Gary Guthrie is new to the ConsumerAffairs team. His main beats are technology and travel. Prior to ConsumerAffairs, he was a programming consultant for radio and TV stations in some 20 markets around the U.S., as well as a presentation developer for the likes of Jack Daniel's, Procter & Gamble, AT&T, and Columbia University.
"My deepest consumer belief is one that I take from Tom Peters — that the customer perceives service in their own terms." And Gary gives that angle as much sunlight as possible in his ConsumerAffairs pieces.
He received a B.S. degree in Communications from Murray State University. He lives in Louisville, KY, where he serves on the board at a refugee initiative and can be found rooting on the Bellarmine University Knights any time they’re on the court.
It’s not too late to plan, but you need to do some homework in order to avoid hassles and lost time
While airlines are trying to keep prices low, rising airport taxes could increase costs for consumers
The company wants to make things simpler and more integrated for consumers
It’s a slow process putting the consumer and the provider on equal footing, but legislation and efforts continue
The video streaming playing field is getting crowded and complicated
Forty-two states are joining forces with the agency to stop any unwanted calls from originating within their borders
FCC calls on the telecom industry to speed up implementation of Caller ID spoofing protection5/14/2019
The process could take a year or two, but the results could go a long way in making consumers happy
Many cards provide extra travel perks that add a lot of value
Consumers should prepare in advance and be aware that each country has a unique set of rules
The changes are designed to give extra weight to apps that are the most current and have a good record of being updated and fixed
The FCC says consumers should be wary of numbers that are similar to theirs
CEO Tim Cook continues to make privacy real and not just talked about
The online shopping giant’s announcement follows a promise to reduce its Prime delivery service to a single day
Tracking makes sense for some apps, but it’s on the consumer to know what data they’re allowing and how it’s being used
Experts say there’s still work to be done to make the customer more comfortable on-board
There are ways for consumers to get at least one bag on a flight for free, maybe more if you have certain co-branded credit cards
Extra precautions are being taken as both companies go public
Initial plans typically change in the subscription world, so it behooves the consumer to wait and see how everything shakes out
Whether you subscribe to a pre-bundled service or try to customize your own bundle, the bottom line is that TV is expensive
Hackers are lying in wait to send malware that steals usernames and passwords