Select Home Warranty Reviews

Adam was great and helped me get a warranty for the buyers of my home. Very personable and explained everything to me properly. Would use them again for sure. We have not had to submit a claim yet so can't comment there.

I am a new customer, and my representative was very kind and patient. I asked about my floor furnace heater, and he told me it was covered, because with my other Home Warranty Policy DID NOT cover my furnace heater. If this is NOT correct information. I NEED someone to call or text me to let me know ASAP from Select company. Thank you.

This is the worst company I have ever dealt with. They have turned down both of our claims we have submitted. We are out of pocket around $3,000. What is a home warranty even for? We bought an older home so yes things are going to go wrong and that is what the turned us down for. So I suggest you not choose this company when looking for one. And no one I have talked to can speak English so I couldn’t understand a thing that said.

Dylan was very helpful in explaining what was covered and what options I had in warranty plans. It is also helpful that plans don’t automatically renew in case you aren’t satisfied and want a change.

Lucas was very friendly and helpful in selecting the best policy for my needs. He was patient and offered his time without making me feel rushed or pressured to purchase anything. You can’t go wrong with Select.

1-Star Review – Select Home Warranty. Select Home Warranty has been one of the most frustrating companies I’ve ever dealt with. I submitted a service request and was assigned a technician with a scheduled appointment window. The technician never showed up. When I called, I was told they were running late—but hours passed with no arrival and no communication. Eventually, I couldn’t even get through because their voicemail was full.

Do NOT buy a policy from Select Home Warranty. They do not stand behind their policy, honor their contracts, and do not pay claims. Horrible company to deal with. A waste of time and money. It cost me more in time and repairs with the warranty policy, than if I had paid for repairs without the policy. I escalated concerns on several occasions to a supervisors, and they were rude and dismissive. Scam Company!!!

JP our Rep was very helpful in answering our questions. We have had warranty coverage before, so we knew what we wanted, and JP assured us we would get that and more. We like that the price will be guaranteed for 3 years, and we know the value of a policy like this.

I switched from American Home Shield (AHS) in Oct 25' to save a little money by going with Select Home Warranty (SHW). It is now March 26', I've only made two claims, and SHW has failed to provide service as I had been accustomed to. The first issue was a work order for my refrigerator leaking. The first technician they sent said he fixed it (didn't get approval from SHW first), but only caused it to leak more. After which, he never returned my calls or SHWs, so they sent another worker, but this time from a PROPERTY MANAGER. NOT from a plumbing repair business but from a cheap property manager who hired his own cheap workers to do work for him. That technician repaired the fridge correctly but again failed to call SHW beforehand. All told, over three weeks to get a leak fixed on my refrigerator.

Agent was very polite and knowledgeable concerning all questions asked by me. Benefits were explained to me in its entirety. This is my first experience with Select warranty. Time will tell if they are reliable.

I just signed up on this and it’s a great deal, especially for seniors and retired military. I’m on a fixed income and this service at this price is very affordable. The Services covers everything in my home including my bathtub/hot tub. My refrigerator everything including my freezer. And of course, my ceiling fans. And I called the technician to come out to fix something very inexpensive especially because I’m on a fixed income.

I previously had Homeserve with 28 OK policies. Was very difficult to deal with this company and didn’t fulfill their obligation to the policies we had so we ditch them and went with a five star company. Hoping for the best. So far so good.

Glad to have your representative Ryan ** to guide me through the process. He is knowledgeable, professional, polite and patient. I was happy and satisfied and ordered the policy. Switched from Old Republic to Select Home Warranty.

We have had nothing but good experiences from SHW. They have saved us a ton of money and wonder why more people do not get home warranties. If you are in the market SHW is the place. Their online process is easy, the companies they work with are always top notch, and the value you get for the money will be worth it many times over.

Do not select this home warranty company, every time I call for an item that has went out like my most recent item the ice maker does not make ice anymore. They wait a few days. They call and say it is a add on and I don't have the add on insurance, it's built into the refrigerator. I will not choose them again and will not recommend them ever again. Dane **

A little early to be rating. I just started the plan (cancelling AHS), but if Ryan ** is any representation of their company I am in good hands. Give that kid a raise and a promotion... Great salesperson without being "salesy".

Before contacting Select Home Warranty, I saw that Forbes rated them number 1 as a Home Warranty Company. I then reached out and discussed my needs with Ed. Ed was able to answer most of my questions but put me in touch with Ron who was able to answer all my questions and complete the transaction. Both Ed and Ron were very responsive and did an excellent job of providing me the services that I required at a very competitive rate.

I recently worked with Bruce ** at Select Home Warranty and couldn't be happier with the experience. Bruce has been with the company for 9 years, and his experience really shows. He was incredibly knowledgeable, fair, and honest throughout the entire process. He didn't just try to sell me a plan; he took the time to look for every possible discount to ensure we got the best value. It’s rare to find that level of transparency. If you're looking for someone who knows the industry inside and out, ask for Bruce!

This purchase may prove valuable if something in my home needs repair or replacement, but even if nothing breaks it gives me peace of mind, which is worth so much! The account manager, Josh, was a pleasure to do business with.

Great experience so far. No issues with hidden costs. Although I have not had a claim yet (which is a good thing), I feel good in my decision to go with this company. I didn't have to go through a pushy sales pitch and everything was explained in great detail to me.

Their service reps are incredibly helpful, working hard to ensure the right coverage at an excellent cost! Plus, they’re available 24 hours a day. I called long before most companies would answer and they picked up almost immediately. Highly recommended!

The representative was very courteous and knowledgeable and very professional. I enjoy doing business with Jeff ** And made the whole transaction really fast and smooth, and I highly recommend them.

Representative was great. Able to provide a price that fits in my budget and gives me piece of mind for repairs. Would recommend them to friends and family. Most competitors were charging almost double for the same coverage. Also able to use your own company as long as they are licensed. Great benefit.

I only gave them a 1 rating because 0 isn't there! They are real quick to take your money and don't stop talking until they get it! I tried to tell the guy I really couldn't afford it being on a fixed income, but he only cared about his "pocket". I finally said yes just to get him off the phone. If you change your mind within that 30 days, which it says on their website you'll get a full refund if you do, it doesn't happen very quickly and not before 2 or 3 people there try to talk you into going with a lower plan. After too much time on the phone, I just wanted to get off the phone, get my full refund and forget I ever heard of their company. SHW, I hope you read this and refund my money ASAP!

This is my second year with Select Home warranty and I've been very pleased with coverage and support I've received. I highly recommend Select Home Warranty. I found them to be very competitive and more than willing to work with me on selecting the right home warranty.

Absolutely the worst home warranty I have ever dealt with in the past 15+ years, the company is a complete scam. I have filed total of 5 claims for the past 2 years, none of them was resolved in a decent manner. My first claim was for my AC, they advised to find my own technician since theirs were busy (the reality is that no company wants to work with them). My claim was for $700, they paid $600, later I found that they actually bought off the AC. What kind of buy out price for an AC is this, I can barely replace the filters for that kind of money. Next, my fridge. They sent techs, the techs misdiagnosed it as manufacturer defect and apparently not covered. I called LG, it was the compressor, my fridge is 5 yr old, so luckily LG warranty covered the compressor. My washer, bought it off for $175.

I've been with Select Home Warranty for several years now and they do not disappoint. They are fairly priced. And whenever I call I always get an answer. I'm not on hold for long at all. And the people that they send out are usually really good at what they do.

Jake saved me some money when I told him I was a senior. He answered all my questions and concerns. I was concerned about getting contractors out where we live (in a very rural area). He assured me that I would be covered and there are plenty of contractors in my area.

Jeff, my representative, was friendly, informative, and very helpful in answering my questions and explaining the terms and options presented by Select Home Warranty. I found the promotional offers to be very competitive with other providers I'd spoken with, and determined that Select would be an optimal choice for our Home Warranty Needs. The additional coverages (supplemental to the original plan) were well-suited to our circumstances, and I'm looking forward to having Select as our Home Warranty provider for years to come.

