Select Home Warranty Reviews

The price was definitely right. I got 3 years of service for slightly more than our old Home Warranty Company. Who knows how the claims service and process will be until we need it.

They cover everything that I was concerned about and Toney the sales representative explained everything in detail and also brought something up that no one else ever mentioned before about the senior savings plan. Which can save me quite a bit of money. I really appreciate that and Thank you again. With one less thing to worry about.

I had been looking for coverage for appliances, AC, etc. Select Home warranty came up for me and I called them. I spoke to a young man named Dylan. He was amazing. He made everything so clear and easy for me. I was delighted. I was able to get a policy with him that I could afford that made sense and actually sound like pretty much of a bargain. I had read reviews which helped me make my choice, but honestly, it was all Dylan. Dylan was just amazing. He explained everything to me so well so clearly that it became an easy decision to make to take advantage of select home warranty. I start my coverage in October. I will definitely visit this site again.

Really good customer service, a plan to fit exactly what I needed. Excellent pricing, and discounts. I have contracted many of these companies ...now that they have my money, let's see how the service end goes.

Select Home Warranty was very nice and thorough. But it will take time for me to see if they actually provide everything they said. If they do, I will sing their praises from my roof. Thank You.

It took 3 days for a contractor to contact me and 4 days for the work to be performed. My air conditioner was not cooling. It was 92 in my home for 4 days before someone came out. The problem was the motor fan is not working. The contractor contacted SHW and reported the issue. Another day has passed and no contact from SHW. I’ve now called 3 times and still no resolution. The company cannot be trusted. Do not ever signup with them. I was a member for 5 years and just signed up for another 5 years. It is not the same company! DO NOT USE THIS COMPANY,!! They don’t care about who I am or my family living in extreme heat, and it’s still not resolved. I’m gathering I need to get and attorney involved.

This is the worst company I've ever done business with. The customer service is atrocious and they try and nickel and dime at every corner. I don't think I would even sign up again if it was free. I've wasted more hours on the phone with customer service than would ever make this policy worthwhile.

BUYER BEWARE!!! Select Home Warranty has been one of the worst companies I have dealt with. I purchased a home warranty expecting it to provide some level of protection when something went wrong, but my experience has been extremely disappointing. I have now called them for two separate claims. For my first claim, my plumber charged me $600, and Select Home Warranty only reimbursed me $85. Now I have a hot water leak, and they have completely denied the claim. And GOOD LUCK trying to cancel your policy if you're unhappy! I called to cancel and instead of simply honoring my request, they kept me on the phone while repeatedly trying to convince me to stay and upsell me. If a customer is unhappy and wants to cancel, it should not be this difficult.

Excellent pricing. Good evaluation of our needs and matching them with a good policy.

With extreme disappointment and frustration, I strongly warn all potential customers to avoid Select Home Warranty. It is nothing more than throwing your money away. Over the years, I have filed multiple claims and not a single one was resolved to my satisfaction. They consistently find loopholes to claim issues are not covered, leaving you to pay out of pocket. Their processing time is incredibly slow, meaning your appliances remain broken for weeks or months. Furthermore, most technicians avoid working with them and rank them as lowest priority due to poor communication and payment issues. Save yourself the time and energy and look elsewhere for a reliable warranty.

I would not use Select Home Warranty for anything. Tried to file claim on Air Conditioner 9/6-told us to get our own Tech out - we did. Talked to our tech on Sunday the 9/12, after back and forth, Select told me the air conditioner was not covered under a fine print in their paperwork. I don't have time to read every contract. They claim a power surge is not covered. I would not use this company for anything - They are a real rip-off. Do not use.

Price was reasonable but telephone response is so lacking. I have been trying to cancel my policy.

Three years of paying for a warranty, and apparently it means nothing when you actually need them. I am beyond disappointed with Select Home Warranty. We’ve been paying them for nearly three years, and when we finally needed them for a major issue with our air conditioning system, they found a reason not to cover it. Their contractor blamed the problem on electrical damage from a storm. Except there hadn’t been a storm in over a month. So I did what any reasonable homeowner would do and paid to have my own HVAC company come out and inspect it. Their diagnosis was that the problem was due to old wiring and the age and deterioration of the unit—not storm damage. Did Select reconsider? Nope. Instead, they denied the claim anyway, changing the explanation from it supposedly not being normal wear and tear to calling it an excluded electrical failure.

