Intuit TurboTax Reviews

I was using TurboTax to file a very simple standard return which should have cost $59. I followed instructions and paid $291.16. I realized this was too much and did NOT file my tax return. I then tried to get a refund via chat and telephone. I was denied. I can't believe that a company such as TurboTax that is well-known would not have a refund policy. I have received refunds from a variety of businesses over years. As a result, I have paid almost $300 for nothing. I filed my return with a different company.

Never ever use this insidious and malicious software! It tried to tricked me into paying over $800 last year, while my accountant helped me get $1500 back. I'd lose over $2300 had I chosen their nasty "service". I don't make a lot of money so this is a lot to me. This is beyond inaccuracy. It's a plot clearly. All they've been doing is misleading me and letting me paying more!

I find it a little disturbing that my 20 year old college student loses $197 of her $1,000 student tax credit to TurboTax which says it's free until, "Oh but you are getting the American Tax Credit and that is only available if you pay us for every return..." Don't market yourself as free, and don't steal Student money.

I used TurboTax for the first time expecting to be charged $117 for their fees. I just got my refund and was short $303. I have no idea where that extra money went and how to get refunded what they took. Unless they correct this problem I’ll never use this service again…

I filed my 21 year old college age son's taxes this year through TurboTax as I have done for the past 5 years. He only had a W2 and 1099Q - no other forms. He earned minimal money in MA where he goes to school and nothing in ME where his permanent residence is. He should have been able to file for free. The free option did not appear and I spent over an hour on the phone with TurboTax. The person I spoke to was in agreement that he should be able to file for free. TurboTax was charging us $59 for Federal, $59 for Maine and $59 for Massachusetts. Why should he have to pay anything to file in Maine as he did not earn any money in Maine. She advised me to file his taxes and then request a refund.

Turbo Tax is now charging a $40 fee for filing electronically if you use the deluxe version. I just completed my return and on the “payment” tab it clearly stated Federal e-file $0 and state e-file $20. On the very next tab it notified me of an additional $40 fee with no explanation as to why. I contacted the support department and was told, now get this, the fee is charged to deluxe version users since the return is more complicated and if I had used the basic (and cheaper) version there is no charge. Considering the Payment tab made no mention of the additional charge and no explanation of it exists, I find this charge totally unethical if not illegal.

I have been trying to get my form 3115 from my documents page and it is not listed. I called an agent and we worked for an hour trying to get my access code so she could use my computer and take a look. The access code that should be six digits kept coming up five digits. Her computer could not load my information. I have spent hours trying to use TurboTax for my first time and it has been nothing but a pain. Your software is terrible. It's unstable and it doesn't work. I will never ever use TurboTax again. What a terrible experience I have had. Not worth the money. Over a week to do my taxes and I was required to do an upgrade to Premier which I feel should've been included in my first choice of service. This has been the worst Tax service that I have ever been to in my 50 years of tax prep.

TurboTax is just one unit in the he panoply of scuzzy tax preparation firms available. Do you prefer a logical chart of fees and options or to have fees and options offered and even forced on you as you progress through the onerous task of tax returns. Intuit offers a game playing approach to getting your money. It feels like a cat and mouse game with you as the mouse. Corporate abuse of people in this fashion encourages us to treat each other poorly. Not good. Ease of use can be great…until it isn’t. Once it isn’t your life is not your own as you desperately try to reach something besides a BoT for help. Once you do, some agents (they call them experts) are so new, you may need to teach them. And again until your phone battery dies.

I've used Turbotax for many years, never had a problem until now. I filled out everything and actually filed my return, only to have it "rejected". When I checked the error message, I see the TurboTax package currently has a glitch which doesn't work well in reporting "Qualified Charitable Donations" from an IRA. TurboTax then advised me to hold my return until March 10th and resubmit -- the software glitch will be fixed by then. Why am I disappointed? Well, if TurboTax knew of this problem, their software should have told me to wait prior to submitting my return. It was a waste of time, and saving time is the prime reason I pay for TurboTax. Not warning me is the major irritation. TurboTax -- you're good, but you aren't perfect.

Avoid this company. This year, they forgot all of my personal information. I had to re-enter it manually. My attempt to import my W2 and 1099s either failed or imported inaccurate information. Had to input all data manually. Trying to correct their erroneous data was very difficult. What's the point of using software at this point? I ended up completing my return it by hand to avoid trouble. The instructions for cancelling the subscription are deliberately elusive. No chance of getting somebody on the phone.

I have used Turbo Tax for years and each year I pay from Audit Defense. I was Audited for 2018, 2019, & 2020 for my state. For the 2018 & 2019 Audit I was assigned a worker to handle everything. From the beginning of the Audit, I was not impressed with the timeliness of the correspondence. Once things progressed and they submitted everything, I received a response from the state that they were not accepting many the deductions I had submitted and that I owed far more money than I had thought. I reached out to the “tax professional” and she advised me to just settle it out and pay… and I trusted her. After I sent the checks to the state she then shares with me that I will also owe the IRS, which I did not know. So, I let her know I want to appeal and I sent other documents, per their request, as it was before any deadline.

I was supposed to get $497 and only received $385. It is my understanding that the difference is to pay the bank TPG Products. I have tried to contact them to no avail. Do not use TurboTax! They are frauds!

This is the first time I am filing with TT. They charged me over $100. When I try to file the taxes it declined so I was asked to provide AGI for my spouse for 2021 where she didn't work at all in W2. Even IRS don't have the info. While I try to talk to multiple times with customer service they all are not helpful. They simply denying to cancel my purchase since I have already filed. They should cancel the product if the filing is not successful. This is insane. The only option is to file dispute with credit card company.

While filing, I get all the way to the end of the Self File, and find that, because of an HSA, I cannot Free File. Ok. So they offer $39 upgrade to be able to file. There is also an option to pay for that with my return! That's Great! But then, I get ALLLL the way to the end, and I see that I am being charged $78. Not $39. I look at the itemization, and there is ALSO a charge for $39, to give you the OPTION to pay with your refund. I went back to the original screen where it gave me the option to pay with my refund, and there is no note that says there will be another fee of $39.

I purchased TurboTax Premier and installed on my computer. After installation my hard drive failed. I had to buy a new computer and installed the Turbo Tax Premier on my new computer and it would not work. So far I have filled out a refund request on the License Number three times. The first time I received no response and when I checked on status it said closed. I called customer service and they said to file another refund request which I did. I got a response this time requesting the same information I submitted on a new claim form. Three times and cannot resolve. I am now filing a claim with the State Attorney General's Office as well as the BBB.

I was charged $49.00 for ID Notify that I did not choose or want to purchase when I finished my taxes. I filed a complaint with Turbo Tax and was denied a refund even though I have not signed up for the ID Notify service and I do not intend to register for their service. I have been using Turbo Tax for years, but I will NO longer use your product or recommend it to anyone else. It's a shame that customer satisfaction is not a priority for this company.

I used TurboTax this year only and specifically because they say you can be eligible for a fee free refund advance, both my returns were accepted and they tell you that you can receive your money within 1-15 minutes after acceptance. You have to open a CreditKarma money account to get your refund which I did. Well it's been over two weeks and I still haven’t received my advance and won’t for some time because “there’s a delay”. The agents tell me they can see my money but it won’t be released due to a delay. So basically they scam you into overpaying to file your taxes just for the advance, which doesn’t exist. Thanks Turbotax, I really needed that money. If I knew there would be a delay I would have went with a different company that costs far less.

I got charged over a hundred dollars for a service that is supposed to be free. When I requested a call back the automated call back said they would not call back and I would have to go to another website to get help. They charged me for no reason and no way to have the charges removed. I will never trust them again.

Trying to charge money for the deluxe version instead of free one just because I have 1095-A form (marketplace health insurance) in addition to my W-2s, saying that it's because I have a premium tax credit. I have to pay $39 so I get extra $4 on my federal return, which comes out to be negative $35 for me. Ridiculous!! I can just go to irs.gov Free Filer tool and file my forms without having to pay for any kind of "deluxe" version.

If I had gone with TurboTax even after their "expert" review it would have cost me almost $1,000. They did not consider all of the forms I uploaded. Luckily I caught it and will get my full refund. Customer support didn't have a clue. They tried to disconnect me when I took almost 60 seconds to reply but they left me on hold for over 5 minutes. Very incompetent and frustrating!!!

I bought Turbotax software for my taxes last year. It didn't work because I had Windows 7. The Turbotax container doesn't indicate Windows 7 will not work. Their customer service indicated they could resolve it. I tried working with them until the last filing day and was forced to buy their online package. I requested a credit or refund for the price I paid for their store package. They refused to give me a refund or credit for 2022. I've used Turbotax for 10 -15 years, but will never use them again.

I printed my tax return using TurboTax after they were suppose to E-file my return. After endless hours talking to Turbo tax who said if I did not "download" their software from my computer, they were not responsible and could not help me. I purchased a "disk" and downloaded from a disk. Problem: Two years later IRS said they did not receive my tax return nor the tax balance that I had provided Turbotax with my banking (routing and account) information. This is after I had copied my complete return when originally filing with Turbo tax. All the information on their completed form was correct and I thought nothing more about it. That is until I received a notice 2 years later from IRS saying they did not receive our tax return.

We used TurboTax for years then went to TaxSlayer to save money, but after TaxSlayer lost all our input data we went back to TurboTax. It costs a bit more, but at least TurboTax has never, ever lost our data. We had a question about our taxes at one point and the live Chat person on TurboTax was available almost immediately and was able to help with the issue quickly. We have never had any of the problems listed by other reviewers. Our experience with the software has been great. The live support we received was just the normal live chat that is available online - we did not pay extra for support. It is possible that closer to April 15 they are harder to reach, but most of the year they are there very quickly.

