LG Refrigerators

This is the first time I've ever written a review, ever in 42 years but I'm so dissatisfied with LG's customer service that I feel it's warranted. I had my $4000 LG refrigerator less than a year when problems started. The issue started as a loud noise that's ended in the refrigerator not working at all. I called customer service immediately when the noise started and they went thru a series of self-tests by phone to determine what the cause was. Initially the rep suggested it was a fan issue. So we re-leveled the unit and the doors as suggested (because according to LG this isn't covered under the warranty).

LMXS30776S - Bought this fridge 20 months ago paying over $3500 and it is already broke and the people responsible for taking care of repairing it won't do anything to help me. I would never purchase any type of LG product ever again. Be very wary.

French door in door refrigerator with ice dispenser - I bought this refrigerator from Fry's Electronics about a year and half ago and it worked like a champ during the warranty period but while we still joying and dancing being too happy with our purchase and as if there was a timer inside this thing and just right after the warranty was over things began to fall apart one thing after another. I bought this refrigerator for about $2100 and so far it did cost me $1185 for repairs because as it turn out the parts were covered but not the labor. LG customer service stunk the high heaven as they were not able to replace the lemon that I fell for. For the rest of my life, I'll never buy anything made by LG.

My LG bottom door refrigerator started having problems in June, the freezer stopped working. It took 2 months before someone would come and look at it. Then the part was no longer made. Since the part was under the 7 year warranty, they said they would replace my fridge or give us a refund. I've called, and called, and called, each time talking to someone different, just for them to tell me to await a call in 3-4 business days. Each time I had to call them back. Now they say they are only giving me a few hundred dollars instead of a full refund! Ridiculous! I will never buy a LG product again!

2011 LG refrigerator with linear compressor went out on 6 year fridge 8-20-2017, has a 7 year warranty on compressor. I and my repair guy have had multiple contacts with LG customer service. They shipped the same wrong compressor twice, and my repair guy installed the 3rd compressor and it cooled for almost a week, and went out again, he came back and worked on it again, and it is not cooling again - this will be the 6th service call for this problem. I had paid $500 in labor. Customer service has been completely unacceptable with this problem. I have asked for a complete refund on this fridge and refund for all repair bills, but LG has lousy customer service. I have contacted my local TV channel in Charlotte NC - Action 9 to see if they can help. Got a reply email from them last Friday - hoping they can get some results in this matter. The fridge is registered with LG, my son has all the paperwork for this as he is helping me deal with the problem.

I have spent well over an hour on the phone with 3 horrific customer service techs. None of the three had a passable command of the English language, nor did they understand English well. To use a company with such low standards speaks volumes on LG's lack of commitment to ensure customers are serviced properly. I will not buy another LG product again for this reason alone.

Nine months after I bought model LFXS30766S it quit cooling properly. LG technician could not find reason. Since that time, now over two years, LG has given me the runaround and done nothing but suggested I get another of their technicians to service. I have been completely without this unit all summer. They now tell me it was installed improperly. This was a faulty unit from day one and no one's fault but the factory. They have told me tough luck!!

After our purchase of LG refrigerator, the compressor failed 15 months after purchase date. We had it replaced costing us 400.00 labor. It failed again 5 months later and it will cost another 400.00 for labor but how long will it last? After losing everything in refrigerator twice! I'm not going to have it repaired. I'm buying a new one. And it won't be an LG. Anything that is rebranding by LG anything that looks like an LG anything that has an L or a G in its name.

Bought an LG LMXS30076S refrigerator July 2016 and Sept. 2017 everything suddenly thawed out. Called LG several times and they said it would be on me since I didn't buy the extended warranty. They sent me the # for the 1 and only place that handles their repairs within 60 miles of me. I called them and they didn't even want to deal with my refrigerator since they said they always have issues getting LG to reimburse or pay them for parts and service. I'd have to pay $89 to just have someone come out to diagnose. They came a week later and said all the Freon leaked out and I would need to have the entire cooling unit rebuilt. It would cost $1200 in parts alone! I called the store I bought this from and they worked with LG and they said they would cover it (how "nice" of them).

We bought an LG refrigerator in March of 2017. It's a door in door. The problem we are having is with the doors. The door in door isn't closing and sealing properly. We've had 5 service repair guys out that we couldn't really speak English and they continue to tell us the door is closing properly which it isn't. When we open and close the other door it ends up pushing the other door open and then that door doesn't close by itself. LG won't give you the time of day. All we would really like is for them to replace this unit and move on. But they don't want any part of it. You spend $2500 to $3000 on a unit you expect to work properly and they could really care less. I would not recommend LG products to anyone.

