BOK Financial Mortgage

BOK Financial Mortgage

 4.8/5 (1711 ratings)
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About BOK Financial Mortgage

BOK Financial offers online mortgage origination. Its automated application eases the hassle of applying for a mortgage and lets you work with an experienced mortgage banker to guide you through the loan process. It offers refinancing and conventional, FHA, jumbo, VA and advanced medical professional mortgage loan options.

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BOK Financial Mortgage Reviews

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Page 2 Reviews 10 - 40
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 18, 2020

We wanted to refinance our home which we own and get the PMI down lower. We currently have our mortgage with BOK and they offered us the best deal. We had first gone with Quicken Loans, and their PMI was even higher than what BOK offered us. In obtaining the mortgage from BOK, everything was done online through email and through working with the loan officer that they assigned. The rep was very professional and very knowledgeable. I felt extremely comfortable with him. It was a good process and it took about four weeks from start to finish.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 17, 2020

I wanted to buy a new house and so I looked into a mortgage. The process with BOK Financial was overall very easy and it took about three weeks from beginning to end. My loan officer was outstanding. What stood out about her was her knowledge and how quickly she turned things around. She was always very pleasant and super helpful. We had an unusual mortgage and financial situation and she was really good.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 16, 2020

We had the loan with BOK before and I was very happy with them. I had never used them before, but as a mortgage company, I thought they were good. Their website is good, too. It was easy to make payments. The loan officers I dealt with were both excellent. They were very knowledgeable, and we got straight to the point. It was productive. I, however, got a notice that the mortgage was sent to Fannie Mae. So, I need to figure out what that means. I know bond rates are complex. Rates went up and down, and it was crazy like everything else. The first payment should be coming due in April, so it would be nice to know who that is going to.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 15, 2020

I went through a broker and found BOK Financial, the best possible option out there. I did a refinance with them and the process was pretty easy. It took about a month from beginning to end and I was perfectly satisfied with that time frame. I'm perfectly satisfied with the rate too, and the terms are good as well. And the rep I worked with on the whole thing, Katie, was professional. She helped with any questions that popped up and through some inevitable bumps in the road.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 14, 2020

BOK Financial Mortgage was recommended to us and they had lower interest rates than other lenders. The online tools were great and easy to use so the process was pretty fast.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 11, 2020

Everything went great with our experience in lending with BOK. This is our second time with them. The first time, Aspen was recommended to us. So we reached out to her and that was how we started. The rates dropped and we took advantage of that and so we thought, "Well, we're happy with BOK," so we went right back. What stood out in the process this time was that it was very easy. We communicated online and it went really smooth. I was worried the first time about information being hacked, but everything was fine. The second time, it was like, "I know the routine, not a big deal," so it was great. That was another reason why we chose them because they already had most of our information so we were like sending it out again. It was much easier. I would definitely recommend Aspen because she has great customer service, she explains everything in detail. I'm happy.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 10, 2020

BOK Financial is wonderful. I work for a title company and I’ve worked with Aspen for a long time. She does all of our personal loans. She makes the process very and always responds quickly. She pretty much has all our information so when we refinanced, we just had to get her all the updated stuff. She then had everything done within a week or two of the paperwork. I've recommended a lot of people to her. I always tell them that she’s very thorough, easy to work with and gets your loans done very quickly.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 9, 2020

I love BOK. When I got divorced about 16 years ago, I had never balanced checks or paid bills. A friend showed me how you can pay your bills online and pay earlier, which takes a few days before it comes out of your bank. She got me all set up. I paid all my bills and was getting paid in two days. BOK took it up automatically so I have $800 in overdraft fees. I was in tears when I went in there. I said that if I paid that, I won’t be able to pay my mortgage. Even though it has been 16 years, they were so nice and forgave every one of the fees. I appreciated that so, I stuck with them all these years. They have been wonderful to me, which was why I wanted to use them for my mortgage. DJ, the rep was wonderful. They were able to do it really fast. My house sold in three days, but it took me a while to find a house. When I finally found one DJ got it all together and had everything ready. It was a really positive experience.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 8, 2020

I started with True Sky then the mortgage officer stopped talking to me. They stopped responding to emails, calls and messages, and I never heard back from them. It was recommended by a coworker that I go with BOK and I had the opposite reaction from them. They were excellent. They were very speedy, informative and responsive. If I had any other questions regardless of day of the week, the rep would get back to me and I appreciated that. They also worked on weekends and gave me updates via text or email or phone call. The process was less than a month and I signed on the house on February 10th. I’m from the Northeast and you can’t buy a house in less than 3 months. It was really fast. But BOK could give me information on when, how much, and where do I pay.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 3, 2020

I'm satisfied with BOK Financial's rates and terms. We have had previous mortgages with them and we have been happy.

