Intuit TurboTax Reviews

TurboTax's Oregon Tax Return for 2023 is a nightmare. After filing, I received an email on May 6 stating, "Due to an error, TurboTax might not have selected the best deduction option (standard vs itemized) for you, resulting in a possible overpayment." A link in the email was helpful in getting started on amending the return, but it was all downhill once I got into TurboTax. I may have gone a roundabout route but relying on the state forms online seemed like my only sure recourse.

I strongly suggest you use another tax filing software program. I have tried to E-File for 3 years in a row and each time I get a notice from the IRS for rejected return. Most recently I was told to follow the instructions for the rejection notice and put in a "0" for AGI vs. the actual previous year AGI amount - It was too late to try to file again using this information. Consequently the product has resulted in penalties and late fees from the IRS and State. Terrible. I strongly suggest you find another tax program to use.

According to TurboTax, I was supposed to get a $2000 tax refund from the state of New Jersey. However, TurboTax made an error, and instead of receiving a refund, I will have to pay $4500. This is concerning since we rely on the software for accurate calculations. How can we trust the software if it makes such mistakes?

We used TurboTax in January of this year to file our taxes. Our taxes were accepted by the feds on 1/29 and by the state of NM on 2/6. We have not received our refund. I have contacted the IRS and TurboTax multiple times and doublechecked the direct deposit number. The IRS provided a tracking number, so we know it was received by TurboTax's third party bank. We have not received any resolution. DO NOT USE THIS COMPANY.

I have used TT since 2019 and I never had an issue. I had it set up this tax year to have it automatically taken out. I didn’t receive a refund this year. I woke up this morning to a $150 charge from TT and I’m not happy about it. I was never notified that it was coming out for one and for two they never said anything about owing them any form of money. This company is a waste of time anymore and I will NOT be using them anymore. So if you want your money mysteriously taken with no form of notification then this is the program for you.

I have been a Turbo Tax customer for 2 decades. Based on my experience for the 2023 tax year, I would recommend that any taxpayer in need of assistance, NOT USE Turbo Tax. I was charged a variety of junk fees by Turbo Tax that were not disclosed in the beginning of the process. These were automatically deducted from my federal tax refund without my knowledge. One of the junk fees was a charge for a Bank/company in Santa Barbara, CA to provide my refund. I chose to have my refund directly deposited into my bank account. But it was not Turbo Tax or Intuit that made the deposit. It was a company with the name TPG Products. The undisclosed fee was $40. Again, this was not disclosed or chosen by me.

I e-filed Federal taxes thru TurboTax, then was charged $25 to e-file CA taxes. Immediately after paying, Turbo Tax required me to paper file because my Federal return included a Form 4852, which is not accepted electronically by California. The Form 4852 was recognized by Turbo Tax before charging me for a service it could not provide. I opened a Case number to get a refund, which was promised by a Turbo Tax representative during an excessively long phone call, but Turbo Tax never refunded the $25 fee. They simply sent an email claiming the case number was closed.

Don't purchase the Assist and Review you will be wasting your money. All they do is go over what you filled out and do not give you tips or advice for a better outcome. I think they work for the government.

I’ve been using this service for years. Just received an email that I’m being charge $308 for my 2023 taxes which includes payment for automatic payment from my refund. Never got notification that I was being charged $209 for live service, if that was the case I would’ve used the Tax guy downtown for $109. Can’t get anyone on the phone to help me. I would never use them again. Will be back on the Phone tomorrow…something gotta give.

Don’t use TurboTax. They are Scammers. First they lie that a free app. If you do not cooperate with them and do not even send an application, they will simply steal your money and don’t want return. You will answer 100 unnecessary questions. Good reviews it’s fake about. Government needs to know about this situation.

My family and I have used Turbo Tax for over ten years, but no more! The results have been fine, with one exception. In 2022, the program (and I) did not catch data from my mother-in-law's stock account, resulting in a reporting omission which, with interest and penalties, resulted in a nearly nine thousand-dollar underpayment to the IRS. I called Intuit to determine how to avoid similar errors in the future. I got an agent with a major attitude problem. I explained that I was not looking for blame but that if "we" wanted to keep this account, we (as in Intuit & me) needed to figure out how to avoid this in the future. I was told, "Don't come at me with this...You are responsible for looking through the return...Don't put this on me," and he hung up. Problem solved....we will no longer use Turbo Tax.

If you want to feel scammed then this is the program for you and you should leave five stars! From obvious promotions that the program is free (everybody knows this is fake) to being upsold to speak to an associate for common questions that even your local planet fitness is willing to answer. The only way I was able to reach an associate was a number I found out on Reddit. The final straw was electing to send my taxes in and 10 days after sending in my money order the program debited my account for $1,055. If anybody else knows a better program please let me know because I REFUSE to ever use this application again.

Turbo Tax is not populating Va State Form 760C in 2023. Spent multiple days trying to get help. None of the agents could help me. Some just disconnected me after saying they were going to look for more information or contact someone for help. Some did try to get additional help but no one would respond. No resolution. I did not notice it when I filed my taxes until the state told me I owed money when Turbo Tax said I was getting money back. it was related to form 760 C and IRA rollovers in 4th quarter. VERY DISAPPOINTING. Form 760 C is a very confusing form. Looked at data in 2022 put in by Turbo Tax and it did not appear to agree with instructions for form from Virginia State.

I have used TurboTax for several years with few complaints, but also very, very simple taxes. Single filer, no special circumstances. I generally pay for additional "coverage" when prompted such as representation in case of audit, Live assistance with questions, etc. This is typically a few hundred dollars. In several years I have twice had some questions beyond the scope of the most basic tax return possible. One related to stock market activity (minor, was playing with the market in small amounts for a few months), and another related to tax obligations while traveling overseas.

TurboTax is a total ripoff - save your money and go to FreeTaxUsa where they charged me $15 to file. TurboTax for the same filing wanted to charge me $357!!! Absolutely ridiculous. I had used them for years and will never use them again.

Turbo Tax has lost 5 families of revenue for next year. They are greedy and we are all done! I filed with the BBB (even though they are NOT accredited). Turbo Tax purposely does everything they can to trick people into selecting far more costly versions than they need. My daughter clicked through a screen and it charged her the deluxe version, $69, for a simple EZ Tax Return. No getting a refund for her! Tried to call TurboTax before actually filing and they send a text with a link that basically says "you're screwed if you picked the wrong product".

This is for my 2022 return. My husband had crypto transactions. I purchased TurboTax (TT) because it said it worked with the crypto platform he used. I believe it was $50. TT would NOT import the crypto transactions. I was told the program had problems with crypto and I needed to pay $20 more to upgrade so I paid. It still would not import.

Was easy to access until I finished file and pay. Then I couldn't access into my account. I didn't even printed yet. And of cause I missed deadline to file my taxes. TurboTax also claimed that they couldn't find my previous year tax to e-file, but I did previous year also with turbotax. How they couldn't find it? Their recommendation was to print out and send by mail. But they didn't give me an option to get into my page to print or download. I email file to myself, but instead of PDF file or any other printable version, they sent me website page that I couldn't open or sign into. At the end I lost my $127 and missed tax due day.

I pay for the service to file my taxes. I was not able due was reject so I request my refund. Call customer service. State they can do nothing. I explain what happen. Still they don’t help me .. Really bad customer service.

My mother paid for TurboTax home and business because we both run our own business, and I can’t even install it. For some reason the CD won’t run on my Mac this year, so I’m trying to install it online, right? Well I go to installturbotax.com like they tell you to do in the box thing, and then there’s no link for download / install. Like I’ve seriously looked for an hour, got my parents to try, nobody can make sense of it. It seems like the only thing they want to do, is upsell you on the edition with the “live expert”. I don’t want the live expert because I have social anxiety but they literally insist on forcing that option down when your throat, when we’ve ~~~already paid~~~ for the product.