I am about to leave TurboTax/Intuit after being a customer for more than two decades because they refuse to let me contact whoever denied my request for a refund related to the fact that they double-billed me for both the online and desktop versions of TurboTax for three years.

Turbotax wouldn't receive information from the CRA properly, would only copy a few bits of information at a time, and then enter the information some more than once. Received zero assistance. I can understand why Turbotax is not registered for google ratings.

The free Turbo Tax ad I received was not free and I was charged for my 2021 taxes. I messaged them with no reply. They then made a mistake on my state returns. I live in one state and work in another. They apparently according to my tax preparer, do not have a good record in filing state returns in that situation. So I had to have my previous tax preparer file a amendment with the state returns, both. I was supposed to get a much higher amount from my state. It takes a entire year and half to have someone check your amended return. So not only am I out the money I paid Turbo Tax but I had to pay my tax preparer, and I am not getting my refund anytime soon.

Filed my 2022 taxes. 1) They filed I didn't receive a stimulus which I did. 2) They said to take tax bill out of my tax return which they do not make clear that they will charge 40 dollars for. So my 63 plus 49 I ended up paying them over a 100 dollars and when you enter bank account information it's not for the IRS it's a 3rd party company that's now got your information. I would suggest using a tax person and pay a little more. At least your information is safe. Never again will I use Turbo. Crooks. No wonder they got sued!

I have been a satisfied Turbo Tax customer for years. However, my daughter recently filed her return with Turbotax online and was supposed to receive a refund from both federal and state. After 9 weeks and still no refund, and many attempts to contact Turbo Tax, I've decided to file a complaint at the Better Business Bureau and also a Consumer Complaint with USA gov't. There is no option available on the Turbo Tax website to write an email, the only option for Contact Us is an 800 number. After spending several minutes trying to get past their robotic voice assistant, it finally connects you to a number where you remain on hold until you can no longer put up with it, and hang up. I will no longer use this company, and highly recommend to other customers to follow suit.

Good morning. My name is Shearry **. The reason for this complaint is because for a couple of years I have used TurboTax for a couple of years and up to this point I had no problem with them until now. On April 9, 2022 I filed my taxes with Turbotax and I put the correct information on my taxes. Unfortunately, during this time, someone filed taxes under my name and social security number by putting false information i.e. I'm married with a child and that's not true. They took my money from my refund without my consent. At the same time, they didn't send my full refund. I'm very disappointed with Turbotax and this is why I'm filling this complaint. Is there anyway you can help with this situation? Thank you so much.

I've used TT since the beginning. Then came the Online version. Found questions often misleading, causing me to have check the wrong box regarding the 3rd Federal Economic Relief payment. Then got letter from IRS asking for payment of $2800 + $7.50 penalty. Contacted TT Expert for help. After a 30-40 minute chat, he finally admitted that he was referring me to the FREE IRS Tax Advocate! I feel gypped! In addition to this specific incident, I want to point out that throughout I was distracted from the task at hand by constant pestering for upgrading level of service. Also, in the old PC version I could flip over to the actual IRS & CA forms so I could see the actual implications of choices made in the answering questions.

So you guys are deducting $295 out of my bank account for your services. My taxes have been processing for four months now. You can’t get a hold of the IRS but you guys can’t do anything to see if they have a problem with my taxes because they’re not always sending out letters. You guys are my tax people for what? You guys can’t do anything to help me. Why do you guys charge for something and you don’t help people? Your company is useless. It is just a fraud for money. $300 and you guys can’t help me. What a shame. I hope your company with the lawsuit really gets fined because you are false advertisement and your company does not stand up to what it says. Useless, fraud. $300 down the drain for what and you guys can’t help me when the IRS doesn’t answer their phone. Wow.

I picked up Turbo Tax Deluxe (disc version) at a local retail location. My hope was that it would live up to what was advertised and what I had heard about the product. I wanted to be able to efile my taxes AND to make it easier in the future. However, this was not the case. When entering my information into the software, I noticed that when it asked for the AGI, the software would change the amount that I entered. I had not used tax software previously and entered the amount as it was on the forms from the previous year, which was also submitted to the IRS. So, after I tried to efile, I received an email and text that the return was rejected by the IRS. I followed the instructions that were provided and found again, the software would NOT accept the information I entered.

Charging college students a minimum of $60 when most of us are not working due to full time at school seems completely unreasonable, especially with the removal of the IRS free file program. Your "free" program should list right from the beginning that if you are a student it will not be "free" - instead it waits till you put every single detail in, and are about to file to tell you that actually you have to pay for the deluxe package. And on top of this, for the first time I have seen, you also are charging an additional $49 for filing to my state (IL)? So the $60 including basically nothing, even though in previous years it covered both federal and state? So not only did you decide to get rid of your free program meant for individuals like me and other groups, you also decided to make it even worse by adding a fee that almost doubles how much it was to file in the past. Absolutely repulsive behavior.

I have used TurboTax happily for over 10 years. Filing my taxes for 2021 was a whole new experience. The explanations were few and far between. In one case when I was in the income section, a blank line, like a photo of a line from the actual tax form showed up with no descriptor other than to say to enter my last year's tax refund (didn't say federal or state), and when I did the review of the document that amount had been labeled my county property tax refund (which it wasn't) under other miscellaneous income. When I put in $300 for charitable donations allowed under the standard deduction, it said it would ask me more about them later which it never did, nor did it ever explain that I didn't need to provide that info. It also never gave me an opportunity to enter my contributions to my Roth IRA for the Retirement Savings Credit. Of course, they make you pay before you review your final documents and by then you cannot clear and start over.

Ordered all of the free versions for filing taxes knowing at the end they would charge me in one way or another anyway. Yes, I was charged, fine (I guess...even though everything was "free"). Premium Services were added on and could not be removed resulting in an additional $44.99 of fees. Contacted Customer Service five different times and in different ways, whenever I'd get on the phone after waiting 20-30 minutes they would hang up when I answered or no I'd sit on the phone hoping someone would answer me, which they did not. Pretty sure TurboTax should be in a ClassAction Lawsuit based upon their shady practices. Steer clear.

At 8:10 pm Eastern time, I experienced an extremely rude Turbo Tax advisor who also was ignorant. Supposed to be helping people - not berating them! I will not ever use Turbo Tax again and I have been a 10++ year customer. Luckily I have a call into a competent tax advisor who felt sorry for me and my situation. He said that Turbo Tax definitely gave wrong information and whoever it was that I talked to should not be doing taxes at all. I would give a negative star if I could. I was shocked that Turbo Tax employs such undignified people. I will definitely be taking my business elsewhere.

You’d have thought one W2 and one 1095A (the Healthcare Marketplace report) was simple enough to qualify for free, but NO – it costs $69 to file Federal and State with just these two forms (versus $15 FreeTaxUSA.com which at least is upfront with their $15 for filing state).

Have been a TurboTax user for 35 years. This year discovered that transfers to the State program leave something to be desired. Turbo Tax expects you to know the state tax law and make manual adjustments. When contacting the helpline, the representative who was an Enrolled Agent confirmed it was the user of TurboTax that had to make adjustments for many differences between Federal and State and sent me the Franchise Tax Board's instructions. So, one must know the California tax law to be certain their state return is correct.

For so many years I have used TurboTax! I have told friends and family to use TurboTax! And they have. NEVER AGAIN. I FOUND THAT MY SON WAS CHARGED MORE THEN I PAY, For an account that should absolutely be FREE! He has minimal income? I am so disappointed actually. They are borderline criminal! I will NEVER USE THEM AGAIN and will inform all they are not to be trusted! If you are doing Taxes run away from TurboTax.

I bought a 50$ disc & when I filed my taxes I was charged an additional 70$ for the service, when your company claims NO additional charges. I emailed the company & attached a picture of my receipt & received a email back stating that I would receive a refund that was TWO WEEKS ago...

I am completely blown away by the incompetence going on at TurboTax. My wife and I signed up for the "Full Service" return that would supposedly provide us with a tax preparation expert to help us file taxes for my LLC business and my wife's Social Security Disability 1099. We were first connected on the phone to a woman who was only there to explain how to upload documents to their website. Okay, cool, that seemed unnecessary but I guess for a first time internet user it would be helpful. Then we were connected to a woman who walked us through uploading all of the documents that our tax "expert" would need. We uploaded everything and were assigned a woman named Malissa who would prepare our taxes, and we were told she would be in touch.

I was on the phone with Customer Service for SEVEN hours yesterday and that was one of multiple days on the phone or chat with Turbo Tax Customer Service! I have had a horrible customer experience with Turbo Tax this year and I am speechless at the lack of Customer Service! I was told by Customer Service the 8915 F form would be available 3/25/2022 and it wasn’t. I spoke to Customer Service on 3/28/2022 and was told the form would be available 3/31/2022 and I “would just have to wait”. I tried to file my taxes on 4/1/2022 and was unable to do so because after countless hours in chats and on the phone with Customer Service, the 8915 F form is still not included in my tax return.

I bought a Turbo Tax (TT) Deluxe version from Costco, toward the end of E-filing, TT forced to pay for their "premium Service" costs $45 and double charged (1 from my credit card and 1 deduct from tax refund) my E-filing for CA state ($25 x 2). I spent so much times try to skip these extra charges options but no way out. At the end I have surrendered to TT. This is SCAM from Turbo Tax and I want people thinking of using/buying Turbo Tax be aware of their SCAM business. And I am seeking more ways to disclose their SCAM.

After multiple years as a client I tried calling customer service to resolve a $15 overcharge. After 30 min on the phone I was told I had no choice but to fill out an online form and there is nobody I could speak with directly. Horrible, slow, untrained service rep. Simply terrible customer service where they take their clients for granted.

