ezTaxReturn Reviews

This is the first year this company has scammed me. They made me pay the fee for federal, state and city, but never sent my city return. Then told me to amend it and the numbers changed. I have to call the treasury and they told me to fax it to them. I’ve told ezTaxReturn week after week that the return wasn’t sent, and then when they found out it wasn’t sent didn’t even offer me a refund of their incompetence. I now have to spend more money to send my return in and this would be my last time ever using this company. I also, believe the self employment tax isn’t being sent to the appropriate parties as well because there is no recollection of those payments made to the SSC Administration.

I had tried 3 other programs and they all were confusing. ezTaxReturn was simple to use and asked all the right questions. Setting up the Google Authenticator code was a little difficult. Other than that it was really easy.

Used this software for 2025 federal and state returns. Was notified by email that the primary social security number from a prior year ezTaxReturn user account was used on a different user account this year. The email did not give any further information other than if I was aware of this to disregard the message. Neither return was submitted by them. I filed using a different IRS partner with no issues. I requested a refund from ezTaxReturn and they have refused. I reported this to the BBB, and they continue to deny a refund.

My experience was the worst ever!!!! This website is a scam website!!! Spend enormous amount of time many fighting the software bugs on the simplest things to enter. I went through 3 hours of aggravation using their free service for a simple Senior tax return. At the end, SURPRISE!!! We want $36 to file your return. I had to delete my ezTaxReturn account because who knows what these scammers will do with my personal data! Even more appalling is there is a link on IRS.gov to use this trusted SCAM partner!!! You cannot file online directly with the IRS anymore and they force you to use one of their SCAM partners. Doing your taxes manually on paper forms and mailing them to the IRS is the only way to go if you want to file for free!

Total scam operation! Filed fed and state and paid their fee yet keep getting emails to “file my taxes” with them! Customer service is useless. DO NOT USE! They have no recorded of my filings despite the fact that I paid already!

Don't use this site. It will not file my state (Ohio) return because it does not know where to put a 1099 oil gas royalty on the state return. Ohio says it is income and should be reported as such. They sure took my money though. Also there is no way to communicate to resolve their problem. I am now trapped in their ignorant system. DO NOT USE. Hell, I can't find my receipt either. Poof.

I used this site to file my 2023 return. I returned this year for my 2024 return. The site is a little slower than the others but seemed to be able to do what I wanted. On April 14, I completed my return and when through the efile process. Returning the next day, I discovered that my return was filed so I went back and completed the process. Again it stated my return was filed. On April 17 I received notice that the IRS flagged the return for correction. I went to the IRS site to verify and they notified me that they never received the 2023 return, that EZTax stated was filed. Contacted customer service and they said that I was at fault.

Was contacted by email pretty quickly, so I raised it one star. Also, the taxes were done properly by the software, so I grudgingly raise another star. I still don't like the fact that I can't call someone and that I can't audit/amend my tax return online like I can with TurboTax. Still would not recommend for these 2 reasons.

I have used them for years. There has been so many glitches in their system this year. Now my return has been rejected and their system won't allow me to login. I have been reaching out for over a week with zero response from their customer service. I understand it is tax season but over a week is insane. There isn't a phone number you can call either. So they are holding up my refund and there is no help in sight. Their system sends me a blank username when I try to reset/ get my username. Keeping in mind I had to create a new profile this year because their reset PW wasn't working either for my other account. Issue after issue. Wouldn't be a big deal if it only took a day or two to hear back. I can't even tell if my state was accepted. So trying to just file elsewhere??? No idea if I should file state or not.

Yes, we finished with the taxes. Thank you for your help, Ed. We have been customers for many years and never had a problem until this year. We are glad your group contacted us by email and helped us to resolve the issues we had. We do my son's taxes also; he began filing on 2023. Waiting for some documents from him. We will continue as customers in your company.