Jackson Hewitt

Can't get my refund due to ignorance on the preparers' part - I was very dissatisfied with their service. The preparer was not well educated and seemed more interested in me than my taxes. She completely screwed up my tax form and I had to redo it with another preparer and then he screwed it up again. So now after 4 months of waiting my taxes still have not shown up. So to anyone thinking of using these idiots I strongly recommend H&R Block or anyone else. My 3 year old could get it done for you in way less time and better handwriting. ☺

I normally don't complain due to me being a retired Navy Veteran but the way I have been treated at your Chenal Parkway establishment has been the worst I have dealt with. Held on to my tax paperwork for 3 weeks. Lack of communication all around. Managment sent me a letter instead of calling me to inform me of what is going on. Ms. ** has been rude in her letter to me by ending it with “Thanks!” Why is she thanking me in a letter that she is trying explain why she is charging me all these extra fees from previous years that I already paid. I even showed the receipt to her. I will never use your tax services again and I will not recommend any of my fellow Veterans use it either. Also I still haven't received my income tax check as of 19APR18.

I went to The Jackson Hewitt office in Jackson on April 14th 2017, as my computer was inoperative. They had done taxes for me in the years when I was working and I never paid more than $50. I should have asked, but I thought they couldn't charge a lot to a person on social security with two annuities that were under $720; and I had all the figures and 1099s in order and itemized. The total was over $300 and with some bull crap discounts like seeing an advertisement on TV it was brought down to $287 which is outrageous for a senior's small income. I had been doing it on Taxact for under $20, and it was $29 this year on Turbotax. That's gouging. Needless to say, I'll never use them again.

Jackson Hewitt of Turnersville NJ (inside the Walmart Supercenter) prepared my taxes this year. The woman seemed very uneducated about the entire process. She had my fiancé (who was there and provided a driver's license) listed as my child. She called her manager during the appointment to double check her work. After we were done and had been issued our state and federal returns, we took our taxes to a different Jackson Hewitt office. They could not believe how badly this woman messed up our returns. The state was off by over $400. And the federal was off by over $600. So they filed amendments and now we are again waiting for returns. The good news is we will be getting our $1000+ back. The bad news is we paid this ridiculous office hundreds of dollars to short us $1000+. Thank goodness we felt so unsure of her work that we had a different office double check it. She should be fired.

Went for the first time, the average cost is between$ 60.00 and $100.00 but after the preparer completed the process she ask me if I want to have it mailed or direct deposit. Then I was hit with a$ 419.00 charge for just filing for a 1600.00 return. No extras. Please clarify this as this isn't fair.

Took advantage of us. Paid $400 for a messed up return. They say they take customer service seriously, but it is a lie. They don't care. If there is a problem, the customer is blamed and accused. Corporate management is no help. Their guarantee is useless. Sad that no one is holding them accountable for their actions.

Arrived for my 11 AM appointment a few minutes early, but ended up waiting for an hour and 15 minutes with my 1-year-old. Preparer zipped pretty quickly through my return, got me an ok refund. Then tells me his service will cost $459!! Should have walked out, but after investing so much dang time and the deadline so close, I filed. I expressed how unbelievable that rate was, and he justified it with "due diligence and liability". I've worked in taxes before, and in no way is that a legitimate charge for an easy 1040. Still in contact with corporate, whom are not much better to deal with so far. Preparer called me like some hero to say he thinks I was overcharged. Went in to see him and he hands me a $100 bill. Struck me odd, unprofessional. After discussing JH's "business" ethics a little more, I put the bill on his desk and told him I'd take my chances with a remedy from corporate.

I am very disappointed with Jackson Hewitt Tax Services and I will never use their service again! First of all the tax preparer screwed up my taxes, I filed Feb. 2nd and did not receive my very small refund until April 12th. She was on the phone with her boyfriend while filling my taxes talking about her drama, very unprofessional! They charged me an outrageous amount in fees. I have never been so disgusted and I hope they lose their business license!

This is the biggest scam ever. Please make as many people aware of this scam as possible. My friend was ripped off and taken advantage of. On top of that, the return was not done correctly and they are refusing to honor their "guarantee". Paid $400 for a basic tax return. That is highway robbery. They do not inform you of the charges until they are done with the return, then threaten you if you don't pay them. We have to hire someone else to fix the mistakes. Terrible customer service. They are out to rip off the uneducated public. I hope they get investigated for their unethical business practices. Someone needs to report this company.

Jackson Hewitt says they will give you $20.00 for each client you give them. If you believe that you will believe anything. The person who sent me did not get his to this day which has been 2 years now. I took 2 people in and only got one $20 payment. They claim I got other things? That is not what their sign says. After talking to the Corporate Office and not getting what was promised some of my friends say the signs are gone. Still no payment. Good grief. Are they so crooked that they can't abide by their agreements? As much as they outrageously charge you would think they would?

