Select Home Warranty Reviews

The sales team will say anything you want to hear so they can make a sale. The company will not honor anything the sales team says. DO NOT GIVE THEM YOUR MONEY! LIARS. SCAM ARTISTS and they are unashamed about it.

This company has collected over $50 a month from me for over a year. I went to file a claim when my washer had an issue. I reviewed the policy and made sure it was covered. They are telling me I need to find my own repairman AND get the person to submit an invoice prior to any work being done. They are telling me they will not pay more than $100 without this and that I need to pay the $75 service fee meaning I might get $25 back. I have tried calling but only get people who do not speak English. No company will even come out for an estimate for less than $100 and no one is going to do that for free, then return after "approval." This means I have had no washer for weeks and there is no end in sight. I have asked for a refund of my premiums since they have no repairman. No response but tell me to call back. I am just paying to have it repaired and continuing to try to get my premiums refunded. Too late for me but maybe I can help someone else.

This is a terrible company. After 2 weeks of no response we were finally told we were "authorized" to find our own technician, which took another week. The repair was going to be $500 and we were only approved for $165, which is not what we were told or their contract showed for coverage amounts when purchased. The sales people speak regular English, but the entire operations group has a huge language barrier making working through the issue very difficult. It took several calls to understand our dishwasher wasn't nearly covered. Stay away and go with American Home Shield who we had prior, but switched to save a few bucks. Not worth it.

I decided to go with Select Home Warranty because they were listed as a top ten insurance company. Boy was that wrong! I had a water leak in my garage and called to make a claim. I was concerned because the representative began offering me a supplemental policy. When I asked if leaks were covered in my policy, she said they were. She was just required to read the prompt. Two days later I got an email stating leaks in the garage are not covered. I’ve been paying for a warranty policy and they had no issue with taking my money but as soon as I needed to use the policy, nothing is covered. Don’t waste your money because this company is only out to take your money without providing coverage.

This company is the worst. I put a claim to fix my stove which the only problem was I cannot adjust the temperature in one on my burner. They send a technician from MAJESTIK appliance. They came on July 2023. They “fixed”, they replaced the “right part”. 2 weeks after the “right part” get a short circuit. My stove was full of black fume. My neighbor call the fire department. My whole stove stop working. I called Select Home Warranty. They send me the same company. The technician told me that the part was wrong and affected my other burner, that they will order the part “again”. After 2 weeks I called them and they told me that select home warranty did not approve the work.

Select Home Warranty has to be the worst scam company ever. They mislead when you call to sign up and promise coverage they do not follow through on. The 30 day refund period is because they send you the contract after you signed up and don't expect you to read the fine print. I got stuck with having to pay $127.50 for installation out of my pocket and a $75 cancelation fee after I told them they are not authorized to charge my account. They are argumentative, rude and unprofessional. When you try to speak with a manager, I was told there wasn't one and I had to talk to the representative. All around a horrible experience and I ended up paying more out of my pocket than what the part was worth.

Select has yet to find us a repairman, we have had to find one every time. Every claim that they have approved has been for the minimum amount they are willing to reimburse which is far below the cost of repair. They state that the unit is old and they will give you a little bit of money that doesn't cover even a fraction of the cost. A warranty company should replace the unit, the age of the unit shouldn't matter.

I bought a 5½ -year policy from Select Home Warranty (“SHW”) in Nov 2022 for $2500. The following July my clothes dryer stopped working; Filed a claim online on 7/23; rec'd email & text messages on 7/24 that a tech would come 7/26 between 8am & noon. On 7/26: No show, no call. Rec'd email/text msgs on 7/27 that the tech would come 7/27 between 8am & noon. Again no show, no call. On 7/28 a tech arrived, diagnosed the problem & said he'd draft a report & send it to SHW, who would order parts & have them sent to me, then I should call the tech to come back to do the repair.

This "warranty" company is a genuine fraud. In the only claim I made, they sent out a technician, I paid him an $80 service fee, he invoiced them for the difference, and they never paid him or returned his calls. I think refiled the claim because the problem was not fully addressed, and they sent me an email stating that he had confirmed he was coming out to follow up. I called him, and he had received nothing from them. They also emailed him under another name. This company is just like the moving companies who under-bid a home move, only to hold your stuff hostage until you pay them 3 times what they quoted, only to change their name and reincorporate under a different name to avoid prosecution. THIS IS A FRAUD.

