BOK Financial Mortgage Reviews

Karen ** did an absolutely amazing job getting my brother’s home financed! She worked hard to make sure everything was done right and met the deadline with time to spare. Her customer service skills were top-notch — always respectful, patient, and professional. Even though she looks like she could be a fashion model, Karen never hesitated to roll up her sleeves and get the job done. She went above and beyond to make the whole process smooth and stress-free. I highly recommend her to anyone looking for someone dependable, dedicated, and truly caring about her clients!

I got ripped off by a merchant and the customer service department dropped the ball and allowed the merchant to retain the funds when they clearly ripped me off. I can get over the loss of dollars but I can’t get over BOK not standing by a long time customer. Just know that they don’t care at all.

5 weeks ago I sold my home, that had a BOK Mortgage. The mortgage has been paid off since then but, as of today, I have not received my escrow funds. I've called customer service several times, even several times a week. I'll keep calling until I get my escrow funds. Never had this problem before.

From the start of my loan Jerad ** provide excellent service. With going over what loan would be best for me and he answer any of the questions I had without making you feel dumb. Overall experience was great. I would recommend Jerad ** Sand Springs location.

My personal mortgage broker (who was working for another institution before BOK bought them out) was completely amazing! My service from BOK with my mortgage afterward was frustrating due to way too many hours chasing around gathering documents and conferring with various people in charge of their loan retention team about going through a process that wasn't even possible to begin with. Excruciatingly painful to waste that much time, energy and emotional turmoil being strung around all for nothing. Train your people better to answer correctly and not waste people's lives. Also they need to have better options for transferring names in divorce situations. Even though ALL the legal documents say the home is in one person's name - the bank won't honor the LEGAL document even when the loan is easily taken on by the credit-worthy party that owns the home. So frustrating!! Do better please.

When you call and ask questions they will misinform you and lead you to believe something when it ends up not being true. Then when you find out what you were told is incorrect they do not take any actions to make it correct.

I stopped to get gas and use the ATM. My husband and I were traveling to Phoenix AZ from Vegas. First the machine was slow. That should have been a sign. After finally getting through the process, I tried to retrieve my card and it was stuck. I called customer service and they said it would be 3-4 hours to get a service person out there. Unbelievable as this would have put us hours behind ...trying to figure out what to do, my husband asked for pliers and we were able to pry the card out without damage. Such an inconvenience.

I used to be with Go Mortgage for around 7 years. Everything was working out great, till my loan got transferred to BOK Financial. Then it went downhill from there. They never sent a single mortgage statement and kept charging me late fees. Customer service told me they sent me email statements. I checked in my email and there was nothing. Setting up auto pay is an awful experience, once you set up it takes 2 months to get in effect. It's unfortunate that companies use sneaky practices to charge their customers.

Don't ever ever put your money there. I have had so many problems of them refusing to give me my money. They make up excuses, they shut your account down, and when you call them they don't answer, can't help it actually hang up on you. Right now they shut my account down and won't respond to me.

BOK Financial Mortgage and BOK Financial customer service is horrible! Talking to cust. srv ALWAYS requires a minimum of 30 minutes on hold. I requested a payoff statement for a refi. They *only* snail-mail them, and it took more than 3 weeks, holding up my refi. Of course, they have a recorded statement all days and times, "we are experiencing higher than normal call volumes, we apologize for the wait." Nonsense! Call volumes are what they are. If you call to apply for a new loan, there is no wait time, but once you are their customer they simply don't care. AVOID BOK Financial at all costs!

We refinanced the mortgage that we had with them. The process was fairly automated. The website is very nice where I could upload the documents and respond to the questions. The representative from the specific bank was very helpful. He was very responsive. I would get a response to my email within just a couple of hours. It was a pretty straightforward process. It took about a month from the time that it was locked in to the time that I finally signed all the papers. Overall, I like the ease of getting ahold of these people and having them respond back. Everything went really smoothly.