I had a very frustrating experience with Select Home Warranty. I filed a claim for an item that was covered under my plan, but the way it was handled was completely unacceptable. The company determined that the item could not be repaired — without ever sending a technician to actually inspect it in person. Making that kind of decision without even evaluating the issue firsthand feels careless and unprofessional. What made things worse is that they did not offer a replacement, nor did they provide any installation support. So essentially, I was left paying for a warranty that didn’t deliver any real help when I needed it most.

You have to use their technicians and they don't have the modern equipment to diagnose or fix the problems, therefore you have to pay extra for the technicians to diagnose or fix the issues. You can't use outside technicians as they have claimed you could. That's a lie!!! Also they won't let the technicians order the parts, they have to order the parts themselves which are cheap and don't work or the wrong parts. They won't let the experts order it, so they can save money.

Richard was great at communicating all plan options; Bronze, Platinum, and Gold. He explained in detail the difference not just in coverage but the cost. He also provided options for future renewals and potential cost savings.

It was a pleasure working with Ryan to finalize my warranty program. The phone conversation went very well as I had a lot of questions. All were answered clearly and concisely. Ryan went above and beyond to make the deal hard to resist, especially compared to my existing warranty from a competitor.

With a lot of questions, he had an answer. I didn’t feel pushed to make a decision which was nice. He did seem a little flushed with how many questions I had but he was always able to answer without hesitation.

Representative was knowledgeable and very descriptive of the product. Gave several options and answered all my questions. Gave a good price and guaranteed same or next day service. I will definitely reference them to friend and family.

My agent's name is Edd! Edd answered the phone introducing Select Home warranty as well as himself, I told him what I wanted, he gave me a selection, then ask if I was a senior citizen, I replied. He gave me about 3 more selections which was least expensive, but I refuse. My husband wasn't home. So I should stay with the first one and I did. Edd was prompt, professional, friendly and courtesy as well as knowledgeable. And I have 30 days to talk to my husband about it and change. Thank you Edd!!

Bit hard to get to a real Select rep, but once I did all was good, only thing, I signed up online few day before the promotion was offered to me, free month, Sam's Club Subscription, free, nothing offered. I found out myself with email ad.

I'm a new customer and can't no longer do my own home service due to my age and medical problems. Customer Service Rep was excellent, the Rep. gave me good service with wide range of options for my home, Including senior and military discount. I had review other home warranty companies, but SHW beat them all other competitors on Service call fee, monthly payment, and plan options. Thank you Rep.

Sam was my rep and he was very helpful. Very pleasant and spent time helping me figure out what plan to go with. I really appreciate all his help. He was trying different ways for me to save money and I really appreciate that times are really tough right now and I do appreciate everything he did for me. Thanks again Sam.

Excellent service. Professional and responsive. Zachary answered all my questions as well as inquiries for further discounts available such as senior citizen and multi year. I had a one year policy but decided a three year made more sense. Select was helpful and forthcoming in all discussion.

Mike helped us out with answering all of our questions, thanks for the seniors discounts it does help. Right now we cannot afford to get a 3 year additional extension. I'm sure this should take care of what is needed for my wife and myself. Thanks

This is my first year with Select. I recently submitted my first service request for my Kitchen Aid Dishwasher on 3/13. The tech they assigned could not come until 3/25. I called and was told to hire my local tech and submit the claim to Select and the service was completed which I did. Today I received and email stating my claim was denied because I should have done maintenance on the dishwasher. Who does maintenance on a dishwasher. I recommend finding any home warranty other than Select. They are a scam.

Great customer service, helped me with the entire process and also saved me money by pointing out the senior Select Home Warranty plan and providing me with all the details including cost for longer term plans.

My sales agent was super helpful and explained the plan. He offered multi-year offerings for a discounted price. He was knowledgeable about the plans and helped with what my specific needs were. He was able to explain the different levels of coverage. My only negative would be that the purchasing of the warranty happened very fast and when I asked if I could discuss with my husband and have the agent call me back, he stated that the offer would not be available at that time.

Everything they say they do is all lies. Keep your money. I’m looking into a lawsuit. They just give you a run around. I’ve called and called to get my heat pump fixed. They can’t find no one. Wants me to get one for a 100. To come out a they reimburse me. Not my job.

Speaking in response to my initial contact with Select Home Warranty, I’m very pleased with the clear and courteous customer service. Jim explained my options, without being pushy. And I’m saving nearly half of what I paid with my former Warranty.

I found SELECT HOME WARRANTY via a Forbes Home Warranty comparison in which they ranked #1. From the start, the experience was clear and pressure free. My rep, Jake ** was a true pro! He was clear with my options and went the extra mile to get me the right plan with the best possible price. I highly recommend SELECT HOME WARRANTY when searching for comprehensive home warranty protection.

The representative was very professional and helpful with me in choosing the right plan such as the platinum quote included full home coverage for major systems and warranty quote ac, heat, & appliances.

JP was so helpful! He was very responsive and flexible. He helped me sign up when I was unable to have a phone call and answered all of my questions quickly and efficiently. I liked the comprehensive features of the platinum plan.

Twice in need of a furnace repair. First time a few days before Christmas. No repair man could come for a few days. Found a local who came right away. Would not cover cost. Second time late evening temperatures in 20s, furnace stopped working. No repairman until some time next day. Found a local who came after midnight. First told part not covered. Furnace would not run without part. Then it was not covered because we needed to notify them first for approval. Lots of excuses.

My aerobic septic system broke, filed claim. My furnace broke, filed a claim. They did absolutely nothing, I paid in full to have the septic repaired (over $4000). I paid in full to have my furnace and A/C system replaced ($15,000). I filed a claim about a roof leak, they did absolutely nothing (it still leaks when raining). I filed a claim almost 4 months ago when my ice maker quit working, (OMG they sent a technician). He diagnosed that it needed replacing, took the fridge make & model numbers, collected the service call fee and then totally disappeared. Numerous calls to Select Home Warranty and was basically told, “Sucks to be you. Find your own repairman, pay him and then file for reimbursement"! So what do I pay them to do, besides just take my money?

I have recently become a Select Home Warranty customer. And I am guilty of not reading the fine print. My first service call was for my furnace. Instead of requesting proof of three years maintenance service on my furnace upfront Select scheduled and sent 2 repair companies to check my furnace (the first one disappeared). They denied my claim due to lack of maintenance. I was then told if I got a second opinion, they would reconsider. After paying for and sending them a second opinion on my own, I was then told to submit three years prior proof of maintenance. They wasted two months of my time when they should have asked for the required three months proof of service upfront. Cons. Do not go with this company.

I couldn't have asked for a better policy, price length of time covered or a Nicer agent. I'm just waiting now for a printed copy of my policy. I recommend Jefferson ** and Select Home Warranty.

Charles was very helpful and courteous in helping me with my service. Charles went above the standard service I expected and repeatedly asked if there was anything else he do for me. I had canceled a service contract with another warranty company that did not care about our only claim in two years and even though their representative agreed with us nothing was done to satisfy our claim.

Ed ** is very knowledgeable about service policies sold by Select Home Warranty. He answered all my questions and explained the policy to me. He also gave me his number if I have any questions in the future..

Greg made it quick and easy to lock in home warranty for our new home. He also worked diligently to extend our coverage so we can protect our latest investment as well as our financial position. Highly recommend Greg and Select.

Joshua was a delight to work with. He provided all of the information needed, answered every question and made the sign-up process very easy. I will be recommending my friends and Family call him for their home warranty needs!

The person I talked on the phone was very helpful. She was able to answer all my questions. She was very knowledgeable about the product I was interested in. I recommend Select Home Warranty to all my friends.

I had a great experience with Select Home Warranty. The representative I spoke with offered me a better deal than what was advertised online, which was a pleasant surprise. Their customer service was excellent—friendly, helpful, and easy to work with. After a frustrating experience with another home warranty company, I was hesitant to try again, but this completely changed my perspective. Thank you for making the process smooth and reassuring!

The customer service representative seemed very knowledgeable and a fairly painless process to enroll. He answered all of my questions and addressed any concerns. I haven't had to make a claim since I just enrolled, but anticipate it being fairly painless as well.

My guy was very attentive to our needs and budget. I am doing this for my mom’s home protection and your man was very good and respectful to me. Helped us out a lot! Thank you. Joy **/ Bonnie **.

