Select Home Warranty Reviews

I live in CO where our temperatures have been in the upper 90s and low 100s. My air conditioner has had a difficult time keeping up. I called an independent contractor on 7/31. (My understanding is that I could pick my own contractor - which is one of the reasons I selected SHW. Also, I was told SHW's contractor was booked out for months.) The contractor told me that the furnace and air conditioner are the originals when the house was built in 1999. The contractor also told me that it would be very difficult to find any parts if I wanted to attempt to repair the units. I sent in the document the contractor prepared,and heard nothing. I had 2 claim #s for the air and furnace.

Horrible response time. Too many loopholes so they don't have to cover things. Plumber said dishwasher would cost too much to repair, but after us buying a replacement, my son took it home and repaired it with a $5 part. A lot of the technicians have been subpar.

I have had two appointments made with the same contractor to repair my disposal. Neither time did the contractor show up. I had to wait until the end of the day of the second no show before they would try a different contractor. Mind you, I had told them initially the contractor had horrible reviews. I wasted 2 days waiting for someone to show up and they never did. Now I have to call back on a separate day to get a different contractor and take a 3rd day off work to hope someone shows up.

This is by far the worst and most dishonest home warranty company I have ever dealt with. I honestly don’t understand how they are still in business. In my experience, they find every possible excuse not to cover claims. When I tried to get my money back, I was repeatedly told that a refund check had been sent, but the check never arrived, and I have serious doubts that it was ever actually mailed.

These people suck and that's putting it nicely! We went 3 months without A/C last year, screwing with these people. I finally booked and paid out of pocket for it. After numerous hours of talking to people that had accents and difficult to understand, I was told to submit documents. I ended up only getting $150 and they haven't even paid that as of yet, 1 year later. They have a reason to minimize or deny any claim you make. Not worth the money you pay for this worthless policy! AVOID!!

⭐ 1 star — eleven days without AC, $1,100 repair, $150 reimbursement, endless requirements, and still no payment. Please read this before buying Select home warranty. I usually read reviews, unfortunately failed to read enough about Select Home Warranty, so I felt obligated to take the time to share my experience for other consumers to make the right decision. I purchased a home warranty expecting peace of mind when something in my home broke. Instead, my experience with Select Home Warranty has been an exhausting, frustrating, and seemingly endless claims process. My AC stopped working on Aug 6, 2026 during a period when temperatures were over 90°F. What followed was eleven days of waiting, repeated phone calls, multiple documentation requests, contradictory information from different representatives, an estimated $1,100 repair, and a promised $150 reimbursement that I still have not received.

DO NOT USE THIS COMPANY! We bought our house in 2025, and the realtor paid for us this home warranty. We went a year without having to use it. Last month, our AC stopped working. This was a Sunday, during the summer, where temperatures had been above 100 degrees, and were going to be over 100 degrees for the foreseeable future. I also have two children in the home. I called the claims number. They said they would have someone reach out within 48 hours. I explained that it was an emergency due to the temperature. They told me I could call my own technician out, which I did. The blower fan motor went out. It ended up costing around $800. The following Wednesday, I receive an email saying they were not going to cover it because the AC was still under factory warranty. This was a blatant lie. I called and sent them information from the company showing the factory warranty had expired the previous year.

Was real easy to do. Good customer service. Wasn’t pushy. Answered all the questions. Would recommend to anybody.

I need to cancel our policy. I was told to call back on the day I wanted to cancel my policy due to moving and instead they went ahead and cancelled our policy 13 days too early so our appliances were no longer covered. I didn't authorize the cancellation since they told me to call back. I spoke to 6 people to try to get the policy re-instated without having to open a whole new one and having to put the whole 1 year or 2 year dollar amount on my credit card (was never offered a month to month). Each person I spoke to just said "well, it was cancelled." Yes, because THEY cancelled it. POOR customer service. I later found out that I could open a new policy that was month to month. So, when I tried to do that they said our appliances wouldn't be covered for another month. That would be past our move out date. So, useless. Very frustrating and disappointing.

Select Home warranty is a terrible horrible company. They have very limited contractors. I placed a claim on 8/1/26. Today is 8/19. Appointment hasn’t set up yet. They always tell you that, "If disconnected, we will call you back." Well today it was disconnected, no one called back. What a mistake to pick up this company. If you like to choose a warranty company, never pick up this one.

I'm only at the sign up stage. Customer service and the sign up process was easy and pleasant.

My pool suddenly started to turn green on 8/8/2026. I noticed that the chlorinator’s lights were off indicating that it was broken. I contacted SHW and they sent a pool person to assess the situation. 2 days later I received a denial email as follows: "After a Review of the specific issue with your Pool, it has been determined that your Pool Equipment is leaking, unfortunately Pool Equipment that is Leaking is not a covered issue under the terms of your policy. Please see section 6.4.3.

My experience with Select Home Warranty has been extremely frustrating. First, their contractor network is unreliable. Every contractor assigned to my claims has seemed unmotivated and eager to avoid doing actual work. The pattern is always the same: the contractor pushes the issue back onto Select Home Warranty, and Select Home Warranty then denies the claim under some arbitrary or whimsical pretext. Second, their reimbursement process is a nightmare. Even when they do approve a replacement or larger repair, they cover only a fraction of the actual cost. The submission process is excessively bureaucratic, communication is non-existent, and receiving the actual reimbursement is excruciatingly slow. I would not recommend this company to anyone looking for reliable coverage or peace of mind.

DO NOT purchase any plans with this warranty company. They tell you lies about what they cover and when you have a claim you are told that it is not covered or all of their technicians are backed up. They want you to find your own technician. Do you dare take a chance to be reimbursed??? I say not with this company. You receive different stories from different foreign customer service employees. They make very little, if any, effort to help.

For the second time this year, Select has failed to deliver as promised when I bought the policy. Similar to my previous experience with a roof leak earlier this year, they claim they can't find a plumber to come to my house for a blocked drain. As previously, they invite me (with a smile in their voice) to find my own technician and then get their authorization for the price of the work to be done. I've reviewed the terms of the agreement when I bought their service and see no mention of my having to do their legwork for even a simple job. I have received 2 emails from them claiming their dispatch team is backed up and asking for further patience from me.

Select Home Warranty is a bunch of crooks - no longer run by Americans. You get people on the phone who do not want to support a service issue and now since July 8th I have been waiting for the refund check these people OWE ME. At first they took over a month to issue a check for a part that was needed for my dishwasher, covered under the home warranty. Then they wanted to jerk me around when I finally had enough waiting on my $42 so I told them I wanted to cancel the policy. Since then I have had to talk to at least 10 different people and continually tell them, "Look I just want my refund check and to be done with them." They said my check was processed on July 17th.

**Extremely Disappointed — Their “Urgent” Service Is Anything But Urgent** I initiated a home warranty claim because the air conditioning stopped working at our care home during the summer. Because we care for a patient with a seizure disorder, I clearly explained that this was an urgent situation. I was approved for third-party authorization, and the repair estimate was promptly submitted. It has now been **6 days**, and we STILL have no working A/C and are STILL waiting for approval.

