Intuit - QuickbooksConsumerAffairs Unaccredited Brand
Our Quickbooks for Mac file became corrupted at some point during the past year. We then had to PAY for support, to fix their software issues. We found out only by trying to convert the file to accountant's copy (once ALL the books were done for the year and thousands of hours completed to do that). We called Quickbooks tech support, only to have to speak to multiple (non-American based) tech support "experts", HOURS of time on the phone ONLY TO LEARN that our file was essentially "critically corrupted" and unrepairable. Quickbooks software DID NOTHING to notify us of these corruptions that were apparently happening all along. I asked WHY didn't Quickbooks software NOTIFY us of these corruptions WHEN THEY STARTED?
Instead, we kept TRUSTING OUR TIME AND EFFORTS AND DATE to Quickbooks when all along there was problems that could have been addressed when they came up. They told me it was MY FAULT that we didn't "VERIFY DATA DAILY" for the past year. They refused to give us their employee ID number so we could hold them accountable for the interaction and verify that this was indeed the case. They even sent us a "FIXED" file that had over 6k in discrepancies in the file that they NEVER EVEN DISCLOSED THESE, saying it's "fixed" when clearly it was NOT. Needless to say, we will be moving away from Intuit and Quickbooks AFTER we spend probably WEEKS to go back through all the data to get it to our accountant. BEWARE OF QUICKBOOKS.
Tried to get clarity on a monthly fee which turned out to be a merchant account fee which I was not aware had been turned on. Apparently while you can activate online you have to call cancel. Tried calling several times but eventually took 40 minutes to get someone. They refused to give anything more than a 2 month refund even though they could see it was not being used, and then switched off the wrong account (which in a way was good as I did not know I had a second). The customer service analyst (Alyssa) and her supervisor (Katie) both maintained that position and the supervisor said she and her manager could be fired if they went outside policy and gave more than 2 months credit. This took over 2 hours on the phone to get to this point as every time they needed to do anything they would put me on hold for 10 minutes at a time.
Their customer service is comparable with the former Time Warner Cable. It takes 30-45 minutes to speak to anyone, then you are transferred to one of their depts, and at the end most likely your problem will still not be solved. VERY frustrating, I don't know how they get away with it.
I took advantage of a promotion and bought 500 wallet check envelopes before I was out of them. It took me a year to start using them. The glue was bad. No stick at all. When I called, they said that I was past the replacement warranty and would not send me ones with glue. So now I have to scotch tape 500 checks. Granted, I should have tested the glue immediately, but even so, the glue should not be useless in a year. I say it's a bad product so beware of Intuit glue and be sure think twice about buying through their discount promotions.
Will never buy any product from this company again!!! It sounds like a bad joke if it were not true: Bought Quickbooks in OfficeMax and tried to download it when I got home (No disk required, software is downloadable). The download process went well up to the point where it asks for the License numbers. When I started keying the numbers in, the installation program exited without warning. After several attempts with the same result, I called Intuit for help. I was told that in order for them to help me install the program, I had to buy some kind of a service package!!! Incredible, after paying hundreds of dollars, they expected me to pay in order to get the program to work. Bye Bye Intuit, I make sure we never cross paths again.
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Our co. left ADP and started processing our own payroll thru QB's online this year. This has been a total nightmare! They used to have a Chatbox but took that off early Jan. because SO many people had problems with payroll taxes. So you're forced to sit on hold on average 20 - 30 mins. And the absolute worst part of it is you get a "programmer" who doesn't have a clue about accounting or payroll taxes! And this is an accounting program!!! She didn't even know what EFTPS was and still had the nerve to continually argue her point... her point being she could not help fix the problem.
Mind you, the last time this happened they logged into my account and fixed it right in front of me. This is absolutely the WORST experiences I've ever had with QB's. Sad to say I've worked with the desktop version for several years with no problems... unfortunately when I took this job in January, they had already fallen for "how great it is"... only to find out very quickly. It's TERRIBLE! Now I sit with an issue that has to be resolved by the end of the Qtr and IRS said to call Intuit. Lol. Good luck with that. I'll try again sometime when I have patience and an hour to kill... and hopefully get someone with accounting knowledge.
I have been using Quicken for over a decade and have always been happy with the application. I was forced to upgrade to 2018 from 2015 and the performance went straight down the tubes. Entering transactions takes forever. It literally locks up the entire machine to where I lose my cursor and everything. I am a software developer and systems support myself and have tried everything I can think of. I have worked with customer service twice and they keep telling me to do the same things over and over again. I have the exact same problem on both my Lenovo laptop and my custom built desktop. I have spent HOURS working with this. DO NOT BUY! Looking for the best alternative to switch to.
