Intuit TurboTax Reviews

I went to a brick and mortar location (they have very few!) and the guy basically wanted me to do everything on my own phone, and I do it, not him! Why are they making customers pay for a service customers are doing themselves? He even suggested I go on their wifi, which is UNSECURED. There were a few things he did not know how to do, could not advise me, and told me "someone else will take care of it". I left and 2 days later got an email asking me to come back in. Like I have nothing else going on in my life. And that I must come in by April 8 (even though deadline is April 15). Yeah, no. Sorry pal. Not going by Your personal schedule, going by my schedule! I deleted everything in TurboTax and filed quickly, easily w HR Block.

I have used TurboTax successfully for at least 10 years. This year I realized that the software was dropping my W-2 income from the total income calculations, even though it showed in the income section. After trying the chat for several minutes I asked for a live person. The first representative confirmed all the details and agreed that the program was dropping my W-2 income which would result in underreporting income and getting to much of a refunds. He said he was going to pass me to a support person who could address the issue but, instead, he passed me to another first-response person who repeated everything he did and then acknowledged she didn't know why he passed me to her because if he couldn't correct the problem, she couldn't either. She offered to give me a 20% discount for me trouble but rather then the regular Premium + Business price they were now quoting me $229 because I requested help due to their faulty program.

I’ve used Turbo Tax software for years and found it to be easy. This year, there’s no software, just a website, and I hate it! It took two days to do Federal and State and then was over $200 to send both. I had to study and research some of the state laws myself, because Turbo Tax lacked much help. I was a loyal customer, but I will never use it again!!

Total scam. TurboTax and Credit Karma lured me in with a $1,000 Refund Advance offer. I paid $150 for their 'Premium' service, and then they proceeded to hold my taxes in 'processing' for THREE MONTHS. Now that they finally finished, I find out the Refund Advance application closed on Feb 28 while they were dragging their feet. They literally held my return until the promotion expired so they wouldn't have to honor it. They got their $150 fee, but I’m left with zero advance and a 90-day headache. This is absolute corporate fraud. Do not trust their 'advancement' promises—they will just delay you until the deadline passes.

Purchased Deluxe version of TurboTax 2025 tax return thru Amazon. Have used this version for many years. Found this year to be extremely confusing and misleading. After my e-file a friend found that it did not add the Schedule 1-A needed for the senior government bonus though I was eligible. It did fill out the 1040SR and had my birthdate. I had a refund coming so I wanted it to be direct deposit and take out the required $25 to e-file my state. Made me sign a bunch of extra crap and then said it was charging me an additional $40 to do this thru SBGPT. I now have found there are many other consumers that had very similar issues and complaints this year. This needs to be looked into. And who is this Santa Barbara Tax Products Group???? They now have my bank info!!!!

I filed with TurboTax last week. It was rejected by the IRS for some missing information. I then discovered some other things that I needed to add into it so I tried to cancel or tried to get a refund for the one I filed last week to start over again. Turbo tax will not give me a refund. They'll give me 20%. So my advice to everyone is do not use TurboTax. They just want your money.

I have been a TurboTax user for many years without an issue. 2025 is the first year I used the online version, and I am very unhappy with the change. There is a flaw in the program where it does not properly calculate taxable social security. The explanation for this problem that "support" provides is not even close to a reasonable explanation. They say it's because I skipped a question about living outside of the country. I did not. I know where I live. Because the program under-calculated my tax, I am now saddled with an almost $1700.00 tax bill, I was not planning on instead of the $1700.00 return I was expecting.

TT did not give me the option to opt out of “expert” assistance. Tried to use another option but prompt wouldn’t allow me to choose alternative. Reddit and other sites full of complaints. Most reviews are one star. I will be using another service.

I've used Turbotax in the past with little issues. However, Turbotax for 2025 is terrible and there is no customer service. I have tried contacting customer service to solve a major issue or receive a refund through email, chat and phone calls and have received zero response. The downloaded software crashes, won't allow me to save my tax return or file it, and repeatedly says "I do not have permission." Everything is set according to their automated advice to solve these issues. I have a new MacBook Pro purchased in January 2026. I purchased this when I realized my 10 year old Mac would not work for this year's download. Therefore, it is not the computer with issues. It's the TurboTax software and their lack of customer support. I'm switching to another service. This was a waste of money. I paid for a product that does not work and Intuit will not respond for assistance or a refund.

My name is Norman. I live in NJ. Turbo tax charge 119 for expert service I didn't ask for and 64 $ extra for state. I won't be using them again. Had to call several times to get some money back. I haven't got it back yet. Horrible service.

Absolutely horrible customer service, constant sneaky upcharging and clueless agents. No I did not get my taxes filed successfully, and no they would not refund my money.

I completed my taxes with Turbo Taxes, and they forced me to pay for a 5-day early refund gimmick that I tried to cancel inside the program, which, through deception, tricked me into accepting a $35.00 charge for early refund, which I did not want. Also, there are various phishing numbers online that have offshore call centers pretending to be Intuit that ask for sensitive information and try to take over your computer! All of this was a nightmare this year, a very unpleasant experience. I will now just pay a professional to do my taxes from here on out.

Told my income tax check would be here in 5 days for $35. After I approved this got a notice that it would be at least 21 days. Ripped me off for $35. Reporting to IRS and BBB.

Horrible. I was sent a check from them which is still bouncing. A month I called which I was passed around. I still haven't received my refund. And the bank where I deposited the check is trying to prosecute me.

I wish I would have did my research and looked at other options the last decade I used them. I would have saved thousands. What a scam.

They use deceptive practices by forcing you to upgrade to the almost $300 product they offer with no option to chose the free or low fee options. When called out on it, they refuse to fix it.

I am extremely disappointed with my experience using TurboTax this year. I have contacted customer support five separate times regarding a single issue involving the proper handling of the Premium Tax Credit (Form 8962) under a special filing situation. Despite speaking with multiple representatives, none have been able to resolve the issue or provide consistent, accurate guidance. Each interaction resulted in conflicting information, repeated troubleshooting steps, and no clear path forward. The software itself failed to prompt the necessary questions to properly apply my situation, and support has been unable to correct or override this limitation.

I was charged $302 for services I did not opt into, during check out there were no break of fees for deluxe and I paid $40 upfront for TurboTax when it should technically be free as advertised. This will be my last year using TurboTax and I strong advise using a service that acknowledges fees upfront and does not utilize your hard earned money to build revenue for their company. They're basically offering you a deal but hiding the fees associated with the deal they advertise and using your Tax return to deduct the cost of said deal. Mind you I filed my taxes BY MYSELF, no agent assisted, I didn’t use their AI assistant, and I had no issues with filing my taxes. So they basically got paid $302 for no reason.

Have been a user of the TurboTax softwares since the 80's. But now that they are refusing to keep the software compatible for Windows 10 Users. Not happy at all. Need to find a substitute for it now. I'm not going to go out and buy a laptop, just because to run some software I use 1 time a year. Waste of Monies! After reading the reviews here it sounds like TurboTax is really screwed up this year for tax filers. That is not good at all. It seems that it doesn't matter if you are doing it online or with actual software it is really screwing things up. And charging people all sorts of fees for filing which were never the case before. And now they are charging for Tax Support. Nuts! Not impressed from what I am reading online currently. Looking into HR Block, Tax Slayer, Taxact, FreeTaxUSA. Still haven't decided yet.

I have happily used TurboTax since 2012, but TurboTax Deluxe 2025 was full of problems. I had to call and asked for help 2 times. The first call was pleasant and successful after reloading the software. The second call was not successful and the agent was rude. Using the information I received during the first call and spending $45 additional, I was finally able to complete my Colorado filing.

I only needed help with one issue — TurboTax misreading my W-2 — but the support agent stayed with me through the checkout, seemingly trying to rush me past the cost-summary page. I assumed this help was included in the $65 per-state return fee (which I agreed to for two states), but an additional $119 phone support fee appeared with no clear warning. Had I known, I would have stopped and completed my return elsewhere.

Upon calling Turbo tax to see why my return was far less than last year's return, I was told to amend and file single instead of married filing separate. After looking this up I found that this is not legal, opening myself to heavy penalties. Didn't really get a clear answer even though I had only 900.00 more in social security and identical pension income.

I have used TurboTax for 14 years. This current 2025 version had a 5 inch box on the screen that could not be increased in size, when connecting to my financial institution the program took 6 attempts. Data was sent to my Federal return, but not the state return. As a company you are only interested in a customer who wants to pay for extra services and your focus on building a retail service is also a negative. 14 years and now you have lost me as a customer.

TurboTax has changed! They’re more into marketing & upcharging their customers now. It used to ask all of the right questions. I used to feel confident it was doing a good job. This year I had to Google what form I needed & search for it because TurboTax never presented it. Turns out they upcharged me over a $150 just to get a form added because it was in the “premium package”. Has me wondering if I’ll ever use them again!

I have used TurboTax desktop for at least 5 years and never had any problems until this year. I have had to redo three returns because nowhere in the instruction or anywhere in the program was I told the refunds had to be issued by direct deposit. If the Treasury issued this requirement back in October I don't see why TurboTax did not pick it up. Next year I will use something else - no more TurboTax.

Reaz ** provided me excellent customer service. He was courteous, knowledgeable, and had a very friendly demeanor. He made suggestions that would improve my future income tax filings, making them more productive. He is someone that I am looking forward to preparing my tax returns every year.