They don't even deserve 1 star! I looked at all these different sites to get recommendations and SHW was supposed to be one of the best. Just had to use it for the first time and found out that they will not cover HVAC. Compressor went out due to normal wear and tear from an electrical failure which is the number 1 reason they go out. When I made the warranty purchase, they assured me they cover everything. People buy a home warranty for peace of mind. SHW is a piece of S--T! It's 100 degrees out and they don't even call or email to say they are not covering it, and we are now 48 hours later, and they deny a claim, which is the entire reason people buy the warranties. I will be sharing this with everyone. Find a different warranty company because SELECT HOME WARRANTY is a TOTAL SCAM!!!

Confidence trickery is my opinion with this company. I was in the market for a cheaper home warranty than my previous one, because they were getting expensive every year. I found Select Home Warranty thru Google search. I spoke to a person who brought down my price 3 times. I was thinking, "This is good. They are willing to work with you." He even got my deductible down per call. What I don’t like is they don’t really disclose fine print. I asked for the highest plan they have so I don’t have to worry about anything. My contract was yearly because it was cheaper. My second year with them, I called in because my ice maker broke on my fridge. They told me that it wasn’t covered under my plan and that is an additional cost.

I am extremely disappointed with Select Home Warranty and the way my HVAC claim was handled. My Trane air conditioner stopped working, so I filed a claim. Select Home Warranty sent a small company after about two days. It appeared to be more of a handyman-type company, and it was very difficult to find reliable information about them online. After inspecting my Trane system, they told me that they could not diagnose or repair it and that I needed a Trane specialist.

Total frustration. Sales folks are polite and make promises that aren’t covered. Everything is denied in the small print. Can’t get calls back from claims folks, and most claims reps speak broken English. Save your money and stay away!

My experience with Select Home Warranty has been extremely disappointing. I purchased and paid for a home warranty expecting protection when something went wrong. Since purchasing the policy, I submitted three separate claims, and none of the three resulted in coverage. After that experience, I decided to cancel my policy. I called Select Home Warranty and specifically requested cancellation. I was told that my policy was canceled. Weeks later, I still had not received my refund. I called again on August 21 to ask where my refund was and was told that refunds take time.

I will not give them a zero because they DO respond, and they HAVE come out and occasionally even helped! But MOST of the time, if they do help, they will offer only about 1/3 of the actual cost of fixing or replacing the item. Often they find loopholes. For instance, today, when I submitted a claim on our AC system, they told me they didn't cover leaks. WHAT? When I finally need help with the AC and Furnace system, they now tell me they "don't cover" leaks. This happens a LOT. I do NOT recommend this company. If I had to do it again, I would NOT use them. I have used the old Sears Repair Service warranty, and they were GREAT! This company is just a little better than nothing. But you have to do a lot of work to get not much.

I would have given a rating of negative zero if this rating exists. Select Home Warranty is just a scam. My gas oven does not work. The home warranty company sends a technician for a diagnosis, which I have to pay $75. The defective part, "the igniter," was approved and covered by the home warranty company; however labor for the repair is not covered, which I have to pay out of pocket. Isn't it ridiculous? They state that one of the paragraphs 9.1.2 mentioned about installation, but from what I have read, installation is not covered for "non-covered" parts. And that paragraph clearly states, "This policy covers mechanical breakdowns".

My dryer would not dry the clothes no heat and I called to get it looked at. I kept calling for 2 months and they kept saying they couldn't find someone to come out. I finally got someone myself and they said they wouldn't pay for it if it wasn't someone they assigned. Finally they got someone. He showed up and said it would be $100 and I tried to explain no my deductible was on $75 he said if u want me to look at it then it's $100. I called Select but of course couldn't reach anyone and didn't want to have to wait another month! He looked at it for 2 minutes and said make a claim i cant get that part so it's not fixable. Didn't look anything up nothing. I called select the next day and they gave me 200 on my 1000 dryer only 2 years old. Next time I called for an issue they did the same thing wouldn't get anyone to come out and stated if I got someone myself I was taking the chance of them not paying. They were the worst!!!

