- $0 to $359 for federal; $0 to $54 for state
- Number of plans
- In-person services
Intuit TurboTax offers 12 different options for tax preparation, from completely DIY to virtual assistance to full service.
For a limited time, filing a simple tax return is free with live assistance or with the full-service option. Those with itemized deductions like real estate tax or charitable contributions will not qualify for the free service, but DIY pricing starts at $59 for federal and $54 for state, though the company offers promotional pricing sometimes to make these prices $15 to $20 less.
The live full-service option connects you with a tax expert to do your taxes for you. You can choose your tax expert, upload your tax documents using a guided checklist and meet virtually with the expert through a one-way video. Your tax expert will not sign off on your taxes until you are ready. This option gives you the benefits of using a tax expert and online filing, but it is costlier than the other options.
The deluxe full-service option costs $259 to file federal and an additional $59 to file state; even with promotions, the service will still cost you over $200.
When filing online directly from the TurboTax website, you do not need to pay for the service upfront. Instead, you can pay from your federal tax refund without paying additional fees.
All services come with a maximum refund guarantee and 100% accurate calculations guarantee; if the company makes an error, it will pay any IRS penalties.
Features we liked for Intuit TurboTax include the following:
- Virtual tax expert option
- Past tax information saved
Before choosing Intuit TurboTax, consider the following
- More expensive than competitors
- May not be able to connect with your tax expert year round
Many customers have trusted Intuit TurboTax for years and love how convenient it is to have previous years of taxes stored and easily accessible through your account.
One Nevada reviewer said: “Our experience with the software has been great. The live support we received was just the normal live chat that is available online — we did not pay extra for support. It is possible that closer to April 15, they are harder to reach, but most of the year they are there very quickly.”
The most recent complaints are from customers who have used and loved TurboTax for several years, with one reviewer even using it for 35 years. However, these regular customers have since experienced issues with refund problems or have complained that the programs cost too much.