Turbotax 2025 cannot be saved to OneDrive. When you try to reopen it it will say the file is corrupt. I've tried it twice creating new tax returns and went through troubleshooting with tech support. The only solution is to directly save it to your local drive. The tech noted several other customers experience the same problem. This is completely unacceptable and poor testing and a company unwilling to fix their mistakes. Hours wasted on corrupt files due to bug in Turbotax software.

Usually they are good but this year not so great. I used their assistance and don't mind paying that they do my estate for 39.00 but as always they got that figured wrong the state always corrected it. I am PO that after declining their refund deposit they thought they would play cute and charge me 39.00 for them to do my deposit! I WILL REMEMBER THAT NEXT YEAR!

2025 tax year, Turbotax did not calculate social security correctly so instead of refund I got to pay. Did taxes start with Gross income of $32000. Got letter from IRS that said my social security was not commutated correctly. And ended up with $52000. Gross income. That is a big difference, so turbo tax really screwed up this year.

I've used TT for years (disc) without a problem. Can't say the same for 2025 desktop version. Initial download seemed easy. Went to do my taxes and retirement section wasn't available yet. I signed up to be notified by email. Heard nothing after several weeks. Decided to delete everything and start over. Retirement section was there. Completed my taxes but couldn't efile due to a problem with a 1099-R on my NY state return. Said the amount withheld for state tax couldn't be more than gross amount. It wasn't. Decided to at least efile my federal return. Said I had to download any updates before filling. Hit that button, but error message kept coming up. So deleted everything, redownloaded the app for the fourth time and same thing happened.

Having just moved to Pennsylvania, I had no idea the state requires separate local tax filings. That’s exactly why I trusted a CPA through TurboTax — to guide me through what I didn’t know. They didn’t file my local taxes and never once mentioned I needed to. No warning. No guidance. Just an incomplete return handed back with a smile.

Turbo Tax Full Service - Why do "Experts" repeatedly need coaching and still provide sloppy work. I talked with over 20 tax experts and had 4 of them complete my taxes, only the last one, a certified CPA, did them correctly. The $150 "deal" was not a deal after all. I spent over 40 hours total and many of those hours coaching the "turbo tax" experts on topics such as: You must enter all stock sales from a 1099 B into my taxes. You must adjust the cost basis. A 1099-MISC must be reported. When entering data, you must enter the correct ticker symbols for the amounts that were sold. When entering dividends, please report the government portion, and have a basis for that. You must not enter income as a duplicate, and then try to back it out as a duplicate, how does a backdoor Roth IRA work.

The free service turned into OVER $300 in Charges. I added the 5 days early option which when you first log on it tells you is FREE. YET I was charged. Did NOT get it back Early AT ALL. Call Turbo Tax and after an hour and a half. I finally got a manager on the line. I told him what was going on and he tried to tell me that I did not get the 5-day early option. Yet it's being charged on my taxes. I signed up for it. Created credit karma account which I got a partial loan off my refund for signing up for it and Doing it. And now here it is Past time for my taxes to be added to my account. They are not there.

If you have a question be prepared to talk to a ** robot that can't understand a simple question. Avoid Turbotax because the customer service does not exist. After trying to use TurboTax, I immediately sold all the stock I had in Intuit.

They automatically charged me $ 376 without warning for a stranded deduction IRS and California state taxes. If I would have been informed prior to this large amount I would have declined. They never sent a receipt. I should have used another Tax prep or a human tax preparer.

I've used TurboTax before and had no issues however this year has been one obstacle after another. I paid for a service I didn't receive and the CSR says that thru can't do a refund. I would never recommend this site to anyone who wishes to file taxes online thru the rifle, they'll charge you and then tell you to mail it in yourself and not get a to refund of what you paid them. Basically this was awful experience never again,!!!

I will never use TurboTax again. For spending an hour filling out everything by myself they charged me $243. The only charge they claimed I would be charged for was the filing fee of $40. Next thing I know my bank shows a charge of $243. I never agreed to upgrades and the total they claimed they were charging me was $40 at the end. It has been and still is a headache to try and get a refund. Anyone who is capable of helping you is near impossible to reach (anyone I have tried to talk to says that I need to fill out their refund request). When I go to fill it out it says my order does not exist. If I could give zero stars I would.

I moved from Texas in September 2025 to Michigan. I was aware that Michigan, unlike Texas, has a state income tax. I was taxed on dividends paid during the time i lived in Michigan (3 1/2 months of 2025).. Michigan did not tax my Social Security. I paid $87 tax to Michigan and Turbo Tax charged me an additional $64 for the Michigan return. I spent three hours doing the full return myself before I had online/phone assistance from Turbo Tax. It was apparent that the Turbo Tax person was rushing me through the process. At one point she asked me to upload my pension statement then, when I had questions about it she repeatedly told me she was not authorized to review the information online. She would periodically go silent on the phone for minutes at a time so it was apparent she was doing something else and was distracted. I was aware that I owed federal taxes and state taxes. The big surprise came after I filed electronically.

In my working life I spent almost five decades as a professor at the City University of New York, and when I retired eight years ago my retirement annuity was funded by six different accounts at TIAA, four of which I had contributed to. Until this year my taxes were done by an accountant, but he is retiring so decided to try to do my own taxes using TurboTax. TurboTax did my federal taxes correctly, but my New York state income taxes were done wrong because when I told TurboTax that my annuity was from New York State, it put the entire annuity into the category of pensions to which I had not contributed, making all of it tax exempt to NY state. I had the precise figures on page 2 of my 1099-R but there was no way to change the number of the total annuity payment on the NY state form. I sent in the erroneous NY State return.

I e-filed my tax return forms to the IRS and New York State using Turbotax. Turbotax software told me I had to pay the IRS $7,288, but I would get a tax return from New York state for $8,424. However, New York reviewed my return and told me that I owed $1,637. This is the first time I had this experience with Turbotax. I haven't heard anything yet from the IRS. There is no customer service at Turbotax, only paid tax advisers. I don't know if I have any recourse on this issue.

When I submitted my taxes online there was an issue. No one was able to explain my issue short of saying “What’s in Box 11?" And I would answer and they would say, "Well that's what it says here." I had to go to an IRS office in person 4 times to solve my problem and apparently it had something to do with way Turbotax submitted last year's return. When I asked the agent to explain they were able to give zero information. Feel safe to say that even as a customers with TurboTax over 10 years we will consider other options next year. I am also going to post this review anywhere I can find to post reviews.

I have been a customer of Intuit Turbotax since 2010. Initially this was as good program. Overtime the fees for this service have increased year by year. They even have an extra fee now for automatic deposit. In the 2025 Turbotax Deluxe program (as previously) you have to include your AGI from 2024. Even though I can review every year EXCEPT 2024, this year states that my Turbotax account does not exist, even though I paid my taxes and completed my 2024 program, it appears I never did this. Now in 2025 I am at a standstill since I cannot access my 2024 account that no longer exist.

Turbo Tax had errors in importing data from Fidelity. Per online chat had to delete and re input. Still errors charging and RMD penalty. Called and chatted with 2 experts on phone. They could not find anything wrong with input. Filed, printed form, then saw the number errors on form 5329. Called and talked to Turbo Tax expert again. Bottom line she did not know why the errors. Hope no IRS audit. Paid Turbo tax fee of $149 plus tax March 12, 2025.

I wish I could give them less than 1 star. First they got me audited in 2023 with their not user-friendly app. Now they charge me for a return where I owed the federal government and state almost $2000 when I went to HR block they got me 3500 back, now TurboTax won't refund my money even though they didn't do anything for me. TurboTax has become a scam and unless you pay extra, they won't help you.

TT Data Transfer from financial institutions does not allow the transfer of data from my bank. No one at customer service seems to know about this, in spite of the fact that it's all over the internet. There is no fix. A customer service rep walked me through everything, only to put me on hold. When they put me on hold, another service rep picked up the line. This new service rep knew nothing of the half hour I had just spent on the phone with my first service rep, and wanted me to start from the beginning. In spite of getting my callback number, no one from TT has called me back. Apparently, I have just paid a large amount of money for something that does not work, and something that there is no fix for. After 25 years using TT, I'm finally done.

I initially used the desktop version of TurboTax but eventually felt pressured to switch to the online version due to repeated prompts to decline it every time I opened the application. This turned out to be a significant mistake. After signing up for the online version, it prompted me to import my 2024 tax information but failed to ask for the already completed 2025 information. As a result, I had to re-enter all of my 2025 data from scratch. While inputting my tax information, I was frustrated by having to "review" the same details repeatedly. It made no sense to me that once information was verified, I would be asked to verify it again. Additionally, if I exited and returned, I had to answer the same questions I had already completed.

I have used TurboTax for years and had great results, until this year. I filed and the IRS lowered the amount of my return because TurboTax took my wife's social security completely out of our adjusted income and the IRS put all of her social security back into our adjusted income, hence the lowered return. I called TurboTax and tried to get help to adjust the TurboTax return for my records and so that next year TurboTax knows the actual return not what they calculated. Needless to say it did not go over very well, the TurboTax representative tried to blame me for their error and would not listen to what I was saying. I might just go with another company next year.

I think Turbo Tax is ripping people off. I had back taxes 2023 and 2024. I had to download those two years after paying for them. Finally get everything done and was told efile for those years is closed. Print and mail it in. Couldn't efile. I called the IRS asking some questions and was told efile is still open for 2023 and 2024. A little more research and had to redo them with FreeTaxUSA. They did the federal for free. State was 17.99 and efiled them. So that's 2023 file. Turbo Tax literally charged 4x that and wouldn't efile them. That's just a rip off. Actually got more back with FreeTax too. And it's done. No waiting 4 to 6 weeks. My 2024 and 2025 taxes are a little more work but I'm not ever giving Turbo Tax any money again. They're just greedy and their software's no easier than the other one.

