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Verizon shines in latest wireless quality performance study

J.D. Power credits improvements in both devices and networks

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Wireless customers have fewer complaints about their service in 2024 and J.D. Power credits the increased use of  5G phones and better network technology for improved satisfaction.

The J.D. Power 2024 U.S. Wireless Network Quality Performance Study — Volume 2 shows improved consumer perception of reliability and increased network quality. 

“Despite a very public wireless service outage earlier this year, overall problems – especially loading speeds – have decreased,” said...

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