The WORST home warranty plan on the planet!!! Don’t waste your money! They don’t have technicians that’s a lie they tell you to find your own and then fight with you why they can’t cover it! They keep telling me my plumbing issue is not covered because I don’t have septic system coverage but it’s in the city I don’t have a septic system! BEWARE. DON’T SAY YOU WEREN’T WARNED! They aren’t even registered with BBB

I am deeply disappointed with the service provided by Select Home Warranty. When I signed up, I expected reliable coverage and support, but my experience with the claims process has been incredibly frustrating. The last three claims that I had with them have been a complete failure on their part to honor our contract. I’ve had to pay for parts for a dishwasher repair, repair a plumbing job myself because they refused to accept the responsibility of the repair and insisted that the problem was something other than what it truly was.

What a clown show!! Tech sent out from Left Coast air was incompetent, stated we needed a new compressor for our air conditioner. One week later no report sent to SHW. Near impossible to reach Left Coast air via phone. No follow up from Left Coast air. SHW was to find another vendor to address the issue but failed to notify us and I had to find out via a call to customer (non) service at SHW. In the meanwhile my wife had a friend of our Handyman look at the unit and he repaired it within 10 minutes and no need for a compressor. SHW would not refund me the $75 service call fee. Horrible experience!!

Before I purchased a warranty from them I asked the sales person for a sample copy of the contract and was told I couldn't get one but I had 30 days to cancel and get a refund. I purchased the warranty and after reading the contract, I discovered that the sales person mis-represented the coverage. I immediately called and cancelled the contract expecting to get a refund. To make a long frustrating story short, it took them 4 months to refund my payment after repeated calls and experiencing their stalling tactics. Be forewarned!!

I had a terrible experience with Select Home Warranty. When my refrigerator ice maker stopped working, I contacted them expecting it to be covered under my home warranty. To my frustration, they refused to cover the ice maker, even though it is an integral part of the refrigerator. The experience was extremely disappointing, and I felt that Select Home Warranty did not stand behind the coverage I was paying for. I would think twice before purchasing this warranty, and based on my experience I cannot recommend them.

Not sure about the individuals that gave this company a 5 star review.. Must not have been about their furnace.. I started a claim in February after my furnace stopped working. I contacted SHW and submitted a claim. Months went by, I called and they tell me that all of their techs are busy so I should find one myself.. (this should have been my first clue that this company is worthless) I finally found a heating and air company that is willing to work with a home warranty company. They come out, looked everything over and said that the heat exchanger is cracked and blowing the fire out of the furnace instead of blowing inside the unit.. Now the exchanger is one of the more important parts in a gas furnace..

I should have checked the reviews before I purchased. It appears I'm not the only one who is having this issue with Select Home Warranty...by far!!! They told me it is more efficient to replace my appliance than to repair and offered me less than half of the replacement (approx. 40%). So as you can imagine they do not provide the peace of mind a Home Warranty is supposed to provide....far from it! Not only are they not covering the replacement cost but they won't even cover the installation.

STAY AWAY FROM SELECT HOME WARRANTY. After a year of paying $47.95 every month for Select Home Warranty’s Platinum coverage, I can confidently say this has been one of the most frustrating and disappointing services I have ever paid for. The problems started when I actually needed to USE the warranty. I filed a claim for an electrical issue. It took close to 10 days just to get the claim approved and a contractor assigned. The contractor Select sent could only come to my home between 3:00 and 7:00 PM and could not accommodate another timeframe or even a weekend appointment. I live in a normal, populated area, so I asked Select to assign another electrical contractor.

