Credit Karma Reviews

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About Credit Karma

Credit Karma is a finance website that offers free services to consumers and provides credit scores and credit reports. Credit Karma designed its financial education resources to help you better understand and manage your finances, from tax filing to finding the right credit card company.

Pros
  • Financial tools available
  • Tax filing assistance
  • Offers free credit reports
  • Financial education resources
Cons
  • Doesn’t include Experian
  • May not be 100% accurate

Featured Reviews

Ruskin , FL
Verified purchase
Never knew Credit Karma had a tax service. It was so easy to use and free! I even did my taxes in a "pay for program" (to compare the totals) and got the same result so knew it wa...

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Eagle Pass, TX
Verified purchase
The Credit Karma helps keep track of your credit report. Also offers free tax service with help if you are audited. I would suggest everyone try this service as it's all at no cos...

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What is Credit Karma?

Credit Karma lets you check your credit score anytime and anywhere. The company also helps you simulate changes to your credit score by weighing your outstanding credit card balances, length of credit history, payment history, types of credit accounts and applications for new credit accounts. The company gives people access to their credit score and credit report from TransUnion and Equifax and provides weekly updates and product recommendations.

How does Credit Karma work?

Credit Karma members receive free credit monitoring and financial tools as well as access to thousands of customer reviews on products Credit Karma recommends, including credit cards and loans. Available financial tools include a credit score simulator, debt repayment calculator, simple loan calculator and amortization calculator.

Through Credit Karma, consumers can apply for any of the following credit card options:

  • Balance transfer cards
  • Reward cards
  • Travel cards
  • Cash back cards
  • 0% APR cards
  • Business cards
  • Cards for fair credit
  • Cards for bad credit

Credit Karma also helps members file their taxes and find personal, home and auto loans.

Is Credit Karma free?

Credit Karma’s services are free. The company will never ask for your credit card information. Credit reports, financial tools and tax filing services are free with Credit Karma.

There are financial products available from banks and lenders on its site, which is how Credit Karma makes its money. Credit Karma receives payment from its partners if you purchase one of the products the company recommends.

Credit Karma FAQ

Is it safe to use Credit Karma?

Credit Karma has a dedicated security system and bug bounty program to help protect the data on its site, and it uses 128-bit encryption to protect users. Additionally, the company promises to never share or sell your personal information to third parties without your consent.

Are the credit scores on Credit Karma accurate?

Credit Karma reports include credit scores and information from TransUnion and Equifax, two of the three major credit bureaus. It does not use Experian, the third major credit bureau, so the reported score may not be 100% accurate.

Has Credit Karma been hacked?

The company did experience a technical malfunction in August 2019, but there was no confirmation of a data breach.

How much is Credit Karma?

Credit Karma’s services are free to consumers. The site makes money when people purchase financial products from other banks or lenders on its website.

Is Credit Karma safe?

Because Credit Karma offers free extensive financial resources and helps people understand their credit reports and credit scores, we think it’s a good service — even though it doesn’t have reporting from one of the three major credit bureaus. We recommend Credit Karma for its free financial tools, resources and tax filing capabilities.

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Credit Karma Reviews

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    How do I know I can trust these reviews about Credit Karma?
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    Page 1 Reviews 0 - 10
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    Customer ServiceOnline & AppTransparency

    Reviewed Jan. 29, 2026

    I was locked out of my account because verification texts stopped coming through on my phone. Budgeting was almost nonexistent since Credit Karma bought Mint. Took much longer for balances to update. Pretty much useless.

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    StaffHonesty & Transparency

    Reviewed Jan. 25, 2026

    Credit Karma is not reliable and misleading. A couple of times I’ve exposed my credit to apply for offers that CK claims I have “outstanding” odds on, and both times, I was declined. Thanks for the hard inquiries on my credit report Credit Karma!

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      Rates

      Reviewed Jan. 16, 2026

      Credit Karma offers auto refinance offers with specific rates and when you accept that offer the finance company doesn't honor them and there are of course additional fees. Don't trust Credit Karma. You have to input all your financial data and employment info so Credit Karma now has all your data.

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      Customer Service

      Reviewed Jan. 8, 2026

      This site is untrustworthy. They say they recommend apply for a card without impact on your score. I applied, got denied for a card and I got a hard inquiry on my fico score drop of 6-8 points. I called them and they said I could resolve this by paying $99.00 to remove inquiry, after they said I would have no impact, I'll never trust this site again.