Purchased an expensive french door refrigerator in 2015. In 2016 the motherboard went out and we were out of a refrigerator for 2 weeks. Was advised to purchase the extended warranty to lower the repair cost (to $300). Now, in 2017, the compressor is out and we are again without a fridge for a week and lost all our food. The kicker? The compressor is under a 10 year warranty but only for the $160 part. LG is still charging me $400 for labor. It's their flat fee for warranty work, regardless of how long it takes. They overcharge for the labor to cover the cost of all the parts they have to replace.

This is the worst appliance (LG Refrigerator-French Door) I’ve ever purchased. The condenser had malfunctioned TWICE in less than 18 Months. I purchased it brand new from Home Depot in May 2016 and 35 days ago I had the condenser replaced as the temperature stopped cooling, and a week ago, THE NEW condenser stopped working, too.

1st I contacted LG and because my dryer was purchased in Nov 2014, it was out of warranty. I was provided a schismatic to properly identify the part I needed (A255 - see exploded view of page 49). I was also required to work with an "authorized parts distributor" near me (California). I initiated my order the 1st week of August and got 2 incorrect parts because LG Parts Department does not label their items correctly!! The authorized dealer was apologetic and I was given a full refund.

After just 5 years my $2000 LG Refrigerator two drawer freezer died. LG customer service is a hair pulling joke. Repair service said they could replace the compressor but it would not last. So after 5 years my LG refrigerator will go to the landfill. I picture all these beautiful refrigerators lined up at the dump. DO NOT BUY AN LG REFRIGERATOR. Joined class action suit.

Who is up for a lawsuit against LG LFXS29766S refrigerator? This is unacceptable. I bought mine in 7/2016 and the compressor failed 9/2017. Called them and they don't care. I think we should all file a lawsuit against this horrible company.

LG LFXC24726SS refrigerator - Less than two years old, catastrophic compressor failure. Need to rebuild the cooling system. Ice maker had also previously failed. Not surprisingly we are disappointed with this purchase and would not consider buying this brand again.

Purchased a LG refrigerator Dec2016. Aug 31 2017 the unit stopped working we lost all of our food. Approximately $357. We contacted LG. They gave us service contractors names (since they have no direct service). We contacted the service companies. They stated they would not work with LG. Called LG back. We finality found a willing service company after one week. However he asked us to diagnose the ref ourselves and then let him know what the problem was and he would help with the repair over the phone. Now after 2 weeks and dozens of calls to LG we received no help. In the meantime we had to purchase a small cooler so we could purchase some food and keep the items cool.

Purchased French door LG refrigerator in July 2016 from Home Depot. Freezer not freezing ice cream products. Worked with LG customer service and problem not solved. Ask for tech to be sent out. Told it would cost $325.00 to have tech sent out. I paid good money for this fridge. Not going to spend any more. 14 months and freezer will not freeze ice cream. After reading all the complaints on LG sorry I ever bought this junk. Beware.

We purchase fridge January 14th, 2017. First time coming out for service on ice maker May 5th, 2017. 5 times in a row for same problem. Still the problem exist. Has leak water all over my floor and into my finished basement. They continue to try sending out technicians. Most recent technician refused to come out if fridge has been serviced so many times before. LG's answer to this is they will send a different company out. Their warranty only includes service and parts. They will not do a replacement or refund. I have a new baby in the house and have been without a fridge totally for 5 weeks. Refrigerator or freezer not working now.

My LG French Door refrigerator was just under 2 years old when it stopped cooling. Bought it on 9/15/2015, and it died on 9/10/2017. Called LG to find a certified repair person, and not a one would provide service to me as I was outside their service area. This was despite only being 30 minutes away from a Home Depot from whom I bought it. I went round and round with LG on how to service this refrigerator and their lack of repair service. The closest certified LG repair shop would not repair LG compressors! Really!! LG gave me the OK to use a local repairman, they diagnosed it as the compressor, which it was, but would not touch it. Another local repairman told me no one wants to service these refrigerators.

We purchased a LG 30 cf refrigerator with French doors Feb. 20. 2015. 6 months after we had major defrosting problem. Ice cream all over plus spoilage of other foods. Again about 6 months later, same problem. I took out 2 year extended warranty. Glad I did. About 6 months SAME problem again about 20th of July. SAME problem. Each time it takes about 2 weeks to get part. It did NOT solve problem. NEW PART on order. All within 2 1/2 years! They will NOT even REPLACE a gallon of ICE CREAM. I had not been able to use my nice LG 30 cf refrigerator for about 10 weeks total. Our previous refrigerator was a GE 27 cf. We kept it as a backup. We bought a NEW 30 cf GE. Our older one was 14 years old. It still works great. My opinion - LG is a nice looking unit. They make great watches - LOUSY REFRIGERATOR and VERY POOR SERVICE.

