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I filed when we had the hurricane here and we could use our 2017 income. I did my taxes beforehand but because I had never filed when there was disaster relief I wanted to makes sure I had everything correct so I decided to go have them done at this company, and I will NEVER EVER EVER recommend this company to anyone, the lady working rushed was rude and rushed even more as people walked through the door, she was the only preparer working. I knew that I qualified for the exemptions for disaster relief such as pulling my 401K, she told me I did not qualify and I knew I did but she wouldn't listen. She never explained anything to me as we went along or at the end.
So when I left I went to another Jackson Hewitt and explained the situation and the guy told me I was right I did qualify for the exemption and explained all my paperwork, I asked him, "Since that means the preparer made a mistake and did not get my largest refund back does that mean the guarantee will be honored?" And he said, "You know you just might. That's a great question. Let me ask the owner and I will call you and let you know." The answer was NO. They were not honoring their false advertisement.
I called Corporate who said they have nothing to do with the franchises and I said, "UH YEAH YOU DO BECAUSE THE JACKSON HEWITT NAME IS ON THE FRANCHISE SO THEY ANSWER TO SOMEBODY and if it ain't you then you need to tell me who and give me the info." Well they opened 3 or 4 cases. Told I get called back within 72 hrs every time and NEVER did and Every time I called I was told the case was closed but nobody called me about anything! This is so ridiculous that these companies are ripping people off and NOTHING is being done, Consumer Rights don't matter anymore? I hope a class action suit is filed. I will be a part of that, it's not okay for companies to lie and make billions and not be held accountable!
I will not be using Jackson Hewitt ever again or will I recommend. Last year I went to Hewitt located in Hollywood FL and it’s the worse place to go. A pray that they gotten the lady Yvette with the dreads out of there. Speaking of unprofessional she’s the worse. She talks about you like you're not there. Calls you silly and talks to the customers like you a kid. I watched her make on employee stay after she told her she had a family emergency with her mom. The poor lady had tears in her eyes and had to do a lady 2 hr return. If you think the nasty ** let the employee leave hell no. Boy I tell you if it was me would’ve ran out that place. She told me and my husband we was silly for not having all the paperwork and that she couldn’t help us.
Since she turned us away we went up the street to H&R BLOCK. Had no problem at all. Hewitt needs to retrain their employee well at least the one EVETTE that works there. Jackson Hewitt responded to me but I felt what’s the use of responding back to them. I went to the Block. I was a customer of Hewitt for 20 years but that one lady Yvette ruined it. Now I’m a customer of the block. NEVER GO TO LET JACKSON HEWITT IN HOLLYWOOD FL OFFICE LOCATED ON HOLLYWOOD BLVD. RUDE UNPROFESSIONAL EMPLOYEE EVETTE.
I would like to start out by saying I'm a young business owner (24) and I don't have excess capital running around. I had ALWAYS used a private company to do my taxes until she retired and sold her business to H&R Block. I hadn't been thrilled with the fees I'd incurred once it switched to an H&R Block office. I was working at Home Depot when Jackson Hewitt secured a partnership thing with Home Depot for their employees. We all want to save money and so because of the discount I would get as a Home Depot employee filing through Jackson Hewitt, I jumped at the savings! When I called to file my extensions, the ignorant woman on the phone told me that you don't file extensions for LLC's. And that I was wrong and couldn't get an extension for my LLC. Form 7004 is the LLC tax extension through the IRS.
I had just been through a massive car accident and a house fire. Yes, both those devastating things in one year. I wasn't on top of my game and thought maybe I'd made a mistake. Maybe there isn't a form to file an extension for an LLC. Here I am a year later and the IRS slapped me with a $4,702.49 late penalty for not submitting an extension. Jackson Hewitt is crap, their representatives are obviously untrained non-professionals. I'm so frustrated, angry and disappointed that I would have been so misguided and taken advantage of in such a fashion. When choosing your tax professionals, Do Not and I repeat, DO NOT use Jackson Hewitt. Nothing but illiterate, bafoons that have no business handling things they know nothing about!!!
My spouse and I were promised by Hewitt preparer if a mistake was made on tax forms Hewitt would be responsible. Now the company is denying that and we are stuck with $3,000 mistake made by Jackson Hewitt. We are on fixed income. Both retired and my husband is under tremendous stress how we will pay this.