I have been using Turbotax for the last 5 years to file both my State and Federal Taxes and up until this year, it has been an alright experience. I say alright because you really need to look beyond the large bolded letters on their website/app and read the fine print. To start, the term FREE is conditional, wherever you see the term free, there are attached conditions. If you expect any excellent customer service, you are going to need to pay for it.. I get that and that's ok.

The filing process was easy BUT their computation of my return was a HUGE mistake. I ended up with $2800 less than they calculated. Long story short: IRS told me Turbotax put my 2021 Stimulus money in the wrong place on the return. Line 30 is for people that never received their stimulus money. Turbotax put my money on that line. That is just a very stupid mistake on their part. They should have known that. I want a refund from Intuit for their fees they charged me but I can't get to talk to anyone there.

I paid the extra $114 for a live "tax expert" and was seriously disappointed and frustrated by the service I received. I had to talk to 2 people before I could get my answers halfway answered. Even then I still had to go to the IRS site to verify the information. Please don't waste your time or money on upgrading. All they do is literally copy and paste information from the Help pages or from the IRS website. Basic Turbo Tax is great, but this other service is a scam.

When filing my 2021 taxes earlier this year, I selected every option TurboTax presented on their website as an add-on service for an additional fee. I have followed the same process for years. Instead of using any of the many free options, I believed it was the responsible strategy to have expert, personalized assistance for something as serious as dealing with the IRS.

I've used turbo tax for the last few years because I've found that for the price, they make the process as easy and helpful as possible. However, for this most recent year they sent both of my returns (federal and state) to the wrong account and the process to get this resolved has been a nightmare. They contract this work to a separate company (Tax Products Group) which informed me that this has been happening to a lot of customers. What's frustrating about this whole experience is that it is hard to talk to someone with an understanding of the whole issue - everyone seems to have a narrow view with no accountability. I don't know where my return was sent, I don't know if it will be reissued, and there's no one to turn to because all you're given is a phone number and an email address for TPG. Intuit deflects all responsibility and because of that I won't use them again.

Bought the $119 version of Turbo tax which includes live help. After working with 3 different experts, the third one finally was able to fix my tax form problems. Get more qualified tax experts that know what they're doing!

I filed my 2020 tax return in time to qualify for the Golden State Stimulus in 2021. I have a receipt acknowledging that the return was prepared & filed, including an order number. When months went by - past the outside date of expectation for the deposit - I contacted IRS, CA, and Intuit. The return had never been received by either, and Intuit & Turbotax, despite the order number provided me, said they had no record at all. I was, however, able to access the completed return, which I sent to Sacramento with an explanation. To no avail. Turbotax cost me $600 that I deserved from the Golden State Stimulus.

I have always been able to use free versions of programs to file my taxes. Since Credit Karma had changed its name, I decided to try TurboTax instead this year. At first, I was impressed with how easily it was to just drop in all my forms, however, it quickly became a nuisance when I had to keep reviewing the documents and it wouldn't save my changes. There was some kind of glitch about how they were imported that took forever to find and fix. In the end, it actually took me much longer than if I had just done in manually. Then I got to the part for the Educator Expense Deduction. As a teacher, I have always appreciated this part of the taxes and have never had a problem inputting it, as it's a simple entry. However, Turbotax informed me that this is not included in their free version. FOR AN EDUCACTOR EXPENSE CREDIT! Teachers already are undervalued and underpaid in this country, and upgrading would have cost more than the credit itself.

First of all, I have used Turbo Tax for at least ten years and never had issues until last year. I paid for the complete tax coverage for 2021 and I called into the call center which took hell on hot water to get a live agent on the line. Once I reached an agent, they were rude, poor listening skills, and not very proactive on getting me to a tax specialist and resolving my issue. I had to call in several times to get the answer to my tax question. I should be refunded for the difference of that service because the issue is still not resolved. I overlooked it and figured maybe it happened due to under staffing and high call volumes. However, the Mexican young lady that I spoke to on Feb. 13th was extremely rude and unwilling to assist.

Two years in a row now, Turbo Tax has made me pay back my stimulus payment due to their inadequacy. Every third page is an advertisement. Now, I must say I have been a loyal customer for over 20 years, the last 2 have cost me over $2,000.00! I have a qualifying dependent, for some reason, if I won't upgrade and pay them the additional $65.00, when I filed, my dependent was deleted, AND they doubled my stimulus payment. Hmmm, sorry Intuit, done.

Turbo tax has been my tax app for years until this year - bottom line - getting ready to e-file after two hours and it’s $197! No way to change my options, so I had to redo my taxes with another company - very disappointed this year with them!!

Even though I was using the free version, TurboTax hit me with several surprise fees at the end. While they market that there is a free version, I would be surprised if very many people ended up not having to pay for using the service. There was a state fee that came out of nowhere at the end that I did not have to pay for last year. TurboTax is easy to use, but, in the end, they used me.

The online version has limited ability to change fields that are imported. They imported a field from a previous year I hadn't filed. I couldn't change it. I also couldn't determine whether the return was valid until I printed it. That forced me to pay for it. That's when I found there were problems in the return. It's a trap. Now they say they won't refund me because the guarantee is only for downloaded products.

After six years with a simple income, I have normally spent 45 minutes at Turbotax to e-file for free. After being railroaded into appearing to have to pay $39 this year, when I approved that amount they took out $78 instead. THIS E-FILING SHOULD HAVE BEEN FREE. I don't blame you if you don't believe what happened next.

My initial return from TurboTax was incorrect for both state and federal and I paid for the self-employed version. When I called customer service to make sure a scheduled payment did not occur based on the incorrect return, I was placed on hold for 30 minutes and then hung up on after the rep understood what I needed help with. And now I’m left still to deal with the scheduled payment.

I want to leave a review because TurboTax got me out of a jam. I efiled and my return was rejected because I gave the wrong pin number. I was able to use my adjusted gross income from 2020 and I could still e-file my return and it was accepted by the IRS. I am happy.

I received several emails from them before I attempted to file my tax return that my refund would be a certain dollar amount! Since I used them twice to file tax returns I ignored the emails, believing they were simply sent in error. I started my return a few days ago but didn't finish because I was waiting for my state return to be completed. Today I received an email that my federal tax refund is $2*** however when I signed into to complete it and attempted to pay for the service using the refund, the response was I'm not getting a refund! This company isn't to be trusted and I hope it will be investigated for their fraudulent business practices!!

I did Intuit Turbotax online as I have always done, when you start doing the return you always have to put in how much money you are going to spend for what level of service which was $78.00 for our household. When I got all done with the taxes they said that I could file for free so I thought they would refund the money that I did pay. It was not refunded and apparently I will not get a refund as I called to talk to an agent who sent me an email and said my account was closed and I could not get a refund. How can they tell me that it would not cost me any amount of money but still take my credit card to pay for it. If I use it next year I will check at lot closer. They talk out of both sides of their mouth. I will notify other people I know that you do not honor your word. Very dissatisfied. All they want is our money not being responsible.

WEll IT'S NOT SO - Turbo tax advertises that the efile feature taking a few minutes.... Well it's no so... after driving license copies uploaded and last years adjusted gross income and a series of other things .... One week later and about 5 to 8 tries to efile my return it didn't happen. So I simply FedeX'd it in .. On try and $12.95 later the return was in. Use FEDEX. Don't waste time with Turbo Tax. Why not call it what it is - inefficient and basically time wasting and useless combination of Government Bureaucracy and Intuit "Happy talk" .... I want a refund for the days spent trying to efile .... See if you can HAPPY TALK THAT!

Took a while waiting to be assisted but had to go lay kids down. Shortly later I actually get a PHONE CALL!!!! I hurried up and hung up, five kids trying to sleep. They call back AGAIN! I'm going elsewhere. That's harassment!!! Thanks so much for making sure my house couldn't sleep, obviously if I was able to talk or still wanted assistance I would have called or not left the chat idiots!

TurboTax charge me $179 and refused to issue a refund even though I didn't use their services. I've been using TurboTax for the last 2 or 3 years. This year I started the refund process, TurboTax maliciously fool and showed me that I'd get $2500.00 from NY State refund. Then after I paid $179.00 for their service, that's when they showed me the real number which is that I had to return $1900.00 to NY state. I reached out to TurboTax by phone and email, they refuse to issue a refund. They are very malicious.

WOW, wrong. Been using TurboTax for years doing my kids' taxes. This year 2021 the Federal were easy. But I live in Iowa and they tax you on previous year federal refunds. This year TurboTax forgot to put in the federal refunds on the state returns, i processed and they checked all forms to make sure they were correct, everything was right and no mistakes. So I e-filed and made copies of them, I thought the state refunds seemed a little high, but the reviews said no mistakes, then I started getting calls from my kids that their state refunds were less by 2-300.00, so I looked at the letter and right away I found out that their 2020 federal refunds were missing from the state returns.

I’ve been using TT for over 15 years. They used to have great customer service and rock solid software. The last couple years have seen this company go to garbage! Software is buggy and not ready for distribution. They don’t care to fix problems or fix them in a timely manner. Customer service is none existent. I called 3 times and first time the lady just hung up on me after saying she can’t figure out why her software doesn’t even work. Second silence with the person on the other line making noise. Third just to voicemail? How does your software have a bug where it can’t support two mortgage interest entries? I mean that’s like tens of millions of people! Horrible! Go with someone else if you can.

My Experience with TurboTax phone and reps.

I have been using TurboTax for several years, no problems. This year for the first time I applied for the refund advance. The advance required you to open a spending account with Credit Karma. Because I was in a desperate situation, I opted to open up the account, because according to TurboTax, I met the requirements. The ad state “most taxes are deposited usually within 1-2 hours". It’s has not ever deposited in 1-2 hours, per a TurboTax Representative. But they use these words to draw people into a falsehood. So now I have my refund going to this stupid credit karma spending account, when my refund for the past 10 years have gone to my same bank account.