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Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: March 2, 2020

We got to refinance and we closed on time with BOK Financial. The process took about two months to complete, but most of that was because we were travelling. I had to get everybody on emails of the forms back and forth to each other and I was okay with that timeframe. The rep I worked with also did a good job overall. When we move, we have to buy a house, and this time, it was a little bit different because we only had contact with him over the phone and I’m a type of person who likes to meet people in person.

Other than that, some of the fees could have been waived because with Wells Fargo, they have waived certain fees in the past and my last two financial intuitions had waived fees as well. So, that's something BOK needs to look at because some of the fees they charge are ridiculous. Why charge so many money to verify employment? You have a W-2 Form for that. We’re in Oklahoma right now and I’ll be buying a house in the next six months. This time, I will be shopping on who will waive certain fees because I’m not gonna pay all those fees like I did with BOK.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 25, 2020

I had two mortgages with BOK, so I did a refi. They have good interest rates. The representative was very quick to respond, nice and straightforward. We got a lower rate, so it allowed us to take out additional 40,000 cash-out and still pay the same in terms of principal interest each month. It worked out well.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 24, 2020

I already had accounts with Bank of Kansas City from in the past when I first bought my house and they were the go-to for my mother-in-law who owned her own title and escrow company. We chose them and they gave us really good rates, so I stuck with them. Jim helped me and he was pretty much beck and call. He was willing to drive after work to meet up with. I didn't have him do that, but he was willing to. I was sending emails and he'd get back with me in 10 to 15 minutes. I'd have an email back even if it was 8 o'clock at night. So, he was really good about everything and he really helped me through the whole process of refinance.

I love working with Jim. There was a couple of other options that we had, and he helped work through it and get the best rates and figure everything out. It was a good experience overall and I always tell friends about BOK if they're doing anything with loans. I also had a friend who bought a house a little while before I refinanced and I'm sure he's BOK.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 23, 2020

I did a mortgage refinance with BOK Financial and the process was easy. Application took 15 minutes but to get it to underwriting took 2 weeks since my originator was on vacation. I hope they have more support for my originator because when he was out on vacation, it all stopped. The person backing him up was also off, so there was no backup. Still, customer service has been good and I'm very comfortable working with them. It was an estate planning goal and it helped us fulfill moving towards retirement planning.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Feb. 22, 2020

BOK Financial Mortgage was my current lender and I stayed with them. They had a really low interest rate and we had a 30-year fixed VA loan. I called the same representative I used for my last loan. Every time I had a question, I just called her and it was easy. I went through the whole process of applying for the loan, which seemed to be easier than other lenders I’ve used in the past. The application and underwriting process took 30 days.

I had a perfect payment history, but it still seemed that they needed to treat me as though I’d never had a loan with them before. So, they had the credit checks as though I was a new applicant. I wish they would've just taken my current payment history and my previous loan into consideration. Also, I noticed that some of their fees were higher that most other banks. It was probably because their rate was lower than other banks, and so maybe they felt justified in higher fees. But all the staff I’ve worked with were very friendly and the service was good.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Feb. 21, 2020

I was financed by BOK and I did a refinance with them because of the cheaper interest. I called Daniel or Jay and got it going with him. I was gonna refinance with someone else, but BOK beat their interest rate which is what it boiled down to. I also didn't have to get any appraisal, so that was a bonus 'cause that's an extra 1,500 to 2000. During the application process, they left out few details in the end which I had to jump through hoops, but that's just what it is. The application and underwriting took no time, but I got ACE Credit so it was very simple. If something would have been done differently, it is to be able to sign the paperwork online and be done or not have to have somebody come to my house and jump through hoops. It's a pain. The first time I did it with them, I didn't physically sign papers. Still, working with BOK Financial saved me money.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Feb. 20, 2020

I’ve used BOK in the past for my mortgage and I’m a current banker with them. I went with the conventional loan and the process was handled fine. It took a week and it was very easy overall. I was concerned about my well-being as far as making sure that I wasn’t getting into something over my head and something that wasn’t right. And the consultant was very helpful.

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Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Feb. 19, 2020

Since I already had my existing loan through BOK Financial Mortgage, I thought it would be a little easier. But I felt like I was sold on something that they couldn’t actually promise. It wasn’t the greatest experience. I was telling the advisors I was shopping around and the competitor that I was gonna go with which was Randolph-Brooks wasn’t going to be to able to close until late January. The competitor’s fees were cheaper though. Bok sold me on being able to close the house in late December. It turned out that I couldn’t close at the end of December. It was gonna be moved to early January. I couldn’t close in early January and it ended up closing late January, down to the last day before my existing mortgage was gonna be considered 30 days late.