We have had our taxes prepared at Jackson Hewitt (44th and Wadsworth location) for over 10+ years. This is the WORST customer service we have ever received! They lie to cover up their mistakes and will never let you speak to a Manager much less give you their number. We have spent over 5 hours in trying to get the problem resolved only to be told that our taxes still were not done! And they wanted to blame us... Do not recommend them at all.

Hi. I am trying to book an appointment for at 1301 N Congress Ave, and the answer that I am getting since early these morning is please dont come, I understand you must be busy, the only thing that I can think is you dont want people to continue using your tax services. I apologise if I disturb these morning, I will try to find another place.

We had appointment yesterday at Brockport Wal-Mart, we had been called twice to confirm. We left the area at 4:10 ten minutes after our appointment time. If you were not going to be there on time you could have called us. But no, we were not that important to you. But that is ok, H&R Block took us in without an appointment and we were able to get them done. I will be sure to tell my story as often as possible.

I scheduled an appointment for this morning with Jackson Hewitt at their request after they called me two days ago. I showed up ahead of time and waited and waited and waited. The tax preparer did not show up nor did I receive a phone call to cancel my appointment. The weather here today was very bad and I thought about canceling but did not want to do that to them. They, however, had no such consideration for me. I tried calling but was unable to connect to a person. I then went to H&R Block and they did my tax return without an appointment. I would not recommend Jackson Hewitt to anyone and will never use them again.

The beginning of this year they illegally filed my tax return with false information and without my permission. They said it was a glitch in their computer system which I don't believe. I have been going thru hell trying to get them to refund my fees which still have not been refunded and trying to get them to amend my tax return. I have spoken to several district managers who are very unprofessional and have lack customer service. I call them and have leave messages with several district managers and no phone call gets returned. I have sent so many emails to the district managers and still get no response. I have wasted so much of my time and even missed work due to the fact that they did this to me and caused so much stress in my life over this. I have children that I trade off every year and this year it was their father's year to file and he couldn't even Efile his return because of their mistake and now has to wait months to even get his return.

My wife and I have used Jackson Hewitt (Debbie **) for 3 years and have felt that our returns were prepared correctly until this year. We found that there were many mistakes made and so I contacted our tax person to let her know. She said that she would go through our return with a fine tooth comb. That was a few weeks ago and we have not heard from her. We are very disappointed!

Went to JH for the first time, and was way overcharged, did not receive 100.00 switch. Was told that the district manager would call me and have not heard from anyone... I am beyond mad, I need my money and they more or less stole it. PLEASE PLEASE do your taxes yourself or take them to H&R Block!!! JH are SCAMMERS!!!

I have gone to Jackson Hewitt now for 3 years, I thought at some point they would appreciate my business and my bill would become stable. They have gone up on my taxes being prepared all 3 years, to the point that I just paid them 430.00 dollars to do a 30 min job. I just thought that a repeat customer would be shown that they appreciate my business. I did not get that feeling at all, wish I had been smart enough to find another service sooner before I felt scammed by this company. Believe me I will find someone else next year, and will spend the rest of my life telling people not to use Jackson Hewitt as a tax service.

I had my taxes done with Jackson Hewitt - Modesto, CA office. I was PREQUALIFIED for the tax advance for $500.00. I brought that form with me to my appointment and showed my tax lady. She said I "should get approved then." When my taxes were done, she told me it would cost me $540.00 to file a simple one W2 ez1040 tax return. I normally do my own taxes but needed that advance to pay a bill, so went ahead and accepted their fee to complete my FEDERAL ONLY.

About 1 week ago I went to the Bel Air office of Jackson Hewitt to have my taxes done. I had called and had an appointment AND had even asked before I went in if the tax preparers were familiar with a certain form # 1099C. I was assured there would be no problem. Well the preparer had NO CLUE what to do with the form, and she did not seem to have any way of checking with someone else, or referring to any reference books or even Googling it for goodness sake! Needless to say I left and went to HR Block where the preparer knew exactly what the form was and how to handle it. Shame on you Jackson Hewitt! Your sole function is to PREPARE TAXES... You need to hire better people or have more backup information available for them.

Don’t use this service and never to file your tax here. They’re scammers. The one in Walmart promising you Walmart 100GC 'cause it’s a scam. The guy Terrie at the Walmart Hesperian Blvd said the card will come in an hour and it’s been 2 weeks now. It didn’t come. They will block your calls and you will never hear from them. They will give you misleading information about your tax and you will pay more 'cause these guys are like bunch of thieves! So beware!