Last year I use TurboTax. The program was not ready for this tax year. I was supposed to get a refund. The IRS sent a letter saying there was a math error. I had to amend my return with block. No more TurboTax for me. The rating would be zero, but I have to pick 1 star to post.

I have been using the Turbo Tax programs for 40 plus years and I can say that my past experiences using Turbo Tax were easy and I would highly recommend using their products. Because of the special offer to use one of the available tax experts, I decided to go this route. Before going further, I want to say that the tax expert I met with was just that; he was a professional, an expert in his field, polite and someone I would trust to do my taxes. It was unfortunate that the system that Turbo Tax put into effect this year, handcuffed this expert from doing his job efficiently. My first day using a tax expert was a complete waste of my time.

Turbo Tax is misleading and their so called “experts” are nothing more than someone who filled out an application and has a pulse. They have a few CPAs and some credentialed people to speak to when getting “live” help, but if you want an actual accountant to speak to you have to pay for it, their advertisement of product cost is misleading and their “expert” help is nothing more than someone with a GED or high school diploma. Don’t be fooled by their misleading marketing gimmicks. If you have a more than one W-2 or any employee provided retirement plans you will be charged at least 40-50$ to file your taxes, plus their state tax forms always have glitches causing delays for the person filing. My advice, find another tax filing service.

Don't use this software if you didn't use it the previous year. After spending a fair amount of time working through the process, it came to the point where I needed to submit my tax information for return. They asked for payment and it was removed from my account for both Federal and State taxes. However, I received several questions after the money was removed, questions that I couldn't answer. I had to go to a CPA to file my taxes, which I should have done in the first place.

2025 deluxe is not easy to navigate, once you enter information it is impossible to change. I have a situation regarding SS # and EIN #. When I went to do an amendment due to using the incorrect number but program will not allow this action. I spent more time and money than needed. I wasted ink and paper. I ended up going to the IRS and State's website and printed out the necessary forms so I can make my necessary changes. I also had to uninstall the program and reinstall due to it freezing up while updating. I spent $55.99 plus 6% tax for a headache.

I was a very satisfied customer of TurboTax for many years. I can only describe this year’s experience as a nightmare. I spent the better part of a week trying to create what should have been a simplistic return. The program froze multiple times, would not allow my previous year’s return to connect, dropped all of my data forcing a complete restart - on and on. Their customer support consisted of sending me to a paid support group that required a $55 monthly fee. All I wanted to know is if the system was up, as I had been knocked out (again) and it would not file my return electronically. Never again, TurboTax. It would have been easier and faster to do manually.

I've used Turbo Tax for years and have always thought it was great. This year, NOT SO MUCH. I found the 2025 version confusing, to say the least. I'm finally finished, but I can only HOPE that the return is correct. I've struggled with it for the past 3 days, and I'm just going to send it in the way it is. I'm too old to waste any more of my life on it. I hope that somebody from Turbo Tax takes people's negative comments (there are many) seriously and fixes their product before next year.

The online version of TurboTax 2026 is a beta-version. It kept asking about 1099s that had been downloaded from our financial advisors. It even asked about an inheritance that we got 8 years ago. It asked about "self-employment" when we said we were retired. It wanted information about "rental property" for no good reason. Imputing the income data was erratic. Nope, nothing good to say!

So-called FULL SERVICE 2026 TurboTax is an unmitigated disaster. On the tech side, the website did not allow for the IMPORT of data from major financial institutions like Vanguard, unlike past decades. Conversations with four different staff revealed that NONE of them were aware of this. None was able to remediate. One helped me UPLOAD the required forms. I chose FULL SERVICE to meet in person with my agent. TurboTax had rented temporary office space. The individual was professional, personable, and had worked in the tax field for some years. This was the first and last positive interaction. There was no direct line to her desk. One could only reach her via the office rental manager. That number was often busy or "inbox is full; try again later." Using the CHAT function was equally frustrating.

I won't use this product again. My husband and I had used it satisfactorily for years until recently. Last year (2024 taxes) we contacted customer service to report a glitch in the program... The software claimed we were going to be penalized for me not taking a Required Minimum Distribution (RMD); I was not yet 73 so not required to take one. The people I talked to told me I could pay to have an expert do my taxes...That was the extent of the help I got.

I couldn't find the desktop so made the mistake of using the online version. It absolutely insisted that I had to enter an RMD amount when I took it from another account and would NOT allow me to file unless I filed incorrectly. This caused my income to be incorrectly recorded as increased by $750.50 which resulted in a lower state and federal refund plus it crossed into the Federal senior bonus area and we received a lower deduction and thus more taxes there. The site is terrible and phone calls (when I could stumble upon a number.) were NOT returned as promised. I am currently 44 min. beyond an appointment with a Turbo Tax agent so am back where I started trying to fix this mess.

You should never have removed the ability to purchase a CD. Your download system is terrible. Unclear instructions and failure to perform as it used to. Unable to download tax records from my bank. No clear instructions and unable to contact software support. After some 20 years I will no longer use TurboTax. ANd I can't upload a receipt since I bought it online and charged my credit card. Seriously. Does your IT department know what they are doing?

Do Not use Turbo tax, I paid for them to do My taxes, I was supposed to get a refund of $1000, then I get a letter from the IRS saying that Owe $575 Contacted customer service and just got the runaround and that refused to help in any way blaming Me for the issue. I had to PAY another tax service to Fix what they screwed up and That is not My opinion, but the person who had to prepare the amended return.

TurboTax mess up my refund by $2,300. I will NEVER use them again! They stated everything was double checked but it wasn't because the IRS had to modify my return. It you don't pay for the expert accounting TurboTax doesn't double check your tax return. If there was a negative number, I would have clicked it.

TurboTax is incapable of completing our taxes for 2025, and my wife and I don't even have complex deductions or other unusual tax scenarios. I was offered to work with a great live CPA this year, but the software errored out and would not let her change from the standard deduction to itemized, which would give us a much larger refund. Again, great service from the CPA, but it's the first year Turbotax has failed me. I've always used their software without issue, but their service doesn't work anymore. You've been warned.

I am a first time user. I got tired of paying so much more at H & R block. It was straight forward process. Self-explanatory and the questions I had and the help I got with those questions was great. I want to especially thank KRISTINE who helped me every step of the way to complete my return. Also, I want to thank SUSAN and DIANE for their expert help. When I mentioned to my family about TURBOTAX, I found out that few of my family members using it for years. Thank you TURBOTAX. Margaret

NEVER AGAIN! Their programs are just awful! I've spent the last three days trying to complete taxes that should not take more than one hour. I paid for the premium expert service and fine that when you have a question, you need to arrange an appointment for the expert to call you back. I'm OK with that but they never called back. I have set up probably 6 to 8 appointments without ever receiving a call back. They are software has an incredible amount of redundancy, forcing you to spend countless hours entering things numerous times while scratching your head and asking why why, why. You frequently get stuck in loops that take hours to get out of.

I have used TurboTax for many, many years and even as a retiree for the past 18 years. Never had a problem in the past. Now Turbotax will not import last year's return, either online nor from my saved pdf file. Now I have to pay AN ADDITIONAL $60 to see if I even have it looked at by turbotax! I DO NOT RECOMMEND even though not recommend button below does not work.

TurboTax 2025 is a scam, you pay for the box, when you file it they force you pay $21 per return $42 for 2 people. I will need to return it and get my money back. Will go to HR block instead.

Went to the web site. Said totally FREE to file Fed and State. Toward the end, the program said IF I got my Fed refund up to five days early, they would deduct $35 from direct deposit. How would I KNOW if it was up to five days early? I wouldn't! It's a scam. I made calls and was given the runaround. I told the last rep I spoke with that she might want to consider her life choices to work for this company. I laid out my whole story - won't bore you with the details. She hung up on me. A week later a 'manager' called to say they would be transferring the fee back into my account. I watched, but it never showed up. Got me again. Then today, 2-22-26 I received a paper check in the mail! I'm in shock. They made me really work for it, and I had given up. Never again. I do NOT recommend this site.

I’m beginning to think electronic filing is a ripoff. The last two years I’ve paid extra for electronic filing and it’s taken at least 45 days to get my refund. I’m either going to find another software to file with or just start sending my return by mail. It’s not worth $40 on top of the other fees.

My taxes are pretty basic and after declining the upgrades over and over and over while manually entering my data, they still somehow charged me for extras at the very end. When I called for assistance (took forever to reach an actual human), I found out there was basically nothing I could do. Then, at the very end they charged another fee for who knows what. I will never use TurboTax again and do not recommend them. I appreciate honesty and clarity with a business. I do not mind paying for a service, but TurboTax is misleading and deceitful.

I've used the desktop TurboTax for years. 2025 totally sucks! I'll be shopping for a different software program next year. They took away the deduction tool. Import doesn't work if you have multiple forms from one financial institute. It deletes one and keeps the latest. Not as many financial institutions can be imported from. Totally useless!

Long time Turbotax customer but this is the last year. Difficult to navigate Turbo Tax 2025 Premier. Screen appearance poor. Very cheap looking. Hard to visit specific topics or screens. Photo capture of documents had errors. Took so much time proofreading it would have been easier to key in all data myself. I'm too blind to how it's handling the data to trust it. Considering buying another vendor's product to double check this TurboTax mess.

