Select Home Warranty Reviews

I’ve had a very positive experience with this home warranty company over the past 3 years. Their team has always been professional, responsive, and helpful whenever I needed service or support. The process was clear, and they followed through on their coverage and guidelines as expected. I appreciate their customer service and the peace of mind they provide as a homeowner. Because of my experience, I have already referred them to friends and others, and I plan to continue working with them in the future. Thank you for the reliable service and support over the years.

I dealt with the office with my concerns, and they reached out to a 2nd party to come and fix my A.C. unit. The second party sent me a schedule for me to choose and am waiting for confirmation of what date of the 3 they had available. I do not have a job number yet as they haven't arrived and the complaint was turned in earlier this afternoon. They did not put my request at the bottom of the pile in which I as the consumer put them high on my respect list. Once the job is analyzed and fixed, I will write my next review. The company coming out is named "We got you covered A/C Repair". S **

Select Home did resolved issues. Select Home should look more carefully at the location of dispatched agencies I think since recent experience shows some Dispatchers come for a distance of over an hour away.

Review Title: Outstanding Service from Jerry ** – Smooth and Professional! ⭐⭐⭐⭐⭐ I recently purchased a Select Policy through representative Jerry **, and the experience was absolutely fantastic. From start to finish, Jerry was professional, highly knowledgeable, and incredibly patient. He took the time to thoroughly explain all of the policy details, answered every single one of my questions, and made sure I felt completely confident in my decision. Jerry made the entire sign-up process quick, transparent, and completely stress-free. It is rare to find this level of dedicated customer service these days. I highly recommend working with Jerry ** if you are looking for a seamless experience and great coverage!

I recently had a great experience with my home warranty company and wanted to share how impressed I was with both the affordability and efficiency of the service. From the moment I submitted my claim, the process was straightforward, communication was clear, and the response time was much faster than expected. The technician was professional, knowledgeable, and able to quickly diagnose and resolve the issue without unnecessary delays. What I appreciated most was that the service felt cost-effective without sacrificing quality. In a time when home repairs can become stressful and expensive, having a company that provides reliable coverage and prompt support truly made a difference. Overall, I would definitely recommend them to anyone looking for dependable, affordable, and efficient home warranty service.

I filed a claim for a failed AC compressor, which is explicitly listed as a covered component under Section 6.3.6 of my contract, with a $3,000 repair/replacement allowance under Section 10.1. For almost four months, I have dealt with repeated bad-faith handling by multiple escalation agents: (1) Agents falsely claimed I had not submitted supporting documents, which I had to dispute before they acknowledged receipt of my three years of valid maintenance records and pictures of my A/C unit. (2) The authorization team then deemed my records "invalid" without providing any contractual basis or explanation. (3) The authorization team denied my claim citing low Freon as the cause of failure; however, an escalation agent confirmed to me while reading the technician's notes aloud that this Freon assumption appears nowhere in the technician's actual notes.

If I could give zero stars I would, I keep my home in top condition, was told my air is not covered because of maintenance.

Do not use them. Can’t get a tech out, they tell you to get your own and they only pay a small fraction of the cost. It’s difficult to cancel and they tack on odd fees they can’t explain. I had Old Home Republic in my last home. And they were WONDERFUL.

I submitted a claim for the same thing, but for a different HVAC blower relay that your company fixed for me 2 years ago. That was the only time Select worked like it was supposed to. Before that I had issues that took weeks to resolve with a water heater. To the point... I submitted a claim that my blower unit went out on the inside of my house. I received a message from SHW telling me that AC Allstars Tampa was coming to my house to check the inside unit. By the way, I can't find AC Allstars Tampa anywhere in my state. I found one that looks really nice in Florida. That process was good and an appointment was scheduled. My 19-year-old son was home when a guy in his personal truck arrived. My son met him outside, gave him 60 dollars cash and invited him in to look at the blower. He said he wanted to look at the outside unit first, which had been running fine for me.

I filed a claim with Select Home Warranty on Sunday, July 19. The vents in our house stopped blowing air. This was during a hot period with temperatures in the 100s; the temperature in the house was 90. Select’s technician scheduled the inspection for Wednesday, July 22. The technician’s diagnosis was a blown capacitor – we would need to pay him $375 to replace the capacitor because Select would take 48 hours or more to approve the claim. We paid the technician and he replaced the blown capacitor – at least we had cool air blowing again. When Select finally responded to the claim on Thursday, July 30, they denied it because “the unit malfunctioned due to a lack of maintenance.” Our unit is almost 30 years old – but we have a maintenance program with a local contractor.

