Quicken Loans

I had a good experience with Rocket Mortgage. I chose Rocket Mortgage for my first house. I started the process on 8/6, and was cleared to close by 9/16. The actual closing happened on 9/23 to find a time suitable for all three attorneys to meet. My main reason for leaving a review is if you're like me, and never checked the reviews on this site until you gave the $500 good faith deposit to the lender. I was scared out of my mind after reading all the reviews but shortly after got the cleared to close. I would say that if you have a regular W2 job, no big credit debt, no lapses in employment history, you'll probably be fine. Quick summary of how your loan will work:

We close on our loan with Quicken Loans back in August of 2014. We had to jump through a bunch of Hoops like everyone is saying but I would have rather have jump through the Hoops that we did than to be denied the loan like many other places did. The reason you're jumping through the Hoops is because you aren't great candidate for the loan that's why other places are possibly denying is alone but Quicken Loans goes out on a limb and allows you to work through those who plays like we had a judgment that was holding us back but they allowed us to just get approval of satisfaction instead of actually having to wait through it to go through court and being documented through courts as long as we have the satisfaction note from the attorney our loan was approved. It was a pain getting it but it was all worth it.

I like doing business with them. Just from the start of processing they help me a lot from getting information and during start of the loan they assist me to get loan from the bank and for the mortgage that I can afford to pay that it will not going to break my leg to pay the monthly mortgage. That it will just get into my wallet that I still able to live my life. They will keep me posted every updated that they have with the load that I am doing with them until I finally gotten and paid my mortgage.

They have all the expert that will going to help you doing the process until to the last payment to make more worth payable to the client and that will not going to hold back to the expenses. They keep doing the follow - up to make more correspond to the business and give the property to make it worth to have. It is clear and be more worth using them.

It is just a stressful time buying a new house but Quicken did everything they could on their part to make it seamless. The rate quote was easy and quick. Helpful and friendly guy helped me during the initial stages and amount of paperwork to fill out was reasonable. All the information was given to me up front so there were no surprises on the cost or rate when we officially closed.

Before I give my review, I have to make a disclaimer. I recently closed on my house (4/16/19), but while I was going through this process, I stayed on these review sites looking at user reviews. There was so much negativity concerning QL, that I was scared to death. I thought about leaving and was regretting my choice of Loan Company. I was waiting for the call that I have been denied, since a lot of reviews talk about last minute denials. I was stressed. I say that to say this: YOUR experience and situation is unique to you. Yes, it is nice to try and gain knowledge, but don’t be discouraged by what you read on these sites. I experienced hardly anything that I read from past reviewers. Every situation is different so what you read may not fit you. Please keep that in mind.

Applying for the mortgage was excellent, the loan officer Erin ** gets 5 stars. The process gets 5 stars, but the closing was a nightmare. It was supposed to be all electronic but the Closer's notary seal was not up to date and he spent 2 1/2 hours calling the title company. It would not have closed if I didn't have a printer. I had to print out over 80 pages to complete the closing. Worse experience of my life.

They will get you approved, they will promise a $1000 if something goes wrong and when it goes wrong you will be homeless with an appraisal bill. Wasted my time and my realtor time driving and shopping around, negotiating with sellers, after we found the property and getting approved I gave my landlord a 30 days notice and 2 weeks before closing they canceled everything and sent me a bill for the appraisal report. I had to go through the hassle of canceling the contract, the insurance and now I'm going to spend Christmas at a hotel. When I asked for the $1000 guarantee they have said that I didn't disclosed enough information in the beginning. Why do they send an approval letter then? Why didn't they asked all the necessary questions? Go somewhere else! Don't trust their $1000 guarantee or they approval letter.

Promised lowest rates but hit us with $7,500 in mortgage points we didn’t agree to the night before closing. Now, closing is delayed costing us more money in rent and headaches with rescheduling movers/furniture delivery. Unethical company.

If I could give negative stars I would. I've been through multiple purchases and refinances with other Banks. This was an absolutely terrible experience. So difficult and disappointing. Over the 6 weeks it took me to close I spent at least 10 hours on hold and dealt with a minimum of 25 different people. So frustrating!! Every time I called I had explain everything again and get the team member up to date. Such a waste of time. I was promised and guaranteed multiple different things multiple different times and NONE of it was followed through on. It was also extremely expensive at close to $10,000 in closing costs. Please save yourself the time and money and go with another company. I would not recommend rocket mortgage or quicken loans to my worst enemy.

When we first were considering refinancing, Quicken Loans seemed to have a decent rate. I wanted to have them auto-draft our account on the first and the fifteenth, paydays. Very simple. They said they don't have the bi-monthly auto-draft set up yet, they only have drafts every two weeks. They told me they were working on bi-monthly and it should be available soon. Two years later it's still not available and we have to call every 4 months to manually set up a bank draft. If we miss an email reminding to pay, we get hit with a late fee. The supervisor I spoke with refused to waive the late fee, even though I was told two years ago the bi-monthly auto draft was going to be available soon. This has been a huge pain in the **. Find a different mortgage company. We are trying to pay them and they still make it difficult.