Select Home Warranty Reviews

I have been a customer with Select Home Warranty since 2024. $40 a month, $65 fee for a service tech to come out seemed fair. I filed a claim for my dryer, it was only a little over a year old, they came out and fixed it. They were good to fix little stuff here and there. When my heat went out last year, they denied my claim, offer to assist with $100 on a $1000 bill. I paid the $65 cash to the service tech when he came out. And then 2 months later I received a bill from the same company for $50. Their charge to come out was $115, after I paid my $65, Select Home Warranty refused to pay the rest so the company came after me. I called to cancel on June 18, my acct is current, payment was made on June 3rd coverage for the month. I am being charged $75 cancellation fee, and coverage stops today on the 18th. Charges are not prorated and I do not receive a refund. This is bad business. I do not recommend signing up with Select Home Warranty.

I am extremely disappointed with this company and the way they handle claims. I purchased this warranty expecting peace of mind and support when something went wrong. Instead, every time I have needed assistance, I have been met with excuses, delays, and endless obstacles. It feels like there is always another reason why my claim cannot be approved or why the company cannot fulfill its obligations.

This is the first home warranty I purchased for our 5 yr old home in Santa Rosa, California. From my research, I thought Select Home Warranty was recommended by others, however, my first experience with an oven repair was horrible. My Wolf electric oven's touch panel was not responding. My first call with Select HW to begin my claim was fine. I received an email providing me with a repair service called American Home Solutions. After making the initial phone contact with Peter at American Home Solutions, I received an appointment for the next week. No tech showed up that day. I called and got voicemail. No one returned my call. Then I sent 2 text messages to Peter. No response. The following week, I called again. I got another message a 1st appointment was scheduled. Peter said I would be responsible for $60 tech fee at service. No tech showed up.

This is a horrible business. I put a claim in weeks ago. All I got was that I needed to hire my own contractor to come out because the ones in my area were all booked at the same time. I’m paying monthly for nothing. Needless to say I am canceling and going with someone else. Do not use Select Home Warranty!

I have made five claims since 12/25 and none of them have been resolved. Four were denied without a technician diagnosis. After a lot of arguing, I was finally able to get them to send a technician for my dishwasher claim, it was also denied. Select claims the technician said he cannot find the part needed to fix it. Now they refused to give me the technician's information. I demand my money back.

Worst service. My Air Conditioning is not working and it's been 4 weeks now, still issue did not get resolved. The first contractor said the AC needs to be replaced with a new one. Warranty company assigned another contractor who said that they do not work on the brand. Company assigned another one and he said it needs to be replaced and then warranty people said they have requested for a quote. After that they said the contractor is unresponsive and said waiting for him to respond, for 7 days. Then they said they are assigning another one. This continues.

The worst I have ever had!!! My Ac went out in the 1st of June. Had family visiting. Called them put in a claim two days later heard nothing. Called them was told waiting on someone to come look at it. This went on for days. Finally they said get your own person. Called had to pay $75 out of my pocket. Sent them the the work order. Days went by again. Called them was told they need pictures of the unit. Sent it. Called again two days later. Was told I need serial number. Took a picture of that. Called again two days latter. Was told I need 2 years of service receipt. I told them I did have any this. Was told when I bought the warranty was told that would not be a problem. Waited two more days. Called was told they are waiting for the back office to respond. Waited two more days. Called and was told they will give me a $125.00 to fix a broken ac and was not going to go give me my $75.00 back. I cancelled with them. 3 weeks with no air. Just a runaround.

Select Home Warranty excels at advertising. Their commercials, marketing materials, and promises make it appear as though homeowners can rely on them when major systems or appliances fail. Unfortunately, our experience has been the exact opposite. As both homeowners and landlords, we purchased five-year plans covering two separate properties. Since then, we have learned that Select Home Warranty appears to have a process designed to delay and ultimately deny claims, regardless of whether the issue is large or small.

I am beyond frustrated with Select Home Warranty and will be cancelling my policy. I submitted a claim in good faith, expecting a technician to be sent out to diagnose the issue. Instead, my claim was altered multiple times after submission. On three separate occasions, additional details were added to my claim that I did not provide, and those added details were then used to justify denying coverage without ever sending a technician to inspect the problem. How can a company determine the cause of an issue without having a qualified technician evaluate it? The entire reason customers purchase a home warranty is to have professional diagnosis and repair assistance when something goes wrong. In my case, Select Home Warranty made assumptions, modified the claim record, and denied coverage before anyone even came to my home.

