Jackson Hewitt Reviews

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Edited by: Tammy Burns

About Jackson Hewitt

Founded in 1982, Jackson Hewitt is a tax preparation service for individuals and businesses alike. Taxpayers can choose to file themselves with a flat fee or use a tax pro to file for them for an additional cost. There are over 5,500 locations across the country, including 3,000 Walmart locations. Jackson Hewitt also offers tax resolution services for tax issues like penalty abatements and liens.

Pros
  • Flat fee for DIY taxes
  • Guarantees
Cons
  • Tax resolution fees not published
  • Tax resolution not in all states

Featured Reviews

Douglasville, GA
Verified purchase
It was a fast and pleasant experience. She was very friendly and professional and made sure I got every tax credit I could and made my experience very nice. I will most definitely...

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Whatley, AL
Verified purchase
My tax preparer Stephanie is awesome! She is thorough and answers all my questions — if she doesn't know she will go find out! She goes the extra mile for her clients. Hope she pr...

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What is Jackson Hewitt?

Jackson Hewitt offers both do-it-yourself tax preparation software and in-person tax services with tax professionals. Pricing varies depending on which service you choose, but both options come with maximum refund and accuracy guarantees. You can add on audit support for an additional cost.

If you're facing IRS issues such as back taxes or property liens, Jackson Hewitt's tax resolution Services can help. You get a free consultation, and then pricing for these additional services varies based on your specific needs. Tax resolution services are available in all states except Minnesota and New Hampshire. Additionally, it cannot offer the state offer in compromise (OIC) service to clients in Illinois.

How does Jackson Hewitt work?

If you choose to file your taxes online, the company will guide you through the process, offering free, live chat support if you need it. You can switch between desktop and mobile filing, so you can file anywhere. Jackson Hewitt also offers W-2 downloads from your employer to make filing faster and will alert you if there is an error that needs to be addressed.

For in-person filing, you make an appointment at a Jackson Hewitt location and bring your tax documents. There is also an option to drop off your tax documents, and the tax pro will schedule a 15-minute call later on to go over everything.

Jackson Hewitt services

Instead of offering different tiers like its competitors, Jackson Hewitt offers two main tax preparation services: in-person and online. For online tax prep, it is a flat fee for all tax situations.

For in-person services, customers can choose between visiting a Jackson Hewitt building or a Walmart location that has a Jackson Hewitt office. For either of these locations, there is also a drop-off-and-go option, where you make an appointment to drop off your tax documents without needing to make a return visit. Your tax pro will schedule a 15-minute call, and once everything is finalized, you will be able to e-sign your return.

Jackson Hewitt pricing

Jackson Hewitt charges a flat $25 fee for online filing for any tax situation. This fee includes both federal and state returns and is accurate as of the time of publishing.

Additionally, you can choose to add on audit support for an additional $29.95 and opt to pay with your refund for an extra $24.95.

In-person filing starts at $65 at Walmart, but you need to inquire at one of the locations to get the exact cost for your tax situation.

Jackson Hewitt FAQ

Does Jackson Hewitt offer guarantees?

Customers are entitled to a maximum refund guarantee, 100% accuracy guarantee and satisfaction guarantee. Some of these guarantees have time limits, though, so be sure to read the company’s policy on guarantees. Guarantee coverage can also differ for in-person versus online filing.

Does Jackson Hewitt offer refund advances?

Yes, some customers are eligible for up to a $4,500 tax refund advance, depending on their expected refunds. However, these refund advance options are usually only available from January to February of that tax filing year as an incentive for early filers.

How long does it take to get a refund with Jackson Hewitt?

If you e-file a complete and accurate return and choose to have your refund deposited by direct deposit, then you should receive your refund from the IRS within two weeks. Different filing options and refund selections can add an additional two to four weeks to this timeline.

How do I get a copy of my return with Jackson Hewitt?

You can get a copy of your return either in person or online, depending on how you filed. If you filed at a location that uses the Electronic Signature & Storage (ESS) system (i.e., you electronically signed your return), then you should be able to access your return through your Jackson Hewitt account. If you didn’t electronically sign your return, you can request a copy in person with proper identification.

Is Jackson Hewitt legit?

Jackson Hewitt is a legitimate tax company that has been around for over 40 years. It has helped customers file over 60 million returns. It has weekend and night hours, as well as live chat support, so it is possible to reach a tax pro no matter how you choose to file.

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Jackson Hewitt Reviews

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    Page 1 Reviews 0 - 5
    Verified purchase
    PriceStaff

    Reviewed April 16, 2025

    Todd (Decatur TX) was absolutely fantastic. Straight forward which I greatly appreciate. He listened to my concerns/issues, addressed them accordingly and took the appropriate action. He also used his resources extremely well to get the correct information and not speculate. I had a lot of lost information from the last 6 years of not filing. He guided me on what I needed to do and who to reach out to so I could retrieve everything he needed to complete the filing process for the last 6 years. He was also very organized and efficient. I actually started to work with one of those tax help places but I had a bad feeling about it. Their cost was nearly $3000,00 and they speculated I would owe around 18k. With the help of Todd and Jackson Hewitt, I ended up with a 7k refund.

