Intuit - Quickbooks
ConsumerAffairs Unaccredited Brand
We were forced out of QB Enterprise Solutions v.11 (a desktop product) in 2016, when Windows 10 was patched and our QB software suddenly quit. The new QB Enterprise was VERY expensive for desktop software, so we subscribed to QB Online Plus instead. The rep quoted $24 per month for 12 months, to be increased to $40 per month after that. We only have one user at a very small business, so it seemed expensive, but we figured it would be the best solution. In our 13th month, they started billing us $50 (not $40) per month, and I would like to go back to $40. I cannot reach them by phone due to a 37-minute wait. I am writing a letter to the Intuit headquarters and I just hope they will meet their original promise and not give me some legalistic BS about their "right" to change prices at will.
1/27/2017 I was forced into upgrading from 2015 to 2017 version. The agent doing the upgrade did not tell me there would be an annual fee of $299.95 per year. While performing the upgrade, Intuit managed to lose several of my company files that took 2 or 3 days to recover. I received a notice 12/1/2017 that my credit card # had been saved and I would be auto charged. Now QB is wanting to get on my computer and upgrade to a 2018 version which would require remote access - no way! The other option is still waiting in the wings. Bottom line, buyer beware. The company lies. This is fraud!
Unbelievable! I purchased Quickbooks Desktop Pro 2018. I installed it into my computer and began to input my information. I have rental properties and was wondering how to input the rental amounts. I called for support just to find out that "they don't really have support for free." They have "levels" that can be purchased for a fee. The last fee was $499.99 for technical support for their product! I cannot believe that a company that offers computer applications for sale, will not help you when you need it! I have never heard of such a thing! What in the world? So, if you ask my advice, make sure that you purchase a bookkeeping app that offers "FREE" support. I will make sure as many people know about this sham of a company! MY ADVICE: DO NOT PURCHASE ANY PRODUCTS FROM INTUIT! THEY CAN GET PRETTY PRICEY SHOULD YOU NEED ANY SUPPORT!!!
The worst company ever!!! On the phone for 5 hours and more just on one day! Others days it is at least 3 hours! Every day I'm on the phone trying to fix the mess they made when they transferred my account from desktop to online only to find out the rep lied! Then when transferred back to desktop it was never the same! DON'T YOU EVEN THINK ABOUT USING!!! WHAT A NIGHTMARE OF A COMPANY!!!
OMG-My PC crashed and I have older than 2017 QB Pro but still pay $400 per year (current) payroll and George tells me too bad...No help. Cannot reinstall. Must pay full price for 2017 QB Pro. What a sham! Shame on them. They charge too much to begin with. Giving Payroll order ref ** 1/14/17 for $468 and should run thru April. Cannot locate original QB Pro order. Old customer number is **. For what we pay Intuit, one would think they would allow reinstall...other even more expensive software like ESRI products do. Please speak with them about this!
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Quickbooks payroll is the worst. They have made so many mistakes with our payroll in the past year. This past Friday something happened to our direct deposit and the money never went into the employees' accounts. Today I tried again to talk to the rep. who by the way you cannot understand a word they say. Every time I ask to speak to a USA rep. I get disconnected. The rep basically called me a liar and said the error was my fault and I modified the reports. We are cancelling payroll service.
I just learned after spending $215.00 on QuickBooks Pro 2018 that I cannot open the company file provided by my accountant because he uses QuickBooks Enterprise 2017. I am told from QuickBooks Tech Support that there is no way to save a company file from Enterprise Editions in order to open in the Pro Edition. Needless to say, I am stunned at this revelation. There is no returning the Pro 2018 edition, so I am out the $215.00 and still cannot open my company files.
I am a CPA and have used Quickbooks for all of my clients. I got married and requested using their link to change my email, my name, my phone # and my corporate name. 1st I only had to provide my driver's license then it was the articles of amendment to my S corporation. I did as requested. They still will not address this now saying they want a complete list of all of my clients including their phone #'s. This is unethical in my opinion and I have copied my attorney on all email correspondence. I really prefer not to give them even one star; to me this would be a negative 2 review.
