Veterans United Home Loans

Veterans United Home Loans Reviews

4.9
1,606 reviews
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Veterans United Home Loans Reviews
4.9(1,606)
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About Veterans United Home Loans

Veterans United Home Loans (NMLS #1907) is a mortgage lender headquartered in Columbia, Missouri, that specializes in VA purchase loans and refinancing. It has closed more VA home purchase loans by volume than any other lender for six years running (as of October 2021), according to federal lending statistics.

Pros
  • Specializes in VA loan programs
  • Available nationwide
  • Highly informative website
Cons
  • Not useful for other kinds of loans

Featured Reviews

El Paso, TX
Verified purchase
To be able to win a bid on a home, close, and move into it in less than 3 weeks is unbelievable. Veterans United helped with so much along the way, especially since I’m a first ti...

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Jacksonville, NC
Verified purchase
Third time buying a home with VU. Another great experience! My loan team worked with us to ensure we not only met our closing date but closed 9 days early! Communication was great...

Read more

Rates

Most VA loans are backed by the U.S. Department of Veterans Affairs, which allows lenders to offer lower rates than they otherwise would. Since 2019, Veterans United’s average home purchase rates have been consistently lower than the national average (0.15% lower in 2021). Just remember that rates vary, and your financial situation will affect what rates you qualify for.

Veterans United average home purchase rate vs. national average

Information pulled from public Home Mortgage Disclosure Act data. Rates reflect noncommercial home purchase loans only.

Application process

You can apply for a mortgage from Veterans United online, in person or by phone, but the first step in getting a VA loan is making sure that you meet the eligibility criteria from the Department of Veterans Affairs.

From there, you can get preapproved for a loan through Veterans United. Your process from here on out will vary depending on whether you’re buying a home or refinancing, but your loan officer should be able to guide you to closing.

Multiple reviews on our site say the process is extremely easy and the team is very helpful. David, a ConsumerAffairs reviewer from Ozark, Alabama, had this to say about their experience:

“Their website was absolutely filled with all the information you will need to understand the process of obtaining a loan for your new home. Our loan specialist would respond to any text, call or email anytime to answer any question or concerns we had. He worked hard to get us the lowest rate possible.”

Veterans United application features

Loan types

Veterans United provides VA purchase loans, VA streamline refinancing (interest rate reduction refinance loans or “IRRRLs”) and VA cash-out refinancing.

The Veterans United website also says the company offers other financing options for homebuyers, like USDA loans, FHA loans and traditional mortgages. However, it’s not transparent about the details of these loans — they might be handled by the lender’s partners rather than Veterans United itself.

Loan applications for home purchases only by year

Information pulled from public Home Mortgage Disclosure Act data. Includes conventional, USDA, VA and FHA mortgages.

Refinancing

Veterans United mostly focuses on VA purchase loans. However, in 2020, more of its loans were for refinancing than the previous year, likely due to the historically low interest rates during the pandemic. When interest rates are low, refinancing becomes a more attractive option since it can save many borrowers thousands of dollars over the course of their loans.

Veterans United’s VA IRRRLs generally require less paperwork to complete and are faster than conventional refinances. They also come with fewer out-of-pocket costs. On the other hand, a VA cash-out refi lets borrowers access their homes’ equity to pay for other expenses.

Home purchase vs. refinance loans by year

Information pulled from public Home Mortgage Disclosure Act Data. Includes conventional, USDA, VA and FHA mortgages.

Requirements

Not everyone is eligible for VA loans. To get a VA loan from Veterans United, you need to:

  • Meet eligibility requirements from the Department of Veterans Affairs
  • Have a valid Certificate of Eligibility (COE)
  • Satisfy the lender’s own requirements for borrowers

According to Veterans United, you may be eligible for a VA loan if you meet one or more of the following criteria:

  • You served 90 consecutive days of active service during wartime.
  • You served 181 days of active service during peacetime.
  • You have six years of service in the National Guard or Reserves.
  • You are the spouse of a service member who has died in the line of duty or as a result of a service-related disability.