My wife and I have used TurboTax for several years. This year it was terrible. We were forced to either buy the Premier version at the very end of the online tax filing or flush down the drain 3 1/2 hours of entering our tax data into Intuit TurboTax site. Even when we opted OUT OF Premier version at the beginning of the online tax filing. It was frustrating making a choice to spend a two hundred dollars for worthless premier coverage or picking another weekend to redo our taxes. There is no customer real service - their online bot does not address complaints and only puts you on hold indefinitely if you opt to speak to a real person. Next year we will try the IRS new tax filing site.

I would call TurboTax a nightmare but that would be inaccurate since I was unable to sleep after TT bungled my tax filing yesterday. A long story, but suffice to say that I will never use this so-called “service” again. The TurboTax personnel and software are grossly incompetent. The only way I could meaningfully express my dissatisfaction was to reverse the credit card charge for this disservice. I highly recommend that you go elsewhere for tax preparation services.

I come from the long-time advocate of Turbo Tax. After the last 3 years, I am now recommending a firm NO on using this software. For the previous years, it was difficult to navigate the issues which I thought was me just getting older. This year it turned on me in a big way. The software kept crashing on me and I restarted it over and over again. It made me nervous so I saved it and then resaved my return that I had invested 20 hours in with all the stops starts and do-overs. I rebooted my computer and the return was gone all levels and all saves.

Horrible customer service. They messed up and did not e-file my taxes last year and never notified me the taxes did not go through. I am finding out now when filing my 2023 returns. Staying on hold all day trying to get help and then it disconnects. They do not stand behind their software and their customers. Paid for services and they are horrible. Please don’t use them.

I had a very bad experience with turbotax this 2023 tax return. I want to keep short what was going on. I used it quite some years. My forms are simple : 1099-Rs and SSI. I bought its program and worked on-line which is Turbo Tax Premium $89. After I filed to Fed and CA state and I checked my mail and found they charged me $273 = $209 Turbo Tax Assisted + $65 Turbo Tax online state CA 2023 Prep. I called and wrote to them to protest the rip-off and told them I never asked for Assist as well as CA prep. I just wanted to pay $89+$40 {amount added after I finished the form that I resigned to accept} and $40 that they asked to CA e-file. Total $169. That is much more that $89 that I chose. But to no avail, they said that $273 is noted in the email after I filed the return.

THIS IS A SCAM. THEY ARE CHARGING ME 261 WHEN THEY TOLD ME IT WAS FREE. I cannot pay and they will not issue a refund even though I did not use the service. There is no one to appeal the refund deny to and I was scammed.

TurboTax stole money from my bank account and I can’t even file taxes. I’ve been on disability for years. Even though I proved I did not use their services nor do I need their services they refuse to refund the stolen money.

I am writing to bring to your attention a deeply concerning incident that occurred during my recent interaction with your customer service department on 03/11/2024, specifically around 1:10 pm. During this encounter, I experienced unprecedented levels of unprofessionalism, unethical behavior, and racism from one of your representatives. The individual in question, a female staff member, not only displayed a complete lack of respect and courtesy but also made racially charged accusations against me without provocation.

I've used TurboTax for years and have been purchasing higher end products (Free -> Deluxe -> Premium) as the year went on since more features were needed. Then I received an IRS notice that I owed taxes. When I went back to check my TurboTax file, there were questions that weren't phrased clearly which caused confusion regarding which information to enter. If I had tried to contact their customer service to clarify, I either had to pay extra on top of the expensive software/product I had already purchased, or I would be talking to someone who was obviously Googling for answers and knew less than I did.

I have used TurboTax for a few years, and they have gotten completely out of control with their upsell and pop-ups. It seems if you don’t accept one of their up sales, you can’t continue to file your taxes. it seems there isn’t really a minimum fee to use their service. I called that fraud! As you progress through the questions, other pop-ups and services are offered and if you don’t accept them, you cannot continue to file. They’re baseline Service fee is an absolute lie, and that is fraud. The site is deceptive and misleading the way it’s set up. The Programmers should be held accountable for programming websites that perform like this because it is criminal and the programmers are accessories to the crimes being committed. They are just as guilty as the business running, the site. Once you’re finished filing your taxes and you pay the fee. You are forced to sign up for credit karma that is based out of Canada.

The customer service is helpful for the online chat (AND it's FREE). I thought it costs. There is a lot of hidden fees so read everything. To file state is $69 and with all the hidden fees, things popped up I didn't need. I just wanted simple taxes I did myself (I know how to do them). I was charged around $300 in fees. Once you hit send it's over. You don't get the money back. So beautiful careful.

There are numerous issues related to blank screen/white screen when attempting to edit, move to the next screen, etc. The desktop version for business is junk. They have no fix and the ones they suggest simply don't work. Turned off firewalls, ran as admin, reloaded SW, etc.! I find it even more interesting is that where there are real review sites TurboTax has less than 2 stars, when it is one they control they have 4.5 or more.

I have used TurboTax for several years and never had a problem until this year, 2024. In the past, I had used the Premium version for about $80. The price was always upfront. But this year, I started my taxes and the cost did not appear until the end. Much to my amazement, the bill was $217.00!! Again, I thought it was the same Premium service as in the past. Nothing had changed since last year, same forms, etc. At that point, I bolted, cleared out my form, signed out, and will never go back. Total ripoff! I found another service for only $30. The only difference is that I had to fill in some info manually. Not a big deal, and saved a lot of money. I cannot add a receipt since I didn’t finish filing due to the cost.

TurboTax will not support their software after 4 years. I was unable to retrieve my 2019 Federal Tax Return to assist with an audit and the Turbo Tax Customer Service representative stated that they could not support their software past 4 years.

My wife and I once again used the "FREE" Turbo Tax ($59 cost, not sure where the heck that came from). We did direct deposit. Three weeks later, we did our daughter's tax returns on Turbo Tax and they wanted to charge $109 for her to have direct deposit. Told them to shove it and went to FreeTax File. Turbo Tax is nothing but crocks and scam artists. They should be audited.

I will never use them again. Have been on their auto renew for many years, but not anymore. This year they charge me $65 to file (plus the original program CD cost), for one free State and Federal. I had never paid these fees before. I asked for a refund, to keep my business, but you can guess where that went. I will use free Federal program, H&R Block, or anyone else, before darkening the door of TurboTax again.

I’ve been using TurboTax for 7 years doing my own taxes as well as my elderly uncle and aunt. This year I was charged 363.00 to E-file all three… I’m done. IRS please help us out and eliminate these crooks….

I've used TurboTax since 2016 filing single. I've always had it easy until the 2023 filing year. I made an error in my direct deposit routing no. After paying for MAX support I am being directed to call the IRS to resolve this. Ever tried to talk to someone at IRS? You don't. It's automated. I also found out while filing I could not use a dependent that passed December 2023 due to father passing away just weeks from year's end. The rep that told me that was wrong. I was told by another rep to file an addendum to collect the $500 for my dependent. This time with IRS routing corrected on the IRS site. As of today April and filed and accepted by IRS have I seen a dime. TurboTax said they were sorry. So this year, I will have to allow the IRS to hold my return 4 figures. My error, no help.

I've been a customer for over 15 years yet they refused to help me after the IRS refused my amended return. They just said to mail it in to the IRS. THEY (TurboTax) told me the amended return was right and told me where to put things on the 1040x when I first tried to amend a prior year. Is this going to cost me well over $1200? They are only interested in selling you extras. NEVER AGAIN TurboTax!

This product is advertised as free but costs about $200 to use. There is no explanation given as to why the "Free Federal file" isn't free no matter how hard you search. It simply directs you back to the payment page. The interface is clunky and hard to use, the questions are unclear and it's really a pain to use. It's not worth the money or the deceptive advertising. They spend the entire time trying to trick you into giving them your info and into upgrading for even more money. A bad service all around.

