Quicken Loans

I like doing business with them. Just from the start of processing they help me a lot from getting information and during start of the loan they assist me to get loan from the bank and for the mortgage that I can afford to pay that it will not going to break my leg to pay the monthly mortgage. That it will just get into my wallet that I still able to live my life. They will keep me posted every updated that they have with the load that I am doing with them until I finally gotten and paid my mortgage.

They have all the expert that will going to help you doing the process until to the last payment to make more worth payable to the client and that will not going to hold back to the expenses. They keep doing the follow - up to make more correspond to the business and give the property to make it worth to have. It is clear and be more worth using them.

Before I give my review, I have to make a disclaimer. I recently closed on my house (4/16/19), but while I was going through this process, I stayed on these review sites looking at user reviews. There was so much negativity concerning QL, that I was scared to death. I thought about leaving and was regretting my choice of Loan Company. I was waiting for the call that I have been denied, since a lot of reviews talk about last minute denials. I was stressed. I say that to say this: YOUR experience and situation is unique to you. Yes, it is nice to try and gain knowledge, but don’t be discouraged by what you read on these sites. I experienced hardly anything that I read from past reviewers. Every situation is different so what you read may not fit you. Please keep that in mind.

This is my third mortgage loan/refinance with Quicken Loans/Rocket Mortgage. My first contact was little less than amazing. I requested a rate quote from one of your online ads, and in a few minutes my phone rang. I was being contacted by an enthusiastic agent. Within a couple of weeks, I was signing up for a re-fi for my house in Kansas City. Subsequently, my company transferred me to Illinois and when we were ready to purchase a new home, I again contacted Quicken/Rocket in order to set up a new mortgage. As the first two went off without a hitch, when I considered a re-fi and lower my term, I cannot say that it was without some issues. The processes have changed a bit in just over a year. More layers of staff have been added in order to carry the workload (due to the amazing growth of the company I am sure).

They were very easy to work with and made the whole process convenient. This was a reverse mortgage so the process started with a TV ad. My wife and I discussed this and decided we should look into it. I called Quicken and got in touch with one of their people who became my main contact throughout the process. He explained the reverse mortgage in more detail which cause us to converse with both of our daughters to make certain that neither of them had an interest in inheriting our home. When this was not an issue we started the process and went to the class with the third party that went into further detail of what happens with the reverse mortgage from the beginning to the end. We made our decision, paid off our line of credit and moved forward with the reverse mortgage. Like most people with any mortgage I would have preferred a lower interest rate but market conditions do not always allow us to get what we want.

My experience with Quicken Loans has been relatively positive for a mortgage company. The process of getting a mortgage from them can be very fast or long and thought out, it just depends on the amount of research that you do into the mortgage process and finding what is the best option for you. For me, personally, I would have like more human interaction during the process to be more confident in my decisions and have a sounding board to bounce ideas off of.

First let's start with the simple Quicken statement "We are built to amaze". I was amazed that I had to wait 25 minutes to speak with a person, pretty amazing. Then they could not give me a payoff based on my historical payment amounts because it was over 30 days request. This seems like a pretty easy calculation based on the loan amount and the payments over the next 4 months. Why can't Quicken calculate the loan payoff for date certain 11/1/2019 (I asked on 6/25/2019). Anyway I was totally amazed on the length of time that it took to find out Quicken cannot give me a payoff amount more than 30 days out. Amazing.

On a recent refi transaction, I was all set to complete the deal with Quicken/ Rocket Mortgage. Rocket fees were $20k higher on a $460k loan compared to a local provider. AND Rocket kept my $500 deposit.

I started a loan process due to my wife and I wanting a larger home. So we picked Quicken Loans or Rocket Mortgage to help us since they completed our refi. Charlie ** NMLS#** and Max ** could have saved us the trouble by reviewing my pay when I was preapproved for a home. Charlie told me I was good to go. Instead of seeing the fact that my pay is partly split per diem, and after wrangling with him over the high interest rate over the national average of 3.625% he gave me a better rate. I accepted the rate, we locked it and he orders an appraisal which was not cheap. After the loan gets to Max ** at underwriting the cloak and dagger behavior started happening. They started asking for more documents like pay stubs with overtime on them or older w2's that they did not use.

Horrible information received -- and more than one time. Horrible customer relations. You -- the idiot, TERRIBLE salesman -- bring me to an underwriter telling me the whole time "no problem with this loan", and boom -- IDIOT underwriter is too damn lazy to whip his way out of a wet paper bag. Bottom line - don't do business with these guys. These guys are clueless!

