Quicken Loans Reviews

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About Quicken Loans

On November 1, 2023, Quicken Loans came under the control of LMB OpCO, and is now a financial marketplace platform connecting consumers with a wide range of services, including mortgages, personal loans, home services, auto loans and more. Quicken Loans says it aims to simplify the process of choosing the right loan, by providing the information needed to make confident borrowing decisions.

Pros
  • Free tool
  • Compare multiple options
  • Personalized recommendations
Cons
  • Doesn’t work with all companies

What is Quicken Loans?

Quicken Loans is an online, third-party marketplace connecting you to lenders and financial solutions. Solutions are available for needs like mortgage refinancing and personal loans. Other comparison solutions include:

  • Credit cards
  • Auto loans
  • Insurance
  • Home services
  • Personal finance

Because Quicken Loans works with a number of companies, you can compare services, rates and other solutions in one spot. This makes finding a lender for your specific financial needs easier.

How does Quicken Loans work?

If you’re looking for cash or loan options, Quicken Loans starts with a short, one-minute quiz about financial need. To compare lenders, you enter information like what the money is going to be used for, when you will use it, credit score estimate, ZIP code, residential history and employment status. With this information, Quicken Loans provides personalized offers from a variety of lenders.

Getting initial offers from Quicken Loans doesn’t impact your credit score, and it is free. If you select a lender and apply directly, the lender will do a hard inquiry on your credit, which temporarily lowers your score. Lending terms and interest rates vary based on your financial profile and credit score.

Loans and loan comparison aren’t the only financial services Quicken Loans offers. You can also apply for and compare credit cards, insurance and home services.

Quicken Loans rates

Quicken Loans is a free online financial solutions tool. It doesn't cost you anything to get a personalized loan offer or other financial solution recommendation. After you’ve compared offers through Quicken Loans, you may be subject to fees and interest rates from the lender you choose directly. Interest rates are based heavily on your personal financial profile. Things like credit score, income and loan amounts all affect interest rates and loan terms.

Quicken Loans FAQ

Which companies are included on Quicken Loans?

Quicken Loans works with a variety of financial companies and lenders. Featured providers include Capital One, Citibank, Chase, SoFi, Nationwide and Rocket Mortgage.

How much does Quicken Loans cost?

Quicken Loans is a free, online financial services comparison tool. There is no cost to get personalized recommendations for a provider of mortgage loans, credit cards, insurance, personal loans, banking products and other services.

What services does Quicken Loans offer?

Quicken Loans offers comparisons of financial products and services. After you enter your financial needs, Quicken Loans helps you compare offers from multiple lenders and companies to help you find a personalized financial solution. Featured partner companies include Capital One, Citibank, SoFi, Chase, Rocket Mortgage and Nationwide.

Is Quicken Loans legit?

Quicken Loans is a good option if you’re looking for a quick financial solutions comparison tool. It offers personalized financial solutions, including loans and credit cards, in as little as minutes. It is free to compare lender information, and there are no hard hits on your credit score until you formally apply for a loan. If you’re looking for customized loan options, insurance or home services, Quicken Loans is a good place to start.

Quicken Loans Reviews

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    How do I know I can trust these reviews about Quicken Loans?
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    Page 1 Reviews 0 - 5
    Verified purchase
    Punctuality & SpeedLoan ProcessTransparency

    Reviewed March 5, 2025

    I used to work at a bank and I observed that many loans were paid off by Quicken. This sparked my curiosity about their services so last year, I chose Quicken for refinancing purposes, and just last month, I proceeded with another loan through them. The process was incredibly fast, seamless, and fully online.

    As an organized person with a real estate background, I appreciated how Quicken’s website clearly spelled out the necessary information. Even if you're not familiar with the process, their site guides you through each step, ticking off tasks as you complete them and keeping you updated throughout.

    I did encounter an issue with the appraisal values and square footage discrepancies, as they differed from a previous appraisal. When I communicated my dissatisfaction to them, initially, they couldn’t use a new comparable property evaluation due to timing constraints. However, upon threatening to take my business elsewhere, they honored the original loan offer, which was satisfactory.

    Overall, I would rate my experience a 4 out of 5. While the service was mostly positive, the appraisal issue was frustrating. No service is perfect, but Quicken managed to address my concerns to my satisfaction. I would recommend their service to anyone looking for a guided experience and good pricing. Choosing Quicken helped me consolidate another loan, making it more manageable.

