Consumer Complaints and Reviews
We have used Quickbooks for mac for years now. The most current update for Quickbooks for MAC does not sync well with the new update for MAC. Quickbooks should be making sure that their updates sync well with any other system. At least once a day, when I'm processing invoices, the stupid Quickbooks system crashes on and I have to completely close Quickbooks and start all over again. Any information that I have processed in the morning is then gone and I have to start all over again.
Right now Quickbooks sucks. They need to fix the damn updates so it works properly. Also, I now have to press control return to go down a line in invoices and can only have 2 lines worth of information in the field or is disappears. If I didn't check the invoice in view before sending it to the customer, they would be super pissed. Quickbooks users spend so much money on all these updates and the actual product. They need to fix the damn thing and stop pissing people off.
I own a small auto repair business. We bought Quickbooks Pro desktop version because we were having some invoice issues with the online version. Upgraded to the desktop version, worked a lot better for 3 months. Then when it came to tax time, couldn't go back to see invoices more a month. Called support. After hrs of holding on the phone they concluded that we need to update to their support package for 300$ some dollars... they wouldn't tell me why their software was having issues. What a scam company. This software is less than 3 months old and no warranty, no support offered until we are on their service plan. Complete waste of money. We will be looking for a new software. SAVE YOURSELF THE HASSLE AND PLEASE STAY AWAY FROM THIS SCAM COMPANY!
Only one person could access the QB program and their computer opened in single-user mode. When that person switched to multi-user, no other users could access QB. Contacted QB support, the tech asked what version of Windows we were using then proceeded to tell me that QB Pro 2014 was not compatible. I told him we had been using it with Windows 10 for months. He tried to get me to upgrade and when I said no, he told me he could fix my issue for a 1-time fee of $300 because we don't have a service contract. I was able to reboot the server that held our QB and that fixed the problem. It was so unprofessional to have him try to upsell me instead of giving me support.
I've been using Quickbooks Premier Warehouse since January. At first, I was enthusiastic, coming from a too 'simple' accounting software (Simply Accounting). Quickbooks presents itself well. If you know a little about accounting, the software is built in a way that you won't be completely lost. But don't let its good looks fool you: Quickbooks 2016 was crashing so often at the beginning, that I ended up having a damaged company file with super slow performances. It's been 45 days, and their customer service (conveniently located offshore) is unable to fix it. They do claim that they will return the files within 48 hours... and yeah: even if it's their buggy software that damaged your file: you will have to purchase support... and it's not cheap! 300$!!!
On top of it, as the updates arrive, they remove functionalities!!! Yes, you read right. When I first created all my products, I could add them in the 'Add/Edit Multiple Items'. I had my excel sheet with products and descriptions and pricing, and I could copy/paste the products into the software... That part worked well! Today, I have to add new products... 300 of them. Guess what? The unilaterally decided that I shall not add more than 15 products at a time. Next line of product I purchase that has 1500 products, I'll be copy pasting 100 times! I AM VERY ANGRY NOW. Oh, and if you plan on running a business that has a lot of skus, such as a auto parts store, or any warehouse distribution business: DO NOT BUY QUICKBOOKS. It allows only a pitiful 14500 products. Seriously considering a class action against them.
I am a Mac user and recently upgraded operating systems - from El Capitan to OS Sierra. I use Quickbooks for my small business and check book - Mac 2014 - only 2 years old. Oops... Shouldn't have done that! Seems that (without warning), OS Sierra is not supported by Mac 2014. Keep in mind that one of the selling points for Quickbooks is guaranteed support for at least 3 years! Long story short - if I wanted to access any of my records, I had to purchase Mac 2016. Yes, they offered a 'special' and it 'only' cost me $149.99 but I feel that my personal information was held for ransom. I had NO choice. Not happy!! Now that I have my records back, I will be considering a change.
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The idiot CSR after being explicitly asked to remove 1 entry from my account wiped out days worth of entries and work hours. Her response "I'm sorry." Felix the supervisor said the Quickbooks computers could not undo her royal ** up... Canceled the subscription and got all my money back EXCEPT FOR DAYS OF LOST HOURS SETTING UP MY ACCOUNT AND A YEAR'S WORTH OF DATA. ** unreal! McDonald's employees are smarter than the people they DO NOT train here.
