Quicken Loans

I communicated with Quicken Loans through email so that I would have paper trail if needed. I had 3-5 different representatives. 1 of which is very rude. Also wanted $500 in the beginning and I was told I would get it back at closing. Well that didn’t happen. What they did was increased my loan 500 so when they were to give it back, they still got to keep the 500. Plus they credited my loan 500 (without telling me) instead of writing me a check. I had also noticed that they increased my loan by $2000. I questioned that and they couldn’t give me straight answers. My advice is if you decide to use them, pay close attention to everything and keep your emails. I would not recommend them to anyone!!

They take customer service tooo far. Calling me after every email they send to me. It's fine if it's important but not when it's not. So they call me at 8:55 AM on a SATURDAY. That's MY DAY OFF. You don't call customers on the weekend if it's just basic information you just sent me in an email. It was a stupid disclosure and could have waited until Monday. I mean... I get the email on my phone. Gift funds. OMG. They want every single transaction from where you pulled the money from, then the gift funds deposit into the gifter's account, then a copy of the transfer docs, then copy of the cashier's check, then a copy of the deposit, then copy of the statement with banker signatures and dated, then copy of the cashier's check to the title company. OMG... I dealt with HomeTown Bank in Le Sueur. I gave them TWO documents and we were done. They verified the funds with a fax service. SO easy with the local lender.

My wife and I had our mortgage needs met and we have continued to receive calls from Quicken Loans. This has gotten to the point of harassment. I cannot believe they can have a system to have people from all over the country phone us and we ask to be removed from their call list and they cannot seem to get it right. I am filing a complaint with proper authorities and hope they pull the recorded lines that I have kindly asked for them to remove mine and my wife's number. Please stop the harassing calls.

Rocket actually has a pretty good website and interface. The issue is the assembly line approach they take to home loans. No one is on the same page. I had a horrible experience with them regarding the type of loan I was getting and my closing costs. I was initially told I was getting 2 percent in grant/incentive money. At some point during the process they switched to another type of loan and failed to let me know. This was really the main reason I was going w them. When closing time came they sent me a closing letter which was way, way off from what had been previously discussed. What was really frustrating was the lazy, no big deal attitude my loan rep, John took. The guy could care less that he was causing me a big problem. I would not recommend them to anyone. If you do choose to use them I would strongly suggest you have a backup mortgage company ready to go. I made a big mistake trusting these guys.

Tried to refi my money thru Quicken/Rocket Mortgage. They charged me $500 to have my home appraised and stated It would be returned on completion of loan work. After appraisal came in the Customer Care person called to inform me the value of my home had been decreased. I was notified of this de-value four times. Then I was told I would receive NO equity at all from them. They would take all the equity and I would receive nothing. The Care person insisted that this was still a good deal because I would get to skip a payment by switching to Quicken and I might receive money from the old escrow account. I was lied to and cheated. I currently own a 1922 beautiful 2 story home of 3092 sq ft. It is well worth the pathetic appraisal they did. Stay away from them!

I have used Quicken for checking and savings accounts for several years and have had problems with it since I upgraded to 2018. 1st - Quicken changed data, it started figuring current amounts with upcoming bills resulting in the wrong amounts being shown. I entered new checks and deposits and previous data showed NEGATIVE amounts, when there were none. I had to removed all bill reminders for Quicken to work properly. 2nd - Quicken removed ALL reconciliation data back to 1 April 2016, on the last saved data and ALL PREVIOUS SAVED FILES. Of course, when I contacted Quicken, it was MY fault for saving the data wrong, even though I did it the same way I have for years. Quicken is none a minus 555.

I am considering doing a refi on my house. I am not sure if it is worth it or not so I just wanted to make a few calls and see what is out there. Rocket would give me a range of rates but that was it unless I was willing to give them my SS number. I asked why she could not give me a list of fees. I understand you can't give me a rate without a SS number but why in the world can you give me an appraisal fee, title fee, escrow fee etc! What does that have to do with your credit? I am sorry but after Target was hacked and even most recently now you have Wells Fargo hacked for identity theft, why would I give rocket my SS number unless I am going to do a loan. The gal simply said "it's just our policy."

