Cell Phones

Which wireless carrier provides the best customer service?

A survey concludes companies with a strong store network are most likely to please

J.D. Power recently declared Verizon, of all the mobile carriers, provided the best and most reliable coverage. But when consumers have a beef with their wireless provider, it’s usually about customer service, not the reliability of its coverage.

So which provider does the best job of helping its customers and keeping them happy? J.D. Power recently asked that question in its 2023 Wireless Customer Care Survey and found T-Mobile came out on top.

In fact, T-Mobile ranks hi...

Read article 07/31/2023

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Cell Phones

Which wireless carrier provides the best customer service?

A survey concludes companies with a strong store network are most likely to please

Latest Articles

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Which wireless carrier provides the best customer service?

A survey concludes companies with a strong store network are most likely to please

Latest Articles

Recent Articles

Drop your phone lately? Your kids play with your phone? Should you insure yourself against the dropsies?

There are device insurance deals in places that most consumers would never think of

Is wireless customer service improving? A new study says it is

T-Mobile gets the highest ratings, according to J.D. Power

Looking to save money on phone plans? Cricket gives consumers a free try-before-you-buy option.

Two weeks of unlimited talk and text and 3gb of data for those who want to try it out

As satisfaction with wireless carriers dips, are budget providers overtaking the big boys?

Low-price alternatives can be good, but the features can be slim pickins

T-Mobile will use SpaceX satellites to expand coverage areas

The carrier will start with text services in early 2023

Consumers say dealing with wireless providers is getting harder

A satisfaction survey suggests that staffing challenges may be the problem

More consumers report problems with wireless network quality

A survey shows that all providers have lost ground over the last year

AT&T may raise wireless prices again

The company announced price hikes on older plans in May

AT&T to use GPS locations to route 911 calls

With Americans no longer on landlines, the company felt it necessary to adjust to wireless users

AT&T raises prices on its older wireless plans

The company says consumers can avoid the price bumps by switching to a new plan

Budget wireless providers offer flexibility, coverage, and savings

Consumers have weighed in on which companies they like the best

Consumers report mixed results with 5G’s rollout

The FAA is still looking at how the technology could affect aviation

AT&T to phase out 3G service, putting millions of consumers in buy or upgrade mode

Impacted devices include everything from cell phones to home alarm systems

Satisfaction with wireless providers has improved since last year, survey finds

But the providers don’t do quite as well among ConsumerAffairs reviewers

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