Jackson Hewitt

Jackson Hewitt Reviews

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Overall Rating
1.9 out of 5
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About Jackson Hewitt

Founded in 1982, Jackson Hewitt is a tax preparation service for individuals and businesses alike. Taxpayers can choose to file themselves with a flat fee or use a tax pro to file for them for an additional cost. There are over 5,500 locations across the country, including 3,000 Walmart locations. Jackson Hewitt also offers tax resolution services for tax issues like penalty abatements and liens.

Pros & Cons


  • Flat fee for DIY taxes
  • Guarantees


  • Tax resolution fees not published
  • Tax resolution not in all states

Bottom Line

Jackson Hewitt offers both in-person and online tax filing options in all 50 states. It also offers audit support and advance refund options.

Featured Reviews

Douglasville, GA

It was a fast and pleasant experience. She was very friendly and professional and made sure I got every tax credit I could and made my experience very nice. I will most definitely...

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Whatley, AL

My tax preparer Stephanie is awesome! She is thorough and answers all my questions — if she doesn't know she will go find out! She goes the extra mile for her clients. Hope she pr...

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What is Jackson Hewitt?

Jackson Hewitt offers both do-it-yourself tax preparation software and in-person tax services with tax professionals. Pricing varies depending on which service you choose, but both options come with maximum refund and accuracy guarantees. You can add on audit support for an additional cost.

If you're facing IRS issues such as back taxes or property liens, Jackson Hewitt's tax resolution Services can help. You get a free consultation, and then pricing for these additional services varies based on your specific needs. Tax resolution services are available in all states except Minnesota and New Hampshire. Additionally, it cannot offer the state offer in compromise (OIC) service to clients in Illinois.

How does Jackson Hewitt work?

If you choose to file your taxes online, the company will guide you through the process, offering free, live chat support if you need it. You can switch between desktop and mobile filing, so you can file anywhere. Jackson Hewitt also offers W-2 downloads from your employer to make filing faster and will alert you if there is an error that needs to be addressed.

For in-person filing, you make an appointment at a Jackson Hewitt location and bring your tax documents. There is also an option to drop off your tax documents, and the tax pro will schedule a 15-minute call later on to go over everything.

Jackson Hewitt services

Instead of offering different tiers like its competitors, Jackson Hewitt offers two main tax preparation services: in-person and online. For online tax prep, it is a flat fee for all tax situations.

For in-person services, customers can choose between visiting a Jackson Hewitt building or a Walmart location that has a Jackson Hewitt office. For either of these locations, there is also a drop-off-and-go option, where you make an appointment to drop off your tax documents without needing to make a return visit. Your tax pro will schedule a 15-minute call, and once everything is finalized, you will be able to e-sign your return.

Jackson Hewitt pricing

Jackson Hewitt charges a flat $25 fee for online filing for any tax situation. This fee includes both federal and state returns and is accurate as of the time of publishing.

Additionally, you can choose to add on audit support for an additional $29.95 and opt to pay with your refund for an extra $24.95.

In-person filing starts at $65 at Walmart, but you need to inquire at one of the locations to get the exact cost for your tax situation.

Jackson Hewitt FAQ

Does Jackson Hewitt offer guarantees?

Customers are entitled to a maximum refund guarantee, 100% accuracy guarantee and satisfaction guarantee. Some of these guarantees have time limits, though, so be sure to read the company’s policy on guarantees. Guarantee coverage can also differ for in-person versus online filing.

Does Jackson Hewitt offer refund advances?

Yes, some customers are eligible for up to a $4,500 tax refund advance, depending on their expected refunds. However, these refund advance options are usually only available from January to February of that tax filing year as an incentive for early filers.

How long does it take to get a refund with Jackson Hewitt?

If you e-file a complete and accurate return and choose to have your refund deposited by direct deposit, then you should receive your refund from the IRS within two weeks. Different filing options and refund selections can add an additional two to four weeks to this timeline.

How do I get a copy of my return with Jackson Hewitt?

You can get a copy of your return either in person or online, depending on how you filed. If you filed at a location that uses the Electronic Signature & Storage (ESS) system (i.e., you electronically signed your return), then you should be able to access your return through your Jackson Hewitt account. If you didn’t electronically sign your return, you can request a copy in person with proper identification.

Is Jackson Hewitt legit?

Jackson Hewitt is a legitimate tax company that has been around for over 40 years. It has helped customers file over 60 million returns. It has weekend and night hours, as well as live chat support, so it is possible to reach a tax pro no matter how you choose to file.

Jackson Hewitt Reviews

ConsumerAffairs has collected 1,441 reviews and 1,235 ratings.