QuickBooks support is horrible. I needed help aligning my checks to print correctly and the support person refused to help me unless he logged into my computer. He wouldn't even speak to me without doing so. I have confidential information on my computer and didn't want anyone logging on. He wouldn't even offer to point me in the right direction on how to fix it. QuickBooks doesn't care about their customers.
Save yourself the time and trouble, manually file your taxes with a real accountant. I was SO excited for the streamlining of the QBO (Quickbooks online) for my 2017. It seemed like smooth sailing until August, when a bug in their system stopped my bank accounts from syncing. The last 5 months I have had the most aggravating, time sucking, inept tech support experiences I have ever dealt with, and my issue was still not resolved and in fact made worse by one of the reps. I have wasted WAY more time dealing with these frustrating and unproductive tech support than I would have if I just filed manually (which I have to do now anyway). 7 different inept tech support experiences later, I have canceled my account and demanded a full refund.
QuickBooks Issue (February 7, 2018). Once again, I am having an issue with the annual fee for QuickBooks Online (QBO), that just keeps going up and up. I have been a QBO user since I started my business 10 years ago. Since that time, I have also added 3 more companies that I have done the books for. In the past year, one of those companies has decided to go to the competition due to the exorbitant price increases by QBO.
Since I was on the phone for way more than an hour (this was in January, 2017), they said they couldn't reduce my rate but they could extend my subscription for 3 extra months (15 months in all instead of 12). While that wasn't the solution I was looking for, at least it was something...and it is not easy to get ANYTHING from Intuit/QBO.
Fast forward to now. So, this year, it went up an additional 26% on my primary account that renewed near the end of January. AND the 3 months of extended service/subscription promise somehow disappeared as well. Really? This is totally unacceptable. So, I have had it on my "to do" list to call regarding this. Not surprisingly I had put off calling because it is like going to get a root canal. I called and I just hung up. 2 hours 28 minutes and 9 seconds on the phone, most of that time on hold...later...yes you heard me right...nearly 2.5 hours!
AND? Nothing resolved... They promised to call me back tomorrow. I got all the info I could out of the agent, including her name and ID number but who knows if that is any good. Before promising to call me back the only thing they could tell me was that one of my 3 accounts would have to be cancelled, reopened at a monthly rate (of $25/month) for 6 months and then back to the regular ($45/mo) price and that was it. They had paid me lip service about being a loyal 10-year customer and then that was their offer. Nothing for the other 2 accounts...nothing in writing...total BS.
I will say that there are now plenty of other options out there that can replace QBO. While the transfer/conversion to a new product might be a monumental headache, it will be well worth the pain and dollars of working with Intuit/QBO. I urge all disgruntled consumer of this product to hit social media with @QuickBooks #FedUp #EnoughIsEnough #HatesCustomers.
ProAdvisors pricing is higher than the promotional rate offered. The wholesale billing price is supposed to be a benefit to clients offered by ProAdvisors. Intuit however is undermining ProAdvisors' businesses by charging a less expensive price on their website. All ProAdvisors should get together and create a class action suit.
Where to even begin... I've been a QB Desktop user for 15 plus years. About a year ago I decided to switch over to QB Online in order to be able to access my company file remotely. WHAT A MISTAKE! Once the conversion was done it didn't take long to realize what a miserable POS this program is. After sitting on hold for a ridiculously long time to get help converting the online company file back to the desktop file, I was told that they CANNOT CONVERT the file BACK TO the DESKTOP version. Since I already had a couple months worth of data already entered into the online version, I had a choice to make. I could manually re-create the info in desktop from when I converted to online, or I could suffer through using QB online. My mistake was thinking that I could "live with" QBO. My advice - DON'T DO IT! You will kick yourself every time you have use it. Either way, it's a painful, miserable experience for which I don't have the time.
Here are SOME of my issues with QBO: Customer Service - it should be called Customer Dis-service. Good luck getting any real help, much less understanding what the person on the other end is telling you. While they may speak English, the heavy accent makes it difficult at best to figure out what they are even saying. Program Glitches - I really hate how the program takes multiple keystrokes to access something that used to take one or two. If you are used to the desktop version, you will really wonder what in the world the developers were thinking when they created the online version. It takes up so much more of your time to do anything in QBO.
