Jackson Hewitt

My 80-yr-old mother went to Jackson Hewitt on 4/12/17 and filed her taxes. First week of March she still hadn't heard anything so we began calling JH but couldn't get anyone to answer the phone. After numerous phone calls to JH and the IRS and spending hours on hold waiting... We finally get the IRS to tell us they got mom's tax preparation from JH on MAY 3RD (21 DAYS AFTER SHE E-FILED WITH JACKSON HEWITT) they said her refund was sent to JH on May 9th... But Jackson Hewitt's bank sent it back as "Questionable"... We asked the lady from the IRS what that meant and was told "Exactly what I said".

Furthermore we were told it would be another 6 to 8 weeks before mom's refund would be sent back. Why did Jackson Hewitt wait 21 days to send mom's tax e-file out. Why would their own bank not accept the refund once it was sent. Why does it take 6 to 8 more weeks for the IRS to resend a refund it's already approved and sent already. Mom filed for direct deposit so it shouldn't take this long. She's 80 yrs old and retired. She was depending on her refund to pay bills. Her cable has been cut off, electric and gas was turned off. All because she didn't get her refund when she was supposed to. I don't know who to call to fix this... JH and the IRS both have been no help.

I was told because I had to mail in my returns I did not qualify for the $50.00 money card. The tax preparer finished up and said blah blah blah. I owed for him doing my taxes just under $600.00. Reading other reviews there is always an excuse and pretty much same pay owed no matter if easy or complex. He said the return would post onto this credit card he handed me in six to ten weeks.

Well on May 2 I got a phone call that my check was in. I then was told that tax season is over and I will have to drive to Cleveland, Ohio (55 miles away) to pick up. Then when I went to Wal-Mart to cash my check I was informed that cash checking season is over and they can not help me. I explained to the manager that I have no checking or savings account. SHE TOLD ME to go to a check cashing store and they should be able to help me. I informed her that I did not want to pay $300 more to cash this when Wal-Mart charges $6.00. I was also told that $6 is only fee Wal-Mart would ever charge.

I have called district manager, "I am not receiving calls at this time. Leave a message and I will get back to you at my earliest discretion." Website no longer taking feedback, check back next tax season. "Wal-Mart, we are not affiliated with that company we lease space," Jackson Hewitt. "We are a franchise and not responsible for conduct of others." So lied to, hefty charge, and excuses for why differ but still excuses and no check or fair tax return price.

I've used Jackson Hewitt-Chantilly for many years. They have been helpful in the past, but I've never needed follow up support. Today I called because I had questions about both my federal and state returns which I owed money on, but set up debits for the payments. None of the payments have been taken out of my bank. The person answering the phone said they don't do follow up on payments and that once the returns are filed and accepted, they are done with their support. I was told I would have to call both the IRS and Virginia Tax offices if I wanted any assistance. It appears to me that Jackson-Hewitt doesn't stand behind what they did after they received their payment. I am very disappointed that in the beginning I'm told all about their "legendary" customer service but when I needed help, all I got was someone who didn't want to put any effort into providing any.

Used Turbo Tax to do my original taxes. I was told I needed to send in a 1095A. Thought it would be easier to have Jackson Hewitt prepare this form for me since they were set up in my local Walmart. I couldn't be more wrong. On my visit there, I was told it would be $72 to do the amendment. I thought it was a little steep since my taxes were done already. I decided to let them do it since I was there. I was told they couldn't actually do it there because they lacked the computer ability. I was told it would be sent to Pittsburgh to be finished. I then promptly get a call stating I owed another $138. The $72 was just a down payment. I argued the point, stating that this was not what I was told. She then stated that I must have misunderstood. I know what I was told. I then gave them the number on my credit card to have the remainder charged.

I call back to make sure that my taxes were indeed completed and sent out. I was assured they were sent on March 21. After waiting for six weeks and no refund, I called again. I talked to a young man who was rude and only wanted to get me off the phone. I asked when my refund was sent out and he said he would have no way of knowing. After I stated that they did the refund, how could he not know, he checked and gave me the date March 24th. An entirely different date than I was given on my first inquiry. He then proceeded to tell me I wouldn't be getting a refund because of the amendment. The last inquiry gave me a total of my refund. I was then given the name of the man who actually did my amendment, I was told he was busy with a customer. I will be calling back and someone better have some answers, I can't wait to hear his response. :( I will NEVER use Jackson Hewitt again, I wish I had read the reviews first.