2024 tax filing was a complex mess due to Turbo Tax. Hire an accountant or find another software. The system did not extract financial data correctly requiring me to reenter information. The software required irrelevant information to be entered in order to progress. They have instituted multiply marketing windows throughout the system. The same exact data had to be enterer several times. I am done with Turbo Tax and will share my experience with everyone I know. They have really messed up what was a simple process.

I received an 'accepted' on my 2024 taxes on February 26th. Turbo Tax sent me a letter dated February 29th saying that my taxes were rejected. What kind of crap is that? I paid almost $200. to have an accurate tax transaction, not have doubt or worry now if my taxes were or were not accepted. And to have send a reject letter 3 days after a acceptance is now very good customer service on their part. Turbo tax needs to look into this error.

Horrible. Full of hidden fees. Definitely never using TurboTax again. I even called and they said there is nothing they can do even though it was still being processed. They have hidden selections and I will not be using them for the remaining decades of my life.

I’ve used Turbo Tax for years. This year I used the online version again. They charged me $59 for Federal and $59 for State. This absolutely shouldn’t be allowed as it’s false advertising. I have a simple return which should be free as it always has been. They allowed me to go all the way through until the end and then stated I owed $120 plus tax. Then they wanted an extra $40 to file and pay for through my return. After I checked online the CD (Federal with State) is being sold for $40 online from retailers like Walmart, Target, and Office Depot. I will no longer be using Turbo Tax. You don’t need to be a CPA to file a simple tax return and I will be taking my business to a company recommended on IRS website that isn’t Turbo Tax. Turbo Tax is taking advantage of people who can’t get to the store and it should be allowed.

TurboTax takes advantage of their customers with dark design patterns. I'm surprised the government isn't looking into them for their shady practices. At the onset of filing, they show a very complicated pricing schema and default selects the most expensive option. When you realized it in the middle of filling out so many forms and you wanted to switch, they made it extremely painful to switch by making you refill all the hard work you have put into it -- you have to redo every single thing. When you call customers support, the average time taken will be 2 hours as they bounce you around one department to another. If you accidentally paid more and you wanted a refund....forget about it. You will be spun around the entire company and all its departments. Very very frustrating.

In the past, I've always just used TurboTax and it was great! However, now that I have 1099 taxes as well as W2 that's where I was disappointed. This was my first year doing real estate, so had to claim my 1099 commissions. I didn't make a lot of money in real estate my first year. After business expenses I'd say I made about $19k. After completing my business expenses along with all my forms needed, turbo tax was saying I owed $9k in federal, with some return from state.... um.. I'm no CPA but seeing how I didn't make much 1099 income and with my W2 job, I withhold the most amount per paycheck for taxes for a bigger return each year. I ended up getting a second opinion from a CPA in my area and I only owed half what turbo tax was telling me with same return from state. Her fee was a little more than TurboTax. She was $300 more but so worth it. Very disappointed with TurboTax this year. Even if you are only W2, I highly suggest just getting a second opinion from a CPA in your area or even from freetaxusa.com.

TurboTax would not let me e-file (after I had already paid) due to a software glitch. The ability to e-file was one of the main reasons for using TurboTax in the first place! After spending all day working on my taxes via TurboTax, I was unable to e-file, so I called Customer support and was on the phone with them for another hour after which they said I would have to paper file. Then when I tried to paper file, I had to remove the direct payment/refund information (which had taken time to enter in the first place!) in order to paper file. And now I will have to spend another half day completing the paper filing process, taking to the post office, etc. I will not be using TurboTax again due to the nightmare of the experience.

IRS rejected my 100% guaranteed accurate Turbotax e-file return. They said form 7206 (Self Employed Healthcare deduction) cannot be e-filed. From the community forum I found this has been a known issue for a while - the form was introduced in 2021. Many complaints are listed there, and some Intuit employees posted claiming it was fixed. It was only fixed for the online web product. I use the Windows Download product to keep my data off of anybody else's server to protect it from hacking. My product has been re-branded as "Classic" and the fix was not done for users like me. I had to file on paper and accept the refund delays. I feel like a second-class customer now because I resist the push to use Intuit's preferred online filing product.

TurboTax online is a piece of crap especially if you have multiple state tax. Not only they filed my SC wrong and I didn’t even start my CO but they refused to refund my money. I have to use an accountant and pay again. Stay away from TurboTax.

I decided to use Turbotax Online to file for the 2024 tax season, what a huge mistake that was. Using the software seemed easy enough and straightforward and the promise of accuracy and timely refunds. Well after my taxes were filed, I was estimated to be refunded 2/19/2024. That date came and went, I eventually received notice from the IRS that they were unable to process my refund due to needing further verification or due to inaccurate information.

$0 due to my state after paying $122 to my state according to TurboTax. They refused to refund me $37 tax filing fee not as guaranteed but its accuracy falsely advertised. Bad customer service and incompetent business.

I filed my taxes and had them rejected three times with no help available. After finding information on my own I then had to print out my return. Now I’m being told through TurboTax that the state premium I paid extra for means nothing. I have to figure out, on my own, how to file my state return. And there is no possibility of a refund.

I recently found out that I needed to resubmit my 2022 return. When tried to load the 2022 version of Turbo Tax on to my new laptop (I bought the Home & Business version from Costco), I discovered that you can only load it on to three devices, even though you can submit 12 returns (which is boldly displayed on the box). The disclaimer is only prominently displayed when you try to activate your code. Try to find it on the box, good luck. This means that you would only know this restriction after you buy the product and load it. Of course you cannot return it once the package is opened. While I disagree strongly with their policy of 3 devices, what is extremely annoying is that this was the same return being resubmitted, just a new laptop.

They will let you get thru the whole process of doing your taxes, Then they will take your money. But you will not be able to file your taxes without giving them your phone number. They will not give you a refund.

After calculating our state return Turbo tax calculated incorrect figures. Upon the arrival of our return we see it's less then what Turbotax claims by a lot. I filed for a refund for of the purchase price of it. We were denied because it says it's a 60 day return. That means you have to purchase product, use it, file tax returns and get a response from feds or state within 60 days to know if it's the correct amount. This money back guarantee is smoke and mirrors.

I realize the tax codes have become more complicated, but you would think that TurboTax could make their processes a bit more user friendly. I tell myself I won't use them again, but continue to do so for the convenience. I am a sole proprietor and file an itemized return. It seems that whenever I want to get back to a specific section for review, that it is impossible to do so without calling them for help. Usually the first person you talk with is totally clueless, you spend way too much time on the phone with them before they realize they don't know what they're doing. After that, the second person you talk with can get you where you need to go. In the meantime, you've been on the phone for over an hour. In my world, time is money and staying on the phone that long is a waste of both.

I’m a senior citizen that has used TurboTax for many years and noticed this year the online program is designed to up-charge the cost. I started out using the free program and understandably was moved to the Deluxe version, even though it was due to questions they asked guiding me to complete something I knew would not provide better benefits than the standard deduction. However what really has me angry is somewhere in the program they switched me to something called Online Deluxe which cost $129 for the Federal portion. I imagine one the many times they provide an option to up-charge it may have said Online Deluxe and since I was using the online program and I knew they had changed my free program to the Deluxe version, I felt that was the correct option and the cost had increased significantly from prior years, so I continued.

Turbotax has sunk to new lows. You can now pay extra for Live Assist but there are more computer glitches, but the agents are unable to resolve issues, and when you request a partial refund, you are told that you purchased Turbotax online so there can be no refunds for their computer glitches! My 2023 tax return was my most painful Turbotax experience in at least 5 years, and it was the most expensive. I experienced 2 programming glitches. The first glitch was in Schedule E. It kept looping and after consulting with Tier 2, The agent recommended that I delete it and re-enter the information. The next morning, after 1 hour, Tamani helped me to re-enter the information. Tamani offered a 20% discount in the $209 Live Assist fee only AFTER I requested it. I explained that my headache and my twitching eyes were no fun!

