Select Home Warranty Reviews

The agent explained everything that I needed to know and found savings for me because I was over 55.

Select Home Warranty is fraudulently debiting my account after I opted to cancel (see cancellation number **). Doris claimed to actively cancel this policy on the anniversary date where there is no penalty. Notwithstanding this fact my account has been debited for $75 US DOLLARS!! THIS IS WIRE FRAUD!! I DEMAND A FULL REFUND IMMEDIATELY!!!

Updated on 10/04/2026: New plumbers came as emergency service Saturday (waiting on SELECT too long). They unstopped the toilet FROM INSIDE THE HOUSE! Yep after much talk they finally offered to come for free but it would take another 2-4 days or longer. I said no thanks because the service might never happen. Cancel me - that’s when I was told a $75 cancel fee. Beware…

Select Home Warranty is a total scam! I purchased an extended warranty that states I can get a prorated refund. Of 6 years I've used 3 and now they're telling me (the email also states it's not a contract) that I'm not eligible for a refund and subject to a cancellation fee for my non contract. For compensation I was offered $30. I have had no help in emergencies and the service people they have sent are less than qualified. Even with emergencies that could have caused further damage they refused to pay because during the emergency I didn't get prior authorization. DO NOT get this warranty company, use the money toward emergencies that you can handle immediately and not get offered next to nothing to fix! I could give more examples but just don't. Horrible company!

This is one of the worse experiences - I had a problem with the washer and my system has a washer and dryer stacked up on each other. Technician took help to get the dryer down from the washer. After fixing the washer, the technician just walks off saying that it's not his problem to put things back again cos it's not in the policy. Now I'm stuck not knowing how to put things back again to work. This is such a messy work and PLEASE DO NOT BUY THIS SERVICE - You are at your own. It adds stress to you and not peace of mind.

Select Home Warranty are the worse. They are grifters who are just here to get your money. Ask them to send a provider. They will compromise the world. Provider will never show up. They'll tell you, "Choose your own. You have authorization" and then tell you, "Well you will not be reimbursed." Grifters. Don't waste your money.

SCAMMERS. I signed up, was given 14 days to cancel, changed my mind the same day and have spent 4 days calling them multiple times each day to cancel. They always transfer me to the cancellation dept which never answers, just keeps me on hold endlessly. I called my credit card company and filed a dispute to let them get my money refunded. DO NOT USE SELECT HOME WARRANTY.

Select Home Warranty - 3 claims files - Garage door opener, water heater, mini-split a/c. They paid a small amount for garage door opener (no installation coverage). The two other claims were denied. I asked to cancel my prepaid 6 year policy and instead of refunding me the unused 4 year premium of $1696.67 they offered to refund me $516.91. They even went as far as to say the claim that they paid was going to be deducted from my refund! Run away from this company - DO NOT USE.

If I could give zero I would. Not only are they unresponsive and give you the runaround, like many others I have had to sue them to enforce their contractual obligations. Truly terrible!!! They entice you with low priced plans but beware- you get what you pay for. Absolutely do not recommend! I have had much better response from other companies.

They promise to repair or replace - My $3000 double oven went bad and they offered $255. It's been a month and still no check for the small amount of $255 because I faxed them the forms and receipts - No communication but they only accept emails.

This transaction appears to be a deceptive practice. The warranty terms are misleading, as the coverage is rendered ineffective by extensive exclusions. Upon attempting cancellation, the company imposed a daily charge of $1.51 for the duration of the contract and an additional $75 cancellation fee pursuant to Policy Disclosure No. 13. Furthermore, a $65 fee was assessed for a technician’s diagnostic report that favored the company’s position. I have been informed that a refund will be processing will take 30 business days, yet no confirmation has been provided; the cancellation confirmation email reportedly takes three days to arrive. Given these practices—specifically, the promotion of illusory coverage contradicted by the disclosures—I believe legal action against Select Home Warranty for consumer fraud and misrepresentation may be warranted.