Do not purchase a home warranty with this company! I purchased the platinum coverage less than 3 years ago and I received a VIP top of the line plan with a free year included. Well, my first claim ended up in a surprise. The process went OK until the tech came out to diagnose why my A/C had stopped working. Basically the capacitor had failed and the system's freon was low due to a small leak. Common things that should be covered under my plan. The claim was undisputedly denied for the following reason. 1. They told me that although the capacitor would be covered under my plan, it was denied because it failed due to a suspected power surge (fine print of exclusions somewhere in the plan). Now, the only way a capacitor would fail it is if it is subject to a power surge. There is no other possible diagnostic! 2. The freon and the small leak are not covered. Go figure why!

I filed a claim for a failed AC compressor, which is explicitly listed as a covered component under Section 6.3.6 of my contract, with a $3,000 repair/replacement allowance under Section 10.1. For almost four months, I have dealt with repeated bad-faith handling by multiple escalation agents: (1) Agents falsely claimed I had not submitted supporting documents, which I had to dispute before they acknowledged receipt of my three years of valid maintenance records and pictures of my A/C unit. (2) The authorization team then deemed my records "invalid" without providing any contractual basis or explanation. (3) The authorization team denied my claim citing low Freon as the cause of failure; however, an escalation agent confirmed to me while reading the technician's notes aloud that this Freon assumption appears nowhere in the technician's actual notes.

If I could give zero stars I would, I keep my home in top condition, was told my air is not covered because of maintenance.

Do not use them. Can’t get a tech out, they tell you to get your own and they only pay a small fraction of the cost. It’s difficult to cancel and they tack on odd fees they can’t explain. I had Old Home Republic in my last home. And they were WONDERFUL.

I submitted a claim for the same thing, but for a different HVAC blower relay that your company fixed for me 2 years ago. That was the only time Select worked like it was supposed to. Before that I had issues that took weeks to resolve with a water heater. To the point... I submitted a claim that my blower unit went out on the inside of my house. I received a message from SHW telling me that AC Allstars Tampa was coming to my house to check the inside unit. By the way, I can't find AC Allstars Tampa anywhere in my state. I found one that looks really nice in Florida. That process was good and an appointment was scheduled. My 19-year-old son was home when a guy in his personal truck arrived. My son met him outside, gave him 60 dollars cash and invited him in to look at the blower. He said he wanted to look at the outside unit first, which had been running fine for me.

I filed a claim with Select Home Warranty on Sunday, July 19. The vents in our house stopped blowing air. This was during a hot period with temperatures in the 100s; the temperature in the house was 90. Select’s technician scheduled the inspection for Wednesday, July 22. The technician’s diagnosis was a blown capacitor – we would need to pay him $375 to replace the capacitor because Select would take 48 hours or more to approve the claim. We paid the technician and he replaced the blown capacitor – at least we had cool air blowing again. When Select finally responded to the claim on Thursday, July 30, they denied it because “the unit malfunctioned due to a lack of maintenance.” Our unit is almost 30 years old – but we have a maintenance program with a local contractor.

My experience with Select Home Warranty has been awful. Always find something to deny the few clams I’ve filed. Today was the worst, filed a claim saying my garage door will not open and there’s a grinding sound, said it could be a railing or opener or whatever. I don’t know what is causing the problem. Got an email saying they’re sending no one out and claim denied because they deny replacing a railing. I don’t know if it is a railing or a pulley or motor or other things that are supposed to be covered. When I filed a claim regarding a water heater because of mechanical failure that ultimately caused some rusting, they wouldn’t cover it because they said it had rust.

If there was anything less than 1 star, that would be the rating for Select Home Warranty. I have a home in Lincoln, NE and a home in Phoenix, AZ. When I purchased my home in Phoenix, the sellers provided me with a home warranty program through Select Home Warranty. Not know better, I purchased a home warranty policy for my home in Lincoln, NE too.

I was required to pay the provider directly and subsequently submit my receipt for reimbursement, which I did in May 2026. After submitting the required documentation, I received no communication regarding the status of my claim and had to make multiple follow-ups calls before a partial reimbursement was eventually approved. As of the end of July 2026, I have yet to receive the approved reimbursement. The prolonged delay, lack of communication, and need for repeated follow-up have made this an extremely frustrating experience. I am disappointed with the handling of this matter.

I purchased a warranty for a full year coverage with the help of Connor ** who's an account representative. He tried to sell me more than I was asking for and was very persistent about it. I just went with the 1-year coverage. I waited my 30 days and then filed claims. Both were denied, so I'm out $350 in claims. I was told by ** that if I'm not satisfied with the service, then I could cancel the warranty and get a full refund. When I called to cancel, they were trying their hardest to keep my contract. I told them I did not like the service and to give me back a full refund, they refused. They were willing to make modifications to my contract to keep my business, but couldn't give me back a full refund. This warranty company is very shady, and I would not recommend it.

I have been with this company for over 5 years and they have not paid one claim. I have submitted 3 claims and they seem to always find some exclusion. I just tried to cancellation policy and representative insisted that I tell him the reason for cancelling and that I would be charged a cancellation fee. They also increased my premium with no notice. Also, I don't think their customer service is located in the United States. If you looking for home warranty please do not waste your time with this company.

Filed an AC claim during a record heat wave. They didn’t schedule a technician for nearly two weeks, past their own 2-day repair window. First appointment was a no-show. Rescheduled appointment was also a no-show. Requested a different technician; they reassigned the same one. Called to cancel; charged for the month anyway. Told my only option was to send the same no-show technician back out.

Do NOT waste your money on this. I paid premiums for 3 years. I needed tech for water leak, communication was horrible. Tech was never sent out. I called them again because premiums also went up yet I got NO help from them but they had my money. Now I call to cancel and I am offered lower premiums, discounts, etc. CANCEL is all I want and now they will charge me $75 to cancel. They were never used and when needed them they failed yet now I am having to pay for their lack of service. I can save my premium and pay for my own repairs which I had done within 1 day after realizing I was getting nowhere with their service department.

Run away from this company. Do not purchase. They will do everything to delay and not send out repair persons. I have been waiting for 6/six weeks for the repair of an a/c unit. First person did not repair correctly. Second person was not assigned for 10 to 14 days. Wrong part was ordered by the company. I had to send it back before they would order another part. Still waiting on parts and workers to install. 42 Days later, in the middle of summer with no air conditioning.

My 11 year old Carrier Air Conditioner stopped blowing cool air on a Sunday. I promptly filed a claim. Tuesday evening a technician arrived. The system happened to begin working after being shut down for two days. He initially stated that the capacitor was good, the compressor was functioning, and that there were no leaks. We then walked through the house and felt the air coming from the vents and he exclaimed that the air should be cooler and asserted that the compressor was at the end of it's life and submitted a diagnosis to SHW for a failing compressor. SHW denied the claim by stating that the system required an upgrade and that upgrades were not covered. I called to question that "upgrade required" decision when a the technician had simply recommended a compressor replacement and got nowhere with SHW. The system was actually working at this time and I decided to measure the temperature of the vents compared to the return vents.

DO NOT TRUST OR USE. Denied leak claim, HORRIBLE SERVICE AND CALL CENTER. WASTE OF MONEY. EVEN THE CONTRACTOR ASSISGNED SAYS THE SAME THING.

