Jackson Hewitt

Jackson Hewitt is doing my taxes every year. They making filing my taxes easy and they are helpful and they like to care about people and want to help them out because they care about I haven't been to Jackson Hewitt in years. I will be going back every year. They help me better than any tax payer

This is my third year using J.H. services located in Walmart, Nottingham, Trenton, NJ. Their representative is fantastic.. extremely knowledgeable and professional. Friendly and courteous. I am extremely satisfied with his services. Thank you Craig **. You are a super asset.

Kathrine, you might not be the pro!. But I rate you five star. Even tho you're not one of the pro!, you help me out today with my tax return and I'm really excited because of what you've done today. All the outcomes I see in you working today are valuable... You spend your time trying to helping out customers daily. Thank you once again and you did a well job today. Keep it going.

Yolonda that work at the one on Ellis in Jackson, MS was very kind and helpful. Thank you! She took her time to explain things I didn’t know and I will see you next year. I been telling others about it as well so hopefully would bring more customers.

It was a fast and pleasant experience. She was very friendly and professional and made sure I got every tax credit I could and made my experience very nice. I will most definitely be back in the near future.

I would have given 0 stars if possible. This has been the WORST Experience ever. I would NEVER recommend this company to anyone and have shared this experience in person to everyone I know. I scheduled an appointment in early February. When I arrived at the closest office near me, I waited 30 minutes and no one showed up. When I finally got through to a person via phone to ask what was going on - they were 200 miles away and had no idea what was going on. I then called another JH office, made an appointment, worked with a specialist (Dwight). We decided to wait to file, per the agent's suggestion because he said it would be cheaper in a month. The agent kept all original paperwork.

I completed my taxes on 4/15/22 at the Jackson Hewitt located in Walmart at Green Acres Mall with Tax Preparer, Silton Grossett. Whenever I’ve filed my taxes, it takes about 1/2 hour to 45 minutes. It took Mr. Grosset 5 hours 45 minutes to complete my taxes 12:58 PM - 6:46 PM (timestamp from Google Maps). He was extremely slow at no fault of my own. I had all my documents ready. He made several mistakes and had to go back to correct. Initially, I was told I would be getting back $5500 refund, then after he received my payment, he changed the refund amount to $1839 because he said that he made a ‘mistake’. He had to make a few phone calls for advice. He also missed my property taxes for the year. This was verified by another Tax Preparer/Reviewer from Jackson Hewitt.

My first and last time using JH. I was charged $534 in preparation fees which I’m still unclear as to what exactly those fees were for? The rep wasn’t very experienced she had to keep asking her colleague questions. What’s more, she told me the amount of my refund but what I actually received was nowhere near. In turn I called the office spoke with mgr. He rambled some explanation as to why and when I asked about the fee he stammered all over himself stating it was for preparing your taxes. I will not use JH again nor will I recommend to anyone. I’ve never experienced anything like this before and was definitely overcharged for the poor service I received. A total rip off…

The reason we chose this establishment was because of the $100 discount for new clients. I explained the cost of the other preparer and stated we did not want to spend that much. The preparer was very personable and she explained everything about the W-2. We get to the end of our appointment when the paperwork was printed out and saw that it was 100 more than the other one and the total was $600 for 20 & 21 for a single person with no additional forms, no deductions. That is absolutely ludicrous. They get you with the $100 coupon. I will never be back and I suggest you do your research before choosing them.

Why do we have to give even one star? Don't ever go here. It cost 349.00 to do my taxes and another 100 in fees. I have no allowances, single one W2. It's a scam. Save yourself a headache and stay away.