Had Jackson Hewitt do my taxes. They messed them up and cost me to lose a tax return and have a tax lien on myself. I went back to have them fix it and they charged me for it, and I had to pay it to get the lien released. SCAMMERS.

Never use these scumbags! They are liars from hell, their tax preparers are not CPA's and are not qualified to do anything but flip burgers. EXPENSIVE? Yep! Incompetent? The worst! Customer service? Non-existent! They screwed up our taxes and even though we purchased their "GOLD STANDARD" package? The only gold standard they had was how much they charged us, THERE'S the gold! Everyone out there that this company screwed over? Do what we're doing and SUE the crap out of them!!!! Go after them!!! We are! Oh and don't let them blame you because they hire people that could never cut it in the real world and remember that they don't care about you in any way.

I went to Walmart to get my taxes done in West Sacramento. When I was getting them done the lady said that I can pay $78 or $127 dollars so I went with the $78 dollars for them to charge me. Last year I did my taxes at the same place. I paid $50 dollars and I received much more last year than this year. Why was I charged so much this year when I was getting less back. I should have only paid the $50 this year. I was charged more this year because she did the gold guarantee and I did not want that. I only wanted to pay $50 this year. She made it seem like I had to pay the $78 or $127. She did not go over anything with me.

So I did get my state refund back. It was $141 and I only received $13.05. Jackson Hewitt took $127 out of my state refund and I do need all the money I can get because I have 2 cats that I have to take to the vet. One has a hematoma on his ear and the other needs her eye removed and now it's going to take longer for me to come up with the money to get them to the vet. So thank you Jackson Hewitt for ripping me off. Please if you are thinking about having Jackson Hewitt do your taxes don't let them. They will try to take more off your money that you work hard for.

JH has done our taxes for over 10 years but this year they have done a poor job with terrible customer service. Our tax preparer did not do her job and send the correct forms to the IRS and the IRS requested more information on forms that should have been sent by our preparer. We paid $390 for our taxes to be done and we are still waiting for our return and Jackson Hewitt has not made any attempt to help us as we wait. We should not have to pay for a service that was not provided!

The manager Lori ** and Johnny ** both run this business poorly. Files aren't kept in locked filing cabinets, office supplies are not provided as they should be, they get mad when you don't pay for supplies for them and then turn around and get mad if you buy your own supplies when they don't supply them. They also owe me money and have not paid me. Their offices are filthy and they're never available when you need help. A customer had his hand in his pocket and was threatening me because the owner Lori wouldn't take the fault for a prior tax return she had done. Instead she let me sit in the office with a man who potentially could have harmed me because she didn't want to handle her business as a manager. This company needs to be SHUT DOWN. Lori also offer $50 gift to customer and then turns around and takes it out of their return.

My husband and I had our taxes prepared for years with another reputable company but their fees became more than we could handle being retired, when my husband was working and we got a sizable return, it was fine and we felt very protected, being retired is almost living on a third of your income, along with owing monies, we find it difficult to do, therefore, we stumbled on Jackson Hewitt in Penn Hills shopping Center, they offered tax prep for $48 because I am still working as an independent contractor, I do have deductions to claim, but trust me, not many. We were finished with our file and were told that would be $430, I was floored, we not only owed the IRS but we now owe this exorbitant amount to JH, I hate even saying their name... so we are now going the route of doing our own on the Free sites because we qualify to do so.

We started our journey only to find that we were required to have a PDF file of our last years return, JH has that, I called and was told that they could not do it today (takes a minute to pull that up) but yet... they said if we came in, they could prepare our taxes lol, but she couldn't pull our PDF until tomorrow. I was furious to say the least, I know, I am a procrastinator and would have had this all done prior to the deadline day, but there is something about owing the IRS instead of receiving that makes one wait till the last minute, I can remember being so excited when we got a sizable amount back when kids were home and we were working, gosh we ran as soon as the W-2's were in the mailbox, now I actually forget about it till the last moment. Really hurts the wallet when you are retired, then to trust someone like JH and be hung up on... is so very frustrating.

