BOK Financial Mortgage

BOK Financial Mortgage Reviews

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About BOK Financial Mortgage

In addition to its other banking services, BOK Financial (NMLS #403501) offers loans for home purchases and refinancing, including conventional (conforming and jumbo), FHA, VA and USDA options. It also has an online application process that eases the hassle of applying for a mortgage and connects you with a mortgage banker to guide you through the loan process.

    Pros & Cons


    • Competitive rates
    • Many loan options, including FHA, VA and USDA loans
    • Mortgage bankers available to assist with applications


    • Not available in all states
    • Initial deposit required to cover appraisal costs

    Bottom Line

    BOK Financial offers a wide array of loan options, but it could be more transparent about its service areas; you may need to reach out to the company to learn about availability in your location. To apply, submit an online application or connect with a local mortgage banker.

    Featured Reviews

    Fl, FL

    It went excellent with the BOK Financial rep. They requested documentation, I gave it to them, and they were happy with it. That’s pretty much it and it went smoothly. The process...

    Read full review
    Fl, FL

    They communicated extremely often and they were very clear and concise. The person that came to give us and do all the signing did a great job, too. It was effortless so we were v...

    Read full review


    BOK Financial publishes rates for conventional mortgages on its website daily, but these are based on a generic set of assumptions. For rates based on your individual situation, contact the company directly.

    BOK Financial’s interest rates have generally been only slightly higher than the national average (a 0.02% difference in 2021) — though, keep in mind that interest rates are affected by several personal factors, including borrowers’ credit history. Borrowers with excellent credit (800 and above) are more likely to get better interest rates than borrowers with lower credit scores. It’s possible that BOK Financial attracts borrowers within a wider credit score range, and that may account for slightly higher average rates.

    BOK Financial offers both fixed-rate and adjustable-rate mortgages (ARMs). ARMs usually have a lower introductory rate that’s fixed for a set length of time, generally three to 10 years, then the rate begins to adjust based on the market. The low introductory rates of ARMs are often attractive to borrowers, but costs can increase significantly once these rates begin to adjust.

    There are circumstances when an ARM can be beneficial, though. If you only plan to live in your current home for a few years and can sell before the rate resets, you can save a good deal of money. But, with interest rates on the rise in 2022, you want to think carefully about all possible future scenarios.

    BOK Financial Mortgage average home purchase rate vs. national average

    YearDifference from national average
    2021 +0.02%
    2020 +0.03%
    2019 +0.05%
    Information pulled from public Home Mortgage Disclosure Act data. Rates reflect noncommercial home purchase loans only.

    Application process

    You can start the application process on BOK Financial’s website. First, you’ll need to create an account with a valid email address.

    You can then start the pre-qualification process by answering a few short questions, but it’s unclear if this involves allowing the lender to conduct a hard credit check. Also, be prepared to provide information about your income and assets; BOK Financial uses these details to determine how much you can borrow.

    If you are pre-qualified, the company may ask for an initial deposit to cover a home appraisal. You’ll also be connected with a mortgage banker to help you complete the remaining steps of the application process. Keep in mind that you’ll need to upload financial documents (like W-2s and bank statements) to the company’s online loan portal.

    Jesslynn, a ConsumerAffairs reviewer from Maumelle, Arkansas, had this to say about the mortgage process at BOK Financial:

    “We wanted to refinance our home, which we own, and get the PMI down. … Everything was done online, through email and through working with the loan officer that they assigned. The rep was very professional and very knowledgeable. I felt extremely comfortable with him. It was a good process and it took about four weeks from start to finish.”

    BOK Financial Mortgage application features

    Online application
    Mobile document upload Undisclosed
    Physical branches 8 states
    Publishes minimum rate on website
    Rate lock 60 or 90 days
    Pre-qualification (no hard credit pull) Undisclosed
    Certified approval letter Undisclosed

    Loan types

    BOK Financial offers a wide variety of mortgages, including conventional loans, jumbo loans, FHA loans, VA loans and USDA loans. The company has special loans available if you’re a Native American or building a new home.

    You can also refinance with BOK Financial, whether you’re looking to lower your monthly payment or get cash out, or you can get a home equity line of credit (HELOC) or a home equity loan to pay for home improvement projects or other expenses.

    In 2021, there were 6,956 home purchase applications initiated with the company. Of those applications, 4,990 loans were approved and originated. A small portion of applications (527) were denied — that’s about 8% of the total.

    Loan applications for home purchases only by year

    Home purchase applications 6,956 8,903 10,382
    Home purchase loans closed 4,990 6,480 7,682
    Home purchase applications denied 527 534 815
    Home purchase preapprovals denied 0 0 0
    Information pulled from public Home Mortgage Disclosure Act data. Includes conventional, USDA, VA and FHA mortgages.