The customer service was good, they answered all my questions and checked for every possible discount available for my product. My agent was very patient and courteous. They also matched my previous company with much better rates.

Your sales representative was very pleasant. He exerted no pressure and was very thorough with his presentation. It was a pleasure to work with him. I felt he was very supportive in helping me make my decision to purchase the program.

Kyle was very patient with all of my questions and concerns. He did not pressure me and that is so refreshing! Gave me great customer service and offered me multiple options. While I could not afford at this time a multiple yr plan, I will definitely look at it in the future.

I heard this company is much better than some of the others like American Home or evil Choice warranty. They charge your fee to come out but then the vendor never comes back to fix it. The good thing about Select is that they have a roof warranty. But it doesn't cover wear and tear and it only pays $400. I didn't get that because the tech they sent out said it was wear and tear but it was actually cat damaged from clawing the roof in that one section. It wasn't the entire roof so that's why it's not wear and tear.

The representative I spoke with, Adam, was very helpful. He was able to answer my questions upfront, provide additional information and options and encouraged me to contact him anytime if I have questions or concerns.

Called to check my membership status, took care of any discrepancies, courteous, professional and customer oriented. Explained other programs available to me on VIP status. Really enjoyed interacting with representative.

Richard was so kind and helpful! Wonderful Experience! He gave us a great plan and locked us into a great price! We will be telling all our friends and family about it! He was able to send a paper copy of our policy which was helpful to us!

Getting coverage for home warranty was made simple with Adam as my representative and accessing the available promotions. Adam was very patient with all my questions and good at explaining all my options. I now have peace of mind that I will have coverage when things break down.

I was told when to cancel my service so I won't be charged a fee. I was told by 3 associate that I would get fee back that I was charged. Associate 4/5 said I won't get it because I canceled early. I didn't

I had a most pleasant experience working with your sales representative, I think his name is Conner. Not only was very knowledgeable when describing your various plans and options, but he was very warm and friendly, and I did not for one moment feel pressured by him, as is typical of many sales representatives. Judging from my initial experience with your company, I highly recommend choosing Select Home Warranty.

Kyle was pleasant and professional. He answered all my questions. He was patient and sent the confirmed emails. He was able to get my monthly payments lowered which was truly appreciated. The rates were better than my previous home warranty policy and he stated they have same day emergency services and weekend availability.

Excellent enrollment and invitation to get me to switch from a different company. The company sounds excellent, and while I don’t want any breakdowns with any of my appliances or other items covered, it makes me feel secure knowing that should something go wrong, I am protected.

The salesman was extremely nice and made me feel valued. He offered good deals and worked with me to provide the best coverage I could afford. He convinced me that this is one of the best home warranty choices.

I signed up expecting convenience and peace of mind, but this has been one of the most frustrating experiences I’ve ever had. The online portal is essentially useless. They push you to use it, but after you submit a claim, you can’t track updates or progress in any meaningful way. Instead, you’re forced to call anyway—where they make you repeat everything you already entered and then try to upsell you on services that aren’t even part of your plan. It’s a complete waste of time. Scheduling a technician takes far too long, and even when someone is finally assigned, there’s a good chance they won’t show up. When they do, they often point out that most of the issue isn’t covered, which defeats the purpose of having the warranty in the first place.

I paid over $3,000 upfront for a multi-year “Platinum” policy with Select Home Warranty, and I’ve never had a single claim approved. My first claim years ago (ice maker) was denied. My second claim—an AC issue—was also denied, even though I was explicitly told on a recorded call that the blower motor would be covered. The technician confirmed the blower motor failed, but the company reclassified it as an “electrical issue” to avoid paying. I’m now stuck with a $750 bill out of pocket. When I called to escalate, I was told the decision would stand. When I asked to cancel, they refused to process it and instead tried to argue and sell me on keeping the policy. The call went in circles with sales language instead of actually helping.

Corey provided an exceptional customer experience from start to finish. He was extremely knowledgeable about home warranty options and took the time to clearly explain coverage details, pricing, and what to realistically expect—no fluff, just facts. What stood out most was his ability to break down complex information into something easy to understand, which made decision-making much more straightforward. He was patient, professional, and responsive, ensuring all of my questions were fully addressed without feeling rushed. If you’re looking for someone who is informative, transparent, and genuinely focused on helping you make the best choice, Corey is the person to work with.

My experience with this representative Henry was great. I had some not so great experiences, but he went in to give me some details reasons of why my experience was not good. We are back on board and referring everyone possible. Thanks

When purchasing our plan we were told that if an appliance is not reparable they will pay for the replacement. I specifically ask, would it be prorated for age and I was told no it would not be prorated. However, when our built in microwave was deemed irreparable they prorated it because it was 5 years old to $95. The only replacement we could find to fit in the existing opening was $325. When reading our contract it clearly state in the first page they cover repair and replacement costs. In the microwave section it states the same. Many pages later in small print it states that Select has the right to choose the repairmen, and if it is deemed irreparable Select can prorate the cost due to age of the appliances.

Most companies will tell you anything just to get a contract signed. Do not trust these companies. This home warranty company told me that my pool would be covered for repairs. If there is a existing problem with an appliance, it will not be covered even though you were informed it would be. Well, the repair did not happen because the pool was not covered at the time of request for the contract. I waited 30 days for the contract to become activated. Once activated, I placed a claim for my pool. I received a message that my pool was not covered by the contract. Make sure what you want covered is actually in the contract. I closed my account because of this issue inclusive to repair being denied.

Thank you Jerry for all your help and explaining all coverages along with price plans. You can hardly find good help these days. You have made it easier to trust and believe in others and knowing others can be true and helpful. Thanks again Jerry!

The purchase experience was good and not pushy. Only time will tell if the service lives up to the expectations, but thus far, it is far better than the scam of AHS. Had a horrible experience with the competitor who uses deceptive practices to cheat policyholders out of coverage and replacements, so I was seeking another Home Warranty company to protect my home. Better price, better coverage... Service will be determined!

Dylan ** was very helpful in getting me the best coverage and price. I am looking forward to having peace of mind knowing that my home and rental appliances are covered in this home warranty plan.

I just signed up with Select. It was simple to do. Salesman was very helpful. Each item that the warranty covers were explained to me. Also the service call amount was told to me! I was told that claims would start 30 days from today.

Select Home Warranty helps me as a senior to be able to budget my finances so that I'm not caught off guard with unexpected costs of home repairs. To me that is super helpful. The peace of mind that it gives me is important. I know that I'm able to budget to pay the premium and cost to call a repairman or to replace a system in my home is covered with my income. Again Thank you.

I talked to Gavin ** when my policy was up for renewal. He was very polite and professional. He was able to give me some discounts that I didn't previously have. He was very helpful in explaining everything and answering my questions.

Daniel was great getting us signed up. He explained how the warranty program worked. He answered all of our questions and concerns. Informed us how to file a claim and if we had any questions we could give him a call. Explained the options in detail for buying a short term or long term contract.

Called to get a quote. Representative was amazing. Answered all my questions. Gave me the best deal possible. Quick, Easy and painless. They listened to my needs and did not try to oversell. Much appreciated.

After finding the best and affordable home warranty, we decided with SELECT HOME WARRANTY. We changed from another warranty company of 6 years to S.H.W. The gentleman "Richard" took the time to answer all our question, we decided on the ONE TIME PROMOTION; PLATINUM HOME PROTECTION PLAN, with the 6-year lock-in rate, and cancel at any time. Richard with S.H.W. Said not to cancel with the existing Home Warranty, until April 17, 2026, and then our new Home Protection Plan with Select Home Warranty starts on that date of April 17, 2026. Please Recognize "Richard" as very helpful and honest. In moving forward; to a much better home warranty program and plan.

Corey made opening our account soooo EASY and simple, he was the best. The other reps I spoke with were pushy and kind of had an attitude when I asked questions. Corey handled it all in 2 seconds. He made sure to answer all of my concerns and honor the rate I was promised. We came from AHS and they upsurged us soooo much and lied all the time. We're hoping Select is nothing like them.

