Select Home Warranty Reviews

They bombard you phone calls, text and emails to get with about updates and contract lock in which they want payment upfront. I requested a refund of my first year which I paid for before the attack to lock in future years upfront.

This is a scam. Avoid at all costs. You will pay monthly and when you file a claim they will give you what they determine to be the market value for your broken appliance. This means you will receive a fraction of whatever it would cost to repair or replace the appliance itself. I bought this policy assuming that if one of my appliances broke I would be able to use my warranty to get a new one or get it repaired. I was wrong. I was fooled. Don't do what I did. You are better off without this. It is a $50/month scam that will give you next to nothing when you attempt to use the policy.

Horrible experience. They will take your money and sign you up but when it come to paying they deny your claims. DO NOT USE THIS COMPANY!

Two claims, one told they couldn’t find anyone to service my ac, second one denied for some bs corporate excuse. DON’T use this company, there are others who stand behind their warranty, this company will not!

VERY DISAPPOINTED WITH SELECT HOME WARRANTY — BUYER BEWARE. After my experience with Select Home Warranty, I am DONE. A home warranty is supposed to provide peace of mind when something breaks. Instead, my experience has been frustration, limitations, fine print, and now one final insult — Select wants to charge me $75 just to cancel the policy. When a company makes it easy to take your money but then charges you to leave when you're dissatisfied, that tells me everything I need to know.

I would give them zero if I could. The first claim I ever put in was for a leaky toilet due to an old wax seal. They would not cover this. If they won’t cover a leaky toilet what will they cover?

Absolutely the worst company ever. I had a problem with my toilet and I told them that it was probably the wax ring that probably needed to be replaced. They denied the claim and said that it wasn't normal wear and tear. I called again to report a claim on my washer and they sent a tech out. The tech said that the computer board where you turn the settings was going out. The company sent invoice and I even sent them as well. When talking with SHW staff they are saying that they did not receive the invoice and say that it was the door to the washer that needed to be replaced, so it got denied. DO NOT WASTE YOUR $ ON THIS COMPANY!!!

I live in CO where our temperatures have been in the upper 90s and low 100s. My air conditioner has had a difficult time keeping up. I called an independent contractor on 7/31. (My understanding is that I could pick my own contractor - which is one of the reasons I selected SHW. Also, I was told SHW's contractor was booked out for months.) The contractor told me that the furnace and air conditioner are the originals when the house was built in 1999. The contractor also told me that it would be very difficult to find any parts if I wanted to attempt to repair the units. I sent in the document the contractor prepared,and heard nothing. I had 2 claim #s for the air and furnace.

Horrible response time. Too many loopholes so they don't have to cover things. Plumber said dishwasher would cost too much to repair, but after us buying a replacement, my son took it home and repaired it with a $5 part. A lot of the technicians have been subpar.

I have had two appointments made with the same contractor to repair my disposal. Neither time did the contractor show up. I had to wait until the end of the day of the second no show before they would try a different contractor. Mind you, I had told them initially the contractor had horrible reviews. I wasted 2 days waiting for someone to show up and they never did. Now I have to call back on a separate day to get a different contractor and take a 3rd day off work to hope someone shows up.

This is by far the worst and most dishonest home warranty company I have ever dealt with. I honestly don’t understand how they are still in business. In my experience, they find every possible excuse not to cover claims. When I tried to get my money back, I was repeatedly told that a refund check had been sent, but the check never arrived, and I have serious doubts that it was ever actually mailed.

These people suck and that's putting it nicely! We went 3 months without A/C last year, screwing with these people. I finally booked and paid out of pocket for it. After numerous hours of talking to people that had accents and difficult to understand, I was told to submit documents. I ended up only getting $150 and they haven't even paid that as of yet, 1 year later. They have a reason to minimize or deny any claim you make. Not worth the money you pay for this worthless policy! AVOID!!