We took a VA loan from BOK Financial. We were buying a house and we already had them before. Getting the mortgage was pretty simple. I was comfortable with their rep. They told me what documents they needed. Application took 30 minutes, and anytime they needed anything or any updates, they called me and let me know. I got a good rate, too.

I wasn’t having any luck at my credit union. Somebody told me to try a bank and that Bank of Oklahoma was a good place to do that. I applied online and then somebody contacted me. She did my application and got me approved for it. She was in Kansas where she made it kinda difficult. But she was always available and we just did everything over the phone and on email. The process went real well. The only thing that I didn’t like was a lady that was helping me with all this said it was the FDA that required so much information. But other than that, it was fine to me. My interest rate is really good.

BOK Financial reached out to me to find out if I wanted to refinance because it was an opportunity to get rid of my PMI and lower my mortgage payment. Their rep, Michelle, was great. She was extremely helpful and responsive. She walked me through the process. I also had an issue with the notary. It was supposed to be a situation where they would come to my home but the person called me and spent a great deal of time talking to me about how allergic they are to pets, and I'd have to confine my dogs. Then he didn’t wanna come to my house because even the fact there had been dogs here would be a problem. I told him that it was his job to go to people's homes. It was getting dramatic.

I had a refi with BOK. The overall experience with them was good. Their rate is lower than the big banks and they can match the bigger banks’ offer. The process took around 21 days from the time I contacted their rep to closing. The website was really good. When the rep updated, I got an email saying something’s updated so I don't have to call him to see the status.

BOK Financial came from a personal recommendation and we also have some friends that have used them through the years. We ended up using them and it went extremely well. We're very pleased with our loan officer and his assistant. They made the process very easy. They communicated extremely often and they were very clear and concise. The person that came to give us and do all the signing did a great job, too. It was effortless so we were very pleased with the whole process. Their rates were also better than anybody that we talked to.

My cousin had recommended it and a specific officer. He said he had a good experience with them. The loan officer that I dealt with was good. He was very good at communicating via email and that was his main form of communication. But we talked on the phone a couple of times. My previous loan officer that I worked with in a previous institution was more communicative via phone calls and text messages. But my BOK loan officer was fine. He just chose more email so I had to adjust to that. Everything was good. I was very happy.

It went excellent with the BOK Financial rep. They requested documentation, I gave it to them, and they were happy with it. That’s pretty much it and it went smoothly. The process took maybe a month. Everything was online for us, so if there's anybody who doesn’t have computers, they're out of luck. We were fortunate in the fact that my brother-in-law’s wife is very good at computer work. That’s what she does for a living, and so she handled most of our transactions. Otherwise, I truly would've been lost.

We wanted to refinance our home which we own and get the PMI down lower. We currently have our mortgage with BOK and they offered us the best deal. We had first gone with Quicken Loans, and their PMI was even higher than what BOK offered us. In obtaining the mortgage from BOK, everything was done online through email and through working with the loan officer that they assigned. The rep was very professional and very knowledgeable. I felt extremely comfortable with him. It was a good process and it took about four weeks from start to finish.

I wanted to buy a new house and so I looked into a mortgage. The process with BOK Financial was overall very easy and it took about three weeks from beginning to end. My loan officer was outstanding. What stood out about her was her knowledge and how quickly she turned things around. She was always very pleasant and super helpful. We had an unusual mortgage and financial situation and she was really good.

We had the loan with BOK before and I was very happy with them. I had never used them before, but as a mortgage company, I thought they were good. Their website is good, too. It was easy to make payments. The loan officers I dealt with were both excellent. They were very knowledgeable, and we got straight to the point. It was productive. I, however, got a notice that the mortgage was sent to Fannie Mae. So, I need to figure out what that means. I know bond rates are complex. Rates went up and down, and it was crazy like everything else. The first payment should be coming due in April, so it would be nice to know who that is going to.