I went with Select Home Warranty because my previous home warranty company had people to do the work and quicky but never did it right. So, far I have had two claims and they have found no one to do the work and told me to find someone. That is not why I hire a home warranty. They are supposed to handle this. So, I am still waiting for an electrician and someone to do the duct work. What good is a good price if they can't get the work done?

The agent listened to my concerns and me to choose a plan that was comprehensive and fit my budget.

I am writing to formally express my dissatisfaction with the service and claim denial regarding my Select Home Warranty policy. I have been a customer for a few months and recently filed a claim when my compressor went out. A technician was sent out and confirmed the compressor failed. However, the next day, I received an email stating that my claim was denied because the unit is still under the manufacturer's warranty, and therefore not covered by my policy.

Should be zero stars. Absolutely a sham of a company. Misfiled claims. Terrible delays finding a technician. Sat for five days in an 85* house for a broken air conditioning system whose repair should have been covered. They created four different claim numbers for the issue and then continued to not review any of them.

DO NOT DO BUSINESS WITH THEM! Dishonest! They didn't send a repairman to fix my microwave/oven combination. Instead, they told me that the part was too expensive to fix and they would send me $95 to replace the whole combination. How do they know if it is too expensive when they didn't send a repairman to diagnose and identify the faulty part? Then, they took nearly 1 1/2 months to mail the check. This is 2026 for God's sake! When I went to discontinue the policy because of my extreme dissatisfaction, they kept me on the phone for one hour trying to get me to not cancel and wouldn't cancel my policy until they had twisted all my limbs. After all that, they charged me a $75 cancellation fee! You will not get your money's worth with this company. You will get frustration and poor service.

Absolutely abysmal service! First, BEFORE I bought the policy everyone I spoke to was American. Now that I had to file a claim: only foreigners, whose English several times I could barely understand. On one call, I asked the person to transfer me to another agent because I could barely hear her, and when I could, I had to ask her NUMEROUS times to repeat what she had said because I couldn't understand her. Her response: "I can hear you fine."

SCAM: THEY DON'T REPAIR OR REPLACE. THEY ONLY COLLECT PREMIUMS!! I filed a claim with Select Home Warranty on 7/16/26 @ 2 pm, about my built-in microwave & garbage disposal. My microwave lights are out and it's no longer heating food properly. My garbage disposal won't come on at all. I received an email from Select THE SAME DAY 15 MINUTES LATER telling me that my microwave is not worth repairing or THEM replacing. They offered me $95 and said that was all they can do for me, the microwave costs around $995 to replace with a similar model with the exact same features, plus I'd have to pay myself for installation, about $200. I also received a separate email about the garbage disposal within that same 15 minutes. It basically said the same thing about the disposal not being worth fixing. This time they offered $75.

I purchased a warranty a year ago through Select Home Warranty and I regret it. Several times I have had to use contractors not affiliated with SHW because no one showed up multiple times. So - I paid for a home warranty AND I have to pay the full price anyway because no one comes out. Another huge issue is that they do not dispatch new cases on Saturdays or Sundays. I don't know but also imagine they don't work long hours either. So sure, you can call and talk to someone but you might as well talk to yourself as they cannot help you. A third issue is that the electrician who actually came out and replaced an outlet used the wrong voltage outlet - which then started to smoke and spark. I had to turn off the breaker - which was for the entire upstairs - until I could get an electrician I know and trust out there to replace the outlet. I will never use this company again. They are dreadful.

ZERO ⭐! The WORST COMPANY and CUSTOMER SERVICE ever!!! Stay away! They assigned an unlicensed electrician to repair our hot tub, who put in writing a death threat after we discovered they were unlicensed. FRAUDULENT COMPANY POLICIES executed by CALL CENTER in EGYPT. WILL NEVER CANCEL and refund your policy! Deny, deny, deny!

The sales agents are absolutely wonderful. Once you become a customer with a claim, that is when the stellar customer service disappears. The reps are all reading from the same script every time you call, and I have had to call numerous times over the past 3 months for a plumbing issue that is still unresolved. Select refuses to fully cover the parts and labor that MY PLUMBER is charging; they refused to find or were unable to find a service tech to do the job for the price they were willing to pay. I have only filed 2 claims with Select, and each one has taken months to resolve. The first one took nearly a year! This is THE WORST home warranty scam I have ever experienced, and I was naive enough to pay for 3 years in advance...I want ALL my money back! If I could give them negative stars, I would.

This company is 100% a scam. It is the biggest ripoff scheme. I'm not sure why it is still in business. There are class actions lawsuits in NJ. And thousands of small claims suits. How is this allowed in the USA? There is virtually no way to escalate issues. No way to speak to a manager. So sick of hearing "sorry" "sorry" "sorry"... Sounds like AI responding on the phone to issues, concerns ... They say they will respond within 24 hours. We have been waiting 8 days now to get our home HVAC unit repaired and it's only in the high 90's in NM. These people are horrible. Biggest fraud. They have already denied a previous claim we filed. We purchased because it explicitly claimed they took care of grinder pumps. They do not. Now they are trying to deny our HVAC claim. We had to hire our own technician, at their request.

Do not waste your money with Select Home Warranty. We've had the policy almost a year. Our microwave's turntable stopped working and it is not heating food properly. I filed a claim on Monday (7/13). I hadn't had anyone reach out me, so I called today. Apparently they sent me an email this past Monday (which I never received) stating they would not send a technician to repair nor replace the microwave. They will only provide us with $95 to replace it ourselves. It is an over-the-range microwave. To purchase a new microwave alone ranges from $275-$400; not including the fee to have it installed! This company is a total joke. Do not give them your business, as they will rip you off when you file a claim.

10/31/25 I purchased the top of the line home warranty coverage from Select Home Warranty. I found them online and was assured they service the area of my property. They claimed to repair and or replace systems in my home. I filed several complaints of which the company never responded to any. I fixed plumbing leaks HVAC would not heat. Then I had to replace my hot water heater and my HVAC unit with no help from them. I then cancelled my policy. On or around 6/1/2026 I heard there may be class action suit in the works. I would like to join in if possible. I have spent $13,504.99 of my money. This does not include people I paid out of pocket to make required repairs.

This is the first time I have ever bought a home warranty for my home and it was the biggest mistake I have made.. I purchased this in jan 2026 hoping I would never have to use it. The past couple of days I have had to use it 2 times.. I filed 2 claims and on both claims I had gotten an email and a phone call that their "technicians" were running behind and I could call around and get someone to come look at it then I would be reimbursed for the service fee. Then before any work could be done I would need to call them to get approval. I do not have time to do the leg work to get my appliances fixed.. That is the reason I purchased a home warranty thinking that they would get the person to come look at it.. fix it.. etc.. Then when calling to cancel the customer service person was a complete .... Biggest waste of money and time working with these people.

Select Home Warranty is deceitful and dishonest. I paid extra to cover my pool and when I needed to file a claim they stated the pool was outside the home and not covered yet they took my money to add it. They lie, cheat and commit fraud. Stay away from them.

Don't expect them to fix your issues. They are closing the case without your permission. My LG washer wasn't working properly and They send the technician from LG. The person without doing any diagnosis he said it is working good. Then I sent a video to that person to show the issue. He said it is the shock absorber issue, and they discontinued this product. I asked the to fix with universal part. The Select Home Warranty sent LG tech again and the tech didn't come.

