LG Refrigerators Reviews

Bought LG refrigerator. After 5 years compressor went out. Lg replaced- 6 years later went out again. Lg says not their problem. Out of warranty. You sell a faulty compressor that is garbage and have been sued over it. You know this but choose to screw the customer. If you can’t make a compressor that last longer 5 or 6 years you shouldn’t be in the business.

Do not buy LG products! To say their customer service is bad is being kind. Three calls for service on a washer (cold water setting does not work) and all I get are YouTube videos and advice on checking everything but the control board. Lines are not switched, cold water line is not clogged at the machine (needed help moving the washer/dryer tower). Unit is 4 months old.

Well after a year compressor went out. Then 2 years later icemaker quit working like all POS Chinese made crap. Some billionaire is making it well in life. But at least it’s cheap. Around $1500. Never buy this brand. It’s horrible.

I bought an LG LFCS22520S in 2023. The refrigerator has been nothing but problems since the beginning. I called the company to complain that it was extremely loud. They indicated there was nothing they could do about that. Pieces of plastic have broken off on the inside of the fridge. Normal wear and tear is one thing but this is just really poor design and inexpensive plastic. I paid quite a bit of money for this refrigerator. 3 years in the freezer motor quit. Now another $400 later, I will never buy another LG product. Customer service was very unhelpful. Sorry I bought it.

WOW! All the reviews are the same! Bought my LG fridge from Costco, $4,000 4 years ago. Went out 3 weeks ago and still no fridge. LG considers the purchase an out of box with no warranty. We have called the service department at least 10 times. Yes, their call center is in Korea, they are very scripted. They say what you want to hear. Sad to see they work hard for very little. This large company taking advantage of them. Our unit is making ice and cold water, but the freezer and fridge is not cool enough, at this point I will need to purchase a new one. I will not buy at Costco ever again. They were no help. Any suggestion would be much appreciated. If I could click on a - 10 stars I would.

Our new LG refrigerator/freezer stopped working 2 days after installation. After more than 2 hours on the phone "troubleshooting" service under the warranty was scheduled for more than a week later.

Family of six here living without a refrigerator because it has taken a month and a half just to get a technician out. Said technician says need to order part and leaves. That was last week. Today I get a call from LG stating that the ticket has been open for a long time and do I really want to fix the unit? My wife has been offered a few times to skip the fix and come to another arrangement. It is under warranty. I have never waited months to have an appliance fixed. Refrigerators used to run much longer than five years before needing major repairs. Something is very wrong here.

Have been waiting for a call back from LG Customer Service - and I use those words loosely - all day. This expensive 3 years old french door refrigerator of ours was just repaired in March after we awoke to a watery mess on our kitchen flooring. After waiting nearly a week for a repairman to finally arrive, we had to pay $400+ (despite a warranty covering parts and labor) for a new upper icemaker fan. Today, we awoke to another flood on the flooring and both upper and lower icemakers and the freezer no longer functioning. After spending most of the day cleaning the floor and transporting freezer contents to various kind neighbors, we sit and wait for LG to contact us. I miss the Kenmore fridges I bought at Sears which always lasted, without repairs, until we sold the house. I will never buy anything made by LG.

LG might make a good refrigerator but you couldn’t prove it by my experience. I have owned very many refrigerators in my lifetime and cannot remember ever having a bad experience with any of them regardless of brand. 5 years ago when we had our kitchen remolded, we bought the high end French door with 2 freezers and 2 icemakers. At first, no problems. Then after a couple of years (note it was now off warranty) I could not replace the water filter and successfully perform a water filter reset and the filter leaks into the refrigerator portion. I have been on the phone with Lg tech support and performed all the actions they suggested to include unplugging and leaving it unplugged for several minutes so the refrigerator could reset. Nope! I am very disappointed with this refrigerator and am seriously considering buying a new refrigerator manufactured by anyone else!

Purchased a LG refrigerator from Lowes and had it installed 7/23/26. Having problems with the filter water switch sticking when it is in the "on" position and pumping water all over our floor. LG is dragging their feet in sending out a repairman....They want me to try and fix their defective parts.

I had a brand NEW LG refrigerator delivered on July 14, 2026. It stopped working a half hour later. The freezer fans stopped working. I have spent a month back and forth with LG and keep getting the runaround. The Part is always on Backorder, they give me a date for delivery in a few days, then it doesn't come in and they give me a new date etc. I am now asking for my money back or a replacement, and when I call they request documentation, which I send. Three times now I have sent what they ask for they say I need to call again and they will refer it for review.

