BOK Financial Mortgage Reviews

I've been wanting to buy a house so I applied for a mortgage. I looked up HomeDirect Mortgage on the internet and they had good reviews. Everything looked good. The loan process was simple, streamlined, and easy and I was happy with it. Aspen took care of us and she was great at making everything happen the way we needed it to happen. I had recommended somebody who also got a loan through HomeDirect.

It was time to buy a house and I was applying for a VA loan. The website I used came up with the lowest rate from multiple offers and companies. And the loan agent from HomeDirect was very responsive. Initially, I sent out some emails and asked questions: closing times, information required, if they provided VA loans, if they had a float period or a lock-in date, and closing procedures.

HomeDirect Mortgage had the best rates. I applied for a mortgage with them because I was buying a property. The loan process was excellent. Everything went very smoothly and timely. I was always able to reach them. They always responded quickly to my questions and everything went fantastic. My interactions with their reps were great. I've written an email to them thanking and telling them that it was very easy and I appreciate their help. I would definitely use HomeDirect again.

We sold our house in Tennessee and relocated to a different area in Alabama. We were getting ready to purchase a house so we applied for a mortgage and it's a VA loan. I did some research online and tried to find a good interest rate. HomeDirect Mortgage seemed pretty good and so I jumped on them. There were no problems during the loan process, it was very easy, and everybody took care of everything. Then I ended up going overseas on vacation so I had a little difficulty but they were all patient and told me to not worry about it. I got them to get back and everything went smoothly.

My experience with HomeDirect mortgage was excellent! My mortgage banker Lori ** was great. Everything was explained to me upfront and made very easy to work with. Lori ** and her team were very punctual, nice, and knew what they were doing. If I had any questions they responded to my email within twenty-four hours, responded to phone calls usually the same day. They never made me wait an unreasonable amount of time. If they had any question they email or called right away to get the information they needed to keep the ball rolling. Rate was better than expected. Payments were as expected (they saved me $140 per month). Closed ahead of schedule. I would highly recommend Lori ** and Home Direct Mortgage.

Recent job changes and the situation in my family allowed me to get into a home. I was ready for it and my aunt, a realtor, does a lot of business with HomeDirect Mortgage. She has nothing but good reviews and I can say the same about them. Although my housing bill went up a bit, the house is mine, so it’s an investment. HomeDirect Mortgage made my life easier and was very helpful in getting me through the process. To me, it was a perfect experience for my first home.

I worked with HomeDirect's account manager, Matt, before and I reached out to him and told him what my strategy was. I was selling my house and purchase another house. Matt was able to very quickly respond to me in terms of the way they ran and the right map to get us through the things that I wanted to achieve. At that point, he corresponded with VA, he got my certificate of eligibility squared away. But there was a component for that and this is where Matt just goes above and beyond.

I wanted to buy a house and this was my first time to go through a mortgage process and it was pretty smooth. I just got the mortgage and the house. Sometimes it wasn't that easy to get a hold of the HomeDirect representatives, but they definitely followed up. So, that was good. I would recommend HomeDirect.

They never go wrong, they write stuff, and were reasonable with the timeline. Working with them made the transition to Florida very easy and seamless. They have outstanding service and I'm very happy with it. I would definitely encourage a friend to consider them as an option.

I needed to do a refinance at a lower rate and take the opportunity to take some cash out, too. I went with a VA loan from HomeDirect Mortgage because they have a good rate and very easy to work with. I went through the typical appraisal, termite inspection, and getting all the documents together. HomeDirect Mortgage informed me of everything I needed to take care of and helped me take care of it. Almost all my interactions with the representative were via email but I called if I had any questions I needed to be answered immediately and everything went fine. The rep was knowledgeable of what needed to be taken care of and HomeDirect's expertise and quality of service were excellent. It's been a good experience and I’ll tell my friends they’re a good company to work with.

We've been from being in a rental and I never knew if we were gonna be able to get a home. It brings tears to my eyes. I'm 17 years older than my wife and with a three-year-old son so I wanted to them to have something when I'm gone. I decided to provide them with a new home. It was life changing for us and I didn't know I can see my wife decorating our house and landscaping it.

I was doing a refi and looking for better rates. HomeDirect had incentive credits to cover the closing costs so I went with them. Their reps provided me with their rates and credits. They also set up everything for the inspections and scheduling the closing. They were very responsive and the process went pretty smooth. I ended up going for a 15-year term instead of a 30, which is another goal. I will highly recommend them.

