LG Washing machine warranty: cost, coverage and plans (2024)

What can you expect from your appliance’s warranty?

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All LG washing machines have a limited warranty, including top-loading, front-loading, gas and electric washers. LG also provides an extended warranty that’s available for purchase.

Understanding the ins and outs of your washing machine warranty is important, especially if you need to file a claim. Before you request a repair, learn what your washing machine warranty covers, how to make a claim and the pros and cons of the extended warranty.


Key insights

  • Every LG washing machine includes a one-year manufacturer’s warranty.
  • LG offers an extended warranty for purchase called LG Premium Care.
  • Extended warranty prices vary, depending on the washing machine model.

LG washing machine warranty coverage and plans

LG washers come with a standard manufacturer’s warranty, and you have the option to purchase an extended warranty through LG Premium Care. The standard warranty covers parts and labor for repairs related to any defects in materials and workmanship. Coverage begins on the day you purchase or receive delivery of your new LG washing machine and lasts for one year.

LG’s standard warranty also includes three years of coverage for stainless steel tubs, but only for parts. You’re responsible for labor costs after one year. The direct drive motor parts are covered for 10 years, with the owner responsible for labor after the first standard warranty year.

Up to three more years of coverage is available through LG Premium Care, the company’s extended warranty program. Costs and terms for Premium Care plans vary depending on the model of your washing machine.

LG Premium Care benefits:

  • Power surge protection
  • Mechanical and electrical breakdowns
  • 24/7 claims filing support
  • No service fees or deductible
  • Real-time updates about your claim
  • Online scheduling for repairs
  • Expert repair triage and troubleshooting—you may even have your problem diagnosed and solved over the phone

Whether you’re relying on the manufacturer’s warranty or opting to add LG Premium Care, LG will replace or reimburse you for the cost of your washer if it can’t be repaired.

Limits and exclusions

Before you file a claim, make sure you’re familiar with the limitations of LG’s washing machine warranty. Here’s a rundown of the primary things that could get your claim denied:

  • Certain service calls: Service to deliver, pick up or install the washer isn’t covered under the warranty. Calls to correct wiring or unauthorized repairs are also excluded.
  • Plumbing problems: Damage or performance issues related to leaky, broken or frozen water pipes aren’t covered; neither are issues with drain lines.
  • Misuse or abuse: The warranty may become void if the washer is subjected to negligence, improper handling or misuse.
  • Unauthorized repairs: Attempting to repair the washing machine on your own or by using unauthorized service providers can void the warranty.
  • Accidents and natural disasters: Damage due to accidents, weather, pests, pandemics and any cause outside the control of LG is not covered.
  • Refurbished or altered appliances: Refurbished washing machines or washers with altered, removed or tampered serial numbers are not covered under the warranty.
  • Replacement of consumable parts: Lightbulbs, filters, fuses and the like aren’t covered under LG’s warranty.

If your repair falls under any of LG’s listed exclusions, you’ll be responsible for paying for any repairs or replacement of your washing machine.

How to register an LG washing machine

To make a claim under LG’s warranty, you need to register your new washing machine. The easiest way is to register on the LG website:

  • Go to the product registration page.
  • Log into an existing MyLG account or create a new one.
  • Enter the product information for your washing machine, including the serial number, where you purchased it, the purchase date and how much you paid.
  • Upload proof of purchase, such as a receipt.
  • After everything is entered, click “Register.”

LG washing machine warranty cost

The standard manufacturer’s warranty is included when you buy an LG washing machine without any extra fees. If you’re thinking about adding extended coverage with LG Premium Care, you need to get a quote to see how much the extended warranty will cost.

In order to get a quote, you can fill out a simple online form. Make sure you’re ready to provide the style of your washer, where you purchased it, the date purchased, how much you paid and your ZIP code.

For an $800 front-load washing machine purchased at Best Buy, Premium Care quoted $67.73 for one year, $110.24 for two years and $149 for three years. LG lets you pay for your extended warranty all at once or over time with a Premium Care payment plan. The payment plan breaks down your cost over three equal payments and includes a non-refundable $4.50 service charge.

Payment plans for the same washer cost around $24 to $51 per payment, depending on how many years of extended coverage you want.

How to file a claim for your LG washing machine

LG gives you multiple ways to file a claim for your washing machine. You can call, use your MyLG account or use an online repair request form.

