BOK Financial Mortgage Reviews

BOK was our current mortgage bank. The process of refinancing with them was good. The application and underwriting took three months. It was a good experience. Their reps are very good people.

I’ve been with BOK for about a year and a half now. The lady that I dealt with was pretty nice. She was very good, efficient and prompt. She did everything the right way and she was on top of everything. The actual application process for the home refinance didn’t take long, even with the approval. It took about three weeks. I thought that the interest would’ve been a little bit less. But it’s reasonable. I got lower payment and lower interest rate from the refinance.

I’ve worked for bigger banks and I like how BOK operates. If I’m gonna have my mortgage with somebody, I’d like it to be with a company that I like that’s why I went with them. The online application process was fantastic then the underwriting took about three weeks and majority of the time, I had to wait to pull funds from my 401(k). It went very smoothly. The only delays were me just getting dots aligned. My experience with my loan officer, Michele, was great. Luckily, I’m an underwriter so I didn’t need too many directions on what we needed. I got a very good rate and the term is fixed for 30 years so I’m very pleased with it.

The loan officer from I worked with from BOK was gracious. She made sure that we got the best rate possible and made sure we weren’t being overcharged for anything. I really appreciated working with her. There was some back and forth with the company that looked into our credit report. The company called me to set up some conference calls with some of the other lenders that I’ve been working with. After all that happened, there was some hold-up where they thought that they still needed to contact me even though we’d already gone through it so there was some miscommunication between them and the lender. That was the only major snag. Everything else went smoothly. I was satisfied with the interest rate and happy with the experience.

I’ve always had accounts with BOK and I’ve used them for over 30 years. I refinanced and the representatives were pretty easy to work with. We communicated through emails and they responded pretty well. It was a good experience.

BOK Financial Mortgage was in possession of my mortgage so, I extended my question if I could do refinancing with them. Their rep was very accommodating and he was very happy to do it with me, so I went with them. Also, I was shopping for options at the time and their rates were good. But when I was getting the quotes from different banks, it was difficult for me to compare exactly their fees because they all vary and they had different descriptions. That was a confusing process for me, though it was not specifically a problem with BOK. Their rep was very responsive to my e-mails and calls, plus he followed up if there was a need to get everything signed and would let me know or call me. I'm a very suspecting person but I liked the way he was approaching my problem. He built the trust. He was right on timing-wise, too.

I applied for refinancing to BOK Financial Mortgage. The whole process was a lot easier than I expected it to be. It took about three weeks. They provided me with a notary that was in my area and we did all the signing there. Erica, the loan officer, was very professional. She was always upfront with me. The rates were good and the terms were great. It was better terms than other places that I had checked. BOK Financial Mortgage decreased my house payment and it gave me a little extra money to do some work around the house.

The loan officer I worked with at BOK Financial was very helpful, easy to work with, easy to talk to and kept me informed. The process took about a month. I started around the Thanksgiving week. I called and checked rates with various lending institutions. And then, the Wednesday before Thanksgiving, I was trying to call and lock-in with BOK, and I understand it was a holiday week and couldn’t reach anybody on Wednesday before and Friday after Thanksgiving. By the time I was able to lock-in, it had gone up a slightly with $15 difference on my monthly payments. But other than that it was okay. And as we know holidays interfere a lot of times with business.

The loan officer, DJ, asked me for some documentation for my refi at BOK. I forwarded that to him via email. He sent me some documents to sign electronically, took care of that and we had a couple of phone conversations back and forth and it was done. DJ was excellent. I spoke to him a couple of times and refer people to him all the time. He was on the spot, friendly and courteous. He went out of his way to make sure that he returned calls or emails back to me. The online process was streamlined and easy. It all went very smooth.

Everything went great. The interactions were smooth as well as being able to process on time. It started in December and we were able to close in January.

I already had a mortgage with BOK, and it went really well. Erika, the lady I've worked with recently, was awesome. She was knowledgeable. I understand the business a little bit too but she's responsive and helpful. I got a 30-year mortgage, and the application process was very easy and smooth. And I like the low rates and no fees. The rates and terms are perfect. They're exactly what I wanted. Bok is great. My brother called and I recommended a couple of other people too.

I was looking up companies online and I felt BOK Financial gave me the best rate. Then, I spoke to somebody over there and it was convincing. I did a refinance and the process took a long time but it was okay. The online application process was straightforward. The application took a day but the underwriting took about 2 months. There were a lot of delays at their side and a little bit of delay at my side. Other than that, the representative I dealt with was good. And, everything was fine.

I called my current finance company to see if they were able to give me a more competitive rate. The loan officer that I worked with was real forward and told me that he couldn't. But he wasn't trying to keep me from getting a better rate, so he referred me to BOK Financial. I refinanced with BOK and the process was really simple. I did an application over the phone. The loan officer from my previous loan was friends with my loan officer from my current loan, so they worked together to get a lot of the information prior to even starting up the application. So, it was real seamless.

I was highly attracted to BOK's rate and the overall all-in cost as far as getting a new mortgage. I got a 30-year refinance, and the online application process was easy and simple. From the time that we locked in, everything took three weeks. Overall, I was pretty happy. My loan consultant was very responsive as far as the turnaround. I would recommend them.

My current VA loan was already with HomeDirect from a previous refi and they were willing to work with me. There's a lower rate and based on a recommendation from someone who got fired but he was amazing, I did it with them again. The process was simple and I don't have any strong feelings one way or the other with the online application. I could never get anybody on the phone if I called, but they were prompt with emails. The rep I worked with was very nice and she answered all of my questions. But as far as that goes, aside from emailing and we did what we were supposed to do, it was good. The rates and terms were standard from what I had, so it was good and I am happy with that. Working with HomeDirect is saving me money.

BOK Financial has a lower interest rate and we liked the idea of keeping it with a local bank. The process of applying and receiving the financing was simple. It took a couple of days and it was not long at all. We were also pleased with the rates and the terms. We recommend that you go through them as well.

I wanted to buy a new house and I got a FHA loan from BOK Financial. The process was very simple and quick, and the application and underwriting took 2 days. Everything worked correctly in the online application process too. I'm a loan processor, so I'm very familiar with the process. Still, I was happy. The rep I worked with was Aspen and she was benign. She was very thorough and knowledgeable. She was also always communicating the whole process with me. The rates and the terms of the mortgage were great as well. Everything was great. I was satisfied and I got my house financed with less stress.

I was referred by a friend to BOK Financial. I only dealt with one person there named Ryan. He was very proactive, professional, timely, and expeditious in the handling of every request. He was phenomenal and he dotted every I as well as crossed every T. The process took about 20 days or so. It was a great experience. And if you're considering going through BOK, just ask for Ryan.

A family member of mine recommended BOK and the interest rates were dropping. The refinance went fairly smoothly. Most of it was electronic. We logged in and it would tell the status of things. It seemed to take a while, but that's the case with most mortgages. The online application process was very easy, and the rep I dealt with was easy to work with. He kept me informed and answered my questions and I enjoyed working with him. He was very eager to help. He was very informative and knowledgeable, and he always got back with me very quickly. If I emailed him a question or gave him a call, he was quick to get back to me. With BOK, the lower interest on the refinance allowed me to have lower mortgage payment and more cash in my pocket and it was able to put me in a better financial position. I'd tell others that BOK was certainly something they should consider and to give them a shot.

I got a VA, 30-year fixed and the process was simple. The only thing I had to do was DocuSign. The rep Daniel was very good and he always followed up. He was very proactive and he was very attentive. BOK saved me money and I've already referred people to them.

HomeDirect already have my previous loan so I got a refinance from them and everything in the process was so simple. The application and underwriting took under 30 days 'cause we did it quickly. I had a good team I was communicating with and they kept me informed and up to date at all times. The representative I worked with was very communicative. I was extremely satisfied with the experience I've had. And if you're considering HomeDirect, go ahead and do it. It's simpler. Don't go out and play with other lenders 'cause they may have bigger advertising, but there's no customer service there.

I was already with BOK Financial and they reached out to me. I wanted to stay with the company that was servicing the mortgage so I did a streamline loan through them to reduce the rate. The process was fairly easy. They took care of just about everything, and I didn't have to produce all the paperwork that I did for the original mortgage. They just pretty much had the copy of everything, so it made it a lot easier. If I had to do all that up, I probably wouldn't have done it. The application and underwriting took a few weeks. Then, the rep I worked with was good and he kept me informed. However, I feel like the rates might have dropped a little more. If I had been given the chance to get the lowest rate as opposed to when it just got locked in, that would have been cool. But, overall, I was very pleased with it.

I applied for the mortgage because of the rates and HomeDirect is the existing lender. The rep I worked with was great and our interaction went very well. We appreciate it. The application and underwriting took a couple of weeks, and the online application process was very efficient. I was happy with their service. HomeDirect was really easy to work with. It makes our life easier.

I wanted to buy a house and I was told that BOK was affordable. The online application didn't actually work, so we had to do it through email. Still, the rep did a good job.

BOK was my previous mortgage provider, and they were able to lower my rate and close very quickly. They're extremely easy to work with. Sam was my loan officer and he was great. I had provided all the information that he needed, but every day there was an electronic status that provided an update. So, there were no questions on where we stood in the loan, what was needed and what had to be turned in, so it worked really easy.

I wanted to deduct my loan through the bank and we were told to apply online. I got a mortgage and I got to close early, so that was nice and easy.

Everything went very well with BOK. I was doing a rate-and-term refi putting my first and second mortgages into one new mortgage. I spoke with Tim. He was the person that took my application and worked it through the process. It was simple to have the portal to be able to upload documents through. It made it very easy. The appraisal and closing were timely. The time frame was great. It fit my time frame perfectly. The only thing I did struggle with, which was outside of our mortgage company, was the notary. The notary was an hour late for our appointment, and so that was a little troubling. But outside of that, everything went very smoothly.