I asked her why they had time to prepare my taxes but could not take a few minutes to pull up my PDF, she literally hung up the phone on me, that is when I decided to get online and file a complaint with the BBB and ConsumerAffairs, this company should be shut down or at the very least fined in some way, they also promised us a Walmart card which we never saw, my husband went back to claim it and they were out of them and that promotion was over. I just cannot stand people who take advantage of poor souls and this is one of those greedy companies.

They in my estimation promote false advertising, that is why we walked in the door, I asked if that was the going rate and was told, "Lets run your return through and we shall see." I thought, "Ok, so it can't be that much more." I told her that I was an independent contractor, I was not informed it would be so much more, I don't think anyone gets out the door with the $48.00 and a gift card. BEWARE.

Jackson Hewitt was the service my daughter used to prepare her taxes. After a problem she had, I was given power of attorney and legally permitted to finish her taxes on her behalf. When she started her taxes she elected the American Express payment method. Now JH and AMERICAN EXPRESS are each indicating that they will place the refund on the original card, that was given when my daughter started her taxes. Well that card no longer exists. It was lost, stolen? I really don't know where it is. I do KNOW I DON'T have it. American Express is sending me to JH who in turn is sending me to American Express. No one wants to help, so that 100% guarantee doesn't apply when it comes to "assistance". They rip you off by charging you 638.00 plus change to do your taxes. They get their money and keep giving you the run around.

No one knows where the DM disappeared to. SHE is MIA to use their words! Seriously? No one knows where the DM is? What kind of company doesn't know where the district manager has skulked off to? No one wants to just write a new check. No one wants to answer for the questions about the refund nor do they care. All they want is their money for preparing the return. I'm sending this to the IRS, THE State Attorney General and to my congressman.

Now JH is going to put money on a card that doesn't exist. Seriously? What is wrong with these people? This is the Court Street location in Burton MI. JH & AE indicate that a personalized card will be sent once the original card is activated. But if you don't have the card how can they send you a personalized card? Neither company is indicating that either one can help me in getting this resolved. AE wants me to go to JH, JH sends me back to AE. IT'S A NIGHTMARE. DON'T USE THESE PEOPLE.

2016 Tax Return. I will try to make this short and sweet. 2015 we had the BEST manager with Jackson Hewitt, Miss Gretchen was beyond helpful and reasonably priced for the help she gave us. This year was a gong show from beginning to end. Went into the office Friday evening with most information and found out we needed a few other items so made an appointment for Monday morning. Arrived at 9 am to find the door locked, lights off and no one to answer the phone. By 9:15 we left. The rep called my husband and said to come back at 7 pm and I should have known the service would suck and it did. She was the only one in the office. The phone was ringing every other minute. Customers coming in constantly. We knew the focus was not completely on us. We had numerous questions and we were treated with "You should know that or what a stupid question" attitude.

We were charged close to $500 which was outrageous for the service and information we received. I am usually not a complainer but there is nothing worse than feeling like a complete nuisance to someone who is supposed to be assisting you. I will not return to this company unless Miss Gretchen comes back. That is a true manager and customer service rep.

Made an appointment at 96-05 Queens Blvd in Rego Park, Queens, NY where I always go. I can't walk more than a block or two so I had to take a cab. When I got there not only was my Tax preparer not there but the store itself Sears was closed down. Has been for months!!! Spent $15.00 and had to find someone to stay with my husband. Stroke victim. Another $11.00 to go back home. The JH website still has this address as a place to file??? I was in tears. This is not a good reflection on a business. Now, today I have to take another cab to Astoria Blvd to again try to do my taxes. I sure hope someone is at this place or I can't file!!! Not right!!!

We were not told that it was $405 to file the taxes. This is a hefty amount to pay after just getting out of the hospital and having all the bills that go along with being dismissed and paying for new medicines and oxygen. NEVER GOING BACK TO THESE RIPOFFS.

I got a refer-a-friend coupon from my friend who did his tax a couple of weeks ago at the Walmart office on 2405 Vestal Pkwy E, Vestal, NY 13850. However, neither a promotion nor the $20 discount were added on my bill and I was charged $130 dollars. I am so upset about it since my friend who referred me not only got a Walmart $50 gift card, but also he was charged only $90. Also, I was there with two of my friends and none of them got the $20 discount either. The person working there tried to call his boss and finally he told us that it is the system problem and he doesn't know a solution for that.

