Quicken Loans

My husband and I attempted to refinance with Quicken Loans to have cash out to cover some other debt. Right from the beginning they do push to get that deposit like so many others have stated in their reviews. On top of this, their closing costs are extremely high! I don’t care what your credit score is, if you qualify to get a loan from them it shouldn’t be more than 2%. We were only looking to refinance around 112,000. They wanted 6,000 in closing costs! That is not including the amount they need to also fund escrow with, so closing costs were going to be in the 7,000 range. The appraisal was done and the value is 108,000.

Was refinancing by a court order to pay off ex-husband and put mortgage in my name only. Quicken Loans reviewed all of my income, credit report, etc. and wanted me to pay a $500 good faith fee. I asked if they were sure this refinance would go through since I am a single mother and I can't afford to be scammed. The loan officer assured me that I was preapproved and it would go through. I was upfront and honest from the beginning and they were not! Veterans do not be scammed and stay away! The Closing Costs increased substantially and in the end, costs were at $28,597 and part of this was for me to give them $8,000 Cash to Close on a VA Loan! VA Loans do not require out of pocket cash.

My wife and tried to work with organization to try and keep our house. Went into forbearance then foreclosure. The reason we could not continue to pay on our house was due to health issues. Now most people say take care of that first which is what we had to do. While we going through all these health issues we lived on EBT and had to scrap and sell things to buy items that only can be bought by cash. We came to realize we were not going to keep our house and Quicken did offer us 3000 dollars if it was broom swept which at that time were not able to do due to our health problems.

My spouse and I contacted Quicken Loans for a refinance of our current mortgage. We were told that we only qualified for an FHA loan. They were extremely pushy about us paying the $500 for the appraisal and warned us that if we didn't pay as soon as possible that their offer would expire. We contacted another lender and easily qualified for the conventional loan we wanted. This lender was very confused as to why Quicken would only offer an FHA loan. We called Quicken and told them that we had found another lender and would be doing a conventional loan.

I recently refinanced my house. I received a call a few days later from my insurance provider stating that my homeowners insurance policy payment hasn't been made. When I called Quicken they stated there was an error on their end and it should have been paid at closing but wasn't. They were sorry but now my options are I have to come up with almost 3000 more out of pocket or my monthly payment will increase over 200. Well I suggested they make the payment out of what I paid them for closing since it was their mistake, I was told they wouldn't make the payment for me.

I am currently in process to get a loan with Quicken. I am also a current Quicken loan customer and have been so for nearly 8 years. We are trying to get a new home as we have sold our current home. I have a conditional approval with only 1 stipulation to pay off a current car loan as we are over the debt to income ratio. The car we sold was a show car, not a daily driver. We still have 2 other cars plus I have a company car as well. I provided a paid in full letter from the lender as directed. Now 7 days from my current home closing they told me they cannot take the debt off because I sold the car. How else would you satisfy a loan on a car?? Their rationale on this is they say it’s a quality of life issue that the car was sold. Say what??? Not sure here but I don’t know if it violates lending laws by using the quality of life reason.

If you're a Veteran stay away from these crooks. They just recently got in on the Republican Tax Scam, the grand old party. Their taxes have been cut to nothing and yet they want to stick the Veteran. I have a rate of 2.3 and called to refi and it's now 4.5 for Veterans. The people who service your loan are all but kissing your ** and telling you how great they are and how much you will save. Lies. All lies. I just wanted 15,000 and they were going to charge me 11,560 to process the loan. That's how they treat Veterans.

We decided to NOT use Quicken Loans! Graham ** was extremely difficult to work with and he was deceiving and vague in providing answers to our questions regarding interest rates and origination fees. This does not bode well for Quicken Loans having someone that is not open and honest with their customers. We found another loan company that is providing us a loan on our property with NO origination fees (Graham ** wanted to charge us a 1% origination fee), an interest rate of 4.25% with NO points (Graham ** was providing us a rate of 4.825% with no points), and has been VERY easy to work with (we complete the loan process in 24 hours). We were extremely disappointed with our experience with Quicken Loans and Graham! We would recommend that Graham ** receive additional customer service training and education on how to be open and honest with customers.

