Credit Karma

At first, I was pleased with how easy it was to enter all of my information and the fact that it was completely free, until I finished my Federal Taxes and was told at the end of completion that they were not accepting state tax returns for the state of Wisconsin. I then became very concerned and contact them directly, however, they do not use phone services and I didn't receive a response until two days later via email saying: "Credit Karma Tax is not yet open for filing with Wisconsin. Each year, every state has new laws that our software needs to abide by. We are working with the state to be available very soon.

This tax software does not support many common situations people may have. I did my whole tax return, only to have to abandon it and start over with someone else because they can't handle RMDs that are donated to charity. Thanks for wasting my time, Credit Karma.

My tax return was rejected because the Credit Karma software does not automatically generate form 8283 which is needed for the package. Form 8283 is not listed on site as one of the forms that is not supported, so in theory it should have been populated with the other tax forms. The software does not recognize this as an internal mistake and keeps asking me to log in to correct my tax return. I contacted support on 2/12 and the auto generated response indicated that they will respond "as soon as they can".

Filing my taxes with Credit Karma seemed like a good idea, and relatively simple, until I had a question. The "live chat" option was a joke... It took 15 minutes of waiting for a chatter to actually start talking to me, and after answering my question incorrectly, actually told me they didn't have the answer to my question! (Luckily I got the answer elsewhere online.)

Because of the tax changes, Credit Karma told me through a few chats that Rhode Island was not yet accepting electronic returns. That isn't true. They've been accepting them since the last week in January. I've always used Credit Karma, so I automatically went to their site and filed my daughter's Federal return. Unfortunately, they wrote, "We're not filing your State's returns at this time, but please sign up for our email notification." Well, I've been waiting for over two weeks now.

I used this site for its Tax filing help. I have been unable to log in to my account for a week. They have no general service phone number. They have no online chat feature. The password reset process flat out does not work. Requests for email help through the website gets you zero calls or emails back. Funny how after I create an account and submit personal information my account gets locked and I get zero help from this fly by night credit website. Do not waste your time, very negative customer experience. Now I have to make sure my identity is not getting stolen!

I joined Credit Karma, thinking it would be good to monitor my credit. I kept seeing the commercials about it being a free service and figured I'd try it. On my credit profile, it was recommended that I apply for a credit card and that I had very good approval odds based on my score. I applied for the card and got rejected, my credit score went down 17 points because of the hard inquiry from the application. I never would've applied for that card if it hadn't been suggested to me by Credit Karma. They have no customer service phone number to contact them and they haven't responded to my emails. I'm very unhappy with this "service".

You do NOT want to file your taxes thru Credit Karma. There are serious flaws in the calculations of this program. The one that applied to me meant losing $200 of what is owed to me re - my Fed return. Ex. - HSA account contributions and distributions are NOT taxable. However, the CK filing system is taxing me on the amount that I spent on medical payments after I selected the option stating that I did spend the money on qualified medical payments. (I have receipts and the document from the IRS that lists the qualified expenses.)

My Credit Karma account was hijacked by someone else. I cannot get anyone from Credit Karma to reply to my emails. If it's that easy for someone to take over your account I would recommend you NOT use this so-called free service. I am very frustrated and worried about what they are going to do with my information now.

I like to do my income taxes and then do them with another software to see the comparison. I did mine with OLT.com, the IRS recommended site, and owed nearly a $1000. I did it with Credit Karma and owed nothing, but that isn't all of it. I had 11 stock trades this year. I filled in the form that had room for 10 trades, to do the 11th, I had to *add rows*. That added 10 more rows. I filled in the 11 and was ready to go to the next part and it wouldn't let me unless I filled out all 9 additional rows. I used their online support and the fellow, Dewayne, told me to use the edit button. There was no edit button.

