Jackson Hewitt

I set up an appointment to go in for a tax refund advance on 1/3/2019. Got there early, everything was going great. Informed my tax preparer Brandi, that I may have a corrected 1099, So I only wanted to apply for the loans, not to submit my taxes. She assured me MULTIPLE times that we were not submitting my taxes because she "didn't want me to have to file an amendment if my 1099 was corrected." GREAT!! She gave me some paperwork to bring back in with me with my corrected 1099 to finish up my taxes and correct them if necessary. Finished up, signed for the loan, got an estimate of what my refund would be. Great day. I even got home and did the survey for her (ALL 10s). Next day, come to find out there was a computer system error for the refund advances and Jackson Hewitt needed to update their system and reprocess the loan.

Pre-qualified for early refund advance. Went in yesterday and I filed Single, head of house, with (2) W-2 and dependents. That's it. No homeowner, no additional credits or deductions needed. Just a standard deduction. I was charged $450 for tax fees, another $79 for audit protection, and $49 refund assistance fee. $578 to file taxes that I've always filed for free. The only fee that was mentioned to me what the audit support and that was it. I assumed that was the only fee. He skipped through all the paperwork and did not allow me the time to read any documents.

I filled out the online form to see if I pre-qualified for an advance. I was told I was pre-qualified for 2000.00. I specifically asked several times while my taxes was being prepared how much will I receive and the lady doing my taxes claims she didn't know the amount, that I will be notified within an hour of the amount I will get. We found out an hour later we were denied, but couldn't cancel because they had already filed for 435.00. This place is a scam.

Decided to go with Jackson Hewitt for tax preparation in 2018. Since I'm single, no dependents, they only needed to file the EZ forms for federal and state. Proceeded to complete my tax returns, have me sign them and then tell me that I was denied, because I was a 'first-time' filer. This year, they began by calling me to come in and early file my taxes, assured me that I qualified for an early advance because they already have all my documents from last year. I completed paperwork on Jan. 9, 2019--rep told me the $550.00 would be deposited into my bank account within two days. Two days pass--no deposit. I check my email and 27 minutes after I completed filing (Jan. 9th) Jackson Hewitt sends me a denial, saying Metabank denied my advance.

Went to Jackson Hewitt office in Ocala FL 01/03/2019. I was a happy returning customer until 20min after prefixing my taxes. The person that did my prep was good until I asked about my advance that I get every year. No problem. It’s always the same deal. I do a prequalify online. They say yes, give me a quoted amount and book an appointment. You go in either prefile or file depending on what documents you have at the time of appointment. The tax preparer tells me the same thing I hear every year I go here. I’m preapproved of course. No concerned there.

I wish I had read other reviews before going to Jackson Hewitt! They did the same thing to my husband and I. We were told that the bank approved our refund advance, there was even a pending deposit in our bank account. It was late in the evening by this time, so we didn't think much of it. Woke up the next morning to no deposit in our bank account. Called to find out that we were denied. We asked 3 times if the advance was based in credit and were told no. Apparently it was. Because we get a sizable refund each year and were not approved for a couple hundred dollars. This was our first and last time going to Jackson Hewitt. $450 to prepare our taxes and we were lied to. Will stick to doing them yourself.

I have filed my taxes using Jackson Hewitt for several years. As in years past I was contacted by phone and email stating I was pre-approved for refund advance loan. Nothing has changed much regarding my tax situation. I file my taxes and am asked to sign electronically several times never shown the tax preparers screen. Still, I was trusting as I've filed for many years without any real problems. I was told that I was approved for the advance but she didn't have the exact amount yet but that it would load shortly on the card I still had from last year. She goes to the printer, collects a stack of documents, staples them into a folder and hands the folder to me saying the funds should be loading anytime and I'll receive a text stating the amount, have a nice day.

On December 22nd I had an appointment to get a refund advance. I was lured in with a pre-approved letter. I get my taxes every year, but this year they set me up with my American Express card and said I would receive my advance in a few hours. Not even 20 minutes later I received a denial because last year they messed up on DOB so my information didnt match from last year. They told to come back with W2 and they would see if I qualify then. To be honest the only reason I use Jackson Hewitt is for the refund advance. Now I guess I'm going to save 450.00 because I will not be filing with Jackson Hewitt. Also they dont give you max credits that you deserve. They overcharge.

Never filed with JH before until I saw they do advance on tax return. I entered all my info ss# and all online. It told me I was approved and to take all my info in to tax advisor. I took a screenshot of approval. Went to see advisor at JH. She entered all my stuff. Turns screen around it says I'm approved. She gave me Amex card told me $475 will be on card in 24 hr and the rest will arrive when I bring back w2. Ok fine. I signed papers and left the store. 20 minutes later I got email from JH say MetaBank denied advance. They claim I may owe IRS. I call IRS and I owe them nothing. Now I'm upset. In just paid someone $450 to have someone else do my taxes based on a false approval. I usually file on my own with TurboTax should've stuck with that. I'll never do JH again. What they don't tell you is that everything is based on credit approval. Check the reviews I'm not the only one. I will not recommend anyone to JH.

