Select Home Warranty Reviews

I talked to Gavin ** when my policy was up for renewal. He was very polite and professional. He was able to give me some discounts that I didn't previously have. He was very helpful in explaining everything and answering my questions.

Daniel was great getting us signed up. He explained how the warranty program worked. He answered all of our questions and concerns. Informed us how to file a claim and if we had any questions we could give him a call. Explained the options in detail for buying a short term or long term contract.

Called to get a quote. Representative was amazing. Answered all my questions. Gave me the best deal possible. Quick, Easy and painless. They listened to my needs and did not try to oversell. Much appreciated.

After finding the best and affordable home warranty, we decided with SELECT HOME WARRANTY. We changed from another warranty company of 6 years to S.H.W. The gentleman "Richard" took the time to answer all our question, we decided on the ONE TIME PROMOTION; PLATINUM HOME PROTECTION PLAN, with the 6-year lock-in rate, and cancel at any time. Richard with S.H.W. Said not to cancel with the existing Home Warranty, until April 17, 2026, and then our new Home Protection Plan with Select Home Warranty starts on that date of April 17, 2026. Please Recognize "Richard" as very helpful and honest. In moving forward; to a much better home warranty program and plan.

Corey made opening our account soooo EASY and simple, he was the best. The other reps I spoke with were pushy and kind of had an attitude when I asked questions. Corey handled it all in 2 seconds. He made sure to answer all of my concerns and honor the rate I was promised. We came from AHS and they upsurged us soooo much and lied all the time. We're hoping Select is nothing like them.

We have used this company for years and are truly pleased with the prompt results we get when needed! Experienced, skilled people solve whatever problems exist in a timely manner. Perfect solution for any homeowner whose construction warranty has expired. And very affordable!

Was very helpful, explained things to me well, I was able to understand the contract well, will be looking forward to using my warranty home coverage. Very helpful to know there are contractors in the area of where I am located.

Dylan Sylvester was too good to be true! His knowledge and offers and the way he presented the information and plans were top notch. He really listened and made us a great offer. We never had such a nice, genuine sales person treat us so well. Your veteran promotion was so attractive.

The agent was very professional. He gave me the discounts I could get if I signed up yearly instead of monthly. I appreciated everything that the agent, Micheal did to make the process go smoothly. He let me know what was covered under the warranty. It was a very detailed list and the cost was very affordable.

I enjoyed talking to the representative who was very helpful in my search for home warranty. He let me know all the appliances that were covered in your Home Warranty & I was pleased with all he told me.

The representative, Mike ** was fantastic! He worked with me to get my cost down and graciously answered all of my questions. He made Select Home Warranty a "no brainer!" So glad I reached out.

I recently switched to a new home warranty company over the phone, mainly because they offered me a much better price—and so far, I’m glad I made the move. The sign-up process was quick, simple, and the representative I spoke with was clear and helpful without being pushy. What stood out the most was how easy they made everything. They explained the coverage, answered all my questions, and helped me feel confident about the switch. Saving money while still getting solid coverage is always a win. I haven’t had to file a claim yet, but based on my experience so far, I’m satisfied with the decision and optimistic about the service moving forward. Definitely worth considering if you’re looking to lower your costs without sacrificing peace of mind.

Very fast and easy to set up coverage. I have had several companies for home warranty so I am excited to try out Select Home Warranty. Happy doing business with a well known company. Thank you for your help.

Henry ** was absolutely phenomenal. Great follow-up and easy to contact. I highly recommend. We've had issues with other companies in the past. He made this very easy and always answered questions in a quick and timely manner. Very pleased.

Great customer Rep. Very knowledgeable about the packages. Thanks for the service...I would definitely refer to family and friends....When I signed up for the service I received a great deal... I have the package that will handle all my appliances, HVAC, and roof.

I had many questions about home warranty insurance to ask about what is and what is not covered if there would be an issue in the future. The representative was very thorough and knowledgeable and made me feel comfortable with the type of coverage that I selected. I would recommend this company.

This company was quick to respond but not overbearing! Fred was really nice and explained things clearly. I feel very confident using this company. The price was very reasonable compared to other companies, whose claims fees were much higher.

The agent made everything simple and easy to understand and set up--also, very knowledgeable and professional. I will recommend them to everyone I know. I will also use them for as long as I own property.

JP was the guy we was working with and he was amazing. Thank you for a great experience. I would recommend these guys if you're looking for a home warranty. He went above and beyond explaining everything to us and trust us we was asking a lot of questions and he explained everything on point.

Richard was thorough and informative and answered ALL of my questions professionally with a kindly demeanor. The process was handled quickly and I felt totally satisfied and respected upon completion and payment. Thank you.

I had been shopping all morning, but when I called Jake he seemed patient and knowledgeable. We were able to come to a Platinum Plan and even worked out how to use my Discover card in the future....

These sales people are very helpful and great to work with. But after you pay your bill, be careful because they will use every excuse possible not to pay you. They are very professional on how to rip people off. BE CAREFUL!!!!

The service stinks at Select Home Warranty! I placed a call on Monday about our air conditioning not working. It's now Friday and I still have no working A/C in my rental. The first assigned tech didn't show up yesterday as scheduled and the tenant took time off of work to be there. The tech did not call or text. I've called and texted him multiple times with no response. I called SHW this morning to report his no-show and their rep tried to contact him as well and got no response. Now my ticket is being "reassigned" to someone else and I need to wait ANOTHER 24-48 hours again just to get a response so that I can reschedule the service. Totally unacceptable!

I have had Platinum coverage with Select Home Warranty for over 5 years. We recently moved from AR to TX. I called and asked to transfer my policy to my new home, I was told no. Recently we sold the AR home. I called SHW and asked to cancel my policy. I was told that I would have to pay $75 to cancel the policy. I asked if I could transfer the remaining months to a new policy.. I was told no. So beware. Once they have your money, they will NEVER return it. I paid for a service that they are not providing. Plus my service fee is now $100 not the $75 they originally quoted me. Choose a different company. There was nothing special about this one to make it worth the chance that they'll keep your money.

I bought a Select Home Warranty last September. I was told I could transfer the warranty to my new home, otherwise I would not have bought the warranty. I have moved to our new home two hours away in Florida. I called Select Home Warranty and was told I cannot forward to our new home. The representative said he would ask those over him and send an email. He promised to let me me know by today. Why can't this warranty be moved to our current home? We have never used this warranty at the previous home.

I purchased the highest plan they have. "Platinum plan", it's just a name. Do not be fooled. This company and their policy is a scam. They will cover the parts and am pretty sure they buy the cheapest parts in the market. After you pay the deductible of $60.00 per my policy the cost of the labor is on you. The main reason why people like me purchased this kind of insurance is because of the labor costs. Do not buy any policy from this company. "Select Home Warranty is a total scam."

They lied. Said the heater was covered. It stop working and they say it is not covered. What bull shit is that. Be sure to do your homework. They lie to get you. They said sorry for your it's not covered..

Purchased the highest warranty. My very first issue I called to have them send someone out and was told they couldn’t find a tech. I placed the work order on the 4th and it is now the 12th and still nothing. I cannot afford to pay for someone to come out and then wait 4 to 6 weeks to get reimbursed for the work. The warranty was a gift from my family when I got my home as they knew my circumstances. I am very frustrated.

The warranty is just not good. I bought it after my old warranty I bought expired. Thought it would be as good or better than my old. It's a joke. This company is. The approval process is a joke. I live somewhere I can not use their service providers. For me to get work I have to use my own service providers. 1 claim so far, one for a water heater that started to leak. DENIED, they don't cover water heater leaks. So I paid for the repair out of pocket. 2 claim my kitchen sink was not draining correctly, once again had my own plumber come out and fix it, they replaced the lines, and made it work properly. Again, this company denied my claim.

Sorry customer service, they are just a money grab company. I was current with them in January 2026; I filed a service request and paid the fee for the technician to come out. I cancelled the policy in February and now they won't honor my claim of the $75 since they said my appliance was outdated. I was told in order for them to pay the claim, I would have to pay $38 and be with them for another year. Why should I have to pay over half of what I am due to receive it? They just trying to gouge me out of my money. This is a crap company; I will never do service or refer anyone to them. Run away as fast as you can, this company really sucks. They sent me an email stating they was going to pay me the $75 and now they are crawfishing.

Customer service agents that I talked with had very poor English language skills. They were unable to understand my questions, I really regret switching to this company. They are not a good choice, please look elsewhere for your needs. When I called, they had no technician available, and directed me to find one myself. I did as they asked and they denied covering his fee and the needed repair.

The worst 2 weeks no heat paid fee still no one here to fix my heating system. Every time we call another excuse. First paid fee we did then they need a breakdown from co they assigned do not they not speak. Manager sucks and has no answers. I called co they assigned to job they say they didn’t get go ahead. Call back SHW they need copy of payment to Sgy vendor. It’s cold. We need heat. Horrible horrible co and service.

