Consumer Complaints and Reviews
LG 75" SUHD 3D TV - 75UHD8500. Called customer service to see why a tv I purchased a month ago was STILL on back order with LG. They keep telling me it is the dealer (in this case hhgregg) but I did a search and NOT ONE SINGLE STORE in the USA has the tv I ordered in stock. Customer service could not come up with an answer (ZERO STARS for them) and gave me number to corporate. Called corporate - they hung up on me and then when I tried to call back - operator was not available anymore and could not get thru. DO NOT BUY ANYTHING LG. Look online - there are many sites that have hundreds of bad reviews for LG and their products. If by chance you got something from them and have had no problems - you are lucky. Was even told by a manager of an electronics store that LG had been getting worse.
My LG 60LA8609 broke down after just 33 month. The repair center diagnosed a panel failure and offered to replace it for a price higher than what a similar TV would cost today. After reading all the reviews one can assume, that LG TVs are designed to break down shortly after warranty. My conclusion is clear: I will never buy a LG device again!
Bought the LG TV for just 5 years and there was no picture but there was sound. I called the service centre and they told me to pay $171 for the technician to check the TV but they said the TV is obsolete so no spare parts. Which means I may have to waste money asking the technician to come down. Hence, does it mean that I should throw the TV away?
I have purchased 42" LG LCD tv in 2010. This year in August 2016 there was no picture. Call LG service center to send mechanic. Person came and asked to send it to service center. There it was informed that the panel is dead and had to be replaced. I agreed with them. After 2-3 days I was informed there was no panel with them and take away your tv. What should I do with this dead tv?
This model is known for the picture going, leaving audio and no visual. They replaced the main panel for me a year after purchase. Only problem is that they replaced with another defective panel that lasted 10 months and now they won't stand behind. I've had two panels go bad and an HDMI port in 23 months of ownership. They acknowledge the problem and instead of recalling they leave customers in the dust and discontinue. POOR showing.
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I purchased a 42" smart tv by LG on 8-7-11. On 9-16 the screen went blank. I was told by someone at Simplified Technology that it was the main board, but that part is unavailable, and I would have to purchase a new panel at $950.00. I paid $879.99 for the tv. Plus $279.99 for 3 year warranty. Then I was told by Shery at LG executive customer service that there are no parts for this tv. So now I have a $1000.00 42" paper weight. Because LG stops making parts for their tv's after 3 to 5 years. Do not purchase a LG tv.
My family purchased 4 LG tvs. 3 of them failed in less than 2 years... that's a 75% failure rate!! My brother was "lucky" because his LG failed during the warranty period. He got his tv replaced after much nuisance with LG representatives. The other 2 failed shortly after just 1 year of use which is "by coincidence" the warranty period. I'm never buying anything from LG again.
I am currently on a call with one of the LG (TV) customer service agents that goes by the name of Henry. I have never been quite so offended with the lack of professionalism and utter disregard for a customer. Henry asked me to identify the issue and acted as if he was investigating a criminal instead of helping an existing. He laughed when I was explaining the current situation of my smart TV and told me that there was no one available to help me because it was after hours. I will be writing several complaints regarding this issue in multiple social and electronic forms of media. As my TV is fairly new I will also be writing reviews that reflect the poor quality of LG televisions and the lack of customer care proliferated from the LG company.
Purchased their 55" HD TV, Model # 55LV5400 - serial # 104RMZLCT045 from Sam's Club less than 5 yrs. ago and now have no picture! Company representatives wanted to charge me over $300 to have it looked at and see what's wrong. As if I didn't already pay enough for this piece of junk! Never will buy another LG product, period! They strung me along for a few phone calls thinking that they may give me a 1 time customer courtesy repair only to say no, it was out of warranty - sorry! Yeah, me too! Sorry your product is a piece of junk. Just don't ever intend on buying anything from them again!
