Quicken Loans

There were a few important details that got shuffled and a few balls were dropped during the re-fi process. I sometimes felt that the right hand was not aware of what the left hand was doing. Once these glitches were pointed out however, I was quickly contacted by Laura **. I cannot say enough about how she assisted the getting the process back on track. Laura was interracial in my decision to remain with the re-fi process through your company and not utilize a local banker friend who originally contacted me and was in the process of handling my re-fi before one of your agents offered to match their offer. After researching my loan, Laura put me in touch with Brandon **. Brandon also was true to the company’s word and the customer’s expectations. He negotiated an outcome that was suitable for both and we closed on the new loan. Well done by Both!!

The original founder of the company I work for has been quoted many times, "The three most important things in running a successful business are 'People, People, People'." Well, with all of this being said, these two people… exemplify the best of the best! After a short period of questioning the new processes and wondering if your company would retain my business going forward, I am back to being a believer in your business model!!!

We have had zero issues with the servicing of our mortgage; everything is clearly laid out in our monthly statements including the impact of our additional principal payments. We had a unique situation where we are property tax exempt but had to pay taxes into escrow at closing. Quicken did an escrow review the same day and refunded our money in 7 business days. We were warned about Quicken possibly being an issue, however from our perspective as long as you give them what they ask when they ask we had no issues. Brad was awesome, so was Mel.

I was able to pay off all of my loans and be debt free. I read on the reviews after I had started the process that people weren’t happy and were passed on to other people, having to provide all the documentation over and over again. This did not happen to me. Everything was forwarded on to the next person. When it came time to close, they send someone (a notary) to my home!!! I picked the time and they were here with my paperwork. AMAZING!!! I was finished with the whole process, with no lies, no pressure within 2 1/2 weeks tops. I would highly recommend this company to anyone planning to refi their home. Thank you Quicken Loans/Rocket Mortgage for everything!!!

With that said, my experience was easy and fast. From the time I applied online, I got a call from Brandon and right there, he was in my corner. He was not pushy or did I feel like a number. Of course his job to get paid; what’s wrong with that? However, he was not overbearing or anything. He explained to me the process and from there, it was just a matter of getting pre-qualified. That took all of five minutes.

From there, it was just the normal procedure of pre-approval, getting paperwork, underwriting, etc. Yes, they ask for a lot of paperwork and there were times when I questioned why you needed that. But I gave them what they wanted IN A TIMELY MANNER. When I got my disclosures, Brandon explained to me line by line what each one meant. He explained fees, points, choices of interest rates, everything. Again, I had did research so I wanted to see if what he said matched up to what I learned. It did. At no time I felt I was being taken advantage of.

This company believes in communication, sometimes to a fault, but that is ok. My questions were answered swiftly and accurately. When I had a concern, they were there. At no time I felt alone and that was important to me a first time home buyer. When I ask a question and we finished talking, they always said “you are welcome”. This triggered an email stating that you have a message. That part was a bit too nice because you think there is something important in your account, but again, that is my thing. Too much is better than not enough.

When it came time to close, I have my closing docs a week before closing. This allowed me to schedule a time with my lawyer that worked best for both of us. We signed three days early and come that Tuesday, QL had funded the loan before I even had my keys to the house and was registered in Deeds. QL was awesome. Again, this is my experience. My experience was stressful, but looking back, it was super smooth. Everyone was friendly and knowledgeable. I am a fan of QL and will sing their praises everywhere I go. Thank you QL!

They make sure that I will be happy working with them and give their best to give me the information that I needed with the property that I am working with them to make it clear and that I will not going to have any problem in the future regarding with the property. It was excellent and makes me more reliable and good experience doing business to them. It makes me more going to use this business for the future. They will going to make great process and program to make things work in both sides to make the payment more easier and not so much hard for both parties.

I'm in the customer service biz. If I'm out I have coworkers handle my important to-do tasks if I'm out of the office. I tell her I no longer wish to be contacted and I will be working with another creditor to get away from Quicken Loans and hang up. They proceed to call my desk phone and cell phone repeatedly. So I no longer want their business and they proceed to harassment. No obviously doesn't always mean no. Steer clear of this company.

At that point he said he needed to dig around more and would call the next night. He called the next night, at an inconvenient time but promising it would only be a few minutes. The call again lasted 30 minutes, with him trying to push me into a loan that would require substantial out of pocket costs - for a refinance! In the meantime, Connor emailed me a link to look at his personal reviews, as if that would change our minds. This company does not appear to have the customer's best interest in mind, but rather willing to do whatever is necessary to make a quick buck. A quick call to our current mortgage company has us on the road to a much better situation, with ZERO out of pocket costs and little to no time on the phone!

You have to agree to be harassed!! I have been looking online at homes for sale in my area and when I found one I wanted to see the agent told me I had to get pre-approved first before he would show it to me. He recommended I go to my bank. I had no idea that my bank, Woodforest National Bank, is partnered with Quicken. I was given the phone to start the pre-approval process. Mr. Quicken didn't listen very carefully to what I told him and he pushed repeatedly for me to provide my phone number. I explained that I wanted to communicate by text and email only but they have somehow gotten my number. I received a call today and the man was calling from Michigan and I am in Texas. I hung up while he was still giving me his spiel.

It makes me uneasy giving personal information to strangers. I want to deal with my lender in person. As for paying attention to what you tell them initially, they fail. What you say is not communicated accurately to the next person you have to deal with. That starts the craziness. I'm going to stop house hunting for now and hopefully they will forget about me. I'm also going to look for a local lender.

Until, now they couldn’t waive the appraisal. Why? They’d appraised my home twice in the past few years and I wasn’t asking for a bigger loan, just a different rate. But, it is in the “system” because the loan had changed from paying off a credit card to not paying it off (seems like my good debt ratio should have made an appraisal less necessary). Long story short, I have to be away and told them to keep their loan. Seems like Quicken has gotten way too big and way hung up on “system” rather than customers. PS Not dissing the mortgage banker who tried to assist. Jasmine was very nice.