Quicken Loans

I'm both sad and annoyed. I've successfully been using Quicken for many years. The first time I installed Quicken, it was from 3.5-inch disks. After the transition from Intuit (releases 14 and 15), Quicken has become a nightmare. Downloading transactions from investment, bank, and credit-card accounts is now completely reliable. Previously -- prior to release 14 -- it was perfect; no problems at all. Now, it's one error message after another. I've followed the recommendations to reset the accounts more times than I can count. I receive messages that the reset was successful. Nothing improves.

Started refi-loan process was told 45 days no problem... 4 months later still in progress. I have been involved in real estate transactions/loans over 30 times. This company does not know what they are doing... AVOID AVOID AVOID.

After an extended amount of time and constant demands for more submittals and added costs to secure a new VA Loan thru Quicken. I intended to change my current sliding interest VA loan to a fixed rate loan, with another mortgage company. It was demanded that I pay for an appraisal ($450.00), A termite bond ($350.00) and fax after faxes. (I had a current VA Loan and I was trying to get a new VA Loan). The final straw was the demand to change my tax forms to show that I owed no taxes. I owed nothing and had filed by e-filing. I call the IRS and was told that changing anything would be breaking a federal law. When call Quicken to report this I was rudely told that change it or else. I selected or else.

I called a month before I started looking for a loan, preapproved me over the phone no issues, sent them all of my banking info, found a house and was ready to go through with the loan a month later. I called Louis my P.O.C. who said I would have to come up with $7,500 instead of the $4,500 he stated at first because of $7,500 worth of student loans. When I told him I was not interested in the loan if it was for that much he began to try to ask if I knew anyone who would "gift" me the remaining balance... I quickly got offended due to the feeling of being baited and switched and looked to get a cosigner.

DO NOT USE Quicken Loans. What they do is bait you in with high promises of good interest rates and low monthly payments only to slowly gradually change the monthly payments later on in the process. Here's what happened to me: Quicken approached me offering to refinance my home loan. I told quicken that I don't think I can refinance because the value of the home is probably lower than what I owe due to the market bubble bursting. They claim to have done "research" that suggested that my house worth was about 50,000 more than what I owed, so we begin the process. We got about a week and a half into the process with me filling out all sorts of documents and providing all sorts of proof of employment, bank balance, property taxes payment etc. Then they had an appraiser come out.

My husband and I were very hesitant to use Quicken after reading some reviews. I expressed my concerns to my loan team and let her know I really didn’t have that deposit money to lose. She understood and assured me no matter what my house appraised at that we would be able to refi and save money even if we didn’t pull any money out. Our home appraisal came in way over what we thought it would. We went ahead with the loan. Would recommend them highly.

I bought first house with iFreedom Direct. They never gave me any stress during loan process. I tried to buy second house with Quicken Loans. They told me I am pre-approved. I did all e-sign, did all their request. After they charged me $400 faith deposit whatever, they said they can't be sure I am approved. They request for more paper works and start to drag time while my apt lease time is right there. I didn't want to be homeless because of Quicken Loans slow job. So I quit loan with them. It was so unpleasant experience and no communication. Nothing. This is real harassment for disable veteran!!! Do not go to Quicken Loans for your mortgage. Waste time. PS: I never have to pay $400 in front with other mortgage companies!

SCAM!!! I applied for a ML in May 2017. I was told I was pre-approved. My original mortgage lender agent assured me that everything was ok. Constantly, I sent him everything he requested. I questioned things that was not necessary. Such as, 2 years of bank statements versus having sending 2 years of W2's and my income taxes. He never submitted most of the paperwork. Every week he needed the same documents faxed or emailed; which was very costly to fax it.

We love Quicken Loans. We refinanced our loan to a 10-year loan and saved thousands of dollars. It was easy and we did it over the computer. We just paid it off and they sent us a thank you cheesecake!

My husband has been working with Quicken Loans now for almost 3 months. Tried for one house and was underbid. Then tried for this house. He had signed contract and faxed it back. Now they want to change him from 25 year fixed at $593 a month payments. Now they resend contract for 15 years at fixed rate at $766 a month. We were supposed to close October 16th. Now they're jacking around and not closing until October 27th. If he does not agree to the new contract then they will refuse his loan.

We placed our home up for sale due to financial problems. We received and accepted an offer with 3 days of listing. Notified Quicken every step of the way of the process. We checked on property at least 3 times a week and kept Quicken informed. Seven days before closing date they sent our home into foreclosure review just so they could charge us $925. Our home sold for listing price so they were not losing any money but Quicken is greedy and just wanted more money. Quicken did not even inform us of this fee.