The company does not support getting help. I am a single woman and paid upfront for coverage to make getting repairs easier and hopefully not as expensive. I have experienced the exact opposite. Response time is slow and every time I make a claim they say they will only pay a portion due to the age of the appliances. New appliances don't usually break down. Also, you have to have someone fix it and then send them the invoice, they will send you a reimbursement sheet, you fill this out and then eventually they a small amount of what you were put out. I signed up for six years thinking I was getting a great deal. I was just being taken advantage of. I bought a diamond ring that wasn't worth a dime. Horrible experience. I would never recommend this company.

I have paid over $1,200 for this policy and have not received any meaningful benefit from it. Each time I submit a claim, either the issue is deemed “not covered” after waiting 3–4 business days, or an inexperienced technician is sent who cannot properly diagnose the problem. As a result, I end up paying out of pocket every time. For example, I had an HVAC issue. The technician said it was a thermostat problem and that I needed to pay $465 for the replacement—even after coverage was approved. When I asked why the thermostat cost that much, I was told it didn’t matter what type it was; I simply had to pay that amount.

Don’t waste your money! They have changed ownership. Our policy specifically covers breakers, switches and panels, when I called they said they only cover breaker panels inside the house but in our policy it doesn’t state that! Will be suing, reply if interested in class action lawsuit.

I had a home warranty with the purchase of the home. Less than a year later, the AC was failing; they did minimal work to keep it running, and replacement was not covered. I could never get a supervisor, etc., to call me back. The company they used only came to look at it and take pictures; I doubt they even knew how it works.

Our heater quit working during the coldest time of the season. I filed a claim a week ago and every time I call for an update, some foreign based call center representative struggles with English to tell me that the "claim is under review." They also tell me to check my emails for updates. There have been none. I spoke with two "supervisors", and they of course apologize and offer their assurance that our service request will receive their highest priority. B.S.! It's been almost a week and still no service call. I'm beginning to suspect that something is rotten in Denmark. Meanwhile, my wife and I are freezing our tails off. I have maintained notes and plan on speaking with state regulatory agencies and I might consider litigation. Small claims court in my state will accept cases if the requested damager is under $5K. I'll watch a couple Perry Masons and brush up on my legal skills. Caveat Emptor! Latin for " Let the buyer Beware".

This company is all about gathering the annual membership, and NOTHING about resolving claims and/or taking care of their customers. In the prior year I have had 3 experiences that required a claim be submitted. The first I dropped after receiving an email telling me they couldn't help me. Recently, I submitted two claims - one for my microwave and the second for my double oven (both installed in our new build home at end of 2019). They refused to allow me to use my own vendor, even though I said I would pay for any upcharge of the service fee. I live in a very small town, and there just aren't many people I trust to take care of our appliances.

One of the worst companies I ever hired. I called to file a claim, paid the premium only to find out SHW said they only pay for parts, no labor, then SHW said I pay for it, they will send me a check, it's been 2 months now and no check, I called and of course they acted like they had no clue why the checks have not been mails. They lie so much on the phone, CS is horrible. Based in India, those guys are built in scammers. I should have called customer service before enrolling, any company based in India typically will get you nowhere.

Select Home Warranty canceled my account, but they have not refunded the money I paid. I purchased a policy in good faith. When I requested cancellation, the company processed the cancellation of the contract yet they have failed to return my payment. At this point, they are holding my funds without providing coverage. Despite multiple attempts to resolve this directly, I have not received my refund. Communication has been unhelpful and has not resulted in any meaningful resolution. Consumers should be extremely cautious. If a company cancels your policy but does not return your money, that raises serious concerns. I am actively pursuing further action to recover the funds owed to me.

They are the worst home warranty in the business. I filed a claim after 40 Days after my contract went to effect for a simple fix on my dishwasher, they denied my claim because the falsely claimed that it was within 30 days. This company is a scam. Upon checking BBB, I noticed there were over 1200 complaints over a two year period!

DO Not use this company unless you want problems getting something fixed. Both times I was told I needed to find my own repairman and then Select would not pay them what was required for them to do the job or even come to house. Washer was broke and after telling me to fine my own repairman they paid Approximately $130 of a $400 plus repair of which they toke every penny back when I recently cancelled policy. Yes, the repair was covered under contract, their reason was the only repairmen I could find (SEARS) charged too much in labor.

Absolutely horrible company. Just like all the other heists out there, they are quick to take your payment but when it comes time to submit a claim they find every possible reason not to pay. They told me that my water heater needed replaced and sent out a tech who agrees. Okay fine- Let's replace it. Select then turned around and offered me $200.00 on my $2000.00 water heater. 10%!! That is absolutely absurd and insulting. Do not use this company. They DO NOT do what they say they will. Why buy a home warranty when you have to pay for all of your repairs and equipment anyhow? Do yourself a favor and just save the money you would spend on this or any warranty and use for repairs. It's coming out of your pocket anyhow.

This company should not be allowed to do business in the US. They never tell you how they plan to scam you in anything online. They immediately cannot find a technician then tell you to find one. All reports on line are that the warranty payments you made out of pocket will not be reimbursed as suggested. 2 weeks no plumbing now.

I tried to use this in December. They said they could not find a technician in my area. I tried for 3 days. I ended up calling a tech and paying for it on my own. When this plan expires in May, I will not renew it, I believe it is a scam. You can't view reviews either.

I’ve been waiting weeks for action on claim # under policy # at my home in Bowie, MD. No technician assigned, and their suggestion to find my own provider adds insult. Not the ‘top-rated’ service promised. 1 star.

I purchased a five-year plan that was their high-end warranty. First time I tried to use my warranty I was met with resistance and delay. I called to report a nonfunctional freezer door. After 11 days I still had no repair person scheduled to come look at the refrigerator. At that point, I decided to purchase a new refrigerator and cancel the policy. When I tried to cancel the policy, I was met with resistance and extraordinarily pushy sales tactics trying to get me to buy more coverage. It took 20 minutes of saying no to the person who claimed to be a manager to finally state that they would close my policy and refund the unused portion. I would then receive an email confirming this and a phone call from a manager an hour later to confirm the cancellation. I immediately received an email asking me to refer other people….really?.

After being with the warranty company every year, I can honestly say this is the worst… Not only does this company not confirm with the homeowner about claims needing to be serviced, but they do not refund anything when it is their mistake. I will be canceling my policy and I will be going to a different provider, it doesn’t matter what features this company has; you need to read the fine print because they do not cover the important things when it comes to your appliances or personal items on your property.

I purchased a home warranty contract from the company and, according to the contract policy, the company has agreed to cover all parts of my home furnace should it ever break down. When my furnace broke down, I filed a claim on January 24, 2026 right away with the company, and since it was extremely cold and to avoid a long wait, I hired a pro to diagnose the problem. I submitted the report to Select Home Warranty. I received an e-mail right away stating that I should receive a response within 24 hours.

I would never use them again. I have a leak in my Water Heater. Put in a claim. They said it is not covered. They go on and on about exclusions, but when you speak to the salespeople, they explain that the plan I took covers all appliances, air conditioner, water heater, plumbing, and on and on. They are a scam.

Just the absolute WORST!!!! ... Do NOT purchase a home warranty from these charlatans. I am a local Real-Estate Agent and I purchased a 3 year Home Warranty for a client. When the client's hot water heater failed they said they would send out a vendor but continued to ghost him. Finally they sent someone and the overseas customer service folks that they've farmed their customer service 'attempts' out to falsified the report on the hot water heater deeming it ineligible for replacement. What a complete and total scam these people are. I am embarrassed that I chose this home warranty company to purchase from. To all REAL ESTATE PROFESSIONALS and the general public, do NOT do business with these people. You may as well toss your money into a bonfire.

Do not purchase this warranty. Total scam. It will take you a minimum of 3 weeks to get repair done. First you call them January 26. They finally send a repairman on January 29 after arguing with them that February 4 not acceptable. The repairman came on January 29. He called Select Home Warranty in front of me and told them what was wrong with the refrigerator and emailed them a copy. They don't trust the repair people they sent. They then reviewed the information their repairman told them. I called them on February 2nd to check. They were still deciding if they could trust their own repairman. Called back on February 3rd. They said part approved again and ordered. I received email from encompass parts. No parts came. Called encompass on February 9th. They said no parts can be shipped. On hold until paid for.

Don’t trust this company filling a BBB against them. Lies, lies, lies. Dryer broke January 31. Still waiting to be fixed February 10, talked to 5 different people, can’t find my shipping part, last girl I talked to said she would forward to upper management. I talked to Zack today, they never sent over, this company scams money from you

I bought my house in August 2022. I bought this policy because I knew the heating and cooling systems were 20 years old. I do not have maintenance records from before I bought the house, and I was not aware that I needed to do maintenance, now that I know, I will make sure that it is done. The air needed parts replaced in the summer and this did not fix the problem. Now my heat has been out for a week during the coldest days of winter and because I do not have the records from before I bought the property, instead of the $3000 I am supposed to get to replace the unit, they only offered $150. This company will do anything to not have to pay for claims. Do not waste your money. I will be putting this review everywhere I can to warn people to not use your company.