⭐ 1 star — eleven days without AC, $1,100 repair, $150 reimbursement, endless requirements, and still no payment. Please read this before buying Select home warranty. I usually read reviews, unfortunately failed to read enough about Select Home Warranty, so I felt obligated to take the time to share my experience for other consumers to make the right decision. I purchased a home warranty expecting peace of mind when something in my home broke. Instead, my experience with Select Home Warranty has been an exhausting, frustrating, and seemingly endless claims process. My AC stopped working on Aug 6, 2026 during a period when temperatures were over 90°F. What followed was eleven days of waiting, repeated phone calls, multiple documentation requests, contradictory information from different representatives, an estimated $1,100 repair, and a promised $150 reimbursement that I still have not received.

DO NOT USE THIS COMPANY! We bought our house in 2025, and the realtor paid for us this home warranty. We went a year without having to use it. Last month, our AC stopped working. This was a Sunday, during the summer, where temperatures had been above 100 degrees, and were going to be over 100 degrees for the foreseeable future. I also have two children in the home. I called the claims number. They said they would have someone reach out within 48 hours. I explained that it was an emergency due to the temperature. They told me I could call my own technician out, which I did. The blower fan motor went out. It ended up costing around $800. The following Wednesday, I receive an email saying they were not going to cover it because the AC was still under factory warranty. This was a blatant lie. I called and sent them information from the company showing the factory warranty had expired the previous year.

Was real easy to do. Good customer service. Wasn’t pushy. Answered all the questions. Would recommend to anybody.

I need to cancel our policy. I was told to call back on the day I wanted to cancel my policy due to moving and instead they went ahead and cancelled our policy 13 days too early so our appliances were no longer covered. I didn't authorize the cancellation since they told me to call back. I spoke to 6 people to try to get the policy re-instated without having to open a whole new one and having to put the whole 1 year or 2 year dollar amount on my credit card (was never offered a month to month). Each person I spoke to just said "well, it was cancelled." Yes, because THEY cancelled it. POOR customer service. I later found out that I could open a new policy that was month to month. So, when I tried to do that they said our appliances wouldn't be covered for another month. That would be past our move out date. So, useless. Very frustrating and disappointing.

Select Home warranty is a terrible horrible company. They have very limited contractors. I placed a claim on 8/1/26. Today is 8/19. Appointment hasn’t set up yet. They always tell you that, "If disconnected, we will call you back." Well today it was disconnected, no one called back. What a mistake to pick up this company. If you like to choose a warranty company, never pick up this one.

I'm only at the sign up stage. Customer service and the sign up process was easy and pleasant.

My pool suddenly started to turn green on 8/8/2026. I noticed that the chlorinator’s lights were off indicating that it was broken. I contacted SHW and they sent a pool person to assess the situation. 2 days later I received a denial email as follows: "After a Review of the specific issue with your Pool, it has been determined that your Pool Equipment is leaking, unfortunately Pool Equipment that is Leaking is not a covered issue under the terms of your policy. Please see section 6.4.3.

My experience with Select Home Warranty has been extremely frustrating. First, their contractor network is unreliable. Every contractor assigned to my claims has seemed unmotivated and eager to avoid doing actual work. The pattern is always the same: the contractor pushes the issue back onto Select Home Warranty, and Select Home Warranty then denies the claim under some arbitrary or whimsical pretext. Second, their reimbursement process is a nightmare. Even when they do approve a replacement or larger repair, they cover only a fraction of the actual cost. The submission process is excessively bureaucratic, communication is non-existent, and receiving the actual reimbursement is excruciatingly slow. I would not recommend this company to anyone looking for reliable coverage or peace of mind.

DO NOT purchase any plans with this warranty company. They tell you lies about what they cover and when you have a claim you are told that it is not covered or all of their technicians are backed up. They want you to find your own technician. Do you dare take a chance to be reimbursed??? I say not with this company. You receive different stories from different foreign customer service employees. They make very little, if any, effort to help.

For the second time this year, Select has failed to deliver as promised when I bought the policy. Similar to my previous experience with a roof leak earlier this year, they claim they can't find a plumber to come to my house for a blocked drain. As previously, they invite me (with a smile in their voice) to find my own technician and then get their authorization for the price of the work to be done. I've reviewed the terms of the agreement when I bought their service and see no mention of my having to do their legwork for even a simple job. I have received 2 emails from them claiming their dispatch team is backed up and asking for further patience from me.