They told me, “Hey, you wouldn’t have to make a mortgage payment. We’re gonna close way before. You have plenty of time and then this way, you wouldn’t have a new payment till March.” But then, I was getting calls from the collecting agency from Bank of Texas saying I was past due. Some of the issues that we were running across were that the bank and the mortgage company fall under the same umbrella but they didn’t communicate very well. Also, the title company needed some paperwork showing that I had a home equity loan paid off. I was told from the very beginning this wouldn’t be an issue. I found out later on that it was gonna be an issue, and so I said I would just pay it off. It was ten grand. I got the money together and paid it off.

And then they needed a request from the bank, the payoff statement. So, they sent one but didn’t have the account number. They then requested a different form that actually had the account number. The bank provided it but then it wasn’t signed. These all caused the delay in closing as well. I was pretty dissatisfied with BOK. Now that everything is done, I'm a little wiser. If someone else is gonna offer me an opportunity to be able to go with a lower rate and still keep the same closing date, and that was an option, then I'm probably gonna go that route.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 18, 2020

I went through divorce, and so, I had to pay my ex off. And I have another house that has been completely paid for that I had to take the mortgage out on in order to do that. I also needed to pay off the loan. I was given really good rates on the mortgage that I had on the home with BOK and I was happy with them. Another thing I like about BOK is they don’t sell the loans.

I’ve got cash-out refi. I had the house completely paid for and then I took cash from it. The application process was painless and efficient. It took maybe a week or so. Jim has been the only lender I ever work ‘cause he’s very trustworthy. He was a straight shooter. So, if he can do something for you, he tells you. If he can’t, he’ll tell you that as well. And he doesn’t come up with hidden costs later down the road when you’re thinking, “Okay, this is what we got,” and then, the all bait-and-switch type of thing. I did work in the past with lenders that would tell you one thing and then on the midnight hour changed it or it had some hidden costs there. With Jim, everything’s straightforward and transparent, which is what I really like. And this isn’t the first transaction he’s done, not only for me. I’ve recommended him to family, friends and colleagues of how well he’s done.

Working with BOK impacted me in a very positive way because of the interest rates. Prior to years ago, when I first met Jim, I was with Wells Fargo looking to refinance and they couldn’t compete with the rates and the terms. So, I wanted to try BOK. I was a little nervous because they were out of state. But everything went very smoothly. I have a 15-year loan with them for a few years at 2.75 fixed rate. Now, unfortunately, it's a 4.5 at a 30-year ‘cause it’s not my primary residence that I pull it from.

Now that everything’s closed, Jim can get my primary residence down to 3.5. My ex didn’t allow that to happen, unfortunately. So, it wound up costing me more to get that down. That has no reflection on Jim. Jim told us what was the best thing to do and how to do it. I can just refinance. It’s just a difference between closing costs. I don’t know how the rates would change, if they’d change for the better or the worse, upfront, in a couple months’ time. But I am gonna be reaching out to Jim here shortly. And we’ve already discussed and he already knows that I’m coming to refi and put the loan back on my primary residence, not my investment home.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 13, 2020

We were ready to buy a new house, which was going to be our first. We were referred to BOK by a Realtor and we ended up getting the best interest rate with BOK and low fees. Everything went smoothly. We got pre-approved back in December and then decided which house to buy. It was really easy to communicate with everyone. They replied fast to all the emails and they were professional. Being a first-time homebuyer, we asked a lot more questions. We got a lot of information and advice, so that was good. I'm happy with the way that everything went and it's exciting 'cause now we own a house. I've also told my dad to get refinanced with BOK.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Feb. 12, 2020

There was a guy named Sam that work there at BOK Financial. I’ve done loans with him for years. There was also somebody else that helped with the refinancing and they all did super good. Everything is super smooth with them. There were no issues and I felt comfortable. However, there is money left in escrow that was supposed to be mailed to me, and I asked them when it would be or what the dollar amount is, and nobody really could answer that. So, I’m just kind of standing by to wait if I get a check. They know all the dollars that are coming in, so I would expect they would know the dollars that are going out, too. But it’s odd to me that nobody could find that figure. I’m assuming that it kinda disappeared. They said, “Usually two or three weeks.” That’s fine. But it could be better and more precise.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 11, 2020