We got an FHA loan with HomeDirect Mortgage for a new home because there was a good referral from my father who's done business with them a few times. Also, I was getting a better interest rate with them and I was very impressed about it. The loan process, for the most part, was pretty smooth and very interactive. The representatives I dealt with were very helpful and informative. All my questions were always answered and they were very prompt as far as getting a response back. They were very on top of things and I felt very comfortable providing everything that they needed during business with them. HomeDirect is one of the better, reputable and trustworthy companies that I've spoken to. It was a big debt of my life and end to a new chapter, and I'm very grateful for everyone who played a part to help me achieve that. Overall, the experience was really smooth and I would definitely recommend them.

I went through a really bad divorce and walked away with nothing. I had to get a home and to do that I got a VA loan from HomeDirect. I went through Lending Tree, they responded to my request in under five minutes and they had the best interest rate by more than a percent of any of the other companies. Also, the people I dealt with answered every question I owned within minutes. And every time I needed something, I call them and they'd pick up immediately which everybody thought was awesome. They took care of all the paperwork, I signed what they told me to and after that, I didn't have a whole lot to do with securing the loan. It didn't take them more than an hour to get anything back to me and it was ridiculous how fast everything was.

We were financially in a position to afford a new home and we personally knew the loan officer at HomeDirect Mortgage. The loan process was extremely easy. The officer requested a series of documents from us. We supplied those documents, and we were pre-approved shortly thereafter. And then after we had chosen a home, he asked for some additional documentation for us. He said that we were fairly straightforward and we didn't have any problems getting approved, so it wasn't extremely complicated or as challenging as we originally thought it might be.

I was looking at a new home in Oregon and HomeDirect Mortgage had the lowest APR among the five companies I looked through so I ended up going with their VA loan program. Their loan form was easy to electronically sign and any questions I had were promptly answered. I mostly dealt with Ryan. We had great communication and he really helped me out and got me through some hurdles because I got hold up with the appraisal. Their level of expertise and the quality of service I received were outstanding so I'm going to refer them to anybody that have purchased a home as well. They're the best ones I've dealt with.

My wife had seen a house that she liked so we got an FHA loan program from HomeDirect Mortgage. The first part of the loan process was good and I worked with a guy named Tyson. He was really professional. Every time I had anything that I needed or had questions, he got back with me. He responds to all of my emails, made everything organized, and knew what program I needed. He let me know the different rates right up front and gave me what the prices and rates were going to be. When the issues came about, he found a way to work through the issue and worked with his manager to get everything done as soon as possible.

I do the house finances and I wanted to be able to take advantage of a lower interest rate and get it on the fix. And also come with potentially some available financing to pay down some expenses. It seemed like the right time. I refinanced and my conditions were to leverage the VA mortgage of whatever VA benefits because both my husband and I are retired military. We laid out the conditions and interest that we want to leverage that, take advantage of the lower interest rate, refinance, end up with some cash that might be able to pay down some things. They were able to marry up the options quite nicely.

My loan officer was Stephen ** and he was assisted by Terri. They made for a very positive first-time home-buying experience. They were consistently engaged with me to make sure I knew what to expect and when I needed to provide appropriate documentation. Everything seemed very seamless and I'm very happy with the service provided. HomeDirect also offered the best rates and they service most of their own loans which is comforting to buyers. The only critique I have is that some documentation requirements seem a bit skewed. If a transcript is needed as part of the process, either allow unofficial transcripts or require the official transcript be provided to the loan officer by the institution producing the record. Also, in the event where a degree was awarded, the transcript will reflect that. The actual diploma should not be required as it is no more official than an unofficial transcript.

Our loan officer, Stephen **, was completely disorganized and there were multiple issues with miscommunication. The issues that arose due to his incompetence resulted in a delay of settlement on our home. I'd be happy to provide the emails that went back and forth to demonstrate how frustrating the experience was for us. My realtor agreed, that our experience with HomeDirect has changed her mind, she no longer recommends this company.

I was looking for a new house to buy. I had a friend who had used HomeDirect Mortgage, so I applied for a loan from them. I spoke with the person there that my friend had spoken with before, and that person walked me through the loan process. He was informative and worked well at having everything set up. After working with HomeDirect, we got the home that we wanted. I'd refer them to a friend.

At first I had another mortgage company. Then I reached out to HomeDirect because a friend had used them. They gave me outstanding interest rate and there was a VA. I had excellent dealing with them. As a matter of fact, when I went to my title company, they thought it was a mistake and even called HomeDirect on their own because they didn't believe that the interest could be so low for the VA right now.

I had a very large expense that I had in the house and I knew I had equity in it. And so, I went looking for mortgage companies. HomeDirect had better rates and I did a refinance. Not all the fees that go into doing a home loan in general and refinance were really laid out front. But the rep was very helpful. He pretty much ensured that I was gonna have the rate I wanted, which was the same rate I had currently on my initial loan. They worked with me. They went back and forth in a couple of respects but in the end, it was resolved, which is what we all wanted. They saved me money. It's a good company to go through to help with a refinance.