I had a specific mortgage broker who I worked with directly. He was the only person who ever called me, the only person who ever emailed me, kept me updated the whole time. It was a very personable, smooth process. However, with our first mortgage and with our refi, they sent out a quote sheet of our mortgage payment and our escrow account, and both times they've been off. So, they could get a little better at their estimate. Still, I always recommend them.

My husband and I both work at Bank of Oklahoma. The application process went really well. We worked with our employee center though, so it may be different than the regular loan process. But the loan process for the employee center was really good. We got pre-approval. We built the home, so the process was stretched out longer. But they did everything in a timely manner. They did good. Our loan officer was amazing. She was super helpful. I really enjoyed working with them. But the rates wouldn't have been as good without our employee discount. We may have not gone with the bank if it wasn't for our employee center because the rates weren't as good unless we went with the employee center.

My friends talked to me and told me that I needed to apply for a mortgage. It was for a new home purchase. BOK was what my friends went through. Getting the mortgage through them was pretty easy. I just had to get my credit right. It was a VA loan so it went pretty quickly. It was less than 30 days. It was quicker than I was expecting. And it didn’t turn out like, “Oh, it could take months.” The rep I worked with was amazing.

I received a call from the mortgage lender, suggesting that the rates had dropped. We went through the details, and he gave me a rough indication of what I could expect from a new payment standpoint. We moved forward and everything was handled electronically.

They had good reviews and competitive rates. And after talking to a few different people, it seemed like the one to go with. The process was pretty simple. If I had any questions, they were quick to respond. So I had no issues throughout the whole process. It was completed within the timeframe they initially gave us. I worked with Erica and I was impressed with the fact that I could easily get in touch with her even with the time difference from where she was than I was. Even on weekends or when she was out of the office, I was still able to get ahold of her. She answered any questions I had in a timely manner. So it was good customer service overall.

I already had a mortgage with BOK Financial Mortgage. I got a refi through them and the application process took a matter of days. It was a VA refi, so it was very fast. My loan officer was great. And I was impressed with the speed and ease of the process. It was an efficient and friendly process. It took very little paperwork on my part. Also, the rates and terms were very competitive.

We have a house and so we needed a mortgage. We then refinanced with HomeDirect because Keith, the sales representative, was nice and attentive to what I needed. He was honest with me and he did not hide anything -- I felt like a lot of other mortgage companies tend to hide things from you. The online application was easy, and the application and underwriting process took about 30 days. They sent somebody out to my house and they went over the details. I didn't have to do a lot to close the loan. The rate I had when I got it was higher than what I have now, but it was just because of timing. HomeDirect, overall, was good.

The application process with them was almost seamless versus the first time we did it with a different company. We did everything online and it was very easy to do. We liked it a lot more the second time around. They were awesome. From beginning to end, we got everything done within a week or so. When we went to the closing, I thought it was gonna be long and drawn-out like it typically is but it went smoothly and it went through awesome. The process can be very stressful, and it takes toll on you. But this time around, getting our stuff out of storage was more taxing than going through the whole loan process. The rates and terms were fair overall. Our loan officer was awesome. I was very pleased with the way we went through from beginning to end with signing documents and getting the regular updates. That made the process so much more pleasant.

Coworkers were telling me the rates that they had, which prompted me to refinance. The rates were lower with HomeDirect Mortgage and there were no penalties. The process was the smoothest one I’ve ever had. The other ones seemed like they were lengthy, there was a lot of back-and-forth and a lot of documents needed to be provided. It was just painful. In this one, everything came to me. From beginning to end, the process took two months and I was satisfied with that. Everything went great with HomeDirect.

My mortgage was already with HomeDirect. I did the application for a refinance with the broker and we worked through it online. At the end of closing out our previous mortgage and then getting a new mortgage, I was assured that they would send the escrow check as part of the closing package. But they didn't cut the check for four weeks after the loan closed and they didn't mail that check that they already cut for another two weeks. It took a very long time for it to appear and I contacted them several times about it. I talked to my loan agent and he asked if I tried calling customer service. I called customer service and it was a bunch of non-answer answers from them. Then they finally mailed the check. Overall, the service from HomeDirect was good and we got a better rate.

My HomeDirect Mortgage experience was perfect. Their reps were very nice, professional and knowledgeable. They gave me a good interest rate. And every time I had a question, I called them and they were quick to respond.

Our previous loan was with HomeDirect Mortgage and because of the lower interest rates, I applied with them. In getting the 30-year fixed loan, everything was smooth. It was not painful. The application and underwriting took about 30 days. The loan manager called me right away when I showed interest and got all my info. It was very quick as far as getting the application approved. And any of the follow-ups that I had with him or his assistant was all quick, straightforward and simple. It all went through so easily. They submitted my info, got the approval, and then it went through underwriting. The rates and terms were good. I was happy with them. I have a lower loan payment now, so that’s always a plus.

I got a refi with HomeDirect and Daniel, the rep, reached out to me. There were a couple of follow-ups and quick calls that we did but our interaction was mostly through IM. Since we worked together last year, most of everything was already kinda figured out and documented already. So, it was all super-easy and he answered fast. He walked me through all the stuff and then, the notary person showed up at the house, and they got it all done. We started it at the beginning of September and closed in the middle of October, which was great. The rate was good and although I wish I could do it in 10 years instead, everything was fine.

I was doing an FHA refinance with them at a better rate of what we had. I have been in the mortgage industry for 40 years, so all of this came very easy to me. From a standard borrower's standpoint, I think the process was very easy as well. It was made very user-friendly using the HomeNow process. And my loan officer, Aston, was wonderful to work with. We probably had our approval and we were ready to close within 30 days. But we were in Europe for a couple of weeks, so we delayed it ourselves until we got back. So, it took 45 days. I understood the process and I did everything virtually, electronically but HomeDirect should make sure that somewhere in the process there’s a human contact.

I searched for mortgage rates online, and I came across the HomeDirect site. They had really good rates and I decided to check with them. I worked with an agent called Catherine and she was really good. She followed up on all my questions and contacted me anytime I ask. She also gave me her cellphone number so I could text or could email her, and she responded. It worked out great. So, I actually did two mortgages with them. One, the initial mortgage on the house, and then I did a refi on it a year later. Catherine did both of them, and they both went very well. It would have been nice if the time in the processing had been shortened though, because of what was involved. Still, I was very happy with the process.

I was recommended to HomeDirect and I worked with them on a refinance. Tim, the rep, picked up and answered right then and if he needed to, he returned my calls. It was a combination of verbal and electronic methods that they used to help the process, which was quick. Most of the information or stuff that took place was online, which helped me, because I’m busy. If I had questions, I just called and they helped me through with anything I had questions with.

I went with a VA loan and the process was pretty simple, easy and laid back. It was an IRRRL refinance, so HomeDirect didn’t need much from us. Also, my wife handled a lot of what they needed. The entire process took 30 days, but that was due to the rates dropping and a lot of people refi-ed. The rep was very friendly and informative. I had a couple questions along the way, and he was very helpful. He was also easy to reach. I'd give him a phone call and he'd answer them. Also, the rate was exactly what I was looking for. Originally, before my friend recommended them, I shopped around a little bit and it was .1 higher.

I took advantage of the dropping interest rates and did a refinance for my house. I went with HomeDirect and their online application was wonderful. The process took almost eight months, with the appraisal and all the stuff that has to be done, but there was no other way. Among the things that I needed to do for them to loan me the money was to get a new roof, and then it took like three months just to find someone to do the roof. I had lots of phone conversations with my rep, and the interaction was really good. With the refinance, I got a rate that is a lot better than the one I had in the past.

I was tired of paying rent, which prompted me to apply for a mortgage on a new home. I did it all online and over email, and the application and the underwriting process with HomeDirect took 15 minutes.

HomeDirect is a bank and not just a mortgage broker. So, they sell and service their own product. Their rates were extremely competitive and they were giving me points back at the same rate that other people were charging me points. Also, their agent was extremely personable, knowledgeable and helpful. I didn’t go with them on my first mortgage, because my lender’s mortgage company gave me some cash back at closing, but as soon as the rates dropped, I called the HomeDirect guy back and said that I want to refinance with them. And then I got an excellent rate. They also have an online portal that makes things extremely easy to manage, so that was very helpful.

I wanted to lower my mortgage rate and I refinanced with them. Everyone was responsive and helpful in answering questions. They contacted me through email and phone and it was good. The online process was quite easy too while the rate and terms were quite good and competitive.

Our mortgage was with Bank of Oklahoma and we decided to go to HomeDirect first to see what they can offer. We were content and pleased with the services and the rates, so we didn't look anywhere else for the refinance. We started the process on August 20th and we closed on October 23rd, and it was a reasonable duration. We spoke particularly to Kathryn and she was ultra-helpful, diligent, very smart and very prompt. She also knows what she's doing and responds to messages. She's amazing and everything was excellent.

I got a VA loan from HomeDirect. Applying online was easy. The process took a month and I wish it would have been faster. But still, working with customer service was good. HomeDirect explained everything to me and things went smoothly.

My experience with them was great. I did the mortgage a couple of years ago because they offered a good rate. When I first went through, I called them up, worked out a rate and they sent over the loan application, and I filled it out. The most recent refinance took a little longer than normal because I had to have a termite inspector come in so there was a little bit of a delay. Still, the rep was very helpful. They kept the rate the same, and I was hoping for something a little less ‘cause I know that the tenure treasury went down and the notes are a little bit lower right now. But in six months, I have a VA loan and I’m eligible to refinance, so I’ll probably shop around for a lower rate. I’m satisfied with it overall.

I originally called HomeDirect Mortgage to check about a refi on one of my other homes and I started working with a guy named Dave. I really liked him. He was a very sharp individual and was on the ball, had all the numbers, and was easy to work with. And so, I decided to go with him when I went to buy my new home here in Texas. But I don't know what happened to him. I guess he’s not working there anymore. So, I worked with Kathryn. She was was very congenial and easy to work with too, except for the fact that I seem to have a difficult time getting a hold of her at times. By the time that the switch was made, I had already sent a lot of documents, and I didn't want to have to go dig those documents up again. And I did check their rates against others and they were competitive.

