Citrus Heights, CAConsumerAffairs Unaccredited Brand
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This has been a very disappointing experience. They don't defend you. They don't negotiate for you, they don't assist with payment set ups. They don't help with Offers of Compromise. All they do is make sure the IRS is billing you correctly. In my case, they didn't and I did/will be paying less, but not much. In the end, it would have been cheaper to just pay what they said I owed because of the frustration of dealing with TaxAudit and their inability to actually defend/assist you. It really feels like they are working for the IRS and not you. I feel I overpaid for the service.
Consumer Affairs takes privacy seriously, and therefore I do not have your personal information to review the details of your case. I am sorry you were not satisfied with our service. If you would like to discuss your case please reach out to your representative or audit coordinator and ask to have your case escalated.
Thank-you for providing your information, I appreciate the opportunity to speak with you today to address your concerns. We look forward to a positive outcome on your case.
I purchased TaxAudit.com service first in 2014 through TurboTax just in case I get audited by the IRS. I totally forgot about the purchase until I got a letter (about my 2015 tax-return filing) from the IRS in May 2017. Nobody could imagine how terrified I was by the letter! My whole body was trembling, and I could not even breathe correctly. I did not even have the gut to look into my tax files for a while. Finally, I reviewed my 2015 tax-return files and found that I had purchased a TaxAudit.com service for 2015. This gave me some relief that I was not alone against the IRS.
However, before I contacted the TaxAudit.com, I reviewed some customer reviews of TaxAudit.com services on many different websites. I found that a lot of the reviews were very negative such as saying that TaxAudit.com was looking for ways not to represent the client and just focusing on closing the case. Thus, I did not expect much when I actually contacted TaxAudit.com in June 2017.
The company assigned me an agent in my area Jim **. When I had the first conversation with Jim on the phone, he was very enthusiastic about helping me, which was totally unexpected. More importantly, he convinced me that I would not have to terrified by or scared of the IRS letter, and that receiving a letter from the IRS does not mean that I am dishonest or bad because everybody makes a mistake. When I met him in person, I finally started trusting him because I found that he really wanted to help me. He explained what the IRS meant about each section of the letter and what I need to do for the sections to defend myself from the IRS. I found all of the receipts that he asked me to find for each section of my tax file and made several binders for the receipts.
While I was preparing for all of these, I had many questions and talked with him on the phone many times. This was because he told me that I could call him anytime, even at night and weekends. I am sure that I have been one of the most annoying clients he has ever had in his almost 20 years of tax-preparation professional career because I called him so many times with stupid questions. Whenever I called him, however, he was extremely kind and explained his answers repeatedly and patiently to my questions. Sometimes, I even thought that he did not have any personal life because he helped me almost immediately whenever I needed his help.
Jim filed my response to the IRS letter on my behalf in July 2017. Several months later, he also contacted the supervisor of my IRS examiner when he found that the examiner had not done what she was supposed to do. This means that he was more knowledgeable than some of the IRS examiners regarding the procedures of IRS investigations. I checked my mail every single day for eight months until I finally got another letter from the IRS, and meanwhile Jim was very supportive of me and helped me not worry about the possible outcome. I received a letter from the IRS that was an evaluation of/conclusion about my case in March 2018. Jim asked me to find what kind of documents and receipts and sent the second response to the IRS.
In May 2018, I finally received the final letter for closing the case, which stated that I do not owe any additional taxes. From the time that I got the first letter to the time that I got the final letter from the IRS, I was under extreme pressures. However, Jim was dedicated to his career as a tax-preparation professional who helps his clients with dealing with the IRS. He was very thorough when preparing his responses to the IRS on behalf of his clients. His supervisors in TaxAudit.com also worked with him to ensure the quality of his services that were provided to the clients. Most importantly, Jim was also very empathetic about his clients’ feelings and emotions related to the stresses that were involved in dealing with the IRS.
Thank-you for sharing your experience. I am glad you have experienced what thousands of other satisfied members have, quality audit representation at an affordable price.
Not only did they insult me by telling me that only a person with a mental issue would have that many medical expenses but they did NOT provide any service and have for over a year refused to refund my money.
Consumer Affairs protects consumer’s privacy and therefore I am not able to identify your case for review. I am sorry you felt insulted. In general we rely on the substantiation documents provided by our members to provide representation. A positive outcome depends in part on the documents submitted by the taxpayer. We then add our 30 years of experience to get the best possible outcome for our members.