Quicken? Rocket Mortgage? More like Quick-SAND and Turtle Mortgage. Steer clear of these guys! My re-fi experience was the complete opposite of what their advertising states. Their ads say: “Our caring team members want to make sure that you have the best experience possible.” “Our members are obsessed that I have a great mortgage experience.” Won the JD Powers award for best customer service for 8 years. We have an A++ rating with the Better Business Bureau.

Short version... guy from Quicken Loans calls me as a result of me going onto LendingTree and tells me about these great offers they have and initially quotes 4.875 for a 30 year mortgage. I had already got 4.5 from somewhere else with no points so I said that wasn't very good. He then said, 'Well, I have this great offer where it's only 15% down at 4.5% with no PPI' and then compared the monthly payments of his original high percentage offer with this and said 'You're only paying about $30 more per month and you have that extra cash in your pocket'. He then went through a long supposedly persuasive explanation as to what a great deal it was and I said 'Look, I need to write these figures down and look at the larger picture'. 'Why do you need to do that?' He asked and went into full sales mode. I told him that I will not make any sort of decision until I played with the figures and to call me back later.

The appraiser ($500) described our home as 3 bedroom, 4 bath. Our home is 4 bedrooms, 5 baths. We tried to correct this, through email and doing the work on finding comps on our own. One problem is, you never talk to the same person twice. They refused to correct the obvious mistakes. We will bite the bullet and go elsewhere.

I never write reviews for anything, but the experience with Quicken Loans has been absolutely horrendous, so I have to warn people. I wish I could give 0 stars. To start out, I knew more about what I qualified for than the "expert" I originally dealt with. The entire process has been a horrifying display of miscommunication and questionable bordering on illegal conduct on behalf of Quicken Loans. Fast forward to 3 days before closing, after numerous issues and hoops jumped through to keep the loan on track, and I received a call stating I could no longer close this loan due to an issue that was supposedly cleared up a month ago followed by the agent literally stating, “This is on you not us”, even though I provided the required solution with plenty of time for verification.

Escrow Scam be careful yall. They are trying to get people to default by doubling Tax estimate then up monthly payment to cover with the option of paying the shortage off completely. Once you pay the shortage off completely they do not lower your monthly payment because they are hoping for a default on the account to get fees and fine. Shady AF!

I had requested a home equity loan quote from LendingTree. My phone rang off the hook and Quicken Loans was the first to call when I answered the phone. They asked me about my inquiry into refinancing my home, to which I replied I was not interested in refinancing, but just a home equity loan to make some renovations. I was sent to another loan officer who proceeded to ask me about refinancing to which I said I was not interesting. He said he needed to run my credit report to see what he could do for me, and stupid me allowed it... After the report was run, he proceeded to tell me how he could get me a 20 year refinance and take out less than the amount of money that I requested for a higher interest rate. I'm fuming, I told him 3 times that I was not interested in refinancing my home. After reading some of the other reviews of Quicken Loans, I will never do business with them.

In retirement now, I called this company to obtain info on reverse mortgages. They tricked me into supplying my ss# (thinking it was just to verify who I am). They went and did a hard check on my credit which will lower my credit rating for two years. They refuse to alter this! I find this company to be dishonest and unethical in every way. I cannot understand why the Federal Trade Commission can't do something about these dishonest practices. I NEVER called them for a mortgage! I called them for information! Will never happen again... And, I would never recommend such a crooked company!

My goals were to consolidate my debt. We purchased a vacation condo at the Jersey shore 3 years ago and recently bought a timeshare. We decided it would be best to consolidate these two debts and add additional money to get our roof replaced on our house. The process is fast and fairly simple. They send you a checklist of what you'll need to get to the settlement table.