I had my loan through HomeDirect Mortgage before I did the refinance. I didn’t know the process would take long because this is the first refinance I’ve done, and it seems like forever. But they communicated what was going on every step. If I had any questions, they were really good at answering quickly. They communicate through email, which works for me. I like their eagerness. They were doing what they said they were gonna do or following through with any questions I had, and that made me feel really good.

I like working with HomeDirect Mortgage. This is my second loan with them. I opt for them because of their rates and service. When you're going through a mortgage, there are always things that pop up, so I was happy that they were responsive and their rep got back to us. Everything worked out and it was really smooth.

I used HomeDirect last time and we got a good deal with it. I went with them again but this time, I'm dissatisfied because the woman that did it charged me too much money for the loan and didn’t give me a good interest rate. The interest rate was supposed to be at least half a percent with the VA loan but I didn't get that. Then it was supposed to be a real quick deal ‘cause there was no appraisal or other this and that, but it cost just as much money as it did before. It also took quite a bit longer. Finally, I got a lower monthly payment by about 60 bucks, yet I paid $6,000 to get that.

Getting a refi from HomeDirect Mortgage was fine. The application and underwriting process took about 45 days. I worked with Seth primarily, and he did a good job, and I felt pretty comfortable working with him. Things went through fairly smoothly. I got the refi I wanted. So, it’s been a positive impact and it’s been beneficial. I worked with Seth on another refi and he really did a great job with that one because it was more complex. It was a lot more difficult, a lot more challenging, and they were really good. I was refinancing a modification and my credit was not great. And he really did a lot of work on that one. This one was smooth. It was just standard and it was pretty straightforward.

I had another house that I sold that I had the mortgage with, and the person that did the transaction, Julie, was remarkable. So, I called her back when I needed a new mortgage. She did everything for me, except, in the middle of the process, she left HomeDirect and went with another company. And they turned me over to Seth, and that was a nightmare. And because of that, I will never get another loan with HomeDirect. He was horrible. I could never get a hold of him, and his assistant would call me back, and there was delay. It took a couple of months for them to do the process, and we had paid cash for the home. We both have 800 credit scores. I had a previous loan with them for two and a half years, just under two years. And when I got a hold of Juliet, since I had a complaint, she said there was no way it should have taken that long.

Seth, the gentleman that I used prior times with my other house, was still with HomeDirect and I just went with him for a new home purchase. He helped me in getting pre-approved, which took a couple of hours, as well as with all the documents that I needed. The underwriting and everything were done in 45 days and the rate was very good.

HomeDirect offered me a better interest rate with little fees that other banks weren’t offering. Plus customer service was a little bit above average. I called the rep directly and he was really quick and told me what he can give me, and we got really close to that initial part that he said. It took a long time to get my appraisal, but I was told that for our area, the appraisers were slow. With the guy that I worked with who also did it, his was done in a couple of days. I have no idea if it was them slowing down and that was what he said, or if it was really the case. But my loan stayed the same the whole time so it didn’t affect me. I would recommend it, and I have recommended it to a couple other people.

I needed some cash to do some projects on the house, so I applied for a VA loan program with HomeDirect. We went with them since we have already used them the last time we refinanced. Obtaining the mortgage was not too much of a hassle. The application and underwriting process took not very long. Our loan officer was always prompt at getting back to us on any questions. Their rates and terms were good, and they were better than probably some of the best rates I could find, if not better than anything else I could find. Getting the loan allowed me to get some stuff done around the house. Use them.

I got a 20-year fixed mortgage with HomeDirect with very fair rates. Applying online was an easy process. I like my rep's knowledge about their process and the speed at which he worked really well. If I have any questions, we work via email and he would get back to me in a timely manner. Going with this mortgage has helped me save money.

Everything went well when I got a VA loan from HomeDirect. In the past, they provided me a good rate and I went through an easy process so I went with them again. However, the rep I used last time no longer lists as a contact. I sent HomeDirect an email that got forwarded to a new rep who contacted me to work through the long process. She was really prompt with all my questions. She would get answers on how much I would have to pay if I put down X amount. Once we got it going, she gave me a list of all the documents I needed to send. Generally, I would ask her to send the documents to me. It would be better if it was more clear where I could find those documents if I have questions about the estimated loan cost.

I was looking for a house and checked several mortgage companies. They all had loan application fees, which were anywhere from $1,500 to $2,000. Then I happened to check with HomeDirect Mortgage and their fee was a lot less. I checked out the reviews online and they seemed like a good company. I took a conventional loan from them and the rates and terms I received were very competitive.

HomeDirect was my previous mortgage holder and this time, I did a refinance with them. This is my third time using them. I’ve had a great experience and I’ve had no issues. The reps are prompt, courteous and professional. Plus, the rates are excellent.

I’ve worked with HomeDirect Mortgage before with my last home. Sam, who was the loan officer, was fantastic. Their process was very easy and streamlined. Everything was done through an online portal. They were very quick and responsive. I got updates along the whole process when the app moves you the next stage. So, it was nice. The process took less than 30 days and it didn’t really matter to me because it was just a refinance. I was already in the home. HomeDirect was able to quote me quite a bit lower too. It was nice to save a little bit of money on my mortgage. I referred Sam to my mom and she was looking to refinance. Unfortunately, it didn’t make sense for her, but Sam was wonderful.

I have an existing loan with HomeDirect, but I refinanced to get a better interest rate. The online application process was easy. Doing everything in one place was easy as well. The application and underwriting process took about 45 days. We had a signing after 6:00 and we had a couple of questions, but nobody was available to answer. Moreover, the rep was too fast when I called her and I asked her to write an email. I’m not in the market industry and don’t deal with those numbers every day, so it takes some time for me to understand. The prices could also be improved. Although the interest rates are better when compared to other places, it would help if they could do a better rate. However, the overall experience was good and I would tell others to go for HomeDirect Mortgage.

HomeDirect Mortgage's online application was simple. I took a 15-year fixed loan and from start to finish, the application and underwriting process took about four weeks. It was mostly due to weekends and holidays, I was waiting for some paperwork to come through. There is a disconnect between customer service and the underwriting team. And one point, the closing agent they sent out sent a check to us with instructions to send it back to the company.

We had our first mortgage with HomeDirect Mortgage and when we wanted to get the lower interest rate, the 3.65%, we refinanced with them. The application and underwriting process took about four weeks. But it wasn’t really on their end. I was really slow at it, but the loan officer was on top of it. He was way more on top of it than I was. He did his job, was good at getting stuff done and was patient with us. HomeDirect Mortgage reduced our fees when we were buying our home so we had a lot less closing fees. And it’s always nice to have a lower interest rate. I'd tell others that HomeDirect Mortgage would save them money.

I called HomeDirect and told them we wanted to refinance to reduce our mortgage payments. They did the steps they had to do to get us qualified and the loan was approved. We signed the documents and now, we have a new mortgage. It took less than a month and it was fast. I'm a notary signing agent so I do loan closings all the time and the process with HomeDirect went very well. It was perfect and I was very pleased with it. The rep, Erica, was excellent. She answered any questions we had and kept us apprised of everything. I had a title company that I wanted to pick and there was no problem with that. She worked to find an appraiser that was more reasonable. The first one they checked was $1,500 but we got one for 850 and that was because she did her due diligence and didn't go with the highest bidder. She also gave us different options for the rates and the terms and we picked the option we wanted, which was perfect.

I went on a 15-year fixed refi with Home Direct and their process was fairly straightforward. Applying online was easy enough. I dealt with three loan officers and they were all courteous. They were returning my calls and they did what they were supposed to do. Now I don't have to shop around for mortgages 'cause Home Direct has the best rates.

We had a VA mortgage and then, we received something from the bank saying that they could lower our interest rate. My wife liked who she talked to and they were offering what she wanted, which was why she went with them. The rep was good, prompt and kept us informed of the whole process as it was going. So, we didn’t have to make additional calls to see what was going on. It was great and the application and underwriting process took probably a month or so. It was easy and direct when we did the refinance and it was all electronic, so it was painless. The rates were good and we couldn’t find anything better, so that was perfect. HomeDirect is a good company and working with them makes life a little easier for payments.

The interest rates were dropping, so I decided to refinance. I work for BOK Financial which is the parent company of the mortgage. HomeDirect Mortgage did my original one and they were able to do this recent one as well. We refinanced the existing one that we had with FHA. I went online, to the folks that had helped me before, and they pointed me to a person who just took it off from there. I didn’t need them to come to the house. The HomeDirect part swerves me off. I talked to them about sending them my auto draft and all that stuff once I got the loan closed. So, it’s easy if you talked to somebody. Everybody was very responsive. They were quick to answer questions, and helped me out. I got answers usually within the same day I asked a question. Everything took about 60 days, maybe a little bit more total, to the close. My timing was really good. I saved quite a bit of money. Big impact.

I did a refinance with HomeDirect and it was great. The reps were fantastic and the process was very good and it was automated. They were very good at sending emails getting things finished or handed in. They also let me know what I have left outstanding to get the next process started so, it was very good. The application and underwriting went as fast as it possibly could although it seemed like it took a little bit longer, which was three weeks from the time we talked to the time we got the appraisal done and everything got approved. But it was very timely and the only hold-up was me getting some information to them over the weekend or something that I had to wait a few days. Their system is easy to use and I like it. You could go online and see what you have and download things. It might be a little technical for some older folks but for normal folks that are a little bit more technical, it was convenient and nice.

I moved into a new home and I was in an adjustable rate mortgage. So, before that, the loan and the interest rates went up. I wanted to lower my rates, and so I googled HomeDirect and I put some criteria into the worksheet. Then, I got a phone call. The online application process and the steps I had to go through in securing the loan were simple. The application and underwriting process took about three weeks, and it went fine. Steve, the lending officer, was excellent. He was on top of everything. Every move I made, even when I got a notification online that something had been done on my account, he followed it up with an email, and said, “Hey, there should be something coming to you or whatnot.” Their rates and terms were excellent. They were right in line. It took a little bit of stress off me knowing that working with them went through smoothly.