I have used TurboTax for 8 years and file the same way every year, this year when I need it more than ever, my return was kept by the IRS to have a look at my income, and have said I will not be getting my return for 180 days while they review it, I know TurboTax says once you file it's out of their hands …I will keep that in mind every time I file in the future… From now on I will have it prepared by someone.

My tax "expert" Don was unreliable and indifferent from day one. The first day he said he couldn't get into my end of the system while I was online with him so he was going to try on his end without me being on the phone. 3 and a half hours later he said it was working but it was now too late to get started and we set up an appointment for 7:00 pm the following night. I logged in to my account on my computer as well as my phone at 6:45 and waited. By 7:10 I sent him a message and waited. Then he sent me a message saying he tried to call and missed me and would try again at 7:30.

Logged on to use Turbotax business and did my entries. When I reached the end, the charge was $589 instead of the $164 I saw was the cost. Furthermore, the tax returns could not be transmitted for some reason. 3 different turbotax techs logged into my computer and couldn't help. I asked why I was charged so much and was told I had used turbotax online which costs more. This is not communicated to you until you finish. I wanted the simple print and mail version. I made 4 calls to get a refund for this program which didn't do any more than the print and mail version, and to instead be billed for the print and mail version and they would not transfer me to anyone. I submitted a questionnaire on a link I was sent for this refund and was denied. I was duped into using an outrageously expensive program that didn't work. I am notifying my credit card company and I am going to fight this.

I have been a TurboTax user for longer than I can remember. Sadly, this is the last time I will be using it. Next year, I'll try some of the competitors. I was almost done with my taxes and the entire program disappeared from my computer. I tried to reinstall it, but it errored out as one was already installed. I uninstalled and reinstalled the program and was forced to purchase my "free" state download. It refused to recognize my saved Tax return. I then had to spend another 4 hours re-entering my information only to face the State download failing.

Turbo Tax is nothing but Crooks. I used them last year 2022 and they did give me all of deductions and I lost money to which a refund. Last year they file me single and clearly I knew it should have been head of household. But instead, they file me single. I am a senior and retired. I try them again Friday and Single again. Statement I read was you only pay for 50% of the household. Which I paid all of the household. I saw the deductions that I was suppose to have and they did not apply. But when I got to the finish line they upgraded me to Deluxe $39.00 dollars and I click off of it. Customer service call after I chat with one asst and she did nothing, repeat the same thing I saw online. I went to Taxact taxes and did them tonight and got over $1,000 and they has me for $251. This is a warning about them. DO NOT DO TAXES WITH TURBO TAX. I have adult dependent. They are Terrible and I never used them again.

I have been filing with Turbo Tax for 7 years now, and I think this will be my last year before switching to HR Block. Each year I notice that they try to add new features all of which cost money. Part of the reason I started using them in the first place is because they were free for my situation. When you get to the part where you choose a package, it seems as though you're intentionally made to think you have no option but to pay for their service, but if you look in the fine print you'll see chose other options...

Federal and State tax returns were refunded and sent to TurboTax bank to withdraw the tax filing fee and pass on remainder of the refund to me. Refund money was never sent and TurboTax does nothing to help trace or recover money with comments along the lines of things like this happen and good luck. Customer service is horrible.

A couple of years ago I had a bad experience with TurboTax when they overcharged me for Audit Support that I did NOT want. It took days and a lot of effort to actually talk to a person to have the charge removed. Because of the difficulty, I stopped using their product. It turns out my son had the same problem this year. When you complete the input, their product completes a review and then starts the filing process. If you’re not careful to scan to the bottom of each page (curser down because it is not seen), there is a $45.00 extra charge for Aduit Protection that you MUST check the box "Not wanted" or you get charged for it. However, after checking this box several times, we were charged for it anyway.

This is the most bogus charge ever. Charged $39.00 for a product I don't want, haven't benefited from, and can't get a refund after only 24 hours of said purchase. Their business practices haven't changed due to being sued so we just have to write our attorney generals and make them pay. They'll at least lose some money for the quackery they've been allowed to continue practicing.

Easy to use, but unreliable when it comes to payment. TT support confirms that a payment was issued, but IRS never received it. TT then instructs me to contact the vendor, WorldPay, Inc., who handles the money. Why does the customer have to deal with the vendor?? The vendor is unreachable and to this day I have not been successful in getting a hold of a rep. I made a payment on time using TurboTax software, but the IRS has no idea where my payment is? After using TurboTax for several years, this may be the year we part ways.

I've used TurboTax for years and always thought it was helpful if pricey. But this year has been abysmal. Their "experts" have no knowledge of tax preparation and admit to just googling answers. I can google questions, but I want the assurance of a tax professional to back up what I'm finding. Story: I had a bit of a complicated situation this year, so while trying to fill out the online version, I had an "expert" call me. It took 40 minutes for him to figure out what to do (which was a pretty simple deal) and was clearly unsure about the answer for any question I posed. I decided instead to go to a real tax service by me and got professional results. During that real visit, though, the advisor noticed a mistake in my 2020 and 2021 returns (which were my fault, although caused by poor software design). I went to TurboTax to amend the returns, was able to submit federal 2021 but had to mail in both state and 2020 federal.

Paid for the "Deluxe" level of service. My "30-year tax expert", Gimela, made a mistake on my taxes - in excess of $6000. Then got audited by the IRS...I can make my own mistakes on my own taxes for free... Wtf...? I cannot possibly recommend Turbo Tax to anyone - Will be using a different tax prep service in the future.

I've used TurboTax successfully for about six years prior to this tax season. This year, a combination of higher fees, more annoying animation and endless 'lookback' loops have made me determined to seek out another avenue next year. I've gone from paying $79 my first year to $219 this year, despite a financial situation that has changed very little.

Throughout the process of filing you are clearly given the option to add filing options for additional expenses or opt out. This is true until the very end of the process where the screens are ambiguous until you input your payment method then you suddenly see what you were charged and how much. Specifically, I repeatedly declined any additional coverages. Until the very end states there is clearly an option to ONLY use the basic form of Turbo Tax. THEN on the page it shows the deluxe option and price breakdown. There is a button to add, continue, or go back.

As I began my search for a trustworthy tax filing service, I couldn't help but stumble upon Intuit TurboTax, a popular tax software provider. While it's widely recognized, I've discovered several alarming issues that I believe prospective users should be aware of before making their decision. To begin with, Intuit has been known to lobby politicians to prevent the creation of a free, government-run tax filing system in the United States. This is a stark contrast to the tax filing process in most other first-world countries, where citizens can file their taxes directly on government websites, without cost. It's clear that Intuit's primary concern is preserving its profits rather than providing a service that benefits the American public.

Last year they did my taxes for free. This year I have the same filing (2 Social Security, & 2 Retirements) and they want $89. All I wanted was copy last year's filing and update the values. For six weeks I worked with their "Experts" and could not find my financial companies (they were same as last year). I finally called their 800 number and found a person who showed me how to enter my data. I did all the work; they were incompetent. Then they want to be paid for all my hard work. Plus $59 for my state filing; Delaware offers a free online filing. I asked their "Expert" and person on the 800 number to define why my filing was not simple - no answer. I filed using pen & ink and USPS.

I have been using Turbo Tax since 1991 (yes I still have the floppy disks). Now I go to install it on a second computer and get the message that I am over the number of licenses. So you can only install it on one computer now? So ridiculous.

Opted for the Self Employed version which is the highest category since I have a business. The website is flawed and does not let you enter the basic information correctly. They constantly want you to upgrade the service into Live help. The voice assisted version which is the Self Enter version has voice help included but they made it harder to get to and when I was successful in getting someone on the phone, that person had no basic idea about doing self employment taxes. Turbotax is becoming more like a scam. I will be moving on with someone else to do the taxes. Completely waste of time.