I was told that they would help me out if there was an audit. I have wasted weeks of my time only to feel like they did NOTHING to help me. I was audited for 2015 taxes and all I did was get all the information need for them to tell me... NO! I really thought I was paying for a service that could help, I did most the work. All they did was put it together and save me the postage. Guess who has loses here... Me! Never felt like they were in my corner AT ALL!
Privacy protection is more important than ever and therefore I do not have your personal information to review the details of your case. I am sorry you were not satisfied with our service. If you would like to discuss your particular case please feel free to reach out to your representative or audit coordinator and ask to have your case escalated.
I used TurboTax is how I ended up with these guys. Never again. I received a letter from the IRS auditing My 2015 taxes. After contacting them their representative Jason ** contacted me. He said I needed to send him information. After sending him the materials he requested he then said what I sent him wasn’t good enough. He needs more detailed info with receipts. I explained to him that I do not have the additional information. What I sent him is all I have. He said the IRS will not accept that. I asked him to please send it in and see what they say. He refused. His response was if I cannot provide the Additional information to him they would have to close my case. These guys did absolutely nothing to help me. They are a joke. So my case is closed because these guys won’t do their job. They should have to at least attempt to help people but they don’t. They just make excuse after excuse.
Consumer Affairs protects your privacy, and therefore does not release any identifying information for you, so I am not able to review the details of your case. If you would like to have your case reviewed please contact your representative or audit coordinator and ask them to escalate your case. With good substantiation for your deductions we may still be able to assist you. We do all we can for our members but must rely on the good documents provided by them.
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I used them three times. I will no longer buy their service. They dump the customer as fast as possible for reasons as slight as not returning a message soon enough. They look for ways to not represent the client to the fullest while focusing on closing the case and therefore dumping the client which appears to be a pattern. I actually had to represent myself in the first case and third case even though they were under contract. The second case, was small and they closed the case for me not responding in time - a week or so while I was busy.
The contract appears to be an agreement for them to NOT represent the client. I feel as if they are an insurance policy to let the customer know that they are being audited and then lack the fiduciary duty that is needed to fully protect a customer from the IRS which then goes ahead and charges interest on top of penalties and more. The tax code and system is very complex and expensive with the responsibility on the taxpayer to run the system perfectly while the IRS employs full time lawyers to sue and penalize the taxpayer. This audit insurance may sound affordable and worthwhile but you get what you pay for and they treat you that way.
As Consumer Affairs protects your personal information I cannot speak to your specific case, however I encourage you to reach out to your representative or your audit coordinator. If you would like to have your case escalated for review they will be happy to assist you with that.
I have paid for audit defense membership and premium membership, 2 products at the TaxAudit.com of TurboTax company. TaxAudit.com got the IRS audit letter and worked on my behalf since Jan 2014. They then resigned with IRS in June 2016. I received IRS notice in July 2016 and found out about the resignation. During Jan 2014 thru June 2016, TaxAudit.com helped the IRS to expand the audit from 1 year to 4 years. Nothing was done. I was told I cannot contact IRS myself. TaxAudit.com got no IRS notices and I also got no IRS notices. I have to hire other EA to finish the audit after TaxAudit.com resign in 2016. By that time, the IRS agent dumped my files and I had to hire EA to file appeal. TaxAudit.com basically sold my case and conspire with the IRS office.
As Consumer Affairs protects your personal information I cannot speak to your specific case, however I encourage you to reach out to your representative or your audit coordinator. If you would like to have your case escalated for review they will be happy to assist you with that.
TaxAudit.com is the company that administrates this audit defense service. Their only objective is to get rid of you. They are not interested in your audit or helping your business. I am a serial entrepreneur and have had many businesses over the years. After 30 years in various businesses I got audited during the Obama IRS years in 2012. Big surprise. After showing TaxAudit.com my source of funds and proof of expenses, they were like, sorry, cannot help you. They won't even try to help you unless you they can confirm every receipt and every canceled check. But most of us as small business owners in the 21st Century don't even have receipts and canceled checks! They don't exist anymore! I had every transaction recorded in MINT, both INCOME and EXPENSES. Oh, the IRS will accept a bank statement for your INCOME, but not EXPENSES!?! What the hell???
Bottom line: TaxAudit.com is WASTE OF MONEY. Don't buy their worthless services. They don't want to help you and they don't care about you. The guy I talked with named Johnathan even questioned whether I was even a legitimate business, trying to make me feel bad for running a business that brought in $20K with $23K in expenses! Every entrepreneur has to start a business somewhere. But TaxAudit.com could not have been more disinterested in helping me. Don't bother. You'll be wasting your time and money.