The absolute worse company of any kind that I have ever dealt with. I'm pretty easy to get along with, but bought coverage a year ago and last month my washer died. I made a claim and the technician came the next morning to analysis what was up with the machine. Paid him the $100 service call fee and he said they would contact me in a day or two with a decision. Still never got that a month later from Select, but the Tech sent me his copy and it said I would be responsible for his labor, it said that clearly which I was of the opinion when I purchased tha plan that I would only pay the service call fee, which I dd. That cost was going to be $400 for the repair and Select was paying for the part. This was a week later, so I started making the calls and emails to Select and of the dozen attempts I got a different response every time, so I went and bought a new washer and tried to close the claim and cancel the plan.

Absolute scam!! After paying years for the policy my oven broke and because they couldn’t fix it they wanted to send me $185 dollars check, have you seen the oven prices??? I called for them to send me the check and cancel my subscription and the supervisor tried to make me pay two extra months and a cancelation fee (which is more than $185) in order to receive my $185dollars, so basically holding me hostage!! I said I was not going to do that so he said he has denying everything even the check which was agreed by contract to send it to me.

I would give Select Home Warranty a negative star if that was an option. I paid for a Select Home Warranty in November 2023 for a 3 year policy. 2 years ago I had to use them because my air-conditioner wasn't cooling. They were able to send a repair man who explained that Select Home Warranty was one of the worst he had dealt with as far as coverage on air conditioners. I really didn't pay attention to him because I had already paid for the policy and had researched and felt they were one of the best. Freon was not included so that was $600. They did cover a couple of parts on my air-conditioner. Hint: reading reviews on sites apparently doesn't mean too much. May of 2026 I reached out because my washing machine was not draining and sounded like something was loose. I emailed Select and filed my claim and stated I needed someone to come look at it.

Like many others, I initially considered Select Home Warranty due to its competitive pricing. I was particularly impressed with their offer of 6 years of coverage for $3100. However, I encountered several issues with their coverage. Firstly, my Yard Sprinkler System experienced a malfunction, resulting in a broken Sprinkler Valve. Despite my request for repairs, Select Home Warranty declined to cover the cost. Secondly, one of my Air Conditioning units developed a Condenser failure. They compensated me with $600 for a repair that would cost approximately $7000. Lastly, the fan motor in my second Air Conditioning unit failed, and Select Home Warranty denied coverage for “electrical” issues.

I called him up on Monday because my AC went out so they said that on Tuesday between 11 and 5 PM technician wouldn’t show up. But then the next warning came and I got a text that my service call was canceled and now it’s been two days finding anybody to service. Really good service and you ask me.

I will never use this company again. Every time I try to file a claim, they say that this is not covered or that this part was an optional charge. For five years I have been in constant contact with them trying to get a claim filed and they will not reimburse me. They will not see my business again. I made a big mistake choosing this company.

I have been waiting 9 days for my dishwasher to be fixed. I called on 5/30/26 to get a technician to fix my dishwasher and got an appointment (through email only) on Monday. About 2 hours later, the technician called to say they would not be coming because it was too far (30 minute drive) and the appointment was cancelled. I called Select Home to reschedule my appointment and again I have to wait 1-2 business days to get another appointment. After not hearing anything during that time, I called back and they said they would escalate it to another department to get another appointment, another waiting 1-2 business days.

Most home warranty companies don’t offer coverage until 30 days after signing up, this company charged me those 30 days without the coverage! Then when I decided to cancel plan, they charge $75 cancellation fee, and they cancel immediately, even though, they had charged me for another 30 days! So basically, monthly price was not too bad but they charged extra first & last month so not much savings at the end! Their service when I needed it was mediocre and they didn’t cover a plumbing issue despite the fact that the plan I had was supposed to cover plumbing.

Buyer beware of lying sales reps. They tell you 100% lies of what is. Covered and total limits of liability. Make sure you read contract to verify all the lies they tell you just to have you sign up. Thank God I did and I'm canceling for sure. Go with American Home Shield instead. Much better liability limits and also includes unknown preexisting conditions or improper installations that are unknown and which causes breakdowns and no need to supply maintenance receipts.