Got the "live chat" support product only to have one of TurboTax's "experts" tell me COMPLETELY INCORRECT information, and have me make a bunch of changes to my forms only to then have issues filing, with me having to go back and correct everything wasting hours of my time between the call and all the corrections I had to make on my own. I called customer service asking for a refund of the "live support" product given their rep only did harm, and was told "no problem, we'll get that resolved," and to fill out a form and I'd get a refund.

I recently used TurboTax to file my taxes and had a terrible experience. Not only did my return get rejected by the IRS, but I also had to spend countless hours on the phone with their customer service representatives, who were unhelpful and unresponsive. I initially called TurboTax to ask a quick question and was not looking for Live assisted services. Unfortunately, the phone call took longer than expected, and I was directed to use the Live assisted option when I was checking out. At that time, I was not aware that Live is a non-refundable product.

I paid $259 for Premium product plus one state. After filing, Intuit disabled my account and was unable to restore it. Thus, I was not getting the service I paid for: access to my records and filings. I now have no way to get a copy of the return that I filed. Warning to others - make sure you download whatever they filed. I had to dispute the charge with my credit card company - they did not offer a refund or recover my return. Truly despicable behavior.

I was using TurboTax to file a very simple standard return which should have cost $59. I followed instructions and paid $291.16. I realized this was too much and did NOT file my tax return. I then tried to get a refund via chat and telephone. I was denied. I can't believe that a company such as TurboTax that is well-known would not have a refund policy. I have received refunds from a variety of businesses over years. As a result, I have paid almost $300 for nothing. I filed my return with a different company.

Never ever use this insidious and malicious software! It tried to tricked me into paying over $800 last year, while my accountant helped me get $1500 back. I'd lose over $2300 had I chosen their nasty "service". I don't make a lot of money so this is a lot to me. This is beyond inaccuracy. It's a plot clearly. All they've been doing is misleading me and letting me paying more!

I find it a little disturbing that my 20 year old college student loses $197 of her $1,000 student tax credit to TurboTax which says it's free until, "Oh but you are getting the American Tax Credit and that is only available if you pay us for every return..." Don't market yourself as free, and don't steal Student money.

I used TurboTax for the first time expecting to be charged $117 for their fees. I just got my refund and was short $303. I have no idea where that extra money went and how to get refunded what they took. Unless they correct this problem I’ll never use this service again…

I filed my 21 year old college age son's taxes this year through TurboTax as I have done for the past 5 years. He only had a W2 and 1099Q - no other forms. He earned minimal money in MA where he goes to school and nothing in ME where his permanent residence is. He should have been able to file for free. The free option did not appear and I spent over an hour on the phone with TurboTax. The person I spoke to was in agreement that he should be able to file for free. TurboTax was charging us $59 for Federal, $59 for Maine and $59 for Massachusetts. Why should he have to pay anything to file in Maine as he did not earn any money in Maine. She advised me to file his taxes and then request a refund.

Turbo Tax is now charging a $40 fee for filing electronically if you use the deluxe version. I just completed my return and on the “payment” tab it clearly stated Federal e-file $0 and state e-file $20. On the very next tab it notified me of an additional $40 fee with no explanation as to why. I contacted the support department and was told, now get this, the fee is charged to deluxe version users since the return is more complicated and if I had used the basic (and cheaper) version there is no charge. Considering the Payment tab made no mention of the additional charge and no explanation of it exists, I find this charge totally unethical if not illegal.

I have been trying to get my form 3115 from my documents page and it is not listed. I called an agent and we worked for an hour trying to get my access code so she could use my computer and take a look. The access code that should be six digits kept coming up five digits. Her computer could not load my information. I have spent hours trying to use TurboTax for my first time and it has been nothing but a pain. Your software is terrible. It's unstable and it doesn't work. I will never ever use TurboTax again. What a terrible experience I have had. Not worth the money. Over a week to do my taxes and I was required to do an upgrade to Premier which I feel should've been included in my first choice of service. This has been the worst Tax service that I have ever been to in my 50 years of tax prep.

TurboTax is just one unit in the he panoply of scuzzy tax preparation firms available. Do you prefer a logical chart of fees and options or to have fees and options offered and even forced on you as you progress through the onerous task of tax returns. Intuit offers a game playing approach to getting your money. It feels like a cat and mouse game with you as the mouse. Corporate abuse of people in this fashion encourages us to treat each other poorly. Not good. Ease of use can be great…until it isn’t. Once it isn’t your life is not your own as you desperately try to reach something besides a BoT for help. Once you do, some agents (they call them experts) are so new, you may need to teach them. And again until your phone battery dies.

I've used Turbotax for many years, never had a problem until now. I filled out everything and actually filed my return, only to have it "rejected". When I checked the error message, I see the TurboTax package currently has a glitch which doesn't work well in reporting "Qualified Charitable Donations" from an IRA. TurboTax then advised me to hold my return until March 10th and resubmit -- the software glitch will be fixed by then. Why am I disappointed? Well, if TurboTax knew of this problem, their software should have told me to wait prior to submitting my return. It was a waste of time, and saving time is the prime reason I pay for TurboTax. Not warning me is the major irritation. TurboTax -- you're good, but you aren't perfect.

Avoid this company. This year, they forgot all of my personal information. I had to re-enter it manually. My attempt to import my W2 and 1099s either failed or imported inaccurate information. Had to input all data manually. Trying to correct their erroneous data was very difficult. What's the point of using software at this point? I ended up completing my return it by hand to avoid trouble. The instructions for cancelling the subscription are deliberately elusive. No chance of getting somebody on the phone.

I have used Turbo Tax for years and each year I pay from Audit Defense. I was Audited for 2018, 2019, & 2020 for my state. For the 2018 & 2019 Audit I was assigned a worker to handle everything. From the beginning of the Audit, I was not impressed with the timeliness of the correspondence. Once things progressed and they submitted everything, I received a response from the state that they were not accepting many the deductions I had submitted and that I owed far more money than I had thought. I reached out to the “tax professional” and she advised me to just settle it out and pay… and I trusted her. After I sent the checks to the state she then shares with me that I will also owe the IRS, which I did not know. So, I let her know I want to appeal and I sent other documents, per their request, as it was before any deadline.

I was supposed to get $497 and only received $385. It is my understanding that the difference is to pay the bank TPG Products. I have tried to contact them to no avail. Do not use TurboTax! They are frauds!

This is the first time I am filing with TT. They charged me over $100. When I try to file the taxes it declined so I was asked to provide AGI for my spouse for 2021 where she didn't work at all in W2. Even IRS don't have the info. While I try to talk to multiple times with customer service they all are not helpful. They simply denying to cancel my purchase since I have already filed. They should cancel the product if the filing is not successful. This is insane. The only option is to file dispute with credit card company.

While filing, I get all the way to the end of the Self File, and find that, because of an HSA, I cannot Free File. Ok. So they offer $39 upgrade to be able to file. There is also an option to pay for that with my return! That's Great! But then, I get ALLLL the way to the end, and I see that I am being charged $78. Not $39. I look at the itemization, and there is ALSO a charge for $39, to give you the OPTION to pay with your refund. I went back to the original screen where it gave me the option to pay with my refund, and there is no note that says there will be another fee of $39.

I purchased TurboTax Premier and installed on my computer. After installation my hard drive failed. I had to buy a new computer and installed the Turbo Tax Premier on my new computer and it would not work. So far I have filled out a refund request on the License Number three times. The first time I received no response and when I checked on status it said closed. I called customer service and they said to file another refund request which I did. I got a response this time requesting the same information I submitted on a new claim form. Three times and cannot resolve. I am now filing a claim with the State Attorney General's Office as well as the BBB.