I did my taxes with them as I do every year, and then out of nowhere Turbotax was like, "You’re done, now all you need to do is submit your payment, and we will submit your taxes to the IRS." I submitted my payment, and then Turbotax took me back to the beginning, and they took the amount that I was supposed to get way down, it went from $9000-$1000, and I could not understand why. I paid $250 with them, and I tried to contact them to let them know that I did not submit my tax, due to I don’t know what they did to my taxes. Turbotax told me to put in a claim online, and it will take seven business days, they close my claim without even looking at it, and I wasn’t able to talk to customer service over the phone. They sent me right back to the website and told me to go there, and of course Turbotax was no help online, nor over the phone.

This year, to be able to designate an RRSP amount as a Home Buyer's Plan repayment, the price tag on the return went from $70 (couple return) to $140! In the middle of the process, without any warning, it simply said that you can't continue with your current option, switch to premium. I believe that's a total rip off and I would have appreciated a warning from the start based on the information in the prior year returns (I have filed with them for more than 5 years and my situation has not changed). They are losing a customer for sure.

I've been using the free TurboTax version for more than 6 years, but this time they said they were not joining IRS so I decided to keep using it even though if I had to pay because it has been great with my tax return, but sadly, this time they messed up with my Federal and State Return. For some reason some Charitable Contributions I never put there were added, so I filled without being aware of it and now my state return is messed up as well as my Federal. State has rejected it and I guess I have to amend my Federal after all. Their software is having lots of glitches so I will not use it again in the future. I have been trying to contact them, but it's almost impossible to get someone to talk with. I ended paying $160 for such bad results. So disappointed!

Chose the option to have the $20 fee for the Maryland State eFile deducted from my refund, but my refund was charged $40. I contacted Intuit and had a very unpleasant experience. Intuit refused to admit that I was overcharged by $20 and told me that they would send me a one time goodwill gesture of $20 via a check in about 8 weeks. I even provided all my receipts which clearly showed that the eFile for the Maryland state was $20, not $40.

Don’t waste your time tracking your federal refund if you chose to have Turbo Tax’s RIP OFF fee deducted from your return because it’s not the date YOU will be receiving the refund but the date TURBOTAX receives the refund!!! 1-2 BUSINESS DAYS AFTER that date is the date you will receive the refund!!!

Turbo Tax is not free in any way. You think you're clicking on a free version, but somehow you end up paying $80 in fees. Then they try to take another $39 fee JUST SO YOU CAN PAY THE OTHER FEES USING YOUR REFUND... It all just feels like a scam.

Do yourself a favor and do not use this service. It is ridiculous to navigate, slow, keeps pressing you to upgrade - just about every other screen is an upsell...that you have to respond to! Its functionality is lacking - asks for your email at the end and tells you to back to personal info to update, but there IS NO FIELD for it!! And you cannot proceed beyond loop. Just plain awful. Wasted an hour entering information into their product only to get nowhere - and would recommend to anyone - STEER CLEAR of this useless "service".

Turbo Tax does not have a warning that they cannot file electronically if you need to use IRS Form 8915-B "2017 Disaster Retirement Plan distribution". The company has been unresponsive in demands for repayment for a faulty product.

Charged me for services I didn't want or need, then charged me again when it was time to file. I had to pay to file on top of what I already paid them. So, basically, they told me I needed to purchase their software, because I had unemployment, but I didn't. I chose NO. I received no unemployment benefits for the year, but the software was convinced I did anyway. I think this was a bug having to do with the fact I did last year, but not this year and it was trying to carry over information and autofill forms. I bit the bullet and paid for the software, because there seemed to be no way around it, but then upon filing they said I needed to upgrade to deluxe. Mind you, the only income I claimed was my W2. This was going to cost me another $39 to upgrade, on top of purchasing the other software already.

I decided to use the "free" software by Turbo Tax in 2021. After processing my electronic return, they sent me a copy of the return and a thank you letter. After a number of months and not getting my refund, I called the IRS. Turbo Tax did not file my return. So, I tried to call Turbo Tax, they would not take my call because I wasn't signed up as a "supported" user. I was told to log into Turbotax.com and deal with my needs. I logged in only to find that Turbo Tax has dropped their "free" program and my login was no longer functioning. I've purchased their product in the past, can't say I would ever do that again!

Wonderful software. I use it and get the maximum back each year. The only issue is that I wish TurboTax were more upfront about pricing. You only get alerted that you have to upgrade to their paid services *after* you've completed your taxes and have invested that time. The pricing structure needs to be more transparent from the get-go.

Purchased TurboTax Deluxe at Costco just in case. Took 15 minutes to load on computer. Spent FOUR hours tediously going through all the steps. Getting near the end in review it has me living in a different city??? Additionally added incorrect information. Many questions did not pertain but wasted more time. When you contact them for online help They want add'l $ 49. And for $45 they guarantee the results. And professional tax consultant will cost $ 149.00. What a SCAM. So I finally finished it after 4 hours. This was worse than the Driver Safety Course online. Sent it in by E-filing. DONE GREAT. The next morning BOTH the State and Federal were rejected. Go back into your account and download the latest updates. But I did that yesterday when I began. Another 15 minutes. Back into the program and it starts asking where you live again. SCREW this. Glad I got it at Costco and returned it. DO NOT WASTE YOUR MONEY OR TIME...

First I started with Free plan because I have super simple tax filling for 2021. In middle process, they requested to take Deluxe plan ($39) if I want to continue. I took that plan and on the end they ask me to pay more $39 if I want to send file to State and Federal taxes. If not, they will delete State taxes. Isn't it a fraud software with cheap tricks??

After 2 hours on the phone with Turbo Tax, I got nowhere. Four hours of entering info into the program and all gone, this happened 2 years ago also, while the cust service rep was understanding, she could do nothing, it is a glitch with Windows Defender and the public has to pay the price not the programmers who could care less...

I tried using TurboTax free for a simple return and they would not do my taxes for free because I had unemployment income. They wanted $119 for their extra service. I ended up using a different tax service for free. I don't mind spending extra money for extra work but my tax return can be easily done on paper.

Do Not Use this service. Refunds are sent to Santa Barbara Tax Products Group (SBTPG) and then they don't deposit them to your account. IRS says they issued payment and you need to follow up with SBTPG. You can not speak to anyone there or submit requests. I feel robbed and not sure who I can talk to legally to recoup my refund.

Absolutely trash company. They do not care about their customers and they treat you like absolute garbage if you make a mistake. I will never use this company to prepare my taxes ever again. They are also not free like they advertise, they are forcing an upsell on every customer. In addition they do not allow users to leave a review of their website. They force you to use their site to prepare state taxes and then refuse to let you throw it away forcing you to pay for your state taxes when your state website can do it for free.

Don't use TurboTax, I used them for 6 years, but this year my extension got rejected and my check also, they never notified me or tell me about it, then they submitted my taxes and also didn't notify me it didn't go through, I received a $1000 penalty from IRS because they didn't submit my files or notify me of rejection, by the way rejection was their fault also. I called them and they said they will refund me, then they emailed me that nothing they can do about it. So basically they charged me 200 for submitting my taxes and they failed, because their system is not good, I ended up paying a $1000 penalty to IRS. So Basically be away and go pay your next door CPA to do your taxes. By the way garbage customer service.

I filed my taxes on time submitted it even with that high $120 fee for self-employed, which I had to pay even without having my return processed. I thought everything would be find, now I know TurboTax is a headache. It's been a never ending horror story. The next month after I submitted just one return, I was told a duplicate return was submitted (that's 5 weeks later), but how, since I hadn't been back into the system. Long story short, it's almost 2022 and I still waiting for 2021 to be process because of that duplicate return that TurboTax had to have submitted.

I paid TurboTax $108 to submit my federal & sate taxes on May 17th 2021 (deadline), but the submission was rejected because my beginning amount from the previous year was flagged as incorrect. I tried to correct it several times, but it was rejected again and again. Finally I gave up and did my taxes by hand and submitted them by mail. I requested a refund from TurboTax, but it was denied. I made a second request and it was again denied. I replied several times to their emails reminding me to submit my "unfinished" taxes with further requests for a refund, but they did not reply to any of them. Finally, I submitted a complaint with the State Attorney General's office, but nothing ever came of it. Bottom line, TurboTax took my money but didn't deliver the goods. Not cool.

Expected TurboTax to make amendment through their customer base and never received the corrected senior standard deduction. I was very disappointed in their lack of follow-up. The program used $24,400 and it should have been $24,800.

I bought the product with live help, hoping that when I use it to prepare my tax returns and encounter issues I can actually get some help to figure out what went wrong. After I spend many hours inputting information from 1099s and K-1's alike (which I keep wondering why in this age of AI and OCR why couldn't TurboTax let its customer drop the pdf and do the entries for them). When I arrived at the stage of review, the system keeps giving me some nonsensical errors in one state return and asks me to fix them. I called the live help, I then talked with about half a dozen "experts" in TurboTax. None of them had the slightest idea why the errors came up and even less on how to fix them.

I have been using Turbo Tax for more than 20-years. I have my own business and the home and business product has normally been a great help with my taxes. However, this year after completing all the forms, reviews, etc., I was blindsided by Turbo Tax when I wanted to file my taxes electronically. It had to do with getting a PIN number. The directions were so poorly written that I was forced to print my forms and submit my taxes by mail. Then, later, I started to receive threatening emails from Turbo Tax about not filing. I was extremely frustrated by not being able to finish my taxes.

I filed my taxes months ago and figured everything for be fine. I was told returns in my account in 14 days, that turned into 21 days, turned into over a month before my money was not direct deposited into, a thing I paid nearly $200 after I basic filed everything then at the last screen was forced to after they greyed out the free filing option right at the end, a move that should be illegal, but instead given to some other company, TPG, that then claimed they sent it to my bank but the deposit was rejected, a thing my bank has no record of, and that they sent it as a cashier's check. When I notified Turbo tax they basically told me it wasn't their problem, though of course in a very round about way.