We have used this company for years and are truly pleased with the prompt results we get when needed! Experienced, skilled people solve whatever problems exist in a timely manner. Perfect solution for any homeowner whose construction warranty has expired. And very affordable!

Was very helpful, explained things to me well, I was able to understand the contract well, will be looking forward to using my warranty home coverage. Very helpful to know there are contractors in the area of where I am located.

Dylan Sylvester was too good to be true! His knowledge and offers and the way he presented the information and plans were top notch. He really listened and made us a great offer. We never had such a nice, genuine sales person treat us so well. Your veteran promotion was so attractive.

The agent was very professional. He gave me the discounts I could get if I signed up yearly instead of monthly. I appreciated everything that the agent, Micheal did to make the process go smoothly. He let me know what was covered under the warranty. It was a very detailed list and the cost was very affordable.

I enjoyed talking to the representative who was very helpful in my search for home warranty. He let me know all the appliances that were covered in your Home Warranty & I was pleased with all he told me.

The representative, Mike ** was fantastic! He worked with me to get my cost down and graciously answered all of my questions. He made Select Home Warranty a "no brainer!" So glad I reached out.

I recently switched to a new home warranty company over the phone, mainly because they offered me a much better price—and so far, I’m glad I made the move. The sign-up process was quick, simple, and the representative I spoke with was clear and helpful without being pushy. What stood out the most was how easy they made everything. They explained the coverage, answered all my questions, and helped me feel confident about the switch. Saving money while still getting solid coverage is always a win. I haven’t had to file a claim yet, but based on my experience so far, I’m satisfied with the decision and optimistic about the service moving forward. Definitely worth considering if you’re looking to lower your costs without sacrificing peace of mind.

Very fast and easy to set up coverage. I have had several companies for home warranty so I am excited to try out Select Home Warranty. Happy doing business with a well known company. Thank you for your help.

Henry ** was absolutely phenomenal. Great follow-up and easy to contact. I highly recommend. We've had issues with other companies in the past. He made this very easy and always answered questions in a quick and timely manner. Very pleased.

Great customer Rep. Very knowledgeable about the packages. Thanks for the service...I would definitely refer to family and friends....When I signed up for the service I received a great deal... I have the package that will handle all my appliances, HVAC, and roof.

I had many questions about home warranty insurance to ask about what is and what is not covered if there would be an issue in the future. The representative was very thorough and knowledgeable and made me feel comfortable with the type of coverage that I selected. I would recommend this company.

This company was quick to respond but not overbearing! Fred was really nice and explained things clearly. I feel very confident using this company. The price was very reasonable compared to other companies, whose claims fees were much higher.

The agent made everything simple and easy to understand and set up--also, very knowledgeable and professional. I will recommend them to everyone I know. I will also use them for as long as I own property.

JP was the guy we was working with and he was amazing. Thank you for a great experience. I would recommend these guys if you're looking for a home warranty. He went above and beyond explaining everything to us and trust us we was asking a lot of questions and he explained everything on point.

Richard was thorough and informative and answered ALL of my questions professionally with a kindly demeanor. The process was handled quickly and I felt totally satisfied and respected upon completion and payment. Thank you.

I had been shopping all morning, but when I called Jake he seemed patient and knowledgeable. We were able to come to a Platinum Plan and even worked out how to use my Discover card in the future....

These sales people are very helpful and great to work with. But after you pay your bill, be careful because they will use every excuse possible not to pay you. They are very professional on how to rip people off. BE CAREFUL!!!!

The service stinks at Select Home Warranty! I placed a call on Monday about our air conditioning not working. It's now Friday and I still have no working A/C in my rental. The first assigned tech didn't show up yesterday as scheduled and the tenant took time off of work to be there. The tech did not call or text. I've called and texted him multiple times with no response. I called SHW this morning to report his no-show and their rep tried to contact him as well and got no response. Now my ticket is being "reassigned" to someone else and I need to wait ANOTHER 24-48 hours again just to get a response so that I can reschedule the service. Totally unacceptable!

I have had Platinum coverage with Select Home Warranty for over 5 years. We recently moved from AR to TX. I called and asked to transfer my policy to my new home, I was told no. Recently we sold the AR home. I called SHW and asked to cancel my policy. I was told that I would have to pay $75 to cancel the policy. I asked if I could transfer the remaining months to a new policy.. I was told no. So beware. Once they have your money, they will NEVER return it. I paid for a service that they are not providing. Plus my service fee is now $100 not the $75 they originally quoted me. Choose a different company. There was nothing special about this one to make it worth the chance that they'll keep your money.

I bought a Select Home Warranty last September. I was told I could transfer the warranty to my new home, otherwise I would not have bought the warranty. I have moved to our new home two hours away in Florida. I called Select Home Warranty and was told I cannot forward to our new home. The representative said he would ask those over him and send an email. He promised to let me me know by today. Why can't this warranty be moved to our current home? We have never used this warranty at the previous home.

I purchased the highest plan they have. "Platinum plan", it's just a name. Do not be fooled. This company and their policy is a scam. They will cover the parts and am pretty sure they buy the cheapest parts in the market. After you pay the deductible of $60.00 per my policy the cost of the labor is on you. The main reason why people like me purchased this kind of insurance is because of the labor costs. Do not buy any policy from this company. "Select Home Warranty is a total scam."

They lied. Said the heater was covered. It stop working and they say it is not covered. What bull shit is that. Be sure to do your homework. They lie to get you. They said sorry for your it's not covered..

Purchased the highest warranty. My very first issue I called to have them send someone out and was told they couldn’t find a tech. I placed the work order on the 4th and it is now the 12th and still nothing. I cannot afford to pay for someone to come out and then wait 4 to 6 weeks to get reimbursed for the work. The warranty was a gift from my family when I got my home as they knew my circumstances. I am very frustrated.

The warranty is just not good. I bought it after my old warranty I bought expired. Thought it would be as good or better than my old. It's a joke. This company is. The approval process is a joke. I live somewhere I can not use their service providers. For me to get work I have to use my own service providers. 1 claim so far, one for a water heater that started to leak. DENIED, they don't cover water heater leaks. So I paid for the repair out of pocket. 2 claim my kitchen sink was not draining correctly, once again had my own plumber come out and fix it, they replaced the lines, and made it work properly. Again, this company denied my claim.

Sorry customer service, they are just a money grab company. I was current with them in January 2026; I filed a service request and paid the fee for the technician to come out. I cancelled the policy in February and now they won't honor my claim of the $75 since they said my appliance was outdated. I was told in order for them to pay the claim, I would have to pay $38 and be with them for another year. Why should I have to pay over half of what I am due to receive it? They just trying to gouge me out of my money. This is a crap company; I will never do service or refer anyone to them. Run away as fast as you can, this company really sucks. They sent me an email stating they was going to pay me the $75 and now they are crawfishing.

Customer service agents that I talked with had very poor English language skills. They were unable to understand my questions, I really regret switching to this company. They are not a good choice, please look elsewhere for your needs. When I called, they had no technician available, and directed me to find one myself. I did as they asked and they denied covering his fee and the needed repair.

The worst 2 weeks no heat paid fee still no one here to fix my heating system. Every time we call another excuse. First paid fee we did then they need a breakdown from co they assigned do not they not speak. Manager sucks and has no answers. I called co they assigned to job they say they didn’t get go ahead. Call back SHW they need copy of payment to Sgy vendor. It’s cold. We need heat. Horrible horrible co and service.

The company does not support getting help. I am a single woman and paid upfront for coverage to make getting repairs easier and hopefully not as expensive. I have experienced the exact opposite. Response time is slow and every time I make a claim they say they will only pay a portion due to the age of the appliances. New appliances don't usually break down. Also, you have to have someone fix it and then send them the invoice, they will send you a reimbursement sheet, you fill this out and then eventually they a small amount of what you were put out. I signed up for six years thinking I was getting a great deal. I was just being taken advantage of. I bought a diamond ring that wasn't worth a dime. Horrible experience. I would never recommend this company.

I have paid over $1,200 for this policy and have not received any meaningful benefit from it. Each time I submit a claim, either the issue is deemed “not covered” after waiting 3–4 business days, or an inexperienced technician is sent who cannot properly diagnose the problem. As a result, I end up paying out of pocket every time. For example, I had an HVAC issue. The technician said it was a thermostat problem and that I needed to pay $465 for the replacement—even after coverage was approved. When I asked why the thermostat cost that much, I was told it didn’t matter what type it was; I simply had to pay that amount.