I was charged $49.00 for ID Notify that I did not choose or want to purchase when I finished my taxes. I filed a complaint with Turbo Tax and was denied a refund even though I have not signed up for the ID Notify service and I do not intend to register for their service. I have been using Turbo Tax for years, but I will NO longer use your product or recommend it to anyone else. It's a shame that customer satisfaction is not a priority for this company.

I used TurboTax this year only and specifically because they say you can be eligible for a fee free refund advance, both my returns were accepted and they tell you that you can receive your money within 1-15 minutes after acceptance. You have to open a CreditKarma money account to get your refund which I did. Well it's been over two weeks and I still haven’t received my advance and won’t for some time because “there’s a delay”. The agents tell me they can see my money but it won’t be released due to a delay. So basically they scam you into overpaying to file your taxes just for the advance, which doesn’t exist. Thanks Turbotax, I really needed that money. If I knew there would be a delay I would have went with a different company that costs far less.

I got charged over a hundred dollars for a service that is supposed to be free. When I requested a call back the automated call back said they would not call back and I would have to go to another website to get help. They charged me for no reason and no way to have the charges removed. I will never trust them again.

Trying to charge money for the deluxe version instead of free one just because I have 1095-A form (marketplace health insurance) in addition to my W-2s, saying that it's because I have a premium tax credit. I have to pay $39 so I get extra $4 on my federal return, which comes out to be negative $35 for me. Ridiculous!! I can just go to irs.gov Free Filer tool and file my forms without having to pay for any kind of "deluxe" version.

If I had gone with TurboTax even after their "expert" review it would have cost me almost $1,000. They did not consider all of the forms I uploaded. Luckily I caught it and will get my full refund. Customer support didn't have a clue. They tried to disconnect me when I took almost 60 seconds to reply but they left me on hold for over 5 minutes. Very incompetent and frustrating!!!

I bought Turbotax software for my taxes last year. It didn't work because I had Windows 7. The Turbotax container doesn't indicate Windows 7 will not work. Their customer service indicated they could resolve it. I tried working with them until the last filing day and was forced to buy their online package. I requested a credit or refund for the price I paid for their store package. They refused to give me a refund or credit for 2022. I've used Turbotax for 10 -15 years, but will never use them again.

I printed my tax return using TurboTax after they were suppose to E-file my return. After endless hours talking to Turbo tax who said if I did not "download" their software from my computer, they were not responsible and could not help me. I purchased a "disk" and downloaded from a disk. Problem: Two years later IRS said they did not receive my tax return nor the tax balance that I had provided Turbotax with my banking (routing and account) information. This is after I had copied my complete return when originally filing with Turbo tax. All the information on their completed form was correct and I thought nothing more about it. That is until I received a notice 2 years later from IRS saying they did not receive our tax return.

We used TurboTax for years then went to TaxSlayer to save money, but after TaxSlayer lost all our input data we went back to TurboTax. It costs a bit more, but at least TurboTax has never, ever lost our data. We had a question about our taxes at one point and the live Chat person on TurboTax was available almost immediately and was able to help with the issue quickly. We have never had any of the problems listed by other reviewers. Our experience with the software has been great. The live support we received was just the normal live chat that is available online - we did not pay extra for support. It is possible that closer to April 15 they are harder to reach, but most of the year they are there very quickly.

I am about to leave TurboTax/Intuit after being a customer for more than two decades because they refuse to let me contact whoever denied my request for a refund related to the fact that they double-billed me for both the online and desktop versions of TurboTax for three years.

Turbotax wouldn't receive information from the CRA properly, would only copy a few bits of information at a time, and then enter the information some more than once. Received zero assistance. I can understand why Turbotax is not registered for google ratings.

The free Turbo Tax ad I received was not free and I was charged for my 2021 taxes. I messaged them with no reply. They then made a mistake on my state returns. I live in one state and work in another. They apparently according to my tax preparer, do not have a good record in filing state returns in that situation. So I had to have my previous tax preparer file a amendment with the state returns, both. I was supposed to get a much higher amount from my state. It takes a entire year and half to have someone check your amended return. So not only am I out the money I paid Turbo Tax but I had to pay my tax preparer, and I am not getting my refund anytime soon.

Filed my 2022 taxes. 1) They filed I didn't receive a stimulus which I did. 2) They said to take tax bill out of my tax return which they do not make clear that they will charge 40 dollars for. So my 63 plus 49 I ended up paying them over a 100 dollars and when you enter bank account information it's not for the IRS it's a 3rd party company that's now got your information. I would suggest using a tax person and pay a little more. At least your information is safe. Never again will I use Turbo. Crooks. No wonder they got sued!

I have been a satisfied Turbo Tax customer for years. However, my daughter recently filed her return with Turbotax online and was supposed to receive a refund from both federal and state. After 9 weeks and still no refund, and many attempts to contact Turbo Tax, I've decided to file a complaint at the Better Business Bureau and also a Consumer Complaint with USA gov't. There is no option available on the Turbo Tax website to write an email, the only option for Contact Us is an 800 number. After spending several minutes trying to get past their robotic voice assistant, it finally connects you to a number where you remain on hold until you can no longer put up with it, and hang up. I will no longer use this company, and highly recommend to other customers to follow suit.

Good morning. My name is Shearry **. The reason for this complaint is because for a couple of years I have used TurboTax for a couple of years and up to this point I had no problem with them until now. On April 9, 2022 I filed my taxes with Turbotax and I put the correct information on my taxes. Unfortunately, during this time, someone filed taxes under my name and social security number by putting false information i.e. I'm married with a child and that's not true. They took my money from my refund without my consent. At the same time, they didn't send my full refund. I'm very disappointed with Turbotax and this is why I'm filling this complaint. Is there anyway you can help with this situation? Thank you so much.

I've used TT since the beginning. Then came the Online version. Found questions often misleading, causing me to have check the wrong box regarding the 3rd Federal Economic Relief payment. Then got letter from IRS asking for payment of $2800 + $7.50 penalty. Contacted TT Expert for help. After a 30-40 minute chat, he finally admitted that he was referring me to the FREE IRS Tax Advocate! I feel gypped! In addition to this specific incident, I want to point out that throughout I was distracted from the task at hand by constant pestering for upgrading level of service. Also, in the old PC version I could flip over to the actual IRS & CA forms so I could see the actual implications of choices made in the answering questions.

So you guys are deducting $295 out of my bank account for your services. My taxes have been processing for four months now. You can’t get a hold of the IRS but you guys can’t do anything to see if they have a problem with my taxes because they’re not always sending out letters. You guys are my tax people for what? You guys can’t do anything to help me. Why do you guys charge for something and you don’t help people? Your company is useless. It is just a fraud for money. $300 and you guys can’t help me. What a shame. I hope your company with the lawsuit really gets fined because you are false advertisement and your company does not stand up to what it says. Useless, fraud. $300 down the drain for what and you guys can’t help me when the IRS doesn’t answer their phone. Wow.

I picked up Turbo Tax Deluxe (disc version) at a local retail location. My hope was that it would live up to what was advertised and what I had heard about the product. I wanted to be able to efile my taxes AND to make it easier in the future. However, this was not the case. When entering my information into the software, I noticed that when it asked for the AGI, the software would change the amount that I entered. I had not used tax software previously and entered the amount as it was on the forms from the previous year, which was also submitted to the IRS. So, after I tried to efile, I received an email and text that the return was rejected by the IRS. I followed the instructions that were provided and found again, the software would NOT accept the information I entered.

Charging college students a minimum of $60 when most of us are not working due to full time at school seems completely unreasonable, especially with the removal of the IRS free file program. Your "free" program should list right from the beginning that if you are a student it will not be "free" - instead it waits till you put every single detail in, and are about to file to tell you that actually you have to pay for the deluxe package. And on top of this, for the first time I have seen, you also are charging an additional $49 for filing to my state (IL)? So the $60 including basically nothing, even though in previous years it covered both federal and state? So not only did you decide to get rid of your free program meant for individuals like me and other groups, you also decided to make it even worse by adding a fee that almost doubles how much it was to file in the past. Absolutely repulsive behavior.

