Quicken Loans

Adam was fantastic in closing the loan. He answered all of my questions and made me feel good about the process. I have never had such a wow factor in closing on any loan and you all put all the others to shame. You’ve left them in the dust. You were the first ones contacting me almost immediately after my online submission, had the best rates, best customer service, and the name of Quicken to back up your resources. My last mortgage was sold out underneath me and I just don’t see that ever happening with Quicken based RocketMortgage. I have relayed your superior overall service to many friends already and if anyone ever asks me about it, I know where to send them. The app is great as well and I love how I can setup biweekly payments as well as one time payments on the principal. Thank you all for an excellent experience!

Rocket Mortgage was absolutely great! From the application process to the closing. The time it took to get the loan closed was very short! One thing we did not like was not having someone there to answer questions during the closing process at the Title company. We did have a few questions just because this paperwork is foreign to us. The woman at the Title company treated us as if we had used an "off-brand" mortgage company. She didn't necessarily say anything bad about Rocket Mortgage. She just acted like there were things that needed to be pointed out in the contract. This is not anything Rocket Mortgage could control as this is a different entity. But we will know in the future to not use that Title company again. As far as Rocket Mortgage we couldn't be happier! In fact, our previous mortgage company was not interested in doing the cash-out refinance. So we give Rocket Mortgage 5 stars! Thank y'all for helping us become debt-free!

Constance **, Bryana **, Paul ** are some phenomenal people. Scale 1-10 all three would be a 12. They exemplified patience, care, understanding and willpower. Now they need to share their character, understanding and respect with Richard **. I cannot say enough. Constance, Bryana and Paul their communication was always prompt, they returned voice mail message I left in a timely manner. I truly felt like they wanted it as much as I did. This day in time that's unusual. I worked in corporate for 10 years during the mortgage crisis, and if I had a team compromised of a Constance, Bryana and Paul I probably would still be there. I would like to thank all those behind the scenes I never spoke with that assisted in me purchasing my home. Thank you, thank you and may God bless all of you and forever open doors for each one of you.

Responding to the requests for supporting documents seemed neverending. A list of what was needed should have been known upfront, but I was constantly receiving a request for additional documents. For example, I was asked to provide insurance coverage for a small lake home worth about 250k. Why I would need to document that is unknown to me as it has no bearing on my ability to refinance a note. This is all the more surprising because I'd been paying off a much higher loan for about 18 years and even prepaying much of it so my ability to pay should have been evident.

I had a wonderful team. It started with Rami, who took my application over the phone when I called after 8pm. I was immediately approved to match what my employer only would approve me for. Then he asked a profound question, "is that all you want"? I was dumbfounded, because my employer made it seem like I didn't qualify for more. Rami asked me to send in income info and had it reviewed by an Underwriter. In 24 hours, I was approved for $40k more....MIND BLOWN....

Christine and Brooke were excellent explaining the process from beginning to end. The online tasks were simple to navigate and expedited receiving and analyzing the required documents. Completing the closing in my home was an additional convenience that was greatly appreciated.

My mortgage Team Consisted of Eric **, Nannette **, and Brittney. My Team kept me well informed and provided me with the much-needed support through this gruelling time. One of my co-workers will be in the market for a home soon and I will refer him to my excellent Team.

The loan officers were very helpful, they made every step easy, they found solutions when there were problems, they kept all my information confidential, it was easy process and quick. They met my needs in every way and I will recommend it to a friend or anyone ask.

I have a very good and simple process from the beginning and end of the loan process. I would recommend anyone to use Rocket mortgage for a loan. The online portal was very useful for giving update and what is needed to complete the process.

I started my loan process toward securing a VA loan. I was waiting for a a month and a couple weeks, then I was told that the VA needed to acquire my retirement points to verify my veteran status. If I knew this is what my loan was on hold for, I could have contacted the VA office right away and got this cleared up. For whatever reason, it took the underwriting department a long time to verify my employment status, even after I uploaded a couple years of my W2 forms from both of my jobs, and they had my Social Security number to further verify my employment status.