State Farm’s website and app are reportedly back up and running after several days of outages that prevented many customers from accessing their accounts and paying bills.
The internet monitoring site, IsItDownRightNow.com, reported Thursday morning that the website is up and reachable. But some customers posting their experiences on the site reported issues as recently as 24 hours earlier.
A customer named Janine posted “Still unable to log in” on Wednesday. In another Wednesday post, Kelly reported “Error with login. Need to pay my bill.” Other users reported getting a “403 error” message when trying to log in.
In a statement to ConsumerAffairs, a State Farm spokesperson said the system experienced interruptions that limited some customer account access, including bill pay.
“We are taking action and customer access has been restored,” the spokesperson said. “We apologize for any inconvenience this may have caused. Our State Farm agents and customer care teams are available to assist with customer questions.”
The experts at IsItDownRightNow.com offered some suggestions to State Farm customers who are still unable to access the website. They say the issue may lie in the customer’s web browser.
“Force a full refresh for the site,” they advise. “This can be achieved by pressing CTRL + F5 keys at the same time on your favorite browser. “Try alternative URLs such as online2.statefarm.com.”
Also, it’s a good idea to clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page.