If you don’t meet these minimum service requirements, you may still be eligible, though. (The VA’s criteria are more nuanced than the above guidelines provided by Veterans United.) One of the company’s home loan specialists can help you navigate your options.

You also have to meet Veterans United’s mortgage loan requirements, which affect how much mortgage you can afford. Veterans United doesn’t specifically state its own lending criteria, but it does provide general guidelines for meeting other VA lenders’ requirements. Notably, it recommends borrowers to have a credit score of at least 620, which is higher than industry norms.

If you’re also considering other types of loans, check out our guides on mortgage lenders, FHA lenders and USDA lenders to learn more about their requirements.

Cost and fees

VA loans tend to be more affordable than traditional mortgages because they generally don’t require down payments.

VA loans also don’t require private mortgage insurance (PMI), which can lower your total closing costs and monthly payments. (Conventional mortgages generally require this insurance until the homeowner has built up 20% equity.) However, Veterans United does charge other traditional mortgage fees, like application and origination fees.

With Veterans United, you’ll also have to pay a one-time VA funding fee unless you’re exempt. This fee ranges from 0.5% to 3.6% of your home’s purchase price, depending on the type of loan you need and if you've used a VA loan before. The average veteran pays a 2.3% funding fee the first time they use a VA home loan.

FAQ

Is there a minimum credit score requirement?

Yes. A credit score of 620 is typically required.

Does Veterans United have an office in my area?

Veterans United has offices in 21 states, but the company services loans in all 50 states. Veterans United offers online services for people living in areas without a local office.

You can find Veterans United branches in the following states: Alabama, Alaska, Arizona, California, Florida, Georgia, Hawaii, Idaho, Illinois, Kentucky, Kansas, Missouri, Nebraska, Nevada, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Virginia and Washington.

What is the maximum loan I can get with Veterans United?

Veterans United offers VA loans and VA jumbo loans. Borrowers can secure loans up to $1.5 million through Veterans United.

Can I get a home equity loan with Veterans United?

Veterans United does not offer home equity loans or HELOCs, but you can refinance your loan with Veterans United.

Veterans United Home Loans Reviews

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    Page 1 Reviews 0 - 5
    Verified purchase
    Loan Process

    Reviewed June 14, 2024

    Overall the process was great. There were two things that I did not leave a 10 for.

    1. There was 5-6 days that it took to get in contact when we were trying to get moving on the house.

    2. Not knowing the final amount we needed until 6pm on Thursday when closing was at 10am on Friday was a big issue. I understand that we were able to make it work due to some other circumstances, but going through the remaining 3 weeks thinking it was going to be approximately 3.4k and then it changing to 6.5k the day before does not seem acceptable to me. If we had not had the available funs for that additional amount, we would have had less than 24 hours to work with a bank to take out a loan, or try and find a family friend/ or sell something in a small window to make up the difference.

    3. I also would have appreciated some amount of pushback as to whether or not we needed Flood Insurance since the previous owners were not carrying it. It felt like we were giving a lot of pushback but there was a lot of hoops and proof we needed to show to make that go away, but then it kind of just went away? I'm not sure if this was underwriting just changing their minds on second review or what happened there but I feel like that should have been looked into on initial look whether that was needed or not. These two issues reduced it from a 10 to a 9, but the rest was good. I appreciated giving us the leniency and trust as well as communicating with some resources for questions we had.

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      Customer ServicePunctuality & SpeedStaffLoan Process

      Reviewed June 6, 2024

      I feel it's my duty to my fellow veterans to write this review on my experience with Veterans United. I reside in Las Vegas with my family and we felt it was time for us to explore the possibility of becoming homeowners but with all the companies out there that offer loan products, it was really difficult to decide who to choose.

      I discovered Veterans United through a mailer I received and thought I would at least contact them to see what they could offer. I spoke with Brandon and he really put my mind at ease. The process to pre-qualify was surprisingly simple and by the end of our conversation I had already received a pre-approval letter to share with a realtor of my choice so that we could begin our home search. They even referred a local realtor that was just fabulous. Over the course of a couple of months, we finally settled on a home and our offer was accepted. From the moment my realtor contacted Brandon, he and his associate Anthony, immediately went into high gear and began to really show me why my trust in them was well placed. This is not say I didn't encounter some hiccups during the process and trust me, there were some issues that I thought would surely prevent us from becoming owners.

