Intuit TurboTax Reviews

We only needed to file a simple1040. Based on TurboTax filing we were to get a refund but the IRS had other plans and wiped out our refund and we wound up having to pay due to a change in the tax rules. Called customer service only to be told "oops". We were not charged fees or interest so TurboTax said they had no control of the IRS rule changes. Bull! We'll never give TurboTax our money and neither should you!

Didn't request deluxe feature to file federal taxes but there was no way to move forward without paying. I used to file people's taxes so it's fraud to force me to pay for you to process my 'free' federal tax return. Never using Turbo Tax again. What a rip off!!

I was forced to pay $300 only to have my payment for my 1099 be rejected. I can’t even get a refund. They made it seem like that charge was part of my actually owed taxes! The site is supposed to be free and they hardly have anything telling you what that actually covers. Worthless website, I’d rather work with H&R and save money while getting genuinely better service.

I wish I knew beforehand that TurboTax already was severely scrutinized by the Federal Trade Commission for their “deceptive practices.” While scrolling through this software, filling in my information, I never utilized any “expert” help offered at any time. I did see it stated a cost this year of $12 and possibly “other fees” for some services if needed. No even vague amounts were mentioned would be added nor any specific reasons what they could be were ever listed directly. I heard that it was not completely free this year. Finally, as I was getting ready to sign and submit my taxes, I noticed the wrong bank was shown that I preferred to have my refund deposited in as a default somehow. I wanted the money to go in my checking account.

I just filed my taxes with Turbo Tax and even paid for the deluxe package to ensure that my return is 100% correct. After getting a quote of $6000 I was happy to pay the extra $300 to get it looked over, after everything I received a actual return of $800 and they still took my $300 as "You are satisfied before you filed". Yeah I was because an expert I trusted said everything looked good. Trying to leave a review is useless as I talk to an agent for 30min about my situation for them to just transfer me around. Never again recommending or using their services. Their guarantees are gimmicks to get people to sign in.

I have always used Turbotax without issue BUT it seems they like to up sale you without you knowing it. I have fairly easy taxes, usually guy the Deluxe and I get 20.00 off from my credit union. This year however somehow it up sold me without me knowing it. They did not confirm that is what I wanted. They charged for Live Help which I didn't use and for Proprietary business filing?? which I didn't use. I loaded my credit card thinking I was going to go to another screen but nope it processed my normal $75.00 taxes to $198.00 for services I didn't use. I called customer service, nice lady she filled out a form and as soon as I hung up I got an email saying they don't refund money that was already processed. WTH..

Signed up for TurboTax Advantage. You get free audit defense with the package. They sent me an email saying that I had to select which return to use it on by the end of April but that it was free. I tried to do what the email said and it kept trying to charge me. I called the "special dedicated" advantage line - no one answers, the AI doesn't work, voice mail goes to empty voicemail, no one returns your call. Called the TurboTax help line - talked to 5 different people. They hung up on me, disconnected me, did not know what I was talking about, sent me to the wrong person and then the last person said I did not qualify because I did not purchase the advantage program even though they sent me emails saying I did. Customer service is awful but I do like the product.

Horrific experience with TurboTax this year! I opted for full service. It took four weeks and a day for TurboTax to prepare my return! During that four weeks, I called, chatted, and mostly stressed. I uploaded all my documents on the first day and I was given a price of $3 83. When they finally were done with my taxes four weeks later they wanted close to $1,000! I had uploaded all my documents on day one so nothing changed. I refused to pay and I’ve now uploaded everything to H&R Block.

Horrible, sketchy business tactics. If you have anything besides W2s they charge. Then aren't completely honest what they charge until after. Said I needed Deluxe to file for a set price, then charged to file state as well. Used them for years, won't anymore.

I received a letter from the IRS stating that the SS taxable benefit was not calculated correctly. I contacted Turbo tax and was told that I had checked a box stating that I lived out of the country and that gave me a deduction. THAT IS A TOTAL FABRICATION. We all know that a worksheet must be included with a tax return when a deduction such as that is taken. I did not check any such box and if I did, I would have been required to indicate where I lived, how many months, did I earn income, etc. They have a software error and are blaming me.

I have used TurboTax for years. The customer service is iffy. I don't want my return online, but they kept trying to force me to do it online instead of being able to download it. When I was finally able to get the downloaded product, I was promised a "free audit defense" if I signed up for something with them, so I signed up. I have tried for weeks, on different browsers, at different times, to get it to work, and it never allows me to purchase the product--there is always an error message. I just spent a very long time on the phone with a Turbotax agent, and she said that they can't help you get the audit defense activated--and if they can't activate it by the end of the month, even if it is there fault, you just don't get it. Any help? No, just "we apologize for the inconvenience," and no help at all. So this was false advertising to get me to sign up for their product. I am going to look into what alternative product I can use next year.

I have used TurboTax for probably more than 15 years and have been very satisfied. The online purchase, download and installation of the product was as usual, very simple and straightforward. Updates to the software was also a very simple process. Completion of my tax return this year was significantly more complex than in past years and I found that the software was more confusing. The income earned by both myself and my wife, using "income sharing" was reported during the completion process as being greater than the sum of both of our incomes. After filing our income tax reports and paying our taxes, I noted that the amount payable by TurboTax did not match that reported in our Notice of Assessment by Revenue Canada. More tax was assessed by Revenue Canada. I'm no longer confident in the TurboTax software and will look for different software next year.

So I decided to use TurboTax this year instead of my accountant it cost exactly 1/2 of what my accountant cost. Disappointed to see that they charge $60 to file state tax, which is free in Utah. Next, I entered the pay date 4/14/25. However, the money was not posted to my account until the 16th, which is late of course and now results in a late fee. This is never happened to me with any other banking. To be fair. I’m not 100% certain if it was TurboTax or my bank, but nevertheless, not at all happy about it.

Filing taxes could be much easier for the average U.S. citizen. Each year Intuit lobbies the government to ensure this never happens. They want filing taxes to be difficult so busy citizens like you and I will use TurboTax. I cannot overemphasize how much I hate this company. They lock in consumers and continually pester them with ads to upgrade to their overpriced deluxe package.

The online took my entry for SSA and calculated the wrong taxable amount due for entry 6b, they say it’s 100% guarantee accuracy but guess that not true, ask for a refund based on that statement but was declined, guess it ok to make assurance and not live up to them, guess I should go back to using pencil and paper.

I'm using TurboTax for few years and using part of home for business. This year, it did not do the calculation for the partial use of the home. I filed the taxes and noted the error. I've shown the issue to 3 tax experts. I showed them the issue and be with them for hours without any resolution. Why don't they take the issue to their engineers and have them fix the bug? It's waste of time for being on phone for hours for what?

I have been a TurboTax subscriber for nearly 20 years, with few complaints until now. Yesterday was the April 15th deadline, and I was just starting my taxes due to a delay in receiving a K-1. When I entered my initial info, TurboTax recommended I use the more expensive Live option, which provides you with live tax help if you need it. I didn't, but it would not allow me to select any other option, although it did promise I could change options before filing. So I went ahead with it. Big mistake.

I was super annoyed that you guys REFUSE to let the customer know up front how much doing your taxes through Turbo tax will cost. The past few years I have really appreciated how easy it is to file through turbo tax. However letting a consumer get ALL THE WAY through doing their taxes online and THEN overcharging for them is UNACCCEPTABLE. Last year my taxes cost me $180.00 this year it cost me $300.00. Had I known it was going to be that much to file online with Turbo Tax. I would have called my Tax person and set up an appt to do it with them. That will be my plan next year. Sorry you lost a customer because YOU choose to not be UP FRONT about your costs.

