Select Home Warranty Reviews

"Ma'am, we are just as fast to answer you when you have a claim!" Then he went into his sales pitch. He was so funny and friendly.

Answered all questions. I was uncomfortable about using contractors I don’t know but he made it clear on the process and easiness of doing a claim.

I recently submitted my first service request for my Kitchen Aid Dishwasher on 3/13. The tech they assigned could not come until 3/25.

Literally every claim we have had has not been accepted and the customer service is horrible. The back and forth they make you do is ridiculous.

In reality, nearly every claim I submitted was denied, often with vague or unreasonable justifications.

I have broken appliances and still waiting for SHW to pay for repairs on 2 appliances. Ask about HVAC, Good Luck.

What can I say, it started so great, convenient claim submitting, service provider found within 24 hours, great service provider.

This wasn’t my only claim or my only bad experience with them, it’s just the latest example. This wasn’t a one-off mistake, it’s how they operate.

I summitted the claim on 12 days ago so I can get the pipe fixed and stop the leak. They keep wanting a serial number for the unit. There is not unit.

After fighting with Select, the manager was great and had the problem taken care of. Now, a simple repair is not approved. Go figure.

Pleasure to work with, sold me on more than I had planned but helped to make it more affordable and more feasible.

Associate was knowledgeable and made the transition seamless. Offering expert advice on all of my appliances and the coverage available for each.

I have had this before at a previous home and I am pleased to say that the appliance coverage was just what I wanted

I had a contact with Fam today to cancel my contract. After detailed info.

I had a great experience working with Jeff **. He explained the home warranty program and the Select Platinum product in detail.

Sean was courteous, answered all my questions and signed me up for a year for a fair and equitable policy of "peace of mind" for my new home.

He is not only professional and clear explaining all the plans, but also very patient in answering all my questions.

Well, they denied the claim, pointing to a completely different section in the contract saying that our problem is excluded.

Yes, the repair was covered under contract, their reason was the only repairmen I could find (SEARS) charged too much in labor.

We need a new tank. Select Home is stating its condensation, so not covered. They sent the “air conditioner“ explanation that it’s not covered.

I am very pleased with the polite, efficient and personalized service I received from Representative Henry ** during my inquiry phone call.

I'm glad I found this one, very nice & straightforward. Very friendly & knowledgeable. They emailed me & offered me a great deal.

The agent made everything simple and easy to understand and set up--also, very knowledgeable and professional.

Rep was very professional and very knowledgeable. Rep explain everything about the plan in a way that everyone understood. The price fit in my budget.

Website was also very informative. Showed choices of coverage.. Customer service very accessible to very convenient process over the phone..

I was contacted directly by their representative and he was very helpful describing the policy, costs and how it works. I signed up.

He was very knowledgeable and answered all of my questions without hesitation and very respectfully.

I said I needed time to decide and she said she'd call me in 45 minutes. I called back sooner and was unable to connect with Christine.

I had the pleasure of being connected to Mark ** in customer service. Mark was very professional, polite and knowledgeable of your products.

No supervisors available to resolve issue, one of the representatives was just putting me on hold then come back with same unhelpful messages.

Very thoughtful, completely answered all my concerns. Offered discount immediately after - like that I don’t have to find a technician.

The technician never showed up. When I called, I was told they were running late—but hours passed with no arrival and no communication.

When we signed up, I called because I wanted a company with local service people, and I was assured that they have plenty of locals here.

The claim was deny. I called him back and told them that they promise to reimburse what I pay the technician. False promises. Be careful there.

Horrible experience with this company! We were told at sign up no contract and that they will send technician to take care of our appliances.

They need to fire the assigned tech as he is worthless, totally unprofessional and rude. He couldn't even be bothered to call or text.

The wait time for service is unacceptable. But cash money is required for contractors if they actually make it to the home for the service call.

They had the nerve to take 75.00 for canceling contract after they would not help me get the replacement part that their tech broke.

I called Select Home Warranty regarding a bathroom sink that was clogged. They sent out a technician to investigate and then he left.

