Quicken Loans

I realize that there are a lot of hoops you have to jump through, but if those hoops are present, then they are known and I could have been given the entire list of documents needed from the first. In all it took over a month to get everything ready and I have a good credit rating and backup documents. I can only imagine how long it would be for someone with moderate or poor rating. All of this would argue against the advertised claim that applying for the loan is quick and easy. Otherwise, the people were all great. They simply have to work around the policies.

Once my offer was accepted, which was on a Saturday, I called Rami. He not only answered the phone on a Saturday, but he had my fully signed contract and on Sunday called me to go over all my closing costs, payment, intetest....the full term of the loan. The music to my ears was he was also able to give me a closing date.

Soon after that, maybe on Monday, I received a call from Alicia **. She introduced herself, provided me with all her contact information and told me she would be my point of contact until the loan was ready to close. So that I wouldn't be blindsided, I asked if there was a time frame that I had, to ensure my loan closed by the date I was given which was June 21st. I was informed that as long as I had all the Underwriter conditions in by June 16th, that closing date would stand.

Alicia was sooooo awesome. She took me by the hand and held it as long as I needed her to. I had, what seemed to be a billion questions and she was gracious enough to answer what she knew on the spot, then called me back for things she wasn't able to answer immediately. There were times that I called and she was out of the office but her team would call me back right away to service me in her absence. That was a wonderful touch. Your teamwork is impeccable.

There was a changing of staff during my process, but it was seamless. My new Loan Officer contact was now Jacob and he was very instrumental in helping me understand all my numbers on my closing disclosure. Then my file was transferred to the closing team and they got all the final numbers together for me. They went over everything with me to make sure I had a clear understanding of the numbers and how much money I needed to bring to my closing. The entire process was painless. I appreciate Quicken living up to their name. I will share my story and recommend Quicken/Rocket to everyone and anyone who will listen. Thank you for helping to make my borrowing/buying process such a wonderful experience. I'm loving my new home.

Sincerely,

Lisa **

I could hardly contain my shock and excitement when Geoff told me that I could go from a 3.75% interest rate to a 2.25% interest rate with Quicken. I had checked with another company previously (Better Mortgage, who tragically did NOT live up to their name) and they had generously offered me an interest rate that was .005% higher than the one I held. I imagine that sorting through my information and finding me a good deal was pretty standard operating procedure for Quicken, but as I said, I am hopeless with numbers and indeed, can quickly become overwhelmed. Geoff’s true trial began in earnest once the ball got rolling.

Geoff strapped on his sword and found solutions to every single issue I had, and to every problem that I hurled, metaphorically speaking of course, into his lap. He fixed everything from frustrating lack of response from the title company, to making sure I had low closing costs, to scheduling a dual closing with my spouse who lives two hours away.

He would call or text me practically immediately after I contacted him and was pretty much the Jen Whisperer in getting me to understand what was going on and not panicking about it. Every single time I contacted him (up to and including the day of closing) with a serious problem, his answer was an immediate, “That’s not a problem. Here’s what I’m going to do.” He is friendly, knowledgeable, and I must say, he has a fabulous sense of humor. I find that that in these strange and uncertain times, someone with good humor is difficult to find, but also, that someone with good humor is necessary to make it through 2020 with one’s sanity intact.

I hope that you will consider all of this when Geoff’s next review comes due. I truly believe that this deal would not have gone through if it had been assigned to anyone else. Since I know how flibbertigibbety I am when it comes to stressful financial conversations and he calmed me down every single time I was upset, I wanted to make sure that you know Geoff has some seriously superb customer service and people skills. I am exceedingly grateful that Geoff does such an amazing job and most importantly, that he was assigned to me so that I could benefit from his excellence. I cannot overstate how awesome he is. PS- My interest rate is, in fact, now lower than my sister’s.

Enter Brian **, who completely diffused my impatient attitude and had me smiling and laughing by the end of the call. He was so helpful and just so genuine; I am not an easy person to win over, but I was really impressed with the level of customer service Brian provided. Calls and messages were returned promptly, and he always did exactly what he told me he would do; I never once felt even the slightest bit inconvenienced. Brian had everything handled, and I felt completely at ease throughout the process. If only we could clone him! That kind of service is what gets you referrals and repeat business; I don’t see how this experience could have gone any better. I have already recommended Quicken Loans to friends and coworkers.

When I did the math I realized the next (second) payment would be on the 31st of December 2020, followed by January 30th 2021, followed by March 1st 2021, then March 31st, then April 30th 2021, then May 30th 2021, then June 29th 2021, then July 29th 2021 and this brings me to my main concern--I receive my VA benefit on the first of each month and if I cannot make the first of each month as the same time each month for auto-pay to occur then what are my options to make my mortgage payment each month so I can pay on time and never incur a late charge therefore maintain a good credit history. Please advise, thank you! Ken **