Like so many I am unhappy. Like all of you I too have experience with Quickbooks in different versions. Although I have had 2 great helpers and 2 bad in the 8 or so hours on the phone, with the funniest comment being, “no that should not occur, and oh yes it is very very bad, and I don't know how to help with it”. The intoxicating campaign promised mobile applications, mainly bedazzling with the “lets you know immediately when you are paid”. But this is not the only factor in a business regarding record keeping and filing. The odd glitches are insurmountable. You cannot correct on a phone or iPad and the sizing for the screen is incorrect. Syncing with your banking fails and is incorrect, I have had to reconcile an account that was correct three times now.
If you enter expenses from receipts once the bank does connect you’ll find a double entry has just been made and if you are billing a client for receivables based on this, nightmare, making you look very bad. Also it assigns accounts for you, having no rules established it just assigns payments, will not recognize when you have paid multiple invoices via lump sum payment, and for some reason my clients keep sending their payments in only part, sub totals before GST, so I have had to review what they are seeing, and it is rather confusing from their point of view. Hours and hours have been spent in corrections on my end. I’m going back to Excel to do my own books manually.
This company needs to train their staff better and have some respect for their clients' time. Less than a year ago I purchased new recommended software. Since it was quite expensive, I wanted to make certain it would accommodate another business. They assured me it would do what I wanted. So a couple of weeks ago I couldn't figure out how to make a work order. I went online. The instructions didn't work. I called. I was on the phone holding for a little over 2 hours when they came on the line and told me there was no one available to help me, but they would call me back at a specified time. They were 20 minutes late calling me back. Then immediately put me on hold. After another hour, I had to go because I did not have any time to wait.
The following week, I called again and asked how I can make a work ticket on QuickBook Pro 2017. After holding 25 minutes, I was told they could email me step by step instructions. An hour later the instruction arrived. However, it was for making a sales order, would not work for my needs, kept asking me to assign an account number, but there wasn't a place to assign it. Called again. After an hour, I was told that my software wouldn't do that functionality, but they now had a subscription that would for a mere 420.00 a year. I already paid 359.00 for the software to do this function. They are sorry, so sorry, so sorry. That's all I heard, but no one was sorry enough to fix my problem.
So I waited 35 for minutes for the "specialist" to come onto the phone to tell me about the subscription product. But did he come to the phone? No, they sent me instead to a "concierge" who is going to "channel" my call to the correct person and "stay on the line with me" until the matter is resolved. I don't think I will live long enough!
It is now 64 minutes and the "sales specialist" who has explained that I need to buy an internet based software "add-on". But it gets worse. It's a mobile app only. And not suitable for our business. So now I have a 350.00 piece of software that doesn't do what it promised. And did Intuit/QuickBooks offer any compensation. Nope. They're Sorrrryy!
Quickbooks payroll costs us $650 a year. With that subscription, comes "payroll support" that is available for "free". What is should be called is, "We give you a 1-800 to call and speak with everyone who speaks English as a 3rd language/weekend hobby, who do not know what they are doing other than reading a script to hone their weak English pronunciation skills." I'm sure it's a brilliant business strategy to hire 18-23 year olds in a third world country who have always wanted to learn english and let them work out accounting issues for companies paying ridiculous amounts of money for a subscription that is worthless.
When we changed our banks and needed to update all the efile tax information, I called "payroll support" to find out exactly how to do that. Three times I was told the incorrect way to do this. QB emailed me each week with a payroll tax confirmation. 8 weeks later I realized no tax payments were going thru. Their email system failed to notify me. Now we got stuck with a $350 tax penalty. And they will not take responsibility for it. Welcome to a fresh level of hell. It also could take up to one year to get an email address changed with QB.
Intuit needs to allow the owners of the accounting program the ability to decide for themselves if they want a password. We are all adults and do not need a corporation to force us to use a password. Do an update deleting the required password!!!
Worst customer service experience. It took over 45 minutes for 2 ladies to figure out what a recurring charge was. The first barely spoke a word and didn't know any answers to any of my questions regarding a charge. She collected my name, address, phone number, business EIN and received authorization from my boss to speak with her then patched me through to a 2nd lady that required all the same exact information again. The 2nd ladies accent was so heavy I had to continue to ask her to repeat herself.
After all the time wasted, she finally let me know that they increased their plan pricing for payroll by $45 last year and "emailed" information 45 days prior to the charge. This is a simple explanation and should have been answered in less than 5 minutes. Quickbooks is not user friendly, the customer service is terrible. I will be looking for an alternative solution to suggest to my boss. For the amount they're charging for annual subscriptions alone - it's a complete waste of resources!