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    Customer ServiceStaff

    Reviewed March 18, 2025

    We have been using the Jackson Hewitt Walmart location for 8 years. Ms. ** is professional, knowledgeable and has a sense of humor. We continue to use her services each tax season because we trust her. No problems with our tax returns. This year, we had an incident which shows how thoughtful and professional Denise is. We purchased some items from Walmart, placing our tax packet in the buggy. After placing our items in the car, we headed out...left the tax packet in the buggy! Yes, what a nightmare; it wasn't in the buggy when we returned to the parking lot. After conferring with Ms. ** and the customer service we waited. It wasn't long Ms. ** called and said a lady turned our packet into her. What a relief! This is one of many reasons we continue having our taxes completed by Ms. **. (her office gets smaller every year. She deserves more than a 4'x4' space.)

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      Punctuality & SpeedStaff

      Reviewed March 8, 2025

      For more than 20 years, I had completed my tax returns with Jackson Hewitt in Auburndale, FL. I strayed away after learning my family members would prepare my taxes and charged me almost nothing! In 2024, I ended up owing the IRS money. At that time I was broke so I told her not to file my taxes. In 2025, the family denied help due to being too complicated. I decided to go back to Jackson Hewitt. Scared and unsure what to expect, Melissa ** quickly put me at ease. I was missing 2024 filings she attained in five minutes. Melissa was extremely knowledgeable, proficient and professional! She is the reason I will be coming back next year!

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      Staff

      Reviewed Feb. 28, 2025

      Mrs. ** was exceptionally helpful to me. Coming here was the best thing that happened to me all day and with her help I am happy man. Today absolutely fantastic in her job and very knowledgeable and very helpful. Very pleasant and I was so relaxed with her. She just made a sad day for me. Become a joyous one. We need more people like her in this world and because of her I will definitely continue to be a Jackson Hewitt customer coming to this office to see Miss ** because I was about to switch to H&R Block, but with my experience today, I will not be doing that. I will be coming to Mrs. ** in Owego, New York.

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      Customer ServiceStaff

      Reviewed Jan. 15, 2025

      I just wanted to say that this is the first time I have ever had my taxes done at a JW office. To start the person who helped me was **. Shine went to the limit to help me get the most from my experience. I was not sure of the forms I needed to get started. She was very knowledgeable on that. Next, we began filling out the tax forms. I didn't know if I could itemize or not, she helped me on that. She was also knowledgeable about the tax forms that I has no idea how to answer. Finally, with diligence she was able to complete my taxes and I was surprised she got a refund that I wasn't expected. She was polite and very patient with my questions and answer them all. I will be glad for Mrs. ** to do my taxes each year. Thank for this option to give a review of your employee.

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      Customer ServiceStaff

      Reviewed May 29, 2025

      Our tax preparer was terrible. Was speaking on her cell phone during most of our appointment. Did our state taxes incorrectly and when I brought it to her attention she made a call to someone else who told her they never heard of it either. Not only was I forced to pay the short fall on my state taxes I lost out on over $1,500.00 in refund. I called the office today and spoke with a nice gentleman who offered to file a amended return for us. All we have to do is take off work, again, and drive 1 hr to his office to sign it. I tried to get in touch with the GM of our district but she is only in her office 1 day a week. So for $250.00 I got screwed and can't get a hold of anyone who can make a decision, and I have to lose more time and money so they can fix there mistake. Worst decision I ever made, will be doing them myself from now on.

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      Punctuality & Speed

      Reviewed May 5, 2025

      Took my taxes there three weeks ago. Taxes are going to be late filed even with the Florida extension. As of this writing, I still have not got word on the status of my taxes. This is my first time using this JH service and will never again! Highly disappointed!

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      Staff

      Reviewed April 30, 2025

      Jackson Hewitt is a rip off. I paid them outrageous for them to say I have to track my own refund and they can't even do their job right. They have my wife as tax payer, and I was!! So I'm gonna track my own refund and take what they messed up to the IRS and show them that they were incompetent with filing my taxes. Then I'm gonna contact a lawyer only giving one star cause of course they make you.

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      Verified purchase
      Customer ServiceOnline & AppStaff

      Reviewed April 28, 2025

      Most dissatisfied. They made no efforts to call me back with the answers to my questions, I had to follow up 2-3 times, and they still never answered my question on remote signing or on the error on the tax return. They had no interest in addressing my concern with an error on my Schedule C. Used Gaslighting to dodge addressing my question; the manager Cathy called me but was unprepared and had no answers, only postponed the issue until she would talk to the tax preparer Dan, and call me back. She never called me back with the answer.

      When I called the office after 2 weeks, I Come to find that "all is correct the way it is." She had the receptionist tell me, but that the tax preparer has not been in the office since the day I requested clarifications.... so did she talk to him or not? Don't know because she would not come on the phone. Consistently sloppy, they did not help me with self employment tax estimate either, although I asked.... I don't know what to think about the guarantees on their website. They are not a professional business, the ones in Walmart, anyway, not a way to deal with anyone on any topic, especially on IRS issues. Save yourself aggravation, use a CPA. I will not be using them again.

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      Price

      Reviewed April 26, 2025

      Found out 3 important things we left off by our taxes person we normally go to. We paid more and at first didn't mind. But part of our refund took longer than usually does. Something we were told we didn't have to pay back. We did and it was taking out of original amount. Finally getting it back. But with how long it took, the price having it done and finding out have to pay that amount back. We won't be going back.

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      Jackson Hewitt Company Information

      Company Name:
      Jackson Hewitt
      Website:
      www.jacksonhewitt.com