AVOID this incompetent company. I used them on April 10, 2025. Their representatives gave me terrible advice and don't know anything about taxes. I drove to the Federal building and spoke directly to the IRS and they said Turbo Tax gave me bad advice on my tax situation. They must hire their reps off the street because they don't even know the basics about taxes. A drunken bum sleeping in a trash dumpster would have been more competent than these high school dropouts. A big waste of my time and money. I wouldn't recommend these ** to my worst enemy.

My tax situation changes ever so slightly year to year. Our family income is Social Security and fixed annuities almost exclusively. Therefore it is a copy and paste job for our returns. Easy. TurboTax in the early part of the return process consistently estimated the charges would be about $250 using their “in person service”. When it was all finished the charges were close to $500. This was clearly a case of “bait and switch” tactics, evidencing bad faith on their part. I’m done with using them. Inexcusable.

Last year, TurboTax charged me $160. This year, it's $370+, and I did ALL the work. Are they kidding me? They added on ALL OF THIS EXTRA STUFF that I'm sure I declined. But maybe I missed a checkpoint or two... I got ZERO live help... SCAMMERS!!!!

I have been using TurboTax for years. There have always been some problems because they do not make things easy for some tasks. One thing that I have always had some trouble with was entering my backdoor Roth conversion from my traditional IRA. This year, they have made this process worse. I had my 1099-R form downloaded from my brokerage account. But in the process, they asked me to delete the entries because they need to process it with two separate 1099-R forms, one for the withdrawal from the traditional IRA and one for the conversion to Roth. So, I deleted the downloaded entry.

Absolute garbage! It won't download, I have to run through the sign in process every 5 minutes. I have been buying this program for over 20 years. I am out! Can't even talk to support. I would give it a zero but the least is a 1.

I wish I could leave a 0 as a review. I will never use TurboTax again. No one in my family will use TurboTax again. None of my friends or Neighbors will use TurboTax again. Turbotax said I owed taxes this year and AFTER I filed I learned that I didn't owe anything. So now I'm out the money I paid the IRS and the money TurboTax charged me. What else is this company missing when they check over your information for "errors"? Buyer beware, file somewhere else. This company is a fraud. They WANT you to have to file so you have to pay them or the big bad IRS will get you.

What absolute garbage! Total rip off! Hopefully IRS will get eliminated and these thieves will get what's coming to them. I hope 2025 is the death of these thieves ripping off the U.S. taxpayer. You should be ashamed of yourselves, how can you live with yourself stealing from the taxpayers?

I paid $430 for full service for her to never respond and my e-file to get rejected. I then got refunded $30 and said do it on my own. They won’t refund the rest because it went directly to Ana ** the full service tax pro I had. She simply declined my calls. Now I have to do all on my own and I’m out $400!!! The picture is Ana ** on Turbo tax so if you're going to use turbo tax at least don’t match with her!!

I tried to use Turbotax for my taxes this year. When the forms were completed it stated I was all done and to submit the payment, which I did. AFTER the payment was submitted Turbotax showed the forms had errors. I corrected the errors and it kept looping me back to the same errors which did not show my changes. I signed out and tried several more times but got nowhere. I ended up going to a tax preparer. I emailed support to request a refund. They denied me.

I've used Turbo Tax for several years, but this year, I went elsewhere. I signed up for the Turbo Tax free tax federal and then you pay for the state. Lo and behold, I get hit with greedy mitts wanting $198. I'm a low income senior and they want half my tax return? NOT! Went to the IRS website and went to one of their free tax partners. Ended up using FreeTaxUSA. It was AWESOME, easy to use and it was -- FREE! I am so done with Turbo Tax and Intuit. Bye.

I paid $700 for the "Full Service" option because I was advised by the "professional" through TurboTax Live that the do-it-yourself product did not have the capability to file the appropriate form to capture a Roth Conversion. Turns out this is false. So $700 later, I had to get my financial advisor to walk the "tax professional" through how to do a Roth Conversion (this was after she skipped 2 appointments, with me and my advisor sitting around waiting for an hour before we gave up) and she still only did it half right, leading to a significant error in reported income that I will now have to have another incompetent "tax professional" file an amendment for. This is assuming I can get one to answer the chat that they are supposed to utilize for communication, as I've currently been ignored for a full week.

I have been using the online version of TurboTax and paying for it to do my taxes for years. This year, I made a couple of minor adjustments to my federal return, but they were not reflected in my state return. After paying to e-file my returns, an error check caught the mistake. However, the box was grayed out/disabled, and I'm unable to change it to reflect what I entered on the federal return. I'm also unable to go back and file by mail either. It says I already paid to have my returns e-filed. So, I can't go forward and e-file and can't go back and file by mail. I think they want me to upgrade to most expensive product which is totally unnecessary. Just fix your programming glitch would you?!!!!

I used TurboTax in the past and the process was easy and came at a good price, not anymore. DO NOT USE TURBO TAX. This year the cost rose significantly and the process was NOT easy. The app was chock-full of glitches and never ending security checks/log ins. I could have had my taxes done for half the price and a lot less bull crap. Not to mention it took hours and hours to do online. Stay far, far away from turbo tax. Give your money to a local tax preparer instead.

They were terrible to work with. We did not even end up filing and they WILL NOT refund our money they still took. I sent in 2 requests and they stated that if you even enter payment information they keep your fee.

Unfortunately, I will no longer be using TurboTax after using it for 17 years due to a complete lack of customer service for help with logging in. There is NO process to reset a password and the verification code process is severely broken, after you receive the code to enter into the box it repeats incorrect password!! The AI for customer service is clueless and no opportunity to speak to a representative or chat online to fix the issue. In the past I have purchased Turbotax CD, downloaded the updates, and completed my taxes. I am sure Turbotax will lose a lot of business this year.

Cannot reach a human being with a simple question. Spent an hour with chat bot and an automated voice system that kept giving me options that had nothing to do with what I was asking. Was disconnected twice. I’m a paying customer and I expect more.

Basic return with a 1099 nec upcharged $209. Called prior to filing and they sent me a code that was supposed to waive the fee. Come to find out the code did nothing. This is wrong on all levels. Adding a 1099 nec takes 2 min on a paper form. Then when called out on it, I get a smoke show. Take your business elsewhere. Scam artist is too nice of a term.

2024 software put my W2 box 14k $1543.77 dental insurance info in the wrong place as box 12k golden parachute. I didn't catch the software error until a few days after I filed. I read another Google review of someone else having a similar experience with Turbo Tax Software putting info in the incorrect location. I looked at my return and sure enough the software made the same error. My W2 was a clear PDF upload not a photo. I did contact help and that was absolutely no help. Better help was available from online forms. I was able to amend my FED and State return for free using Turbo Tax, big deal. In the end according to Turbo Tax it was my fault for not reviewing data that was automatically inputted by the software. I've used Turbo Tax Software for many years and count on accuracy of the software. This year I was let down.

No accuracy... The child tax credit as well as the earned income tax credit was not applied. Intuit claimed I was not eligible. Weeks later I received letters from the irs stating I am eligible. The customer service reps the 3 I'd talked to were no help. The first one told me just call the irs though I'll probably be on hold for hours just call them. I asked to be transferred to a supervisor, who "disconnected" my call. After waiting on hold an hour to speak to someone else I amended my returns just to get charged again for Intuit's errors. Finally I speak to a 3rd rep to hear her talking to people in her home based office before speaking with me. Supposedly within seconds she requested a refund for the services I paid for. I'll never use intuit again.

I’ve used this program for years. It’s always been too expensive but this year because I have a business in two states it cost me $357 to file. That is robbery. It would have been cheaper to hire a professional. The program is so glitchy and tells you to change things but won’t let you access the pages to fix. Terrible.