The easiest ways to make a claim under the standard manufacturer’s warranty:

  • Request a repair online.
  • Call 800-243-0000 or 850-999-4934 Monday through Sunday from 8:00 a.m. to 9:00 p.m. Eastern.
  • Email customer service.

To make a claim for a Premium Care plan, you can:

  • Call 855-549-0540 Monday through Friday between 8:00 a.m. and 11:00 p.m. Eastern and weekends between 9:00 a.m. and 6:00 p.m. Eastern.
  • Schedule a service appointment online.

LG washing machine warranty vs. home warranty alternatives

A home warranty is akin to LG's Premium Care plans, offering additional coverage beyond the manufacturer's warranty. Unlike appliance warranties that typically only cover a single appliance, home warranties encompass a broader range of items.

This coverage extends to various appliances and even specific home repairs, making it particularly valuable for new homeowners, especially those purchasing older homes.

Items typically covered under a home warranty include:

  • Essential systems such as plumbing and HVAC
  • Stoves and ovens
  • Garbage disposals
  • Water heaters
  • Built-in microwaves
  • Dishwashers
  • Refrigerators

It's important to note that most home warranties are effective once the manufacturer's warranty expires. This makes them a cost-effective solution for extending coverage to multiple household items rather than just a single appliance.

Most home warranties cover washing machine parts and components, but it’s always smart to double-check before you buy—especially if you’re looking for additional washer coverage. Using a home warranty to help repair your washing machine will require a deductible, which isn’t required with LG’s warranties.

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Pros and cons of LG washing machine warranties

Extended warranties alleviate stress about unexpected repair costs, especially with higher-ticket items like washing machines. Enhancing the standard warranty can be a wise choice, but weighing the advantages and disadvantages carefully before deciding is essential. If you're contemplating the purchase of an LG Premium Care plan, here are key factors to bear in mind.

Pros

  • No deductible required
  • Mechanical and electrical failures (even those from wear and tear) are covered
  • Three extra years of protection
  • Power surges are covered
  • Plans are transferable if you sell your washer

Cons

  • Only available in the U.S. (LG has a different plan if you live in Canada)
  • Damage from accidents is excluded
  • Damage from natural disasters/extreme weather is excluded

» READ MORE: LG washing machine reviews

FAQ

What is an LG washing machine warranty?

When you purchase an LG washing machine, you get LG's standard manufacturer's warranty as part of the package. This warranty covers costs to repair or replace any defective components or workmanship issues.

How long is a warranty on an LG washing machine?

Coverage begins on the day your LG washer is purchased or delivered and remains in effect for a full year. Additionally, LG's standard warranty offers three years of coverage for stainless steel tubs, and parts associated with the direct drive motor are covered for 10 years.

What is LG’s customer service information?

LG customer service is available through online chat, phone, email or social media:

  • Call 800-243-0000 or 850-999-4934
  • Email customer support.
  • Use 24/7 live chat.
  • Reach out on X (formerly Twitter): @LGUSSupport.
  • Reach out on Facebook: LGUSSupport.
How do I file a warranty claim for my LG washing machine?

You can file a claim for your LG washing machine over the phone, online or through email.

  • Call 800-243-0000 or 850-999-4934 Monday through Sunday from 8:00 a.m. to 9:00 p.m. Eastern.
  • Request a repair online.
  • Email customer service.

Bottom line

LG washing machines have a standard 12-month warranty that covers costs to repair or replace the washer. If you want coverage beyond the first year, you can buy an LG Premium Care plan, which provides extra protection for up to three years.

Premium Care plans also cover things the standard warranty doesn’t. Another way to protect your new LG washer is with a home warranty. Understanding warranty coverage and extended warranty options ensures you’ll get the most from your new LG washing machine.


Article sources
ConsumerAffairs writers primarily rely on government data, industry experts and original research from other reputable publications to inform their work. Specific sources for this article include:
  1. LG Electronics, “Limited Warranty.” Accessed Jan. 12, 2023.
  2. LG Electronics, “Premium Care Plan.” Accessed Jan. 12, 2023.
  3. LG Electronics, “Register Your Product for Exclusive Benefits!” Accessed Jan. 19, 2023.
  4. LG Electronics, “Contact Us.” Accessed Jan. 12, 2023.
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