Printing Checks - you need to print a check? If you're not paying super close attention, you will find that the check you clicked on to print isn't the one that pulls up. I've mis-printed checks numerous times because the program doesn't necessarily access the information you think you are accessing. Reports - if you need to see the detail behind any information presented on the report, be prepared to spend an exasperating amount of time generating additional reports in order to find the detail behind the data presented in the original report. I could go on and on. Again, if you are looking to migrate to an online accounting package, DO NOT MAKE THE MISTAKE OF USING QUICKBOOKS ONLINE. You're Welcome.
Your slogan "simplify the business of life" is not true. Intuit has managed to complicate it unnecessarily. First off, customer support is the worst of any large company, and that includes the notorious phone and cable companies that I have ever experienced. I am a small business Enterprise customer and yet no direct lines to its people. Intuit outsources its customer support to call centers (mostly the Philippines) and while they may be able to speak English, they do not completely understand. I had to repeat my requests and questions several times before I got any semblance of an answer.
No 2. Intuit, by default, puts you on an annual payroll auto-renewal-great for the companies, bad for customers. You cannot change this through Enterprise desktop app nor on-line. Therein lies the problem. It takes multiple calls, transfers, and hours waiting (not an exaggeration) to get to the right department. This is a total waste of time and hugely frustrating. No 3. Quickbooks keeps increasing the amount charged every year for payroll (I have the desktop enhanced payroll version). Why? Nothing new has been added. I have left three messages to a small business Enterprise representative I worked with last year (yes managed to get a number miraculously).
No 4. Just got off a call and was on the line for 1 hour (and another transfer) and still no resolution to my annual payroll questions, or trying to find out more about Enterprise 18 (which we have been considering upgrading from Enterprise 15). By the way, the website for Quickbooks Enterprise is experiencing problems so can't get info there. This has tested the patience of the most rational reasonable person. We may be going a different direction next year because of such poor communication, contact methods, and customer service.
I strongly would not recommend using QBO. Everyone I've contact about QBO is 100% incompetence. I signed up mid last of 2017 but some reason I was unable to upload details and save them, so I raise the issue and they said I need to wait so they can sort this issue out with the back end team which I was OK, this happen from day one. In the first two months I’ve emailed them several times and still no result but they were happy to continue take my money. I asked them to stop payment until they sort the issue out but they ignored it. I unsubscribe QBO and like I said they were happy to still take my money after I requested cancellation so I had to cancel my card.
They finally approved refund but I still today (Jan 2018) never received my refund and since cancellation. (After first few months into it) there have been countless emails exchanged but still no result. I emailed them just before refund was approved that I needed to update my card number but the lady name Vanessa ignored it and processed it anyway and close the ticket without responding my email but if I tried to updated my card I wouldn't be able to anyway 'cause of the errors occurred from day one. I open another ticket in fact several's tickets and another lady name Sheila and Rea said money is floating within my bank and waiting for collection. Mid 2017 to beginning of 2018 I have called my bank more than 4 times regarding this matter and been the same answer, no such thing is float and even my bank told me whatever card I may have or cancelled as long it still link to the existing account money will go through but it's not the case.
Two weeks ago I request a receipt documents from QBO and Rea just replied to me today asking I need to provide my bank statement to ensure that I don't have the refund. I am extremely disappointed with QBO with 6 months and ongoing of issues. They said they will compensate one month of subscription but see what happens. This matter still ongoing and will update you guys.
Do not subscribe to QuickBooks. I had my account for three days, and I have not been able to use it even once. I've now spent about 5 hours of my time just trying to log in before telling them to cancel my account. However, they now have refused to cancel it, and it is on my direct debit. I'm taking a breather before facing the inevitable hours of hold music trying to cancel my account/get this company off of my direct debit. They've gotten everything wrong from the get-go and seem entirely incapable of fixing it. Furthermore, the customer service representative seems to think that this is all my fault despite the fact that all of the problems are happening on their end. My experience with their customer support team have ranged from awful to godawful.
I can't describe how angry I am at the moment (Quickbooks Bank feed Sync Issue). I followed every step Intuit asked me to follow to have them tell me I am not listed on my account? Are you freaking serious? I am a single member LLC and have any and all information you want regarding my business. I am tired of these huge corporations being able to waste people's time and money. Go with Xero or FreshBooks and let these clowns lose market share.
I don't know where to start... I am on a Mac and Intuit has never, ever, ever really supported the Mac well. Now they have discontinued the desktop version of QB on the Mac in favor of the online version of QB. I have used the QB Online for the past year and it is a buggy piece of junk. Really terrible. The desktop version of QB used to cost $299, the online version (for the same functionality) costs $600 per year!!!