I paid for the TurboTax program $59 and it did not do my taxes right. It did not correctly calculate how much tax I had to pay on my SS income. When I tried contacting TurboTax I could not get to a live person without paying even more money.

Let me start by saying I've used TurboTax since the 1990's and convinced my old-school father to let me do his taxes using TurboTax too. However, the latest version of TurboTax for 2025 seems botched from the get-go. Getting the download from Intuit is not a problem--done that before in recent years. The issue was the TurboTax Installer cannot find the Microsoft Visual C++ app, which appears to be on my computer. The Intuit forum suggests installing the version of Microsoft Visual C++. The Visual C++ Installer (luckily) could not uninstall the Visual C++ on my computer.

We have used TurboTax for many years and have enjoyed the ease of filing. We have never had a problem. This year I was under the impression based on advertisements, that if you filed before Feb. 28th the filing would be free. Because we do not itemize and have a very simple filing status I always choose the least expensive filing product. Free before 2/28 sounded great! However we ended up being charged over $200 by TurboTax for a mere $50 refund. We are retired and on a fixed income. Something went wrong in the filing and/or choosing of TurboTax product I used. It may very well have been my error but that points back to misleading or unclear filing product instructions and advertisement by TurboTax. Very disappointed.

I use Turbotax Home and Business. I was part of an LLC and was bought out three years ago. There are unallowed business credits that are have carried forwarded. They will never be realized or used but Turbotax continues to include their existence in the data and forms (3800, 5886-A, 8582 ...). Turbotax will not efile my return without answering questions about the credits. That information should have been recorded in the data carried into this year's return from the previous years. I can't remember each credit's information nor should I have to. Deleting the credits can be done but that only makes Turbotax claim errors and still refuse to efile. So, I have to mail in my returns for 2025. I plan to delete all past Turbotax apps and files on my computer and start over with another with another service or just do my return manually, I would give Turbotax only one star but they do a good job on simple return without a business.

My experience with Turbo Tax Expert help was absolutely ridiculous today. My family has a grantor trust that has been in place since 2014. It has always used my mother's SSN as the TIN and she paid all the taxes and expenses for the trust until her death in 2024. I filed a final tax return for her in 2024 that covered all the taxes and expenses for the trust for TY 2024. The family trust only obtained its own TIN when my mother passed away, and I need to file a return for the Trust for 2025. Turbo Tax Expert Help insisted that I had to amend my personal taxes for 2025 to include the trust. This is not correct and is ridiculous as I have siblings that are beneficiaries of the trust as I am. The Trust should have its own return. BEWARE: Turbo Tax does not have an online version that supports filing a return for a trust and Turbo Tax Business Desktop does not cover the needs of a grantor trust. You are wasting your money!

Wish I could give zero stars. More complicated than it needed to be. Was not a simple return. Caused my blood pressure to elevate multiple times. Will tell all my friends, family and co workers about my experience. I will not be back.

I have used Turbo Tax for years. Now I need to find an alternative. Many glitches or whatever they are - for 2025 tax year. Much harder to use. Even their 'help' system sucks as it refers you to non-existent choices. Other routes are dead ends. At least 5-6 problems trying to just get the taxes done. Spent five times as long as before. It sucks.

I've been working on my return full time for three days and am still having problem. My latest is when I noticed that they'd never asked me about estimated tax payments. Their HELP AI is worthless. "He" kept giving information that didn't work out. Like "Go to Federal and then select Estimated...". Well, I never found the sections they were pointing to. Never. After at least 30 times. Earlier, I'd had another problem and went to "Help" which turned out to be free and, after a couple of hours, my problems up to that point were solved. But now all I do is get points to "Expert Help" for an additional fee.

Turbo Tax for 2025 does not import tax data from financial institutions for capital gains, interest and dividends. This, of course, is the hardest data to input manually, yet the Turbo Tax customer service reps shrug their shoulders and advise manual input. Nothing they can do.

We have used Turbotax for many years now. In the past we could print documents to review before the final steps to file, and in the past TT included schedule-E in the deluxe version. No longer the case in TT 2025. We had to upgrade to the Premier version to obtain the schedule-E this year at an additional cost. The tax preparation software was marketed to make filing easier but the Turbotax people have made it seem harder by not allowing review of the tax form instructions with equations. No explanations for their calculations are included. Just a desultory and passing nod to their use of calculation of AGI.

I've been using TurboTax for years, but this year (2025) is insane. Asking more stupid redundant questions that ever before, the worst part is I have connected successfully to banks etc multiple times get all good to go, return to turbotax. At the end of the day, turbotax hasn't changed and so where is my data. I go to help and all I get is pre-scripted questions... where is a number to talk to someone, at least in India, or better yet a chat.... I'm really about done with turbotax.

Have used TT since the 90's. This year unable to download Merrill Lynch brokerage data. Someone online said to change ML password making it shorter. Since I've had the same password for years am skeptical this will work. Don't know if this problem was created by moving to Windows 11 or just sloppy software coding?

In past years I have successfully used TurboTax software but for the 2025 tax year I was unable to e-file my return and after hours of trying and even attempting to call for customer service, I printed out my return and will "snail mail" it to the IRS. There seems to be little real-time support as you proceed though all the steps, checks, and reviews to FILE MY RETURN. I constantly found myself in perpetual loops that of course, always offered to charge me additional fees for additional help. I just wanted it to FINISH and FILE. I have had better experience and less frustration with the Free Tax USA service from U.S.

I have used TT for years and have noticed a downward trend down hill on their product or help. What we experienced this year was nothing more than totally unprofessional support. Bad enough their product has gone down hill but add in piss poor support it is time to look for a different product. They act like they really want to help but that is as far as it will go. They have a hell of a training issue.

Well I got my taxes filed and went to pay and got sticker shock. 220.00 I know things are high but my gosh I paid 139.00 last year. So I'm checking what did I do. Can't find anything, still looking oh I have a live assistant, well that's funny. They were a silent live assistant, never heard from them and I was on for 1.5 hours. So I guess I'm stuck with the bill this year but next year, Yep going to use something other than Turbotax with the silent live assistant that I didn't ask for but probably got fooled into clicking on something.

Turbotax steers users towards giving them all your financial info, despite repeatedly indicating I want to keep that data on my PC. Yesterday it wouldn't load until I completed a mandatory survey on why I didn't want to give them my private data. I'm already angry, but today (after updating per the "update" prompt that appears every time the program is opened), it no longer sees the return I almost finished yesterday. Got the last 1099s, went in to enter the last bit and file, and... it can no longer see the nearly completed file I'd saved and reopened repeatedly before. I can see that file in file Explorer. I started a new duplicate file and saved it repeatedly, can see the newly saved file in Explorer too, but Turbotax can't. Deleted and reloaded Turbotax, all to no avail. This software sucks!

Don't buy this anymore. They trick you into paying more than you agree. There was a circle to fill in if you agree to a price. So I did (the price was $40) BUT I got charged $220. Go figure when they advertise a maximum of $170 with assistance, which I didn't need or use. I am fighting with them for a refund.

We have used TurboTax for years but this year's software is not worth buying. I was trying to report on my taxes a QTP to ROTH conversion. When I ran smart check, I get a message that the software doesn't support a QTP to ROTH conversion. "Check back later for updates." I called Turbo Tax and asked for an update. They told me the next release should fix the issue. They lied as several updates have occurred, and I am still getting the message.

Very deceitful company who will nickel and dime you. They take money automatically from your refund. When you attempt to call and cancel this so-called service, no one in customer service or the tax prep assist (which you are forced to pay for and is of no help) is able to state what you signed up for or who this dedication works. I was almost fooled to pay for credit assist when my credit is already very, very good. I will never use them again. It came out to cost more than using an in-person tax person (used in past and was great but had pretty simple taxes so thought it made sense to do on my own). Horrible, horrible company and customer services is of no help.

I pay for a fee to have my tax return in 5 days and when the 5 days pass I call to find out because their app don’t work, and they proceed to tell me a different story than I was told from the beginning. Don’t do your taxes with them. They lie to take oyur money with fees and deception and empty promises. And I would like my money back for that extra fee that is actually a deception from this company. I have a million followers that I would make sure I would advise them from your scam. Give me my money back for fake fees and I would take this post out of your review. Simple.

I have been using TurboTax for free for many years. This year, I have to pay to print a copy of my returns and pay to have my state taxes filed with my federal taxes. They keep asking if you want to upgrade. No - I want it free like always. Their television commercial says you can file for free till February 28th. It is February 9th. So why the charge? I will not be using them this year. I am done with them.

I have used TurboTax for several years and it used to be so easy. All I had to do was select the level I wanted and ask for it on CD and when it arrived I put the CD into the drive on my computer. And I would sit down, follow the screens and I would be done and filed in 45 minutes. Now it takes that long to figure out what you are actually trying to sell me.

Turbo tax wouldn't let me e-file because it said we owed additional Medicare tax. Which we didn't because that was on income of 250,000.00 for our filing status and ours is way less than that. It also didn't give us the additional tax deduction for overtime pay, which changed our return from owing the IRS to getting a refund!

I have been using Turbotax for over a decade, it's decent, depending on the complexity of your tax return. But it is not the most user friendly, I have had numerous stressful situation trying to figure things out. Most recently I"m extremely frustrated with the online/desktop differences. I never knew there were 2 types, I assume it's new for 2025 filing. I mistakenly bought the online version, that is good for 1 return. It does not allow me to do numerous returns for the rest of my family, but the desktop version does.

The fee to file is astronomical when you're doing all the work yourself and it's very aggravating. I had to pay $153 to do my federal and state in the state of Ohio. That's ridiculous.