Purchased a 3 yr policy in July 2021. I have called 2 times for problems and been denied both times. When I asked to cancel the remainder of my policy I was told I would only get back $56 even though the policy was $459/yr and I have a yr left. Total RIP OFF. Denied coverage without even sending someone out to see what the problem is. AVOID! Called another company who came out and said the water heater needed to be replaced. Again not covered by them

I called for a repair for my refrigerator was leaking. Customer service basic off the model of my refrigerator the ice maker was not covered. I told them just send a maintenance person to check it. I waited a few days to see when repairs would be done. Customer service told me repairs was not covered and I needed to get ice maker coverage. I told them to cancel my coverage for I had paid $475.00 for a year with 2 months free. I got a repairman to fix refrigerator for $75.00 for a clogged self defrost line. I had my bank to request a refund of my money. The bank has not finished the investigation of the $475.00. But my bank has refunded my money until investigation is completed.

Select Home Warranty has been the absolute worst home warranty I've ever dealt with. Last Tuesday I submitted a claim because my AC died, 3 days after submitting the claim the provider came out and told me that it was just the motor which is only a $355 part. Now it's almost a week since I submitted the claim and the issue has still not been resolved. Twice I've called in and asked to speak to a supervisor and twice they've said that all supervisors are busy and that I'd get a call back within 24 hours which never happens.

One bad company you can meet for home warranties! One of my properties had an AC malfunction, they send a tech and determined motor blower is the issue. He had to file a claim with them to get it replaced. The motor blower is covered and it is taking them days to process it during extreme heat. They have very long wait lines on phone to speak to someone.

Select is far and away the worst home warranty company of the 3 I have used. They couldn't find people to dispatch twice yet did not communicate that. I was forced to fix myself. I bought and replaced major parts on a swimming pool and a sprinkler system (pumps, control panel). They would not reimburse. I attempted to elevate case twice to a supervisor. No call back. Both claims were denied - repairs of sprinkler pump and control panel and swimming pool pump -ARE NOT COVERED.

I signed up with Select Home Warranty late last November - they offer good prices and it seems the coverage is comprehensive. A few weeks ago, my washing machine started throwing an error message and ending the cycle early. I contacted SHW to file a claim. I was matched to a vendor quickly and we scheduled an appt between 1-3pm the next day. My husband left work early to meet the contractor. He did not call and did not show up. I called Select and they reached out to the vendor who said he'd tried to reach us but we did not answer. I had no missed call or voice mail from him. Because of this unprofessionalism and disrespect of our time we requested a different vendor. SHW quickly connected us with a second vendor. This one did NOT promptly call me so I phoned him. When I reached him on the phone, he told me that he hadn't gotten the assignment from SHW and he would call me back when he did.

I purchased a five year plan, prepaid over $2000 in 2021. Used the warranty for the first time ever earlier this. It was a toilet leak problem. The second time was a refrigerator freezer breakdown. Technician came after three business days, but because of weekend it took five actual days. Select Home Warranty informed that the repair cost was too high, so they offered $250 as compensation based on their estimate of the depreciated value of the refrigerator. I declined the $250 and have asked to a more reasonable amount since I had to pay over $2000 for the replacement refrigerator, which is a lower level unit that the one that broke. Over a week now with no response from Select Home Warranty.

Had AC go out in 118 degree weather. Called right away and they assigned a vendor the next day. I tried contacting this vendor several times with no response. Called Select and they said they contacted the vendor and they're not going to be able to come out until Tuesday, which is 4 days. (A response from the vendor would have been nice). Advised them it is unacceptable with this heat as I have two kids. Asked to speak with a supervisor to get an approval to hire my own vendor. Was told that I was going to get a call back. Didn't get a call back until 4 days later. They have now denied my claim and I keep asking for a supervisor and they said that someone would call within 3 hours. This has happened twice and supervisors do not call. It's been 3 days now and still no call from supervisor. I've now been on hold for a supervisor for almost an hour. This is the worst company I've ever dealt with. Save yourself the trouble.

I purchased their PLATINUM POLICY for 3 years, and paid upfront. Any issue I had I called their call center (obviously in another country, but they won’t tell you that). They are scripted and back you in a corner so the issue is denied. You catch on after 50 or so calls. My AC broke. I live in the desert. They kept denying my claim. All my doors swelled up due to heat. I went to small claims court and won my judgement, but they will not acknowledge it. I spoke to a collection agency and this one agency had 3 judgement they couldn’t get money from. I am retired and on a fixed income. $8500 is a ton of money I am out of pocket. BBB had over 5000 complaints. What a fool to have not done my homework in advance.

