Intuit - Quickbooks Reviews

We've walked through all of the usual basic steps: check our licensing, clearing browser cache & cookies, deleting then re-adding the user, using different browsers (even mobile) - to no avail. The link simply does not work. On the support call today, we were told there will be a resolution on September 22nd. That's four weeks without our user being able to perform their duties.

In July 2023, without any prior notice or explanation, QuickBooks Online disabled the Time and Expense Entry option for new employees/users. This abrupt change not only disrupted our operations but also left us scrambling for answers. Since then, we've reached out to their customer support over seven times, dedicating more than 2 hours on each call, hoping for a resolution. Each interaction has been a repetitive cycle of trying the same workarounds, being reassured with promises of fixes in the "next scheduled update", only to be met with continued inaction.

The most disheartening part is the realization that we've invested tens of hours on support calls, only to be taken through the same ineffective steps, time and time again. It's as if there's a script that's being mindlessly followed, without any genuine intent to address the underlying issue. Paying over $2,600 annually, one would expect a certain level of professionalism and consideration. However, QuickBooks Online's approach of unilaterally removing or disabling crucial functionalities without informing its loyal customers is not just unprofessional but also deeply unethical. It's a stark contrast to the service standards we once admired. We pen this review with a heavy heart, hoping that potential users tread cautiously and that QuickBooks Online re-evaluates its approach to customer service. It's disheartening to see a platform we once championed become a source of endless frustration.

If the bank says I have $40k in an account, but QB says I have $10k, I am in big trouble. This makes QB practically worthless to me. So now I can't rely on the product to accurately tell me my bank balances. Unless you have lots of extra funds in your account to cover for the discrepancies, relying on QB will have you bouncing checks left and right. After so many many phone calls to technical support, I've just come to the conclusion that they don't want to support QB Desktop. But instead of announcing this, their plan is to just let people get fed up that they abandon Desktop. I really loved using QB Desktop. I think most of the support staff is in the dark about this as well. Because I have not been able to find a comparable product, I just gave up and migrated over to Online Essentials (Funny that Online Essentials doesn't see to have a problem with missing transactions from Chase bank!).

So now I have accurate balances with the Online version. But there are so many things the Online version doesn't do! For example, I just spent 4 hours with tech support asking how can I import a list of 45 employees to my check register. Desktop allowed me to create an iif file and import it. The result is I have the date, check number, employee name and net paycheck amount in my register, which then matches up perfectly as a cleared check when I connect to Chase.

After 4 hours with tech support, the tech people finally said, "the online version doesn't do this". This is really really sad for a couple of reasons: 1) tech support wasn't able to tell me this feature wasn't available. It took them 4 hours to figure this out??? and 2) It's not a big technical issue to import a file. QB allows you to import a bank statement, but not other files? QB management just doesn't care! It is so easy to provide this option. Bottom line I have concluded is "they just do not care". Not sure if we can shame them into responding, but management deserves a big fat ZERO rating. They have ruined all the goodwill from me. I hope somebody with an ethical backbone buys the company. But again, I'm somewhat happy to see that I'm not alone in my frustration! Keep posting everyone!!!!

I canceled my subscription Aug 2023 because they are not sending me any financials for 2022. And now they are stating since I canceled my subscription they cannot work on my books at all or provide me my LAST YEAR financials. I have videos confirming all bank statements were received by QuickBooks and they still refuse to send me my financials until I resubscribe to the service. Because I already paid for them. They never provided me any financials for 2022 and 8 months in 2023. Meanwhile the bookkeeper is in receipt of all my financials. They refuse to send me my books from 20 months ago. They want me to continue to pay $200 in advance to be 20 months behind.

This is fraudulent. To intentionally delay the books by 20 months to keep collecting $200 for Bookkeeping service. This is a scam. To make small businesses pay $200 in advance $200 x 20= $4,000 I paid and now QuickBooks is saying because I won't continue to pay 20 months in advance they cannot provide any financials because I need to have a active current subscription in order to receive anything. This is a scam. Why would small business pay $4,000 receive no services then get demanded by quickbooks to continue to pay $200 just so they can delay it 3 more months to continue collecting money for services. They tell you it's $200 a month in Bookkeeping but small business beware.

They tell you $200 but they delay your taxes by 1-2 years to keep collecting the $200. And if you cancel after paying in advance for 2 years they will refuse to send you any financials I got scammed. I have paid 20 months of books and quickbooks refuses to send me any documents because I do not have a active subscription. So they want me to pay $500 reactivation fee plus $200 more per month and now we are 2 years behind. Consumer affairs legal needs to be aware of what's happening. Quickbooks is defrauding small business.

I was told that is the only way I can access online, and that this has never happened to anyone before. So out of hundreds of thousands of users, I'm the only one who can't access an account I set up... What? I'm angry and disappointed with Intuit, period. The process to establish me as admin takes 5-10 days after I submit my articles of incorporation and driver's license, after a week I've already lost. So 3-weeks will pass before I can even hope to access my accounting. What? Unacceptable period.

Before we (your paying customer) were given the opportunity to make our case in an attempt to stop payment back to the criminal who disputed the ACH after we had shipped his product and he took delivery, Intuit decided to join in on the criminal activity and refund the monies that were not owed to anyone but ourselves. After almost eight hours on the phone attempting to present the filed police reports and other evidence to Intuit and different representatives within, absolutely no assistance was rendered on behalf of your paying client. However every possible step was taken to render aid to the non-paying criminal dealing a virtually crushing blow to our company. A hindrance that we still try our very best to continue to recover from today with no thanks to your company.

There's many more details I could share, but what's the point, right? Yet you still try to make contact to get more business from me. I think not. Your company only needed to prove to me once where the loyalties lie. With the criminal, not the customer. That said, I can be bribed to change my opinion on Intuit for the small refund of about $15,000. Since Intuit likes to engage in criminal activity such as the money laundering previously mentioned, they should be able to refund my money without any remorse for the actions they would need to take to do so. It's only logical afterall