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Page 1 Reviews 0 - 10
Punctuality & SpeedStaff

Reviewed July 18, 2023

For tax year 2021, did not file my RITA taxes, despite telling me otherwise. Now, I get a notification, in July 2023, that I'm delinquent. Very unprofessional. Tax preparer was late, brought her infant, distracted by cell phone, etc.

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Customer ServiceCoveragePriceStaff

Reviewed April 11, 2023

I should have read the reviews! I sat there while my "tax preparer" scanned all of my documents and plugged in numbers. He reminded me that he was just that...someone to prepare my taxes... nothing more! HE reminded me that what I hand him is what he puts in and is not responsible! That is something I could have done myself and should have. He told me that I owe the amount I owe but should think about what I earned. Maybe I should save more! Really!!!! Getting you the best tax return, owe or not, should include some conversation.

I changed jobs and work also as an independent contractor. For this nothing he gave me a break and charged over $400.00 and told me to have more taken out of my pay or expect this to happen again. My daughter, who makes approximately $35,000/yr and has nothing...not even a 401k was charged $350.00. When she went to pick up her papers the person asked if she had any large medical bills, quickly dismissed the question because "the taxes were filed".

I tried to reach someone to no avail. I was promised call backs. I did speak to someone who wanted me to tell him my story so he could investigate it. The person would not tell me anything other than his first name which he told me while chewing something and talking to someone else. He told me each place was independently owned...not something made clear anywhere. Why would anyone go to a person who does not have someone overseeing what is going on! Guarantee!!!! Don't even mention that unless you want to be laughed at!

The forms were printed about 2 weeks apart. Seems they have a toner issue at Rockaway because each page is covered in black...poor representation for a company. If you do choose them be ready to pay for a bunch of nothing...do it yourself! Much more to say but really don't want to take your time. I am sure you can get the message. NO looking for the best return..No customer service...too expensive in comparison. Beware of this company!!

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    Reviewed April 6, 2023

    Every year prices are awful. We would not have gone this year but I received a code for half price. When the girl said it would be $500, $ 347 with a discount we were outraged. We are seniors who take standard deduction and have $1200 a year rental income. They gave another discount and we paid $275. I would hate to know what they would charge if we showed deductions. We will not go back because it is a total rip off.

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    Customer ServiceStaff

    Reviewed March 29, 2023

    On Feb 11th I had my taxes prepared at Jackson Hewitt. They charged me for a service I didn't ask for. I've made many calls to J.H. since asking for a refund. NO ONE WILL HELP ME. Staff inexperienced.

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    Customer ServiceInstallation & SetupPunctuality & Speed

    Reviewed March 27, 2023

    I scheduled an appointment, showed up, and the door was locked. Waited a bit, called customer service, who told me they took a personal day without telling me or rescheduling. They helped me make another appointment. The day before, I get a message saying my appointment was rescheduled to a random time, that I did not choose. Having my appointments cancelled and rescheduled without contacting me first is infuriating. I will never attempt to do business with them again.

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    Reviewed March 26, 2023

    He made me feel comfortable as we got things ready. Engaged with me as well as was ready to get me the best refund possible. Very professional and knowledgeable. He also shared a special discount because he's granted 2 a year. Absolutely fabulous.

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    Reviewed March 19, 2023

    Reshon ** is a great tax advisor. She went out of her way to give extra help since my husband passed away in December. I hope that Jackson Hewitt gives her some recognition for everything she does. She truly deserves for all she does going above and beyond to help people. Sincerely, Shelley.

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    Reviewed March 8, 2023

    I scheduled an appointment to have my taxes done by Jackson Hewitt. I wound up having to schedule 5 appointments and go through 3 tax preparers just to have my taxes done because the first two preparers refused to do them. They even took out $430 for their fees. I've tried to contact the company many times to get a refund of this $430 and still have not heard anything at all. Very unprofessional. Very disappointing.

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    Reviewed March 5, 2023

    Jackson Hewitt software could not handle my situation. I moved in 2022 and therefore was a partial year resident of my current state. The software could not handle this. There was no way to turn off their computations for the state return. The software could also not handle Qualified Charitable Donations so kept charging me tax on my donations even when I was entitled to the exemption. So, the tax total they produced was $3000 more than I actually owed. It forced you to take the numbers off your 1099 forms which did not show the QCD amounts. Evidently, the brokerages do not want to be liable for the non-profit status of the donation recipient, so they ignore the donation.

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    Reviewed Feb. 16, 2023

    Have been coming to Kris at the Bedford, Tx (in Walmart) location for about 4 years now. She is the absolute best! Explains everything so we understands! She also makes something that usually isn’t enjoyable and very enjoyable experience!

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    Jackson Hewitt Company Information

    Company Name:
    Jackson Hewitt