I went through a broker and found BOK Financial, the best possible option out there. I did a refinance with them and the process was pretty easy. It took about a month from beginning to end and I was perfectly satisfied with that time frame. I'm perfectly satisfied with the rate too, and the terms are good as well. And the rep I worked with on the whole thing, Katie, was professional. She helped with any questions that popped up and through some inevitable bumps in the road.

BOK Financial Mortgage was recommended to us and they had lower interest rates than other lenders. The online tools were great and easy to use so the process was pretty fast.

Everything went great with our experience in lending with BOK. This is our second time with them. The first time, Aspen was recommended to us. So we reached out to her and that was how we started. The rates dropped and we took advantage of that and so we thought, "Well, we're happy with BOK," so we went right back. What stood out in the process this time was that it was very easy. We communicated online and it went really smooth. I was worried the first time about information being hacked, but everything was fine. The second time, it was like, "I know the routine, not a big deal," so it was great. That was another reason why we chose them because they already had most of our information so we were like sending it out again. It was much easier. I would definitely recommend Aspen because she has great customer service, she explains everything in detail. I'm happy.

BOK Financial is wonderful. I work for a title company and I’ve worked with Aspen for a long time. She does all of our personal loans. She makes the process very and always responds quickly. She pretty much has all our information so when we refinanced, we just had to get her all the updated stuff. She then had everything done within a week or two of the paperwork. I've recommended a lot of people to her. I always tell them that she’s very thorough, easy to work with and gets your loans done very quickly.

I love BOK. When I got divorced about 16 years ago, I had never balanced checks or paid bills. A friend showed me how you can pay your bills online and pay earlier, which takes a few days before it comes out of your bank. She got me all set up. I paid all my bills and was getting paid in two days. BOK took it up automatically so I have $800 in overdraft fees. I was in tears when I went in there. I said that if I paid that, I won’t be able to pay my mortgage. Even though it has been 16 years, they were so nice and forgave every one of the fees. I appreciated that so, I stuck with them all these years. They have been wonderful to me, which was why I wanted to use them for my mortgage. DJ, the rep was wonderful. They were able to do it really fast. My house sold in three days, but it took me a while to find a house. When I finally found one DJ got it all together and had everything ready. It was a really positive experience.

I started with True Sky then the mortgage officer stopped talking to me. They stopped responding to emails, calls and messages, and I never heard back from them. It was recommended by a coworker that I go with BOK and I had the opposite reaction from them. They were excellent. They were very speedy, informative and responsive. If I had any other questions regardless of day of the week, the rep would get back to me and I appreciated that. They also worked on weekends and gave me updates via text or email or phone call. The process was less than a month and I signed on the house on February 10th. I’m from the Northeast and you can’t buy a house in less than 3 months. It was really fast. But BOK could give me information on when, how much, and where do I pay.

I'm satisfied with BOK Financial's rates and terms. We have had previous mortgages with them and we have been happy.

We got to refinance and we closed on time with BOK Financial. The process took about two months to complete, but most of that was because we were travelling. I had to get everybody on emails of the forms back and forth to each other and I was okay with that timeframe. The rep I worked with also did a good job overall. When we move, we have to buy a house, and this time, it was a little bit different because we only had contact with him over the phone and I’m a type of person who likes to meet people in person.

I had two mortgages with BOK, so I did a refi. They have good interest rates. The representative was very quick to respond, nice and straightforward. We got a lower rate, so it allowed us to take out additional 40,000 cash-out and still pay the same in terms of principal interest each month. It worked out well.

I already had accounts with Bank of Kansas City from in the past when I first bought my house and they were the go-to for my mother-in-law who owned her own title and escrow company. We chose them and they gave us really good rates, so I stuck with them. Jim helped me and he was pretty much beck and call. He was willing to drive after work to meet up with. I didn't have him do that, but he was willing to. I was sending emails and he'd get back with me in 10 to 15 minutes. I'd have an email back even if it was 8 o'clock at night. So, he was really good about everything and he really helped me through the whole process of refinance.

