Select Home Warranty Reviews

If you want your blood to boil and double up the dosage of your blood pressure medication then go ahead and sign up with this home warranty company. They are like CAR dealerships that after you sign up and pay for those extended warranty coverages what they do is to just give you a run around in solving your concerns or problems. In the case of this said “Select Home Warranty Company”, I signed up and paid-in-full a coverage for 5 years, my first claim was about my malfunctioning refrigerator which they sent a technician who didn’t fixed the problem and was instructed by him and Select Home Warranty for me to check and look for the replacement part. So they expect me a senior person to call outlets and check if they carry those replacement part. Cutting the story short that problem was unresolved.

We live in AZ & if our AC breaks down in 100+ degree weather we can't wait a day or 2 to get it fixed. We called our AC technician who came right over to get us up & running. We also called Select & they spoke to our technician. We paid $725 for the repair & when we asked Select to reimburse us they wanted us to send receipts, photos, etc. I had no problem with that, however, they also wanted 3 years worth of maintenance records. I could come up with the last 2, so now they only want to pay us $150.00. The repair was not due to poor maintenance, but simply wear & tear. I am losing my faith in home maintenance companies, it seems they will tell you whatever it takes to get you to sign up but certainly do not deliver. Buyer be ware. I would not recommend this company unless I see a check for $725!

We had a bad experience with this company. Our HVAC broke down with multiple components broken (it was a 20 year old unit) and they claimed it was only a Freon leak which isn’t covered. No amount of arguing from us our the HVAC technician convinced them. This company cost us extra money because of their delays (we had to buy portable AC units and had 3 service calls). Worse customer service experience we have had with any company.

Sunday, July 5, our house had a leak from plumbing in the wall. We had a housesitter who was able to turn off the water to the house. We arrived in about 5 hours. We pulled up the LVP flooring that was wet along with the baseboard. We called Select Home Warranty (SHW) and put in the claim and paid the service fee. Monday morning we receive an email that they don't have a plumber. I called and talked with an agent and told him they overcharged me for the service call. We renewed for 2 years and were to be charged $60 per our contract not $85. The agent argued and finally said he would check into it. Never heard another word. Meanwhile he said we could call a plumber and have him diagnose and then call SHW for approval for the repair.

Based on my experience, I would strongly discourage anyone from choosing Select Home Warranty. Nearly every claim I submitted was either denied or approved with minimal support. The most frustrating example was my dishwasher claim. Although the claim was approved, Select applied depreciation and offered only $50 toward a replacement dishwasher that would cost approximately $800 to replace. The payout was nowhere near enough to cover the actual expense.

I don't see no stars. This company is the devil. I'm warning you, don't buy into their pitch. You will regret it, I promise you. Used car dealer will at most give you a CAR. RUN AND DON'T LOOK BACK.

If I could give you -10, I would. Do not use this company as they are dishonest about their services. When you need to get something fixed like an appliance, they don't even bother to send a repair service. They offer you minimum amount like 30 percent of the original value. Every other company that I used in the past, they either fix or replace the appliance. This company is a complete rip off. Don't waste your money, they are cheap for a reason. I have never been able to use their service. Wanted 2 years with them, cancelled today. They still charged me 75 for canceling. Even though they failed to deliver any services.

I would stay away from this company. They lied to me about the coverage and being able to change policies between homes, doubled price without notification, then canceled my policy effective immediately, even though the request was made to cancel at end of month. The customer service is horrible; they never return calls or respond to emails in the time frame they give! The reason I was given for the price hike was inflation. It's not the price that was the issue; it's the lack of notification. I would rate less than 1 star if I could.

I sent in my claim over the weekend and did not receive any feedback until Monday and had the technician come out late Tuesday. He told me that the air conditioner motor had to be replaced and the claim was denied due to electrical. According to my contract the motor is covered under section 6.3.6. Air Conditioning (Central).

This company is the worst. Don’t get sucked in by ratings because they really are incorrect. The worst by all means!!