LG refrigerator Mod.# LMXS30776S/01 - As many other buyers have pointed out, these refrigerators are garbage. Mine quit within 18 months of purchase, I had a local repairman who replaced compressor and still does not work. I can get no-one to help me at LG, and they have no service personnel within 100 miles of my area. Several people have suggested a class action lawsuit, and I would be a willing participant. I will never, ever, buy another LG product.

I'm another compressor failure customer getting completely screwed over by LG. They won't fix it. They won't Supply the compressor. Weeks going by. Out several hundred dollars of food and no fridge for 4 weeks. This is incredible. Paid $3,000... LG Imports should be completely blocked from the US. They should not be allowed to sell any appliances in the U.S. They're screwing over thousands of customers in the United States and I'm sick of this. I also had an LG dishwasher that was defective and end of broke three times within a year to the point that I had to get a refund. I mean you know I'm not alone here. There are thousands of people reporting the same issue. It's time that the U.S. government block LG from exporting anything into the United States.

We bought a home that had a completely remodeled kitchen with a brand new LG LRFD25850ST refrigerator (French door style, with freezer below). It is a beautiful LOOKING appliance. The ice maker works. That's the only nice thing I can say about it. When you open the doors, in just a few seconds it starts beeping the "open door" alarm. This is not a defect. It is designed that way. The problem is that the time before the alarm goes off is not settable, and it comes on so soon that you cannot possibly put groceries away before if relentlessly goes off. In fact, it's darn hard to even get things OUT of the fridge without it going off.

On 10/12/2015 we purchased a 46 LG 30 CF 4 DR Refrigerator from Sears. It was delivered and set up around the 21st of the same month. Once set up we noticed scratches in both doors and a couple weeks later were replaced. Because we were having things completed in kitchen, it was unplugged and not used till the beginning of January 2016 at which point everything was fine with this $3000.00 plus refrigerator. On September 1st we got home from work and opened the refrigerator and noticed that everything in there was hot.

We bought our LG French Door (door in door) Bottom Freezer Refrigerator in October of 2014 |Model#LMXS30776S/00| when we built our home (along with an LG dishwasher, stove, microwave and washer and dryer). At $3,999.00, we really hoped it would last without problems. Unfortunately I didn't read any reviews before purchasing ALL LG appliances... what a mistake! On September 18, 2017, I came home from work to find that everything in my refrigerator was barely cool and everything in the freezer had completely melted! My brother-in-law is an electrician and works on appliances so I called him to check it out. After determining that the compressor had gone bad, we called LG to order the part. We spoke to someone who transferred us to tech support.

Product: Refrigerator. Model #: LFXS29626S. Recently I purchased what I believed was a top of line LG refrigerator. At the time of my purchase I truly believed that I was making the absolute best decision and that I was purchasing the very best refrigerator line that money can buy, however I now feel like I have made the absolute worse decision and I feel totally exasperated because my family and I sit here in our home living out of coolers for over 6 weeks and constantly managing ice to keep our food from spoiling. The problem is that this refrigerator has been out of order since August 8th, it is now Sept 19th and we are facing the 5th time of parts being placed on back order.

Purchased a LG French Door Refrigerator from Home Depot in 2011. Almost 6 years to the date of purchase the unit quit working. After calling LG they stated that the compressor was covered but not labor. Lg suggested two certified appliance repair resources in our area. First referral never returned our call. Second sent a service person out on a week. Technician stated that our unit was the cleanest unit he had ever seen but unfortunately the compressor was bad. Our out of pocket expense will be $600.01 for a refrigerator that is only 6 years old! Our previous refrigerator was 28 years old and cost 1/3 of the cost of this LG. Called LG to file a complaint with no satisfaction. In fact the LG Representative said "LG could not help with any labor cost and that we should remember that the unit USA man made product and was not perfect." Really!?? I will never purchase or recommend an LG Product to anyone!

Bought an LG French door fridge for $2,500 18 months ago and first the ice maker stopped working at exactly a week past 12 months, so out of warranty. Paid extra just to have that ice maker, what a waste, so this morning we find ice cream melted and steaks thawed in the freezer. Oh great, the freezer is broke at 18 months. Call LG and they say they will pay for the parts to fix the freezer but we have to pay for labor, guess how much? They say starts at $500 and that is if it is what "they think" is the problem. I don't think so. I would rather take that money and buy a different brand that will last. Oh and I just bought an LG microwave last month, I figure this time next year I will be buy another microwave. Talk about disposable appliances. Did an internet search about LG products and it doesn't look good.

LG Refrigerator - French Door, Bottom Freezer - The compressor gave up the ghost 6 1/2 years in. We had hardware issues with the ice dispenser twice during that time. The compressor was $450 for just labor to fix it. I've had Whirlpool units last 20 years and longer. This is a junk product. Buy something else.