Jackson Hewitt Reviews

Worst experience ever, I haven't received my refund and can't get any information on why from this establishment, and was charged! How can they not help me? I wouldn't advise anyone to deal with them, it's been 15 weeks, not nothing, not even a letter, bad experience.

I helped my 85 year old dad file his taxes through Jackson-Hewitt. They charged him $300 - which was outrageous. Now I receive a call that the return is stalled because his Identity Protection PIN was not included. We were NEVER asked for it. Now, I have to pick him up from assisted living, drag him and his wheelchair to their office to resign his forms. They charged an 85 year old man (with just SS income and a pension) $300 and didn't even get it right.

Aniatta was incredibly patient with me. I knew my return would be complicated but she was able to answer all my questions and research issues that I raised. I had booked an appointment for 1 hr. but she helped for much longer than that . I'm hoping she will be around for a long time.

They are one of the worst companies to file the tax especially if your case including more than 5-6 different documents to consider for tax filing. From timing perspective, unfortunately I have two bad experience wasting 2 months of my time while I submitted my documents end of Feb, they reach out to me 10 days before due days and confirm they cannot handle my tax due to complexity while they can inform me much earlier. Please do not waste your time and money as they only handle the simplest case while if your case is little more cmplex, I highly recommend paying 50-100 dollar more to a professional tax expert (not Jackson hewitt team), they will help you to save few hundred to few thousand dollar in your tax return.

Untrustworthy scammers. They will bill you twice and then they will not return your calls or emails. This company is EXTREMELY BAD I no longer trust them after the poor experience I have had. I can not get anyone there to help me resolve the fact that they double dipped me on fees. The process was sloppy and unprofessional from start to finish. DO NOT USE JACKSON HEWITT. You will be extremely disappointed and like my experience they will bill you twice and then never return calls.

I was a returning customer from the 2024 return. I was very satisfied, so I went back this year, 2026, and was promised a returning-customer price of $175. "Oh, no, that stopped last week. We're not doing that anymore." I wound up paying more than double that amount after waiting an hour past the time of my appointment. In addition, I had to return twice to their office in Walmart to finally get it done. When I got there, I was informed that their printer didn't work! I wanted a copy of a receipt for the invoice and also a link for my return, neither of which was sent to me. I called the office at Jackson 4 times to no avail. AND I have to say, if I conducted my court reporting business in the same manner, I would never work in this town again.

Last year, 2024, I tried to do our property taxes. The rep did not know how to do it so I did not get it done. I had my appointment for taxes for 2025 taxes and set up an appointment to come back and do both property taxes 2024 and 2025. The rep completed my 2025 return and said he ran out of time and I had to make another appointment to do 2024. Came in today and Jacob was able to get the 2024 return done. He sent over the approval on payment to Hanna.

Went into Walmart Fairbanks to do taxes. 10:45 am 4/15/26. One person was waiting and I got behind him. The lady working for Jackson Hewitt was helping another man. I went over to the booth because there was someone now waiting on the other side of the booth and another. Two ladies were waiting as well. I was talking to a lady sitting in the chair about who was next. Jackson Hewitt rep. Helped the next person which was suppose to be myself. So I figured OK I'll go after him...

I wouldn’t go in expecting those “$49–$149” promos to actually reflect what you’ll pay—my experience with Jackson Hewitt was the opposite. Last year, I filed with H&R Block and paid $312, so when I saw Jackson Hewitt advertising a much lower promo for new customers, it felt like an easy way to save money. Unfortunately, that’s not how it played out.

Some of your employees could use a lot more training. I was trying to return a call about finishing my taxes and the lady who answered was rude and dismissive. I said I received a call about signing paperwork she responded "probably". I asked how to go about doing so and she responded "go to the office". This is not the first bad experience I've had with this company and will be using another service next year.

I usually file my own taxes as they simple. However last year I received a non-taxed inheritance and was unsure I pre-paid sufficient tax so I went in-person to Jackson Hewitt office at 43805 Schoenherr Rd, Sterling Heights MI. The tax pro was nice, but she REPEATEDLY told me how easy my taxes were. Versus discussing my taxes, she mentioned her MIL ran the office so was her boss, offered to sell me a puppy, told me about her boyfriend, told me her mobile home burned down, etc etc etc. But the worst was constantly hearing how "simple" my taxes were.

Janette ** was my tax girl. She was fantastic!!! She worked with my phone, finding my 1099 I had downloaded, but didn’t know where it went in my phone. She found it and did my taxes fast, and she was very nice. We had a good time!! I will ask for her next year.

Jackson Hewitt chose to keep funds from clients they overcharge and they put your refund in a separate bank and then the bank charges for holding your money they are very unprofessional, deceitful, and does not disclose the fact that they steal from clients.

Katheryn S. Has prepared my taxes for the last 3 years and l could not be more fortunate and thrilled with her attention to detail and the care I received from her during my appointment. She is knowledgeable, personable, and very kind. Jackson Hewitt Is lucky to have her. I personally have been been using Jackson Hewitt’s services for the last 6 years and would highly recommend them. I feel Jackson Hewitt charges a fair price for their services.