      Brandon and Anthony handled everything with such poise and were never alarmed but always reassuring. The process of buying a home can come with a lot of stress since its the single largest purchase most Americans will make but they never doubted that they could do this for us. The manner in which they handled the processing of our loan was extraordinary. They had us cleared for closing with plenty of time to spare and locked us in at a very competitive rate. They truly believe in good old fashioned customer service which is a rarity these days.

      Unfortunately the home fell through due to an unforeseen title issue discovered in escrow and as sad as we are, we are confident that we will find another home. With Brandon and Anthony on our side, we now know it's just a matter of time because we are working with the best the industry has to offer. I thank them from the bottom of my heart for their professionalism and I want them to know they've earned a customer for life. They made me a believer and gave me faith that we can do this. If you feel it's your time to buy house or even if you're just entertaining the idea, please do yourself a favor and contact Veterans United and ask for Brandon ** and Anthony **. You'll get the best of best!

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      Customer ServicePunctuality & SpeedStaffLoan ProcessTransparency

      Reviewed May 24, 2024

      I recently had the pleasure of working with Veterans United for my home buying journey, and I must say, it was nothing short of exceptional. From start to finish, their professionalism, dedication, and unwavering support truly set them apart as a remarkable entity in the realm of home financing. Right from our initial consultation, I was impressed by the level of expertise and personalized attention provided by the team at Veterans United. As a veteran, I felt a strong sense of camaraderie and understanding throughout the entire process, which made me feel truly valued as a client.

      The communication was impeccable; I was kept informed at every step of the way, and any questions or concerns I had were promptly addressed with clarity and patience. The team's commitment to ensuring a smooth and stress-free experience was evident in every interaction, and I always felt like my best interests were at the forefront of their efforts. Moreover, the efficiency and proficiency displayed by Veterans United were truly remarkable. They navigated the complexities of the home buying process with precision and skill, ensuring that everything progressed seamlessly and on schedule. Their attention to detail and thoroughness instilled a sense of confidence in me, knowing that I was in capable hands.

      In the end, I found my home with the help of Veterans United, and I couldn't be more grateful for their unwavering support and dedication. Thanks to their expertise and genuine care, what could have been a daunting experience turned into a smooth and successful journey towards homeownership. In conclusion, my experience with Veterans United exceeded all expectations, and I wholeheartedly recommend them to any veteran seeking a trusted partner in their home buying endeavors. Thank you, Veterans United, for your outstanding service and for helping me achieve my homeownership goals with such ease and professionalism.

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      Customer ServiceStaffLoan ProcessTransparency

      Reviewed April 3, 2024

      My journey to homeownership was significantly enhanced by the unparalleled support of the home-buying team led by Tyler, the loan officer I had the privilege of working with. From the moment Tyler and his team first reached out, it became clear they were about more than just business; they were about making dreams come true, especially for someone like me, navigating the transition from military to civilian life with all its uncertainties. Their initial approach not only set a tone of professionalism but also a deeply empathetic understanding of the complexities faced by veterans. Tyler and his team recognized that for me, buying a home was not just a transaction—it was about laying down roots and finding stability after years of service.

      This personalized approach was evident in every interaction. Right from the start, Tyler made it clear they were there to support me, easing the transition and helping dispel the fog of uncertainty that clouded my dream of homeownership. Their ability to act swiftly and efficiently, ensuring that every step of the home buying process was handled with the utmost care and attention to detail, stood out immensely. Tyler led his team to always be ahead of the curve, proactive in their approach, and dedicated to making sure that no time was wasted from start to finish.

      Communication was another area where Tyler and his team excelled remarkably. They ensured I was informed and comfortable at every stage, facilitating seamless interactions between all parties involved. This commitment to transparency and constant communication was not only professional but reassuring, making me feel valued and understood. More than just service providers, they became advocates for my best interest, going above and beyond to secure the best deal for me and ensuring that my needs and preferences were always a priority.