On my hot water tank, the pilot wouldn't stay lit. I turned in a claim, and after 3 weeks they finally told me to find my own tech to give a diagnosis since they couldn't find one. They did give me 1 company to call and it was 11 1/2 hours away in Massachusetts. Everyone knows that on the hot water side of a tank the pipe sweats, so there was a little water deposits on it. They denied claim, saying any corrosion is not covered. So basically they have an out on any claim you have that has to do with water because water does leave deposits and corrodes. Then, when I wanted to cancel policy, they wanted to charge me 75 dollars just to cancel. What a rip-off.

I DO NOT RECOMMEND THIS COMPANY! They will rip you off; they are unable to hire qualified contractors leaving you to fix your own problems. I bought the Select Home Warranty on 2/9/25 and prepaid for 5-years with an additional year free. The warranty period was 2/9/25 to 2/8/31. I had a claim on 11/3/25 where SHW coordinated with a local heating and air company which came out to diagnose the system in which I paid $65 on 10/14/25. The heating company recommended replacing a control board pending approval from SHW. Instead SHW ordered the control board and the heating company refused to install a part that was purchased by someone else other than them. SHW was not able to find anyone to install their purchased part when they told me to find someone myself to install the part. I ended up hiring another company and paid myself in order to get the heat back on.

Do not trust Select Home Warranty's "Platinum Care" plan! I have a structural copper water line leak inside a ceiling cavity that impacted a downstairs neighbor. Despite my policy explicitly listing "Plumbing System" base coverage, and the terms explicitly stating that water line leaks and breaks are covered, their management team is refusing to authorize the repair. Complete physical and visual access has already been granted.

I was a customer of Select Home Warranty and this was my first time filing a claim. It has been an incredibly dishonest and frustrating experience. When I discovered a water leak in my wall, I followed the proper procedures and reported it immediately. Instead of providing a technician, the company informed me they couldn't find a contractor to assist and instructed me to find my own. I hired a great local company, Plumbing 911, to stop the active water damage to my home. The experience then turned into a 45-minute ordeal where I was forced to sit on hold while Select Home Warranty haggled over the cost of a standard valve. It was clear their priority was finding the cheapest possible part rather than helping a paying customer during an emergency. Because of the active leak, I authorized the work and paid Plumbing 911 their full, honest rate out of my own pocket.

I have had this service for almost 4 years, and had renewed during that time. Claims are addressed immediately and the copayment is low. Great service.

Started a claim on May 5, 2026 and as of July 3, 2026, Select Home Warranty has done very little. They first assigned my claim to a firm more than 300 miles from me. Next, the firm assigned was more than 700 miles away. I never received any contact from the first, and only received any from the second after I initiated it. I finally got my own technician to come evaluate, diagnose, and estimate the needed repairs. I emailed the information to SHW. That was a week ago. Today, I got an email telling me that they were studying the information and I would have a reply within 48 hours. With this being Friday and tomorrow the 4th of July, I doubt I'll be hearing anything until Monday. Meanwhile, I have replaced the broken item. I would not recommend getting a policy with Select Home Warranty.

DO NOT do business with Select Home Warranty. They make it impossible to do business with them or get appropriate reimbursement from them. Even with their Platinum policy. They undervalue your appliances and make it difficult to resolve anything. I do not trust them nor recommend them!! Caveat emptor!

I got this warranty after the reps kept calling me saying that they have contractors in the area if I have an issue then try to sell me in on more months of the service contract. Glad I did not do it. Had an electrical issue. They did not answer for almost two weeks. Finally they told me to get someone in to check it. So, I did then they said it was not covering wire tracing and upgraded wire. But its services contract said it covers ALL Electrical System, so I said I know you cover junction boxes, etc. So put in another service order and YOU find the electrician because I am not about to do your job for a service I already paid for. I am a disabled Veteran, and I look at all of the complaint. How are these people still in business, so I told the rep on the phone I want a refund of my money now. Or put in another service order. This lady said you have to wait 30 days before you can put in another service order. Scam!!!!