Hi. I have been chasing LG and LG third party TV service center guys since last 2 weeks to get my OLED TV repaired even if the TV is still under warranty. After calling several times to LG 3rd party servicing agency Plaza TV Appliances they responded to me that they placed an order bearing ORDER NO. ** and Part no as: PART EAJ63268401 but LG says the part is not available until Nov 5th, 2016. Hence, I requested an exchange of TV with LG as a replacement for my current non-functional OLED TV, but LG customer service representative tells me I have no choice rather I will need to wait for the part to be available.
I have been chasing LG and the 3rd party service Plaza TV guys and already waited for more than 2 weeks and I cannot wait more than this and also I am tired of chasing people and explain the same thing again and again. Hence, I have thought of filing a consumer complaint against LG for mistreating customer and this painful experience with LG.
When I raised this concern over email, LG said that my TV model (55EF9500) belongs to VIP care department. Is this VIP treatment? Today again I tried to reach out to VIP Care which they claim and again I was asked to wait for 3 more business days. It seems a never ending process and my question to LG people is if they can't fix my TV which is under warranty then why can't they give me a replacement? There is no respect for consumer sentiment. I hate you LG, this is my first and last product from LG because after spending 3000 dollar on a TV if you get such experience this is really disappointing.
After treating myself to a new UHD 55" TV and deciding to spend good money to get a high quality TV, I was shocked to find my new TV (which I am still paying on) is lacking the right software to viewing HBO go through the web and other things like Chromecast. Because of this, I was forced to order cable since I usually view my shows through my Chromecast. When time allowed, I tried research a way to work around this fault in the system but with no success. Unless the app is preinstalled on the TV, it is impossible to download a new app such as HBO go. What's the point of having a nice UHD 55" TV if I am forced to watch shows on my tablet? If LG is incapable of fixing this issue, then I demand a replacement TV or refund so I can buy another brand that is flash drive ready.
I bought 4 months ago LG 49uf6407 4k led tv. LG turkish internet site this tv has got Miracast. I called customer service and I said I had a problem. I couldn't connect my tv with my cell phone (LG G4). Customer service tried to help me but It couldn't. So local LG service have been sent to me. Local LG services technicians said to me this tv hasn't got Miracast and I paid 50 turkish liras. Are you kidding me??? If this tv not includes Miracast Don't you know your customer service person? Why I paid 50 turkish liras???
TV purchased in 2012. Now, when TV is switched on, it work for 1-3 hours properly. But, thereafter, it goes off /on automatically. The viewed programme remains unchanged. I requested twice, on 19 & 21 September, 2016. Mechanics came but could not rectified the problem. Can I request you to do the needful to get my TV repaired? Thanks.
LG model 50LN5700-UH serial 304RMQK9H476 (1838) manufactured April 2013, purchased late summer 2013 from hhgregg. TV worked fine in the morning on Sep 20. Later that day, all I get is the LG logo at power up for a few seconds and then a black screen. No sound. Same at power off. The red light below the panel front center, stays on constantly. From what I read here and on other internet sites, a common LG problem, expensive to fix unless you are tv repairman (I am not). The TV was only connected to the cable, not WIFI services. Used very lightly...way less than 4000 viewing hours.
I am really disappointed in the "disposable" quality of the LG products of which I was not aware of when I purchased the TV. I am used to quality. My old Nokia phone lasted 7 years. My iPhone 5 is now 4 years old. I have a Dell PC that is on 24x7 for 5 years without a single problem. I still have a tube Sanyo TV that works like a champ 10 years later, etc. I will wait until the next county recycling event to recycle this lemon for free rather than paying the disposal fee if I were to pitch it in the landfill. I am also upset at the waste of money. For what I paid for the set, 6-10 years of trouble free operation was expected!!! Just adding my voice to the 697 complaints about LG TV's on. Hopefully someone will read them and choose another product.