Very dissatisfied. 1. They didn't say that you would have to buy individual State returns at $55. I think it is a deceptive trade practice. 2. Then in Texas, you can’t send the return electronically because Turbotax uses the prior years “Revenue” as the validation. Unfortunately, the State eliminated the filing of the form that provides that number when you don't have a tax liability. For $55 it should have resolved this since the law changed 2 years ago. Very disappointed.

Greetings Everyone! I cannot believe that Turbo Tax operates in such a mediocre way. My mother's tax return is not that complicated. Turbo tax did not allow her to review the forms until she paid, and turbo tax filed it to the IRS. Well, we did exactly that and now... after filing it their way, I found three errors in the filing. I tried to call since April 4th to correct the errors that turbo tax committed and until now April 7th, I am still trying to find the original "tax expert" to send the amendments.

Constantly finding tricky ways to add stuff to your cart. Pretend to give "full satisfaction guarantee", but refuses to do refunds, even if return is rejected by the IRS. If you have anything additional besides basic W-2, they start adding on hundreds of dollars to your expense. I had an 800 dollar return and Turbo Tax wanted over 125$ of it. I could have hired a real professional for the same price. My taxes were so simple I could have taken them to the IRS and done them by hand. Turbo Tax used to be a solid service, now they are just nickel and diming you out huge % chunks of your returns.

Used for 2024 after a 2 year break; coming back to what I remembered as being an easier experience. It's like a different product and user experience now -*not* for the better. Problem 1: I have a lot of itemized deductions and TT requires information that it doesn't put onto any form. Problem 2: My spouse started SS this year. TT defaults to 1040-SR (no Itemized deductions). No way to change it. Problem 3: "Customer service" is via AI assist - which has a very limited repertoire. Very aggravating. After 30 minutes yelling "no" and "agent please" at a machine repeating its canned responses finally got a live agent. Problem 4: Agent 1 sent me a BLANK 1040 to use for a manual filing that I was supposed to fill in myself?!? What did I pay for again?

First, Turbo Tax Premier 2024 has operating errors. I receive 1099R income which is non-taxable. Turbo Tax Premier will not accept $0.00 in line 2 for the taxable amount. Thus, it would not allow me to file my taxes. I got Turbo Tax technical assistance. After stating the software was not operating properly, the agent instructed me leave line 2 blank.

I have been using Turbo tax for years. This year's filing for 2024 was a fiasco. Somehow they miscalculated that portion of my SS earnings which was taxable but not knowing it was wrong, I went ahead and had turbotax file the return online. This was followed by two notices from the IRS that there was a math error and instead of getting a $2,400 refund I had to pay $900. I called turbotax twice trying to figure out how they came up with the taxable amount but was told I'd have to pay extra to talk with a turbotax specialist. Discovered later that the calc is simply 85% of gross SS wages. How could turbotax make such a mistake??!! I'm thru with them.

I received a bill for $327.00 this year and Turbotax makes you go around in circles to talk to a real person about the bill and will not think about giving a refund (they say they do not have that ability) as it was already paid by the credit card company.

I have filed w Turbo Tax for years and liked them but this year it was harder to file and my tax filing was almost identical to previous years but now they wanted to charge me over $80.00 because they stated it was no longer free, and that's after spending all that time to do my taxes. They are a "TOTAL RIP-OFF". NEVER WILL USE THEM AGAIN!!!! Why didn't you tell me you wanted to charge me after I was at the end off doing my taxes??

RUN AS FAR AWAY AS YOU CAN FROM TURBO TAX. They will add hidden charges and hold your taxes ransom until you pay it. Seeing the other reviews, it looks like I'm not alone! I WAS a long-time loyal customer of Intuit Turbo Tax. This will be my LAST year using them. What a scam. I have always prepared my own taxes with no assistance. There was not a way to move forward this year until you "tried assisted for free". I didn't want nor need assisted services. At the end of the process, I was charged at least $70.00 more than I should have for assisted services. I was so ANGRY that I tried to chat, to no avail.

I used to use TurboTax every year, but they force me to upgrade from the free version to a paid version to enter a single T5. My income is too low to pay income tax and my returns are extremely simple with no help required. Having to pay a $21 + tax fee to "upgrade" is completely unnecessary. I switched to a competitor this year and was able to easily file my return for free. Don't waste your money on TurboTax if your returns are simple.

Last year I purchased Turbo Tax from Costco. I downloaded with access code, completed my tax return and went to file. It would not let me file without AGAIN paying for the product. No customer service available. Why would I use this again and pay double.

Don’t use TurboTax! My experience was terrible and I paid the extra money for a live help but it was not as good as last year because no one popped into my screen to talk to me. It was all chat and phone calls and the people that called me were rude and didn’t answer my questions properly! Also, I imported my ItsDeductible information and at the end when I’m e-filing and I already paid them money then they tell me that my information didn’t go in on ItsDeductible and they want me to put in all the information on the worksheets! Unbelievable! I already paid them almost $300 and then they tell me the worksheets are made out for my federal return for my charitable deductions! It’s Dedutible IS THEIR FREAKING SOFTWARE!

Have used TurboTax for years as I have a relatively simple tax return for federal and state. This year after completely finishing my return with them and trying to sign off, it prompted me that I had to “upgrade to the $199 TurboTax premium” over a capital loss carryover form which in previous years has never caused this. They wait until you finish your taxes and then prompt you that you have to upgrade to this or cannot continue. After researching online, this looks like I am joining the thousands migrating away from this garbage company trying to cash grab from return customers. See ya, scammers.

How many of you have purchased Turbo tax premier advantage with included Audit Defense and then had trouble filining your taxes. I had to uncheck audit defense before I could file and am now being told that you can't add Audit Defense after your return has been filed. I have spent over 15 hours on the phone support with at least 6 different case numbers with no resolution.

First year Turbo Tax doesn't work!!!! I downloaded 2024 TT, uploaded prior year data, verified everything good, saved as a new 2024 file. Weeks later I tried to open TT to add information for return and it won't open. Error 700001. Looked up solutions on line and tried everything suggested and nothing works. Tried calling and can't get put through to a human. Just emails to do everything already tried. In a loop of frustration!

Turbotax, once you used their online system, locks you in as they populate your data from one year to the next. Unfortunately, they keep on increasing their prices every year. What a scam of a company and its software.

I have the simplest of returns. All I have is my forms from my employer. I don’t own anything. I don’t have any write offs. I don’t have any donations. Nothing. I should’ve been able to file for free. Was ok with being charged the $59 to e-file. That is what I consented to after filing my taxes. I realized TurboTax charged me $128. An extra $69 for deluxe which I did not consent to or need. There’s no need for me to have deluxe. I have the easiest taxes in the whole wide world! I’ve been trying for over three weeks now to get a refund of the $69. Three customer service agents have promised me said refund and said they could see it on my account. As of today, I have not received refund and when I finally started looking into it twice now, TurboTax said I’ve been denied. This is pure fraud as I did not consent for the $69 or you said service. I will never use TurboTax again as they are thieves!

Nothing but trouble trying to get information from them! Today I got a call from them on a question I had posted. A fairly simple question that would have helped them make the software a little more user friendly. Anyway they were not able to answer it and suggested I request another call. They started walking me thru the process, but it was quickly apparent that they were looking at another screen. I shared my screen and was told, "Oh you are using the desktop version!" Duh, that's what I had purchased (Premier)! I was put on hold...on and off, until silence - I was dropped! Bad experiences every year!

