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Wireless customers seeking good service should go to a store, not online

Wireless companies are more likely to get a 5-Star review if the customer has visited a store

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Perhaps no one would be willing to give up their cellphone but very few consumers appear to like their wireless service provider very much. The big three providers – Verizon, AT&T and T-Mobile – come in for most of the criticism.

When we looked at the verified reviews of these companies on ConsumerAffairs, we found that 93% of Verizon reviews only gave the company 1-Star and only 3% gave Verizon 5-Stars.  

AT&T was a little better, getting a 1-Star rating from 85% of revi...

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