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I am a 2nd time returning customer with Jackson Hewitt. I am extremely dissatisfied with their performance this time around. I had an okay experience with the actual appointment and the staff was rather friendly. But I have had issues with my return. I filed 22 days ago and still do not have a date for my return. Not only do I not have a date I have a code 9001. When I called twice to speak with them about it they said they could not look into anything unless I received a letter from the IRS. So why did I pay them over 400$ to prepare my taxes? Not to mention 2 days after I filed I went to go back over my return and noticed they put the wrong last name on 1 of my dependents. So I called them and they reassured they fixed it within a day. Not so confident that they fixed it considering I can’t pull up any of my information on the IRS website. I will be calling tomorrow. I will never go back to Jackson Hewitt again. It was an extreme waste of my money. Very disappointed.
This was my first time ever filing with Jackson Hewitt and I hate to say that is not worth the refund. Preparer barely spoke with me as he was inputting my information. I had to constantly stop him and ask questions. He also told me that all fees and repayment of loan would come from my federal. I filed over 21 days ago and still havent received a date as to when my federal taxes will arrive. It's still processing. I just learned that my entire state would be taken but wasnt aware. Almost everything they advertised wasnt true.
Jackson Hewitt charges a tremendous amount of money for filing almost 600 dollars, that is totally overcharging customers. They also advertise you will get your deposit as soon as it is received by the IRS however it is then held by Republic Bank. In addition they advertise get your money 2 days faster which also does not take place. This business should be investigated to the fullest extent. 600 dollars for efile is robbery. Last time filing with Jackson Hewitt. One star is too much. They deserve a big x.
The lady filed my taxes wrong. Like a 1099 when I own the business. Three years no problem with small business, first time with big company and got audited. It's a year later and no help from Jackson Hewitt even though I got the gold guarantee!! They are a joke and do not know what they're doing. I will be looking into filing a lawsuit against them!!
I just had my taxes prepared and filed by Jackson Hewitt. I am a return customer, but never again will I have their services again. I was qualified for head of household, and they didn't give me the credit, and didn't know till I filed. They say they will give you the maximum refund but that is a lie. They say they will give you $100 if not the most refund back, if others get you more credit, that is a lie. All based on my experience. They say, as well, they base your loan off of your return amount, but again, that's a lie.
I don't do cash loans or payday loans or credit cards or anything like that. I don't owe people money. I work and take care of my 2 boys, and I'm not qualified for them to take some cash out of my refund and give it to me. The tax prep person didn't even tell me of any services offered, let alone the 2 loans available. Guess I'm suppose to be a mind reader and see that they rip people off and scam them with their lies. They lost me as a customer. Last yr they screwed me out of $50 for referrals and being a new customer... Guess I shouldn't have went back. Was hoping they fixed their issues, but sounds like they keep getting away with their scamming.
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I am so annoyed with the runaround with Jackson Hewitt. Called on 2/11/2019 to ask why my state refund was "in review". Preparer said they would call by end of day... No call. I understand that the office may be busy so I call back today as they STILL haven't called me. Preparer says, "I see there's a problem with your state return. I'll call you back in 30 minutes." Hour later... No call so I go into the office. Manager tells me she is in the phone with tech support trying to figure it out. I waited for an hour for her to tell me that they are going to call her back in a few days with a resolution... Not acceptable.
I call their National customer service number and I'm told the IRS stopped by STATE return. Made absolutely no sense to me because they deal with federal returns. Call IRS, they say they didn't stop anything and assured me that in their system it doesn't appear that I owe anybody anything so there would be no need to stop my taxes. They also told me that my federal was accepted and being processed. Call corporate back, different person says "IRS typically doesn't deal with the state"... He also tells me that whatever the issue is it's up to the tax preparer to fix it... Call the local office back. I have to wait for the manager to come back to work but she'll be in touch with me when tech support is in touch with her. Unlike most other complaints I was satisfied with the fees and the refund advance... But the runaround in why my state return is in limbo is totally unacceptable. How are you even a manager if you don't know what the problem is?
