Quicken Loans Reviews

I refinanced one other time in my loan, and Quicken Loans has always been fabulous to work with. I knew whenever I was doing this that I only wanted to go with them. I wanted to pay off debt and mortgage rates were down, so I wanted to lower my rate. I was matched to a 30-year refinance, and Quicken Loans was fabulous. They take the time to let you explain your situation and what you're attempting to do, and they will work every way in the world to make that achievable for you.

I went online and looked for a loan for some investment property that I had put a lot of money into. Quicken Loans was one of the top search criteria that came up. I clicked on it and Quicken Loans' response was quick. That's why I was able to get it done. We started talking about it. They sent me a text, and called me and asked, "What do you wanna do? How do you wanna talk about this?" The rep was very knowledgeable, forthright, straightforward and professional. The process was easy because I was able to go online and follow the process as I went through. It was very intuitive.

The entire journey with Quicken Loans was seamless and stress-free, concluding in just one month. From start to finish, communication was impeccable—whether through calls where I could speak with the same representative or through the constant emails guiding me.

We were already interested in taking equity out of our home to pay off some credit card debts. We were happy with the solution recommended by Quicken Loans. Their support and communication were great. Once we were with Quicken, we just knew that that was where we wanted to be. So, we decided to stick with them. The loan consultant broke down everything for us and mentioned every detail. The process was very easy and convenient for us because everything was online and very straightforward on their website.

I came across Quicken while browsing online, and I'm grateful for the assistance I received during the mortgage process with Rocket Mortgage. Phillip, the representative I worked with, was outstanding. He was patient, knowledgeable, and always available to answer my questions, which made the experience stress-free.

The application process was simple. I gave them some info over the phone. They said, “Can you mail employment records to me?” I did and they gave me the rate that I got. They sent somebody to my house to sign some paperwork and I signed it, and we were good. The whole process took a week. They were nice and seemed to want my business. When I was shopping around, all of them seemed to treat me the same way. It's just one of them had better numbers than everybody else.

I had a very good experience with Quicken Loans. The first person who called me sold me on the whole thing because she stayed on top of it. I called two other companies to compare and I went with her. The lending process was easy. It took a total of a month from beginning to end.

Quicken Loans is a standout mortgage company that truly puts customers first. From the initial application to closing, the process felt organized, transparent, and surprisingly stress-free. The team was knowledgeable, responsive, and always willing to explain options in clear, simple terms. I appreciated how easy their online tools made it to upload documents and track progress in real time. Communication was consistent, and I never felt left in the dark about what came next. Most importantly, they worked hard to find a loan solution that fit my financial goals, not a one-size-fits-all approach. If you’re looking for a reliable, professional mortgage lender with excellent customer service, Quicken Loans is a company you can trust.

Going through Quicken was quick and easy. They provided me with a match almost instantly. The process took almost a week to finish. It was a good experience.

Quicken's site seemed to be good. It was easy to upload documents that were required by the loan officer. My loan officer was able to walk me through any questions I had. However, there are some checks that were sent through UPS for me to pay off some debt because I got an equity loan and I'm waiting on that package.