I have used TurboTax forever, however, I'm done with Turbo Tax after doing my 2025 tax.. The last two years the software crashes when I try to start a new return. I have to run it as the Administrator for it to work. And, it gets more expensive every year.

While it is easy to use the pricing is not upfront. It asks if you want to upgrade, you click no and in the end you are shown the state fee on the left of the screen as to what you owe. The right box is a separate fee that does not show you owe. All should be in one spot. I was charged over $200 for the service for a simple 1040. I was charged for the senior decuction and the SS Work sheet amoung other "schedules" that were not necessary. BE AWARE of what you are being charged.

Like many of us in the food/delivery industry and many others, the first couple months of the new year are always slow and pay is almost cut in half. This year, I decided to give one of the big companies a try who were offering an advance, especially since I get a healthy return every year. I searched and landed here. I literally started with specifically searching the refund advance, clicking get started under the banner for the advance, filled in everything asked, opened up a new account through CK and even opened a savings to be safe. I fat-fingered a number on my kids' first time around so I re-submitted and went through the entire process again, checking everything. I never had any further prompt about the advance so I continued on filing and all was submitted and accepted (prerequisite for getting approved or denied) and still nothing. Ended up costing me quite a bit coming out of my return to file with them.

I qualified for the Turbotax Free File according to their website but when I got to the end of completing the procedures, they wanted $40 to actually file my Federal Taxes on-line. That's when I stopped and decided to complete a paper return. Therefore, even though I read carefully all the requirements for being able to file free with them, their deceptive practice has turn me off completely.

Wow. I used to file with them every year. Now they nickel and dime you at every turn. They don't make it easy to downgrade; you get the run-around when you try to change your package. These people should be fined for unfair business practices. They try to upsell you more than help you. I will not be suing them again.

Like every year when I go to file my taxes I use TurboTax. It's become an increasingly annoying issue where I get conned out of money to just file my taxes. Like this year when I filed I tried to go through the free version and of course it constantly was trying to upsell me on a "better version". Until I got to where I could actually file and it would not let me file without upgrading. At first it said it was only going to charge me 80$ which was fine I guess. And then when I got through all the BS it's charging me 128$! Thats not what I agreed to. Next year I am going through H&R or an actual tax advisor because if I am going to be ripped off just to file my taxes I want them to look me in the eyes while they do it.

Raising prices and constant asking for upgrades to make one feel like without them your going to end up being hunted by the IRS. I'm done using them and will be going to a more straight forward place where pricing is as advertised along with doing good work. I've had several people try to get me to switch for years. Wish I would have listened sooner. They only earned a extra star from me because after a hour wait for the call back for assistance the person helping was somewhat helpful and nice. Don't do what I did, research other sites because better options are out there as I've found.

Have used them in the past and was satisfied. But things have gone downhill. Biggest issues is that they don't provide a feature where you can print clean ES 1040 vouchers. This is something I spent an hour with support trying to fix, NO JOY. The simplest things are beyond their ability to manage. Next year I will give H&R Block a try.

Their 0$ 0$ 0$ tax return is a lie; they force you to pay for their deluxe package unless you have a simple return. They also charge 44$ if you want to pay them using your tax return. They did not disclose this information before I went through adding my tax information. I got blindsided by an 88$ potential charge without an explanation, nor did I agree to the deluxe package at any point in my return process.

With simple tax returns using just W-2's and standard deductions, Turbo Tax will still ask you multiple times to choose the higher priced product. Be extremely careful as the checkout showed the lower priced but had switch me to the higher product. The checkout also did not disclose the cost of the state and the new extra $35 for direct deposit with no option for the IRS to do their FREE direct deposit. Turbo Tax uses deception to lock you in and charge you more.

Well I’ve been a customer for at least 25 years. Of course that relationship may be over, it certainly is for the 2025 tax year. They decided to stop supporting MS Win 10. They suggest the web based version as a stripped down alternative. I had a question ie. What is the hardware issue IF my laptop supports 64 bit? As is the case more often then not you have to struggle to talk to a human. I how to make this happen later HINT: lie.

We purchased a desk copy of TurboTax from Costco and somehow it was lost or stolen between the store and home. Costco does not record the number of the copy purchased so if it's lost or stolen you need to buy another copy. Tried to contact TurboTax but after 45 minutes I gave up. No customer support from TurboTax and no accountability from Costco. So we're just out the cost of the replacement copy. We could have used H&R Block for the cost of two copies of TurboTax. The lack of support has convinced us not to purchase TurboTax next year.

TurboTax software is not as great as usual. I get to the sign documents and efile and it logs me off with no error feedback. It has been going on for a few days. Guess I will move Tax software companies this year.

Turbo Tax is a SCAM. If you do not pay attention, automatic boxes are checked for premium, expert services. When you get to the end, there were 2 boxes; one on the left that says $40, and on the right side, that said Order Summary, $159. I'm like, Turbo Tax suppose to be FREE!. That's when I noticed in the upper left side of my screen a box was checked Tax Expert, Premium Service. I DI NO SELECT a Tax Expert; not did I use one. I called Turbo Tax and ask to explain the 2 different totals, $40 and $159. She said the $40 was an extra fee Turbo Charges. asked, why does it not say an "Extra Fee". She told me I would need to click on the link to read what fee it was for. A TOTAL SCAM.

I used the online version. I checked the 49.00 product. It charged my credit card 147.00. Unless someone contacts me and fixes this false advertisement I will never use Turbo tax again. ** I filed on 1/26/26.

They used to be reliable. Now, I would not use them. They just try to lure you along and then at the end get you to have to use an "Expert" for 150.00. Today they told me I could file, but I knew all my info was not entered because I haven't received all info from my bank, but they said I could file. Just hit this button and file even though all entries were not entered. On the right-hand side of the page, they said for $150 an expert could take over. These experts are people out in the field contracting for Turbo. It could be anyone. They have become a scam company. Allowing you to file incomplete taxes or pay more for the "expert", my ass. Get some other company. Turbo should be banned and sued.

Have used TT Home & Business since 2000 with few issues, primarily frustration in having to answer questions repeatedly when reviewing sections. Jan/2025, as other stated, 1099 was not available--sign up for email notification. I did so--not notified but now available. However, it did no good to try to edit last year's two 1099s to cover this year. I had to enter new ones and delete the old ones to get it to work. Then, when trying to compare actual business vehicle expenses to mileage deduction, It would not allow me to do so, stating that the amortization software on the vehicle wasn't ready to go--until February. For now I'm stuck with alarming the mileage rate, even though the actual costs are more. So I quit for now. I thought it would be ready by the end of the month, but I'll have to wait it out. I'll be sure to look it over closely to make sure the numbers are in the proper places, unfortunately. Will consider other options in the future, especially after reading a number of other alarming reviews.

Will never buy it again! We have used TurboTax for many years and we were happy but this year they sold their product before it was done and then made sure the users couldn't get live help without spending more money to find out how to fix their errors.

They charges me for Deluxe for my federal and state. I did not choose Deluxe nor did I receive services. They emailed me back basically saying too bad on refund. They forced me to pay for deluxe no matter how many times I push skipped.

Do you get charged for extra service, such as Expert Advice, that you did not want or request? The system either tricks you or forces you to select Expert Advice. When you call TurboTax before payment is made, they refuse to remove the incorrect charge.

It is my first year filing taxes. I heard great things about TurboTax and they offer full service. I thought this is definitely the right option for me. I uploaded all my documents and scheduled a video call with my tax specialist Karla who has 2 years of experience. Today was my call and I was excited to get this done. Unfortunately, I was met with hostility when asking clarifying to her questions which was met with eye roles. She confirmed that it is intended to be very transactional. She had no desire to share her background so I can make a well-informed decision on whether she should do my filings or not.

At this point, I hope that the issue is that I tried to load my information before TT was ready for it. At present, it cannot read my file or PDFs to transfer data from last year. I can do this manually, but should not need to. I have been using TT for more than 40 years and paid the extra cost believing that I was getting a quality product. I will be looking closely at the free filing software, but am hoping that TT updates in early Feb will resolve the current glitches. This should not be a Windows 11 issue since I used the same laptop and OS last year. Personally, I think this is meant to encourage customers to use the on-line software.

I am very angry. I used TurboTax for 12+ years, no prob, so naturally I bought it again this year at BJ's. Imagine my surprise when upon trying to install it, I learned that I had to have Windows 11!! My computer doesn't support Windows 11. I wrote to Intuit trying to get my money ($59.35) refunded but so far, no soap. All I got was an e-mail wishing me a nice day. I even scanned BJ's receipt and attached it! I think this stinks!!

I purchased 2025 download almost 2 months ago, but can't use it. I'm very disappointed as I've been using them for over 20 years. When I worked for a customer oriented huge corporation for over 25 years, we would work 7 days a week so our customers could have their service by crucial dates. Evidently Turbo Tax doesn't realize their do it themselves customers can actually forget turbo tax and do their taxes the old non software way. Please give better service to your customers or you will lose our trust and our business. Since you're taking time getting updates, I'll take my time sending you a download receipt from Amazon.

I have used Turbo Tax for several years without an issue. However, this year convinced never to use them again! After finishing the return they forced me to upgrade (higher cost) or they would not file! Once the return was filed they charged another 35.00 to deposit into my checking account. The deposit would have been free if I had allowed them to deposit into an Credit Karma account. I assume they own Credit Karma. In my opinion to force an upgrade is dishonest. Dennis S.