I tried the budgeting upgrade of Quickbooks online with pro plus, it was sub-par so I went to downgrade and they will only let you export to Quickbooks desktop. I have hundreds of recurring transactions though that are auto-charge sales receipts that bill people for their website hosting and maintenance. These would not be exported, and therefore the only way I could downgrade is if I was prepared to manually recreate each of these hundreds of recurring transactions, which I can imagine I would have to call each customer for. So now Quickbooks will be taking an extra $27 a month from me for the rest of my life for features I have no interest in. They don't make it obvious when you upgrade that you will NEVER be able to downgrade, and they don't seem to think this is illegal. Taking $27 a month from someone against their will can't be legal.
This past year we have had several major issues with Quickbooks, most recently, a corrupt data file, which meant we, a international business, was unable to enter any new data into our file. Five business days later, still no resolution and can't get the tech working on my file to call the right ext to speak to me about it. Requested a call from the supervisor because the tech had left for the day, at 11am. Two and a half hours later, I started on yet another epic game of hot potato with their, wrongly named, customer support.
In today's competitive economy I am dumbfounded that a business can keep a customer on hold, bouncing them around from one person to the next for FIVE hours only to say - "sorry you have not been able to use our service/product for 5 days, sorry we keep telling you we will call you back then don't, sorry we can't get your extension right for the third time. But youre not entitled to anything. Sorry about your luck. Feel free to cancel your service. That's your choice." How on earth is this company still in business?
Last night I finished up working on my QuickBooks accounting entries. Today I returned to enter data and then after entering my password, QuickBooks wouldn't open. I call Support (India) and after the tech person connected to my desktop he indicated that the Company file was corrupt. I asked how that could be. He explained it was likely viruses. I haven't had any virus issues. I indicated that the software seemed unstable. He said the only option I had was to pay $499.99 for a one-year tech service. After exclaiming my complete displeasure, finally it seemed I had no choice.
THE IS COMPLETE PREDATORIAL PRACTICES ON THE PART OF INTUIT. After paying up they ran Microsoft malicious software to detect for viruses. When complete it indicated "0 Files" affected. Finally, the tech came back on the line indicating that they took my Company file and repaired it on one of their servers. I asked what was wrong with it. NO ANSWER. I indicated that their virus software detect no such threats, whereas he was certain earlier that the file was corrupted by viruses. NO RESPONSE. THE COMPANY HAS MAJOR BUSINESS PRACTICE ISSUES. It exploits the very customers who have already paid for their software. A CLASS ACTION LAWSUIT IS LONG OVER DUE!!
In order to transfer/import my 2009 PRO to my new HP all in one w/ windows 10. I would have to purchase a new version of Quickbooks PRO 2016, Purchase Price $ I really did not have a problem with that, didn't like it too much but conceded that an upgrade might be good! Lo and behold the QB was not done with me! Upgrade could NOT be done, by me or Geek squad, or HP support! Because I would have to purchase additional support/protection plan from Quickbooks starting at $399 up to $2199 plans. In the meantime I could NOT access my own 2009 PRO any longer on new computer! I am now returning program.
Running a small business we started out with Quickbooks 18 years ago. We also used the payroll subscription which adds an annual fee on top of the Quickbooks software. It was well worth it. Last year when entering new customers we got an error message that we were "out of items". Bottom line is we had more customer files than Quickbooks Pro would allow. The only two options were to start a new company file with customers from that point on (which would now allow proper data compilations for reporting) or upgrade to Quickbooks Enterprise. I was talked into the Enterprise version by an Inuit advisor. BIG MISTAKE. While there are bells and whistles that I do not use and never will - the only advantage was the addition of "unlimited" items - customers and payroll subscription is included. It cost me $1200.00.
What they do not tell you, and much to my surprise, I got an email stating my "annual subscription" was about to be deducted from my checking account. ANOTHER $1100.00. When I called Intuit I was told that they were sorry that it was not explained to me that the Enterprise software is not "purchased" but rather "subscribed to" and in order to continue using you must pay the fee. On top of that, I was told that if I decided to go another route - everything I have entered into the Enterprise version would be "LOST". This is extortion!!! I was never told this was not a stand alone program but a SUBSCRIPTION that must be paid or you do not operate your business!!! I will be looking for alternatives. Intuit seems to have taken a wrong turn somewhere and their business practices are unscrupulous to say the least.
My company has been a QB user for years. Since the new required upgrade of 2016 we have had nothing but issues. The payment network no longer functions, its new replacement is horrible and is full of errors and when you call tech support they want to charge me for errors that they have created with their new and improved software. I totally understand the contract charge if we were at fault, however; the new version is riddled with problems. These problems seem to pop up at the time where billing and other "normal" things need to be handled or done and then we have to pay them to get access to our new improved upgraded features. It's time to look for another program with less "features" and better customer service.
