LG RefrigeratorsConsumerAffairs Unaccredited Brand
I bought a high-end LG French door refrigerator from Home Depot. Six months later, the fridge failed to keep the set temperature, becoming too warm to keep food in either the refrigerator or freezer. The LG customer service department scheduled a repairman for week later. They then called and pushed it out another week! Two weeks without a refrigerator, living out of a cooler. I've placed numerous calls to their customer service department and they are unwilling to repair the fridge in a timely manner. Despicable, shameful, customer service! I will not be buying LG again. Beware.
It's been 96 days since my 4-door LG LMXC23746S refrigerator stopped cooling after 2 yrs and 4 months of use, and it's still not fixed. It's leaking coolant, and the compressor, condenser, drier, & evaporator coils need to be replaced. Countless hours of frustration dealing with LG Customer Service trying to get them to honor their 10-Yr Warranty and issue a refund, which they told me they can only do after an LG authorized service technician tries to fix it and deems it unfixable. Since then, I've had 5 technician visits, 2 tech no-shows/cancelled appointments, wrong parts ordered (took 3 weeks just to get the parts), over the last 96 days. Endless days & hours on the phone with LG being lied to and referred to companies that can't even fix my sealed system fridge.
Finally, on 3/5/18 two techs, sent by the company LG assigned to fix my unit, located the coolant leak in a non-serviceable component which can't be accessed without cutting open the fridge; not fixable. LG is now refusing to honor that finding saying they need another opinion but they don't have any authorized available sealed system techs in my area at this time. REALLY??! So am I supposed to just wait around until they find a qualified tech after being screwed for over 3 months already? LG IS PRODUCING REFRIGERATORS THAT CAN'T BE SERVICED AND PUSHING A USELESS WARRANTY THEY CAN'T EVEN BACK.
I purchased this LG French Door 28 cu ft Refrigerator Model # LMX28988SW on 3/10/2011 and was delivered and setup from Best Buy on 3/28/2011. Was told this is the best fridge on the market... It cost almost $2600, but I wanted something that would last. Boy, that sure didn't happen... Not quite 7 years later my freezer and icemaker both stopped working. The ice maker needed replacement just a few months after purchase and now it failed again. I'm sure it's somehow related to the freezer no longer freezing things. I have an International Harvester refrigerator in my barn that was purchased by my parents in 1950 and it still works fine. How discouraging that this LG fridge has already puked out.
I bought my LG French door side by side unit LMXC23746 in 2016 and now after 21 months it stopped cooling. LG's authorized repair guys checked it out, and as they were suspecting (1) the compressor is bad!!! and (2) the sealed unit is leaking!!! Parts are on order and no ETA on when it will be available. Meanwhile get used to living without a refrigerator! As I am reading this seems to be a common problem on recent LG refrigerators. I paid 3 grands for this high-end LG unit and looks like it was a BIG MISTAKE! Never LG again! Not sure if we can sue them for common failure based on the common occurrence!
I bought a new LG kitchen appliance set Stove/fridge in 2015, which cost a little over $5000, the fridge was in my house 45 mins from the store, I hired a plumber to install and connect a new water line for the fridge, after it was connected and plugged in, the water disperser would not work, I phoned LG right away, LG service personnel asked me how old the fridge was, I told her... 45mins, she was shocked and embarrassed, and 4 days later they sent a appliance technician to fix it.
We have had nothing but problems with this fridge, the ice maker works off and on when it feels like it, the door jam between the french doors broke... Cheap plastic. The 2 oven stove burnt one burner coil out not long after the warranty was over, I contacted LG, they said for a one time fee I could have it repaired, and so on, my reply was... "I'll never buy your product again." The glass stove top is very dangerous, hot pots and pans slide around very easy, dangerous around young children. I wished I would have kept my old GE set, old and ugly but still worked.