I used Credit Karma to file my taxes last year and had no issues, it’s free and easy so why not use it again? This time around it’s easy, no problem. A couple hours after finishing federal was accepted but state was still pending. No updates in 3 days, no emails regarding the status on state. Logged on just to see if it was still pending and it said rejected, reasoning was my social was already used to file. Talk to chat support, it’s no better. Girl says both federal and state was rejected and I needed to call the IRS. Checked federal tax on IRS website and it was accepted, nothing wrong. 2 days later my state gets accepted. This website needs to fix their tax service, I get that it’s free but either figure it out or don’t offer it. Stressing people out when the site can’t even provide accurate information.

The credit scores that I have received on Credit Karma are not correct. Using the ones that were given, I recently applied for credit thinking that I would be approved. Credit Karma says the scores are from Equifax and Experian. The scores that Equifax and Experian gave were 29-44 points lower than the ones provided by Credit Karma. So where does Credit Karma get their scores?

2018 Tax Version issues: 1. You can upload a copy of your W-2 form to save time by pre-filling it. The upload works, but I don't know where it goes. It didn't pre-fill anything. 2. Form 8889 Health Savings Accounts line 3 - It populates this with the 2018 contribution limit of 6900.00 for Family plan under age 55. This is correct, except my age as entered in the profile is 55+, and this allows an additional 1000.00 contribution. So the limit should be 7900.00. Since this is what I contributed in 2018, the form incorrectly indicates I exceeded the limit by 1k. 3. My state is not supported yet.

I went to my CK account to update my new phone number. When I got to 'edit' and the page which sends a code to my phone, I was unable to do that because of my old number. How am I to get a code with my new number if it is not updated on my account? CK associates have reached out to me and none of them were of any help. I was getting frustrated and tired of being nice. They asked me to send a copy of my birth certificate and a utility bill with current profile and phone number. Did not hear back from them.

Credit Karma give you all these options for loans and give you a potential rating of how likely you are to get a approved. I saw a few loan options where Credit Karma said my odds were very good to excellent and tried my odds based on their recommendations and got denied anyway. Avant is a joke. LENDINGPOINT is a joke. PROSPER is a joke. OneMain is the biggest joke they offer because it's a secure loan that still ask for collateral upfront. I don't recommend any loan products from them.

Credit Karma for me has been great. I have had no issues and they keep me up to date. Like with anything there will be people who love it and those who don't. I am one who loves it. I am constantly keeping up on my credit and they have helped me keep on top of it. Thanks Credit Karma.

Someone else made an account using my email and when I asked for it to be removed they asked me for my date of birth, full name, addresss, etc. Of course I told them not only no, but "You've lost your minds." This was months ago. I reset the password to the account and deleted it myself and said "Thanks for nothing people." Since then I've continued to receive emails from them about the support request despite my constant request to leave me the hell alone. This place really seems like a scam waiting to happen. They don't even have a system with something as simple as an email verification before you make an account in someone else's name. Get your credit report from the source and leave these hacks out of it.

For three months now I've been trying to get Credit Karma to update to my new email address. I have sent them seven emails. I have sent them documentation to prove who I was at their request and they still can't seem to just update to my new email address. I have asked them to escalated to a senior representative. They cannot do that. I have asked them to call me so I can explain a simple request. They cannot do that. Credit Karma I think is bogus. I certainly hope my information and fall into some black market hands however my credit isn't all that Stellar to worry too much about it. I just do not understand why it is so difficult to update an email address after the fact I have proved who I was. I do not understand in this day and age that no one can give a person to person call to assure them that it can be done.

My credit score plummeted after my mortgage account was transferred to another lender and TransUnion dinged me. My score was in the mid-700s with no late payments and all accounts current. When I attempted to contact Credit Karma, it was virtually impossible to find a way to contact the company. I eventually was able to make contact, but I had to go through a lot of Google searches to do so. BTW, I've filed a complaint against TransUnion with the New York State Attorney General. No consumer should have a credit score damaged through no fault of his/her own simply because a mortgage company sells or transfer a loan and the original account is then marked Closed by the credit bureau.