I went into the Ripley Ms office to file my taxes. They were suppose to open at 9, it was about 930 when they finally showed up. Then I had to sit there another 15 minutes while the one lady cleaned out her purse, and text. They finally go to doing my return. The whole thing took forever because she didn't know what she was doing and kept having to call the main office for help. She asked me if I had health insurance for the year, which I did. My fiance filed his own taxes but needed a copy of his previous year return that this same office prepared last year. He drives all the way up here for a copy, gets back to work and they have printed him off the wrong copy. I called and tell her this and she's gonna argue with me she didn't even though I had a screenshot in my hand to prove she did. Then I guess it pissed her off I proved her wrong. She's gonna try to charge me $25 for the right copy.
The 3 times I've gone in the office she acts and looks like she's stoned out of her mind. They never open when they are suppose to. You always have to sit and wait. They got her handling other people's money. I had to call another location to have them fax the copy to us. Fast forward to mid Feburary and the IRS website is still saying no info avaliable about my return, so I call them. Apparently the "preparer" and I use that term loosely was suppose to ask for a copy of my insurance proof and send it in with my return. There is a hold on my taxes. I call Jackson Hewitt and mind you none of them including the corporate office is worth anything, They have to file an amended return all the while telling me this won't cause a hold up of my return.
I call the IRS and they tell me that this kind of error will have an 8 week hold on my return!!! No apology from Jackson Hewitt no returned calls or emails from corporate. They hire these bodies in to handle people's money that know absolutely nothing about tax prep, make enormous mistakes on clients' returns then don't take blame for it. I will never let Jackson Hewitt touch my taxes again and I suggest everyone go some place else so you are not in my situation. Paid them $330 to do my taxes only to have to wait 8 more weeks on top of the month and a half I've already been waiting. Beyond upset.
Charged me $339 and couldn't even spell my name right. Now I'm the one who has to make another trip, probably another wait and hope they can fix it. Don't leave the place without checking their work. After an hour wait and another hour getting the job done I just wanted out of there and didn't check the paperwork they shoved in an envelope. My name? Are you kidding me? It's on my driver's license, the form they had me fill out and the tax documents.
We used JH last year and were satisfied with the services. Skip to this year, we go to JH in the Muskegon Walmart. It took the guy 4 days to finish our taxes. He moved our appointment to another store and then forgot our folder so we could not finish. He tells me to come back the next day, so I do and he tells me he hasn't finished mine yet because he has other appointments. He calls the next day and says we need to come in and sign again. My husband stops to sign after work and then I go in later to sign and she tells me it's still not finished because the preparer has left for the day and he has to sign as well. He is also off the next day. After all that they charge us over $700. For our incompetent and unorganized tax preparer! I requested someone from corporate office contact me. Still nothing. Never again.
I went and filed my taxes with them last Month. Come to find out they didn’t actually file my taxes to the IRS til 2/12. I filed them way before the 28th of January. So why the heck didn’t they file them to the IRS when they were suppose to. I’ll never in my life go back and there was 6 of us that went there and they won’t go back either. Then you try to call them and always say that nobody in the office or helping a customer. They a terrible company. I want my tax forms back and file somewhere else. They so bad!
I'm so disgusted with the misleading and horrible tax specialist. They tell you no fee small loan then charge a fee. Charged me over 600 for one W2 to be filed. Talked to them a few days ago and they told me my state refund would be available today. So when nothing was showing on the card I called 3 different #s to get answers. Then I find out they took it to pay for the loan. So since when do these loans get deducted from state and why didn't your representative tell me that. Instead I was told it got deducted from the federal. So they either don't have answers or they just simply tell you what you want to hear. What a joke. I WILL NEVER USE THEIR SERVICES AGAIN. THAT WAS THE FIRST AND LAST TIME. WAY TO GO JACKSON HEWITT. Y'all blew it completely. Not one good review this year and they're all saying the same thing. Not a coincidence!!!