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I wish I could describe my experience, but there are no words for the dishonestly, incompetence, run-around, LYING, lack of responsibility, unprofessional, and just plain unethical, horrific conduct this company has shown me in spades and spades and spades. I purchased a very expensive LG Space Saver, side-by-side refrigerator/freezer about 16 months ago. Surprise - surprise, the compressor went out. The labor was not under warranty, but the "part" apparently was. Well, that would require even a semblance of customer service or honestly or even a mild attempt to care about a customer or fix a product. What I got was a vague reference to maybe having someone CALL ME in 2-3 weeks to MAYBE get out there and maybe fix the compressor.
First, I was put through a bunch of dumb tests and waiting -- because yeah, a refrigerator SQUEALING, thawing out, and dripping ice down the door could be caused by leaving the door open for 5 minutes. NOT. And I didn't. Still, it took me a while -- playing LG's games -- to realize that nobody has any responsibility or integrity. That they lie as quickly and effortlessly as some folks breathe, and that every single person you talk to will give you a different answer or solution -- absolute no one will mean what they say or follow through.
And they could care less how much of your time, effort, or money they cost you (I lost $800 worth of food; spent over 7 hours on the phone, talking to over 12 different people, many not even in the USA, being promised things that never happened -- only to be shuffled to someone else; being referred to "their own" repair companies THAT DID NOT EXIST! (Literally, I called all three of the companies myself because I couldn't wait 2-3 weeks for maybe. One, the guy was out for the next month or so because of surgery -- yeah, glad I didn't wait 2-3 weeks on him; one, they said they stopped working with LG years ago and wished they'd quit telling people otherwise; and the last one - phone disconnected). Yet, I could not get anyone at LG to understand why I wasn't willing to wait 2-3 weeks for someone at one of these 3 companies to call me!!!
In the "send you to ten different people, all of who will lie to you game" (oh, and prepare to sit on hold for 30 minutes or more at a time, just to be rerouted to someone and start all over... again... and again...), I was told they had a repairman in the area and were sending him to my house now. Please hold. Please hold. Please hold. only to waste another hour and be told I needed to wait on one of the three companies. This went on for 3-4 days!!! Meanwhile, I tried to call an independent repairman -- my family actually needs to eat -- and what I heard from professional after professional after professional was a NIGHTMARE. "No one would work with LG. LG does not pay their claims. LG compressors break all the time. Dealing with LG is a virtual nightmare. Etc!"
I finally found a company with a certified LG repairman (He used to WORK FOR LG) who said he would work on the warrantied part and seek payment for it from LG. (LG had already given me a useless approval # which I could use with one of those three companies. Are we really back to calling the unicorns and Santa Claus again -- newsflash, idiots! They don't exist!) Anyhow, after another day of dealing with a bunch of representatives not in the USA, I got a hold of someone who walked me through a ton of steps in order to send a pre-approved service authorization to the company I FOUND -- "it would be in the company's email box in 24-48 hours." Guess what? Surprise - surprise. There was no email authorization; they never sent anything; they never called me back; and I guess they just lied at the time.
So I finally paid to have the private company come out and check the refrigerator -- bad compressor. Of course, read the reviews -- everyone is saying this, so LG must know it! Well the company tried to get a hold of LG to schedule a date to fix the compressor -- they had my approval # and told LG I had been given authorization to use them and the authorization was supposed to be in their email box a week ago (oh, and they made me call the company and get a bunch of information, including this email address for this "authorization email" that never existed. Maybe they do this ** for fun???
Anyhow, the company I'd hired could never get hold of anyone at LG -- no surprise there -- so finally went through their world-class ("world" being literal - class being a JOKE) customer service, only to be told that there would be no authorization because *I* the customer had an appointment scheduled for next week with one of those three original companies. ARE - YOU - KIDDING - ME!?! No one ever called me or scheduled any appointment, and as we all know -- those 3 companies were bogus to begin with. What the ** kind of operation is LG running. This is beyond PATHETIC. It's fraudulent. Moronic. Inexcusable. Sad thing is: I WILL NEVER EVER BUY ANY LG PRODUCT AGAIN, no matter how large or small, and I've already told everyone I know to AVOID THE REFRIGERATORS LIKE THE PLAGUE. Good going, LG.