Got the runaround. Very misleading. They didn't bother to mention that you had to have the 5k+ for closing costs and you cannot roll closing costs into a mortgage (which on their site you can) or they told me a seller cannot pay 100% of the closing costs, which is BS. I struggled to get my credit score to a level for financing and they shot it down with that. Consumer beware!!!

I have my loan with Quicken - however I am still paying P&I - but I have a great rate, so I guess it balances out. I have had my loan with them for 3 years and everything has been absolutely wonderful until the last 2 months when someone from their company decided the best thing for me is to refinance to get rid of my PMI. That is fine to make a courtesy call, but instead - I get about 15 calls A DAY from different people with quicken (Like it is a race to get to me). They were calling all day while I was at work, over and over - finally they catch me after work and I got a lady name Frances. She was EXTREMELY pushy - totally bullying me into letting her run a credit check - pretty much just telling me she is doing it. Then, the results are back - my rate would INCREASE by 1% and that is if I PAY to get this great rate. I told them, "NO THANK YOU" as politely as possible, however she wouldn't take no for an answer.

We decided to refinance our mortgage with Quicken Loans to get away from a very incompetent mortgage company (Seterus). We were so desperate to get away from them that we spent $9,000 to refinance with Quicken Loans. Not even a month later and after spending $9,000, they sold us right back to Seterus. Now that is shady business!

The loan process went incredibly smoothly with closing in 30 days. Loan consultant and supporting staff were very responsive to queries. Administrative staff was highly skilled.

Very easy to deal with. All my documents were uploaded & reviewed quickly. Everything was approved & I closed earlier than planned. They have been easy to deal with for storm damage repairs as well.

I decided to refinance my mortgage with Quicken Loans to lower my monthly payments (escrow included). I was contacted my insurance company and told that Quicken Loans did not pay the monthly insurance required to have the loan. When I contacted Quicken Loans they apologized and said there was a human error that they will not be starting to pay the property insurance until next year and that I will have to either come out of pocket with the additional payment or my escrow amount will be short. I explained to Quicken Loans/Rocket Mortgage that my refinance was suppose to lessen my monthly mortgage payments and I would not of agreed to refinancing that raised my principal by $5000.00 and my monthly payments by about $45.00, they said they apologized, it was their error but there is nothing they can do at this time.

My experience with Quicken began when original loan with another mortgage company was an 80/20 loan and the balloon was about to come due. Quicken process was easy but still felt that it wasn’t quite kosher in the total process and took advantage of my predicament when I was a good credit risk. It seemed easy but still had some fast talking going on from their end. Wish the local bank would have been more helpful instead of having to do the Quicken loan.

I was trying to establish a new loan with Quicken Loans and have had the WORST experience ever. The representative I was working with was rude and a bully. He treated me like a dollar sign instead of someone making the most important and costly purchase of a lifetime. Not only did he not care about how I was feeling during the process, when I had the opportunity to speak, he did not listen to my concerns. Although my first experience, 4 years ago, was fantastic, Connor ** and Heather ** have no desire to ensure that Customers are comfortable with the home buying process. Please note that I have been working with Quicken for weeks and am approved for a loan. I was not rejected or turned down. I decided to take a loan that will be more expensive because Quicken treated me so poorly.

We have had 3 mortgage companies in 31 years. Quicken Loans is by far the best. They have great customer service and check on us often. If needed we will use them again.

My new mortgage experience began with one fellow, changed to another fellow and ended with yet a third fellow - none of which were able to close my loan as scheduled. They appear to be too large of an organization to communicate well so there is a huge lack of personal guidance and assistance through this process. I've purchased homes before and still had problems so I can't imagine what a new home buyer would go through. The last week before my close the wheels fell off because they were charging me $12,600 in closing costs - what??? I had actually refinanced a home with Quicken in 2010 and was told then I would have NO closing costs from Quicken but apparently that offer went out the window.

Applying for FHA Loan. Had bankruptcy that included SBA Loan. This red flagged my application. This does not show on credit report from TransUnion. Denied loan even though had letter from SBA stating that I am eligible for other loans from government other than SBA according to United States Code. Quicken says they have their own rules other than those set forth in the United States Code. In other words, government code is not recognized by Quicken. Appears to be a violation of US policy by a private company. Small town Midwest bank has no issue with this scenario and has approved my loan. Quicken is full of themselves.

