eSmart Tax

eSmart Tax

 3.5/5 (232 reviews)
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Overall Rating3.5 out of 5
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About eSmart Tax

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eSmart Tax is an online tax preparation software backed by Liberty Tax Service, which has over 2,500 offices nationwide and in Canada. With eSmart Tax, you can file both federal and state taxes online. Choose between three different filing packages to ensure your tax needs are met. The software guides you through the process step by step to ensure you don't miss any important deductions or credits.

Pros & Cons


  • Backed by Liberty Tax Service


  • No free option
  • State filing costs extra

Bottom Line

For simplified tax filing, eSmart Tax offers three levels that fit most filing situations. There is no free filing option, but the flat-fee prices at eSmart are more affordable than at some competitors.

Top eSmart Tax Reviews


Everyone at the company was very helpful. They made me feel important and made sure all of my needs were taken care of before the conversation ended. I never had to worry at all a...

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I had a great refund experience because filling out the forms was very easy. I got my refund very quickly and I was very happy with the refund. The filing experiences very easy. …...

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What is eSmart Tax?

With eSmart Tax software, there are several features included, such as live customer support via phone and email, guarantees for accuracy and a large refund and audit protection. Customer support is available year-round, with extended hours during the busy tax season of January through April.

Along with having guided tax preparation software, eSmart Tax also offers tax resources on its site. These include helpful tax articles and calculators to help you plan your refund.

How does eSmart Tax work?

To use eSmart Tax, select from one of three tax preparation services. Once you choose your service, you will be prompted to create an account. This account will allow you to save your filing progress if you don’t want to finish in one day. Additionally, you’ll be able to log in after you file to check on your refund.

If you have filed with eSmart Tax before, you can upload your previous year’s tax information to speed up the process.

eSmart Tax products

The three main products eSmart Tax offers are:

  • Basic: This is best for simple tax filing and will include Form 1040 and Schedule B. You will be able to do itemized deductions with this level. This level is not for filers who are married or have dependents.
  • Deluxe: For filers who have a bit more complicated taxes than the Basic level deals with, the Deluxe package is available. This level is best suited for those who are married, have dependents, have investments or own a home. It supports Forms 1040, 4562 and 8829 and Schedule C.
  • Premium: The highest level eSmart Tax offers is good for those who are self-employed or work as a freelancer/contractor. It supports Forms 1040, 4562 and 8829 and Schedules B, C, E, F and K-1.

eSmart Tax pricing

While there is no free tax filing option like many tax software competitors have, eSmart Tax does have transparent, flat-free pricing. It usually runs discounts, so you might be able to find prices cheaper than listed during tax season.

  • Basic: $54.95 for federal, $36.95 for state
  • Deluxe: $74.95 for federal, $36.95 for state
  • Premium: $99.95 for federal, $36.95 for state

eSmart Tax FAQ

Who owns eSmart Tax?

Liberty Tax Service owns eSmart Tax, and potential customers should compare both services before choosing. While eSmart Tax comes with many of the benefits of Liberty Tax Services, it may be easier to sign up and use Liberty Tax rather than eSmart Tax.

Does eSmart Tax offer a money-back refund?

It does not offer a money-back refund for satisfaction, but it guarantees that you will get the biggest refund possible and that your return will be accurate.

Can you file previous years with eSmart Tax?

No. It does not look like you can file previous years or missed years through the eSmart Tax system. However, its parent company Liberty Tax might be able to help.

Does eSmart Tax offer audit support?

It does mention that filers can choose additional audit support as well as a smart bundle that includes audit assistance and tax safekeeping for five years. However, eSmart Tax does not mention the additional cost for these services and where to add them to your package.

Is eSmart Tax legit?

Yes, eSmart Tax is a legitimate company that is backed by Liberty Tax Service, a well-known tax company that has been in business since 1998. Taxpayers can feel safe using eSmart Tax because of its guarantees and transparent pricing structure.

eSmart Tax Reviews

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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: April 4, 2021

Do not use this company. My 2019 tax form was sent without an amount in the income box, showing I made $0 and I only just was able to confirm this a year later. The customer service is an email service and is purposely dodging my requests to sort things out and all responsibility. I had the most straightforward tax return one could have. I had one W2 to add. I added those numbers to their online form, got no errors and paid. It was as simple on their end as transferring those numbers to a 1040 and this did not happen. Beware: They do not show you what they are filing before asking you to confirm and pay. If there is a problem later, they send generic responses and avoid responsibility. I wish I had seen all of these recent reviews last year before filing. Don’t trust this company.

2 people found this review helpful
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Verified Reviewer
Original review: June 17, 2019

Liberty tax’s online tax application is unbelievably bad for what should be a relatively simple process. I’ve had several chats with their customer service, who seem to not have any idea how to fix the web glitches. The solution: visit a Liberty Tax office, to pay them MORE money. If you actually want to submit your taxes online without a hassle, Do NOT use Liberty Tax.

8 people found this review helpful

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    Verified Reviewer
    Original review: April 16, 2019

    I submitted a request for an extension, and their screen would freeze at one point. Then I got past that screen and there were no further prompts (no "NEXT" button). My status said "In Process". I tried contacting support but the lines were busy. Online support said "We cannot respond now - please send us an email and we will get right back to you". So I emailed them. They never got back.