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      Verified purchase
      Loan ProcessRates

      Reviewed Oct. 12, 2024

      I've had very good experience with Quicken Loans. They matched me with Rocket Mortgage and initially, I liked the rate and terms of the loan. My first payment was $316, but it was a $948 payment. It was really nice and I was watching as the gaps were slowly closing. I refinanced with them, which they said I could do and that it would be streamlined because these rates are coming back down. But I went from 2.99 to 7.125 and that hurts. It kinda made me sad when I made that first payment. Only less than $300 of an $1,800 payment went towards my house. I've always wondered how it must have looked for people who had more than 20% mortgages way back in the 70s and 80s.

      Things are coming down. That's the one thing. I didn't even really wanna do the refi but the rep said I was probably better off doing that because I'm gonna go through the same thing for a home equity line of credit. That's gonna be tied to my house and if I default on that, they'd take the house. It doubled my mortgage payment. But I was paying like $1,100 just for the two of the credit cards. So, it's okay.

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      Verified purchase
      Punctuality & SpeedStaffLoan ProcessRatesTransparency

      Reviewed Sept. 13, 2024

      I had a mortgage with Quicken a few years ago and was satisfied with how their services worked out for me. I got an invitation to apply for a home equity loan so, I took a look at them and I just closed on one with them recently. They were able to adapt to my needs. They offered me different options and were responsive to the needs and interests that I communicated. They followed up with me and made the process quick and almost entirely electronic.

      The annual percentage rate was decent. I did a consolidation of high-interest credit card debt that I had gotten in over my head as a single mom with two jobs and two unpaid maternity leaves during a pandemic. And I had been having times of putting groceries on the credit card because of that situation. I needed to get out from under that in a way that was financially more viable longer term. And Quicken was able to help me do that. My interest rate is still high, but not terrible. And in the long run, I'm gonna be able to pay off the amount I was in higher.

      I was also comparison shopping Quicken with those companies that will get you some credit card debt forgiveness. You have to close your credit card accounts between asking for some of your debts to be forgiven and closing accounts and that had an unpleasant impact as far as I was concerned on my credit score. Since I was able to make the monthly payment amount, I was better served by just consolidating into a lower interest rate, lower monthly payment, and then paying more towards the loan that I'm required to. I'm paying more than the minimum payment because I'm basing it on the payments I was making, trying to get ahead of the high-interest debt. So, that my day-in, day-out budget didn't change that much, other than having just a little more wiggle room.

      Quicken’s reps listened to me. They were able to help me think through my options and presented me with a solution that I was looking for, to take into account different complex factors in my financial life to make sure I could preserve and improve my credit score while also getting out from under some high-interest debt. I was overall entirely happy with how they took care of me. I was very satisfied with the services and I'm in a better place now because I worked with them and they made it feasible. They had somebody come out and meet me at 8 o'clock at night, because I work a crazy schedule, working two jobs with two toddlers. So, for the one part that needed to be done in person, they sent people to my house.

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      Verified purchase
      Customer ServicePunctuality & SpeedStaffLoan Process

      Reviewed Sept. 7, 2024

      I liked how easy the process was. I liked that I didn't have to go into a bank and that everything could be done online. I also liked that the settlement was online. I liked the ease of everything. I'm very bad with computers and I liked how responsive the loan officer was and how thorough he was. I had a good experience with Quicken Loans because I dealt with a very experienced person. He made the process as simple as it could be. He was very responsive. I didn't talk a lot, but we texted each other a lot. He sent me stuff so it made everything easy. He was very motivated.

      There was a glitch when I settled that day and when I called Quicken, I got a response right away. They got a different person for me and we were able to proceed with settlement a couple of hours later. Even when I needed to reschedule my settlement, and I wasn't that good in using a computer, I chatted with somebody and she helped me through it. I also chatted with somebody when I had to start my online payment, and she helped me through it. I don't have a lot of online experience in doing a lot of stuff. So, being able to get somebody that was patient and helped me was really awesome. It was such a positive experience.