How I see a tool like Turbotax is given its digital nature, it's able to cross reference inputs you may have entered incorrectly. For example, if you have two scenarios where it asks you for your property tax, it should either not ask me twice so as to prevent me from entering in incorrect information or it should pre-populate when asking for that information again it to allow me to check I entered it correctly. It's these kind of values that makes using a digital tool helpful. Unsure if the platform was making updates but it failed to do so in my 2019 return and now I'm being audited. When asking Audit Defense if I can refile due to the error, the representative in that service (separate company by the way), he said I couldn't and really only could either pay the fines or proceed with the audit. So if I had not used Turbotax to file and just used paper filing or purchase Audit Defense, I would be in the same situation I am now, figuring all this out by myself.

I had to wait months to write this review just so I could have a level head about it. I've used TurboTax Online in the past and had no issues, but this year they put me through the wringer and I will NEVER use them again. I was led to upgrade from the free version to Deluxe for my Federal Return, which I did and submitted. When I went to do my state taxes as normal, it was forcing me to continue in Deluxe and since I had already submitted my Federal, I was unable to change back to Free.

I wanted to file my taxes with them, I paid $185 and waited for a CPA to tell me what to do, so I got a call from one of the CPA that's working for them, and she didn't know anything about anything, and all she did was referring me to online articles to answer my questions! It felt like she was not a real CPA. I decided not file with them and hire a real CPA. I asked back my payment, and they refused to pay it back, just like that. My advice for anyone is to stay away from this company. It is no more than A BIG SCAM!!

I have used TurboTax for the past several years. I am NOT a tax professional, yet every year I end up having basic questions that I end up knowing more about than any TurboTax "professional" I speak with, after about a half hour of research on the IRS website. This year, TurboTax screwed up my home mortgage interest deduction. I did a straight refinance of my home mortgage in 2020. TurboTax added the two mortgage loans into one total mortgage, without alerting me, and then based on that total amount capped my total deduction for interest paid in 2020--without alerting me. All of this is based on my own research and it's impossible to get a hold of anyone to verify, but based on past history they wouldn't know more than me anyway. Now I have to file an amended return, and if I do that through TurboTax, I'd have to pay. No thanks. I'll be doing my taxes elsewhere from now on.

DO NOT opt for the Intuit TurboTax card! I have had the most horrible experience trying to get them to close my account and mail me a check. I have spoken with 6 or so different customer service reps either by phone or by chat and every single one of them has given me a different answer. I've been hung up on and lied to. With this card you can only withdraw money from an ATM in $300 increments. And there is a limit to how much you can pull out a day. You can go to a bank and use as debit to withdraw all your funds. This is a total nightmare!!!

I know Turbotax is a great company. I have been with them for too many years. But this time something is not right, because I been waiting for my Tax Refund for almost 4 months. Can anyone tell me what should I do next? I am so afraid that an issue for the future filing. Thank you.

I purchased TurboTax software to file my taxes. The software didn't work at all. It was not functioning as it was supposed. I couldn't use it. I asked for a refund of $86. They said I wasn't happy so no refund. Case # **. Meanwhile, they said 60 days Money Back if you are not satisfied. In this respect, I have to purchase another different software to file my taxes. Beware of their so-called 60 days money-back guarantee. When filed for a refund their system said an email has been sent, it never sent anything. I waited for 3 weeks to track the refund. Little did I know it has been denied. Scammers Scammers, stay away from them.

I filed my taxes several months ago with Turbotax. The IRS is way behind in doing taxes so my refund is delayed. They sent an email to me a few weeks back saying since my refund is delayed, they will take payment for their services directly out of my bank account. I called them and tried to reason with them since the IRS was behind with covid related things such as economic payments that they will get their money once it is done. I couldn't believe their lack of any reason, humanity or shame. They hid behind their company policy. All they kept saying was it was in the agreement. That may be but it is hidden in pages and pages of legalese and it was more related to if the refund taken not delayed.

Went into my checking after being told I was not being charged because my refund was less then their fee. They then reduced the fee by 15 dollars less than my refund and went into my checking and took money...Total thieves. Do not use Turbo Tax.

I had used Turbo Tax for 8 years. This year, for a simple 1040, I paid $110. The company is aware of this as their "experts" on a community forum have acknowledged that there is an issue with their software. I can not file for charitable contributions due to this error on their part. Even worse, I can't file either return because of the issues. I can not speak with a representative (I can only access the "community support") as I need to spend more money to talk to a human. I am going to file my own taxes, which I should have done in the first place. I'm done with them, I'm not paying and I am fighting the charges. They are awful.

Turbotax is a scam. I just completed my taxes (basic return), refund both state and federal. I was automatically upgraded to $90 federal fee and $50 state fee. I can live with the fees. But the $39.99 fee to pay the $140 fees is a money grab. Turbotax does not give an opportunity to pay the fees by credit card. Turbotax just wants the $40. I will not be using them again.

Intuit Turbotax reached out to me on Facebook and helpfully resolved the issue. I am updating to 4 stars because the product is excellent but this situation was extremely frustrating.

Started using an accountant, need access to my previous tax returns only to find they refuse to provide it because I didn't use their product this year. I find this to be holding my personal data hostage, which is against the law. I own a company now and will never use this or any of their products and will recommend to everyone I meet to do the same. Also the websites claims they have a 5/5 customer rating, that's a flat lie, BBB rates them at 1/5, this website 3/5, so they are inflating their own numbers. Any way you look at it they are out for themselves not you, and will punish you for leaving, this company does not act in good faith to its current or previous customers.

I've been using Turbotax for over 10 years and have had a reliable and easy way to file my fairly simple taxes. All this went down the drain when trying to prepare the 2020 return. There was a clear bug in the state return, which I completed at the end of March. Spoke with several people from tax support - nobody had any idea what is wrong and gave me the advice to sit and wait. Rollover to beginning of May, the issue is still unresolved and Turbotax has no recourse to resolve the problem. I spent over 1.5 hours on the phone and tech support is not able to resolve the issue. The best advice they had "why did nobody open an investigation". Complete and total fail.

I have used Turbo Tax for several years and didn't have a problem until this year (2021). The online service made errors in my Federal tax return for 2020. My refund was withheld for two months and then when I received it, it was only $147...much smaller than the refund amount that Turbo Tax reported. I received a letter from the IRS a week later, stating that a miscalculation was made on my 1040SR which affected recovery rebate credit. I have tried several ways to report this to Turbo Tax but it is impossible to reach anyone. I will never use this service again and will alert others that Turbo Tax does make errors.

They advertise free returns but keep forcing you to switch to more expensive packages anytime you try to enter info more complicated than your average high schooler tax return. Frustrating, if expected. The final straw though was when they wanted $40 extra for the convenience of having them take their ridiculous fees out of my return. I never had to pay extra for that in the past. It's sad that they are comfortable robbing people who need their returns the most in the middle of an international crisis.

TurboTax did my taxes for me this year. Now being that I'm on disability and only worked a couple of weeks before COVID-19 started I was not sure about filing. But TurboTax employee doing my taxes got me the disability credit and assured me of a 538.00 refund. Now today IRS says they adjusted Turbotax's work so now I'll receive $0000000. Thanks for your Guarantee of A accurate AND TOTAL REFUND...

STAY AWAY FROM THIS PRODUCT! I paid for my 2020 taxes, but when I went to file a few days later, they had no history of my account. Not only this, they had no history of me paying for my 2020 taxes and NO HISTORY FOR MY PRIOR TAX RETURNS THAT I FILED WITH THEM SINCE 2017. It's as if I never existed in their system. I now have to start from scratch with my taxes. I've spoken with Customer Service several times, and I've emailed, and all to no avail. They even denied my request for a refund for a service that they never offered! Buyer Beware with TurboTax!

I've been using TT because of its high UX and the fact that I can upload tax docs into it, etc. This year it was a ghastly experience, with a lot of hang ups where I had to keep asking my financial advisor what the heck TT was looking for. Interestingly, she uses it as well and had the same feedback. I wonder if their free version is cannibalizing their premium one so they have deliberately introduced UX stutters to panic people and make them buy the costlier version. I am considering switching to another software like HR Block next year, because I dislike feeling manipulated and I've used HRB before and it was reasonably easy. What made TT so appealing did not apply this year.

Rude, lying customer service. Told me I couldn't get pw recovery emails. I had one previously. I sent my ID, what else do they need? All I did was lose my old phone. It had my passwords saved and 2 factor Auth. So they A. Won't allow me to change my phone number. B. Told me to make a new account. How is there absolutely no way to recover an account? I can't be the first human to lose a phone? Wtf.

I figured it would be pretty easy for TurboTax to resolve my issue. I'd used them for the last 10 or so years without issue. This year they charged my account twice but refused to refund the second charge because the "Satisfaction Guarantee" only covers those who don't use the online version. Buyer beware, they can charge you multiple times for the same product/service and refuse to refund you, in effect stealing your money.

I was incorrectly charged $290 dollars on my account. Before I hit the submit button I called TurboTax customer support and they told me to not worry and that I would receive my $290 dollars eventually and that it was just a mistake in the system. I went forward and paid the $290 only to be spending the next 2 months talking to customer service constantly being told the same thing and filing claims on their website until today I was finally told that I would not be getting my money back after I was transferred to a different department and spending hours on the phone every other week. Extremely disappointed and frustrated with my experience.

I have been waiting almost a month and a half for a refund of 60.00. They're now saying I have to wait another 6-8 weeks for a mistake they made. I did my taxes the free way and was charged 100 dollars. Called the very same day. Was told it was refunded wouldn't be touched. Here I am a month and a half later still no refund. The company cares less to help instead they hang up. I was on hold for two hrs just to get hung up on after my fifth call into them in one day. They conned me out of forty dollars so I said, "Ok refund the rest." They steal your money then make you go through hell to get it back then they take it off your card but say they are refunding you a check therefore making you lose more money just to cash it. This place is ** and my next call is the news. Give me my money back. It's simple.