RUN - DON'T WALK - AWAY FROM ANY LG REFRIGERATOR/FREEZER. Or at least call half a dozen appliance repair companies and ask what they have to say about this product -- you'll get a surprising earful. LG has no customer service, and they couldn't give two ** if their customers ever get anything fixed, let alone in a timely fashion. If you have 20 - 30 - 40 hours to be given the runaround, to sit on hold, to be lied to and shuffled, to speak to folks all over the world who will each tell you a new and ever-more inventive lie, then by all means, buy this refrigerator. But if you think any part of it will ever break, then you're on your own. LG should be ASHAMED. And I hope there's a class-action lawsuit at some point because they need to be exposed.
I bought an LG refrigerator in 2013 and the warranty for the compressor was 10 years. In 2017 it stopped working and we spent over $700 and 5 months trying to repair it. After 4 months of the repairs it stopped working again and LG wanted to charge again for repairs and never offered to replace the unit. The appliance was a piece of junk and LG was not willing to offer a viable solution. It was a waste of money, time and food! I will never buy another LG appliance again. Terrible service!
Worst customer service ever! We've been without a refrigerator 2 1/2 weeks and made 10+calls to LG to get numbers for "authorized repair" places only to be told they're too far away or don't even work on LG- how can a company who manufactures a product not be able to find you a place to do a repair for their crappy product??? Today we finally got a call from someone authorized and willing to do repair and LG is now giving us a hard time ordering the parts (compressor) that we were told numerous times are under warranty. Not so much the disappointment in the product (2 yr old refrigerator) as much as the horrible cs to make me never buy that brand again.
Our refrigerator (model LFXC24726S) was bought at Best Buy Pacific Sales in 2/15. First there was a recall issue in the flat drawer and it kept freezing. It was fixed at no charge. Two weeks ago I went to get ice and all I got was water. My entire freezer was defrosted and the fridge part was getting increasingly warm. After calling the Geek Squad for repair and finding out that my extended warranty was applied to a Samsung fridge I had returned (did not fit properly in my kitchen) and never credited or transferred to the LG. So no warranty, even though it was not our fault.
Now nearly 2 weeks later, I find out that the problem is a Freon leak and they cannot fix it. When the Geek Squad came to see about the reason for the failure of this very expensive fridge, he stated that he had 3 LGs have the same thing in the last few weeks. He noted that all the fridges were ALL approximately the same age (3 years or less). After going to corporate since I had gotten nowhere with anyone else at Best Buy, they are finally replacing it. I'm hoping this won't happen again in the near future. Fridges are supposed to last more than 3 years.
Good service is hard to find. Purchased a LG Refrigerator approximately 3 months ago, fridge stop cooling. Called LG for repairs, was told then someone would be out in a few days, work should be completed by Tanstel Electronics. The day came, no repairman. Called back to Tanstel, they said they never got a work order from LG. Called LG, LG said, the fridge was not covered under warranty, so therefore the appointment was cancelled and I was not notified. Mmmm, well the associate taking the original order entered the wrong year of purchase and stated they could not cover the repairs. After an hour on the phone and me drilling LG, all was rectified, so I thought. Tanstel was scheduled to come out again. Jacob came and stayed oh all of two mins and left.
Was told the part would be ordered and would be installed when received. Well 6 days later, still no part, have not been contacted and when I reached out, Jacob never returned my call. Jacob came out to replace the condenser and dryer on 3/6/2018. Fridge sprung a leak, Jacob attempted to weld it together, to much avail it didn't work. Jacob came out again on 3/7/2018 left and didn't turn the motor back on, both fridge and freezer still hot. Jacob returned today 3/8/2018 @3pm flipped a switch and by 3:10pm Jacob was gone. It's now 7:10pm and guess what, STILL HOT. LG has been contacted on all occasions and Arthur from LG states today, unless the fridge is declared irreparable, the fridge can only continued to be fixed due to still being under warranty. This is what having an LG fridge gets you. STILL HOT FRIDGE, FOOD HAD TO BE DISPOSED OF. SUCH POOR COMMUNICATION AND SERVICE ON LG AND TANSTEL ELECTRONICS PART.
