BOK Financial Mortgage Reviews

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Edited by: Sally Jones

About BOK Financial Mortgage

In addition to its other banking services, BOK Financial (NMLS #403501) offers loans for home purchases and refinancing, including conventional (conforming and jumbo), FHA, VA and USDA options. It also has an online application process that eases the hassle of applying for a mortgage and connects you with a mortgage banker to guide you through the loan process.

Pros
  • Competitive rates
  • Many loan options, including FHA, VA and USDA loans
  • Mortgage bankers available to assist with applications
Cons
  • Not available in all states
  • Initial deposit required to cover appraisal costs

Helpful Reviews

Fl, FL
Verified purchase
It went excellent with the BOK Financial rep. They requested documentation, I gave it to them, and they were happy with it. That’s pretty much it and it went smoothly. The process...

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Fl, FL
Verified purchase
They communicated extremely often and they were very clear and concise. The person that came to give us and do all the signing did a great job, too. It was effortless so we were v...

Read more

Rates

BOK Financial publishes rates for conventional mortgages on its website daily, but these are based on a generic set of assumptions. For rates based on your individual situation, contact the company directly.

BOK Financial’s interest rates have generally been only slightly higher than the national average (a 0.02% difference in 2021) — though, keep in mind that interest rates are affected by several personal factors, including borrowers’ credit history. Borrowers with excellent credit (800 and above) are more likely to get better interest rates than borrowers with lower credit scores. It’s possible that BOK Financial attracts borrowers within a wider credit score range, and that may account for slightly higher average rates.

BOK Financial offers both fixed-rate and adjustable-rate mortgages (ARMs). ARMs usually have a lower introductory rate that’s fixed for a set length of time, generally three to 10 years, then the rate begins to adjust based on the market. The low introductory rates of ARMs are often attractive to borrowers, but costs can increase significantly once these rates begin to adjust.

There are circumstances when an ARM can be beneficial, though. If you only plan to live in your current home for a few years and can sell before the rate resets, you can save a good deal of money. But, with interest rates on the rise in 2022, you want to think carefully about all possible future scenarios.

BOK Financial Mortgage average home purchase rate vs. national average

Information pulled from public Home Mortgage Disclosure Act data. Rates reflect noncommercial home purchase loans only.

Application process

You can start the application process on BOK Financial’s website. First, you’ll need to create an account with a valid email address.

You can then start the pre-qualification process by answering a few short questions, but it’s unclear if this involves allowing the lender to conduct a hard credit check. Also, be prepared to provide information about your income and assets; BOK Financial uses these details to determine how much you can borrow.

If you are pre-qualified, the company may ask for an initial deposit to cover a home appraisal. You’ll also be connected with a mortgage banker to help you complete the remaining steps of the application process. Keep in mind that you’ll need to upload financial documents (like W-2s and bank statements) to the company’s online loan portal.

Jesslynn, a ConsumerAffairs reviewer from Maumelle, Arkansas, had this to say about the mortgage process at BOK Financial:

“We wanted to refinance our home, which we own, and get the PMI down. … Everything was done online, through email and through working with the loan officer that they assigned. The rep was very professional and very knowledgeable. I felt extremely comfortable with him. It was a good process and it took about four weeks from start to finish.”

BOK Financial Mortgage application features

Loan types

BOK Financial offers a wide variety of mortgages, including conventional loans, jumbo loans, FHA loans, VA loans and USDA loans. The company has special loans available if you’re a Native American or building a new home.

You can also refinance with BOK Financial, whether you’re looking to lower your monthly payment or get cash out, or you can get a home equity line of credit (HELOC) or a home equity loan to pay for home improvement projects or other expenses.

In 2021, there were 6,956 home purchase applications initiated with the company. Of those applications, 4,990 loans were approved and originated. A small portion of applications (527) were denied — that’s about 8% of the total.

Loan applications for home purchases only by year

Information pulled from public Home Mortgage Disclosure Act data. Includes conventional, USDA, VA and FHA mortgages.

Refinancing

In 2021, half of the loans BOK Financial originated were for refinancing (about 50% with rate-and-term and cash-out refinances combined). A third of the total (about 37%) were for home purchases. That mix will likely change by the end of 2022, given current economic trends at the time of publishing.

