Select Home Warranty Reviews

Very informative, competitive and nice people. Answered all our questions and tried to give us a plan that we really needed. Prices are very competitive as well. Plan is better that some of the other companies we shopped. We will see what happens when and if we have a claim however, I believe they will be quick and efficient in that line as well.

It was a pleasure working with Sam. He was easy to understand as he explained all the different options that would work best for us. Offered a senior discount without us asking. Explained the coverage for all the different options. Thanks Sam. It was a pleasure talking with you about the policies offered and the wife and I are excited to become Select Home Warranty holders.

Called based of Advertisement and Adam listened to concerns about warranty service I had joined in the past and turned out to be dishonest and charge me over 1K on top of warranty service for a water heater. I eventually purchased my own after waiting over a month for $400 and installed it myself and canceled service with the company. They were not interested in helping me until after I left negative feedback all over internet on their company. So Adam knows my concerns and experience. He was patient and helpful. I signed up after assurances this would not happen with Select.

My water heater was very old and failed. Select said leaks aren’t covered. Plumber told them the leak was caused by the failure of the Water Stop Valve. Denied again as the water heater also had some rust/corrosion, normal in a very old water heater. But that wasn’t the issue, the Water Stop Valve failed. They keep sending me emails with surveys saying they want to make it right, but they won’t. It’s excuse after excuse of why they won’t cover it.

Jake ** was very thorough and explained everything to my satisfaction. Signed up for the 3-year program. The reduced price and additional 6 months coverage plus the $60 service charge instead of $89 helped convince me to go with the 3 year instead of 1 year contract. Again, Jake answered all of my questions clearly.

JP was very thorough, professional, and great answering questions we had regarding signing up for Select Home Warranty services. It made me comfortable knowing he would be my direct contact for and with Select Home Warranty. I hope the service is as effective and efficient as he explained. This best explains the service we received when signing up for services with this company.

This was my first encounter and so far I am pleased with the price and coverage plan. I have not used the warranty as of yet. I am transferring my coverage from Cinch so I hope it is as dependable as my other one.

My AC went out. 2 techs looked and said normal wear and tear. Select said too bad, not their problem. Then when I was disappointed they charged me $75 to cancel my policy. Save your money, don't choose SHW!

Upon my first call to Select Home Warranty, I received straight-forward, no nonsense information. I spoke with Chase, who “cut to the chase” and bottom-lined everything—rates, payment, coverages, and procedure. A quick and painless eight minute phone call and I am happier with Select Home Warranty than I ever was with my former home warranty company.

Am writing this review to express my extreme disappointment and frustration with Select Home Warranty. I purchased a home warranty policy on January 27, 2025, and was explicitly told that the policy would become active thirty days after the first initial payment. My claim for my HVAC unit was submitted on March 23, 2025, well beyond this stated activation period, with the expectation of coverage for unexpected home repairs. Unfortunately, my claim was denied.

We have had a policy with Select Home Warranty "Platinum Care" for 3 yrs and we had to file a claim for a stoppage between the tub and washer. The plumber was getting stuck 3 feet in to the drain inside the house with the snake and requested an approval to run camera snake to see what is blocking the line. The customer service is very hard to understand and is overseas. They love to argue with you and tell you "Camera snake is not covered." She could not tell me what exactly is covered with they fancy "Platinum Care" they scammed me into buying.

Bought 3 year VIP Platinum Warranty with Tony G. He was SO nice, professional, and prompt until AFTER I purchases this plan. I have left VM and emails for him to contact me, and he hasn't. Your policy is VERY Bad. I have an existing claim, and it is NOT resolved. Your representatives are RUDE and condescending. I asked for a supervisor and was told no. One part of the contact Clearly states I am covered, and one other part ambiguously says I am not. I am NOT happy, and will take further action.

Don’t be fooled by the low prices. This company is a complete rip-off. They promise coverage for everything, but when it comes time to use it, you’re stuck paying out of pocket for labor and more. It’s all in the fine print they conveniently gloss over. If you try to speak to a manager or supervisor, good luck—they’ll ignore you or pass you around until you give up. Terrible customer service and dishonest business practices. Stay far away!

Outstanding customer service. Excellent company. When seeking a company for home warranty, it was important to have the ability to use my own technician as long as it was licensed and to have the ability to have substantial coverage. This company met all the requirements that we were searching plus a competitive price.

The agent Bruce was very professional, patient and resourceful. He took the time to explain all the options. He found out we were military and senior citizens. He then offered us the company’s special for customers like us. We are very grateful! We have another property that we are planning to change service with Bruce!!! He’s a keeper!!

It took me almost an hour on the phone to get the error fixed on my new policy re: the service call fee, the Roof leak bonus, VIP membership, and the explanation for the FL clause on the policy. The last representative has such patience and helped me to resolve the issues, and emailed me a corrected policy. I wish they had given me the policy to review before I signed on. I did not know it does not include Freon for the AC and the Lawn sprinkler system, which I have from the old policy with the other company. Hopefully, they can make it up for me.