With their low interest rate per year, I figured going with them. I went with a conventional mortgage. Their online application process was fine and easy and Juliet, the loan officer has quick response time. I'm satisfied. Working with HomeDirect helped me in a lot of savings and everything such as this loan.

HomeDirect Mortgage was a referral from someone. I did a conventional refinance and obtaining it was smooth and easy. The online application process was good, and the application and underwriting process took just a few weeks. Aspen, the loan officer, was great. She had really good communication and she answered every question I had any time I emailed her. The rates and the terms of the mortgage I received were really good. Overall, HomeDirect is easy to work with.

I had done a VA loan with the person at HomeDirect and when the rates lowered, I decided to refinance with the same place. I haven’t received my escrow check from the old BOKF loan yet and I was told it was done on the 1st of November. However, the process of getting the mortgage was pretty reasonable and relatively easy. It was mostly done via the internet so it was easy to send documents and do the necessary things. The loan officer was conscientious and did exactly what he was supposed to so. The person was on top of it and it closed in a couple of weeks, which was a reasonable amount of time. I understand the markets so I understand where interest rates go. I waited it out over a 30-day period of time and I was within an eighth of the bottom.

People do business with people and in our case, we keep using the same ones who've taken care of us. We've had our last three mortgages with Seth. He took care of us when we purchased our first home about four years ago when he was still with Bank of Kansas City. Then in February, we bought another house and we utilized him again. It's been great and quick.

I wanted to have a better rate and since I am a BOK Financial employee here in Colorado, I looked up our employee benefits and took advantage. I applied for a refinance with HomeDirect and the rep, Richard, told me what he wanted me to gather for documents and a couple of other things that I needed a little bit later. It took a little over two months to process and to underwrite 'cause it was so busy but eventually, we closed it and it was great. The rep did a good job and he had Eric assisting him. I was very happy with their rates too.

I did a refinance with HomeDirect and I ended up with a 30-year conventional fixed rate mortgage. I applied and their reps got back to me fairly quickly with rates and a couple of options and estimated closing costs. They requested documents, typical tax returns, homeowners insurance declarations and pay stubs so I provided all that. Within a couple of days, they got an approval and an appraiser scheduled, and got that completed. It only took four days to get the appraisal back and once that was done, they sent a closer to my house.

The first time I went with HomeDirect it was recommended by one of my friends. I had a good experience so I used them again. I also decided to apply for a mortgage this time because of the low interest rate in the market. Their online application process was very nice. It took around 23 days and felt very effortless for me. A mortgage refinance could be quite a daunting task and the amount of documentation could be a lot. But with HomeDirect, the process was very streamlined, which made it quite easy. Before, I thought there would be a lot of trouble with home refinancing, but when I went to HomeDirect, it didn’t seem like it was that much of a big deal. The loan officer the first time and the second time were very helpful in answering all the questions and getting back to us by email or phone. They responded very well and worked quite promptly. Moreover, the rates and the terms I received were the best I could receive at that time.

Obtaining my mortgage from HomeDirect was a piece of cake. And the online application process was the easiest thing I’ve ever done. My loan officer was very prompt, really helpful and answered the gazillion questions I had. The rates and terms I received were super low. I was moving and selling my existing house and getting a mortgage can be a stressful time. Working with HomeDirect took a stressful thing and made it not stressful. It was an easy and very good experience.

HomeDirect offered good rates. My previous lender on the original loan had contacted me, saying that the rates had dropped. And so, I was gonna go with them ‘cause it was better than the original loan offer. But then, as things went on, I kept checking the rates, and HomeDirect had a better rate. I went with a 30-year, fixed program and the online process of HomeDirect was nothing to complain about. It was pretty quick and easy. The reps were also pretty responsive and answered my questions, so I had a good experience with them. I also felt very comfortable working with them.

HomeDirect gave me a good rate when I applied for refinancing. The application was also good compared to the other one I did. The mortgage professional was as well better than my last one. I recommended HomeDirect to two people.

It was very comfortable working with HomeDirect Mortgage. I had my mortgage with them for a long time and I wanted to refinance because the finance charges were lower and I wanted to get my payment down. I applied online which was fine. The rep did a great job. The rates were good as well.

We refinanced with HomeDirect and the process was good. It was easy as well. They did pretty well and I call them when I have questions, and they call me too.

I had a friend that used HomeDirect Mortgage. He had good rates and good experience so I used it too and everything went smoothly. The rep I dealt with was great. He was one of the reasons I stuck with HomeDirect. I had a couple of companies giving me similar rates but he was a lot more responsive in checking the market and letting me know when to lock and when not lock. There is a portal where documents are submitted. But sometimes they request for documents on the email and I don't like sending most of the documents through unsecured email. So I reach out and have them create a task for me on the portal so I can upload it there, and the rep usually creates a task right away. It would be nicer though to be part of the system because some people might not realize and just send their documents on email. Other than that, everything was all smooth.

We needed a refinance. We had finished our basement and we found the value was good enough that we could lower our PMI. We have worked with Seth from HomeDirect several times before and we really liked his business, so we just go with him every time. I emailed him and he checked on some numbers and got us our estimate, and then we just went forth from there. He was really honest with us about whether or not it's a good time to refi or if we should wait or if we need to be checking on some other quotes for our house’s insurance and different things like that. He was really upfront with us and he works really fast. When we used him when we did our actual purchase, he was able to reconfigure, like the preapproval letters, within minutes for us when we needed different things. I'm good with the rates and terms that were given as well.

We refinanced our new loan for an adjusted mortgage rate and it was pretty easy and seamless. HomeDirect already had most of our information from two years ago, so we just had to resign some documents on e-signature. The underwriting process only took about 30 days.

HomeDirect Mortgage offered the most competitive and best rate that I found and their online application process was one of the better ones that I used. The application and underwriting process took a week. Everything was excellent and I have a very pleasant experience with the customer service representatives. All my concerns were answered thoroughly and completely.

I have been leasing an apartment for about 10 years and we thought it was time for us to make a move. I had spoken to other lenders and HomeDirect Mortgage was one of the lenders that Credit Karma had on their list, so I figured they must be legitimate. When we started talking to HomeDirect, they gave me several options. One of them was a low downpayment, what I was looking for. It took me several months just collecting the information they needed. Actually, collecting the information, the check stubs and the bank statements and my tax returns was not that difficult. So all of that was fairly quickly except going through the process of getting to the next step and getting the underwriters to look at it and asking for more information.

HomeDirect was recommended to me by a friend and I used them to get a 30-year fixed loan. Their reps are fantastic and working with them is great. I would recommend HomeDirect.

The rates from HomeDirect seemed good when we shopped around for a mortgage and so was the online experience. When we talked to the people, Erica was fantastic so we just continued to work with her on a refinance of our previous home purchase. This whole process, we directly went through this rep which we contacted directly the first time and he was wonderful. He answered all our questions, was timely and thorough. The whole application and underwriting process was faster than the last time. We had a great experience with HomeDirect and we'd probably come back if we'd do this for the third time.

A fellow military retiree friend said he was refinancing his house and was getting a great deal through HomeDirect Mortgage, so he connected me with my agent. Their reduced interest rate made me apply for a refi with them. Their rep got in touch with me, got the basic details, got back with what he could do, and just asked for information as he needed it. It was the easiest mortgage transaction I've ever done. Their online application process was less intense than it had been in the past. We did the application and underwriting process just right at 30 days. Working with them has made it easier to save some money on my home and get it paid off quicker, hopefully. I've already recommended it to a friended who's refinancing his house.

The interest rates went down which prompted me to apply for a mortgage and I refinanced with HomeDirect. My loan was already with them and I had a good experience. John, the agent, was one of the best that I had and he was helpful. I had one request during the home appraisal. I didn’t want this certain appraiser because I had him previously. John spent so much time and called and checked with other folks, and then cancelled that one and got another appraiser. So, that was really good. I had such a positive experience with him.

I purchased a home using HomeDirect Mortgage and everything was pretty fast and expeditious, so it was very good. Everything took about a month. The reps have super fast responses. Richard was very on time with everything. He has the Oklahoma Southern twang going and it brought back memories. And he was very, very fast, very good with everything, very on point and understanding of the situation and circumstances between the seller and us and our time and first-time buyers. The rates and the terms of the mortgage was also very straightforward. So we're very content with that. I'm very happy.

We started our process early in our build process and just checked with the HomeDirect rep, Ryan, to say when we should start and what we should pay attention to. We already started gathering all the information required nine months out before the final completion of the building and closing and Ryan gave us all the links, the associate's name that we would work with, and just went from there. He facilitated a lot of what we needed to get in preparation for the formal application. On a new build, our delay was the cost of the building, the contractor, the contract company getting me the proper certificates and everything prior to it. But with HomeDirect Mortgage, everything went really smooth. I'm very satisfied with them.

Seth of Home Direct was really easy to work with. He got me a great rate and we got it done in a timely manner, in a month and a half.

I refinanced with HomeDirect and it took about three months, but it wasn't their fault, it was our fault. I had a construction loan that went over to permanent financing. And they couldn't refinance it until it switched over to the permanent financing. So, it was just a lot of stuff with the switching over part. And they were just waiting for them to finish, so we can go ahead and refinance it. Their rep and I had a bunch of talking sessions together and was great. They made me pay an escrow, which I didn't wanna do, but I understand why. It is what it is. The rates and terms are good.

A friend recommended me HomeDirect Mortgage. I got a fixed loan program and the application and underwriting process was good. Within three weeks, it was done. I feel pretty comfortable to talk with the representatives too and the rate was good.

The service I received from HomeDirect has been fantastic. Any time I had a question, they were quick to respond. As far as expectations, it was not long at all and their rates were favorable. The lower interest rate gives me the opportunity to pay it off quicker as well and get it. The whole thing was smooth and effortless.

