Quicken Loans

I wanted a manager but I do not think this place has managers. The last thing he tells me is that refinancing is the best thing for me? That is not what we wish to do so I told him, "Do not call me back." This was a nightmare because he called at nights, weekends, holidays. This guy would not stop and he was trying to tell me what I needed and not what I asked for in the first place. I would love to know how they are rated with 5 stars when they deserve 1 star. We were honestly looking for a legitimate plan and this man had his own plan for us and that was not what we were gonna take. That is because he makes a lot more money for a refinance of a home than he would a personal loan referral. It is all about how much money they can put in their pocket. The customer is just another number to them.

Jason continues to call multiple times a day and leaving harassing messages. I’m feeling concerned about my existing loan with Quicken. I’m tired of my phone constantly ringing. I want to block the number but I know they will continue to call from other numbers. I may need to write the BBB. I hope they don’t steal my identity. I used to have such a high opinion of the company but now I just fear them.

Steven explained that he could work with me to improve the interest rate. He eventually sent me an updated loan estimate while I was on vacation. As I didn’t review it in time, he decided to cancel my loan application. I explained to him that I could review it now, and take a look, but he said it was too late and that I’d have to start a new application. I even left Steven a voicemail asking for a callback. He did not return my call/email and instead sent me an email the next day saying that he had canceled my loan even though he received my email saying I needed more time/help finding the updated loan estimate numbers. So basically, they have my $500 for “appraisal costs” that they’re not willing to return, and Steven canceled my loan without my permission.

In addition to the scammy interest rate hike, poor customer service, and canceling my loan without my permission, their closing costs were $7000 more and the interest rate was ridiculously high compared to other mortgage companies. I’ve never seen anything more unprofessional my entire life. Also, they refused to refund my money even though the retention specialist Steven ** cancel my loan without my permission. The funny thing is that I was going to use them, but now, I have no interest in dealing with a company that has poor morals, and customer service representatives that are rude and incompetent.

I had to pay out of pocket for all the testing and what not, that was expected. But then a day before closing they said they couldn't approve the loan because they can't accept the down payment that was paid to the landlord at the beginning of our lease agreement. Said I needed to pay QL the $7500 more for the closing since that's what I paid in the beginning. The house was $60k, we put $7500 down and paid $900 for 2 years and wanted a loan for $35k. As per my contract with the landlord. House was appraised at $85k. QL said the contract between the landlord and us was null and void with them and demanded we take $85k loan and all the money we paid in meant nothing. So I went to my personal bank and within 2 weeks my wife and I are homeowners no thanks to (NON)QUICKEN LOANS. Save your time, money, patience and sanity and stay away from these pyramid scammers.

I was able to pay off all of my loans and be debt free. I read on the reviews after I had started the process that people weren’t happy and were passed on to other people, having to provide all the documentation over and over again. This did not happen to me. Everything was forwarded on to the next person. When it came time to close, they send someone (a notary) to my home!!! I picked the time and they were here with my paperwork. AMAZING!!! I was finished with the whole process, with no lies, no pressure within 2 1/2 weeks tops. I would highly recommend this company to anyone planning to refi their home. Thank you Quicken Loans/Rocket Mortgage for everything!!!

The warning here is that a verified approval is anything but. That businesses like Quicken Loans do not care about your business. Staff was belligerent and combative, not trying to remedy the situation. The promise of a quick and "pain free" process is simply not true. Fortunately for us we could afford to pay cash but we understand that is not possible for everyone. So be very wary when you start with Quicken Loans.

Then you'll get a phone call a week before your closing date. In my case, they made an accounting error and miscalculated my debt-to-income ratio. They'll suggest you pay down your credit card debt to bring up your score--only to realize that their "hard inquiries" on your credit make this attempt futile. You're then left with a house filled with boxes, a soon-to-be-homeless tenant, sellers who now have an empty house, and family coming into town for Thanksgiving in your "new house." - But only it's not your new house, it's your old, small house filled with boxes and no dining room table because you sold it to help with the move.

GO WITH A LOCAL BANK. Save yourself the stress, emotional torture, and expense. Do not be romanced by their slick advertising or friendly "executive bankers." Believe me, I feel like suck a sucker for falling for it. Fortunately, I'm now working with a local bank who is helping me get a new loan. But I have to start all over again (including more money out of pocket).

They'll get your $500 in the first few days of your relationship - then wait weeks before putting your loan through underwriting. If anything is wrong with your loan, you'll find out about it days before closing. And you're out thousands in moving expenses and the $500 good faith deposit because they'll claim it was used toward the appraisal and other costs. STAY AWAY from Quicken Loans or Rocket Mortgage. No doubt they'll get their comeuppance one day through an expose on 60 Minutes or The New York Times.

After the conversation on September 24th, Sam asked for a series of paperwork, which included my husband's DD 214, which is what every other lender asks for. On September 25th Sam had all the paperwork he asked for. At that time we had to pay upfront for an Appraisal, $450. The Appraisal took another week and a half to schedule and complete. On October 8th it came in higher than we expected. At this point we had all documents, as well as our appraisal completed. We expected a closing date.