I went today to do my 2016 taxes. The lady looked like was new. Nothing wrong. Everybody should have an opportunity, BUT I wasn't able to claim my 2,000 dollars that I put every year for my retirement. I told her a few times. Looks like she didn't know what I was talking about, and her answer was that was nothing she could it do base I need it a 1099-R form. OK I paid and left. When I got home I call IRA and their reaction was WHO told these? I planner and they say is WRONG that form is only if you withdraw money out of your IRA. I call Jackson Hewitt, not answer. They put me on hold, they disconnected, and know I don't know what to do. Probably I will end up going to a different place and have it rectified, pay more money.

My wife and I had our taxes done by Jackson-Hewitt for the first time this year at a Walmart store located at 1100 S. Randall Road in Elgin, Illinois on 2-28-2017, with a promised $50 Walmart refund for doing so. I printed out the $50 coupon a week or so after having our taxes done, but when I tried to use it at a Walmart in Batavia, Illinois, I was told there was no money on it. After calling customer service and a manager several times over a two week period with no assistance, I was finally told the card had been used in Crystal Lake, Illinois two days after we had our taxes done. I haven't been to Crystal lake in almost 10 years, and I know that after I printed out the coupon on-line, that I had placed the coupon in my wallet, and did not remove it until the day I tried to use it in Batavia.

I still have the copy of the coupon in my possession, which means someone has hacked into the Jackson-Hewitt system, and took the information, and used it to make a purchase at a Sam's Club store in Crystal Lake, Illinois. The Jackson-Hewitt company is extremely disorganized, and I was told they would get back to me on several occasions, but I had to visit the store at least four times before I finally got some answers. It is very likely that a Jackson-Hewitt employee got my information for the $50 rebate coupon, and spent it, leaving me with nothing. For anyone reading this, Please do not ever have your takes done by Jackson-Hewitt, and don't fall for their fake offer of any kind of a $50 or $100 coupon rebate, as their system is not secure from hackers.

I prepare taxes. A client filed with these folks last year. She wasn't given copies of anything just a refund check with receipt of service paid. So I have her call for info... local office refers her to corporate. Corporate refers her to IRS. So I call corporate. They curse at me and hang up on me. Client was with me when I made call. She witnessed their inappropriate behavior. This company is a joke. Needless to say I would not recommend this company to anyone.

Jackson Hewitt advertised $48 tax service then charged me $233 without any explanation! They also promised a $50 Walmart gift card if you used their service which they didn't give me but said I would get an email sometime telling me how to get the gift card which I have never gotten!

I wouldn't even give this company 1 star if it were my choice! This is the most horrible, unprofessional, inaccurate, and rude bunch of people ever! I'm lost for words with the service they provided to me and as I'm seeing these reviews, MANY, MANY others had the same experience! I went to file my taxes (which I'm a certified tax preparer) and always prepare my own but due to certain circumstances I was in need of the advance. So I decided to bite the bullet and have them done and pay the fees... Biggest mistake ever to choose Jackson Hewitt!!!

I am head of household with 2 dependents and my preparer was Grace in the Weatherford, TX location on Palo Pinto St. When she originally filed my return it got kicked back from the IRS and she told me the code was stating, "One of my dependents had been already claimed on another person's taxes." I was very shocked!! I have been a single mother of two since day one, always cared for them 100%, claimed them on my taxes, and never had one slight issue before this. I freak out, take off work, miss a whole 8 hrs of pay to be able to call and wait on hold with the IRS to get to the bottom of this.

In the meantime, Grace goes ahead and files just me and one of my dependents, and advises me that I will have to file an amended return for other dependent after the first was received. Come to find out after I was going to file the amendment myself, I get that return and get the paperwork out to find that my one dependent had not been claimed on someone else's return, Grace had simply entered his SS# number incorrectly causing the IRS to kick it back. So, not only did Grace not catch her careless mistake by entering the SS# wrong, she incorrectly interpreted the IRS code on top of that!