I am extremely disappointed with my experience. We purchased a home warranty policy that includes HVAC/air conditioning systems. However, when I submitted a claim for my leaking HVAC unit, the claim was automatically denied without even sending a technician to inspect the problem. It is very misleading to advertise HVAC coverage only to deny claims based on exclusions that were never clearly explained upfront. If there are limitations that prevent coverage for common HVAC issues like leaks, those exclusions should be transparent before customers purchase a policy, not after they file a claim.

I wouldn’t recommend Select Home Warranty to anyone. They don’t cover much and charge a lot for service they don’t provide. Keep your money in your pocket and don’t use this company. They charged us $420 for the year and will only refund us $180 and are charging us a $75 cancellation fee.

Out of all my claims over the last 3 years, none of them has been worth anything. They almost never can find a technician. The whole object for having a warranty is to make it easier on your pocket if something happens. I have had bad experiences on all occasions from items not being covered to items being covered but too old to be worth anything. I just had a claim put in on my ac unit first they tried to say it was installed incorrectly, it lasted 29 years that way then I had my technician on the phone with me then they said they still said the same thing after my technician had carefully explained it to them. I mentioned that I would sue them they they called my technician and when I called them back, they told me they would pay the claim but not 9000 but 600 and some change because my unit was too old. My recommendation is you should never waste your money on Select Home Warranty because they refuse to pay claims no matter what.

Scam!!! Nightmare!!! They won’t pay! Negative trillion point for them! They are evil! They will lie and not wanting to help and pay! If you want to be ill and have a heart attack, just talk to their managers and customer representatives! They said you are approved for a big amount and then they only email my technician $103 and so if you ask them to check it, you will just go back-and-forth even if my technician even texted me their email and they will lie about sending a different email to your technician. My technician is so nice that he even told me that select definitely won’t pay. They will only pay always about $50-$100 if you want to get trained how evil works in this world talk to their customer representatives. They are trained to lie to belittle you. They are unprofessional, discriminatory and racist. They are ready to go down to the lowest most disrespectful way of communication just to not pay.

This company is the biggest fraud. They consistently underpay claims—if they pay them at all—and it’s nearly impossible to get anyone to explain their decisions. There is no transparency, and as a consumer, being left without any supporting information is a major red flag. For instance, I submitted a claim for my A/C. While the company did send someone out, which I appreciated, only a few small parts needed replacement. After having them installed, I submitted my claim, but SHW paid very little. Replacement parts arrived at my house five days later, leaving me confused about whether I was expected to install them myself or wait for the parts and then call the A/C service again, despite the temperature being over 90 degrees outside.

If you want your blood to boil and double up the dosage of your blood pressure medication then go ahead and sign up with this home warranty company. They are like CAR dealerships that after you sign up and pay for those extended warranty coverages what they do is to just give you a run around in solving your concerns or problems. In the case of this said “Select Home Warranty Company”, I signed up and paid-in-full a coverage for 5 years, my first claim was about my malfunctioning refrigerator which they sent a technician who didn’t fixed the problem and was instructed by him and Select Home Warranty for me to check and look for the replacement part. So they expect me a senior person to call outlets and check if they carry those replacement part. Cutting the story short that problem was unresolved.

We live in AZ & if our AC breaks down in 100+ degree weather we can't wait a day or 2 to get it fixed. We called our AC technician who came right over to get us up & running. We also called Select & they spoke to our technician. We paid $725 for the repair & when we asked Select to reimburse us they wanted us to send receipts, photos, etc. I had no problem with that, however, they also wanted 3 years worth of maintenance records. I could come up with the last 2, so now they only want to pay us $150.00. The repair was not due to poor maintenance, but simply wear & tear. I am losing my faith in home maintenance companies, it seems they will tell you whatever it takes to get you to sign up but certainly do not deliver. Buyer be ware. I would not recommend this company unless I see a check for $725!

We had a bad experience with this company. Our HVAC broke down with multiple components broken (it was a 20 year old unit) and they claimed it was only a Freon leak which isn’t covered. No amount of arguing from us our the HVAC technician convinced them. This company cost us extra money because of their delays (we had to buy portable AC units and had 3 service calls). Worse customer service experience we have had with any company.

Sunday, July 5, our house had a leak from plumbing in the wall. We had a housesitter who was able to turn off the water to the house. We arrived in about 5 hours. We pulled up the LVP flooring that was wet along with the baseboard. We called Select Home Warranty (SHW) and put in the claim and paid the service fee. Monday morning we receive an email that they don't have a plumber. I called and talked with an agent and told him they overcharged me for the service call. We renewed for 2 years and were to be charged $60 per our contract not $85. The agent argued and finally said he would check into it. Never heard another word. Meanwhile he said we could call a plumber and have him diagnose and then call SHW for approval for the repair.

Based on my experience, I would strongly discourage anyone from choosing Select Home Warranty. Nearly every claim I submitted was either denied or approved with minimal support. The most frustrating example was my dishwasher claim. Although the claim was approved, Select applied depreciation and offered only $50 toward a replacement dishwasher that would cost approximately $800 to replace. The payout was nowhere near enough to cover the actual expense.

I don't see no stars. This company is the devil. I'm warning you, don't buy into their pitch. You will regret it, I promise you. Used car dealer will at most give you a CAR. RUN AND DON'T LOOK BACK.

If I could give you -10, I would. Do not use this company as they are dishonest about their services. When you need to get something fixed like an appliance, they don't even bother to send a repair service. They offer you minimum amount like 30 percent of the original value. Every other company that I used in the past, they either fix or replace the appliance. This company is a complete rip off. Don't waste your money, they are cheap for a reason. I have never been able to use their service. Wanted 2 years with them, cancelled today. They still charged me 75 for canceling. Even though they failed to deliver any services.

I would stay away from this company. They lied to me about the coverage and being able to change policies between homes, doubled price without notification, then canceled my policy effective immediately, even though the request was made to cancel at end of month. The customer service is horrible; they never return calls or respond to emails in the time frame they give! The reason I was given for the price hike was inflation. It's not the price that was the issue; it's the lack of notification. I would rate less than 1 star if I could.

I sent in my claim over the weekend and did not receive any feedback until Monday and had the technician come out late Tuesday. He told me that the air conditioner motor had to be replaced and the claim was denied due to electrical. According to my contract the motor is covered under section 6.3.6. Air Conditioning (Central).

This company is the worst. Don’t get sucked in by ratings because they really are incorrect. The worst by all means!!

On my hot water tank, the pilot wouldn't stay lit. I turned in a claim, and after 3 weeks they finally told me to find my own tech to give a diagnosis since they couldn't find one. They did give me 1 company to call and it was 11 1/2 hours away in Massachusetts. Everyone knows that on the hot water side of a tank the pipe sweats, so there was a little water deposits on it. They denied claim, saying any corrosion is not covered. So basically they have an out on any claim you have that has to do with water because water does leave deposits and corrodes. Then, when I wanted to cancel policy, they wanted to charge me 75 dollars just to cancel. What a rip-off.