TurboTax was great like 10 years ago. It feels it stuck in old times. It's slow and it feels it's getting slower and slower as you add data. If you are into investing and try to add 1099-B manually it takes literally forever as you navigate through ever so helpful prompts. If you try to import from broker, that works, but now Turbotax decides to skip creating 8949 sometimes. Good luck trying to verify anything. Oh, and navigating from calculated number to data source is the worst I've ever used (TaxAct, H&R block). We ended up having a correct entry in 8949 that we could not find in 1099-b (spent hours).

I am a long-time TurboTax user. Changes in TT software over the years make me question whether I need to find an alternate tax preparation solution. When I first began using TurboTax, years ago, I was very pleased as I have a somewhat complicated tax return that has included 2 working spouses, various sources of income (e.g., bank account interest, rental income, capital gains), and quite a few charitable deductions. The input of data benefited from carryover of data from the previous years, which saved a lot of time. The TT forms were relatively consistent for some time. But - In the last 5 years, I have found some pretty substantial changes in data entry, to the point that I can’t find, without consulting a customer service rep, how to enter something as simple as sale of a small piece of land.

Preparer was in a different time zone and wrongly scheduled our call twice. Estimated my state tax that seemed high and came out to be 59%, she didn't catch that error but I saw it. I couldn't see my forms until they were paid for and submitted. Then I noticed every submission had the wrong address. They don't correct this error but told me how I could notify the agencies of my correct address. Cost to me for their services- $803.

There are many options to prepare and file your Tax Returns, so, stay clear from TurboTax - They charge you over $280.00 before your taxes have been actually e-filed, and when they fail to deliver, they refuse to give you a reimbursement. The only value this or any other Tax Return preparation service has to offer nowadays is E-Filing. However, their software is not well integrated with the IRS Systems, producing constant errors that will likely prevent you from e-filing and forcing you to send your Tax Returns by snail mail.

I made the mistake of wanting a quicker refund and asked for the Credit Karma option with a Plaid card. Instead of getting my refund, Credit Karma WITHDREW the amount of my refund from my bank account overdrawing my checking account!! I did not authorize a bank transaction (they had my info from last year) and I am entitled to a REFUND not a PAYMENT to the IRS!!!! This is just so wrong. Now I await CK to fix the mistake supposedly within the next 7 days. Incompetent and unnecessary mistake. I am not hopeful.

Rude and impatient staff. Instructions were unclear. One of the tax professionals over chat was very unprofessional. Asked a question over chat, they said, "Sure let me find out." *Leaves chat*. I will never use this service again.

I have been using TurboTax for many years. It's fine. It's better than H&R Block which I used for my sister and son last year. However, while had nearly completed my return I was asked if I wanted to review a couple of items that may have needed to be corrected. I went back and double-checked them and I had correctly done them. When I went to check out I realized I was being charged $199 for the Live Premium service. I was then charged $69 for my state. This was purposely misleading in order to add another fee. I will not be using TurboTax again, which means none of my family members will be. Seems really unethical.

Never again will I file with Turbo Tax. I will not recommend nobody to them. Go elsewhere. I gotta wait 4months just to get my stuff back because they filed the wrong form and me paying them for what? Just never again.

I filed my taxes using an Expert in TurboTax for 2023. In 2024 they doubled the charges to file my returns. This made me look out for alternatives and to my surprise - Turbo Tax has been filing my returns incorrectly. The expert did below mistakes in 2023 returns:

This year at checkout Turbotax attempted to add $163 to my bill of $105 for a total of $268!!! They did so through a $94 required upgrade to a $199 program and adding in a Max upgrade of $69 I did not approve but learned I had to manually remove the charge from my cart. I have used Turbotax for 25 years and claimed the same Loss for 22 years. This year they REQUIRE for an Expert Review at an upgrade rate of an additional $94 in order to claim the loss. I do not require an expert however, that was the only option to complete my taxes. Checkout was the first point I was informed of the upgrade required for me to complete and file my taxes. At checkout they also tried to add and additional MAX upgrade for $69 I did not need.

I wanted to file my super simple S-Corp tax return (single physician run company with no employees) because I was not happy with accountant who I used for over 10 years. Turbotax seem like they were the right company and everything started well. But after over a month plus of back and forth with my assigned accountant it resulted in... "Sorry but we are unable to file your return at this time." Horrible experience with Turbotax. 1st The accountant was available ONLY 3 days a week. 2nd The communication was so sparce and bits and pieces. 3rd After multiple attempts to talk to the accountant over the phone I gave up with trying. I asked and she was like, we can do everything via electronic communication. 4th The accountant tried to get me to BUY another product of Intuit to clean up my books. Nasty experience and I will be VERY vocal about it!

I purchased the Desktop, premium version of TurboTax for $89.00. I could never get it set up on my Mac because my computer isn’t compatible. So I asked for a refund. After submitting a survey saying my problem was resolved because I got a notification that I’d get a refund, I received an email (after I completed the survey) later saying no refund because their desk top product isn’t subject to “customer satisfaction”. So, now I’m out $150.00 because they wouldn’t file my taxes until I also paid for the Online version of turbo tax.

I am a low income tax payer. TurboTax advertises FREE taxes for people like me and they do not make it easy to find the "free" online platform. Nevertheless I got to the end of all the forms and they won't file your paperwork without payment of $128.00. You don't even have an option to file Federal and or State individually. AND Turbo Tax doesn't allow you to view the documents prior to filing. They count on you taking the time and paying at the end to be over with it. No one likes doing their taxes and this bait n switch in my opinion is corrupt! I will NEVER use them again. I only did this time because of Marketplace insurance. They advertised falsely that as a low income tax payer I would not have to pay to file with my state or federally. Hope Trump does away with taxes as he is suggesting for next year and this business will no longer exists. You would deserve it!

On 3/17/25 I filed my taxes with Turbo Tax; I ended up owing money. I went through the process, agreed to pay my taxes through turbo tax with my debit card. The next day I was looking for a receipt as the money was not withdrawn from my account. I reached out to customer service. I was placed on hold and eventually the called dropped after 30 minutes.

One of my income statements was a 1099-R from the Defense Accounting Service for a pension from a Survivor Benefit Plan. I worked many, many hours trying to get it to get past the "Review". It is an unqualified plan, but the "Review" was trying to make me choose between 2 options (403b or "other qualified plan"), of which mine is neither and no one wants to lie to the IRS! So I tried their Community Notes and asking the "Community". No help from the single reply. I ended up calling the TurboTax Customer Service number. The Customer Rep after quite a bit of time admitted it's a software glitch on their end. She got a technical support person on the line with her to help her. The call took 2+ hours and still wasn't fixed. 

I will be choosing a different tax software moving forward. Many issues, including with a state automobile thing and there is no ability to use the software to create a second return for our daughter when using the online version, which it seems, is the only way they are doing things now. Goodbye, Turbotax.

This will be the last year that I use Turbo Tax to file my taxes. The issues around capital gains delays when filing is the reason why I will use another software company. Also the condescending "we thank-you for your patience" at the end of any response from Turbo Tax is very annoying.

TurboTax Home & Business Canada has made a troubling change this year by requiring all users to store their private and sensitive information in its online database as a condition of using the software. I purchased this product for $149, expecting—as I’ve done for years—to download it, work offline on my desktop, and keep my data secure and private. Instead, I discovered that even with the desktop version, I’m forced to create a TurboTax account, sign in, and upload my financial details to their servers just to use what I’ve already paid for. This feels like a betrayal of trust and a blatant cash grab—especially since the price seems inflated for self-employed contractors like me, who don’t need the 12 returns it bundles.