I purchased these 2 items less than 5 months ago. The fridge stopped making ice, and the range is not working at all. I called LG and they sent a tech to fix it. He ordered a part, replaced it, and still the same, now they canceled today's appt, for no reason, and apparently tomorrow another tech will come to check again, then they will keep changing parts and guessing what it is. I told Customer Service that I have been like these for 2 wks already, with nowhere to cook, and I needed these to be fix ASAP.
I told them to please change my new range for another one. Mine has become refurbish since they keep replacing parts, it's not original no more. But LG continues to allegate, that they cannot do anything but just wait for the tech to see what it is. They say they cannot change my equipment for a new one, it can ONLY be repaired. I hope any issues like this will be covered under the "Manufacturer's Warranty", but I can see this is not true. At the end the Consumer can not even respond in the proper way and solve anything. What a shame. I am very disappointed, and for sure WILL NOT BUY OR RECOMMEND THIS BRAND TO ANYBODY.
The compressor went out on this top end refrigerator (lglmxs 30776s/01, on sale for just under $2700 ) at 2 years and 2 months-the parts were under warranty. It took 6 weeks and 2 days to get it fixed, and many, many phone calls to LG! Their consumer service twice referred me to repair companies that could not come through (you had to use their referrals under warranty), and when they couldn't get the job done, you had to wait another 5 business days to let them respond, then you had to wait another few days for them to find a location of another repair shop. This was getting old so I got Home Depot (where I bought it)) involved to put pressure on them. Finally LG let me find my own repair shop and it was fixed! OVER 6 WEEKS LATER-a near $2700, 2 year old refrigerator, by the way the labor was $700. NEVER another LG product for me!!!
LG Life is Good without their product in our home, called for warranty on refrigerator. LG wanted us to wait for four week to have their own service company come out and warranty the compressor. Four weeks without a refrigerator and eight mouth to feed at home wow, Referred me to an approved vendor who has the worse review I have ever seen. Wow! Now we wait for them to return our call. Should be interesting? Purchased stove, microwave, dishwasher, and refrigerator and three... See More.
First contact on Feb 23rd for compressor replacement, 5 years into a ten-year compressor warranty. Lengthy wait on hold,13 verifiable calls later, as of March 5th, there has been no authorization for a compressor to be shipped to the service vendor. Service vendor made 7 of 10 calls in one day. LG will not provide a direct number to reach the same person twice. They will provide you with a badge number and first name. When you call back, there is no way to get back to the same person. Today they tell me it takes five days to process a parts authorization. They also tell me it will be another 7 to 10 days before they ship the parts once they are ordered.
Once that happens, the service provider has to order the parts, and reschedule service at the home location. Both my self and the service provider have been sent to another company called Encompass who then has you start all over. I was told on March 1st that the authorization was in my email, all I had to do was open it. On March 2nd, I was assured it would be processed in 24 to 48 hours. Today, that has grown to 5-7 business days to approve parts. This has left me no choice other than to be a month or more without a refrigerator. The original purchase price was just over $2700.00 on sale.
These are the doors to our LG French door refrigerator. Before the refrigerator was 1 year old the black finish started peeling off the stainless steel exterior. According to LG this is purely a cosmetic issue and they refused to cover any of this with the warranty. I just wanted people to know black stainless steel appliances especially those from LG might be something you might not want to consider ever purchasing. We are very sorry we did. There are over 2,000 complaints already listed on the internet against LG refrigerators.