My very first experience with Jackson Hewitt, and I have to say that I have never been so disappointed. I filed in March 2018 at the Walmart location with Evelyn. First of all she spelled my name incorrectly, I called later the same day to let her know. She replied by telling me that it will be corrected and mailed out the next day. I called about a week after just to verify that the correction was made, and I was told it wasn't. I was also told that it would not matter. (Ok then...) Being that it was not filed electronically, I knew that I had to wait 6-8 weeks before trying to follow up. The middle of May 2018 was when I finally started to follow up with Jackson Hewitt. Before I did that, I used the IRS refund tool online. I even went as far as to call the IRS but my documents were not there.
I then called Jackson Hewitt and was directed to another location as the one inside of Walmart was closed. I spoke with a lady named Donna located on Shaw. She confirmed that there was no record of my documents being mailed out. Can you imagine all the things running through my head? My family just moved out here to California and we were depending on this money to help us get a vehicle. All Donna said was to go to her office and sign more documents to have it go through the whole process of being mailed out again. So, I went to her office which is not near my house at all to sign papers that I had signed already 2 months ago. I was also reassured that I would be getting a phone call from a manager.
It is now July 2018 and no phone call yet. That is not all, after signing said documents, she told me it would be faster if I went down to the IRS myself to drop off the documents. How dare she? Because of that I asked for a reimbursement of the fee because I was now doing their job. Instead of assisting me and giving me peace of mind all she kept telling me, was to see her personally next year so that she could assist me. I am trying to complete this year, and there will not be a next year. She said if I went to her this wouldn't happen again.
I went down to the IRS as I was told but was dumbfounded when I got there... I had to mail it in. They did not accept it just being dropped off. So, now Donna gave me information that was not verified! Let me remind you, I have no vehicle. It took me 2 buses to get to her office then 2 to get to the IRS then 2 back home. Now it is a problem for me. With so many situations of identity theft, I was so upset that I had to mail out a second set of tax papers. I called the IRS to find out if they received my documents at the end of June 2018. When they told me that they did, I also had to verify that it was only one. I did not want to take the chance of getting in trouble for filing twice because of Evelyn at Jackson Hewitt.
My family and I trusted your company and brand that you represent with very sensitive and important information. How upsetting. You would think, that if a mistake was done on their end that they would call to follow up. Oh no, do not hold your breath for Jackson Hewitt to provide excellent customer service. I was the one that called when I finally received my tax in July 2018. I wanted to ask if they had already started the process to reimburse me for the fee which was $299.95 by the way. I called Donna, and she sounded confused. So again I had to explain the whole situation. Really, things like this should be documented. I understand that I am not your only customer but don't be so unprofessional about it.
Great even just good customer service would have been her calling me to reassure me that she had already begun the process of my reimbursement. That is the least that they could have done! Then I was told that I would only get $250 back because they can't reimburse me for the direct deposit fee. What??? Are you kidding me, so reimburse me for all my bus ticket fees then and all the time I had to take out of my busy day to help you do your job. How inconsiderate of them.
Never again will I conduct business with Jackson Hewitt. A little piece of advice, you work for a tax preparation company like so many others out there. You provide all the same products and similar services. Prices are almost similar as well. Customer service is what brings customers back. It is so easy to get customers but retaining customers is what keeps the business going. So yes, you got me as a customer (first time) and I will no longer be one. A total waste of time and money.
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Bayshore office, Port St. Lucie, Fl. A husband and wife team, wife's name is Stella. They have had my taxes about 1 month, Stella called me and said could I pay her $264 for redoing my 2015 taxes, weeks ago, now that I have the money to pay them, they will not return my phone calls. They know what a dire situation I am in. I will be getting in touch with IRS next.
Dont ever use Jackson Hewitt to file your taxes, they are a bunch of idiots (right from the tax filing agent to the customer service people), worst experience of my lifetime. I opted to file my 2017 year's taxes using Jackson Hewitt because they had a season office opened up in Walmart, which was close to my house. First, my E-file did not go through, they had some issues with their tax software, and I was promised by the agent that it would be taken care of. Fast-forward 2 months, I call the IRS (as I did not receive my state refund even after 2 months). IRS tell me that they did not receive my tax papers yet.
Called the Jackson Hewitt customer service team almost every day. They could not even figure out if my taxes were filed electronically or if it was paper filing. Finally they said they would get a manager to give me a call. All the while I've been calling the Jackson Hewitt customer support. Got a case ticket created, but no response, all I get to hear is the manager is going to call you. After 10 days of chasing, calling every day, finally the manager Mr. David ** (or something from Atlanta team) calls me and explains me that they have issues with their software and they cannot do E-filing (this you get to hear after 2 months after the tax deadline). HORRIBLE TAX SERVICE COMPANY. They need to be sued for taking customers for a ride. Never use them. Stay away from them... A big mistake doing business with them. I would have given a ZERO star, but that option is not there in this website.