My experience with Select Home Warranty has been awful. Always find something to deny the few clams I’ve filed. Today was the worst, filed a claim saying my garage door will not open and there’s a grinding sound, said it could be a railing or opener or whatever. I don’t know what is causing the problem. Got an email saying they’re sending no one out and claim denied because they deny replacing a railing. I don’t know if it is a railing or a pulley or motor or other things that are supposed to be covered. When I filed a claim regarding a water heater because of mechanical failure that ultimately caused some rusting, they wouldn’t cover it because they said it had rust.

If there was anything less than 1 star, that would be the rating for Select Home Warranty. I have a home in Lincoln, NE and a home in Phoenix, AZ. When I purchased my home in Phoenix, the sellers provided me with a home warranty program through Select Home Warranty. Not know better, I purchased a home warranty policy for my home in Lincoln, NE too.

I was required to pay the provider directly and subsequently submit my receipt for reimbursement, which I did in May 2026. After submitting the required documentation, I received no communication regarding the status of my claim and had to make multiple follow-ups calls before a partial reimbursement was eventually approved. As of the end of July 2026, I have yet to receive the approved reimbursement. The prolonged delay, lack of communication, and need for repeated follow-up have made this an extremely frustrating experience. I am disappointed with the handling of this matter.

I purchased a warranty for a full year coverage with the help of Connor ** who's an account representative. He tried to sell me more than I was asking for and was very persistent about it. I just went with the 1-year coverage. I waited my 30 days and then filed claims. Both were denied, so I'm out $350 in claims. I was told by ** that if I'm not satisfied with the service, then I could cancel the warranty and get a full refund. When I called to cancel, they were trying their hardest to keep my contract. I told them I did not like the service and to give me back a full refund, they refused. They were willing to make modifications to my contract to keep my business, but couldn't give me back a full refund. This warranty company is very shady, and I would not recommend it.

Really good customer service, a plan to fit exactly what I needed. Excellent pricing, and discounts. I have contracted many of these companies ...now that they have my money, let's see how the service end goes.

I have been with this company for over 5 years and they have not paid one claim. I have submitted 3 claims and they seem to always find some exclusion. I just tried to cancellation policy and representative insisted that I tell him the reason for cancelling and that I would be charged a cancellation fee. They also increased my premium with no notice. Also, I don't think their customer service is located in the United States. If you looking for home warranty please do not waste your time with this company.

Filed an AC claim during a record heat wave. They didn’t schedule a technician for nearly two weeks, past their own 2-day repair window. First appointment was a no-show. Rescheduled appointment was also a no-show. Requested a different technician; they reassigned the same one. Called to cancel; charged for the month anyway. Told my only option was to send the same no-show technician back out.

Do NOT waste your money on this. I paid premiums for 3 years. I needed tech for water leak, communication was horrible. Tech was never sent out. I called them again because premiums also went up yet I got NO help from them but they had my money. Now I call to cancel and I am offered lower premiums, discounts, etc. CANCEL is all I want and now they will charge me $75 to cancel. They were never used and when needed them they failed yet now I am having to pay for their lack of service. I can save my premium and pay for my own repairs which I had done within 1 day after realizing I was getting nowhere with their service department.

Run away from this company. Do not purchase. They will do everything to delay and not send out repair persons. I have been waiting for 6/six weeks for the repair of an a/c unit. First person did not repair correctly. Second person was not assigned for 10 to 14 days. Wrong part was ordered by the company. I had to send it back before they would order another part. Still waiting on parts and workers to install. 42 Days later, in the middle of summer with no air conditioning.

My 11 year old Carrier Air Conditioner stopped blowing cool air on a Sunday. I promptly filed a claim. Tuesday evening a technician arrived. The system happened to begin working after being shut down for two days. He initially stated that the capacitor was good, the compressor was functioning, and that there were no leaks. We then walked through the house and felt the air coming from the vents and he exclaimed that the air should be cooler and asserted that the compressor was at the end of it's life and submitted a diagnosis to SHW for a failing compressor. SHW denied the claim by stating that the system required an upgrade and that upgrades were not covered. I called to question that "upgrade required" decision when a the technician had simply recommended a compressor replacement and got nowhere with SHW. The system was actually working at this time and I decided to measure the temperature of the vents compared to the return vents.