      I would especially recommend Tyler and his team to veterans and first-time homebuyers who might find the home-buying process overwhelming. Their expertise, combined with a genuinely supportive approach, makes them an ideal choice for anyone looking to make the dream of homeownership a reality. For anyone stepping into the world of homeownership, especially my fellow veterans, Tyler and his team come highly recommended. Their dedication to making your dream home a reality is nothing short of commendable.

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      Customer ServicePunctuality & SpeedStaffEase of UseLoan ProcessTransparency

      Reviewed Feb. 27, 2024

      Rating: ⭐️⭐️⭐️⭐️⭐️. I recently had the pleasure of working with Veterans United as my lender, and I cannot say enough positive things about my experience. From start to finish, they exceeded all my expectations and provided top-notch service. Veterans United demonstrated a deep understanding and appreciation for the unique needs of veterans. Their team was extremely knowledgeable about the VA loan process and went above and beyond to ensure I had all the information and resources I needed to make informed decisions. The communication throughout the entire process was outstanding. I never felt left in the dark or unsure of what was happening. The loan officer assigned to me was responsive, friendly, and always available to answer my questions. They guided me through each step, making the entire process smooth and stress-free.

      What impressed me the most was their dedication to finding the best loan options for my specific situation. They took the time to thoroughly assess my financial goals and worked diligently to secure a loan with the most favorable terms. Their commitment to providing personalized solutions truly sets them apart from other lenders. Additionally, Veterans United's online platform was easy to navigate and provided a convenient way to upload documents and track the progress of my loan application. It saved me a lot of time and streamlined the entire process. Overall, I highly recommend Veterans United to any veteran in need of a lender. Their expertise, exceptional customer service, and genuine care for veterans make them the ideal choice. I am grateful to have had the opportunity to work with them and will undoubtedly turn to them for any future lending needs.

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      Staff

      Reviewed Dec. 7, 2024

      I want to just thank the team for everything. Your efforts have maybe our dream of owning a home a reality. The easy and accessible approach really helped guide us. My wife and I are no longer dreaming thank you!

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      StaffLoan Process

      Reviewed Dec. 5, 2024

      This is my third time working Dan and his team at Veterans United. Excellent service throughout the entire process. Consistent communication, easy to follow instructions and a user friendly website and mobile app. Highly recommend them.

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      Staff

      Reviewed Dec. 2, 2024

      It took years and I never thought I would ever be able to own my own home, but Veterans United worked with me and it took 4 years but I now own my adorable 3 bedroom 2 bath dream home. I could not have made this happen without my financial team. I'm forever grateful to each of them.

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      StaffLoan Process

      Reviewed Nov. 25, 2024

      Veterans United truly takes its commitment to serving veterans seriously. Throughout the entire process, I felt confident that they had my best interests at heart. Their expertise in navigating the home-buying process for veterans is unmatched, and they provide all the tools and resources needed from start to finish. I highly recommend Veterans United to anyone looking to purchase a home. Their dedication and knowledge make them an invaluable partner in this journey.

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      Online & AppStaffEase of Use

      Reviewed Nov. 20, 2024

      Veterans United and Alex, my loan officer, is great to work with! The experience from start to finish is easy and streamlined and the UI of the website is very easy to navigate. Highly recommend checking out Veterans United if you are eligible and seeking a VA loan.

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      Sources
      ConsumerAffairs writers primarily rely on government data, industry experts and original research from other reputable publications to inform their work. To learn more about the content on our site, visit our FAQ page . Specific sources for this article include:
      1. Federal Financial Institutions Examination Council (FFIEC), “ HMDA Dataset Filtering .” Accessed September 15, 2022.
      2. U.S. Department of Veterans Affairs, “ Lender Statistics .” Accessed August 30, 2022.
      3. U.S. Department of Veterans Affairs, “ Eligibility requirements for VA home loan programs .” Accessed August 30, 2022.

      Veterans United Home Loans Company Information

      Company Name:
      Veterans United
      Website:
      www.veteransunited.com