In a recent blog post, the company took responsibility for the issue and noted that it only affects a small number of devices manufactured within a specific time frame.
“Apple has determined that certain iPhone 6s and iPhone 6s Plus devices may not power on due to a component that may fail,” the company wrote. “This issue only affects devices within a limited serial number range that were manufactured between October 2018 to August 2019.”
Affected consumers can bring in their device for a free repair at any Apple Store or Authorized Service Provider. Alternatively, faulty devices can be sent through a mail-in service.
Consumers can find out if they’re eligible for the free repair program by entering their phone’s serial number on the program page.
The program is only open to users for two years after the device was purchased. In its announcement of the program, Apple notes that “no other iPhone models are part of this program.”
Apple also said it will issue a refund to any owner of an iPhone 6s or 6s Plus device who already paid to have the problem fixed. Users can contact Apple to request a refund by visiting this link.