Quicken Loans

We were going to go with Quicken because they offered us an awesome rate that nobody else could beat. I received the loan estimate and it had us paying well over $10,000 for the rate. I called and told them that I didn't have that much money laying around, so they raised my interest by almost a full percent in order to "bring no cash to closing". When I received the new and improved loan estimate, they did have a higher interest rate, but still have me paying $8,230 at closing. That was AFTER they offered me $11000 toward closing and my $3000 down payment. Their total closing cost was $26,616. I told them that was higher than what it should be and they tried to convince me that it was "industry standard" and I would get the same closing cost anywhere.

Quicken Loans was great when I refinanced our house. However they are the worst at dealing with insurance losses! I never would have financed through them had I known the quagmire I would face having a tree fall through our house! My insurance company was great in adjusting and paying my insurance for repairs, yet any losses over $40,000.00 the insurance company has to pay Quicken and then after the most ridiculous amount of requested paperwork they supposedly release the money to fix “their” house! They have been sitting on those monies for three months now, lost paperwork four times, can’t communicate with each other and keep requesting more unnecessary paperwork! We have been out of our house seven months now with no end in sight and no work performed because they continue to hold my money!

Warning honest review of a First Home buyer and lessons learned: As a first home buyer, I was contacted by Glen ** when applying for Quicken Loans. In our conversation he seems very nice and was very assuring that I would be taken care of. We even agreed on the rate lock on a rate that was below current market average. So far so good. Quicken Loans/ Rocket Mortgages advertise a "Rate Shield" at which they advertise. "Lock Your Interest Rate Lock your rate for up to 90 days and protect your monthly payment from going up while you search for the right home. If rates go up, your rate stays the same. If rates go down, your rate drops. Either way, you win!" You will hear this over and over if you are put on hold on their phone service.

Absolutely the WORST experience with any business in my 74 years on this earth. My son's house burned and since Quicken was the lien holder, all structural insurance re-reimbursements had to go through them. State Farm Insurance very quickly paid the claim to Quicken and then the problems started. I submitted one invoice to Quicken for the demolition contractor in July and he finally got paid near the end of November, and that was after dozens of angry phone calls, threats, etc. The builders actually quit construction for 2 weeks near the end because of non-payment. Most incompetent and unresponsive business on the earth.

Great credit, equity; supplied all info, after five days they could not accomplish verifying employment. All they had to do was phone or email the contact which never occurred. Who knows if this will ever get done.

We had a very bad experience with the appraisers that were provided by quicken loan. They were not familiar with the area they were appraising so their appraisals were pretty inaccurate. I took the appraisal before the tax board of review and they pretty much laughed at it. They're were 6 appraisers in the room and they just thought it was ridiculous. We've been working with schwab for many years but think that this was a very bad choice of business relationships on their part. They chose comparables that were not comparable. All in all it was a terrible experience.

Quicken Loans - Rocket Mortgage has made the refinance process straightforward with an easy to use website, however the fees are quite high. You can negotiate the closing costs down. Beware of promises made by loan officers to reimburse or prepay fees for home appraisal or other closing costs. I was misled.

Right out the gate this company cheated me on PMI. Told them from the start I will put 20% down to avoid it. Guess what? They snuck it in there with a $80 shortage. I was so defeated I gave up. Now as a mortgage holder I'm paying $50 extra towards my escrow to not be short so I don't get a loan increase and guess what? Yup - they are trying to increase it anyway so that the loan balance goes up and they can collect more interest. This company is a horror story, run far away.

This was my first time trying to buy a home. It as really stressed me out with the process. I went through so much and still didn't get the loan. I feel Quicken Loans should have known what my qualifying situation were and if I qualify in less time than it took. I went through all that for nothing. I was approval to shop for a home. My realtor got a letter then nothing.

Had problems before we signed. They would say things were good then it was not good, went ahead and signed in 3 months. I am now behind 950.00 on escrow account because taxes went up 200.00 a year. Now they want 120.00 more per month. For what? It's like talking to idiots. I WOULD NOT RECOMMEND GOING WITH QUICKEN they are just as lost and I can not get answers.

After they dropped the ball in the loan process they kept my $500 deposit. Wouldn't provide proof and refused to let me talk to a superior to the department. If they did their job right in the first place we would have ended our conversation on day 1, however, they insisted on trying to get around the facts. Unbeknownst to me, the wording used by the loan officer was false. Even though I was upfront about everything, they argued that it was my job to correct their officer and for that reason, they get to keep my money. It's STEALING AND LYING. Is what it is.