I refiled my mortgage with BOK. Their rates sealed the deal for me. The people I dealt with were very responsive. We really appreciated that. The application process is lengthy. It took quite a few weeks. We have a complicated financial structure ‘cause of other properties we own. But they were very patient and did their due diligence. Everybody was very professional and friendly. They did a great job.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 10, 2020

BOK was our current mortgage bank. The process of refinancing with them was good. The application and underwriting took three months. It was a good experience. Their reps are very good people.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 9, 2020

I’ve been with BOK for about a year and a half now. The lady that I dealt with was pretty nice. She was very good, efficient and prompt. She did everything the right way and she was on top of everything. The actual application process for the home refinance didn’t take long, even with the approval. It took about three weeks. I thought that the interest would’ve been a little bit less. But it’s reasonable. I got lower payment and lower interest rate from the refinance.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 8, 2020

I’ve worked for bigger banks and I like how BOK operates. If I’m gonna have my mortgage with somebody, I’d like it to be with a company that I like that’s why I went with them. The online application process was fantastic then the underwriting took about three weeks and majority of the time, I had to wait to pull funds from my 401(k). It went very smoothly. The only delays were me just getting dots aligned. My experience with my loan officer, Michele, was great. Luckily, I’m an underwriter so I didn’t need too many directions on what we needed. I got a very good rate and the term is fixed for 30 years so I’m very pleased with it.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 7, 2020

The loan officer from I worked with from BOK was gracious. She made sure that we got the best rate possible and made sure we weren’t being overcharged for anything. I really appreciated working with her. There was some back and forth with the company that looked into our credit report. The company called me to set up some conference calls with some of the other lenders that I’ve been working with. After all that happened, there was some hold-up where they thought that they still needed to contact me even though we’d already gone through it so there was some miscommunication between them and the lender. That was the only major snag. Everything else went smoothly. I was satisfied with the interest rate and happy with the experience.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Feb. 6, 2020

I’ve always had accounts with BOK and I’ve used them for over 30 years. I refinanced and the representatives were pretty easy to work with. We communicated through emails and they responded pretty well. It was a good experience.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 5, 2020

BOK Financial Mortgage was in possession of my mortgage so, I extended my question if I could do refinancing with them. Their rep was very accommodating and he was very happy to do it with me, so I went with them. Also, I was shopping for options at the time and their rates were good. But when I was getting the quotes from different banks, it was difficult for me to compare exactly their fees because they all vary and they had different descriptions. That was a confusing process for me, though it was not specifically a problem with BOK. Their rep was very responsive to my e-mails and calls, plus he followed up if there was a need to get everything signed and would let me know or call me. I'm a very suspecting person but I liked the way he was approaching my problem. He built the trust. He was right on timing-wise, too.

Other than that, we had to do two takes on my refinancing. I started the process five months ago but that didn’t go well because I had some problems on my end. Then I came back five months later and BOK's rep was very happy to follow up on it. Overall it was a good experience and I would be happy to come back and do one more refinancing or get a new loan with them. I still strongly consider them as an option.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 4, 2020

I applied for refinancing to BOK Financial Mortgage. The whole process was a lot easier than I expected it to be. It took about three weeks. They provided me with a notary that was in my area and we did all the signing there. Erica, the loan officer, was very professional. She was always upfront with me. The rates were good and the terms were great. It was better terms than other places that I had checked. BOK Financial Mortgage decreased my house payment and it gave me a little extra money to do some work around the house.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 2, 2020

The loan officer I worked with at BOK Financial was very helpful, easy to work with, easy to talk to and kept me informed. The process took about a month. I started around the Thanksgiving week. I called and checked rates with various lending institutions. And then, the Wednesday before Thanksgiving, I was trying to call and lock-in with BOK, and I understand it was a holiday week and couldn’t reach anybody on Wednesday before and Friday after Thanksgiving. By the time I was able to lock-in, it had gone up a slightly with $15 difference on my monthly payments. But other than that it was okay. And as we know holidays interfere a lot of times with business.

It all went pretty smoothly considering it was my first time to do everything online. It seems everything went pretty well, trying to get people to respond on my end and provide the information that I needed to provide to the loan officers. Sometimes that’s more of a problem than anything, but dealing directly with BOK was not a problem. It all worked out and it was very professional. I enjoyed working with the loan officer. He was very helpful.

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BOK Financial Mortgage Company Information

Company Name:
BOK Financial Mortgage
Address:
11880 College Blvd. #320
City:
Overland Park
State/Province:
KS
Postal Code:
66210
Country:
United States
Website:
www.bokfinancial.com