I have used TurboTax for several years. This year when I went to the provided link, there was no way to see the current cost. In addition, it automatically linked me into an upgraded version (that I didn’t want or need). I tried several times to find a cost BEFORE doing my taxes, but it was impossible. And I couldn’t choose a less costly version. At the end, I discovered the charge was $199. I am a single 74-year-old with simple deductions & one retirement account. No way I would’ve chosen this—especially when my refund was less than $300! Despite being a loyal customer, I will never use TurboTax again. I feel cheated & taken advantage of.

I have used TurboTax for at least a decade, I was told to delete my Intuit account by their customer service to fix my issue, this rendered the digital key unusable so I had to buy it twice and they won’t refund the one they killed.

Be aware that they changed refund processing service fee of $40 on top of the fees, anther way to get more money, next year I will be looking for something else. Been using TurboTax for over 3 years. Thanks.

I have been doing my own taxes through Turbo Tax for years. I have a slightly more complicated return due to a number of investments. I decided to try the "full service" option this year. What a total joke. First the total cost estimate was not even close to what they wanted to charge me at the end. My tax "expert" was laughably unknowledgeable. All I heard was his dogs barking and kids yelling in the background. The whole process is completely unprofessional and very inefficient. I highly recommend that you skip the full service its just a money grab for turbo tax. Just do them yourself or if you feel more comfortable having them done seek out a local tax professional. Avoid turbo tax full service at all costs.

I have used Turbo Tax for the past 14 years. This is the last time I will use it. No Disc, It is worthless as a download, Good Luck trying to retreve it. It takes forever and it is such a hassle. Never again. HR Block or ???? NO TURBO TAX. It sucks this year.

Never use this tax service. I filed my taxes with TurboTax. I verified that my bank account was correct. Submitted the claim electronically through the service and somehow my bank account information was changed. Was informed that my return had been deposited and it wasn’t. Went back into TurboTax and my account information had been changed. Called them to see what could be done to be told, "You need to call the IRS." No accountability by this company. So basically my return was stolen by someone in this company or by their lax in security. Called IRS and started a claim. Now will be anywhere between 1 to 3 months before I can expect any payment. In addition have to change my account information because it obviously has been compromised. DO NOT USE TURBOTAX.

I have never had an issue with Turbotax in all the past years of using. My return was rejected this year and nothing helped fix it within the website (7+ times trying to correct) until I called. Now my return is over $2,000 less than expected because the site is not up to speed. $2,000 is a huge deal to get back and because my child is my dependent and made less than $5k last year, it took my tax refund to be taken by over $2,000 (I had to take him off as an independent - even though I pay FOR EVERYTHING)! No explanation, nothing. Unless you have 1 job, no kids that work - as spendy as it is, go to a CPA. I will not come back here. $109 to file my taxes and NO HELP.

I was a 20-year user of Turbo Tax and Quicken and was satisfied with both. 2024 I got stuck with no way to enter Form SSA-1099. Search was no help, help was no help, No 800 number to call. Maybe, TurboTax 2023 was a foretelling of 202I need a K-1 form for $320 of income, they wanted $40 for the add-on.

March 10, 2025. I have used TurboTax for years and watched the price rise consistently but not horribly....UNTIL this year. As a returning customer, when I logged in, it went to a welcome page that indicated it had my current info and I could "start for free". They went through the standard upsells for their "Max" plan for $$$ more, but never told us what the standard package would cost. When we got to the end of filing everything (not using ANY additional 'assisted' service), I about fell out of my chair when it said our cost was $199! Nowhere did it give a cheaper option.

Long time Turbo Tax customer, but, no more. 2023 and 2024 tax years Canadian versions have a known defect where Turbo Tax Standard erroneously shows a tax credit equal to the full CPP payments reported, on some returns. Support was no help, and none of the on-line fixes I found fixed the problem. I ended up going to another income tax software to submit our 2024 returns. Never wasting money on Turbo Tax again.

I have used TurboTax online and done my own taxes without help for several years. Now that my situation has gotten easier (I am no longer self-employed) they came up with a new SCAM (I mean plan) to charge for Live Help. Well, I don't want it! I have never needed it. So, they told me to start and said I can change later. So, I did and believed that at some point they will show me the OPT OUT SCREEN. Well, they didn't and now that I am done, my choice is to go back and redo all of my taxes or just shut up and pay. No MORE TURBO TAX FOR ME!!!!

The TurboTax that you buy on Amazon, no longer supports five users. But they don’t make that clear. But the TurboTax desktop lost all my information that I had spent eight hours working on. The person that helped me at TurboTax, Joanna, was very helpful, but the information was still lost. TurboTax is no longer reliable at all, and I don’t recommend it.

Turbo Tax seems to be in business for the IRS. I use pay far less taxes when I used a independent CPA. They may have a little cheaper price, but when you end up owing $1000.00 plus to federal and you use to get that and more on a refund, then it is a ripoff. Something is definitely wrong with their computing.

Nasty Evil God aka Satan 2 Corinthians 4:4 NLT "Satan, who is the god of this world has blinded the minds who don’t believe." Used your system to steal from me. I have 3 kids under 18. Always qualify for child tax credit under $40,000 head of household filing single. Now all of a sudden I get back nothing.

WARNING: if you clone/upgrade your hard drive, it will void all of your Turbotax activations. Intuit provides NO notice that this will occur. The only way to contact Turbotax support is by phone. Their reps don't understand this problem, they have no defined procedure, and they will force you through remedial and irrelevant support steps. Support will require that you use another activation and if you've used them all you are SOL. They are unwilling and seemingly unable to reset or reduce your activation count. This is the only product I know of that includes the hard drive device id when validating the license.

I have used TurboTax for many years, this year however they added a service called Justanswer that starts to charge you $55 a month with no way to cancel, I had to cancel my credit card to stop it. It came up when I went to the help section in turbo tax, not happy at all.

Purchased through Amazon and 5 weeks later went to open the program and do my taxes. Software loaded, message displayed gathering info, message asked if I was ready to start? Replied yes and immediately a TurboTax error message displayed. 2 hours on the phone with turbo tax service manager and error message remained. Amazon return window was past, tech service was not successful. Deleted Program and said goodbye to a program I've used for over 20 years. Out 45$ and a bunch of time. Disappointed is an understatement.

I finally give up. TurboTax has got so bad, I’m forced to look elsewhere, even though that means the new company won’t have my past filings. Its instructions have become so ambiguous, I swear only they know what they mean. And then it crashed and I lost a long list of calculations. Unforgivable. The program is infuriatingly asinine as it won’t let you surf back to the point that interests you, and it makes you answer the same questions every time you return to a particular part.

In 2024, I used an upgraded version of TurboTax to complete my 2023 federal and state tax returns. Although less expensive than the CPA I had previously used, this still cost more than $200. Recently, I have been inundated with calls and emails from TurboTax to file again. I was then 'matched' with a 'tax professional' but then discovered - despite an advertisement in one of their emails - that I would not be able to meet this individual locally to discuss or physically drop off paperwork.

Intuit/Turbotax is a very dishonest company. Somehow they have stolen my identity and in two consecutive fake orders they charged one of my credit cards with products valued at $440. At no point have I been an Intuit/turbotax customer, ordered any products from them, or give them my personal and credit card information. Will be reported to every Consumer Agency possible.

I have used TurboTax for a number of years, the big complaint I have is when you have need for assistance. If you don't pay the extra 60 dollars (2025 cost) the people you talk to have almost no experience not just with taxes but with Turbotax itself. I wanted to know where turbotax pulled a number from, that seemed like a product question but was told it was a tax question. I talked to 2 people, and they had no idea. After 2 hours on the phone I gave up, I was told I would be contacted by a manager, but I was not.