They try to lure you in with promises of free filing. Then halfway through entering your info they tell you it will in fact cost a lot. They are hoping you will just pay it to avoid having to enter everything again. Also their customer service is the worst. The rep wasted 2 hours of my time telling me they never actually filed my taxes for 2023 even though they took the tax money out of my bank account. Just use FreeTaxUSA. They don't play games and are upfront about costs.

After being a TurboTax user for 30 years, I think I'm through with them. I purchased the software, and I expect to be able to use it with minimal hindrance. TT has other ideas, including establishing a REQUIRED account. Why? It's not enough that I paid for it? Go away! After downloading TT Home and Business 2025 in December to do advance planning, I found that the business and rental sections, which are most important to me, were TOTALLY NON-FUNCTIONAL. Today, January 15, 2026, there are still numerous non-functional sections. From an organization that owns a large bank, this is absurd! Put some more people on it! The software only needs to reflect IRS code on the day it's upgraded. In brief: I don't know if your competitors are any better, but I'm fed up! You lost a loyal customer!

I first used TurboTax in 2009 via disk with online updates and every year thereafter until 2024. Turbo Tax only had online downloads in 2024, which I purchased, downloaded on a Dell desktop running Windows 11. After numerous attempts, over several days and several hours on the phone with Turbo Tax support I gave up and did it by hand. 2024 Turbo was a disaster and I’m shifting to H&R Block software. From 2009 through 2023 Turbo Tax disc software was the best.

Very disappointed that on December 6th, there are critical functions that can't be used and "will probably be available by February". Really???? I'm trying to do estimated taxes by filling out preliminary numbers so I can pay estimated taxes by January 15. Doesn't allow you to fill out Business Income/Expenses, doesn't allow you to enter 1099 Income...

I contacted TurboTax because I was unable to download TurboTax 2025. I was referred to your tax expert, but I should have been referred to a tech expert. I was told there would be a five dollar charge that would be that would be refunded, but now I see a five dollar charge and a $65 charge. Your tax expert was unable to help me because he did not have the tools necessary to answer a tech question; specifically he did not have screen sharing so he was unable to see what I was doing on my computer. As a result, he did not solve my problem. I went back and contacted TurboTax again, and this time was referred to a tech expert, Patricia, who had the share screen app and she was able to solve my problem. I want to have my five dollars and my $65 refunded.

Was customer for several years, now can't reach person in any form, tried calliing and they couldn't confirm my email, only one ever used and still getting emails, they sent me back to app to use help option. Well all that did was keep looping me back to original question. Which was how to remove hubby that passed 9/8/24, filed last return 2025. In their records! But still getting emails saying his w2 can be imported now?!

TT software & service have degraded in recent years. They have pushed their online filing service. Use of purchased software requires a TT account. Why? Now we see they are opening store fronts for tax preparation. Such a disappointment from software I have used for many years. Will change to another vendor for tax year 2025. Suggest users of TT find another vendor as well. DAW Texas

TurboTax completely messed up my filing having me owing the IRS $8000. I hired a CPA who found the error and TurboTax agreed to refund me the cost of filing through them due to their error. Every single month, they say that the check is in the mail for my refund, but I have never received it.

I filed my 2024 taxes with TT. I waited patiently for my tax refund, but there was no response. I checked the IRS website and discovered that TT didn't e-file my taxes. I reached out to TT, and they blamed me for the issue. Furthermore, there was no evidence in my account that I prepared my 2024 taxes with TT. All of my 2024 tax returns mysteriously disappeared from my account. Thank goodness I downloaded all of my documents when I e-filed my 2024 taxes, or else they would’ve thought I was a liar.

I think this is my last year with TurboTax after several decades. It all started with the disappointing news that the product will no longer work with Windows 10. I now have to spend over $500 for a new and unwanted pc which included all of the usual days worth migration headaches including the fact that Windows 11 will not transfer files across a personal Ethernet network. Then I download the 2025 TurboTax software and it cannot find the file it planted last year to transfer data. Frankly, I should have listened to my daughter and others telling me to use FreeTax software. To the people at TurboTax, do better because you have lost me as a customer.

Today is December 1st, 2025. I purchased Turbotax 2025 several days ago to look at the tax consequences of several different end-of-year scenarios. However, as I was inputting estimates for income, dividends, etc., I encountered numerous input forms that were not completed or available. The software was practically useless. I understand there were a lot of changes this year, but if your software does not work, either do not put it on the market or post a huge disclaimer that it is nothing more than a work in progress.

Idiotic AI phone tree and $108 stolen from my bank account in November by Turbo Tax -Tax fee was paid in April-moving to Tax Slayer next year as rental property failure with Turbo Tax also and will need to be corrected.

They are a scam! I accidentally paid $250 for quarterly taxes as self employed. They kept sending texts about taxes due and I legit thought their last text was the irs. There was no “Turbo Tax” marking the message. I followed the link to pay, made payment and realized it was not irs. I called and spoke with Greg who has apparently worked for them for 30yrs. He does not help. He sends me a refund link from their troubleshooting page. Screw it.. I followed the link and do the refund process. They refuse to give me my money back and there is no one above Greg to speak with. I just lose the $$ to this big business who doesn’t give af. Same as Spectrum and the rest of them. Skip the madness and use your local smaller businesses

This company does not stand behind their guarantee and has now cost me thousands in penalties and fees due to their negligence in filing my taxes via the W2 that I submitted years ago. I will be taking them to court for damages and switching to H&R Block for all of my taxes going forward.

I paid $79 for TurboTax Online and $59 for Max Benefits. When I completed my return, TurboTax said that the IRS refused my filing and that I would have to mail my taxes (instead filing online). I mailed my taxes as TurboTax instructed. The IRS now says I am delinquent and has assessed penalties and interest. When I try to find help from TurboTax, it's nowhere to be found. What did I pay TurboTax for? I got no help. I got assessed a fine and interest for following their instructions. TurboTax is little better than a scam.

Owed taxes and set up a payment plan with Turbo Tax. They were supposed to send the Form 9464 to the IRS which they did not do and now I'm paying the penalties for their lack of professionalism of following through on their end. Contacted Customer Service and they told me it was my fault for not following up with the IRS. However, no information provided by them told me I was the one who had to take care of this issue.

Turbo Tax no longer wants to waste their money allowing a live agent to speak to a customer with a problem. There is a technical business term used to describe this business model. It's called Money Whorx. Feel free to transfer the last letter. It's not hard. Tomorrow, I will find another vendor, after using Turbo Tax since the YEAR they started.

I trusted TurboTax to file my taxes, but their software made an error that caused me to overpay my state taxes by $1,600. I reached out to customer support for assistance anticipating they would file an amended return with the response that I would need to file the form. I requested a refund of the fees paid for filing my state return with no response. This has been stressful and disappointing. I do not recommend TurboTax based on this experience.

Don't get this card. They are scamming people out of their money. I had money in the vault and I still got scammed by the people that worked there. They called me and asked if I approved a 500 dollar transfer. I said no, my money is there vault. They said ok so I checked after getting off the phone with them and my 500 dollars was gone and I had 661 dollars left and I couldn't do anything on the app to transfer it so I can go get that off. So I called them back and they told me they were going to send me a check, but I had to send them all kinds of ID, don't use them, they are the worst.

Would give 0 reviews if I could. TurboTax did not catch a simple mistake (that was noticed in seconds by an actual accountant) and cost me $1k in interest. I paid for audit defense and their "accountant" knew less about my state tax code than I did. They also refused to stand by their guarantee and pay back the interest I owed. Will never use again. An actual accountant is easier, smarter, and the same prices.

The electronic filing procedure takes you to a 3rd party website for payment, but does not return you to TurboTax to send payment. Turbotax did not notify me that forms were not sent, costing me $537 in late fees.

Been using Turbo Tax since it first came out (desktop) for my corporate returns and personal. Now they have decided to only run Windows 11 which means new hardware and install of 11 vs Windows 10 - who do they think they are? Microsoft??? Will be shopping for something else.

Beware! I've been a client for about 30 years. After paying for the software CDs, I've just learned intuit has deactivated all Turbotax software older than 3 years back to 2019. We cannot move the older software to a newer computer and can no longer access our tax files to examine how we did it or review our notes for an audit. I needed to file late and was unable to get Turbotax to work. Very poor policy and a dirty trick to play on loyal customers. Avoid TurboTax and Intuit.

This service is useless. They say they have an "accuracy guarantee". They may, but it isn't available. After 2+ hours of phone roulette, they don't have my info. They owe me 64 dollars for an improper Ohio tax filing. I've determined the 64 dollars is a loss. Never again will I use this garbage company. I fixed their error with the state in 10 minutes. I couldn't get a human on the phone for over a half hour at TurboTax.

Turbo Tax is the worst service I have ever had. Non responsive. Will not honor their guarantees and will not provide information provided to the IRS on your filing. Worst service ever, costing its over 7,000. They want more money then already paid for the program to look at what they did. We are being audited and they are not willing or able to help provide the required information they sent to the IRS. Do not use this product.

I’m incredibly frustrated with TurboTax and their misleading payment system. As a Virginia state taxpayer, I selected the option to pay the amount I owed using a credit/debit card—a standard step during the filing process. I followed all prompts, confirmed everything, and submitted my return under the clear assumption that TurboTax would process the payment as selected. Except… they didn’t. TurboTax failed to actually submit my payment to the Virginia Department of Taxation, and nowhere in the process was it made obvious that I’d need to manually go to a third-party site or take additional steps. Because of this failure, I now owe a penalty and interest—through no fault of my own.

