It seems that wireless carrier Virgin Mobile will be going the way of the dinosaurs in less than a month.
In a recently released FAQ on its site, the company said that Virgin Mobile USA service will be discontinued at the beginning of February. Those who use the service will be transferred to Boost Mobile, which is operated by Sprint. The company said that it has appreciated the loyalty of its customer base and hopes that all users will find great service moving forward.
“To ensure that we offer the best service to our customers, we regularly examine our plans. At this time a decision to discontinue the Virgin Mobile USA service has been made. As we are committed to providing you with great service, we will transfer your account to our sister brand Boost Mobile,” the company stated.
Transferring accounts
When a larger company with a broad customer base goes under, it’s natural for consumers to have some anxiety over how their information and service will be handled. In this case, Virgin Mobile says that switching customers to Boost Mobile should be a pain-free process.
“In most instances, your existing account will be transferred to Boost Mobile with your device, and a comparable or better Boost Mobile service plan at no extra cost to you,” the company said. “You will keep your phone number, and your monthly payment date will remain the same as long as you continue on time payments until the transfer to Boost Mobile is complete.”
Though phone numbers and payment dates should stay stable in most cases, the company’s FAQ does note that certain payment systems like Paypal will be affected by the transfer. For more details on this and other changes, visit the company’s website here.