Jackson Hewitt

Tax Professional Pro training. I am so excited about starting my classes with Jackson Hewitt. I know I will learn from the best. I have got services in the past. I have income tax done by the best. I will tell everyone about their professionalism.

I've used them before and like everyone else I went in for the advance. At first I was approved for two hundred dollars then when I got my W-2 I was approved for twenty-five hundred. Great. I received it but I've received several letters from Metabank saying my return isn't complete. I've called the office and was assured it is nothing. I'm hoping they are correct. Now I'm waiting on the call that says they can do my state taxes because right now they don't have the software. IDK what that's all about but they need to hurry up and get it. I want to be done with this tax season already. Mark assured me that he would call me back when it's time but I've never had to do or pay for my state and federal separate. I don't like the back and forth.

I went in to file my taxes with Jackson Hewitt on January 26th, 2019. Typically I have a very easy return with only one w2, 3 dependents and school loan information, so I have historically used TurboTax. This year we have a vacation coming up next month and I saw their ad online about filing your taxes with them and getting an advance. I did their pre-qualification and I qualified for a $2,500 advance with 0% interest. I made my appointment and did my taxes with Dave at a Phoenix Walmart location. He did my taxes fairly quickly and efficiently. He issued me an American Express card and explain that once my return was accepted then the banquet would review and approve my advance.

I was at Jackson Hewitt on Dec 19th. Had a nice experience. Before I could leave my seat was approved for the advance without an, "Email or text Ms **." Very pleasant person, patient and caring Ms **, Ms ** also Ms **. 3815 eastern ave. Try this place. A lot more positive energy and welcoming women.

I thought Jackson Hewitt would be qualified to do taxes. My first appointment was with Frank ** at the Show Low, AZ office. He was very nice but when he said he didn't have 1041 forms I should have walked out. He said there was a consultant at another office who might be able to do them. He contacted Dawn ** at the Globe, AZ office who assured him she could file the 1041 forms (for estates and trusts). All my documents were scanned and sent to Dawn **. Several days later I hadn't heard from her. I called several times leaving messages with the receptionist and didn't get a call back from Dawn until I called Frank ** at the Show Low office to report that she wasn't returning my calls. Months went by and the taxes weren't done but when she needed personal information she could pick up the phone and call me. I gave her plenty of leeway to get them done.

I went to them to get my taxes done at the end of March. I did not get my $100.00 promo refund. I called corporate and talked to Beulah **. She told me my refund was approved and I would get my refund. I am still waiting for it. When I called her she said she would look into it. I called several times and was given telephone numbers of people who never answer their phones. They just give you the runaround. They are liars and only want your money.

This was the worst experience with tax preparation I have ever had. The guy who did our taxes COMPLETELY screwed up our state return, and it was IMPOSSIBLE to get anyone to even RETURN OUR CALL, let alone resolve our issue. We wound up having to go to another area office, and finally get our return submitted correctly. The return was rejected SEVERAL times due to incomplete filing by JH. No one at the local office would return our call, or ever have any kind of office hours (though they were posted?). DO NOT USE THIS COMPANY. DO NOT. DO YOURSELF A FAVOR and have your cousin do your taxes, they will do a better job than the incompetent folks at JH.

Had a Jackson Hewitt employee who quit 2 days after doing my taxes and had stole my state and federal tax refund. She changed the routing numbers on the bank account for my direct deposit to a bank she had access to and I did not (I can prove this). To make another long story short I was able to get my federal funds recovered with several hours on the phone and no help from Jackson Hewitt! I am still out 258 for my state plus I paid over 200 to get my taxes done! I understand Jackson Hewitt had a bad apple but they did nothing to make it right with me and I had several employees and managers say "they would call me back" what a lie that was. Several hours on the phone wasted and I'm still out my 258 and they will not reimburse me. Never use Jackson Hewitt!!

1st and last experience with Jackson Hewitt. Worst Experience ever and poor Customer Service.Their fees are Outrageous but I thought being a bigger name they ought to be good. So being a single mom tight on money I still spent the $400. Patiently waited 3 MONTHS and hadn't received or heard anything about my taxes. So I decided to finally call the office that I filed at AFTER calling the State 1st and being told they had No record of it. Princeton, MN office 300 21st Ave Princeton, MN THEN tells me well you're suppose to fill out a form along with your taxes and send them in?

Omg!! Save your money and NEVER go to Jackson Hewitt!! Jean from Jackson Hewitt on Deerfield Rd in Orlando was my tax preparer. This woman lied to me and said Jackson Hewitt would refund my fee just to get my business. She messed up my tax return then lied and said "don't worry my manager has approved for us to refund your fee $150." Now, the building closed and everyone at Jackson Hewitt swears they don't know what I am taking about!! Bad business and liars!! Somebody needs to go to jail for lying to customers!! Do yourself a favor and go to H&R block!!