In the summer of 2015 I purchased a new LG French door refrigerator and spent close to $2k for it... and in May 2017 the piece of ** compressors went out and because I did not purchase extended warranties, I had to buy their service package which was $375 and it is good for 60 days. Well fast forward to Feb 2018, the ** is not working AGAIN!!! Surprised, surprised. It’s gonna cost me another $375 for them to come out to see what’s wrong with it AGAIN! I am sooo frustrated and feel sooo helpless to the point that I just want to scream and cry... WORST PRODUCT EVER!!! I NEVER, NEVER, have ever wrote a review on ANYTHING or anyone... LG IF YOU ARE OUT THERE DO SOMETHING!!!
In late June 2017 I purchased the fridge (LG 620L french door - GF-B620PL) from The Good Guys - Brighton and it was delivered late September 2017. First Service - the door of the fridge did not close well and when it did it did very loudly. The serviceman said it was a part was missing from the door. Did not hear for a while so got in touch and said it needed to be ordered. Second Service- (serviceman Steve) - initially said did not need part but then changed his mind and said it did. He sent a message saying part was not available and that fridge did not need part (even both said did). Door still banging closed. Third Service - Freezer section was icing. Man came out and said the drawer rollers needed replacing as door of freezer did not close well and that temperature was too high Put down to 13. Fourth Service - Came back and replaced rollers.
Fifth Service - All food in the freezer section had melted (thrown out). Asked why did not alert as was told if door nearly closed there is no alert. He also said temperature was too low and put it up to 18 and that we should check fridge regularly. I am very disappointed with LG service as we get mixed messages and I only got this fridge because reviews were good. I understand that there could be a bad apple in the millions made and can accept and asked to get replacement but response has not great. I have been very patient, I did not ask or claim for damaged food and accept that bad apples exist but I am not happy with the service and response I have been getting. LG customer service did reply and were abrupt and said they were happy what they did and that was it. No apology or was I happy! (Must of missed customer service lesson 101!) NEVER LG AGAIN!
I bought an LG stainless steel tall refrigerator recently & HATE IT! The thing is ALL POCKED MARKED and DENTED, they must use tin foil to cover it in because the thing looks terrible after minimal wear, 2 older people, no kids, minimal furnishings, in a corner... what a disappointment it is to even discuss this issue with their "customer service." Useless!!! I will never buy LG anything again... they make cheap, junk!
My TV Model No. LG-LED/42LA6620 got a problem as the TV was not turning ON, regarding this I had complained and an executive told that they will come and diagnose the issue. After couple of days, he came and saw that there is a problem in it and told he will return in a couple of days and went. But later he did not return at all. He did not even receive our calls and we were in search of help, but nothing happened. Later I called to customer care and you people told that it will be done on chargeable basis. Even visiting charges should be beared by the customer. I agreed for that and requested for the executive at my place. And you people struggled a lot to arrange a person to my place but you people failed to do that.
But we are the person who is suffering and ultimately our situation is like "Wait or Go" and as we got an expensive TV from you and fortunately or unfortunately I have got all LG brands in my house (TV, FRIDGE, WASHING MACHINE etc.,) and I am a promoter for LG product. But now am just afraid that how about future of the products I got. How the support and services for these products, am panicked. And after struggling a lot we didn't get any help from LG but we at the receiver end have to get our TV repaired and took that TV personally and went to the other city that is "Hospet" from Gangavathi for getting it serviced. After submitting that TV they told that it has to be diagnose and it will take a couple of days and we left our TV there and returned. After couple of days, they told that there is a motherboard issue and it will charge you around 7k to 9k.
I told them to go ahead and service it. I want the TV to be Fixed. But trust me I have doubt on those technicians over there, I am having an impression that I am in safe hands or someone trying to loot us. But still, I told them to go ahead and service it. Later after a couple of days, I get a call saying that it will take a month to replace it. I told, "Okay. Fix it as soon as possible." And later I get one more story that, "We need bill sir as this motherboard is not available as of now, if you provide bill then we will look for depreciation and you can go for another model." Now am really frustrated and just can't control myself for simple issue, I am okay with taking TV personally to the service center, I am okay with replacing a motherboard, I am okay with money, I am okay with time. Now it's a new phase. They are asking me to go for depreciation.