I filed my taxes Feb 5, 2018. It's now May 18, 2018! I'm highly disappointed with their services. My tax preparer was the worst, it was my first time filing taxes. I'm 19 yrs old and I feel like she came over on me. I was charged so much for everything... Every time I try to check my refund status it says they cannot tell me anything about my taxes. SMH I can't believe they screwed up this bad. I went up there and filed by myself and told her specifically I am not on my mom's taxes anymore. Somehow I ended up being added on to her taxes and that's what screwed everything up for.
The crazy part is my mom just got her taxes 4 days ago and she filed before me and the same lady messed hers up. She went thru a lot to get her taxes and everything for her was screwed up. They sent in an envelope for her to fix the preparer's mistakes and said it will take up to 16 wks for them to even look at the envelope. I haven't heard anything about my taxes. All I know for this long wait I'm getting extra or I'm gonna put them thru hell with my auntie's lawyer. I hope Jackson Hewitt can see this. You guys screwed up the wrong taxes! Don't ever file with JH. Their services are the worst. I'm going to Turbo Tax next time. I wish I did that in the first place. I hate Jackson Hewitt and their preparers who does not know what the heck they're doing!!!
These people totally overcharge for what they do, and make mistakes that causes delays in refunds. Main reason used them was to expedite return (2017 IRS tax return). Seriously could have done better myself. Advise people to check around and get estimates before deciding who to use.
Would not recommend anyone going to Jackson Hewitt... filed my taxes February 15, 2018. This is May 7, 2018 and still no return... even took this matter to corporate and they are as unprofessional as their tax preparer. Was told I would get a phone call in 72 hours. Two weeks later I was told the person handling the case closed it... without a phone call or anything from Jackson Hewitt. So here I sit 3 months later got charged $350.00 and no return and no answer... oh except I have wait another 16 weeks for my return. NOW IF THAT ISN'T POOR BUSINESS... I don't know what is. Matter of fact that's pretty sorry and inexcusable!!!
Updated on 06/01/2018: So after writing a review a month ago and going back and forth with the so called customer service escalation dept still nothing resolved. I also got another letter from the IRS about a miscalculated 1040x form... doesn't surprise me. Jackson Hewitt is a joke and a rip off. I got charged for my check to be automatically deposited to my account and I received my check in the mail. The only response I have got is from another tax preparer that had no business giving a response. Corporate or regional manager has done nothing but cause me a lot of grief.
I filed my taxes on February the 15th and after all the unprofessional and mistakes made by Jackson Hewitt... I get my return finally on May 25th. They owe me my fees back and some because I am doing everything possible to close them down. Jackson Hewitt in the state of Tenn. you are not welcome and after looking at all the complaints all over the internet it won't take much... YOU'RE DONE!!!
What else is there to say? 7 straight years with no federal refund problems and they mess it up and get me audited. Still no return. Office closed, clothing store for the summer and fall about to be set up - except for this time I’m going right to Liberty Tax or H&R Block. ** them, they just steal your money and don’t care. I needed that money, I can’t believe these people!
Charged too much money and never got a copy of the work they did. Said "Go to this form and enter to pull up info" and it wouldn't let me do anything. Not happy. Would like my tax prep fee back and the 100 I should of got for switching.
Can't get my refund due to ignorance on the preparers' part - I was very dissatisfied with their service. The preparer was not well educated and seemed more interested in me than my taxes. She completely screwed up my tax form and I had to redo it with another preparer and then he screwed it up again. So now after 4 months of waiting my taxes still have not shown up. So to anyone thinking of using these idiots I strongly recommend H&R Block or anyone else. My 3 year old could get it done for you in way less time and better handwriting. ☺
I normally don't complain due to me being a retired Navy Veteran but the way I have been treated at your Chenal Parkway establishment has been the worst I have dealt with. Held on to my tax paperwork for 3 weeks. Lack of communication all around. Managment sent me a letter instead of calling me to inform me of what is going on. Ms. ** has been rude in her letter to me by ending it with “Thanks!” Why is she thanking me in a letter that she is trying explain why she is charging me all these extra fees from previous years that I already paid. I even showed the receipt to her. I will never use your tax services again and I will not recommend any of my fellow Veterans use it either. Also I still haven't received my income tax check as of 19APR18.