I've been using Turbo Tax Business software to do returns for a few years. This year they wanted, and got from me, an extra $55 to do the MA state return. The software screwed up the return so badly I had to go in and manually fix a LOT of things. Then I get to the end and it says I can't file electronically unless I change something. Unfortunately if I change it to what TurboTax wants me to it will be incorrect. So I paid $55 to access free forms. Won't ever use this feature again and am considering switching to another software altogether.

At first I did my taxes on Turbo Tax and then decided to take them to the CPA since I retired and moved during the year. While Turbo tax would of been $40.00 to complete and electronically send in, this CPA Charged me $897.00 for the exact same outcome that Turbo Tax figured my Taxes would of been. Needless to say I won't be back to a CPA. Also took a month to get back from the CPA while Turbo Tax I was done in 2 hours. From now on, It will be Turbo Tax for me.

When you use their product they trick you into thinking you don't have to pay until you receive your refund. This is not true. They debit your account before you receive your refund whether you have the money or not. Very misleading.

I've used TurboTax free for years and recommended them to others but now I have to add a caution. After I finished my tax form, there was a "continue" link at the bottom that went to a sign-up for Credit Karma. Reading the fine print, I realized I would be releasing my financial information and identity to be passed on to whoever Credit Karma choose. Intuit did not have a statement that enrolling was optional or required to get your tax return processed. I view this as misleading, self-serving manipulation.

After using TurboTax software for years, 2020 was different for adding your info in a bad way. Too many questions asked after already being answered. I used the transfer tool for my investment and bank information because it is too difficult to manually enter. Then, turbo tax brought up the forms and asked me to fill in information I didn’t know. That’s why I downloaded it in the first place! Hopefully, next year will be improved.

I have used TurboTax off and on for the past 20, I filed with it last year, I’ve never had any issues at all. This year was completely different. It uploaded info from my employer, but for some reason it was doubling my taxable income. It may have been because I moved and paid taxes in two states, but the error was not correctable. I wasted an hour talking with two different “tax advisers" of turbo tax, but no help. The product also told me I would not be able to e-file, since two states were involved. I made an appointment at H &R Block and within an hour, my taxes were done correctly and I was able to e-file both states. Turbo Tax deluxe mess.

I've used the PC installed disks since 2001. Usually you can go back into your tax return, look at deductions and forms like 1099-G etc to see if one is missing. This web version was poorly done and does not let you go back in to see your return after you file it, other than a PDF. So I ended up with a 1099-G in hand that was not put into the return, and their web version will not let me put in to check. When I was in the income section before submitting it, their system would not let me put in the 1099-G and said it would come up later in the state section. There were no screens in the State section to put in any 1099's, none clearly labeled anyways.

I purchased the TurboTax home and business 2020 CD and download option. This gives me 12 returns. I did 5 returns for my kids and then when it was my turn the program didn't work and needed to be reloaded. I did this and reentered my license key and the was told it was not able to be downloaded error 603. I called support and was stonewalled saying I had to share my screen with them (access to my computer) or provide a receipt which I could not locate.

I made 2 charges and the merchant entered the incorrect amount, both merchants immediately reversed the charges and corrected the amounts, it's over $230, I need to keep a roof over my head as I lost my job due to the GLOBAL PANDEMIC and I take care of my disabled mother who is extremely high risk for COVID and that was all of the money I had for 2 weeks to keep a roof over our heads until I can get back on my feet, they are telling me I cannot access MY MONEY, MINE not theirs as it should have never even left my account or had a hold for that amount, I have the receipts from both hotels that show the correct amount and have contacted both properties and the both show on their end the transaction has finalized and for the correct amount. So why are the funds not back in my account?

Today would have been my 6th year using their services. But they chose to end it. There was insistence on using the app because apparently you could take a picture of your forms rather than having to type all the information in, so I installed the app. The only form I have for any income for 2020 is an SSA-1099, and contrary to their help page, there's no way to input that. When I use the app help function to find out how to input it, it says to tap the button bellow. Button doesn't work. I asked why the button doesn't work, it suggested reinstalling the app I just installed not even 3 minutes prior. It also asked if I earned any digital income, but never asks how I got it or how much. So I tried using the website. Won't let you there, either.

I have used Turbotax for many years. This year there is a problem with AGI and no one will take on the responsibility of fixing it! I have filed many times only to be rejected each time! Turbotax charged me for State of Ohio filing. Can't get a refund even though I had to mail it in instead of filing it online. I will never use this product again! Users Beware!!!

This company who owns their money card needs better customer training. They also need to have Americans answering the phones maybe then they would make sense. To even get them to answer the phone is short of amazing. Then they ask you a million questions so you can access your money. You don't get interest. You get charged exorbitant fees. When my stimulus hit and my taxes I was told ready for this I wasn't allowed to take more than 3000 a month. They then froze the rest of my money. I opened up another account at a real bank where my money will earn interest and they won't freeze my account.

I have had an issue for over a year with Intuit. There is a glitch in their programming that they refuse to fix and only after 10 customer service complaints that they finally elevated me to a supervisor and she acknowledge that it was a flaw in their programming. She made many promises and none were kept. The symptoms of the issue is basic, their billing system will not allow me to electronically file taxes or purchase their product. The supervisor said it was trying to calculate tax for a electronic order (which should be) and it wouldn't know how to proceed so it would just tell me my card is invalid which is not true.

I have been using Turbotax.com to file my Federal and State Taxes for at least 7 years and I have found it to be an excellent and simple program with no problems. I cannot say that about the 2020 program. It was a disaster and thanks only to a patient consumer help employee who straightened it out after 3 hours on the phone. The problem started when I tried to use the program to file a second persons Returns. It was advertised that I could file up to 5 different returns. When I called to inquire I was baffled when asked if I filed online. Why? Because the person answering claimed that if I did my return online I would have to pay again.

It is very disconcerting how I trusted Intuit’s TurboTax to do taxes for my family and Turbotax resulted in allocation of much more wages than my wife and I had at the NJ state level when she was working in New York while residing in NJ. The allocation of wages had to be done manually for each state and could easily be overlooked and incorrect. We were surprised TurboTax never fixed this bug. It even has been written about extensively online. When I contacted executive leadership, they had me speak with what they called a TurboTax expert at Intuit who didn’t deny what I encountered. These errors were costly to my family and Intuit has made it crystal clear it is my problem and not theirs, their final position is they will do nothing regarding all the money they caused me to lose because of their buggy software.

I have used Turbo Tax for a number of years and always have problems with the Foreign Tax. This year after I completed the return, ran it through the Turbo Tax Review with no errors and advised it was ready for e-filing, the IRS rejected it. I called Turbo Tax and spoke to a "specialist" who indicated she would call me back. That did not occur. So, I called Turbo Tax again and was referred to another "specialist" who had me send in the return to Turbo Tax for review.

I wouldn’t pay for this service. You don’t get what you pay for. You won’t get any help from this company. When you need help you talk to someone overseas. No wonder our personal info is at risk. I call to ask questions and they must read the answer off a card. You will get nowhere.

January 13, 2021 I get a email to update my bank info in the stimulus portal for TurboTax. I go and update my info and then I am told that my info has been updated and the IRS now has my updated info and I will receive my payment in 5 business days. My 2nd stimulus shows up on the 5th day January 18th 2021. I’m then emailed saying that my information has been given to the IRS and I’m updated. "Your 3rd stimulus will be deposited on the account you updated in the TurboTax stimulus portal." I go look for the 3rd stimulus in the get my payment tool. And clearly see that my old info has not been updated. Well after countless hours and days on the phone with both TurboTax and IRS. I learn that TurboTax never updated my information to the IRS. And the portal has been closed due to the glitches.

I called the number they gave me to check on tax return in which they asked for my social security number and zip code. They said they had no record of my tax return. I filed on 2/12/21 and was accepted by the IRS the next day. I opted for the Max Benefits and paid extra to Turbo Tax. When I was transferred to a live person. She told me that they have no data after it's sent. I asked her why the number I Called for Turbo Tax would ask for social security number and other info that I wouldn't share with anyone and she asked me if I had any other questions. She completely ignored what I had just asked. I will never use them again. Completely worthless!!! It's been 6 weeks and I haven't received my refund for the first time in 20 years!!

TurboTax has an online full-service option where your taxes will be filed for you. I signed up for this service and uploaded all of my documents. After 10 days, I sent a message asking for an update from my tax preparer, only to find that my account had been downgraded to a self-preparation model without my consent. I called customer service and after nearly an hour on the line (most of which was on hold) I was informed that my case had been closed, and it could not be re-opened. My only option as a customer was to sign up for full-service again and start over with a new "tax expert". The customer service rep I spoke to tried to escalate to his supervisor, but the supervisor literally refused to help. There are huge privacy/security concerns with sensitive data like tax forms being mishandled by TurboTax employees and no playbook on how to deal with these issues.

I am a CPA. Each year I find a significant error (at least one) in the turbotax program. I spend HOURS on the phone with incompetent Turbotax support who do not understand the tax law and the way that the program should work. I devote at least 60 hours a year...often more.. to get Turbotax to fix their errors. I have to speak with at least 7 different support people before I find someone who understands tax and can fix the errors. What scares me is that most people just trust that the program is applying the tax law correctly and calculating the tax correctly. It is not. If this was a free product, I would not mind so much. But I pay over $100 for this program with a lot of bugs and errors. Turbotax needs to thoroughly test their product before releasing it. And when someone calls with an error, this needs to be escalated. Instead I have to continuously call back before I can get them to fix it.