We were shopping around for a new home and I needed a quote for a mortgage, so I decided to shop around for a lender as well. One of my older buddies, who has gone through 12 houses in 20 years and has used HomeDirect multiple times before, had a lot of previous experience working with Ryan. He said that Ryan gets the job done and he gave me Ryan's contact information. So, I gave Ryan a call and let him know that I was shopping around for a lender.

At the time that I applied, I had three mortgages and I wanted to consolidate them all down to one and see what I could do with payments. I went online, filled up a basic application and I started getting phone calls. I had barely clicked the submit button and Quicken Loans was on the phone. I've dealt with Quicken in the past. I've had a loan through them and they're one of the first that sells my loan to somebody else almost immediately. I don't think I had made the first payment yet when they did I didn't feel like staying and going back to Quicken Loans. They offered me decent rates but I started getting two or three back to back phone calls from people and they were hounding. That gave the impression that I'm dealing with an agency that one hand doesn't know what the other hand is doing. So, I shied away from all of those.

Dave is the most awesome, caring and straightforward lender we have ever dealt with. He bent over backward to help us work on getting our credit items in order and kept us informed on our mortgage the entire way. Recommend him highly 100%.

I was looking to buy a house. I went on LendingTree and HomeDirect was one of the first companies to contact me, and their rate looked good. Also, they were willing to do a second VA loan, while other lenders I talked to didn't want to do that. I applied for a mortgage and got a VA loan from them. One thing that I liked about HomeDirect was that whenever I called, they usually answered or called me right back and they were quick to respond to emails, whereas in my experience with a national and bigger lender like USAA, every time I called I always got a voicemail. Sometimes I'd have to wait awhile for USAA to call me back, and whenever I have deadlines, it's really helpful to have fast turnaround on communication.

My Loan Officer, Matt **, was very easy to talk to and helpful. He always returned calls and emails promptly whenever I had a question. He made the process very easy and was always looking out for my best interest. It seemed like I had my own personal banker. He made sure everything was coordinated behind the scenes with the underwriters to ensure my loan closed when I needed it, even though I kept changing the date on him. There was never any doubt that my loan would be ready. This was truly impeccable customer service I wish I could receive from all businesses I deal with. Great service. The website seems excellent for keeping track of all my account details. I'd highly recommend HomeDirect to everyone who needs a mortgage.

We dealt with Erica ** in Loan Department. She was a great help and personal, courteous. Erica and her staff was the best to deal with. Even the closing clerk, who has been doing it for 35 years, said this was the easiest and the paperwork was done right first time. There is not enough we can say about how smoothly and timely the VA loan went through. Highly recommend her and this mortgage company.

For over a week I have been attempting, very unsuccessfully to contact you by phone and via your website and each time the results have been frustrating and very disappointing. So much so, that I am considering refinancing with someone else just so I can put you guys and your lack of connectivity, behind me. This makes absolutely no sense! I registered and paid my mortgage online and 5 days later I cannot determine if you processed it. My bank account shows the money is still in my possession. Do you NOT want to be paid?

I was satisfied with the service but would have rated the experience higher if not for two issues. We built a new house on a lot we already owned and initially applied for a VA loan. We were quoted the terms, including a VA funding fee of $4,375. After filling out innumerable VA forms and asking our builder to do the same, we were told that since we owned the lot, the transaction was considered a refinance and the VA funding fee would be $11,500. That was within a few weeks of closing. The good news is that HomeDirect gave us a conventional loan option based on the interest rate in effect when we originally locked in our VA rate so the increase in the payment amount was minor.

It would’ve been so much better for me if I was able to pay with credit card that rewards me point for money spent on the credit card. I hope HomeDirect reconsiders this policy and allows its customers to pay with credit card. I’m certain that you will have many prospective customers to do business with you.

Mr. Tyson ** has been extremely diligent, attentive to our needs at every step of our loan process. He has made the entire process free of any obstacles and has been very thoughtful and thorough when important documentation was required. I highly recommend Mr. **.

This is the second time I have had the pleasure of doing business with this lender. Matt ** and his team are the best in the business. He was able to obtain the best rate in the market and did a stellar job explaining the details of the loan. Everything was 100% correct and ready to go at closing. Additionally, Matt performed exceptionally well with the VA loan process and ensured my full benefit was being used. Understand this is a very tumultuous process. He was always available and if he missed my call, returned it within an hour each time. Throughout this process, I knew I was in the best hands possible. If you are looking for a loan officer and company that really pays attention to detail, is competitive in the market and treats customers with the utmost respect, you have found them. Matt ** and the company he represents are first rate and are my lenders for life.