I applied for Refinance with HomeDirect, and it went really smooth. It seemed like we closed just over a month after the initial application. I dealt directly with my mortgage banker. He was very responsive to me and educated. He kept me informed of the process and answered any questions I had. He treated me like he cared and wanted to give me good service. I'm also very pleased with the rate and terms which is very competitive and a good deal. I'm happy with the whole experience.

I've had a mortgage with HomeDirect for five years on a 30-year fixed program. The online application was good and the required information was easy to upload. The application and underwriting process took about 30 days or less and it was pretty efficient. My interaction with their customer service was extensive and I was very comfortable working with them. If I had concerns, they'd call me and we'd work through it. The rates and terms of the mortgage was very competitive. I would recommend them.

I ran an inquiry on Zillow and HomeDirect's rate was good. Their reps told me they don't sell the loan, which I was interested in somebody that doesn't sell a loan constantly, so I refinanced with them. The whole process from application to close took 60 days or more, which was a long time. It was too late, by the time that they used this cheapest closing company that was not local to me. I wish they used a local company because they asked my wife's Social Security number multiple times, and I had already given it to him. And they kept asking me repeat questions, which I didn't appreciate. Apparently, Erick, the guy we originally talked to who was quick to respond and answer any of my questions, left and went to a different job in the middle of the process, but nobody ever told me. I was trying to shoot him emails but I never heard anything back. It wasn't a big deal, but it was aggravating.

I took the rural development loan that you have to get enrolled for from HomeDirect Mortgage. The underwriting and the application process was dragged out and took about a month and a half. I would send information to the mortgage guy and the underwriters would ask for the same thing again. A portal for everybody to pull information from would be nice. After I accepted, I got the promissory note. The terms and rates were fine, but then the Fed did a rate cut and I couldn’t get a new rate. They said I’ve already been locked into it. That was aggravating because I know the rates had dropped.

HomeDirect Mortgage had bought out my Towne Mortgage loan, so I went ahead and inquired with them. Their online process seemed straightforward and a lot simpler than others. There was one lady that I didn’t particularly had the best experience with, but it was only briefly that I had to deal with her. She was from the underwriting company that they use, and she was very rude and short with me. I brought that to my loan officer’s attention and he was great. I'd bought a house only once before, but he was very upfront. He could have not been as forthcoming with the information because it might’ve impaired my judgement of them, but he was very open and frank with me. I had my first loan through Towne Mortgage and I got bullied around, whereas with him, he wasn’t trying to force me to do anything I wasn’t comfortable with. He was awesome. It’s been a great experience.

HomeDirect's rates were the best ones I found. I refinanced and found the application itself to be very quick. Applying online was incredibly easy. However, the underwriting part took a little longer than I anticipated. It probably took two months from the very beginning until it closed. Other than that, the rep was very good and very helpful. He was very communicative, which was nice. I felt very comfortable. I already recommended HomeDirect.

I was looking for 15% interest rate and a 15-year fixed loan and then I applied from HomeDirect. The process of getting the loan was easy and it was defined very nicely. I am happy that I got the loan quickly. Also, interest rates are very low. My rate is 2 points and 5% interest. I was able to quickly close with everything. The rep gave me the information very thoroughly and I was able to go through that. She was very personal and professional and I liked working with her. I was very comfortable with her. I respond to her on email or when I email, she responds back. I highly recommend HomeDirect.

One of my friends is in real estate, so he told me about Bank of Kansas and they are kinda merged with HomeDirect. The rep answered all my questions and it was fantastic. They gave me a time of closing on the 20th of September which was more than 30 days and usually, you'll see a closing take about three to four weeks. But it took less than what they initially quoted me. We were done by the 14th of September and everything went well. Also, the rate is great. The only thing was when my rate was calculated back in April, my credit score was kinda low at that time. But I didn’t end up getting the house until September. So, whatever rate I received in April, I still have the same rate. Now, I’m assuming I might have a better rate, but I could be wrong.

Everything went well with HomeDirect Mortgage. I refinanced because of the lower interest rates. They were there for me the last time I did it, so I went back to them. It was the same team. I worked with them before, so I know they take care of everything, so it's minimal effort from my side. Everything was smooth. There was no hiccup. I'm happy with the rate and terms and the application process was easy. The only thing was that I had some trouble with the inspection, but it got sorted out. I highly recommended HomeDirect Mortgage to my sister, so she's also pursuing the same.

We had a construction with Armstrong and we built our house. After we built the house, it had to go to a mortgage instead of a line of credit. I applied through the bank and I heard that HomeDirect was who Bank of Oklahoma went through. It was easy obtaining our mortgage. It took a little while but that was on our end. I worked with Sam and he answered all the questions that I had. The only thing was they never went over our payment amount or how much our escrow was gonna be or anything like that. And they didn't really know the notary that came out. I work as a banker, so I knew what was going on but it was kind of weird. And when I close the loan, I have to go over all of that with them or somebody reaches out. As a banker, I don't go over it with them but consumer underwriting goes over it with them and that never really happens. But other than that, the rate and the terms of the mortgage are great.

Unfortunately my refi with HomeDirect took 50 days. The underwriters came to us for one question at a time. We had a list at the beginning, and then once we’ve had that list, within two days, it was like every week and then it started to pick up towards the end. It was like a question a day or every other day that you’re wondering why they didn’t consolidate and just give us another list. But the rep was pretty good. I was happy with them.

We talked to a few different mortgage companies and we also called the same loan officer we had from HomeDirect last time, and got a quote from them. They were very competitive with the others and when we refinanced with them a previous time, it went smoothly. The application process took a few months. Maybe it was our fault for not getting the documents in time but it closed. The rep communicated with us and when something came up, he gave us a call and let us know. We were kinda dragging our feet on some things and something expired, and he went ahead and redid everything for us. Everything was communicated over email and the telephone and I miss the personal touch, but you can’t really expect that from a company that’s halfway across the country.

I had a lot of equity in my house, and I wanted to regain my VA certificate, so I went from VA to conventional. I went with a fixed rate program in HomeDirect because they had my old mortgage and it would be easier. It was a good process, and the application and underwriting took 5 minutes. I called them up and said, “Hey, can you switch us over to conventional?” The originator, Jim, put me on hold for 3 minutes and then it was done. The rest of it was just processing. He stuck with it from the beginning and there wasn’t a whole lot of personnel changes, so that was good too. My experience was efficient, effective, professional, and timely.

We already had a mortgage with HomeDirect so we did our new one with them. We had quite a few interactions with the reps and they went very well. The whole process took about three to four months, but it wasn’t HomeDirect's fault. We were waiting for the house to be built. I was given excellent rates and terms. If I had to do it again, I would definitely go with HomeDirect.

We have a great experience overall with HomeDirect Mortgage. Our loan officer is very wonderful and responsive, and he took all his time to answer our questions and concerns. They came and confirm before we closed the loan after we locked our rate. The rate was lower as well, and we asked them to give us a little bit lesser, but we already have the lowest. I understand if they lock it and the rate goes up, maybe they can keep it that way. But if it goes down, that would be great. And I would be happier if they can go down too.

I got a 30-year fixed conventional loan and the process was very straightforward and easy to understand. The online application was great. I wish even more banks would do it that way. For somebody who's busy with kids and a demanding job, it's definitely a preferred process. The application process was quick while the underwriting process, which was on the bank, took a month. Still, it was super smooth and I felt good about the way HomeDirect worked with me. I had to do a lot of the legwork myself, but I was willing to do that in order to close the loan and get the rate. Also, the rate was highly competitive and the terms were transparent.

I had researched HomeDirect online and they were the lowest quote that came back to us. I refinanced with them and the process took a bit of time. We started in the middle of June, and we closed at the end of August. The rep we dealt with was great and attentive. I call on weekends and after business hours, and he always answers. He gave his personal cell phone if I ever had any questions, and I always thought about questions after I was done talking to him. My friends that ended up refinancing with another company got a 0.25% difference lower. But other than that, we still saved a lot a month. Overall, I’ve already recommended a couple of people.

I used USAA about 6 years ago. USAA also became terrible, so I never went back to them again. I came across Matt from HomeDirect and right away, it was a really good experience. I've used Matt for 5 loans already and our interactions have been great. I had a mortgage for a new home purchase and the rate and terms were competitive. I turned one buddy, a retired air force guy, over to Matt, and he got a refi through Matt. The guy I bought the house from, who was a retired Marine colonel, got Matt's number and is looking to call him as well 'cause they're looking to buy a house in North Carolina.

HomeDirect Mortgage was fine. It took a bit of time to get everything going, but it wasn’t very difficult. The reps were good and they tried to give the answers as much as they could. The rate I received was fair, too. Nevertheless, they could have a list of what people need upfront and not having to wait two months to hear back from the mortgage company itself.

I had a terrible experience with Sam, my HomeDirect mortgage broker, and I could not speak lowlier about the way he does business, aside from what I know about him as a person. The way he treated me as a client left me with a really bad taste in my mouth but I was already committed and I would’ve been postponed by two months, so I had to go through with it. He did so many shady things and he was irritated because I got locked in at 3.75%, and he wanted to lock me in much higher. So, he tried to sabotage me so that I would put a lower down payment and get a higher interest rate. Also, there was lack of communication and I almost missed my closing date because he was on vacation two weeks before. Then, he didn’t tell me information I needed to know until the week of.

I was a first time home buyer and a lot of people who have gone through HomeDirect before have suggested that I use them. The application and underwriting took about the full time, 45 or 46 days. Sam helped me and everything went smooth. I’m happy with my purchase.

We went with a 15-year fixed mortgage with HomeDirect and lowered our rate by 2%. Their online application process is simple and it was laid out very well. We closed within 30 days too which was awesome. However, our loan-to-value was very low. Our home was worth 530 and we only financed 145,000 roughly or 146,000. We barely owe anything on it. As such, even some of my mortgage reps had to question why my husband and I had to pay for an appraisal. That was kind of something that I was a little bit taken aback by because I see a lot of my clients that are refinancing and don’t have to pay up for one. Still, the rep whom we worked with was very knowledgeable and prompt. He did a very good job. Overall, we had a good experience.