Most frustrating experience. Quoted great price. First service call, no show, no return call 7+ days, plumbing issue. Finally got a live rep instead of dashboard process. Issue fixed next day. Decided to go back to AHS, even at higher cost. Sent email to cancel. Reply said I had to call to cancel. Called. Told the new month had just bill and I couldn’t cancel until next month. Called today, before my billing date and told it is now costing me $75 fee to cancel and then hammered for 15 minutes on the reasons I should keep the service with me still saying just confirm you have cancelled the service. So difficult to do business with them.

The phone Reps tries to be accommodating, but the company policies are definitely not customer oriented. EVERY REQUEST OR ASSISTANCE NEEDED, DOWN TO GETTING A COPY OF YOUR CONTRACT TAKES 24 TO 48 hours. Poorly run company.

I am not satisfied with the service that this company offers. They will send a technician out for your claim to say that they are handling the problem but they will somehow access the problem to state the repairs are not covered under the warranty. This is the worst company that I have encountered due to them not fixing anything ever. Please spend your money wisely and find another as they are not it if you want to be satisfied. DO NOT USE (SELECT HOME WARRANTY), they will not repair or give you minimum for your repairs.

My AC went out and their technician came out to look at it. He stated that there was a "high head pressure at the valve and my compressor was making a loud noise. And it could cause refrigerant loss." His recommendation was asked if he could determine what was causing the high head pressure compressor issue. And they denied the claim saying Freon is not covered. The technician even called them to let them no it's not a freon issue. But if the issue persist it could cause leakage. And all they hear is leakage and keeps focusing on that aspect. I have an asthmatic son and its 90 degrees in my home. I got this service to cover things like this. But they don't want to pay when it's larger items like AC, etc. This is not good business.

I purchased this home warranty and paid in full for three years. I have never submitted a claim until about three weeks ago. This was a waste of time and money because they did not provide a company to come out after several calls and no follow ups. Please don’t trust this company. I will not renew with them. The customer service representative was rude and horrible also. I can’t express my dissatisfaction enough. It’s just a big scam to take your money and not provide services. Worse company ever.

I have submitted 6 claims with them and they only came out to service ONE of them. Even that one, they shipped me the new part but would not come out an install it. I had to do it myself. I am trying to cancel my service and they continue to insist on trying to "upsell" me rather than cancelling the account.

I have had nothing but issues with this company. They have declined two claims since I've had them. Now my washer broke. They couldn't find a technician in my area, so I had to hire my own to come out and diagnose the issue (cost me $135, they have yet to reimburse me). I submitted the estimate from the technician on what it would cost to fix the washer and was told I would hear back from them within 24 hours if the fee was approved or denied. It's been a week today and still no reply. I have called every single day, and I'm told the same thing every time "your claim is in review, and you will hear something in two business days." It's now been 5 business days, and they have done absolutely nothing. I do not recommend! I would pay a little more and go somewhere else.

Since then, I have spent more than three hours on the telephone attempting to resolve this matter. During that time, I spoke with several representatives, including CJ, Tom, Paul, and a representative from the billing department. Unfortunately, I experienced significant communication difficulties during some of these conversations, which made it challenging to effectively discuss and resolve my concerns. In addition, each time I called, I was required to repeat the entire history of my case because I was unable to reach or be transferred to the individual who had previously assisted me.

Very poor customer service, very poor technician network and a big waste of money.

I purchased Select Home Warranty expecting assistance when appliance issues occurred, but my experience has been disappointing. The biggest issue is not necessarily the claim decisions themselves—it is the lack of communication and customer service when problems arise. When my washing machine door latch broke, my claim was denied on the basis that it was not considered normal wear and tear. However, nobody contacted me to discuss the claim, ask questions, gather additional information, or explain the reasoning. Instead, I simply received an email denying coverage. I also had a dishwasher repair that was not resolved properly. Rather than addressing the incomplete repair under the original claim, I was required to open a new claim and pay an additional service fee for another technician visit. In both situations, I requested that a manager contact me to discuss the issues. Despite those requests, I never received a phone call.

Very slow service every time I call, I put in a claim for a drain problem about 3 weeks ago. I had to get it done myself by another plumber. My dishwasher was leaking into the garage. They told me they will service garages but it was coming from my kitchen sink and I had to buy a new dishwasher. I am waiting on a response from my dishwasher can I get it reimbursed.

Rip-off! When I submitted a claim for my garbage disposal they claimed it would cost more to fix it than it was worth and sent me a check for $75! It cost $800 to replace it! Don't trust these people! They don't deliver what they "suggest" they will!