Okay so here I go. I was just looking on the internet about a refi for my townhouse just punching numbers and I got a call from Quicken Loans. Very nice girl Doris. I liked her a lot. Anyway we talked for about 15 minutes and everything we agreed upon I was down. I was ready to do a refinance and all the numbers were good and she said she'd call me back in 30 minutes to an hour. Well I got a callback and I guess from her supervisor. I did not like him at all. He tried to talk me into other options that I did not like. When I did the math he would have made $38,000 off of my refi of 15 years. I guess he thought I was a stupid old woman and he was a Hindu so I guess I'm prejudiced there but they did not help me at all. I love Doris that I thought this guy was a **. Thumbs down for Quicken Loans. I don't like them at all.

I have to say they are easy to deal with and the process for my purchase money loan started off well. I was never provided any indication of rates or costs which had me skeptical as usually that is disclosed within days of a loan application. 2 months into the process when I provided a contract for the house I was buying, my Loan Officer emailed me the rates, etc. regarding the transaction. I was so completely shocked at the costs as they were literally thousands higher than I expected and I was also given a credit card authorization form to complete allowing them to eventually charge me for an appraisal.

Quicken subscription 2018 itself works well. BUT Q Bill Pay is a nightmare to try to get accepted after so many years of using it. Among other requirements, you have to send a voided check for the account. Even if it is a business check it must have your name on it. The tech said to simply have the bank print a few with my name on it in addition to my company name. However, when I did this, I found that there was a "secret rule" that even the tech was unaware of. These checks were unacceptable because they were "counter checks" printed by the bank. Has been weeks of stubborn trying to get account accepted. Support calls back with blocked number so I don't answer. They leave a voice message with a number. When contacted at the given number multiple times there is no response and THEY never return the call.

I told the very first contact my needs, 15yr 20% down for investment property. I was told no problem until I actually signed an offer sheet which was accepted. Only then did they tell me that they wanted 25% down. It was the old bait and switch. Very dishonest and I'm disappointed. I wasted 6 weeks of my life.

Called to try and get information and got uninformed, dishonest "advice" from a so-called "expert," as they call them on their site. I was seeking information on behalf of my mother so that we could be more informed BEFORE starting an application. Mandy didn’t want to help me as soon as she found I was calling for my mother. She asked for my mother to call her, who lives in another state. I re-articulated that all I was asking for was information to make the process easier for my mother, was she unwilling to answer questions? Quicken Loans records the call, so she had to answer my questions after that.

When I Applied to buy my first home through Quicken Loans, everything was very fast and smooth, but after he transfer me to another to finish rest of the processes got more than 2 months to appraisal report, then they said they need to get another appraisal, they were pushing my closing day every other day just because there was 2 address over there in that property, just a number. Finally they said they would get another appraisal report. Again they told us to wait, we been waiting 3 weeks to get second appraisal for just a number. Finally after 4 weeks another company from Nevada came to Sacramento to get another appraisal. Our closing day was by end of February, but it's was March 26 when second appraisal came in, and completely different, and asking different stuff. We been really frustrated with this mortgage company and we had to leave our place by end of the March 2018.

Horrible experience!! I was supposed to close today on our home. From November until last week everything went smoothly. In February my husband was offered a new job, higher pay, better benefit. We called Dan Hodgson our purchase specialist. He said that taking this job would not mess up our mortgage. Wednesday, two days ago we were told that the underwriters would not approve loan because of the change in employment. You would think that because your employee messed up our mortgage with false information that this error would be fixed and we would move forward.

When I contacted Quicken Loans to get a loan to purchase my first house, their representative asked my permission to run my credit and see how much money I would qualify for. I had already picked a house that was on the market for $170,000 so that's how much I told him I wanted, if my credit was good enough. After pulling my credit, he said that I qualify for that amount and he would send me a pre-approval letter. The letter came and it was in the amount of $115,000.