I bought an LG LED 43 inch on July 25 2016. My display is giving problem from the second week. I registered complaint with contact center in a month twice but yet after ten days area sales manager has to say that I'm a lady and should be in my limits. Seriously we live in a democratic country. I also sent emails to head office, spoke to contact center and service centre but there is nobody to understand that me and my husband works and tv plays a vital role in passing time for my two little kids. And if only a part is replaced and again these things happen again my kids might touch and get a shock that's why asking for a complete replacement. But as usual consumer is not heard and over voiced. If you guys can help please pass this message to everyone so that it reaches LG and all customers like me are heard.
I've had my 50 inch LG for almost 3 years and 2 weeks ago the picture went out. I did notice in the last month that if I had it on one channel for a period of time that the picture would disappear, and so I would change the channel and come back to the channel that I was watching and the picture would come back on. I'm very disappointed and will not buy an LG again. I've had a Vizio for about 5 years and have never had a problem and just bought another Vizio to replace this LG...
Well have now had two televisions to date and both have had the same problem. The Freeview packs up and when I rang today I was advised my best option was to buy a Freeview box??? What a laugh. Obviously this is a standardized problem with these products. Mind you the guy was really nice and said do not call out an engineer as they are overpriced and a ripoff.
LG 50" TV purchased 2013. Today first there was no sound, then the picture went out. Only had the TV for 3 years. We checked all other possible problems, it is definitely the TV. We are very unhappy and will never buy LG product again!
I bought this TV at Costco. Model Number 47LN5750-uh. I've had it for 2.5 years. No picture. Flashes on for a split second and then goes black. There are thousands of reviews like this on multiple sites for this LG TV. There is even a class action lawsuit. I am so pissed. They seem to fail shortly after the end of the 2 year warranty. I talked to LG and they acted like they've never heard of a problem similar to mine. I'm never doing business with LG again. Neither should Costco. Horrible.
Bought our TV from Sam's Club in Dec 2014. Screen started to dim and finally went black. Have sound and when you turn on the TV the LG symbol shows up for a brief second and when you turn it off, the picture will also flash on for just a second. Called LG and was informed warranty was only 12 months too bad but if I pay $350 they will send someone out to repair and the repair is only guaranteed for 60 days. What?! The TV isn't even 2 yrs old however because it was a 2013 model sold in 2014 they really don't want to help. Asked for a supervisor and informed they all went home!! What a joke. Will never buy from this company again.
NOT HAPPY CUSTOMER! My husband and I purchased a 50" LG smart 120HZ Led TV on February 09, 2014. It cost us $849.99. It had nice picture, the sound was a little quiet but we had hooked up a sound bar and it worked great. Last week the picture went out, took it to a repair guy and he told us that it would cost more to fix it than go buy a new TV. ARE YOU KIDDING ME? I SPENT $849.99 and this TV has a 1 year warranty and it goes out in 30 months. What is wrong with this picture and I am not talking about the dang TV... Will not purchase another LG appliance, I can't afford to spend that kind of money and not have it last a few years!
There it was. A random crack in the lower left quadrant of my beautiful LG 65 inch 4k LED TV. About 3 inches in diameter. Along with it vertical and horizontal lines running across the entire screen. I called LG to get service on this matter and they insist that there was physical damage. 1st of all, I was gone for 3 weeks on a business trip and no one was home. 2nd, TV sits in a recessed area away from living area. I explained this to them with no relief from them.
Then, I do some Google search on random TV cracks on LG TV (Thank God for Google). Well, there are many cases where the screen just develops a crack. I even found cases where the spot was in the same quadrant w/ running lines. This is not a random incident! Anyhow, LG customer service was horrible and useless. I am now escalating this matter with BBB and will file a complaint with FTC. How can a TV less than a year old develop such a crack? It is just bad quality and LG is not owning up to the standards of the US consumers. Shame on LG.