We are sorry to hear you were not satisfied with your experience with us. We have been proudly assisting our members with their state and federal audits for nearly 30 years. We understand how difficult it can be to comply with the regulations regarding the documentation needed to substantiate deductions. That is where our experience and expertise come into play. We pride ourselves on helping our members to achieve the best possible outcome based on the documentation they are able to present.
The TaxAudit.com office in Folsom, California is a total scam. Repeated delays, uneducated staff (Susie & Ivanna), and a total lack of motivation to represent you. Their game is to get you to continue to complete numerous surveys and spend hundreds of hours providing documentation with no intention of making a reasonable effort to argue your case. No matter what you furnish, they create another excuse why it isn't enough, then after months make every excuse why they can't do anything.
When I finally called them on their delay game, they stated "we always ask for the penalties to be forgiven". We were finally notified of a $37,000 debt by a letter from the IRS, not even a courtesy call by TaxAudit.com. I'm not even sure they ever even met with the IRS auditor. After three months of running us ragged doing their work, TaxAudit.com wasn't able to negotiate ONE CENT off our IRS debt. If I could rate them as less than one star I would. In fact, in my opinion they represent the IRS and not the taxpayer. If you have any doubt where your money is going, drive by their fancy new offices in Folsom and see where your money is going.
As the oldest audit defense company in the nation, we strive to provide the best results possible for our members. It often feels like a great deal of paperwork is required to do this. It is up to our members to supply the substantiation for the items claimed on their return. We then provide guidance on organizing those documents. Negotiation for debt reduction is not a part of our service. In this case we were able to get the penalties removed however, thereby reducing the amount owed.
I had bought TaxAudit protection for the last five years, but 2015 was the first year I was ever audited by the IRS which wanted to collect over $12,000 in extra fees for taxes and interest. Angela ** worked with me for almost a month to address each individual IRS claim, and was able to resolve most of them with the backup material I provided to her... saving me some $10,000!! I highly recommend TaxAudit.
I sent my letter from the PA Dept of Rev. to TaxAudit.com the day after I received it, along with a detailed response to their concerns. A few days later I received a call from my rep. During our initial contact, she had not read the detailed letter I'd sent her with my response to each of the tax agency's concerns. She seemed very annoyed to have to find and read letter, but eventually did. She then told me I'd need to procure all the documentation (dozens to hundreds of pages) in 5 days to respond to their letter. When I told her this wasn't enough time, she didn't know what to do. When I asked if we could send them the explanation I'd written, she said, "sure", and told me I had to fax back a power of attorney ASAP, and that she'd send the power of attorney form to me the next day.
She did not send it the next day. I wrote at the end of the day asking for it (a Friday). She sent it Monday and I immediately faxed it back. On Tuesday, she left me a message introducing herself and asking for info about my case. When I called back reminding her we'd already discussed everything and she was supposed to have a letter sent to PA the day before, she vaguely remembered and assured me she'd fax it back to PA on Wed (the deadline). I then received a message from her the *following* Monday saying she'd just faxed PA the letter I wrote, 5 days late. I could have faxed the letter myself the day I received the notice from the PA. This service did nothing except make me miss the deadline for replying.
Used TaxAudit for 3 years (possibly more). When I needed them, they asked me to call IRS directly "and ask them exactly how they arrived at this assessment". So, you still stand alone with IRS - They do NOT live up to the promise that they will deal with the IRS. A total scam and total waste of money.
My refund didn't show up, so I ended up calling the IRS and after hours of calls, they connected me to an agent who told me that there was supposed to be a notice sent out but for some reason it hadn't been sent out and that I needed to come in for an appointment which ended up being in two days. At this point I contacted Audit Defense as this was the primary reason I got them, and instead of offering to assist, they gave me the runaround.
First they said I need a physical notice and agent info, and when I told them that neither was provided and I have a physical appointment, the rep elevated to supervisor who researched and determined that they could in fact proceed without a notice or agent name and transferred me to a rep who eventually said she would help start the process for the audit and that I should "have no further contact with the IRS" and they will handle it and she will get someone to help me and I would be contacted.
