12, 2023

    Bought a front-load washing machine. It start short circuiting within few months. Approached good guys and they told LG would arrange for repair. The service company didn't come out for next 3 weeks. After which the 1st repair attempt was futile, came back for 2nd attempt after 2 days and failed again. Power in my house kept tripping over and over again. Asked good guys to refund my money but they said 3 attempts on repair are legitimate and we should wait. We have been doing our laundry with hands for last 4 weeks now. Similar, happened to me with LG dishwasher. Had to do all dishes with hands for 1.5 months before they finally managed to repair. Totally worthless to give them so much money only to ultimately be doing it manually and be ruined in the waiting queues to talk to them. Never LG again.

    6 people found this review helpful
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    Verified Reviewer
    Original review: Dec. 12, 2022

    Wow! I never thought I would find a company with worst customer service than Verizon and DishNetwork. How do they make washers that are supposedly great and have no customer service when it breaks. I was told multiple things by multiple people on multiple calls. Twice they ASSURED me that they were sending a washing machine motor to me (Even though it seems they should send to service company). After I didn't receive it the first time they said they never sent it and I was on the phone with LG and the service company for over 1 hour and at the end of the call, they said they were sending me a new motor for the service company to install.

    Two weeks later I call because no motor was received. Guess what, no motor was sent and they said they sent APN# to the service company. The service company didn'treceive anything from LG and they need something from LG that the customer service reps are totally unfamiliar with. Free at last. I ordered a new - NOT LG - washer and had them haul off the unsupported piece of scrap metal.

    8 people found this review helpful
    Verified Reviewer
    Original review: Nov. 28, 2022

    LG top load HE model # WT1101CW With smart diagnosis & smart drive. First there’s no app to (( smart diagnosis )) anything. These are just words printed on the machine to make you think you can diagnosis if you have an issue. My machine is less than 20 months old. It states UE on every load which means the load is uneven then it flushes the tub with more water to move the clothes around. It does this with every load big or small, big light or heavy. HE machines are supposed to decrease water use but THIS ADDS HUNDREDS OF GALLONS OF WASTED WATER PER YEAR. I will never buy anything made by LG. PS: before you buy ANY new appliances get their repair shops info on that brand from the seller.

    11 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: Nov. 14, 2022

    Updated on 11/30/2022: I have been told more than 4 times now that someone is coming to repair my washer and I've just been contacted by ASAP repair and was told that I was given an erroneous date. So, yet again, I have no one coming out this weekend to repair my washer. I even cancelled some other events to make time for this visit. This is going on 2 months now. I was told that I would get a refund by an LG representative if I do not get a refund and they are refusing to refund me anything.

    Original Review: I have been trying to work with LG since early Oct. for a washer that I purchased from Lowe's in Sept. There is an error code that occurs every time and my family washes clothes. We have followed the suggestions in the manual and from telephone representatives. I was promised a repair date and no one showed up nor called - after me having someone take off work to be here. I was told I would have someone come out by a supervisor and via chat - nothing. It takes one person of a 3 person family day to wash clothes because the machine just stops. I was told if no one comes out to repair the machine, I would get a refund. LG has not gotten a repair person out, nor extended an offer for a refund. So, basically I have a brand new $1200.00 washer from a major company that does not work. The sad part is, I have developed trust in LG and purposely picked this brand to get this type of treatment.

    14 people found this review helpful
    Verified Reviewer
    Original review: Nov. 5, 2022

    The LG front load high efficiency washer is beautiful and appealing but buyer beware! Beneath the beauty is a host of trouble that's not worth it. Our new home that we purchased recently came with a washer that was manufactured a year ago. Shortly after we started using it, it started making loud noises and then stopped working.

    When we called LG customer service they brushed us off saying it was out of warranty. They recommended a third party to fix the washer and after over a month and $500 in parts and labor, they still don't seem to know what's wrong with the machine. To me, when you pay over $1k for a product there is an implicit expectation that it would last a couple years before breaking down. LG just absolved itself of any responsibility by saying the machine was manufactured over a year ago so too bad for us! At this point we are so frustrated that we might just abandon the repair and purchase another brand. Buyer beware! Check out the reviews before you make the mistake of purchasing this substandard product and get stuck with a lemon from a company that doesn't even care about you.

    12 people found this review helpful
    Verified Reviewer
    Original review: Aug. 22, 2022

    Ok let me start by saying, I personally own a Maytag front loader for approximately 20 years with only the rubber gasket needing one change. THIS particular machine, by LG has been a nightmare. Watched a video on Youtube and thought it looked easy. Got to the internal wire clamp and LG no longer sells the clamp required to expand the wire coil. They give you number after number to call, to no avail. Finally they suggest have “you used any other tools to do it?” WHAT?! No tools work, not even the tool that looks like it on Amazon. Complete disaster. I am so upset that my relatives didn’t buy a Maytag. And, cleaning out this disgusting machine's drain filter was like working at a human waste facility in the open air without a gas mask. Like I said, I’ve never had this kind of issue with my Maytag. This is definitely a case of consumer beware. Did I mention it’s only 3 years old?

    13 people found this review helpful
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    LG Washing Machines Company Information

    Company Name:
    LG Refrigerators
    Year Founded:
    201 James Record Road
    Postal Code:
    United States