Lower

The reps were helpful and communicative. They were always letting me know what was happening and any time I had any questions, Dane, one of the reps, talked to me. He was fantastic. I couldn't have asked for anything more than just be available for my questions and he responded within a few minutes. The rate was reasonable and lower than the best one I had gotten. But other than that, everything else was a fixed 30-year which I was looking for so that was good. The interest rate was what eventually sealed the deal. I like that Lower has an easy-to-use website too. So, I have never had issues with anything I needed. Everything was available online. I would recommend Lower because my experience has been easy and painless. I've recommended that to some of my friends.

They put the money back in my account, which was fine. They didn't have to do that because I happen to have two months in there and I just wanted them to apply for the next month, but I got charged a $5 transfer fee from my bank because of all this crap. Am I gonna fuss about five bucks? No. The representatives have been awesome. One of them really stuck with us to make sure that it got taken care of and I appreciate that. When you call their customer service, it takes a while to get to somebody. I don't like that, but that's anywhere you go.

This is not the first home that I've purchased or refinanced. I've owned many homes. What impressed me was there had been many times I've purchased a home, and I didn't hear anything for weeks. I was left hanging until it was time to close. But the loan officer at Lower reached out to me at least once a week to let me know where we stood in the process and what was going to happen next. I was never left to wonder.

I didn't have any problems with Lower until after closing. Prior to closing, I submitted documentation regarding my insurance carrier on the property. When the insurance premium came due, they did not pay it, and sent me a notice that they were putting different insurance on the loan, and they were going to pay that policy. I called them and reached out to them. I didn't hear back from them. But they had my insurance company reach out to them. They immediately changed it back to my policy and went ahead and overnighted a check to my insurance company. They immediately fixed their mistake.

Also, during the time when the housing market was moving so quickly, Lower ensured that I was able to refinance my house when the interest rate was low, and was able to complete the process in a timely manner so that I didn't lose any money and made sure that the process was simple for me, and made sure that everything was done completely. There were no re-dos on any documents. Not only did they lower my house payment, but they also reduced my monthly budget by over $700 a month.

I bought a house right after the interest rates started going up. But it's still a lot lower than it is now. So I am very grateful that I got it when I did. Sunny locked me in and made sure I got the rate I was promised, which I'm very grateful for. He was absolutely fantastic and if we decide to refinance, I definitely will use Lower and Sunny because he's incredible. He even came to the closing. It was great. The only issue I've had is Lower has sent mortgage insurance offers but they're in my husband's name and he's excluded from the loan. So he was asking why he had mortgage paperwork and he was not even on it. I told him it was spam and not to worry. It was just a little bit annoying.

There was some information that they needed urgently during the last two days. That's when they needed a commitment to close and they could not proceed without a missing piece of information. I was able to provide it to them immediately but it was something that they could have asked for three weeks beforehand. They waited until the last minute to ask me for that so it became urgent.

The application took 35 days, which was longer than I hoped. The rep said it was the underwriters and not his fault. But I got misleading statements from him, which made me a little mad. He initially told me that they would hold on to my loan because when they sell it, I have to change all of my payment information. And it was a pain. But they immediately sold mine to somebody else. So my first month payment was a cluster. It went to Lower and got delayed in going to the actual company who they sold it to because of this transaction. I'm pissed that they possibly jeopardized my credit because of that when I was told they wouldn't do that. Also, Lower has this advertising point that if you refinance with them on any subsequent loans, you don't pay closing costs. But now that they sold it to somebody else, that's false advertising. I don't support doing business with companies that false advertise.

But I had the rates changed once I was ready for the final mortgage loan rate, so I had to, unfortunately, buy points. But Chris was able to kind of negotiate where if I bought so many points, then Lower would match it, allowing me to be in that original rate that he offered me. Also, within a week, my mortgage was sold to another company. I would have preferred that Lower kept it for at least x amount of days for me to get used to making mortgage payments and making sure my ducks are in a row. Other than that, everything was good. Check Lower out.