In 2020 and 2021, refinancing was an attractive option for borrowers due to historically low interest rates. Refinancing then could often save homeowners in the long run by locking in a lower interest rate, even after the accompanying fees and closing costs.

Since that time, interest rates have risen. For reference, the average rate for a 30-year fixed mortgage was 2.87% on Aug. 12, 2021. That rose to 5.22% roughly a year later, according to the Federal Reserve Bank of St. Louis. Higher rates generally make refinancing less attractive to borrowers.

Home purchase vs. refinance loans by year
Information pulled from public Home Mortgage Disclosure Act Data. Includes conventional, USDA, VA and FHA mortgages.

HELOC and home equity loans

BOK Financial offers both HELOC and home equity loan options, letting you borrow up to 85% of your available equity. Before you apply for either, consider your short-term and long-term goals to see which may be a better fit for your situation.

For example, a home equity loan may be best for a borrower who wants to fund a home renovation project with high upfront costs. On the other hand, a HELOC may be a better option for a homeowner who needs consistent access to cash over an extended period of time (like for expected home repairs).

Requirements

BOK Financial doesn’t specify all of its borrower requirements online. However, most lenders require at least a 620 credit score to qualify for a conventional loan. Credit score requirements are often lower for government-backed mortgages, like FHA, VA and USDA loans.

The minimum down payment for most conventional mortgages is 3%. Borrowers with at least a 580 credit score may qualify for a 3.5% down payment on an FHA loan from some lenders, while down payments are typically not required on VA or USDA loans. However, BOK Financial requires at least a 620 credit score to qualify for a 3.5% down payment on its FHA loans.

National mortgage requirements by type

Cost and fees

BOK Financial generally doesn’t disclose the fees it charges on new loans. However, the company does state some of the fees associated with its HELOCs and home equity loans. Both options come with a $180 processing fee due at closing (in addition to other closing costs you may incur). There’s also an annual maintenance fee of $50 on HELOCs after the first year.

Overall, you can expect to pay closing costs on a mortgage that are between 2% and 5% of your loan amount. Closing costs generally include appraisal fees, property taxes, homeowners insurance premiums and any loan origination fees imposed by the lender.

Knowing all the fees and charges associated with a loan is essential before you sign your loan agreement. The lender should provide a Loan Estimate within three business days of receiving your application. Some fees are nonnegotiable (like property taxes), while others could be negotiated for a discounted price (like origination fees).

FAQ

What is BOK Financial Mortgage?

BOK Financial was founded in 1910 as a source of funding for the energy industry. At the time of publishing, BOK Financial describes itself as a “financial services partner for consumers, businesses and wealth clients.” As a mortgage lender, it offers a diverse selection of financing options with online applications that should take less than 20 minutes to complete.

Is BOK Financial Mortgage legit?

BOK Financial generally offers competitive rates, flexible options and one-on-one customer service from its representatives. At the time of publishing, it also has a high overall satisfaction rating on our site, based on more than 1,700 ratings.

Where is BOK Financial Mortgage available?

BOK Financial is headquartered in Tulsa, Oklahoma, and has over 100 branch locations across:

  • Arizona
  • Arkansas
  • Colorado
  • Kansas
  • Missouri
  • New Mexico
  • Oklahoma
  • Texas

The company identifies these states as its full-service banking markets, but it does have financed properties in other states. If you’re unsure about whether BOK Financial operates in your area, it’s a good idea to ask the company directly.

Still have questions?

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BOK Financial Mortgage Reviews

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    Page 1 Reviews 0 - 10
    Customer ServiceStaff

    Reviewed Nov. 3, 2025

    Karen ** did an absolutely amazing job getting my brother’s home financed! She worked hard to make sure everything was done right and met the deadline with time to spare. Her customer service skills were top-notch — always respectful, patient, and professional. Even though she looks like she could be a fashion model, Karen never hesitated to roll up her sleeves and get the job done. She went above and beyond to make the whole process smooth and stress-free. I highly recommend her to anyone looking for someone dependable, dedicated, and truly caring about her clients!