Don’t waste your money! They have changed ownership. Our policy specifically covers breakers, switches and panels, when I called they said they only cover breaker panels inside the house but in our policy it doesn’t state that! Will be suing, reply if interested in class action lawsuit.

I had a home warranty with the purchase of the home. Less than a year later, the AC was failing; they did minimal work to keep it running, and replacement was not covered. I could never get a supervisor, etc., to call me back. The company they used only came to look at it and take pictures; I doubt they even knew how it works.

Our heater quit working during the coldest time of the season. I filed a claim a week ago and every time I call for an update, some foreign based call center representative struggles with English to tell me that the "claim is under review." They also tell me to check my emails for updates. There have been none. I spoke with two "supervisors", and they of course apologize and offer their assurance that our service request will receive their highest priority. B.S.! It's been almost a week and still no service call. I'm beginning to suspect that something is rotten in Denmark. Meanwhile, my wife and I are freezing our tails off. I have maintained notes and plan on speaking with state regulatory agencies and I might consider litigation. Small claims court in my state will accept cases if the requested damager is under $5K. I'll watch a couple Perry Masons and brush up on my legal skills. Caveat Emptor! Latin for " Let the buyer Beware".

This company is all about gathering the annual membership, and NOTHING about resolving claims and/or taking care of their customers. In the prior year I have had 3 experiences that required a claim be submitted. The first I dropped after receiving an email telling me they couldn't help me. Recently, I submitted two claims - one for my microwave and the second for my double oven (both installed in our new build home at end of 2019). They refused to allow me to use my own vendor, even though I said I would pay for any upcharge of the service fee. I live in a very small town, and there just aren't many people I trust to take care of our appliances.

One of the worst companies I ever hired. I called to file a claim, paid the premium only to find out SHW said they only pay for parts, no labor, then SHW said I pay for it, they will send me a check, it's been 2 months now and no check, I called and of course they acted like they had no clue why the checks have not been mails. They lie so much on the phone, CS is horrible. Based in India, those guys are built in scammers. I should have called customer service before enrolling, any company based in India typically will get you nowhere.

Select Home Warranty canceled my account, but they have not refunded the money I paid. I purchased a policy in good faith. When I requested cancellation, the company processed the cancellation of the contract yet they have failed to return my payment. At this point, they are holding my funds without providing coverage. Despite multiple attempts to resolve this directly, I have not received my refund. Communication has been unhelpful and has not resulted in any meaningful resolution. Consumers should be extremely cautious. If a company cancels your policy but does not return your money, that raises serious concerns. I am actively pursuing further action to recover the funds owed to me.

They are the worst home warranty in the business. I filed a claim after 40 Days after my contract went to effect for a simple fix on my dishwasher, they denied my claim because the falsely claimed that it was within 30 days. This company is a scam. Upon checking BBB, I noticed there were over 1200 complaints over a two year period!

DO Not use this company unless you want problems getting something fixed. Both times I was told I needed to find my own repairman and then Select would not pay them what was required for them to do the job or even come to house. Washer was broke and after telling me to fine my own repairman they paid Approximately $130 of a $400 plus repair of which they toke every penny back when I recently cancelled policy. Yes, the repair was covered under contract, their reason was the only repairmen I could find (SEARS) charged too much in labor.

Absolutely horrible company. Just like all the other heists out there, they are quick to take your payment but when it comes time to submit a claim they find every possible reason not to pay. They told me that my water heater needed replaced and sent out a tech who agrees. Okay fine- Let's replace it. Select then turned around and offered me $200.00 on my $2000.00 water heater. 10%!! That is absolutely absurd and insulting. Do not use this company. They DO NOT do what they say they will. Why buy a home warranty when you have to pay for all of your repairs and equipment anyhow? Do yourself a favor and just save the money you would spend on this or any warranty and use for repairs. It's coming out of your pocket anyhow.

This company should not be allowed to do business in the US. They never tell you how they plan to scam you in anything online. They immediately cannot find a technician then tell you to find one. All reports on line are that the warranty payments you made out of pocket will not be reimbursed as suggested. 2 weeks no plumbing now.

I tried to use this in December. They said they could not find a technician in my area. I tried for 3 days. I ended up calling a tech and paying for it on my own. When this plan expires in May, I will not renew it, I believe it is a scam. You can't view reviews either.

I’ve been waiting weeks for action on claim # under policy # at my home in Bowie, MD. No technician assigned, and their suggestion to find my own provider adds insult. Not the ‘top-rated’ service promised. 1 star.

I purchased a five-year plan that was their high-end warranty. First time I tried to use my warranty I was met with resistance and delay. I called to report a nonfunctional freezer door. After 11 days I still had no repair person scheduled to come look at the refrigerator. At that point, I decided to purchase a new refrigerator and cancel the policy. When I tried to cancel the policy, I was met with resistance and extraordinarily pushy sales tactics trying to get me to buy more coverage. It took 20 minutes of saying no to the person who claimed to be a manager to finally state that they would close my policy and refund the unused portion. I would then receive an email confirming this and a phone call from a manager an hour later to confirm the cancellation. I immediately received an email asking me to refer other people….really?.

After being with the warranty company every year, I can honestly say this is the worst… Not only does this company not confirm with the homeowner about claims needing to be serviced, but they do not refund anything when it is their mistake. I will be canceling my policy and I will be going to a different provider, it doesn’t matter what features this company has; you need to read the fine print because they do not cover the important things when it comes to your appliances or personal items on your property.

I purchased a home warranty contract from the company and, according to the contract policy, the company has agreed to cover all parts of my home furnace should it ever break down. When my furnace broke down, I filed a claim on January 24, 2026 right away with the company, and since it was extremely cold and to avoid a long wait, I hired a pro to diagnose the problem. I submitted the report to Select Home Warranty. I received an e-mail right away stating that I should receive a response within 24 hours.

I would never use them again. I have a leak in my Water Heater. Put in a claim. They said it is not covered. They go on and on about exclusions, but when you speak to the salespeople, they explain that the plan I took covers all appliances, air conditioner, water heater, plumbing, and on and on. They are a scam.

Just the absolute WORST!!!! ... Do NOT purchase a home warranty from these charlatans. I am a local Real-Estate Agent and I purchased a 3 year Home Warranty for a client. When the client's hot water heater failed they said they would send out a vendor but continued to ghost him. Finally they sent someone and the overseas customer service folks that they've farmed their customer service 'attempts' out to falsified the report on the hot water heater deeming it ineligible for replacement. What a complete and total scam these people are. I am embarrassed that I chose this home warranty company to purchase from. To all REAL ESTATE PROFESSIONALS and the general public, do NOT do business with these people. You may as well toss your money into a bonfire.

Do not purchase this warranty. Total scam. It will take you a minimum of 3 weeks to get repair done. First you call them January 26. They finally send a repairman on January 29 after arguing with them that February 4 not acceptable. The repairman came on January 29. He called Select Home Warranty in front of me and told them what was wrong with the refrigerator and emailed them a copy. They don't trust the repair people they sent. They then reviewed the information their repairman told them. I called them on February 2nd to check. They were still deciding if they could trust their own repairman. Called back on February 3rd. They said part approved again and ordered. I received email from encompass parts. No parts came. Called encompass on February 9th. They said no parts can be shipped. On hold until paid for.

Don’t trust this company filling a BBB against them. Lies, lies, lies. Dryer broke January 31. Still waiting to be fixed February 10, talked to 5 different people, can’t find my shipping part, last girl I talked to said she would forward to upper management. I talked to Zack today, they never sent over, this company scams money from you

I bought my house in August 2022. I bought this policy because I knew the heating and cooling systems were 20 years old. I do not have maintenance records from before I bought the house, and I was not aware that I needed to do maintenance, now that I know, I will make sure that it is done. The air needed parts replaced in the summer and this did not fix the problem. Now my heat has been out for a week during the coldest days of winter and because I do not have the records from before I bought the property, instead of the $3000 I am supposed to get to replace the unit, they only offered $150. This company will do anything to not have to pay for claims. Do not waste your money. I will be putting this review everywhere I can to warn people to not use your company.