I have used TurboTax happily for over 10 years. Filing my taxes for 2021 was a whole new experience. The explanations were few and far between. In one case when I was in the income section, a blank line, like a photo of a line from the actual tax form showed up with no descriptor other than to say to enter my last year's tax refund (didn't say federal or state), and when I did the review of the document that amount had been labeled my county property tax refund (which it wasn't) under other miscellaneous income. When I put in $300 for charitable donations allowed under the standard deduction, it said it would ask me more about them later which it never did, nor did it ever explain that I didn't need to provide that info. It also never gave me an opportunity to enter my contributions to my Roth IRA for the Retirement Savings Credit. Of course, they make you pay before you review your final documents and by then you cannot clear and start over.

Ordered all of the free versions for filing taxes knowing at the end they would charge me in one way or another anyway. Yes, I was charged, fine (I guess...even though everything was "free"). Premium Services were added on and could not be removed resulting in an additional $44.99 of fees. Contacted Customer Service five different times and in different ways, whenever I'd get on the phone after waiting 20-30 minutes they would hang up when I answered or no I'd sit on the phone hoping someone would answer me, which they did not. Pretty sure TurboTax should be in a ClassAction Lawsuit based upon their shady practices. Steer clear.

At 8:10 pm Eastern time, I experienced an extremely rude Turbo Tax advisor who also was ignorant. Supposed to be helping people - not berating them! I will not ever use Turbo Tax again and I have been a 10++ year customer. Luckily I have a call into a competent tax advisor who felt sorry for me and my situation. He said that Turbo Tax definitely gave wrong information and whoever it was that I talked to should not be doing taxes at all. I would give a negative star if I could. I was shocked that Turbo Tax employs such undignified people. I will definitely be taking my business elsewhere.

You’d have thought one W2 and one 1095A (the Healthcare Marketplace report) was simple enough to qualify for free, but NO – it costs $69 to file Federal and State with just these two forms (versus $15 FreeTaxUSA.com which at least is upfront with their $15 for filing state).

Have been a TurboTax user for 35 years. This year discovered that transfers to the State program leave something to be desired. Turbo Tax expects you to know the state tax law and make manual adjustments. When contacting the helpline, the representative who was an Enrolled Agent confirmed it was the user of TurboTax that had to make adjustments for many differences between Federal and State and sent me the Franchise Tax Board's instructions. So, one must know the California tax law to be certain their state return is correct.

For so many years I have used TurboTax! I have told friends and family to use TurboTax! And they have. NEVER AGAIN. I FOUND THAT MY SON WAS CHARGED MORE THEN I PAY, For an account that should absolutely be FREE! He has minimal income? I am so disappointed actually. They are borderline criminal! I will NEVER USE THEM AGAIN and will inform all they are not to be trusted! If you are doing Taxes run away from TurboTax.

I bought a 50$ disc & when I filed my taxes I was charged an additional 70$ for the service, when your company claims NO additional charges. I emailed the company & attached a picture of my receipt & received a email back stating that I would receive a refund that was TWO WEEKS ago...

I am completely blown away by the incompetence going on at TurboTax. My wife and I signed up for the "Full Service" return that would supposedly provide us with a tax preparation expert to help us file taxes for my LLC business and my wife's Social Security Disability 1099. We were first connected on the phone to a woman who was only there to explain how to upload documents to their website. Okay, cool, that seemed unnecessary but I guess for a first time internet user it would be helpful. Then we were connected to a woman who walked us through uploading all of the documents that our tax "expert" would need. We uploaded everything and were assigned a woman named Malissa who would prepare our taxes, and we were told she would be in touch.

I was on the phone with Customer Service for SEVEN hours yesterday and that was one of multiple days on the phone or chat with Turbo Tax Customer Service! I have had a horrible customer experience with Turbo Tax this year and I am speechless at the lack of Customer Service! I was told by Customer Service the 8915 F form would be available 3/25/2022 and it wasn’t. I spoke to Customer Service on 3/28/2022 and was told the form would be available 3/31/2022 and I “would just have to wait”. I tried to file my taxes on 4/1/2022 and was unable to do so because after countless hours in chats and on the phone with Customer Service, the 8915 F form is still not included in my tax return.

I bought a Turbo Tax (TT) Deluxe version from Costco, toward the end of E-filing, TT forced to pay for their "premium Service" costs $45 and double charged (1 from my credit card and 1 deduct from tax refund) my E-filing for CA state ($25 x 2). I spent so much times try to skip these extra charges options but no way out. At the end I have surrendered to TT. This is SCAM from Turbo Tax and I want people thinking of using/buying Turbo Tax be aware of their SCAM business. And I am seeking more ways to disclose their SCAM.

After multiple years as a client I tried calling customer service to resolve a $15 overcharge. After 30 min on the phone I was told I had no choice but to fill out an online form and there is nobody I could speak with directly. Horrible, slow, untrained service rep. Simply terrible customer service where they take their clients for granted.

I have been using Turbotax for the last 5 years to file both my State and Federal Taxes and up until this year, it has been an alright experience. I say alright because you really need to look beyond the large bolded letters on their website/app and read the fine print. To start, the term FREE is conditional, wherever you see the term free, there are attached conditions. If you expect any excellent customer service, you are going to need to pay for it.. I get that and that's ok.

The filing process was easy BUT their computation of my return was a HUGE mistake. I ended up with $2800 less than they calculated. Long story short: IRS told me Turbotax put my 2021 Stimulus money in the wrong place on the return. Line 30 is for people that never received their stimulus money. Turbotax put my money on that line. That is just a very stupid mistake on their part. They should have known that. I want a refund from Intuit for their fees they charged me but I can't get to talk to anyone there.

I paid the extra $114 for a live "tax expert" and was seriously disappointed and frustrated by the service I received. I had to talk to 2 people before I could get my answers halfway answered. Even then I still had to go to the IRS site to verify the information. Please don't waste your time or money on upgrading. All they do is literally copy and paste information from the Help pages or from the IRS website. Basic Turbo Tax is great, but this other service is a scam.

When filing my 2021 taxes earlier this year, I selected every option TurboTax presented on their website as an add-on service for an additional fee. I have followed the same process for years. Instead of using any of the many free options, I believed it was the responsible strategy to have expert, personalized assistance for something as serious as dealing with the IRS.

I've used turbo tax for the last few years because I've found that for the price, they make the process as easy and helpful as possible. However, for this most recent year they sent both of my returns (federal and state) to the wrong account and the process to get this resolved has been a nightmare. They contract this work to a separate company (Tax Products Group) which informed me that this has been happening to a lot of customers. What's frustrating about this whole experience is that it is hard to talk to someone with an understanding of the whole issue - everyone seems to have a narrow view with no accountability. I don't know where my return was sent, I don't know if it will be reissued, and there's no one to turn to because all you're given is a phone number and an email address for TPG. Intuit deflects all responsibility and because of that I won't use them again.

Bought the $119 version of Turbo tax which includes live help. After working with 3 different experts, the third one finally was able to fix my tax form problems. Get more qualified tax experts that know what they're doing!

I filed my 2020 tax return in time to qualify for the Golden State Stimulus in 2021. I have a receipt acknowledging that the return was prepared & filed, including an order number. When months went by - past the outside date of expectation for the deposit - I contacted IRS, CA, and Intuit. The return had never been received by either, and Intuit & Turbotax, despite the order number provided me, said they had no record at all. I was, however, able to access the completed return, which I sent to Sacramento with an explanation. To no avail. Turbotax cost me $600 that I deserved from the Golden State Stimulus.