I have done my taxes with Jackson Hewitt for 4 years. Got rapid refund every year but this got denied which I find odd since same employer same self-employment since 2001. I even got a phone call from office I used in past telling me I'm approved to come in on December 19, 2018. I go on 22nd and go through all of it since you have self-employment can't do anything until Jan 2nd. I asked how is the advance different from last year and year before and so on apparently it's not. I also found out the employee gets commission on each return and I was charged a fee advance on my return paperwork yet I got denied. This is illegal. Jackson Hewitt is fraud. Don't go. I won't finalize my return with them.

Jackson Hewitt in Jonesville NC I have been filing with this company every year and never got denied for their RAL loan. I went in the office in Jonesville Dec.26 and they messed up on my taxes so it took me 2 days to get an answer back whether I was approved or not so after all said in done they denied me after losing my info in their system so my advice never get your taxes done by people who lie to your face. Snake is a snake on concrete or in the grass.

I was at Jackson Hewitt on Dec 19th. Had a nice experience. Before I could leave my seat was approved for the advance without an, "Email or text Ms **." Very pleasant person, patient and caring Ms **, Ms ** also Ms **. 3815 eastern ave. Try this place. A lot more positive energy and welcoming women.

Worst experience ever. They have you in there for hours. Give you a ** Amex card. Tell you check in an hour!! But forget to tell you it’s totally up to the bank. They tell you create an account even before you leave the office. They ask you to set up text notifications to receive info about your loan. Who time you expecting an email/text about funds being deposited in an hour!! But oddly I receive an email 26 mins after leaving the office, "Congratulations you been prequalified,

but read down, "Sorry we couldn’t approve you." Total misleading people for business!! But a no one is gonna let Jackson Hewitt file their taxes if they not approved fees too HIGH!!! They need to be shut DOWN.

Went in for a appt at 12. Wasn’t seen until 3. Have gone to Jackson Hewitt for 6 years - have always got the refund advance. This year not only was I there for 4 hours I also got denied. They said I had offset but I 100 percent didn’t. I called the IRS then I called MetaBank. They said all decisions are final. So I contact Jackson Hewitt after seeing this has happened to numerous loyal customers. Jackson Hewitt tells me to come back and apply again in January and get a 3500 dollar loan. I told her that’s pointless - if I’m not Approved for 400 dollars I’m not going to be approved for 3500. This is a serious issue.

I was told I was prequalified for the refund advance , so i booked an appt. I went in there 12/19/18 at 440 pm for my 500 pm appt and sat for 3 hours even with an appt because they only had one worker and guess what, the advance was denied so I wasted 3 hours of my time for absolutely nothing and she didnt have the guts to tell me I didn't get approved for the up tp $400 because of how long I waited! Definitely not filing my taxes through them, turbo tax here I come again!

I went in today and was approved for a advance loan. 30 mins after the loan I was still in the office and I received an email telling me I was denied after being approved. I do this year after year for the last 18 years and the reason from the bank that I've paid off year after year through taxes was my income lowered...yeah by 40.00. I asked the agents. All they said was, "Try later. We're having computer issues." It was confirmed by the bank of denial. I guess this was a sign saying save the 500.00 J.H. fee and do my own taxes this year.

2113 W Owen K Garriott Rd, Enid, OK - So I was prequalifed for $350 tax advance. I went to the office today. I waited 45 minutes after submitting my information to receive a card from a worker there who had written $150 on the back. I was expecting that amount to be deposited to your American Express card. I went to the store. The card declined. Happened to check my email to find out I wasn't approved. Why was I given the card with that amount then. I believe if you don't file year before you get denied. I usually always get approved. But last year I was only receiving a small amount not enough to let Jackson Hewitt file for me. This year I get denied. I believe they lure people in with pre-qualification results just to get business. I will stick with Turbo and continue to do my own taxes.

I used Jackson Hewitt for the first time. Worst experience I've ever had. I wasn't given a temp card, but received a permanent American Express card in the mail. Needless to say my refund was on that temp card and someone utilized all my refund. I requested it be replaced and the VP Jonathan closed my case. He basically called me a lie. I was charged for 2016 filings when the preparer told me my return was rejected and I had two options. We canceled the return and I completed it on my own. They went back and keyed in a 225 charge on that temp card I never received. Isn't that ironic? How do you have the card information but I don't have it? Not to mention my personal information was leaked and is being used. Unprofessional, thieves, liars and crooks! I'll never refer friends nor will I return to them ever.

I filed when we had the hurricane here and we could use our 2017 income. I did my taxes beforehand but because I had never filed when there was disaster relief I wanted to makes sure I had everything correct so I decided to go have them done at this company, and I will NEVER EVER EVER recommend this company to anyone, the lady working rushed was rude and rushed even more as people walked through the door, she was the only preparer working. I knew that I qualified for the exemptions for disaster relief such as pulling my 401K, she told me I did not qualify and I knew I did but she wouldn't listen. She never explained anything to me as we went along or at the end.