I bought an LG TV in 2013 and was happy with it until I wake up one morning and all I see is vertical lines and I find out it is the panel. So after various calls to LG Customer support they made me buy an insurance called LG premium repair coverage for $350 and said a technician will come and repair it right away. So, a nice technician comes after 2 days and tells me the panel needs to be replaced which we all already knew and guess what? LG is supposed to confirm with him that it is ok to go ahead with repairs and they just cancel my coverage and charge me $100 diagnose fee on top!
After 20 phone calls, supervisors, technicians and all and 2 weeks without tv, I am stuck with a tv which can only be repaired for $1400. Staff is rude and they do not know what they are talking about and they cannot even spell! I had the worst experience ever with LG Staff! Now, I know that if you buy a tv from LG it is only good for a couple of years, not too long. Mine lasted 2.5 years as I was hardly using it, I guess... Worst choice ever, and if they were kind and knowledgeable you would say it is only a tv, things may break but LG staff's negative attitude makes it a nightmare.
I purchased LED TV in Oct 2014. Before two year vertical linings are coming. Picture is not coming. I called the service engineer. They are telling me panel and T-con board are not working. Total cost of repair Rs.20000 - I crossed check from market. They are saying only T-con board is burn. If company people can change T-con it will work. Now company people are telling me no I have change Panel and T-Con board both.
My question is it joke? In two year I am not going to repair more it. And request you people kindly post these things in review of online sales of LG products. Not here. If they cannot support us we can decease sales of this brand. We are suffering. Nobody else should be suffer. Kindly post these things online. Sales review of LG products.
Bought my $1,900.00 Piece of junk in January of 2015. Crack in Screen developed on 08/23/2016, now three days later TV is a piece of garbage. Nothing impacted the screen to cause damage, LG will not compensate anything to cover part of cost, will not offer anything at all. Never will buy any LG product again. LG stands for Lifes Good, for them because they are selling junk to everybody. With no customer support or standing behind their product.
Recently I had brought my LG 50" Plasma TV, model: 50PG20R. For repair due to it will hang up when display in high resolution. What the service center told me is that LG don't have parts. I can't believe for such a well known international brand they expect us to throw it once it broke down. To us it's a heavy investment & it's not like cheap things which you can just throw away like that.
I brought 47" LG smart TV on November 2014. It's less than 2 years. But currently no picture is coming only sound is coming on TV. With such a short time this kind of performance is very much frustrating.
Sooooo unhappy with my TV. I bought a 42" LG exactly 2 years and 1 month ago and now, the screen is black and it's dead. I called my TV provider, thinking it was something with the service. The repair guy came, looked at it and said "Oh, it's an LG. Not surprising. They barely make it 2 years. You got an extra month." I really cannot afford a new TV right now but I also will go bonkers without one. I am not a happy camper and WILL NEVER BUY LG again!
On 3/10/14 I purchased a LG 47LN5700-47 in 1080p Smart TV. 13 mos later it stopped working and I called LG who sent a service man who said the panel was bad and after pleading with the warranty dept., it was repaired under a (one time) extended warranty. One yr after it was repaired the panel failed again. I was referred to the off-warranty dept. who informed me a repairman would be dispatched for 300.00. I told him the same thing happened a yr ago and basically what he was telling me was for 300.00 we will send a repair man to tell me I need a new TV. He briefly hesitated and said, "Yes sir". It appears to me these TVs were put on the market knowing the problem exists. This is no doubt the reason they recently changed their warranty from 12 to 3 mos. Remember what GOES AROUND COMES AROUND.
I am now disabled and on a fixed income. That, however, shouldn't matter. I have purchased 2 LG flat screen LCD TVs in less than one year’s time because the screen developed lines, dark areas, and finally no screen at all. My call to the service center was disheartening, as they said I could purchase another TV for what it would cost to repair it. And then I see so many people have had the same problem! And no one got theirs repaired. Shame on you, LG. I am done with your company. I also didn't like your cell phones either, as long as I'm complaining, but never have I had such cheaply made televisions. These are major purchases, not paper cups to throw away.
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LG TV Company Profile
- Company Name:
- LG TV
- Year Founded:
- Korea Sout