Shortly after that I got a call from the person who was supposed to help who told me that they WOULD NOT actually come and and wanted me to go contact the IRS and force them to send me a notice and then get the Agents and Details before they would consider doing something, when I explained that a - the IRS said the notice would not be sent out and that I needed to come in person and b - that they couldn't show me anywhere in their contract that said I would have to have a physical notice to get help from them, they said that they basically didn't care and essentially I can sue them if I want. In my opinion, this is a scam and they just pay the odds of a buyer actually getting audited and then the odds of the buyer suing them when they fail to help. I would strongly recommend you save your money. I plan to get a tax attorney and then sue them for expenses and losses.
The customer service was very helpful with any issues that I had. Very knowledgeable about the service and quick responses. Was very happy with the security especially with the way the cyber attacks happen these days. Very comfortable using this service in the very near future. This company is on the rise and I promote the company with a positive experience. The filing experience was very smooth and simple. No extra links or ads to go through like some services I have experienced in the past. Quick and smooth transactions.
This group, from the beginning, did not want to handle my tax audit. I have paid for their services for years (7) and never needed (*or thought I needed) their services, until now. The group is in California and they call you when it suits them and they do not answer your phone calls as Dale, **, person number 6 with the organization, told me because she was eating her lunch. She only answered the phone because it kept ringing, per her. She told me she was sorry I didn't know the tax codes, and this when she hadn't even looked at the paperwork. She told me that she didn't have certain tax paperwork when I sent it months ago (2014 and 2015 tax paperwork; 200 plus pages each). She told me the letter from my employer and any work paperwork was useless, when I was verbally told by person number 2 that I needed them.
Back to lovely Dale, I had to provide documents to her from home, so I did it via phone and converted them to pdf (because my scanner decided to not communicate with the laptop - it was my only option) and she said they were of such poor quality she didn't think she could use them. I had her on speaker phone and my 6 year old listened to her berate me and be rude to me as well as my husband. She refused to acknowledge what she missed, and then dismissed items because she thought she didn't need them. I called this organization numerous times, but if they don't answer, it is ok. Oh and you better document that you called them every time in the game of tag, because if you do not, they will say you didn't and insist on closing the case at every turn. If you can't answer them because they call you at peak work hours, well you might as well do it yourself.
Finally, I asked this lovely Dale if she would be filing the paperwork or not and she made it clear that only if she "thought" the paperwork was "sufficient". I said, "so, that means you are not going to do anything." I left 2 messages with Mike, her supervisor, at **. He didn't answer 7 times. I told him not to bother calling on three second try and instructed Dale to withdraw, since that is ultimately what they wanted. I called TurboTax, explained what happened and they refunded me for the "services" I did not receive. DO NOT EVER USE OR PURCHASE. Spread the word and warn the people you like. Horrible experience and organization. In the end, the organization ruined our evening and caused us to miss my son's medical appointment. WORTHLESS.
The customer service was very satisfying. I thought it was good so in my opinion it was great, not excellent, but great. I was happy with the service I got. The data security was very good and the services made me very happy. It could've been a lil better, but it was still very good to my opinion to me. They offer you a full refund if are dissatisfied which is very great and a nice thing to do in my opinion so that was a very promising thing for them to include. The fling experience was a very nice thing to have so I'd honestly recommend this to others.
They have some of the nicest staff and they respond in a rather happy mood. Their security seems to be best so far in terms of protecting my data. So far I have not encountered any breach ins nor any of my personal information being compromised from any hacker or similar position. I have had some great refund experience in the past few years that I have ever used this service. I feel rather great. They have such a good system. I have had such a good experience in terms of their filing tools. I think that they have such potential to improve and make their system better.
Will help you with anything. Very friendly people. Are English speaking people that you can actually understand. They will also talk to you anytime. So far it's been safe, I haven't had any sort of problems. Hopefully that won't change. They don't send out your info out to everybody and that's what I look for in a business. I honestly received more money than I actually expected and that makes me extremely happy. That's what everyone wants in a tax refund business. It was extremely easy and there wasn't anything to it. I literally didn't have to do anything. A huge plus for this business because it's not a lot of hassle or problem.
The information you put in about you while filing your taxes is as protected as other tax websites. I haven't file for a long time but when I did I never had to worry about anyone getting my data. The refund can be a quick process if you filed everything correctly and didn't leave anything important out. I thought filing for taxes with this website would be a piece of cake and it is to the ones who have done it online before but to others, it could and can be a challenge.