I DO NOT RECOMMEND THIS COMPANY! They will rip you off; they are unable to hire qualified contractors leaving you to fix your own problems. I bought the Select Home Warranty on 2/9/25 and prepaid for 5-years with an additional year free. The warranty period was 2/9/25 to 2/8/31. I had a claim on 11/3/25 where SHW coordinated with a local heating and air company which came out to diagnose the system in which I paid $65 on 10/14/25. The heating company recommended replacing a control board pending approval from SHW. Instead SHW ordered the control board and the heating company refused to install a part that was purchased by someone else other than them. SHW was not able to find anyone to install their purchased part when they told me to find someone myself to install the part. I ended up hiring another company and paid myself in order to get the heat back on.

Do not trust Select Home Warranty's "Platinum Care" plan! I have a structural copper water line leak inside a ceiling cavity that impacted a downstairs neighbor. Despite my policy explicitly listing "Plumbing System" base coverage, and the terms explicitly stating that water line leaks and breaks are covered, their management team is refusing to authorize the repair. Complete physical and visual access has already been granted.

I was a customer of Select Home Warranty and this was my first time filing a claim. It has been an incredibly dishonest and frustrating experience. When I discovered a water leak in my wall, I followed the proper procedures and reported it immediately. Instead of providing a technician, the company informed me they couldn't find a contractor to assist and instructed me to find my own. I hired a great local company, Plumbing 911, to stop the active water damage to my home. The experience then turned into a 45-minute ordeal where I was forced to sit on hold while Select Home Warranty haggled over the cost of a standard valve. It was clear their priority was finding the cheapest possible part rather than helping a paying customer during an emergency. Because of the active leak, I authorized the work and paid Plumbing 911 their full, honest rate out of my own pocket.

I have had this service for almost 4 years, and had renewed during that time. Claims are addressed immediately and the copayment is low. Great service.

Started a claim on May 5, 2026 and as of July 3, 2026, Select Home Warranty has done very little. They first assigned my claim to a firm more than 300 miles from me. Next, the firm assigned was more than 700 miles away. I never received any contact from the first, and only received any from the second after I initiated it. I finally got my own technician to come evaluate, diagnose, and estimate the needed repairs. I emailed the information to SHW. That was a week ago. Today, I got an email telling me that they were studying the information and I would have a reply within 48 hours. With this being Friday and tomorrow the 4th of July, I doubt I'll be hearing anything until Monday. Meanwhile, I have replaced the broken item. I would not recommend getting a policy with Select Home Warranty.

DO NOT do business with Select Home Warranty. They make it impossible to do business with them or get appropriate reimbursement from them. Even with their Platinum policy. They undervalue your appliances and make it difficult to resolve anything. I do not trust them nor recommend them!! Caveat emptor!

I got this warranty after the reps kept calling me saying that they have contractors in the area if I have an issue then try to sell me in on more months of the service contract. Glad I did not do it. Had an electrical issue. They did not answer for almost two weeks. Finally they told me to get someone in to check it. So, I did then they said it was not covering wire tracing and upgraded wire. But its services contract said it covers ALL Electrical System, so I said I know you cover junction boxes, etc. So put in another service order and YOU find the electrician because I am not about to do your job for a service I already paid for. I am a disabled Veteran, and I look at all of the complaint. How are these people still in business, so I told the rep on the phone I want a refund of my money now. Or put in another service order. This lady said you have to wait 30 days before you can put in another service order. Scam!!!!

I do not recommend using this company. They increase your rates without allowing you the option to cancel. They hide contract information in the fine print. They will not allow you to cancel. They nickel and dime you.

Select Home Warranty is not good. I put up the claim for breaker. they sent technician and he did not do anything and said nothing bad and took $65. I called my own technician, who showed me the burned breaker. Few days later, I put up the new claim for AC continuously running, SHW declined my claim that they want to see my AC replacement invoice, due to previously I had the Carrier AC but last year I replaced the AC which is Concord. Why they want to see new AC invoice as proof when they say that they will cover appliances no matter how old or new they are. They are cheater.

Select Home Warranty was very nice and thorough. But it will take time for me to see if they actually provide everything they said. If they do, I will sing their praises from my roof. Thank You.

This is a total scam. I have had multiple claims and nothing went as expected. For instance, my AC went down for a frozen compressor. Technician diagnosed as frozen compressor and because of that it was blowing fuses. They told us the claim was denied because there was a freon leak. We disputed it and they came back that it is an was an electrical issue and they don't cover it. Obviously they are going out of their way to not pay out any money.

I have had an extremely disappointing experience with this company. Every claim I have submitted has been denied for one reason or another, and this latest claim is the final straw. I specifically paid an additional premium to have my septic system covered. The documentation I received clearly states that septic system coverage is included. After submitting my claim, I called and was informed that it had been approved. Shortly afterward, I received an email stating that the claim had been denied.

I submitted a claim online on June 22, 2026 about the anode rod in my hot water tank going bad. Within an hour a young lady called me and asked me to describe the issues I was having. I explained to her that there was a smell of rotten eggs when I turned on my hot water or flushed the toilet. That's how I knew the anode rod was bad. She told me that someone would call me in two days.

This is the worst warranty company. I have been a member for 6 years and they have failed me several times over! They promised to compensate me for the work I had to get done out of my own pocket. They asked for me to submit the invoice, I did several times and they never responded. Just recently they denied yet another claim falsifying the reason but digging for any loop hole. As a result I am having to swallow the entire cost of 8000.00. You would’ve thought they could’ve offered a discount for being a customer. No… I highly doubt not recommend this company unless you want to lose tons of money to a company that never benefits their customers. If so had 100.00 for every denial claim I received from them, I would be a millionaire.

DO NOT BUY. Dangerously poor service. My AC died during a 100+ degree Texas heatwave. The technician diagnosed a failed capacitor and quoted $450. Select Home Warranty refused to authorize an immediate emergency repair, stating they needed "a few days" to think about it, leaving my indoor temperature at a dangerous near 90 degrees. When I called 2 days later to tell them the heat was a severe health hazard, customer service giggled and said they would fix it soon. I had to pay a local tech $115 out-of-pocket to bypass them and fix it safely.

Be very careful and thoroughly review the fine print before signing up with this company. I purchased a policy after being told that my pool and spa were covered, with coverage amounts discussed in the thousands of dollars. After the 30-day waiting period had passed, I opened a claim because my pool heater and pump stopped working properly and my jacuzzi jet pressure became very low. The company was unable to locate a technician in my area and asked me to find one myself. I did so, obtained a diagnosis and repair estimate exceeding $2,000, and submitted all requested documentation.

Completely worthless for warranty company. Slow response, slow reimbursements, low ball payments and really slow on getting repairs done.

Select Home Warranty is a complete scam. They are quick to take your hard-earned money for a premium, but the moment you actually need a repair, they completely vanish or invent endless excuses to deny your claim. Here is exactly how they cheat you:

I called after I started getting my pool ready for summer use and found the pump was dead. I called Select Home Warranty, the very first time and waited for over a week only to have Nobody call me. Then they said I could get someone and they would reimburse me. No! I pay for them to set things up. So, I call to cancel my Service and the Agent argued with me about cancelling saying he needed a reason, I had already told him a couple of times why. I would give them a negative star rating, but it doesn't have that option. Oh, then they charged 75.00 for cancellation!