I financed my house with Quicken and then refinanced a few years later at their suggestion. They provide online service that answers 95% of all questions and when you need help you can call or email your agent and I have never waited more than an hour (if I email) to get a response. They are proactive about upgrades or help in changes that maybe beneficial. All of us have dealt with cell phones, tv, internet etc that always provides perks to the new person to sign up but not to the individual that has paid for years. Quicken has grown because of the service.

Process was supposed to be online, did not like the phone calls after being approved, representative insisted that they set me up with a real estate agent. This was the last straw, did not go through with the loan.

I'm looking to refi my house mortgage and called QL. To make a long story short, the guy on the phone: Casey ** was rude, would not help unless I gave him my SS # which I told him I would after seeing first what they could offer. I told him I would provide all the info they needed and my Credit score which I know with accuracy as I pay services that provide me my current score. Anyway, he wouldn't work with me unless I gave him my SS#. Well, I said, "Thanks, but no Thanks." Then a lady by the name of Jessica ** calls me a few days later and here we go again, same manners, same story. When I said I would call her later to make sure my husband was ok with me providing his SS #, she simply hung up on me. And then SENT me an e-mail wanting to do business. Really??? Worst Customer service ever, very unprofessional. I'm so glad I didn't do business with them.

Quicken has proven to be relatively easy as on option for mortgage - HOWEVER - we have great credit, a strong mortgage to appraisal ratio and stable income. In short, we are pretty good customers...

An endless series of questions and answers and questions. Poor internal coordination and lack of adherence to their own guidelines. No sense of scale or schedule needs. A low ball operation to be avoided.

I have a mortgage with this company. Sent in a payment. Made a mistake on the check by 22 cents. They sent a letter wanting me to pay 21 dollars and a threat about my credit. These people have become greedy and made a serious business mistake in that they will never get my business again. Let's do the math, they make $21 and lose thousands because I will finance with someone else and tell as many people as possible to stay away from this company.

They are pretty easy to work with except when you want to talk to them about re-fi. But they don't seem to want to deal with re-fi on a loan when it gets down to the lower amount owed. I have been with them for about ten yrs and they don't want to mess when they can't make money. My next loan if ever will not be with them.

Before anyone decides to pick Quicken as a lender make sure you read this. I fill out an online quote. I received many calls from very sweet and caring women. Four to be exact. Passed very quickly from one to the other. When I finally spoke to that person that goes over your credit score and tells you what hurdles to overcome and you do whatever is needed to get ahead of these hurdles. Then they ask for $$$. That’s when you never hear from any of the previous contacts there. Then they tell you about getting an approval for buyers. Then someone else calls telling you what’s this and that on your credit report. I responded by saying why is this coming up now after I paid you money. Why didn’t any of the previous associates say anything and made everything sound like all was well and good. I was told this is FHA regulations and policy. I asked for my deposit back and never heard from anyone. This company is terrible. No one knows anything and they unethical and are not worth dealing with. By the way my credit score was 670 and only needed to be a 620. BEWARE!!!

I was hoping to discover the "Bottom Line" refinance details at the end of the questionnaire and there was nothing but a phone number. I had no interest in talking to an agent, rather I merely wanted the results without having to endure a long conversation.

This company has different sales people call me EVERY single day trying to sell me a loan. My voice mailbox is completely full with their calls. 30 to 40 calls from them in my voicemail that I have to delete one by one. If I haven't answered after 40 calls why are you still calling me??! If I ever need to refinance my home loan I would NEVER use them. I don't even know how they got my phone number or who they bought my phone number from. They are so unprofessional and annoying. Any legit business would not stoop to the bottom of the barrel with nonstop unwanted sales calls. Why go through a company that is that desperate for sales???

We were refinancing our $250,000+ home in Chesapeake, VA. We had never missed a payment nor been late. They told us to submit $500.00 for an appraisal. The appraisal was fine. However, because over 7 years before I had to file bankruptcy due to a bitter divorce that I, the one with the (only) income was forced into through court orders regarding payment of bills and support for my 4 children and ex-husband, Quicken Loan refused to let us go forward and refused to refund our $500.00. This despite the fact that we had received a very large line of credit, and refinanced our house already. Additionally, I bought the house for $200,000.00 just 2 years after the bankruptcy with a VA loan.