I have an air conditioner with a broken TXV valve from normal wear and tear (according to technician sent). It was evaluated AM 7/13. Warranty claims they did not receive anything until Friday 7/14 -- yeah sure. It is now 7/22, and I have not received a verdict email, despite 3 separate promises that I would if I waited 2 days, or 1 day, or hours. I was also promised a call back by supervisor which did not occur. The AC is partially functioning, but we have been left with the house between 85 and 90 degrees since then, in Mesa AZ with highs 110+. I called 3 times and got "keep waiting, we've escalated" with promises of a verdict which never came.

Filed claim 7/3/23 A/C. Select Home sent their technician out 7/6/23. He called from inspection & advised compressor out, unit needed replacing. Advised should have answer w/in 48 hrs. I called after 48 hrs - every day, sometimes twice day (11 calls) and was told expediting due to medical reasons & small children in home. Finally filed complaint with BBB. Supv sent email advising he would assist. Called Supv 4 times & sent emails asking him to contact me. Received email from BBB that company had advised they reached out to me & no response!! Exact opposite - I couldn't get anyone to call me.

I called in a claim. My AC isn’t working. I was told I would have a tech within 48 hours. Now I get an email saying to get my own tech. Pay him and they will reimburse. Then to get AC fixed, pay up front after getting an Authorization from them. They will reimburse in 30 days. This was not the agreement. In reading their reviews other people have the same issues and never got reimbursed. I also don’t want this automatically renewed, but I understand that is their plan. Very disappointed. I am nearly 79 yrs old and on a fixed income. This is wrong.

Air conditioning went out. After 4 days they told me to get my own repair man. He came diagnosed problem and quoted to fix. We called in and got pre approval. I paid for repair. Now they are denying it!

Date of transaction: 20 Jul 23, service tech came out, repaired the ac unit, 21 Jul 23, I paid $2425.00 for 5-years to the business on 14 Sep 23, I paid $250.00 ($175.00 over the ($75.00 service fee) to coverage air condition/HVAC assistance/repair/replace, I requested to cancel the policy on 21 Jul 23, based on a strong recommendation of the service tech, the company not being a BBB accredited comp, and not replacing appliances. I yet kept getting the runaround, and promises, and still kept informing them that I wanted to cancel the policy.

With almost all the same complaints against Select Home Warranty, would it best for all of us to unite for a CLASS ACTION LAWSUIT? We’ve all been duped with empty promises which can be considered a scam.

I purchased a three year home warranty from this company in February of 2023. I was not given a policy or policy number until four plus months later when I canceled the policy, I had requested one numerous times prior to that date. I was never able to use the warranty as I had no policy number nor policy to see what all was covered. I was quoted a refund amount by two different employees. This amount was to have a $75 deduction due to it being outside of the 30 day money back guarantee. I agreed to that amount reluctantly. Instead I was deducted $240.20. I have been calling for over a month after I received the shorted check and have gotten transferred to three different departments and over ten different persons. They all say their managers will call me back within a specified timeframe. This never happens. They keep saying my refund is prorated and my case is closed per my policy. But I never got my policy until I told them I wanted to cancel.

The repairs were paid by me, only got reimbursed 1/4 of the cost to repair. Asked for refund and they won’t refund anything. Had to work in AC 4 weeks ago and paid cash. This company is a nightmare to work with and a bonified scam too. Have asked for refund because this electric issue happened shortly after we paid for the warranty. Guess that was our mistake, we paid for it upfront. We seriously thought that they were legit.

Lucas was great to deal with. He made the process very simple and explained every thing very well. I would recommend using him if you are interested in a home warranty by select home warranty. I’m eager to use the home warranty since I’ve never owned a warranty, but I have owned several properties before. I’m eager to process a claim and then submit a review online.

I called to ask a question and received exceptional service from Zachary. He was very knowledgeable and courteous while answering my questions and he very easily helped me get the policy and payment set up. Compared to my last home warranty policy, Select appears to have better coverage for a lower cost.

I purchased a home warranty. The reason for the purchase was to have the cost of home repairs covered by the warranty. Hopefully, if I need it. My expenses for repairs will be paid. The staff was persistent and convinced me that it was in my best interest to have the coverage.

Issac M. did an outstanding job. Very knowledgeable and precise. I enjoyed working with him. He was very informed on his product and the services to be provided. I give him the greatest review. Very good on the multiyear pricing.