Updated on 07/10/2026: Repair Cost: $1,059.00 See enclosed invoice from Home Heating and Air Conditioning. I have been a customer of Select Home Warranty since July 2023 and had never filed a claim before June 19, 2026. Since submitting this claim, I have contacted Select Home Warranty on three separate occasions in an effort to resolve this matter. Unfortunately, the company has refused to reimburse me for the full covered repair. According to my home warranty agreement, Select Home Warranty provides coverage for A/C Cooling Systems and Electrical Systems. The diagnosis from my licensed HVAC technician states:

The worst warranty company out there.. Do not I repeat do not buy. They never found me a repair service for my dryer after weeks. I finally found my own. They were going to reimburse my service fee because of the trouble. Never did. Never even paid the amount to fix the dryer. Not even close. Not 1 person you speak with is American or English speaking, even supervisors. It took 4 months for them to reimburse me my partial repair bill. I am disputing my credit card as they failed to complete their end of the contract.

Stay far away from this business. I moved homes and contacted customer service. I requested that they transfer my service and I was told I could not transfer my service, but I could just start a new contract at my new address. They also asked if I would like to transfer service to the new owner and I declined. Fast forward 34 months later I discover that they have been charging me for both addresses even thought they have on record of me requesting the change of address and declining to transfer the service to the new owner. And customer service declined to refund me or credit my account. There reasoning was “it’s my fault for just now noticing my account was being double charged.”

Worst ever! Seniors and veterans beware. DO NOT BE FOOLED, you’ll feel pretty bad later.

Absolute Crooks. Highly suggest you do not use them for anything. Go with Liberty.

Do not use this company! They take your money and refuse to payout claims. They also charge a cancelation fee if it is before your yearly renewal. SCAM SCAM SCAM!!! Repairs cost 1,160. They would only pay 150$. Photo below.

I bought Select Home warranty platinum version. It was my understanding from the salesman and the contract that Select Home Warranty would either repair or replace (buy and install) an equivalent item. I had a microwave fail. I went through questions and I had a GE built in microwave and it would not heat. Select Home Warranty had so idea of the model and how old it was. Select Home Warranty decide they would not service it and offered me $95 if I replaced the microwave and I would sent them the invoice. Select Home Warranty would not fix the Microwave nor would they replace it as specified by the salesman and warranty. Pretty poor, unprofessional and fraudulent business practices. Be very wary with Select Home Warranty.

Crooks... They take your money and send unethical technicians that falsify information, so your claim is rejected. They make you wait and suffer, so you give up and use the local services you should have called first. To end it all, they charge you money to cancel a monthly contract which they call Administration fees.

I have waited over a month for them to send plumber for clogged toilet. Contract states they will send within 48 hours of claiming my submission but clearly don’t honor. I call almost every day and they say someone will be out but never happens. They refuse to help, refuse to refund money for contract despite the fact they are in breach of it.

I have platinum policy with Select Home Warranty since Dec.24, 2025, I submitted my first claim on June 1, 2026, for water damage in my bedroom. They denied my claim stating that if leakage is coming from crawl space, it did not cover by Plan. I requested many times to send their technician to check source of damage. Finally, they sent a plumber on June 9, 2026. The plumber said that water from adjoining bathroom is seeping in bedroom as some caulking near bathtub is worn-out. But he refused to fix the caulking damage. He took $75 for visit and left.

Here's a polished version of your message: I have had a home warranty policy with Select Home Warranty for over a year. Recently, my air conditioner stopped working, so I contacted them and requested a technician to repair it. However, they refused to cover the repair simply because my AC unit is still under the manufacturer's warranty.

I have been a customer with Select Home Warranty since 2024. $40 a month, $65 fee for a service tech to come out seemed fair. I filed a claim for my dryer, it was only a little over a year old, they came out and fixed it. They were good to fix little stuff here and there. When my heat went out last year, they denied my claim, offer to assist with $100 on a $1000 bill. I paid the $65 cash to the service tech when he came out. And then 2 months later I received a bill from the same company for $50. Their charge to come out was $115, after I paid my $65, Select Home Warranty refused to pay the rest so the company came after me. I called to cancel on June 18, my acct is current, payment was made on June 3rd coverage for the month. I am being charged $75 cancellation fee, and coverage stops today on the 18th. Charges are not prorated and I do not receive a refund. This is bad business. I do not recommend signing up with Select Home Warranty.

I am extremely disappointed with this company and the way they handle claims. I purchased this warranty expecting peace of mind and support when something went wrong. Instead, every time I have needed assistance, I have been met with excuses, delays, and endless obstacles. It feels like there is always another reason why my claim cannot be approved or why the company cannot fulfill its obligations.

This is the first home warranty I purchased for our 5 yr old home in Santa Rosa, California. From my research, I thought Select Home Warranty was recommended by others, however, my first experience with an oven repair was horrible. My Wolf electric oven's touch panel was not responding. My first call with Select HW to begin my claim was fine. I received an email providing me with a repair service called American Home Solutions. After making the initial phone contact with Peter at American Home Solutions, I received an appointment for the next week. No tech showed up that day. I called and got voicemail. No one returned my call. Then I sent 2 text messages to Peter. No response. The following week, I called again. I got another message a 1st appointment was scheduled. Peter said I would be responsible for $60 tech fee at service. No tech showed up.

This is a horrible business. I put a claim in weeks ago. All I got was that I needed to hire my own contractor to come out because the ones in my area were all booked at the same time. I’m paying monthly for nothing. Needless to say I am canceling and going with someone else. Do not use Select Home Warranty!

I have made five claims since 12/25 and none of them have been resolved. Four were denied without a technician diagnosis. After a lot of arguing, I was finally able to get them to send a technician for my dishwasher claim, it was also denied. Select claims the technician said he cannot find the part needed to fix it. Now they refused to give me the technician's information. I demand my money back.

Worst service. My Air Conditioning is not working and it's been 4 weeks now, still issue did not get resolved. The first contractor said the AC needs to be replaced with a new one. Warranty company assigned another contractor who said that they do not work on the brand. Company assigned another one and he said it needs to be replaced and then warranty people said they have requested for a quote. After that they said the contractor is unresponsive and said waiting for him to respond, for 7 days. Then they said they are assigning another one. This continues.

The worst I have ever had!!! My Ac went out in the 1st of June. Had family visiting. Called them put in a claim two days later heard nothing. Called them was told waiting on someone to come look at it. This went on for days. Finally they said get your own person. Called had to pay $75 out of my pocket. Sent them the the work order. Days went by again. Called them was told they need pictures of the unit. Sent it. Called again two days later. Was told I need serial number. Took a picture of that. Called again two days latter. Was told I need 2 years of service receipt. I told them I did have any this. Was told when I bought the warranty was told that would not be a problem. Waited two more days. Called was told they are waiting for the back office to respond. Waited two more days. Called and was told they will give me a $125.00 to fix a broken ac and was not going to go give me my $75.00 back. I cancelled with them. 3 weeks with no air. Just a runaround.

Select Home Warranty excels at advertising. Their commercials, marketing materials, and promises make it appear as though homeowners can rely on them when major systems or appliances fail. Unfortunately, our experience has been the exact opposite. As both homeowners and landlords, we purchased five-year plans covering two separate properties. Since then, we have learned that Select Home Warranty appears to have a process designed to delay and ultimately deny claims, regardless of whether the issue is large or small.

