Jackson Hewitt Reviews

Todd (Decatur TX) was absolutely fantastic. Straight forward which I greatly appreciate. He listened to my concerns/issues, addressed them accordingly and took the appropriate action. He also used his resources extremely well to get the correct information and not speculate. I had a lot of lost information from the last 6 years of not filing. He guided me on what I needed to do and who to reach out to so I could retrieve everything he needed to complete the filing process for the last 6 years. He was also very organized and efficient. I actually started to work with one of those tax help places but I had a bad feeling about it. Their cost was nearly $3000,00 and they speculated I would owe around 18k. With the help of Todd and Jackson Hewitt, I ended up with a 7k refund.

We have been using the Jackson Hewitt Walmart location for 8 years. Ms. ** is professional, knowledgeable and has a sense of humor. We continue to use her services each tax season because we trust her. No problems with our tax returns. This year, we had an incident which shows how thoughtful and professional Denise is. We purchased some items from Walmart, placing our tax packet in the buggy. After placing our items in the car, we headed out...left the tax packet in the buggy! Yes, what a nightmare; it wasn't in the buggy when we returned to the parking lot. After conferring with Ms. ** and the customer service we waited. It wasn't long Ms. ** called and said a lady turned our packet into her. What a relief! This is one of many reasons we continue having our taxes completed by Ms. **. (her office gets smaller every year. She deserves more than a 4'x4' space.)

For more than 20 years, I had completed my tax returns with Jackson Hewitt in Auburndale, FL. I strayed away after learning my family members would prepare my taxes and charged me almost nothing! In 2024, I ended up owing the IRS money. At that time I was broke so I told her not to file my taxes. In 2025, the family denied help due to being too complicated. I decided to go back to Jackson Hewitt. Scared and unsure what to expect, Melissa ** quickly put me at ease. I was missing 2024 filings she attained in five minutes. Melissa was extremely knowledgeable, proficient and professional! She is the reason I will be coming back next year!

Mrs. ** was exceptionally helpful to me. Coming here was the best thing that happened to me all day and with her help I am happy man. Today absolutely fantastic in her job and very knowledgeable and very helpful. Very pleasant and I was so relaxed with her. She just made a sad day for me. Become a joyous one. We need more people like her in this world and because of her I will definitely continue to be a Jackson Hewitt customer coming to this office to see Miss ** because I was about to switch to H&R Block, but with my experience today, I will not be doing that. I will be coming to Mrs. ** in Owego, New York.

I just wanted to say that this is the first time I have ever had my taxes done at a JW office. To start the person who helped me was **. Shine went to the limit to help me get the most from my experience. I was not sure of the forms I needed to get started. She was very knowledgeable on that. Next, we began filling out the tax forms. I didn't know if I could itemize or not, she helped me on that. She was also knowledgeable about the tax forms that I has no idea how to answer. Finally, with diligence she was able to complete my taxes and I was surprised she got a refund that I wasn't expected. She was polite and very patient with my questions and answer them all. I will be glad for Mrs. ** to do my taxes each year. Thank for this option to give a review of your employee.

Our tax preparer was terrible. Was speaking on her cell phone during most of our appointment. Did our state taxes incorrectly and when I brought it to her attention she made a call to someone else who told her they never heard of it either. Not only was I forced to pay the short fall on my state taxes I lost out on over $1,500.00 in refund. I called the office today and spoke with a nice gentleman who offered to file a amended return for us. All we have to do is take off work, again, and drive 1 hr to his office to sign it. I tried to get in touch with the GM of our district but she is only in her office 1 day a week. So for $250.00 I got screwed and can't get a hold of anyone who can make a decision, and I have to lose more time and money so they can fix there mistake. Worst decision I ever made, will be doing them myself from now on.

Took my taxes there three weeks ago. Taxes are going to be late filed even with the Florida extension. As of this writing, I still have not got word on the status of my taxes. This is my first time using this JH service and will never again! Highly disappointed!

Jackson Hewitt is a rip off. I paid them outrageous for them to say I have to track my own refund and they can't even do their job right. They have my wife as tax payer, and I was!! So I'm gonna track my own refund and take what they messed up to the IRS and show them that they were incompetent with filing my taxes. Then I'm gonna contact a lawyer only giving one star cause of course they make you.

Most dissatisfied. They made no efforts to call me back with the answers to my questions, I had to follow up 2-3 times, and they still never answered my question on remote signing or on the error on the tax return. They had no interest in addressing my concern with an error on my Schedule C. Used Gaslighting to dodge addressing my question; the manager Cathy called me but was unprepared and had no answers, only postponed the issue until she would talk to the tax preparer Dan, and call me back. She never called me back with the answer.

Found out 3 important things we left off by our taxes person we normally go to. We paid more and at first didn't mind. But part of our refund took longer than usually does. Something we were told we didn't have to pay back. We did and it was taking out of original amount. Finally getting it back. But with how long it took, the price having it done and finding out have to pay that amount back. We won't be going back.