For the next week Sam's "crackerjack VA "team" kept asking my husband for a DD 214 MEMBER 4. My husband never heard of that form, or ever had to use it. They had him fill out a form, which they said may take a week or so. It became more than 2 weeks when we asked Brandon why it was taking so long. We even stated if they couldn't get answers we were going to look elsewhere. Brandon essentially said the VA had more important documents to produce for people who needed death certificates and other paperwork. He hoped they would get to our request soon. If we had to go with someone else, basically he said "we should do what we needed to do".

I Googled the illusive Member 4. Wikipedia states the VA never gives out copies of the Member 4. I emailed Sam this information and never got a response. My husband and I tried to email him again two days later and both our emails were bounced back as if we were blocked from his account. We canceled our loan with Rocket/Quicken Mortgage. If you do decide to go with this company make them tell you exactly what papers you will need and make sure you have them before they come up with an illusive document request and cannot tell you why, or when it will be available for you to close on your loan. It cost us over 1 month's wait period even though we had documentation they originally asked for, as well as a good appraisal. Beware the VA loan.

We have had zero issues with the servicing of our mortgage; everything is clearly laid out in our monthly statements including the impact of our additional principal payments. We had a unique situation where we are property tax exempt but had to pay taxes into escrow at closing. Quicken did an escrow review the same day and refunded our money in 7 business days. We were warned about Quicken possibly being an issue, however from our perspective as long as you give them what they ask when they ask we had no issues. Brad was awesome, so was Mel.

After a month into everything a consultant specialist (Eric **) reached out to me and asked if I would be able to cover around $10,000 in closing costs, I stated that I could obtain the cash from my 401k (of course I had to turn in copies of the withdrawal from my 401k). A couple weeks went by and I would have a new item on the portal to view, so I would check my new loan disclosure and the closing cost was showing $13,000.

It is now October, my loan disclosure shows that the closing costs are over $21,000. Eric emailed me saying that we were near closing and that I would be hearing from him. When Eric called, he said that the mortgage on the house was behind since May of 2018. I have paperwork showing that the mortgage payments are up to date. I even had proof uploaded on my portal. Eric didn't try to help my understand where this information came from. If there was a problem with the previous mortgage on the home (wouldn't that have come up way before now). I don't know how this company is allowed to still remain open after they are taking people's money and not being upfront about what they can or can't help you with.

Four weeks before closing, they call again and inform me that a full year's home insurance must be paid in advance. Which I had never been informed of previously. I reached out to a family member, who was willing to help with the $1000 I was short towards insurance. Once I got the home insurance set up, and switched my car insurance to get a bundle discount, they call again. A week and a half before closing. They now inform me that due to tax fluctuations, they will be requiring $8400 down with the year in advance of insurance paid. On a first time home buyers loan. Thinking I would lose the house, I reached out to my realtor, who reached out to the seller. The seller offered to loan me whatever I was short for closing, and I could pay it back to him.

Thinking all this was finally over, I relaxed a bit. Until receiving yet another call. My realtor informed me that Quicken Loans denied the loan from the seller. So, I have everything I own in boxes and nowhere to go, thanks to the worst loan agency I’ve ever worked with. Do not go with Quicken Loans. Additionally, I spoke with a supervisor there about my experience, and did not even receive so much as an apology. They have also denied my request to refund me the $500 deposit I had put down for the loan. This has been the worst business I have ever dealt with.

I tried to reach a resolution with a Quicken rep by the name of Jill. She stated, even though I clearly recorded & stated don't run my credit. He did so. This is a company not to be trusted. Read other client write ups. You can expect; Sleazily, and deceptive business practices here... Go with Home Depot. This is only my experience and option. Read other client comments for yourself's.

My career is in financial services and I even previously worked for a company that gives awards for customer experience, so I trusted Quicken's brand and reputation... all I can say is, DON'T!!! SHOP AROUND before you ever sign with this company!!! I had multiple lenders offer $10K LESS in closing costs! HUGE difference and honestly, I feel Quicken was trying to take advantage of my situation. If they will treat a current client who has great credit and never been late on a payment, how will they treat you? Don't believe the marketing hype... they offered me a loan with horribly inflated closing costs. I received the same 30 yr fixed, same appraisal amount, same interest but over $10K more in the cashout offer due to the closing costs from the 2 other lenders I looked at.

Quicken then had their "retention team" reach out to me multiple times where I avoided their calls and didn't return messages. I finally ended up talking to 2 different "retention team" members where one decided to threaten me and tell me to feel free to call them back in a couple months when my payment goes up and isn't what this other lender promised. What a scare tactic! HORRIBLE to do to a single mom in distress about her financial situation and just wanting to pay off debt and lawyer fees! Like I said, SHOPPING AROUND in this competitive market is KEY!

