Intuit - Quickbooks

Intuit - Quickbooks

 2.5/5 (1824 reviews)
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About Intuit - Quickbooks

Intuit Quickbooks is accounting software for small and medium-sized businesses and people who are self-employed. Quickbooks lets you connect your bank account to easily categorize transactions and sync with popular apps. The company’s financial tools also assist with invoicing, payment reminders and direct deposit.

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Intuit - Quickbooks Reviews

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: March 10, 2023

More than frustrating for my customers that they now have to pay $85.00 a month for a Forced Subscription with features they don't even need! Moving all my clients to Businessworks! Intuit has made a huge mistake and their customer service is in the dump too!

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 1, 2023

Very disappointed with Intuit's business model. For years one could defray the cost of the product by simply renewing only after your version was no longer supported (avg 2-3 yrs). Beginning 2023, one is forced into an annual subscription "service" just to use the product. Price has doubled (yr over yr) with junk features designed to imply value, but most users will never use (data back up, full support*, full pc data protection). In addition, Intuit has been a la carte priced for additional modules like payroll, which do not offer full access to report items to run your business.

Beware if you consider any Intuit QB product - intro costs priced to get you started, thereafter the business model is to soak you for as much as they can. *Online or phone support is nearly a joke. In the few times I have called over two decades, support has not often been helpful. One agent clearly paid by the sale as he did everything he could to avoid answering direct questions on modules being pushed/sold and if they were REQUIRED to use the base program. Beware unsolicited sales calls or emails suggesting you have to "renew" this or that... to keep using QB (implied). Let the program tell you your sub(s) have run out for the features you have purchased.

If you are a very small business beware you will HAVE to purchase features you just will waste money over. If you are a 1-2 employee company there is no "lite" version to do basic accounting, issue POs, run payroll, etc. The software is designed for non-cash basis businesses of 5+ before the automation offered returns any real value. One has to think that if companies can make money ($300 or more) selling you comparisons of Intuit products, then Intuit has intentionally over complicated their suite of offers. Will be searching for a replacement to QB as they have out priced their usefulness and no longer return a reasonable value for the price.

10 people found this review helpful

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    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 14, 2023

    Intuit's customer service can be extremely frustrating and time-consuming. Long wait times on the phone and unhelpful responses from customer service representatives are incredibly frustrating, especially when trying to resolve urgent issues related to financial software like QuickBooks. I've also been frustrated and disappointed with the lack of follow-up and poor communication from Intuit's customer service. Often times their support tools are glitchy and result in having to explain everything all over again multiple times when trying to achieve resolutions.

    Overall, poor customer service from Intuit is a frustrating and stressful experience for users who rely on their software for their business needs. It is important for companies to prioritize customer satisfaction and invest in training their support staff to provide helpful and efficient assistance to their customers. Unfortunately Intuit is not this type of company and I fully intend to never use them again even though they have the most versatile software solutions.

    12 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 2, 2023

    INTUIT HAS THE WORST CUSTOMER SERVICE. WORST CUSTOMER SERVICE! Our company switched bank accounts. During the time of the transition, Intuit Online Payroll attempted to withdraw a payroll tax of $1.85. This prompted Intuit to put our account "on hold" and I have spent 4.5 hours on the phone with Intuit customer service. I have followed every email direction they have provided. With penalties and fees, the $1.85 withdrawal required a wire payment of $265.35 plus the wire fee of $25.00 from my bank. That was 3 days ago!

    I received an email from Intuit that said, and I quote, "your account is now active and no longer on hold". This is NOT true! Our account is still on hold. There is NOT A HUMAN being that you can speak with that can correct the situation. I asked if I could speak to someone and I was told, "There is not a phone number for you to speak with anyone in that department." Then I sat on hold as the Customer service rep entered a report. I also had to listen to the smoke alarm chirping in the background for over an hour! I can't believe a company this size has customer service that is this horrible. I am also filing a complaint with the State Attorney General regarding Intuit. Date of experience: January 30, 2023

    13 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 25, 2023

    Our company has used Quickbooks for many years, we started out using Desktop and switched to Online in 2022. Any time I have had an issue in the past it was extremely difficult to get any help resolving the problem. Against my best judgement we switched to Online thinking it would make things easier and the customer service rep we spoke with assured us that all our data would be transferred seamlessly. The thought of having to set up an entirely new bookkeeping systems seemed daunting so we switched to Quickbooks Online.

    The transfer process was not easy and seamless, we ended up having to spend a few weeks on the phone and working to fix all the information in the system. Into the second quarter I started getting letters from the IRS saying that we owed money and hadn't paid the correct amount of payroll tax. I scoured our records and could find no mistakes. I have always submitted our 941s quarterly, w2s and w3 annually and never had a problem like this. Looking closer at the amounts the IRS said we were short made me questions a potential employees info that I had entered into our system, just to run numbers for one month. We ended up NOT hiring this employee and when I went to delete their information out of quickbooks it wouldn't allow me.

    At the time I selected "not an active employee" and didn't think about it again. I revisited this information in the system and thought it seemed like Quickbooks had possible reported it to the IRS erroneously. I called quickbooks and asked if our payroll information would be automatically sent to the IRS and the service rep assured me we had no settings on our account that would do this. After getting a second letter from the IRS the following month I called Quickbooks again and the customer service rep told me the same thing, no way our information would be sent to the IRS, we don't have that setting turned on. I asked to escalate the issue and have someone look into it further.

