ezTaxReturn Reviews

I used this site to file my 2023 return. I returned this year for my 2024 return. The site is a little slower than the others but seemed to be able to do what I wanted. On April 14, I completed my return and when through the efile process. Returning the next day, I discovered that my return was filed so I went back and completed the process. Again it stated my return was filed. On April 17 I received notice that the IRS flagged the return for correction. I went to the IRS site to verify and they notified me that they never received the 2023 return, that EZTax stated was filed. Contacted customer service and they said that I was at fault.

Was contacted by email pretty quickly, so I raised it one star. Also, the taxes were done properly by the software, so I grudgingly raise another star. I still don't like the fact that I can't call someone and that I can't audit/amend my tax return online like I can with TurboTax. Still would not recommend for these 2 reasons.

I have used them for years. There has been so many glitches in their system this year. Now my return has been rejected and their system won't allow me to login. I have been reaching out for over a week with zero response from their customer service. I understand it is tax season but over a week is insane. There isn't a phone number you can call either. So they are holding up my refund and there is no help in sight. Their system sends me a blank username when I try to reset/ get my username. Keeping in mind I had to create a new profile this year because their reset PW wasn't working either for my other account. Issue after issue. Wouldn't be a big deal if it only took a day or two to hear back. I can't even tell if my state was accepted. So trying to just file elsewhere??? No idea if I should file state or not.

Yes, we finished with the taxes. Thank you for your help, Ed. We have been customers for many years and never had a problem until this year. We are glad your group contacted us by email and helped us to resolve the issues we had. We do my son's taxes also; he began filing on 2023. Waiting for some documents from him. We will continue as customers in your company.

I filed a return on the 26th of January, the return was rejected on the 28th of January so I opened a case. It has not been addressed, even though I wrote 2 more emails. ezTax is holding my return hostage since they refuse to provide (or cannot) instruction on how to fix the issue. There is no way this should take 5 days. In my latest email, I asked them to delete my return so I am able to file elsewhere and nothing but crickets. I highly suggest people not to use this company.

The process was fairly easy and straightforward, but if you have anything besides a W2 they have hidden fees at the very end. So if you spent 2 hours filling out your taxes like I did only to discover them at the end it's a pretty big bummer. While the fees are cheaper than most of the competitor sites it's still a sizable amount, and at least those sites tell you they will be charging you extra.

I am very grateful for Tyan. She has done my kids' taxes and mine. She is amazing and very good explaining my questions. I will continue to go to her. This is my 2nd year and I am very pleased. Thank you for all your help and care.

Warning DO NOT USE EZTAXRETURN. Yes - it may be free, but that is the only good thing about it. I just tried their software because the 'free' service I used last year now wants to charge me $50 for the same tax return forms as the previous year. Here is what happened: Entered all our personal info, income, expenses etc. without any issues. Their 'Federal Bottom Line' page indicated a tax due over $1200 more than what it should have been!

I received an e-mail telling me my State tax return was rejected, with instructions to log onto my account and there would be complete instructions on how to correct the return. There is nothing on my account page that tells me how to make the correction and I cannot access my State return to make corrections. To date, I have sent four messages to request help and have not received a response. EZTax has taken my money but has done nothing to help me correct the situation.

I use ezTaxReturn’s electronic website for filing and it makes it so simple even for someone like me. Their website is easy to see, read and find your way around. In a lot of websites, a lot of professional jargon throws you off and that's not the case with them. They're straightforward. ezTaxReturn is awesome. I give them my information and they seem to be respectful about how they handle it. They provide me with information so that I can determine whether I need something to change something. They give me the opportunity to have an opinion about what's gonna go in my file and allow me to check it electronically two or three times. Finally, I get to decide if I'm going to submit. The first time I filed, I didn't pay because I was under a limit. But I paid on my subsequent filing. It was affordable and extremely reasonable.