DO NOT TRUST OR USE. Denied leak claim, HORRIBLE SERVICE AND CALL CENTER. WASTE OF MONEY. EVEN THE CONTRACTOR ASSISGNED SAYS THE SAME THING.

I went with Select Home Warranty because my previous home warranty company had people to do the work and quicky but never did it right. So, far I have had two claims and they have found no one to do the work and told me to find someone. That is not why I hire a home warranty. They are supposed to handle this. So, I am still waiting for an electrician and someone to do the duct work. What good is a good price if they can't get the work done?

The agent listened to my concerns and me to choose a plan that was comprehensive and fit my budget.

I am writing to formally express my dissatisfaction with the service and claim denial regarding my Select Home Warranty policy. I have been a customer for a few months and recently filed a claim when my compressor went out. A technician was sent out and confirmed the compressor failed. However, the next day, I received an email stating that my claim was denied because the unit is still under the manufacturer's warranty, and therefore not covered by my policy.

Should be zero stars. Absolutely a sham of a company. Misfiled claims. Terrible delays finding a technician. Sat for five days in an 85* house for a broken air conditioning system whose repair should have been covered. They created four different claim numbers for the issue and then continued to not review any of them.

DO NOT DO BUSINESS WITH THEM! Dishonest! They didn't send a repairman to fix my microwave/oven combination. Instead, they told me that the part was too expensive to fix and they would send me $95 to replace the whole combination. How do they know if it is too expensive when they didn't send a repairman to diagnose and identify the faulty part? Then, they took nearly 1 1/2 months to mail the check. This is 2026 for God's sake! When I went to discontinue the policy because of my extreme dissatisfaction, they kept me on the phone for one hour trying to get me to not cancel and wouldn't cancel my policy until they had twisted all my limbs. After all that, they charged me a $75 cancellation fee! You will not get your money's worth with this company. You will get frustration and poor service.

Absolutely abysmal service! First, BEFORE I bought the policy everyone I spoke to was American. Now that I had to file a claim: only foreigners, whose English several times I could barely understand. On one call, I asked the person to transfer me to another agent because I could barely hear her, and when I could, I had to ask her NUMEROUS times to repeat what she had said because I couldn't understand her. Her response: "I can hear you fine."

SCAM: THEY DON'T REPAIR OR REPLACE. THEY ONLY COLLECT PREMIUMS!! I filed a claim with Select Home Warranty on 7/16/26 @ 2 pm, about my built-in microwave & garbage disposal. My microwave lights are out and it's no longer heating food properly. My garbage disposal won't come on at all. I received an email from Select THE SAME DAY 15 MINUTES LATER telling me that my microwave is not worth repairing or THEM replacing. They offered me $95 and said that was all they can do for me, the microwave costs around $995 to replace with a similar model with the exact same features, plus I'd have to pay myself for installation, about $200. I also received a separate email about the garbage disposal within that same 15 minutes. It basically said the same thing about the disposal not being worth fixing. This time they offered $75.

I purchased a warranty a year ago through Select Home Warranty and I regret it. Several times I have had to use contractors not affiliated with SHW because no one showed up multiple times. So - I paid for a home warranty AND I have to pay the full price anyway because no one comes out. Another huge issue is that they do not dispatch new cases on Saturdays or Sundays. I don't know but also imagine they don't work long hours either. So sure, you can call and talk to someone but you might as well talk to yourself as they cannot help you. A third issue is that the electrician who actually came out and replaced an outlet used the wrong voltage outlet - which then started to smoke and spark. I had to turn off the breaker - which was for the entire upstairs - until I could get an electrician I know and trust out there to replace the outlet. I will never use this company again. They are dreadful.

ZERO ⭐! The WORST COMPANY and CUSTOMER SERVICE ever!!! Stay away! They assigned an unlicensed electrician to repair our hot tub, who put in writing a death threat after we discovered they were unlicensed. FRAUDULENT COMPANY POLICIES executed by CALL CENTER in EGYPT. WILL NEVER CANCEL and refund your policy! Deny, deny, deny!

The sales agents are absolutely wonderful. Once you become a customer with a claim, that is when the stellar customer service disappears. The reps are all reading from the same script every time you call, and I have had to call numerous times over the past 3 months for a plumbing issue that is still unresolved. Select refuses to fully cover the parts and labor that MY PLUMBER is charging; they refused to find or were unable to find a service tech to do the job for the price they were willing to pay. I have only filed 2 claims with Select, and each one has taken months to resolve. The first one took nearly a year! This is THE WORST home warranty scam I have ever experienced, and I was naive enough to pay for 3 years in advance...I want ALL my money back! If I could give them negative stars, I would.