Over the past 6 months I have always been impressed. From the initial contact to resolving escrow issues, this has been the most professional and considerate lender I have dealt with. I refinanced my home with Rocket Mortgage about 6 months ago and every contact I have had has left me impressed. I have worked with over a dozen mortgage lenders throughout my life and I have never been this impressed across the board. Great rate, easy online account management and friendly/professional support. I will continue to recommend them to anyone I know that may be interested.

Wow... What a horrible experience and I just can't believe I wasted an evening and a whole morning with these people. R ** started out nice enough when I was looking to refinance my FHA mortgage to get into a conventional loan with the sole purpose of getting ride of the mortgage interest which costs me $1k annually. He asked to do a "soft" pull on my credit which he promised won't affect my credit score and was able to give me two options based on my credit score. Well...suddenly, the system flagged him to review my credit again which I was told was not as favorable this time and now the two options I was offered, I was not longer qualify for. Says he'll talk to his supervisor and see what they can offer based on the much much lower credit score...

I was told all my initial documents were good and the loan should close in 21 days. The underwriting dept asked for more documents to show my child support. After providing all documents required, they turned around and stated that the paperwork I submitted did not show that the money was in fact my child support. (After I told them I don't have cancelled checks that it's directly deposited in my account by my son's dad) So now they've wasted 2 months of my time and nobody there can make a decision and we keep going round & round asking for the same paperwork they already have.

I was selling my home and at the same time wanted to purchase another one. I contacted Quicken Loans/Rocket Mortgage. I was approved for $300,000. I found a house for $324,000. Was sent approval letter. I sent in all the paperwork. Received numerous phone calls for over 3 months from 6 different agents all hours of the day and night to send in the same paperwork that had been already sent. I had already sold my home. 2 weeks before closing Quicken calls stating that they are not going through with the loan. Now I have no loan and nowhere to go. Thanks to my Realtor. She connected me to another mortgage company and I went to closing on time.

Stay away!!! They will promise and not deliver. They will ask you to make a deposit to show good faith, but when they are not able to give you a better rate or savings from your current loan, you are then out of the deposit that they promised to give back if you are not satisfied. I have a 850 FICO and no problem getting a loan. I was duped to trust them and in return kept my deposit money after being promised of reimbursement if not satisfied. That was a lie. Please stay away and let all you know about their very slick practice. I will continue to do this for as long as I can to help as many consumers as I can. STAY AWAY FROM ALL QUICKEN... Thank you. From a disabled American War Veteran.

Quicken Loans is a company with serious integrity issues. My last loan resulted with them resulted in my being harassed by illiterate offshore support who claimed I had no insurance on my property and threatened to force me to buy insurance. I refinanced with Quicken Loans because I thought it is an Evil that I know how to deal with. Shame on me. They have already started harassing me claiming that I did not pay my taxes and they are going to force me to escrow. I have never had a problem in 20 years of paying my taxes. Their support is completely incompetent and just repeated the same lies on the phone. My credit score is 800 so I don't need Quicken Loans telling me that I have to escrow with them. In addition to incompetence, poor customer service and dishonesty, they routinely hound customers to refinance with repeated phone calls. Fool me once, shame on them. Fool me twice, shame on me.

My wife and I have refinanced twice with Quicken Loans for to a 30 year fixed and then a 15 year fixed. Up until that point Quicken had 5 stars with us. Then comes the unsolicited "follow up" of checking on clients to see if they can get us a better deal. And I have no problem with that if it is done respectfully and professionally. The problem I have had recently is high pressure sales to refinance on unfavorable terms and then a refusal to drop it when asked. We were offered an 8 year loan with unfavorable terms compared to our alternatives. When I politely declined it took no less than 3 emails to say goodbye. I do not like high pressure sales. It obviates the need to refinance with Quicken in the future. When/if we refinance it will be with somebody else.

It is amazing to me the lack of professionalism, communication, and basic checks and balances this company has... Especially considering they are one of the largest lenders in the market. Rescheduled again, for the 3rd time, because of a document that isn't signed that the processing team doesn't have but should have had since our 1st schedule closing was canceled. When you read reviews and consistently see that the company being reviewed doesn't communicate well to ensure they have documentation effectively and efficiently then it makes you question who to partner with and trust our business with.

Quicken Loans offered a one-stop-shop approach, along with a special $1,250 deal towards closing. I'm 65+, but not retired, and used my life's savings towards a down payment on a condo. Their salesman Tim did not tell me I did not have to escrow homeowners insurance and taxes with them; his co-worker did. When I said I didn't want to, Tim called me up and convinced me; it's part of their "worry-free" approach. That is a laugh. They sent the wrong amount (about $500 too little) to the Tax Collector. Then the QL agent argued with me about Quicken Loans being right and me wrong, that I had to send QL a written statement from the Tax Collector.