Select Home Warranty is a bunch of crooks - no longer run by Americans. You get people on the phone who do not want to support a service issue and now since July 8th I have been waiting for the refund check these people OWE ME. At first they took over a month to issue a check for a part that was needed for my dishwasher, covered under the home warranty. Then they wanted to jerk me around when I finally had enough waiting on my $42 so I told them I wanted to cancel the policy. Since then I have had to talk to at least 10 different people and continually tell them, "Look I just want my refund check and to be done with them." They said my check was processed on July 17th.

**Extremely Disappointed — Their “Urgent” Service Is Anything But Urgent** I initiated a home warranty claim because the air conditioning stopped working at our care home during the summer. Because we care for a patient with a seizure disorder, I clearly explained that this was an urgent situation. I was approved for third-party authorization, and the repair estimate was promptly submitted. It has now been **6 days**, and we STILL have no working A/C and are STILL waiting for approval.

Do not purchase a home warranty with this company! I purchased the platinum coverage less than 3 years ago and I received a VIP top of the line plan with a free year included. Well, my first claim ended up in a surprise. The process went OK until the tech came out to diagnose why my A/C had stopped working. Basically the capacitor had failed and the system's freon was low due to a small leak. Common things that should be covered under my plan. The claim was undisputedly denied for the following reason. 1. They told me that although the capacitor would be covered under my plan, it was denied because it failed due to a suspected power surge (fine print of exclusions somewhere in the plan). Now, the only way a capacitor would fail it is if it is subject to a power surge. There is no other possible diagnostic! 2. The freon and the small leak are not covered. Go figure why!

Customer service person Bruce ** was very efficient and personable. He Explained to me in details. Very nice person. I would highly recommend him.

I filed a claim for a failed AC compressor, which is explicitly listed as a covered component under Section 6.3.6 of my contract, with a $3,000 repair/replacement allowance under Section 10.1. For almost four months, I have dealt with repeated bad-faith handling by multiple escalation agents: (1) Agents falsely claimed I had not submitted supporting documents, which I had to dispute before they acknowledged receipt of my three years of valid maintenance records and pictures of my A/C unit. (2) The authorization team then deemed my records "invalid" without providing any contractual basis or explanation. (3) The authorization team denied my claim citing low Freon as the cause of failure; however, an escalation agent confirmed to me while reading the technician's notes aloud that this Freon assumption appears nowhere in the technician's actual notes.

If I could give zero stars I would, I keep my home in top condition, was told my air is not covered because of maintenance.

Do not use them. Can’t get a tech out, they tell you to get your own and they only pay a small fraction of the cost. It’s difficult to cancel and they tack on odd fees they can’t explain. I had Old Home Republic in my last home. And they were WONDERFUL.

I submitted a claim for the same thing, but for a different HVAC blower relay that your company fixed for me 2 years ago. That was the only time Select worked like it was supposed to. Before that I had issues that took weeks to resolve with a water heater. To the point... I submitted a claim that my blower unit went out on the inside of my house. I received a message from SHW telling me that AC Allstars Tampa was coming to my house to check the inside unit. By the way, I can't find AC Allstars Tampa anywhere in my state. I found one that looks really nice in Florida. That process was good and an appointment was scheduled. My 19-year-old son was home when a guy in his personal truck arrived. My son met him outside, gave him 60 dollars cash and invited him in to look at the blower. He said he wanted to look at the outside unit first, which had been running fine for me.

I filed a claim with Select Home Warranty on Sunday, July 19. The vents in our house stopped blowing air. This was during a hot period with temperatures in the 100s; the temperature in the house was 90. Select’s technician scheduled the inspection for Wednesday, July 22. The technician’s diagnosis was a blown capacitor – we would need to pay him $375 to replace the capacitor because Select would take 48 hours or more to approve the claim. We paid the technician and he replaced the blown capacitor – at least we had cool air blowing again. When Select finally responded to the claim on Thursday, July 30, they denied it because “the unit malfunctioned due to a lack of maintenance.” Our unit is almost 30 years old – but we have a maintenance program with a local contractor.