I hate Select Home Warranty; it's nothing but a scam you out of money. I have Select for 2 years now. Every time I call about getting something repaired, they give me the runaround. As soon as I find me another warranty, I'm letting them go.

S.H.W. is the worst home warranty. I called for service on my dishwasher and paid for the service call, S.H.W. asked me to pay for parts and labor to fix it. (S.H.W. has stated that the repair was not completed because the remaining balance for parts and labor was not paid.) In his response to my complaint. S.H.W. needs to stop looking for excuses and fix my dishwasher, customer has paid $570 for home warranty service;

I signed up for SHW last month, leaving my current home warranty company due to JP advising I'd have the same coverage PLUS roof leakage coverage. I paid UP FRONT $488 for a year's service (2 months free),which seemed like a good deal. JP advised me I would receive the policy by email within 2-4 hours. Fast forward two weeks and he finally told me I could view the policy on the customer dashboard and he included a link. I filed a claim today for my icemaker. Within 45 minutes of me submitting the claim, I received an email that it was not covered.

I purchased a home warranty from SHW at the end of July 2026 and I had paid $750 and I put in a claim for my refrigerator and they denied it. Then I put in another claim for stoppage which also was part of my policy and it took them 3 days to find someone and the Tech came to my home and said that he was sending the issue over to them and said that it takes them 3-5 days to approve it. Well I had another home warranty before them that would approve it right then and they would start working on the issue at that time. So it took them 5 days for them to deny him stating that he was charging too much.

Last year my furnace died and after contacting Select Home Warranty I got an email stating it wasn’t covered. I’ve been paying for this service for years and this was my first claim and I got Nothing.

It took 3 days for a contractor to contact me and 4 days for the work to be performed. My air conditioner was not cooling. It was 92 in my home for 4 days before someone came out. The problem was the motor fan is not working. The contractor contacted SHW and reported the issue. Another day has passed and no contact from SHW. I’ve now called 3 times and still no resolution. The company cannot be trusted. Do not ever signup with them. I was a member for 5 years and just signed up for another 5 years. It is not the same company! DO NOT USE THIS COMPANY,!! They don’t care about who I am or my family living in extreme heat, and it’s still not resolved. I’m gathering I need to get and attorney involved.

This is the worst company I've ever done business with. The customer service is atrocious and they try and nickel and dime at every corner. I don't think I would even sign up again if it was free. I've wasted more hours on the phone with customer service than would ever make this policy worthwhile.

BUYER BEWARE!!! Select Home Warranty has been one of the worst companies I have dealt with. I purchased a home warranty expecting it to provide some level of protection when something went wrong, but my experience has been extremely disappointing. I have now called them for two separate claims. For my first claim, my plumber charged me $600, and Select Home Warranty only reimbursed me $85. Now I have a hot water leak, and they have completely denied the claim. And GOOD LUCK trying to cancel your policy if you're unhappy! I called to cancel and instead of simply honoring my request, they kept me on the phone while repeatedly trying to convince me to stay and upsell me. If a customer is unhappy and wants to cancel, it should not be this difficult.

Excellent pricing. Good evaluation of our needs and matching them with a good policy.

With extreme disappointment and frustration, I strongly warn all potential customers to avoid Select Home Warranty. It is nothing more than throwing your money away. Over the years, I have filed multiple claims and not a single one was resolved to my satisfaction. They consistently find loopholes to claim issues are not covered, leaving you to pay out of pocket. Their processing time is incredibly slow, meaning your appliances remain broken for weeks or months. Furthermore, most technicians avoid working with them and rank them as lowest priority due to poor communication and payment issues. Save yourself the time and energy and look elsewhere for a reliable warranty.

I would not use Select Home Warranty for anything. Tried to file claim on Air Conditioner 9/6-told us to get our own Tech out - we did. Talked to our tech on Sunday the 9/12, after back and forth, Select told me the air conditioner was not covered under a fine print in their paperwork. I don't have time to read every contract. They claim a power surge is not covered. I would not use this company for anything - They are a real rip-off. Do not use.