While it does usually give a slightly better refund than other sites, their pricing and add-on methods are predatory and misleading. Take this add-on for free! Don't want it? DELETE IT AND START OVER!!! Several times throughout the filing process it offers you up-sells that you don't need like "Live Tax Consultation" to talk to a tax expert. If I wanted to talk to a person I WOULDN'T BE USING TURBOTAX.

I’ve used Turbo Tax for 10 years with varying degrees of satisfaction. This year I tried logging and because my done had started a tax return (you get 5) it would not let me start mine. After an hour of trouble shooting I called and after waiting half hour I was told they would call me back which they did. Guy told me $120 with one state for home and business. Son got on snd filed snd was charged $170. I called them to clarify and they would not work with me after 1 1/2 hours. I will never buy this product again and you should reconsider too! They are not a consumer friendly company and they gouge you- so DONT Use THEM!!! AND SHARE THE INFORMATION.

AND THEN...when you try to E-File they want An EXTRA $44.99 to E-File. But of course they never tell you that UNTIL you buy the first CD to begin with. When you call to get info about it, the tech who's operating out of their home finally answers (after 30 min. wait). Her the phone equipment is so bad you can't understand half of what she's saying... then she either hangs up on you or the call is dropped! And...because I've used TT for 7 years I HAVE to get it each yr. because of being able to transfer a lot of data from the previous year. NEVER AGAIN!

I did my return, paid TurboTax and then kept getting a msg that the IRS would not accept it. I called TurboTax and could never reach them. They never called me back. I mailed my return, but the problems with them led me to not receive the 2nd stimulus and now the IRS says they still don’t have my info for the 3rd one either. We are retired on fixed incomes. I do not know what is TurboTax and what is the IRS on that. But I know TurboTax was more confusing this year and no one will respond.

I purchased the state module to file in Louisiana. It refuses to eFile, responding that more information is needed. Yet the fields that are highlighted will not accept keyboard entries. Finding a live human to discuss this with is very difficult as no phone numbers are readily provided. When I did speak with someone, she was no help. This company's business model is not helpful or supportive whatsoever. I won't use them again and if the state seeks to penalize me, I will send the bill to TurboTax.

I paid $49 for Turbo Tax Deluxe. I am not getting a federal tax refund and because of this Turbo Tax will no allow me to enter my bank account information for the 2021 stimulus check. WHAT A RIP OFF. Shame on you Turbo Tax. I will never purchase your tax filing software again. Hope my $49 will profit your company in Hell.

I downloaded their tax software 6 weeks ago. It has just "bricked" up to where I can't do anything. Trying to reach a person is horrible with waits of over an hour... and I got bad advice when I finally connected. Now I've got to start the process all over again. The recording keeps saying my call is important, if it was it shouldn't be so hard to talk with someone and they wouldn't play the same horrible music over and over again while you wait.

I am a CPA in industry and used Turbo Tax for the ease of e-filing my federal and state returns. They force your filing status based on your answers regarding dependents which is incomplete. There is no way to over-write their auto selection and I talked to over a dozen representatives (really!!!) and only one of them acknowledged what I was saying was correct even though the completed 1040 clearly indicated I qualified as Head of Household because I had a qualifying individual that was NOT a dependent. This is completely legal and even is an option that appears at the top of the 1040 form but there was no way to change my status from single in their program. This would cost me a couple of thousand dollars.

I've used TurboTax before and usually don't have a problem other than them trying to slick get me to upgrade from the free edition. But this year takes the cake. The software only calculated $500 child tax credit instead of $2000 which made it seem I owed $889 in taxes. I quickly went to another brand of tax software, e-filed AND received a refund. Another thing that irks me about Turbotax is the difficulty in reaching someone to help you. They don't want to be bothered unless you upgrade and pay them a fortune.

I’ve used TurboTax for years. The last 3 years have been hell 2018 and 19. They couldn’t figure out what was wrong with my taxes and why I hadn’t received them. I didn’t receive my return until the summer! I had to call the IRS myself and find out what was going on. I’m still wondering what I paid for? I said ok this year I’ll try one more time since everything was simple. I had them done early. Accepted on 2/12. I should of gotten them back last week or latest this week. Again I paid $180 to make sure my taxes were correct but again I have this sinking feeling something is incorrect. I’m completely done using turbo tax. I can’t even talk to someone.

We have been doing our taxes ourselves online for several years now. Turbo Tax is so easy to understand. You can start, save, come back the next day or even the next week (as long as you mind the deadline to file!) and continue or finish on Turbo Tax. You can get interactive help instantly if needed. Even a rookie can understand the step by step procedures. Great stuff!!

When I tried to use Turbo Tax this year my info would not transfer from last year into this tax year. I called and was told I needed to proceed with the "Live Assist" even though I wanted to downgrade the product so as to eliminate the live assist charge. Then the lady told me to call back when I was ready to submit the return and Turbo Tax would rebate the difference. I did everything I was advised to do, but when I called back I was then told there are no such changes available and that I had to pay the higher amount (about $100 more) in order to submit the return. This was very underhanded. I will not use Turbo Tax again.

Easy to navigate but a bit of bait and switch during the process. They only give you a certain amount of help before you have to "upgrade" to a higher price product. When you navigate through the help screens they often say you'll go over it later, but you really don't ever get an answer you can relate to.

We've been using TurboTax for a number of years and being able to have our historical records from the past has made it's very easy to go back in time. Also we have used both the state version and federal versions and both have been easy to use and self-explanatory for the most part. It's a good user tax tool.

While the TurboTax product itself is good, I had a terrible experience with their Customer Support people. I paid for the level that provides support for the assurance that I can get help with any problems. However I had to spend hours with a total of seven different Product Support/tax Specialists to solve a problem that prohibited me filing my returns. One support person cut me off on the phone and another promised to call me back with a solution after I spent 45 minutes with them but never called back. I even had a review with one of their CPA's but still my problem was not solved and I could not file my return even though I had already paid TurboTax. With each of the seven people, I had to re-explain my issue again as if they kept no record of my previous conversations on my account. Finally, the seventh person solved my problem with a very simple solution.

Full disclosure, I have used TurboTax for eight years and found it generally easy to use, as long as you have your information together before starting. Each year I get an email with a link to the product for the current years' filing. So it was for tax year 2020. Logged in and immediately saw changes. The site is confusingly hard to navigate, the user must stay in lock step with the software program or you stall with no recourse. There is no opportunity to contact Intuit through chat or email.

Tried creating an account first kept saying I have an account then agent looks and I don't have one. Was told to try another email address and when I did I put in password and refused to confirm. Tried 3 times and refused confirmation.

We have used them for several years now after trying numerous others. The key, if your income is under $75,000, is to go to the IRS website and then go to free file to pull up TurboTax. It is exactly the same as the pay version. The others we have tried and used for comparison did not give us the credits due so we were going to get less back..

Easy to use from year to year. Even though I don't have to make out the long form, I feel that filling in all the required information and testing the waters is the way to go.

I spent over 10 hours on hold getting passed back and forth since no one knew what the errors on my return met. They even made me pay extra to talk to an expert that still couldn't help. Getting in contact with anyone is horrific and they love to disconnect you and do not call back if your call is dropped. You just end up on another wait list. None of the 1099 forms upload correctly and the website makes it hard to fix.

I have used Intuit - Turbo Tax for the past 5 years without any problems. All I have to do each year is record any new information. Since I am retired there is not very much new information to record. Intuit checks each entry in each section of your taxes. When complete they will check the completed tax form for any mistakes or questionable item recorded. The cost is very reasonable.

Service is quick and easy, although I am always forced to used the paid service due to having investment income. It is helpful to have the previous years info automatically filled in. That saves me a lot of time.

Much more transparent about the free version. Some instructions are confusing; when there is an error, there isn't sufficient information to figure it out. You need to do another off site search. Much cheaper and more helpful than a tax preparer.

I paid Turbo Tax $90 to file my taxes online through their web browser service. I completed most of the return but the service kept locking up on the final review page. I was unable to resolve this problem. Since I was unable to finish my tax return I called their customer service and they refused to give me a refund of my $90 I paid them to use their service. So they basically want to steal my money. I highly recommend using another company with better values. Don't say you were not warned.

The service is great, is fast and is very very easy. No problems. Follow the instructions and you all good. Besides that the service is free. If you need help they do have a life assistance to help you. There is nothing wrong with the service. You have a chance to review what you have just done and if you need help they are there to help you. Trust me. It's free.

Easy to use. Great explanations. No glitches along the way. Each section was carefully explained. Would not hesitate to recommend to others. We found the self-employed section of the firms to be easy to fill out.

The only way you can screw up is if you lie on the answers to the questions asked. I always ask Turbo Tax to guide me through all income and deductions. Cheaper than an accountant. I have not had a bad experience using this software in the past 20 years. I recommend highly.

Filed in January. Received email saying received? But when I go to IRS they don't know anything about it!? Now I received a email that said, "Your info was updated. If you did this no need to respond. If you did not call?" I'm so sick of Turbotax! I will never use them again. But the damage is already done. I will contact someone to help. But need to warn people. They are very shady!!!!

I have been using TurboTax for 3 consecutive years now and it is getting worse each year. This year is even more confusing to me and at the end, it did not provide me with a clear "To-Do List" for what to send and what to include. I'm a bit lost. Worst yet, they took you to a weird website at the end and trying to sell you more stuff! I ended up paying over $300 for a simple federal+state tax filing, and I'm not even own any business! I also encountered problems with this program - during the final review, it changed my W2 info and I had to go way back to correct it! Also, it created things that I don't even enter.... Creepy stuff. When I want to ask for expert's help to resolve this, it told me that I had to make an appointment and the earliest time is two weeks later... I gave up. Definitely going somewhere else next year.