The loan officer explained all my options. Add property taxes and insurance, pay this bill off and what payments would be. I listened but really only wanted to refinance the mortgage. Almost backed out the one day because I completed a refinance with my bank. But then I came back to Quicken. I didn’t have any credit card to put the appraisal on and was going to use my debit card. Didn’t have $500 in my account and the loan officer agreed to $250. The loan officer told me I hope your house will appraise for at least $80,000. That’s when bells and whistles went off. I was only wanting a little more than half that amount. I checked the on line loan that I hadn’t signed.

I recently contacted Quicken Loans to refinance my house that I have lived in for 16 years. The loan application went well. Everything looked good according to the rep for the company. I paid the 500 dollars for the appraisal fee. The appraisal was done and the house was appraised for almost as much as when the house was purchased 16 years ago. When I talked to a recovery rep he said that happens often and I could not get my money back. I would highly recommend staying away from this company unless you want to take the chance of losing 500 dollars.

If you are thinking of a refinance, make sure you get multiple loan estimates! Tom at Quicken was certainly helpful and nearly had me agreeing to his refi proposal at 3.75% on a 15 year fixed with over $6500 in closing costs (quite the salesman!). When I told him I wanted to shop around a bit, Tom said he would meet any other offer I could find and he said this a few more times over the following days as I did my own research. I obtained five more estimates, Quicken was the highest in closing costs at that interest rate.

Trust me, STAY FAR AWAY!!!! These people are a scam and will rip you off. The process will be delayed over and over, the amounts will go up, they will wait until the last minute to ask for very very important documentation that takes time to receive such as (surveys) and in the end they will keep your 500 dollars. This is not a business to help people get mortgages, this is just a quick easy 500 dollars, 1 person at a time.

Credit Score 809, $3,000,000 in Savings/IRA, $7,000,000 net worth. No debt. Credit card balances paid off monthly, no other loans or mortgages. Yet after sending all sorts of documentation, requested one at a time over a period of weeks, I received a letter from Senior Banker Rachel ** that my mortgage loan request was declined "due to excessive debt to income". But she knows I have ZERO debt.

Quicken is such a scam. At first was all going good until closing, on that day (06/05/19) Kris at Quicken confirmed that I was clear to close on my first house and advised she it’s a matter of waiting for the closing date. Shortly after (1 hour later) she calls me requesting additional documentation to back up the original documents I had provided when initially submitting my loan application. Ok well then I provided her the docs needed. Kris again confirmed that all was good and we are waiting on the closing date.

Quicken loan officers gathered all my financial information, sent an appraiser to my house and charged my credit card $500 for it, then a supervisor called and informed my loan was not approved. So instead of having a refi with lower monthly payments as promised, I now have an additional $500 debt. I’m VERY dissatisfied with the process Quicken Loans put me through.

I just completed a home loan with Quicken Loans. I used them based on their online reviews. I had a month of constant calls wanting personal banking accounts to prove I was not using corrupt money. I gave them the first account to prove I had enough money to pay the "estimated" closing costs over $9000. I gave them an account with more than needed. They insisted I give them access to the account. It have a large deposit from the sale of our previous house. I had deposited the check into that account and our savings account. They demanded to see my savings account. I denied them access, but offered a new account we had started in our new hometown. They wanted me to prove where we got the money for to start this account. I told them it was an inheritance check from my wife's father's estate, and that we opened a checking and savings account with it.

Bad experience. Those people are only interested in refinancing options and nothing else. Our agent, Taylor ‭**‬ has promised to provide information for other options/tools, but he didn’t hold his promise. Not recommend them.

There is a double blind appraiser choice service, which is good for the industry. However, when an appraiser who does not know your market, but desperately wants to retain their position with Quicken, you are essentially, setting 500 bucks on fire. Once you receive a truly incorrect, below all market trend appraisal, the loan officer who took your cc number brushes you off, as his cut of the 6k closing is out of the picture, as he/she sees it. The parameters are given to you to go out and find your own comps, which is the most important part of the appraisal. Once submitted, they send it directly to the original appraiser, whose reputation is at stake if he was wrong and you, your county, and your real estate agent, know nothing. Quicken accepts this and offers you no other alternative.

My employer has a program with them so I thought I'd give it a try. Definitely did not feel like a "VIP". The man I spoke with was not empathetic at all to my situation. As soon as he realized he wasn't going to be able to cash in on a huge loan, he cut the conversion short, even hung up on me at the end. Very rude. I called to get my options weighed out and got no answers or assistance of any kind from their VIP insiders.