Price was reasonable but telephone response is so lacking. I have been trying to cancel my policy.

Three years of paying for a warranty, and apparently it means nothing when you actually need them. I am beyond disappointed with Select Home Warranty. We’ve been paying them for nearly three years, and when we finally needed them for a major issue with our air conditioning system, they found a reason not to cover it. Their contractor blamed the problem on electrical damage from a storm. Except there hadn’t been a storm in over a month. So I did what any reasonable homeowner would do and paid to have my own HVAC company come out and inspect it. Their diagnosis was that the problem was due to old wiring and the age and deterioration of the unit—not storm damage. Did Select reconsider? Nope. Instead, they denied the claim anyway, changing the explanation from it supposedly not being normal wear and tear to calling it an excluded electrical failure.

They don't even deserve 1 star! I looked at all these different sites to get recommendations and SHW was supposed to be one of the best. Just had to use it for the first time and found out that they will not cover HVAC. Compressor went out due to normal wear and tear from an electrical failure which is the number 1 reason they go out. When I made the warranty purchase, they assured me they cover everything. People buy a home warranty for peace of mind. SHW is a piece of S--T! It's 100 degrees out and they don't even call or email to say they are not covering it, and we are now 48 hours later, and they deny a claim, which is the entire reason people buy the warranties. I will be sharing this with everyone. Find a different warranty company because SELECT HOME WARRANTY is a TOTAL SCAM!!!

Confidence trickery is my opinion with this company. I was in the market for a cheaper home warranty than my previous one, because they were getting expensive every year. I found Select Home Warranty thru Google search. I spoke to a person who brought down my price 3 times. I was thinking, "This is good. They are willing to work with you." He even got my deductible down per call. What I don’t like is they don’t really disclose fine print. I asked for the highest plan they have so I don’t have to worry about anything. My contract was yearly because it was cheaper. My second year with them, I called in because my ice maker broke on my fridge. They told me that it wasn’t covered under my plan and that is an additional cost.

I am extremely disappointed with Select Home Warranty and the way my HVAC claim was handled. My Trane air conditioner stopped working, so I filed a claim. Select Home Warranty sent a small company after about two days. It appeared to be more of a handyman-type company, and it was very difficult to find reliable information about them online. After inspecting my Trane system, they told me that they could not diagnose or repair it and that I needed a Trane specialist.

Total frustration. Sales folks are polite and make promises that aren’t covered. Everything is denied in the small print. Can’t get calls back from claims folks, and most claims reps speak broken English. Save your money and stay away!

My experience with Select Home Warranty has been extremely disappointing. I purchased and paid for a home warranty expecting protection when something went wrong. Since purchasing the policy, I submitted three separate claims, and none of the three resulted in coverage. After that experience, I decided to cancel my policy. I called Select Home Warranty and specifically requested cancellation. I was told that my policy was canceled. Weeks later, I still had not received my refund. I called again on August 21 to ask where my refund was and was told that refunds take time.

I will not give them a zero because they DO respond, and they HAVE come out and occasionally even helped! But MOST of the time, if they do help, they will offer only about 1/3 of the actual cost of fixing or replacing the item. Often they find loopholes. For instance, today, when I submitted a claim on our AC system, they told me they didn't cover leaks. WHAT? When I finally need help with the AC and Furnace system, they now tell me they "don't cover" leaks. This happens a LOT. I do NOT recommend this company. If I had to do it again, I would NOT use them. I have used the old Sears Repair Service warranty, and they were GREAT! This company is just a little better than nothing. But you have to do a lot of work to get not much.

I would have given a rating of negative zero if this rating exists. Select Home Warranty is just a scam. My gas oven does not work. The home warranty company sends a technician for a diagnosis, which I have to pay $75. The defective part, "the igniter," was approved and covered by the home warranty company; however labor for the repair is not covered, which I have to pay out of pocket. Isn't it ridiculous? They state that one of the paragraphs 9.1.2 mentioned about installation, but from what I have read, installation is not covered for "non-covered" parts. And that paragraph clearly states, "This policy covers mechanical breakdowns".