The app is very easy to use. You enter your info and follow the prompts and before you know it you're done. They do the filing for you. You can track your progress very easily. They send you regular updates on your refund.

Since 1970 I've paid a company to fill and file my taxes. Last year I decided to try something new. Taxes Canada allows you access free software to fill and file your taxes, I used Intuit Turbo Taxes, It was a breeze, even the annual T3, 4 & 5's were available online in the program without having received them.

Turbo Tax is a good online tax preparing software. It is easy to use, saves your information from last time and helps you through your return step by step. I would recommend this software to my friends and family.

I've been using TurboTax for YEARS. Never been disappointed and they have so many options to fit what you need. Helpful Q&A, automatic checkpoints and expert help are all available if you aren't sure which road to take or what info to add where or when.

Good product. A lot of deductions. This program offers low cost/free service, but then the price changes and you are stuck paying $39 or more to complete the process. True bait and switch practice.

I have used Turbo Tax for years. I had a Thoroughbred Horse Farm and also a large lawn care service for years. I always filed my personal and business taxes with this application. I am retired now and continue to file our joint taxes with Turbo Tax. Easiest program to use. And they have support personnel standing by to help. Did I forget to mention it is so much cheaper than an accountant.

Helped a friend file taxes for 2020 and friend had a retirement account that her job set up for her without her knowledge and Turbotax forces you to pay $110 plus tax because of the account, and ANOTHER $40 for the convenience of paying with your own money that you're receiving back from the government. It's exploitative and they don't tell you about these fees up front until you've already given them all your information and have no more will to live and don't want to go through the process all over again with someone else. Honestly I hope Turbotax goes belly up.

I have been using TurboTax for over 30 years. It is easy to use. I have my information transferred each year which makes it very convenient. All the tax breaks are covered. The software helps me get my biggest refund. Each year my return covers the cost of the software.

Turbotax invariably raises the bar on the price and lowers the bar on features. Not providing functionality this year for Windows 7 PCs is a rather painful bit of news as well. Adding cost to e-file for state returns is a very big downside. Converting to another software provider is always in my mind when it comes tax time. Fear is the only thing holding me back.

I have been a Turbo Tax online user since 1998. It's a big plus to me to have the ability to import prior year's data and personal info, and to know the software is always up to date. There is a lot of help available for those special occasions, and pop-up help is always there to explain terms/definitions. If unsure about something, you can let it walk you through step by step, or you can input directly. Importing from financial institutions helps to prevent errors, too. Only negative is it can get a little pricey, particularly with state returns.

I have use TurboTax for many years. While I like it, I do think it is a bit clunky and counter intuitive in spots. The Federal electronic filing is simple and secure as so the State, but the State is not free and I feel it is overpriced.

Turbo Tax extracts most of my tax info without me having to do anything. One time I bought a cheaper program and I spent hours inputting dates and prices. I came to the realization that it was so bad I bought Turbo Tax anyway.

I was ill last year and did not finish my return. When I found out I hadn't sent it I decided to do both returns (2019 & 2020) to try and go in and file 2019 first. I was told that to finish 2019 it would cost $87. Not thrilled. But... Then I was trying to print it out. Print preview unavailable. They advised me to get Adobe PDF program. I did. It still won't print! I used to fly through! And because I can't e-file last year's return, I can't file 2020! I know I should've been timely, but sometimes life sends you a stumbling block.

TurboTax I did not finish my return due to the inability of the "not tax expert" to answer my question. I was then sent to another person for help, but was informed the fee would double!!! Turbo tax practices deceptive and criminal predatory business tactics. My refund was refused even tho I didn't complete the return. I will be sharing turbotax predatory practices on my extensive social media accounts as well as reporting to Better Business Bureau. Turbotax owes me $97.00. I won't forget to tell the truth about turbotax to everyone I meet.

I have used TurboTax for 5 years now and this year I talked my son into using the program to do his own taxes. He called me completely infuriated to let me know that they tricked him into thinking he had to choose these extras and it cost him $110 to file. He qualified for the free!!! What used to be a wonderful company has turned into a den of thieves. They have definitely lost our business!! When I did mine I ended paying more than I've ever paid in my life to file my taxes. I am so disappointed. How can you trust them to do a good job for you after they've forced you into purchasing ridiculous upgrades while holding your completed tax forms as ransom. It's disgusting.

I like the questions that go over any possible income or deduction! Makes me confident by tax filing is safe. I did dislike them holding up my state tax filing because of an update after the fact! It was inconvenient because I did not have to change anything.

I have been using Intuit - TurboTax for over fifteen years and never have any problems. They get me the most deductions I am eligible for and answer any questions I have. They also offer a tax consultant if your taxes are ever audited by IRS for a small fee which I find very assuring in that case.

I filed last month to be included in the $600.00 2nd Stimulus check. My Retirement income is non taxable in Florida. I had not filed State or Federal Income tax with Turbo Tax since 2014 prior to moving to Florida. In 2014 I had to pay for my State Return but the Federal Return was Free. My Federal Return in January 2021 was Free and the IRS approved my $600.00 2nd Stimulus Automatic Deposit.

Overcharged my bank. I can't get ahold of anyone, I paid 40 for the software download, they charged my bank, 40 for download, 80.00 for what I don't know, another 43.00 for filing states, that is 180 dollars for simple tax filing. I will NEVER use Turbo Tax again. I have emailed them no answer back, called them the wait is over an hour and you don't get anyone.. Shame on this company to rip people off!

Been using it for 15 plus years. Always done a great job for me. Easy to buy. Easy to install. Easy to use. Easy to file. All states available. Good help when/if needed. Updates a lot and keeps you current.

I've used Turbo Tax for at least 6-7 years over the last 10 years. It never disappoints. And when it says a filing is free, it's free, it doesn't switch at the last minute to a paid version. Having said that, sometimes you have to research a topic/expense/credit more in depth than the info they provide.

I used Turbotax for several years but this year, the software had two glitches in it where you could not get past the software prompts. For example, yes/no. I said, "No." The follow-up question said, "If yes, then... " and it wouldn't let me get past it. I called three times, stayed on the phone for hours. Tried all of their fixes and they opened a ticket finally. So we agreed that I would try to file the return with the two errors in it. So you have to pay first. So I pay and nope - it won't let me file. So I call them back and we do a request for a refund that is supposed to take 5 - 7 days. It has been 6 weeks. Today I get a notice that my satisfaction guarantee doesn't apply to the online service. So have a nice day. I had to file using H&R Block, which by the way gave me a lower tax due amount. I think they are having serious issues over there. I do not recommend using Turbotax.

Free service is nice but VERY limited. Availability for free returns is short. We used a different service because we had an $8 school expense. TurboTax wanted to charge us $40 so we could deduct the $8. No thank you.

I enjoy the free online app. It only took me like 30 mins and I was done, done and filed so good. I would definitely recommend this product to anyone that's also new to filing their taxes. It's just so easy.

I have been using Turbo Tax for years and it always delivers. The program is always updated to cover the newest tax law changes. The program always asks the correct questions to ensure you do not miss any possible deductions.

Tax yr '20, A lot of us became unemployed and had to get unemployment from the state. Worst part about TurboTax is unable to talk to a live person. $ 40 for Fed, $40 for State $40 to e-file RIP OFF. Will never get this product again.

Very simple and easy to use with guides for each step from the beginning to end. State and federal returns are done online and sent in electronically makes it convenient. Returns are also printable to keep for your files.

Tried the first time last year. Will use it again. It saves your information to reuse if it still applies. Very easy. If you have all documents in hand, you will have no problem. I am 87 yrs old, it was my first time doing it.

I filed my return last week- and in my file - it indicated that I owe the IRS money - which is impossible- so I agreed to pay the standard $40+$40 for filing fees and I checked the April box to figure out why I would owe the federal government any money after a quarantine calendar year- well overnight that night $2400 was taken out of my account- which put me in the red- so I rushed to the bank and froze this payment and was successful. Now - I’ve used Turbo Tax for the last 5 years with no real issues- in fact it’s been a good product up until now-

I have been using Turbo Tax and its predecessors Cantax and Taxwis (Turbo Tax bought them both) since 1998. Trying to figure the various sections of the Tax Code in preparing the annual Federal/Provincial income tax is numbing as there are changes every single year. As it stands If I complete the forms manually, any mistake I make which would have given me a deduction, Canada Revenue will not correct it, however any mistake that cost CRA money will be corrected by CRA. Turbo tax has the tax code, form, explanations and suggestions to assist me in the preparation of my annual tax. It has found me $$ on many an occasion.

I have to pay for the software last year even though my income was low and, IRS said to the software companies that they had to make for free depending of the income of the each tax payer. So, It was not fair.

This app was so easy. They basically did it for me and it was free. I can check the status easily from the app on my phone, and they offered a paid service for those who want a little more assurance at a considerable amount less than the well know big tax businesses.

Product is a scam. Promised customer service is via very long hold times or an appointment 2 weeks out. 2 weeks for an appointment during tax time is basically non-existence of the service. If there are 2 weeks wait in February. Very likely you won't have access in crunch time. Last year I got live help. The customer service rep who called me back this year was polite but poorly trained. She had no idea how long the wait time was (a failure of basic service by Turbo Tax). She connected me to a supervisor but call was dropped. This is the ** school of customer service. Last year I had frequent interaction with customer service. This year it's fallen off a cliff. Will find alternative for TurboTax.

I've used Turbo Tax for a number of years. I've never had a problem with the software or the IRS. Questions to Turbo Tax are answered promptly. They have several products, I use the "Deluxe" edition as it suits my needs. I can enter possible deductions and determine if it's worthwhile or take the standard deduction. The software leads you through various deductions. Also, it's easy to simply transfer data from institutions and from last years Turbotax software, if used. By comparison, I used H&R Block software one time and did not find it as easy to navigate.