I filed through TurboTax last year, which went fine but was relatively expensive. I went to file again this year and was charged $179 before I even finished filing, which was way more than last year. Once I saw the final price (which wasn't provided until after the process was nearly finished), I decided to use a free IRS provided website instead. After using the IRS website (TaxSlayer), I had a much more user-friendly time AND noticed discrepancies in the TurboTax filing. I learned that I actually owed $64, not $1, which is what TurboTax was about to submit.

Lost Returns and Extra Fees 0 help. I have used TurboTax every year, but this was a disaster, and I feel robbed. My refund was supposed to have been received February 5th. It is March 4th today. TurboTax took my payment for the IRS out of my account. The IRS never received it. I got a letter from the IRS after TurboTax had already said my state was accepted. I paid a second time directly to the IRS. I got an email from TurboTax that I had received my refund when I had not, and this was prior to an email on February 24th saying my state return was accepted. It is March 4th today, the state has not received my return. I used the free version to file both. $80 was charged to my account for the services, and I was emailed a receipt. TurboTax has responded to reviews during this issue, however has not responded to a single email or phone call. They absolutely do not back their guarantee.

This is the 8th year I've used TurboTax and they always get me the biggest refund possible. My tax preparer was extremely knowledgeable and very polite. I'll keep using TurboTax for my tax preparation solution!

TurboTax has become unusable. I've used it for YEARS, but this year, it has been turned into such a mess. Don't waste time or money. It is impossible to navigate, impossible to use, can't find useful links and many links that just fail. I tried online support and they were laughing with embarrassment. AVOID. Lots of really stupid, pointless graphics that move around but just make it even more confusing! For the first time in many years, I went to an expensive professional and I'm happy to be done with TurboTax.

I have been using desktop version for years and mistakenly used the online version in 2023. The 2023 online version allowed for the transfer of 2022 desktop information. For 2024 went back to desktop version. However, going back to 2024 desktop version you are not able to retrieve information from the 2023 online version. You will need to continue with the online version or start the 2024 tax returns from scratch. Very deceptive selling practice. This will take much more time to complete a return unless you stay with their online version and start paying more per return. There was no indication that the versions were not compatible and once you go online you can't go back without a lot of work and you lose the ability to compare previous year's tax returns.

Although I have been pleased to use TurboTax for a decade, my experience with TurboTax Online Premier for 2024 has been unsatisfactory. I ran into a bug on entering self-employment income that could only be solved by clearing and restarting. Most irritating. Next I discovered that it could not properly handle the situation of a past missed/corrected RMD. I needed online support to wrestle with this, and it would let me access this only after paying. Support confirmed TT Online could not handle this tax situation. I requested a refund, but TT Online is not covered by their "satisfaction guaranteed" claim -- no satisfaction for you, sir. TT Online for 2024 is flaky, buggy, and incomplete. Avoid!

DO NOT USE!!! I have been a loyal customer for many years but, this year, I tried to complete my 2024 tax information online (like I always do) and was unable to access my previous year's tax information. As if that wasn't frustrating enough, it is impossible to speak to customer service in order to resolve this issue. If you're going to run a business and take people's money, it is your duty to provide assistance for your customers! I am now searching for a different tax service and will never return to Turbotax!

Not accurate on federal taxes in Canada. A difference of over $400. Was easy to use but not much good if it's not accurate. I have been using TurboTax for years. Next year it may be time to try something else.

I have an extremely basic tax return. E-Filed Federal with no issues, but can not file state through the TurboTax website. No error message, just a blank screen. Amazing website. I finally got a halfway competent customer service agent after half an hour, she told me that I couldn't E-file my state return at a different time than my federal return. Does that make any sense? Is this a national/global leader or some idiot CPA on the corner?

Have actually TT for 30+ years with only modest confusion. (Our return is complicated.) Decided to use Desktop instead of Online this year. It was cheaper & let me do "what if" exercises easily. Also forms mode is very useful. WRONG!! Crashes several times after each launch (just vanishes). Seems to work later. Only give it 2 stars for past usefulness. Slow/frustrating!!

I have been using TurboTax for about 20 years. This is the first year I have EVER had to contact their support group. The issues have been TurboTax software related. I have spent over five hours on the phone with them going from one level of support to the next level of support to the third level of support only to be told in essence they do not know OR providing instructions involving downloading third party software, deleting the TurboTax software, and reloading the TurboTax software which is not so simple anymore since they no longer provide a CD of the initial software. Plus it seems if you ask to be called back rather than hang on line while all these levels are being contacted, the answer is no because they have been told that cannot be done. If I ever get my state return to work, I will NOT be back.

Purchased 2024 Deluxe TurboTax through USAA's website (my insurance company). Completed and filed my taxes OK, but just now learned that my family members don't have access for their returns, as in previous years when CD installations were done. Very disappointing.

I have been using TurboTax for the last couple years. However, this year I felt that they were underhanded and sneaky. They ask you when you first sign on if you want the classic for free or deluxe. I checked off free and at the end of my tax returns I had to pay for state which is fine $39. However, when I received my receipt from TurboTax, they charged me $49 for deluxe which I did not authorize!!! I called to complain and they told me that I had to choose the deluxe which I did not have to choose the deluxe. They were not helpful. They were not understanding. They were nasty about it. Never again.!!!

I had nothing but issues with TurboTax. I even had an expert complete them. I spent the better part of two days on the phone to get my taxes completed and E-filed. The customer service was horrible. the technical issues were continuous. The price was $181.00 for a very simple refund. It wasn't easy it wasn't fast and it wasn't cheap. I would have been better off going to a tax service. There was also no number to call to get anything resolved and I was not able to leave a review on the turbo tax site.

I’ve been using TurboTax desktop version for years and have been very pleased with it. It’s easy to use and you can do up to 5 different tax returns per version. This year I did my return with the online version. Much to my surprise, once I finished my return the fees for the federal and state online was twice as much as the desktop version I could have gotten at Costco or Sam’s club. The second surprise was that despite the additional cost, you can only do ONE return with the online version. I called TurboTax and they confirmed this. I will never use the online version again!!

TurboTax calculated my return to be 206.00 plus fees for one paper 1095A. I went to IRS website direct file and it gave me a refund over 8000 and it was free with the 1095A. They had all my info already. As of today I'm only going to file with IRS direct file.

Terrible experience. Website kept trying to send me to the app, which was crashing repeatedly without ever logging me in. Got into the website and it glitched. Waited on a chat for 30 mins and never got a response back. Absolutely DO NOT recommend them this year. It's a burning dumpster fire riding a train wreck, and I should know, I've used TT for over a decade.

I have been using Turbotax for 10+ years. There was an error in the way Turbotax translates worksheet to 2023 RD-109 NR for Kansas City, MO Earnings Tax Return. Line 2 asks for Total number of days worked outside of Kansas City which should be same as Line 1 which asks for Total days worked elsewhere which is 260 days. Line 2 should be 260 which will result in Line 3 being 100%: 2/3*100. That should result in full refund as a non-resident. But it shows line 2 to be 0 in which case line 3 is also 0 and therefore no refund.

Absolute slimeball of a company. Even after paying a 140 million or so fine for being slimeballs, they continue their deceptive tactics. Pay a real professional to do it for you. Intuit is an absolute evil corporation that is half the reason the taxes are even so complex to begin with. (H&R block is the other half.) Go ahead and look up how much a year they pay tax code lobbyists. Completely repugnant behavior from a somehow even more disgusting corporation.

TurboTax is easy to use. Have been using the online product for years. The only problem I have with them is they say start your return for free, but before you get half way they pop up a screen that has your choices of returns. Nothing is free. It pisses me off every year. Just say that it cost $39.00. That really isn't that expensive. Stop trying to mislead people. If they like the product they will return. I have for years.