I am so tired of getting overcharged for what they are doing. I have never in my life had my state taxes taking because it came first. I was depending on that just because I have child tax credit. I was only getting 300 for state but right now I needed that. I only get paid every 2 weeks and when I contacted them they said it was policy I signed in office. No one told me nothing about it. Said all fees would come from federal. They didn’t even print out my paperwork in office. I will take my service elsewhere next year and I believe because of the leading on they should reimburse everyone their fees.
They claimed that I was get a refund of 8,300 but then I was turned down for the rapid refund loan, I got nothing! Not even $200. WTFH? And they charged me almost $600 to do my taxes. They said it was more expensive because I had 2 W-2 forms. WTH. I will never use their service again.
I won’t ever file with this company. They are a bunch of curls. Robbed me for $743. I was suppose to get back 7,500. They only giving me back 6,800. They are ** crook. Hope they closed them down. Then my daughter does taxes with them and they charge her $200. So the check she will receive is $680.
I was introduced to these crooks a couple years ago. I liked them because I was able to get the advance loans. This year has been a real nightmare because I always qualified for the max loan amount I chose to continue doing business with them. So to my total surprise I was charged $500 for taxes and fees. I wasn’t informed I that I didn’t qualify for the amount they promised to give me of $3500 and I only received $1100. I am so upset because I was super behind on my bills and I prequalified with the same job information. I hate this experience and will never deal with them again. Ever?
WE DON'T EVEN OWN A HOME. Proud military member who was charged $400 to file a simple return (2 W2 forms). NEVER AGAIN, FIRST AND LAST TIME!!! People are ruthless and heartless these days. Don't believe the hype! File your taxes for free on military installations or online. Yeah, you'll wait the 14 or more days, but at least you aren't getting burned by your fellow American. One star is too much.
So after all said and done, we paid way more than just the little $49 or whatever it is to file. I understand state was more also... But in the end to be charged $490 for the person preparing my taxes and not to tell me... is BS... We were under the impression that we only paid what they advertise up front nothing that high. And to say, "Oh you were a Walmart employee you got a Walmart gift card for $100." Well that still doesnt cover the fact in total that this was almost $600 if you add the Fed and State to her stupid fee... So highly upset. It's not even funk... Feel like that we have been ROBBED!
Well I start off by saying Jackson Hewitt is trash, you guys have took advantage of people in a huge way, knowing people really could have used the tax loan. The prices are outrageous. I personally was approved for the $200 loan then I was sent an email saying once I receive my W2 I could receive the other $750 so I was excited. Once my W2 was placed in the system I was denied the remaining balance $750 but I was already approved. I need answers. Why are you false advertising Jackson Hewitt to make a comeback.
What are you guys going to do for the following years because it seems to me you have lost majorly of your customers due to false advertisement and $$$ are outrageous just file simple tax returns. I really hate I had to give you guys 1 star. Worst experience I ever had. Even after I spoke with customer service about not wanting to file with them any longer they told me it was too late. I really need to speak with someone from headquarters. Justice needs to be served for the people in crisis.
Go in yesterday, 2/2/2019 to file my taxes at the Jackson Hewitt in Walmart, Clarksville, Tn. After waiting 5 min for the very unfriendly middle age ** man to even notice me I see the ** an equally unfriendly woman on the other side finish up with someone. I walk around to her side, she ask if she can help me. I tell her I have a 3pm appointment to file my taxes, so she gives me a paper to fill it out and then wait for her to continue to attempt to dump the paper from her shredder, which by the way she has been dumping since I walk up. When she finally able to complete her difficult task she then begins asking me question, and after a couple minutes begins to put my info in to the computer.
Once she starts laying out all my w-2s of which I had 5, and I have already told her when she was questioning me, and I had also written on the paper she gave me, it seems almost as if she was thinking of ways to get out of doing them and suddenly says,”Oh just to let you know, because of the multiple w-2s this could cost you up to 300,” and I say, ‘Well in that case don’t even worry about it.” She thinks seems a bit surprised and says, “What? Are you sure.” “Oh yes I am sure.” She say ok and kind of just shoves all my paperwork at me. After reading the sign on her desk stating that if for any reason you start filing and decide later not they will pay you 50. I figure that’s why she so quickly decided to hit me with a ridiculous fee.