I phoned to inquire about a refi, the first few minutes is the only nice thing I have to say about Quicken Loans. But soon after, the true nature of this company revealed itself. I listened contently through all the fast talk promising a solution to ALL my concerns, but when I started asking questions, the tone of the conversation turned. Without answering my questions, I was told papers were being sent out to my house via UPS, they needed my credit card number to start the process (how strange, I'm calling to get financial help and you think I have $500 to pay you... Major red flag with bells and whistles started flashing in my head).

Don't say I didn't warn you!!! They are unprofessional, misleading, run your credit without your permission and their interests rates costs you thousands!!! Don't be fooled by the awards they claim to have. They are the most horrible mortgage lender and one day soon they will be held accountable for their unethical business practices.

After a disastrous experience with another company (New American Funding), I still needed to refinance my home. So, one day, an unknown number lit up my cell phone, and unlike my normal response (ignore unknown numbers), I answered. It was a representative from Quicken Loans. I was once bitten and twice shy, but I was also clear that I needed to refinance to get out from under an 11-year-old ARM @ 7.85% (threatening to go up). In short, Quicken's online message portal, online approach to documentation, and ease of closing made me fall in love with a mortgage company. And, after spending several years as a professional Realtor, I had come to hate most mortgage companies. There were no surprises (except for the ease of the entire process), there were no unpleasant delays. Would recommend this to anyone!!

Having used Quicken Personal Finance products and Quicken's TurboTax going back as far as the early 1980's, it is a brand name that I have long trusted & recommended. Therefore, when I needed a mortgage loan, I naively contacted Quicken Loans with a sense of confidence. What a mistake. Quite simply my wife and I both have credit scores over 800 and cash assets over four times the mortgage amount requested with a 20% down payment. We were not approved and were insultingly asked to pay off a couple of interest-free credit cards with meaningless balances that wouldn't buy a hand push lawnmower. When we stated that we were indignant, we immediately cancelled our application and requested a return of our deposit. Quicken Loans literally moved with light speed to "steal" our $500 deposit which we had been told was a "good faith" deposit. Don't be confused about "good faith," in our case it was a metaphor for theft.

Literally, the first thing the loan rep told me was, "Quicken Loans does not sell your loan." It is the first thing that I have down in my notes. Have made my first few payments to QL and just received notice that the loan has been transferred to Dollar Bank. WTF?

I first contacted Quicken Loans in mid-August 2017. My contact was Mo **, purchase mortgage banker licensed in Nevada. After I contracted to buy a house, I provided all the information needed online to obtain the mortgage loan through Quicken Loans. Mo contacted me several times by email and phone. When I submitted all of the paperwork online, many of which they misplaced or lost in the system along the way, and after many days invested into this, Mo finally called me to say that he needed $500 FOR AN APPRAISAL OF THE HOUSE I WAS BUYING.

The only stress I had during the entire loan process was from reading the awful reviews here. From the very beginning it was very easy. Paul ** advised me on the type of loan and costs involved. There were no surprises. Did I have to send them paperwork and proof of income? Yes. They never asked for duplicate copies of anything. That is what you do with every loan. There was great communication from Paul ** and then Jillian **. Any question I had was answered in minutes. My home was appraised at the value I expected. I had to make a few minor repairs, but that was due to Federal guidelines, not Quicken. My loan was completed in a month. Great experience and I would recommend them.

Do not waste your time & money with Quicken Loans for refinancing. They are unethical and waste your time. I spent enormous amounts of time sending them documentation, told to withdraw funds from my retirement, and that I qualified. I gave them $500 to proceed and they sent out an appraiser. Afterwards they told me I did not qualify unless I took out $1,800/month from my retirement account which would have depleted my funds in several years. I told them this was not an option and to refund my deposit. They told me I did not qualify for the loan since I refused to withdraw $1,800 from my retirement, but I was responsible to pay their appraisal fee. Their closer was extremely rude and unethical. WARNING: DO NOT USE QUICKEN LOANS!!!

Quicken preapproved us for a house and only a 1 percent we would have to pay for closing. When we found the house $6000 cheaper than the approved price all of a sudden we had to come up with $10,000 more than originally told. We did not have that kind of money and lost the house. If they had not preapproved us for the amount originally we would never have looked for a house that expensive. The whole experience was awful and I will never go with Quicken for anything again. In my opinion they get your hopes up and then don't care how they crush you.