You know how they say when something sounds too good to be true, well, say hello to Select Home Warranty. Because I have never used a warranty company and had American Home Shield for a number of years without a claim, I wasn't prepared for the song and dance I received when requesting coverage on my AC system.

Read your warranty very carefully. I had a problem with my air conditioner. They denied coverage because it had been diagnosed as an electrical problem. When I brought it to their attention that the warranty states that electrical systems and parts are covered by the warranty, they said Paragraph 9.1.2. states that "this agreement does not cover any systems or appliances that have had "previous repair" or etc., etc., etc. The unit was 20 years old. I bought the house 11 years ago. Then a few months later, the heater wouldn't come on. Again, no coverage because paragraph 6.3.3. has an exclusion for zone heating systems. So if you have dampers installed that separate the 1st and second floors, you have a zone system. I don't need a warranty for the little stuff that they might cover. I don't know what that might be as of yet. I need a warranty for when the big stuff breaks down or needs to be replaced.

Wouldn’t return to fix pre problem with stove that knob wasn’t properly installed. Said had to pay again to have company return to fix problem 😩 Wanted to cancel for refund, said they don’t refund so now out of owed money on remainder of contract. All companies (I’ve dealt with) refund. Had 5yr contract so don’t ever go that long and expect a refund if dissatisfied.

WARNING: DO NOT USE THIS DECEITFUL LYING COMPANY. This is an absolutely despicable, evil company. Our heater stopped working in below freezing temperatures. SHW sends out a technician of their choosing, who I stayed with during the inspection, who told me exactly what the issue was, general wear and tear. He told me there was no reason it shouldn't be covered.

Twice in 3 years I tried to file a claim and the response from Select Home Warranty both times was "We can't find a technician to do the job. Find your own and we will reimburse you". Yeah, right. I live in a city of 150,000 people and they can't find a technician. This company is a scam.

I’ve dealt with many bad businesses, but Select Home Warranty is the first company bad enough that I’m writing my first review ever. This wasn’t my only claim or my only bad experience with them, it’s just the latest example. This wasn’t a one-off mistake, it’s how they operate. For my HVAC claim, I eventually paid out of pocket and submitted for reimbursement as instructed. Even though the reimbursement amount was modest compared to the actual repair cost, Select emailed me on Jan 1, 2026 saying to allow up to 30 days for the check to arrive. It’s now Feb 5 and there’s still no check. When I called, they changed the story to “30 business days” and suggested I might not get paid until mid-March. If you’re buying a home warranty for peace of mind, understand you may be signing up for the opposite. I do not recommend Select Home Warranty.

**Rating: ★☆☆☆☆ (Zero if I could)** If you enjoy paying monthly premiums for the privilege of doing all the legwork yourself and then being ghosted, Select Home Warranty is the company for you. For everyone else: **run.** My experience has been a masterclass in incompetence and bad faith. Here is why: The "No Contractor" Loophole: Twice, I had issues at my rental property. Twice, Select Home Warranty failed to find a contractor. I was forced to pay $169 out of my own pocket for an independent contractor just to get an estimate.

Buyer beware!!! This company is terrible. Every claim is a fight. Customer service reps are overseas, speak terrible english and are trained to say how sorry they are but claim is not covered. Sales reps are rude and hang up if you don't make a decision right away. I tried to speak to a manager and was unable. One star is too much for this company. Consider yourself warned!!!

This is the worst home warranty. They are thieves. Sales person never say there is 75.00 cancellation fee on the phone and when you try to cancel, they charge you those 75 without you signing anything. Sales person are trained to take the money from the customer. I cancelled my account with someone named Joshua and, he said it was cancel, but he forgot to transfer me to the cancellation dept, when I saw my credit card statement, the account was still opened and they were charging me for the service I never had. I called them and they said he was supposed to transferred me to that department. At the end, they still charged me those 75.00 because of his mistake, I ended up paying. I do not recommend this company to anyone. They are much better option than select home warranty. They are all thieves.

Select Warranty has been holding my insurance refund since September. I have had three separate home warranty policies with them, and to date, one refund in the amount of $1,500 has still not been returned. Their policy states that refunds may take up to 30 days, yet it has been considerably longer than that. This reflects extremely poor business practices. I will never use this company again.

I have been a customer of Select Home Warranty for about 5 years. I bought the policy because the condo I moved into was filled with all original appliances at least 20 yrs old. In those 5 years I submitted 4 claims - washer, dryer, refrigerator, and microwave. I had multiple issues with this company....

DO NOT BUY A WARRANTY FROM THIS COMPANY!!! IT'S A SCAM! Bought a 3 year plan a year and a half ago. Salesman was real good. I thought I had bought something of value. No claims until now. Our clothes dryer failed. Made a claim. They sent a repairman to inspect. Deemed not worth repairing. Settlement was only $200. I called and spoke with an agent and told her that it was unacceptable. She went back and forth with me for 15 minutes until finally transferring me to someone else. He said he would submit to management for review. Said he would call me back that day. No call.

Be extremely careful while choosing Select Home Warranty. My old A/C unit stopped working and the technician spent over an hour to diagnose the problem and finally found out that the unit needs a replacement. The technician was with SHW for around 30 minutes discussing the diagnosis and immediately made a decision that the problem with the air handler is not covered by the warranty program. Not sure what else is covered!!

Select rep determined the compressor in my HVAC was inoperative. Would get the approval to repair. Two weeks later I'm told of some reason why it would not be repaired. Upon completing this review, I will be sending Select an email canceling my subscription.

I contact Select Home Warranty about purchasing a warranty back on Oct 6th 2025. I was working with Ryan **. I received the quote and told him that I would like to purchase the service. I was quote $549.99 and that included my pool. I was then sent a link to put my credit card in to purchase the warranty. I never did anything else until Jan 5th. At that time, I was told that the policy was never opened because something with a multi year program that they were suppose to tell me about. I told Mr. Ryan ** that I did everything that I was suppose to do on my side and he apologized for not completing the policy. I told him that I was asking because I needed to open a claim. I was told at that time that he would back date it for October. I was told to wait until tomorrow and then open a claim. I opened the claim the next morning and I was denied because I had to wait 30 days.

1. Claim they cover and replace old appliances-they don’t! They will deem the item as too old or not worthy to be fixed and send you $150 towards a new appliance. I experienced this first hand with my washer, dryer and stove. When I reminded them that’s not what they said when I signed up they told me it was in the ‘fine print’, which you don’t get to see until you sign up!

This company is extremely misleading and dishonest. When they sell the policy, they advertise it as “full coverage” for appliances — washer, dryer, refrigerator, HVAC system, water heater, and more. Everything sounds covered when they take your money. But the moment you file a claim, they suddenly say “this specific part is not covered” and point you to some fine print section in the policy. This is nothing but a trap.

Worst company imaginable. Claim process is a nightmare then they want you to diagnose your own problem so that they can figure out a way to deny you. Their customer service representatives are very hard to understand and do not listen. Zero Stars!

BEWARE of this company. I purchased a policy after speaking to a representative. The fine print on the policy was different than what I was told. The sales rep kept telling me mine was a VIP policy and the clauses in the contract wouldn't apply to me, but wouldn't put that in writing in the policy. I explained that section paragraph 10.1 listing their limitations on repairs or appliances would be the clause to be enforced if it came to the claim, not the trust me, that clause doesn't apply to you wasn't good enough for me. I asked for the policy to be cancelled and I was then ghosted by the original sales rep. I called and after an hour long conversation I was told the policy would be cancelled and I would receive a full refund.

Stay away. I had a very disappointing experience with Select Home Warranty. The claim approval process was terrible — I constantly had to fight just to get a claim approved, which completely defeats the purpose of having a home warranty. It was stressful, time-consuming, and incredibly frustrating. When I decided to cancel the service after only 4 months, things got even worse. There was no refund at all for canceling early, and on top of that, I was charged a $75 cancellation fee. I was very upset with how the cancellation was handled and how little regard they showed for customer satisfaction. Overall, the approval process is difficult, customer experience is poor, and the cancellation policy feels unfair. I would not recommend this company.

I am a customer of Select Home Warranty (policy **) and am extremely disappointed with my experience. I filed a claim for a failed heating system during winter conditions, with outside temperatures around 20 degrees. Select Home Warranty identified and approved a technician, whom I used as directed. Despite the issue being a covered failure under my policy (the heating system motor), the company delayed approval for over a week, repeatedly requesting additional information and creating unnecessary back-and-forth. Given the urgent situation and the fact that I have elderly parents in their 80s living in the home, I could not continue waiting without heat.