    In 2021, half of the loans BOK Financial originated were for refinancing (about 50% with rate-and-term and cash-out refinances combined). A third of the total (about 37%) were for home purchases. That mix will likely change by the end of 2022, given current economic trends at the time of publishing.

    In 2020 and 2021, refinancing was an attractive option for borrowers due to historically low interest rates. Refinancing then could often save homeowners in the long run by locking in a lower interest rate, even after the accompanying fees and closing costs.

    Since that time, interest rates have risen. For reference, the average rate for a 30-year fixed mortgage was 2.87% on Aug. 12, 2021. That rose to 5.22% roughly a year later, according to the Federal Reserve Bank of St. Louis. Higher rates generally make refinancing less attractive to borrowers.

    Home purchase vs. refinance loans by year

    Home purchase loans 37.14% 36.29% 48.71%
    Refinance loans 30.99% 37.93% 19.81%
    Cash-out refinance 19.35% 15.16% 14.55%
    Information pulled from public Home Mortgage Disclosure Act Data. Includes conventional, USDA, VA and FHA mortgages.

    HELOC and home equity loans

    BOK Financial offers both HELOC and home equity loan options, letting you borrow up to 85% of your available equity. Before you apply for either, consider your short-term and long-term goals to see which may be a better fit for your situation.

    For example, a home equity loan may be best for a borrower who wants to fund a home renovation project with high upfront costs. On the other hand, a HELOC may be a better option for a homeowner who needs consistent access to cash over an extended period of time (like for expected home repairs).


    BOK Financial doesn’t specify all of its borrower requirements online. However, most lenders require at least a 620 credit score to qualify for a conventional loan. Credit score requirements are often lower for government-backed mortgages, like FHA, VA and USDA loans.

    The minimum down payment for most conventional mortgages is 3%. Borrowers with at least a 580 credit score may qualify for a 3.5% down payment on an FHA loan from some lenders, while down payments are typically not required on VA or USDA loans. However, BOK Financial requires at least a 620 credit score to qualify for a 3.5% down payment on its FHA loans.

    National mortgage requirements by type

    Min. credit scoreMin. down paymentCompare with other lenders
    Conventional Typically 620 Typically 3% Mortgage lenders
    FHA 500 3.5% with 620 credit score FHA lenders
    VA Set by lender (often 580) 0% VA lenders
    USDA Set by lender (often 640) 0% USDA lenders

    Cost and fees

    BOK Financial generally doesn’t disclose the fees it charges on new loans. However, the company does state some of the fees associated with its HELOCs and home equity loans. Both options come with a $180 processing fee due at closing (in addition to other closing costs you may incur). There’s also an annual maintenance fee of $50 on HELOCs after the first year.

    Overall, you can expect to pay closing costs on a mortgage that are between 2% and 5% of your loan amount. Closing costs generally include appraisal fees, property taxes, homeowners insurance premiums and any loan origination fees imposed by the lender.

    Knowing all the fees and charges associated with a loan is essential before you sign your loan agreement. The lender should provide a Loan Estimate within three business days of receiving your application. Some fees are nonnegotiable (like property taxes), while others could be negotiated for a discounted price (like origination fees).


    What is BOK Financial Mortgage?

    BOK Financial was founded in 1910 as a source of funding for the energy industry. At the time of publishing, BOK Financial describes itself as a “financial services partner for consumers, businesses and wealth clients.” As a mortgage lender, it offers a diverse selection of financing options with online applications that should take less than 20 minutes to complete.

    Is BOK Financial Mortgage legit?

    BOK Financial generally offers competitive rates, flexible options and one-on-one customer service from its representatives. At the time of publishing, it also has a high overall satisfaction rating on our site, based on more than 1,700 ratings.

    Where is BOK Financial Mortgage available?

    BOK Financial is headquartered in Tulsa, Oklahoma, and has over 100 branch locations across:

    • Arizona
    • Arkansas
    • Colorado
    • Kansas
    • Missouri
    • New Mexico
    • Oklahoma
    • Texas

    The company identifies these states as its full-service banking markets, but it does have financed properties in other states. If you’re unsure about whether BOK Financial operates in your area, it’s a good idea to ask the company directly.

    BOK Financial Mortgage Reviews

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    Page 1 Reviews 0 - 10
    Customer ServicePunctuality & Speed

    Reviewed Feb. 28, 2023

    I used to be with Go Mortgage for around 7 years. Everything was working out great, till my loan got transferred to BOK Financial. Then it went downhill from there. They never sent a single mortgage statement and kept charging me late fees. Customer service told me they sent me email statements. I checked in my email and there was nothing. Setting up auto pay is an awful experience, once you set up it takes 2 months to get in effect. It's unfortunate that companies use sneaky practices to charge their customers.

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    Customer Service

    Reviewed July 20, 2021

    Don't ever ever put your money there. I have had so many problems of them refusing to give me my money. They make up excuses, they shut your account down, and when you call them they don't answer, can't help it actually hang up on you. Right now they shut my account down and won't respond to me.

