Jackson Hewitt

I love Jackson Hewitt because they offer the tax advances, one with a fee and one without, and a smaller one as well. I used 2 out of 3. This really helped me at the beginning of the year, what with Covid-19 drama and all.

My tax preparer Stephanie is awesome! She is thorough and answers all my questions if she doesn't know she will go find out! She goes the extra mile for her clients. Hope she prepares my taxes again next year!

Leanna ** is by far the sweetest person that I have ever had do my taxes. She always has a smile on her face and is extremely knowledgeable and helpful. She makes filing taxes a fun experience. This is the second year in a row that I have gone to her and I won't be going to anyone else as long as she's still working here. Filing taxes use to be a time consuming headache and a hassle but now it's a easy and fast experience that leaves me feeling accomplished with one less task on my to do list. So thank you to Mrs ** for making filing my taxes a pleasant experience.

As soon as you walk into this office, you are greeted with a smile, a great atmosphere, very professional staff, and very knowledgeable, with all products and services, very informative and helpful in every aspect of being of service to their customers. A very comfortable experience.

Horrible as Hell. You guys charge me hundreds to do my taxes do my income tax for me. However, you guys make a mistake and I get penalties to do a payment amendment. You guys said you will cover the interest that will be charge, but when I went to hand you guys the paper the IRS send me, you guys did not even seem to care or even pay the interest. Instead, IRS even send another bill at me with a higher interest than before saying that I did not pay the interest when you guys are the one who is suppose to take care of it. Is this how you guys treat your customers when you guys make a mistake? It is just about $13 interest at first that you guys have to pay the IRS instead of me for your mistake, now it rises to $36. I can't even contact you guys since it's on a machine that does not even gives me an option. Seriously, I felt like I got Scam by you guys for 4 whole years asking you guys to do my income tax.

Due to Covid and time constraints I ended up at local Jackson Hewitt. I have very basic taxes but was having trouble getting IRS to acknowledge my free file return. My normal family firm charged me $64 for a more involved return last so I had the idea this would be about the same. It wasn't. I was charged $318.00 and if I had the money taken out of my tax refund it would cost $49 more. I obviously was upset and the preparer couldn't tell me why mine was so much. Later, on a few websites I found that a 1099R is 300.00 but mine is just plain income, no deductions, no schedules, no savings or IRAs just monthly income from early retirement (I was laid off). All she had to do was take standard deduction, check the tax table, and subtract to get refund or what was owed. That's it. They never told me or showed me prices. Ask them before they start on your return! This is a J.H. that's been in business for years and you get to their info through the website of the parent J.H. company.

Jackson Hewitt filed my taxes last year. They messed them up. Had to get someone else file an amendment. Jackson hewitt said they would return the fee I paid over a month ago. Still no refund. Getting runaround. Dont waste your time or money.

I went and did my tax return married filing jointly and when the return came American express serve card denied me any right whatsoever to our account. I called Jackson hewitt. They wouldn't help then came our stimulus. I was denied any right to it as well. So overall I was given what little my husband allowed me to have and nobody would help. Jackson hewitt basically said, "Sorry." Wouldnt even attempt to correct. I feel as if my taxes and stimulus wasn't both stolen.

We took my boyfriend's taxes that they charged $50.00 for last year. Pedram spent close to 2 1/2 hours working the keyboard before announcing we would have to pay $386.00! WOW! When asked why it went from $50.00 to $386.00 Pedram couldn't answer. Claimed "It's the software". Claimed he was texting a manager to request a discount but no answer. My boyfriend's on Social Security with 2 forms ONLY! We went home and went to the IRS website and did the tax preparation for FREE in less than one half an hour. Taking advantage of disabled people is a disgrace. They should be fined!

Due to my anxiety level & me being mentally exhausted beyond words, I'm unable to repeat every single lie, mess up, disrespectful manager, no knowledge employee, hours upon hours, & the feeling of someone just robbed me. I can't tell you 1 time I've ever had a single issue since the first year I was of age to file until I came here. Always go with your intuition b/c had I done so I wouldn't be here severely stressed, angry, and feeling defeated. Literally had to leave after spending 4 hours of misery for her to complete a very simple 1 person hoh w/ dependents, & 1 job with 2 w2's (2 positions at work) & her telling me it would be around 200 (she used JH site) then when completed turned into close to 900 (she made sure she did everything right on their estimator & was just as puzzled as me but didn't know why)!