Dishonest sales practices. "You will have 100% US Based customer service, call ME (US based person) if you need something"... After FINALLY getting ahold of said "ME", let me transfer you to someone who can help you.... IN THE PHILIPPINES. "Hello heavy accented person, my STOVE TOP BURNER is broken" - yes, I will send in your claim for review... An hour later, "You OVEN DOOR is NOT COVERED in your policy". Call back, I said NOTHING about an OVEN DOOR being broken ... "Hello, oh yes I am in GHANA, let me review your claim"... Yes I am sorry, I CANNOT FIND IT IN YOUR POLICY for your stovetop burner, BUT I AM CERTAIN IT IS NOT COVERED- UNBELIEVABLE - The ONLY truthful statements he made was the cost of the policy and the cost of the service calls. He even told me there was no penalty to cancel and I could at any given time... Uhhh NO - there is a FEE to CANCEL the contract as well...

Read the other reviews. I bought the Platinum policy. My built-in microwave went out and they offered a settlement of $95. What did I pay for? A new microwave of equal qualities and features cost over $1000. There needs be be more transparency in by their salesforce.

I was contacted by Fred ** a sales representative for the company. When I asked to review the coverage plans he told me I'd have to sign up 1st. Against my gut instinct I signed up paying upfront over$1500 for what appeared to be a decent plan. After being given a contract I went and read the reviews. Well in less than 24 hours I messaged him via text requesting to cancel the contract. That was on Jan 13th, welp today is Jan 18th and after 3 phone calls over a half dozen text and emails I still haven't received confirmation of the contract being canceled and my credit card charged back.

I had a wonderful experience. Hassel free. My representative Jerry **. Is it kind and professional. He explained everything about the warranty. He even explained on discounts that I got for being a senior, military it was refreshing for him to take his time in explaining not rushing me in to home warranty. I'm glad I chose to purchase a home warranty in the best thing is, he is my personal representative that I can contact any time if you're anything. It's a rare nowadays do you have a professional. I'm happy and chose this company.

If I could give less than 1 star I would. I chose Select Home Warranty because of their reviews but, sadly, my experience was horrible with them. I don't know who's giving them 5 stars, but it's suspect to me. I contacted them twice, both times they never got back to me. I spent hours on the phone trying to get answers. Finally they said they couldn't find a repairman in my area. That's simply not true. I talked to several repairmen who said they were "signed up" with Select and were never contacted by them about my issue. WARNING.. Stay away from this company.

I bought their best plan for almost $1700. My built in Microwave went out, in the contract it says it's totally covered. I had their claims department read both sections that backed it up. After 2 plus hours of arguing with them, they said they would not send a technician out and only pay $95.00. This company is the biggest SCAM outfit I have ever come across!!! I'm sure they will void this post ! MW in Arizona.

I had a frustrating experience with their service. They were unable to locate a technician in Port Charlotte, FL, and instead asked me to find one myself, ultimately denying my claim. I ended up covering the out-of-pocket costs for the service call to identify the issue, but they still refused to reimburse me for the labor involved in replacing the part.

Horrible, horrible experience. The very first time I tried to use them. Took them four days to tell me they couldn't find anyone to fix my heater in the dead of winter--and that was only because I was calling every day. The customer service reps were very nice but completely ineffective and lacking any authority to do anything other than apologize for the "inconvenience." A broken dishwasher is an inconvenience; no heater when the temp at night is in the 20s is a health issue. I had to ask to cancel before I could get to anyone with any ability to do anything--and the only solution offered was for me to find my own technician and they would reimburse me. Why do I have to do all the work? But I was able to find someone to come out the next day.

THIS IS THE WORST HOME WARRANTIES COMPANY!! They Diagnose your problem with a text not even seeing the issue. DON’T waste your money!! 5 years with them never a claim and they just don’t care. There are plenty of honest companies out there.

STAY AWAY FROM THESE SCAMMERS. After several years of being a customer I filed a claim which was denied. They agreed to reimburse me to get a technician of my choice to fix my issues with furnace and after weeks of follow up, never sent me a reimbursement of my expense, as promised. WORST WARRANTY COMPANY I HAVE EVER DEALT WITH. I would rate them ZERO if I could.

Select Home Warranty has excessive wait times anytime you call them. My first claim was denied and I just let it go and had the central air system repaired outside the warranty. I have another claim filed on Nov 19th 2025 and nothing has happened. My guess is nothing will.

I’ve had a very poor experience with Select Home Warranty and would not recommend them. Since December 27, I have contacted Select Home Warranty repeatedly regarding an issue with my coverage. I paid for the Platinum plan, which made sense given my home has major appliances and systems (washer, dryer, dishwasher, refrigerator, plumbing, heater, HVAC, etc.). There was absolutely no reason for me to purchase the Gold plan.

Select home warranty is a scam. I put in a claim for my microwave. They charged me the deductible and then deemed that my microwave was not repairable and gave me $95, so I lost $5 dollars just to put in a claim. Stay away do your research.

This is not a Home warranty company. They will try and deny every claim you submit. You will lose your $60 service fee on top of any repairs that is not covered supposedly. It is better to just pay out of pocket instead of using Select Home warranty. Once you sign up you will not get a refund and won't be able to cancel even though they say you can cancel. Read the 1 star reviews and you will understand.

Select Home Warranty is the absolute worst company you can ever do business with. DO NOT USE THIS COMPANY, THEY WILL SCREW YOU TO THE MAXIMUM DEGREE! STAY AWAY! They will not replace your AC or furnace due to some obscure policy guidelines. They will drag out the claim until you're worn down to a nub and frustrated to the point of causing to them. The last I checked, BBB had over 6000 claims against them. Stay far far away from this company.

The initial sales call misrepresented the start coverage period so of course, when my dryer started having problems, it was denied and no subsequent claims on that dryer could be filed. A refrigerator claim was denied because the icemaker wasn't covered. A dishwasher claim was denied because it was found to be a "maintenance" issue, even though it was less than a year old, and the drain pump went out. Everything, so far, is found to NOT be covered. They can call something/anything a "maintenance" issue to escape paying a claim. This company very misrepresents itself and what is covered. It is a HUGE ripoff and scam.

We called in a claim on 12/4/25. It is now 1/6/26 and we have zero resolution. One tech came out and stated they needed to order a mother board. Never heard from that company again. Tried calling Done Rite appliance with no response. Called Select Home and they state they never received any photos, documents anything pertaining to our claim. They scheduled a tech to come out 1/1/26 between 3-5 PM. Never showed up, Call again they have the same company schedule 1/5/26 between 1-4. They never show up.

I signed up for a 3-year subscription and paid $1755.00 in full up front for a home policy. After two years of no claims, I had a pool pump problem. I contacted Select but was told they were to busy to inspect it and if I would have my own inspector look at it they would send me $100.00 to cover the inspection. Here it is months later and Select has not sent anything. I sent the inspection report to Select which showed damage repair would cost $1100.00. After a few weeks I contacted Select and was told I would receive a check for only $400.00 in about two weeks. It's now several months and several calls later without answers or payments promised. So, after spending $2955.00 for a policy and a claim, Select has paid nothing and won't respond. Beware of this company!

I went without hot water for 4 days before Select sent a technician to my house. I had told them that the ball valve on the hot water heater needed to be replaced. They waited until I paid the service fee before indicating that the valve was covered. Weird. I was told that everything was covered. They lied.

I would like to warn any consumer interested in purchasing the Select Home Warranty program. I experienced a very dissatisfaction experience with Select Home Warranty in a recent issue with my HVAC compressor unit. According to the policy under 6.2.2 they would cover the failure of a compressor unit up to $3000. I provided them with the technicians notes showing that the compressor was failed and also provided them pictures of all the electrical outlets power and a picture that there was a surge protector in line with the compressor. I also provided them a video of the technician isolating, the compressor using a megohmmeter to show that the compressor was the mechanism of failure, and proving without a doubt proving without a doubt that the compressor had failed.

We paid $1,320 for our Select Home Warranty plan. Unfortunately, all of our claims have been denied. Purchased PLATINUM CARE for the best coverage possible. NOT TRUE!! Our claims were denied. Company should be forthcoming on what is covered. In my opinion platinum means the BEST coverage possible. One of our claims did not even get a call back. Extremely disappointed with this company.

Service is nonexistent. Still waiting after 90 days to resolve my issue. Their technician collected his $60.00 never to be heard from again. Called Home Serve on 12 occasions. No response. The company should be regulated by some government agency. They are a complete scam.

I've filed 2 claims for 2 different appliances and the repair experience was ABYSMAL! Filing claims online is easy enough, it takes just a few minutes once you're logged into their website. BUT Select Home's claims managers are located in an Asian call center with very poor English and difficult to understand on the phone particularly when many other claims managers are prattling in the background during the calls. The first claim was a repair on a Whirlpool dryer that took 2 initial assessments by 2 different venders and 3 services calls to finally resolve the problem. The issue was a very common but somewhat challenging part replacement on the dryer.

