Intuit Quickbooks Reviews

I have used Quickbooks for over 15 years but we are now looking for a new software program to do our payroll and probably our accounting software. On July 1st Quickbooks made a policy that no longer allows us to pay our own payroll taxes. Instead, Quickbooks takes the taxes each time we run payroll and holds them until they are due. Meanwhile QuickBooks gets to collect interest on my money and I no longer get to! Is this even legal??? QuickBooks withdrawal funds from my account today when these taxes are not even due until February 2027!!??

We have used Quickbooks since we started our business in 2016 but we are now looking for an alternative software program to do our payroll. On July 1st, 2026, Quickbooks made a policy that no longer allows us to pay our own payroll taxes. Instead, QB takes the taxes each time we run payroll and holds them until they are due- meanwhile QB is collecting interest on our money! How is this legal?? Some of the taxes QB took from us on July 8th, 2026 are not due until Feb 2027!!! I DO NOT recommend using Quickbooks. I am very upset with the changes that have been implemented with payroll taxes. It seems highly illegal and I hope to see a class action lawsuit against this company.

I am so disappointed with Quickbooks Online. I hate the bombard of advertisements. It is annoying every single time I open, re-open QuickBooks especially when every renewal the cost is constantly increasing. Last year I paid $1,242 for the premium annual subscription in a single transaction to save. This year my renewal is $1,512 – NO WAY! I have been with them for years, since desktop having other accounting options. This year is my last year 2026. I will try REI Hub that works wonderfully with TurboTenant or Zoho Accounting, I’ve used their Invoicing successfully for many years. I HAVE OPTIONS and it’s time for me to move away from the manipulation of QBO. Bye, Bye! Vajk Properties LLC

Poor customer service. You don’t get to speak to a human, only to an AI that doesn’t understand what you’re saying. Worthless company with an app that doesn’t work.

On July 1, 2026 QuickBooks automated tax payments to federal and state agencies. They are drafting all tax payments on the payroll date and holding our funds until the due date of the payments. On July 3rd (our first payroll date after July 1) they drafted federal and state tax payments due on July 8th, accrued state unemployment tax payments due on November 2 and federal unemployment tax payments due in Feb 2027. They are holding our funds and gaining interest on them and we are not. This must be illegal and they need to give us the option of making our own tax payments or drafting them 2 days prior to the due date. We will be searching for new payroll software immediately and will report this to every regulatory agency we can find. There is also no way to discuss this with anyone at quickbooks except through a feedback button or online chat. This is absolutely unacceptable by all ethical standards!

QuickBooks Online's new automated tax/filing system is terrible. Quickbooks should not be able to take money that it not theirs away from small business owners and hold it where we cannot access it. This is borderline theft. And, how I'm I supposed to trust that they will actually pay our taxes on time and accurately? QuickBooks needs to change this to stop taking money and control away from the business owners who use their product. We will be looking for other options because this is absolutely not ok. We've not been loving QuickBooks for quite some time, and this makes it 100 times worse. Not a good update! They need to give us a way to opt out of this change! It's truly awful!

The wonderful Quickbooks has implemented a new tax payment system that now takes Federal unemployment payments in July of 2026 that are not due until February of 2027 and placing it in a holding account. Customer service insists that Intuit is not making money if this is the case and they have 10000 customers at 42.00 per customer it is $420,000.00 that they are holding for approximately 8 months, but they are not making any money??? I asked if my money was in a non interest bearing account and was not given an answer. Quickbooks would not issue a refund either. You would think that quickbooks attorney's would have come up with a better solution to the withdrawals from customers' accounts. This sounds like a class action lawsuit to me.

I would give it zero stars if possible. I've used QB Online for several years now. For the most part, no problem. Every now and then something will upgrade, maybe a bug, but it will be working again correctly within a week or so. Now, all of a sudden I have several issues with receipts. Some that I have saved from email as a PDF that never had an issue before, are now not uploading under receipts. Others that I just took pictures of and uploaded from my phone, show up for me to match.