I tried to step down to the lowest cost online plan, but the only way to do that is to have a Windows PC and Explorer 10. So there is no way for me to export my data from QB online. I asked the QB tech support if he was sure, and all he could do was apologize. Even he knew this was a screwed up situation. Anyway, the list of complaints I have about Intuit on the Mac is really, truly long. I'll just end by saying LOOK ELSEWHERE. INTUIT HAS NEVER SHOWN THE MAC ANY REAL SUPPORT, AND IT IS GETTING WORSE.
On June 6, 2016 I paid $219.95 for the 2016 upgrade of Quickbooks. I purchased Quickbooks 2016 specifically for its emailing feature that allows emailing of invoices, reports, etc. through Microsoft Outlook. I would like a refund of my $219.95 upgrade cost because the product fails to do what it is supposed to do. With the most recent update of Microsoft Windows 10, Quickbooks 2016 emailing feature stopped working altogether. The option to reset the email in Company preferences is greyed out—it's as if Quickbooks is forcing customers into a subscription based model, even though I purchased the standalone version. The inability to email invoices is a huge problem and Quickbooks has done nothing to fix it.
On December 14, 2017, I called support and paid $59.95 for a one time support call which was supposed to correct the email problem. It didn't. I still cannot send invoices via the email address I've had for 25 years. I have used Quickbooks since 1999. What they did was charge for a service that did not correct the problem. Also, depending on who answered the phone, I was quoted from over $2000 to $59.95 for support.
I came down with Shingles, diagnosed on 12/17/17. If you have had the virus or know someone, you know how debilitation and painful it is. It was across my left breast, around my underarm to my spine. The oozing scabs that form and eventually dry up are painful, but the most painful is the on-fire nerve pain. I already have nerve pain from fibromyalgia, so this made it even worse! I took the QuickBooks to Office Depot on 1/17 and was advised I have to return to Intuit. I called on 1/18 (10 days past the 60 day return date) and asked for an exception. I offered medical documentation. The usual empty "I'm sorry but no" reply upset me. I'm still not over the nerve pain and was met with an uncaring, non-compassionate, scripted decision. I hear that there are competing products to QuickBooks now and will never, ever buy another Intuit product unless I am forced to. I hope they all get Shingles and suffer like I have for the past 6 weeks.
I used Quickbooks for a few weeks in spring of 2017 when I was taking a course in Quickbooks. I continued to be billed for QB well into fall and took hours to get it straightened out. I THOUGHT that would include PAYROLL which was not being billed at that time, DID THEY FIX IT? NO! Instead they started billing me for PAYROLL!! I have now explained to the third person who says kind platitudes obviously pre-written by the company about how sorry they are, but if they would only get it right they wouldn't need to waste my time with their fake apologies. I spent a couple hours in September and thought it was solved, so far today another hour.
I have been using Quickbooks for about 14 years. Every time it was time for renewal they would contact me to pay. In 2015 they started charging me twice a year. when I called to find out why I got the run around from everyone I would talk to. In 2016 I was finally able to get an answer, They had been charging me for two companies when I told them I didn't have two companies. That we have just one and it was DBA as and had same EIN number. I was told they would check on it. I received a call back and was told they tried to combine the two companies and when I did an update it destroyed my files, thank goodness I had done a backup to a external hard drive.
When they told me I needed to upgrade to 2017 I went to Sam's Club and bought it. Paid less money and had 3 months free support so in December we get a debit from my account for 712.00 for Quickbooks. When I called I Quit service and wanted a refund because they didn't have permission to debit my account. My advice do not give them account information or they will take all they can get and you will not get it back.
We use multiple companies within QB and find that switching from company to company is very time consuming. The additional need of a password make the whole process even slower creating a clear loss of efficiency. Considering moving to NetSuite if Intuit will not drop the password requirement or at least give purchasers the option to choose if a password is needed. Not really necessary for a one-person user.
I was using QuickBooks Desktop (PC version) and really enjoyed it. But they eliminated the ability to sync with my bank and I wanted something I could use on the go with a laptop between home and business. I have an iPad Pro and the online version of QuickBooks is terrible! I can't do anything on it- the screen doesn't scroll, or it doesn't fit, I can't reconcile or view or modify entries easily if at all. With so many iPads out there I would think they would create an app or software that is compatible with this equipment. I'm looking to change to another accounting app.