But I managed my self to get the bill and submitted to them but until today am in the same situation and TV is in the same condition. Today 23/12/2017 morning when I called to the customer care, I get these type of responses ie., "Sir you need to visit the dealer where you have submitted your TV," and, "We can't help you in this," what the hell is this response from LG customer care, I made him realise that he is working for LG then he told that he will arrange call back. Later I called once again and narrated all the story to that lady, she told she will arrange a call back. Thank God that I got a call from LG but now they started with new story which clearly shows that they are cheating openly to the people.
When I called in the morning and asked regarding the status of my TV, LG customer care people they told "part is not available" so it will take some more time. But after an hour I get a call saying that "sir your LCD has problem as we are testing on your TV but there is problem in display." Now here we can see clearly, that from main office they are saying part is pending, and from Hospet dealer they are telling that, "Sir motherboard we received and testing on it but there is a problem in LCD and it will be fixed with a charge of Rs: 24,000/- extra." If they tell us that it's going to cost you more in which we can go for other options by dropping the idea of getting this tv repaired.
This is so cheap activity done by you people to grab money or to drop the issue. If you people really need money/don't want to support then try to get it by earning with trust but not by cheating the innocent people, it's our hard-earned money we spend on buy expensive gadgets by trusting giant companies. Now I am requesting you again to the experienced/some qualified engineer to look into the issue and solve it. Really LG is stepping back from giving services. It's really gonna affect the brand. I was promoter for the company but you people are making me to go for worst condition... If this is condition for few more customers then soon it is gonna be in helpless situation. I don't know what kind of engineers LG is hiring not capable to repair a simple issue then what for they hire a so-called qualified developers.
LG French Door Refrigerator LFX31945ST/02 - This is an expensive refrigerator, so I was surprised that it stopped working after just 4 years. I do most of the repairs around here, so I started troubleshooting the primary symptom: no cooling, no error code on the display, lights, fans, indicators all appear normal. Freezer and refrigerator compartments were at ambient temperature, with user settings of 0F and 37F, respectively. I pulled the cover for the main PCB to see if an error code was flashing on its LED. No error code. I pulled the compressor and condenser cover to check the temperatures, which were at or slightly above ambient.
I noticed that, when LG assembled the compressor and condenser, it appears they used flux. The joints are brazed so this is highly unusual since brazing doesn't require flux, but the flux was never removed. Flux is corrosive so all of the brazed joints were severely corroded with up to 3mm of verdigris crystals (copper carbonate, a green, gritty byproduct of corrosion) on each joint. This corrosion issue, surprisingly, did not cause the failure, but it still required a great deal of time to repair and LG's QC process should have caught this. The main PCB was the cause of the failure, but the capacitor for the compressor was also out of tolerance and had to be replaced, which is also unusual for a 4 year old appliance. I would warn anyone who is shopping for a refrigerator to avoid LG. I don't think they perform any quality checks on their assembly lines, except maybe for fit/finish: 'if it looks good, ship it!'
LG French Door refrigerator LFX28979ST - This the second LG refrigerator I have bought in the past 10 years. I have had problems with both. I have spent over four grand not counting over 1,500 on repairs. In the latest one we have replaced 2 compressor for over 1,000 dollars in 7 months. If they know they have problems with compressors the need to fix it. I give their product a zero rating. The whole LG staff is worthless and of no help and just pass the buck.
Less than one year after purchase ($1700) we, as almost every other owner of this style LG French door refrigerator, experienced water leaking into the freezer drawer. Lowe's has been no help. The warranty does not cover this issue although it is rampant with this model! No one wants to work on LG because it is nearly impossible to get parts!!! NEVER will purchase ANYTHING LG again!!!
