Jackson Hewitt

I lock all my reports and besides I've never ever had to unlock them when I filed for an ERA before, so it was kind of a shock. Been waiting longer than 24 hours for an actual approval even though I was already told that I was approved by the branch manager a woman that's been doing taxes for many many years and even had her own practice doing it. Anyways I'm on the phone with the bank representative. He's explaining to me that I have to unlock the report. They just need to verify who I am so I do. I unlock it and I'm talking to him. He's running my name and he pushes my application through and tells me everything's all good. My name is no longer red flag so I'm like okay cool and he said to wait for an email so I wait. Well got the email today pretty much 1 hour later after I get off the phone with the bank rep and by the way this all happened today or at least most of it. I applied for the ERA yesterday.

So I got the email just flat out telling me that I am denied any kind of ERA and that I will receive a letter from the bank in 30 days. Now none of this ever happened when Jackson Hewitt was with MetaBank for all the era approvals so I guess you have to have excellent credit not a blemish on your credit report just to get an era that they're going to pull from your federal refund anyways so they're not losing any money they're going to get it back they're just advancing you part of your refund but not this thing they're a bunch of God damn leeches so I will not use Jackson Hewitt again because if they're going to go with this Bank and make you feel like a fool and charge you out the ass for services that you are not getting then I'll just go somewhere else maybe a little more expensive but at least I won't have to deal with dishonesty or having some Bank make you feel like a fool.

And by that way the bank that Jackson here is using now is The Republic Bank and Trust Company. So if you don't have great credit or if you have a few blemishes on your credit report or by the way make sure that all your reports are unlocked so that they can snoop through all your personal files but I wouldn't even attempt to apply for the era if you don't have great credit because you will most likely be denied and made to look like a fool especially the end of the year when you have never been denied before and could have definitely used that advance that they would have gotten back regardless. Anyways everyone have a good night. Jackson Hewitt kiss my **.

When I called back in a month and a half (before tax day), they had no idea who I was. When I gave them my name they dug deeper and said per their records I had been contacted and I asked them to shred my documents. I hadn't been contacted and they could not give me a supposed date this had happened. Dwight said he contacted me several times and I didn't want to pay the fees (none of this is true, he NEVER called). I WAS LIVID! They connected me with a regional manager who then connected me with someone in Alaska. The Alaska agent (Katrina) supposedly found my information in the system, took my payment for filing, and supposedly set up my monthly payments with the IRS.

After filing I was sent an email to log into Jackson Hewitt to retrieve my paperwork. The link did not work, I had no access to my documents. The Alaska agent said she would look into it. That was over 3 weeks ago and I haven't heard from her, nor has she answered her phone. I then contacted the regional agent, he said he would mail me a copy of my documents, it's been 2 weeks and I still do not have them. I have asked SEVERAL times about my auto pays to the IRS. They have no answer and said they are busy and they'll get back to me when they have time. At this point I wonder if things have even been filed, where all my personal information has been sent out to, and what are my options for moving forward?

I am beyond upset, LIVID, frustrated, and mad! I HAVE NEVER BEEN TREATED SO POORLY!!! In the end the regional manager (Lloyd) said I was a liar. He said his people are educated professionals who have no reason to lie. He said it was easy enough to look on the IRS Site to figure out my payments - even though the filing agent told me nothing of what he followed up with me and said. He was rude and beyond condescending. I still have no paperwork and no idea what the real truth is.

On top of that, he charged me $814! He should have discussed the fee upfront. I’m a single filer with 0 dependents and do not own my own business. I did have capital gains tax on the sale of a 2nd home. I asked him whether it was based on time. He said no, that it was based on the amount of paperwork. I did not have a lot of paperwork. I did not have that amount of money on me. When I asked if I could pay by credit card, I was told that his machine was broken. So, I had no choice but to Zelle it to his boss, Saeeda Pasha since I didn’t have my checkbook. I only had enough cash on me to pay what I thought it would have cost. He also wanted me to come back another day to sign since he couldn’t print the returns. I told him no. I did not want to continue this nightmare.

I strongly believe that my tax returns were incorrectly filed, and am frankly very concerned. My tax return will have to be amended. I inquired about an adjustment in the erroneous/unreasonable charge of $814, and was told that this exorbitant fee was due to my capital gains paperwork. How is that even possible? The message, “File taxes starting at just $59 in Walmart” with Jackson Hewitt is a joke.