I went to The Jackson Hewitt office in Jackson on April 14th 2017, as my computer was inoperative. They had done taxes for me in the years when I was working and I never paid more than $50. I should have asked, but I thought they couldn't charge a lot to a person on social security with two annuities that were under $720; and I had all the figures and 1099s in order and itemized. The total was over $300 and with some bull crap discounts like seeing an advertisement on TV it was brought down to $287 which is outrageous for a senior's small income. I had been doing it on Taxact for under $20, and it was $29 this year on Turbotax. That's gouging. Needless to say, I'll never use them again.
Jackson Hewitt of Turnersville NJ (inside the Walmart Supercenter) prepared my taxes this year. The woman seemed very uneducated about the entire process. She had my fiancé (who was there and provided a driver's license) listed as my child. She called her manager during the appointment to double check her work. After we were done and had been issued our state and federal returns, we took our taxes to a different Jackson Hewitt office. They could not believe how badly this woman messed up our returns. The state was off by over $400. And the federal was off by over $600. So they filed amendments and now we are again waiting for returns. The good news is we will be getting our $1000+ back. The bad news is we paid this ridiculous office hundreds of dollars to short us $1000+. Thank goodness we felt so unsure of her work that we had a different office double check it. She should be fired.
Went for the first time, the average cost is between$ 60.00 and $100.00 but after the preparer completed the process she ask me if I want to have it mailed or direct deposit. Then I was hit with a$ 419.00 charge for just filing for a 1600.00 return. No extras. Please clarify this as this isn't fair.
Took advantage of us. Paid $400 for a messed up return. They say they take customer service seriously, but it is a lie. They don't care. If there is a problem, the customer is blamed and accused. Corporate management is no help. Their guarantee is useless. Sad that no one is holding them accountable for their actions.
Arrived for my 11 AM appointment a few minutes early, but ended up waiting for an hour and 15 minutes with my 1-year-old. Preparer zipped pretty quickly through my return, got me an ok refund. Then tells me his service will cost $459!! Should have walked out, but after investing so much dang time and the deadline so close, I filed. I expressed how unbelievable that rate was, and he justified it with "due diligence and liability". I've worked in taxes before, and in no way is that a legitimate charge for an easy 1040. Still in contact with corporate, whom are not much better to deal with so far. Preparer called me like some hero to say he thinks I was overcharged. Went in to see him and he hands me a $100 bill. Struck me odd, unprofessional. After discussing JH's "business" ethics a little more, I put the bill on his desk and told him I'd take my chances with a remedy from corporate.
I am very disappointed with Jackson Hewitt Tax Services and I will never use their service again! First of all the tax preparer screwed up my taxes, I filed Feb. 2nd and did not receive my very small refund until April 12th. She was on the phone with her boyfriend while filling my taxes talking about her drama, very unprofessional! They charged me an outrageous amount in fees. I have never been so disgusted and I hope they lose their business license!
This is the biggest scam ever. Please make as many people aware of this scam as possible. My friend was ripped off and taken advantage of. On top of that, the return was not done correctly and they are refusing to honor their "guarantee". Paid $400 for a basic tax return. That is highway robbery. They do not inform you of the charges until they are done with the return, then threaten you if you don't pay them. We have to hire someone else to fix the mistakes. Terrible customer service. They are out to rip off the uneducated public. I hope they get investigated for their unethical business practices. Someone needs to report this company.
Updated on 04/15/2018: Someone I do not know has contacted me online and said the person we tried to receive help from at the JH location told management we called her inappropriate names that was against her race. I'm actually shocked and saddened to hear this. They have sunk to a new low. We would never say such a thing to anyone. As upsetting as the situation was, that would have been uncalled for and it never happened. No one would deserve to be called a nasty name, especially against their race. Ever.
I can't believe this honestly. First, steal their money, refuse to fix a tax return and then accuse them of calling them an inappropriate name. All we can do is pray for people like this. There is enough anger to go around and not enough prayers. I don't know what this lady is thinking or why she would make up such lies. I know her job must be difficult. Keep this lady in your prayers please. People, be careful. You might want to think about recording all of your conversations when dealing with this company. If anything should go south, they will lie and make up stories, blame you and refuse to help you... And worse, make up lies about you afterwards. Good luck to you JH. You should be ashamed of yourself for what you are doing to the American people. It is only a matter of time before the Lord comes.