They made a mistake on my tax return. It took them more than 3 years to do the paperwork to fix their mistake (I repeatedly asked for them to do the paperwork to fix it). When they finally did the paperwork, the state said it was past the deadline and they would not give me the refund. The manager had me fill out the paperwork to file a claim, so the company would pay the claim, due to it was their error. I submitted it back to her. That was over a year ago. They still have done nothing and the manager won't talk to me on the phone. I have tried calling their corporate line and am told, no one can help me, except for the 1 manager, Who won't return my calls.😡

We had my appointment at 1 pm. Had to sit and wait an extra 45 minutes and wait for them to finish. Took almost 3 hours. Still didn't get it finish. They asked if they could finish later when they got caught up, we said, "Sure" because we wanted to go home. After a week we called and spoke to someone different, they told me that we had to pay 5k. I said, "Nope." Something was wrong. We have 2 kids in college claiming 0 and married l, mother-in-low lives with us. We don't make a lot and we knew something was wrong. We asked them to take another look at it. Come to find out it was only her 3rd week of doing taxes. She keep asking about our HSA.

Below poor customer service. Will not return calls. After finding an error on the return prepared I returned to Walmart where the preparer (Jackson Hewitt) had a booth. The preparer called his district manager to request to amend the return. He couldn’t get an hold of her. He didn’t have any appointments until the afternoon. So he made a executive decision to fix the error to which he said was his error (I paid for insurance they offered in case THEY made any error). Go figure!

My experience at Jackson Hewitt was a 10/10, especially being led by elite club member Ms. Cheryl **! Thank you all again!

Bad place. Don’t file taxes here especially in Texas. They only care about ** rich people and treat the rest like slaves.

I dropped off my tax forms and schedule a time later in the day, just to ensure that it was finished. Not only did it not get finished, but they have another appointment going, during the schedule appointment time. By far the worst service that I've received. Highly advise to go with someone more professional, as I will too next year.

I have experienced the worst time at JH this year. First the preparer misplaced my information and then scheduled a meeting and no one was there. I tried to call and had to go to the Walmart 5x to get my taxes and I still do not have them. Last Friday I signed and paid and equipment to work and I sat there for 1 hr. and 20 mins. I live 20 miles away. It is one of the most disorganized companies I have ever dealt with. You cannot get the manager to call you back for 2 weeks and I still do not have a hard copy. I am thinking of taking them to small claims court. Do not use this company. It is the worst!!! And they charge a lot!!! No one will give you an email or number of a manager, that says a lot!!!

I went back and forth about posting this, but Jackson Hewitt cost me roughly $1,700 due to a mistake they made on my 2023 tax return. I didn’t discover the error until 2025. As soon as I was notified, I took the return back to them. They filed an amendment, and I ended up owing a little over $1,000. They didn’t charge me for the amendment since it was their error.

We went to Jackson Hewitt in Corona and Julie did a phenomenal job! Very professional and courteous! Would recommend!!

I think Jackson Hewitt did a good job on my tax returns, But to be honest I’ll never use them again. It ended up costing a lot more than I expected. It cost me $500. For a not too difficult return.

Staff very friendly very knowledgeable. Didn't have to wait on my return. Everything was fine. I would recommend Jackson Hewitt again.

I will never use Jackson Hewitt again. My son is away at college so I was helping to do the taxes. He got a form for his income that I did not know how to enter in and file. So I went to the local branch to ask. $124 later it was done except I was told he had to file via paper mailed in. He never printed the forms. When I went back to get them printed I was told it was filed electronically so no need for the paper forms. Looking further into it he lied. I did need the forms to mail in. Using their online portal is not user friendly. The chat help just sends me to a phone number that does not have the ability to speak to a person. I was given 3 different numbers and none of them worked. This company should be ashamed of the way they handle business. I cannot believe they stay in business. Never again. Too bad I have to pick 1 star.

Finally, after eight years of moving to the United States, we were able to find this good company for our tax affairs. Naira ** helped us a lot with her patience, professionalism, and hard work. She helped us with the tax documents accurately and we are grateful for her professional work. Naira **, we appreciate you for your great job.

They way overcharge. I usually pay around $300, which is still absurd and now because I filed a dependent, which last year didn’t change my pricing, this year they charge me $520 to cover a potential audit, IN CASE it happens, instead of penalizing me AFTER it happens. I would never require an audit on my taxes, and I shouldn’t be paying a fee to cover anyone else’s and I won’t ever see that “fee coverage” back when they DONT audit me. I won’t ever use them again.

Went to Jackson Hewit in Rock Springs, at wallmart. On 03/20/2026. Jamie was the tax girl. She was great, with numbers, and could still listen and laugh, while doing my taxes. Multi tasking....if I was 30 yrs younger, she'd be doing my taxes forever... LOL... No. She was great... If I'm in the area next year, I'll request her... Thank you Jamie....

I went to JH in March of 2025 for the prior year taxes. This year, I went to AARP, and they did my Taxes for free and found a mistake JH made on my 2024 Taxes. Called JH to let them know and was told they didn't understand what AARP folks were talking about, and she would have to ask her Supervisor. I will never use them again, and they will not fix the mistake they made. Stay away from these people!