I placed three service calls in and no one ever came out. When I asked for updates they shared that they were contacting the vendors.

My purchase of a home warranty was fast which was great for me.

I appreciate the information he quickly provided. I look forward to a positive experience with Select Home Warranty.

Enrollment was quick and smooth. No high-pressure “deals.” I highly recommend SELECT HOME WARRANTY.

This one seems to get the issue solved much quicker.

Brett ** was great and assisted me through the process quickly to get me what I needed.

I talked to ED **. He got me signed up with my home warranty. Answered my questions and in about 5 min I had a warranty. Quick and easy.

We have used this company for years and are truly pleased with the prompt results we get when needed!

This company offers same day service and the ability to choose your own vendors. This is the reason why we choose them.

After my first call. NO 24 hour service as promised. Called the contractor assigned 2 days later to schedule. He cursed at me on the phone.

Long wait times, unresponsive customer service, and contractors who either never show up or do subpar work — this is what you can expect.

Me and wife are 73 and 75 yrs old and looking for the best least expensive rates because our income demands frugality.

I feel very confident using this company. The price was very reasonable compared to other companies, whose claims fees were much higher.

I’m happy that we’re switching our home warranty service. Great service. Good value. Easy experience.

I recommend Select Home Warranty compared to other Home Warranty companies. The pricing for the home warranty was way for the best pricing available.

When I requested a refund so I could seek help elsewhere, I was denied, even though they did not perform any services or cover any costs.

Anyway Within 20 minutes after the call I get an email saying they are going to pay me $ 95.00 for my Microwave?

There’s always a loophole with them. Why would I pay for home warranty just to pay for someone on my own and hope I get reimbursed.

After keeping me on the phone for an hour she told me they were not going to charge a fee

After paying my premiums and trusting their advertised coverage, they refused to pay a legitimate furnace repair claim that cost $1,820.

It looks cheaper, low service call fee, but you will never gets settled with a decent amount. Please stay away from this and save your money.

"Ma'am, we are just as fast to answer you when you have a claim!" Then he went into his sales pitch. He was so funny and friendly.

Answered all questions. I was uncomfortable about using contractors I don’t know but he made it clear on the process and easiness of doing a claim.

I recently submitted my first service request for my Kitchen Aid Dishwasher on 3/13. The tech they assigned could not come until 3/25.

Literally every claim we have had has not been accepted and the customer service is horrible. The back and forth they make you do is ridiculous.

In reality, nearly every claim I submitted was denied, often with vague or unreasonable justifications.

I have broken appliances and still waiting for SHW to pay for repairs on 2 appliances. Ask about HVAC, Good Luck.

What can I say, it started so great, convenient claim submitting, service provider found within 24 hours, great service provider.

This wasn’t my only claim or my only bad experience with them, it’s just the latest example. This wasn’t a one-off mistake, it’s how they operate.

I summitted the claim on 12 days ago so I can get the pipe fixed and stop the leak. They keep wanting a serial number for the unit. There is not unit.

After fighting with Select, the manager was great and had the problem taken care of. Now, a simple repair is not approved. Go figure.

Pleasure to work with, sold me on more than I had planned but helped to make it more affordable and more feasible.

Associate was knowledgeable and made the transition seamless. Offering expert advice on all of my appliances and the coverage available for each.

I have had this before at a previous home and I am pleased to say that the appliance coverage was just what I wanted

I had a contact with Fam today to cancel my contract. After detailed info.

I had a great experience working with Jeff **. He explained the home warranty program and the Select Platinum product in detail.

Sean was courteous, answered all my questions and signed me up for a year for a fair and equitable policy of "peace of mind" for my new home.

He is not only professional and clear explaining all the plans, but also very patient in answering all my questions.

Well, they denied the claim, pointing to a completely different section in the contract saying that our problem is excluded.

Yes, the repair was covered under contract, their reason was the only repairmen I could find (SEARS) charged too much in labor.