Getting a couple quotes can only help you and educate you to what is available. It doesn't hurt your credit to have multiple lenders pull your credit when shopping for a mortgage. Just need to do it in the same timeframe. Don't trust the JD Power trophies that Quicken is the way to go! I'm so SO grateful because I have $10,000 more in my bank account because I refinanced with another lender and left being a Quicken customer!

This is a typical bait and switch scenario, and now I am very wise as to how this company works. Use caution when proceeding, he is a salesman not your buddy, and if it sounds too good to be true in the beginning, it probably is in the end. Oh and btw, I did secure a better loan rate, waived fees and genuine customers service from my personal bank. Educate yourself before falling for their scam.

Keep in mind, my bank balance before all this was more than sufficient! Talk about jumping through hoops! Now today, No one called but cowardly I was left a message on the "Secure portal" that states "sorry, but before we can proceed, per underwriters,". That "I must produce appraisals of value for all the items sold, from a car dealer or mower dealer". WHAT? How and the heck am I to track down and asked the new owners to let me take the item you bought back and go get a "certified" value appraisals!!! It's now apparent that Rocket Mortgage does not trust anyone! I can't believe what they asked! Don't waste your time with them, go with a locally funded mortgage institute, like your LOCAL BANK, that's what I did and (got approved in 72 hours) and should have from the get go! Like I said, Rocket and Quicken, WHAT A JOKE!

As a Veteran using my VA loan for the first time I expect some difficulties. However, Quicken Loans repeatedly blamed the VA for items and standards which in fact the VA does not require. There is no excuse for that. It took a little effort to find the real rules but they are out there. Many thanks to the VA employee **. I couldn't figure out why we started having so much trouble on a simple, previously approved, loan, Then I remembered the FED raised the interest rate and there is more money for the company to make elsewhere. Never mind that we had paid for an interest rate lock. They wanted out of their commitment. After reading your experiences it seems that their bad behavior is simply their business model.

Just like all of you, I want justice. I don't believe for a minute that these posts will effect this big company. The occasional reader might steer away from Quicken Loan but it won't hurt them. Nor will it remedy the great damage they have caused to me and my family. Where is the justice for us, and for you with your complaints.

Reading the other posts here I believe there is a pattern of deceit which borders on a violation of the Real Estate Settlement Procedures Act (RESPA) laws. If so, there is a place to hold them accountable. Now, the enforcement of RESPA is in the hands of the CFPB with the assistance of state attorneys general. Very few consumers are aware of the laws out there to protect them. Because they don't know people don't seek redress for the damages caused by unscrupulous companies. The companies keep reeking havoc on people's lives and racking up the profits in the process.

Consumer Affairs a great service to the community but may be too little too late for many of us. If you “blow off steam" here with your post and move on, the company wins. You lose. The trick is to stay angry even after you have moved on. Take the fight to the next level. They were perfectly happy to take your money, your time, your expectations, your reputation and throw it under the bus to make themselves a little profit. The is not what Capitalism is about. That is not what America is about. We are better than that. WE deserve better than that.

My life experience says that banding together can effect change and maybe find justice. We do not have to suffer in silence. There is a Federal Watchdog agency out there which offers some hope for justice. This FEDERAL Consumer Financial Protection Bureau is your tax dollars at work watching out for you. It is like calling the police when you see something suspicious, or dangerous. Some problems are too big to handle by yourself.

I wonder if all the complaint posters here followed up with a formal complaint to the CFPB if we might find justice. I see on the government site where there have been settlements of more than $14 million dollars against banks and mortgage lenders their misdeeds. Again, this web Consumer Affairs provides a great service but it should be the beginning, not the end. I'm taking my complaint against Quicken Loans to the next level. I hope you will too. "Pray for the Dead-Fight for the Living" - Mother Jones.

Consumer Affairs a great service to the community but may be too little too late for many of us. If you “blow off steam" here with your post and move on, the company wins. You lose. The trick is to stay angry even after you have moved on. Take the fight to the next level. They were perfectly happy to take your money, your time, your expectations, your reputation and throw it under the bus to make them selves a little profit. The is not what Capitalism is about. That is not what America is about. We are better than that. WE deserve better than that.

My life experience says that banding together can effect change and maybe find justice. We do not have to suffer in silence. There is a Federal Watchdog agency out there which offers some hope for justice. This FEDERAL Consumer Financial Protection BUREAU is your tax dollars at work watching out for you. It is like calling the police when you see something suspicious, or dangerous. Some problems are too big to handle by yourself.

I wonder if all the complaint posters here followed up with a formal complaint to the CFPB if we might find justice. I see on the government site where there have been settlements of more than $14 million dollars against banks and mortgage lenders their misdeeds. Again, this web Consumer Affairs provides a great service but it should be the beginning, not the end. I'm taking my complaint against Quicken Loans to the next level. I hope you will too. "Pray for the Dead-Fight for the Living" - Mother Jones.