I am beyond frustrated with Select Home Warranty and will be cancelling my policy. I submitted a claim in good faith, expecting a technician to be sent out to diagnose the issue. Instead, my claim was altered multiple times after submission. On three separate occasions, additional details were added to my claim that I did not provide, and those added details were then used to justify denying coverage without ever sending a technician to inspect the problem. How can a company determine the cause of an issue without having a qualified technician evaluate it? The entire reason customers purchase a home warranty is to have professional diagnosis and repair assistance when something goes wrong. In my case, Select Home Warranty made assumptions, modified the claim record, and denied coverage before anyone even came to my home.

The absolute worse company of any kind that I have ever dealt with. I'm pretty easy to get along with, but bought coverage a year ago and last month my washer died. I made a claim and the technician came the next morning to analysis what was up with the machine. Paid him the $100 service call fee and he said they would contact me in a day or two with a decision. Still never got that a month later from Select, but the Tech sent me his copy and it said I would be responsible for his labor, it said that clearly which I was of the opinion when I purchased tha plan that I would only pay the service call fee, which I dd. That cost was going to be $400 for the repair and Select was paying for the part. This was a week later, so I started making the calls and emails to Select and of the dozen attempts I got a different response every time, so I went and bought a new washer and tried to close the claim and cancel the plan.

Absolute scam!! After paying years for the policy my oven broke and because they couldn’t fix it they wanted to send me $185 dollars check, have you seen the oven prices??? I called for them to send me the check and cancel my subscription and the supervisor tried to make me pay two extra months and a cancelation fee (which is more than $185) in order to receive my $185dollars, so basically holding me hostage!! I said I was not going to do that so he said he has denying everything even the check which was agreed by contract to send it to me.

I would give Select Home Warranty a negative star if that was an option. I paid for a Select Home Warranty in November 2023 for a 3 year policy. 2 years ago I had to use them because my air-conditioner wasn't cooling. They were able to send a repair man who explained that Select Home Warranty was one of the worst he had dealt with as far as coverage on air conditioners. I really didn't pay attention to him because I had already paid for the policy and had researched and felt they were one of the best. Freon was not included so that was $600. They did cover a couple of parts on my air-conditioner. Hint: reading reviews on sites apparently doesn't mean too much. May of 2026 I reached out because my washing machine was not draining and sounded like something was loose. I emailed Select and filed my claim and stated I needed someone to come look at it.

Like many others, I initially considered Select Home Warranty due to its competitive pricing. I was particularly impressed with their offer of 6 years of coverage for $3100. However, I encountered several issues with their coverage. Firstly, my Yard Sprinkler System experienced a malfunction, resulting in a broken Sprinkler Valve. Despite my request for repairs, Select Home Warranty declined to cover the cost. Secondly, one of my Air Conditioning units developed a Condenser failure. They compensated me with $600 for a repair that would cost approximately $7000. Lastly, the fan motor in my second Air Conditioning unit failed, and Select Home Warranty denied coverage for “electrical” issues.

I called him up on Monday because my AC went out so they said that on Tuesday between 11 and 5 PM technician wouldn’t show up. But then the next warning came and I got a text that my service call was canceled and now it’s been two days finding anybody to service. Really good service and you ask me.

I will never use this company again. Every time I try to file a claim, they say that this is not covered or that this part was an optional charge. For five years I have been in constant contact with them trying to get a claim filed and they will not reimburse me. They will not see my business again. I made a big mistake choosing this company.

I have been waiting 9 days for my dishwasher to be fixed. I called on 5/30/26 to get a technician to fix my dishwasher and got an appointment (through email only) on Monday. About 2 hours later, the technician called to say they would not be coming because it was too far (30 minute drive) and the appointment was cancelled. I called Select Home to reschedule my appointment and again I have to wait 1-2 business days to get another appointment. After not hearing anything during that time, I called back and they said they would escalate it to another department to get another appointment, another waiting 1-2 business days.

Most home warranty companies don’t offer coverage until 30 days after signing up, this company charged me those 30 days without the coverage! Then when I decided to cancel plan, they charge $75 cancellation fee, and they cancel immediately, even though, they had charged me for another 30 days! So basically, monthly price was not too bad but they charged extra first & last month so not much savings at the end! Their service when I needed it was mediocre and they didn’t cover a plumbing issue despite the fact that the plan I had was supposed to cover plumbing.

Buyer beware of lying sales reps. They tell you 100% lies of what is. Covered and total limits of liability. Make sure you read contract to verify all the lies they tell you just to have you sign up. Thank God I did and I'm canceling for sure. Go with American Home Shield instead. Much better liability limits and also includes unknown preexisting conditions or improper installations that are unknown and which causes breakdowns and no need to supply maintenance receipts.

Most frustrating experience. Quoted great price. First service call, no show, no return call 7+ days, plumbing issue. Finally got a live rep instead of dashboard process. Issue fixed next day. Decided to go back to AHS, even at higher cost. Sent email to cancel. Reply said I had to call to cancel. Called. Told the new month had just bill and I couldn’t cancel until next month. Called today, before my billing date and told it is now costing me $75 fee to cancel and then hammered for 15 minutes on the reasons I should keep the service with me still saying just confirm you have cancelled the service. So difficult to do business with them.

The phone Reps tries to be accommodating, but the company policies are definitely not customer oriented. EVERY REQUEST OR ASSISTANCE NEEDED, DOWN TO GETTING A COPY OF YOUR CONTRACT TAKES 24 TO 48 hours. Poorly run company.

I am not satisfied with the service that this company offers. They will send a technician out for your claim to say that they are handling the problem but they will somehow access the problem to state the repairs are not covered under the warranty. This is the worst company that I have encountered due to them not fixing anything ever. Please spend your money wisely and find another as they are not it if you want to be satisfied. DO NOT USE (SELECT HOME WARRANTY), they will not repair or give you minimum for your repairs.

My AC went out and their technician came out to look at it. He stated that there was a "high head pressure at the valve and my compressor was making a loud noise. And it could cause refrigerant loss." His recommendation was asked if he could determine what was causing the high head pressure compressor issue. And they denied the claim saying Freon is not covered. The technician even called them to let them no it's not a freon issue. But if the issue persist it could cause leakage. And all they hear is leakage and keeps focusing on that aspect. I have an asthmatic son and its 90 degrees in my home. I got this service to cover things like this. But they don't want to pay when it's larger items like AC, etc. This is not good business.

I purchased this home warranty and paid in full for three years. I have never submitted a claim until about three weeks ago. This was a waste of time and money because they did not provide a company to come out after several calls and no follow ups. Please don’t trust this company. I will not renew with them. The customer service representative was rude and horrible also. I can’t express my dissatisfaction enough. It’s just a big scam to take your money and not provide services. Worse company ever.

I have submitted 6 claims with them and they only came out to service ONE of them. Even that one, they shipped me the new part but would not come out an install it. I had to do it myself. I am trying to cancel my service and they continue to insist on trying to "upsell" me rather than cancelling the account.

I have had nothing but issues with this company. They have declined two claims since I've had them. Now my washer broke. They couldn't find a technician in my area, so I had to hire my own to come out and diagnose the issue (cost me $135, they have yet to reimburse me). I submitted the estimate from the technician on what it would cost to fix the washer and was told I would hear back from them within 24 hours if the fee was approved or denied. It's been a week today and still no reply. I have called every single day, and I'm told the same thing every time "your claim is in review, and you will hear something in two business days." It's now been 5 business days, and they have done absolutely nothing. I do not recommend! I would pay a little more and go somewhere else.