Very disappointed with the service I experienced. I don't care how much money they offer me. I will never use Jackson Hewitt again! They filed my taxes within ten minutes because it was almost time for them to close and they were ready to go. To pay over $400 to have my taxes filed and can't even call and ask questions about my taxes without Mrs. ** getting all rude with me trying to rush me off again. I could have just did them myself. Never again will I go to Jackson Hewitt in the Liberty Square Plaza in Hinesville Ga.

I wish there was an option for "0" or negative digit stars. They left a W2 off the tax return which in turn caused back taxes to be owed, interest accrued on that amount, as well as penalties. When it was taken in to them, in order for them to honor their so-called "Gold Guarantee" that promises "reimbursement of penalties and interest charged by a taxing authority if a Jackson Hewitt tax preparer makes an error preparing your tax refund", they flat out refused stating that I gave up that entitlement when I signed the tax return and their form. Are you kidding me???!! The form I had signed was the one stating the tax return was correct to my knowledge.

I was going to file freely at the library but received a call. I told the last I would come pick up my paperwork and apologized for the inconvenience. She however ended up talking me into filing with Jackson Hewitt so I did agree to going ahead and paying for the injured spouse amendment and the amount that remained due for processing fees would come out of the refund. Which I only was informed after having processed the taxes. Instead she got my attention with the promise of a 100$ and was convinced into filing with the company after being that fees were to only be 171. I couldn't come up with this amount and said the library would be as delayed yet would not be at all costly, which the amount of 171 later turned into 31. I had been promised cheap rates, on top of a 100 transfer credit that was said to be applied to a card I was given, after she got the submit button. I never received anything!!

We have been using TurboTax for the last 7 years to file our taxes; however this year we were in a bind and thought we might qualify to get the rapid refund from Jackson Hewitt. So, we go to a Walmart and step inside the lovely Jackson Hewitt "office", located right inside the money center! So we begin the process, he takes our IDs and enters our names into the computer, takes all of our W2s and other documents. We had 3 W2s, and IRA, and an OK tax document from the previous year. After he's done he comes back with the amount of like $7,000 dollars and I was blown away! When I had done an estimate through TurboTax our refund was $9,000. Then he says yada yada yada... after our fees your estimated refund is $6,000 and some odd dollars, WTF!? I was ready to walk out, and wish now that I would have!

Went to have my taxes done on Feb. 14th. I provided 3 W-2s. The preparer only entered 2 of them. I had no idea he did that because you don’t get an actual copy of your return. I was promised I would get a $3200 instant refund put on an American Express Serve card. I got $200. I was told I would get a permanent Amex Serve card in 7 to 10 days. I gave it 2 weeks and no card. I called Jackson Hewitt several times to find out what was going on. They couldn’t tell me anything. After 6 calls to Amex they finally told me that Jackson Hewitt entered my address wrong. Finally got my permanent card after a month.

I went to file my taxes 1/19/18. I went in and did the and file for year 16 and year 17 for both property taxes and federal and state. I was supposed to get $10,668 back. I got a letter from the IRS stating that they messed up and added 1000 to my refund and so they had to adjust my refund and I’ll be getting nine 9100. OK that’s fine. I had some minor mistake. Well as the month goes by I got seven grand back. OK I’m still missing some of my money so I called IRS. They said they never received my file for 2016 and to contact the people who filed my taxes.

Going to Jackson Hewitt for tax prep was a huge mistake. When I phoned for appointment, I asked if they do taxes for trusts & estates & was told yes, so made appt. I drove 40 minutes & was there 10 mins early. I told the receptionist that the 4 pages I was asked to complete weren’t applicable to a trust, but filled in my personal info & waited for 32 minutes in the waiting area. No one else came in, & I wasn’t able to see the receptionist from where I sat. I finally went back to the desk & saw she was sitting behind the desk with headphones on, & asked if there was a problem because it was 20 mins past my appt. She told me to wait a minute & she would check. Someone else (I presume the manager Nicole who I had an appointment with) came to get me several minutes later. She never greeted me, but asked if I were the trust owner.

Had my taxes done by them in Springfield Ohio. They messed them up. Their calculations were wrong and it took way longer to get my taxes. They couldn't even find the mistake. The IRS did though. They had to fix my return that Jackson Hewitt messed up. When I complained about the accuracy and wanted my money back because of the supposed 100% accuracy guarantee they became rude and combative. Do not ever use them. They are unprofessional and have false advertising to lure people in.

This was the worst experience with providing for your customer I have ever had. Switched to JH because of their 100$ switch promotion. After asking 2 times (at the beginning AND) after I paid I asked if I was receiving reward card and was told I would be getting the card in the mail. Even made a comment that I was getting more from card than what I paid to which the prepped said what a good deal I was getting. Received letter today (stapled to a flyer) that said because I didn't spend 150$ I was ineligible.