We need a new tank. Select Home is stating its condensation, so not covered. They sent the “air conditioner“ explanation that it’s not covered.

I am very pleased with the polite, efficient and personalized service I received from Representative Henry ** during my inquiry phone call.

I'm glad I found this one, very nice & straightforward. Very friendly & knowledgeable. They emailed me & offered me a great deal.

The agent made everything simple and easy to understand and set up--also, very knowledgeable and professional.

Rep was very professional and very knowledgeable. Rep explain everything about the plan in a way that everyone understood. The price fit in my budget.

Website was also very informative. Showed choices of coverage.. Customer service very accessible to very convenient process over the phone..

I was contacted directly by their representative and he was very helpful describing the policy, costs and how it works. I signed up.

He was very knowledgeable and answered all of my questions without hesitation and very respectfully.

I said I needed time to decide and she said she'd call me in 45 minutes. I called back sooner and was unable to connect with Christine.

I had the pleasure of being connected to Mark ** in customer service. Mark was very professional, polite and knowledgeable of your products.

No supervisors available to resolve issue, one of the representatives was just putting me on hold then come back with same unhelpful messages.

Very thoughtful, completely answered all my concerns. Offered discount immediately after - like that I don’t have to find a technician.

The technician never showed up. When I called, I was told they were running late—but hours passed with no arrival and no communication.

When we signed up, I called because I wanted a company with local service people, and I was assured that they have plenty of locals here.

The claim was deny. I called him back and told them that they promise to reimburse what I pay the technician. False promises. Be careful there.

Horrible experience with this company! We were told at sign up no contract and that they will send technician to take care of our appliances.

They need to fire the assigned tech as he is worthless, totally unprofessional and rude. He couldn't even be bothered to call or text.

The wait time for service is unacceptable. But cash money is required for contractors if they actually make it to the home for the service call.

They had the nerve to take 75.00 for canceling contract after they would not help me get the replacement part that their tech broke.

I called Select Home Warranty regarding a bathroom sink that was clogged. They sent out a technician to investigate and then he left.

I placed three service calls in and no one ever came out. When I asked for updates they shared that they were contacting the vendors.

My purchase of a home warranty was fast which was great for me.

I appreciate the information he quickly provided. I look forward to a positive experience with Select Home Warranty.

Enrollment was quick and smooth. No high-pressure “deals.” I highly recommend SELECT HOME WARRANTY.

This one seems to get the issue solved much quicker.

Brett ** was great and assisted me through the process quickly to get me what I needed.

I talked to ED **. He got me signed up with my home warranty. Answered my questions and in about 5 min I had a warranty. Quick and easy.

We have used this company for years and are truly pleased with the prompt results we get when needed!

This company offers same day service and the ability to choose your own vendors. This is the reason why we choose them.

After my first call. NO 24 hour service as promised. Called the contractor assigned 2 days later to schedule. He cursed at me on the phone.

Long wait times, unresponsive customer service, and contractors who either never show up or do subpar work — this is what you can expect.

Me and wife are 73 and 75 yrs old and looking for the best least expensive rates because our income demands frugality.

I feel very confident using this company. The price was very reasonable compared to other companies, whose claims fees were much higher.

I’m happy that we’re switching our home warranty service. Great service. Good value. Easy experience.

I recommend Select Home Warranty compared to other Home Warranty companies. The pricing for the home warranty was way for the best pricing available.

When I requested a refund so I could seek help elsewhere, I was denied, even though they did not perform any services or cover any costs.

Anyway Within 20 minutes after the call I get an email saying they are going to pay me $ 95.00 for my Microwave?

There’s always a loophole with them. Why would I pay for home warranty just to pay for someone on my own and hope I get reimbursed.

After keeping me on the phone for an hour she told me they were not going to charge a fee

After paying my premiums and trusting their advertised coverage, they refused to pay a legitimate furnace repair claim that cost $1,820.

It looks cheaper, low service call fee, but you will never gets settled with a decent amount. Please stay away from this and save your money.