I have used QuickBooks and TurboTax for 20 years, 13 businesses, both paid versions and monthly subscription. I went back to the "paid" version to avoid recurring fees as our business interests got smaller and we no longer had employees. Today, when I opened my QB File, the program requested "update." I did. Afterward, the program locked on "admin password" and would not open. I spend 1-1/2 hours on the phone with Intuit, they telling me I needed to pay $299 for a new version... then backing off and offering me a discounted version for $219 and then a $35 a month version.
They said, "the version you have is not compatible with Windows 10." I said it was compatible for the past year, until the program updated this morning." She said; "1. We did not tell you to buy Windows 10, 2. When you buy a car do you expect it to run forever without paying for service?" Her name was Pheonix, employee #**. What the hell has happened to this company? All of my business files, and probably all of my export to Turbo Tax - locked up? I can't possibly be the only one this is happening to.
Well sounds like I have the same problem as most of the reviews. Bought 2016 QB I am a small business of 1. I do not need upgrades or payroll. Just use it for invoicing. Feel like I was scammed. I have had QB since 2003. I loved it for 10 plus years. Until they told me I had to upgrade. My 2016 purchase I paid for in full was shut down one morning when I came to work. 3 and a half hours and close to $500.00 later. Remember this is a product I paid in full for one year ago. I am now back up and running. Program is not user-friendly at all. Now I have to pay an accounting firm to repair problems every year. Try another accounting product. This one will leave you feeling like you have been ripped off.
This online software is beyond frustrating! It is not intuitive, pop ups freeze and the only way out is to completely logout and then log back in. It adds HOURS to my work every day. HATE, HATE, HATE online Intuit QuickBooks.
I have Quickbooks on the Mac. I was told by Intuit not to renew with Mac as they weren't going to support it. I had to renew to send out invoices, 300 dollars later and now my Quickbooks files are corrupt another 450 for level 3 tech support. They are always trying upsell services and support. they are as crooked as Donald Trump. I can't wait to switch to another company that isn't always scamming the customer for more money. It's outrageous really. If you haven't started with Quickbooks... DON'T.
My small business, an engineering firm, has been a Quickbooks Pro user for about a dozen years. Each time I have purchased an upgrade I paid for it outright - none of this monthly subscription business. Overall, I have been quite happy with Quickbooks until... Until August 30th when I could not access my Quickbooks file. The message said something to the effect of you need to upgrade to Quickbooks Pro 2017 in order to access your files. Remember, I purchased QB 2015 and didn't rent it. Extortion!
I called the customer support line and was informed that I need to purchase QB 2017, I needed Cloud access and I needed payroll subscription (I have used payroll as my staff are contractors). The monthly cost was $90 or something like that - I was seeing red by then so the exact number did not register. After going up two levels, I finally found a manager that would unlock my QB 2015 so I can continue, after 1 1/2 hours of wasted time and frustration. Lesson learned: Intuit's business model is to force everyone into a monthly, overpriced subscription or else. I am out'a there with Quickbooks.
I bought Quickbooks online over 3 weeks ago and to date it does not work at all. I continually get this error: "We can't retrieve your account information at this time. The likely cause is a system or network error, so please try again later. If the problem continues, contact customer support and provide your company ID (account number)." Quickbooks support keep stating they are looking into it, but nothing ever happens and they never return my calls or emails after my initial inquiry. I have to chase them for answers. I have now discovered that many other users are having the same problem. Quickbooks admit this now on Live Chat. So essentially Quickbooks knows their online service is defective yet they keep advertising the product and taking payment for it. Truly a disgrace.
I've been using Quickbooks Pro Desktop for over 8 years, with for the most part great luck. Recently, even though I didn't want to upgrade, I was forced into changing from Desktop Pro 2014 to Desktop Pro 2017 in order to be able to continue with bank downloads for the many companies I do work for, because Quickbooks said they were no longer going to support that feature in the 2014 product. I felt that this was a very sneaky way of getting you to pay again for a product you already own, and one that already works great for you.
Not too long after upgrading to the 2017 version, I became aware that my scheduled backups had stopped working. They had worked flawlessly in the past several years, since being on Quickbooks. After spending somewhere in the neighborhood of at least 30 to 40 hours on the phone and with remote sessions over the past several weeks, with Level 1 and Level 2 support people, they finally concluded that it was my desktop computer that had to be the problem. Everything else on my computer works perfectly, with this one exception.