I got a divorce and had to refinance my house. I was in a hurry to get it done and I got a regular 30-year loan from HomeDirect Mortgage. The rates and terms were perfect. I went to another place, and the rates were higher. So, I saved $60 a month by going with HomeDirect. The application process and underwriting process took about three weeks, and it was very smooth. I liked it a lot. The interaction with the rep was all online plus a couple of phone calls but every time I had a question, the response was quick. So, it was very good. Katie, the rep, answered every question promptly, and went out of her way every time I needed something. Also, HomeDirect worked very well with me in resolving any concerns. Every time I had something, they fixed it or answered it right away. I’d definitely recommend them.

I knew interest rates had dropped and another lender contacted me for a loan. But I had my loan with HomeDirect originally so I figured I’d give them the chance to compete for the same loan. They did and they had the best rate as well as the best service. I ended up getting a VA loan, interest rate reduction, and the process was pretty straight forward and easy. They let me know exactly what I needed upfront and when the time came, I had everything ready to submit the paperwork.

I already had a HomeDirect loan with the previous house I had before. So, I stuck with them on my new house. The application and underwriting took less than three weeks to complete and it was easy to work with the rep that I got. But I had an issue with my payments. Whatever my mortgage is, I pay every other week versus one time a month. So, they were putting my payments on the principal and I didn’t want them put them on the principal. But they kinda straightened that out and that’s the only thing I had to call them about. All in all, my experience with them was great

We’ve bought and sold several houses and HomeDirect was the easiest and most efficient company we’ve worked with. Going through their online application process was a piece of cake. It wasn't 30 days with any of our houses. We love our rep Seth. He gives such personal care like we are the only customers he has. He’s very personable too. He would call me or email me asking if I have any questions. Additionally, he kept me apprised of every step and everything that was going on. Overall, HomeDirect has been fabulous.

I was refinancing with HomeDirect and everything went well. It was through the VA and there were no lender fees. The application and underwriting took a month and a half or so because I had to fix stuff on my end on the appraisal and that took a couple of weeks. But I worked with two different people at HomeDirect and they both did great.

I am a HomeDirect Mortgage employee so I knew that I was at about 80% LTV and I could get rid of my MI. And based on the type of loan that I had where it was borrower-paid MI through premium pricing at the rate, I wanted to lower my rate because my rate went down by a full percentage. I've been monitoring rates for a few years. I went with their conventional conforming, a 30-year fixed program. As a customer, it only felt cumbersome to me because I knew the process and there was a level of expectation that I don't think the general consumer has. But I thought that specific to the communication by my loan officer was lacking. I felt that could have been improved.

I applied for a 30-year, fixed mortgage program from HomeDirect for a home purchase. I reached out to Seth, who my parents have worked for a long time. The rate was great and I was satisfied with the whole process. Their online application process was straightforward.

My wife and I were getting a house. I work for Bank of Oklahoma, so it seemed fit to go with HomeDirect Mortgage. Obtaining the mortgage went pretty well. The online application was easy and simple and the entire thing took about three weeks. There were a couple of hoops that I had to jump through where I had answered one question or another and then they said that I had to provide this particular proof and they couldn't accept the screenshots. The account that I was getting it from was from Bank of Oklahoma, but they couldn't check the information straightforward because of technicalities. I would have to go out and get the information, call in, wait for ExpressBank to get my info, have it emailed to me, email it to them, and it was just unnecessary because we all work for the same company.

My husband is in air force and we had to move from Idaho to Kentucky. We had a lender in Kentucky and he wouldn’t explain to us why we got denied our second VA loan. So, my Realtor in Idaho highly recommended Julie because she has worked with her multiple times. She was the one that was able to get us our house as soon as we were able to instead of waiting another month. We got a VA loan from HomeDirect Mortgage. The whole process was easy. It only took us a day to get approved for a second mortgage. My husband told Julie all the information and she did everything. She helped us and explained everything to us. We got everything done fast.

Everything went good with HomeDirect Mortgage. Their process seemed good too, and their rate and terms worked out well. That was why we refinanced.

I work at Bank of Texas. HomeDirect is a related company. I wanted lower rates. I have my two other loans with HomeDirect Mortgage so it’s just like logging to the same portal. HomeDirect's is a pretty evenly balanced, even-keeled loan process. Applying online was pretty smooth. The loan process took a few weeks but part of that was because we were waiting on stuff on my side. I had a couple of account balances that needed to be updated, etc. It has made my life a little more seamless. I saved a little bit of money.

Obtaining the conventional, 30-year loan program from HomeDirect was really simple, and having the application online and then being able to talk with Seth with any questions I had, it was super easy. I filled out the application in July, and a month later, we’re putting an offer in on a house, so it was pretty quick. They really did a great job and I was able to get my dream home. I’ve known Seth, my mortgage guy, for a little while and I knew about what he did. I really like him and his wife, who’s our Realtor. Seth walked us through everything and was really helpful in the process and very transparent, and I appreciated that a lot. I was totally comfortable working with him. He was super nice.

I had two loans with HomeDirect. Last time, I went with the 30-year, then I went with the 20-year refinance. I like that they had the lowest rates and no fees, so I chose to go with them. Their process was easy and the online application process was perfect. But it could have more information in there where the status of all the application and other things are. The timeframe for the completion of the application and underwriting was pretty good, though they could improve in terms of communicating on what the expected time would be. For example, if the underwriting was gonna take five to seven more days, they should inform the client about that. On my part, I knew when it was coming. I knew that my loan had gone to underwriting and they say that it could take about 14 to 21 days, but that was just the generic timeline.

As interest rates are dropping, I applied for a refinance. I did lots of prep work to do some comparison prior and nothing was working out, so I went right back to the same gentleman who I worked with and did my refinance loan 5 years ago. The application process with HomeDirect was easy and smooth. I didn't have to leave the house, which was the fabulous part about the whole thing. The process was done quickly, so I was very pleased with that. It was finished within 30 days, which was exactly what the loan officer said. He was wonderful. And whenever I had a question, whether it was by email or if I did a phone call, he responded. Also, one of their people was even willing to come to my house to do the fingerprint where I like to do the signing, but I was out-of-town.

I was purchasing a new home and my realtor highly recommended HomeDirect Mortgage. The application process was easy. The whole process took a day or two. We were sent closing disclosure that stated that we will be getting money-backs from closing. However, once we got the final numbers, we actually had to come to the table with almost $6,000 for closing, and that was not explained to us. So, it caught us off guard. The communication between myself, my husband, the person who was working on our loan, and the realtor was horrible. They could improve on their communication. Nevertheless, their rates and terms are good.

Being aware of current rates, which had gone lower, I applied for a mortgage. HomeDirect was a referral from a friend and they had the best deal around. Their process for one to obtain a mortgage from them is very easy. I sent in my initial paperwork and then they called me and said that it was ready to close. I did the application on the computer, which took 10-15 minutes, and then it was 30-40 days to close. It didn’t seem very long at all and they were kinda backlogged since their rates were so low that's why it took over 30 days.

I liked the rate that I got from HomeDirect Mortgage so I refinanced with them. The interactions with their rep was good. The process just went a little longer than I was expecting, but it went okay.

I was referred by a friend to HomeDirect Mortgage. I was happy with the rate that I received so I applied for a refinancing through them. Their rep was very helpful. During the refinancing process, everything was fine. It was a great experience. I’ve already recommended HomeDirect Mortgage.

After an SEO-based search on the internet, HomeDirect came up and they had a good rate. I did a small cash out refi to get my ex-wife off of the mortgage as well as get a little financing for a business. The online application process was straightforward and, with the loan approval and all, the process took about 3 weeks which seemed to be reasonable. The rate and terms of the mortgage were very good, too. Also, I had very good interactions with customer service.

The overall process with HomeDirect went fine. It took about month. It was a refi and the interest rates just dropped a whole percentage point there. So, it was worth doing. Matt helped me the first time, and he called in and said the interest rates were down and what it would take to do it. He let me know that the opportunity was there.

Everything has been great with HomeDirect. I already had a mortgage with them and I refinanced. I went with the standard or conventional loan. I reached out to Aspen and she was awesome, super communicative and very prompt in getting back. The rate was right where I thought it would be and the online application was good, quick and easy.

HomeDirect had the lowest rate, so I chose to apply for a refinance with them. The underwriting and application took about two months from beginning to end and my experience was good. But I was told that I’d be able to skip two payments and I was not able to because of the timing that it actually closed. Then during the process, there was a random question about my income.

I was doing a rate search on Zillow. I knew that the mortgage rates have been dropping and I was looking for a mortgage to lower my monthly payments. I went with HomeDirect's 30-year fixed conventional loan. This is the sixth time I've gone through a mortgage process and very similar, but pretty smooth. The closing was on time and I was kept up to date on everything, and I didn’t really have to do too much. It took 25 to 30 days and the online application process was fairly simple.

HomeDirect has a lower interest compared to others and the application process was pretty self-explanatory. It was pretty fast and was less than a month. However, it was kinda hard to get in touch with Kathryn, who who was handling my mortgage. But I didn’t do much. They did everything for me, because I already had the loan documents that I needed in the file as it was a refinance. HomeDirect made my mortgage cheaper. So, it was a pretty good experience.

HomeDirect has lower rates and I did a refinance with them. It was pretty smooth and it went alright. The online application process was good and from there to the underwriting process, it took about five weeks. Everything has been going well with HomeDirect.

I work at HomeDirect. I applied for a refinance with them and the terms that I received were good. The whole process took a while with the volume, around 50 days for the final approval, but it was easy. The rep I worked with was experienced and it all went pretty well.

I’ve been watching the reduced rates for a number of months, and I saw that HomeDirect had a good deal. They had zero points at the rate I wanted and lower fees. I did a 30-year refinance and the online application process was fairly self-explanatory. The process took about 35 days from start, on the day I first emailed, to finish. It went fairly well. It was a first for me going through electronically, so that was a little bit different and takes a little getting used to.

