Jackson Hewitt Reviews

We have been using the Jackson Hewitt Walmart location for 8 years. Ms. ** is professional, knowledgeable and has a sense of humor. We continue to use her services each tax season because we trust her. No problems with our tax returns. This year, we had an incident which shows how thoughtful and professional Denise is. We purchased some items from Walmart, placing our tax packet in the buggy. After placing our items in the car, we headed out...left the tax packet in the buggy! Yes, what a nightmare; it wasn't in the buggy when we returned to the parking lot. After conferring with Ms. ** and the customer service we waited. It wasn't long Ms. ** called and said a lady turned our packet into her. What a relief! This is one of many reasons we continue having our taxes completed by Ms. **. (her office gets smaller every year. She deserves more than a 4'x4' space.)

For more than 20 years, I had completed my tax returns with Jackson Hewitt in Auburndale, FL. I strayed away after learning my family members would prepare my taxes and charged me almost nothing! In 2024, I ended up owing the IRS money. At that time I was broke so I told her not to file my taxes. In 2025, the family denied help due to being too complicated. I decided to go back to Jackson Hewitt. Scared and unsure what to expect, Melissa ** quickly put me at ease. I was missing 2024 filings she attained in five minutes. Melissa was extremely knowledgeable, proficient and professional! She is the reason I will be coming back next year!

Mrs. ** was exceptionally helpful to me. Coming here was the best thing that happened to me all day and with her help I am happy man. Today absolutely fantastic in her job and very knowledgeable and very helpful. Very pleasant and I was so relaxed with her. She just made a sad day for me. Become a joyous one. We need more people like her in this world and because of her I will definitely continue to be a Jackson Hewitt customer coming to this office to see Miss ** because I was about to switch to H&R Block, but with my experience today, I will not be doing that. I will be coming to Mrs. ** in Owego, New York.

Today I visited the tax booth at the Walmart on Federal and Riverton Wyoming. I was met by Sherry ** who I must say is an amazing woman. She was really sweet, really patient, answered all my questions accordingly and helped me get a discount on filing my taxes. I recommend her to anybody and I tell you that if you're going to borrow your taxes at Jackson Hewitt at Walmart ask for Sherry because she is the best. She helped me and made me feel comfortable with everything that I needed to know things. I had never done this before so I want to say thank you to you Sherry and have a good day.

I just wanted to say that this is the first time I have ever had my taxes done at a JW office. To start the person who helped me was **. Shine went to the limit to help me get the most from my experience. I was not sure of the forms I needed to get started. She was very knowledgeable on that. Next, we began filling out the tax forms. I didn't know if I could itemize or not, she helped me on that. She was also knowledgeable about the tax forms that I has no idea how to answer. Finally, with diligence she was able to complete my taxes and I was surprised she got a refund that I wasn't expected. She was polite and very patient with my questions and answer them all. I will be glad for Mrs. ** to do my taxes each year. Thank for this option to give a review of your employee.

Charity ** We had a wonderful experiences with the Walmart location in Cookeville. She made it easy to understand and it was quick, less expensive than we have been charge before. Thank you for helping us.

Heres a code for $50 JWCM2. =) . The lady was super helpful and knowledgeable. I thought I was going to have to pay in but she was able to get me a refund. She also helped with the new w4 forms for my employer.

Hello my name is Valentino. And I am a loyal customer for this company from Texas (Austin). They used to do my taxes there. Now I am here in Beaumont Ca. And I met Dwein and I thought she was Dione Warwick. Because she looks like her. What a world class lady is Miss Dwein. She make my taxes so fast and I will recommend everyone that I know to come to see her. She is a good at to this company. Well done Miss Dwein. See you next year.

I scheduled an appointment with them, then they sent me at least three reminders by text, which I confirmed. Then got to my appointment on time and nobody was there. I waited about 20 minutes, and nobody showed. I left a text and called and left a voicemail. Never heard back from them. They're very unprofessional, rude, and wasted my time. Customers please go elsewhere. You may be sorry if you don't.

Their prices are way expensive for filing only one w2. I don't even own a business or have any sidre jobs. I was quoted 569 dollars as a new customer. In addition I was there for over 2 hours while the tax expert was preparing my taxes.