If I could give them 0 stars that would be more appropriate. Terrible service and not a customer friendly business model. I purchased a home warranty from these people Jan 2025. I submitted a claim in December 2025 to have a dishwasher looked at. The service provider (Bush's Fix It All-Charlotte, NC) that they eventually found never contacted me to setup a visit to look at my dishwasher. I called the warranty company back and they called the provider (Bush's Fix It All-Charlotte, NC) directly and formed a 3-way call. The guy literally could not be nailed down on a schedule. This happened twice with the same provider (Bush's Fix It All-Charlotte, NC), he just wouldn't commit to the service.

I was with Select Home Warranty since October. They did not tell me about their policy until my husband and I complained about the service Tech they sent to fix our dryer.. They could not fix it and then stated we would have to get a new washer and dryer, we found someone else and wanted to cancel our service with them and then was told we had to pay a cancellation fee....I would not advise anyone to use this company. They don't have many vendors for parts. If your order requires a part, they won't be able to fix it for you. I would advise anyone to do not use Select. They are not a very good company and the CSR's don't read the notes so it's like when you call no one knows what's going on...,SEARS is the best..Home warranty to use.

Buyer beware. My water heater went out. SHW sent a technician who told me I needed a pump the warranty company didn't cover and I needed to pay $435. He ordered a part that did not fit, then reported to SHW that the unit needed to be replaced. SHW offered to refund me $175 to replace a $700 water heater I was told to purchase on my own. In all, I paid $1800 to replace my water heater. This is NOT a warranty. It would have been cheaper to pay cash for the repair upfront. The plan does not operate as a warranty that would replace a broken appliance. If an appliance is deemed unrepairable they calculate a depreciated value and require you to submit proof of purchase of a new unit before they refund you the depreciated value. Depreciated value does not cover labor.

Despite not had a good experience with home warranties, I recently purchased another one from Select Home Warranty! This was a big mistake. Their customer services to set up the home warranty failed from day one and the story started from there. Have been trying to cancel it within the past two weeks and talked to too many representatives and supervisors and although I had the 30-day right to cancel the policy, they did every effort to resell the package to me at a lower price and convince me of not cancelling!!! Final got it cancelled after two weeks, now instead of refunding the money to my credit card, they said the refund is going to come via a check within 30 business days!!!! Even the e-mail confirmation of my cancellation is going to take 2 business day - What standard is this? There is no authority within US to watch over what these scam home warranty companies do to the customer?

Bunch of Crooks, Do not do business with these crooks sitting overseas, do not trust this warranty company. Took the money and did not provide the appropriate service. At the end said it is not covered under warranty and at the time of signing they said all the breakdown and repairs with appliance in home are covered.

I submitted my first request for service on 12/9/25. A technician called me on 12/11 to say that based on my description of what was wrong with my dryer he would just order parts. I was charged the $60 service call fee even though he never came to our house. I called the company on 12/16 to find out what was going on. They said they got the order for the parts on 12/13 and just approved the order on 12/16 and would order the parts. My husband and I spoke to many representatives even though we asked to speak to a supervisor. The last person I spoke with said he would expedite the order. Today is 12/23 and the parts have still not arrived. Deceitful, horrible company.

This company is horrible. Do not buy any policy from Select Home Warranty. They don't actually cover anything, they will just pay out an amount based on their review of your item. "They are a warranty company not an insurance company." They offered me $150.00 for my refrigerator since they did not want to fix it. It cost $982.00 to fix. What refrigerator can I buy for $150.00 for a family of 7. When my garbage disposal broke, they paid me $80.00 and I had to get the plumber, pay him myself and buy the new disposal. To make matters worst, you only get the payout when you purchase the item and send them a receipt. What if I can't afford the item right away. The reason I purchased a warranty, so things are covered when they break down. They state normal wear and tear but when normal wear and tear happens, they don't want to pay for it.

When I bought it I was led to believe I would have no expenses if things broke, everything was covered. So I bought 5 years worth of coverage. I paid about $2363 for that. The coverage began March 2023. The policy was emailed to me, about 20 pages, after I bought it. I should have sat down and read it at that time, but even if I had a lot of it would not have registered as to what would not be covered.

Hello, this is the worst warranty service that exists there right now. I have used all three services American Home Shield. I have used First American Warranty. Both of them are better than Select Home Warranty. Select Home Warranty is there to scam and teach you and they would not listen at all. We had an extra issue and the furnace went bad and he was just natural wear tear. That’s why you buy these warranties and instead of paying us to $5000 for the HVAC for this replacement they try to pay $500 in that 500 was to mine by themselves. Based on the depreciated cost of the furnace of the furnace was old. I just could not explain or understand how they calculated the amount and why it is depreciated cost. It’s a complete scam. Please stay away. They don’t even pay the lab charges of wanting to pay the lab charges as well. This is the worst warranty. You have no value at all.

⭐ 1-Star Review – Extremely Poor Claim Handling & No Accountability. I am extremely disappointed with Select Home Warranty’s handling of my claim. Claim #** was raised in March 2025, and I submitted the required invoice for $400 in April 2025. Despite completing all requirements on my end, the invoice has still not been paid. I have called Select Home Warranty more than 14 times regarding this issue. Every single time, I was told the same scripted response: “You will receive an email confirmation within 5–7 business days.” That email never arrived.

I called to cancel & was told to cancel I would have to pay $75.00!! I signed up in June 2025 & had one claim, that was not covered after I paid the fee & paid 6 months of coverage. Cancellation fee??

I faced unjust claim denials. They insisted my unit had electrical failures despite technicians stating it was due to normal wear and tear. I had to pay $1,600 out of pocket for a compressor, and when another issue arose again, a different technician confirmed it wasn't electrical. Their representatives continued to ignore the tech diagnosis and flat out said, "It's electrical". I’ve filed a complaint with the Texas Department of Insurance and plan to escalate further. Save yourself the hassle and avoid this company; they prioritize profits over proper customer service.

Hands down the WORST warranty company I have ever witnessed. I have had American Home Shield and Choice Home Warranty as well. Select has no business being in any comparable value to these two. American Home Shield took too long to have a plumber come out for a major flood in my home which damaged the wood floors. Choice Home Warranty tried to get out of paying labor fees due to the part having a manufacturer warranty. You have to emphasize your desire to cancel services in order to get results. Select Home Warranty charged me the monthly premium for services and a service call fee but refused to repair a plumbing line that they claimed was a "maintenance issue." A plumbing line above a tub is never a maintenance issue. This is why we pay for professional services to begin with.

I signed up in 2024 for 3 years, paid in advance, I REGRET doing so, worst business practices, deny deny deny, cancelled my policy and LOST $1,000, They will figure out how to DENY, read ALL fine prints before you sign up, not worth the haggle you will have to go through to get paid on your claim, which they will deny

This protection has proven to be ineffective and misleading for me. Although the policy implies that equipment will be repaired or replaced when it fails, in reality, no repairs were ever carried out. Instead, I was offered a nominal payout of $150–$200 for repair or replacement, citing the age of the equipment and depreciation, and that the repair exceeds the cost of the equipment, and you should also factor in that you already paid techincian $65, to tell you that it's better to replace. So at the end, you are left with nothing, even though I purchased a platinum plan. They cite article 8, which talks about depreciation, but they never disclose what method they use to depreciate equipment, which means anything more than 5 years will have very little value, but still not clear how they calculate $150 or $200 for individual equipment.

I purchased a multi-year package because this was the company my realtor used. This was a costly mistake. The customer service has been terrible. The contractors it uses are terrible. The wait time for service is unacceptable. But cash money is required for contractors if they actually make it to the home for the service call. This is not based on a couple of experiences. Over five years, I have had one positive experience with a contractor dispatched through Select Home Warranty.

This is one of the worst company I had. Technician never show up on time. They are not professional at all. They already took the co-pay but never fix the user problem. If you call them, they know how to tell 'We are so sorry'. The problem remains same. I have the same issues last 2 month, technician never show up after pay the co-pay.

1 star because I cannot select zero. They have no service providers that are willing to work with them for garage doors or appliance repair. They will tell you that you can select your own service provider, however no service provider is willing to deal with Select Home Warranties, even if you schedule them. I made the mistake of selecting my own refrigerator technician, attempted repair was $350, that did not fix the issue, unit deemed unrepairable. SHW solution, a $175 check to cover the attempted repairs and replacement cost.

0 stars for SHW!! I purchased this warranty up front for 5+ years. My first claim began in October, only to have a technician come out and basically tell me to read my owner's Manual and do it myself after paying the service fee. I was extremely disappointed, so asked for a different technician. A part was ordered, and my appliance was never fixed properly. After several attempts to fix the issue, I had to buy a new appliance. Now SHW refuses to compensate me any money because the proper channels were not taken.

This company is a bad warranty company. Do not give them your money, you will regret it. They don't cover anything. They always have an excuse not to. If I only knew I would not have gave them my money. Stay away from this company

I’m extremely disappointed with Select Home Warranty and feel obligated to warn other homeowners. After paying my premiums and trusting their advertised coverage, they refused to pay a legitimate furnace repair claim that cost $1,820. Their own technician confirmed the issue should have been covered, yet Select Home Warranty still denied it without a valid explanation.