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      Loan ProcessRates

      Reviewed Dec. 24, 2025

      They show aggression rate of interest for new loans which are completely wrong. You land up in sharing SSN and other PII information. Stay away from this company. This has not happened once but multiple times now.

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      Customer ServicePricePunctuality & SpeedStaffRatesTransparency

      Reviewed Dec. 19, 2025

      Since December 3rd I have been locked out of my account trying to get the support team to help me get into my account. I have spent countless hours on the phone always receiving the same results of a specialist would be reaching out to me or my case has been escalated and someone would be reaching out to get me into my account. Three weeks end and it's becoming more difficult for me by the second. I asked for access into my account so they take it upon themselves to lock me out of my account. I can't transfer my money to linked account, use my debit card for purchases or use the credit option to spend my money. I have sent copies of my identification to the support team and everything. I ask to speak with someone other than the person who I am receiving no help from and I quote "Sir there's no one other than myself who can help you."

      I have customer support reps mute the phone and hold the line just waiting for me to get frustrated and hang up. I've received 2 direct deposit since my account has been locked and I have a eviction notice for unpaid rent and the only thing I get from Credit Karma is "I'm sorry for your inconvenience," but no one will help me rectify the problem. I want you to know that if you ever lose your phone please don't have money in your account. They will hold it like they worked for it and run you in circles, loops and then tell you that no one is available to help you with the problem promising to expedite your case and once they get you off the phone you will have to start the rat race all over again. No one takes the time to read the notes attached to your case and make you tell your story to each person that you're transferred to. I just needed my phone number updated.

      I have a Atlas credit account and in 3 minutes tops they had my new phone number on my account and I was in my account 3 minutes into the issue. I have never seen a financial institution text you to talk about money. I don't know about anyone else but I don't want to text my bank about money. That is the one place I have to have a verbal conversation. It takes too much to try to get what I need done. I have money being taken from account but I can't transfer my money because I was told my account was locked but money was being taken from my account but I couldn't draw money from the ATM, make in store purchases or use credit to just bypass the pin and can't. I have verified every single security detail I have for my account. I log in and use the password for my account but since I don't have the phone I don't have access into my account.

      I just want everyone to know that use Credit Karma at your own risk. I have never had so much time and energy into this situation. I am mentally exhausted and drained and still am stuck in the same situation with no one doing anything but making my situation worse by the phone call. I asked for help changing my phone number and they take it upon themselves to lock my account until a specialist which I'm starting to believe doesn't exist. If you are not rich or just keep ridiculous amounts of cash laying around then stay away from Credit Karma. I'm stuck at square 1. Going on 16 days now no specialist has called me yet.

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      Refunds & PayoutsStaffBillingLoan ProcessRates

      Reviewed Nov. 21, 2025

      Credit Karma has help me from the beginning to get credit cards and a personal loan. It made me see what I personally need to do by paying my bills on time. But the offers on the credit cards and personal loans are a rip off. The interest may be low but the pay back is half of what you borrowed. Companies are robbing people with bad credit or should I people who are financially struggling, Thank you the tips. I can take it from here. Plus you are reporting information on profile that the current or accuracy.

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      Billing

      Reviewed Nov. 18, 2025

      Worst credit monitoring of all. The scores are too volitale and they are grossly inaccurate. They track 30-40 points from the real FICO 8 and FICO 9. It’s just a stupid system to try to get you on more credit cards.

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      PricePunctuality & SpeedRates

      Reviewed Oct. 28, 2025

      I mean zero if I could! I have long struggled with my credit, some due to bad decisions, but mostly medical bills...I decided to join Credit Karma as I was working to rebuild years of low scores...I was quite proud when I got into high 600s and then I started getting all these "suggestions" to open a new, move that balance, then you are approved for this card or "we" credit karma will pay you 50$ (they never btw) and as I was getting close to max they would say it will help your score if you open a new card...so it was constant...Anyway, 6 months down the road I owe more than I can pay! They are all behind and some are now charging me so much interest, late fees and the balance is 3 times the credit line!!! I have too many open and income has decreased significantly...It is a mess.. Don't get me wrong...I am in charge of what I do, but I feel like I was lead down this path of destruction by trusting that credit karma was a good thing!!

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      Customer Service

      Reviewed Oct. 25, 2025

      The IT person did not help me any of my questions at all. It's frustrating. I with them for an hour and accomplished nothing. Very poor customer service. I cannot say any more. I just needed a help to get my Credit Karma account set up. Nothing done. This person has no experience on IT support at all.

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      Credit Karma Company Information

      Company Name:
      Credit Karma
      Website:
      www.creditkarma.com