I tried to view the submitted W-2 forms and it's an endless loop. I cannot access my tax information. I then received an email saying that my refund delivery address was changed. I did everything to speak with customer support but as expected not one word from them. Not one! I'm so frustrated and will never use Credit Karma again and encourage others not to make the same mistake. No support whatsoever and now I don't know where my refund is going.

You cannot call and talk to a person at Credit Karma. I had tech problems logging in and got stuck in an endless loop. Don't bother with this site. It is a waste of your time and resources. I was happy until I got a new computer. All of the sudden my password to Credit Karma didn't work. I tried to reset my password but did not receive any emails to reset my password. I checked and my email address was correct. I received emails from their customer support but none to reset my password. I am so frustrated with this BS that I cannot recommend it to anyone!

NEVER file your tax return with Credit Karma! I made this mistake and regretted it bitterly. After I filed my taxes, I decided to check how much my tax refund would be if I had used Turbo Tax, and it would have been significantly higher. However, the damage was done as I can't file it twice and it had already been submitted. I feel like I lost my own money. Terrible!

Credit Karma states I have a collection account as of 1-9-2019. I called the company that Credit Karma says is on my Experian and Equifax report and they said no they have nothing in my name. Also I pulled my 3 Free reports from the 3 credit bureaus and the company is not on them. That’s proof Credit Karma is discrediting my good name and credit. I’ve printed the Credit Karma info and also token a screenshot where it shows 2 different names for the same company Credit Karma is reporting. I’m going to my lawyers in the morning. I’m suing for all I can get, they’re messed with the wrong person.

Will not let me change my phone number. It sends a code to my OLD phone, but I don't HAVE that phone anymore! Just emailed them last night, though. Nothing yet. I don't wanna wait. I want my money! Will look into another site. No one to call.

When I initially signed up for Credit Karma, they seemed helpful and even educational about the process of helping rebuild my credit. Over the years (yes my credit rebuilding is still "under construction") I've become suspicious of Credit Karma's tactics. For example, they congratulate me and tell me how great I'm doing when I really haven't done anything at all. Then I see my scores have gone up so I apply for one of their "recommended" credit cards and they tell me my odds are good for getting approved. Not true, and I am quickly denied for lacking a track record of credit card payments. Duh.

It took 17 days for support to respond to my email. I tried on several different platforms to enroll so I could check my credit in preparation for buying a house, but the app was ‘malfunctioning’. I tried to reach them through several different emails. No phone support. Unattended emails. Considering most people are on a timeline when looking at credit reports, a 17 day wait on any kind of response in useless. I would consider going to freecreditreport.com. Login to account creation took 5 minutes.

Be careful, Credit Karma sells your name and address to their "affiliates" for credit card offers without your permission even though you opted out in your privacy options. I have complained numerous times to customer service in emails (unfortunately there is no telephone support) but they are stupid as they come and no help at all. They should all get fired. I will be cancelling my account soon and reporting this to BBB. DO NOT SIGN UP WITH THESE CROOKS!

I used to like Credit Karma but now I think it is useless. Most major credit cards provide credit score, even banks do (Chase does). They are getting paid for ads and have no responsibilities if by applying and being denied, your score actually goes down. They push notifications - apply, apply, this is based on your credit score. I applied, got denied and credit score went down for "hard inquiry." This company does not bring much value any longer. Do not recommend.

Their current ad exploits Emotional Support Animals. The one they show is not even a real animal, it is hideous to say the least. I am aware that airlines are not allowing Emotional Support Animals to ride with the passengers any longer. Credit Karma is making a very bad joke about this. I am deeply offended and wonder what their point is?

Credit Karma is a scam. They are getting their money from kickbacks off of credit cards that charge high percentage APRs. The reason Credit Karma continues to tell people they have low scores. I started out with a score that matched the big 3. Then, after subscribing to Credit Karma, they have been all over the board with this company. I have done all of the things that people are told to do to raise your score. I have ordered new credit, used it then paid off quickly, oh, too quickly?