As per their Tech Support, as per Section 9.1.2 of their "contract": they do not by default cover LABOR costs on repairs. I spent 30 minutes on the phone with SELECT to confirm this. So, you pay a call out fee, and if there is an approved repair, they will provide the part and you generally need to pay for installation (in my specific case, $200 was requested to install a washing machine part). Do NOT go with this company, others are full service as you'd expect.

I had a home warranty with this company. I needed an inside light in the ceiling repaired. I had to buy an additional policy for this to be covered. Then, they would not cover tracing to locate the problem. I had to pay out of pocket for the repair. I cancelled my policy. I was not given a receipt. The problem was resolved for $200 that I paid, not the warranty company.

Notified company that Dryer was not heating. Sent a technician out. Technician indicated that dryer needed a part. Once part was obtained, technician indicated that Select did NOT want to pay for labor....only the part. When contacted Select Home Warranty, they indicated that Dryer repair was an "installation" and was not covered. They would only pay for the part. I informed them that this was a REPAIR and not an INSTALLATION. They refused to pay for the "repair" of the dryer, stating this was an installation. Would only pay for the part. Be very aware of their tactics.

DO NOT USE THIS COMPANY! I purchased a 3 year subscription and when I called because the over the range microwave stopped working, no one called and after a week I called customer service. They would not send anyone out they said, "we will give you $95.00 to buy a new one or call someone to have it repaired". I explained I did not have someone which is why I had the policy, they said they would not send anyone out, I would have to find someone and pay for it myself, then I could submit the invoice and they would send me a check for $95.00.

Very unhappy with the warranty I purchased from SHW. I made my first claim and it took 2 weeks to get a technician out to service my plumbing issue. When I said that I couldn't wait that long, the phone operator told me to hire my own plumber and they "might" pay me for it. Not to mention the customer service is HORRIBLE. I will be finding a new company to cover my home.

Due to the high cost of American Home Shield I switched to Select Home Warranty after 20 years. The first time I needed to use Select they failed miserably. I have been without heat for 3 days and they are still trying to find a contractor. They are asking me to find one and that they will reimburse me. NOT ....

Horrible experience with this company! We were told at sign up no contract and that they will send technician to take care of our appliances. We had washer that wasn’t spinning and this took over 2 weeks of SHW telling us their technicians were back up and that we can call our technician, We called 6 professionals in town and they all told us they can’t work with them as they don’t like to pay for services. We decided to end our contract: through emails and also phone calls which were recorded! They kept taking money from our accounts illegally. Our lawyer is contacting them on Monday. Be careful with giving them your account infos.

We have had this warranty service for several years. Currently waiting for them to find us a plumber for 9 weeks already. Call every week. Tell us to do their job and find our own plumber. We pay them for doing that. Denied several things over the years. AC. Wash machine. Did cover a ceiling fan after purchasing and sending a receipt.

I am submitting this complaint publicly for the benefit of potential customers, consumer protection agencies, and media outlets. My goal is to ensure other homeowners are aware of what I have experienced with Select Home Warranty, a company that has taken my money but provided no actual service in return. I paid for a full year of coverage up front, believing I was making a responsible choice to protect my home and appliances. Instead, I have received months of delays, unreturned calls, and zero resolution — while still being charged for a service I never received.

HORRIBLE COMPANY. They act like they are the best but in reality, when I needed a plumber, they didn't have one so they made me go out to secure one on my own with the promise to pay me back. Once I sent them back the invoice, they did not want to pay it. Another time, my microwave & oven combo (built in that cost over $3K) was not heating. They offered a payout of $95 for the microwave and said that it would cost them too much to send a repairman. Seriously. $95 for a $3K appliance? HORRIBLE CON ARTISTS.

As a new homeowner, how are you supposed to provide three years of maintenance records. I provided my home inspection from five months ago showing everything was working. The technician also said the system was not working because of age. Your policy states all items must work at time of contract and then you must have continued service on your items by a licensed professional. Which I will definitely do annually. But I’ve not had that opportunity because I’ve owned the house for five months. Why do you offer this policy to new homeowners if you do not plan on covering any of their items. How am I supposed to reach out to the previous homeowner when I don’t even know them.

This is the worst company ever! Our legally binding contract says a technician will be contacted with 4 business days on a holiday week/weekend. I made a claim Sunday night and received an email Monday requesting I contact my own repair person, pay them then wait 30 days for reimbursement. I called and explained financially that wasn’t possible and that I needed them to make contact. They told me the technicians were backed up so I would need to call them next week to have the claim reviewed for dispatch since I was unwilling to contact someone myself. I repeated I was not unwilling that I wasn’t financially unable to.

The worst service I've ever received. I requested service for my washing machine. The machine is making a tremendous noise that can be heard throughout the house, and it's also leaving black oil stains on my clothes. Now they're telling me that my insurance doesn't cover it because it doesn't cover loud noises, even though the technician they sent said it was a main Bering and that it was leaking oil. This is completely ridiculous. Don't waste your money with this company. I pay $75.00 for the technician on top of my monthly payment money wasted because now I have to buy a new washer.

For your own sake, steer clear of Select Home Warranty. We bought the Platinum package and were told that all appliances would be covered. After two years of paying for this plan, we filed our first claim for a leak in our refrigerator. After two days of dealing with extremely poor customer service, a technician finally came out. We paid the $67 service fee, and the technician did nothing. A day and a half later, we received an email saying the claim was denied because the “dispenser” is not covered under the plan — even though our claim had nothing to do with the dispenser. After multiple calls to customer service, explaining that they misidentified the issue, we got nowhere.

Do Not, I repeat Do Not purchase a home warranty through this company. They pull you in with fast talking sales agents and do not completely explain the process of filing a claim. No I did not read all of the fine print (who really does?) before it was too late. 1st issue, they do not reimburse you fully on any replacement. Firstly, why should I have pay for the appliance then wait 30 days to get reimbursed? 2nd issue, when you call them out on it, they offer to get you more money in your reimbursement so you don't cancel and request a refund. Once you agree, you cant get out. you are trapped.

My experience has been terrible! They are giving me $ 175 to buy a new dryer and they won't pay for a new kitchen faucet unless I sign up for additional coverage. The salesman I talked to on the phone didn't mention this.

This is a scam company. I have worked with two other warranty companies who were amazing. Select never pays claims or at most pays less than the visit fee. They claim they can't find a technician and then make you pay the visit fee as checks get "lost" in the mail. Cancelling the policy takes months and when they do cancel they take anything they ever paid you, including those times they couldn't find a technician. They lie upon lie on what they will pay. I was promised 870 refund of a 1200 policy and got 200. Buyer beware. They are not accepted and even their own technicians warn for customers to stay away.

I needed my furnace blower replaced. I submitted 3 years of maintenance records and receipts which they asked for. They denied the claim because the invoice was "invalid " the receipt had all the maintenance completed, the date, the cost, and is signed by the guy and says "PAID IN FULL." They said this doesn't suffice because it doesn't say "cash."

This warranty is the worst I have ever had. I purchased this after researching and talking with an agent. It was about six months after I purchased that I had to make a claim on a AC unit. The fan motor had gone out in the unit, I made the claim, they sent someone out and I paid my deductible. The technician said the motor looks to have malfunctioned and he would be back with another part soon. The next day I get an email from Select Home Warranty that they are denying the claim because the motor failed due to lack of maintenance. They said I needed to pay the technician to clean the unit first. 1. This unit was cleaned in April and the claim was filed in November, so the unit was maintained. 2. Why would I ask them to clean a non-functioning unit? I really wish I had read all these reviews talking about Select denying claims for illegitimate reasons prior to purchasing. This company is predatory and an absolute joke!

This company really sucks. It is a total scam. My central air wasn't cooling I put in a claim and they totally denied it the compressor rust out and lost freon so they said they don't cover freon lost even though the fault was a rusted out compressor. They denied my claim for my stand alone freezer. The door seal was ripped and they said that would of had to be a rider added on even though the contract says all parts covered excluding the closed system which is the freon. They offered me $25 to replace my microwave because they said to repair it would cost too much. They denied my claim to repair the ice maker in my refrigerator because it was not in the kitchen. It was in the garage.

Select Home Warranty is trash. Why would I keep paying you guys and y'all never can find no one to work on your appliances or my roof. I've been asking since August for someone to come out to fix my leak but keep saying everyone is busy. So what am I paying you guys for and then I have to ask for the company name so I can call them. If I got to do all the legwork I don't need Select Home Warranty. Very unhappy with this company. I had to make another claim just last week because I called about my refrigerator. So they never did nothing about the leaky roof so I had to make another claim and still nothing is then being done.

I strongly urge consumers to be very cautious before buying a policy from Select Home Warranty. My experience felt misleading from the start. I was told on the sales call that my plumbing system was covered. No exclusions were mentioned. When I filed a claim for a shower water valve—a basic plumbing component—it was denied because they retroactively called it a “fixture,” something never disclosed during the sale.