My experience with Select Home Warranty has been awful. Always find something to deny the few clams I’ve filed. Today was the worst, filed a claim saying my garage door will not open and there’s a grinding sound, said it could be a railing or opener or whatever. I don’t know what is causing the problem. Got an email saying they’re sending no one out and claim denied because they deny replacing a railing. I don’t know if it is a railing or a pulley or motor or other things that are supposed to be covered. When I filed a claim regarding a water heater because of mechanical failure that ultimately caused some rusting, they wouldn’t cover it because they said it had rust.

If there was anything less than 1 star, that would be the rating for Select Home Warranty. I have a home in Lincoln, NE and a home in Phoenix, AZ. When I purchased my home in Phoenix, the sellers provided me with a home warranty program through Select Home Warranty. Not know better, I purchased a home warranty policy for my home in Lincoln, NE too.

I was required to pay the provider directly and subsequently submit my receipt for reimbursement, which I did in May 2026. After submitting the required documentation, I received no communication regarding the status of my claim and had to make multiple follow-ups calls before a partial reimbursement was eventually approved. As of the end of July 2026, I have yet to receive the approved reimbursement. The prolonged delay, lack of communication, and need for repeated follow-up have made this an extremely frustrating experience. I am disappointed with the handling of this matter.

I purchased a warranty for a full year coverage with the help of Connor ** who's an account representative. He tried to sell me more than I was asking for and was very persistent about it. I just went with the 1-year coverage. I waited my 30 days and then filed claims. Both were denied, so I'm out $350 in claims. I was told by ** that if I'm not satisfied with the service, then I could cancel the warranty and get a full refund. When I called to cancel, they were trying their hardest to keep my contract. I told them I did not like the service and to give me back a full refund, they refused. They were willing to make modifications to my contract to keep my business, but couldn't give me back a full refund. This warranty company is very shady, and I would not recommend it.

I have been with this company for over 5 years and they have not paid one claim. I have submitted 3 claims and they seem to always find some exclusion. I just tried to cancellation policy and representative insisted that I tell him the reason for cancelling and that I would be charged a cancellation fee. They also increased my premium with no notice. Also, I don't think their customer service is located in the United States. If you looking for home warranty please do not waste your time with this company.

Filed an AC claim during a record heat wave. They didn’t schedule a technician for nearly two weeks, past their own 2-day repair window. First appointment was a no-show. Rescheduled appointment was also a no-show. Requested a different technician; they reassigned the same one. Called to cancel; charged for the month anyway. Told my only option was to send the same no-show technician back out.

Do NOT waste your money on this. I paid premiums for 3 years. I needed tech for water leak, communication was horrible. Tech was never sent out. I called them again because premiums also went up yet I got NO help from them but they had my money. Now I call to cancel and I am offered lower premiums, discounts, etc. CANCEL is all I want and now they will charge me $75 to cancel. They were never used and when needed them they failed yet now I am having to pay for their lack of service. I can save my premium and pay for my own repairs which I had done within 1 day after realizing I was getting nowhere with their service department.

Run away from this company. Do not purchase. They will do everything to delay and not send out repair persons. I have been waiting for 6/six weeks for the repair of an a/c unit. First person did not repair correctly. Second person was not assigned for 10 to 14 days. Wrong part was ordered by the company. I had to send it back before they would order another part. Still waiting on parts and workers to install. 42 Days later, in the middle of summer with no air conditioning.

My 11 year old Carrier Air Conditioner stopped blowing cool air on a Sunday. I promptly filed a claim. Tuesday evening a technician arrived. The system happened to begin working after being shut down for two days. He initially stated that the capacitor was good, the compressor was functioning, and that there were no leaks. We then walked through the house and felt the air coming from the vents and he exclaimed that the air should be cooler and asserted that the compressor was at the end of it's life and submitted a diagnosis to SHW for a failing compressor. SHW denied the claim by stating that the system required an upgrade and that upgrades were not covered. I called to question that "upgrade required" decision when a the technician had simply recommended a compressor replacement and got nowhere with SHW. The system was actually working at this time and I decided to measure the temperature of the vents compared to the return vents.