Select Home Warranty Reviews

Bruce was awesome. He took time to answer my questions. And worked out a 3-year agreement with six months added gratis.

Answered all my questions and concerns; offered advice and weren’t pushy at all - very professional. Haven’t had to use it yet though.

The price was definitely right. I got 3 years of service for slightly more than our old Home Warranty Company. Who knows how the claims service and process will be until we need it.

They cover everything that I was concerned about and Toney the sales representative explained everything in detail and also brought something up that no one else ever mentioned before about the senior savings plan. Which can save me quite a bit of money. I really appreciate that and Thank you again. With one less thing to worry about.

I had been looking for coverage for appliances, AC, etc. Select Home warranty came up for me and I called them. I spoke to a young man named Dylan. He was amazing. He made everything so clear and easy for me. I was delighted. I was able to get a policy with him that I could afford that made sense and actually sound like pretty much of a bargain. I had read reviews which helped me make my choice, but honestly, it was all Dylan. Dylan was just amazing. He explained everything to me so well so clearly that it became an easy decision to make to take advantage of select home warranty. I start my coverage in October. I will definitely visit this site again.

I’ve paid Select Home Warranty since 2023, but the three times I’ve actually tried to use the warranty, they couldn’t provide someone in my city. Each time I was told to handle it myself and submit for reimbursement. Then, when I finally had enough and tried to cancel, they wanted another $50 for an early termination fee. I asked to speak with a supervisor, and instead of getting that conversation, I woke up the next morning to find my policy canceled and my debit card charged. What exactly was I paying for? After three attempts to use the service and getting essentially the same answer every time, I’m done. This is by far the worst home warranty company I’ve dealt with.

They are a bunch of thieves. They take your money and you get no service. I been since early spring of '26 to get heater fixed. They dont have anyone in my area. So they want me to pay 300.00 of the 503.00 bill. You better stay away from these crooks.

This is a scam. They delay on put up reasons to deny coverage. They tell you to get your own tech but never reimburse for the call. Then they keep asking over and over for the diagnosis. I would give them a zero.

They did not honor claims, the cost of the repairs were considerably less than the cost of the warranty itself. When coming to the end of the term, they told me to actually file the claim I needed to extend and renew the contract. The service calls at 60 dollars a pop are the same amount as hiring someone or business. The only thing they really covered was some parts on occasion. In other instances, they claimed that because the appliance was over 10 years that they couldn’t just fix it and would have to prorate the depreciation rather than fix it and I could either buy a new one or use that toward the repair.

I would NOT get Select Home Warranty to insure a dog house. Let alone my house. They have a million excuses why they won't cover a claim. They will find any little thing they can. You're honestly better off going with someone else. I would have given them lower then a 1 star if I could.

**1-Star Review – Contractor Warning: Nonpayment, Broken Promises, and Poor Communication.** As a contractor who has provided services for Select Home Warranty, my experience has been extremely disappointing, both from a contractor's perspective and from what I have witnessed my customers go through. The biggest issues are **nonpayment, lack of communication, and failure to follow through on promised resolutions**. Contractors are expected to respond promptly, diagnose problems, complete repairs professionally, and provide quality service to Select Home Warranty customers. However, when it comes time to compensate contractors for completed work, getting answers or receiving payment becomes an ongoing struggle.

SELECT HOME WARRANTY — WHAT EXACTLY ARE YOU BUYING? I have learned an expensive lesson about Select Home Warranty. My air conditioner developed a leak in its attic evaporator coil. The replacement cost me $10,000. Select paid nothing. To be fair, the evaporator coil was excluded under my contract. So I’m not accusing Select of violating that provision. But that’s precisely my complaint. An evaporator coil leak is a common air-conditioning failure. Why would I purchase a warranty to protect my air-conditioning system if it excludes a major component that’s known to fail? Then my $1,600 cooktop needed replacement. Select offered $200. Then my $2,500 ceiling fan needed replacement. Select offered $45. Three failures. $14,100 in equipment costs. A grand total of $245 offered. That’s 1.7% of my costs, not including the premiums and service fees I’ve paid.