My free file was $100. The questions are redundant and you're sometimes sent in circles. I had an extra thing on federal, so they charged me extra for federal and state, even though it didn't affect my state tax at all. I don't even know what the extra charge was after they charged me for both feed and state, but my refund came the same time as the taxes I filed with H&R Block which was much easier to use.

After filing last year with out any major problems I attempted the same this year. I filed married/jointly, yet as I went through the process they never mentioned my wife's income and only had mine listed all the way up till they wanted payment. They claimed it was free to file federal but only 36 to file state. Yet they charged me for Turbo Tax deluxe which I never wanted. Now I cant even clear or cancel my return as they charged me 80$ already. I plan on filing a small claims against them as they are being extremely hostile on the phone when I asked them to explain why I cant just not use them. Hopefully the courts will handle it properly.

If you have any concerns about your tax filing information being shared around the country to marketing groups, you should think twice about using Turbo Tax. I was getting up to 3-5 calls a week for a year from spam numbers trying to sell me tax relief services. I am sure I gave them permission to do this in the pages of fine print that we all agree to when we use their software but it's still underhanded and unsettling to know that my personal financial data is out there being seen and used by dozens if not hundreds of strangers.

I’ve been a long time TurboTax user well over 10 years. Never had a problem. Got a letter in the mail from the state of Virginia letting me know add a line item was disallowed and sent a bill for the tax owed in the penalty from 2021. I found in the community forum of TurboTax someone else had the exact same problem in 2019. That would be two years earlier in 2021. When I file my taxes they never did an upgrade to reflect this change and intern when I brought it to their attention they would not stand behind their product and tried blaming me for using the wrong code, I didn’t think it work like that anyways, they will not stand behind their product when they making an error unfortunately for me, but I will also be terminating my relationship with TurboTax due to this issue. I hope this helps somebody else down the line.

TurboTax is a scam, and always has been. They were offering a service for filing for free using the app if you didn’t use TurboTax last year. This service is a scam, and there is no way to utilize it in the app. When I completed my tax forms, they charged me $40 to file my federal taxes like normal. When I contacted them about the error and requested a refund based on their misinformation advertising, I was told that they offered no refunds for online services, even though they ALSO advertise a 100% customer service satisfaction guarantee.

I live in a designated federal disaster area which has additional extended 2023 tax filing deadlines. I loaded all my 2023 tax data into the TurboTax online software before the original deadline. I just received my last K-1. When I couldn't go back into the 2023 online TT software, I was told that the online version is no longer available, and I needed to download the desktop version. After purchasing and downloading the desktop version, I discovered there is no way to migrate my tax data already entered into the online version. I was told by two separate support agents (which are hard to get ahold of) that my 2023 data had been deleted, and I would have to start over. It is stunning that TT does not account for federal disaster area extended filing deadlines and that I cannot retrieve my previously entered tax data.

There are so many repeat questions and dumb questions that the software should know based on previous answers, it is unusable. I asked me in 2 places and I entered a 1098-k in 2 places, and the taxes were wrong by $4000 too high. I had to go find where it screwed up. It classified me as having a retirement plan at work because I had a 401k — but I never got the 401k deduction. I used Turbo Tax for 20 years and it got worse every year for the last 2-3 year. This year it is junk, and I am actually returning it. I will re enter my taxes with a different program. I am that sure that I can get lower taxes.

If you want free, don't use. Sure the service works but they start off with free - then say now its $49 - then to add in taxes it was another $40 - then their "filing fee" was another $40. So a service I expected to be free cost me $128. Absolutely disgusted. If you have a relatively simple filing (no business dealings or anything wild, income under 80k) go to the IRS website. There are nearly a dozen other options that are ACTUALLY FREE. I yearn for the day where tax preparation services fall into obscurity and a bad memory unremembered.

Bought the key for TurboTax at a local store. I have used it before and it was sufficient. Went to their website like they instructed, downloaded the program. From there could not use their program. It blocked me in every avenue I took. Two days later after speaking with their customer support, I contacted a computer expert locally. After paying for his services, I was told TurboTax's program could not be used. His words "they need to fix their product". Of course, that is something they are not going to do. They have my money. I cannot return it to store because it has been opened. It is a total waste of money. I guess I'll have to find another company to use. So disappointed. Would not encourage anyone to use their product.

Been buying TurboTax for over 5 years. Purchased for 2024 taxes on Jan 27. Discovered it doesn't provide the 8949 form I need that was in last year's version. Can't file my taxes electronically without it. The Help icon sends you to a site that doesn't exist anymore. They will talk to you on the phone for $60 but good luck finding someone who actually knows something. Save your money. It used to be a good product.

I have used Turbo Tax for many years and enjoy the simplicity. This year, they are giving free returns to anyone who switches from H&R Block - but no discount or incentive to loyal customers. More and more companies are doing things like this and I think it’s a shame people who continuously use their products don’t feel valued.

The TurboTax 2024 website has left me feeling frustrated and disappointed. The layout is confusing, with menus and options that seem to loop back on themselves, making it difficult to navigate or find straightforward answers. Instead of offering clarity, the site feels overly geared toward pushing users into their online software, often at the expense of offering clear, standalone guidance.

Turbo Tax charged me twice for a product I'm not using. After many calls to customer service I was told I would not be getting a refund for a product I'm NOT USING. I had to go through my bank to process the refunds as a form of fraud.

I’ve used TurboTax for over 5 years, and it’s been great. This year it seemed much more complicated, and not easy to navigate. It kept forcing me to say I have and electric vehicle, when I do not. This messed up being able to file my federal and state taxes together, and will result in me paying an extra fee to a tax company. I will be using a different service to file my taxes next year.

We have used Turbo tax for the last several years. When we filed last year for 2023, turbo tax failed to file our state tax even after we paid for it. We found out 2 weeks ago that it was not filed. We now owe money since it was not filed on time. There is literally no way to contact turbo tax, we tried to chat with them and the chat said to call. We got an automated run around with the phone call. Never spoke with anyone. Turbo tax is the biggest scam out there. DO NOT USE THEM.

TERRIBLE experience. They offer NO customer service EVEN when you have paid for it. They blame the IRS for the glitches in their site. When asked for a refund or even fifty percent because they DID NOT HELP ME, they refused saying that by talking to them about the refund WAS them helping. So basically, I paid to talk to someone about refunding my money because they don't do business correctly. DO NOT USE THIS PRODUCT!

As a long time user of TT it didn't surprise me that they notified me that my CC info was out of date. I updated the info but no CD. I tried a couple of times to contact customer service. No luck. Finally I called the hidden customer service #. A nice sounding woman with a southern accent listened to my problem and put me on hold a number of times. Each time she came back she said the CC info was out of date. I told her that I was looking at her company screen, my account and the info was correct. At this point I had been on the line 30 min. She said that she would have to call me back and requested a good time. Fine -- but she never called back. Apparently she couldn't even take the CC info and send me a CD. What a waste of time. Don't know if I will purchase again.

Spent an hour and a half trying to get an answer to a simple question from the Turbo Tax live help, from two different people. Neither one could help me at all. Even the one who talked a good game. IMHO the live TT help option is worthless. No help from the user community either.

I have been using TurboTax for 15+ years and on my 2015 iMac PC since I bought it. Now, TurboTax has made the OS software requirements higher than my PC's (which is up-to-date with the latest software) so I can no longer use TurboTax. Their customer service people have an "Oh well, too bad" attitude about it. The fact that I also use other Intuit products makes me think I need to find other alternatives for my financial software needs.

Since end of October I have been trying to get Intuit to fix the errors in their system so I can update my account and input data their system removed. My information has disappeared, Payment information cannot be updated and each time I call, the "Customer" service rep see the problem even with using different computers and browsers and "They" document the error. Today 20 Dec, the problem still persists. I physically went and purchased TurboTax 2024 and your system can't even update this purchase and gave an error on that.