I recently called to state my complaint and relayed my disappointment with your bank. Your bank paid my homeowners policy in error and when I called the situation was further compounded when the customer service rep explained that I was wrong and then went on to give me a bunch of bad information. When your bank figured out the problem and left me a message that I was correct, they added I should get in touch with my insurance company to straighten it out.

Simply put he's the best! Second purchase with Nate **. First time real estate agent used, this time for sale by owner selling ours, then fsbo purchase. Guided us, helped motivate various parties involved right up to closing, THE BEST!

Obtained a VA house purchase loan. The service from HomeDirect was superb! Everything was done very professional and the process was clear. All my questions were answered fully. I would recommend HomeDirect to my peers - veterans. I appreciate the fact HomeDirect takes care of us veterans. I am very happy with everything and can't wait to close on new home.

Was a wonderful experience working with Steve **. Friendly, cordial, but a no-nonsense approach that made the mortgage processes a pleasure. Of all the people involved in this transaction; realtors, sellers, inspectors, VA etc. Steve was the only one we could regularly count on. He provided guidance and insight that set our minds at ease. We've been searching for a home since pre-bubble. My wife and I have met the snakes and all the shenanigans, we waited it out and tried once more with this home. If more people in the industry would model themselves after Steve, real estate and our economy would be in much better shape than it is today.

VA Home loan refinance - Chad ** and Terri ** were awesome! They were available at all times and very prompt to answer any questions. From start to finish they provided A+ customer service! I would highly recommend their services to anyone looking to finance/refinance a home.

Matthew ** was the loan officer assigned to me, and I couldn't have been more pleased! He always responded quickly to my questions and took the time to explain the process thoroughly. I had a lot of questions since I was a first time buyer, but I never got the feeling of frustration or being rushed from Matt. The process has been simple and gone very smoothly. We had 45 days to close, and pretty much everything was done with three weeks to spare.

Erica did a great job handling a complex loan. We have closed loans many times in the past and never really felt the bank was working for us. Not the case with Erica. She was responsive and always had a work around no when things seemed to be at a dead end. Thank you Erica!

Sam ** is the mortgage officer I dealt with. He is a true professional. He gave me a competitive rate, always responded to my calls and took the time to guide me through the process. The only difficult part of the experience has been the HomeDirect website. Since BOKF is going through some acquisitions and rebranding they have loans serviced from several different institutions and there are multiple login pages presented to you. I hope they eventually make an investment into consolidating their mortgage servicing IT infrastructure.

I had the pleasure of working with Nate **. My experience working with him was fabulous. Nate took great care of me during me the loan process on two properties. He was very quick to respond, courteous, and knowledgeable. Because of the great experience I had, I also referred my friend to work with Nate on her mortgage needs.

The rate was so low I thought it was a scam. Not only was it not a scam, HomeDirect was fantastic to work with. This was my first home purchase and Matt ** answered all my questions quickly and professionally. We closed on time and I saved myself a LOT of money. Great lender.

A friend of mine out of Maryland told me to try out Nate at HomeDirect. I was a little skeptical at first trying a bank out of state but my my was I wrong. I had rates from multiple different banks ranging in interest rates but once I talked to Nate he blew their rates out of the water! For a 30 yr mortgage with HomeDirect I was offered a lower rate than the 15 yr with all of the other banks I had gotten quotes from! The other lender I was talking to actually told me "buyer beware" because she thought it sounded impossible looking at the current day's going market rates.

Mathew ** was a fantastic loan officer to help facilitate a smooth, well-informed home loan process. His communication was primarily through email and responded quickly and accurately. We were able to close 2.5 weeks early without any issues. We secured a great rate too! I would highly recommend!

Chad ** has been my mortgage banker for my last three refinances. As always, it couldn't have gone better. Chad is a great communicator. He always takes time to make sure I understand the numbers. And I always feel like he is looking out for me. The closing costs were reasonable, and the interest rate is rock bottom. Was happy with how quick and easy the process was. Would work with Chad again, and have recommended him to several friends.

Lori's rates sound too good to be true, but they're legit! Best mortgage experience I've ever had and best I've ever heard! No one in the country can beat her rates and customer service! You won't be disappointed. Get locked in quick and tell all your friends!

I compared HomeDirect to the other two lenders I was looking at and HomeDirect was more competitive. They offered the same interest-wise, but when it all comes down to services, HomeDirect was better. I purchased a new home and the only program I was eligible for was the VA program. All I had to do was meet their qualifications to get it and that was it. The lender, Nate, and I were able to be on a first name basis and with him being on the phone, we made each other felt like we knew each other on a personal level. He took it from the business level to a more personal and we were comfortable with that. Even though my realtor had a personal broker, I personally didn’t feel confident to be with anyone else, but Nate.