If I could give no stars, I would! They are full of shit and I will never recommend them to NOBODY. As long as you paying they fine. As soon as you need to file a claim they do everything in their power to not pay the claim.

Select Home Warranty denies 4 out of 5 claims. Customer service does not help the customer at all. Beware they charge a $75.00fee to cancel your contract even after being with them for years. They don’t make sure the covered items are replaced with comparable items and let the tech. replace with cheap equipment. I will never recommend this company.

They refused to repair a part on my HVAC system. So after reading the fine print of the contract there are loopholes for them to get out of paying any claim. So now I am trying to cancel my contract which costs $75 and I can’t get anyone to answer the phone and they won’t do it online. DO NOT do business with this scam of a company!

The worst, scam company, lots of promises and they don't follow through. Never again will I be scammed by Select Home Warranty.

Terrible company that lies, and keeps on lying to deny your claim. Their track record of penalties, consumer restitution, and legal disputes across multiple states (CA, GA, UT, AZ, NJ, IL, TX, and others) raises serious concerns about their business practices, and the amount of penalty, fine they pay keeps rising everyday. You can check the review on BBB website as well. They will approve minor repair and replacements task that cost between $100-400, but when it's about repairing or replacing items over $400, they are a monster. They lie and lie, and suddenly, they find crooked reason to deny your claim. Run away from this company.

The customer service people are very nice, but ineffective. All they can do is say sorry for the TERRIBLE product SHW provides. Select Home Warranty hires the most inept, incompetent contractors to string you along with no-showed appointments and poor communication. Then the contractors say they're waiting on orders/payments from the warranty company, and can't move forward till SHW does what they need to do.

Select Home Warranty is a scam. They will take your money and deny your claim.

This company is not accountable nor reputable and in the short time I have been their customer, have personally experienced their repeated attempts to evade valid claims and have gone as far as falsifying and misrepresenting their technician's reports claiming they included language warranting denial under the terms of the contract. They frequently engage in deceptive trade practices and are in clear violation of numerous consumer protection statutes, and should have their licenses revoked for breach of contract and bad faith practice at the very least.

I had to do way too much to try and get repairs done. A month and a half later I still have a dead dishwasher and no choice but to take their $150 offer. The website promises easy, quick repairs, not slow denials and insulting replacement offers.

Horrid!!! First time we’ve used them our furnace is leaking and they keep acting like they didn’t get the claim. That the tech didn’t send the claim and it’s like they’re rehearsing off of the same page. It’s been going on for two months now. They just gave you the runaround and the runaround and the runaround till you want to give up. Do not use them. Absolutely horrible. Complete waste of money.

I had Select Home Warranty for 5 years. No claims until 2 weeks ago when our washing machine was acting up. I called them. First, trying to reach a person is extremely difficult. If and when you do, they are difficult to understand. I was to wait for an email in 24 hours with further instructions. No email, no call back from Select, no nothing. I called after a week and the person I reached was rude. I stated that I no longer want this warranty and I’m closing the account. He was nasty and kept repeating that I have to pay $75 to close my account! Think not. I will continue to expose Select for the company they are. Stay away.

One of the worst warranty companies. I made several claims. Air Conditioners, Refrigerators but they did not fixed either of them. They made reasons and told me its components are not covered. Same with central Aircondition. Worst company to go by. Won’t recommend to anyone.

I would give this company a zero if possible. From the start the salesman lied about my policy being active in time to start when my current policy was ending. Then when my hvac stopped working I was told my policy wasn't active; this occurred two weeks after the stated date from the salesman. They would not do anything and refused to fix my hvac.

During a massive heat wave we needed our air conditioning replaced. The technician Select Home Warranty came out to inspect and confirm. We paid our call fee but he never furnished the inspection report to SHW. After many phone calls to SHW and in desperation we called our own local qualified technician to do an inspection report. The claims dept. refused their report and eventually denied our claim. BEWARE.

Bad customer service. Long wait times. 1+ hours. Very difficult to cancel coverage. $75 to cancel coverage.

