LG Refrigerators

I bought model LMXS30776S refrigerator in January 2015 from Home Depot with 3 years extended warranty. After 3 1/2 years it stopped cooling on 7/14/2018. Called Home Depot but they told warranty expired and they cannot do anything. After that I called LG customer support and they asked bunch of questions and finally connected with one agent. Again I answered all those questions to agent and asked him to schedule repair service.

After only two years, my ice maker (LG side by side refrigerator) stopped making ice. I paid $125 for a technician to come out and discover that the water line to the ice maker was frozen. He thawed the line and told me that if it happened again, we may need to replace the freezer door. He knew automatically that the problem was with the freezer door but LG claims that there is no defect in the freezer door, nor is there a recall on the freezer door. They want me to pay $435 for the door plus the cost of labor. I refused to pay that amount on top of the money that I have already paid. That is entirely too much money for my refrigerator to make ice. LG also canceled my previously scheduled second appointment with the technician without my knowledge. I will never purchase another LG product and I do not recommend that anyone else does either.

Bought this LG fridge model LMXS30776 in December 2015. After 2 and 1/2 years it has stopped working. We have little children who need their milk, juice, etc. to be refrigerated. I feel like we were being robbed. Their compressors can’t be fixed. Just a waste of time and money. My brand new fridge will go into the landfill. Thanks LG. Stop selling expensive junk to our consumers.

I really loved this refrigerator (LMXS30776S), lots of space, extra drawer for drinks, and the black stainless steel. We bought it 5/22/16, and the compressor went out on 6/29/18... we bought the extended warranty (thru HH Gregg). They had someone out 7/3 who said they weren't qualified to fix the compressor, and another company stood us up altogether. After hours spent on hold, and the warranty company saying it's now in a 'diff department'... I ended up live chatting with LG who gave me a list of their approved companies - out of 6 I finally have someone coming out to hopefully fix the compressor on 7/20. We paid $3461 (tax & warranty included) for this beautiful piece of worthless metal! I understand things break, but I think it's strange that some companies refuse to work on LG refrigerators or aren't 'qualified'. I would never recommend this refrigerator.

Bought LG-LMX27626S. Paid almost $3000.00 for it in Jan 2016. The fridge died - not cooling and the same issue with the Linear Compressor like everyone else, there is no local LG repair technician available in my area or the whole island - I live on Maui. Call LG customer service and spoke to 3 person, two from Philippines and finally talked to someone in Alabama, she is as bad - she said, “We can send you the parts and you have to find your own repairman!” Hello. There is NO one to service LG fridge on Maui. I asked to speak to supervisor or management - she basically told me no and she told me "LG management will NOT speak to the customers!". Worse product that I ever purchased - no more LG for me and rest of the Made in Korea products! I will tell all my friends and co-workers not to buy their products!

We purchased a French door LG refrigerator in Mar 2016. It was delivered and installed in Aug 2016. On Jun 15, 2018 the compressor went out. After an hour on the phone with LG customer service and contacting 12 different "LG authorized repair people", none offered Saturday service. We finally found a local guy, willing to work on an LG refrigerator (MANY appliance repair people state on the home page of their website that they DO NOT SERVICE LG REFRIGERATORS or their outgoing VM gives this information).

My refrigerator is 6 months old. The Ice Maker at 2 months old started to produce metal/oil tasting ice. I called to have the unit looked at and they sent out a tech that agreed the ice was tasting like metal. He suggested replacing the water filter and I did. It solved nothing. I cleaned out the ice bin... solved nothing. Added baking soda as suggested by tech support... it solved nothing. Made sure food in the freezer was sealed in zip locks as suggested... it solved nothing. Water coming from the dispenser tastes fine, so obviously, somewhere in the Ice Maker unit, it's getting tainted.

LG Refrigerator - Paid $3500. JOKE. Been repaired repeatedly by P.C. Richard's service department. They've even asked LG to replace the unit as all possible parts have been replaced. This is the worst possible product. LG has now lost a customer and I'm telling everyone I know not to purchase. I thought I was buying a top of the line product... French doors, freezer drawers (that come off track). Water lines froze constantly and now compressor has broken numerous times. I've lost about $1,000 in products to no refrigeration/freezer. Tomorrow will be the 6th attempted repair since April. HELP!