Well that and the fact that the open jar of cheese dip and chips on her desk seemed to indicate I may have been interrupting snack time. After reading the other reviews here I now understand why she seemed so surprised that I declined their outrageous fees. I also received the email saying I was pre approved for an refund advance loan 1450 without a fee or 2000 with fee. I mentioned this to her so I am sure she assumed I was desperate enough to agree to 300, and while I am struggling I cannot see paying that much and after reading that most people were later denied I am SO Thankful I passed.
I go to JH every year to file taxes but after this year I will no longer do so. I had lost my card from the previous year and called and had it cancelled. Then went and filed taxes and got a new card when I filed my taxes. They tell me all details and about loan. I never got a email about the loan. I got a email to set up account even though I set up the account and it says active. When called CS it says not active online and my info is incorrect. I still haven't received email for loan after being told I was pre approved in store... I called JH about my card and got told call the company. Well when I do that it's a automated machine... No way to explain what's going on or get answers... Very frustrating. Disappointed this year for sure!
I had brought my pay stub in and was told I qualified for 200 but if I waited until I received my W-2 I was pre-qualified for 2500. I waited and in 2 weeks I went back to the Jackson Hewitt in Madisonville KY Walmart with my W-2. My husband had left me and I was losing my home so I was very much depending on the advance I had been told I would receive. The woman did my taxes said I would get back almost 5000 and she issued me a American Express card and said my advance of 2500 should be available in about an hour.
I contacted my landlord and told him I would have my payment in by that night. I waited 2 hours and then received a notice period email stating I had been denied any advance at all. I went to the woman that filed and asked why she would tell me I would receive this and charge me over 400 to do my taxes if I couldn't get back an advance at all. She was very rude. Said she can't control that and I explained she had assured me this was not based on credit and I was pre-approved. The woman said, "Well I guess you weren't" even though I had an email that said I was as well. I have now two days before I lose my home and I'm sure I will lose my car too. I can't believe they overcharge you and lie to you like that. I am devastated and homeless soon! These people are HORRIBLE!!!
So I made an appointment online for 6 pm on the day I received my W-2. I got an email thanking me for changing my appointment date to the next day at 6 pm. I did not change my appointment so I called. The system rescheduled me because all of the tax preparers in the office I go to where on sick leave due to the flu besides one. I ask if I can go to another JH. They tell me that is fine. So the one I was going to go to didn't answer their phone so I went to the one at Walmart on Towne Blvd in Middletown. The lady there assures me it is no problem. She has me and my husband write our socials down on sticky notes. I tell her my w-2s are loaded to my JH, and she asks me what that is.
I am sure it is just a language barrier so I keep trying to explain. Then she tells me she cannot use my JH and I need a paper copy of my W-2. Can I just send it to her personal email address. I reluctantly agree wanting to get this over with, but she can't "find me the system" so an hour later she puts me on hold so she can do another client while she waits on a return call. We are done at this point. Collect all of our stuff. Go to the JH we normally go to. The computers are now down. We wait almost another hour to get for it to be our turn. The lady there is very kind, funny, and knowledgeable. I feel like I should have had a discount on my services for the problems we experienced.
I feel like more should have been done than an, "I am sorry," though. And I really feel after talking to a lawyer that something should be offered to me to monitor my credit after an employee took personal information from me on their private email address. Next year I will just file myself. At least then, I will be able to use my documents correctly and safely.
My husband has worked at the same company since 2016 tax season. 2016 Indiana county taxes were figured in and paid in... 2017 they were not. Which caused for a refund which we should've never received. I have had 3 other CPA's look into this. They all agreed it was done wrong and now needs to be amended. I bring this to the attention of the lady that filed our last year in Harrisburg Illinois and she has the audacity to tell me to stop harassing her. Well since this costly mistake will cost me interest and penalties I think they should have to cover it.