After 20 years with QB Desktop for my small business I attempted to cancel my subscription which had auto renewed approx. 2 weeks earlier and obtain the 60-day money back guarantee for the following reasons, the annual subscription cost had ballooned to $1,220.81! I followed the online instructions to cancel my subscription; however, in order to receive the refund I had to either call customer support or use the online chat. I attempted to use the online chat, which navigating to it for cancellation was a confusing process, to say the least. After providing my credentials for the 5 time, the chat tried to sell me a lower subscription services to maintain access to my records. I declined, stating that QB policy which is stated on their website clearly states that I would have access to the data for 1 year after cancellation.

Initially I was excited about converting to QB's online from desktop (I've had three companies on desktop for over 20 years), what a huge mistake. I will be cancelling my online subscriptions as they have zero support, when you get someone on the line they do not know what they are doing, they state that they'll put you on hold for 3-4 minutes to do research and come back with no help. My sales guys has not returned a single email, even after he responded to my email where I listed all the issues I had and he said that my frustration is completely justified and he would escalate to a senior onboarding management team member. I had used online QB's in the past and had no issues, but it is completely different now.

If there was a zero, I would use it. Quickbooks online payroll has lost one of my employees. Just gone. I've been told to wait for the engineers to fix the "code break" that happened during one of their weekly updates. I have spoken to customer service 4 times now and am being told to wait on the engineers. Was told by Adalberto, a supervisor, at the next level help team, that he was the top of the food chain as far as it goes for customer support. How does a billion dollar corporation lose my information and not have back up to be able to provide it to me? I can't take my payroll business anywhere else at this point as I have no historical information for my one employee. Their prices have gone up and their customer service is nonexistent. What a joke they are.

I have used QB Desktop for over 40 years. I love it. What I don’t agree with is you don’t have an option on keeping an older version. You have to pay for a subscription every year. I’ve sold my businesses and will only be able to access as Read Only for one year. Government requires a 7-year period for audits. I do not want to pay $1800 a year to keep files. The program and data are on my computer. I own it. Why do I have to keep paying? Does not seem right.

I was forced to switch from desktop (which I have used since 1995) to online and the product is horrible. Everything takes twice as long, and the automatic tax withholding is problematic. Intuit has the worst support. I have been on several phone calls, and I am currently on the phone for over an hour, and they refuse to fix my issue. Do not purchase. The product is way overpriced for all of the hassle. Very dissatisfied customer.

OBJECTION to Mandatory Auto File & Pay Requirement – QB ONLINE. I am writing to formally object to the recent change requiring businesses to enroll in automatic tax filing and payment through QuickBooks. This decision is UNACCEPTABLE!!!! As a business owner, the responsibility and authority to determine how and when taxes are filed and paid should rest entirely with me—not be dictated by your platform. THIS IS MESSING WITH THE CASH FLOW OF MY SMALL BUSINESS!!!!

I have been shorted bank deposits and now I am being charged for account support for inquiring about withheld deposits to my bank account. 10/10 do not recommend.

Horrible company. Locked me out of my QuickBooks 2021 desktop and basically offered me a very expensive online option or I was out of luck.

Beware. While I am satisfied with the QuickBooks product so far, I am very unhappy with the bank that poses as a QuickBooks bank called Greendot Bank. When I opened my QuickBooks account, I was offered a checking account with a debit card to charge my Business and integrate with my account. I thought that Intuit was reputable, so I opened the account. When $2,070 was stolen from my account, I learned that they use a bank call Greendot.

Intuit has really caused me a lot of stress. They opened an account and were suppose to close it but for over a year they are unable to close this fraudulent account. They charge our bank account every month. Every month I am spending 1.50 hrs or more trying to get this account closed and get our money back. Really has gone on way too long. How many people get charged and never notice. I am so tired of dealing with this.

We had a data breach from QuickBooks. They pulled 2k a day from our business account, we had to cancel bank account due to their fraud and now they want to charge us stop payment fees too on 4 dollars due to their breach.

I have used QuickBooks for over 20 years. When it works it is great. Unfortunately, if you have a problem, it is the worst. Even simple problems can take 4 or more hours of inexperienced agents on a support phone call. The Support is horrible at best! One time I spent over 40 hours getting a problem resolved. Every time I called about a problem, the agent says "can I put you on hold for 3-5 minutes while I check my resources". This means they don't know what to do. I have to keep calling back until I get lucky and actually get someone that knows what they are doing. Today I was on the phone for over 4 hours to support only to be told to send them a message through the "help>send feedback>bug report. I have sent messages this way before and have never had a response. I would suggest staying away from QuickBooks.