Back again...after 1 month of compressor being replaced, after a month to obtain part, now there are leaks in the coils. At what point should this piece of metal be replaced! Paid $3,000.00 for this item and have only had 2 years. Trying to get it repaired with the extended warranty cost me missed work and money, food and money to eat out until repaired. 1 month later I am back at square one. I have pictures of food lost and a man in my refrigerator trying to figure it out. Who and when will LG step up and get me a new refrigerator! Additional, my husband had to assist with remove parts and pulling out the refrigerator. Something I could not have done. I AM READY FOR A REPLACEMENT!

Purchased LG French Door Refrigerator LFXS24623 purchased in 2015 for $2400 from Home Depot. July 5, 2018 there was a puddle on water on the floor in front of the LG refrigerator. Upon opening the refrigerator and freezer, it was apparent that the refrigerator and freezer were no longer cooling. I lost between $400-$450 worth of food between the refrigerator and freezer. I consulted the manual and tried contacted LG customer service along with going through the troubleshooting in the manual and the couple that were available online with improvement to cooling. I spoke with LG customer service on July 9 and they gave to 3 authorized tech repair companies to call for service. I call all of them and none of them service my area.

Paid like 3000 on 2015 for this trash (LG lfxs29766s) on June 25 2018. Stop working. They make four appointments nobody do nothing. Today 07/11/18 someone was here. Another 5 business days to get parts. This the worst company LG from Home Depot.

I recently purchased a home wherein all of the appliances were, by receipt, no more than one year to 1 and 1/2 years. I felt that should bring to not have to worry about my appliances. Wrong! My LG refrigerator model LFX31925ST stainless steel 3 door refrigerator was bought by the previous owners in Nov 2016. With no extended warranty the protection in Nov 2017. I purchased the home a few months later and within just a few months both the ice maker and freezer fan stopped functioning. Of course, we are now a little time out of warranty. The expected repair cost actually exceeded the depreciated value of the refrigerator. So now I have dumped this LG fridge with no intention of ever buying a LG product. Buyer beware! New LG refrigerator is a money pit.

PROBLEM DATE 6/1/18, PURCHASE DATE 2/12/17, PAYMENT AMOUNT 2,432.59. Purchased the LG Refrigerator from SEARS in 2017. Contacted LG at 1-800-243-0000 on 6/1/18 at 9:57 AM about the fridge not freezing/cooling. LG offered a warranty # APN & service # RNN. LG said someone would contact me to setup an appointment for someone to look at the fridge. No one called. I called LG again on 6/2/18 @ 10:09 AM. They said someone would contact me on Monday. I called Tuesday, 6/5/18 @ 5:24 PM because no one had called me. They said it was being sent to the "Search Team" and someone would contact me in 5 business days. No one called. I called on 6/14/18 @ 8:52 AM. They said someone would be calling me because it had not been 5 business days yet. No one called me. I called again on 6/15/18 @ 8:22 AM they said JCS Technology would be contacting me to setup an appointment.

We purchased an LG fridge August 2015. June 18, 2018 our fridge was not cooling or making ice. Compressor and fans all seem to be running. I have called and emailed LG customer service every single day since today being July 8 2018. I have submitted proof or purchase from our Lowe’s Synchrony credit card I was able to obtain. Submitted email directly from Lowe's along with sticker on back of fridge. LG states this is not appropriate documentation and they have provided me numbers for service repairmen.

I have had at least 6 service calls out for my LG Refrigerator model LSXS26326W.ASWCNAO. Had two computer boards changed. Had a new ice maker installed. My problem is the food in the freezer thaws out then may or may not freeze again. I have the freezer currently set at -4. Doesn't help. I am expecting my 7? service Monday. The refrigerator is 2.7 years old. Have had issues since the first year. Just keeps getting worse. I am considering contacting a local news channel to see if they can help. I bought the extended warranty, but what does it matter? It is still not working! I was told the lemon law would come into play after replacing the same item more than three times. So they can just keep doing the guessing game until the clock runs out on the warranty!!