    I've used eSmart Tax for years, and "In Process" means that they are sending forms to IRS - and I wait for word from the IRS. Not so this time! Even though there was no "Next" button on the screen, they never sent anything. I contacted them on the 16th to see if my request to IRS is done, and they told me that "In Process" now means *I* have to do something - even though there was no prompt on their screen. When I explained that to them, all she could say was "you can't file for an extension now because it's too late". No explanation as to why the "Next" button, or some prompt, was missing. When I complained, she disconnected me.

    2 people found this review helpful
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    Verified Reviewer
    Original review: April 12, 2019

    To my recent surprise, I received a notification from my state tax board that they had not received my state taxes for 2016 and 2017. They are assessing a penalty against me. I filed my state taxes through eSmart tax online and have documentation to prove that yet apparently eSmart tax took my money but did not file the returns. I am deeply concerned that the site is either not being managed well or is fraudulent in some way. Going forward I will not use them again. I recommend to stay away from this company, eSmart Tax.

    8 people found this review helpful
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    Verified Reviewer
    Original review: April 12, 2019

    They will lose your tax return and then say contact IRS. BEWARE! FRAUD COMPANY. If you would like to have the headache of using an uneducated unprofessional and rude customer service experience then make sure you use this company. The Chat feature will turn off as they please so don't get on customer service's bad said... Good luck.

    3 people found this review helpful
    Verified Reviewer
    Original review: April 10, 2019

    This was on the IRS site as a free way to file for an extension, but at the very end after spending quite a while filling out necessary and extraneous information, it informed me that at 73 years old, my age does not qualify me for free filing! I wonder how old you have to be. IRS should not be recommending them. Trump must know the CEO.

    5 people found this review helpful
    Verified Reviewer
    Original review: Feb. 19, 2019

    I chose eSmart Free File because it was listed on the IRS website. At first it was great. Very easy to use. However, I started my tax return on Jan 29th and I STILL have not been able to efile my state taxes. I was able to file my Federal return right away, but when trying to file my state, I get a "rejected" error. The error states

    "This state is currently turned off for electronic filing. This may be because the state is not yet approved for e-file. You may re-open the return and transmit just the Federal return now then e-file the state return at a later date, once e-file has been activated for the state."

    I've chatted online with customer service multiple times, and always get the same response... "we don't know when it will be turned on." Wisconsin has been accepting returns electronically since 1/29. It is not Wisconsin. It is this software. It is now 2/19... 3 weeks after I submitted my federal taxes and I am still not able to efile state. Not only is this a GIANT inconvenience, but it's making me very nervous about getting audited due to faulty software. This company should NOT be listed as a reputable place to do your taxes online! They are VERY SKETCHY. I wish I would've stuck with TAXACT!

    5 people found this review helpful
    Verified Reviewer
    Original review: Feb. 9, 2019

    As a US citizen living in Canada for the last 9 years, I've filed my U.S. tax return via paper. This year I thought I would try e-filing for the first time since moving away. I chose this eSmart Tax site because it was one that was recommended by IRS for free file. The process of filling in all my information was fine. But when I submitted my return via e-file, I received a "rejected" status. When I inquired further, the rejected message said my return had been randomly selected for security verification and to contact customer support. I hopped onto the online chat and was given instructions to email my driver's license to an email address (which seemed legitimate) and that I'd receive an email immediately. So I fired a picture of my license off to the email...

    I tried to log on to eSmart Tax again to use the online chat feature again, but now I get a message that my login and password are invalid. I have never felt as uncomfortable with a website as I have with this. They have my personal information and it's as if they have locked me out. Even if they fix this, I won't use this site again. I'm far from impressed. I would not recommend them. Shady experience makes me wonder if this is a scam.

    2 people found this review helpful
    Verified Reviewer
    Original review: July 11, 2018

    I filed my tax return as I always do and received an error message email from eSmart Tax stating they had a coding issue and were correcting it on their end and no action was required on my part. I received this email again within a week so I entered into the chat and asked why. They stated my return was in Virginia's hands which was not the truth. It hadn't been submitted yet due to a software update which still doesn't make sense. I will not be using them again. HORRIBLE CUSTOMER SERVICE.

    2 people found this review helpful
    Verified Reviewer
    Original review: April 17, 2018

    We used eSmart in the past, but this year they failed so bad. After filing our returns were rejected saying "Your electronic signature was rejected because the prior year Adjusted Gross Income does not match IRS records. Please verify that the Prior Year AGI entered is correct." We reviewed our Fed & State AGI was correct, as proved from last year's returns from eSmart. Via Chat, eSmart agreed and said to resubmit and they would flag our account as "bypass" so it would go to IRS. We asked chatter to explain why this is happening and how does bypass work, but she ignored our question and closed our session. Never asked if we had more questions, just, "Thank you, bye." So we followed her advice and resubmitted again, but again it rejected.

    We then tried to open Chat again, and got message "Chat not available, please email", so we emailed but no response. We could never get back into a chat session, so it was like our account was flagged. There is no phone #, only email or contact a local office, so we did, and offices say they don't support eSmart, but we can come in and file with them, but have to pay again. Really?! ESmart is so bad, we're done with them.

    6 people found this review helpful
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    eSmart Tax Company Information

    Company Name:
    eSmart Tax
    1716 Corporate Landing Parkway
    Virginia Beach
    Postal Code:
    United States