I decided to load the product onto my Laptop and have tried everything possible to get automatic schedule backups to run on it as a last resort, but still with no luck! I'm currently stuck with running manual backups which even though that does work perfectly, it is a very poor solution. At this point I'm quite upset over this situation. I've read many of the other reviews on this website that I found to be quite shocking, but now I find myself writing my own disappointing review. I agree with a few of the other comments I read, that maybe it's time for a class action suit!
On July 6, 2017 INTUIT, Inc. claimed I purchased QuickBooks 5 times at $189.95 each. Total $950. I did not order any service or product from Intuit Quickbooks. INTUIT use of my credit card information constitutes fraud. Instead of being apologetic, and helpful, Intuit became part of a larger problem - they refused to participate in a solution and immediately began an effort to cover-up their screw up. I called Intuit several times but found little help available until I filed a BBB complaint. I then received a call from Intuit trying to placate me by dancing around the issue and not answering any of my questions. Brian ** wanted time to "investigate". I offered him time and requested he get back to me with answers to my questions. He did not. He did however answer the BBB complaint pretending to be as surprised as I was and suggesting (30 days too late) I file a police report for identity theft.
Let me shed a little light here. The only Identity Theft was committed by Intuit, Inc. by failing to safeguard my credit card information given to Intuit's TurboTax division in April 2017. Intuit failed to keep my data safe and separate from other businesses including those owned by Intuit. I have never made a purchase of Intuit's Quickbooks online or directly from Quickbooks. I suggest Intuit obtained my credit card data by extracting it from the TurboTax database.
I asked Intuit to provide me with the address they captured with each of these "mystery" purchases at which to ship the product ordered? They refused. Who are you protecting? We're protecting the customer. I need the address for a police report and my records. You billed my credit card. For this purpose I am the customer. Still refused to provide an address. This behavior is quite revealing. I suggest there was no one using my credit card other than Intuit. There will be no shipping address because a person did not order Quickbooks. Not five times, not even once. Intuit is hiding the information requested and refusing to be helpful because they are the only ones at fault using my credit cards without permission or knowledge. I reminded Intuit: If you are not part of the Solution, You are likely part of the problem. Their covert behavior sure looks like they have something incriminating to hide.
A search online for fraudulent billing by Intuit reveals a plethora of unethical and possibly illegal behavior by Intuit. I suggest this $950 was not a simple mistake. Intuit appears to be engaging in shady practices repeatedly. It is damaging to consumers initially by limiting available limits on one's credit. It is time-consuming to correct the mistake which takes 4 to 10 days for the credits to be implemented by the credit card company. During this time I could not have dental work done because of this inexcusable behavior which negatively impacted my available credit.
My credit card number should have been destroyed after the use for which it was intended and not made available to other related businesses for advertising or any other use. TurboTax should NOT share personal credit card information with other businesses. This mishandling of credit card information is inexcusable and leads to Fraud. In fact this use demonstrates fraudulent use of my personal and private data. Intuit is smug, arrogant and heartless about their wrongful behavior. Instead of apologizing and working in concert with the injured consumer they take an adversarial position causing further detriment. Their behavior is shameful, unethical, immoral, and likely unlawful in more ways than one.
We changed corporate bank accounts to a new bank and tried to contact Intuit to change the bank information so they could continue to bill us the monthly fee for merchant services (credit card payments). Our IT Director called and was given the run around for 90 minutes + with no resolution nor anyone willing to help him. I then made calls on two separate occasions totaling well over three hours. I was continuously put on hold for extended periods, transferred all over, and not provided with any assistance.
I actually spent over an hour with Angel, an alleged supervisor, who did absolutely nothing to assist and lied to me the entire time. She then claimed she was going to transfer me to a manager in merchant services. After another extended hold period I was connected with a low level customer service rep - he was not a supervisor or manager, nor was he in merchant services. I was finally connected to someone in collections who did resolve my issue. I wrote a very detailed letter to the company about my situation including dates, times, names, details - all factual. Intuit management did not even have the class to send me an FOAD form letter...they simply ignored it and continue to provide worse customer service than the Airlines! I am telling everyone I know not to use Intuit for any service or product as they will not be able to get any resolution to issues.