My 4 year old LG refrigerator stopped working. I called numerous people to fix it despite having an extended warranty plan with Sears/Cinch…. No one was able to come out and fix it until I called several places. FINALLY an Lg tech guy came out today and replaced 2 fans. 20 hrs. Later the refrigerator part is not cool enough. The lower ice machine is not producing ice. I paid $322.90 for this service because my warranty company couldn’t find someone to come fix this problem. To say the least, I’m extremely disappointed either way LG and Sears/Cinch warranty companies. Now I have to call the tech Back to let him know the problem. I would not recommend an LG product. They are inferior.

Recently acquired a LG Thin Line French Door Refrigerator. It came with the house we bought. All went well until the Freezer Fan failed. Called LG for service and was told they didn't service our area. We finally found someone to service problem and new LG part failed again. Called LG 3 times to get service and was finally told there was "no way they could help us". We were on our own. This doesn't sound horrible but I spent hours on the phone with people I could hardly understand or even hear in the loud boiler room they were working in. Finally I asked "Can you help me yes or no"? The answer was "no". Fair warning to all!!! If you want a company that sells you an appliance but won't service it and sells faulty parts, then buy LG. If you want Quality, Service, and integrity stay away from LG. Peter on Sanibel

Don't waste your hard earned money on an LG French door refrigerator with in-door water & ice maker. $500.00 for a defrost heater repair after 3 yrs. on a new unit.

We have an LG fridge, and the compressor went out. Parts were back ordered a month. The technician was great. He deems refrigerator unrepairable after we waited nearly a month for a compressor that didn’t fix the issue as LG said it needed. The technician wrote in the order that it wasn’t repairable but LG still says the paperwork is written wrong. They won’t call or email the technician what they need to make it correct. I’ve talked on the phone with reps who say they see the note but it’s apparently in the wrong place and won’t replace the fridge. This back and forth has gone on over two weeks. We are now a month and a half out with no refrigerator. My daughter is chronically ill and has medications that have to be refrigerated. In addition to the food, we lost $28,000 of medication for her. I can’t get the next dose because I have nowhere to store them. They’re aware of this and still aren’t refunding/replacing it as per warranty.

I bought my LG $2200 fridge in May 2021. It stopped cooling in September 2026. I was advised that the compressor issue would be covered under manufacturer’s warranty which lasts 10 years. LG has a “flat rate fee” repair service that costs $400 PLUS tax. That should cover labor and parts. I still have to pay that full fee even though it’s covered under manufacturer’s warranty. The customer service is awful, the repair keeps getting delayed, and I have no fridge in my home. I can’t believe a large company can get away with this poor of a product and support. Save yourself the hassle and buy a better brand.

Bought a LG refrigerator when I moved into my home in 2022. It has already broken down and the repair man assigned by LG hasn’t been able to fix it and is filing a return authorization. I’ve been without a refrigerator for a month now. The customer service contact that I’ve had with LG has been horrendous. They’re unhelpful and have not stood by their product. This fridge isn’t even 5 years old, I spent A LOT of money on it and they’ve done nothing to help expedite the situation. Like I said, a month without a fridge thanks to LG and the issue is still not resolved.

LG products are completely unreliable. My fridge was part of the compressor recall, so LG replaced the original compressor and now that replacement has failed too. When I contacted LG customer service, they told me they couldn’t help because the 2021 replacement part warranty is tied to the original 2016 purchase date. Their “solution” was to give me a list of repair companies. That’s it. This brand does not stand behind its products and their refrigerators do not last. I will never purchase another LG product. Stay far, far away.

I expected top notch quality and reliability by buying LG fridge. Soon after the 1yr warranty was up the dreaded FFE code appears. I tried all the easy tricks for resetting and the error code would resurface. I looked for ice build up in the fan motors and didn't see any sign or visual issues with the fan motors. To fix the FFE error code you must buy the whole back panel with the fan motors. For my specific model it took the Aeb76044903 replacement part. Of course LG is SOLD OUT and no parts for over a month, no wonder everyone is needing one to hopefully salvage their fridge that they had hoped would last many years hassle free. We expected better from LG appliances and got nothing but issues in return. We bought the LG appliance package so we have had issues with the microwave which luckily was still under warranty and we took it back and exchanged it. My word of advice is don't ever buy LG, go buy any other brand.