    I uploaded the letters I had received from the IRS and potential employee name that I had entered into our system and was told that a supervisor would look into the matter. I received an email a few days later saying that they could find nothing that would explain the letters I was receiving from the IRS. I had no success reaching anyone at the IRS by phone so I made copies of everything, wrote out what I suspected was happening and mailed everything to the IRS and kept a copy for myself. I didn't receive any more letters from the IRS.

    At the beginning of 2023 I was completing taxes and noticed that the potential employee that was listed as not on payroll and not an active employee was still pulling on profit and loss reports, it would not let me delete the information and this time showed me a message that the info couldn't be deleted because payroll information had already been submitted to the IRS! On top of this, myself and the other employees in our company received w2s in the mail that had been automatically generated by Quickbooks. This information was not accurate, as we had been finalizing corrections in our system and planned to handwrite the w2s as we always have done.

    I called into Quickbooks again. After explaining what was going on I was told AGAIN that there were no settings on the account that would be auto generating tax forms. I told the customer service rep that I was holding one in my hand that I had received in the mail so they definitely were sending them. I told the rep I had called in multiple times in 2022 about information automatically being sent to the IRS and was told it wasn't happening. I was then told that that it is standard practice, that quickbooks is legally required to send all information to the IRS.

    I asked why there were settings on the account to choose autogeneration of tax info and e-file if everything was sent anyway but I didn't get a straight answer to that. I stated that I wasn't getting off the phone until I could speak with someone that could figure out why tax information was being generated and sent out to employees and IRS if there were no settings on our account allowing them to do so.

    After waiting on hold nearly an hour the customer service rep told me that she DID see where we had a setting that was autogenerating tax forms and that WE turned it on and chose that setting and there was nothing she could do about it until February. She said that the system wouldn't allow her to disable it in the middle of tax time and that there was no way for her to correct the information that was already sent to the IRS and that I would have to amend our taxes on my own. I asked to speak to a supervisor and I am still on hold. I have been on the phone for nearly 2 hours. Quickbooks is beyond frustrating and I wouldn't recommend them to anyone.

    11 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 20, 2023

    I just received the absolute worst customer experience in the history of the planet. I have spent nearly 5 hours with a chat bot, a CS rep named John and another CS Supervise, also named "John" with zero resolution to my situation. This service STINKS. LOOK ELSEWHERE.

    11 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Nov. 16, 2022

    I purchased a Desktop Prop Plus product from Amazon that came with a one year subscription included. I paid for the product (the product comes with a CD). It was mailed to me and I loaded it on the computer. I then didn't use it for a few months and when I tried to, they had canceled my subscription and now wants $540 Plus. They say I never paid for it although I have my receipt and and bank statement to show it cleared. I have spent 5-6 hours on the phone and they refuse to let me use the product I paid for. When I said are you telling me Amazon never paid you for this product, they were very quiet and repeated I'm telling you we were never paid for this. There needs to be a no star option.

    17 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 8, 2022

    Quickbooks lost my data. I had Quickbooks, Small Business, and Accounting on one of two Windows 10 similar computers I bought about 7 years ago. I update both to Windows 10 with QB on one and the other had Quicken, using the original disk. The QB computer crashed, but I had the backup files on the other computer. So I got my QB disk and attempted to load QB on the second computer, but it would not load, saying it needed flash. I called Intuit, they said to call Adobe who said it was QBs software problem and not theirs. I called QB back and their advice was to subscribe for close to 1000 a year and wouldn't confirm that it could read my data. They had no interest in helping fix the problem, but just a constant buy, buy, buy subscription.

    Of course, with the original QB and Quicken, you bought the software and you didn't have to upgrade. Now thru some glitch, they have installed, they've, tried to blame Adobe for the sudden failure of the original disk. So, you'll lose your data and they don't promise after the update that you can get it. I've found a new accounting software, and I'm going to cancel my Quicken and transfer the data ASAP. Don't depend on Quick Books Small Business Accounting. You'll lose your data.

    11 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: Nov. 2, 2022

    Horrible blood sucking organization. Expect them to steal your data then charge you insane prices to access it. You will never be able to transition to new software because they refuse to give your information back. Then they sell your info and make a killing behind your back. Unethical criminal scumbags who could care less about their customers. Count us in on the class action lawsuit!

    20 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 31, 2022

    I have 2020 desktop edition. I purchased payroll addon - they attached it to the 2010 version I had 10 years ago. I tried to get this corrected and was told it was too late to get it for the 2020 version because the 2023 version was out and I'd have to upgrade. Cost? Almost $800 and that didn't include the payroll. We're a small company. That's outrageous! I'm doing all the work on MY computer. Of course online is cheaper - that's the manipulative part. I don't trust them enough to put my employees' SS# online, or my bank account information. So here I am with payroll I can't use (not refunded yet) and no idea how to move forward. Customer service is a joke.

    19 people found this review helpful
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    Intuit - Quickbooks Company Information

    Company Name:
    Intuit - Quickbooks
    Website:
    quickbooks.intuit.com