Quicken Loans Reviews

The Quicken Loans' rep I spoke with, Austin, had great customer service. He was really helpful. He wasn't pushy and he responded really quickly to the questions that I did have regarding the loan. He spoke in layman's terms, which made it a lot easier to understand. The terms of my loan was fine. I was a little hesitant because they have a flat amount. I didn't want to borrow that much, but we worked it out. While I did a pre-approval, the application process was easy-breezy. It took half an hour. It was quick.

My experience with Quicken was good and fast. The application process was good. We had some issues with the online stuff at first. But then that got resolved and it was fine. Their customer service was good.

Everything that I received was Rocket Mortgage and it was a great experience. I would tell my friends to use Rocket Mortgage, then I would tell them now what I learned through my experience.

I liked the interaction I had with the personal loan lender from Quicken. I applied for a mortgage, and I'm satisfied with the terms of the loan and the amount of money that I was able to get. The whole process took two weeks. They have competitive rates and they gave me lots of options. I had a positive experience overall. I would use them again.

The application process was simple. I gave them some info over the phone. They said, “Can you mail employment records to me?” I did and they gave me the rate that I got. They sent somebody to my house to sign some paperwork and I signed it, and we were good. The whole process took a week. They were nice and seemed to want my business. When I was shopping around, all of them seemed to treat me the same way. It's just one of them had better numbers than everybody else.

I refinanced one other time in my loan, and Quicken Loans has always been fabulous to work with. I knew whenever I was doing this that I only wanted to go with them. I wanted to pay off debt and mortgage rates were down, so I wanted to lower my rate. I was matched to a 30-year refinance, and Quicken Loans was fabulous. They take the time to let you explain your situation and what you're attempting to do, and they will work every way in the world to make that achievable for you.

I had a very good experience with Quicken Loans. The first person who called me sold me on the whole thing because she stayed on top of it. I called two other companies to compare and I went with her. The lending process was easy. It took a total of a month from beginning to end.

Quicken Loans is a standout mortgage company that truly puts customers first. From the initial application to closing, the process felt organized, transparent, and surprisingly stress-free. The team was knowledgeable, responsive, and always willing to explain options in clear, simple terms. I appreciated how easy their online tools made it to upload documents and track progress in real time. Communication was consistent, and I never felt left in the dark about what came next. Most importantly, they worked hard to find a loan solution that fit my financial goals, not a one-size-fits-all approach. If you’re looking for a reliable, professional mortgage lender with excellent customer service, Quicken Loans is a company you can trust.

Going through Quicken was quick and easy. They provided me with a match almost instantly. The process took almost a week to finish. It was a good experience.

Quicken's site seemed to be good. It was easy to upload documents that were required by the loan officer. My loan officer was able to walk me through any questions I had. However, there are some checks that were sent through UPS for me to pay off some debt because I got an equity loan and I'm waiting on that package.