I don't know where to start. First was the sales person who sold me by telling me about the sale they have if I pay for the whole year of coverage and, get two free months, I asked the salesmen what if I was not happy with your service at any time, he assured me that it will prorated and refunded to me. A) that was not the case. They charge you $75 to return and cancel your contract. 2nd, Technician was dispatched out for the repair at a cost of $75 upfront. After 10 min of looking at our refrigerator, we were told that the they will not fix our compressor because the part was under warranty, Which he was wrong, after 30 days of going back-and-forth and being on the phone for hours on each call to HSW all I got was the runaround. I felt they were avoiding to fix my refrigerator at all cost do to the High cost of repair that it need it.

Scam!! They are a horrible company!! I called to get a electrical issue fixed, after multiples, and no one who "Works" in my area. Mind you this was months of back and forth. I ended up having a buddy at work come over and fix my issue. They charged me a $75 cancellation fee that I am now disputing with my bank!! Heads up!!

DO NOT contract SELECT - they send contractors that often you cannot find independently so as to check quality/reviews. I currently have a Claim open and they are only approving a part (how the technical knows what part is needed I don't know because he never opened the washing machine to see the problem) and now SELECT has approved a part but not $200 in labor... How can using SELECT for repairing a washing machine that has never had any issues cost me $200 in labor AND the service call-out fee? SEPARATELY they overcharged me for my contract, so I had to waste time showing them such as refund finally came. I used other Home Warranty co.s in the past, but switch as SELECT had a good name. WRONG! In my opinion, a LOW CLASS unreliable company.

Please listen to the other bad reviews for this company. They are running a scam. They will find any reason, wording in their contract not to cover any appliance. For an example, my water heater was leaking water from the bottom or a value which I saw the leak. Denied coverage because they don't cover leaks. This is laughable because the policy says it covers components. Why was it leaking? Because of the components of the tank! An inspector said so!

They send the cheapest parts and make you pay for labor under exclusions. Have a nasty cancellation fees if you don't like the service. They always find ways to deny claims and always don't even sent technician for smaller work and send a 20-30$ as a reimbursement check.

First and foremost, their sales department is dishonest. I had American Home Shield, which allowed me to double up on "like" claims and pay only one deductible. When I asked the sales person at Select if I could do the same, they assured me that it was possible. However, I later discovered that it was not, after I had already paid the premium.

My experience is horrible. I would not recommend this company to anyone. The salesman Jim ** is a liar who said what he needed to say to get me to buy a plan. In good faith I paid for three plans. Paid for them in full immediately. My first experience an AC goes out. I set up an appointment. Pay my deductible in good faith only to be told that the AC is not covered because the Freon leaked out on its own. Normal wear and tear. I immediate called to cancel my plans since this company does not work in good faith. Only intention is take peoples money and not cover items when they break by saying not covered under the plan. Their response was, "We cannot cancel the plan." A manager will call me back within 24 hrs.

Select Home Warranty has been one of the most disappointing warranty companies I’ve dealt with. Even their own assigned technician expressed frustration about how cheap the company is, mentioning that they are often encouraged to find reasons to deny claims if the repair costs are too high. This creates a situation where some technicians attempt to upsell customers on additional services — which feels like a form of pressure or blackmail.

This is our 2 nd year with them. No claims the first year. This year, the top racks our dishwasher broke. Not covered. So how are we suppose to function with a broken rack in the dishwasher? Now, our furnace needs repair. We have a boiler and we had American Weathermakers look at it since they installed it. We need a new tank. Select Home is stating its condensation, so not covered. They sent the “air conditioner“ explanation that it’s not covered. We don’t even have central air! We have called and emailed several times. All they keep repeating is that it’s condensation and not covered. No one calls us back. We asked for a supervisor.

COMPLETE Waste of money - AVOID this company. They find a way to deny claims even after they were not able to send out a technician after 4 days of my heater going out. We were sitting in 45-50 degree weather for days for them to come. They did not. I finally got a local company to do the repairs at a very reasonable price. Select refused the claim.

Absolutely a scam. Stay as far away as possible, even if you got the policy for free. A 1-year home warranty policy was gifted by the realty company I worked with to purchase my new home. First time I called Select Home Warranty, I explained the knob on my dryer was broken and they found me a local appliance repair contractor. I paid the $125 service fee and my claim was rejected because one obscure clause of the policy states that dyer knobs are not covered. They knew my issue was with the knob to start with but still sent someone to my house and charged me.

I have had Select Home Warranty for 2 years. The warranty that I purchased was the Platinum Plan. I was assured by the sales representative that this was the best plan and basically covered everything so I chose a warranty period that extends till Jan 2030. So I bought the best plan they have and purchased it for a long time. I just made a claim this morning, nearly 2 years after purchasing the plan, for one of the units in my HVAC system. The issue was the failure of the TXV valve. My total cost to repair the unit will be $2,066.70. I went through the process. I submitted the claim with the diagnosis report from my service company. I spent about 30 minutes on the phone submitting the claim. I was told that the claim was submitted and that I needed to call back to their Authorization team with the technical representative from my service company.

Don't waste your money lousy! Paid them 600 dollars a year 80 dollars service fee and they would even wouldn't pay for the labor to fix a simple toilet repair. Wanted me to shell out more money then charged 75 dollars to cancel my services!!

Poor service. I was lied to by the sales agent where I signed up on this company! I ask specific questions about claims/ and cancellation and all that I was deceived by the sales agent, do not trust this company.

The company does not cover all repairs. The company does not honor its contract. They refused for service saying they would not cover the issue before even coming out to see what the issue was. I highly do not recommend this company. 😒

The entire claim process is a joke and is set up to delay or deny your claim. You have to have 3 years maintenance records on large appliances like HVAC to get a claim approved and even though the tech that they send out supplies them with information they then delay the entire process by asking you to also provide the model # and serial #. Every time information is provided to them it takes 24-48 hours for them to respond. So, it takes a minimum of two weeks to get anything done if you can provide them with everything they want which is not likely. Save your money and get things done on your own. The frustration alone is worth whatever extra money you may have to pay. Who can go two weeks without AC???

Worst home warranty I have ever had. All agents barely speak English. Furnace broke down. They sent someone a hour away October 13th. Broke down again October 20th. Wouldn't send same technician wouldn't send anyone else out. Never heard from Select Home Warranty. Then they charge me a cancelation fee of $75. Please don't buy this warranty. It is my worst experience ever.

This service seems good for the price. However, their customer service wait time is long. They deny claims, it takes 2 months to receive payment. Any repair requires authorization ... which is difficult because of the customer service wait times. I had a plumbing emergency. They were not responsive. I paid $650 out of pocket, they refused to cover. I threatened to cancel and they only then paid me $250...which took 30 days to receive.

Beware. Make sure you read all the fine print and ask all the questions before signing with this or any company. Don’t get caught thinking you will only pay the deductible. If they think your appliance is too old they will offer a buyout and will wind up costing you more than expected.

I’ve had one of the worst experiences with Select Home Warranty and want to warn other consumers before they fall into the same trap. I’ve tried using this company multiple times, and every single experience has been terrible. Here’s how it typically goes:

I had a terrible experience with Select Home Warranty. I submitted a service request for my downdraft cooktop, which wasn’t working properly. The technician they sent not only failed to fix the original issue, but also caused the downdraft fan—something that was working before—to stop working completely. After the visit, I reached out to Select Home Warranty to explain the situation, but getting help or a follow-up has been frustrating and time-consuming. It feels like they just wanted to close the ticket without making sure the job was actually done right. Now I’m left with a cooktop that still doesn’t work and a broken downdraft fan. I expected a home warranty company to make things easier, not worse. I definitely would not recommend Select Home Warranty based on my experience.

This company is deceptive and untrustworthy. Save yourself the frustration and don’t waste your money with Select Home Warranty. Would you like me to make it sound more formal and objective (for posting on a consumer complaint site) or casual and emotional (for social media or a Google review)?

This company is a scam. Be aware there is a $75.00 cancellation fee. They do not replace a appliance, if is not fixable they will pay the amount is worth after depreciation. If you have an appliance older than 5 years, they will give you pretty much nothing.

We used to have Fidelity National Home Warranty, and they were excellent — they replaced our pool’s salt generator (a $1,500 part) with no hassle. When that policy ended, Select Home Warranty talked us into switching. I made it very clear that pool equipment coverage was non-negotiable. They assured me that their pool add-on covered all equipment, just like our previous plan.

Stove broke 6 weeks ago, still waiting for it to be fixed. Horrible customer service. Would NOT recommend!! Then guy is rude when asking when is he coming. Choose another company. Sorry we choose this one.

My washing machine was working before they sent a tech because the washer was not always draining. Once the guy got here he spent 5 minutes and ordered a part. We got the part and he put it in, but washer has not worked since. After 2 weeks of messing with their lousy customer service, they offered me $200 for a replacement. I'm still fighting their decision since it worked before they got there (I had run a load before he got here) and it has not worked since.