You know how they say when something sounds too good to be true, well, say hello to Select Home Warranty. Because I have never used a warranty company and had American Home Shield for a number of years without a claim, I wasn't prepared for the song and dance I received when requesting coverage on my AC system.

Read your warranty very carefully. I had a problem with my air conditioner. They denied coverage because it had been diagnosed as an electrical problem. When I brought it to their attention that the warranty states that electrical systems and parts are covered by the warranty, they said Paragraph 9.1.2. states that "this agreement does not cover any systems or appliances that have had "previous repair" or etc., etc., etc. The unit was 20 years old. I bought the house 11 years ago. Then a few months later, the heater wouldn't come on. Again, no coverage because paragraph 6.3.3. has an exclusion for zone heating systems. So if you have dampers installed that separate the 1st and second floors, you have a zone system. I don't need a warranty for the little stuff that they might cover. I don't know what that might be as of yet. I need a warranty for when the big stuff breaks down or needs to be replaced.

Wouldn’t return to fix pre problem with stove that knob wasn’t properly installed. Said had to pay again to have company return to fix problem 😩 Wanted to cancel for refund, said they don’t refund so now out of owed money on remainder of contract. All companies (I’ve dealt with) refund. Had 5yr contract so don’t ever go that long and expect a refund if dissatisfied.

WARNING: DO NOT USE THIS DECEITFUL LYING COMPANY. This is an absolutely despicable, evil company. Our heater stopped working in below freezing temperatures. SHW sends out a technician of their choosing, who I stayed with during the inspection, who told me exactly what the issue was, general wear and tear. He told me there was no reason it shouldn't be covered.

Twice in 3 years I tried to file a claim and the response from Select Home Warranty both times was "We can't find a technician to do the job. Find your own and we will reimburse you". Yeah, right. I live in a city of 150,000 people and they can't find a technician. This company is a scam.

I’ve dealt with many bad businesses, but Select Home Warranty is the first company bad enough that I’m writing my first review ever. This wasn’t my only claim or my only bad experience with them, it’s just the latest example. This wasn’t a one-off mistake, it’s how they operate. For my HVAC claim, I eventually paid out of pocket and submitted for reimbursement as instructed. Even though the reimbursement amount was modest compared to the actual repair cost, Select emailed me on Jan 1, 2026 saying to allow up to 30 days for the check to arrive. It’s now Feb 5 and there’s still no check. When I called, they changed the story to “30 business days” and suggested I might not get paid until mid-March. If you’re buying a home warranty for peace of mind, understand you may be signing up for the opposite. I do not recommend Select Home Warranty.

**Rating: ★☆☆☆☆ (Zero if I could)** If you enjoy paying monthly premiums for the privilege of doing all the legwork yourself and then being ghosted, Select Home Warranty is the company for you. For everyone else: **run.** My experience has been a masterclass in incompetence and bad faith. Here is why: The "No Contractor" Loophole: Twice, I had issues at my rental property. Twice, Select Home Warranty failed to find a contractor. I was forced to pay $169 out of my own pocket for an independent contractor just to get an estimate.

Buyer beware!!! This company is terrible. Every claim is a fight. Customer service reps are overseas, speak terrible english and are trained to say how sorry they are but claim is not covered. Sales reps are rude and hang up if you don't make a decision right away. I tried to speak to a manager and was unable. One star is too much for this company. Consider yourself warned!!!

This is the worst home warranty. They are thieves. Sales person never say there is 75.00 cancellation fee on the phone and when you try to cancel, they charge you those 75 without you signing anything. Sales person are trained to take the money from the customer. I cancelled my account with someone named Joshua and, he said it was cancel, but he forgot to transfer me to the cancellation dept, when I saw my credit card statement, the account was still opened and they were charging me for the service I never had. I called them and they said he was supposed to transferred me to that department. At the end, they still charged me those 75.00 because of his mistake, I ended up paying. I do not recommend this company to anyone. They are much better option than select home warranty. They are all thieves.

Select Warranty has been holding my insurance refund since September. I have had three separate home warranty policies with them, and to date, one refund in the amount of $1,500 has still not been returned. Their policy states that refunds may take up to 30 days, yet it has been considerably longer than that. This reflects extremely poor business practices. I will never use this company again.

I have been a customer of Select Home Warranty for about 5 years. I bought the policy because the condo I moved into was filled with all original appliances at least 20 yrs old. In those 5 years I submitted 4 claims - washer, dryer, refrigerator, and microwave. I had multiple issues with this company....

DO NOT BUY A WARRANTY FROM THIS COMPANY!!! IT'S A SCAM! Bought a 3 year plan a year and a half ago. Salesman was real good. I thought I had bought something of value. No claims until now. Our clothes dryer failed. Made a claim. They sent a repairman to inspect. Deemed not worth repairing. Settlement was only $200. I called and spoke with an agent and told her that it was unacceptable. She went back and forth with me for 15 minutes until finally transferring me to someone else. He said he would submit to management for review. Said he would call me back that day. No call.

Be extremely careful while choosing Select Home Warranty. My old A/C unit stopped working and the technician spent over an hour to diagnose the problem and finally found out that the unit needs a replacement. The technician was with SHW for around 30 minutes discussing the diagnosis and immediately made a decision that the problem with the air handler is not covered by the warranty program. Not sure what else is covered!!

Select rep determined the compressor in my HVAC was inoperative. Would get the approval to repair. Two weeks later I'm told of some reason why it would not be repaired. Upon completing this review, I will be sending Select an email canceling my subscription.

I contact Select Home Warranty about purchasing a warranty back on Oct 6th 2025. I was working with Ryan **. I received the quote and told him that I would like to purchase the service. I was quote $549.99 and that included my pool. I was then sent a link to put my credit card in to purchase the warranty. I never did anything else until Jan 5th. At that time, I was told that the policy was never opened because something with a multi year program that they were suppose to tell me about. I told Mr. Ryan ** that I did everything that I was suppose to do on my side and he apologized for not completing the policy. I told him that I was asking because I needed to open a claim. I was told at that time that he would back date it for October. I was told to wait until tomorrow and then open a claim. I opened the claim the next morning and I was denied because I had to wait 30 days.

1. Claim they cover and replace old appliances-they don’t! They will deem the item as too old or not worthy to be fixed and send you $150 towards a new appliance. I experienced this first hand with my washer, dryer and stove. When I reminded them that’s not what they said when I signed up they told me it was in the ‘fine print’, which you don’t get to see until you sign up!

This company is extremely misleading and dishonest. When they sell the policy, they advertise it as “full coverage” for appliances — washer, dryer, refrigerator, HVAC system, water heater, and more. Everything sounds covered when they take your money. But the moment you file a claim, they suddenly say “this specific part is not covered” and point you to some fine print section in the policy. This is nothing but a trap.

Worst company imaginable. Claim process is a nightmare then they want you to diagnose your own problem so that they can figure out a way to deny you. Their customer service representatives are very hard to understand and do not listen. Zero Stars!

BEWARE of this company. I purchased a policy after speaking to a representative. The fine print on the policy was different than what I was told. The sales rep kept telling me mine was a VIP policy and the clauses in the contract wouldn't apply to me, but wouldn't put that in writing in the policy. I explained that section paragraph 10.1 listing their limitations on repairs or appliances would be the clause to be enforced if it came to the claim, not the trust me, that clause doesn't apply to you wasn't good enough for me. I asked for the policy to be cancelled and I was then ghosted by the original sales rep. I called and after an hour long conversation I was told the policy would be cancelled and I would receive a full refund.

Stay away. I had a very disappointing experience with Select Home Warranty. The claim approval process was terrible — I constantly had to fight just to get a claim approved, which completely defeats the purpose of having a home warranty. It was stressful, time-consuming, and incredibly frustrating. When I decided to cancel the service after only 4 months, things got even worse. There was no refund at all for canceling early, and on top of that, I was charged a $75 cancellation fee. I was very upset with how the cancellation was handled and how little regard they showed for customer satisfaction. Overall, the approval process is difficult, customer experience is poor, and the cancellation policy feels unfair. I would not recommend this company.

