Jackson Hewitt

I love Jackson Hewitt because they offer the tax advances, one with a fee and one without, and a smaller one as well. I used 2 out of 3. This really helped me at the beginning of the year, what with Covid-19 drama and all.

My tax preparer Stephanie is awesome! She is thorough and answers all my questions if she doesn't know she will go find out! She goes the extra mile for her clients. Hope she prepares my taxes again next year!

Leanna ** is by far the sweetest person that I have ever had do my taxes. She always has a smile on her face and is extremely knowledgeable and helpful. She makes filing taxes a fun experience. This is the second year in a row that I have gone to her and I won't be going to anyone else as long as she's still working here. Filing taxes use to be a time consuming headache and a hassle but now it's a easy and fast experience that leaves me feeling accomplished with one less task on my to do list. So thank you to Mrs ** for making filing my taxes a pleasant experience.

As soon as you walk into this office, you are greeted with a smile, a great atmosphere, very professional staff, and very knowledgeable, with all products and services, very informative and helpful in every aspect of being of service to their customers. A very comfortable experience.

I went and did my tax return married filing jointly and when the return came American express serve card denied me any right whatsoever to our account. I called Jackson hewitt. They wouldn't help then came our stimulus. I was denied any right to it as well. So overall I was given what little my husband allowed me to have and nobody would help. Jackson hewitt basically said, "Sorry." Wouldnt even attempt to correct. I feel as if my taxes and stimulus wasn't both stolen.

We took my boyfriend's taxes that they charged $50.00 for last year. Pedram spent close to 2 1/2 hours working the keyboard before announcing we would have to pay $386.00! WOW! When asked why it went from $50.00 to $386.00 Pedram couldn't answer. Claimed "It's the software". Claimed he was texting a manager to request a discount but no answer. My boyfriend's on Social Security with 2 forms ONLY! We went home and went to the IRS website and did the tax preparation for FREE in less than one half an hour. Taking advantage of disabled people is a disgrace. They should be fined!

Due to my anxiety level & me being mentally exhausted beyond words, I'm unable to repeat every single lie, mess up, disrespectful manager, no knowledge employee, hours upon hours, & the feeling of someone just robbed me. I can't tell you 1 time I've ever had a single issue since the first year I was of age to file until I came here. Always go with your intuition b/c had I done so I wouldn't be here severely stressed, angry, and feeling defeated. Literally had to leave after spending 4 hours of misery for her to complete a very simple 1 person hoh w/ dependents, & 1 job with 2 w2's (2 positions at work) & her telling me it would be around 200 (she used JH site) then when completed turned into close to 900 (she made sure she did everything right on their estimator & was just as puzzled as me but didn't know why)!

Jackson Hewitt didn't tell me that if they used my 2019 earned income credit and child tax credit I wouldn't get my refund for 6 to 9 months so now my electric will be shut off. I will never go through them again. This is the second time I've not been able to get the money I needed to survive because of them. They should give me the money and wait the 6 to 9 months to get it themselves.

Had taxes done at Walmart in Palm Springs done. Was to receive tax preparation credit for $50.00. She had previous years of preparation for less money and did not give me credit. Asked her and said I should have reminded her before she hit send. Oh well, too bad. She was very stoic, no personality. Not friendly at all. Will use another tax preparer next year and not make any referrals to my local neighbors.

$664 DOLLARS TO FILE TAXES *I think it's important I share my experience*. Before I begin I want to advise prior to making a apt the office was already aware of what situation I needed help with. And I'm sure there have been situations like mine with previous clients where in the end it ended up costing the taxpayer higher because of whatever needed to do done. So in no way was I looking for anyone to tell me "Hey it's gonna be $664 to file up front". How would they know? But I was expecting Kristy ** to advise when I came to her prior something on the lines of "hey I've seen this in similar situations this. Could be a bit costly" but no. That would be too honest I guess.