I do not recommend using this company. They increase your rates without allowing you the option to cancel. They hide contract information in the fine print. They will not allow you to cancel. They nickel and dime you.

Select Home Warranty is not good. I put up the claim for breaker. they sent technician and he did not do anything and said nothing bad and took $65. I called my own technician, who showed me the burned breaker. Few days later, I put up the new claim for AC continuously running, SHW declined my claim that they want to see my AC replacement invoice, due to previously I had the Carrier AC but last year I replaced the AC which is Concord. Why they want to see new AC invoice as proof when they say that they will cover appliances no matter how old or new they are. They are cheater.

Select Home Warranty was very nice and thorough. But it will take time for me to see if they actually provide everything they said. If they do, I will sing their praises from my roof. Thank You.

This is a total scam. I have had multiple claims and nothing went as expected. For instance, my AC went down for a frozen compressor. Technician diagnosed as frozen compressor and because of that it was blowing fuses. They told us the claim was denied because there was a freon leak. We disputed it and they came back that it is an was an electrical issue and they don't cover it. Obviously they are going out of their way to not pay out any money.

I have had an extremely disappointing experience with this company. Every claim I have submitted has been denied for one reason or another, and this latest claim is the final straw. I specifically paid an additional premium to have my septic system covered. The documentation I received clearly states that septic system coverage is included. After submitting my claim, I called and was informed that it had been approved. Shortly afterward, I received an email stating that the claim had been denied.

I submitted a claim online on June 22, 2026 about the anode rod in my hot water tank going bad. Within an hour a young lady called me and asked me to describe the issues I was having. I explained to her that there was a smell of rotten eggs when I turned on my hot water or flushed the toilet. That's how I knew the anode rod was bad. She told me that someone would call me in two days.

This is the worst warranty company. I have been a member for 6 years and they have failed me several times over! They promised to compensate me for the work I had to get done out of my own pocket. They asked for me to submit the invoice, I did several times and they never responded. Just recently they denied yet another claim falsifying the reason but digging for any loop hole. As a result I am having to swallow the entire cost of 8000.00. You would’ve thought they could’ve offered a discount for being a customer. No… I highly doubt not recommend this company unless you want to lose tons of money to a company that never benefits their customers. If so had 100.00 for every denial claim I received from them, I would be a millionaire.

DO NOT BUY. Dangerously poor service. My AC died during a 100+ degree Texas heatwave. The technician diagnosed a failed capacitor and quoted $450. Select Home Warranty refused to authorize an immediate emergency repair, stating they needed "a few days" to think about it, leaving my indoor temperature at a dangerous near 90 degrees. When I called 2 days later to tell them the heat was a severe health hazard, customer service giggled and said they would fix it soon. I had to pay a local tech $115 out-of-pocket to bypass them and fix it safely.

Be very careful and thoroughly review the fine print before signing up with this company. I purchased a policy after being told that my pool and spa were covered, with coverage amounts discussed in the thousands of dollars. After the 30-day waiting period had passed, I opened a claim because my pool heater and pump stopped working properly and my jacuzzi jet pressure became very low. The company was unable to locate a technician in my area and asked me to find one myself. I did so, obtained a diagnosis and repair estimate exceeding $2,000, and submitted all requested documentation.

Completely worthless for warranty company. Slow response, slow reimbursements, low ball payments and really slow on getting repairs done.

Select Home Warranty is a complete scam. They are quick to take your hard-earned money for a premium, but the moment you actually need a repair, they completely vanish or invent endless excuses to deny your claim. Here is exactly how they cheat you:

I called after I started getting my pool ready for summer use and found the pump was dead. I called Select Home Warranty, the very first time and waited for over a week only to have Nobody call me. Then they said I could get someone and they would reimburse me. No! I pay for them to set things up. So, I call to cancel my Service and the Agent argued with me about cancelling saying he needed a reason, I had already told him a couple of times why. I would give them a negative star rating, but it doesn't have that option. Oh, then they charged 75.00 for cancellation!