I put in a claim and have yet to get a good explanation as to why my water heater isn't getting covered after 6 calls and two written claims. They just say it is 'not normal wear and tear'. Today a supposedly supervisor (all have been difficult to understand) said that it was for 'overuse'. I've had one tenant in the home that was just one guy. He did not 'overuse' the water heater. How is a water heater that was insured 7 mo ago all of a sudden not covered due to other than normal wear and tear when nobody did anything excessive since insured?!!! Said manager would call back 3x.. No call back. 4th time I called back after they said mgr would call. I got call back still without full explanation!

Worst home warranty you can buy. It is not worth the money you save 'cause they have cheaper plans and all the rating online are false. They took a month to send a technician over to look at a double door refrigerator and then offered $200 to replace it. $200 to replace a thing that is going to cost at least $2000. They don't give you any options whatsoever. I will never renew my plan and never work with this company again.

This is ABSOLUTELY THE WORST HOME WARRANTY COMPANY EVER STAY FAR FAR FAR AWAY FROM SELECT HOME WARRANTY!! If I could leave ZERO stars or NEGATIVE stars I would!! I pay them hundreds of dollars a year to fix or replace my appliances but all I get from is grief and excuses. Examples: I put in a claim last year for my washing machine which needed to be replaced. They said it would take 5 to 7 weeks to be reimbursed. They still have not sent me the measly $150 DEPRECIATION value of my washing machine which I paid almost $600 to replace. They scheduled a company to come fix my dishwasher but the company was not working this week.

I reported about my ceiling leaking water, all I hear is a technician will be in touch and it has been 5 days and I haven't heard anything. I'm truly disappointed and feel like my time has been wasted and my money that I send in every month means nothing.

Before signing up, I specifically asked the sales representative if water heaters were covered for replacement in the event of a leak. He assured me they were. However, when the time came, I found out that Select Warranty does not replace water heaters under these circumstances. This was both surprising and incredibly frustrating.

DO NOT PURCHASE! Had active policy for 8 mos. First time I submit a claim and they denied it because the technician THEY sent didn't know what they were doing. I had to pay out of pocket for another company for the repairs. Call them for another issue and again, they denied the claim! I requested they cancel and refund the policy but they claim I have nothing to be refunded. This company does not do anything they say they will do. It's a waste of money!

I just purchased a 6-year Platinum Plan thru Isaac. He was very knowledgeable, friendly, straight-forward, and no non-sense salesman. I was only planning to get one-year but because of Isaac who was able to present the product clearly, I decided to get the 6-year. Select Home Warranty was referred to me by a family member who has been a customer for years already.

STAY AWAY!!!! They are CROOKS!!!! They take your money and deny claims. The customer service is horrible. They do nothing to help you. It was a complete waste of time and money. I lost over $300 dealing with these CROOKS!!! The technician told me they approve 3 out of 20 claims. Stay away!!!!

PLEASE BEWARE! This is. Terrible home warranty company. They have outsourced their customer service department to another country which has created a huge communication barrier. It took 3 months for my refrigerator to get fixed and I had a new baby at home whom I was breastfeeding. Every representative said the same thing (they were clearly reading from a script) pretending to be empathetic for my situation. Even when I asked to speak to a manager I was never able to get through to one, apparently they were never available which is insane.

To sum it up-poor customer service and communication. Had to demand cancellation for over an hour, they kept forcing me to keep their service. Finally cancelled with them telling me they will charge $75 for cancel

They are day robbers. They don't cover the things that usually needs repair. I always having difficult time with them. They never cover anything. Better to pay handyman for the job. DON'T TRUST SELECT HOME WARRANTY.

It's impossible to express my frustration over the last 4 years with this service that came with the home purchase. Every claim has either been denied or given a lowball offer. They make you find your own technician because no one in town will work with them anymore. The most recent case they offered me $35 to replace a $1300.00 3 year old refrigerator. Stay away from this company.

Avoid doing business with this company. As a policyholder for almost three years, we needed to file our first claim. Our water well pump died and we needed to have it replaced. As well water is our only source for water, getting it repaired/replaced was critical. I filed the claim the following morning with Select. A day and a 1/2 later, I was contacted by Select and told to find my own contractor to complete the repairs and receive authorization. I informed them that I already hired the contractor and he replaced the well pump which was no longer viable. They told me to submit my receipts via their portal for reimbursement.

Terrible customer service, terrible app. Had them come do a claim and tech they contracted with told them one thing and me another thing. They of course denied the claim and wouldn’t pay for a second opinion even though the tech was saying 2 different things. Said I would have to pay out of my own pocket to get second opinion.