Jackson Hewitt Reviews

Preparer was thorough and very helpful. Spent extra time helping us sort out expenses. 5 stars for prep. However, got letter from IRS stating that there was an error on the return. No response from preparer, emailed, called, left voicemails. We need this corrected! Our state refund was reduced by over $500 because a crucial document was not submitted. Husband and I both in wheelchairs with significant medical bills. In our circumstance, the state gives you credit, if you meet their criteria to make modifications to help you retrofit your home. There is a certificate that has to be included, it was not. No response!

We had our taxes done in McMinnville Tn by representative Kim ** and she was wonderful. She went above and beyond when my son’s tax return was rejected. She contacted the correct people to get the issue corrected and his taxes resubmitted. She was very nice and professional. I would recommend Jackson Hewitt and representative Kim ** to everyone that is needing a professional tax service and an efficient one that is willing to make sure the customer leaves their appointment feeling confident that if an issue arises it will be taken care and quickly.

My Wife, & I, have been getting our taxes done with Jackson Hewitt for the last 20 years. We have always gone to the same location, 1512 Lowes Blvd Ste 105, Killeen, TX 76542. The preparers there have done an outstanding job. We had our taxes done there today. 24FEB24, our preparer was **. She was very resourceful and professional. Some of our information from past years was input wrong. She meticulously took her time and went over our paperwork, and corrected it. We greatly appreciate it. JOB WELL DONE!!!! :)

We had scheduled an appointment at the Beaverton, OR office, but the office was locked when we arrived, and the tax preparer was late. Another person was ahead of us and the preparer took over a hour with them. Although we had a confirmed appointment, we left after waiting an hour and called Jackson Hewitt. To their credit, we were given a same day appointment at another office, and met a very helpful & friendly tax preparer. He completed our return in about 45 minutes. I can highly recommend both Jackson Hewitt and Nace **.

So kind and helpful. Like to have her back next year. I really like her and hope she can be there every year so please have her back every year. Thank you. Praise. I mean what more can you say about Jessica? She said she's a real nice sweet lady. She's outgoing, outspoken. I love her smile. Like I said her personality and how she treated me and she helped me through a lot of stuff today so I appreciate Jessica and I would like to see her again next year and the year after that.

They are the worst. Someone stole my sister money from there. We went to the IRS and they said it’s nothing they can do since they sent the money out. Called Jackson Hewitt and told them. Now the prosecutor in The Bronx supposed to be investigating and we still have heard nothing back. Mind you my sister has a one year old and she was pregnant at the time. Nobody should go to 3532 White Plains Rd. Jackson Hewitt. They have nothing but scammers working there.

The actual process of completing my tax return straightforward, it was the problem generated when the IRS sent a letter questioning my return and I was missing a schedule that has been a problem. 1st, try calling them and NO ONE answers the phone. They must just let the phone ring off the hook, I've tried calling 50 times. Then, I got their main office involved and communicated with their Ocala office who told me they'd file a response and a week later nothing, so I'm back to calling and calling again with no response. I'll file my OWN taxes next year!!!

I went to JH for my 2022 taxes and had a fantastic experience. Went back for 2023, had a different representative. I owed the IRS and the rep told me I could give her the $ and JH would pay it. I then found out the bill for the service was double what I paid last year. Yes, I could have said never mind, but I believe to get good customer service you should be a good customer. Found out the clerk entered my state and federal contact info incorrectly. When I called JH they told me I had to fix it myself. This info included my son. It was a mess. They half fixed the problem, I fixed the rest. I asked for a refund at this time, and was blamed for there being an issue, as if I had entered the info! Fast forward to earlier this month, I received a notice from the IRS that I owed them taxes. I immediately called JH, and it took days for them to call me back.

I was charged $400 to get my taxes done. Short form. Very simple. My father went next door to have his taxes done. $150. Same simple form. Where does Jackson Hewitt get off on charging $400 for a simple tax return? What a Joke. I will never take my taxes there again and will advise anyone who does not to.

Gerald **