Purchased refrigerator in 2012, LFX31925ST. Start with pros. Purchase for the large space and front features. I have purchased many of LG products. The customer service is ok, but they don't stand by their product... From day one I had an issue with the ice maker followed by the motor make noise. Not to mention the glide server drawer stopped sliding, it seems like the cheap plastic wheel broke off. Well they came out to service motor, but said ice maker was not part the warranty! They replaced the motor, but two years later the unit stopped cooling and freezing. Guess what?? The motor stopped. I called for the same issue. They any charge for service $400. I had the product for only 5 years and already is giving out like it's 20 years old. What makes it worst is they don't stand by their product. Don't be fooled by their 10-year warranty. It only covers parts, they will squeeze cost out of the service charge.

We purchased our LG refrigerator last November. The ice maker stopped working in March. We were scheduled for service two weeks later. The night before it was to be serviced the refrigerator stops working altogether. I call the service company to give them a heads up that more parts will be needed only to be informed that LG doesn't give the repair service parts until they've been out to analyze the problem. The service representative comes out and says it's the power circuit board and orders a new one that takes four weeks to receive; another week to arrange the service appointment. The service rep (Jeff a good guy) returns to installs the boards and tells us all is well. The ice maker worked for three days and then stopped. I call the repair shop and was told that service can't come back out because LG has closed the ticket; so I have to call LG again.

I purchased an LG refrigerator 2 years ago. I listened to the guy at Home Depot and took his recommendation. Two weeks ago my refrigerator stopped cooling. A few days later an LG certified repair guy showed up and right away said he had to order a part in order to complete the repair. One week after the refrigerator stopped working the LG repairman serviced the unit unsuccessfully and LG "executive department" was unwilling to give any sort of credit for the labor portion of the bill. 10 days after the refrigerator stopped working the same LG repairman came to service the fridge again. This time it started to get a little cooler, approx 52-degree, but never got lower than that. Yesterday, over two weeks into the refrigerator not working the repairman did a third service on the refrigerator. Today I woke up to a 70-degree temperature inside my refrigerator.

In April 2015 I purchased an LG refrigerator model # LF S29766S from Bestbuy in Garden City, New York. On June 22, 2018 I noticed that everything in freezer was defrosted. Problem was reported to LG who referred me to Bestbuy who I had purchased 5 years warranty with. After waiting for nearly one week, serviceman assessed refrigerator and indicated that a new compressor was needed. After speaking to various people, I learned that there have been problems with LG refrigerators. If so many people are having problems, LG refrigerators should be banned.

I own an LG refrigerator that is less than one and a half years old. 3 weeks ago it stopped working. I called for service and was very dissatisfied with the availability of a qualified service rep. First I was given the names of six different qualified LG service companies. None would service my unit because I was not located in their service area. Then I was scheduled with a qualified LG company repairman. First I was given a service date of the next day or the day after that. When the serviceman did not arrive on the last date I was promised, I called back to find out he was sick and there was no other serviceman available. To my dismay my next available service date was five days later. I convinced the call taker to move my request up a day sooner. (No refrigeration).

I had purchased a Sears Kenmore Fridge model #795.74023.411 in August 2015. Sears had recently gone out of business here in Canada. This fridge had cost almost $3000.00 and was manufactured by LG. I had contacted LG who suggested a "LG certified" service person. Service person attended and I was told that the compressor was broken and that the cost to fix this fridge was $900.00. I had called LG several times and they keep telling me the same thing. "We are not covering this part under warranty because this is the agreement we had with Sears".

I have owned an LG refrigerator with a bottom freezer for the past eight years. Besides the beautiful design of my refrigerator, I don’t have many good things to say about LG as a company. As a matter of fact, as a free trade supporter, I would limit access of this company into the US market because it does not uphold US product and service standards. The internal organs my refrigerator, made out of plastic, began breaking in the first two years. Two years ago when my refrigerator stopped cooling just before a big holiday for each I had to cook for and store food, it took LG four days to send appropriate serviceman to take care of the problem.

Here I find myself reporting ANOTHER problem with our LG refrigerator that cost almost $3000. It's the three door with the freezer door on the bottom and is supposed to be wonderful because it has a linear something or other. The freezer compressor lasted just over one year. The labor warranty had expired and the compressor was covered. It still cost me $450 for the repair. Now, about one year later, the freezer has stopped working two more times with all the frozen food thawing. Curiously, after the food thaws, the motor starts working again. This happened to me again today. Fortunately, I have an old reliable Kenmore backup in the garage. I think that LG does not deserve another customer. Expect problems from them if you dare buy one. They should definitely be OOB. OUT OF BUSINESS!

