Quicken Loans

6. They'll send over the closing disclosure, and then schedule the final closing. (about 1 week)

All in all, it will take about 1-2 months. Good luck all.

So here we are 5 years later and work a month behind on our payments. And no matter what we do we can't seem to catch up because we could getting hit with different expenses. I just wanted to give a review for our account resolution specialist Ashley **. We didn't get a chance to talk we only use the chat online, but I was really pleased with how punctual she was with everything and she was just overall really sweet. It's kind of hard to feel that through texting but she made it possible. And I just wanted to give a big thanks for sending the $100 gift card for us to grab some quick meals while our kiddos are going through the tough time that they are.

She had asked me why we were behind on payments, as we are in the middle of a loan modification, and I told her both of our children had gotten sick. One has ITP and the other one has Chiari malformation and it's just been a struggle with everything being back and forth to work and she so kindly sent over a gift card for $100 for us to help us out with food. So not only were we behind on payments but she also helped us out by sending us $100 gift card and I am truly grateful. I'm glad I went out on a limb and took a chance with Quicken Loans because it has been all worth it. Even jumping through the hoops.

They make sure that I will be happy working with them and give their best to give me the information that I needed with the property that I am working with them to make it clear and that I will not going to have any problem in the future regarding with the property. It was excellent and makes me more reliable and good experience doing business to them. It makes me more going to use this business for the future. They will going to make great process and program to make things work in both sides to make the payment more easier and not so much hard for both parties.

I locked in a good rate and after that started using the Quicken website to upload documents. The website was easy and someone from Quicken was always calling to see if I needed anything or let me know how the documents I uploaded looked. I really couldn't have planned it any better myself. I also like the website Quicken has to upload all your documents. It told me exactly what I needed to do and what my next steps were. If I wasn't sure about something they were always there to help me. Usually calling me before I had time to call them.

Everything truly went well. They were quick and thorough on getting me a rate quote and the paperwork required was what you would expect. Since then everything has been great. But their 15 year rates weren't quoted as competitive as their 30 year. For most this isn't a big deal but for previous homeowners who don't want to go backwards on their mortgage this is a big deal.

With that said, my experience was easy and fast. From the time I applied online, I got a call from Brandon and right there, he was in my corner. He was not pushy or did I feel like a number. Of course his job to get paid; what’s wrong with that? However, he was not overbearing or anything. He explained to me the process and from there, it was just a matter of getting pre-qualified. That took all of five minutes.

From there, it was just the normal procedure of pre-approval, getting paperwork, underwriting, etc. Yes, they ask for a lot of paperwork and there were times when I questioned why you needed that. But I gave them what they wanted IN A TIMELY MANNER. When I got my disclosures, Brandon explained to me line by line what each one meant. He explained fees, points, choices of interest rates, everything. Again, I had did research so I wanted to see if what he said matched up to what I learned. It did. At no time I felt I was being taken advantage of.

This company believes in communication, sometimes to a fault, but that is ok. My questions were answered swiftly and accurately. When I had a concern, they were there. At no time I felt alone and that was important to me a first time home buyer. When I ask a question and we finished talking, they always said “you are welcome”. This triggered an email stating that you have a message. That part was a bit too nice because you think there is something important in your account, but again, that is my thing. Too much is better than not enough.

When it came time to close, I have my closing docs a week before closing. This allowed me to schedule a time with my lawyer that worked best for both of us. We signed three days early and come that Tuesday, QL had funded the loan before I even had my keys to the house and was registered in Deeds. QL was awesome. Again, this is my experience. My experience was stressful, but looking back, it was super smooth. Everyone was friendly and knowledgeable. I am a fan of QL and will sing their praises everywhere I go. Thank you QL!

Well, guess what. Quicken Loans sent their appraiser to my apartment last week (costed me $500) and yesterday I found out that he appraised it at $306,000!!! Are you kidding me? 2 bedroom 2 bathroom apartment with $237 HOA in Bothell area for $306,000??? I was mad!!! And what also pissed me off that they wanted me to sign the deposit agreement yesterday morning (even though I paid for the appraisal last week). Now I know why! They knew that I would be mad after seeing the appraisal results and were afraid that I would cancel the payment (due to no deposit agreement signed).

Anyway, how can you appraise the condo that was built in 2009 and looks like new. The value on the Zillow Estimate is $339,000!!! And I bought it for $315,000 couple years ago! Market in Seattle is not going down! It is going up!!! I will not only ignore this Company in the future, but also share the story on my Instagram and Facebook groups (totaling 3.5MLN people) so that everyone knows about my experience!!!

I went online and made an immediate payment. Ten days later, Quicken/Rocket went to the first bank (not the one now selected in my autopay) and attempted to pull payment. Again NSF notice from my bank and Quicken. The customer service rep sounded quite smug and satisfied that there was nothing he could do to rectify this. In fact, they proved 100% incapable of doing anything that cannot be done online. Quicken/Rocket says they cannot stop the 10-day automatic retry, they cannot reverse the NSF on their end, nor can they reimburse you for the NSF at your bank. My initial impression and past four year of Quicken/Rocket was fantastic. It was easy to get the loan setup, make payments, etc. This was my first and only time dealing with customer service. In the future, I will watch my back because they will not.

The pre-paid's (escrow, taxes, insurance) are what they are and only benefit you but you must be careful here too! Rocket was trying to change my homeowners insurance to one of their 'partner' plans and it cost $340 more than my current plan that was already paid for the year. It didn't matter to them that I wasn't interested in making a change, I couldn't get them to adjust thing per my current provider.

Be very careful with this company as they try real hard to make things look pretty and they will wait until the last minute to give you the real details you need to make an informed decision (The Loan Estimate). They are VERY quick to collect your EMD (which is supposedly refunded to you at the closing table) and very slow to refund it when you stop the process. Whatever you do, if you change your mind, be sure to do so BEFORE they do the appraisal. Once that is done, you are out of luck and the appraisal won't be accepted by another lender so money wasted.