I have a high credit score and sufficient income, as they also confirmed in the beginning of the refi process. It took them 45 days to send me from one department/process to another, different people responsible for that process and so on. It boiled down to providing just two more documents, me paying off the car loan and my credit card. I did them both and send them the documents.

I wish that I had read the complaints before I got started. The previous reviews are so accurate... At Quicken Loans, no one knows what the other person is doing. The refinance process was long, complicated, stupid and redundant... I also was asked repeatedly over the course of a week to document that I had paid off $63 on a credit card; btw, I had paid it off and even my credit card company (AMX) could not believe the stupid conversation we were having about that $63. I could not believe the number of phone calls and general confusion from day-to-day regarding the process. And right now... 10 days after closing... The loan has been recorded but no funding has occurred. My previous loan has not been paid off and the $20,000 cash-out has not been sent. Surely there are laws governing their irresponsible behavior!

If there was a 1/10th of 1 star that's what I would have put down. They are the most useless bunch of idiots I have ever dealt with. Putting 70% down on a house and they want me to prove I paid my $27 Shell bill. Called my insurance company to ask for a copy of my insurance policy on the house I want to buy. Why would I insure a property I don't own? I own 3 other houses free and clear with a 750k value, have another 300k in the bank and 500k in other assets and they want me to show I paid a $27 bill? They have zero common sense, their employees must have 3rd grade education and basically, if you want to have an upset stomach, sleepless nights and spend 40 hours on the phone for nothing, use Quicken - the jackasses of the house loan business.

For the most part my experience with Quicken Loans was positive. Lauren, Amelia, and closing agent Nathan were helpful, professional and overall just excellent. Everything positive changed 24 hours before I was to close, having had turned in all requested documents 6 weeks prior, I got a call from a 'conflict consultant' named Doug **. He explained that there was an issue with my wife's employment. He was smarmy and arrogant in questioning my wife's work situation. Worst of all he seemed completely uneducated about any work situations that may be considered normal outside of his local Michigan bubble. He very arrogantly asked me. 'How can your wife be a full time nanny/ house manager in Los Angeles and be buying a house in NV? That's pretty far don't you think?'

We submitted all the paperwork and QL seemed to be very cooperative and competitive (rate-wise). Once we started signing papers however, we realized that our numbers were changing and not in our favor. We were told that the numbers discussed on the phone/over email were not guaranteed, authorized or locked in. Every time they would send us new "fixed" paperwork, the dates would still be wrong, lines of information were missing and they expected us to sign on their promise to "fix it" again.

Quicken Loans did a fantastic job with our loan. I was dealing with another local mortgage lender and they kept screwing around with all these extra fees, so after talking with my brother who has used Quicken with 2 of his home loans, I made the call. Took about 40 days from start to finish and approved for 4.15 back on April 8, 2018. I would highly recommend to anyone. On top of all that the home loan gets transferred to Rocket Mortgage and the only access is awesome. 5 stars for sure.

I was approved for a mortgage by Quicken, received the approval letter, along with a specific offer for both a fixed and ARM option. I decided to go with another lender, who simply offered a better product. The broker thanked me for the opportunity to try and work with me, and we ended our dialogue, via email. I went into my application to formally withdraw it, and found in my file that I had been issued a 'denial' letter on the basis of an 'incomplete packet'. This was utterly and completely false, and on the simple basis of business ethics I will be filing a complaint. The broker I worked with at Quicken was Mr. Blake Kalaf. He should be relieved of his ability to broker mortgages in the future. My decision to select another lender was strictly based on business, on numbers, on available rates and closing costs. A fabricated 'denial' letter says a lot about this company, none of which is flattering.

Called us to offer a way to lower our bills. Wasted our time for 5 days. Kept asking for various things. W2, pay stubs, proof of money in bank etc. And after telling my wife everything is good and once they verified we had 5000 dollars in the bank we would be approved and then at the last moment they say, "Sorry. We can't help you. Call back in 10 months." I wouldn't be so mad but they called us.

Quicken for years was a program that you could run on your PC. Since Intuit sold it it has become a money grab. I do not need online access or support but the company freezes your software after 1 year. Wants you to pay again for software you already paid for. This change of rules was NOT made clear when version 2017 was purchased. Another US scam for money, I could have kept my 2015 version for nothing.

I refinanced a year ago with Quicken Loans and had a pretty good experience (aside from the notary they sent, she was pretty rude). This past October I listed my home because I’m moving across the state. I reached out to Quicken Loans for a pre-approval so I could be ready to make an offer once my house was sold. Unfortunately my house didn’t sell quickly, so I had phone calls, emails and texts on a daily basis from my loan officer for over a month. Every time I picked up the phone I’d mention that my house hasn’t sold yet, but I’d reach out when I could.