Since then, I have spent more than three hours on the telephone attempting to resolve this matter. During that time, I spoke with several representatives, including CJ, Tom, Paul, and a representative from the billing department. Unfortunately, I experienced significant communication difficulties during some of these conversations, which made it challenging to effectively discuss and resolve my concerns. In addition, each time I called, I was required to repeat the entire history of my case because I was unable to reach or be transferred to the individual who had previously assisted me.

Very poor customer service, very poor technician network and a big waste of money.

I purchased Select Home Warranty expecting assistance when appliance issues occurred, but my experience has been disappointing. The biggest issue is not necessarily the claim decisions themselves—it is the lack of communication and customer service when problems arise. When my washing machine door latch broke, my claim was denied on the basis that it was not considered normal wear and tear. However, nobody contacted me to discuss the claim, ask questions, gather additional information, or explain the reasoning. Instead, I simply received an email denying coverage. I also had a dishwasher repair that was not resolved properly. Rather than addressing the incomplete repair under the original claim, I was required to open a new claim and pay an additional service fee for another technician visit. In both situations, I requested that a manager contact me to discuss the issues. Despite those requests, I never received a phone call.

Very slow service every time I call, I put in a claim for a drain problem about 3 weeks ago. I had to get it done myself by another plumber. My dishwasher was leaking into the garage. They told me they will service garages but it was coming from my kitchen sink and I had to buy a new dishwasher. I am waiting on a response from my dishwasher can I get it reimbursed.

Rip-off! When I submitted a claim for my garbage disposal they claimed it would cost more to fix it than it was worth and sent me a check for $75! It cost $800 to replace it! Don't trust these people! They don't deliver what they "suggest" they will!

I filed a claim online and was given limited options, so my claim was denied after calling. I was told it would be reviewed, and was denied again. Meanwhile, my stove top is still broken.

They word their contract in a way that they can avoid paying for anything repairs or replacement. It has the worst policy for customers ever since I have dealt with 4 other companies before. This one by far is the worst. They don't respond to claims, pay for the parts services, or deny any claims. When you buy policies from them, you are just wasting your money.

Select Home is not worthy of a rating. I have been with them for three years. There’s always a problem. Customer service is courteous, but not effective. They read from a playbook and seek to deny our responsibilities to cover anything. My HVAC system during a regular tuneup, had a malfunction part. I contacted them, sent them the report and it’s been 20 days and I have had no action. Just delays no decision-making are there. I’ve had other warranties and I’ve never had a problem like this before.

I called Select Home Warranty (SHW) at 7:55 AM on Wednesday the 20th of May. I've had a home warranty with them for four years and nine months. My A/C was not working and the temperature was forecast to be near 100 degrees. After calling, I got an email saying that they had connected me to a local technician who would contact me for scheduling. Three hours later, I had not heard anything so I attempted to reach out. The link provided by SHW did not work, so I looked up the company and reached out directly. As it turned out, they were not local, but in fact two hours away. Additionally, they said that they were not coming today, as they had not been notified.

After filing a claim, you find out just how bad Select really is.

Before signing up with Select, I had home warranties with two other companies and never had a claim denied. I’ve submitted two claims with Select in about 2 years and both were denied because they fell under optional coverage I didn’t have.

My experience with Select Home Warranty has been great. I have to three other people. Alan ** was really good at explaining how the plan works.

The home warranty setup process was seamless. I am hoping that when I put in my first service request, that process will be smooth as well. The agent did a great job answering all of my questions.

Easy website to navigate, customer service was excellent and the rep wasn't too pushy in getting a lengthier contract; and the price was exceptional! This is my second renewal and I feel that they will be there when I need them.

My tenants refrigerator wasn't cooling, so I placed a claim and the tech went out but couldn't fix it, however the next day a senior tech was dispatch and he was able to fix it. I like the quick turnaround most importantly that the vendor sent someone back out the next day instead of saying they had to order a part! The reason for my rating is because the vendors 2nd tech tried to get me to pay the Service Fee again, and unfortunately the refrigerator is down again with the same issue.

Bruce was very helpful in answering my questions and explaining how Select Home Warranty works. He was very persuasive with out being pushy. I had a good conversation with him about the plan and decided to go with it. Thanks for your help.

Overall, my experience with Select was excellent. Service was performed as scheduled, and aside from the time of arrival being delayed a few hours from the technicians original estimate, he arrived and was able to get the heater working properly again very quickly.

I used the service once so far for my dishwasher not reliably dispensing soap. The service person said the issue was fixed, but I do have to call them back because after a few months, the issue returned. The $125 service fee is a bit steep for the plan I have but not a show-stopper. So far, it's an OK service. Nothing major has broken (yet) so I'll update this review when and if that happens.

This company is been really good in the past years I had them. They are professionals and fix any customer issues really fast, also use good local contractors. They have been my relief when I more need fixing my ac unit and answering all my questions.

Going to say everything to deny your claim. They will put you on a loop of email and call only to say the same script with no escalation. Customer service does not provide service, loyalty dept. is not loyal. You get what you paid for. Look at social media, others have shared the exact same experience.

I submitted a claim for service to my refrigerator. Select Home Warranty initiated the claim, dispatched claim to a service company, company contacted me & sent out a service tech promptly. I received great service from the company.

I recently purchased a home warranty coverage plan and had a great experience from start to finish. The representative was knowledgeable, patient, and explained all of the coverage options clearly without any pressure. The process was simple, fast, and gave me confidence knowing my home and major systems are protected. I appreciate the professionalism, customer service, and peace of mind this coverage provides. Highly recommend to anyone looking for reliable home warranty protection. Thank you Select!

They were very polite, answered my questions and allowed me to review and think about it. Alvin describe his company as priority in customer service. I just hope when I need to use them, I will have no problem.

Mike **, the agent we spoke to, was clear, efficient, reassuring, obviously knowledgeable and beyond helpful. We feel very comfortable that if we have a problem, our claim will be handled fairly and well.

Customer service representative helped my decision a lot by explaining everything and was very knowledgeable, offered great deals and I couldn't say no to discounts and saving! I quickly purchased 2 yrs!

I had a nice conversation with Jake **. He answered all my questions and explained all my coverages. Straightforward and no BS. Best premium price. Best customized plan (exactly what I wanted). Best senior discount. Lowest deductible. 24/7 service

After reviewing many home warranty providers, I found that Select Home Warranty had the best coverages, pricing and customer service. The process for establishing my policy couldn't have been easier and more transparent.

Excellent service on starting a new contract. The Customer Service person was very good. He answered all my questions and was able to provide information with a buyout. We also included 1 time charge of Freon for $80 for the year, so we wouldn't have to be charged if our AC needed Freon. Very fast and efficient.

Customer service, Dylan, was very good and very informative. No pressure, just good information. Explained the coverage options and cost options. Made deciding on a plan that would work for us easier.

I was satisfied with customer service representatives Cory and Wayne, both were courteous and answered my questions. Since I am just starting the Platinum plan, I am Waiting to see how the next year goes.