While they are not very good at covering many of the issues, when I sold my property I had to cancel the policy. It was a hassle, they charge cancelation fee and also ask me to wait for 4 months so that they won't charge the cancelation fee. That is so absurd.

If you want a company that automatically offers depreciated value for your broken item (50 cents on the dollar that is based on your broken item), refuses to pay installation cost and takes months to reimburse, this is your company. ALSO, surprise cancellation fees, EXTREMELY pushy sales, and customer service agents; where each person says something different and cannot be trusted, then this is your company.

Buyer Beware: A Complete Rip-Off and Deceptive Practices! Do NOT use Select Home Warranty. I signed up with them and paid for a full 3-year contract upfront. The sales representative was incredibly nice but completely hid the fine print from me. When my refrigerator broke down, I filed a claim and paid out of my own pocket for a technician to come out for the diagnosis. That is when Select Home Warranty showed their true colors.

DON'T USE Select Home Warranty. I bought a 3 year home warranty from Select Home Warranty and they have denied every claim I've made for the past 3 years. Plus they charge you $65 to send a technician out anytime you make a claim to verify the issue. Select Home Warranty is a TOTAL SCAM!!!

This company is the worst. They make you think you’re getting a good deal at $500 a year. We had a built in expensive microwave that is broken, they said they couldn’t fix it and would give $200 towards a new $3,000 one after charging a $60 service fee. Then we had a 6 year old air conditioner that wasn’t working, again charge a $60 service fee and sent out a company that said it was a leak and they do not cover leaks. So we get another company to come out and they say no it was not a leak. It was a $200 part.

This is a useless company that does not honor their contract and I highly recommend you find better choices. This also demonstrates the recklessness of your website, ConsumerAffairs and shows its lack of reliability.

I Purchased my plan this summer and after submitting claims for 2 appliances and waiting 3 weeks with no assistance, I decided to cancel the plan and get a refund. I spoke to over 5 people before I could get a manager to agree to cancel my plan. I was told I could only get 2/3 of my original purchase price even though it had been less than 2 months. I was told I would see a refund in 30 days. It has been 32 days and still no refund. When I called, I was informed it would be another 6 weeks. They are deceptive, lie to their customers, and never provide the service they claim to cover.

Terrible service. Had washer problem, said repaired, quit on next use, called company, and was put off. Called again and was told to find someone local. Was going to but it started working again. Then quit again. called company and was told to find someone local. Was going to do and it started working again. Called again and said it was over 30 days and I would have to pay $60 again. Company came out and said it has to be the computer board and said GE was bad for that. Work on and off. Had another problem with furnace and A?C thermostat. Told to call someone local. Guy came said computer board in thermostat was bad. Replaced and was there about 1/2 hr..

STAY AWAY FROM SELECT. They are nothing more than a scam to collect money. They lie, they will tell you anything to avoid fixing or paying for the issue. I got a royal screwing by going with this company. I have a Whirlpool washer that cannot be repaired as the main control panel is no longer available. Confirmed by Whirlpool. Select keeps telling me the part is available, knowing that it is not. It has been one month without the use of the machine, and we are getting nowhere trying to get this resolved. At this point, I realize Select does not want to stand behind the contract, so I will have to pay out of pocket to replace the washer.

Left me hanging with a broken washer and part for almost a month. Tech came eval and order part. VM said out of state with a family emergency. SHW kept giving me his #. I ended up paying a private company $273.00 same day to do their own eval & install the pump. Then they increase my $42 month pay to $59.99 w/o approval then cancel me for reporting fraud on my account. Nasty people except for Justin who authorized a partial refund.

Every claim that I have filed has been denied but Select Home Warranty is quick to take my money for their policy and service calls!!!! Tried to cancel and got the run around!!! THE WORST EVER EXPERIENCE!!!!

DO NOT BUY SELECT HOME WARRANTY. My refrigerator stopped working on 9/26, and we filed a claim with Select Home Warranty at 3:00 AM on Sunday when we discovered it was no longer cooling. By Monday afternoon, we still had not received any update, so my wife had to call customer service before they finally sent someone out.