I will not be using Jackson Hewitt ever again or will I recommend. Last year I went to Hewitt located in Hollywood FL and it’s the worse place to go. A pray that they gotten the lady Yvette with the dreads out of there. Speaking of unprofessional she’s the worse. She talks about you like you're not there. Calls you silly and talks to the customers like you a kid. I watched her make on employee stay after she told her she had a family emergency with her mom. The poor lady had tears in her eyes and had to do a lady 2 hr return. If you think the nasty ** let the employee leave hell no. Boy I tell you if it was me would’ve ran out that place. She told me and my husband we was silly for not having all the paperwork and that she couldn’t help us.

I would like to start out by saying I'm a young business owner (24) and I don't have excess capital running around. I had ALWAYS used a private company to do my taxes until she retired and sold her business to H&R Block. I hadn't been thrilled with the fees I'd incurred once it switched to an H&R Block office. I was working at Home Depot when Jackson Hewitt secured a partnership thing with Home Depot for their employees. We all want to save money and so because of the discount I would get as a Home Depot employee filing through Jackson Hewitt, I jumped at the savings! When I called to file my extensions, the ignorant woman on the phone told me that you don't file extensions for LLC's. And that I was wrong and couldn't get an extension for my LLC. Form 7004 is the LLC tax extension through the IRS.

My spouse and I were promised by Hewitt preparer if a mistake was made on tax forms Hewitt would be responsible. Now the company is denying that and we are stuck with $3,000 mistake made by Jackson Hewitt. We are on fixed income. Both retired and my husband is under tremendous stress how we will pay this.

My very first experience with Jackson Hewitt, and I have to say that I have never been so disappointed. I filed in March 2018 at the Walmart location with Evelyn. First of all she spelled my name incorrectly, I called later the same day to let her know. She replied by telling me that it will be corrected and mailed out the next day. I called about a week after just to verify that the correction was made, and I was told it wasn't. I was also told that it would not matter. (Ok then...) Being that it was not filed electronically, I knew that I had to wait 6-8 weeks before trying to follow up. The middle of May 2018 was when I finally started to follow up with Jackson Hewitt. Before I did that, I used the IRS refund tool online. I even went as far as to call the IRS but my documents were not there.

Bayshore office, Port St. Lucie, Fl. A husband and wife team, wife's name is Stella. They have had my taxes about 1 month, Stella called me and said could I pay her $264 for redoing my 2015 taxes, weeks ago, now that I have the money to pay them, they will not return my phone calls. They know what a dire situation I am in. I will be getting in touch with IRS next.

Dont ever use Jackson Hewitt to file your taxes, they are a bunch of idiots (right from the tax filing agent to the customer service people), worst experience of my lifetime. I opted to file my 2017 year's taxes using Jackson Hewitt because they had a season office opened up in Walmart, which was close to my house. First, my E-file did not go through, they had some issues with their tax software, and I was promised by the agent that it would be taken care of. Fast-forward 2 months, I call the IRS (as I did not receive my state refund even after 2 months). IRS tell me that they did not receive my tax papers yet.

I filed my taxes Feb 5, 2018. It's now May 18, 2018! I'm highly disappointed with their services. My tax preparer was the worst, it was my first time filing taxes. I'm 19 yrs old and I feel like she came over on me. I was charged so much for everything... Every time I try to check my refund status it says they cannot tell me anything about my taxes. SMH I can't believe they screwed up this bad. I went up there and filed by myself and told her specifically I am not on my mom's taxes anymore. Somehow I ended up being added on to her taxes and that's what screwed everything up for.

These people totally overcharge for what they do, and make mistakes that causes delays in refunds. Main reason used them was to expedite return (2017 IRS tax return). Seriously could have done better myself. Advise people to check around and get estimates before deciding who to use.

Would not recommend anyone going to Jackson Hewitt... filed my taxes February 15, 2018. This is May 7, 2018 and still no return... even took this matter to corporate and they are as unprofessional as their tax preparer. Was told I would get a phone call in 72 hours. Two weeks later I was told the person handling the case closed it... without a phone call or anything from Jackson Hewitt. So here I sit 3 months later got charged $350.00 and no return and no answer... oh except I have wait another 16 weeks for my return. NOW IF THAT ISN'T POOR BUSINESS... I don't know what is. Matter of fact that's pretty sorry and inexcusable!!!

What else is there to say? 7 straight years with no federal refund problems and they mess it up and get me audited. Still no return. Office closed, clothing store for the summer and fall about to be set up - except for this time I’m going right to Liberty Tax or H&R Block. ** them, they just steal your money and don’t care. I needed that money, I can’t believe these people!

Charged too much money and never got a copy of the work they did. Said "Go to this form and enter to pull up info" and it wouldn't let me do anything. Not happy. Would like my tax prep fee back and the 100 I should of got for switching.