They will take your money for a 100% guaranteed accuracy claim but yet when an issue arises due to the lack of knowledge on tax laws it's all the sudden not on them... Mistakes are ok. What's not ok is when the person flat out doesn't want to take responsibility for the mistake. So I believe in my heart this 100% guarantee accuracy is a false advertisement to grab us and suck us in. Believe me never again. I have a feeling they will not take responsibility for this mistake and I will just have to pay someone else to do the amendment for me.
I've used them before and like everyone else I went in for the advance. At first I was approved for two hundred dollars then when I got my W-2 I was approved for twenty-five hundred. Great. I received it but I've received several letters from Metabank saying my return isn't complete. I've called the office and was assured it is nothing. I'm hoping they are correct. Now I'm waiting on the call that says they can do my state taxes because right now they don't have the software. IDK what that's all about but they need to hurry up and get it. I want to be done with this tax season already. Mark assured me that he would call me back when it's time but I've never had to do or pay for my state and federal separate. I don't like the back and forth.
JH charge an additional fee of $49.00 that goes to JH on top of a fee of over 200.00 for filing. I got a refund of $300.00 as they are taking more than half the refund! They are soliciting a JH American Express card by telling customers, "you receive refund 2 days early." 1st off how do I know if I actually received a refund 2 days early? They don't tell you that the 800 no behind card is just a recording and no live person to answer calls. They don't tell you about Amex upfront fees $15.00 initial fee and over $10.00 or more just to withdraw funds or use card, they tell you receive an answer if approved/denied for the Amer Ex card in 24 hours but I didn't receive answer in a week! JH couldn't answer any of my questions.
JH doesn't answer calls and you will receive a recording, line is busy, call later or refer to H&R Block or some other tax service! JH got so many dishonest claiming you will receive refund sooner by setting up a fake American Express card and it's all in dishonesty and rip offs on how JH can make even more $ off their clients! Beware.
This is literally the absolute worst place to get taxes done! They overcharge and if I wasn't getting a refund advance I would have never dealt with their horrible customer service, extremely slow accountants or should I say accountant since there was only ONE THERE in spite of it being the busiest time ever for accountants! I was only coming to this establishment because of the "1000-3500$" advance they give each year but unfortunately they screwed me out of that as Well! My refunds are consistently around 8000$ so I thought I'd get more than the minimum that was offered but last year only got 1500$ which was fine but THIS YEAR was expecting the same since everything I did was exactly the same yet only received 500$!
So just a word to the wise if you're in need of an advance and have to get a preparer to do your taxes DO NOT GO TO JACKSON HEWITT! A BUNCH of other places offer this advance and I'm absolutely positive that you will have a MUCH better experience! Just left there a couple of hour ago and could not wait to post how extremely disappointed and utterly useless Jackson Hewitt is to prevent as many people as possible from dealing with them!!!
I use Turbo Tax every year. This year I totaled my car and wanted to try for a refund advance. I was prequalified for 4500. Ok I took my last paystub and received an email stating I was approved for 3500. I received a call from my tax prep lady who gave me a different name than what she signed on my documents. She was asking if had gotten my W-2s. I had not. We did not get them until last minute. I asked her that day to verify and guarantee the amount. She said, "Yes you were approved for 2500."
Now at this point I have a car lined up for myself and my three kids. I am a single mom by the way. Well I get my W-2s. I rush to Jackson Hewitt. I get in and out in 2 short hours. The lady told me my refund increase from a $4800 refund to $5080 refund. Well I get the money deposited onto a Serve card. I check my card two hours after leaving the office and guess what. It was $1000 less than what I was assured. Now I am stuck with a car that I cannot afford. I contacted customer service and filed a complaint a week ago. I have not heard back from anyone.
They also filed a complaint with MetaBank and nothing. It was a bait and switch and I think I may file a class action. I have screenshot the emails and documented every step I've taken. How can you approve me and then I get more money back and the advance declines. I will never go back to Jackson Hewitt and I will tell all of my clients. Church members. Family. Friends. And coworkers of the false advertisement Jackson Hewitt provided.