I bought the hard disc version of QB for $250, Quickbook Pro 2015. This week my computer crashed and I could not get QB to re-install. I called and they said can only use for one year. QB 2015 no longer valid for installation in 2016. So they essentially require you to re-purchase each year, which is not disclosed anywhere on their sales material. To me, this is outright fraud. That was my first effort to "step up" to QB from a more simple system. For my small business, I am quitting QB and going to a different alternative. Look at all these terrible Quickbook experiences. How do they still have such a huge market share???
I never write reviews - but felt compelled in this case. I've been a Quickbooks business customer since Quickbooks first started, decades ago. It's a great program and getting better and better. However, many of their new features, some of which are required, don't always install properly and hence, require customer/tech support. That in itself is already a problem but not nearly as big of a problem as their notoriously bad customer service. After more than ten hours sharing my desktop with customer service, many phone calls, and several foibles by Quickbooks representative I have lost the ability to manage my business for almost a month now.
I suggest considering another program. The Quickbooks issues at hand remain unresolved and I am beside myself at the thought of having to call them again. There are good people at Quickbooks who really want to help, but the company protocols get in the way. Many of the employees are not equipped with either training or authority to provide efficient service. Bottom line is: Good People - HORRIBLE SUPPORT.
Quickbooks Pro Screw Job - Just got an email from them telling me my two year old software will not work with the latest Mac operating system upgrade and that my option is to pay them another $150 to upgrade. This is extortion! I am sick and tired of their lack of standing behind the product they sold me. They rely on doing this mid-year so you have no choice but to pay them or re-enter all the data from the current year in a new accounting program.
Every time Apple comes out with a new operating system, the version of Quickbooks for Mac that I have on my Mac stops working. Intuit claims they are improving their software to work with the latest Mac operating system. **!!! My version of Quickbooks Pro 2012 for Mac is just fine for me. I simply use it for a check register, to do invoicing, and keep track of expenses. Now that I have upgraded to MacOS Sierra, Quickbooks Pro 212 will not open. Intuit is FORCING ME, and every other owner of this version of the software, to "upgrade" to Quickbooks for Mac 2016. And, get this, the normal price is $299.95, but they are offering a "discounted" price of $199.95. How do these dirtbags get away with this, year after year after year?
I recently upgraded my Quickbooks from 2008 to 2016 and the new program would not read in the 2008 company file even though their customer service said it would. Do not trust this company. After sending them my company file for them to upgrade, I never heard back from them. I finally fixed it myself by downloading bootleg copies of QB 2010 and 2013 then sequentially upgrading the company file from 08 to 10 to 13 and the next until I got to 2016. 2016 is unbelievably buggy. I really wish that I had stayed with 2008, it was rock solid. The company keeps trying to sell me service plans so they can tell me how to work around their program bugs. I am not going to Pay Them so that I can help them debug their program.
QUICKBOOKS! Don't be fooled, read this to resolve your issue! WHAT A SCAM! I've used QB since 2008, desktop version. With the 2015 version I was forced to use their online as well. Today, I called regarding an error message I kept seeing pertaining to a "sync manager" file missing. Tech told me I had 2 options: pay $399 for 1-time data file fix or $499 for 1-year subscription. What a load of BS. Told me there was a problem with my data, but when I questioned him further as to why the error is referring to a "sync" problem which I don't use anyway and NOT a data error, he cut me off, insisting I only had these two options. I kindly told him to KISS MY A!!
Funny thing is, I went into my files, did a search for the error string, deleted the "sync manager" file and guess what, no more error message. So take that Quickbooks! There should be a class action suit because this is FRAUD plain and simple. How can a company be allowed to tamper with its own software just to cause hardships on subscribers?
For years my company has paid for automatic backups with Intuit. A few weeks ago, our server crashed so I contacted Intuit to help me restore the company from our backup. Intuit and its staff have not been able to find our data! In fact it appears that I have been paying for a vital service that has never been performed! Throughout the years, from time to time I contacted Intuit to ask if there is a way to know if the data backup was working. They always assured me it was. These cheats and liars are going to cost me thousands to rebuild my data. Do not trust this company! Perhaps this has happened to you? Should we all get together and form a class action suit against Intuit? By the way, yes, I contacted their Support. My situation was "elevated." Still no data and no REFUND!
I called in for support on my billing and accounts (I am getting charged for 3 accounts but can only log in to 2 of them and 1 doesn't have my info in it.). I'm now on hold with a 5-10 minute wait time. Not so bad but this is the 5th time I've been rerouted. The one guy I talked to at the "President's Office" said he can't help unless I've had customer service trouble so he sent me on this wild goose chase. Clearly this company cares little about their customer satisfaction.
