Quicken Loans

Rocket Mortgage made our buying a new home so easy & smooth I couldn’t believe it! I started out with someone else & they wanted me to several other things to get approved & it turned into a nightmare! So I tried another way & they wanted to charge me a small fortune & I found out the way they recommended me to the paperwork was fraudulent! Then I tried Rocket & I was amazed at how easy & smooth they made everything! Thank you to all those that helped us in our journey. Even with all the hiccups along the way they still made it smooth sailing & now we’re in our new home that we all adore!

The loan process went well and quickly and Clarence was a great loan officer. What I didn’t like is the fact that they let everyone and his brother know that we were refinancing and how much we refinanced for. Every day, we are getting something in the mail about house warranty for the $120K refinancing of our home. Sometimes this is not even in an envelope but on a postcard for everyone to see. Other times it is in an envelope but just above the name and address it has the refinance information for all to see. I feel that this is a breach of privacy and am very disappointed in that. Other than that, everything went well.

Your company was recommended to me to check out for a refi on my home. I did do some comparison shopping and though your rate was not the lowest, your company was the most efficient and professional of the ones I dealt with. The staff was very knowledgeable and kept in good communication letting me know what they needed, when they got it and what the next steps would be. They also did not waste any time getting the whole thing done and that was a great relief to not be dealing with it for weeks. I would definitely not have any problems with recommending their services to anyone considering refinancing their home. I really appreciated their professionalism and desire to get a positive ending to the process with as little pain as possible to myself. Thank you team!

Our experience with doing our refinance and getting cash out in order to update our siding and roofing was seamless from start to finish. We were able to communicate with those on our time through calls, texts, the app, and the website. This meant that when we had questions, we could readily connect with a member of the team. We were even able to adjust our cash out amount based on the information regarding what our payment would work out to given certain amounts. This allowed us to have a cushion for if we come across any surprises needing a change order once the work commences. That alone is a big stress reducer!

This was the absolute best experience in getting any loan, let alone a Mortgage. It started with Tony ** who helped me with my application, follow up, everything really! Tony was exceptional, very knowledgeable and responsive; I was equally impressed for a day or so when Tony was OOO - someone else from his team reached me - NO delays! If you look at any notes on my account every single person was just amazing! The notary who came to close on our home was truly lovely as well, Maleta **. She was so kind and great to talk with, a wonderful ending to this process. I will recommend you anytime I can! Thank you for such a great experience!

Rocket Mortgage made the mortgage application extremely easy from start to closing. My loan officers were always in contact with me and provided support throughout the process. I would recommend Rocket Mortgage to anyone that is in need of a mortgage. Thank you.

They kept us informed throughout the process and answered any questions we had. Everything was pretty easy to understand. Everyone from beginning to signing final papers was helpful and friendly. We could download forms and send required information without any issues.

The process was well outlined by Darren who gave us the initial numbers to give us the cashback we wanted and get us a loan we could live with. He acted quickly. We figured we would need to provide all of our essential financial data. That was no problem. The only hitch was the time from beginning to end seemed to be a little longer than we anticipated. We started the process in mid-October and we didn't close until late December. It just seemed to be long by a few weeks.

Working with Duane, Josh, Kesha, and Slaven was incredible. They were knowledgeable, professional, and efficient. The website made it easy to upload/download documents and it was easy to navigate. It was a pleasure working with all of them and I would recommend Rocket to others looking for a mortgage.

We have worked with Quicken Loans/Rocket Mortgage on many different mortgages. For the 1st time, the process was difficult and frustrating. All of the employees were very nice and helpful. The frustration seemed to come from the fact that each person was SO LIMITED in the information they could see or access. Even our main loan contact could not see our file one we were in process. That really limited him from helping us when the process got into trouble.