I cannot believe I have been duped by LG - I have had one problem after another with this refrigerator (LFXS29766S) that cost $2884.00 and was purchased in April 2015. Worked fine for almost a year. I called Home Depot where it was purchased when the ice and water on the door failed. They said, too bad it was 13 months after purchase and they only cover up to 12 months. Water failed again and had to be fixed. Now, it stopped cooling and no fan. Every service repair company turned me down to work on this fridge because they are notorious for being as one said "crappy" - needless to say, I am a very unhappy person and will NEVER by an LG appliance again. (I have a LG TV and dishwasher so they have lost a loyal customer.)
The 10 year warranty LG highlights on their compressor is misleading. We spent $2300 on an LG French door refrigerator in late November 2015, it stopped cooling in February 2018 (26 months). Two techs found the compressor failed. While the part is covered, the $600-$800 in labor is not. After reading other nightmares, we opted to buy a new fridge (NOT an LG) and contact an attorney. I would not recommend LG refrigerators nor will I ever buy an LG product again.
I spent a lot of money on the MOST expensive LG refrigerator, stove with two ovens, dishwasher and microwave. The refrigerator model: LFXS30726S/00 is the French doors on top and the pull out lower freezer with 2 drawers on bottom. I have had these for three years. I have 5 kids. We live in a nice, well kept home. Nobody trashes our things and yet these expensive appliances have failed us many times.
Refrigerator started collecting ice in the very back behind the panel (2 months into owning it). The compressor is bad after 3 years of owning. The part is covered but I have to pay $400 towards the labor and the parts not covered. I just lost 100's of dollars of groceries (just went to Costco and stocked up two days ago). The repairman says that he replaces this exact part over and over. LG knows that the compressor is bad and they won’t fix it. LG has foreigners who can barely speak English take your calls and they play dumb. The dishwasher is all scratched up and dented from little bumps that never dented my GE Profile appliances (granted they were not stainless). The upper and lower oven are a great concept but the upper oven burns the bottom of almost everything. The glass panel on the lower oven door had what looks like dark grease running in between the glass panels and you can’t clean it.
The microwave has been pretty good but it came shipped with a broken part. The refrigerator water filters are super expensive for what? THEY ALWAYS LOOK DIRTY. ALL PRINTS SHOW UP. Every little thing shows up on the stainless. Sears told me that they had upgraded the stainless on this product and the handprints don’t show like it used to... BULL CRAP. They look dirty from the time you get them until eternity. You can wash them every single day and they still look streaky and just plain embarrassing. And to top it off, we have no refrigerator for 6 people until Feb 28th providing that the part comes in on time. He says that the compressors go out on almost every one of these refrigerators and they are perpetually on back order. LG, you should be ashamed of yourselves. This stinks. I cannot afford to take 6 people out to eat every day. I trusted your name and fell for the looks of the product. Super disappointed with this purchase!!!
My LF French door refrigerator/freezer, model LFXS29626 is 2 years old; it stopped cooling and I had to have the compressor, coils, and coolant replaced. Since LG only covers labor for one year, I have to pay over $300 out of pocket for the repairs/labor costs. It is my understanding from the repair company, that LG has had this recurring issue, and that they have repaired four units within the last two weeks.
This is a letter I sent to the President and CEO of the Co. I am writing in regards to a repair problem I'm having with my LG refrigerator model #LFX31025ST. At the beginning of May 2017 I noticed that it was not cooling properly and making a strange sound. Within a few days the temperature was well above normal range 45 degrees plus and continued to rise in the both the refrigerator and freezer. At that point I made a call to LG, (May 8) and was told my extended warranty was expired but I was still covered with my manufacturer warranty for the compressor. I then purchased a warranty from Assurance as suggested by LG customer service for the cost of $358. Had an appointment set up, then waited 16 days for the first appt.
The first technician that came out said it was the condenser and he needed to order a part. (Service date May 19.) The second tech came out on (service date June 5) to install condenser and said the compressor was bad as well and that apparently the first tech missed it. He then proceeded to order parts but never bothered to call when they came in, until I called 4 or 5 times to inquire. My next service date was on June 21. Repairs made, but still did not cool! He also made a total of 3 cuts to my new kitchen floor which I have pictures of and never mentioned it to us! We didnt notice until the Authorized LG Tech saw upon pulling out the fridge for the 3rd repair.
