Jackson Hewitt

I am a 2nd time returning customer with Jackson Hewitt. I am extremely dissatisfied with their performance this time around. I had an okay experience with the actual appointment and the staff was rather friendly. But I have had issues with my return. I filed 22 days ago and still do not have a date for my return. Not only do I not have a date I have a code 9001. When I called twice to speak with them about it they said they could not look into anything unless I received a letter from the IRS. So why did I pay them over 400$ to prepare my taxes? Not to mention 2 days after I filed I went to go back over my return and noticed they put the wrong last name on 1 of my dependents. So I called them and they reassured they fixed it within a day. Not so confident that they fixed it considering I can’t pull up any of my information on the IRS website. I will be calling tomorrow. I will never go back to Jackson Hewitt again. It was an extreme waste of my money. Very disappointed.

This was my first time ever filing with Jackson Hewitt and I hate to say that is not worth the refund. Preparer barely spoke with me as he was inputting my information. I had to constantly stop him and ask questions. He also told me that all fees and repayment of loan would come from my federal. I filed over 21 days ago and still havent received a date as to when my federal taxes will arrive. It's still processing. I just learned that my entire state would be taken but wasnt aware. Almost everything they advertised wasnt true.

Jackson Hewitt charges a tremendous amount of money for filing almost 600 dollars, that is totally overcharging customers. They also advertise you will get your deposit as soon as it is received by the IRS however it is then held by Republic Bank. In addition they advertise get your money 2 days faster which also does not take place. This business should be investigated to the fullest extent. 600 dollars for efile is robbery. Last time filing with Jackson Hewitt. One star is too much. They deserve a big x.

The lady filed my taxes wrong. Like a 1099 when I own the business. Three years no problem with small business, first time with big company and got audited. It's a year later and no help from Jackson Hewitt even though I got the gold guarantee!! They are a joke and do not know what they're doing. I will be looking into filing a lawsuit against them!!

I just had my taxes prepared and filed by Jackson Hewitt. I am a return customer, but never again will I have their services again. I was qualified for head of household, and they didn't give me the credit, and didn't know till I filed. They say they will give you the maximum refund but that is a lie. They say they will give you $100 if not the most refund back, if others get you more credit, that is a lie. All based on my experience. They say, as well, they base your loan off of your return amount, but again, that's a lie.

I am so annoyed with the runaround with Jackson Hewitt. Called on 2/11/2019 to ask why my state refund was "in review". Preparer said they would call by end of day... No call. I understand that the office may be busy so I call back today as they STILL haven't called me. Preparer says, "I see there's a problem with your state return. I'll call you back in 30 minutes." Hour later... No call so I go into the office. Manager tells me she is in the phone with tech support trying to figure it out. I waited for an hour for her to tell me that they are going to call her back in a few days with a resolution... Not acceptable.

I went into the Ripley Ms office to file my taxes. They were suppose to open at 9, it was about 930 when they finally showed up. Then I had to sit there another 15 minutes while the one lady cleaned out her purse, and text. They finally go to doing my return. The whole thing took forever because she didn't know what she was doing and kept having to call the main office for help. She asked me if I had health insurance for the year, which I did. My fiance filed his own taxes but needed a copy of his previous year return that this same office prepared last year. He drives all the way up here for a copy, gets back to work and they have printed him off the wrong copy. I called and tell her this and she's gonna argue with me she didn't even though I had a screenshot in my hand to prove she did. Then I guess it pissed her off I proved her wrong. She's gonna try to charge me $25 for the right copy.

Charged me $339 and couldn't even spell my name right. Now I'm the one who has to make another trip, probably another wait and hope they can fix it. Don't leave the place without checking their work. After an hour wait and another hour getting the job done I just wanted out of there and didn't check the paperwork they shoved in an envelope. My name? Are you kidding me? It's on my driver's license, the form they had me fill out and the tax documents.

We used JH last year and were satisfied with the services. Skip to this year, we go to JH in the Muskegon Walmart. It took the guy 4 days to finish our taxes. He moved our appointment to another store and then forgot our folder so we could not finish. He tells me to come back the next day, so I do and he tells me he hasn't finished mine yet because he has other appointments. He calls the next day and says we need to come in and sign again. My husband stops to sign after work and then I go in later to sign and she tells me it's still not finished because the preparer has left for the day and he has to sign as well. He is also off the next day. After all that they charge us over $700. For our incompetent and unorganized tax preparer! I requested someone from corporate office contact me. Still nothing. Never again.

I went and filed my taxes with them last Month. Come to find out they didn’t actually file my taxes to the IRS til 2/12. I filed them way before the 28th of January. So why the heck didn’t they file them to the IRS when they were suppose to. I’ll never in my life go back and there was 6 of us that went there and they won’t go back either. Then you try to call them and always say that nobody in the office or helping a customer. They a terrible company. I want my tax forms back and file somewhere else. They so bad!