I called to Jackson Hewitt and speak to Grace and bring it to her attention. She said, "Let me look this over and I'll get back with you." She then calls me back and begins to make all kinds of excuses to as why it wasn't her fault, and there was nothing she could do. I told her I was very unhappy that I not only paid $600 to have my taxes messed up, now she is refusing to do the amended return without me paying an additional $100! I told her I needed to speak to her boss. She rudely said I was being ridiculous and hung up on me! As I was googling the number to the area manager Grace called me back and offered to do the amendment for $50 instead of $100, I disagreed and told her that made absolutely no sense to pay someone anymore than the $600 I already paid, because of her mistake. She then finally said, "Ok we will do the amendment for free."

This was a Friday evening I spoke to her, I asked her if she was going to be there Saturday, she said yes. So I go in Saturday morning and she wasn't even working, she was off and purposely avoided me. I was beyond furious at this point!!! Well, there was a very nice preparer that Saturday and she did get the amendment done for me but I just still couldn't swallow paying the $600. I spoke to the area manager and she was very, very rude and not understanding whatsoever and pretty much told me I was lucky they were even doing the amendment at no cost, refused to refund any of the $600 fee for them to prepare (MESS UP) my taxes, and I would never recommend Jackson Hewitt! Bad business for sure!

Jackson Hewitt in the Joliet Walmart off of Jefferson St are completely ridiculous. I called them a few minutes before close because all I needed was a member of management’s phone number or the owner’s phone number from a previous incident. I was ignored twice. I proceeded to call again because they were not closed yet and I needed that phone number. A lady answered the phone, refused to give me her name, set the phone down for 4 minutes and hung up on me. I called again and was ignored once more. I called again because at this point I am livid, why was I hung up on when all I asked for was a supervisor’s phone number? She then answered the phone and proceeded to yell at me and tell me I was harassing her and that she had reported my phone number to the police and continued to call me a different name. I told her multiple times my name and asked for management phone number or extensions and was hung up on.

The branch manager called me from a different phone number and proceeded to scream at me once again, calling me another name, saying she had caller id and that I was lying about my name and phone number. When I asked for the owner’s phone number or extension ONCE AGAIN she replied with "Well that ain't going to happen" and hung up. This is completely ridiculous. This franchise needs to work on customer service. I also work in the retail industry and if a member of my staff were to speak to someone with such a tone or even say the things that they did, they would be fired immediately.

I filed my tax return with a IPIN number and the first tax performance didn't enter the number correctly. So I was notified that I would need to complete a mailed in returned. So it to took them 2 weeks to turn the electric rerun into a mail in return. So the IRS informed me it would need to be signed by the tax performance and myself. They told me that an electric signature was ok. So now 6 weeks later I received a letter stating they could not process my return because there is no signature on the document received. So they still want to pay full price for them completing my return wrong.

UPDATED ON 03/28/2017: So I complained that my 2016 tax return was filed incorrectly. So I received an email asking for my personal info so they could resolve my issue. All I can say is bad customer service. They are just as bad as the person who completed my return incorrectly. Why would you ask for my personal Info and do nothing and never responded in over a week. I hope any that read this please save your money and your time filing with this company. The truth is not within this company and to save yourself a really big problem. They state they will completed your return right the first time and it sad to say that this is not true.

I would give this company zero stars but that is not an option. I went here for my yearly taxes and the woman doing them had no idea what she was doing. I asked her for clarification on a simple question that I later looked up on TurboTax and she looked at me bewildered expecting me to tell her the answer. She was not friendly or educated on taxes and I did a better and more accurate job when I went home and re-did them in order to fill out my state taxes. I had to do state separately because it took her a whopping two hours for a federal return because she didn't know how to even type properly and I had plans after. I guess the one class they allow anyone to take and pass could account for the service. Seriously felt like a random person just walked into the office and sat down behind the counter to do my taxes like is this serious?!! Complete waste of money.

I have never had a worse experience doing my taxes. First off it was rejected 3 times then the guy doing the taxes put down I didn't have insurance so I was penalized. Had to file a amended return. They say if it's their fault they will pay your prep fee. Huh all lies. The manager was too chicken ** to even call me back. Now I have to wait 13 weeks for the rest of my return. This was the new Boston, Texas office. Do not go there. A lot of people have complained on them everywhere. I will be reporting them to the Better Business Bureau. Have a good day.