I have always been able to use free versions of programs to file my taxes. Since Credit Karma had changed its name, I decided to try TurboTax instead this year. At first, I was impressed with how easily it was to just drop in all my forms, however, it quickly became a nuisance when I had to keep reviewing the documents and it wouldn't save my changes. There was some kind of glitch about how they were imported that took forever to find and fix. In the end, it actually took me much longer than if I had just done in manually. Then I got to the part for the Educator Expense Deduction. As a teacher, I have always appreciated this part of the taxes and have never had a problem inputting it, as it's a simple entry. However, Turbotax informed me that this is not included in their free version. FOR AN EDUCACTOR EXPENSE CREDIT! Teachers already are undervalued and underpaid in this country, and upgrading would have cost more than the credit itself.

First of all, I have used Turbo Tax for at least ten years and never had issues until last year. I paid for the complete tax coverage for 2021 and I called into the call center which took hell on hot water to get a live agent on the line. Once I reached an agent, they were rude, poor listening skills, and not very proactive on getting me to a tax specialist and resolving my issue. I had to call in several times to get the answer to my tax question. I should be refunded for the difference of that service because the issue is still not resolved. I overlooked it and figured maybe it happened due to under staffing and high call volumes. However, the Mexican young lady that I spoke to on Feb. 13th was extremely rude and unwilling to assist.

Two years in a row now, Turbo Tax has made me pay back my stimulus payment due to their inadequacy. Every third page is an advertisement. Now, I must say I have been a loyal customer for over 20 years, the last 2 have cost me over $2,000.00! I have a qualifying dependent, for some reason, if I won't upgrade and pay them the additional $65.00, when I filed, my dependent was deleted, AND they doubled my stimulus payment. Hmmm, sorry Intuit, done.

Turbo tax has been my tax app for years until this year - bottom line - getting ready to e-file after two hours and it’s $197! No way to change my options, so I had to redo my taxes with another company - very disappointed this year with them!!

Even though I was using the free version, TurboTax hit me with several surprise fees at the end. While they market that there is a free version, I would be surprised if very many people ended up not having to pay for using the service. There was a state fee that came out of nowhere at the end that I did not have to pay for last year. TurboTax is easy to use, but, in the end, they used me.

The online version has limited ability to change fields that are imported. They imported a field from a previous year I hadn't filed. I couldn't change it. I also couldn't determine whether the return was valid until I printed it. That forced me to pay for it. That's when I found there were problems in the return. It's a trap. Now they say they won't refund me because the guarantee is only for downloaded products.

After six years with a simple income, I have normally spent 45 minutes at Turbotax to e-file for free. After being railroaded into appearing to have to pay $39 this year, when I approved that amount they took out $78 instead. THIS E-FILING SHOULD HAVE BEEN FREE. I don't blame you if you don't believe what happened next.

My initial return from TurboTax was incorrect for both state and federal and I paid for the self-employed version. When I called customer service to make sure a scheduled payment did not occur based on the incorrect return, I was placed on hold for 30 minutes and then hung up on after the rep understood what I needed help with. And now I’m left still to deal with the scheduled payment.

I want to leave a review because TurboTax got me out of a jam. I efiled and my return was rejected because I gave the wrong pin number. I was able to use my adjusted gross income from 2020 and I could still e-file my return and it was accepted by the IRS. I am happy.

I received several emails from them before I attempted to file my tax return that my refund would be a certain dollar amount! Since I used them twice to file tax returns I ignored the emails, believing they were simply sent in error. I started my return a few days ago but didn't finish because I was waiting for my state return to be completed. Today I received an email that my federal tax refund is $2*** however when I signed into to complete it and attempted to pay for the service using the refund, the response was I'm not getting a refund! This company isn't to be trusted and I hope it will be investigated for their fraudulent business practices!!

I did Intuit Turbotax online as I have always done, when you start doing the return you always have to put in how much money you are going to spend for what level of service which was $78.00 for our household. When I got all done with the taxes they said that I could file for free so I thought they would refund the money that I did pay. It was not refunded and apparently I will not get a refund as I called to talk to an agent who sent me an email and said my account was closed and I could not get a refund. How can they tell me that it would not cost me any amount of money but still take my credit card to pay for it. If I use it next year I will check at lot closer. They talk out of both sides of their mouth. I will notify other people I know that you do not honor your word. Very dissatisfied. All they want is our money not being responsible.

WEll IT'S NOT SO - Turbo tax advertises that the efile feature taking a few minutes.... Well it's no so... after driving license copies uploaded and last years adjusted gross income and a series of other things .... One week later and about 5 to 8 tries to efile my return it didn't happen. So I simply FedeX'd it in .. On try and $12.95 later the return was in. Use FEDEX. Don't waste time with Turbo Tax. Why not call it what it is - inefficient and basically time wasting and useless combination of Government Bureaucracy and Intuit "Happy talk" .... I want a refund for the days spent trying to efile .... See if you can HAPPY TALK THAT!

Took a while waiting to be assisted but had to go lay kids down. Shortly later I actually get a PHONE CALL!!!! I hurried up and hung up, five kids trying to sleep. They call back AGAIN! I'm going elsewhere. That's harassment!!! Thanks so much for making sure my house couldn't sleep, obviously if I was able to talk or still wanted assistance I would have called or not left the chat idiots!

TurboTax charge me $179 and refused to issue a refund even though I didn't use their services. I've been using TurboTax for the last 2 or 3 years. This year I started the refund process, TurboTax maliciously fool and showed me that I'd get $2500.00 from NY State refund. Then after I paid $179.00 for their service, that's when they showed me the real number which is that I had to return $1900.00 to NY state. I reached out to TurboTax by phone and email, they refuse to issue a refund. They are very malicious.

WOW, wrong. Been using TurboTax for years doing my kids' taxes. This year 2021 the Federal were easy. But I live in Iowa and they tax you on previous year federal refunds. This year TurboTax forgot to put in the federal refunds on the state returns, i processed and they checked all forms to make sure they were correct, everything was right and no mistakes. So I e-filed and made copies of them, I thought the state refunds seemed a little high, but the reviews said no mistakes, then I started getting calls from my kids that their state refunds were less by 2-300.00, so I looked at the letter and right away I found out that their 2020 federal refunds were missing from the state returns.

I’ve been using TT for over 15 years. They used to have great customer service and rock solid software. The last couple years have seen this company go to garbage! Software is buggy and not ready for distribution. They don’t care to fix problems or fix them in a timely manner. Customer service is none existent. I called 3 times and first time the lady just hung up on me after saying she can’t figure out why her software doesn’t even work. Second silence with the person on the other line making noise. Third just to voicemail? How does your software have a bug where it can’t support two mortgage interest entries? I mean that’s like tens of millions of people! Horrible! Go with someone else if you can.

My Experience with TurboTax phone and reps.

I have been using TurboTax for several years, no problems. This year for the first time I applied for the refund advance. The advance required you to open a spending account with Credit Karma. Because I was in a desperate situation, I opted to open up the account, because according to TurboTax, I met the requirements. The ad state “most taxes are deposited usually within 1-2 hours". It’s has not ever deposited in 1-2 hours, per a TurboTax Representative. But they use these words to draw people into a falsehood. So now I have my refund going to this stupid credit karma spending account, when my refund for the past 10 years have gone to my same bank account.

I did my taxes with them as I do every year, and then out of nowhere Turbotax was like, "You’re done, now all you need to do is submit your payment, and we will submit your taxes to the IRS." I submitted my payment, and then Turbotax took me back to the beginning, and they took the amount that I was supposed to get way down, it went from $9000-$1000, and I could not understand why. I paid $250 with them, and I tried to contact them to let them know that I did not submit my tax, due to I don’t know what they did to my taxes. Turbotax told me to put in a claim online, and it will take seven business days, they close my claim without even looking at it, and I wasn’t able to talk to customer service over the phone. They sent me right back to the website and told me to go there, and of course Turbotax was no help online, nor over the phone.