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      Verified purchase
      Punctuality & SpeedStaffLoan ProcessTransparency

      Reviewed May 26, 2024

      I initially started with Quicken Loans back in late 2021 when I refinanced my mortgage on my condo and this last time, I didn't refinance my current mortgage. I just took some money out of the equity in my property as a second mortgage. The reps at Rocket Mortgage were great and everything was very quick. I paid off some bills in advance before I got the loan and those didn't show up on my credit. So, when they pulled my credit because the whole point was to pay off some debt, I wound up paying one credit card twice because they worked so fast that I couldn't get it. They paid it off and I had already paid it off.

      The rep told me they would get it straightened out before they closed the loan but that wasn't the case. They closed the loan. They sent me some checks and I had to mail out all these checks for all my debtors. I had a negative 5,000 balance and I had to wait some weeks for that to clear on their side before they sent me my money back. I was expecting them to rerun my credit to show that I no longer owe these things so I wouldn't have to pay them and that didn’t happen, so I was a little bit disappointed in that.

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      Verified purchase
      Loan ProcessRatesTransparency

      Reviewed May 3, 2025

      I wanted to pull some equity out so I can do some renovations. The setup process was quite straightforward. I used Quicken Loans, where I provided my information and they matched me with lenders. The online process made it easy, and it felt seamless. Though I can't recall every detail of how everything pieced together, I found the process to be clear. Uploading documents was necessary, and overall it worked smoothly. In terms of rates and terms, I felt they were fair—not spectacular, but adequate. Given the experience, I would definitely consider using Quicken Loans again for any future needs.

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      Verified purchase
      Customer ServiceStaffLoan ProcessRatesTransparency

      Reviewed May 2, 2025

      The guy that Rocket Mortgage paired me with was really nice initially. But he asked me how much my house was worth. I gave him a very specific amount of money and then he submitted way over the amount. I was trying to get a HELOC, and the house is worth around 410. He put in an appraisal for $440,000. So then when the real appraisal came back, it was $70,000 less. I told him, "So, you told me an interest rate based on what I gave you. And then when it under appraised, now I have to get a higher interest rate."

      I never even gave him that amount. But he went ahead and quoted me $50,000 more than what I told him to. So I was extraordinarily frustrated with that. He said, "Well, if we can buy down your debt-to-income ratio, then we can -- so essentially, from the funds, we'll just pay down the the debt first. And then we can get you a lower interest rate." But he never did any of that. I have this interest rate which is 2% higher than what he originally quoted me.

      We're gonna go through with it because we need the finances. We need to get this stuff done on the house. But it was very frustrating that he was not as transparent. He just wanted to get a sale. In all honesty, I probably won't use Rocket Mortgage again from that negative experience. Nobody was being honest and forthcoming about how it works. This was our first time doing this and then he didn't tell me it was a second mortgage. I was under the impression it was a HELOC. He was inappropriate. But when I had to call Rocket Mortgage for closing, everybody was extraordinarily nice on the phone. Even though the website glitched, they fixed the problem within 24 hours. I like the website to see the progress of the loan.

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      Verified purchase
      Customer ServiceLoan Process

      Reviewed May 2, 2025

      Rocket Mortgage was matched to me through Quicken Loans and I picked them largely due to the fact that my family has been with Rocket for quite a while. Although I haven't needed their customer service much, my interactions have been smoothly handled whenever necessary. I've personally not encountered any issues that need improvement, so I can't think of suggestions for other customers on this front. Overall, my experience has been positive, and I'm quite satisfied with their service.

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      Verified purchase
      Customer ServicePunctuality & SpeedOnline & AppLoan ProcessRates

      Reviewed April 16, 2025

      The application process with Quicken was quite smooth and dispersed any initial hesitations—this was evident in both the speed of the transaction and the seamless closure period.

      I secured a mortgage loan and was also offered the flexibility to refinance with potentially reduced closing costs if future rates decline, which I found quite appealing. All in all, my experience with Quicken impressed me with its consistency. I'd definitely recommend Quicken to anyone considering their services. Their customer service was exceptional throughout, and navigating their website proved straightforward, adding to the overall satisfaction of the experience.

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      Verified purchase
      Customer Service

      Reviewed April 5, 2025

      I was introduced to Quicken Loans previously through Rocket Mortgage. The solution recommended by Quicken was satisfactory, although it wasn't something I would have chosen on my own. My overall experience with their customer service was good.

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      Quicken Loans Company Information

      Company Name:
      Quicken Loans
      Country:
      United States
      Website:
      www.quickenloans.com