Quicken Loans

I could hardly contain my shock and excitement when Geoff told me that I could go from a 3.75% interest rate to a 2.25% interest rate with Quicken. I had checked with another company previously (Better Mortgage, who tragically did NOT live up to their name) and they had generously offered me an interest rate that was .005% higher than the one I held. I imagine that sorting through my information and finding me a good deal was pretty standard operating procedure for Quicken, but as I said, I am hopeless with numbers and indeed, can quickly become overwhelmed. Geoff’s true trial began in earnest once the ball got rolling.

Geoff strapped on his sword and found solutions to every single issue I had, and to every problem that I hurled, metaphorically speaking of course, into his lap. He fixed everything from frustrating lack of response from the title company, to making sure I had low closing costs, to scheduling a dual closing with my spouse who lives two hours away.

He would call or text me practically immediately after I contacted him and was pretty much the Jen Whisperer in getting me to understand what was going on and not panicking about it. Every single time I contacted him (up to and including the day of closing) with a serious problem, his answer was an immediate, “That’s not a problem. Here’s what I’m going to do.” He is friendly, knowledgeable, and I must say, he has a fabulous sense of humor. I find that that in these strange and uncertain times, someone with good humor is difficult to find, but also, that someone with good humor is necessary to make it through 2020 with one’s sanity intact.

I hope that you will consider all of this when Geoff’s next review comes due. I truly believe that this deal would not have gone through if it had been assigned to anyone else. Since I know how flibbertigibbety I am when it comes to stressful financial conversations and he calmed me down every single time I was upset, I wanted to make sure that you know Geoff has some seriously superb customer service and people skills. I am exceedingly grateful that Geoff does such an amazing job and most importantly, that he was assigned to me so that I could benefit from his excellence. I cannot overstate how awesome he is. PS- My interest rate is, in fact, now lower than my sister’s.

Enter Brian **, who completely diffused my impatient attitude and had me smiling and laughing by the end of the call. He was so helpful and just so genuine; I am not an easy person to win over, but I was really impressed with the level of customer service Brian provided. Calls and messages were returned promptly, and he always did exactly what he told me he would do; I never once felt even the slightest bit inconvenienced. Brian had everything handled, and I felt completely at ease throughout the process. If only we could clone him! That kind of service is what gets you referrals and repeat business; I don’t see how this experience could have gone any better. I have already recommended Quicken Loans to friends and coworkers.

When I did the math I realized the next (second) payment would be on the 31st of December 2020, followed by January 30th 2021, followed by March 1st 2021, then March 31st, then April 30th 2021, then May 30th 2021, then June 29th 2021, then July 29th 2021 and this brings me to my main concern--I receive my VA benefit on the first of each month and if I cannot make the first of each month as the same time each month for auto-pay to occur then what are my options to make my mortgage payment each month so I can pay on time and never incur a late charge therefore maintain a good credit history. Please advise, thank you! Ken **

I ran into a hiccup with a divorce right in the middle of the deal just before closing and had to put my entire account on hold which they did with much patience and when it was time to begin again a little over a year later, I did not have to resubmit appraisals or inspections or give any additional money. They were able to pull my information from my last attempt at the loan and I only had to update current financials. The process was moving along quickly and I did not ever have a problem getting a hold of someone or getting an answer through email or text or phone call, they always called to check up on me but were also very respectful when I said to not call me for a certain amount of time or days and they kept their appointments.

One time they were late getting to an appointment due to working with someone else overtime so he had his friend from the company call me to tell me that he was going to be late to the phone call just so I would know what was going on. I thought that was above and beyond so thank you Mike. I have not even finished the entire process or have gone to closing on my refinance but I did read the reviews and I am a real person going through a real process and I wanted to give my 2 cents because some people said that all the 5 star reviews were fake. I can assure you I am not a fake person and I have much drama that Quicken Loans has had to deal with and they have done so very professionally.

If the company needed something from me, I received an email requesting that I go to the dashboard. When it was time to close the loan the company sent an attorney to my home that was able to walk me through the documents as well as notarize my signature. The money was transferred to my account when the documents were filed. I would recommend this company. The customer service was good and efficient. The online process worked well. The one downside that I don't like is the sales after the process. I don't like getting the phone calls trying to get me to refinance my loan at every rate change. To me that is the company looking to have me spend money on closing a loan that I don't need.