I did a mortgage refinance with BOK Financial and the process was easy. Application took 15 minutes but to get it to underwriting took 2 weeks since my originator was on vacation. I hope they have more support for my originator because when he was out on vacation, it all stopped. The person backing him up was also off, so there was no backup. Still, customer service has been good and I'm very comfortable working with them. It was an estate planning goal and it helped us fulfill moving towards retirement planning.

BOK Financial Mortgage was my current lender and I stayed with them. They had a really low interest rate and we had a 30-year fixed VA loan. I called the same representative I used for my last loan. Every time I had a question, I just called her and it was easy. I went through the whole process of applying for the loan, which seemed to be easier than other lenders I’ve used in the past. The application and underwriting process took 30 days.

I was financed by BOK and I did a refinance with them because of the cheaper interest. I called Daniel or Jay and got it going with him. I was gonna refinance with someone else, but BOK beat their interest rate which is what it boiled down to. I also didn't have to get any appraisal, so that was a bonus 'cause that's an extra 1,500 to 2000. During the application process, they left out few details in the end which I had to jump through hoops, but that's just what it is. The application and underwriting took no time, but I got ACE Credit so it was very simple. If something would have been done differently, it is to be able to sign the paperwork online and be done or not have to have somebody come to my house and jump through hoops. It's a pain. The first time I did it with them, I didn't physically sign papers. Still, working with BOK Financial saved me money.

I’ve used BOK in the past for my mortgage and I’m a current banker with them. I went with the conventional loan and the process was handled fine. It took a week and it was very easy overall. I was concerned about my well-being as far as making sure that I wasn’t getting into something over my head and something that wasn’t right. And the consultant was very helpful.

Since I already had my existing loan through BOK Financial Mortgage, I thought it would be a little easier. But I felt like I was sold on something that they couldn’t actually promise. It wasn’t the greatest experience. I was telling the advisors I was shopping around and the competitor that I was gonna go with which was Randolph-Brooks wasn’t going to be to able to close until late January. The competitor’s fees were cheaper though. Bok sold me on being able to close the house in late December. It turned out that I couldn’t close at the end of December. It was gonna be moved to early January. I couldn’t close in early January and it ended up closing late January, down to the last day before my existing mortgage was gonna be considered 30 days late.

I went through divorce, and so, I had to pay my ex off. And I have another house that has been completely paid for that I had to take the mortgage out on in order to do that. I also needed to pay off the loan. I was given really good rates on the mortgage that I had on the home with BOK and I was happy with them. Another thing I like about BOK is they don’t sell the loans.

We were ready to buy a new house, which was going to be our first. We were referred to BOK by a Realtor and we ended up getting the best interest rate with BOK and low fees. Everything went smoothly. We got pre-approved back in December and then decided which house to buy. It was really easy to communicate with everyone. They replied fast to all the emails and they were professional. Being a first-time homebuyer, we asked a lot more questions. We got a lot of information and advice, so that was good. I'm happy with the way that everything went and it's exciting 'cause now we own a house. I've also told my dad to get refinanced with BOK.

There was a guy named Sam that work there at BOK Financial. I’ve done loans with him for years. There was also somebody else that helped with the refinancing and they all did super good. Everything is super smooth with them. There were no issues and I felt comfortable. However, there is money left in escrow that was supposed to be mailed to me, and I asked them when it would be or what the dollar amount is, and nobody really could answer that. So, I’m just kind of standing by to wait if I get a check. They know all the dollars that are coming in, so I would expect they would know the dollars that are going out, too. But it’s odd to me that nobody could find that figure. I’m assuming that it kinda disappeared. They said, “Usually two or three weeks.” That’s fine. But it could be better and more precise.

I refiled my mortgage with BOK. Their rates sealed the deal for me. The people I dealt with were very responsive. We really appreciated that. The application process is lengthy. It took quite a few weeks. We have a complicated financial structure ‘cause of other properties we own. But they were very patient and did their due diligence. Everybody was very professional and friendly. They did a great job.