OBJECTION to Mandatory Auto File & Pay Requirement – QB ONLINE. I am writing to formally object to the recent change requiring businesses to enroll in automatic tax filing and payment through QuickBooks. This decision is UNACCEPTALBE!!!! As a business owner, the responsibility and authority to determine how and when taxes are filed and paid should rest entirely with me—not be dictated by your platform. THIS IS MESSING WITH THE CASH FLOW OF MY SMALL BUSINESS!!!!

I have had nothing but problems dealing with Intuit and Quickbooks! I strongly suggest to avoid this program. Worst program I have to deal with.

My account on the platform is fundamentally broken. The account spontaneously moves transactions around and creates new accounts in my chart of accounts. We can't process payroll, reconcile our books or basically function. We are being held hostage by the platform and the problem is that ticket resolution doesn't happen. They "escalate to the development team" which then does nothing. I have tickets that have been open for weeks and months - no help, no resolution, nothing. I even pay for their "Live Experts" service - they are also unable to do anything because of how broken the account it. If you can avoid this platform, avoid it.

Beware of a terrible customer service when you are about to sign up for QuickBooks Payroll service. The word "service" is not in Intuit's vocabulary and customer service is especially a non-starter with this organization.

UGGGGG!! I would give a zero but I do like some of the features to QB for small business. Today I am questioning if that is even worth the absolute nightmare of the last few days in trying to deal with something on our account. Do the online agents have ANY training? Do the online agents even work for QB or are they something like a rent an office space by the day?? I have spent countless hours online and on the phone trying to rectify something and truly think that I have a bald patch!! The customer service, AKA Help, AKA Support is absolutely atrocious! 17 online agents in two days, no word of a lie...I repeat, 17 AGENTS IN TWO DAYS and not ONE of them could do anything for me. Oh and this is just online, I have also phoned a friend on this as well and they couldn't help me either! Girl, don't do it, it's not worth it...DO BETTER Quickbooks Canada, do better!

Their underwriter misspelled my company name during the verify search. Could let find it in public record, so they froze my company account and transactions. No notification or phone call. This stopped our jobs in their tracks with no funds, as they were holding our deposits and payments. They have thrown off our job schedule. And we are now funding these jobs from our pockets to keep the company going till they release our money.

I've been using Quickbooks since early 1980's. I always liked it. This Quickbooks online now is a piece of garbage. I don't really understand it. It seems I have to do more to get done what I need. Very hard for me to use. The price is also getting out of control. I am 82 years old and still running my business that we started in 1980. I don't understand why you have changed so much and for the worse. I do not have a receipt as I ordered online very recently thru Quickbooks. Do you furnish a tutorial for using this. I would appreciate one. I would not recommend it to anyone now. I always had Quickbooks and then Pro and wish I still did have it. But I understand they are not going to support it any longer coming soon. Not a very good way to treat a LONG TME customer. Would like to hear from you about why all the unnecessary changes.

Thank you everyone for the options as I will be needing them as well. I recently received the notification that we are required to switch to automatic payroll tax payments and filing by July 1st. What they left out is that they would be pulling all accrued taxes (even those due 9 months from now) from my bank the day I switched. I was lucky that I had just moved funds to my payroll account because they only said they would pull payments when they were due and the only notice that they would be pulling these funds was an email the day they pulled the funds. They gave me no time to move money should I have had to. I called to ask about what had happened and why we are being forced to used their auto tax pay system. I was told it was in the best interests of the clients. I find it hard to believe that taking the option to file and pay my own taxes so that I can collect interest on what I owe for the 9 months until it is due is in my best interest.

Quickbooks Online warning! If you are interested in Quickbooks Online, take a step back and do NOT even give them the chance to rip you off! First off, the online is garbage! The software sucks! Support is horrible! Also, if you do decide to go with QBO, make sure to uncheck the "INSTANT DEPOSIT" that is pre selected for you so they can rip you off without you even knowing until it is too late! I lost over $800.00 because of the option that was selected for me automatically!!! Yeah, they DO NOT TELL YOU THIS! AND THEY WILL NOT GIVE YOU YOUR MONEY BACK!! ** SCAM ARTISTS!