I have no issues on how they deal with customers. 100% satisfied with the way they handle and solve problems without you waiting for a very long time. They are knowledgeable about their craft. The best in the market today in terms of data security. You will feel the intense data security like they are guarding their own life with. The refund process is easy to understand with fine prints clearly written and explained. No hidden fees or hidden agendas to begin with. The filing was quick, easy and fulfilling. No issues whatsoever with first class accommodation to problems during tax season.
The customer service was amazing. You cannot compare their customer service to others. They are best in what they do. I highly recommend this to my friends and family. The data security is really good. You must verify using your email and a special pin that is given to you. It is the most trusted and safest website to use. The refund experience was great. They maximize the best return for you and find the best available refund. The filing experience was really smooth and fun. Others fail in comparison.
Customer service wasn’t really all that good but it could use a little more cooperation but it’s not the worst. It could use a lot more improvements but the app wasn’t all that bad. It wasn’t all too bad filing experience. You can’t hate it but you can’t love it.
Was easy to use. Able to use it with very little instructions. Was guided through it with easy to follow instructions. It was the right software to do what I need to get done. Haven't had any problems. Got through it and got my taxes done fairly quickly. My refund was deposited within a week so I was very happy about that. I will use this again and again. Had very helpful walk through step by step instructions that made filing very easy and fast. I like this software very much.
Online customer services was very convenient and informative. Customer service representatives were very helpful to me in the filing process. I felt very comfortable with providing my personal information and data on the company's website. I trusted this website to hold this information on file to complete my taxes without worrying about my rights being violated. I was dissatisfied about my refund experience because the return amount was too low compared to the other rates that were offered. I was also dissatisfied with the IRS processing fee rates which were very expensive. I would not recommend anyone in lower income brackets to use the electronic filing service because in my opinion, the services are a little expensive. Although it was a very quick and easy process, the fees were too high. I would enjoy using these services if it was a little more affordable.
It was a surprising and satisfying experience. THE AUDIT WAS TRULY PAINLESS AND UNEVENTFUL. I HOPE I NEVER HAVE TO USE AGAIN but if I do it will be an easy choice. I never had any reservations with sharing my data and never felt compromised. Very good product. Refund was seamless. I was definitely satisfied with the final resolution. It was very simple.
The representatives were very helpful and explained in full detail how the service works. I especially like that once we file a return through the company that they will defend us against a tax audit for as long as the return can be audit by the IRS. Provided my company with real peace of mind. This product uses very contemporary security features to make sure that my company's information is protected from potential hackers. So far I have not had any issues with security breaches or inconsistent access to my account.
I have not had any experience with this product's refund policy since I have not run into any issues that would require me to use it. However, it seems as if the company will work with me to make our relationship work. I filed my taxes electronically so the experience is very user friendly and easy to understand. My business is not too complex so the filing experience is always clear cut and not complex.
If I got stuck on the software, I could call the toll free line to get help, or send them an email. I thought that was helpful because sometimes you aren't sure of what to key in. I felt confident that my data would be secure. They have the latest technology to keep my data encrypted, and I was not too worried on that part. The refund process I thought isn't as fast as it should. I think there is more room to improve on the return process. It takes time to get to the customer service for this issue. It is straightforward in that you put in the data that it asks for, and you do get a sense that you are following the right procedure, but there are times when the software gives you an error that you do need customer service to understand.
This was by far the best customer service simply because of the knowledgeable staff they have. Should you run into any problems with your taxes the help button is right there and all you have to do is hit the button. It's almost like you have your own security team right next to you while you fill out your taxes. I felt in no danger of any foul-ups or any threat to my security while doing my taxes. This is the best part. They tell you right then at the finished of filing your taxes what the outcome is and should you get a refund they tell you how much right then. I am not that experienced with filing my own taxes but I just followed the easy steps and finished filing my taxes with no problems at all. Believe me if I can file my own taxes with no problems anyone can.
I had a slight problem, called them, and they worked hard to correct the problem. Good customer service. Their data security is great, I feel very comfortable using their service knowing my account will be protected. The refund was prepared and submitted in a quick period. Got my refund in a very short period of time. Would recommend if you want your refund done correctly and refund fast. The filing was done online and submitted immediately and was done very easy. Just sat back and waited for the refund to appear in my bank account.
Customer service got me through any technical difficulties. It was kind of tough but I was able to get good service and instructions. They were polite and courteous. Everything was secure and I felt safe using the software! I felt comfortable giving my information up with no threat to hackers and other issues. It was a great experience. I'll definitely do this whole experience again.
TaxAudit.com Company Information
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