I was filling out what I thought was a questionnaire for the government HARP program. Before I even closed the browser my phone rang from what looked like a local number. It was Quicken. After I let him know how dismayed I was at his intrusion, he transferred me to a local agent. I hung up on both of them. I then received "follow up" emails from this woman to which I replied with regard to the conversation she was referencing that we had had no conversation and that they were to remove me from their mailing list. Predatory, aggressive, worse than a house fly or debt collector.

I inquired about rates to refinance. I was looking to consolidate my two fixed rate 30yr mortgages and use an investment property as the collateral. In short, a cash out refinance on an investment property. They said that for sure they'd get rates that beat my current situation, and pressed me for my social to run a credit check and said they'd call back with some hard numbers. They tried pretty hard to sell me a loan that was waaaay worse off than my current situation. Even to suggest the loan as a reasonable alternative is negligent. To try and convince me that it would save me money (it raised my interest rates by about 6k per year (about 1.5%), extended my loan life by 5 years) and charge me 15k for the loan borders on criminal. My takeaway is that this company's model is to prey on fools. Fools be warned. Do not give them your social security number.

I tried to cancel a refi I started within 24 hours but they would not let me cancel it. They give me the runaround instead of doing what I ask. While I’m requesting for the process to be terminated, they went ahead and set an appraisal and charge me $400 while I’m still asking them to cancel the process and this all happened within 48 hours. You cannot imagine how all this happened within 48 hours right, crazy because no one came to my house to do appraisal. That was not even enough time for someone to do paperwork or do appraisal but it happened to me. Try to do business with this people and see if you change your mind what happens!! I had to call the appraisal person to NOT show up to my house since I’m no longer going through with the process!

What I liked about my experience with Quicken Loans was my rates was exceptional and the process of getting a mortgage or refinancing your loan was easy with a very quick approval process. Always responsive to my concerns. My experience with Quicken Loans has been pleasant with one exception -- one being me been charged a late fee when I was not late and it took several calls to have it resolved satisfactorily.

I applied for a mortgage completely online. I liked that a lot. It was an easy process to apply for a loan. The people I talked to were helpful and knowledge... I just filled out an application to get a quote from them. But my mortgage didn't actually go through Quicken Loans. We got a better rate at a local bank, but Quicken seemed like an ok option. I would try them out again in the future if I needed too. I like something more local though. The one thing I did not like was the constant phone calls that I received right after I filled out my information. Even after I decided to use another company for my mortgage, they kept calling me.

It all started great as any new relationship. Proposed closing date within a month and all. It was supposed to be a simple transaction. Refinancing a house with over 40% equity, excellent credit, great income.... All a sudden I start getting calls every other day about missing info, from different Quicken Loans reps, info that had been sent go one of them already a few days ago. I reply to each with requested info always informing that the info requested was already submitted, responses vary from different divisions to different positions and so on...

After financing my last two condos through Quicken Loans, I’m very disappointed with the service this time around. I am purchasing a home using my VA loan benefits that has a water catchment system. As soon as my offer was accepted, my realtor provided my Quicken Loans Agent the MLS listing that clearly showed it had a water catchment. So, Quicken Loans knew this from the very beginning. At no time during my multiple interactions with my agent did she inform me of Quicken’s policy. I went through the entire loan qualifying process and was in escrow for several weeks only to find out that because of Quicken Loans’ internal policy and NOT VA policy, they were not going to get the required water quality test needed to use my VA loan. Then, they tried to move me into a higher loan. Very deceptive practices. Who knows how many veterans they have scammed.

Good experience with Quicken Loans. I completed the process online. It was simple, fast and easy. I got a good rate and have been satisfied with the way we have been treated as customers since. They did little things that helped me well and have made it an very satisfying experience for me. They answers the phone when I call or had any questions, and replies to emails fast. They made the process smooth. I got all the help I needed and worked with me through the process. Made the process of buying a home so much easier. Would recommend.

I financed my previous home purchase by obtaining a loan from Quicken Loans. They have a fairly easy application process. However, being self-employed, they required a tremendous amount of documentation. After the approval, the closing process went smoothly. I never had a problem while they serviced my mortgage and I can't speak as to their customer service because I never had a need to contact them.

These are the VA requirements for a VA IRRRL. No appraisal or credit underwriting package is required when applying for an IRRRL. An IRRRL may be done with "no money out of pocket" by including all costs in the new loan or by making the new loan at an interest rate high enough to enable the lender to pay the costs. When refinancing from an existing VA ARM loan to a fixed rate loan, the interest rate may increase. No lender is required to give you an IRRRL, however, any VA lender of your choosing may process your application for an IRRRL. Veterans are strongly urged to contact several lenders because terms may vary. You may NOT receive any cash from the loan proceeds. The whole point of this type of loan is to reduce your interest rate and therefore reduce your monthly payment.