I'm so disgusted with the misleading and horrible tax specialist. They tell you no fee small loan then charge a fee. Charged me over 600 for one W2 to be filed. Talked to them a few days ago and they told me my state refund would be available today. So when nothing was showing on the card I called 3 different #s to get answers. Then I find out they took it to pay for the loan. So since when do these loans get deducted from state and why didn't your representative tell me that. Instead I was told it got deducted from the federal. So they either don't have answers or they just simply tell you what you want to hear. What a joke. I WILL NEVER USE THEIR SERVICES AGAIN. THAT WAS THE FIRST AND LAST TIME. WAY TO GO JACKSON HEWITT. Y'all blew it completely. Not one good review this year and they're all saying the same thing. Not a coincidence!!!

I am so tired of getting overcharged for what they are doing. I have never in my life had my state taxes taking because it came first. I was depending on that just because I have child tax credit. I was only getting 300 for state but right now I needed that. I only get paid every 2 weeks and when I contacted them they said it was policy I signed in office. No one told me nothing about it. Said all fees would come from federal. They didn’t even print out my paperwork in office. I will take my service elsewhere next year and I believe because of the leading on they should reimburse everyone their fees.

They claimed that I was get a refund of 8,300 but then I was turned down for the rapid refund loan, I got nothing! Not even $200. WTFH? And they charged me almost $600 to do my taxes. They said it was more expensive because I had 2 W-2 forms. WTH. I will never use their service again.

I won’t ever file with this company. They are a bunch of curls. Robbed me for $743. I was suppose to get back 7,500. They only giving me back 6,800. They are ** crook. Hope they closed them down. Then my daughter does taxes with them and they charge her $200. So the check she will receive is $680.

I was introduced to these crooks a couple years ago. I liked them because I was able to get the advance loans. This year has been a real nightmare because I always qualified for the max loan amount I chose to continue doing business with them. So to my total surprise I was charged $500 for taxes and fees. I wasn’t informed I that I didn’t qualify for the amount they promised to give me of $3500 and I only received $1100. I am so upset because I was super behind on my bills and I prequalified with the same job information. I hate this experience and will never deal with them again. Ever?

WE DON'T EVEN OWN A HOME. Proud military member who was charged $400 to file a simple return (2 W2 forms). NEVER AGAIN, FIRST AND LAST TIME!!! People are ruthless and heartless these days. Don't believe the hype! File your taxes for free on military installations or online. Yeah, you'll wait the 14 or more days, but at least you aren't getting burned by your fellow American. One star is too much.

So after all said and done, we paid way more than just the little $49 or whatever it is to file. I understand state was more also... But in the end to be charged $490 for the person preparing my taxes and not to tell me... is BS... We were under the impression that we only paid what they advertise up front nothing that high. And to say, "Oh you were a Walmart employee you got a Walmart gift card for $100." Well that still doesnt cover the fact in total that this was almost $600 if you add the Fed and State to her stupid fee... So highly upset. It's not even funk... Feel like that we have been ROBBED!

Well I start off by saying Jackson Hewitt is trash, you guys have took advantage of people in a huge way, knowing people really could have used the tax loan. The prices are outrageous. I personally was approved for the $200 loan then I was sent an email saying once I receive my W2 I could receive the other $750 so I was excited. Once my W2 was placed in the system I was denied the remaining balance $750 but I was already approved. I need answers. Why are you false advertising Jackson Hewitt to make a comeback.

Go in yesterday, 2/2/2019 to file my taxes at the Jackson Hewitt in Walmart, Clarksville, Tn. After waiting 5 min for the very unfriendly middle age ** man to even notice me I see the ** an equally unfriendly woman on the other side finish up with someone. I walk around to her side, she ask if she can help me. I tell her I have a 3pm appointment to file my taxes, so she gives me a paper to fill it out and then wait for her to continue to attempt to dump the paper from her shredder, which by the way she has been dumping since I walk up. When she finally able to complete her difficult task she then begins asking me question, and after a couple minutes begins to put my info in to the computer.

I go to JH every year to file taxes but after this year I will no longer do so. I had lost my card from the previous year and called and had it cancelled. Then went and filed taxes and got a new card when I filed my taxes. They tell me all details and about loan. I never got a email about the loan. I got a email to set up account even though I set up the account and it says active. When called CS it says not active online and my info is incorrect. I still haven't received email for loan after being told I was pre approved in store... I called JH about my card and got told call the company. Well when I do that it's a automated machine... No way to explain what's going on or get answers... Very frustrating. Disappointed this year for sure!