I recently attempted to refinance my home through Quicken Loans. My initial mortgage broker was helpful and encouraging when he asked me what I thought my home was worth. Based on a refinance amount of my outstanding loans (2) of just under $160,000 we aimed for an appraised value of $205,000. This would cover my closing costs. In other words Quicken/Rocket would roll them into the loan. This was acceptable to me, so I agreed. I was asked to put up the $500.00 "good faith" money. I complied. The appraiser came out, did his appraisal and submitted to Quicken/Rocket. It came in at $200,000. Enough to pay off my existing mortgage, but not the approximate $4,400 in closing costs, which was now my #1 option. Which, it never was because I told my Rep., we are retired, and I do not have that kind of money to bring to closing.

I was contacted 3/10/18 by an employee Billy after ignoring calls in the past. I told him I did not qualify for a refinance. Since a few months back I filed for bankruptcy. I asked him specifically not to run my credit because I was trying to reestablish it. They had my info from the past and in spite of my request they ran it. Which brought down my score that I've been trying to reestablish. I was notified by a Fraud Alert from Trans Union by text that evening letting me know that my credit was looked into by a 3rd party through Quicken Loans. Regardless that these calls are supposedly taped, after complaining to an Andrew in their Detroit office he agreed he heard me tell this Billy NOT to RUN my credit that I didn't qualify but that Billy was able to. So for a Company to do that in spite of what I requested I would BEWARE. Who knows what they would say or do for your signature.

After speaking with a couple lenders and learning about their closing fees and interest rates as shown on their loan estimate I decided it would be best to get a third quote to make sure I was receiving a fair deal for my new mortgage. Based on commercials seen on TV and Quicken Loans promise to have reduced fees and easy loans I decided to give them a try.

If you aren’t looking for a non-personalized experience then they are the one for you. I decided to go with another bank because I felt so wanted. Someone close in my hometown and someone to sit down and talk to instead of always over the phone. Quicken Loans was VERY nice to me until I told my rep that I choose another bank. I told her I wanted a more personalized experience and she replied “well what’s more personalized than being on your couch”. My reply, “this is a mortgage lady not QVC”. If she bought a wedding dress would she buy it from her couch, no she would go to the store. She replied, “I don’t like to shop in person”. I’m thinking, wow she is mad and patronizing. I quickly ended by saying, "Ok, well I decided to go with another bank, thanks." She told me my file was deleted.

November 14, 2017, I took the steps to apply for a refinance/cash out with Quicken. Within minutes I was approved. I was given instructions on what to send (all online) and the process started. The cash out was to pay off a few bills and do some much needed home improvements. I was assured the process would take about 2 weeks. I found out that the State of California had placed a lien on my home. In order to remove the lien, we would take care of the outstanding state tax bill with some of the cash out (I make monthly payments directly from my bank account to Franchise Tax Board). We were having tax issues a few years back that sent us to a tax attorney.

Joe ** had called me after filling out a form and asked if he could do a credit run and that it was a hard inquiry. He said that it would roughly drop around 6 points and it wouldn't hurt me too bad. That is the only reason I gave him permission. It dropped me 12 points on Transunion and 16 on Equifax. He said he would get back with me after I sent him my pay stubs and never did so I had to call him and when I told him about my credit he was telling me he never gave me an estimate on how much it would drop. I am highly dissatisfied with this experience. If you are not sure about how it will affect someone's credit, you should not give an estimate.

I had an absolutely terrible experience with Quicken Loans. I had to repeatedly tell them no as they tried to use high pressure sales tactics to push me into a loan I didn't want with Lender-Paid MI. They refused to provide any loan estimates in writing or take no for an answer, so I told them I was done with their BS and hanging up. They continued to try to call me repeatedly and I had to block their number. Then they tried to call my wife. I would not recommend Quicken Loans to anybody based on this experience. Also, based on the numbers they had the worst deals out of all the lenders I talked to. Their rates weren't particularly competitive and their points were expensive. They wanted to charge over $6000 in points to get to a competitive rate and started us at par instead of giving us any discount on rate for good credit (780+).