Jackson Hewitt Reviews

For tax year 2021, did not file my RITA taxes, despite telling me otherwise. Now, I get a notification, in July 2023, that I'm delinquent. Very unprofessional. Tax preparer was late, brought her infant, distracted by cell phone, etc.

I should have read the reviews! I sat there while my "tax preparer" scanned all of my documents and plugged in numbers. He reminded me that he was just that...someone to prepare my taxes... nothing more! HE reminded me that what I hand him is what he puts in and is not responsible! That is something I could have done myself and should have. He told me that I owe the amount I owe but should think about what I earned. Maybe I should save more! Really!!!! Getting you the best tax return, owe or not, should include some conversation.

Every year prices are awful. We would not have gone this year but I received a code for half price. When the girl said it would be $500, $ 347 with a discount we were outraged. We are seniors who take standard deduction and have $1200 a year rental income. They gave another discount and we paid $275. I would hate to know what they would charge if we showed deductions. We will not go back because it is a total rip off.

On Feb 11th I had my taxes prepared at Jackson Hewitt. They charged me for a service I didn't ask for. I've made many calls to J.H. since asking for a refund. NO ONE WILL HELP ME. Staff inexperienced.

I scheduled an appointment, showed up, and the door was locked. Waited a bit, called customer service, who told me they took a personal day without telling me or rescheduling. They helped me make another appointment. The day before, I get a message saying my appointment was rescheduled to a random time, that I did not choose. Having my appointments cancelled and rescheduled without contacting me first is infuriating. I will never attempt to do business with them again.

He made me feel comfortable as we got things ready. Engaged with me as well as was ready to get me the best refund possible. Very professional and knowledgeable. He also shared a special discount because he's granted 2 a year. Absolutely fabulous.

Reshon ** is a great tax advisor. She went out of her way to give extra help since my husband passed away in December. I hope that Jackson Hewitt gives her some recognition for everything she does. She truly deserves for all she does going above and beyond to help people. Sincerely, Shelley.

I scheduled an appointment to have my taxes done by Jackson Hewitt. I wound up having to schedule 5 appointments and go through 3 tax preparers just to have my taxes done because the first two preparers refused to do them. They even took out $430 for their fees. I've tried to contact the company many times to get a refund of this $430 and still have not heard anything at all. Very unprofessional. Very disappointing.

Jackson Hewitt software could not handle my situation. I moved in 2022 and therefore was a partial year resident of my current state. The software could not handle this. There was no way to turn off their computations for the state return. The software could also not handle Qualified Charitable Donations so kept charging me tax on my donations even when I was entitled to the exemption. So, the tax total they produced was $3000 more than I actually owed. It forced you to take the numbers off your 1099 forms which did not show the QCD amounts. Evidently, the brokerages do not want to be liable for the non-profit status of the donation recipient, so they ignore the donation.

Have been coming to Kris at the Bedford, Tx (in Walmart) location for about 4 years now. She is the absolute best! Explains everything so we understands! She also makes something that usually isn’t enjoyable and very enjoyable experience!