Customer for 15+ years. 5 days so far and 3 hours on the phone to process a credit card transaction. Required me to send bank statement and jump through too many hoops. Communication's sloppy in silly ways like "refer to the case number above when you contact us" and no case number above. Bigger problem is long hold times. Email message says "We value your business" but donʻt feel that way as I waste valuable time on hold.
I have been on the phone for 3 hours today. Was forced to upgrade to Enterprise 17 from 14. The payroll will not work with different locations and one EIN number all of sudden. Never had this problem in 30 years. Now the payroll department is telling us to get another EIN number. These have no idea what they are talking about. Stay away from Quickbooks. Customer service is terrible.
I previously used QuickBooks 2010 which was working great for me as I only use it for invoicing! Then they kept calling and stated that I had to switch to 2014 - I bought the new program, and book, lost all my old information on customers. Now they are calling me again to upgrade to 2017 and stated that if I do not upgrade that my system will no longer work down the road! I feel like I am being forced to buy a product that is still working! There has got to be someone willing to start a class action lawsuit! I am getting two and three calls a week from them terrorizing me to buy the 2017 version!
QuickBooks is way below par. 1. The payroll program doubled random employees Federal Tax deductions. No warning or indication of the error which lasted 1 year. Intuit would not offer an explanation. Spent 1 hour fixing the issue and refunded over $1000 to various employees. 2. Screen would suddenly black out areas and whole sections - weekly. Program had to be rebooted which fixed the problem 1/2 the time the other 1/2 a full computer re-boot was necessary. When Intuit tech support was contacted they demanded fees in order to log in and fix the problem. Support claimed problem is "isolated" but internet chatter shows this is a serious and continuing problem since 2014.
I was very satisfied by the customer support provided by Quickbooks. At first I tried lots of support number. Then I found this support number 1-866-560-7666. From my experience I think this is the best and most available 24/7 toll-free number.
In April of 2017 I became a customer of Quickbooks for my small business. I was never able to use their system to send invoices to my customers. I called customer support and I was informed that they have canceled my account and will not tell me why. Now I am looking at the bills for my business and they are still charging my account for a service they do not want to provide me.
I call customer service again and they tell me that my account is still open and there are no issues with my service but that if I would like to talk with some one about the issues I am having to go to this website and do an online chat with someone, there is no one available on the phone to speak to. I have to say from one business owner to another this is the least organized company I have ever had to deal with. I know some people will read this and think "Well you get what you pay for." This is a $5 per month service and yes it's not even worth that. I will tell everyone I know about my experience.
Two years in a row this online support issue happened to me. I called Quickbooks to update my Payroll. They encouraged me to allow them to use their remote system where they take control of your computer and do the update for you. BIG MISTAKE. I believe it was a weird glitch the first time this happened in 2016, but the second time I knew that something went wrong with the update they did. Both times it happened the same way. Approximately one week after the upgrade, I could no longer access my Quickbooks. All I could see was the past years information which I found very odd.
When I called Quickbooks and told them the same thing happened last year, they denied that it had anything to with them. Last year it cost me over $350.00 and hours of my time on the phone with them, and this year it cost me the same amount of time and money. I highly recommended getting your Quickbooks online, downloading it yourself, and never calling in for support unless of course you pay for this service. Even then expect to be on the phone for hours. I can't say too much about the treatment I received either from the Customer Care guys. They really couldn't care less and overall were quite unfriendly. Stay away from remote support with these guys. Not worth the fight or your time.
I tried to upgrade my Quickbooks to 2017. I immediately got tangled in a password loop. Continually asked for old password then new passwords. Neither I nor a computer expert could get past the loop. I eventually called Quickbooks. They said they had to get into my computer, it is the only time I have agreed to this and once in my computer asked for my credit card number. Said my data was corrupted and would take some time to fix.
I do not deny my path to my data was slow and often didn't want to load, so I was aware there may have been some problems. A day of constant phone calls and then being told my c card had been charged with over $685.00 for continued support. I was upset and said that was outrageous and I didn't want it and they said, "You have to have it and we have to check every couple of months so your data doesn't get corrupted again."
The next day they said they had fixed my files. I did get into my files and they had lost one company and for the two remaining companies lost all my data for 2017 through May. I was furious and told them never to enter my computer again. I have printed out general ledgers of my work through May so I can prove the information was once there. I am left with much data entry to enter and a new software to use as well as a $685.00 charge on my credit card.
Intuit - Quickbooks Company Information
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