For several years I used TurboTax and was extremely happy with their service and expertise. However, that changed drastically this year, when I paid TurboTax to do my 2024 tax return. Initially, it was difficult to get a hold of my tax preparer. When I finally did, we managed to get through the return, and everything seem to go OK. However, after paying my tax bill, I received a notice from IRS that I owed over an additional $5000, because I made more money than what was estimated for the year. I wasn't happy because I felt that TurboTax would have been aware of this and let me know ahead of time. So, I will be paying that bill because it seems to be accurate.

Their attitude, customer service and practice of adding surcharges for products you don't want is bullshit. I was overcharged 64.31 USD for an add-on I did not ask for. I have tried to get a refund now for 2 months, and nobody cares. I am quitting them after 17 years of filing and more than 100 returns in USA and Canada for me, family and friends.

Way too expensive. For what you have to go through if you need call in. You will think for almost a $100- when you call customer service, you would be treated a real human person. The answering RoBot is so horribly annoying, they deliberately try to discourage/ know matter what you say to their dumb robot and you having keep coming with clever stories to get to customer service person. The dumbest robot in the world. Because that bot will keep ignoring you, "You can talk to me like a real person". It goes on to tell you all kinds of ways to get him to send you forms to read and give you the move. If you're lucky, after about 3 times, the bot hung up on you -finally you get somebody new on the job. You treated too bad for the fees and fees continue to go all year and every year.

We filed joint return on 4/14/2025 for our last year return. We were told today, by IRS, they didn’t receive our turbo tax E-File and no one at Turbo will allow a new return to be electronically filed. Why I asked, was told they can’t send a new 1040 Tax Return because it just don’t work that way. This screaming Hag told me to print out one myself and mail it in so I can wait another 2 and a half months for my refund then proceeds to hang up on me! I will not use them again. Next year. This is after being with them for over 10 years and paying them too! She never even bothered to find out if it could have been a glitch in their software! She also said I could send a amended return but I found out that’s only if you have left something out. How’s that for paying extra money this year for Turbo Tax help if you need it….

It’s June 7th and they still haven’t properly filed my taxes. Joke of a company to say the least. They even had to get the “president's office” involved and still nothing has changed. It’s an absolute joke.

Absolutely trash - never work with them. They hate you and they just want your money. They will screw up your return/payment/communication with the IRS and will not ever try to help you. When you finally talk to them, they will just blame everyone else. Accountability 0%.

The customer service was useless. They did not seem to have any idea about filing and sat and read the onscreen instructions aloud, while continuing to tell me to click back or forward. They could not fix my problem and simply had me play with things onscreen so they could see if anything changed. The website also makes you pay before it submits your taxes, so I paid and then it ended up not being able to submit my taxes. I will not ever be using TurboTax again.

I had put most of my information on the site to save in January until I was ready to put the rest of my info in to file. Only my info was put in at the time. Someone from one of the Arkansas offices, took it upon themselves to file with my info and put a dependent on April of the 25. But I called the IRS and it's now being investigated. The only way this information was available was through TurboTax. That's the only way! I'm going to get you, you're finished!

In early April, 2025, I began my online Turbo Tax short form. I had used this service for several years. I was shocked at the completion that Turbo Tax indicated that I owed the IRS APPROX “90%” of my total income. In shock, I re-entered data at least 3 times with the same data. Every time the same outcome. Approx. 90% of my income. An additional $67,000 more than I already had paid.

I just got hit with a $7,000 error in my TurboTax return due to an incorrect calculation on the tax of my Social Security income. The error cost me an additional $5,000 in taxes. This means in the future, I will need to double-check TurboTax's calculations carefully. This was an inexcusable error in the software.

I have used Turbo tax for the last 15 years. The last 2 years the website has become less user friendly and got more expensive. When I filed my taxes this year the program made a math error regarding my child tax credit. It caused a several week delay on my tax return and we received about $500 less than Turbo Tax calculated. I spoke with their customer support, and they stated that Turbo tax would pay the difference and refund the product cost. Both were lies. I will never use Turbo Tax again.

I struggled as first time user. Even phone help struggled so I had to print and mail. I submitted everything for direct deposit of my return, but It's been a month and I am still waiting for my return. Next year I return to a tax preparer.

I've used Turbo Tax for several years now, with no problems until this year. After filing and completing the payment portion, somehow, I was billed twice. Once for $63.87 and the other for $126.85. This occurred within a minute of each other for the same tax return. After seeing the two charges on my credit card I called customer service and was referred to their website to explain the problem which I did. The website stated an answer would be given with 5-7 days. Time went on and no reply, I repeated the problem at least three times. finally, I received an email from a Lauren W. stating I was not doubled billed, I don't know what else you it could call it. I've provided both transaction numbers and the amounts. I really don't think they can see past their nose.

I have been satisfied with Turbo Tax in the past; however, this time, once I paid, I received the payment confirmation and then I guess I forgot to actually proceed with the filing of my taxes. I randomly decided to log in and check on the status of my refund on 5/6, only to find out they had not been filed. I understand this was technically my mistake, but shouldn't TurboTax have some kind of built in automation if a customer has paid but not filed that sends an email to remind them? This just seems like an easy courtesy and I doubt I am the only one who has done this. Whatever payment confirmation screen I received must have made it seem like all was complete, or I would not have logged off and walked away. So now my taxes are submitted two weeks late and I'll receive a 5% penalty. Very frustrating experience.

I booked a TurboTax Live session on April 30, 2025, expecting professional guidance from a tax expert named Chris H., who claimed to have 16 years of experience. What unfolded was one of the most unprofessional experiences I’ve had with any paid service. After an initial brief exchange, the expert went silent. I wasn’t muted, and neither was he. I spoke multiple times with no response. His video was off, but his microphone remained on, and I could clearly hear sounds that had nothing to do with tax prep — a microwave, chewing, running water, and even personal video content playing in the background. I could see in the reflection of his glasses earlier in the session that he was using his phone, not a computer. He eventually returned on video — still eating — but did not resume communication.

I was using their service for free for several years. I thought it would stay free, but this year they decided to charge me money despite me only making $40K this year. They were spamming me with popups saying pay for bonus features, I'd always say no, so I was surprised that they took money from me. To be fair, I could've switched to another tax service, but I'm too lazy and didn't want to look for a new website to do everything all over again.

We only needed to file a simple1040. Based on TurboTax filing we were to get a refund but the IRS had other plans and wiped out our refund and we wound up having to pay due to a change in the tax rules. Called customer service only to be told "oops". We were not charged fees or interest so TurboTax said they had no control of the IRS rule changes. Bull! We'll never give TurboTax our money and neither should you!

Didn't request deluxe feature to file federal taxes but there was no way to move forward without paying. I used to file people's taxes so it's fraud to force me to pay for you to process my 'free' federal tax return. Never using Turbo Tax again. What a rip off!!

I was forced to pay $300 only to have my payment for my 1099 be rejected. I can’t even get a refund. They made it seem like that charge was part of my actually owed taxes! The site is supposed to be free and they hardly have anything telling you what that actually covers. Worthless website, I’d rather work with H&R and save money while getting genuinely better service.

I wish I knew beforehand that TurboTax already was severely scrutinized by the Federal Trade Commission for their “deceptive practices.” While scrolling through this software, filling in my information, I never utilized any “expert” help offered at any time. I did see it stated a cost this year of $12 and possibly “other fees” for some services if needed. No even vague amounts were mentioned would be added nor any specific reasons what they could be were ever listed directly. I heard that it was not completely free this year. Finally, as I was getting ready to sign and submit my taxes, I noticed the wrong bank was shown that I preferred to have my refund deposited in as a default somehow. I wanted the money to go in my checking account.

I just filed my taxes with Turbo Tax and even paid for the deluxe package to ensure that my return is 100% correct. After getting a quote of $6000 I was happy to pay the extra $300 to get it looked over, after everything I received a actual return of $800 and they still took my $300 as "You are satisfied before you filed". Yeah I was because an expert I trusted said everything looked good. Trying to leave a review is useless as I talk to an agent for 30min about my situation for them to just transfer me around. Never again recommending or using their services. Their guarantees are gimmicks to get people to sign in.

I have always used Turbotax without issue BUT it seems they like to up sale you without you knowing it. I have fairly easy taxes, usually guy the Deluxe and I get 20.00 off from my credit union. This year however somehow it up sold me without me knowing it. They did not confirm that is what I wanted. They charged for Live Help which I didn't use and for Proprietary business filing?? which I didn't use. I loaded my credit card thinking I was going to go to another screen but nope it processed my normal $75.00 taxes to $198.00 for services I didn't use. I called customer service, nice lady she filled out a form and as soon as I hung up I got an email saying they don't refund money that was already processed. WTH..

Signed up for TurboTax Advantage. You get free audit defense with the package. They sent me an email saying that I had to select which return to use it on by the end of April but that it was free. I tried to do what the email said and it kept trying to charge me. I called the "special dedicated" advantage line - no one answers, the AI doesn't work, voice mail goes to empty voicemail, no one returns your call. Called the TurboTax help line - talked to 5 different people. They hung up on me, disconnected me, did not know what I was talking about, sent me to the wrong person and then the last person said I did not qualify because I did not purchase the advantage program even though they sent me emails saying I did. Customer service is awful but I do like the product.

Horrific experience with TurboTax this year! I opted for full service. It took four weeks and a day for TurboTax to prepare my return! During that four weeks, I called, chatted, and mostly stressed. I uploaded all my documents on the first day and I was given a price of $3 83. When they finally were done with my taxes four weeks later they wanted close to $1,000! I had uploaded all my documents on day one so nothing changed. I refused to pay and I’ve now uploaded everything to H&R Block.