I saw HomeDirect's high reviews online and I did a first-time home buying loan with them. Their process was simple although the application and underwriting process took long. But it took two to three weeks to close because I was wanting to close on a specific date. With some companies, when you apply, they underwrite at the same time so the actual application goes much faster and the process could be done in a-week-and-a-half tops. Also, the reps of the other company I was engaging with were very attentive as they were volunteering to give me information. Even if I didn’t ask, they gave me information. Still, HomeDirect is good. The other lenders' application process would have gone faster, but they had a lot of fees while HomeDirect didn’t and that made me choose them. Their rates were competitive as well though if I waited a bit more, I would’ve found a better rate.

My loan’s a VA loan and HomeDirect did not require the VA streamline refinance and appraisal. Plus, they had the lowest interest rate. So, I filled out the application for a refinance with them then e-signed my documents. I sent in the requested documents and once the loan came out of underwriting and the title was back, we were in closing. It took about 30 days and the rate was the best interest rate there. There were no points associated with it either, which was really good. They gave me a credit instead of a point and the terms were so good and very favorable for me and my wife. It’s a fixed interest rate for 30 years. All in all, HomeDirect did a great job and I appreciated their efforts. I even told my mortgage officer that I would recommend her to other people and I have.

I went on the LendingTree and then, I got directed to HomeDirect. The application and underwriting process took a little bit longer than normal but it was my fault. I worked with Tim, and he was quick to respond and he was very personable. I got a 30-year fixed loan, and the rates and terms of the mortgage were very competitive. I was very satisfied with HomeDirect. The rates were low and they were easy to work with.

I went through Bankrate.com and at the time, HomeDirect had a attractive rate. It was among the lowest and I decided to refinance with them. The process went very well and pretty smoothly. But it took a little longer to close than I had thought. After I submitted all the paperwork and got all that taken care of, it still took three weeks to get it scheduled and to get the refinance to actually go through. And it was a bit of an issue because my mortgage came up for the next month and I had to go ahead and pay that unexpectedly because it took longer to close than I had expected.

I took a VA conventional, 30-year fixed loan with HomeDirect Mortgage for a home purchase. They were the first group that I spoke with and I liked my interaction with the individual that I was working with. Getting the mortgage was relatively easy. The application and underwriting process was relatively quick. We got the preapproval and after that, we submitted everything. The process went smoothly and took less than a week. Plus, the transparency and information were good, even in the areas outside the expertise of the individual I was working with. He went out of his way to obtain information or point me in the right direction to get it.

HomeDirect Mortgage's online application process was easy. Plus, the application and underwriting process was quick. My application took probably 15 minutes to fill out, and then DJ got back with me almost immediately. The fact that he cared really stood out and impressed me. During that time, my car was stolen and he was so sweet about it. He told me exactly what to do with the loan and always responded quickly. And if he couldn't, Michelle, his assistant, would reach out. He gave me a list of things that I needed to do to figure it out and told me to let him know if I had any questions. I don't usually get loans through the same place that I work through, but I was very comfortable and happy working with him. I felt like he was very objective, and he was very good that he kept everything confidential. I was happy.

Our realtor recommended HomeDirect for our first time home mortgage, and we had a good experience. We first contacted them to get preapproved and when we got that preapproval, we looked at different houses. We found the one we wanted, contacted HomeDirect about it and then we got the mortgage. The application and underwriting took about five weeks and the terms we got were great. The only issue we had was that HomeDirect had not put in our home insurance in time. We gave it to them on a Friday, and it wasn't put in. Our closing was on a Monday, so we ended up having to cancel that home insurance and restart a new one on Monday because it didn't work like the way they thought it. Other than that, we had a really good experience with Dick. We appreciated his professionalism.

We refinanced with HomeDirect, and they did a great job. Josh was really awesome, and he was a big factor why I went with HomeDirect. I was a builder for years so I had rapport with Josh. I just met him, but after chatting with him, I knew that he was gonna move things forward and get things done. I contacted him when I saw the interest rates drop and we talked about the feasibility of doing the loan. By the time we were done working on it, it was looking like we weren’t quite there for low enough drop in the interest rate. So, he said that he would keep an eye on the rates, and when they drop to a certain level, he would contact me. One day, he called back and told me that rates dropped to a point where it makes sense to do it. It worked out.

I was buying another home and I did a mortgage thing online where a bunch of different mortgage companies pop up and call me. HomeDirect contacted me after getting my information from that. They offered the best rates so I went with them. The application took less than a month which was super quick. My lender, Ryan was fantastic. I will definitely use HomeDirect's service again. They're super professional and super quick to get good rates. They were awesome working out of state with my Realtor and title companies.

I needed to buy a house when I got down here in Texas. A family friend helped us out and he got us in touch with HomeDirect. After everything was said and done, HomeDirect gave us a better interest rate than anybody else did. So it was awesome. The application and underwriting process took some time and it was roughly 30 days. There was a lot of things that they were asking of us that we needed to provide, and we did. It was kind of a back-and-forth. But there was good communication between myself and the two ladies that were helping us. So it turned out great. It went smoothly. We’re happy.

I needed to buy a house. I went with HomeDirect for the mortgage because of the closing cost for less. Their application process was fine. However, there were two things that were excessive. One of them, my mortgage broker guy got the underwriters to back off on it. He was great. He was just wonderful. He was on top of things. He informed me of what’s going on, where we’re at and answered all my questions. He made me feel like he was on my side, helping me get things done. The terms and rates were good, as well.

We were looking into refinancing, and I went on Zillow and HomeDirect had the best rate. I filled out the application form and then submitted it. Then, the rep called me back and locked me in to where the interest rate was in. The application and underwriting process took about three days. I had to submit any extra documentation for the underwriters, and it took a while to get everything closed but that's due to the number of loans that they had. We were cleared through underwriting quickly and waited on the closing process. I'm very excited and happy with the rate and terms of the mortgage that I received. Working with HomeDirect Mortgage made things a lot easier than a normal refinance process.

We're pretty savvy about looking online for quotes and who's got good reviews in the market. And so, we gave five companies a shot and HomeDirect Mortgage's interest rate was a little bit better than the others. But that's probably the only thing that they did right. The loan officer was unresponsive, so was his assistant he sent me. We sent questions and he was combative. He kept going back to the excuse of he was the lowest in the market and that's the reason why he's so busy and he ain't got time to answer questions, and he can't get back to us. After we signed and agreed to go with HomeDirect, I barely talk to them. One time, I reached out to them and I said, "Hey, reach out to me. Let me know at least what's going on, even if it's text or email, or something." And the person responded with, "Look, I can't be calling you every day to tell you what happen. This is a process."

HomeDirect's rates were better than anyone. They were very fair, lower than everyone else I saw. I did an online quote, and then, once I did that, I faxed in whatever information that they needed, and it went pretty smooth. The customer service team was very good and had a quick response. When I did an application with Veterans United, they would let you take pictures of your documents on your cellphone and just send them that way. That was a little bit easier than emailing, and faxing, and scanning. I hope HomeDirect could improve on that. But that was about it.

We were building our home and we were looking for a bank who would be able to finance it. Several different banks gave me a call and we went with the one who was the most accommodating. His name was Joshua and he was a banker we went with through HomeDirect Mortgage. Everything worked out. The process was pretty streamlined and easy. I've never had any issues with communication and the response. Everybody that I've gotten to talk to were very responsive. Also, the rates and terms were outstanding.

HomeDirect Mortgage looked like they had the best rate when I was looking on Bankrate.com. I got the conventional program from them and the rates were good. I'm very happy with the rate. My agent was pretty responsive, so the underwriting process was much less painful than the one I went through before. His name was Tyson and I was very comfortable working with him. If I texted him, I'd hear back from him. And if I called him, he'd call back. And that's what people are looking for, somebody to actually communicate. The last time I did a mortgage, there were always hiccups, and they were losing things and having me refax up there. But I didn't have any issues like that this time with HomeDirect. As far as home mortgages go, it was a pretty good experience. The process was pretty smooth.

HomeDirect's process in obtaining a mortgage was fine and very easy. It took almost six weeks in total. The rep was really good. They had some problems with the title company, but that was fairly simple. It was all worked out pretty easily and it went very well. The terms were exactly as I expected too.

The price of the house was going up and I wanted to take advantage of the interest rate drop of HomeDirect. Also, their closing costs were way less than the other quotes that I got. I refinanced and got a conventional loan. I did the application online and I got a call from them the next day, which started the process. It was all simple. The application and the underwriting process took almost a month just because of me not getting back to them for a couple of days. The interaction with the customer service at HomeDirect was great. I talked to Tyson most of the time and he was quite good. He was down-to-earth and answered all my questions in a timely manner. He took care of everything and I was happy.

I was refinancing and Tyson was the guy I did it through. He was not through HomeDirect because my mortgage was sold to them, but he was fine. I applied online and the refinance was easier than the actual mortgage process. The only time I had to do anything in person was when the notary was sent over to sign all the documents. The rate and terms of the mortgage were competitive and good.

I was buying a house. I’ve used HomeDirect multiple times over other lenders, and it has the lowest rate across the board. I didn’t see any others that were lower. They also have good customer service. The process was very painless, very easy, and straightforward. The rep was very responsive and knows his business as well.

I wanted a house and I was a first-time homebuyer. I applied with HomeDirect Mortgage and with my bank but HomeDirect came back with better rates and so, I went with them. The online application process took a day or two and the interaction with the customer service was positive. I got a house so, working with HomeDirect was good. Also, I paid my bill online. So, it worked out well.

The process with HomeDirect took about eight weeks, and that was just because we were going back and forth as to which house we’re wanting. The application went real fast. We got our preapproval like ASAP, got the rep all our documents, but then it was on our end, we were sitting around looking at different houses. The first home we went for with him, it fell through. So, then it took us a minute to find another one. But after that, everything with underwriting went smooth and quick.