I filed a tax extension but recently found out I was fined $14.00 for late payment. When I filed my Federal tax return with TurboTax, this $14.00 was not included in the amount they told me I owed. I was fined and I had to pay an additional $593.56 fine for "shorting" them. I filed a complaint to receive compensation from TurboTax and they responded it was my fault? They contradicted themselves stating, "The failure to pay proper estimated tax of $14.00 was calculated with your completed tax return." This is a straight lie! Why would I withhold a random $14.00? IT WAS NOT INCLUDED! I paid the amount TurboTax told me to pay. I have been using TurboTax for 6 years and I will NEVER use them again.

Half the tax professionals are horrible. The other half aren’t good. They do not offer service, no way to get transferred to manager. No way to each a specific person. They do NOT stand by their guarantee that if IRS penalizes you due to their error they will help. DO NOT RECOMMEND.

I've was a TurboTax customer from 2011-2020. I was sold on they advertised the service was free, but when I got to the end of filing, they charged for using their software. Me not knowing that Turbo Tax was suppose to refer me to the IRS website to file since I was only earning 12,000 per year. I paid the fee, The government sued turbo tax and all the people that they trapped into their marketing scheme was suppose to get their money back from Turbo Tax. However, after Turbo Tax promising the government to pay back the money, everything went mute. I received nothing but more attempts from Turbo Tax trying to solicit more business from me. That was very grimy and I'll never recommend them or use them until they pay me my money back. If they did it to me, how many other have they deceived?

I have a fairly complex tax situation so I used full-service tax prep for 2023. I was informed I owed a penalty for not paying estimated taxes. However, after paying my taxes, the IRS informed me the penalty was OVERPAID by $800. Had they not found the error I would have overpaid my taxes. I spoke to a CPA at TurboTax to ask how this happened. The person could not explain it nor was he very curious about why their software was incorrect. Because accuracy is guaranteed, I called and wrote about a refund due to Turbotax's error. The rep became snarky and was unsympathetic, so I wrote instead. I got back no reply. Not only was I alarmed by the overpayment, but also by TurboTax's disinterest in analyzing the root cause. Lesson learned: Pay a CPA even if the upfront cost is higher.

Intuit TurboTax offered a promotional $60 rebate for purchases of 2023 TurboTax Home and Business made in December 2023. I made such a purchase 12/26/23 from Discount Software Warehouse, followed their instructions carefully, and filled out their extensive rebate form. They promised the rebate within 6-8 weeks. They have not sent the rebate and haven't responded to my inquiries. I feel cheated.

Intuit TurboTax offered a promotional $60 rebate for purchases of 2023 TurboTax Home and Business made in December 2023. I made such a purchase 12/26/23 from Discount Software Warehouse, followed their instructions carefully, and filled out their extensive rebate form. They promised the rebate within 6-8 weeks. They have not sent the rebate and haven't responded to my inquiries. I feel cheated.

I filed my 2023 taxes with TurboTax. For a reason not given they were unable to direct deposit my refund into my account. They supposedly send the funds to the IRS and left me to try and fight for my refund alone. The IRS was not able to find the funds and suggested that I follow up with TurboTax. Doing so was a frustrating and unfruitful venture. The representative I spoke with was polite, but ultimately refused any amount of responsibility for their error, and refused to take any action to rectify my situation. I am out my refund and doubt any resolution will occur at this point in time. I will not be using TurboTax again for future year returns. I hope that this review will deter at least one person from needing to endure the past 6 months of headache I've gone through.

I moved from one state to another and had to do state taxes for both states. Turbo Tax sent both of my state taxes to both of the states, resulting in being overpaid on my returns and then me having to pay back the money plus fines and interest. It's a bummer to pay for a service, have the service be done incorrectly, and be fined on a individual level. Double check your state returns if you are completing state taxes for two states.

Are you aware that TurboTax is owned by an **? That's right. This used to be an honest company when it was American owned, but not anymore! This company steals tax refunds from taxpayers all the time. TurboTax sends taxpayers' refunds to their own bank, Green Dot Bank, instead of the taxpayers' bank account. It takes the taxpayers months and months to finally get their money if they're even able to get it at all! Green Dot tells the taxpayers when they call to get their refund money from them that they returned their refund money to the I.R.S. When, in fact, they did nothing of the kind. They keep giving the taxpayers the run-around hoping that the taxpayers will give up so that they can keep as many tax refunds as possible. Only use TurboTax at your peril! They care about nothing but stealing as much of your money as possible.

This company has the worst customer service I’ve ever experienced. I called to make a payment for my services with a different card (4 days before it was due) and they said I couldn’t change it, citing a 78-page contract you can download, but can’t find on the main page of your account with them. Having read the contract already, I knew it wasn’t in there, and when the “manager” couldn’t find it either, he hung up on me. 5 min after their customer support department closed. I used to think I’d use TurboTax to save me a headache of having to do it myself. Now I have experienced a much bigger headache. I will never use TurboTax again, or any of its inexperienced, dishonest reps.

This company CONTINUES to rip off hard working people. They mislead with their "free" ads and when you are finished with your return you find they have added on fees that you never agreed to. How they continue to be allowed to do this especially after being sued for misleading and stealing from customers before is beyond me. Their customer service is horrendous. I called and not only was yelled at but called names and hung up on. SHAMEFUL. DO NOT USE TURBO TAX.

Turbo Tax 23 admits having an error in the Oregon State tax software. They even sent a notice to Oregon filers saying the error was known and that if you contacted them at a given number they would refund $60 for the refiling effort. I happened to be one of the unfortunate people that used Turbo Tax to file my Oregon return and it had the error caught by the state of Oregon. Did as told and was put in contact with an agent who knew nothing about the issue, gave me a huge run around and wanted me to spend hours verifying something?? Not worth the effort for $60 so gave up. Turbo Tax is not all that user friendly to start with and every year it is a struggle. Hopefully can find some tax filing package next year from a reputable company.

I underpaid my estimated taxes for 2023 and owed a penalty. I hired full-service Turbotax to prepare my return, as I wanted to ensure it was completely correct. I owed an additional tax penalty on Line 38 due to not paying all my estimated tax payments during 2023. After it was filed, the IRS notified me via Form CP30A that the amount calculated as a penalty was not calculated correctly. Per Turbotax, I owed $1700, but per the IRS the actual amount owed was only $900. Essentially Turbotax would have cost me an extra $800 if not caught by the IRS. I pointed this out to Turbotax, they were UNABLE to explain why the error occurred and were particularly UNHELPFUL in pointing me to how I could request a refund of my tax prep fee. Bottom line: 1) Inaccurate return which they didn't stand behind. 2) Terrible customer service.

I've used TurboTax for 10 years. This year I made a mistake using them and electing to have the fees taking out of my return. Apparently turbotax uses a very unreliable source as a third party. Santa barbara tax product group. They have took my return taken the fees out of my return. And have refused to give me my return. I filed in February. It is now the end of May. And I still have not got my return. The IRS told me to tell them not to mail it back to them and that they needed to send me the return directly. They have refused to do so even knowing. The Irs said that they would not send my return back out again because the check was cashed and they would have to send the exact amount back. I will never USE TURBOTAX AGAIN!!!!

TurboTax's Oregon Tax Return for 2023 is a nightmare. After filing, I received an email on May 6 stating, "Due to an error, TurboTax might not have selected the best deduction option (standard vs itemized) for you, resulting in a possible overpayment." A link in the email was helpful in getting started on amending the return, but it was all downhill once I got into TurboTax. I may have gone a roundabout route but relying on the state forms online seemed like my only sure recourse.