eSmart Tax

Do not use this company. My 2019 tax form was sent without an amount in the income box, showing I made $0 and I only just was able to confirm this a year later. The customer service is an email service and is purposely dodging my requests to sort things out and all responsibility. I had the most straightforward tax return one could have. I had one W2 to add. I added those numbers to their online form, got no errors and paid. It was as simple on their end as transferring those numbers to a 1040 and this did not happen. Beware: They do not show you what they are filing before asking you to confirm and pay. If there is a problem later, they send generic responses and avoid responsibility. I wish I had seen all of these recent reviews last year before filing. Don’t trust this company.

Liberty tax’s online tax application is unbelievably bad for what should be a relatively simple process. I’ve had several chats with their customer service, who seem to not have any idea how to fix the web glitches. The solution: visit a Liberty Tax office, to pay them MORE money. If you actually want to submit your taxes online without a hassle, Do NOT use Liberty Tax.

I submitted a request for an extension, and their screen would freeze at one point. Then I got past that screen and there were no further prompts (no "NEXT" button). My status said "In Process". I tried contacting support but the lines were busy. Online support said "We cannot respond now - please send us an email and we will get right back to you". So I emailed them. They never got back.

To my recent surprise, I received a notification from my state tax board that they had not received my state taxes for 2016 and 2017. They are assessing a penalty against me. I filed my state taxes through eSmart tax online and have documentation to prove that yet apparently eSmart tax took my money but did not file the returns. I am deeply concerned that the site is either not being managed well or is fraudulent in some way. Going forward I will not use them again. I recommend to stay away from this company, eSmart Tax.

They will lose your tax return and then say contact IRS. BEWARE! FRAUD COMPANY. If you would like to have the headache of using an uneducated unprofessional and rude customer service experience then make sure you use this company. The Chat feature will turn off as they please so don't get on customer service's bad said... Good luck.

This was on the IRS site as a free way to file for an extension, but at the very end after spending quite a while filling out necessary and extraneous information, it informed me that at 73 years old, my age does not qualify me for free filing! I wonder how old you have to be. IRS should not be recommending them. Trump must know the CEO.

I chose eSmart Free File because it was listed on the IRS website. At first it was great. Very easy to use. However, I started my tax return on Jan 29th and I STILL have not been able to efile my state taxes. I was able to file my Federal return right away, but when trying to file my state, I get a "rejected" error. The error states

"This state is currently turned off for electronic filing. This may be because the state is not yet approved for e-file. You may re-open the return and transmit just the Federal return now then e-file the state return at a later date, once e-file has been activated for the state."

As a US citizen living in Canada for the last 9 years, I've filed my U.S. tax return via paper. This year I thought I would try e-filing for the first time since moving away. I chose this eSmart Tax site because it was one that was recommended by IRS for free file. The process of filling in all my information was fine. But when I submitted my return via e-file, I received a "rejected" status. When I inquired further, the rejected message said my return had been randomly selected for security verification and to contact customer support. I hopped onto the online chat and was given instructions to email my driver's license to an email address (which seemed legitimate) and that I'd receive an email immediately. So I fired a picture of my license off to the email...

I filed my tax return as I always do and received an error message email from eSmart Tax stating they had a coding issue and were correcting it on their end and no action was required on my part. I received this email again within a week so I entered into the chat and asked why. They stated my return was in Virginia's hands which was not the truth. It hadn't been submitted yet due to a software update which still doesn't make sense. I will not be using them again. HORRIBLE CUSTOMER SERVICE.

We used eSmart in the past, but this year they failed so bad. After filing our returns were rejected saying "Your electronic signature was rejected because the prior year Adjusted Gross Income does not match IRS records. Please verify that the Prior Year AGI entered is correct." We reviewed our Fed & State AGI was correct, as proved from last year's returns from eSmart. Via Chat, eSmart agreed and said to resubmit and they would flag our account as "bypass" so it would go to IRS. We asked chatter to explain why this is happening and how does bypass work, but she ignored our question and closed our session. Never asked if we had more questions, just, "Thank you, bye." So we followed her advice and resubmitted again, but again it rejected.