I purchased and prepaid for a 5 year plan. This company has never provided the service I paid for. The first claim I submitted was for the A/C not working during 100 degree weather. They sent a technician out who took my $65 to diagnose, and then disappeared without doing anything. After 3 days I was told to find my own contractor to fix the issue.

Very Professional. Great customer service. I would tell all of my contacts to use this company. It's rare these days that a customer service really cares and helps way out and above. I suggest you keep providing your service and of course receiving stellar marks.

Just signed up for a 5-year contract plus 13 months free. All of my appliances are less than a year old, and I wanted a piece of mind after the renovation. The price is amazing, coming out to about $29 a month for peace of mind. I've watched commercials and testimonials for years, and now I am a customer. Sam made the process fun, nice, and easy. Great personality and made me feel comfortable with my purchase. Thank you, SAM! Call Sam, he knows what he is doing **.

I had a great experience with Select Home Warranty, and especially with my agent Mike **. He was professional, patient, and explained everything clearly. The process was smooth, and I really appreciated how quickly he helped me set up the plan and answered all my questions. Highly recommend!

I had a very good experience with sales team for selecting the plan. Expecting good service from the Technicians and service Department in the future. Right now I am happy with the service fee. Also I am happy with the premium also. Today I have spoke with Jake and his service was good.

In March of 2025, I switched from my old home warranty company to Select...bad bad mistake, grass is not always greener on the other side, the policy cost me $457.00 (paid in full). In June my basement drain was backing up from water ran in the upstairs fosset. I called and filed a claim, and was told that no one could come out till three days later. I had five family member staying in my home at the time, and I stated to them that it was not acceptable. Then I was told that someone would be out the next day...which I thought "great". Upon arrival the next day, the plumber would not come up the stairs until I paid him $85.00. The person they sent was in between jobs and did not have the proper equipment to snake a basement drain, at that point the plumber then stated that he couldn't return for another two days.

I had a contact with Fam today to cancel my contract. After detailed info. he was able to convince me to give the program another try.... With waving my first future service fee, after a long discussion about my effort to cancel, and me being able to afford the agreement...

My request via phone call Oct 21, 2025 was answered by, what must be, a knowledgeable representative in customer loyalty dept. The request was to cancel my policy. The representative, (Thomas) was difficult to understand. I stated multiple times that I could not understand him. I asked him to please speak slowly. He would repeat his statement and about 6-8 words later would revert to his 'regular' fast speech pattern. It was frustrating for me to try to decipher his statements. I asked multiple times to please cancel my policy. I gave all necessary info. He continued to try and convince me how great the policy was, how I could benefit by keeping it, etc. etc.

In short: a complete rip-off. I had two claims with Select Home Warranty, and both were a disaster. Claim #1: Refrigerator drawer filling with water. A technician came out, took my $75 service fee, and vanished. I never heard from him again. I called Select Home multiple times, and they kept telling me to contact the company that sent the tech. That company never answered their phone. Months later, I was told the part needed was unavailable. Their solution? Offer me $50—if I could prove I bought a new fridge or made the repairs myself. I asked them to send me a list of companies that sell refrigerators for $50. That amount wouldn’t even cover the original service fee. I would’ve been better off without the warranty and putting that money toward a new refrigerator. Instead, I was out of money and out of a fridge.

The gentleman that I spoke with name Bruce was very friendly, knowledgeable, and explained everything so I was fully aware of the services I was getting and the amount I would be paying. I was very please with the customer service that Bruce gave me. We recommend to others. I am just signing up so I can only speak on the customer of the call I had.

Tom was a delight to deal with. I had just gotten off a high-pressure, purchase right now call with Liberty Home Guard. Liberty's salesperson clearly was on commission. Tom took his time and thoroughly answered my list of questions. Select's coverage is better all around - and at a better price.

Bruce was very informative & showed great expertise in pointing out all warranty options to me. He was very concise & efficient. I would feel comfortable in recommending Select Home Warranty to anyone in the market for comprehensive home warranty coverage at a good price.

The first time I tried to get service from Select Home WARRANTY I was told they didn't have one in my area to help and should find my own electric repair. 2nd time waiting now 6 days and no electricity. Must wait 2 days for SHW to find someone. If I get electric must be app which won't happen till Monday. Will be out of electricity then for over 1 week. What did I pay hundreds of $ for. Will tell al friends NEVER WASTE MONEY ON THIS COMPAMY. Very disappointed and have been lied to and disrespected.

Had a great experience with representative from Select Home Warranty. He patiently answered all of my questions and helped me find the right coverage and plan. He also helped me get a great price! I researched other warranty companies and got the best price from Select Home Warranty.

This is BY FAR the worst warranty company there is. If you can get them to send a repair technician out and that’s a big if, they get the most inferior technicians available. On just one repair I requested for a dryer, they tried to get 4 different companies to come out to repair. They never showed even after waiting days that they were each scheduled for. I ended up getting my own repair company to come out the next day. They fixed dryer on the spot. Select never reimbursed me for the repairs that I paid for. This is just one example of many problems I have had with them. I was also told I would receive replacement on a weekly basis. 31/2 months later I have yet to receive anything. Please inform all DO NOT GET THIS COMPANY!!!

We are not happy. We purchased a policy on August 14, 2025 and was charged for six years. Your sales rep. Kyle ** said there was a 30 day period before claims would be honored. Our microwave quit working on Oct 7th and we filed a claim with Select Home. They told us to have a repairman come give us an estimate. We did so and now Select Home said they would not honor the claim because the policy wasn't dated until Sept 13th. However our credit card was charged on August 15th for the full amount for the six year coverage! We are very unhappy with Select Home Warranty and will hopefully cancel and get our money back! We WILL NOT recommend this company to our friends or family!

I had a very good experience with Ed. He explained everything, how it works, and what is covered for repair or replacement. He listened to all my questions and explained them all. He also was very polite and extremely helpful in my decision to go with Select Home warranty. Gold star for Ed ⭐️⭐️⭐️

No joke: this is one of the least consumer-friendly companies I've ever tried to work with. Long story short: Kitchen drain clogged more than 25' from the house. They first assigned it to a guy who is out of town all week. When that was discovered, they spent a hot minute trying to find another and then punted to me to find a plumber myself. I did so in a matter of minutes, and when he arrived and told me the price ($200) I told him to do it because, regardless of Select Home Warranty, we needed our drain cleared. Then SHW insisted on talking with the plumber that I hired to work for me. Nope. I sent the invoice, and I expect it to be paid in full, since they did nothing to affect this repair. I wasn't about to let them try to negotiate with my plumber.

Easy sign up process, affordable monthly premiums compare to others in market, rep offered discounts and reduced service fee. Great experience. Hopefully won't need the service but a affordable backup for emergencies. Highly recommended!! 30 look period which lets you review month to month contract and cancel if needed.

We filed a claim. It took several days before Select Home Warranty got back with us. They could not find a technician and told us to find one. Then Select called and said if the dollar amount was below a certain amount, for us to go ahead and have the repairs done, which we did. Once the repairs were completed, we sent Select the receipt as requested. Select then denied our claim saying we weren't authorized to have the repairs done. Such bullshit. This company is a scam. Stay away from them!

Three months have passed without a refrigerator. We have been trying to get our fridge fixed for the past several months. The first inspector scheduled to come didn’t show up. The second inspector informed us that they do not repair this type of refrigerator. The third inspector was scheduled, but SHW canceled the appointment. Fortunately, this is a vacation house. After the evaluation is complete, SHW will only cover up to $500 for the refrigerator repair, and we will have to pay the remaining balance out of pocket.

Do not buy this warranties! No, do not give them the benefit of the doubt!!! I did, and got burned! They are the works. They are a fraud!!! It's like calling a Boiler Room with a bunch of fraudsters manipulating the callers and passing people on to the next rep for hours until you finally decide to hang up. They WILL find a way to manipulate the description of your claim to not pay it. My AC Internal unit motor shorted-out because of wear and tear, and they claimed it was caused by an external electrical issue and would not pay. They they send me the warranty terms and conditions (which were never provided at the time warranty was sold to me) explaining what kind of events were not covered! As for a copy before you buy! I guarantee you you will not buy it!!!! It's a FRAUD!!!! These guys are a FRAUD!!!! They need to be put out of business!!! FRAUD FRAUD FRAUD FRAUD FRAUD!!!

I called to find out the result of my claim. The customer service rep was friendly and mannerly. I was placed on a brief hold while she called the repairman to find the answer I needed. She found out the answer I needed to know within 3 minutes. My only recommendation would be that she speak more slowly due to her very strong accent and this would allow customers to refrain from asking her to repeat what she is saying

I paid for a three year contract and I'm up for renewal when my washing machine breaks. I called select home warranty. Put in an original claim. I got an email back to select three appointment slots. I chose appointment slots, never got confirmation of the appointments and no one ever showed up. I tried the phone number for the repair company that was provided by select home warranty and it was disconnected. I called Select home warranty 4 times now and they keep saying they'll resend the dispatch department to connect with a new repair company.