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    Customer ServiceStaff

    Reviewed July 31, 2025

    I got ripped off by a merchant and the customer service department dropped the ball and allowed the merchant to retain the funds when they clearly ripped me off. I can get over the loss of dollars but I can’t get over BOK not standing by a long time customer. Just know that they don’t care at all.

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      Customer Service

      Reviewed July 25, 2025

      5 weeks ago I sold my home, that had a BOK Mortgage. The mortgage has been paid off since then but, as of today, I have not received my escrow funds. I've called customer service several times, even several times a week. I'll keep calling until I get my escrow funds. Never had this problem before.

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      StaffLoan Process

      Reviewed March 26, 2025

      From the start of my loan Jerad ** provide excellent service. With going over what loan would be best for me and he answer any of the questions I had without making you feel dumb. Overall experience was great. I would recommend Jerad ** Sand Springs location.

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      PriceStaffLoan Process

      Reviewed March 6, 2025

      My personal mortgage broker (who was working for another institution before BOK bought them out) was completely amazing! My service from BOK with my mortgage afterward was frustrating due to way too many hours chasing around gathering documents and conferring with various people in charge of their loan retention team about going through a process that wasn't even possible to begin with. Excruciatingly painful to waste that much time, energy and emotional turmoil being strung around all for nothing. Train your people better to answer correctly and not waste people's lives. Also they need to have better options for transferring names in divorce situations. Even though ALL the legal documents say the home is in one person's name - the bank won't honor the LEGAL document even when the loan is easily taken on by the credit-worthy party that owns the home. So frustrating!! Do better please.

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      Customer Service

      Reviewed July 16, 2024

      When you call and ask questions they will misinform you and lead you to believe something when it ends up not being true. Then when you find out what you were told is incorrect they do not take any actions to make it correct.

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      Customer ServicePunctuality & Speed

      Reviewed April 19, 2024

      I stopped to get gas and use the ATM. My husband and I were traveling to Phoenix AZ from Vegas. First the machine was slow. That should have been a sign. After finally getting through the process, I tried to retrieve my card and it was stuck. I called customer service and they said it would be 3-4 hours to get a service person out there. Unbelievable as this would have put us hours behind ...trying to figure out what to do, my husband asked for pliers and we were able to pry the card out without damage. Such an inconvenience.

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      Customer ServicePricePunctuality & SpeedLoan Process

      Reviewed Feb. 28, 2023

      I used to be with Go Mortgage for around 7 years. Everything was working out great, till my loan got transferred to BOK Financial. Then it went downhill from there. They never sent a single mortgage statement and kept charging me late fees. Customer service told me they sent me email statements. I checked in my email and there was nothing. Setting up auto pay is an awful experience, once you set up it takes 2 months to get in effect. It's unfortunate that companies use sneaky practices to charge their customers.

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      Customer ServiceStaff

      Reviewed July 20, 2021

      Don't ever ever put your money there. I have had so many problems of them refusing to give me my money. They make up excuses, they shut your account down, and when you call them they don't answer, can't help it actually hang up on you. Right now they shut my account down and won't respond to me.

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      Customer ServicePricePunctuality & SpeedStaffLoan Process

      Reviewed Sept. 21, 2020

      BOK Financial Mortgage and BOK Financial customer service is horrible! Talking to cust. srv ALWAYS requires a minimum of 30 minutes on hold. I requested a payoff statement for a refi. They *only* snail-mail them, and it took more than 3 weeks, holding up my refi. Of course, they have a recorded statement all days and times, "we are experiencing higher than normal call volumes, we apologize for the wait." Nonsense! Call volumes are what they are. If you call to apply for a new loan, there is no wait time, but once you are their customer they simply don't care. AVOID BOK Financial at all costs!

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      Sources
      ConsumerAffairs writers primarily rely on government data, industry experts and original research from other reputable publications to inform their work. To learn more about the content on our site, visit our FAQ page .
      1. Federal Reserve Bank of St. Louis, “ 30-Year Fixed Rate Mortgage Average in the United States .” Accessed August 20, 2022.

      BOK Financial Mortgage Company Information

      Company Name:
      BOK Financial Mortgage
      Address:
      11880 College Blvd. #320
      City:
      Overland Park
      State/Province:
      KS
      Postal Code:
      66210
      Country:
      United States
      Website:
      www.bokfinancial.com