Bought the side by side April 1, 2015 and compressor is broken as of June 23, 2018 when I noticed water pooling and my ice cream soft. Purchased at Best Buy and they give you an extra yr warranty. The repairmen don’t work on Sundays and Mondays so I have to wait 4 days before my appt. Originally they wanted to schedule me for July 2 which is 1 1/2 wks away. My refrigerator is mildly cool and the freezer has stopped freezing. I paid extra for LG unit which advertised their quiet linear compressor. I am very dissatisfied that the unit broke in 3 yrs. That is ridiculous. I will make sure that I purchase extra warranty for I see more breakdowns in the future. Wished I would have purchased a Whirlpool which is Consumer Report's recommendation. A few of my friends have Whirlpool and no problems.

Linear Compressors - My LG LSXS26326 came with my home when I purchased it. The fridge is less than 5 years old. In the year I've had it I've noticed intermittent cooling/ice production issues. If the temp got above 77 degrees in my house, the fridge would struggle to make ice or keep food cool. Then, on Memorial Day weekend, with family visiting, it finally died. I have a homeowner's warranty (fantastic investment) that covers all my appliances. Never had an issue on the couple of things I've had to call them on. This fridge is an exception. After a TWO WEEK long rigamarole between them and LG to determine a) If the fridge was under warranty. (It wasn't. I'm not the original purchaser, as I tried in vain to explain to all parties.) b) Who was going to pay for what (warranty company, all of it). The part is perpetually back ordered.

We purchased the LG French door refrigerator LFXS29626 in December 2016. After approximately 18 months of use, this virtually new refrigerator, stopped cooling and required a replacement compressor at a cost of $850. The technician doing the repair said that he is seeing many other “new” LGs with same problem. I can’t tell you how dissatisfied we are with this product and I hope there is a recall/reimbursements for the cost of repair. This is wrong!

Purchased our LG LFX28968ST French Door Fridge (SS) and spent over $2K to have the compressor stop working and we lost hundreds of dollars in food and condiments. I tried to call the authorized repair person in my area who they gave me and never received a callback. I guess I am lucky I have tile floors and did not have water damage like some people have experienced. So now that I have cleaned out my fridge I am sitting on hold with LG customer service for about 15 minutes already and they still do not have any answers. Telling me that someone will call me back in 24-48 hours, meanwhile I am sitting with an empty fridge and the closest store is 12 miles from our house to get ice (not to mention the time). So now they are sending me a form and said to send in my proof of purchase for the Fridge (which I have and will do) but they said they will extend the warranty to cover the parts and labor. Let's see if this is honored.

This expensive refrigerator (MODEL LFX25778ST) was one of the worst purchases ever! The ice maker - only makes about 20 ice cubes on a good day. The ice maker itself breaks after 2 years and then it costs a fortune to fix. May as well buy another fridge. The Customer Service from LG was even worse than the product itself. Truly a horrible experience. I would caution anyone from buying LG. I have had to make several large purchases since this fridge and vowed to never buy LG again. I will never and will encourage anyone I know and influence to not buy LG. Not normally this type of person but when the consumer is being taken advantage of by such a big corporation it's time to stop supporting that corporation.

It's worst company ever. Worst service. Bunch of thieves okay. Lazy. I spend 8000 on appliance from LG in my refrigerator. After year went done so I call customer service. They charge me a 125 and when he got here he said he need the cleaning and charge me $95 and they sent on the phone. The first half an hour the free. You guys a bunch of thieves okay. And I was checking all the reviews on the fridge you guys does that thing on purpose. All the first go down after a year. So I spend $240 just for freaking 15 minutes clean. You guys got told me on the phone to clean the stupid fridge. Now I got to wait and see if he's going to work or not and you guys told me I validate my warranty because vent not clean.

I purchased an LG French-door refrigerator in November, 2010, from Home Depot for $1198. Earlier this week I came home to puddles of water in my kitchen as the refrigerator compressor died resulting in my losing about a couple hundred dollars-worth of food. I called LG customer service, gave my model number and was told by their representative that the compressor was under warranty and I would only have to pay for labor. I was then provided with the numbers of two LG approved repair services.