Don't fall for their low annual or monthly subscription price! I filed a claim for my garbage disposal and they said it's only covered at $75 for the unit (only). So I purchased one for $119 at Costco and had it installed, paying a total of $408 out of my pocket. Next, my microwave oven stopped working. I filed a claim and Select said they only cover $135 for the unit (only). My microwave is Samsung and they cost more than this. Plus, to have it installed, will cost even more. I should've renewed with my previous home warranty company. SELECT HOME WARRANTY is useless.

Two unresolved claims, no technician for weeks, and still not reimbursed. I strongly recommend that anyone considering Select Home Warranty understand our experience before purchasing a policy. In mid-July 2026, our A/C stopped cooling our home. The temperature inside eventually reached approximately 88 degrees, and we had three young children in the house. Select told us they could not provide a technician for several days and specifically advised us that we could find our own technician if we could get someone there sooner. We followed those instructions.

Today is 9/6, on 8/10 I called them due to air going out. On 8/12 someone came out...basically let me know the issue but stated due to the age of my unit and cost of repair it would be best to replace entire unit. He said it would take 2 days for Select to get back to me. They never did. When I called they said they would call contractor and call me back...They never did...I called again...While on the line I was told the contractor said he was waiting on parts to come. I said with no approval and what parts...then told contractor said it was just a freon leak. I reached out to my corporate connection James **, who said he would help with cost but does not cover freon leak...I told him it was larger than that and he stopped responding to my emails.

Charlotte, NC 28277. After paying $500+ and never having a claim until this Wed 9/2. I request washing machine service via the portal. I never got confirmation that a tech was dispatched, so I called customer service. The 1st CS rep told me, GE is a partner and that they'd do the service. He called GE, but nobody answered, so he found another company G&J. He said, "They will be out to your home Wed between 2-4." I was like WOW and filled out the customer survey for an additional month of coverage.

The representative rushed me into getting their business, even that I asked him to give me a day. It was my fault I know to let me rush into that decision. After revising the contract, I found that there were too many exceptions. I called to ask for clarification but the person was not helpful at all. I just wanted reassurance, and I didn’t get it. So I made the decision to cancel. When I called to cancel, they put me on hold for a long time. I called again and again, and every time they put me on hold. Finally, I sent an email canceling. They answered with a case number saying that someone will contact me in 24 hours. I really hate people like that, rushing potential customers into signing when is evident that they’re not ready. I’m glad I canceled since their attitude and lack of good customer service practices told me that to file a claim with them would have been a nightmare.

I do not like this company and will not renew. They send dubious companies for repairs; they do not offer a convenient chat option to ask questions (like most other home warranty companies). You can initially place your claim online, but after that, you cannot chat or email concerns, they force you to call their Indian-based call center and ask them 10x "what are saying? I can't understand you." When you are already frustrated about addressing what is broken in your home, this makes it SO much more overwhelmingly frustrating. If any company should have a chat system, it's them.

They refused to send out a technician although I stated that I was willing to pay the service fee to determine the issue. Someone behind the desk decided that I had "condensation leak" in my heater that was not covered. It was NOT a condensation leak...

Do not sign with this warranty company. They will low ball every claim you bring, they will intentionally delay any responses, and they will put you on hold for hours at a time so that you cannot cancel your policy.

This had been the worst home warranty experience. Very unprofessional phone agents, and no follow up. I would not recommend this home warranty. I had a very good experience in the past with Old Republic Home Warranty and I regret my decision to try Select Home Warranty due to their offer of two free months.

SHW was one of the worst home warranty insurance companies I have ever dealt with. I didn't have to use them too much, yet the three claims over 4 years I did have was always an issue. The lack of communication on their end, then they would close the claim without even speaking with me, causing me to have to start a new claim. The only time they wanted to resolve is when I would ask to cancel my policy. Even with cancelling the policy, they dragged their feet on it, trying to keep charging my card until I had to finally close out the card I had on file. I would not recommend anyone to use them ever. They may be cheap, but I promise you, they are not worth it. Also, you have to pay $75 just to cancel, regardless of how long you have used them.

They bombard you phone calls, text and emails to get with about updates and contract lock in which they want payment upfront. I requested a refund of my first year which I paid for before the attack to lock in future years upfront.