I am a customer of Select Home Warranty (policy **) and am extremely disappointed with my experience. I filed a claim for a failed heating system during winter conditions, with outside temperatures around 20 degrees. Select Home Warranty identified and approved a technician, whom I used as directed. Despite the issue being a covered failure under my policy (the heating system motor), the company delayed approval for over a week, repeatedly requesting additional information and creating unnecessary back-and-forth. Given the urgent situation and the fact that I have elderly parents in their 80s living in the home, I could not continue waiting without heat.

Dishonest sales practices. "You will have 100% US Based customer service, call ME (US based person) if you need something"... After FINALLY getting ahold of said "ME", let me transfer you to someone who can help you.... IN THE PHILIPPINES. "Hello heavy accented person, my STOVE TOP BURNER is broken" - yes, I will send in your claim for review... An hour later, "You OVEN DOOR is NOT COVERED in your policy". Call back, I said NOTHING about an OVEN DOOR being broken ... "Hello, oh yes I am in GHANA, let me review your claim"... Yes I am sorry, I CANNOT FIND IT IN YOUR POLICY for your stovetop burner, BUT I AM CERTAIN IT IS NOT COVERED- UNBELIEVABLE - The ONLY truthful statements he made was the cost of the policy and the cost of the service calls. He even told me there was no penalty to cancel and I could at any given time... Uhhh NO - there is a FEE to CANCEL the contract as well...

Read the other reviews. I bought the Platinum policy. My built-in microwave went out and they offered a settlement of $95. What did I pay for? A new microwave of equal qualities and features cost over $1000. There needs be be more transparency in by their salesforce.

I was contacted by Fred ** a sales representative for the company. When I asked to review the coverage plans he told me I'd have to sign up 1st. Against my gut instinct I signed up paying upfront over$1500 for what appeared to be a decent plan. After being given a contract I went and read the reviews. Well in less than 24 hours I messaged him via text requesting to cancel the contract. That was on Jan 13th, welp today is Jan 18th and after 3 phone calls over a half dozen text and emails I still haven't received confirmation of the contract being canceled and my credit card charged back.

I had a wonderful experience. Hassel free. My representative Jerry **. Is it kind and professional. He explained everything about the warranty. He even explained on discounts that I got for being a senior, military it was refreshing for him to take his time in explaining not rushing me in to home warranty. I'm glad I chose to purchase a home warranty in the best thing is, he is my personal representative that I can contact any time if you're anything. It's a rare nowadays do you have a professional. I'm happy and chose this company.

If I could give less than 1 star I would. I chose Select Home Warranty because of their reviews but, sadly, my experience was horrible with them. I don't know who's giving them 5 stars, but it's suspect to me. I contacted them twice, both times they never got back to me. I spent hours on the phone trying to get answers. Finally they said they couldn't find a repairman in my area. That's simply not true. I talked to several repairmen who said they were "signed up" with Select and were never contacted by them about my issue. WARNING.. Stay away from this company.

I bought their best plan for almost $1700. My built in Microwave went out, in the contract it says it's totally covered. I had their claims department read both sections that backed it up. After 2 plus hours of arguing with them, they said they would not send a technician out and only pay $95.00. This company is the biggest SCAM outfit I have ever come across!!! I'm sure they will void this post ! MW in Arizona.

I had a frustrating experience with their service. They were unable to locate a technician in Port Charlotte, FL, and instead asked me to find one myself, ultimately denying my claim. I ended up covering the out-of-pocket costs for the service call to identify the issue, but they still refused to reimburse me for the labor involved in replacing the part.

Horrible, horrible experience. The very first time I tried to use them. Took them four days to tell me they couldn't find anyone to fix my heater in the dead of winter--and that was only because I was calling every day. The customer service reps were very nice but completely ineffective and lacking any authority to do anything other than apologize for the "inconvenience." A broken dishwasher is an inconvenience; no heater when the temp at night is in the 20s is a health issue. I had to ask to cancel before I could get to anyone with any ability to do anything--and the only solution offered was for me to find my own technician and they would reimburse me. Why do I have to do all the work? But I was able to find someone to come out the next day.

THIS IS THE WORST HOME WARRANTIES COMPANY!! They Diagnose your problem with a text not even seeing the issue. DON’T waste your money!! 5 years with them never a claim and they just don’t care. There are plenty of honest companies out there.

STAY AWAY FROM THESE SCAMMERS. After several years of being a customer I filed a claim which was denied. They agreed to reimburse me to get a technician of my choice to fix my issues with furnace and after weeks of follow up, never sent me a reimbursement of my expense, as promised. WORST WARRANTY COMPANY I HAVE EVER DEALT WITH. I would rate them ZERO if I could.

Select Home Warranty has excessive wait times anytime you call them. My first claim was denied and I just let it go and had the central air system repaired outside the warranty. I have another claim filed on Nov 19th 2025 and nothing has happened. My guess is nothing will.

I’ve had a very poor experience with Select Home Warranty and would not recommend them. Since December 27, I have contacted Select Home Warranty repeatedly regarding an issue with my coverage. I paid for the Platinum plan, which made sense given my home has major appliances and systems (washer, dryer, dishwasher, refrigerator, plumbing, heater, HVAC, etc.). There was absolutely no reason for me to purchase the Gold plan.

Select home warranty is a scam. I put in a claim for my microwave. They charged me the deductible and then deemed that my microwave was not repairable and gave me $95, so I lost $5 dollars just to put in a claim. Stay away do your research.

This is not a Home warranty company. They will try and deny every claim you submit. You will lose your $60 service fee on top of any repairs that is not covered supposedly. It is better to just pay out of pocket instead of using Select Home warranty. Once you sign up you will not get a refund and won't be able to cancel even though they say you can cancel. Read the 1 star reviews and you will understand.

Select Home Warranty is the absolute worst company you can ever do business with. DO NOT USE THIS COMPANY, THEY WILL SCREW YOU TO THE MAXIMUM DEGREE! STAY AWAY! They will not replace your AC or furnace due to some obscure policy guidelines. They will drag out the claim until you're worn down to a nub and frustrated to the point of causing to them. The last I checked, BBB had over 6000 claims against them. Stay far far away from this company.

The initial sales call misrepresented the start coverage period so of course, when my dryer started having problems, it was denied and no subsequent claims on that dryer could be filed. A refrigerator claim was denied because the icemaker wasn't covered. A dishwasher claim was denied because it was found to be a "maintenance" issue, even though it was less than a year old, and the drain pump went out. Everything, so far, is found to NOT be covered. They can call something/anything a "maintenance" issue to escape paying a claim. This company very misrepresents itself and what is covered. It is a HUGE ripoff and scam.

We called in a claim on 12/4/25. It is now 1/6/26 and we have zero resolution. One tech came out and stated they needed to order a mother board. Never heard from that company again. Tried calling Done Rite appliance with no response. Called Select Home and they state they never received any photos, documents anything pertaining to our claim. They scheduled a tech to come out 1/1/26 between 3-5 PM. Never showed up, Call again they have the same company schedule 1/5/26 between 1-4. They never show up.

I signed up for a 3-year subscription and paid $1755.00 in full up front for a home policy. After two years of no claims, I had a pool pump problem. I contacted Select but was told they were to busy to inspect it and if I would have my own inspector look at it they would send me $100.00 to cover the inspection. Here it is months later and Select has not sent anything. I sent the inspection report to Select which showed damage repair would cost $1100.00. After a few weeks I contacted Select and was told I would receive a check for only $400.00 in about two weeks. It's now several months and several calls later without answers or payments promised. So, after spending $2955.00 for a policy and a claim, Select has paid nothing and won't respond. Beware of this company!

I went without hot water for 4 days before Select sent a technician to my house. I had told them that the ball valve on the hot water heater needed to be replaced. They waited until I paid the service fee before indicating that the valve was covered. Weird. I was told that everything was covered. They lied.