Horrible, sketchy business tactics. If you have anything besides W2s they charge. Then aren't completely honest what they charge until after. Said I needed Deluxe to file for a set price, then charged to file state as well. Used them for years, won't anymore.

I received a letter from the IRS stating that the SS taxable benefit was not calculated correctly. I contacted Turbo tax and was told that I had checked a box stating that I lived out of the country and that gave me a deduction. THAT IS A TOTAL FABRICATION. We all know that a worksheet must be included with a tax return when a deduction such as that is taken. I did not check any such box and if I did, I would have been required to indicate where I lived, how many months, did I earn income, etc. They have a software error and are blaming me.

I have used TurboTax for years. The customer service is iffy. I don't want my return online, but they kept trying to force me to do it online instead of being able to download it. When I was finally able to get the downloaded product, I was promised a "free audit defense" if I signed up for something with them, so I signed up. I have tried for weeks, on different browsers, at different times, to get it to work, and it never allows me to purchase the product--there is always an error message. I just spent a very long time on the phone with a Turbotax agent, and she said that they can't help you get the audit defense activated--and if they can't activate it by the end of the month, even if it is there fault, you just don't get it. Any help? No, just "we apologize for the inconvenience," and no help at all. So this was false advertising to get me to sign up for their product. I am going to look into what alternative product I can use next year.

I have used TurboTax for probably more than 15 years and have been very satisfied. The online purchase, download and installation of the product was as usual, very simple and straightforward. Updates to the software was also a very simple process. Completion of my tax return this year was significantly more complex than in past years and I found that the software was more confusing. The income earned by both myself and my wife, using "income sharing" was reported during the completion process as being greater than the sum of both of our incomes. After filing our income tax reports and paying our taxes, I noted that the amount payable by TurboTax did not match that reported in our Notice of Assessment by Revenue Canada. More tax was assessed by Revenue Canada. I'm no longer confident in the TurboTax software and will look for different software next year.

So I decided to use TurboTax this year instead of my accountant it cost exactly 1/2 of what my accountant cost. Disappointed to see that they charge $60 to file state tax, which is free in Utah. Next, I entered the pay date 4/14/25. However, the money was not posted to my account until the 16th, which is late of course and now results in a late fee. This is never happened to me with any other banking. To be fair. I’m not 100% certain if it was TurboTax or my bank, but nevertheless, not at all happy about it.

Filing taxes could be much easier for the average U.S. citizen. Each year Intuit lobbies the government to ensure this never happens. They want filing taxes to be difficult so busy citizens like you and I will use TurboTax. I cannot overemphasize how much I hate this company. They lock in consumers and continually pester them with ads to upgrade to their overpriced deluxe package.

The online took my entry for SSA and calculated the wrong taxable amount due for entry 6b, they say it’s 100% guarantee accuracy but guess that not true, ask for a refund based on that statement but was declined, guess it ok to make assurance and not live up to them, guess I should go back to using pencil and paper.

I'm using TurboTax for few years and using part of home for business. This year, it did not do the calculation for the partial use of the home. I filed the taxes and noted the error. I've shown the issue to 3 tax experts. I showed them the issue and be with them for hours without any resolution. Why don't they take the issue to their engineers and have them fix the bug? It's waste of time for being on phone for hours for what?

I have been a TurboTax subscriber for nearly 20 years, with few complaints until now. Yesterday was the April 15th deadline, and I was just starting my taxes due to a delay in receiving a K-1. When I entered my initial info, TurboTax recommended I use the more expensive Live option, which provides you with live tax help if you need it. I didn't, but it would not allow me to select any other option, although it did promise I could change options before filing. So I went ahead with it. Big mistake.

I was super annoyed that you guys REFUSE to let the customer know up front how much doing your taxes through Turbo tax will cost. The past few years I have really appreciated how easy it is to file through turbo tax. However letting a consumer get ALL THE WAY through doing their taxes online and THEN overcharging for them is UNACCCEPTABLE. Last year my taxes cost me $180.00 this year it cost me $300.00. Had I known it was going to be that much to file online with Turbo Tax. I would have called my Tax person and set up an appt to do it with them. That will be my plan next year. Sorry you lost a customer because YOU choose to not be UP FRONT about your costs.

AVOID this incompetent company. I used them on April 10, 2025. Their representatives gave me terrible advice and don't know anything about taxes. I drove to the Federal building and spoke directly to the IRS and they said Turbo Tax gave me bad advice on my tax situation. They must hire their reps off the street because they don't even know the basics about taxes. A drunken bum sleeping in a trash dumpster would have been more competent than these high school dropouts. A big waste of my time and money. I wouldn't recommend these ** to my worst enemy.

My tax situation changes ever so slightly year to year. Our family income is Social Security and fixed annuities almost exclusively. Therefore it is a copy and paste job for our returns. Easy. TurboTax in the early part of the return process consistently estimated the charges would be about $250 using their “in person service”. When it was all finished the charges were close to $500. This was clearly a case of “bait and switch” tactics, evidencing bad faith on their part. I’m done with using them. Inexcusable.

Last year, TurboTax charged me $160. This year, it's $370+, and I did ALL the work. Are they kidding me? They added on ALL OF THIS EXTRA STUFF that I'm sure I declined. But maybe I missed a checkpoint or two... I got ZERO live help... SCAMMERS!!!!

I have been using TurboTax for years. There have always been some problems because they do not make things easy for some tasks. One thing that I have always had some trouble with was entering my backdoor Roth conversion from my traditional IRA. This year, they have made this process worse. I had my 1099-R form downloaded from my brokerage account. But in the process, they asked me to delete the entries because they need to process it with two separate 1099-R forms, one for the withdrawal from the traditional IRA and one for the conversion to Roth. So, I deleted the downloaded entry.

Absolute garbage! It won't download, I have to run through the sign in process every 5 minutes. I have been buying this program for over 20 years. I am out! Can't even talk to support. I would give it a zero but the least is a 1.

I wish I could leave a 0 as a review. I will never use TurboTax again. No one in my family will use TurboTax again. None of my friends or Neighbors will use TurboTax again. Turbotax said I owed taxes this year and AFTER I filed I learned that I didn't owe anything. So now I'm out the money I paid the IRS and the money TurboTax charged me. What else is this company missing when they check over your information for "errors"? Buyer beware, file somewhere else. This company is a fraud. They WANT you to have to file so you have to pay them or the big bad IRS will get you.

What absolute garbage! Total rip off! Hopefully IRS will get eliminated and these thieves will get what's coming to them. I hope 2025 is the death of these thieves ripping off the U.S. taxpayer. You should be ashamed of yourselves, how can you live with yourself stealing from the taxpayers?

I paid $430 for full service for her to never respond and my e-file to get rejected. I then got refunded $30 and said do it on my own. They won’t refund the rest because it went directly to Ana ** the full service tax pro I had. She simply declined my calls. Now I have to do all on my own and I’m out $400!!! The picture is Ana ** on Turbo tax so if you're going to use turbo tax at least don’t match with her!!

I tried to use Turbotax for my taxes this year. When the forms were completed it stated I was all done and to submit the payment, which I did. AFTER the payment was submitted Turbotax showed the forms had errors. I corrected the errors and it kept looping me back to the same errors which did not show my changes. I signed out and tried several more times but got nowhere. I ended up going to a tax preparer. I emailed support to request a refund. They denied me.

I've used Turbo Tax for several years, but this year, I went elsewhere. I signed up for the Turbo Tax free tax federal and then you pay for the state. Lo and behold, I get hit with greedy mitts wanting $198. I'm a low income senior and they want half my tax return? NOT! Went to the IRS website and went to one of their free tax partners. Ended up using FreeTaxUSA. It was AWESOME, easy to use and it was -- FREE! I am so done with Turbo Tax and Intuit. Bye.

I paid $700 for the "Full Service" option because I was advised by the "professional" through TurboTax Live that the do-it-yourself product did not have the capability to file the appropriate form to capture a Roth Conversion. Turns out this is false. So $700 later, I had to get my financial advisor to walk the "tax professional" through how to do a Roth Conversion (this was after she skipped 2 appointments, with me and my advisor sitting around waiting for an hour before we gave up) and she still only did it half right, leading to a significant error in reported income that I will now have to have another incompetent "tax professional" file an amendment for. This is assuming I can get one to answer the chat that they are supposed to utilize for communication, as I've currently been ignored for a full week.

I have been using the online version of TurboTax and paying for it to do my taxes for years. This year, I made a couple of minor adjustments to my federal return, but they were not reflected in my state return. After paying to e-file my returns, an error check caught the mistake. However, the box was grayed out/disabled, and I'm unable to change it to reflect what I entered on the federal return. I'm also unable to go back and file by mail either. It says I already paid to have my returns e-filed. So, I can't go forward and e-file and can't go back and file by mail. I think they want me to upgrade to most expensive product which is totally unnecessary. Just fix your programming glitch would you?!!!!

I used TurboTax in the past and the process was easy and came at a good price, not anymore. DO NOT USE TURBO TAX. This year the cost rose significantly and the process was NOT easy. The app was chock-full of glitches and never ending security checks/log ins. I could have had my taxes done for half the price and a lot less bull crap. Not to mention it took hours and hours to do online. Stay far, far away from turbo tax. Give your money to a local tax preparer instead.

They were terrible to work with. We did not even end up filing and they WILL NOT refund our money they still took. I sent in 2 requests and they stated that if you even enter payment information they keep your fee.