I have been calling Jackson Hewitt on Jefferson Avenue in Salem, Massachusetts every day. The IRS website said my check was mailed 3/2/16, not to my house though because the owner's son Kevin who did my taxes had it go to their office and they are going to let me know when it arrives there which I never heard of. I called today and spoke to the Receptionist, Ashley who said she looked for my check and I went to ask her another question and she hung up on me. I called her boss Nancy who had given me her cell phone number because of the trouble Kevin, the owner's son had caused me. I have already received my state check, but not my federal. Needless to say I am very upset. Is there a lawyer I should go to or someone I should be calling regarding the Jackson Hewitt in Salem, Massachusetts?

I was robbed essentially, I have not received my state tax return and was charged $500 in undisclosed fees for my tax preparation! I did not have my AGI number or whatever so I had to file with someone, and they are not helpful when you're shocked with the amount received versus the amount signed and promised. And the lady screwed up my account number and I had to fight to receive a paper check!

So it's 2012 tax time and my father just passed away leaving me with a decent inheritance. My husband and I decide to go to Jackson Hewitt to get our taxes done as that was really the only tax place in our small town. Everything goes smoothly until 2013 when we get a letter from the IRS saying we owe them $16,500 because of missing tax information from 2012.

Well I immediately call Jackson Hewitt and the office boss at the time and I meet, turns out the kid that did our taxes did not even file 3/4 of the paperwork we brought in including my inheritance information and my husband's job w-2's. So we try to have them submit the information and the IRS declines it saying they want the money and not the paperwork so we sell our house and pay the IRS off. As we were in the middle of moving anyway. Then to find out because we had the Gold member Jackson Hewitt paid us only $5,000. So for their screw up we only got them to stand behind their company and people for $5,000 worth of damage.

After that we think it is over but cut to February 2017 and a very surprising unpleasant bill from the State of Colorado saying we never even submitted 2012 taxes to them. Apparently the kid never submitted anything and we owed them $4,000 and they had been trying to get a hold of us for 4 years to correct the mistake so what started out as $2,000 has now become $4,000 in penalties and fees.

I once again dialed Jackson Hewitt to have them correct the mistake and they didn't answer the phone the first 10 times I called. I finally was able to get a hold of someone and she said she would leave a message for her boss, since she couldn't look that far back in the system. So I wait 2 days and still no call back. I finally got mad enough to call back another 10 calls. Later the "boss" stated that since the gold membership paid us for the IRS screw up in 2013 there is nothing that they can do at all. I will never use this company again. They have screwed us over to the tune of $20,000 and counting. I recommend to all my friends and family and anyone I meet to NEVER EVER USE JACKSON HEWITT. If they have more bad comments than good HOW ARE THESE JERKS STILL IN BUSINESS???

I live in Pass Christian Ms. I used the local Jackson Hewitt office and filed my federal and state tax on the 23rd of January! Recently I started checking the Ms state Tax website because I didn't understand how a month has gone by and I hadn't received my state tax. The website didn't recognize any of my info so I called the office to find out they haven't finished or filed my state tax paperwork. The icing on the cake is the tax preparer acted like I had no right to be upset and that it wasn't a big deal and no remorse for the inconvenience they caused me and took no responsibility saying eventually they would have caught it. She also implied that I shouldn't be mad because they file the state tax for free so I should get over it. I then replied I paid 500 to get my federal file so it damn well should have been free. The only reason she knew a month out is because I called them. I'm flabbergasted and never dealt with so much disrespect!

Since I've been going to Jackson Hewitt they always charge me over 200 dollars for doing my 1040 form, and I've been seeing the advertisement where the fee is supposedly 48 dollars, so why am I being charged an extremely high amount for the 1040 form? My information is already in their computer, so they have little or no typing to do. I am being cheated, and that really upsets me. I am done with Jackson Hewitt, and someone needs to do something about them. I may be old, but I'm not crazy, and I know when I'm being cheated.

I went to Jackson Hewitt this year because I needed a tax professional. While my preparer was wonderful, the day I received my refund check they called me to recall the check telling me it would bounce if I deposited it! I had already cashed it with my bank. Now I have to wait for my bank to take the funds to cover this check. Been 4 days and I can't even get the reissued check! I've tried calling the national call center, they were very rude and unable to help me. I've had to call my bank 5 times, and I've been calling JH every day, they don't answer the phones. I've left messages. I'm getting nowhere. I paid 530 for them to do my taxes, and they got paid.