Intuit TurboTax Reviews

I'm a long-time TurboTax customer, I have TT returns from 2007. This was my last year with them. Why? [1] For no apparent reason, TurboTax now requires you to run Windows 11 on your PC (and they say so, so you won't be surprised). As a 50-year computer professional, I fail to understand why this is the case, 64-bit Windows 10 should suffice. I certainly will not use Windows 11, but of course, that is a personal choice. That's just one reason. [2] I am an active stock trader with a major brokerage, and it is a great convenience that TT can download all my stock information and smoothly incorporate it into my return. I'm very pleased with the way this works...but I also trade commodities futures and their support is not only nonexistent, it appears to be at variance with reality.

Beware of Turbo Tax online. The software made a mistake on my tax return 2025 and instead of the refund Turbo Tax said I was getting, I got a letter from the IRS stating that I owed $895. Read the fine print in the "Accuracy Guarantee Claim", because they do not take responsibility for mistakes the system makes. They will not return my $895 and will not let me make a claim because the IRS letter did not add penalties or interest. I have used Turbo Tax since 2012, but I will never use them again and I will tell everyone what they did to me.

Paid TT to do my taxes. Their tax professional missed out on some BASIC deductions. Now, trying to get this amended and reaching someone or customer service is next to impossible. Entirely cloud based model with random people working for them. Just a terrible experience!

This was a very disappointing experience. The tax expert filed an incorrect return, putting me at risk with the Internal Revenue Service. What followed was weeks of trying to get it fixed through customer service, with no real resolution. I was passed between five different experts, and each one gave conflicting advice. There was no continuity, no ownership, and I had to keep re explaining my situation every time. Instead of clarity, I was left more confused and frustrated. I would strongly caution against relying on the “expert” service unless you are willing to risk errors, wasted time, and potential penalties.

In the past I had straight forward taxes. I guess moving across the country creates issues when you have not had time to change your ID. I would reach out to TurboTax because I had already had an issue with my health insurance and got no assistance from TurboTax on where to even find the information I needed. They assured me there were no problems with my return that the IRS had excepted it. Wrong because I moved I needed to verify some information. TurboTax had no clue did not inform me at all. I received a letter from the IRS. Now I have no clue when I will see my return. Very displeased and will not recommend this product to anyone.

Successfully completed my return and submitted electronically to IRS expecting a refund of $4618. I have since received a billing from IRS for $4578 due to calculation errors on Social Security - so much for no tax on social security. TurboTax failed miserably.

I have used TurboTax for decades and this year was the an extreme nightmare and I will NEVER use the software again. I was not able to view my forms for accuracy until I paid in full. I was then allowed to print the forms, but I was not allowed to go back and edit. The return was full of errors. For my daughter's return not only did I pay once again for the software, but I had to pay to transmit to the IRS and then another fee to have refund deposited into her account. Intuit has obviously just focused on their bottom line and not customer services.

Turbotax for the Tax year 2026 is regrettably a failure for the tax year of 2025/26. It cannot be trusted for forms downloads as they are incomplete. Forms like the T3 which may have multiple lines for 1 form, is downloading parts of different lines, this providing incorrect totals. Support is worse than useless as the troubleshooting provided by agents is nothing more than boiler plate procedures like "launch as administrator", "reboot your pc", "Reinstall Turbo tax" or other such stupidities that most people already know to do or moreover, steps for issues that really merit more attention than these insulting steps. Or else questions "Do you have the latest version installed" when they KNOW that if you don't update when an update presents itself, the application WILL NOT open. SO WHY ASK???

I have been rematched with a new Turbotax expert four times in the last week and there were several documents found to be missing that I originally uploaded to Turbotax for our return, causing missing data. The AI functionality is also causing noticeable errors. My tax return has not progressed over the last 7 days due to errors and faulty handling due to no fault of my own. Horrible customer service. Horrible functionality. I am tempted to bring my tax return to H&R block so that I can finally file.

I initially filed with TurboTax again this year and because I had a vacation planned for early April, chose to use their "expert" services which was being offered for a promotional price of $150. It required having everything uploaded by 3/31, I had everything up and available by 3/19. Had a meeting and started working with an expert on 3/19. Checked in w her on 3/30 before leaving and was a told yep, she had everything she needed. Received several requests for info while I was out of the country which I provided and was reassured that things were progressing. Then for a reason unbeknownst to me I was switched by TT to another expert on 4/7. I thought perhaps the first person had too many customers and they [TT] were trying to make sure everything got filed on time. Silly me.