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      Reviewed Sept. 21, 2020

      BOK Financial Mortgage and BOK Financial customer service is horrible! Talking to cust. srv ALWAYS requires a minimum of 30 minutes on hold. I requested a payoff statement for a refi. They *only* snail-mail them, and it took more than 3 weeks, holding up my refi. Of course, they have a recorded statement all days and times, "we are experiencing higher than normal call volumes, we apologize for the wait." Nonsense! Call volumes are what they are. If you call to apply for a new loan, there is no wait time, but once you are their customer they simply don't care. AVOID BOK Financial at all costs!

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      Verified purchase

      Reviewed April 1, 2020

      We refinanced the mortgage that we had with them. The process was fairly automated. The website is very nice where I could upload the documents and respond to the questions. The representative from the specific bank was very helpful. He was very responsive. I would get a response to my email within just a couple of hours. It was a pretty straightforward process. It took about a month from the time that it was locked in to the time that I finally signed all the papers. Overall, I like the ease of getting ahold of these people and having them respond back. Everything went really smoothly.

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      Verified purchase

      Reviewed March 28, 2020

      We took a VA loan from BOK Financial. We were buying a house and we already had them before. Getting the mortgage was pretty simple. I was comfortable with their rep. They told me what documents they needed. Application took 30 minutes, and anytime they needed anything or any updates, they called me and let me know. I got a good rate, too.

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      Verified purchase

      Reviewed March 27, 2020

      I wasn’t having any luck at my credit union. Somebody told me to try a bank and that Bank of Oklahoma was a good place to do that. I applied online and then somebody contacted me. She did my application and got me approved for it. She was in Kansas where she made it kinda difficult. But she was always available and we just did everything over the phone and on email. The process went real well. The only thing that I didn’t like was a lady that was helping me with all this said it was the FDA that required so much information. But other than that, it was fine to me. My interest rate is really good.

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      Verified purchase

      Reviewed March 23, 2020

      BOK Financial reached out to me to find out if I wanted to refinance because it was an opportunity to get rid of my PMI and lower my mortgage payment. Their rep, Michelle, was great. She was extremely helpful and responsive. She walked me through the process. I also had an issue with the notary. It was supposed to be a situation where they would come to my home but the person called me and spent a great deal of time talking to me about how allergic they are to pets, and I'd have to confine my dogs. Then he didn’t wanna come to my house because even the fact there had been dogs here would be a problem. I told him that it was his job to go to people's homes. It was getting dramatic.

      We made arrangements to meet at a nearby Starbucks. The guy went to the wrong Starbucks and they got salty with me on the phone because he was in the wrong place. I provided them the feedback because, at that point, it was like a comic relief in that respect, but Michelle definitely took steps to make sure it was resolved. I wasn't looking for financial compensations but she said that it was just ridiculous and we couldn't have that. They refunded a portion of the cost.

      There was a pretty significant difference between the initial conversations we had, the estimate of what the closing cost would be, and what they actually ended up being. It was something that really struck me when I got the final paperwork. But at that point, I was so far down the road and I still went forward with it. Michelle was able to explain to me why that was the case. She was willing to talk to me through the concerns I had.

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      Verified purchase

      Reviewed March 22, 2020

      I had a refi with BOK. The overall experience with them was good. Their rate is lower than the big banks and they can match the bigger banks’ offer. The process took around 21 days from the time I contacted their rep to closing. The website was really good. When the rep updated, I got an email saying something’s updated so I don't have to call him to see the status.

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      Verified purchase

      Reviewed March 21, 2020

      BOK Financial came from a personal recommendation and we also have some friends that have used them through the years. We ended up using them and it went extremely well. We're very pleased with our loan officer and his assistant. They made the process very easy. They communicated extremely often and they were very clear and concise. The person that came to give us and do all the signing did a great job, too. It was effortless so we were very pleased with the whole process. Their rates were also better than anybody that we talked to.

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      Verified purchase

      Reviewed March 20, 2020

      My cousin had recommended it and a specific officer. He said he had a good experience with them. The loan officer that I dealt with was good. He was very good at communicating via email and that was his main form of communication. But we talked on the phone a couple of times. My previous loan officer that I worked with in a previous institution was more communicative via phone calls and text messages. But my BOK loan officer was fine. He just chose more email so I had to adjust to that. Everything was good. I was very happy.

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        ConsumerAffairs writers primarily rely on government data, industry experts and original research from other reputable publications to inform their work. To learn more about the content on our site, visit our FAQ page .
        1. Federal Reserve Bank of St. Louis, “ 30-Year Fixed Rate Mortgage Average in the United States .” Accessed August 20, 2022.

        BOK Financial Mortgage Company Information

        Company Name:
        BOK Financial Mortgage
        11880 College Blvd. #320
        Overland Park
        Postal Code:
        United States