I wanted to purchase a new home, and I’ve had Home Direct previously so I decided to work with them. I initially submitted an application to HomeDirect and then, I was contacted. From there on, everything rolled out in the way it did. I dealt with two main people and I was comfortable working with them. If I had any concerns, they usually addressed it through email or phone.

The lender, Julianne, was recommended. I’m in the military and several other of my coworkers have used her personally, and I got great feedback for her so I chose HomeDirect. The application process was very easy and very transparent. The rate was also very good. Other people congratulated me on getting such a good one. This is my first time purchasing a house so I didn’t know what to expect but Julianne definitely made it easy for me. I would recommend her to any first-time homebuyer. It’s a stressful process within itself but when you have someone that is straightforward with you and gives you all the information that you need to make a decision, it ends up really well.

I was buying a house and HomeDirect had the best rate available plus, their customer service was on point. The application process was simple and it was just so very easy. They sent me a link, I went online, did what I have to do and it was done. I had a response within a day or so once I filled out the application. Sam, the guy I spoke with, asked me some basic questions and he gave me a good feeling from the get-go. The other companies I looked at were very reputable companies, but Sam and the lady I dealt with at HomeDirect were just above and beyond. Anything I needed, they were there. Anytime I called, they answered the phone. With the other companies, I had to leave messages and send emails. So, it worked out perfectly. I’m in a new home that I love. The rate that I received was excellent and being so low, I’m paying less than what I thought I was gonna pay. It was affordable. So, life is great.

We were selling our old house and buying a new one. I approached some other banks, but Matt called me and told me that HomeDirect carried the mortgage on my other, so he asked if we could also do business with them on our new house. So we ended up getting a VA loan from them. Since I have been with them before, the application process was pretty straightforward. I sent them the paperwork, and they approved it in less than 30 days. But they asked me the same documents twice. They should have got that the first time. But some of that also had to do with the fact that I was dealing with Matt's assistant on a couple of occasions rather than him. But overall, the process wasn't long and drawn out and it didn't require a lot of jumping through hoops. Matt worked well with me and I've recommended some friends to him. They had a good experience with him, and he did their loan in about three weeks.

Matt from HomeDirect called me and asked me if I wanted to refinance my loan. I said yes because he made sure it had dropped a half point. I used Matt before and I trust him. We have a great relationship. The process went incredibly easy and was completely painless for me. I did hardly any work. Matt collected all the information directly from me, and did the work.

HomeDirect Mortgage's interest rate was significantly lower than other lenders. I went with them and found that their loan specialist, Tyson, was very flexible with the multiple extensions I had to do with the house not finishing up when we thought it would. Though I see the interest rates have now dropped, that was out of HomeDirect's control. Overall, I had a good experience with HomeDirect.

HomeDirect reached out to me and let me know that they can lower my interest rate significantly. I refinanced and went through a very easy, quick and painless process. It was pretty straightforward. I've purchased houses and done a bunch of refinancing and this has been the quickest refinance of them all. It was through email for 99% of the time and when I emailed HomeDirect, their rep got back to me within a couple of hours at most. He was extremely responsive and when I was working with him, I was fully comfortable. I was fully satisfied with my experience with HomeDirect.

I liked how by refinancing and staying with HomeDirect, there was less paperwork and the process would be easy. It would be a matter of time to get documents to the underwriter. He had already proven the credit-worthiness and the value of the home. Furthermore, the interest rate would be the same so it didn't make any difference. HomeDirect's staff was tremendous to work with. I worked with Richard and at that time, we had a lien that was not covered when we first bought the place from new construction. Richard got that resolved in about three seconds. He looked at the lien and immediately knew what to do. We have title insurance and he had it taken care of as well. The process continued with zero interruption. Overall, HomeDirect was a good outfit to work with. If a friend wanted to go through a non-local like that, I would recommend them highly.

I was paying way too much to rent. I have four dogs, and I felt like it was really hard to find places that would let me have dogs. I took a new job in St. Louis, which kinda meant I knew I was gonna stick around for at least five years. If I would be given money, I might as well take advantage of the opportunity. So I got a 30-year fixed conventional mortgage through HomeDirect. My mother’s long-term partner recommended them. That was where his previous home loans had been through, and he said nothing but really positive things about his experience and the way they handle loans in general.

I shopped around for other rates and HomeDirect Mortgage had the lowest rate that I could find. It was the best one and Navy Federal cannot top them. It was simple working with HomeDirect and the application was quick. When I applied online, I got a call within an hour from the rep on a Sunday night and sent all the paperwork. The rep got all the stuff I needed. He was easy to get a hold of, easy to talk to, straightforward and honest. There were necessities that you have to go through during the underwriting process such as the appraisal but once everything was in, it was done. HomeDirect got me my first home, so I’m no longer paying rent.

I was looking for a house and it was easy and quick to apply for a mortgage with HomeDirect. We were constantly waiting for something to go wrong and it never did. The rep, Matt, was well-organized and he was able to ask questions fairly quickly. Our experience was great and the rates and terms were awesome. I’ve already recommended HomeDirect to other people.

We went to Bank of Oklahoma, asked them to refinance for us, and ended up with HomeDirect Mortgage. We got a 30-year fixed loan and the process was very difficult. All the paperwork we had to fill out was incredibly rushed and last minute. We received the paperwork during the day, and then get a text message several hours later saying they need us to complete the paperwork that night. There was a lot of them and everything was through email and a couple of phone calls.

HomeDirect Mortgage was fantastic. The interest rates dropped much lower and when I reached out online, somebody called me and we talked. They told me what rate I could get, and then I got a VA loan through BOK. Sam was awesome. We talked on the phone and we worked things out.

I got a loan for an investment property and the HomeDirect loan officer gave me a competitive rate that was better than the other person I was talking to at the time. She gave me what I asked for in prompt time. When I said somebody was offering something better, she met it and she was super nice.

My daughter is a realtor and she told me everything that I needed before the process to get everything ready. When HomeDirect asked for whatever they needed, I just scanned it and emailed it to them. The rep that I worked with was more than awesome. Everything was perfect. There was no stress at all. Everything that HomeDirect did impressed me because it was so easy when they did everything from start to finish. They told me exactly what I needed and once I sent it through, there was no problem. I didn't have to do anything, or come back and say they need something else.

A friend's recommendation led me to work with HomeDirect Mortgage. I got a conventional loan from them and their online application process was convenient. However, it was a bit confusing sometimes when I get updates. I just don't know which one I need to act upon. One time, I was trying to sign, and the man told me, “Don’t sign this one. It’s not finalized yet. I don't know which one is final. Still, their reps are very reachable. I worked with Matt and he was very good. I was very comfortable throughout the process. I wound up with a competitive rate too. I fully recommend Matt and HomeDirect to my friends and family members.

I shopped around and found HomeDirect, and they were accommodating to my needs. I was refinancing an old loan and the application process online with HomeDirect was fine. The follow-up that I got from HomeDirect was not very good. I wasn’t aware of the meetings I was supposed to have with lawyers. They popped on me unannounced or with less than 24 hours’ notice. HomeDirect should let people know that papers are being signed and give them plenty of notice. Also, their rep's follow-up was not very good after the loan was approved, but he did a good job initially.

HomeDirect had a good interest rate and I researched a bunch. I also really enjoyed the person I worked with to get my loan. DJ was awesome. I’m very satisfied with HomeDirect as far as the whole process of getting my loan through them and how quick it was. As far as their customer service, it’s been good. But as far as making a payment, I’m dissatisfied. I’ve been having a lot of issues with the automatic payments. I went out and set up my automatic payments in May. They called me and said, “Hey, you were due in June,” but it won’t even let me do an automatic payment until July 1st. So, that was a snafu. I was technically delinquent by a month so I wasn’t happy about that. I’m never delinquent on payments ever.

I saw HomeDirect's information and I called the number, and the lady that I spoke to, Kathryn, was able to break things down. She was really informative and friendly. She was always quick to respond and she was available on the weekend, which was fabulous. I knew that if I emailed her, she would be responding within a couple hours at the most. I got a VA home mortgage and the process was the easiest I’ve ever experienced. I felt very comfortable. They were excellent which makes me wanna do another loan with them.

I was getting out of my rental unit and wanted to see about owning a home. I obtained a real estate agent and that real estate agent recommended HomeDirect. We started talking to them and everything went good. The application process was very smooth. It took my wife very little time and effort to get the needed documents and fill out the paperwork. However, the agent, Tyson, did seem like he didn’t communicate very clearly or wouldn’t promptly get back to me. There were certain concerns and questions I had addressed during email, and they were never ever answered. I was a little disappointed in that, but for the most part, he was okay. He did his best to get the loan going. He did the best to fix the loan when the problems arose. It was a weird loan and he hadn’t done many of them. He even said that was the last one he was going to do.

I refinanced the loan I originally had with HomeDirect. Everything was great and their people were tentative. They showed eagerness to help us get the best rate. Now, I've cut my home payment down by half.

I got a mortgage from HomeDirect to buy a house. There, I worked with Matt and he is the absolute man and I went with this company because of him. I was in the military and on my other house, I’ve been getting all these calls for people to streamline. Though I'm not in the mortgage business, I know more than what they were talking about. I called Matt and he knew everything. He was on-point and very intelligent. He refinanced my last house, I sold it and then I built a new one which he refinanced as well.

HomeDirect's rate and terms were the best I could find. Also, their mortgage banker was extremely responsive. I liked the fact that she was always available on the phone and took care of the questions I had right away. My application was processed quite quickly and my experience was fantastic in every way. They made my life pleasant.

I was buying a house and looked into a mortgage with HomeDirect. Their rep Julie was amazing and she was able to get me a good rate. She got me through the process with the bank. I provided her all the necessary paperwork and the inspection at the bank fell through. They had to rush order on the inspection to get it done before closing. They had to cough up the extra money to get an expedited inspection but they were able to get it done and everything worked out fine.