Quicken Loans Reviews

As an organized person with a real estate background, I appreciated how Quicken’s website clearly spelled out the necessary information. Even if you're not familiar with the process, their site guides you through each step, ticking off tasks as you complete them and keeping you updated throughout.

I did encounter an issue with the appraisal values and square footage discrepancies, as they differed from a previous appraisal. When I communicated my dissatisfaction to them, initially, they couldn’t use a new comparable property evaluation due to timing constraints. However, upon threatening to take my business elsewhere, they honored the original loan offer, which was satisfactory.

Overall, I would rate my experience a 4 out of 5. While the service was mostly positive, the appraisal issue was frustrating. No service is perfect, but Quicken managed to address my concerns to my satisfaction. I would recommend their service to anyone looking for a guided experience and good pricing. Choosing Quicken helped me consolidate another loan, making it more manageable.

Things are coming down. That's the one thing. I didn't even really wanna do the refi but the rep said I was probably better off doing that because I'm gonna go through the same thing for a home equity line of credit. That's gonna be tied to my house and if I default on that, they'd take the house. It doubled my mortgage payment. But I was paying like $1,100 just for the two of the credit cards. So, it's okay.

The annual percentage rate was decent. I did a consolidation of high-interest credit card debt that I had gotten in over my head as a single mom with two jobs and two unpaid maternity leaves during a pandemic. And I had been having times of putting groceries on the credit card because of that situation. I needed to get out from under that in a way that was financially more viable longer term. And Quicken was able to help me do that. My interest rate is still high, but not terrible. And in the long run, I'm gonna be able to pay off the amount I was in higher.

I was also comparison shopping Quicken with those companies that will get you some credit card debt forgiveness. You have to close your credit card accounts between asking for some of your debts to be forgiven and closing accounts and that had an unpleasant impact as far as I was concerned on my credit score. Since I was able to make the monthly payment amount, I was better served by just consolidating into a lower interest rate, lower monthly payment, and then paying more towards the loan that I'm required to. I'm paying more than the minimum payment because I'm basing it on the payments I was making, trying to get ahead of the high-interest debt. So, that my day-in, day-out budget didn't change that much, other than having just a little more wiggle room.

Quicken’s reps listened to me. They were able to help me think through my options and presented me with a solution that I was looking for, to take into account different complex factors in my financial life to make sure I could preserve and improve my credit score while also getting out from under some high-interest debt. I was overall entirely happy with how they took care of me. I was very satisfied with the services and I'm in a better place now because I worked with them and they made it feasible. They had somebody come out and meet me at 8 o'clock at night, because I work a crazy schedule, working two jobs with two toddlers. So, for the one part that needed to be done in person, they sent people to my house.

There was a glitch when I settled that day and when I called Quicken, I got a response right away. They got a different person for me and we were able to proceed with settlement a couple of hours later. Even when I needed to reschedule my settlement, and I wasn't that good in using a computer, I chatted with somebody and she helped me through it. I also chatted with somebody when I had to start my online payment, and she helped me through it. I don't have a lot of online experience in doing a lot of stuff. So, being able to get somebody that was patient and helped me was really awesome. It was such a positive experience.

The rep told me they would get it straightened out before they closed the loan but that wasn't the case. They closed the loan. They sent me some checks and I had to mail out all these checks for all my debtors. I had a negative 5,000 balance and I had to wait some weeks for that to clear on their side before they sent me my money back. I was expecting them to rerun my credit to show that I no longer owe these things so I wouldn't have to pay them and that didn’t happen, so I was a little bit disappointed in that.

The application process with Rocket Mortgage was relatively straightforward. It took about a week or two to get everything in order, and the entire process, up to obtaining the loan, took around three weeks. This timeline met my expectations well.

I was particularly satisfied with the loan specialist at Rocket Mortgage, who was quite thorough. Overall, my experience using Quicken Loans to find a mortgage provider was highly satisfactory, and I would rate it a 5 out of 5.

I collaborated with a rep named Sebastian, who was outstanding. He was highly responsive and kept me informed at every step, ensuring that my needs were met rather than just trying to close a deal. He even provided better terms than initially quoted. The terms offered were very competitive and fair.

As for the application process, it was seamless. The online platform where I had to upload documents was user-friendly, making the whole experience hassle-free. Overall, I would undoubtedly rate my experience as a 5, recommending Quicken to friends due to their ease of process, responsiveness, and great terms.