Quicken Loans

Rocket Mortgage was very easy to start and very informative with the answers I had every time I called with questions. East to set up and easy to send documents. The employees were very nice adorn the bankers to the writing team and everyone in between. I would highly recommend Rocket Mortgage to any one who is wanting to refinance their home. The only issue I had was when they came to close on the house they were 3 hours late in getting to my home. But they kept me informed on when they got here. All and all a wonderful experience. Thank you all once again for a job well done.

I read some terrible reviews for Quicken Loans however in my research I found that they were still offering the best deal and price and the way to submit documents online was the most simple I had come across. I was wary and I checked every line and if there was a mistake they fixed it. The communication was always there.

Quicken Loans feels disciplined in exercising principled procedures by making honest assessments about the realities of mortgage qualification. There is no hype or false hopes in the decision process. An education in mortgage financing happens easily by the association and experience of working together to achieve the end goal: a personalized manageable mortgage loan that will survive the ups and downs of life without causing hardship or loss of a major investment. My experience with Quicken Loans taught me much more than I realized I needed to know. It's a complicated ordeal of which I knew nothing. I most appreciate the process of buying my first home as now it is less intimidating. I think I could do it again with much less stress and I won't need to ask so many "stupid questions"!

When I was looking for a refinance on my current mortgage it was important to me to find a company that I could work with exclusively online. I wanted to be able to upload my documents and have a process where I could check in daily to see when the mortgage would be ready to close. I did the initial request online and a broker called me right away. I went through the initial approval over the phone. I then set up an online account that provided a dashboard to list all the needed documents. I knew exactly what the company needed and when it was received and approved by logging in to the dashboard. I was able to communicate with a customer service representative through the dashboard as well. It still took 30-45 days to close the loan but I knew where I stood at step of the process.

Citibank sold my HELOC, with no advanced notice, to a company I was not comfortable with, one that had poor ratings. I have excellent credit and did not want my credit reputation harmed. Initially, I was just going to do a refi on my HELOC, but thanks to Abe **, the Quicken Loans guy I first interacted with, he gave me so much information resulting in a refi of my mortgage and HELOC with a fixed lower rate. Wowsa!

My only response for a review is that we were told it would take 3-5 weeks to close and it ended up taking 12.5 weeks. We had no explanation. We just kept having to supply pay stubs because they have to be within 30 days and it kept exceeding those 30 days. We put an offer in and closed on a whole other investment property during this time frame.

Extremely fast. Everyone seemed like they knew what they were doing. As a first time refi, I didn't know what to expect. Now I do and they have earned my business for the future. I will let anyone who needs a refi or home purchase to use Quicken.

Overall, Alan was super knowledgeable and thoughtful. He was polite, professional and engaged. The biggest frustration with the process, was it took 5 months and we were told 2 months, etc. Overall, more communication around the timelines modifications would have been appreciated.

They will promise you everything and then don’t close on time. Rude people can’t find your documents. You will spend hours trying to call only to be told someone will call you back before the end of the next day. They cannot read documents correctly. They are the worst for VA loans. Go with someone else!

This was a great experience. Everything went smoothly and quickly and the entire process was concluded in a much shorter period of time than we originally anticipated. We would recommend Quicken to anyone looking to refinance or change their mortgage structure.