Purchased LG refrigerator in November 14, 2020. On July 23, 2026 refrigerator ceased all cooling. The only service company in Roanoke, Va that would check it out was Sears Home Services. Technician condemned compressor and evaporator with a repair estimate of $1700. 5years 8 month longevity is unacceptable. Ordered a new GE to replace LG. Will never buy another LG.

Waiting a week to replace the compressor for a warranty repair!!!! Lost tons of food and using a cooler for a few items I have left!!!!! The compressor often goes out from what I’m told! Never purchase an LG product again!

Well like so many before me got a side by side with freezer on bottom 25 cubic foot fridge. Looks beautiful but not 5 years old the compressor went bad on as I type this luckily for me I had a small "garage" fridge that even after not being used after 3 years plugged in works just fine so no loss of items. Moral of this story - don't ever buy a thing from LG. Waste of time and most importantly a total waste of money.... Went and bought a media brand deep freezer. Great products. Buy such things from them, not this sad joke of a company (LG).

My LG Refrigerator LFXC22526D at $3000 has a well known defective water filter assembly. I did not know this before purchase. The internal alignment on the filter interior housing twists out of alignment when removing the old filter to replace it with a new one. Looking online this is a very common defect. There are suggestions for fixing but if the assembly is damaged while trying to twist it into proper alignment and you can't get the old filter reinstalled then the refrigerator will not operate as it will leak water everywhere. The repair per numerous online reviews is approx $400.

Bought a New Refrigerator top dollar 2 weeks ago. Never got cool? Been on phone wasting time with LG support 4 times wasted hours. Support team in Korea? They said scheduled repairman to come will call you today? 4 days no call. Called Lowe's. They said bring back but dont have another to replace. Waiting on backorder to give date? 2 hours away I bought a whole house of appliances so fridge has to match. Will never buy LG again. Now I have to take out of house. Rent U-Haul because Lowe's doesn't deliver her and bring back when other comes in? Waste of time and money.

I’m disappointed with the long‑term reliability of this LG refrigerator. The compressor failed just four years after purchase, which is far earlier than expected for a major appliance. Fortunately, the compressor was still under warranty, but the failure was a major inconvenience. Not long after that repair, the icemaker began leaking water at around 4½ years of ownership. That issue was not covered under warranty, leaving me with another unexpected repair cost. The refrigerator looks great and performs well when it’s working, but two significant failures in under five years is unacceptable for the price. I would not purchase this model again.

Buyer Beware!!! I WAS a Big fan of LG products!!! I thought price and quality were Great, until Both of my French Door Refrigerators I purchased the Compressor went out in them just shy of 5 yrs each. Compressor has a 10yr warranty however they ding you with a flat fee $450.00 labor charge for each one. The TVs also worked great for a few years until some component goes out in them and you can no longer get internet so no more streaming any apps on them. Called about service and they told me "out of warranty", cost to fix is more than buying a new one. Uhhh not happy. 🤨

I bought a refrigerator that it's manufactured. Not working for weeks. I'm trying. I have been throughout food and even my special needs son, LG IS FRUAD, I have evidence if anyone wants proof.

I absolutely loved my LG 4-piece kitchen suite of appliances…until I didn’t. My French door bottom freezer-refrigerator, which is exactly 8 1/2 years old, is in the process of failing. From all the research I have been doing, it sounds like it is the compressor that has been part of class action lawsuits that have erupted because of the inherent design flaws.

We called customer today, because our refrigerator not cooling properly. Lady was super mean, not answering our questions properly and then she hang up on me. Is this customer service LG provides these days. What kind of people they have working for people. No LG products for Life. Very disappointed.

Sadly, my LG refrigerator failed after 6 years of service. The technician told me freezer side defrost failures are common for my my model (see picture for model and year of manufacture details). When I purchased, I was expecting more than 6 years of service before a failure.

Less than 10 years ago we bought a 4 piece LG kitchen suite... Since that time the Microwave broke down twice then the 3rd time had to be replaced! The dishwasher has broken down twice, the Double Stove has been repaired 3X and the Double door refrigerator has broken down 4 times including today! Loss of food, loss of time, loss of money along with the inconvenience of having to continually have these items repaired or replaced!!! Our Maytag Gemini refrigerator that this LG replace is still running in our garage units 22 years old!!! This is totally unacceptable for a so called top of the line product!!! Never again!!!