I had brought my pay stub in and was told I qualified for 200 but if I waited until I received my W-2 I was pre-qualified for 2500. I waited and in 2 weeks I went back to the Jackson Hewitt in Madisonville KY Walmart with my W-2. My husband had left me and I was losing my home so I was very much depending on the advance I had been told I would receive. The woman did my taxes said I would get back almost 5000 and she issued me a American Express card and said my advance of 2500 should be available in about an hour.

So I made an appointment online for 6 pm on the day I received my W-2. I got an email thanking me for changing my appointment date to the next day at 6 pm. I did not change my appointment so I called. The system rescheduled me because all of the tax preparers in the office I go to where on sick leave due to the flu besides one. I ask if I can go to another JH. They tell me that is fine. So the one I was going to go to didn't answer their phone so I went to the one at Walmart on Towne Blvd in Middletown. The lady there assures me it is no problem. She has me and my husband write our socials down on sticky notes. I tell her my w-2s are loaded to my JH, and she asks me what that is.

My husband has worked at the same company since 2016 tax season. 2016 Indiana county taxes were figured in and paid in... 2017 they were not. Which caused for a refund which we should've never received. I have had 3 other CPA's look into this. They all agreed it was done wrong and now needs to be amended. I bring this to the attention of the lady that filed our last year in Harrisburg Illinois and she has the audacity to tell me to stop harassing her. Well since this costly mistake will cost me interest and penalties I think they should have to cover it.

I've used them before and like everyone else I went in for the advance. At first I was approved for two hundred dollars then when I got my W-2 I was approved for twenty-five hundred. Great. I received it but I've received several letters from Metabank saying my return isn't complete. I've called the office and was assured it is nothing. I'm hoping they are correct. Now I'm waiting on the call that says they can do my state taxes because right now they don't have the software. IDK what that's all about but they need to hurry up and get it. I want to be done with this tax season already. Mark assured me that he would call me back when it's time but I've never had to do or pay for my state and federal separate. I don't like the back and forth.

JH charge an additional fee of $49.00 that goes to JH on top of a fee of over 200.00 for filing. I got a refund of $300.00 as they are taking more than half the refund! They are soliciting a JH American Express card by telling customers, "you receive refund 2 days early." 1st off how do I know if I actually received a refund 2 days early? They don't tell you that the 800 no behind card is just a recording and no live person to answer calls. They don't tell you about Amex upfront fees $15.00 initial fee and over $10.00 or more just to withdraw funds or use card, they tell you receive an answer if approved/denied for the Amer Ex card in 24 hours but I didn't receive answer in a week! JH couldn't answer any of my questions.

This is literally the absolute worst place to get taxes done! They overcharge and if I wasn't getting a refund advance I would have never dealt with their horrible customer service, extremely slow accountants or should I say accountant since there was only ONE THERE in spite of it being the busiest time ever for accountants! I was only coming to this establishment because of the "1000-3500$" advance they give each year but unfortunately they screwed me out of that as Well! My refunds are consistently around 8000$ so I thought I'd get more than the minimum that was offered but last year only got 1500$ which was fine but THIS YEAR was expecting the same since everything I did was exactly the same yet only received 500$!

I use Turbo Tax every year. This year I totaled my car and wanted to try for a refund advance. I was prequalified for 4500. Ok I took my last paystub and received an email stating I was approved for 3500. I received a call from my tax prep lady who gave me a different name than what she signed on my documents. She was asking if had gotten my W-2s. I had not. We did not get them until last minute. I asked her that day to verify and guarantee the amount. She said, "Yes you were approved for 2500."

After filing my taxes with JH for 3 years, and getting approved for the refund advance for 3 years, I suddenly get denied this year. My return is over 6000 dollars so I am not understanding why I was denied the advance loan. I am extremely pissed and I will never use JH again. You have lost my service and respect. I am seeing a lot of people have gotten denied refund advances. I need this to be fix, explained, or I will not be using your services ever again.

My husband and I did our return with the for the second year in a row. I will not use them again! 575.00 to do our taxes and not even get approved this year for the advance, but we did last year! Thanks a lot Jackson Hewitt and MetaBank! My family really could have used the money early to buy tires for our vehicles to get back and forth to work! I guess we will have to wait and hope and pray they make it until we finally do get our income tax! Thanks to this and the shutdown we are behind also on bills! Things just couldn’t get any better!!!

I been going to Jackson Hewitt since my own personal tax preparer passed away in 2012. The lady i been working with there since 2013, is the reason I kept going back. She was very friendly, becoming personal on a outside level of friendship, giving me her personal cellphone number. I went to her in January of 2018 with my taxes, telling me she will take care of them, having me sign the pad, not giving me any paperwork afterwards. Trusting her, I didn't question anything. With her telling me at first, keep an eye on my Jackson Hewitt debit card. I did so, nothing was there. I called her for several months after, finding out that she blocked my number. I then get several letters from the IRS, questioning my identity. Couldn't get through to the IRS until January 2019, asking why they sent me the letter.