Quicken Loans Reviews

The guy said, “No worries.” However, he is not the one paying it. I am. Other than that, I didn't have any problems with the people that I dealt with. I also appreciated that Quicken Loans eventually lowered the rate, but it was still not as low as initially promised. In six months, they're gonna run my credit and my score is gonna go down again. They should call me when the rate is 5.0 or lower. I don't wanna keep doing this and it's still 6-point-something. Overall, I would recommend Quicken Loans and rate my experience highly.

Things are coming down. That's the one thing. I didn't even really wanna do the refi but the rep said I was probably better off doing that because I'm gonna go through the same thing for a home equity line of credit. That's gonna be tied to my house and if I default on that, they'd take the house. It doubled my mortgage payment. But I was paying like $1,100 just for the two of the credit cards. So, it's okay.

The annual percentage rate was decent. I did a consolidation of high-interest credit card debt that I had gotten in over my head as a single mom with two jobs and two unpaid maternity leaves during a pandemic. And I had been having times of putting groceries on the credit card because of that situation. I needed to get out from under that in a way that was financially more viable longer term. And Quicken was able to help me do that. My interest rate is still high, but not terrible. And in the long run, I'm gonna be able to pay off the amount I was in higher.

I was also comparison shopping Quicken with those companies that will get you some credit card debt forgiveness. You have to close your credit card accounts between asking for some of your debts to be forgiven and closing accounts and that had an unpleasant impact as far as I was concerned on my credit score. Since I was able to make the monthly payment amount, I was better served by just consolidating into a lower interest rate, lower monthly payment, and then paying more towards the loan that I'm required to. I'm paying more than the minimum payment because I'm basing it on the payments I was making, trying to get ahead of the high-interest debt. So, that my day-in, day-out budget didn't change that much, other than having just a little more wiggle room.

Quicken’s reps listened to me. They were able to help me think through my options and presented me with a solution that I was looking for, to take into account different complex factors in my financial life to make sure I could preserve and improve my credit score while also getting out from under some high-interest debt. I was overall entirely happy with how they took care of me. I was very satisfied with the services and I'm in a better place now because I worked with them and they made it feasible. They had somebody come out and meet me at 8 o'clock at night, because I work a crazy schedule, working two jobs with two toddlers. So, for the one part that needed to be done in person, they sent people to my house.

There was a glitch when I settled that day and when I called Quicken, I got a response right away. They got a different person for me and we were able to proceed with settlement a couple of hours later. Even when I needed to reschedule my settlement, and I wasn't that good in using a computer, I chatted with somebody and she helped me through it. I also chatted with somebody when I had to start my online payment, and she helped me through it. I don't have a lot of online experience in doing a lot of stuff. So, being able to get somebody that was patient and helped me was really awesome. It was such a positive experience.

The rep told me they would get it straightened out before they closed the loan but that wasn't the case. They closed the loan. They sent me some checks and I had to mail out all these checks for all my debtors. I had a negative 5,000 balance and I had to wait some weeks for that to clear on their side before they sent me my money back. I was expecting them to rerun my credit to show that I no longer owe these things so I wouldn't have to pay them and that didn’t happen, so I was a little bit disappointed in that.

1. Unreliable Downloads: Transactions fail to sync correctly, forcing me to spend time manually fixing errors.

2. Basic Functions Not Working: Simple tasks like math during reconciliation and categorization regularly glitch, making financial management unnecessarily frustrating.

What makes it worse is the complete lack of accessible customer support. There’s no straightforward way to contact Quicken to escalate these issues or provide feedback. For a product that charges a premium subscription fee, this is unacceptable. Quicken used to be a reliable, trusted tool, but I can’t justify the expense anymore given the degrading quality and the lack of support for loyal customers. I sincerely hope Quicken addresses these issues before they lose more users like me.