I would like to warn any consumer interested in purchasing the Select Home Warranty program. I experienced a very dissatisfaction experience with Select Home Warranty in a recent issue with my HVAC compressor unit. According to the policy under 6.2.2 they would cover the failure of a compressor unit up to $3000. I provided them with the technicians notes showing that the compressor was failed and also provided them pictures of all the electrical outlets power and a picture that there was a surge protector in line with the compressor. I also provided them a video of the technician isolating, the compressor using a megohmmeter to show that the compressor was the mechanism of failure, and proving without a doubt proving without a doubt that the compressor had failed.

We paid $1,320 for our Select Home Warranty plan. Unfortunately, all of our claims have been denied. Purchased PLATINUM CARE for the best coverage possible. NOT TRUE!! Our claims were denied. Company should be forthcoming on what is covered. In my opinion platinum means the BEST coverage possible. One of our claims did not even get a call back. Extremely disappointed with this company.

Service is nonexistent. Still waiting after 90 days to resolve my issue. Their technician collected his $60.00 never to be heard from again. Called Home Serve on 12 occasions. No response. The company should be regulated by some government agency. They are a complete scam.

I've filed 2 claims for 2 different appliances and the repair experience was ABYSMAL! Filing claims online is easy enough, it takes just a few minutes once you're logged into their website. BUT Select Home's claims managers are located in an Asian call center with very poor English and difficult to understand on the phone particularly when many other claims managers are prattling in the background during the calls. The first claim was a repair on a Whirlpool dryer that took 2 initial assessments by 2 different venders and 3 services calls to finally resolve the problem. The issue was a very common but somewhat challenging part replacement on the dryer.

If I could give them 0 stars that would be more appropriate. Terrible service and not a customer friendly business model. I purchased a home warranty from these people Jan 2025. I submitted a claim in December 2025 to have a dishwasher looked at. The service provider (Bush's Fix It All-Charlotte, NC) that they eventually found never contacted me to setup a visit to look at my dishwasher. I called the warranty company back and they called the provider (Bush's Fix It All-Charlotte, NC) directly and formed a 3-way call. The guy literally could not be nailed down on a schedule. This happened twice with the same provider (Bush's Fix It All-Charlotte, NC), he just wouldn't commit to the service.

I was with Select Home Warranty since October. They did not tell me about their policy until my husband and I complained about the service Tech they sent to fix our dryer.. They could not fix it and then stated we would have to get a new washer and dryer, we found someone else and wanted to cancel our service with them and then was told we had to pay a cancellation fee....I would not advise anyone to use this company. They don't have many vendors for parts. If your order requires a part, they won't be able to fix it for you. I would advise anyone to do not use Select. They are not a very good company and the CSR's don't read the notes so it's like when you call no one knows what's going on...,SEARS is the best..Home warranty to use.

Buyer beware. My water heater went out. SHW sent a technician who told me I needed a pump the warranty company didn't cover and I needed to pay $435. He ordered a part that did not fit, then reported to SHW that the unit needed to be replaced. SHW offered to refund me $175 to replace a $700 water heater I was told to purchase on my own. In all, I paid $1800 to replace my water heater. This is NOT a warranty. It would have been cheaper to pay cash for the repair upfront. The plan does not operate as a warranty that would replace a broken appliance. If an appliance is deemed unrepairable they calculate a depreciated value and require you to submit proof of purchase of a new unit before they refund you the depreciated value. Depreciated value does not cover labor.

Despite not had a good experience with home warranties, I recently purchased another one from Select Home Warranty! This was a big mistake. Their customer services to set up the home warranty failed from day one and the story started from there. Have been trying to cancel it within the past two weeks and talked to too many representatives and supervisors and although I had the 30-day right to cancel the policy, they did every effort to resell the package to me at a lower price and convince me of not cancelling!!! Final got it cancelled after two weeks, now instead of refunding the money to my credit card, they said the refund is going to come via a check within 30 business days!!!! Even the e-mail confirmation of my cancellation is going to take 2 business day - What standard is this? There is no authority within US to watch over what these scam home warranty companies do to the customer?

Bunch of Crooks, Do not do business with these crooks sitting overseas, do not trust this warranty company. Took the money and did not provide the appropriate service. At the end said it is not covered under warranty and at the time of signing they said all the breakdown and repairs with appliance in home are covered.

I submitted my first request for service on 12/9/25. A technician called me on 12/11 to say that based on my description of what was wrong with my dryer he would just order parts. I was charged the $60 service call fee even though he never came to our house. I called the company on 12/16 to find out what was going on. They said they got the order for the parts on 12/13 and just approved the order on 12/16 and would order the parts. My husband and I spoke to many representatives even though we asked to speak to a supervisor. The last person I spoke with said he would expedite the order. Today is 12/23 and the parts have still not arrived. Deceitful, horrible company.

This company is horrible. Do not buy any policy from Select Home Warranty. They don't actually cover anything, they will just pay out an amount based on their review of your item. "They are a warranty company not an insurance company." They offered me $150.00 for my refrigerator since they did not want to fix it. It cost $982.00 to fix. What refrigerator can I buy for $150.00 for a family of 7. When my garbage disposal broke, they paid me $80.00 and I had to get the plumber, pay him myself and buy the new disposal. To make matters worst, you only get the payout when you purchase the item and send them a receipt. What if I can't afford the item right away. The reason I purchased a warranty, so things are covered when they break down. They state normal wear and tear but when normal wear and tear happens, they don't want to pay for it.

When I bought it I was led to believe I would have no expenses if things broke, everything was covered. So I bought 5 years worth of coverage. I paid about $2363 for that. The coverage began March 2023. The policy was emailed to me, about 20 pages, after I bought it. I should have sat down and read it at that time, but even if I had a lot of it would not have registered as to what would not be covered.

Hello, this is the worst warranty service that exists there right now. I have used all three services American Home Shield. I have used First American Warranty. Both of them are better than Select Home Warranty. Select Home Warranty is there to scam and teach you and they would not listen at all. We had an extra issue and the furnace went bad and he was just natural wear tear. That’s why you buy these warranties and instead of paying us to $5000 for the HVAC for this replacement they try to pay $500 in that 500 was to mine by themselves. Based on the depreciated cost of the furnace of the furnace was old. I just could not explain or understand how they calculated the amount and why it is depreciated cost. It’s a complete scam. Please stay away. They don’t even pay the lab charges of wanting to pay the lab charges as well. This is the worst warranty. You have no value at all.

⭐ 1-Star Review – Extremely Poor Claim Handling & No Accountability. I am extremely disappointed with Select Home Warranty’s handling of my claim. Claim #** was raised in March 2025, and I submitted the required invoice for $400 in April 2025. Despite completing all requirements on my end, the invoice has still not been paid. I have called Select Home Warranty more than 14 times regarding this issue. Every single time, I was told the same scripted response: “You will receive an email confirmation within 5–7 business days.” That email never arrived.

I called to cancel & was told to cancel I would have to pay $75.00!! I signed up in June 2025 & had one claim, that was not covered after I paid the fee & paid 6 months of coverage. Cancellation fee??

I faced unjust claim denials. They insisted my unit had electrical failures despite technicians stating it was due to normal wear and tear. I had to pay $1,600 out of pocket for a compressor, and when another issue arose again, a different technician confirmed it wasn't electrical. Their representatives continued to ignore the tech diagnosis and flat out said, "It's electrical". I’ve filed a complaint with the Texas Department of Insurance and plan to escalate further. Save yourself the hassle and avoid this company; they prioritize profits over proper customer service.

Hands down the WORST warranty company I have ever witnessed. I have had American Home Shield and Choice Home Warranty as well. Select has no business being in any comparable value to these two. American Home Shield took too long to have a plumber come out for a major flood in my home which damaged the wood floors. Choice Home Warranty tried to get out of paying labor fees due to the part having a manufacturer warranty. You have to emphasize your desire to cancel services in order to get results. Select Home Warranty charged me the monthly premium for services and a service call fee but refused to repair a plumbing line that they claimed was a "maintenance issue." A plumbing line above a tub is never a maintenance issue. This is why we pay for professional services to begin with.

I signed up in 2024 for 3 years, paid in advance, I REGRET doing so, worst business practices, deny deny deny, cancelled my policy and LOST $1,000, They will figure out how to DENY, read ALL fine prints before you sign up, not worth the haggle you will have to go through to get paid on your claim, which they will deny