Intuit is the worst company I've ever dealt with. The support has been hopeless. They have an automatic update process that caused the loss of my data. The tech support puts you on hold and just never come back online. Will somebody please do a Class action lawsuit against this company? They have been allowed to buy out their competition so there are few choices that I know of. It is the worst company you'll ever encounter. If you value your data and time please look for an alternative to QuickBooks Pro.
My tech level is not high, but it is obvious that Intuit QuickBooks offers upgrades with NO EXPLANATION of consequences that appear to reflect a completely new approach to me as a customer. Perhaps it wants to weed out smaller customers, but their actions appear misleading, deceptive and fraudulent. Seeking solutions, I was prompted to SUPPORT whereupon I was offered a fix for the 2016 clickbait upgrade for $1099, and then for $499 and then again for $399.
A second try at support offered a subscription for $299.95 per year including unlimited phone tech support. It's a shakedown by all appearances and I'm forced to abandon ALL accounting data for four insignificant sized entities. Who can possibly know the hundreds of hours invested in loading such data onto Quickbooks? I'm hoping someone with more tech-understanding can ID a class action claim that I'd entertain joining for enjoining the apparent unscrupulous activities of this operation.
I had a corrupt .QBW file and first I tried verify and rebuild data option but it didn't repair my file. I got very late response from the customer care service so I moved for a third-party tool. I have created the copy of my file and tried on that software and it repaired it.
I have been using Quickbooks accounting software since 2009. It's a great resource for billing and accounting. The payroll functions are super simple and the tax and filing reminders are great. The downside is that I have found no CRM to sync with Quickbooks that suits my business. The huge downside to Quickbooks is their merchant account that is built in to their platform. Their fees are near criminal. I switched to another vendor and I pay almost 40% less.
I have just spent 2 days setting up bills to print off 40 checks, why you might ask? Because Quickbooks does not work. Quickbooks refuses to fix its connectivity issues, consequently, no one has access to the program now. Daily, I must reboot 6 times and login 6 times before Quickbooks actually comes up and is somewhat functional. It's cheap but lousy! I truly do not have the time for this so I am looking at new, real accounting software. I would give QB a minus rating if that option was available to me.
Quickbooks is one of the most frustrating companies that I have ever worked with. They have my funds on hold because of a "high risk" transaction (I sent a customer more than one invoice on the same day because they were ordering several custom products, and they paid for those invoices separately. I had no idea that this was considered high-risk). Since that time, which was several weeks ago, I have been trying to submit the necessary documentation to have my funds taken off of hold. Every time I speak with customer service (which takes an average of an hour to get through to anyone) they tell me something different.
The first three times they said that they never received the documentation that I submitted, which I submitted directly through their website, by email, AND over the phone. They said "It will take two business days to review your information and then we will contact you if we need anything else." I have not once been contacted by them, yet every time I call to follow up on the status of my funds, they say, "oh actually can you submit this other document? And it will take an additional two business days for us to review those." They even went as far as contacting two of my customers and asking them if they received the merchandise from me that they paid for. When I asked them why they had done this, they said they did it "as a routine precaution". It is infuriating because it makes me look so unprofessional to my customers, when I have done nothing wrong.
As a small business owner, I can control access to my books and computer. It is a distraction and extra time putting in these Intuit required passwords.
The passwords are a nightmare. Can no longer switch easily between companies. Takes 20 minutes or more to boot up. I hate it.
I use Quickbooks Pro 2016 for my small business. Not the online version, but one one that you buy to install on your computer. They did an update about 2 months ago and required that I set up a password for my account. I did that, but found it annoying and pointless, so today I called them to find out how to remove it. What I was told is that it is REQUIRED by them that I have a password on my own program, on my own computer. What a load of BS! It is time consuming, and too easy for them to somehow update me and lose my password - which just happened to me with Windows 10 causing me hours of heartburn.
Recently used Quickbooks. It has a pretty decent interface. But, you have to be careful not to enter too much data until you are 1000% sure that the account type you have is what you want. They will let you upgrade but not downgrade. Which I think it's a scam. The solution if you decide to downgrade is to export your data to a desktop version of Quickbooks, then close your account, import your data. Oh, best part is they do not offer any support for this. But, they do warn you that data may become corrupt or lost during this transfer. So much fun!!! I get the feeling it's all a sales thing. I would not recommend it as it makes you feel stuck. You pay a monthly fee plus a % for every transaction. At the end you end up paying a lot of money per month...and they don't let you downgrade lol. Moving on to a better service!
Intuit - Quickbooks Company Profile
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