Our next service date was June 27, but the tech was a no-show. Called LG and they apologized and said it was their fault for not confirming. At that time I was set up for another appt. on July 5. When they didnt show again I was told by LG that when they called G&A Appliance (the co. that had been servicing us) G&A stated there was nothing more they could do. I still dont understand why they would make me wait another 8 days before saying something. So LG set me up with a Authorized Service Tech who came out on July 19. He examined the fridge and found the subsequent work to be inferior and not complete. More parts needed to be ordered and installed.
Next repair date July 25, work was done, system seemed to be cooling before tech left. Was advised not to put anything in it for a couple days just to be sure. Over the next 48 hrs the fridge got down to a temp of 45 but no lower and the freezer got to 20 but no lower. Called LG back to sched. tech to come back out and was told there was no openings. I asked to speak with a supervisor and got a nice woman named Brenda, who said she was putting me on a anytime/anyday timeframe. She was also marking it as a reclaim.
Waited 6 days and never heard from anyone so called back on Aug 2 and spoke to Jewel who said I was on the sched. for Aug 8. Well Aug 8th arrived and no service tech!!! Called and spoke to Jason this time and was told I needed to sched. my appt. through Assurant because my original warranty was up. Well my compressor is warrantied for 10 yrs so no, my warranty is not up and the repairs thus far have not worked. Well I complied and called Assurant and was told they have no available appointments... Really?? He said to call back in a few days to see if there's an opening. I have never heard of such a thing.
So in summary I've been without my refrigerator for over 3 months with apparently no fix in sight. Spent countless hours, yes HOURS on the phone explaining my problem and setting up appts. I bought my LG refrigerator only 5 yrs ago along with a stove, microwave, and dishwasher all LG. The fact that the fridge had a 10 yr compressor warranty was a big part of our decision to purchase, not mention the roomy interior as opposed to other manufacturers models and the excellent LED lighting! At this time I'm asking for a replacement or refund of this product which you have been unable to repair under the warranty. I feel that I have been more than patient in this matter. I really can't continue to live out of a cooler. I appreciate you taking the time to read my email, I look forward to speaking with someone to resolve this matter.
We went with a larger cubic footage from the builders model. LG purchased through Costco, so you are backed by the best, if there is a problem. Great freezer space and interior flexibility of shelves in the refrigerator section. Extra storage area for frequently used items, milk, water, condiments is a great add on.
We purchased a LG side by side refrigerator 3 weeks ago from Home Depot. This morning water started pouring out of the ice maker! It flooded our kitchen and dining room before we could get the water shut off. We have spent the rest of the day on the phone with Home Depot first and then LG customer service. On hold for approximately 2 hours total. Bad customer service and for $1700 bad refrigerator. Last word was they were trying to find someone to come out. It should only take them 3 days. Meantime all the food in my freezer had water poured on it. Now it's frozen. It's a mess. I will never purchase another LG product!
This is my second LG refrigerator #LFC2277OST with the same issue of ice forming in freezer after 2 days. I will be returning for a different BRAND!
LG TV expert review by ConsumerAffairs
LG, formerly known as Lucky Goldstar, is a Korean appliances company. The company, based in Chaebol, South Korea, has been in business since 1947.
Storage options: LG refrigerators come with different drawers and doors in a variety of configurations to offer customers the best storage options available.
Door-in-door: LG sells door-in-door refrigerators. These are refrigerators with an extra door connected to the other door to grab snacks easily or keep things more organized.
Energy Star: LG's refrigerators are Energy Star certified, so they use less energy.
Accessories: The company also sells convenient accessories for its refrigerators, such as replacement water and air filters.
Customization: LG's refrigerators can be customized so that homeowners can fit them into different sized spaces.
Best for: Homeowners and college students looking for a refrigerator for everyday use.
LG Refrigerators Company Information
- Company Name:
- LG TV
- Year Founded:
- Korea Sout
- (800) 243-0000