Do not use Intuit for any of your business needs. The online version sucks. The Desktop version is great, but they rip you off every chance they get. There is no privacy with this company. Do not trust them. You can never delete your method of payment. I tried to stop all services, and they kept taking money from my bank account. The overseas customer service are absolute **. I officially retired because of Intuit.

Objection to Mandatory Auto File & Pay Requirement – QB ONLINE. I am writing to formally object to the recent change requiring businesses to enroll in automatic tax filing and payment through QuickBooks. This decision is unacceptable. As a business owner, the responsibility and authority to determine how and when taxes are filed and paid should rest entirely with me—not be dictated by your platform. Forcing enrollment in Auto Tax File & Pay removes that control and overrides a fundamental business decision that has always been ours to make.

Quickbooks is by far the worst customer service team I have ever dealt with on a personal or professional manner in my entire life. What should have been a simple fix turned into a 3 week project due to being told different things by almost every single rep. They have no real knowledge of how Quickbooks works, they give cookie cutter answers out of a scripted book that leaves customers with unfinished problems. They should be ashamed of themselves for hiring people who have zero knowledge of this software. It's like every rep who works there got their job from a cracker jack prize. Absolutely astonishing the incompetence.

I spent two and one have hours today on the phone with a Quickbooks Desktop Customer Support representative concerning what should have been a simple fix. I have been a Quickbooks customer for over 20 years with relatively few issue. Suddenly my check printing has an alignment issue. I can get the first of three checks on a page to align using the printer setup routine, but the second and third checks are totally misaligned. I have researched the issue and tried several methods recommended by Intuit to fix the issue, bit none have been successful. So I called Customer Service for assistance.

I have been using QB for 11 years. Last week QB decided to take a payment from my customer of mine without my permission and is now holding my money hostage until I signup for the ability to have my customers pay directly. I am NOT OK with this.. I called customer service and both level 1 and level 2 could only offer to sign me up or refund the customer. NOT GOOD BUSINESS..

My QuickBooks Online account (Case #**) has been deactivated, and I am unable to access it. The system does not recognize my email or phone number, effectively locking me out. Customer support has been consistently ineffective. Entry-level representatives repeat generic self-help articles that do not apply. After lengthy calls, I am occasionally escalated to someone who can identify the issue but has no authority to fix it.

QuickBooks is forcing businesses who use their software, to allow them access to your business bank account and credit card accounts to pay our bills and our liabilities. This is information that QuickBooks should never have, especially since they hire foreigners from all over God's creation. QuickBooks can't handle customer service issues effectively and have no business in our bank accounts. I am sure there are Federal anti-trust laws being violated here. I will NEVER allow QuickBooks access to any bank account.

I am posting this complaint here because I get no response or intelligent answers from Quickbooks Support. I would rate them a Zero if I could. They are negatively affecting my business and over 50 employees. There is no excuse for this type of incompetence. This is a payroll compliance issue involving incorrect W-2s past the federal deadline. I need immediate escalation to Payroll Tax Escalations or a supervisor.

Intuit/QuickBooks may believe they are too big to fail but trust me, when you are this grossly negligent, customers will give up on you. This is especially true when you send customers emails demonstrating your inability to maintain proper records and revert to old, expired charge card numbers after the records have been updated and payment using the new CC# were successful. Then, when attempting to comply with the company’s urgent order to provide this information a second time…the darn webpage you are directed to won’t open. https://camps.intuit.com/app/selfservice/index.html#claimAccountSignin

We have been a long time user of Quickbooks and have been happy. Recently we decided to change to QB on-line, and I regret this choice. The data transfer was not accurate but they said this was a normal issue and they would help us clean it up. A month later and 25 tickets in their "system" we are still waiting for a phone call and assistance. When you need help you are forced to call into their large call center and beg for a callback that never comes. I cannot imagine customer service could be any worse. I would give them negative stars if it was an option.

This company has been nothing but a nightmare, The president of our company passed away (my father). The company is still operating in my name but they shut off all payroll access on New Year's Eve day with no staff to get me online again, 35 hours of phone calls to retrieve my billing, year end tax docs etc... Now they started paying my taxes for me out of my bank account when they want to and not when I want to and they tell me there is no other option.