On 1/2/18 I was making a notation on one of my vendors. On 1/2/18 I had to make another notation on the same vendor, but it was completely gone. Every check I had issued to this vendor no longer had the name of the vendor as the Payee, rather it has two initials "ke" on every check all the way back to 2011. I called Intuit and spent over 50 min on hold, hung up on two times and finally when I did get a to talk, I was transferred two times, therefore speaking to 3 people, this all took 3 hours of my time. No one knew what to do. I have been through this before with Intuit too many times. I really think I have a virus in QBPro, not my computer, because I just had it worked on for two days and nothing was found. Any suggestions would be appreciated.
The only good thing I can say about Intuit Merchant Service is that they aren't scumbag shady that are here to steal your money. Alongside that, Intuit has a lot of work to do. First and foremost, their chargeback department is a nightmare. As with everyone else has been saying, hold times are 45 minutes plus. Wasted 1 hour and 1/2 on them to get documents which I requested. I became skeptical because I got the docs I wanted within 5 minutes, so now I have wait 24 hours? Something was not right and I knew it. 24 hours later came and that ** I was talking to gave me a the cover letter of the chargeback I already had!
Not only that I all the information on some chargebacks which would of won my funds back, but they immediately kicked them back to us with no explanation and refused to resubmit them. Not only that, normal credit card processing companies will give your money back immediately after you submit your response to disputes, not Intuit, they will hold your money purposely for over 2 months! They make the excuse, is the period of time the cardholder's bank can redispute the charge, so why can't you just debit the account again if they do, when none of my chargebacks go to a 2nd one because mine are indisputable when it shows clearly the buyer is attempting to commit fraud.
Their gateway is another joke. Be prepared to sit there watching the arrow go round and round as you manually process credit cards. 2 minutes and still nothing. And on top of that everyone has their own gateway that will process credit card automatically, not Intuit, they are too cheap to put something that will automate everything and save people time and money. If you don't have a lot of chargebacks then Intuit is an Ok service. If you deal with online stuff then you're going to get a chargeback here and there and that's where the trouble starts with this company. It seems everything is going downhill with this company.
I bought the second license of Quickbook and asked Beverly Lang for a 10% discount. She said she cannot give a discount unless I must open a merchant service from Quickbook. I got Wells Fargo service me already, so I did not want to open one more. I agreed to purchase one more from her and she charged me on my credit card. I have just found out before Christmas that she charge extra $100 plus Texas tax = $108.25, and she refused to refund based on her mistake that I kept her email to prove. I do not think anyone should buy from her. To me, it is fraud!
I was shocked to receive a credit card renewal email without any contact information. No phone number!!! I have been a customer for many years (too many to count), but this year I don't need their TurboTax software (various reasons). So, I want to cancel my renewal, but there's no phone number to do so. I tried hitting reply on the email, but "Address not found". Of course! I visited their website but no contact information. Finally I try one of their other products (Accounting Software) and there I find a number for Sales. So I try that and after a long, convoluted menu, I finally am able to talk to a real person, who gives me a couple of numbers to try! Why do companies make things so difficult? They're not fooling anyone!!!
Upon submitting a credit card payment through Intuit payment system I received a blank page response. After about ten minutes of trying to get answer from their electronic system I got phone number of their customer service. Wait time was over 45 minutes; the help desk attendant attitude was horrible, as she refused to accept Intuits’ responsibility for obvious bug, try to rectify the situation, give her name, or escalate the issue to her supervisor or other group…
Jan 4, 2018 tried unsuccessfully to open Quickbooks Premier - Retail Edition 2015, went through the repair program 6 times and 3 restarts. Called Tech support and was informed that the program is only good for 3 years and they tried to sell me an overpriced upgrade. I purposely have not upgraded because of my dissatisfaction with Quickbooks, but now am forced to spend $400 for an upgrade at access my data... this smacks of APPLE and the iPhone battery degradation issue. Obviously has a timer/clock built in so it will not work after Jan1 three years from the edition date. Found an upgrade at Sam's Club for $100 less than Intuit could accommodate. Quite unusual they can't even beat their own retailers!
I am a bookkeeper for three different companies and dread when I have to call QuickBooks. I was on hold for 55 minutes waiting for tech support at one business and then got hung up on. After an additional hold time of 40 minutes I finally got someone on the line. Once they are there they are on, they are usually very helpful, but I found out, after hanging up, that the problem was only half fixed and had to hold another 45 minutes to get through. For another business I wanted to add a user and found out I couldn't do so because my Premier version was going to be retired and I would have to upgrade to the 2018 version at the regular price as a new customer. There is no reward for being loyal to this company. Hire more people Intuit! You obviously need more techs and how about an upgrade discounts for those of us who have supported you all these years.
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