My dryer would not dry the clothes no heat and I called to get it looked at. I kept calling for 2 months and they kept saying they couldn't find someone to come out. I finally got someone myself and they said they wouldn't pay for it if it wasn't someone they assigned. Finally they got someone. He showed up and said it would be $100 and I tried to explain no my deductible was on $75 he said if u want me to look at it then it's $100. I called Select but of course couldn't reach anyone and didn't want to have to wait another month! He looked at it for 2 minutes and said make a claim i cant get that part so it's not fixable. Didn't look anything up nothing. I called select the next day and they gave me 200 on my 1000 dryer only 2 years old. Next time I called for an issue they did the same thing wouldn't get anyone to come out and stated if I got someone myself I was taking the chance of them not paying. They were the worst!!!

The WORST home warranty plan on the planet!!! Don’t waste your money! They don’t have technicians that’s a lie they tell you to find your own and then fight with you why they can’t cover it! They keep telling me my plumbing issue is not covered because I don’t have septic system coverage but it’s in the city I don’t have a septic system! BEWARE. DON’T SAY YOU WEREN’T WARNED! They aren’t even registered with BBB

I am deeply disappointed with the service provided by Select Home Warranty. When I signed up, I expected reliable coverage and support, but my experience with the claims process has been incredibly frustrating. The last three claims that I had with them have been a complete failure on their part to honor our contract. I’ve had to pay for parts for a dishwasher repair, repair a plumbing job myself because they refused to accept the responsibility of the repair and insisted that the problem was something other than what it truly was.

What a clown show!! Tech sent out from Left Coast air was incompetent, stated we needed a new compressor for our air conditioner. One week later no report sent to SHW. Near impossible to reach Left Coast air via phone. No follow up from Left Coast air. SHW was to find another vendor to address the issue but failed to notify us and I had to find out via a call to customer (non) service at SHW. In the meanwhile my wife had a friend of our Handyman look at the unit and he repaired it within 10 minutes and no need for a compressor. SHW would not refund me the $75 service call fee. Horrible experience!!

Before I purchased a warranty from them I asked the sales person for a sample copy of the contract and was told I couldn't get one but I had 30 days to cancel and get a refund. I purchased the warranty and after reading the contract, I discovered that the sales person mis-represented the coverage. I immediately called and cancelled the contract expecting to get a refund. To make a long frustrating story short, it took them 4 months to refund my payment after repeated calls and experiencing their stalling tactics. Be forewarned!!

I had a terrible experience with Select Home Warranty. When my refrigerator ice maker stopped working, I contacted them expecting it to be covered under my home warranty. To my frustration, they refused to cover the ice maker, even though it is an integral part of the refrigerator. The experience was extremely disappointing, and I felt that Select Home Warranty did not stand behind the coverage I was paying for. I would think twice before purchasing this warranty, and based on my experience I cannot recommend them.

Not sure about the individuals that gave this company a 5 star review.. Must not have been about their furnace.. I started a claim in February after my furnace stopped working. I contacted SHW and submitted a claim. Months went by, I called and they tell me that all of their techs are busy so I should find one myself.. (this should have been my first clue that this company is worthless) I finally found a heating and air company that is willing to work with a home warranty company. They come out, looked everything over and said that the heat exchanger is cracked and blowing the fire out of the furnace instead of blowing inside the unit.. Now the exchanger is one of the more important parts in a gas furnace..

I should have checked the reviews before I purchased. It appears I'm not the only one who is having this issue with Select Home Warranty...by far!!! They told me it is more efficient to replace my appliance than to repair and offered me less than half of the replacement (approx. 40%). So as you can imagine they do not provide the peace of mind a Home Warranty is supposed to provide....far from it! Not only are they not covering the replacement cost but they won't even cover the installation.