After 4 years our refrigerator has failed. While we can hear something running the unit will not cool down freezer or main storage area. We called the warranty department and was told someone would be in touch. After 3 hours we called back and was told someone will contact us. We waited another 2 hours and called again to only be told they would make the warranty as urgent. We called back 2 hours later and was told they did not have someone in the area and if we did not hear something by next Wednesday to call back. We asked could we contact a local appliance and was told this would void any warranty we have on the unit.

My experience with LG has been one of the most frustrating customer service experiences I have ever had. Since purchasing my refrigerator, I have experienced repeated failures that required the compressor/motor to be replaced twice. As a result, I lost a significant amount of food due to spoilage and incurred substantial out-of-pocket expenses. I also had to take multiple days off work to accommodate technician visits and service appointments. The delivery process was equally disappointing. My refrigerator was delivered multiple times, and during the process, my hardwood flooring was damaged. The damage was serious enough that I had to repair and replace portions of my flooring, creating additional stress, inconvenience, and expense.

LG French Door-in-Door. Delivered August 2020, Failed May 2026. We were out of town, everything ruined. Bottom line- LG doesn’t care. Started repair process May 22, still fighting through the lies and misinformation that they call a repair service today (June 23). No closer to a solution. They have permanently lost this customer and hopefully anyone who reads this, and everyone that I meet. I sent my tale of woe to the prez of LG; he don’t care!

At 7 years and 1 month, the compressor failed. Hundreds of dollars in food in the trash. Our model does have an extended 10-year warranty from LG on the compressor only (because they got sued for faulty compressors in 2020). Labor is a 5-year warranty (labor is about $900 in our area). LG has a "flat rate" option but guess what, that only for units less than 7 years old. Customer service gave us the name of a few certified repair places in our area. The nearest one, 1½ hours away! Won't send us the compressor to get our own guy. Love the look, and until a couple of days ago, I would have recommended it. Lucky for me, I have a 15-year-old Whirlpool in my garage as a backup. Guess new and shiny isn't better after all.

The worst fridge and customer service are the worst. I paid for tech to fix my fridge and he left it in pieces. Fridge is not repairable and not getting my money refunded. Paid 4000 at Home Depot for this fridge. Quit at 7 years old and it unrepairable due to a leak. I’m sure this won’t get posted. I will find other platforms.

Don't buy fancy stuff, that's doesn't work last longer, I bought LG refrigerator. Within 2 year had problem. They fixed it but again within 2 year has same problem. Is not working.... Asking for $400 to fix it... I don't recommend it to buy this kind of product.....

6 year old LG French door, double bottom freezer quit working, known trash compressor is noisy and still under warranty but LG customer service bots and foreign call center is designed to frustrate you and drag it out to the point you just give up and buying a new refrigerator so they don't have to warranty it. After the 4th contact I was told a repair tech would reach out within 48 hours, that was over a week ago and nothing. I've also had problems with my microwave, stove and dishwasher. All black stainless matching LG products. Temu level product and customer service. Just awful.

This is the 2nd LG refrigerator I have had. Both have not lasted 3 yrs. They SUCK!!! I just had to purchase a new one but stayed away from LG. Life is not good **! Your customer service is pathetic which I called yesterday. Of course what I needed was not covered under the warranty and you wanted to send a service tech out and charge me for parts and labor. NO THANKS!!! Just went out last night and bought a new fridge. I will NEVER recommend any of your products. I will also go on all my social media platforms to bad mouth your products. I would have given ZERO stars but was forced to give 1. LG doesn't deserve even 1 star. I also had a top of the line LG. My husband wants to bring it to your headquarters and drop it out of his vehicle because he says your brand is shit. Now I see why you have a 1.1 rating on this site.

I purchased an LG Refrigerator about 8 years ago. About every year to two years apart, I needed repairs. It didn't stay cold, or it made loud noises. They rebuilt it a couple of times. Come to find out from a repair tech, it wasn't defrosting right. He told me I had to unplug it and let it thaw for a day. I thought it was frost-free. After 5 repairs, LG said parts aren't available and go away. LOL. I talked to a couple others that owned LG Refrigerators. They got rid of theirs at about 5 years too. LG didn't cover the loss of food. I figure I lost close to $1000 in food. I wanted a replacement and they refused. I did buy mine from Costco. They only help for so long. STAY AWAY FROM LG REFRIGERATORS. Or come and buy mine. It is an oversized bread box. I've had a Whirlpool for 20 years, runs GREAT. I have 2 Refrigerators in my kitchen, so I have one that works. I bought the LG, it looked pretty, cool style. mistake. BUY AMERICAN!!!!!