Quicken Loans

I obtained a loan from Quicken a few years ago; and it's still being serviced by them. What I HATE is their constant phone calls (weekends, anytime) offering refinance, despite my repeated requests to STOP. It's ridiculous that they have no internal coordination to stop customer contacts when directed to do so. Instead, they conduct an assault by multiple agents, several calls a day. I had at least 5 calls to me yesterday (Sunday), AFTER I told them to stop calling!! I don't think I'll ever use them again due to this blitz campaigning.

I called Quicken Loans regarding a loan to consolidate credit card debt. I talked to one sales person and he forwarded application paperwork to apply for a loan to refinance our mortgage. We dropped the inquiry. Another salesman from Quicken Loans called, and I spoke with him to get additional information about what he was proposing. His final offer was a 30-year fixed mortgage to refinance our entire mortgage and credit card debt. We were not interested in doing that. It made no sense to me or my husband to refinance and start over with a 30-year mortgage with a higher mortgage payment than we were making to pay off credit cards. We got another call from Quicken Loans agent. I called Quicken Loans and advised that we were not interested in pursuing this type of loan and to drop everything. I did not hear further from Quicken Loans until a week or so after that call. Then, my husband received a denial of credit letter from Quicken Loans.

19 hours before closing and get a call that the Loan Company, Quicken, is holding off closing because they say that they don't have an Insurance Binder (that they received 3 days earlier). The whole experience has been like this. Hopping through one hoop and then ten more to make closing and now this. Don't use Quicken or Rocket Mortgage. They've yet to learn how to interact with borrowers to get it through to closing date. If you get a loan officer named Marjeta ** ask for another. Another thing Quicken/Rocket Mortgage doesn't list a superior so you're on your own.

I was refinancing my existing mortgage with Quicken but experienced a 2.5 month waiting period, awful communication, constant follow up and overall awful customer service. Spoke to over 10 people in the course of 2 months. They don't have their stuff together and ended up going elsewhere. Never again.

For the past two weeks, we have made multiple to attempts to close our loan application with Quicken due to a handful of odd communications between AMROCK, their closing firm, and our realtors. All realtors involved suggested we switch to another lender immediately which we have been trying to do for two weeks to no avail. When you have a problem with Quicken, the person assigned to your account just gives up and sends you to a 1-800 number in Detroit. We spoke with someone who promised us it would be handled within 24-48 hrs.

We close on our loan with Quicken Loans back in August of 2014. We had to jump through a bunch of Hoops like everyone is saying but I would have rather have jump through the Hoops that we did than to be denied the loan like many other places did. The reason you're jumping through the Hoops is because you aren't great candidate for the loan that's why other places are possibly denying is alone but Quicken Loans goes out on a limb and allows you to work through those who plays like we had a judgment that was holding us back but they allowed us to just get approval of satisfaction instead of actually having to wait through it to go through court and being documented through courts as long as we have the satisfaction note from the attorney our loan was approved. It was a pain getting it but it was all worth it.

I like doing business with them. Just from the start of processing they help me a lot from getting information and during start of the loan they assist me to get loan from the bank and for the mortgage that I can afford to pay that it will not going to break my leg to pay the monthly mortgage. That it will just get into my wallet that I still able to live my life. They will keep me posted every updated that they have with the load that I am doing with them until I finally gotten and paid my mortgage.

They have all the expert that will going to help you doing the process until to the last payment to make more worth payable to the client and that will not going to hold back to the expenses. They keep doing the follow - up to make more correspond to the business and give the property to make it worth to have. It is clear and be more worth using them.

Before I give my review, I have to make a disclaimer. I recently closed on my house (4/16/19), but while I was going through this process, I stayed on these review sites looking at user reviews. There was so much negativity concerning QL, that I was scared to death. I thought about leaving and was regretting my choice of Loan Company. I was waiting for the call that I have been denied, since a lot of reviews talk about last minute denials. I was stressed. I say that to say this: YOUR experience and situation is unique to you. Yes, it is nice to try and gain knowledge, but don’t be discouraged by what you read on these sites. I experienced hardly anything that I read from past reviewers. Every situation is different so what you read may not fit you. Please keep that in mind.

I have always been a America First snob. In the beginning of wanting to refinance my home I contacted AFCU. They stated I, alone, myself would not qualify nor could I use my part time job income (because most part time jobs don’t last). My fiancé told me some of his customers had raves about Quicken Loans. I contacted them and hesitated, so I hung up. I got a text from Brittney. (I’m all about texting if possible.) She was so helpful and text me very clear answers on everything I had. The Rocket Mortgage app is awesome. I submitted all my documentation she needed AND my part time job pay stubs (Along with my full time job also of course). :) She gave me multiple options and the payment was perfect.

Obtained a VA Jumbo mortgage for $575,000 at 3.5%. We put about 100k into the transaction as a downpayment and closing costs and prepaid some interest for a quarter-point reduction in our rate. Application to pre-approval took one day. Conditional final approval took about another 10 days. Satisfied all requirements about 25 days before our closing and just waited. VA appraisal was done on time and was fair market value for our property. The only curveball was a requirement for a termite inspection, but we were given three weeks notice, and it was a requirement for our state, so I put the blame more on the realtor than Quicken. Closed on time, on the day originally promised with zero issues. The only problem with closing was after Quicken forgot to get a document to our title agent for us to sign, and asked us to sign and send it back to them, it took a total of ten extra minutes.