After filing my taxes with JH for 3 years, and getting approved for the refund advance for 3 years, I suddenly get denied this year. My return is over 6000 dollars so I am not understanding why I was denied the advance loan. I am extremely pissed and I will never use JH again. You have lost my service and respect. I am seeing a lot of people have gotten denied refund advances. I need this to be fix, explained, or I will not be using your services ever again.
My husband and I did our return with the for the second year in a row. I will not use them again! 575.00 to do our taxes and not even get approved this year for the advance, but we did last year! Thanks a lot Jackson Hewitt and MetaBank! My family really could have used the money early to buy tires for our vehicles to get back and forth to work! I guess we will have to wait and hope and pray they make it until we finally do get our income tax! Thanks to this and the shutdown we are behind also on bills! Things just couldn’t get any better!!!
I been going to Jackson Hewitt since my own personal tax preparer passed away in 2012. The lady i been working with there since 2013, is the reason I kept going back. She was very friendly, becoming personal on a outside level of friendship, giving me her personal cellphone number. I went to her in January of 2018 with my taxes, telling me she will take care of them, having me sign the pad, not giving me any paperwork afterwards. Trusting her, I didn't question anything. With her telling me at first, keep an eye on my Jackson Hewitt debit card. I did so, nothing was there. I called her for several months after, finding out that she blocked my number. I then get several letters from the IRS, questioning my identity. Couldn't get through to the IRS until January 2019, asking why they sent me the letter.
They told me on the phone that my identity is in question due to an possible error. They (IRS) wouldn't tell me any more than them telling me that I needed to get past tax records from Jackson Hewitt to help identify my identity. Not really understanding why. I called Jackson Hewitt, read off the letter to the manager, telling him how I came into the office to see who I have been seeing in their office since 2013... Asking them if they could help me with my situation. I told the whole truth due to me despising liars. The manager told me he wants a copy of the letter, as for I only received a $25.00 check for my 2016 taxes. Since I didn't work in 2017. Telling me they also wanted a copy of the measly $25.00 check. How can and why would I give Jackson Hewitt that type of information? That has nothing to do with why I didn't receive my return for 2016 in 2018... when the tax preparer promised to take care of everything. With me trusting her.
There is now a possibility that I'm going to be audited! Due to this possibility, I once again called Jackson Hewitt to talk to the manager. He thinks I'm lying because the lady said I never came to see her! Ok, I may have texted some things over, sorry because I'm just trying to tell my story... I was told that they won't help with anything outside of past tax paperwork. Is her job really worth losing due to her filing a fraudulent tax 1040A form, possibly being a federal crime? Well, hopefully who reads this is able to understand why I'm jumping around with all of this.
My wheels in my head are turning so fast that I can't type everything that is going on with this situation in order. I have NEVER filed my own taxes due to not knowing how. She (tax preparer) filed my taxes on paper, with my taxes being redirected to several addresses that weren't mine. She received my taxes. Now, I can't file my taxes this year until everyone and everything is taken care of. Who knows how long this will take. Nothing like being a victim of identity theft through a tax preparer! I am not only going to press charges, BBB will also be involved with whatever other place that can shut these scumbags down!
Jackson Hewitt expert review by Melissa Hincha-Ownby
Jackson Hewitt started out as an in-person only tax service provider, but in 2010 the company expanded with the launch of Jackson Hewitt Online. The online tax software service is aimed at those taxpayers that are comfortable preparing and filing taxes themselves, which introduced the Jackson Hewitt brand to a new market.
In-person option: Jackson Hewitt offers both online and in-person tax preparation services.
Expanded online support: All Jackson Hewitt online packages come with free unlimited live chat support.
Great price for freelancers: The Premium package, which is designed for 1099 contract employees and freelancers, is priced significantly lower than some competitors.
Phone support: Phone support is available with the premium package.
Website: The JacksonHewittOnline.com website is very basic.
Best for: Individual and Basic Filers, Families and High Income Individuals
Jackson Hewitt Company Information
- Company Name:
- Jackson Hewitt