Single disabled mother, 1st time home, or mortgage loan owner. Refinanced with Quicken Loans year 2014. After much needed paperwork sent, proof of income etc. Second or third time. An assessor did stop by our home. Was surprised he didn't seem interested in looking around much. The assessor sent by Quicken Loans asked what price I originally bought home? I told assessor. It was not until I had applied for a city fix your home grant that I learned that there is lead based paint inside and out. The bedroom windows needed be bigger in case of any fire. There would need be a firewall between the kitchen and garage. The bad bathroom remodel by previous owners could mean mold and the main bathroom needed be gutted and remodeled correctly. The back door needed replaced with a bold lock. There were many things needed be done per their guidelines.

I was contacted by Justin ** and after him Austin ** from Quicken Loans to refinance with no cost my loan with them, since they could lower a whole point and I wanted to shorten the term of my Loan to 15yrs. After 3 weeks on back and forth and them making me pay all different credit cards. So that way we could be fine. Our payment is $2720 now and we send $3000 every month.

After receiving many solicitations via mail I finally called out of curiosity to see what rates they could offer on a refi. Without my permission they made a hard inquiry on my credit and told me I was approved! Not exactly what I planned but Jacob ** double talked me into the ground with "almost, about, close, not that much" etc. The next thing I knew I was e-signing countless documents while Mr. ** was "walking me through the process" pressuring me to hurry up. Somewhere along the line I was fool enough to let them get my credit card number and charge $500 for I don't know what.

Initial experience was positive, until the details came... Suddenly I could no longer talk to Mr. Thomas **, I was subordinated to Mr. Ken **. That's where the reeling started. First it was review this document, provide that one, agree to this new estimate etc. Then, as mentioned by other reviewers, the appraisal... basement level service from Mr. Leonard ** from Key Realty & Appraisal. Address on appraisal was wrong, notations about solar cells ownership was presumed, and wrong, improvements to home in square footage, efficiency etc. was presumed none, and again was wrong.

Quicken's Rocket Mortgage gave us a really great rate! So we locked it. Then the emails arrived with the great rate and a bunch of points! We complained for a week and would not sign documents until we finally got our original rate with no points (we had a screenshot of the rate lock FYI). At this point of course we were highly motivated to close with our great rate and no points. Quicken - not so motivated. We provided every document in a timely manner and inquired frequently what we could do to get to closing. Nothing. After the first "free" 2 week extension on the rate lock - where nothing happened and we were asked for no documents, we were told in writing that for the next extension "Often times if the delay is beyond your control, there is not [a fee], but I do not have access to that information."

I started with the inquiry thru Facebook just to see what I can afford and how much my payments would be. After getting a call and reviewing my information. Which was all accurate I was lied to and said I was approved for a loan. I was told that they give me a real estate agent and all I needed was 3.5% for a down payment. Look at a lot of houses and when I found the one I wanted I was told, "No. You will also need the closing upfront to even put in an offer." Which I was never told in the beginning and when I was given an estimate of my payment which were 300 more than I can afford I ask for a supervisor.

I am in the process of shopping for mortgages and one of the companies that a family friend had recommended to me was Quicken Loans. Interested, I went to their website and was taken back by the fact that I was able to speak to a live person, Brad **, at 10 o'clock at night. We started chatting, but I wasn't able to give him consent to pull my credit out of concerns for another inquiry on my credit report. He reached out to me once the following day and again the day after that, but I was unable to answer the phone.

Quicken Loans rep never answered a direct question with a direct answer. Promised to put us in a federal grant program based on our verified financial information then called and said we didn't qualify even though we paid the deposit based on their rep saying we did. They refused to refund the deposit even when we pointed out that they pushed us into the product and refused to honor the final lock in rate. They are simply dishonorable sales shysters.

Went great in the beginning. Then they start passing you on to other employees. This is an assembly line Loan company. Was getting close to my closing date when all of a sudden the so called "Senior" loan officer jacks up my closing costs over $4,000! They were charging me almost 3 points. I guess they assumed I would proceed with the close. I dropped them immediately and contacted a local banking institution explaining my situation. They welcomed me with a lower APR % and also lower closing costs. I'm out my Appraisal money already paid to Quicken but will save thousands in the long run by ditching them. Stay away from these sharks. Run away.

Advise-talk to a Realtor - get a local loan institution. I was contacted repeated by an agent who offered a 3.125% 15 YEAR refinance. It was contingent on a $500 assessment. I declined repeatedly until they lowered the cost to $250 and repeated assured me it would be a formality. The insurance company assessed it at 340K (this is a National Historic property - circa 1790, that was restored at about 500k). Lakefront, acre in rear. Assessor came and explained due to the nature of the property, it would take about a week to finish. That evening, the "Reconciliation Advisor" called with an alternative 4% 30-year mortgage! I only have 15 years on the mortgage I already have at that rate! They had everything in place to walk off with my $250.