Jackson Hewitt says they will give you $20.00 for each client you give them. If you believe that you will believe anything. The person who sent me did not get his to this day which has been 2 years now. I took 2 people in and only got one $20 payment. They claim I got other things? That is not what their sign says. After talking to the Corporate Office and not getting what was promised some of my friends say the signs are gone. Still no payment. Good grief. Are they so crooked that they can't abide by their agreements? As much as they outrageously charge you would think they would?
We have had our taxes prepared at Jackson Hewitt (44th and Wadsworth location) for over 10+ years. This is the WORST customer service we have ever received! They lie to cover up their mistakes and will never let you speak to a Manager much less give you their number. We have spent over 5 hours in trying to get the problem resolved only to be told that our taxes still were not done! And they wanted to blame us... Do not recommend them at all.
Updated on 04/13/2018: Well, here I am again. On April 11th the customer care department said they would have someone contact me in 24-48 hours (I was hopeful) and I have heard from NO ONE yet. It has now been over 48 hours. Guess they really don't care about wanting our business!
Hi. I am trying to book an appointment for at 1301 N Congress Ave, and the answer that I am getting since early these morning is please dont come, I understand you must be busy, the only thing that I can think is you dont want people to continue using your tax services. I apologise if I disturb these morning, I will try to find another place.
We had appointment yesterday at Brockport Wal-Mart, we had been called twice to confirm. We left the area at 4:10 ten minutes after our appointment time. If you were not going to be there on time you could have called us. But no, we were not that important to you. But that is ok, H&R Block took us in without an appointment and we were able to get them done. I will be sure to tell my story as often as possible.
I scheduled an appointment for this morning with Jackson Hewitt at their request after they called me two days ago. I showed up ahead of time and waited and waited and waited. The tax preparer did not show up nor did I receive a phone call to cancel my appointment. The weather here today was very bad and I thought about canceling but did not want to do that to them. They, however, had no such consideration for me. I tried calling but was unable to connect to a person. I then went to H&R Block and they did my tax return without an appointment. I would not recommend Jackson Hewitt to anyone and will never use them again.
The beginning of this year they illegally filed my tax return with false information and without my permission. They said it was a glitch in their computer system which I don't believe. I have been going thru hell trying to get them to refund my fees which still have not been refunded and trying to get them to amend my tax return. I have spoken to several district managers who are very unprofessional and have lack customer service. I call them and have leave messages with several district managers and no phone call gets returned. I have sent so many emails to the district managers and still get no response. I have wasted so much of my time and even missed work due to the fact that they did this to me and caused so much stress in my life over this. I have children that I trade off every year and this year it was their father's year to file and he couldn't even Efile his return because of their mistake and now has to wait months to even get his return.
My wife and I have used Jackson Hewitt (Debbie **) for 3 years and have felt that our returns were prepared correctly until this year. We found that there were many mistakes made and so I contacted our tax person to let her know. She said that she would go through our return with a fine tooth comb. That was a few weeks ago and we have not heard from her. We are very disappointed!
Went to JH for the first time, and was way overcharged, did not receive 100.00 switch. Was told that the district manager would call me and have not heard from anyone... I am beyond mad, I need my money and they more or less stole it. PLEASE PLEASE do your taxes yourself or take them to H&R Block!!! JH are SCAMMERS!!!
I have gone to Jackson Hewitt now for 3 years, I thought at some point they would appreciate my business and my bill would become stable. They have gone up on my taxes being prepared all 3 years, to the point that I just paid them 430.00 dollars to do a 30 min job. I just thought that a repeat customer would be shown that they appreciate my business. I did not get that feeling at all, wish I had been smart enough to find another service sooner before I felt scammed by this company. Believe me I will find someone else next year, and will spend the rest of my life telling people not to use Jackson Hewitt as a tax service.
Jackson Hewitt expert review by Melissa Hincha-Ownby
Jackson Hewitt started out as an in-person only tax service provider, but in 2010 the company expanded with the launch of Jackson Hewitt Online. The online tax software service is aimed at those taxpayers that are comfortable preparing and filing taxes themselves, which introduced the Jackson Hewitt brand to a new market.
In-person option: Jackson Hewitt offers both online and in-person tax preparation services.
Expanded online support: All Jackson Hewitt online packages come with free unlimited live chat support.
Great price for freelancers: The Premium package, which is designed for 1099 contract employees and freelancers, is priced significantly lower than some competitors.
Phone support: Phone support is available with the premium package.
Website: The JacksonHewittOnline.com website is very basic.
Best for: Individual and Basic Filers, Families and High Income Individuals
Jackson Hewitt Company Information
- Company Name:
- Jackson Hewitt