This company is 100% a scam. It is the biggest ripoff scheme. I'm not sure why it is still in business. There are class actions lawsuits in NJ. And thousands of small claims suits. How is this allowed in the USA? There is virtually no way to escalate issues. No way to speak to a manager. So sick of hearing "sorry" "sorry" "sorry"... Sounds like AI responding on the phone to issues, concerns ... They say they will respond within 24 hours. We have been waiting 8 days now to get our home HVAC unit repaired and it's only in the high 90's in NM. These people are horrible. Biggest fraud. They have already denied a previous claim we filed. We purchased because it explicitly claimed they took care of grinder pumps. They do not. Now they are trying to deny our HVAC claim. We had to hire our own technician, at their request.

Do not waste your money with Select Home Warranty. We've had the policy almost a year. Our microwave's turntable stopped working and it is not heating food properly. I filed a claim on Monday (7/13). I hadn't had anyone reach out me, so I called today. Apparently they sent me an email this past Monday (which I never received) stating they would not send a technician to repair nor replace the microwave. They will only provide us with $95 to replace it ourselves. It is an over-the-range microwave. To purchase a new microwave alone ranges from $275-$400; not including the fee to have it installed! This company is a total joke. Do not give them your business, as they will rip you off when you file a claim.

10/31/25 I purchased the top of the line home warranty coverage from Select Home Warranty. I found them online and was assured they service the area of my property. They claimed to repair and or replace systems in my home. I filed several complaints of which the company never responded to any. I fixed plumbing leaks HVAC would not heat. Then I had to replace my hot water heater and my HVAC unit with no help from them. I then cancelled my policy. On or around 6/1/2026 I heard there may be class action suit in the works. I would like to join in if possible. I have spent $13,504.99 of my money. This does not include people I paid out of pocket to make required repairs.

This is the first time I have ever bought a home warranty for my home and it was the biggest mistake I have made.. I purchased this in jan 2026 hoping I would never have to use it. The past couple of days I have had to use it 2 times.. I filed 2 claims and on both claims I had gotten an email and a phone call that their "technicians" were running behind and I could call around and get someone to come look at it then I would be reimbursed for the service fee. Then before any work could be done I would need to call them to get approval. I do not have time to do the leg work to get my appliances fixed.. That is the reason I purchased a home warranty thinking that they would get the person to come look at it.. fix it.. etc.. Then when calling to cancel the customer service person was a complete .... Biggest waste of money and time working with these people.

Select Home Warranty is deceitful and dishonest. I paid extra to cover my pool and when I needed to file a claim they stated the pool was outside the home and not covered yet they took my money to add it. They lie, cheat and commit fraud. Stay away from them.

Don't expect them to fix your issues. They are closing the case without your permission. My LG washer wasn't working properly and They send the technician from LG. The person without doing any diagnosis he said it is working good. Then I sent a video to that person to show the issue. He said it is the shock absorber issue, and they discontinued this product. I asked the to fix with universal part. The Select Home Warranty sent LG tech again and the tech didn't come.

I am extremely disappointed with my experience. We purchased a home warranty policy that includes HVAC/air conditioning systems. However, when I submitted a claim for my leaking HVAC unit, the claim was automatically denied without even sending a technician to inspect the problem. It is very misleading to advertise HVAC coverage only to deny claims based on exclusions that were never clearly explained upfront. If there are limitations that prevent coverage for common HVAC issues like leaks, those exclusions should be transparent before customers purchase a policy, not after they file a claim.

I wouldn’t recommend Select Home Warranty to anyone. They don’t cover much and charge a lot for service they don’t provide. Keep your money in your pocket and don’t use this company. They charged us $420 for the year and will only refund us $180 and are charging us a $75 cancellation fee.

Out of all my claims over the last 3 years, none of them has been worth anything. They almost never can find a technician. The whole object for having a warranty is to make it easier on your pocket if something happens. I have had bad experiences on all occasions from items not being covered to items being covered but too old to be worth anything. I just had a claim put in on my ac unit first they tried to say it was installed incorrectly, it lasted 29 years that way then I had my technician on the phone with me then they said they still said the same thing after my technician had carefully explained it to them. I mentioned that I would sue them they they called my technician and when I called them back, they told me they would pay the claim but not 9000 but 600 and some change because my unit was too old. My recommendation is you should never waste your money on Select Home Warranty because they refuse to pay claims no matter what.